FOLLOW US
Tampa Electric
Overall Satisfaction Rating
1.18/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    67
Based on 72 ratings
SHOW RATING DISTRIBUTION

Need a utility company?

    Tampa Electric

    Florida

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    Are you this business? Learn more

    75 Tampa Electric Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 30
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 7, 2019

    This company is the worst electric company I've ever had. My lights go out at LEAST 2-3 times a week; They come back up within a few minutes, but I work from home (on a computer), so this is constantly causing me to lose work. Who's going to compensate me for that? Not Teco, that's for sure!

    Be the first one to find this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 5, 2019

    They sent my bill. It has an account number. Their automated system doesn't recognize the number....RIP....As echoed by everyone above, they may have humans working on the power lines, but it's obviously just a bunch of monkeys dutch ruddering each other's typewriters over at the corporate office. Enjoy your self-defeating monopoly while it lasts **.

    Be the first one to find this review helpful
    Not sure how to choose?

    Get expert buying tips about Utility Companies delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Rated with 5 stars
    Verified Reviewer
    Original review: April 27, 2019

    Last night my parents' power went out in their apartment complex. My dad is on oxygen. I called TECO and within an hour a young lady named Sally called me back to see if the power had turned back on. What a great experience! She was very kind and I appreciate her. Thank you.

    Be the first one to find this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 25, 2019

    Moved into a new house on March 1st 2019. Called TECO to get power turned on at our new home. Everything went smooth. No issue. Fast forward to April 24th I come home from work and the power out. Kinda annoying but it happens so I look at the neighbor's house and their lights are on so I am puzzled. I text my wife and she did not get a call, Email, or anything in the mail explaining the outage. So I check my Arlo Camera and seen that there was a guy at our front porch at 9 AM on a Wednesday while everyone was at work. So they turned my power off without any warning or explanation.

    My wife call TECO to see what the issue is and they tell us that someone called and setup power at our address thus canceling our service. Also we stilled owed payment since February (Moved in in March) so my wife had to fight with the person on the phone to make them realize that they made a mistake and our survive was on auto debit and there should be no one besides her and I allowed to cancel or add services to our house. So they ended up not billing us for for February and that they would have a technician to come out and restore power in the next 2 hrs. It's now almost 7 pm and the guy finally arrives is rude as heck. Treats me like I'm some kind of criminal for not paying the bill. Hooks up our power and leaves. Thanks! I go to the fridge and all the ice cream is melted. The ice is melted in the door, the milk is warm along with the rest of the food in my fridge. Thanks TECO.

    View more
    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 7, 2019

    Five years in Saint Petersburg with Duke Energy flawless payment history good credit rating. Bought a new house in Tampa fifteen minutes away... TECO is forcing me to pay three times the PAST owners bill as a deposit. Already I have made upgrades in the first week, that will make my bill a fraction of the previous owners. They claim it's Equifax mandating the deposit, my Equifax rating is good, they will not specify which criteria is not allowing the deposit to be waived. It's a cash grab SCAM, they claim they will return it in Two or three years with a 2% interest, I'm sorry I wouldn't lend money to anyone or anything less than 10% ESPECIALLY a corporation. Not a great way to a business relationship. If you live on a border where you can get Duke Energy even FPL is better than this unprofessional clown show.

    Be the first one to find this review helpful
    How do I know I can trust these reviews about Tampa Electric?
    • 1,780,063 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2018

    I have been paying Teco every month without any delay for years, but lately for been a few days later they charge without options. I leave you this link for the community if you want to have another option rather than TECO: **.

    2 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 11, 2018

    I live in Tampa Florida. It's December and right now it is pretty cold outside. I did not receive a final notice in the mail. I did not receive a final notice to my email address. The only thing I received of the bill telling me I was due by the 26th of December. I do have a past due amount of about $140 that I was going to pay on Friday. Today is Tuesday. Me and my brother watching TV when the power went out. No explanation. Just shut off. I open the door and TECO is outside shutting off my box. I asked, "Why are you shutting off my box". "I was told you're past due by $140", I told the gentleman I have until the 26. He told me, "Nope. I'm told you're past due." No heart at all and it's cold outside.

