Consumer Complaints and Reviews
I called to have my electric turned on weeks before I moved in. I received a bill and was charged $50.00 for not setting up my account. I called from our leasing office and found out TECO made an error on my profile, not adding my apartment number. I was told if I paid I wouldn't have my electric turned off and I'd see a credit. Now, not only are they saying I cannot get a credit they also say they don't see where I paid it. Worthless customer service.
I paid my bill online with a current check to me everything was fine. I never got a confirmation in my email about me submitting the payment which was weird to me. After 4 days Tampa sending me an email about my check was returned because of not enough refund. I contacted my bank. I was told that there was no check submitted and that there was no reason for the bank to return it since I had enough funds in my account. Teco charged me $30.00 more for an imaginary check return. This is outrageous. In which country are we and what century!!!!? Beside all that, hardly anybody is talking about this company. The newspaper needs to take care of this abusive business. Nobody is above the law. I talked to a lot of residents and everybody is hurt from this monster. This is the home of the Brave and the Tea Party Heroes. Enough already!!!!
My gf left me at the end of the month. I was catching up on bills had TECO draft the payment out of my ACH account. They took a whole week from the due date to attempt to take the funds out. The day they tried my debit card was stolen and TECO send me a mail the following day saying I'm being charged a check bounce feed due to my account being frozen. I contacted TECO, customer service was rude as usual. I've been catching up on paying them for the last two months then they disconnected my power even though I had an e-bill saying my new bill was due on the 12th. Now I have to pay a reconnect fee... I have paid over 250+ $$$ in the last 3 months for service that is for a 1 bedroom apartment... Now they want me to pay an extra 60 dollars for a deposit, because my bill equals out to more the 2 months of service... I can't wait till my lease is up and I don't have to deal with this Comcast version of electric...
I live on a very tight budget, am a single mom with two children, and working two jobs. I'm very busy and, in a rush, accidentally paid a bill twice. I realized it immediately and called the next day since I assumed it would take some time to process in their system. I explained what happened to the rep and also explained my circumstances, and needed them to issue me a refund for the second payment as I had other household expenses, such as groceries, that I needed the money for. I was flatly denied. The representative told me that they did not issue refunds, only credits. Is this legal? Do they not have an obligation to return my overpayment when requested? Isn't that a violation of servicing laws?
So the next month comes along and I find that they did not apply my credit correctly to the next bill. It should have been fully paid with a remaining credit balance. I am writing this review and have opened my account on this ConsumerAffairs website, all while waiting on hold to speak to a customer service representative. The recording told me that I will have to wait over 30 minutes to speak to a representative. No wonder I'm waiting in line with all of the bad service this company thanks its paying customers with. Where are the regulatory services? Hope they finally step in and require better service standards! MONOPOLIES REALLY STINK!
I'm 22 years old. This is my first time EVER moving out and turning on my electric. I called Friday 4/22/2016 with Customer Service. The lady was decent with talking with me, but after hearing the automated voice message tell me that my account number that she gave me is not recognized, I began to wonder if she even did anything at all during our time on the phone.
I'm absolutely confused and disappointed that this company would run itself the way it does. I'm not even mad like most others. I just think it's truly primitive and I don't see TECO going any further here in Tampa within the next 4 years. TECO does not show integrity, accountability, respect, courage or excellence towards their customers, and as far as first impressions, they could truly care less about what their new customers think. I really wish there was another company to go through but I guess we are forced to use TECO for a reason, right? (Manipulative corporate machine.)
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I am a small business owner with TECO. We have 2 buildings side by side with 2 separate meters. One account is on AutoPay and the other has to be paid in cash at a payment center. We try to not waste paper so our bills are emailed to us and then one comes out on AutoPay and the other does not. We had a final notice for the one not on AutoPay. I paid it the day before the cutoff date at 4:30 pm in cash and I have my receipt that clearly states there is no need to contact them with the receipt number as it will automatically update in their system. The next day I was at my business with clients present when the tech showed up to cut off the power. I told him I had the receipt. I had to get it. He refused to wait and was very rude and said I shouldn't wait till the last minute to pay my bill. He then told me to contact them when I had my receipt and he would come back and turn on.
