Ambit Energy Reviews

I used the services for about 2 years without any issues and appreciate the smooth customer care support.

I haven’t received a bill for the past 3 months then I start receiving disconnect emails. I have been telling them for months to send me a bill so I know how much I owe and when I owe. Today my electricity was shut off and since I haven’t received a bill I didn’t realize my bill was even due. In the beginning it was fine receiving bills on time. Now it’s been the guessing game. 100000% will not be using them again. I’ve been on the phone begging them to work with me because I currently have no money to get my lights turned back on. They refuse to work with me even though I’ve been asking for months for them to send me a bill before it’s due so I can schedule my bills accordingly.

This Electricity company was referred to me and I hate it. I normally go with pre PAID lightS... I was with Payless power for 7 years never had a bad experience. If anyone is considering Ambit Energy RUNNNN! THE CALL REPS ARE AXX HOLES. My current bill is $ 1700 after just giving them $650.00 in Feb..I was supposed to been on a payment plan but instead of the 650 going towards 1700 they constantly add late fees and crazy amounts THEN THEY GENERATE A BILL FOR A NEW MONTH ADDING IT TO WHAT YOU OWE. CRAZY HUH!?. This is one company that should be shut down!!!! 0/10

STAY AWAYYY!!!! Scammers! This company is the worst of the worst! I came across this company when I first moved to Houston and I didn't know any better! They charge too much and rise the amount during weather storms! Beware!!! STAY AWAY!

It is a cheat and a trap. Poor customer service. Solar Panel energy credit is only a few dollars and the remainder is kept in the bank for them. A high base charge, and cancelled service as they are not crediting the full amount of the energy credits.

After having a rough day, I came home to no electricity. I called Centerpoint to see if they had an outage, and I found out through center point that someone use my address to get their lights cut on, but realized the mistake and reversed it. Ambit cut my lights off. I got no email no phone call to verify anything mind you. I literally just paid the light bill. I talked with the lady and she said are you sure you didn’t disconnect your lights like why would I pay the bill and disconnect my lights and sit in the dark??? Lost food and we had to sleep in 30° weather me and my son.

If I could leave 0 stars I would. If you value your budget and if you would rather not be gaslit, go with another energy provider. The less energy we use the more they charge. Our usage chart (hourly/daily/weekly) are extremely inconsistent with our usage. I check them. November we finally saw a drop from over $600 to $239, mind you the last month 1/2 we aren't running a/c and very minimal heat because we haven't needed it. We don't use lights AT ALL during daylight hours and our December forecasted bill is projected to be over $500!! Hello! How?!?! Just run, do not sign a contract with Ambit Energy. Also, check the amount of lawsuits they've had filed against them for fake and phony usage charges and slamming unknowing people into unlawful contracts. How are they allowed to continue doing this to people?!?! Literally, providing for my family as a single mom is difficult enough.

Stay away from Ambit Energy at all costs. Recently when my rates via the provider for delivery charges (Centerpoint) by 33% I didn't get as much as a call or email informing that fee would go up from 90-120 dollars within a month. Currently 30 mins on the phone with them and poor CSR could only explain to me why it has gone up but just keeps repeating the same line telling my what those charges are for (duh but doesn't explain the hike). Management is clearly hiding from the consequences of their own actions. Bad people who should be in jail imo.

I don't even have an account with Ambit. And they're trying to take money out of my account $295! Wtf. How is that possible. I have never had an account with them! Hackers. Scammers. Liars. Thieves. Wow unbelievable.

BUYER BEWARE!! After being an excellent customer of AMBIT Energy for 3+ years, I contacted AMBIT to inform them I was moving to another company due to their high rates. Luis, Customer Service Rep lied to me and changed my plan to a higher rate along with a BASE RATE, in which I did not have on my previous plan. I received a $600 energy bill and I was furious. After contacting AMBIT again, I spoke with Nicholas (in the Caribbean), Melissa (Manager in Dallas, Tx) who would not remedy the problem after I lodged my complaint. I requested a call from higher Management from AMBIT ENERGY, who contacted me with no solve to the trickery I received from Luis. This company only wants you to RENEW your plan and to accept dishonesty and POOR Customer Service. Don't get tricked by AMBIT ENERGY like I did and get stuck with an astronomical energy bill!!!