PSE&G Reviews

Shut off a 73 old electric who lives on top of a pizzeria- temperature reach over 120 - inhumane - you shouldn’t been hit with attempted murder charges - you don’t shut off in June July August - especially on top of pizzeria who been complaining about the bill for 30 years - terrible ethics.

PSE&G's Worry-Free plan is a joke. We just moved into our new condo, and our central AC unit started blowing hot air, so we turned it off, thinking it was nothing. The next day, it was 85 degrees inside our home, and we couldn't schedule anyone to come in because there were no appointments until Monday, and it was the 4th of July weekend. On Saturday (July 4th), it was 96 degrees inside my apartment, and then on Sunday, it was 93 degrees inside my apartment. We tried calling for an emergency appointment, especially since we have a disabled child at home, but no one answered the phones, including the PSE&G emergency line. I had to purchase portable fans to try to alleviate the heat, but that was to no avail.

It takes at least long 45-50 minutes wait time to connect with real human. If you're trying to find your online account, it never shows up. Most pathetic utility company in NJ. I am trying to make payment but I can't verify my account even with correct account number zip code and I know the correct details. I have never had such trouble in Houston.

This is for PSE&G - I’m new here to NJ and wasn’t sure what I needed after I signed my lease. I was able to call and get all of my options, from renter's insurance to internet. I made two calls; George gave me lots of info, but after 40mins of a call, I let him know I’d call back as I had to get my things moved into my place and was on a time limit. I called back, and Jesse helped me situate my internet after going the extra mile and calling to make sure previous tenants' info was taken off. I called on Thursday, and they won’t be here til Monday to set up. But my power is on within 24 hours (needed in summer with humidity on 100%). Thanks, guys!

transferred to automated payments, but damn, can't do it online, you say, no idea why. But the system disconnected me cause I'm calling from Google Voice from abroad, whee! So I had to start over, waited 45 again, transferred to energy efficiency again. Someone named Nick says someone else in automated payments is the only human on earth who can re-set up the automated payments I used to have anyway, which you discontinued because you can't conceive that someone would cancel their PSEG account but want to keep paying their HVAC bill monthly while they have renters in their place, no, you assumed it means someone's trying to get away without paying so you charged me the whole HVAC bill of $11,000 all at once but you won't let me re-set up automated payments online.

PSE&G service truck #19981 on June 8th 2026. I politely asked the PSE&G service person why he was on my property. He didn't even stop walking to answer me, I guess he was having a bad day and was in a hurry to put up his flags, across the street on my neighbor's property. He barked something about the water company. When I said the water company was just out here. He rudely accused me of jumping out of my truck and being rude to him. Not true, I politely asked him a question! I think I have the right to politely ask why PSE&G is stomping across my property.

Great service technicians! Over the years, I have found every technician who has serviced my ancient air conditioner and furnace has been knowledgeable, persistent and helpful. I also appreciate and recommend their worry-free contracts.

I overpaid my bill in error by 316 dollars. This is 3.5 months of future electric bills. They issued credit but will not send money back. They said I needed to send a statement showing proof I paid them online. This is ridiculous because they show the credit in their payments received. Why is this necessary? They just want to hold my money for as long as possible. I emailed statement today. I will come back to this website to tell you how it takes for them to pay me back

I mailed my payment on March 27, 2026. I don't know why it wasn't received. I mailed it. I mailed it. I deducted the amount from my checking account. I can't afford to pay it twice. I asked for a text, email and got nothing. Try to call, wait time over an hour. Tech support, bad.

Whoever took my call should be fired!! My number is **. Search the call. Woman should be fired!!! She hung up on me because she couldn't resolve my issue. She kept insisting to tell me what she is seeing rather to listen to what I am saying than trying to understand where I am coming from. She even herself was telling me she does not know why PSE&G did it that way. I just paid to reconnect my service. A week ago got put on a payment arrangement to divide my payments 24 months. Showed 0 balance. Now I have a bill of $433.85. I told her how is that possible?? SHe telling me I have a balance from previous bill. How?? If I did why she couldn't find the answer to why didn't they apply that when I called a week ago? Very unprofessional!!

PSE&G is the only electric company that we can use. My bill is inconsistent and I was billed 2 different bills in March. I had to pay $575 which is ridiculously high especially when only 2 people are living in my house. PSEG are ripoffs and don’t care to do so. In one week, my powered outage went out. No wind or snow. You have to wait long period of time just to speak with customer service and when asked for call back, no one calls you back. PSE&G is the worst electric company out there. I don’t recommend PSE&G to anyone in New Jersey. They enjoy ripping off their customers.

Writing this while being on the hold for 58 minutes. Website has issues with login and from five request to reset login, only one non working link came through. Non existent customer service. Unfortunately there is no choice for consumers .....

I rarely take the time to write a review about a multi-million-dollar company, but my recent experience has been beyond frustrating. I received a bill in the mail for $13,135.20, which is clearly incorrect for a home with only two people living in it. For the past two days, I have spent more than six hours on hold trying to resolve this issue.

