Pacific Gas and Electric

During my time using this company for my energy requirements things did not seem terrible. I never missed a bill payment because I used electronic payments and however I updated my personal information with his company because I started using them with my ex-wife. We divorced and I moved on and I changed my phone number and updated the information and because every bill was getting paid on time I thought that all the information was good. When I checked it and saw that it was my old phone number I made sure to correct them with the correct phone number. They continued to fail to update my information correctly in this I found out when I went to move.

My bills have never been higher. I live in a 1 bedroom unit alone. My bill for this month was over $180.00. I canceled service with Vista Energy 2 months ago and their still billing me and PGE is billing me for the same thing. In my adult life I have never paid these amounts. How do they think we can manage it? On SSA Low Income and the amount from CARE I get doesn't help much. PGE is the most outrageous bill I have. Customer service is Bad. Can't get through. Online is of no use. They state you can email them, then you go to email and they're not set up for it. They force you to use self service or online. I wish I could get rid of PGE and go with another company. I rate PGE on a scale of 1 to 10 a 2.

I wanted to find a PG&E in-person payment center close to where I live. My regular location has been closed ever since Covid-19 restrictions started. Other payment centers at least have a drop box so your payment is not late. I don't understand why other places do not have drop boxes as well. The burden is put on the postal service men and women. To me, a drop box is a very convenient solution! It is hard talking to a robot or being on hold for 25 minutes.

Trying to navigate to speak with someone in Customer Service in Billing at PG&E is a confusing frustrating experience with little to no assistance. I signed up to have PG&E as MY Energy CARRIER period. So why am I (and others) being charged for "third part energy," when, (1) we signed up for PG&E SOLELY and, (2) Most of Us are laid off/unemployed to Covid?? NO. I DID NOT SIGN for a Third Party carrier--I LOOKED TO AVOID THAT! Fun Fact: this "third party" happens to be "an affiliated /subsidiary of PG&E." Really? Hmmm... I think this is horrible! We're trying to pay bills, get ourselves back up and this??? Oh and trying to call is just as bad. You either wait with no one picking up your call, or you get asked to be called back. Problem with that feature is, they call OUTSIDE THE TIME THEY TELL YOU. And of course, you can't get the call. PG&E we're trying to do the right thing why are you being so difficult???

PGE is mostly a bunch of people out to cheat other people. They don't answer calls and provide service readily meaning they are out to cheat people mostly, simple scam. Some of life is about tolerating scams, they will reap what they sow...

For most part offer competitive rates. The offer 20% off CARE program form clients with challenge income. They also come out same day if smell gas leak and check house. Furthermore, able to schedule annual safety checks of water heaters, stoves and heaters for safety. This helps save for consumers.

I am doing a renovation on three homes in a row. PG&E services all power and gas. I keep making appointments and PG&E just does not show up. Then I call and make another appointment. PG&E sends an automated call confirming the appointment BUT no one ever shows up. They have a monopoly on us with power and gas and offer no customer service at all. If there was a way to get rid of them I would do it in a heartbeat!

Like many, I have become skeptical of PG&E to deliver high quality energy services. I just reviewed our most recent bill and observed the ongoing trend of ever increasing costs while the company's frail infrastructure continues to buckle due to years of neglect and what appears as a greater commitment to shareholder's interests versus that of CA customers. With a revolving door of CEO's and repeated bankruptcies, when does this utility actually get it right? Is this public/private strategy actually work and is it prepared for the ongoing environmental challenges we are witnessing with global warming?

NEVER ALLOW PG&E service guy TOUCH YOUR GAS FURNACE because they dismantle the gas pipe without asking your permission which caused you paying over $3000.- to replace a new furnace. My story is I called PG&E for service because gas furnace could not ignite itself on 11/20/2020. I figured it might be because 1 day before the service guy Eddie came to my house to restore gas meter and checked on gas furnace after fumigation. The same service guy Eddie came again. After he tested and found no gas leak. He said likely due to bad sparker and suggested me to find a licensed contractor for repair. Then without any notice or ask for permission, he dismantled the gas pipe and left.

PG&E came out after midnight to repair a broken power line. In doing so they trimmed a LOT of tree branches. I called PG&E the next day to learn if they would remove and chip the branches. The answer was that they do if the diameter of the branches is less than 4". They would have someone call me to make an appointment to determine what their action might be. When I didn't hear from anyone after 24 hours, I called again. They said it could be 7 days until someone would call to make an appointment.