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So in June of 2018 I moved into a house that I’m renting and opened PG&E service online and when I tried to make payment online it kept telling me wrong account so I called a representative and I was told the account was an account from 2008 so they removed whatever name and place my name as account holder. So I continued to pay using my bank card and in August 2018 I went into office to pay and representative told me I couldn’t pay on that account because I was not authorized so she said she had to close that account make me a new one and I had to pay another deposit even though I’ve lived there since June. So I have had 3 account numbers given to me and 2 deposit for same residence and PG&E doesn’t know where the money for the first deposit is and why they opened an account from 2008 that says I am relative to the one on account. Stolen money if you ask me and who took it who knows. PG&E needs to be sued.
Since I first moved in Nov 2014 my low income supposedly energy efficient apartment, my bill been over 500 and each month I'm struggling to pay it, it's now the end of 2018, being that for one I'm not rich and have other bills and mouths to feed and etc... I've been trying to figure out what went wrong. Why is PG&E costing so much? For 4 yrs I've asked the management and PG&E to come out and see what is going on and all PG&E can say is it's my water heater which is gas. It needs to be turned down. Ok but even if that's the case my bill should not be as much. I live in a apartment for crying out. Not a house. There's no way my bill should be that high every month.
I struggled for 4 hard years dealing with this bill. I pay it but each time I would pay it goes higher to where I need some more money than what I had which lead me going through financial assistance programs to getting loans to borrowing to family members paying some of the bill for me. I weatherized it. I took light bulbs out. I don't even use the stove to cook as much as I used to and now I've exhausted all my efforts and now a week before Christmas me and my kids are without power and just to be fair for the last few months I've really been going through it financially due to job loss so I would put whatever I could as long as it's 100 or more toward my bill each month 'cause I was unable to pay full amount.
What is the purpose of talking to someone over the phone when they all just sound like robots repeating the same lines I can read on their website but PG&E don't care about what it's like for families who are struggling especially as single parent families such as myself so my little money didn't matter. They want to come after people who are low income and that's exactly what I can tell by reading a few other post on here. They should be audited and boycotted and shut down, let them feel what it's like to be without power during Christmas time. Thanks PG&E for making this Christmas the worst.
We moved out of state on October 1st, leaving behind a $220 bill credit. When I called to confirm that our service had actually stopped, I was told that a refund check would be issued within 10 business days. Fast forward to November, no refund check. So I called again. This time, I was given the excuse that another billing cycle had to occur before the refund could be issued and was told to expect the check before Thanksgiving. It's now the end of November, and still no refund check has arrived. I called again. This time, I was told that the check was somehow delayed because of the Veterans Day holiday and because of the Thanksgiving holiday. I was told that I should wait 10 business days AFTER the Thanksgiving holiday, meaning the check may arrive sometime in December. I AM SICK OF THE LIES! PG&E is holding my check hostage! Who can I call to report this to?
WE RECEIVED AN EMAIL AND A PHONE CALL APOLOGIZING FOR BOTH THE DELAY AND THE SLOW RESPONSES. WE WERE PROMISED SERVICE THE FOLLOWING WEEK WHICH IS CURRENTLY BEING INSTALLED AND SHOULD BE FINISHED BY THE END OF THE WEEK. THIS SITUATION HAS BEEN RESOLVED TO OUR SATISFACTION.
We applied for new service in April - like another reviewer everything that was asked of us was returned within 24 hrs. Paid our deposit - and waited. Still waiting -it's November 8th. After several ignored emails and phone calls we were finally given the vague date of MID Sept - that came and went. Several more ignored emails and phone calls we were told the week of November 5th. That has came and went. Now were are in the process of making several more emails and phone calls which of course are being ignored. Where else can you get away with treating your customers like this?
Our account is on budget billing. After the winter months (peak season for our account), PGE increased our 'budget billing' to MORE than any prior bill on our account. It is supposed to be an average of prior usage, not an increase based on absolutely nothing. I phoned and asked that we be removed from the program and was assured I would be removed. I received this month's statement and again, it includes an overinflated amount stated as 'budget billing' and when I try to phone PGE there is no option for me to speak with a customer service agent. We are being gouged by PGE for services we have never received. As a side note, the statement reflects a 'credit' yet, it doesn't show up in the amount billed. Not sure how they are doing their accounting but nothing adds up.