As he pulled away in his truck # ** I ran out with the receipt and he left. I immediately called and spoke to a supervisor who apologized and I told her my receipt was time-stamped at 4:30 pm and it said I did not need to call. Remember this was almost 24 hours earlier. Because the tech was so arrogant and I was afraid of how aggressive he acted towards me I asked to please do not allow that tech to come back to my business as I felt threatened by his actions and demeanor. She said she would note my account to send someone different and credit me the 55.00 fee they would charge for him to come back since I had my time dated receipt.
A few moments later he came back and I asked why it wasn't someone else and he just smirked and made the comment about how he gets paid to do the reconnect so I advised that he was acting very unprofessional and that his supervisor was going to credit me back since it was not my mistake but his. He then continued to tell me that she was not his supervisor and that I would be charged a fee. My 10-year-old child asked him why he was acting so disrespectful and he said whatever and threatened to turn it off again. He then made comments very sarcastic and said not to wait till the last day to pay my bill and that I need to read my receipt and I showed him the receipt and where it said I do not have to call and he pushed it away and said he KNOWS how to read the receipt.
He got very loud and one of my customers came to the door to see if I was OK. I asked him to please leave and he wouldn't leave. He just sat in his truck staring and smiling at us so I was about to call the police but I tried calling his supervisor back to let her know what was happening and as I was holding on the line for a ridiculous amount of time he finally drove off. Another manager called me back and left a voicemail which I have called him back and I am still waiting for a return call. I am actually feeling like I will have to file a restraining order now to keep this individual away from my business. Someone please provide advice on what to do. Thanks!
TECO is the worst company ever. Similar to the person who reviewed before me, we have been having issues with their website. We always pay our bills on time, and saw that they have been rejecting our payments the past 3 times. We tried paying them every single different option they had, however they kept denying our payment for some reason. They would not tell us why the payment was rejected every time. We call them and wait on hold for hours, and never reach any type of conclusion. When we finally spoke to someone they said we are "locked out" of the account and have to pay CASH for the next YEAR! Who pays cash? Who has to go to AMSCOT and shady payment locations to pay for a bill???
This is absolute ludicrous. I feel like it is 1920 and they do not know how to use technology. How is this company in business?! They would not even consider unlocking our account, and would not give us any reasoning as to why this cannot be accomplished. We are so frustrated and hope that someone comes in as a competitor for TECO soon. This is the worst company ever. If we could give it less than one star, we would. Someone should take this horrible place to the media.
My family and I have lived in six different states (my husband's job) in the past 11 years and Tampa Electric (TECO) is the absolute WORST electric company I have ever had the displeasure of using. Living in this, FL, there is no other choice for your electric service and TECO knows it thereby not caring one bit about how they treat you, their customers. I have had several issues trying to set auto-pay with them and had a couple of returned payments all because of them but we had to suffer. Even though I had a limit on how much they could take out on the auto pay, they went ahead and tried to take out more resulting in a returned payment.
After trying to call them time and time again trying to explain this, I finally reached a very rude agent. I called seven times and waited on the line for up to an hour each time and three times was disconnected. The other times I just gave up. I do have a life. Finally, this extremely nasty agent wouldn't even listen to me and since then we have had to go to these obscure storefronts in shady areas of Brandon to pay our bill. On top of this, their website is truly awful! Try looking at the particulars on your account or making a change. Next to impossible! So, the website is essentially useless and the phone lines are so jammed up that you just have to suck it up and do what they tell you. No compassion. Just short and rude.
This company that is rolling in money doesn't give a hoot about its customers and is only in the business of collecting cash and lining their pockets. You can't even pay with a debit or credit card! It is ridiculous in this day and age! I just hope and pray that TECO gets some competitors soon because we (and all of our friends and neighbors) will leave them in a heartbeat. Shame on you, TECO!
The power goes out here every time it rains. We have brownouts in nice weather. A while back ago, I reported our power went out at 1 in the afternoon. At midnight, I made a second report. The operator called back and wanted me to walk across our dead end dirt road property in the rain in the pitch black to look at my pole. She insisted we had power. When I refused, she said if it is on our side, they couldn't help us. I had already explained to her we were in contact with neighbors who also did not have power and our streetlights were also out. They hadn't sent anyone out the entire day to investigate the issue until I really argued with this woman. It took 11 hours before they decided to even look at our power outage. In the end, their equipment had been damaged by the weather.