    So I called TECO. First person said, "Well you're shut off now. You have to pay". Ask her Supervisor. Was put on hold for almost 30 minutes, supervisor picks up and tells me, "Well you're shut off already. You're past due. You have to pay". I explain to him how I didn't receive a final notice. I didn't know that my electricity was going to get shut off otherwise I would have paid. And I explained to him I was going to pay this Friday. He told me again, "You have to pay the past two otherwise your electricity will not be turned on". I told him it's very cold outside. I have two disabled people in my home. "There's nothing you can do". It's very cold. He told me, "No ma'am. You have to pay". So I had to overdraft my account just to pay my TECO bill just to get my electricity back on. There's no communication whatsoever to let me know they were shutting off my electricity if I didn't pay the past due amount right away.

    Tampa Electric is the only electric company in my area and it's not fair they take advantage of that. They have poor customer service and are rude to their customers. They don't care about your situation that they put you in. They're nasty and heartless people. Things really need to change the way they treat people like they're nothing but dirt on the bottom of their shoes. It's so irresponsible and so disheartening. I wish there was another electric company in my area. I would leaves Tampa Electric so fast.

    View more
    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 13, 2018

    I moved to a home. I took over the lease. To turn on power I had to pay the previous tenants $1k bill. I also had to pay a $350 Depo. and other fees not explained. I sent $1450 thru Amscot. Called Teco. Gave verification #. Asked if it would've turned on that day. Was told, "Sure for another $75." Paid the $75. Lived there 2 months moved. Would not transfer unless paid up and another $275 depo. Paid all of that electric was turned on. 5 months go by and I get not a bill but a turn off notice in 2 days for $697. Called spoke to 4 different managers... No one could explain why other than my prior residence.

    I'm like how is that possible? I lived there 8 weeks. You kept my deposit. I was finally told and I quote "Karla it is what it is" so I paid the bill but now cannot pay my rent. I finally got a copy of my other residence 8 weeks and all it shows is 4 payments then a bal due. I have no recourse. There is no financial aid for me nothing. Florida is one of the states that have no regulations on utilities. That needs to change and who is going to pay my rent and all the bills I'm falling behind on due to the trickle down effect? I'm one of hundreds of people this is happening to and it needs to stop. Thank you.

    View more
    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 4, 2018

    On or around August 15th 2018 I called to schedule a disconnect of service for my gas and electric for September 1st 2018. I was told by the representative that I would not get an email of confirmation of my request but all was taken care of. I received a bill in September and paid it thinking it was a final bill. Then I receive one in October (for September charges) with a statement date of 9/24/2018 for 55.74. I call and the lady states that there is no record of disconnect and not only am I responsible for this bill but I will receive a final bill next month as well! I pleaded with her to send me an email to confirm this time that I made this request and again, she said we do not do this. In other words, I must just trust her. If there is any way to avoid this company... Run. I am so fed up with companies that continue to bill. I am only 1 person. Imagine how many people this happens to and how much they profit from this. No confirmation of disconnect request???

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 25, 2018

    Set up new account on 30 May 2018 and they charged 28$ new account setup. And I have registered that account online and set up autopayment. First bill got generated and due date was 6/6/18 and deducted directly from autopayment. (So I never bother to look at account again after that.) All of sudden yesterday they disconnected my service at 1:30 pm and waited for hour or so and raised Outage request (2:30 pm) by sending text "OUT" to "35069" and got the response saying power will be restored in 4 hours. Waited 4 hours (till 6:30 pm) and got email saying power is restored around 6:18 pm but no powerhouse.

    I tried calling customer service (813) 223-0800 and there is NO customer service available after 6 PM and called outage service number 877-588-1010 and it automated messages. No real person answers. Then I log in to account and to see whats going on, I see my account is inactive since 5/31/2018. (Only one day they kept my account active.) Gone though full night without power in house with guests at home (summer vacations) and with all embarrassment and questions "Why the hell we don't have power and everybody else have."

