New JerseyConsumerAffairs Unaccredited Brand
On 3/16/18 while we were out of town a large truck ripped down cable wires thereby pulling our electric wires.The Police called PSE&G... They responded the next day, making temporary repairs and restoring our elect. service. This was amazing in light of all the weather-related problems they have, and we are grateful. We realize we will have to make permanent repairs in the short term. We're appreciative of PSE&G and their great staff.
Good morning Thomas,
Thank you so much for your positive feedback. This type of recognition is truly appreciated.
We will pass this information on to the men and women who made this possible.
Have a wonderful weekend.
Long story short - we came over two months ago. Our last bill is $570. The PSEG customer support said it's because our heating system (one AC set to 80F) and he did all diagnostics over the phone (probably even the meter diagnostics... amazing?). The question is - with 3 AC running at 80F we suppose to have $1500 bill or with 3 AC at 70F - $1000? Well, I don't want to try it. This is my experience. Based on my experience I rate PSEG to 1 star. If I have an option to set -5 starts I will do it.
I have been paying worry free on my water heater for many years. When it started shutting off because my power vent was malfunctioning and shutting off the gas and pilot light I called PSE&G. I found out that not only are they not that experienced with power vent heaters they also don't know what's covered and as I found out after 2 weeks waiting for parts and no hot water, practically nothing is covered. It does not pay to cover your water heater under the contract. I had to replace the whole water heater myself, did it cheaper than PSE&G.
The service people have always been very good. The only place where I have found a bit or lack of top notch are the customer service people on the phone.
Although PSE&G is reliable for service, the company often times will over bill customers. I've been in my apartment over 2 years. Approximately 6 weeks ago, I overpaid my bill by over $100, so that I would not receive a bill for a couple months. Two weeks later, the previous tenant that lived in my apartment received a bill for almost $80, for the same apartment. I know that I have been over billed by PSE&G, numerous times.
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PSE&G has been my utility company for over 50 years. I have no real complaints about the service provided me. They have always been there when needed, once because I smelled gas. They were there right away and the problem was solved.
Good morning Carolyn,
Thank you for the positive feedback, it is greatly appreciated.
Have a safe day...
PSE&G has a tendency to disconnect your services whether you have disabilities or not, they also have bad customer service. An equal payment plan may still be available, however, you'll need to pay them any difference at the end of the year or they may send you a refund if you have overpaid.
Not too impressed with PSE&G. My emails don't get answered, I gave them my PO box # 5 times it was still sent to the wrong box and then when and if I get it, it's now late and a 1.5% interest added. Everyone in my town gets their bill every other month but for some reason I get mine every 30 days and they can't tell me why. My power has been out on several occasions for their so called scheduled outages. I have had food gone bad over this and we all know nothing comes cheap these days. Looks like this company could use a makeover or maybe a makeunder so the people who pay their salaries can afford to live.
PSE&G has rated high in reliability, good customer service. They did erect large, treated (with chemicals) poles in specific areas of the town without consideration of the town outcry about it. Not upset with rates at the moment but think they are well paid now and would react to any increase in rates.
There is a constant issue with billing and damage to personal property without proper follow up. You should pay those whose property you damage as diligently as you expect them to pay you. PSE&G "We don't care. We don't have to." seems to be the mission of this power company.
Great service and helpful. I love PSE&G because I have machines that are life threatening and they got to keep my service on which is a good thing for me. So hooray to them.
Good morning Denise,
Thank you very much for your positive feedback, it is truly appreciated.
Have a safe day.
Never issues, if there are they take care of it right away. But I don't like the fact that the bill continually goes up for no other than corporate greed.
They have been billing me for a NYSERDA loan paid in full since August. With every phone call someone else promise to figure it out. They don't talk to each other.
Has anyone EVER had a positive experience with PSE&G's WorryFree protection contract? Perhaps I should be blaming myself for blindly paying into it monthly only to call them today for the first time in 16 years and find that my issue isn't covered. Tech said for hot water heater coverage they only repair where the pipes enter the unit. How did I get this info wrong? If the unit itself fails or needs repair you are on your own. Did they change the coverage rules, as I do not believe this was the case when I originally signed up - because I wouldn't have signed up. Contract has now been CANCELLED.
We had power outage and I called PSE&G and the lady on the phone told me that we are aware of outage. When I told her the outside temperature is 25-30 degrees and we have a baby at home and I’d like to know when technicians will be there, rudely she told me she won’t give me an ETA and hung up the phone on me. We just moved to NJ area from Texas and PSE&G is one of our worst experience in NJ. Poor customer service and expensive price. Our rates with PSEG is 7 times more than our rates with utility company in Texas. Unfortunately, we rent this place and PSE&G is our only option. Stay away from this company.