More recently, they shut off our power after a bank issue. They did not let us know there had even been a problem. We had to rush out and pay with cash (because the money was in the bank). After FIVE days, they still hadn't turned our power on. It was the coldest week of the year, and it was going down in the 30s at night. I had to call the state service commission. Within 15 minutes, they had it back on. A few days went by, and they called threatening to turn the power off again. I told them we had already been through this, the account was paid in full with cash, and that we had no balance. I even gave them the receipt number. They couldn't find their own receipt number. I had to fax them a copy. They still would not credit my account.
They only gave me a week long extension while they investigate where they money went. I did everything I was supposed to do, and now I may or may not have my power shut off. The hold times every time I have to call are over 45 minutes, and sometimes over an hour. They are terrible to have to deal with. I wish we could use any other power company. TECO is a total headache to have to deal with.
Bogus Fees. Monopoly to the fullest and doesn't care because nobody holds them accountable for their actions. I guess if there are no other options for customers, they have no incentive or motivation to do better. It's so frustrating to have to give my money to this level of incompetence and terrible customer service. TECO's Automated phone system and website is completely dysfunctional. It seems the only way to guarantee they receive my payment without going to a store is by using the "Just Pay It" option, which charges you $5 to pay your bill. This system as a whole is an embarrassment and huge inconvenience to the residents of this city. Another example of a company taking advantage of its market share and screwing its customers, why are they allowed to continue without the City of Tampa taking action against them?
I first submitted a request, via email, to tech to have service transferred from my former roommate's name to mine. This was 9/21 and I received a response right away asking me for my last address and legal last name so they could verify my identity through Equifax. After my reply I heard nothing for over a week. I had to reach out to them again and received an email telling me it's critical that I contact Equifax. Calling Equifax was a nuisance in itself. I do not care for blindly calling phone numbers, speaking to unidentified people and providing everything they could possibly need to steal my identity. At the end of which I was given no confirmation and just told to call Teco (as if I have 30 minutes during their ridiculous business hours to sit on hold). I emailed them on 10/1 to confirm I had verified my identity with the unidentified people, and was notified 10/3 my account had been verified.
On 10/11 I paid my deposit through Teco's less than helpful website and have yet to get a confirmation that it was received. So here in am, on hold again, to confirm if this deplorable company has switched the electric from my ex-roommate's name to mine. I tried checking the website, but it's less than user friendly. I tried to sign up for e-bill hoping it would at least confirm it was set up, but I don't have a meter number to do so.
This company MUST be audited by government entity or any independent firm, due to their suspicious policy created to protect their fraud business model. First off regardless of your credit background you must pay a Deposit of $165.00, and in addition they play dump having you use payment method through a convenience fee, which should NOT be forced, instead of accepting traditional Check or eCheck methods of payments. Second customer service is miserable, incompetent, and they expect you to know everything, whereas customers expect guidance. If there were other electric provider in our neighborhood I would have never become their customer. Someone has to act quickly to protect people from this monopoly, fraud, and awful electric provider.
Please be aware that these degenerates that work for this company will have you on hold most of the day only to be disconnected when an employee is finally available or to go through all of your personal information. MAKE SURE YOU GET THEIR NAME AND ID#!!! WARNING!! WARNING!!! 9 out of 10 times, it does not get put in your name on the first shot, and if your apartment is like mine, then you will be fined $50-$100/mo for TECO's screw up!!! Do not take their word that they will contact your upper management!! Make sure to get your reference number and file it in a safe place because there will be a time when you need to know what idiot you spoke with since they all play DUMB!
I call TECO at least once a month to connect a service to a rental unit for tenants. On average it's a 20-30 minute hold. Sometimes I'm on hold for 1 hour. I also deal with Duke Energy who have wait times of 2 minutes. MAJOR difference. Have issues logging into my only account after they deleted all my automatic payments on my accounts. Website is very uninformative. What information do I need to have ready when I finally get through to a representative? If you need to connect a service DON'T use their online service. It takes 1-2 weeks to get everything happening. If you ring them and are willing to wait 20+ minutes on the phone they can usually connect your services within 24 hours. One positive is they are very fast at connections.
I requested service on 09/17/2015, sent all the documents and received confirmation and account number. I thought service has been transferred. After a week, I got call from customer care that I need to send them documents again, so I did that as well. I needed to make online payment at the end of the month and I had problem in registering so called for support. At that time I found out that the account was never been transferred to my name and is still on apartment owner's name!