    Next day morning 7/25/2018, called customer service at 7:45 and as soon as I called she mentioned that I am looking at wrong account. She mentioned they created another account for this address because of initial setup issues. And there is amount due on that account and that is reason service got disconnected. I'm surprise to know there another account with pending balance on it. There is not single email/Phone/Text/mail communication on what was my new account and bills or late payment related things.

    I paid balance immediately. Asked for the service restoration and response was we can not expedite the restoration we will raise tickets and somebody take care of it today. And it is around 2 pm sitting without power for whole one day with guests at home and just waiting for these guys restore. IF SINGLE EMAIL/PHONE/TEXT/MAIL stated about this late payment or new account sometime back I wouldn't have avoid all this nonsense. ZERO communication before disconnect (such irresponsible company, I wish they go through this kind of situation once in their life to understand other people's pain.)

    View more
    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 11, 2018

    I have never written a review on a company before. Because TECO is the absolute worst electric company I felt the need to share with everyone!!! I never carry a balance over to the next month. Always pay my bill every month... the one month I pay my bill 5 days late they come and disconnect my service and want to charge me a reconnection fee... not to mention they have 250$ deposit on my account for which they have held for over 3 years!!! Disconnection for $100.53!! I can’t believe it!! Not to mention we are in May in Florida with 80-90 degree weather everyday!!

    Now I have to sit in my home without AC with a 2 year old and wait until God knows when for them to come turn it back on!! Not even a courtesy phone call or a knock on the door giving me a heads up. They were at my home at 8 am not even giving me a chance to bring my son to school and then pay the bill!! Give people a chance. The bill is not even 2 weeks late!! People get paid every 2 weeks these days and TECO is not the only bill everyone has. I am outraged of the terrible service. Please everyone if you have the choice do not move to Hillsborough County as you will have to deal with TECO! I too would give 0 stars if that was an option as someone mentioned previously!! Just horrible!!

    View more
    12 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: March 22, 2018

    I have been out of work for months. I barely can make the payments, and I have never had my power disconnected. This month they charged me additional $350 deposit for making late payments!!! And their excuse is this is to protect the company. Why are you treating poor people like this? So the solution is to make it harder. This is why inventions are made to put businesses like you out of business. Once a competitor come around, I am jumping ship. Shame on TECO!!!

    20 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Feb. 17, 2018

    My bill was always high and was always above 250 a month. But no one was home during the day. AC kept at 78, did not use heat, have energy saving window and good insulation.

    8 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Jan. 20, 2018

    We are very unhappy. We buy a house in Brandon. So we moved from Tampa to Brandon. We are told we need to create a new account. SO we get rapped by then on the Tampa bill then they tack it on to the new account. So 6 months ago we have a newborn. We call them every month telling them we will be late. They don't care. I understand they have employees to pay. Our bill was due on the 3 of Jan 2018. Yesterday they shut off the power. Knowing they have a record of us PAYING EVERY MONTH and the temperature was going to drop last night they shut us off and now we have to go all weekend with a newborn. We had the bill paid at 5:58 pm. Now get this. It was a late bill of 160. That's really ** customer service.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2018

    If I could give 0 STARS I would. The fact that we only have one electric and gas company to choose from is ridiculous, but the fact that TECO is taking advantage of this is terrible. Where I live I am required to have two separate accounts with TECO, one for gas and one for electric. Not only did they require me to pay an upfront installation charge for each account, they also charge me TWO service fees per month. Furthermore, this 'Basic Service Fee' ends up totaling the same, if not MORE, than what my actual energy or fuel charge is on each bill. This is why monopolies should not exist. Terrible.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2017

    I moved from Indiana not knowing when I paid with my American Express and even getting a confirmation charged me a non fee charge. My bank confirms nothing was sent to them for a reject. Once I received a card in the mail to shut my power off is how I found out. Then was told, "We don't take this type of payment." Instead of as a courtesy adjusting off the charge they continue to add it to my bill. No one will even acknowledge the non communication or the incorrect charge.

