Pacific Gas and Electric Reviews

Awful service, ridiculous rates, and allowed our transformer to blow forcing the tenants to flee our apartments for a hotel, idiots! They came in and took pictures of the interior of my refrigerator. Wtf was that all about?! Get lost losers! Can't afford heat at this rate so freeze in my small studio after reviewing a bill for over $280. Thank you for allowing seniors to sleep in dangerously low temperatures overnight, night me!

This company is so horrible that I am literally moving 5 months early to not deal with them as a utility anymore. That was the only reason I am moving from California to Minnesota in the winter. Inconsistent charges and bills have been getting exponentially higher, and the final straw was paying my bill in full and when I looked back at my account a few hours later my fee was higher, not zeroed out. And you can never get in contact with these people

This is a terrible company. They did a horrible job at my house when they decided to replace the Gas line. The internet cable conduit is not in the right place now. Their temporary patch on my concrete lasted one day. They also blocked my truck in on that day where I couldn't get out to go to work.

I would give zero if I could. How can this company be allowed to be in a monopoly situation? They are clearly abusing their position by putting profit first and not giving a damn about consumers. 2 days without electricity, without an update on when it will be restarted. Automated messages every 12 hours just to infuriate you more. Emerging economies have better energy companies... To San Francisco, and its government, someone has to go...

PG&E installed a manhole directly on my front lawn, resulting in extensive damage to approximately 15 feet of my property. This installation location is incorrect. As shown in the attached photos, the original markings placed by PG&E indicated that the manhole was intended to be installed on the sidewalk, not on my lawn. The photographs clearly show both the damage and the planned placement. I have tried contacting them and no response.

This is the absolute worst power company of any I have experienced. Expensive with poor customer service and unexplained power outages. I could even stomach paying the high fees if they provided top notch service.

Our neighborhood has at least 2 unplanned outages per year. It is the day before Thanksgiving, and we have another one today from 11 to 4:45! Who thought this was a good idea? We have had outages in the summer when it is hot, too. There is zero accountability from PG&E or CPUC for the lack of service and unplanned outages in our neighborhood. I sent complaints to CPUC and PG&E in the past with no resolution.

I want to extend my sincerest appreciation to PG&E for sending technician CJ to my father’s home at **. CJ was the definition of professionalism — concise, polite, friendly, and extremely knowledgeable.

My compliments to the crew laying underground cable in my area including traffic control in Foresthill. They had to tear up a whole lot of ground, excavating, etc., and finished up the section, today. A great job on cleanup, repaved, chip sealed, and actually evened in all out, nicely. Although it isn’t a heavily trafficked road, the crew was accommodating to get us through it. I know they’ll be back to finish what’s left, but I always say, give credit where it’s due. Keep it up.

I live up in the mountains in Dunlap California. Our PG&E first responder, Jimmy is the best in responding quickly and helping to restore the power. He always responds quickly and is professional when he comes out to the park. He asked about my dogs.