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Reviewed April 30, 2023
I recently received a postcard from APS touting the success of their "Avian & Wildlife Protection Program." The postcard states that the program "helps ensure the safety of Arizona wildlife, especially raptors," and "we use a variety of protective materials.... to help safeguard the birds." I laughed out loud and felt compelled to set the record straight, as this appears to be just a PR maneuver. El Valle Drive in Chino Valley, AZ has had numerous instances of ravens and other birds being fried on the lines. Residents have seen the birds dead on the ground under the lines, or hanging lifeless up at the top. One raven that was injured in 2022 actually survived the fall to the ground with a broken wing and is seen walking around the neighborhood to this day (April 2023), dragging his wing behind him. APS must be aware of the situation because they recently sent a repair team to fix a power outage where a bird was still caught in the line. Please fix this!!!
Reviewed April 14, 2023
I am outraged at the number of fees that APS adds to my bill. I have solar and by the time they add their fees, I pay more than my friends without solar. I'm outraged that there are no competing energy companies in Arizona.
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Reviewed Feb. 27, 2023
I read some of the reviews here and it is nothing new to me. They are correct, in my case. I pay more for fees and charges than electricity. Sometimes far more, in fact. I left town for two and a half months. I unplugged everything I could and turned off the rest (like the a/c and heat). I left the refrigerator on a low setting, left my security system on, and left my fish tank pump and energy efficient bulb running.
My bill went up by about $40 for those three months. I thought it might adjust and go down. When it did not, I called them for an explanation. They told me my power usage for one of those months was seventeen dollars and change and the rest of it (over $140 total for a tiny apartment) was fees and charges. They said not to worry, it was going to go back down about $40 soon because of my plan, which is the cheapest available for me they say. There is no other option for power. This is monopolistic bullying and nobody seems to care. I pay it every month, what else can I do?
Reviewed Dec. 27, 2022
We moved here back in 2021. We bought a home and started electric service from APS on 11/18/21. Shortly after that we found out about budget billing, so I signed up before our fist bill. They did explain that they had to go off of the previous bills to come up with a budget amount. We started out at $241/mo. After about 6 months the bill was reduced to $209/mo. Then in October of 2022 I decided that I should reconcile all the bills and make sure that APS was showing a credit that I calculated. When I called to question the amount of the credit it was explained to me that they only look at the bills about every 3 months. If the bills are more than 3 times the credit, they reduce the monthly amount. I still did not get a good answer on the discrepancy of the credit.
The guy on the phone said that my monthly amount should go down in the next month. Well it did not. So, I called again. I was told that my bill should have gone down and I should wait until the end of Nov to see if this happened. Well it didn't so I called to find out why. The person on the phone said they would send it to the billing department for review. They said someone would call back within 72 hours. I waited for the 72 business hours to go by before calling. I called and asked what was happening. I said unless they can explain to me why the discrepancy on the credit that I wanted to speak to someone in billing.
I was on hold for quite awhile. The person came back on the phone and said they went over everything with their manager and that the credit was correct. I then said I wanted to go over everything and make sure that I did not miss something. In the end it was the way they were calculating it. So, the credit is correct. But that is not the whole story. I asked when will the credit actually be applied to something. I was told until my monthly charge goes down it would not be used to pay the discrepancy of what I was paying and the actual bill. I said wait a minute, if I pay the Dec. bill you will have over $450 as a credit. The Feb bill will bring it to over $500. So, I told them to cancel budget billing and asked how will the credit be distributed.
They said that it will be used to pay your bills until it is gone. So, no Dec, Jan and Feb bill and most likely part of March. I have no issue with paying a $300 dollar monthly bill in the summer. I will take the $500 they would have been holding and collect interest on it from my investments. Whoever figured this scheme out for APS probably got a really nice raise. Think of the millions that APS is collecting interest on, thanks to their budget customers. If APS is holding your money, ask them what interest they are paying you. They probably will tell you they are doing you a favor letting you spread your payments out evenly.
Reviewed Sept. 25, 2022
I have lived in the same house for over 30 years. A few months ago I had a very high bill that should not have been. I looked at my meter and it said error. I called APS and was told the error message didn't matter and that they get all the info they need. I asked for a new meter. A few weeks later a tech came out and put in a new meter and suddenly my bill was back to normal. A couple weeks ago another tech came out without notice and replaced the meter again, I thought that was odd as there were no error messages. Well, today I got a letter stating they discovered a delay in the billing of my service and are adding 361.54 to my current bill. This is just shady and wrong.
Reviewed July 20, 2022
"Storm knocked down 30 power poles." More like APS hasn't done their job in 20 years. No A/C for 48 hours. Autoimmune disease shelter not an option. Lies from day one about my solar plan and what would be financial for me, they told me that the plan that gave them more of my hard earned money was better for me. Horrible customer service. Thiefs.
Reviewed July 18, 2022
Can't keep the power on even though it's their ** job. And their 24/7 service is **. They are responsible for my fish dying. They say poles were knock down due to the storm, but the amount of poles going down sounds more like they weren't doing their jobs doing preventative maintenance and replacing them when they are supposed to.
Reviewed July 8, 2022
For many years I have tracked my on and off peak usage. Recently, it has become more challenging because the APS website keeps changing. This month, I gave up and called tech support. The person told me that I did not need that info because my plan was not an off peak, on peak plan. Throughout my professional career, including many years at a Wall Street bank, my understanding was that customer needs are always met. That's particularly true when there is competition. APS doesn't have competition; it's the electric company I have to use. Thus, meeting the customer's needs doesn't matter. In this particular instance, the tech support person did not seem to know how to lead someone thru an online site. Manners.... They involved informing me what I don't need so don't ask for it.
Reviewed July 18, 2021
It's hot, I went grocery shopping yesterday, now have an APS Outage. First they said they would have our power back on at 11:30, now 3:30pm. So, many people in Paulden AZ have no power and most people are above the age of 60! We have metal poles, and there isn't a worker anywhere in sight. From Chino Valley, to Drake Cement, not one APS truck, nor worker anywhere!
Reviewed June 28, 2021
APS last year started sending communication about me having the opportunity to change plans to "save." I followed the instructions and did the change online as indicated. What they completely failed to mention is that by changing plans I was "de-attaching" my solar panels from my "new" plan. Given that, over the period of seven months I was giving APS my surplus of electric energy produced by the Tesla panels but I was never given credit for such electricity. Therefore, I have been paying hundreds of dollars on electricity that I was already generating. During these months, I was under the impression that maybe I was just using too much electricity until my bills started to be over $180 on months when I used to pay $16-$20. That is when I figured they took out automatically with no notice my solar panels from my "new savings Plans." Now it will take at least 7 days to get the credit back and only then I will have to call again in order for them to refund.
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