    Also States they have sent me disconnect cards every month. Which today shows the first one I have received 10/19/17. I have been here since 12/2016?? Poor customer service. I called today and the representative hung up on me. After I waited 30 minutes on hold. Trying to make an arrangement on my bill since the Hurricane issue. States no arrangements since I pay my bill the day after it's due?

    View more
    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2017

    TECO's gone from bad to worse. We lose power all the time in my neighborhood, for no explicable reason (no storm, nothing... Just constantly blips out, and resetting every clock in the kitchen, etc.). What's worse is since Aug/Sep (last two months), TECO is charging almost $100 more a month to every customer! It's UNBELIEVABLE to be limited in choice of power company - monopolies shouldn't be allowed - and TECO is using their POWER (pun intended) to rob customers blind! Disgusted. No more words for blatant robbing customers blind!

    12 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 5, 2017

    Dealing with moving, let alone from state to state is exhausting, but dealing with TECO has been a horrible experience. This company only cares about overcharging customers and getting their money at any cost. No sympathy for customer's hardships, or trying to work payment arrangements for first time customers; why does that even matter. Explain how do you get a $600 bill on a first month's of use?? I think they abuse their power and treat customers like crap because they know they have control over your electricity. Sadness! These people should be investigate.

    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 25, 2017

    Irma was downgraded to a tropical storm when it hit Tampa with winds maxing out at 80 mph & we only got 8" of rain. There was not a single downed power line or tree anywhere near my neighborhood but we were without power for 5 days. The power went out before the storm even really hit Tampa. Checking their "outage map" 70% were without power by Sunday at 8 pm when the worst of the storm didn't hit until 2 am. My office which is by the coast did not lose power at all. I did not find a single business that was without power that wasn't caused by a downed line. I firmly believe that TECO caused the majority of the outages when they messed up shutting down their power plants. Why did Teco even shut down their plants when they knew it was not going to be more than a category 1 storm at the most? Why is it that most businesses did not lose power and neither did the richer part of Tampa lose power?

    I checked their outage map and the richer parts of South Tampa had power including my office, Harbor & Davis Island had power. All the coastal regions had power. Why did all the forced evacuation locations have power but the places like my home that are not in an evac zone and have no chance of flooding without power for 5 days? People died from the power being out from Heat exhaustion. I posted a comment asking Teco to be honest about why the power went down on Teco's blog but it is still "pending moderation". Teco claimed they have put a billion in upgrades to our power network since 2003 by charging us a 40% increase after Andrew took down 80% of their network. That was a category 3 storm that barely hit Tampa with winds reaching up to 140 mph. If Teco has really put in a billion in upgrades for 770,000 homes & businesses that is over 1.27 Million Dollars, per location.

    How do we not have a Tropical storm proof electrical grid? I get a few people losing power from downed wires but 80% from a category 1 that got downgraded to a tropical storm? People were without power for a week. Teco bragged it was working around the clock but their deployment center was packed with trucks with it looking like NO one was going out. This is why I believe the problem was internal and caused by a huge mess-up on their part. I drove my whole neighborhood before, during and after my power was restored and went up one road and down another seeing who had porch lights on and who did not. The whole section that did not have power did not have a single downed line nor a single repair truck anywhere.

    I believe that this means as they fixed their plants & what they messed up, then replaced the places that blew out when they shut it down they simply had to ramp up production to get the majority of people with power again. I have also had problems with Teco where my bill keeps going up steadily over time. I pay a flat rate from my bank that I did not check and Teco disconnected it. I paid the balance the same day and Teco restored power the same day. However, from that month on, my bill was not rising steadily. It was $100 less a month for the next 2 years. After a few years of still paying the same amount, it happened again and started rising. It got disconnected and restored and again the power was around $100 less a month. A Teco tech said that this was common. Electrical surges cause the meter to read more than it is supposed to.

    I said I suspected that after each time but Teco assured me that they tested correctly as I was asking for a refund for what I felt was overcharged. He stated that once the meter is unplugged it resets itself back to the default so that when it is tested it reads correctly. If you see that your bill is rising steadily over time ask Teco to come swap your meter. You won't get a dime back but your bill will be lower for the next 2-3 years. I have shown this a third time with Teco that we have no additional appliance, that each appliance we get is better rated, that we constantly improve our insulation & switch to LED's and yet our bill goes up after 2-3 years steadily & after switching the meter it goes back to normal for the next 2-3 years.

