Arizona Public Service Reviews

We signed up for budget plan. ✔️ We signed up for off peak rates. ✔️ We used less electricity than last month, year. ✔️ APS sends an email saying we are raising your budget rate because???? we can.... Guess I'll switch to a different power company for a better price.... Oh, I can't.... Monopoly??? Thanks government for nothing!!!!

First off why are we paying their court fines??? They aren’t even hiding it, it’s right there in your bill. So they aren’t being punished for their corrupt ways. I have solar, live in a 1500 sq home and my bill is almost $400. Prior to this home I lived in SRP territory in a 2500sq home with 2 AC units, had the AC set at 76 to 73 most days and my bill still wasn’t as much as APS. I think the consumers should be allowed to choose who they want power through and not forced to rely on a corrupt business who’s openly stealing from their customers.

Insanely expensive. We live a regular life, keep our AC at 77, have a 1,500 square foot home and our bill was $500 last month. How can anyone afford this? Rate hikes are insane, fees are insane, we are using the Time of Use plan and our "on-peak" usage for the month was only $56... This is ridiculous. Horrible rip off and there are no other options.

I recently purchased a property in Phoenix. I am trying to get the service turned on for the location. APS doesn't recognize the address even though they know they service know they do service the location. They told me to get the meter number to turn the system electric to the condo. However, they cannot tell me how to identify which meter is mine.

I recently received a postcard from APS touting the success of their "Avian & Wildlife Protection Program." The postcard states that the program "helps ensure the safety of Arizona wildlife, especially raptors," and "we use a variety of protective materials.... to help safeguard the birds." I laughed out loud and felt compelled to set the record straight, as this appears to be just a PR maneuver. El Valle Drive in Chino Valley, AZ has had numerous instances of ravens and other birds being fried on the lines. Residents have seen the birds dead on the ground under the lines, or hanging lifeless up at the top. One raven that was injured in 2022 actually survived the fall to the ground with a broken wing and is seen walking around the neighborhood to this day (April 2023), dragging his wing behind him. APS must be aware of the situation because they recently sent a repair team to fix a power outage where a bird was still caught in the line. Please fix this!!!

I am outraged at the number of fees that APS adds to my bill. I have solar and by the time they add their fees, I pay more than my friends without solar. I'm outraged that there are no competing energy companies in Arizona.

I read some of the reviews here and it is nothing new to me. They are correct, in my case. I pay more for fees and charges than electricity. Sometimes far more, in fact. I left town for two and a half months. I unplugged everything I could and turned off the rest (like the a/c and heat). I left the refrigerator on a low setting, left my security system on, and left my fish tank pump and energy efficient bulb running.

We moved here back in 2021. We bought a home and started electric service from APS on 11/18/21. Shortly after that we found out about budget billing, so I signed up before our fist bill. They did explain that they had to go off of the previous bills to come up with a budget amount. We started out at $241/mo. After about 6 months the bill was reduced to $209/mo. Then in October of 2022 I decided that I should reconcile all the bills and make sure that APS was showing a credit that I calculated. When I called to question the amount of the credit it was explained to me that they only look at the bills about every 3 months. If the bills are more than 3 times the credit, they reduce the monthly amount. I still did not get a good answer on the discrepancy of the credit.

I have lived in the same house for over 30 years. A few months ago I had a very high bill that should not have been. I looked at my meter and it said error. I called APS and was told the error message didn't matter and that they get all the info they need. I asked for a new meter. A few weeks later a tech came out and put in a new meter and suddenly my bill was back to normal. A couple weeks ago another tech came out without notice and replaced the meter again, I thought that was odd as there were no error messages. Well, today I got a letter stating they discovered a delay in the billing of my service and are adding 361.54 to my current bill. This is just shady and wrong.

"Storm knocked down 30 power poles." More like APS hasn't done their job in 20 years. No A/C for 48 hours. Autoimmune disease shelter not an option. Lies from day one about my solar plan and what would be financial for me, they told me that the plan that gave them more of my hard earned money was better for me. Horrible customer service. Thiefs.