Arizona Public Service (APS) Reviews

Our electricity goes at least once a week. They never fix anything. Every time it rains, winds or lightly gusts you can guarantee you won't have power. This is ridiculous! You suck so so bad and want to raise prices for this shit!

Like other utility companies, APS have forgotten the people! That without the people their money this business would not exist, and yet, they like to overcharge everyone. To fill the top people's pockets. And the people never see anything financial return. They charge way too much on their services, their reconnection fees if shut off, they are despicable. It's time for the people to come 1st, business 2nd, start giving better options, arrangements for everyone. Especially during the most expensive time of the year, in which these companies like to take more from already struggling people. No compassion, no respect, it's time these utility companies start asking the people to vote on rising costs. Honestly, when the financial % raises, it should only raise for the people, not businesses. Time for these companies to be put in their place.! Put us the people 1st.

APS is so crooked!! Charging 700 to 800 a month in the summer, even with solar!! Then want a rate hike increase. Disgusting, they are able to get away with this! Wasting hard workers money, and no one goes to work to fork over hard earned money to this scammer place!! Absolutely crooked and it shows!!!

Never in my life have I been treated this heinously from a utility company. From ANY company. Doubling my bill so you can give my money to a party I do not belong to is the utmost in abuse. Where is your INTEGRITY?

Horribly! Buckeye AZ is well over 115! I’m a female landscaper all day long outside come home. I start watering and taking care of my apartment. Power goes out. Says I’ll be back on at 10 PM 945. Got another text power will be out till after 2am. I work at 4. I can’t get out of the heat and not for nothing. My child has over 85° he said too. I can’t get anyone on the phone to get this power up and running. I can’t miss work. How else am I gonna pay these power? These people keep overcharging everybody. They don’t care about people. They overcharge this payments to pay for their court cost. We’re also paying over the price that we are using. They're scamming us and trying to make us pay payback but can’t even get the damn power running worthless. I’ll shut them down.

Terrible experience since switching to APS from SRP. Shared house with roommates - one roommate entered her bank info wrong so the payment was returned twice in one month without us catching the incorrect bank info. Therefore, APS removed electronic payment capabilities for TWELVE MONTHS. Meaning we now have to go out of our way every month for the next YEAR to pay this bill. APS did NOTHING helpful. “It’s our system, we can’t change it”. I can’t wait to move and use SRP again.

I own a business and have been the same location for over 10 years. I was diagnosed with stage four breast cancer nine months ago and have been fighting the disease, fighting for my life, all the while trying to keep my business. I was Late twice (I do Not owe them money) paying my bill. I just received my bill and they are placing a $4300 deposit requirement on my bill. I contacted customer service and explained what I have been experiencing over the last eight months. Two months ago I couldn’t even walk. I had been hospitalized three different times due to side effects of chemotherapy. I spoke with a supervisor, who tried to see if she could do anything, but they wouldn’t. They said they will hold my $4300 for two years!

The less power I use, the more they raise rates to keep my bill the same or higher, month after month. In addition, their website is "down for maintenance" repeatedly and regularly, so I can't even log into my account to monitor my power usage on a regular basis. Apparently "reduce, reuse, recycle" isn't something they've heard of. This is an organization of criminal scumbags and I'll be going completely off-grid as soon as I can afford it.

APS is hosing the public. Campaign donations from APS to Corporation Commission need to stop. APS' lobbying needs to end. Perhaps APS needs to be taken over by the state. How are we citizens supposed to pay 3 to $400+ a month for electric? Our Dimm Gov won't do much, she needs to be primaried.

Far as I’m concerned, APS does fraudulent activity. I’ve been charged for months asking. Why am I being charged for a meter that has no service on never get an answer never get an answer then finally almost after about a year. I get an answer. They told me, "Oh well you should’ve just turned that service off for that meter a long time ago." That was never an option. I was always told the meters were linked together. Now when I ask APS for a credit, they say, "Well here’s $50. Have a great day." Cost of doing business with APS. Some of the worst customer service I’ve ever dealt with. What a monopoly Arizona.