    They said that the only thing I can do is ask for them to conduct an energy audit (which they would charge for since they did one for me 10 years ago & said there was little I could do that I haven't already done). I asked if I could put in my own meter but they stated that they would not trust it since it was not calibrated by Teco. For all we know Teco does this on purpose to overcharge people on their bills. I noticed that the last two months of my bill were way higher than normal so I will see if losing power for 5 days reset the meter or not. But I know for certain that I will not get the $400 back just from these two months.

    View more
    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 12, 2017

    TECO is absolutely the WORSE in regards to emergency responses. Irma was not even as bad as anticipated and yet thousands of people are without power. TECO's empty promises stating they would be working around the clock were just words. Forest Hills is an area filled with elderly people and NOT one truck is in the area. I guarantee the CEO of TECO or the high paid executives who live in Hillsborough County did not lose a minute of power. Teco should be ASHAMED OF THEMSELVES and if there were an other energy source...Teco would lose the majority of their customers and I hope the greedy executives reap what they deserve by way of payback for being so complacent.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 12, 2017

    Tampa Electric is the only source of service we have in Tampa. After Irma, of course, as with any storm, the power is out, and there is no information as to when it will be restored. No estimated time - nothing. This is unacceptable for a company of this size. The company is aware of where their trucks are scheduled to go and when they are scheduled to go to a location. If they are not going to be in my area, I would appreciate the information to be communicated in some form - website, text, voicemail, but, some form of communication is mandatory. The City of Tampa, Bob Buckhorn managed to get a phone message out to the citizens about a curfew and the lifting of that curfew - call him - find out how he called all of the citizens in Tampa!!! Come on TECO!!! EARN YOUR HIGH FEES EVERY MONTH!!! This is ridiculous.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 2, 2017

    I filled out the claims form along with what I could get for estimates and photos of the damage TECO and their tree company caused & they denied it. I called multiple times on 8/17 And 8/19 and didn't receive a phone call back so I did the online form and they emailed me back saying they would mail me a claims form and to call as well which I did with no response... I filled out the claims form along with what I could get for estimates and photos of the damage TECO and their tree company caused while cutting branches and bushes something my husband and I had complained about that needed to be done for 5 years! Instead they decide to do it in August after the power goes out with close to 100 temps and definitely 100% humidity!

    Synopsis: Our power went out 8/16/17 during the storm and I reported it. TECO came out and needed to cut trees and clean up the "fuse". Then they decided to cut/trim all the trees along the power line from my backyard down to the next block. Oak tree branches fell on our fences and popped the tops out as well as either the wood chipper truck (which came on 8/17/17) or the crane device they used to cut (used on 8/16/17) backed into or drove into our gate causing damage as well. So you can hardly open the gate now... All this took over 6 hrs and we were without power the whole time while at some point they decided to sit and eat pizza in our driveway while laughing and giggling and doing nothing and we are cooped up with our dogs and cats because we can't close the gate and the dogs need to go out etc... Our food is spoiling and they don't care. They are too busy taking their time... destroying our fence and eating pizza!

    The other side is a wood fence that branches and the bucket device hit. I submitted their claim form with picture and wait over a week for a response only to get a denial saying that: "I spoke with a Tampa Electric Company Representative in our Line Clearance Department who was on site when Davey Tree was trimming and have been advised that the fence was damaged prior to the work being started, and that neither Tampa Electric, nor Davey Tree caused any damage. Therefore, we are denying your claim."

    Total non surprise there... The investigation was "they talked to TECO rep". Wow. I assume that was the heavy set guy who ordered the pizza and never set foot in our backyard... Also the same guy that yelled at me for videoing them eating pizza! The monopoly they have should be illegal and they get to investigate their own damage claims... And even though I show photographic evidence and got estimates... They spoke to someone who they work with who says... "Nah... We didn't do that..."

