Ambit Energy

I have never had a problem with Ambit for over 3 years. I get free electricity with their Free Energy Program and have saved a lot of money. The company sends you an email, text message and a letter about 45 days before you are up for renewal. I suspect that many of the people complaining on this site just never checked their mail or renewed and went into the default rate. My energy consultant also always reminds me to renew. I think Ambit does exactly what they say and what is written in their terms and conditions.

I have been a customer of Ambit, in upstate NY, since 2012. So have my parents and siblings. We have never had a bad experience. I have gone onto National Grid's website and did an ESCO comparison for myself as well as my family, and found that we all saved on our bills as promised. EVEN when the polar vortex hit in 2014. Our bills soared, as everyone else's did. I called Ambit & they explained why. I then called National Grid (my incumbent) & had them do a side by side comparison of my bill with Ambit & what it would have been if I had just stayed with my incumbent as my supplier. They researched it & told me that believe it or not, I actually paid LESS thru Ambit than I would have thru them.

It was very simple to switch to Ambit Energy as my supplier. They offer lower rates than my provider National Grid which is why I chose them. People need to do their research on energy deregulation and the benefits you can gain by switching to Ambit Energy. I live in the Massachusetts which the energy market is different for every state that Ambit services. There's no sign up cost, no contracts and no cancellation fees. I've been with Ambit for about a year now and I've saved $500 so far. Looking forward to more future savings.

I have used Ambit Energy for almost 3 years. I never have any issue with renewed and the rate they give is normally cheaper than all other ESCO, I don't understand those comments below. There is always needed renewing for fix rate, if not then you will switch to the variable rate automatically. Common sense people! You always need to renew no matter what company you used.

Wow! These reviews! I've been with Ambit at least 6 yrs and for those yrs, summer/Winter my bill has been consistent, give or take a (few) dollars. This is why I stayed. Which for Me is a plus, never experienced extreme bills. Always have gotten letters of renewal, with ample enough time to renew. I've never had to Ask for extension, so I wouldn't be able to share on that, however I had to call Ambit a Couple of days ago, and I did hold for 45 mins Way too long. The representative was helpful, As well as professional!

They sent me a bill for $1264 for one month and said they reviewed and found it to be correct and before then never had a bill for more than 200 and this is many years of billing. If you want to get ripped off, use this joke of a company.

I have been a Customer & Consultant with Ambit Energy since 2016. They have had great rates and any issues that have come up have been resolved. 90% of the people I have dealt with have been friendly and helpful, which is more than I can say for some other establishments.

Called Ambit and notified them that I was moving - the representative informed me that the service will automatically be canceled when the new services begins. What they don't want you to know is that this switching date can be weeks after you move to your new location causing you to pay for those weeks. Instead of working for you, they don't inform you that you need to call and request a cancelation - which is processed much sooner. I feel terribly misled by them.

FRAUD RISK. I signed up with Ambit energy in June 2018. When I closed my account on March 31, 2019, my final bill was exceptionally higher than anticipated. I called in and I was informed that another account had been opened under my name with my DOB and SSN. They informed me that when I called in to close MY account, their collections department conveniently combined my account with the FRAUD account and charged my automatic payment method the two balances owed on both accounts. I called and disputed it only to be told they couldn't help me with the charges saying that I was responsible for them due to being tied in with my SSN.

Consumer beware. I moved to Houston about a year ago and I was referred to Ambit by the leasing office of my apartment, bad decision to sign on with Ambit. The highest utility company I've used ever and they will not make payment arrangements with you unless you pay them a percentage of the bill. STAY AWAY! Direct Energy is a MUCH better choice, good luck!

Customer since 2015. Type of plan: Average Billing. Average payment since 2015: $35-75 per month. Home: 3 bedroom/2 bath. On February 2019, received a bill for $735.45. Explanation: Company miscalculated payment for 2018. Cancelled since no offer for Ambit to take ownership of their error. $315.72 for cancelation. Customer service stated payment arrangements are available for poor people like me if I was interested. A total of $1051.17 must be paid to avoid collection and report to credit.

