PSE&G Reviews

I overpaid my bill in error by 316 dollars. This is 3.5 months of future electric bills. They issued credit but will not send money back. They said I needed to send a statement showing proof I paid them online. This is ridiculous because they show the credit in their payments received. Why is this necessary? They just want to hold my money for as long as possible. I emailed statement today. I will come back to this website to tell you how it takes for them to pay me back

I mailed my payment on March 27, 2026. I don't know why it wasn't received. I mailed it. I mailed it. I deducted the amount from my checking account. I can't afford to pay it twice. I asked for a text, email and got nothing. Try to call, wait time over an hour. Tech support, bad.

Whoever took my call should be fired!! My number is **. Search the call. Woman should be fired!!! She hung up on me because she couldn't resolve my issue. She kept insisting to tell me what she is seeing rather to listen to what I am saying than trying to understand where I am coming from. She even herself was telling me she does not know why PSE&G did it that way. I just paid to reconnect my service. A week ago got put on a payment arrangement to divide my payments 24 months. Showed 0 balance. Now I have a bill of $433.85. I told her how is that possible?? SHe telling me I have a balance from previous bill. How?? If I did why she couldn't find the answer to why didn't they apply that when I called a week ago? Very unprofessional!!

PSE&G is the only electric company that we can use. My bill is inconsistent and I was billed 2 different bills in March. I had to pay $575 which is ridiculously high especially when only 2 people are living in my house. PSEG are ripoffs and don’t care to do so. In one week, my powered outage went out. No wind or snow. You have to wait long period of time just to speak with customer service and when asked for call back, no one calls you back. PSE&G is the worst electric company out there. I don’t recommend PSE&G to anyone in New Jersey. They enjoy ripping off their customers.

Writing this while being on the hold for 58 minutes. Website has issues with login and from five request to reset login, only one non working link came through. Non existent customer service. Unfortunately there is no choice for consumers .....

I rarely take the time to write a review about a multi-million-dollar company, but my recent experience has been beyond frustrating. I received a bill in the mail for $13,135.20, which is clearly incorrect for a home with only two people living in it. For the past two days, I have spent more than six hours on hold trying to resolve this issue.

Horrific and crew thermostat situation. Had to pay upfront a 54 bucks past due in order to get a technician over. Mind you this is today where we have had this horrible blast of polar vortex. Beyond evil and inhumane. Shame on you PSE&G. I have no other choice but to put up with but I'll splatter my review everywhere I can. Disgusting.

Extremely poor customer service. I'm ACTIVELY still on hold over 33 minutes, I emailed them while on hold because I was supposed to be transferred to emergency dept with gas concerns of gas boiler and they not only do not have my information and address but have not gotten back to phone for the proper assistance. Rep NEVER took my information and said I'll be called back if wait is too long or cannot get thru or phone call falls; nothing.

Bill goes from $300 to $500 to $1000 with out any changes. It sucks that this is the only company we can use because this is a scam. I am going to get the news involved to see if they can investigate this scam.

We have recently move to an area serviced by PSE&G. We have two houses and have moved many time over the years but this is definitely the worse public service company we have every worked with. They, routinely, keep you waiting on the phone for hours. They ask you if you want a call back in the beginning but never offer that option again. They charge a deposit from new customers but agree to return that if we agree to auto-pay but they have a cumbersome system to get the deposit back that even their own people don't seem to understand. I have probably spent over 5 hours on the phone on different calls with people who all told me something different. I still haven't seen my deposit.