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As of 10/7/19 I had a $0.72 cents credit on my account. Then I received my new bill that was due 10/28/19 which was almost $60 more due to FEES!!! Where do they come up with is crap? Anyways I went online to request a payment arrangement due to the major increase. I ended up having to call and was told so many different scenarios as to why I was ineligible for an arrangement???.
I understand the grief they went through this summer with 80,000 people not paying their bills but that’s not my fault. So they said anyone who had a balance over $75 as of October 15 would be put on a four month payment plan. I was told that was the case for me but as of October 15th I had a $.72 credit???? The customer service guy was super nice. He didn’t know what was going on with my account!! This so frustrating!!! They cannot even explain your account to you because they are CROOKED!! And yet they require me to pay in full and on time?? Yea right. Not until I get a clear answer regarding my account!!! I feel bad for the poor APS customer service employees. I cannot wait to move out of their service area!!! ????
APS Website Update Not Working Once Again. This past weekend I had an App on my Android and Tablet update via automatic updates. Went to the App at least 20 different time with my Smartphone and Tablet and could not access my account. After trying everything I know, I decided to try my laptop and had same results. The App or Website will not load. You can't even use the phone to report the problem as the voice-activated system doesn't recognize the verbiage "your website won't work, can you please connect me with someone to report it to?".
The last time they updated the website, it did the same thing for nearly 4 months. Can you morons read this message since I cannot reach you by phone or website and fix the damn thing? Better yet, why don't you test the damn thing before you go live? In this age of technology this is unacceptable. Get real about your business!!!
Seriously? Four power outages from June 2019 to mid September 2019. I no longer view the weather reports as a given percentage of a chance of rain but as a chance of a power outage. There is something wrong with this. My bill of course never goes down. Only the power. Okay, so I live in remote Walker, AZ. south of Prescott and can't believe the APS infrastructure is so bad up here. The slightest rain or thunder or lightning and it's out again. Conversations with APS people just garner an answer like "Sorry, I can't answer that." What am I paying for? We deserve better service as paying customers!!!
I moved out of the APS service area in Feb 2019. I was owed a refund of $472 and told the refund would be issued March 18. I waited and waited. April came around and I never received the check. I called APS and was told they’d treat it as a lost check, which consisted of them cancelling the check and mailing another. I waited and waited. May came around and I still had not received a check. I called AGAIN and was told they’d cancel the check and mail another. Now it’s June and... You guessed it! I still have not received a check!!!! I’m fed up of course. I know things sometimes get lost in the mail, but to get lost 3 times?! I’m not buying that AT ALL!
Now I’m getting the runaround trying to get a 4th check issued! I’ve been back and forth on the phone since Friday and have had no results. So far they have not approved for another check to be issued. I asked if they could maybe send it certified or with delivery confirmation since the checks have “vanished” 3 times already. If I owed them $472, I would’ve received a tons of notifications in the mail by now but the money that APS owes me mysteriously never shows up. This is absolutely ridiculous!!
This is the worst company I have ever dealt with. I apparently had 2 late payments totally less than $3.00 and now they want a 250 deposit from me or they will turn off my electric. Are you kidding me?? I pay my bill every month. I'm not sure how I missed the $3 but this is ridiculous that they can turn my electric off over $3 buck! Is this true? If I pay only the electric bill and not the deposit they have the right to turn off my electric??
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This evening I came home to no power, however I paid the bill. Called the company and was told they had added a new deposit. However that amount was not listed in my current bill. An additional 350.00 had to be paid before my service was restored. When I called the credit company that they insisted that they sent me the bill. That was not the case. I had the bill. I scanned it to them. There was nothing indicating that I need to pay this additional deposit. Their customer service is not up to par. It's a good thing that I have to file a complaint because they were really trying to do it again continuously at these deposits. I’ve been in this property for more than four years now and in the four years I’ve had to pay three separate deposit which makes no sense. They need to be stopped.
So I get an email saying my bill is 500.00 due in 2 weeks on top of what I had already paid. Why? Because they had been charging me for the wrong meter since I moved into my new place. I would not have known this unless I called in. They also had all my historical information erased. It magically came back when I called in. I still don't know what the graph is for. Is it for my supposed new meter? I asked for them to break it down for me by sending me an itemized bill explaining how 500.00 dollars in new charges is justified. They said they can't. So they made a huge mistake, and they can't even do me this service? I filed a report with the ACC. I wish I didn't have to deal with this ripoff company APS. It really sucks they have a monopoly over power here.
I hate this company and their annual outrageous increases. So glad to see they're finally being investigated and no surprise. They've bought a bunch of the money hungry lousy politicians off here in our great state. Last week after 25 years of being a great customers we came home from work to a dark house (Thank God it wasn't mid-summer, I have big dog and two cats) with no idea what could be happening? Checked fuses, etc... Turns out since they just decided to add a $500 deposit to our bill for being late (we usually pay these thieves in two pmts, never an issue before) they shut our electricity off for $60! We'd just paid them $800!
When I asked the due date to ensure this wouldn't happen again, they said it fluctuates! How can you pay on time without a set due date? And when I asked when the next bill was due they told me the following Monday! So another $235 out of my account in a matter of minutes! I hate APS. I hope all of their top people go to jail for their crooked, immoral and obscene business practices. Looking to move to a different hood to get away from these dirtbags.
APS in the White Mountains of Arizona has been the biggest headache and hassle of my life. They expect certain documents provided prior to turning on your electric, yet they do not have a customer service location to present these documents. Everything is handled online or via text/e_mail. Then the ID is not legible enough through email. Or they need a lease with a start and end date, when in fact we own the property. Instead of having an office to submit these documents or actually lifting a finger and them going online to verify with the assessor's office which would take approx 2 minutes to verify who owns the property, they spend days texting back and forth saying our documents aren't sufficient enough to proceed.
It has been a two month nightmare. I despise the fact that they can monopolize the area. I would be totally fine with choosing a different company. Yet monopolies don't work for the people. It's not too easy to just up and move to another company's territory. It makes me ashamed of being an American. APS truly sucks. What ever happened to true customer service? I suggest anyone moving to the area should seek out Navopache Electric territory. Avoid APS at all costs.
When times are tough, SRP proposes a decrease. APS just continues to take advantage of their customers. This company sickens me. APS claims to assist seniors or individuals on low income and work with their customers. I do not know of their charitable contributions to society, only reviews and comments like mine. Inevitably, what goes around, comes around. Worst company ever.
Arizona Public Service Company Information
- Company Name:
- Arizona Public Service