Consumer Complaints and Reviews
I have purchased a new house in Detroit. DTE Restore department have a problem communicating with each other. On 04/18/2017, I called to start my service, the rep told me that in order for my gas to be connected I had to pay $300 and that was paid on the same day. She told me that my gas would be connected Monday 04/24. Yet, the team did not showed up to my house after I took the day off to wait on them.
Monday, after I was tired to wait, I called the department and the lady told me that she did not see a request, and that someone will call me to let me know when they are going to start my service. NOBODY CALLED ME BACK. After a few days I received an e-mail stating that the gas would be connected on 05/03, I called customer service to verify if I need to be there and the lady stated that she could not find the appointment and that someone will call me AGAIN. I AM VERY DISSATISFY AND MAD, as I am losing money every day because of the inconsistency and lack of communication within the team. I called 04/18/2017 and yet my gas has not been restore and customer service is unable to tell me if the request is on the system successfully.
I am experiencing unfair & prejudice treatment that will damage my status. I have found the employees will gave you misleading feedback. They do not treat all customer right, paying or not. They use your phone number & any other information they may found out about you, that has nothing to do with them as me being a customer of DTE ENERGY. That would damage your account including removing your long time history. This is what their employees are doing.
Trying to get an update as I have a powerline down in my yard and have since 7 pm last night. I can't even get into the website as it is down, let alone get an estimated repair time/date. Fireman came to home last night and said they were on their way - NOT. I can't believe that a public utility has a website that goes down constantly.
Power went out on a Wednesday. Was not restored until Monday. When it was restored there were three pipes in the house that burst and all the food was spoiled. I called them a week ago to request a letter be faxed over to my worker so that I could get my food replaced, they say "Sure give me the fax number." I gave them all the information and they said they were going to fax the letter. I call back the next day. They said "Yes we're still going to fax it at the end of this business day." I relayed this information to my worker and she calls me today and said she never received a letter. I call back to DTE and they said they do not send faxes out and that was it this information I was told and I said "But they told me that twice when I call. Why would they say that twice?"
So today she said she's going to mail the letter out and that will be too late because there was only a 10 day grace. File to get replacement so who should be replacing my food? I think DTE owes me $150!!! They purposely lied not once but twice and now they say they have to mail it out when it will be too late. Why did they not mail it out last week. Why can't we pick up important paperwork. The power outage destroyed my home and no one cares. Your only concern is money. I hope if you read this someone lies to you and disregard your needs and concerns and see how it feels when it happens to you because it will. What goes around comes around. DTE are liars and care nothing about customers.
Power out again for extended length of time. This happens many many many... Times per year (and for as many years as I can remember), with DTE offering no responses or rebates for the huge inconvenience. Not to mention the household cost involved with losing power. I'm writing this review because last summer on a sunny blue bird sky day, we had a huge surge that made all kinds of noise. All appliances that were running at the time (TV, dishwasher, laundry dryer, aquarium filters, fan... And on and on) we found burned up after power restored. So I went and replaced all these appliances, and had all the bad ones stacked in the garage for 3 months as I awaited DTE to get back with me on the claim I filled out (which states on claim that they will get back to you in 30 days).
So they finally got back with me after I contacted them several more times. And their response was, after reviewing my claim was... Wait for it... Wait for it... It was storm related and therefore they are not responsible. So in conclusion, if this wasn't a monopoly type market, and customers had other options, I think the service and owning up to their own equipment neglect, would be totally different. $300 dollar per month customers are nothing to DTE. But what if their customer base was cut in half. Then the customer might be a little more valuable to them.
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The worst company ever. I'm a single parent of 3. Me and my husband got divorce. DTE don't care. They charge me 400 a month. Too much. I get SSI. I can't even pay for food because these greedy people are too high. I try to talk to them but they won't listen. I'm in a low income plan and still can't pay. Help!!!