My son and I live in a one-bedroom apartment and I work from 2 p.m. to 7 p.m. Monday through Friday. He is at school from 6 a.m. to 7 p.m. Monday through Friday. I unplug everything except my refrigerator and my stove, ceiling fans are turned off. Lights are turned off. If it's not being used is turned off or unplugged. My February and March bill is $170 each month, I don't understand. My grandmother lives in a a four-bedroom house with three roommates and their electricity bill $78 each month. After reading the reviews, this is ridiculous. I'm with an apartment and new to Texas but I have never encountered is this high. I wish I would have done my research before I agreed.

I went with this company because of a friend that was doing it as a business, this company just after the contract was up they charged the largest bill I have ever seen even before all my windows were changed. I complained and they said that this was the reading. It even happened to my friend who also left this rip off company.

In the last two months this Ambit and TNMP have ganged up on its customers and are charging 75.00 on top of my regular 130.00 bill. Plus misc charges! This is robbery!! I spoke with Ambit who says it’s out of their hands! I will be searching for a new provider first thing Monday morning! There is no way I live in a 2 bedroom apartment and have a 255.00 bill! I’m breaking the contract and it can sit on my credit until the day I die as far as I’m concerned! This is BS!

I called up a friend in Dallas who worked at Mary Kay at the time, and asked him how they did this in a way that people looked at them with pride and respect. He told me, "Never sacrifice integrity for growth." Since then, we have held that as our mantra. Jere Thompson, Jr., Inc. 500 Interview (CEO of Ambit Energy). Really? That's not the treatment I recently encountered at Ambit Energy.

I start with this company since 6 months ago. Every month I observed that the bill goes over and over. I'm a senior and I live in a studio. This studio has a stove, a dishwasher and a refrigerator, but I can't use the dishwasher either so much the stove. Just one time during the day. Also I haven't a microwave. Just use the heater when is necessary. Just I have emails sending to this company about my inquiry, but I have no answered. Before this company I signed a contract with other and they didn't know nothing about Ambit Energy.

I transferred to Ambit after receiving a $500 bill from TXU. For the first year all was fine as I paid under $150 a month. My son and I lived in a 2 BR townhouse. My son has since moved and I moved to a smaller unit. I ran into problems when it was time to renew. I renewed in Dec 2018 per email from Ambit. A second email request to renew came in Jan 2019. I didn't respond as I had just renewed. I receive my Jan bill and it's over $200. I call and they tell me that I renewed too early in Dec and should have responded to the second request to renew and was placed on a month to month contract...which doesn't make sense since I renewed in Dec per their request.

Don't fall for this nonsense! After my first year was up, they raised my rate by nearly 50% the first month. Now it's at nearly double the regular rate that my electric company charges! When I called to cancel, they told me it would take 1-2 months to shut it off and all the while, I have to pay these outrageous generation rates. All in all, it's going to end up costing us around $120 more by the time they change my supplier back to my normal company. This kind of stuff should be illegal.

Like others have said, they will change your plan after 1 year. They sent a mailer telling me to call but by time I actually received it, it was too late. They changed me into a variable plan for 2 months before PSEG took over. Any savings I would have had are now gone with those rates. The letter was printed on Dec. 11, 2018. I called on Jan. 12, 2019. The day my plan was supposed to end. There is no way to be able to call in the time period they give you. Also I had my gas thru them as well. They cancelled plan not me. Because it was cancelled before the year I lost my guaranteed savings. WTF. I didn't cancel it - they did!!! You only save 1% if you are lucky and able to renew the plan in a short timeframe. Otherwise you lose money!!! I am looking into class action in NJ.

I just started services with them on 1/14/19. They sent me a bill in the mail on 1/19/19 and stated I owed them $590 dollars... I proceeded to call to see if it was an error on their end and the lady who took the call answered laughing and giggling talking about people, then when I explained my issue she then put me on hold for 5 to 10 minutes (to probably finish her conversation in peace). She got back on the phone and said it was from an account from 2015 I had but which was 5 years ago... When I asked why they didn’t state this from jump when I started service the young lady said she didn’t know and then ask was that all... I then ask to speak to a supervisor and she hung up the phone... THIS COMPANY IS A COMPLETE RIPOFF. FULL OF UNPROFESSIONAL WORKERS AND DESERVES TO BE SHUTDOWN & BANKRUPT.