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On Oct. 12th a PG&E guy in a cherry picker replaced a power pole by our house. In so doing he disconnected the internet wires. He didn't know how to put them back together, so he just taped them off, without reporting to ATT who would have come right out. After restoring electricity, he left without notifying us - or ATT - that our Wi-Fi was down. 3 days later, Oct 15th, ATT came out and discovered the problem. Mel, the guy from ATT said that if they had been notified by PG&E, they could have come right out and fixed it that day. We wouldn't have had to wait 3 days.
While removing the old pole, the PG&E crew removed and confiscated the street lamp. They did not replace the street lamp. Now the street is pitch dark. It's a high crime area - this is in Antioch. During the operation the PG&E crew knocked down a neighbor's fence but did not put it back up. They tore up trees and bushes and left large piles of brush laying around. We tried to contact "Naomi - Contra Costa County Planned Outage Coordinator," but she was not answering. Her voice message said, "Your call is important to us. Please leave a message." So we left a message. But she never returned our call. PG&E was just bailed out by Jerry Brown. We have to pay for their lawsuits.
I applied for new service March 1, 2018. Anything they asked for was done within 24 hours, including paying $25,000 for 300 feet of service. I paid them that late June. I passed my meter inspection in July. Its now September 24th, and I still have not even been given a date as to when it will be installed. I was told by PG and E employees that management decided to lay off half their install crew earlier in the year. They know we have to go through them, so they couldn't care when the work gets done, as long as we have to pay them upfront. Despite what their commercials say, PG & E truly is a company that does not care about their customers.
For the past 7-8 months, during the construction of our home we tried many many times to get PG&E out to our property to install power, and nothing. We would get told one thing here and another thing there. Until one day we showed up to continue construction on our home, with use of a generator, when we discovered PG&E was there and had cut down a large tree that covered our home from the road along with bushes that acted as a barrier from our house to the road. We did not receive any phone call and there was no concern for what we wanted or any concern for trying to keep any barrier from our house and the road.
The lack of care is unbelievable! I consider myself to be a reasonable person, so I understand that PG&E is a large busy company. However, when my time and property are treated with such disrespect, it makes me wonder how a company can be successful and function properly when they don't care about their customers. My hope is that other people either don't use PG&E or are at least treated better than we were.
I have lived in Alameda, CA fourteen years, so I'm well aware what my PG&E bill should be month-to-month. Imagine my surprise when I get May's bill and it's over fifty dollars more than it should be. I'm a single gal in a small house and only have PG&E for heating water. My bill for this month is normally $18 and change. I'm on the CARE program. After asking me, 1) if I had changed the setting on the water heater? 2) Was someone else living in my home? 3) Did I change my habits? I was told PG&E had been undercharging me, that my Smart Reader wasn't reading correctly to their meter. They went ahead and yanked the $70 out of my account, and immediately I called to be removed from APS, only to receive another letter stating my bill for next month is $68 and I'm still on APS. Now, I have to go to Chase and put a stop on their routing number, and plead for a refund.
PG&E changed my meter to a smart meter, which is capable of recording electrical usage by the day and hour. I hate that the smart meter was forced down my throat against my will, due to the health and danger implications associated with them. But the one positive side, is that my usage can be charted and seen by the month, day, and hour. My home is located in Central CA. and is used as a vacation rental. It is therefore not always occupied. Strange spikes have been recorded at 4, 5, and 6 AM.
Some so high that my home isn't even possible of generating that much electricity if every single appliance were running at full capacity. I of course called PG&E, who claimed to check my meter. Said it was fine, and despite the electrical usage recorded claimed it was used and that was the end of it. I then filed a complaint with the PUC, who I can assure you, are in coquets with PG&E, and denied my claim. I then filed a repeal, and never heard another word back. That was a few years ago.
My July 21st 2017 electric bill for my 3900 sq ft home where my wife and I live was $505.85 with an additional $66.23 added for "high usage". When I complained to PG&E about the high usage charge they said that my usage was a lot higher than the year before on the same month. I told them that July of 2016 averaged 85 degrees while July of 2017 was in the 100s. Duh, I used more electricity in the hot month and how can you compare the 2 different months of 2 different years when the weather affects how much energy is used for air conditioning? Not fair to penalize when the circumstances are completely different. PG&E said they could do nothing to rectify my concern. I will try PUC. I wish I could understand how the new meters work...
