New Jersey

 2.4/5 (601 reviews)

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Overall Rating2.4 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 16, 2023

There is a low hanging PSE&G electrical wire hanging in my driveway attached to my garage. Numerous phone calls and emails and sent pictures were made. Claims of techs not seeing anything. Claims that it’s a phone wire. Technician coming to house and posting a sign on pole that there will be no parking 50 feet from sign for tree trimming, even though there are no trees on block. You can’t make this up. The incompetence is difficult to swallow. When eventually the wire completely comes down and hopefully not while I’m in my car with family, and there is a actual emergency to contact police, fire department, paramedic will they possibly reach out and ask, what’s the problem.

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Verified Reviewer
Original review: March 9, 2023

The only thing wrong with my 4yo gas range is the burner sparks don't work. First serviceman said to throw the stove out. Second said it was leaking carbon monoxide. It was not. Third serviceman ordered parts (or so he said). Called two weeks later, they had not ordered parts because they said they were not available. Looked online and found said parts. All through the process, they have lied. DO NOT USE this service.

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    Verified Reviewer
    Original review: March 5, 2023

    I have been paying for the PSE&G Worry-free plan for the last 4 years. When the time came to use their services, their customer service people showed attitudes. They don't want to serve customers and for repair they want us to pay money. Then what's the purpose of paying them monthly charges? It's better to go with Choice or HomeShield.

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    Verified Reviewer
    Original review: Feb. 10, 2023

    We start with the worry free contract that is almost useless in emergency situation, from the time you call until they send a technician to the time that they order the parts, it is not an emergency anymore. When I waited so long with no heat, I hired a private contractor, who finished the whole thing on the same day. Then we move to their core service, I had a tenant who just had a newborn, that accidentally her gas & electric was disconnected and when I tried calling PSE&G to get the service back, I had to make at least 30 phone calls, some of the response to the calls that they couldn't find the account,

    Some assure you that the technician would be there, and in many other occasions, you get a message that the technician was already on his way, but after a few seconds, you get another message that the technician had an emergency and couldn’t make it. And you have to keep calling over and over and you go nowhere, but finally an hour ago, a technician made it to the house.

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    Verified Reviewer
    Original review: Jan. 13, 2023

    PSEG came last summer to install the new smart meter forcefully. Ever since then, the price is doubling up every month. The new meter runs a lot quicker than an old one. No one is home during the day and the heat is on 68 same every year at night. This year's winter was warm so we barely turned the heat on but the price went more than double. Do NOT install the new smart meter!

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    Verified Reviewer
    Original review: Oct. 11, 2022

    I received a very high electric bill for $568.38. I called PSEG and I didn't get anywhere with them. This bill is for October 2022. This just doesn't add up. I live on the first floor and the landlord lives upstairs. I strongly disagree with this amount.

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    Verified Reviewer
    Original review: Aug. 31, 2022

    Technician diagnosed the problem as a bad motor for the compressor fan. Claimed he could not retrieve the model number on the motor. He did not remove the motor, removed wires and left us with no air conditioning on a 90 degree day. How about removing the fan and bring the fan to a parts store of PSE&G? Unacceptable service, not willing to go extra step to help. Now I am shopping for a new HVAC System with no Air conditioning in the middle of a heat wave. PSE&G made a bad situation worst.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: July 27, 2022

    Please be advised that finally one of PSE&G's more knowledgeable technicians were out 7/8/2022 to service my Central AC system. I have been experiencing the same problem/issue for the past 5+years/seasons - i.e. leakage of air handler coil - which was FINALLY determined and confirmed 7/8/22 with Lou (the technician). Lou (within 5 minutes of his arrival) was able troubleshoot and isolate where the issue/problem is and addressed it by asking to view the air handler unit in the attic so that he can assess and confirm that the root of the problem was in fact in the attic in the air handler coil.

    Why did it take 5+ years, multiple technicians, thousands of dollars later, etc. for the problem/leak to be found? Lou was able to pinpoint and confirm the problem just by asking a few questions and requesting access to my attic to see the air handler unit (coil). NO technicians in the past have EVER asked to see the air handler or bothered to make the additional effort to see how and why the issue was still present. All they ever did was replace the refrigerant, include some dye and charge me for the cost EACH AND EVERY TIME rather than fixing the problem.

    When the technician would follow-up, they never found a leak or even bothered to go further than looking at the compressor unit outside. How many other customers (WOMEN and single mothers, more specifically) are being taken advantage of because they are who they are? It was also brought to my attention that an Central Air Conditioning unit would most likely never require recharging of refrigerant unless there is a LEAK. Why did it take so long and so much money to come to this eventual conclusion?

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    Verified Reviewer
    Original review: April 22, 2022

    I was impressed with the professional responses the PSE&G gave me regarding various utility rates for residential development and multifamily affordable residential development; in addition I wanted to know utility rates for commercial warehouse projects.

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    Verified Reviewer
    Original review: Feb. 3, 2022

    I have 8 repair contracts for about 20 years. They have not had a successful repair yet. They broke my top range, could not get a part for my wall oven... so I researched and got the part but they would not put it in because they were afraid of harming my cabinet. My elite refrigerator needs service for two weeks. It took over a week to get the part (despite being very available locally). When they finally came to install the part it still did not work because they needed another part. Now they said I have to pull the elite refrigerator out so they can replace the next part. They can’t pull the refrigerator out??? All of a sudden I am asked to be the repairman. I spent lots of time trying to get the supervisor but he does not respond. When parts are ordered on an emergency basis it still takes an inordinate amount of time. This is simply unacceptable. I want a call from the head or worry-free service.

    6 people found this review helpful
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