Mar 8 high winds but we had power well after the storm. May 9 afternoon cut power to the neighborhood. Guess they thought it wasn't fair we had power when others were out. Either that or the power grid is so poorly designed that in order to restore power to affected areas the dots have to make everyone suffer. A few years back we had a downed LIVE power line. DTE didn't have anyone for TWO DAYS!!!
My service was inappropriately disconnected 2 weeks after DTE received $900 from us. My husband had accidentally paid the wrong amount. No business, not even a credit card, disconnects service in less than 30 days, let alone 2 weeks. And this is WITH A PAYMENT. I received a bill for the remaining $611, and the amount was deducted from my bank account on 2/27/17.
TWO DAYS LATER, still not 30 days from the original bill, my electricity and gas were disconnected. DTE couldn't find the additional payment, so I had to pay it AGAIN to have service reconnected. After $2100 in payments, $600 MORE THAN I OWE, the service is still not back on due to a "meter issue", and they claim no one can come out until tomorrow and they need an all-day window. Because I pay $1600/month utility bills by not having a job and being able to sit around all day waiting for an incompetent company that didn't even notify me that they couldn't turn the electricity back on after all. Which they never should have turned off in the first place. DTE Energy is the worst company on the face of the earth.
This was my first apartment so it was my first time using DTE. Everything seemed fine for the first year until it was time for me to move and I called in the beginning of Jan. to let them know I need everything turned off on Jan 31. They said okay, sent me a email reminding me of the shut off on the 31th. The 31th comes and no dte so I call they tell me someone already came out but couldn't get in and that they would have to come back.
Well I was no longer at that location and they said that the acct. would taken out of my name and put back in the apts. name and that I would receive my final bill sometime in Feb. My bill come up to 197 and change; I paid it though I was done then turns out nope here is another bill for 272 and change. I call and ask why. They tell me they misread first then that they estimated my last bill and this was what my meter really read so my bill was 348 and they have a credit on there that I don't understand where it's coming from. I'm not able to view my past statements online and I don't understand why the billing cycle is for a 103 days. They never sent the confirmation emails I asked for, instead just a emails about updates and changes the company are making like I wouldn't open and read the emails when I spoke with people on the phone.
They gave me the runaround and false names because no can acct for the people. I told them I spoke too. They closed all the locations where you could take your bill to and speak with a person. I wish he has another company to deal with and I with all those that want to start a civil suit because there is something going on. I don't know where else to go besides headquarters located in downtown Detroit near MGM casino. I've tried emailing Gerard M. Anderson who is the CEO with no answer. If anyone has any advice as to what I do next; if there is anything please let me know.
DTE charged me incorrectly on a bill that should have never been in my name. Told me they took the average unit consumption of the whole apartment building and bill me extra 100 dollars. Speaking to their supervisors/managers- they have no authority to correct anything and just refused to remove this amount from my bill at a new location. It is a shame that DTE is the only service we can use and I have to pay for something that is invalid. This is a very unethical company and the worst customer service I've ever called in history! Very dishonest company and incompetent people. My average consumption for last year same month showed that I paid 150 dollars for gas+electricity even though I live alone, don't cook, don't use heating since mostly I am at work. But this month this year it got even higher to 260 dollars for 28 days duration. These people are fraud and liars and kept transferring my calls to each other and never solved my issue.
I moved into my manufactured home in July of last year. At the time I moved in, the company refused to transfer my gas and electric from my apartment because the previous tenant had an extremely high bill. This should have been recorded already that the previous tenant had been evicted, because the gas and electricity had already been changed back into the landlord's name. Finally they changed it after re-sending the eviction papers over. They tell me there will be a 141.00 dollar deposit, though my bill was not past due, as I moved from a community that offered free gas. I call back after the landlord faxes the info, and they pull a new number from wherever 422.00 deposit before they'll turn it on. I explained that they must honor what the previous person told me, as it is in the account notes.