Since then, everyday I am calling customer service in my entire lunch break hour (20-30 mins on hold), receiving different answers, request for various documents-passport, visa, SSN etc., which I fax all the time on 813 255 5092 and they either never receive them or clarity is missing! They say the person handling my account will call me back but I am not getting any call back! I have never come across such a terrible staff ever! Does anybody care about business, where customer is ready to pay bills and deposit and is not allowed to do so!
Well started my service with Teco in March so 3 months. Well needless to say the service is horrible... Dep was 170. Monthly bills have been no more than 140 this month. I received a bill for 340. That is a 200 difference so I call and they say it's my fault, which is crazy because I am using the same exact amount of electricity as usual. Maybe less. They won't come check the meter or nothing. I think it's ridiculous to have to pay that much for electricity. Something needs to be done with this money-stealing company
I relocated to Florida for work 6/2/15. I am renting a home from the homeowner and moved in this home 6/2/15. I placed the electric service transfer request online and completed the online form transferring service on 5/28/15. I received an email confirmation automatic response stating the company would get back with me in 3-5 days regarding my request. I called TECO and spoke with customer service rep to ensure service would not be interrupted. I was informed by TECO representative that the electric account was successfully transferred over. The representative asked for my social security number over the phone, along with my banking account and routing over the phone. I was told I would have to make a security deposit and I agreed to this over the phone. I was asked about paperless/online bill pay. I agreed to this service since I do all bill pay online, direct debit. I provided my email account to the representative as well.
I arrived to the home 6/2/15 and have been residing in the home since 6/2/15. I have not receiving a bill or any form of notice from TECO since my conversation and online transfer request completion. The owner also informed me that he has not received any electric bills for the address that was transferred over. I came home 7/24 evening around approx 630 pm and my electric service had been disconnected. I originally assumed this was a power outage so I tried calling the TECO customer service number. I was notified by a recording that TECO does not provide service on the weekends and business days are Monday-Friday 730am-6pm.
I called the emergency number listed and tried going through the prompts. However this was unsuccessful, the system did not link my phone number or social security number with an account. I contacted the owner who held the last account and he called the automated system and entered his information. The system informed him that his power outage may be due to the status of his account. TECO never transferred the account and disconnected service without providing a disconnect notice to resident (myself and they obviously never transferred the account over). I called 911 and the police department to see if there was another number to contact for emergencies. I was told to contact the company or look on the website. I called the emergency line multiple times. This phone continued to ring with no voicemail or automated options.
I received a phone call back from a TECO employee (unsure of job title). He began the conversation with… "Hi I am calling you back because I see you have tried to call in multiple times". I explained to the employee the situation and inquired about a reactivate option asap. I informed him that I have asthma and am not able to go days without electricity, given the poor air quality in Florida. The employee informed me that he did not work in customer service and there was no way he could start service in my home. The employee instructed me to call back Monday morning and speak with customer service regarding my issue.
As a licensed health care professional, I am very disappointed in Florida's customer service and policy and procedures regarding electric. There are laws in place to ensure that notice is provided to consumers regarding power/electric due to the medical necessity. As I mentioned, I did not receive a disconnect notice in any form, nor was I contacted by TECO for non-payment etc. I had to check into a hotel and speak money out of pocket on a weekend due to a company's error. I will be contacting legal counsel regarding this issue as it seems to pose as a potential health hazard.
Teco has charged me two deposits and stated the reason "because you had a late pay and disconnect at your previous address." So when I moved in our new rental, they made us pay another deposit. Totaling to a little over $700. My question to them, "If I close my account and move back out of the state of Florida, will I get any of my deposit back if there's a balance left." I'm struggling starting a new business to support my family. Which was better than sitting on unemployment after the GC I worked for lost his business.
They're shutting my electricity off for a $400 bill and it's been this high for years due to slumlords who fix code violations just before they're fined. Plus after looking the bill over, I discovered we're all paying for the fuel and for using the electricity. When will we have to buy gas for our cars and pay for driving them. This bs with the fuel surcharges. I thought the use of the electricity was good enough to pay, but fuel surcharges. Connect my house to Enron, at least they were cheaper for a short period of time.
