Pacific Gas and Electric

Pacific Gas and Electric Reviews

California

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About Pacific Gas and Electric

Pacific Gas and Electric Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceCoverage

    Reviewed Nov. 26, 2024

    Last month my electric bill was 84$. This month it's over 400$. Our pellet stove is only difference and we aren't running it but about 8 hrs per day, being very frugal, not using energy during prime hours, turning lights off really other than simply sitting in the dark with no heat as well? Perhaps next month we shall starve too .. You burn down our forests, get you hindends sued, raise my rates to cover your losses and give lousy customer service.. My husband and I are older and disabled living on a fixed income and I don't know how much more we can afford of these high costs.

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    Customer ServicePrice

    Reviewed Nov. 9, 2024

    PG&E is the most expensive in the United States of America. People can't afford and the reason is so much scams with PG&E. They charge first based on their meter, and then again they calculate and charge how much they rent/buy from green energy which is double charge and they are applying double charge for all customers. When you call them, they keep telling some nonsense stuff. I regret to be part of PG&E area. I am working on direct solar shortly to get out of this energy scams... It's a total waste noncustomer friendly company who deserve no payment.

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      Staff

      Reviewed Oct. 5, 2024

      Extortionists. Charged us 900+ a month for electricity during the pandemic. We closed accounts with them, paid our final bill, and then received a notice 2 months later that we owed more for a final bill. When we tried to contact them, they said they couldn’t find our account or that we owed anything. Then a year later I get two different collection agencies reaching out over this magical payment that their records didn’t even indicate were there. Despicably run company with a web of collection mafia under their thumb. I am so disappointed on them; I was a Pg&e customer my whole life and now they just want to screw me over for an extra buck. Go away, stop harassing. Haven’t lived in California for two years. At least spend some time to actually connect with your past customer about what I supposedly owe rather than send collection goons after me.

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      Reviewed Sept. 27, 2024

      I am end stage anorexic, no access to a frig for food, and they are demanding $7k right now or we will never get our power back on. WE MISSED ONE PAYMENT. WE HAVE SOLAR. IT MAKES NO SENSE. SHAME ON THEM. THEY ARE MONSTERS

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      Reviewed Sept. 16, 2024

      Absolute criminal company, with the California Public Utilities Commission in their pocket. Outrageous rates with never ending hikes, 4 rates hikes in 2024 alone! Whistleblowers have proven PG&E was negligent and only cared about profits over maintaining old outdated equipment. Now we the customer are paying for their felonious acts! Appalling company, appalling state oversight, and an appalling Governor who allows all of it to continue.

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      Price

      Reviewed Aug. 8, 2024

      Trash company, that has a monopoly on the power grind of the central valley. They over charge and underprovide. Let them pay out millions to their higher-ups. Should be shut down for fraud and sued to return stolen money.

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      Customer ServicePunctuality & Speed

      Reviewed July 30, 2024

      I was in the process of getting solar panels installed when they crossed an issue at my panel box. They asked if they can turn off the power. I told them my 93yr old Grandma on oxygen so they called PGE to come see what’s wrong. 20 min later a knock at the door and soon as I came to the door he gone say, "Who stealing power? Is it your husband? Your uncle? Your brother?" I said, "Excuse me?" He say, "Put some shoes on and I’ll show you." Ok we go to the panel box. I don’t know anything I’m looking at so he says, "I’m disconnecting your power," and I say, "Sir I have my 93 yr old grandma on oxygen, Can you give me a hour or so to make arrangements? Can you give a number to call? I don’t know what’s happening." Looked me in my face and said no. 15 min later power off.

      I gather my kids and grandma and go to an hotel. I called PGE to figure out what to do and what’s going on. Got a lovely rep who looked into it and said it was disconnected for safety reasons, call the city to come out and clear it. So I did. Friday called them to verify they got the clearance and by time I got through I was told they stopped processing services at 2:30 so a weekend. Now we had to spend at the hotel. Come Monday I get through and was told the soonest is 8/14 for power. I can’t afford to stay in a hotel for three more weeks. I humble myself and called Tuesday pleading my case and was able to get on schedule and services back on but for 7 days without power was so unfair.

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      Price

      Reviewed July 24, 2024

      PG&E the worst, do not buy a house where this company do business, you will pay dearly for it. They are 5 to 20 times as much as other companies like Smud or Roseville Electric, even if you barely use any electricity, they will charge you. Imagine in the summer or winter when you turn your AC or heater how much your bill will be, but what you can do, it’s a Monopoly so they can charge whatever they like. This company needs to broken down to bunch of small companies so we can have some competition, not a total Monopoly

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      Sales & MarketingPrice

      Reviewed June 27, 2024

      PG&E is the worst company ever that this, it should not be legal. They are the most illegal worst company scam extortion. Robbery, you name it, it's p. G, they should not be legal or even being able to operate. How do they charge for freaking? A fire that they're getting Sue for they charge people a month before. They are ridiculously freaking out of control. There should be something done about PG. Y service, this should be it's not allowed. They should be illegal. That's all there is to it and nothing you could do about it. I guess except we're just bite the bullet and freaking. Take it u* t** b***

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      Price

      Reviewed April 22, 2024

      PG&E doesn’t want people to be able to afford food so when they shut your power off for three days for no good reason you won’t complain about how the food you now can’t afford has been spoiled. PG&E is determined to make your mortgage payment the second most expensive bill.

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      Pacific Gas and Electric Company Information

      Company Name:
      Pacific Gas and Electric
      Website:
      www.pge.com