    TECO needs to be investigated for negligence among other things. I wish we had more options for power in Tampa. TECO would much rather see you die of heat and lack of electricity rather than actually provide good customer service to the people they have a monopoly over. The way TECO operates their business should be criminal but with the help of the Public Services Commission who is more than likely in their pocket they're able to continue out their criminal operation and walk all over people. They put you on an endless hold and still do not assist you! I never got anyone on the phone, our fence is still messed up and they do their own investigations by "speaking" to their own employees about what happened when the customer has photographic evidence of what happened.

    I wish now I would have saved the videos that I took that the heavy set guy from TECO yelled at me for taking because he said they do not appreciate getting posted on Social Media or other outlets and now I understand why because they are doing illegal things like messing up our fence then refusing to compensate for it and just saying they didn't cause the damage by letting their own people investigate their own people and having no proof to back up their words.

    View more
    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 10, 2017

    I really wish there was more competition for energy. How does TECO still remain a monopoly in this day and age? I pay every month, and I was a few days late and they send someone to disconnect... I get it... But they send the rudest, nastiest pieces of ** out to do it. I tried asking a question and was met with attitude because they know, you have no other choice... So what do they care. I tried asking if he could wait and I would make the payment right in front of him, he started yelling at me causing a scene in the middle of my neighborhood. I wish I got his name so I could have posted it here in the hope everyone would troll this **. To make matters worse, when I called to provide my receipt, the ho on the phone gave me nothing but attitude like I was interrupting her Jerry Springer reruns. I really hate TECO and hope somehow, someway they just get fined for creating a monopoly.

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 6, 2017

    Trying to transfer service with TECO experience has been a living nightmare. First of all they no longer transfer your deposit, they will final out your bill, apply your last bill to your deposit, if any credit remaining they will mail you a refund. Tampa Electric will charge you a new connect fee as well as a new deposit. So in other words I'm basically opening up a new account. This is not consider transferring service. This is when the nightmare begins. I was quoted a new deposit of $263. Already had a $400.00 deposit on my original account. After finalizing the final bill I was left with a credit or about $135. So I waited for the refund which never came. I then decided to call Tampa Electric and inquire where is my refund. To my knowledge they advised me that Services was turned on in two locations for me, 8317 and 8319. A mistake made in error on their part.

    Then they hit me with the whammy and advised me that my deposit would be $415 basing it off the deposit I already had on my account. I was told to pay the new deposit and current bill. Which totaled over $500 to keep my services on. I explained that I was quoted $263 for my new deposit. The representative was like "Oh well I'm sorry but this is what you would need to pay if you want your services to remain on. You can call some agencies to see if they can help you pay the bill". Showing no compassion for the mistake that they made. And I still did not receive the credit for my deposit.

    I spoke with Tampa Electric again the next representative apply the $135 credit to the account. They could have done that in the first place. With all the moving my finances were limited. I called to make payment over the phone. I was advised I needed to pay additional deposit of $273.15. If I was not able to pay the $400 deposit what makes you think I can pay the additional $273.15 deposit.

    View more
    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 29, 2017

    My bill was due on the 16th of June and Tampa Electric said they sent out a disconnect letter and called my phone but I never received either one!! I hate dealing with Tampa Electric company!! But what can you do when they the only light company in Tampa!!! I work very hard and don't deserve this treatment!!! The only thing I received in the mail was a letter about charging me more on my deposit if I don't pay my account in full. I moved in last year in December! I really don't think that's fair!!!

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2017

    I started service with Teco Jan 2017. Since I moved into my condo they have not mailed me a single bill. Three months into my service I receive an automated message stating that my service was going to be disconnected. I contacted their customer service immediately and made sure that my bill was paid in full. I asked customer service why was I not receiving any bills? They told me that they were not sure but they showed on file that my bills were being returned. I verified with them my address and they said it was correct. I would assume so since they are billing me for services rendered.