I am in the military getting ready to move to Florida. My wife and I already bought a house about 2 months before our move. I call TECO about two weeks out from my first trip down to the new house with a U-Haul truck. I setup a new account/transfer from the old owners to my wife and I. I choose to have them check my credit and end up paying a deposit of $230. They said the account would be on and providing electricity to the property by the 15th of May. I take my trip with the U-Haul and sure enough the electricity is on.
Now, fast forward two weeks from that on the 3rd of June. Apparently on the 3rd of June they shut my electricity off. Keep in mind I have brought most of my stuff to the new house (I.E. large deep freezer in the garage with about $1k worth of food in it.) I did not expect this to happen within 15 days of the account being created. I just found this out on the 12th of June by the way (back at my current place in NC).
I'm pretty sure that all that food is now spoiled. So, they tell me that the first deposit did not go through and that the bank (USAA) sent a "Stop Payment". This does not make sense, so I call USAA. They said they did no such thing and they actually don't have rights to do that anyway. The only way they would stop a payment is if the account had insufficient funds. Our account however, had plenty of funds to cover the deposit. So I look in my bank statements and sure enough, $230 came out on the 11th of May. Now my wife called TECO on the 12th of June and they had her pay another $230 deposit. I'm pissed.
I talked to customer service and they are the most incompetent people I have ever spoken with. So, I find out that they actually said the first $230 was kicked back, but then they said to me that it went through and they accidentally applied it to some other account. WTF??!! I'm getting a new answer every minute from this lady as she changes her story on the phone. I've been on the phone for about 45 min. at this point and I'm extremely irate. She transfers me to billing management, or something like that, and I can't wait any longer. So I hang up. I don't know how this company keeps its customers. They must be the only one available for the area I live in. I will find out for sure. The customer service rep told me they don't keep records of calls.
What kind of company is this? Nobody knows who fulfilled what order etc. They basically admitted to screwing up the first deposit and then tacked on a bounced check fee (which is stupid because I paid by debit card and had plenty of funds - it actually left my account and I still have bank record of this) and they tacked on another new service fee when they turned it back on. They are going to hate life. I promise. Oh, and they better pay us for the now most likely spoiled food in our garage deep freezer. We are still not down to the house yet, but will be there next week.
My husband is a 100% gulf war Veteran we had another deposit due last week a lady was horrible. I talked to a supervisor named ** and she WAS AWESOME AND OMG I SO APPRECIATE HER... SHE GAVE US THE 9 DAYS WE NEEDED... THANK YOU **!!!
Paid my bill on the phone. Did not know a company called ChargeSmart is not an authorized payment method. Their web site does not state this and they will accept payments. An incorrect teco account number was entered and the payment was returned to ChargeSmart. They said they sent me an email regarding returned payment but never say an email. Tampa Electric said they receive payments all the time with incorrect numbers and they research it. However they did not mine and because ChargeSmart is not an authorized payment center they will not accept anything as proof they sent it back the next day. So I am stuck with a fifty dollar reconnect fee. Wish I could change electric companies - they are horrible.
This is the most unprofessional company I've ever dealt with. The customer service is horrible, they're rude every time we call and there is always a lengthy wait. My deposit is $275 and because I "haven't been a customer for 2 years, they will not work with us to add it to our bill." Every time we've ever called about an issue it's always been a hassle. This is the worse company ever!!
My power was turned off yesterday morning at 11:30. I live in a family member's house so I never get an actual bill, just what I owe. First off the guy who pulled the plug was extremely rude and told me that I was full of crap and needed to pay my bill. I've never been spoken to by anyone that I PAY for services. Not to mention I have a infant in the house. I was literally told 10 min before he disconnected it what I had owed... It was turned off over 100 dollars. I do pay late and that is because I do not get the bill directly and have to wait to be told what the bill is.
So I pay the bill not even 10 min after it was shut off and had to leave the house as my son had a doc appointment... I return at 4:30 and the power is still not on. I had been trying to contact them all day to find out when it would be turned back on. And after calling multiple times and being on hold for over 30 min each time she told me that the order had been in for reconnect almost all day and that they would be there before 6 pm... My son and I had to sit outside for over an hour and wait till the guy came at 10 to 6. At least it was a different guy because if the other one came I would have been angry. It sucks that there is no other company to go to and they can treat you like this. They should be ashamed but they don't care. You still send them money and they have all the "power".