I live on a split level house, new windows, solar panel and heat pump (electric). It's all electric. No gas or oil and they doubled the rates, i was paying 0.9 and I got charged 0.18 per kwh without notice or anything. I will call them tomorrow (Monday) and want to see what they gonna say. Also they estimate usage and that's B/S. I don't use 2600kwn per month. One time was 3400 kwn per month, and as I said I have solar panel, new windows, central heat pump etc.

Shady business practices. They prey on folks who fail to renew their contracts. My rate went from .0675 to .012375 after my guaranteed savings plan ended. They claim I should have received a notification about renewing. Never saw it. What kind of people would charge you double the average national rate. Thieves, scam artist, liars. Pure evil. Please don't make the same mistake I did.

I will never recommend this company. They charge you 10.00 to send you a letter to tell you you are late. When I requested it to be waived they told me I should pay it because it was part of my contract to give me an extension to pay my bill. When asked why they can't waive it, the answer given because I had been charged this fee in the past and had paid it. Apparently I was not aware of it then, but needless to say they charge additional fees and then unlike other companies refuse to waive them to make money. We work too hard for our money for a big company like this to just make up a fee and not inform you of this especially in a technology world of emails and online bill pay. Stay away I say!!!!

I would not recommend this company. They processed my light bill multiple times and made me wait 30 days to return the extra processed payments. Their website is very inconvenient and when I called to request a refund they stated that their website could of been not working properly which is why the payments were processed extra. Horrible company!

I signed up with Ambit because my apartment told me to sign with them. I should have pressed or looked into more options because I signed with a terribly expensive plan. The customer service is terrible. I would highly recommend another energy company like Direct Energy - my new service provider who has reasonable prices and GOOD customer service.

I have used this company since 2012. I didn't renew the notice since I had never received the renewal notice. So I was automatically billed at a monthly rate for many years and I had paid extra thousand of dollars. The company tried to expand their coverage and never provided customer services.

I was with Ambit Energy for 6 months. Their customer service is terrible! Yesterday I was on the phone for 58 min. The first 40 were wasted on hold waiting for a live person to answer my billing question. Once I got a live person lets just say that English is not their first language. They are relentless with their payment schedule. There is no leniency with their short due dates. Typically I pay my bill within a week of receiving it. EVERY month I got late charge and threat of having my services disconnected.

Just call customer service at any time of the day and see how long they keep you waiting. Don't press new account, press something like billing or representative, you will be waiting at least 45 minutes. Then they will give you an option "press 1 for a callback," please do it! You will never receive that callback. They charged us from the wrong meter, I know it was CenterPoints fault because they gave them the wrong meter. But now, after 2 months, the issue was corrected by me, my wife and Centerpoint, still, they keep saying that there was no problem at all and we never overpaid (when clearly they have the wrong meter number on our bill).

I have never had electricity bills like this. One person, very frugal. Senior citizen/Veteran... living on social security and disability... called to say I would be late paying, they ok'D my delay. I paid my bill which included a 60 dollar reconnect fee... and two hours later... they turned off my electricity. I never have lights on if I am not in the room, do maybe three loads of laundry per week, frequently gone for two to three weeks at a time, keep the ac 76-78. My last bill was 220 dollars before the 60 dollar add-on... should never have left TXU. There is no flexibility with this company!

I was paying a 13 kwh with my previous company... Amazingly with Ambit I'm paying 9.2 kwh and somehow my bills are higher with Ambit. After comparing a few bills with similar usage same months Ambit is still higher. I did ask if there are any hidden fees, or fees outside of the normal taxes before signing with them was assured no by the sales rep, and direct Ambit employees. They told me that because of Oncor raising their fees was the reason I saw the increase... I asked what date did this take effect, I was told September... Every example I looked at for the higher bill was before September. Stay away from Ambit, they have extra fees probably why they offer the deceivingly low rates. And it's 199 dollars to break your contract.