    Today is May 23rd 2017 and I get home from a long flight a little after 11 PM to my condo that has no electricity. I called to see if there was a power outage and the automated system said that my service disconnection was due to a past due bill. I hurry to my mailbox just to verify if I received any notification but after all these months I still have not received a single bill. Luckily my phone had 43% battery and I used it as a hotspot so I would be able to log into my online account and it says that my service was disconnected. I made sure to pay my bill in full but they have no emergency contact number to get my electric back on.

    It is now May 24, 2017, 2:24 AM. I'm laying next to my sliding door hoping to avoid heat exhaustion. I've been out of town for 10 days and everything that I had in my refrigerator has spoiled which has left an awful smell in my home. I now have to wait until they turn my electric back on and all of this could have been avoided if they would just send me my bill. I understand that it is my responsibility to make sure my utilities are paid but I rely on receiving a monthly notification via email or a mailed hard copy as a reminder. They charge for delivery of bills so that is their responsibility to get monthly billing to the customer.

    If I could sue them for the extreme inconvenience, the extremely hot sleepless night, and for the spoiled food I would and then some. We live in the state of Florida and they should be prepared to turn on services within a couple hours. It could be life or death for many and I can't imagine why they would not have that in order. Such a disappointment.

    View more
    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2017

    We moved to Florida and tried to establish an online TECO account - twice, for residential service. We have a excellent credit rating. They were converting from one system to another. End result, neither the first or second account would let us log on. They have now terminated our ability to pay by phone, making us drive 30 minutes to pay our bill IN CASH! Horrible service, horrible technical support, no customer concern whatsoever. We plan to make a formal complaint, and request an investigation.

    10 people found this review helpful
    Rated with 1 star
    Original review: March 19, 2017

    Teco has created two accounts for me. Under one account # have been paying every month. The other account # they have listed me as never have made a payment and past due $300.00. I have proof via bank statement that I have paid them. Now that I have set up my online account. The information from the other account # that I have been paying monthly. Magically disappeared as if I never paid. Teco has lost all my trust in them because they have shirty and thieves for employees that create this kind of problems so they can embezzled money to put in their own pocket.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 19, 2017

    TECO has constant power hits. Why do I even have to give them one star... 1 star implies they are least doing ONE thing right. I live in South Tampa, down near MacDill AFB. I think I average a power hit or surge about once a week. Had another one at 9:21 am this morning, took my home network 10 minutes to recover. One of these days they are going to blow my TV or one of my many computers in the house. About 50% are soft hits (some devices reset) and others are hard hits (where every electronic device resets). It's the hard hits that are the most dangerous and no surge protectors or battery backups will ever offer 100% protection against hard hits. No joke... averages about once a week. I have lived in a lot of locations, never have I seen so many power hits and outages as TECO has. Probably more in the last 4 years than in all my previous 12 cities/locations (over 44 years) combined.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 18, 2017

    I have been with TECO just recently and never had a problem until I tried to reinstall electric in a home I had recently lived in (and returned to a mere 3 weeks later). This time a very RUDE lady with an "attitude" acted as though I was a criminal. No matter how much ID I gave her INCL. my former TECO acct.#...it was never enough. She kept me on the phone for 20 mins (and I have ltd. mins. on my phone). She said they had to "know" me for a full two years, regardless of my previous good standing with them, in order to "trust" me! Imagine!! She actually "threatened" to call the credit agencies "unless" I would pay a hefty deposit...I think $100-200 dollars...and made it sound like an actual THREAT.

    This is highly UNNECESSARY behavior for ANY utility company...and I had been with them a few years ago, and I do not remember THIS kind of treatment then. She sounded like an older lady, and I wish I had gotten her name. I do not know what changed; but this company treats its customers HORRIBLY; and I don't know what truly "needy" people must go through, if 'ordinary' retired seniors are treated in this manner? They have turned into a nasty, HORRIBLE company! Go elsewhere IF you can!

    View more
    9 people found this review helpful
    Loading more reviews...

    Tampa Electric Company Information

    Company Name:
    Tampa Electric
    Website:
    www.tampaelectric.com
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

    Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    THANK YOU

    Keep an eye on your inbox, the latest consumer news is on its way!