She puts me on hold and confirms that this is something she has to do. After taking my payment I went on thinking everything was fine. One morning I notice DTE outside of my home, they simply shut off the lights and turned them back on. A few days later I see that my meter had been changed and that they 'recalculated' a 450.00 bill on top of what I owed. So now the bill is about 800.00 and since it was 'RECALCULATED' I was required to pay it within a week's time. ALL of it. So in OCT of 2016 (one of the coldest months) they shut off services and refused to turn them back on with a payment of 400 (that initial security deposit they wanted). I was able to come up with the money from different sources in about 4 or 5 days. They continued to drop bills that were extremely higher than they should have been. It looks like the meter was defective, or I am paying off the previous tenant's bill.
I do not believe they recalculated my very own bill, but went back much further than they should have. Since they removed the meter before I realized something was wrong they aren't required to do any type of investigation. After many months of going back and forth, I now find that I'm unable to log into the desktop virgin at all. So detailed bills, options to request payment plans and programs are now unavailable because I can't access them and have to rely on the word of the agent I'm speaking to. Most of the time they have no information, and offer little to no help. Including entitled supervisors and team leads who don't even take the time to listen to your issue but assume because they've been in industry they know what your problem is. This all appears as retaliation.
I now use very little gas. I don't use the heat in my home much at all, working 2 jobs, and somehow my gas bill is still upwards of 150.00/mo. I don't trust this company at all. And pray other energy companies open sometime soon, so that this company can feel competition and realize you can't treat your customers like garbage because they have no other choice.
DTE charged me incorrectly on a bill that should have never been in my name. They corrected this mistake years ago and it reappeared years later when I moved into a new location. Speaking to their supervisors/managers- they have no authority to correct anything and just refused to remove this amount from my bill at a new location. It is a shame that DTE is the only service we can use and I have to pay for something that is invalid. This is a very unethical company and the worst customer service I've ever called in history! Is there a legal case against them? I think it's TIME to start a civil suit... very dishonest company and incompetent people. One of the supervisors called me to tell me this issue was resolved before I turned on my service... he lied!
I've filed complaint after complaint: They always have an excuse for this DTE! We need different choices - "that means: different energy companies! Different commissions: knew energy proposals place on the upcoming ballots!!" DTE billing cycle is horrible, and I have told them! Nevertheless This company is suppose to Bill every 28-30 days. But doesn't.
DTE billing systems are horrible. This company Retaliated against me for making complaints against their horrible billing system. Refused to send and/or correct fees on an old Bill, because it was being disputed! Transfer the old account with a different account number to a New account number, instead of sending the final Bill. Which I requested for, over 6mos.
Instead: This company waited and added it to a whole separate account number. In December and then pretend it was the same New account. Bill. The bill went from $70.00 to 2400.00. Plus the DTE company added monthly fees increasing the Bill up to $2900.00 on a closed final bill ended in June 2015. I complain with Mesp. "this was a closed account" and it was only 1,800. It was place on a Dte budget plan at $200 monthly, requests to re-analysis the billing.
When the company refused, I was told them the calculation wasn't correct for $1800/24 months. This company thinks everyone is illiterate. The company refused to change the calculation so I dismiss the budget account and request for a turn off. With the final Bill being send to me DTE still added the budget 200.00 monthly for two months, so I told them and second time to cancel my Bill, send me the final Bill: June 2015. Which the company, cancel and turn off the Utilities But never send the final Bill.
DTE waited until December 2016 then added the old closed Bill to my new address with an different account, shut off my Electric Service which turn off my gas days before Christmas. I received help and placed half down and disputed of things. They turn it back on, Complain about the transfer of the old close account to the New account. After 6 months to a year of requesting for the bill To the Mesp, they split the Bill into three different old account and said, DTE was correct. Completely insane! A sad monopoly company. They might retaliate again for this written review But the truth is the truth!
I am a homeowner and been with DTE Platinum home Protection Plan for 3 years. I pay my bill on time every month. I noticed my Hot Water Tank was dripping water. DTE service came out and said my tank need to be replaced and that my plan do not cover it… meaning I have to pay out of pocket for everything the tank and the install fee. He price a Tank in the thousand from DTE... Smh. When I signed up for plan I was told if they can't fix it then they will give you money toward a new one. Well that's not true... I have no hot water and two little babies and it's cold outside. So I called DTE to complain about situation and employee on the phone was not helpful at all. She just took down my complaint and said it will be about 10days before supervisor call me back... smh. She didn't even try to convince me to buy a different price tank or anything. Smh... I am not a happy customer so I cancelled my plan.
