Ambit Energy

I saw a low rating for Ambit and was surprised. I have had great customer service and my parents have been customers for 12 years. I did however look at the ratings on this site for the other energy companies and they ALL had a lower rating than Ambit. I don't know what these people who say they are going with another company are going to do... go without electricity? Always the same complaints, too. They forget to pay their bill and complain at the consequences? Majority seem to be customer error by not reading the EFL which is required by law to be available to potential customers. And with Ambit, if you go paperless and autopay they reward you with a substantial discount. Go with Ambit and please for the love of dogs and cats... read the policy statements. Due to the loss of work during the pandemic I decided to become a full time Independent Consultant with Ambit because I have been a satisfied customer and believe in the company.

I am in Alberta Canada and having been using Ambit Energy since Nov 2016. There has been significant cost savings over time. Saving money and being able to earn FREE energy supply has led me to introducing to all my family and friends. There are no hidden costs or transaction fees.

I switched to Ambit Energy for gas and power last year. I have had great service and my bills are way cheaper than before I knew I had a choice of providers. I also like the fact that with referrals I can get Free Energy from their promotion.

I can't believe I just had to fill out an online application and now I pay less money on each gas and electric bill. No sign-up fee. It's just a lower energy rate (and lower admin fee) for the same gas and electricity I was getting before (same supplier). Good website for checking usage and billing history, too. I'm recommending it to my friends now.

Well I’ve had Ambit since 2009 and qualified for their free energy program. I get a check from them every month for around $120.00 to 150.00 per month just for being a customer and since I referred 15 people I qualified for the free energy program. Plus no cancellation fee or contract. I do have to renew every 12 months or my rate will go to a variable and it’s a lot higher than the fixed. But I do get a letter letting me know I need to call in and renew my service. I understand maybe people have had their own experience. But for the past 10 years I’ve been able to put back 14,000 dollars. I was able to invest that in bitcoin and it changed my life. Thanks Ambit.

After being a new customer and trying to have a better understanding of my bill and charges. I spoke to two Ambit employees, one which was talking over me and giving me no actual explanation of what I was asking or seeking to understand. Second was a supervisor named Kaddim - both which were not good at explaining and or clarifying anything about my bill. I simply asked why would they no mention extra fees and charges when you a new customer calls to join your services. I was told, "Well it was in your contract" so basically you are wrongly informed and/or misled into something and then they tell you, "Well it was in your contract" which is something that is sent after you have signed up with them.

*Do not use Ambit Energy. Using their marketing representatives Ambit pitch what it considers low rate of 8 or 9 cents per kw to potential customers, but when the bill shows up Ambit uses algebraic formulas to compute your consumption. Ambit energy sent me extremely high bills every month. When customer service is contacted, they all respond like programmed robots. They gave me the excuse that my bill is high because I do not have auto pay.

Due to Ambit Energy’s own negligent, they charged me late fees during COVID 19 pandemic. When it is against the State and Federal law. They don’t care for their customers and it’s all about the money $ for them. If you have been charged late fees during COVID 19 Pandemic, file a class action lawsuit, because they take advantage of seniors and people who make automatic payments. This company needs to be prosecuted for charging late fees during COVID 19!

I’ve probably been with Ambit for a decade now and I’ve never had a problem. For the last couple of weeks I get an error message when trying to access my account to renew my service next month. My auto pay debited my account on 4/13. Because I’m not working due to Covid, my fiancé saw the statement on the counter (it had the 800 number I was going to call since their website is down) and thought he’d help me by paying the bill. Ambit charged him FOUR times and we are now overpaid by $520. When I called today, the agent blamed my fiancé saying he hit the button too many times and said 20-30 days for a refund. I was at the grocery store and have no idea how he got on the website to begin with but I’m pretty sure it was a website issue.

Ambit Energy is an excellent company. They saved us $300/year on two separate properties power and gas bills. Fantastic service and friendly consultants. I would highly recommend Ambit Energy to anyone looking to save money of their power and gas.