I received a billing letter on the 11th of Feb. Bill was sent out on the 9th of Feb. I came home from work at 7 pm On Feb 13th at 35 degree weather to find my electric had been shut off. I tried calling but of course they close at 6 pm and don't work on the weekends. I tried calling the emergency hotline and it stated there was no emergency and for me to wait for normal business hours. This is **, are my kids and I suppose to freeze due to them not working on.the weekends? I only received a bill not a final notice so what the **?
After receiving my December Billing Statement (DBS) from TECO, we discovered the amount owed had jumped 4x/5x, from the normal $70-$80/month to over $359. According to the the KWH usage had jumped from the normal @20-30KWH to a whopping over 2700KWH or, 82-85KWH/day. The same as for a small restaurant, retailing/office establishment or very, very large home. We had only been in the 1200s/f, 2/2 home since 6/30/2014. The only change to the newer energy-efficient appliances/equipment that came with the home, was the removal of the old hot water heater and replacement with a brand new (from Lowe's) electric HW heater.
When TECO Customer Service was called on Fri., 12/26, at 851AM, to discuss the unusual jump in electricity usage, according to the TECO wireless meter and register a complaint, the Customer Service Rep (CSR) had me do a meter reading at that time (@9am) and give it to her. She noted her reading at their location verified this number. Strange???? They can monitor/control my meter from their remote location????
When pushed as to explain why the quantum jump in daily meter readings, conveniently started the day after the mid-Nov. official reading, the CSR, launched into the prepared TECO company line - "It's your fault. Our readings are ALWAYS correct. You must have added a/o changed the way you live or added new electricity consuming"???? When made aware that none of the above was applicable and there must be a problem with their equipment, I was put on hold for @5-10 minutes. When the CSR returned to the line, she steadfastly continued to tout the TECO line and suggested I call for a free TECO Energy Audit.
Then she also suggested that I begin keeping a daily diary of the meter readings at my location, taken at the same time every day, to see what the household was using. Which has been done. By some mysterious happenstance, the usage from the 26th thru 1/7/15 fell back into "normal" daily usage rate-@25-35KWh. When taking the readings for the 1/7-8 and 1/9-11, the numbers again jumped into the mid-60's and 70's. Another call to TECO Customer Service, got another CSR, who when apprised of the situation, launched into the same prepared TECO script- "It's your fault. Our equipment is never wrong. The meter readings are always accurate. Etc., etc....."
In between the first call of 12/26 and the second call of 1/9/2015, I have done some extensive research both online and through interviews with TECO and other electric utilities employees-currently employed and retired and discovered some very interesting information. Most of which is already known or suspected. My problem with inaccurate meter readings, based on faulty equipment-meter and the controlling computer software, is well-known to ALL electric utility companies.
It is their "dirty little secret", they have established a whole series of procedures to deal with and try to keep from both the customer and govt./private regulatory/oversight agencies. I am continuing my daily meter readings and will be amused to see how the next official TECO billing cycle meter reading number, to be taken sometime this week, matches up with my numbers. Also, I am further looking into reports of similar instances. And, at the right time will submit my facts/findings to ALL investigative media outlets the both the Central Florida area and on a national level. Hope my above report can be of some use.
I came to my gmother/mother’s home to help get the home in shape since gmother passed away and mother was placed in nursing home. My uncle was still in the home and apparently didn't pay the light bill for a few months. When it was shut off he had someone cut it back on and then 3 weeks later he died. Now I'm being held responsible for my gmother’s account whom Teco is still billing in addition to the account Teco made for me with my gmother’s total included. Teco wants me to pay her bill but I can't use her deposit. And they are billing two separate accounts with the same usage trying to get paid twice for one bill. This is criminal and I've been without power 3 months and Teco isn't getting anything this way.
Every month my bill is higher than I know it should be. I have 2 girls and my husband and myself in a 2 bedroom duplex. My bill is between $398.47/297.14 every month. I pay around the final notice date and my lights stay on. The day of 12/12/2014 I get a Teco bill saying December billing information saying, “deposit final notice”, saying “This is the final notice on your deposit bill for $95.00. To avoid having your service disconnected, a full payment must be made no later than December 24, 2014.” I want to know how in the hell I owe a deposit fee of $95.00? And I been a customer with Teco for about 6 years, never had to pay another deposit unless my service was disconnected and they had the $50 fee on the new bill. Why do they do this?
