Arizona Public Service

APS has to be the worst company ever. At this point I honestly feel like I’m being robbed and bullied. My bill manages to continue to grow even in our “no a/c season”. My bill still continues to look like a summer bill and I live in an apartment!!! I’ve been forced in to payment agreements without my consent. The fact that I am forced to have to deal with this company is ** insane. I’ve never had this problem with SRP and I live in a house with ** insulation. My bill was less by more than half. On top of all this Bs if you walk through my complex APS pretty much puts their customers on blast by hanging their “shut off notices” on the entrance of their buildings (which has never happened to me) but it’s so ** up and disrespectful to those customers' privacy.

I was unable to change the payment date on line, when I wanted to submit my payment for Friday, January 24th (on Monday, January 20th.). I called the automated phone number and entered in my checking account information, and it said "payment processed." It NEVER gave me an option to schedule a different date or use today's date. This is such a blatant tactic to mislead the consumer, and extort money from them. Thank you, because now I will have like 6 other things bounce because of this.

The most greediest company ever. They cannot extend a payment by 1 day, they want to shut me off and the collect fees and reconnection service fees. They created a "payment plan without my permission" and expect me to pay per their schedule. I called to verify and was told since they were sued last year they put everyone on a payment plan?! Never communicated it to your customers until you call in to find out. They take huge deposits, and are the worst utility company I've HAD to use. I will soon be moving to a SRP area. Had them for many years, and they are fabulous. BEWARE OF APS and their methods of raking in extra money.

I have been an APS customer for years without a problem until end of summer 2018. That's when it all began and went to Hell in a Hand basket. They went from the equalizer program which worked well to the new "Budget Billing". My Bill went up by over $75 a month, and without warning. I was told that it would be better in the long run. For Who? Now the payment adjusts every three months, sometimes greatly. How is this supposed to be helpful? Or help with budgeting??!

I just recently moved to AZ and started service with APS. They have a $250 deposit which is added to the first months payment that is due. I paid my first bill which was $322 and they withdrew that amount two times. I called and they said that they cannot refund it back to my card, that they would have to send out a check that could take up to 54 days to be delivered. Are you kidding me? That is almost two months. By that time, I will have already paid two more months of electric to them. I am extremely disgusted by this and cannot believe a company that big cannot refund my account immediately or at least within 7-10 business days. It is very considerate of them to do right before the holidays.

As of 10/7/19 I had a $0.72 cents credit on my account. Then I received my new bill that was due 10/28/19 which was almost $60 more due to FEES!!! Where do they come up with is crap? Anyways I went online to request a payment arrangement due to the major increase. I ended up having to call and was told so many different scenarios as to why I was ineligible for an arrangement???.

APS Website Update Not Working Once Again. This past weekend I had an App on my Android and Tablet update via automatic updates. Went to the App at least 20 different time with my Smartphone and Tablet and could not access my account. After trying everything I know, I decided to try my laptop and had same results. The App or Website will not load. You can't even use the phone to report the problem as the voice-activated system doesn't recognize the verbiage "your website won't work, can you please connect me with someone to report it to?".

Seriously? Four power outages from June 2019 to mid September 2019. I no longer view the weather reports as a given percentage of a chance of rain but as a chance of a power outage. There is something wrong with this. My bill of course never goes down. Only the power. Okay, so I live in remote Walker, AZ. south of Prescott and can't believe the APS infrastructure is so bad up here. The slightest rain or thunder or lightning and it's out again. Conversations with APS people just garner an answer like "Sorry, I can't answer that." What am I paying for? We deserve better service as paying customers!!!

I moved out of the APS service area in Feb 2019. I was owed a refund of $472 and told the refund would be issued March 18. I waited and waited. April came around and I never received the check. I called APS and was told they’d treat it as a lost check, which consisted of them cancelling the check and mailing another. I waited and waited. May came around and I still had not received a check. I called AGAIN and was told they’d cancel the check and mail another. Now it’s June and... You guessed it! I still have not received a check!!!! I’m fed up of course. I know things sometimes get lost in the mail, but to get lost 3 times?! I’m not buying that AT ALL!

This is the worst company I have ever dealt with. I apparently had 2 late payments totally less than $3.00 and now they want a 250 deposit from me or they will turn off my electric. Are you kidding me?? I pay my bill every month. I'm not sure how I missed the $3 but this is ridiculous that they can turn my electric off over $3 buck! Is this true? If I pay only the electric bill and not the deposit they have the right to turn off my electric??