I cannot believe how inconsiderate and how awful PGE has been to my mother. Father recently passed leaving my mother on her own. My mother has worked hard all her life, took care of my father when he became ill, never in a day was my mother ill. So within this last year, my mother had colon cancer, for which they removed 1/2 of her colon, major surgery. Not only the cancer, but heart failures, and other ailments. Its been hard for my mother with her illness and her age of 87 she is always cold, So the heater is always on for my mother. Now to get to my point, I cannot believe that PGE wrote my mother advising her that she is the only one in her neighborhood with the highest usage of gas and electric. My mother could of had another heart attack for the disrespect she felt. No prior letter asking my mother reasons for the high usage, nothing.
I wanted to call and tell them a few things, but my mother said, "Just leave it alone for now." She's been in and out of the hospital. We could of lost my mother, and to think what kind of people work at PGE. They should of sent out a questionnaire prior to sending out a letter like that. Shame on PGE for making my mother who's 87 yrs of age feel like the way she did after reading their letter. She does not watch tv all day, at night yes sports. Lights on minimal, so besides the heater and your regular appliances. I'm just so appalled.
I have lived in Palo Alto for about 7 months now, renting. Moved from NC due to husband's job. After his job duties, I cannot wait to head back east. We have never had an energy bill for $900!!! I call and they go down a ** list of what I can do to make it less. When in fact, during the day nothing is running, nothing is on -- if things are on they are not worth a $900 bill. In NC at the most for 2 adults and a toddler. Water was about $40-60 with electric and gas $80 to $150. When I call PG and E, there is no clear answer on the rates, how they charge or how they bill. If you have the gas heater on, not have it on, have an electric heater on or not have it on -- still being charged the same amount. Truly robbing people and I am sick to my stomach. Cost of living is so much in the bay area, which even that baffles me. Why are people and how can they afford this?? It is all robbery and I hope this company changed things soon.
In our Gilroy, CA neighborhood we've had a history of power outages, usually affecting the same number of houses and addresses. This is due to a problem with a power station, and/or lack of redundancy. It's been like this for years with no action from the company, let alone government ineptness. Let's face it, profit drives the greed of companies, aided by agency corruption at all levels, at the expense and lives of ordinary people.
I noticed the greed with this Co. Pig&E. I'm Bakersfield CA being on Social Security. My monthly bill was high. It was summertime. I had an option to pay payments! Which was fine. The following month I was reviewing my bill. When I noticed an amount that was higher than it was supposed to be and the bill was double what I was supposed to pay. So I called them and mentioned the bill. He mentioned that, "Go ahead and pay it." That it wouldn't reflect the minimal amount. I told them that wasn't the amount was suppose to pay. I finally just sent in the amount I was suppose to pay!
Almost Every damn bill there's a new request for a rate increase and there's no competing company to keep rates in check and they have a monopoly on the market.
PG&E offers low income and medical equipment use discounts and free energy savings measures for income qualified persons which includes but isn't limited to installing weather stripping, providing new microwaves, more energy efficient replacement refrigerators. They have ads on TV reporting they were responsible for a gas leak which killed people and are working to become a safer utility companies after paying fines. Becoming a safer utility company is very important and non-negotiable.
This company has a monopoly in Northern California and they keep raising their prices. I have tried for the last year to get on the care program with no success and my bills just keeps climbing. I have had one smart meter catch fire, and I believe that these meters are faulty which my $2880.00 bill reflects. Please bring another company in to help the rising cost from soaring way out of our ability to pay.
I've had this company, PG&E for years, never had to call and complain about anything. Outages happen during storms, but not often and they are fixed pretty quickly. Reliable energy provider.
They do a good job and never had a problem getting through on the phone. But the rates are somewhat high. And it would be nice if I could get them over to help me make my house more efficient. My wife and I are both retired and I am 75 years old and unable to fix weatherstripping and such.
PG&E charges way too much for basic electricity and gas. I could not afford to heat my house last winter, and I'm not sure if I can this winter either.
I live in a small 1100 square foot house and in the summer our bills run over $700.00. We have no pool, do not run air am at work, and was told by one rep we had a malfunction in Smart Meter... Kept questioning them about that and outrageous bill. Same answer. The rep was mistaken and they go over all the things to do. We have been ripped off by this horrendous company for years and there is NOT one thing that can be done. They have us under their disgusting control!!!
I have observed a trend over the last couple of years in that our P.G. & E. bill is higher on gas delivery charges (which you can't prove one way or the other) is higher during our true up Month of January (we have solar). We spend an entire year to build up the credit to pay our final true up bill so that it's at least zero, if not additional credit to roll over for the next year. This year in December our gas delivery between PG & E and Sparks was $85.29. In January it was $278.15. Give me a break if that doesn't look suspicious.
