DTE Energy

DTE Energy Reviews

Ann Arbor, MI

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Overall Rating
1.3 out of 5
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DTE Energy Reviews

ConsumerAffairs has collected 292 reviews and 242 ratings.

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Page 1 Reviews 0 - 6
Customer ServiceStaff

Reviewed Oct. 23, 2023

Marguell assisted me in getting set up with my new home billing and rate choices… She was kind, professional, & knowledgeable in all areas… by the end of my call with Marquell I felt confident and stress free about my services… Thank you DTE for connecting me with one of your Super Stars!

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Customer ServiceStaff

Reviewed Aug. 25, 2023

My power was out not just on 8/24 but about a month before that and their response was amazing BOTH TIMES!!! People are quick to speak on the bad, but I WANT THE TEAMS TO KNOW WE ALL APPRECIATE YOUR HARD WORK and EFFORT THAT PUT FORTH EVERYDAY!!! Von E.

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    Customer ServiceStaff

    Reviewed March 5, 2023

    I spoke to a Michelle 5 mins ago and even though I called on a Nonbusiness day. She was very polite and patient. And answered my questions to the best of her ability. I recommend a raise for her. Way to go Michelle!

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    Reviewed Dec. 25, 2022

    Winter storm with high winds 50 mph and ice and snow and only some outages. DTE services like half the state and only had 23k peps without power. I seen them trimming trees all last summer and replacing poles which really paid off for us consumers. Thank you DTE!!!!

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    Customer ServicePrice

    Reviewed Oct. 3, 2023

    DTE shut off the gas in my area to do work on the gas lines near my house. A DTE workman then came to my house to relight burners in my stove. After he left, I discovered that the pilot was out in my glass enclosed gas fireplace. I called DTE to ask someone to relight it, and was told that I should have been aware that the pilot was out when the workman was there, and that I now needed to pay a fireplace company to come out and relight my fireplace. The cost for that, I've been informed, will be over $200. DTE also dug two pits in my yard, and the irrigation system for my yard is now damaged and will not work. I was informed by a very rude DTE operator that I would need to contact the "city" to verify the damage, whatever that means. This was a very expensive irrigation system put in by Todd's, and I can only imagine what the cost will be.

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    Punctuality & Speed

    Reviewed Sept. 15, 2023

    I have always respected this company. However, of late my opinion has drastically changed. This is due to the constant and exorbitant rate hikes!! They tell you that it’s days billed, some energy hog, or it the time of day. Bottom line, Kilowatt hours are fairly consistent month after month. It’s horrifying what this is doing to families and those on fixed incomes. It’s impossible to budget with the huge increases. No it wasn’t a settlement month, or a big jump in usage! We are just being gouged PERIOD. Forcing customers to submit to their dirty powered smart meters is sickening also. No one can afford more fees to keep analog. Harmful EMF’s are emitted into homes and it is making people sick. The levels are so high! It’s beyond dangerous. You are disgusting and it’s time everyone knows it!

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    Reviewed Sept. 6, 2023

    Alr so like why is it that when my power goes out at like 5 pm these goons be taking 15 hours to fix my thing but when my school's power goes out they instantly hop on that ** like I ride Son Heung-min's meat. Like holy why do you suck off my school so much. Let me miss one more day like holy how corny can you be. Watch me violate your entire company real quick. Gerardo Norcia watch out you're on thin ice pal. So overall let me summarize my review. Basically you take too long to fix stuff unless people don’t want it to be fixed. Like why are you fixing my school's power so quickly but when my power goes out it’s like you're a builder's hut in Clash of Clans and you decide to take a week to upgrade an archer tower.

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    Sales & Marketing

    Reviewed Sept. 3, 2023

    I can't handle one more commercial about how much DTE cares about their customers, the amount they spend trying to make themselves not look like crooks with advertising would be much better spent trimming trees, fixing falling utility poles, updating equipment that hasn't been touched since the 80’s, I have given them thousands and thousands of dollars in my lifetime to be let down over and over again, there is no excuse anymore for the lack of competency.

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    Reviewed Aug. 31, 2023

    My power has been interrupted every month so far this year. Up to 4 days to get a tripped transformer (15 minute job) back on line. So this is what the power is like in third world countries. I'll bet that their bosses' power isn't out for 3-5 days at a time.

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    Reviewed Aug. 29, 2023

    Going on six days without power. Inexcusable for any human being. Granted thousands were affected by the storm, but when DTE cannot keep their word on a designated time frame when your power will resume, nor recognize through their own system if your power is back on based on their mapping program proves they are not accountable for their actions. Rate increases from 3 to 7 when they know the average American washes dishes, laundry and vacuuming during that time after work. They do this because they don't have any competition. As soon as they do, the consumer will get the power. It's wrong and they know it, but they don't care!

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    DTE Energy Company Information

    Company Name:
    DTE Energy