Horrific and crew thermostat situation. Had to pay upfront a 54 bucks past due in order to get a technician over. Mind you this is today where we have had this horrible blast of polar vortex. Beyond evil and inhumane. Shame on you PSE&G. I have no other choice but to put up with but I'll splatter my review everywhere I can. Disgusting.

Extremely poor customer service. I'm ACTIVELY still on hold over 33 minutes, I emailed them while on hold because I was supposed to be transferred to emergency dept with gas concerns of gas boiler and they not only do not have my information and address but have not gotten back to phone for the proper assistance. Rep NEVER took my information and said I'll be called back if wait is too long or cannot get thru or phone call falls; nothing.

Bill goes from $300 to $500 to $1000 with out any changes. It sucks that this is the only company we can use because this is a scam. I am going to get the news involved to see if they can investigate this scam.

We have recently move to an area serviced by PSE&G. We have two houses and have moved many time over the years but this is definitely the worse public service company we have every worked with. They, routinely, keep you waiting on the phone for hours. They ask you if you want a call back in the beginning but never offer that option again. They charge a deposit from new customers but agree to return that if we agree to auto-pay but they have a cumbersome system to get the deposit back that even their own people don't seem to understand. I have probably spent over 5 hours on the phone on different calls with people who all told me something different. I still haven't seen my deposit.

Deplorable customer service. PSE&G operates as a monopoly, unfazed by the outrageous cost they impose on their customers. In the past, I used their "Equal" Payment option, only to be hit at the end of the year with spiked bills (in the thousands of dollars). I am a single person, tiny household, with no AC, with very conservative energy consumption, so bills are expected to vary dramatically through the year. I have consistently paid around $60 in summer months, with average $150 in the winter. I am floored by my last bill- an unprecedented $400.

Great service serving energy. 😀 I would highly recommend. No long wait for the right decision to be made and offers what’s best for you and more. Very friendly. Listening skills are A1. Thank you for help and service.

I reported last night about a street light out and was pleasantly surprised to see the technician replacing the street light earlier this morning. Kudos for the quick response! Easy to report issues on their site.

I purchased my Water Heater through PSE&G replacement department on 7/15/25. It came dented and I was not given the option or respect to refuse the delivery. I didn’t notice it until 10/12/25. It made me feel unsafe that potential gas or carbon monoxide will escape and they refuse to replace it. They said they can simply push it back in. I’m paying $2400 for a damaged product. Do not use PSE&G unless you fully inspect what they bring in your house.

From the very first call, the experience was excellent. The scheduler (I regret I didn’t catch her name) was kind and helpful, and quickly arranged an inspection and estimate. Geoff, the estimator, arrived right on time, evaluated my old boiler, explained the next steps clearly, and provided an estimate. After completing the credit check, I called back and Steve set the installation appointment for a couple days later.

The PSEG guys came today to change my gas meter. First, they came up on the porch banging on the door like they were crazy, laughing and talking loudly. After they finished in the basement, they came up into the Kitchen without knocking. I looked and they were standing in there. They made sure the stove came on, something about bleed the line. However, what I am upset about is that they left me without hot water. They did not check to see if the water tank pilot light was on. I am a senior citizen living alone what if I had to call the plumber to fix the problem. What is wrong with this generation they are so careless, and it is going to cost them dearly.

A condescending, shady PSE&G service technician came to my home on 9/18/25 after I called the company to check out a possible gas leak in my basement after I noticed a strange odor the night before. After doing a cursory sweep of the area for a gas leak, he decided to pull the front panel of my furnace, and then asked me to go upstairs to turn on the heat on my thermostat. When I went back downstairs to my basement, the service technician told me to notice the rattling noises that were coming from the inducer motor fan in the furnace.

PSE&G has charged me twice for their worry-free contract. They claim that they are charging me twice because it is my renewal month when this has never occurred before. I've spoken to 5 individuals and no one can explain the overcharge and my issue still has not been resolved. I've spent well over 2 hours on the phone trying to get this resolved. I was even told my a supervisors that they would look into it and call me back. That was over 2 days ago.

If PSEG weren't a monopoly they wouldn't possibly have my business. I've been a customer from the same address for 60 years when LIPA changed over to PSEG. Other than having some financial problems in the 90s I have not had any issues paying my bills for 30 years. However this year I opted to enroll in their online autopayment plan. Big mistake. Because of a mixup my bank account was a few dollars short of the full bill amount. Apparently this has happened twice and even though I have credit cards entered into the online website (how I was paying before autopay) they blocked me from paying online or over the phone for 12 months.

Please please please come fix this light post in Trenton NJ. Please. The buzzing sound is unbearable. It impacts sleep, literally cause ears to ring and vibration felt throughout body. This Is NOT normal. It’s been a month since buzzing has gotten out of control from a faint humming sound. Report has been made 2x. Not sure why there isn’t regular maintenance to avoid this but this has gotten unbearable from 7:30pm-7:30am. Please 🙏🏾. This is not healthy and is a hazard.

