Arizona Public Service (APS) Reviews

Terrible experience since switching to APS from SRP. Shared house with roommates - one roommate entered her bank info wrong so the payment was returned twice in one month without us catching the incorrect bank info. Therefore, APS removed electronic payment capabilities for TWELVE MONTHS. Meaning we now have to go out of our way every month for the next YEAR to pay this bill. APS did NOTHING helpful. “It’s our system, we can’t change it”. I can’t wait to move and use SRP again.

I own a business and have been the same location for over 10 years. I was diagnosed with stage four breast cancer nine months ago and have been fighting the disease, fighting for my life, all the while trying to keep my business. I was Late twice (I do Not owe them money) paying my bill. I just received my bill and they are placing a $4300 deposit requirement on my bill. I contacted customer service and explained what I have been experiencing over the last eight months. Two months ago I couldn’t even walk. I had been hospitalized three different times due to side effects of chemotherapy. I spoke with a supervisor, who tried to see if she could do anything, but they wouldn’t. They said they will hold my $4300 for two years!

The less power I use, the more they raise rates to keep my bill the same or higher, month after month. In addition, their website is "down for maintenance" repeatedly and regularly, so I can't even log into my account to monitor my power usage on a regular basis. Apparently "reduce, reuse, recycle" isn't something they've heard of. This is an organization of criminal scumbags and I'll be going completely off-grid as soon as I can afford it.

APS is hosing the public. Campaign donations from APS to Corporation Commission need to stop. APS' lobbying needs to end. Perhaps APS needs to be taken over by the state. How are we citizens supposed to pay 3 to $400+ a month for electric? Our Dimm Gov won't do much, she needs to be primaried.

Far as I’m concerned, APS does fraudulent activity. I’ve been charged for months asking. Why am I being charged for a meter that has no service on never get an answer never get an answer then finally almost after about a year. I get an answer. They told me, "Oh well you should’ve just turned that service off for that meter a long time ago." That was never an option. I was always told the meters were linked together. Now when I ask APS for a credit, they say, "Well here’s $50. Have a great day." Cost of doing business with APS. Some of the worst customer service I’ve ever dealt with. What a monopoly Arizona.

I had service set up for a rental I have. They sent the final bill and I tried to pay it online. When it said that nothing was due, I noticed that the account numbers didn't match up. So I tried to create another account but it would not let me. So I called customer service and she told me since the service is being shut off, I could just pay it over the automated phone service and be done with it. I told her I would need to be using the service again when my tenants move out and she said "Just use another email". I don't have another email so I asked her to merge the accounts. She said she couldn't do that and that I'd have to come up with a new email. So, now I have to pay a convenience fee because they messed up my accounts. IT THIS KINDA SERVICE THAT HAS YOU WITH A ONE-STAR RATING!

We signed up for budget plan. ✔️ We signed up for off peak rates. ✔️ We used less electricity than last month, year. ✔️ APS sends an email saying we are raising your budget rate because???? we can.... Guess I'll switch to a different power company for a better price.... Oh, I can't.... Monopoly??? Thanks government for nothing!!!!

First off why are we paying their court fines??? They aren’t even hiding it, it’s right there in your bill. So they aren’t being punished for their corrupt ways. I have solar, live in a 1500 sq home and my bill is almost $400. Prior to this home I lived in SRP territory in a 2500sq home with 2 AC units, had the AC set at 76 to 73 most days and my bill still wasn’t as much as APS. I think the consumers should be allowed to choose who they want power through and not forced to rely on a corrupt business who’s openly stealing from their customers.

Insanely expensive. We live a regular life, keep our AC at 77, have a 1,500 square foot home and our bill was $500 last month. How can anyone afford this? Rate hikes are insane, fees are insane, we are using the Time of Use plan and our "on-peak" usage for the month was only $56... This is ridiculous. Horrible rip off and there are no other options.

I recently purchased a property in Phoenix. I am trying to get the service turned on for the location. APS doesn't recognize the address even though they know they service know they do service the location. They told me to get the meter number to turn the system electric to the condo. However, they cannot tell me how to identify which meter is mine.