Pacific Gas and Electric Reviews

I live up in the mountains in Dunlap California. Our PG&E first responder, Jimmy is the best in responding quickly and helping to restore the power. He always responds quickly and is professional when he comes out to the park. He asked about my dogs.

PG&E is one of the most awful companies in America! They are criminals! They have here they are onto my property for over 2 years. Destroyed my yard, stole my sprinklers, do nothing but blame the people that they hire to come out and then do nothing to fix anything or make anything right to the customers that are affected. Rupture in San Bruno or the water contamination that they caused in Hinckley with the chromium 6.

Worse customer service. Interpreter sucks, I was talking to my dad because I have my own question, they told me to stop talking since I'm a minor and interpreter it to my dad. I'm not, talking to them, I'M TALKING TO MY DAD. Interpreter were mad asking "do you understand it?" In our language which she was supposed to interpret in Tagalog. Girl that's why you were called there.

They CAN NOT keep the power on to about 500 of us in placer county. It has gone down at least once every 2 weeks averaging 12hrs per outage. All I get is a text with inaccurate times. They refuse to tell us why this keeps happening, on the rare occasion we can actually talk to a human being.

This company is the worst company when it comes to reliability, price, billing, fees and efficiency. Not only they charge higher than any other company in US they also charge a lot for convenience fee to pay their highly bloated bill. This company should be dissolved and replaced with more efficient and rate friendly company. We need more competition for this money hungry company.

We live at Cedar's Studio Apartments, in Campbell. PG&E is taking their sweet time installing new electrical lines for the (crammed in) ADUs that were built here. We were oh-so-casually displaced from our parking spots and left to have to find parking (in a highly-dense area). In case you care, there are elderly and mobility-challenged persons that reside here. Two-weeks ago, PG&E squandered a whole week of the contractor's ability to work, due to having to wait for an inspection from them (PG&E). Every day that goes by is a day that is causing UNDUE HARDSHIP on some of the tenants here. I hate that I am a shareholder of PG&E after seeing how "cavalier" they have been with their non-urgent way they are going about setting up new lines. Make it better and complete this job!

Criminally high expensive rates. The most expensive rates in the county and the fact that citizens of California are forced to use this has their primary utility company should be Criminal. I believe the Federal Energy Regulatory Commission should do a through investigation, and the California lawmakers should put a stop to this company.

I was unaware that our PG&E meter stopped functioning for 2 months, but I called the company to ask why my bill was so high, given that two kids moved out of our home. They said they were reading our meter, and that was our monthly usage. Fast-forward a few months, and a PG&E guy shows up at our home to tell us that our meter has been broken for two months and that they are estimating our bill. I called the company to request a two-month refund for overbilling, and they denied any refund. Doesn't that constitute fraud? No wonder everyone is leaving California—our utility company makes millions, and we suffer at their expense!

PG&E is hated by residents from all spheres of society in California (and rightly so) but a few things just baffle me and would probably be considered criminal in other states, 1. It has monopoly over prices and seems to get it's way with rate hikes when it feels like, there is no stopping them. Imagine getting a bill of $150 and being happy about it (because $150 is better than $450) only until you realize you never turned on heat/AC that month. 2. Why do consumers have to bear the brunt of wild fires? It's the responsibility of the state to mitigate fires through taxes paid by residents and not through a utility company. An excuse of wild fires for bumping rates is highly suspect.

PG&E is great for one thing and one thing only, to keep raising those prices! Now, not only do we the consumer get to eat the cost of the fire that was started by PG&E but also we get to pay another fee on top of our bill! I hate this company.