When I checked online again, the estimated 3 Therms had changed to a correct Permanent 2 Therms for Dec 24.
On Dec 25 it was 1 Therm as used for that day. And 2 therms the next day.
I knew I hadn't been using 3 Therms at that time.
I am relieved that I was not charged at the estimated rate after trying so hard to keep my gas usage down when the weather warmed a little during the holidays.
I'm still not sure how estimates work when/if they remain estimates, and 3 therms was Not an average for the yearly usage nor even for monthly usage.
Smart meters don't get read manually per month like the old meters did.
PGE with their electronic meters Overcharge customers. Electronic equipment as we all know has its defects/glitches but PGE uses this to overcharge their customers. They use estimates when they have glitches but it isn't really an estimate just a High usage for the day. See this on electric normally which is hard to prove. But saw it now on Gas. They claim they are going by yearly estimate if they don't get a reading from the system for the day. Baloney!! I use only 1 Therm of Gas during summer every 3-4 days. In spring and fall I used 1-2 per day. This winter with health I have used OCCASIONALLY 3 therms. Normally Only 2 and even only 1 Therm 1 day this current billing. Yet even though for last couple days I have NOT let the heater run all night long, I still got charged for their Estimate as 3 Therms.
I'm being charged for usage I HAVEN'T used. First person said to wait a few days to see if corrected. They don't correct estimates. They can't get a reading that the system failed on. They just call it a reading later when it was really a High Overcharge on a failed reading by Their system. Next person, Supervisor obnoxious and insisted they were estimating based on my usage. Baloney. Didn't even look at my usage for the year. Sacramento office is the WORST. Got transferred to them and they first said I could call back for correction after receive bill but when I asked for number and name to ask for refund when bill came next month, then person just claimed it wasn't an estimate that it was an actual reading when online clearly says Estimate. And all of them had said that it was an estimate not a reading.
Getting charged More by PGE even when using Less to try to save on costly gas bill. Bills are higher with electronic equipment because estimates are done by pge at HIGHER usage then really used and who knows how much of the readings are really accurate. Without the old meters that we could see PGE can overcharge whenever they want. I like electronics and ability to get online usage but not when it is used by PGE to overcharge customers who are sacrificing to try to use less, only to be charged More.
PG&E had to remove their meter from our apartment, while the owner had to replace the electrical box. Once the meter was pulled from the apartment, we were completely without power. The owner was kind enough to move us to another apartment while the work was being done. Long story short, there was dispute with the contractor and owner on the work to be done, and the apartment sat vacant for over 4 months. Eventually, the work was completed, the city signed off on the building permit, PG&E replaced the meter, and the electricity was restored to the unit. We moved back in and was surprised to later get a bill from PG&E claiming there was power usage during the time the electricity was off and their meter was disconnected. The owner was just as shocked, and is helping us fight PG&E. Unfortunately, PG&E is so crooked, that they refuse to meet with any of us to discuss the glaring issue. We will be looking for an attorney!
My account is in my mother's name as I have a chronic illness and she helps take care of my affairs. My mother pays for the 2 accounts (hers and mine) with the same card. PG&E assumed my mother was paying her bill twice. They never notified her or me that my bill had gone unpaid for a technical error, and that the money for my month's bill ended up as credit on my mother's. Instead of notifying us, they showed up and discretely turned my water off. My mother called to sort it out and they gave her so much lip at first.
But then she had to point out, that why the heck would there be a credit for the exact amount of my bill on her bill if there wasn't a little mishap. They just accused her of outright not paying it until she got irate and angry and had to force them to listen. After they looked and saw both payments were made within minutes of each other, they finally started to believe her. Now they are finally sending someone out to turn my water back on. So ridiculous all around. Even if the payment going to my mom's account was an accident, if they had sent us a friggin notice of the bill being unpaid, this could have all been avoided.
I had my home rented out for a couple of years. The tenants applied for the PG&E low income program without my permission. They forged my signature on a document and PG&E did not even check with me to verify it. PG&E came in and replaced every ceiling fixture in my house with the identical cheap fixture. I checked online and the price for the fixture is about $6.50 each before buying them in bulk. They replaced one $150 fixture with ones that cost a few dollars! They even installed one ceiling fixture on a wall where it looks like a big **! In the bathrooms where I had bronze or gold fixtures, towel racks, lights, etc., they installed all these unmatching silver fixtures. I am furious!
