Arizona Public Service

I have lived in the same house for over 30 years. A few months ago I had a very high bill that should not have been. I looked at my meter and it said error. I called APS and was told the error message didn't matter and that they get all the info they need. I asked for a new meter. A few weeks later a tech came out and put in a new meter and suddenly my bill was back to normal. A couple weeks ago another tech came out without notice and replaced the meter again, I thought that was odd as there were no error messages. Well, today I got a letter stating they discovered a delay in the billing of my service and are adding 361.54 to my current bill. This is just shady and wrong.

"Storm knocked down 30 power poles." More like APS hasn't done their job in 20 years. No A/C for 48 hours. Autoimmune disease shelter not an option. Lies from day one about my solar plan and what would be financial for me, they told me that the plan that gave them more of my hard earned money was better for me. Horrible customer service. Thiefs.

Can't keep the power on even though it's their ** job. And their 24/7 service is **. They are responsible for my fish dying. They say poles were knock down due to the storm, but the amount of poles going down sounds more like they weren't doing their jobs doing preventative maintenance and replacing them when they are supposed to.

For many years I have tracked my on and off peak usage. Recently, it has become more challenging because the APS website keeps changing. This month, I gave up and called tech support. The person told me that I did not need that info because my plan was not an off peak, on peak plan. Throughout my professional career, including many years at a Wall Street bank, my understanding was that customer needs are always met. That's particularly true when there is competition. APS doesn't have competition; it's the electric company I have to use. Thus, meeting the customer's needs doesn't matter. In this particular instance, the tech support person did not seem to know how to lead someone thru an online site. Manners.... They involved informing me what I don't need so don't ask for it.

It's hot, I went grocery shopping yesterday, now have an APS Outage. First they said they would have our power back on at 11:30, now 3:30pm. So, many people in Paulden AZ have no power and most people are above the age of 60! We have metal poles, and there isn't a worker anywhere in sight. From Chino Valley, to Drake Cement, not one APS truck, nor worker anywhere!

APS last year started sending communication about me having the opportunity to change plans to "save." I followed the instructions and did the change online as indicated. What they completely failed to mention is that by changing plans I was "de-attaching" my solar panels from my "new" plan. Given that, over the period of seven months I was giving APS my surplus of electric energy produced by the Tesla panels but I was never given credit for such electricity. Therefore, I have been paying hundreds of dollars on electricity that I was already generating. During these months, I was under the impression that maybe I was just using too much electricity until my bills started to be over $180 on months when I used to pay $16-$20. That is when I figured they took out automatically with no notice my solar panels from my "new savings Plans." Now it will take at least 7 days to get the credit back and only then I will have to call again in order for them to refund.

I first noticed as I stumbled onto this site by accident, that it was reviews from customers of APS. Having so much disgust for that company, I went to surf away but stopped when I saw that overall, APS was rated pretty high with more 5 stars than not. And I knew that couldn’t be right. After reading a lot of the reviews, I realized two things. 1. Every customer's review that I read, were very negative and only had 1 star since we are forced to pick a star before writing our horrible experience with APS. And the second thing I realized was that even though the 15 plus reviews I read were completely terrible as they trashed APS, but none were as foul and truly disgusting as my experience with this horrific excuse for a utilities provider that there’s ever been. Don’t ask me how I know this, I just do. Haha.

I have been trying for 3 days to pay my APS electric bill. Each day I receive the same message, "Site Maintenance". Is this an attempt by APS to charge me a late fee payment because of my inability to make a payment due to "site maintenance"? Worst utility ever. We need more accountability with regard to their inability to service utility accounts of those want to actually pay their bills. Bull Pucky.

APS has to be the worst company ever. At this point I honestly feel like I’m being robbed and bullied. My bill manages to continue to grow even in our “no a/c season”. My bill still continues to look like a summer bill and I live in an apartment!!! I’ve been forced in to payment agreements without my consent. The fact that I am forced to have to deal with this company is ** insane. I’ve never had this problem with SRP and I live in a house with ** insulation. My bill was less by more than half. On top of all this Bs if you walk through my complex APS pretty much puts their customers on blast by hanging their “shut off notices” on the entrance of their buildings (which has never happened to me) but it’s so ** up and disrespectful to those customers' privacy.

I was unable to change the payment date on line, when I wanted to submit my payment for Friday, January 24th (on Monday, January 20th.). I called the automated phone number and entered in my checking account information, and it said "payment processed." It NEVER gave me an option to schedule a different date or use today's date. This is such a blatant tactic to mislead the consumer, and extort money from them. Thank you, because now I will have like 6 other things bounce because of this.