This is a complaint. Called to settle an account for the business I work for, not own, only to be met with sarcasm and annoyance from the customer rep. Being that I work in customer service and this was for a business, the reaction I had was appalled. This individual who only called herself Kaitlin sounded as if she did not want to be bothered. PSE&G only has a one-star rating on ConsumerAffairs, leads me to believe that their customer service representatives are not trained well in ethics, or patience. I asked to speak to a supervisor and was told that she cannot let me and would ask for me. I called to set up a payment plan and was told no even though the automated prompt did. I only waited for a rep because the automated prompt got the amount wrong.
If this company is not willing to work with their customers, as I can see from other reviews, then I suppose they will continue to not care about their customers. It's sad to watch a company have no respect for their customers, business or otherwise. My conclusion is that while we sit here to try to gain the respect of a company who would rather not give it to their customers, the big "men" of this company can line their pockets with the money of these customers and not blink an eye. Very disappointing.
PSE&G Electric Co. New Jersey - The price is way too high. It feels like extortion. The thick 6000 dollars is a reasonable amount to pay for an electric bill. They are not willing to work with customers. They do not investigate when they are wrong. And they are quick to shut off without negotiating a reasonable payment plan. They literally told me I should go out and beg a church or someone for the money while leaving me and my children and elderly mother with no gas or electric.
I called the 1800 number to their emergency department stating to them that the oven at my residence is not working and stove sparks when you try to turn it on. I told the customer rep that I told the super about this and he stated that it had been RIGGED. I don't really know what he means by that, but if it dangerous I figured it should be dealt with immediately. I called PSE&G after 2 days of this not being fixed, and they stated that they would have to charge ME for them fixing this issue. I made it clear three times that I'm not the owner but a renter there, and this rep kept saying they were going to have to charge me for this. IDIOTIC! This might be a serious problem and this fool is clearly playing games on the phone. I just hung up in anger. If something happens at this place hopefully this email will come up. I not sure if this is a serious problem, but I think PE&G is just begging for a lawsuit if it is.
Our air conditioner was not working and we set up an appointment for Saturday afternoon. I waited at home from 12 noon to 4 pm and they did not show up, I called the customer service line and they informed me that it was canceled at 2.30 pm because nobody opened the door. I am sure that the person who said that was lying as I have been looking at my driveway and road all the time from my window. I am writing this to make people aware that these people may not at all show up and say that nobody was home.
10/10/2017 Tree down on my house after a storm yesterday. Called PSE&G at 8 AM this morning. Tree took down power lines and power pole on top of the house. No one showed up by 4 PM. Called again. They said they would "try" to get here today. How in the world would they possibly handle a statewide emergency, if they can't handle 1 or two in a timely manner? I hope they get here before the downed lines start the house on fire!
Jennifer of Sound Beach, NY on July 29, 2017 noted that "my meter was popping and sparking". This is what smart meters do: they are fire hazards and I do not want one, especially on a gas meter which could cause an explosion. Smart meters send pulsed radiation signals through your home to spy on you and to collect data "every couple of minutes" about your energy usage. They can burn out your appliances and they allow PSEG to shut down your power remotely and arbitrarily. PSEG (Public Service Enterprise Group) which "serves" New Jersey and Long Island, New York is trying to force this dangerous, pulsed radiation Smart Meter on me.
PSEG will not allow me to opt out nor will it support me finding me another energy supplier. In their most recent letter, PSEG has tried to force a Smart Meter on me by lying about it. The meter they want to replace my old one with IS A SMART METER! PSEG is doing this so that they can potentially charge customers 5 to 10 times what they are paying now (this is based on experiences of utility customers in California, Illinois, Michigan, and Texas after smart meter installation).
PSE&G Equal Payment Plan - I signed up a year ago for the EPP with PSE&G to know exactly how much I paid /mo since we were on a tight budget. It was roughly $155/mo and I was told that it would go under review in six months to see if the amount will change (either up or down). Well the six month mark came and saw a spike ($20/mo increase) on our bill without prior notice. I contacted them right away and they told me that it was standard procedure to increase the amount without any notice to customer because we were on the payment plan. Also they added that the increase was due to "courtesy" to us because we may owe more at the end of the plan and this was to ensure that we didn't. So I continued the payments.
Six months from then (1 yr from signing EPP) I received notice that my plan year had expired and due to the amount that was used during the plan year and the payments I made, my EPP will now be $185/mo. for the new EPP year. So I guess that "courtesy" increase that was made (without prior notice or knowledge) did nothing to curb the increase that PSE&G would inevitable give me.