First off I would like to say I have been late and I don't complain about the repercussions. However, the service is beyond reprehensible. I have tried paying my bill multiple times over the phone or online and the system won't take my payment. However, it does take the convenience fee of 5 dollars each time although my payments won't go through!!! When you call them to ask for the money back, they hide behind the "We are not taking the fee, it's another company". I don't care if it's another company I just want your system to work so that the other company doesn't rob me 5 times. Although they return the fee, still I have to wait until they process it.
There was only one time a customer service representative was nice and polite (I always am because I don't like discourteous and nasty attitude so I don't know what the attitude I'm getting is for). One time they turned off my electricity, I paid my bill and it was supposed to be on in 2 hours. Four hours passed, it turned to night time and my electricity wasn't on. I call and I get an automated message it's after hours and I need to wait until tomorrow. This is Florida, I paid my bill, you want me to stay without an A/C the whole night when I paid?
Thank God for my phone. I had to google an emergency number and randomly found one, left a message and got a call back in 15 minutes. Turns out the guys came and turned it back on but didn't flip the switch to turn it on "for safety measures in case I have something on my stove"!! I had to go through the whole condominium place (500 condos) and look for my particular meter in the dark! At least the lady on the phone was nice. I moved to Tampa recently and the only thing I found worse here than where I was is the Electric Company.
I got laid off last month and had no choice but to move into a motel at 330 a week. My wife works part time at minimum wage and all of our savings have been depleted by the high cost of the motel. I've since taken a job myself at minimum wage and found a home at a reasonable price for rent that my wife and I can afford. The landlord, being very understanding, gave us a small break on the deposit if we do the painting and small repairs. Sounded like a great deal and we could finally get back on our feet. Before moving in we were checking on the deposits necessary and found the water company to be 150.00. Ok, not bad. We can handle that. Then TECO, based on the past tenants usage, a family of 4 that never left the house, our deposit is almost 500.00!!! That’s a two week paycheck for both of us. We're only 2 people that are seldom home and are very energy conscious. I could not believe my ears.
Right away they refer us to neighborhood services. Sounds like they depend on your tax money or my food money but will get it either way. This practice should be against the law and one more reason the average working class ends up in the street. Being a monopoly, it seems extremely unjust that you have no other choice. I've never seen an electric bill over 100.00 so why should I be penalized for someone else's negligence? If you live out of the area and plan to move here, do yourself a favor and consider an alternative. Something really should be done to control these crooks and it all starts with us. Write to your congressman, complain to TECO, write to our mayor. Whatever it takes. I plan to. There's power in numbers. If you're an individual that makes enough money not to be concerned with this issue, remember, every time someone goes to a government agency for help, it's coming out of your paycheck. You should speak up too if you want to save your pennies.
I traveled to Cincinnati in early August 2014 due to a family emergency. My brother needed help with medical care. Then I traveled to Chicago because my adult children were in the middle of a move and need someone to baby sit. I forgot to pay my TECO bill. I had my mail forwarded to the Chicago address but by the time I received my TECO bill it was too late. My bill for $103.01 was due no later than August 15 and power was turned off on August 25. I have lived at my New Tampa address for over 10 years and have been late like this one other time.
When my friend and a neighbor advised me of this, I paid a bill over an automated system which requested $175.00 and I had my service reinstated. Later I received notice that the $175 was for the deposit. When I returned home on September 13, I wrote a check for $210 to cover the $103xx and the next payment which I placed in the mail box for pick up on September 15, Monday. When I received some of my back mail, I noticed a TECO bill for $239 and so I placed an additional check in the mail for $40.00. Then on September 17, I received a notice that I owed $291xx by September 23 or my service would be cancelled. On September 18, I called customer service and spoke to Germain and inquired about the additional charges.
He mentioned that when I paid the $175, I did not also pay the $103xx and so I am paying late charges and I inquired as to why I was being charged the deposit after so many years and why wasn't I informed at the time of the call or prior to IT that I was not making the 103xx payment in order to reinstate service. And why wasn't the 103xx just added to the 175xx so that I would not be assessed additional late charges. He said I should have received a notice in the mail that the $175 was for the deposit only and any billing was still owing. He said everyone is charged the deposit if they have received a final notice 2 times within a period of one year. I asked to speak with a supervisor who was able to advise me that she could detect my current payments in her system but that my account had not yet received credit for the payments. I would not have my service cancelled on September 23 as any monies owing are for the current cycle.
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