Ambit Energy

Signed up for auto pay, never worked before so it’s my fault for not learning my lesson about how incompetent this entire company is. I came home from work at 4 power turned off while clothes were in wash, no email, no letter in the mail. I call them and pay my bill by 6 pm, they said power would be back in 2 to 4 hours. It’s now 3 am, I’m freezing and my clothes for work tomorrow are locked in the washer. I looked around and this is all not normal behavior for a power company and I feel like an idiot for even being with them, oops. Stay away from these guys at all costs. Customer service is about as bad as you’d expect, no one I’ve talked to from Ambit knows anything but their script. They are also all foreign and kind of hard to understand. The whole situation is terrible and I already contacted a new power provider, I am new to this and young but I am glad I went through it now I guess.

I am a Ambit energy user and had the worst customer experience with getting my electricity turned off. Please do not use them because they overcharge and they will not cut off the electricity after your contract ends.

We were talked into Ambit by a friend. We were guaranteed a 3% savings, however, a year into it we were paying more than our local electric supplier. When we called, they said we would need to stay with Ambit until the end of our term and they would then send a check for the difference. We reluctantly stayed. We received a letter telling us to call them ten days before our term ended to pick a plan. We called to tell them we weren't going to renew and she said they would send a check. After not receiving a check in eight months, we called and they are now saying it was canceled four days before our term ended. They played with the dates so we wouldn't be entitled to the check. When we told them we didn't want to renew our plan, we thought it would ride out to the end. However, they played with the dates so they didn't have to honor their contract.

There are hidden fees included and the customer service can't provide you with any legal document for the extra charge, I'd scheduled 8/30/2021 to stop my service forever. Copied this from my bill> Current miscellaneous adjustments: $ 62.47. Please don't let this company scams you too.

If I could give 0 stars, I would. Horrendous customer service. I've been trying to be patient but I've been trying to correct an issue since July 1, and it is August 18. They continuously give you the run-around which diminishes patience after 2 months. I was supposed to move into an apartment but my complex moved me to a different unit. So that same day, I called and asked if I could move my service to the new unit. They happily said yes and that no additional fees would apply. But then, I received voicemails from them saying I owed fees. One of their managers contacted me and said to disregard those notices because I should not be charged that and an "investigation" would be opened.

I have been with Ambit for years on and off when they are available in my area. At the end of my last contract I didn’t renew because I was looking to move and didn’t know what area. My house is only 1,200 sqft and I do not keep it down in the 60’s. My bills have been outrageous, far more than I have ever paid in my life. I’m using 1000-1200 kWh and my last 2 bills have been over $200 a month. I enrolled with another provider and Ambit called me asking what they could do to keep me! I laughed and said nothing and explained the reason, the rep said if I ever changed my mind give them a call! Well, I’ll tell you NOT a chance in HELL. My last bill was almost $300! Are you out of your fricken mind! Stay clear of this company!

I decided to save some $ so I saw that Ambit had a plan to get commercial electric supply rate at .0295 kw. So when I called to sign up they told me that the rate I saw on the NYSEG website was only for the first month... OK... so that price was falsely advertised. But I still signed up. I have documentation on this. First bill came in the mail .065/kw. I called and they said I have to call the electric company. Called the electric company and they said I have to call Ambit. I feel this was just a ploy to get me to switch. No accountability, no one gives a crap at Ambit or Nyseg, they just pawn you off to another phone operator.

Ambit had a technological glitch in January that caused them to delete our auto payment information. They did not try to reach out to us about this (except one phone call with no voicemail), or fix the issue on their side. After one month they shut off our power due to lack of payment. When we called it took them 4 hours to turn it back on. We tried to complain, and the service representative spoke from a script, could not help us or offer us any compensation except to reimburse the late fees, which were their fault to begin with.

Ambit Energy is my electric provider for my office building. I recently received the latest statement that said my payment was late. I had set it up on autopay with a credit card. I called and they said it was a glitch. My American Express was fine and I never had any problems with it. I always pay the balance so it wasn't my card. The rep couldn't explain why it didn't go through, nor why no one called me. By the way, I am unable to log in to my account and they can't reset it. I will be changing this company when my contract is up.

Beware of this company. We stared with them and after 6 months we decided to cancel their service and move from that address. They told us that it would take a month for them to cancel the service. After that, we started to receive letters with bills that we already paid. For some reason now we owe more than $700 in past bills. Which is impossible since we already paid them and moved out of that address. We called customer service and the representative (a lady) we talked with was very rude, angry and yelled at us. Unacceptable for a company to have this kind of employees. She didn’t help us at all and tried to threat us saying they will send us to collection agencies and our credit score will suffer. Such behavior is very shameful. They are a scam. Don’t let them get you. I’ve read other reviews online of people experiencing the same situation. Please be careful if you already have this service.