I contacted them right away and was on hold for 1/2 hour. When a representative finally answered, I was told to call back because customer service was closed. I told the lady that I was on hold for 1/2 hour and I called prior to the 8pm. She accepted my call but I should've just called back the next day. Poor customer service. She took my information and basically sounded like she couldn't be bothered huffing and puffing away. I requested that my EPP be cancelled and she basically said "fine, it's cancelled" and hung up. Let's see if it was truly cancelled. Overall I wouldn't recommend the EPP with PSE&G to anyone.
I moved to PA and thankfully didn't have to deal with PSE&G for 10 years. Moving back I'm still disgusted that I have no choice in companies and forces to suffer with them again. Their customer service is horrible, each time I call the agent is ruder than the previous one. It's very annoying. Considering I don't call very often says a lot. This company has no compassion for anyone's issues, and mine includes a divorce. There is just no empathy. I encourage my friends that live in alternate NJ counties with an alternate power supplier to go with them and stay away from this one.
Our air conditioner broke down. PSE&G promised to send someone to fix it since Wednesday, then kept on postponing. Finally said they are sending someone on Saturday, then we have to ask our staff to make a trip to come on Sat. But still no show. How should we do with the one utility company in town. Switch back to fireplace?
PSE&G needs to figure out how to restore power to their customers without taking three hours or more. They were quick to shut off power due to an overdue payment. We made the payment at 2:30 p.m At 5:00 my husband called and they said they were en route to turn it on. My husband called again at 9:00 p.m. They claimed they knocked on our door at 5:38 which I believe is not true because I was at home the entire time WITHOUT power. There wasn't any noise in the house so I was able to hear everything and no one knocked on our door. It is now 9:31 and still no power. It is truly frustrating. Our food in the refrigerator is spoiled and they couldn't care less. They should change legislation to allow multiple energy providers in this state.
After I moved to TX, I updated my account address with PSEGLI so they can sent me last statement. While I visit my online account, I find I was actually overpaid my last bill, so I requested the refund online since April 2017. Whoever handle the issue, email me that the overpayment will be refund. I have sent them new address again, just in case their knows it before sent out the check, the issue has been going on until August. Then I received USPS notification that PSEGLI sent a check to my old address. I sent PSEGLI email about the issue, they never reply me again. So I end up never take that check. So the issue seems to me are intentional try to refuse refund of customer's overpayment.
Called PSEG to tell them my meter was popping and sparking. 9 pm. Said they would send someone out with a 4 hour window. I sat up until 2 am. No show. Stayed awake all night in fear. Called again at 8 am. Said my meter was melting. They said someone will be there 4 hour window. Had to go to work in am. My husband took off work to wait. I arrived home at noon (left work early) so my husband could go to work. 2 pm no show. Called again. Begged for help. Explained situation to a very understanding woman who said that the computer said non emergency will arrive before Aug. 5. Very sympathetically put in as emergency. Finally showed 6 pm. Said house was 2 seconds from burning down. REALLY??? Temporary power now until upgrade lol.
This review is on behalf of approximately 500 residents of a building in Newark serviced by PSE&G. It is a piece of ** company, I promise. Unfortunately, I will continue to use it because I need electricity and there are no other providers, but if you have any choice in the matter, do not pick PSE&G. Their meters do not work accurately, which means that yes you could theoretically pay less than what your bill should be, but most likely you will end up paying more than what you should be paying. And that amount will be a random number with no representation of how much electricity you actually used.
Secondly, I called customer service to ask for the address at which my bank should send the payment. Customer service (who by the way ALL have a horrible attitude; I know because I've talked to at least 5-10 of them by now) told me the address and zip code. My bank wanted the 4 digit extension after the zip code so I asked about that. The lady told me I don't need it and that she didn't know it. When I asked if I could speak to someone else, she hung up on me. The only surprising part of this experience was that they hadn't hung up sooner. Well, I did my part in contributing to society by spending time making this account and writing this account to warn all of you. Good luck!
I purchased a "Worry Free" contract for the appliances in my house. Last year my AC unit (covered with the contract) was not cooling properly. PSE&G sent a technician out to repair it. I was told that the unit was bad and I needed to replace it, and unfortunately the contract doesn't cover that. The unit and the entire HVAC system was less than 10 years old. I immediately cancelled the contract. I couldn't afford to replace the unit and it was the end of the summer, so I waited until Spring. I called an HVAC service to replace the unit. They came out and said I definitely didn't need a new unit. It needed repairs that amounted to $2,100. So now I'm out hundreds of dollars in fees for this "Worry Free" contract and now $2100 for repairs that should have been covered. Sounds like a complete scam to me.
Hold time is excessive. PSE&G made an appointment to connect the gas meter. The time given was 8am to 4pm. I had to wait for them to arrive. No one came. Waited all day. No call, no email, and office is closed. This company needs to be held accountable for the lack of morality or respectability. But there is no choice in New Jersey.
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