DTE Energy

My experience is like most people's experience, horrible! This organization is money hungry, just the people that keep raising their rent prices. I hope all of you are judged by God in the end. It's unfair you all sit on thrones collecting higher and higher fees from people. Now I see why there are a lot of homeless people in the world because afford to pay you scum bags because everything is so unreasonably priced.

For some reason at my location the power will go off and come back on. It made one of my appliances go out. This has happened often and it’s not my electrical wiring in my home. It is DTE. I don’t know what they’re doing. I don’t know what they have been doing but I wish there was somewhere else I could get my business from another electricity company. It’s ridiculous. They never take responsibility for anything. They’re never sorry. They’re always taking forever to get the power back on. You have to keep calling them. They just incompetent to me.

I sat on the phone listening to their stupid hold music for a good 45min being told that a customer service rep would be with me shortly... Never happened because I hung up after 45min of my life was wasted. This is truly and utterly pathetic for a company as large as DTE.

DTE has to be the worst energy supplier. I'm so sick of getting outages when the wind blows. It's been over 48 hours without power. The updates are absolute garbage. The surrounding neighborhoods have power and not us. Unacceptable.

46 hours and still no power. Their phone lines have been in and out. The time I have been able to reach someone, they refuse to give any sort of update. Instead of just ranting, I’d like to know more specifically where to send them a bill for any food that has been going bad and needs to be replaced. I’m over this. I’ll be looking into what it takes to get solar power instead of sticking with these money grabbing lazy people.

Our power has been out now for over 24 hours with no update to speak of and I know there are thousands of people without power still, but do they all have downed wires laying in their yard?? Doubtful. We have downed power lines that were attached to our house that are now laying across my deck and yard, a pole that is leaning at an approximate 40 degree angle causing even more power lines to be damaged in my yard and surrounding neighbors' yards and draping across my roof and garage now. (And yes, I have reported this by calling as well as going on their website 6 different times now.) It seems it would be hard to stay at least 35 feet away from these downed power lines as suggested, considering I seem to be completely surrounded by them. Kudos to DTE for taking people's safety so seriously! I hope for another rate increase soon, seems as though they are so very deserving of it!!

I've been paying for the DTE appliance repair plan for two or more years. When I finally needed a repair, the service tech came out, and without looking at the washer, decided that it was the drain pump (searched the issue on their iphones). They said they cannot repair it because the repair cost is too high for the age of the washer (about 12 years old). So unless your appliances are relatively new, it's a waste of money to have the repair plan.

They claim to give you money if you complete surveys. They will send you an email with a virtual card saying the card will not expire. You will flag the email to come back to it later. There is no later because they somehow withdraw the email. Don’t ask me how, but it happened multiple times. Whatever firm they hired are experts at fraud. I wouldn’t recommend wasting your time on their surveys. You’ll never get to use the virtual “gift” card for which you provided your time.

I live in Detroit, Michigan 48238. My home is considered a townhouse. I'm currently having issues with flickering lights throughout my house. And DTE is like a permanent fixture in my area. There are crews placing meters outdoors. I had meters located in my basement. A crew came to place meters outside. They did a good job. But crews remain in the area.

I have experienced 3 times in 18 months extended power outages. I have animals that will die without heat lamps. This is ridiculous. My daughter lives 2 blocks from me, she didn't report her outage and "crews are being assigned " I reported at 1248 pm and crews supposedly arrived at 245 pm. I'm disgusted, I pay how much every month to be left without power for days, weeks... Something must be done...