I have a worker there Anthony ** calling from a PSEG work phone harassing me. Calling is vulgar names. Called 3 times in a, row. In NJ this is extremely illegal to do. PSEG confirmed it was their number. Then asked again to be reassured they didn't want to admit it again. Charges will be filed against PSEG. NJ holds them responsible for their employees' actions during work and using company's equipment while making harassing threatening phone calls.

What is this some kind of joke. My PSE&G bill tripled since last month. That is just way too much. They better get together and do something about it. We can’t afford these types of increases. That is disgusting. Shame on them. Totally unacceptable!!! Do something about it!!!

Someone hit a transformer and knocked out my cameras and they will not pay to replace my camera. They told me to go to my homeowner insurance policy. I do not recommend this company to anyone. Stay away from them. If you can do not move to Long Island. Stay away.

PSE&G came to my house to service a problem. They cut the power and stated somebody would come back out to cut it on. Waited 8 hours, when I called back, I was told nobody at PSE&G can fix the problem. They never contacted us to tell us this, they kept stringing us along for 8 hours, telling us somebody would come temporarily fix the problem. The supervisor was absolutely no help. After keeping me on hold for over 30 minutes, she dismissed the information I gave her and I was told she had no way of finding out who the electricians were that came to my house. She told me PSE&G could not come out and fix the problem after I was told multiple times by multiple PSE&G employees and multiple repairmen that they would be out the same day. I live with a senior citizen in my household. This is unacceptable.

I've had the worries free plan for 6 year now. I loved having it until recently as my appliances began to break down. I realized that made a bad investment. The customer service is lousy. They do not come in a timely fashion and they don't service anything.

We lost power at 320 Summit Road in Elizabeth NJ. Called for help and 2 engineers came and did nothing. Told me it was my breakers. Called an electrician and he told me it was not my home. I called again for help. Chris, and Mike came out to investigate and they called Hal who solved the issue as our meter was burnt out. Joseph came and put a new meter and those guys fixed my problem. Not happy with the engineers but super happy and thankful to those 4 men. Thanks to Chris, Mike, Hal and Joseph. Sincerely, Edward **

Power always goes out when it’s needed most like during heat waves. I understand this is can be normal but they take hours to get in back online and when they do it generally goes bask offline for a couple even more hours!! Absolutely ridiculous. Literally making me consider getting solar panels because how bad they are!! Would give 0 stars if I could. If you have the choice to pick a different power company, I would because this company is the literally worst.

I had the power in about half my house go out last night around 8:30pm. None of my breakers were tripped, there were no light bulbs out or flickering, didn't smell anything burning/burnt. Tried a couple local electricians, all closed. Tried PSE&G, also closed. My wife found an emergency # and called PSE&G. Within 1 hour, a great guy in a bucket truck pulled up, diagnosed that one of the connectors from our house to the street pole were bad, and fixed not just the damaged one, but all 3, just to be on the safe side. Power was restored, and my son got a great tour of the truck! I've never been a big fan of PSE&G, but I gotta call it like I see it! They were great last night!

Wait times for non emergencies situations like meter inspections to get gas turned on are unacceptably long. There is no communication efforts made when agents are running behind. My appointment window was four hours, and I was still on the queue at midnight. No explanations about the delays. And when agents do arrive they sit in their vans for 45 minutes more after it takes them 5 minutes check the meter.

I live in EDISON few months back. I was forced to have my gas meter changed from PSE&%G. They were running a plastic line inside the original steel line working along with Ferry Construction, which were digging the pits to put the pipes in. The PSEG crew that was working in my house was so Disrespectful. I had to stay out of the basement which was a mistake. Not only did they ruin my driveway which they promised they never did. I have tools missing that I had in my basement on the shelves. Tools I’ve had for years. Pipe cutters pipe wrenches, sanders electric inverters. These people are horrible.

My house was sold over 2 years ago. I closed all of my accounts including the Worry Free accounts. I received a letter from PSE&G stating that the accounts were closed. Recently I started receiving notifications that there were charges on my account. I reached out via email and phone and after a long period of back and forth they said that "No one called us" and they would close the account today but I would have to pay the amount due. This was very upsetting and disappointing as I did my due diligence to ensure that all of the accounts were closed. Their internal error is simply not my problem.

Downloaded the PSEG app. For some reason, it wasn't showing my scheduled payment, which caused me to make 3 payments for the same bill. I then requested to get 2 of the payments back. And they charged me for this!!! I spoke with representatives and they just say it's the computer. So at this point I can no longer make payments through the app or set up auto pay even though I paid on time for 25 years. These representatives are completely pathetic or lazy. Either way, the company is a complete bunch of morons.

I’ve had nothing but frustration dealing with PSE&G. Living in a two-bedroom apartment, my energy bill is a ridiculous $348 per month, which is way too high for a space this size. No matter how much I try to reduce energy use, the bill never seems to reflect it. To make matters worse, customer service is awful. Long wait times, unhelpful representatives, and no real solutions to billing concerns. It feels like they don’t care about their customers at all—just taking money without accountability. For the prices they charge, you’d think service would be better organized and more efficient, but it’s the complete opposite. If I had another option, I’d switch in a heartbeat. PSE&G is a mess—overpriced and impossible to deal with.