I also looked at their contract with my tenant where my signature is forged and address given is simply a P.O. Box and noticed that they had not even verified her income to qualify. The wife had listed only herself and her two children and not her husband who lived there and made a good income. They would not have qualified for this low income program but PG&E hadn't even bothered verifying their income and information. This is a federal program paid for with OUR tax dollars. From what I see, this is a big scam by the subcontractors that do the work. Half of my fixtures were brand new and had just been installed. Why would they remove good, new light fixtures and stick in a bunch of cheap ones without question? Any reasonable person should have wondered about this and called me. If there are more people out there like me, this is a big scam profiting the subcontractors used by PG&E and wasting our tax dollars!
We are a small Business. When we moved the business 16 months ago we had to deposit $1200 to PG&E before they would turn on the gas because we never had them for a business account. We had them at our residence for 15 Yrs. Anyway we ended up depositing $600. Our business uses only gas for air conditioning so we use zero therms during summer. I am upset that they still charge you with the highest daily usage in the past 12 months. They should give us a bonus for being energy efficient.
With Calif. hydroelectric plants along with the concentration of wealth and resources it should have some of the lowest cost electricity in the nation. Instead you pay the highest electric rates in the world. I do not understand the extreme ignorance of the voters of Calif. Decade after decade you vote in the same party that has been ripping you off and never asking why after 47 years in a row of Liberalism controlling the State Legislature. How can a state that has almost every natural resource within its borders, wealth most countries can't even dream of having, an 840 mile long coastline that is home to two of the largest military and civilian ports in the world, ideal weather conditions, and some of the highest taxes in the country, have an infrastructure that has not been maintained or improved for 50 years, virtually no public transportation and be nearly a $Trillion dollars in debt?
Or why only 1 in 10 school employees is a teacher or why does only 3 of every 10 CalTrans employees actually build roads? Or tell me despite having so much free hydropower why Calif. pay more for electricity than anyone on the planet? And not just a little more a whole hell of a lot more. 50 years ago driving into Sacramento on Hwy 80 there were 3 lanes of traffic on the Yolo Causeway or you can take the slow train. Today nothing has changed. Did any of you wonder why a Chinese co. was contracted to build the new Bay Bridge that had never built a bridge before? They were agreeable to massive kickbacks and political donations. 10 Billion has been spent so far on that bridge that needs to be taken down and rebuilt before it falls over, and it will fall over. Its weight alone is the only thing holding it down because all the anchor bolts were of the wrong metal and snapped when tightened.
Engineers not on the state payroll agree this bridge will tip over in an earthquake. Take a look around the world at some of the magnificent bridges built of late and how much they cost and I think you will agree with me that there are people who should be in jail. To put that much money in perspective check out the Millau Viaduct Bridge in France that was built for under 350 Million. We could have built 28 of these. https://www.youtube.com/watch?v=UgWtJzPa-Rs. Then take a look at the piece of crap California got for 10 Billion. https://www.youtube.com/watch?v=gcWutwhjF4k
Just a heads up regarding what happened and can happen after SMART meter is installed without enough power to reach PG&E; 0150 therms read on 2/11/15 36. 2/13/15 9 am, at pge.com I sent this: I am disputing this latest charge for PGE gas. My records show and so does the meter, that I've used less than 35 therms during the last billing cycle, which shows the amount as 101 therms on your web page here (97 on billing statement). I read the meter on 2/11/15 which shows ONLY 36 therms since last reading on 1/6/15. PGE shows meters were read on 2/2/15. I always read the meter the same day and close to the same time as the meter reader does. PGE online showed THIRTY NINE occurrences of ESTIMATED readings on the gas over several months. It took 3 months to straighten it out and for refunds. Many phone calls, and me just being persistent, THEM just trying to dismiss it out of hand.
The METER is what is true, NOT their ESTIMATED amount. Shame on PG&E for such dismal concern for their customers. Why didn’t they contact me after the FIRST estimated reading??? Or at least send out a meter reader. THIRTY NINE AND THEY IGNORED THEM, then tried to ignore me as well. It took almost 2 months before they sent someone out to actually read the SMART meter, then another month to get them to refund the huge overcharges. Final conclusion, reluctantly admitted by PG&E: it was due to the meter not having enough power to send the signal for PG&E. They assumed there were enough meters (they boost each other, apparently) in the area to get the signal to them. I was the only one in the area that had the SMART (STUPID) meter. :) They are not dishonest, I would say they are merely incompetent. We all need to read our own meters and record them. I take dated and timed pictures every month.
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