I have been in Detroit about a year. First place I moved into was a total dump & used a tremendous amount of energy due to air leakage. So I moved. 2nd place I moved into DTE stated "Oh not to worry. We'll transfer your account since utilities are already on". So I move in. Since I like to check my own meter daily & adjust my usage I call them to see which meter is mine. They give me a meter number for a smart meter that I couldn't find in my slot. So they send someone out & verify that I have had the wrong meter number on my account where I just moved. And also the previous tenant had a past due balance.
So what does DTE do? They credit the old evicted tenant's usage from off the wrong meter to my OLD account I had paid current before I moved then stuck ME with the bill. They literally went back in time & put someone else's current balance on my old account. Finally I paid it up in full & moved for a third time & DTE just decides since I now have a CREDIT on my account they won't bother to send a bill at all. I instructed DTE to send me a bill regardless so I can compare what I used to the meter! What idiots. Customer act #** said it.:-)
I have been a customer of DTE for years as they are the only electricity company in my area. I've always been a good customer and hit on some difficult times the last few months after an illness/death in my family. I was behind in my payments by one month. I came home from work to no electricity. They printed the words "shutoff" over something else in their e-bill and thought that was sufficient notice. I contacted them with an attorney. They charged me the balance plus $134 to reconnect. Apparently now they get a deposit that they can keep that earns interest. I have spoken to numerous people at DTE regarding the actual laws broken with what they did and they've basically said "oh well". I've now filed a complaint with the attorney general's office. It's not fair that they do this to people.
I lost my job and called DTE to make arrangements. They lowered my bill from $180 to $160 or told me to call the state for assistance. I was not able to get the state's help because I had not receive approval/disapproval for unemployment. DTE shut me off and I didn't even owe 2 bills. They re-instated me after paying $481. We need to have other options/companies that we can choose from. I have always paid my bills with DTE for the past 35 years!
I have been on the LAP program 2x. All my payments were reversed. My bill for DTE has been over 3000 dollars for over 3plus years. I been paying on this. Bill for well over 3 years. Very unfair. Due to me being disabled. Very poor service. Thieves if you ask me.
It seems I'm not the only one, nor the last one who got to pay almost triple the bill charge before new technology with new meters showed up! We rarely get an Electricity bill above a $100 but since they changed their meters to the new one, the bill start to increase in not that frequent manners but stalled to fall on your head soon or later upon the same as actual reading doesn't exist. Frustration as we have limited budget to go for month to month! To get a bill close to $300 is not a joke! DTE sucks to bare responsibility. They have monopoly! So why they should care?
I had DTE protection plan insurance for our appliances, so our refrigerator stopped working. I called DTE and they sent technician to fix. Technician says circuit board problem due to power outage, so insurance does not cover. Technician told me call DTE main number, not DTE protection number, so I called, filed claimed. Somebody called me after six weeks and said, there was no power outage problem in our area weekends when our refrigerator stopped working. So, I called back DTE protection number. Rep flatly told me that they will not cover repair since it was power outage problem related. In short, DTE protection plan and main DTE office, both are not pointing each other, but nobody wants to cover refrigerator fix.
DTE is nothing short of obnoxious- apparently because, with a monopoly on power in the Detroit area, they can afford to be. They send harassing emails threatening power shutoff even when their website explicitly indicates that a payment isn't due for weeks; when a payment is missed by even a day or two, the volume of emails increases. On top of this, their rates are outrageous, their customer service stinks, and their website is often inoperable. Some consumer affairs advocate needs to topple these clowns. I'm getting pretty sick of their relentless abuse. And I'm not alone, apparently - witness the other complaints on here. DTE doesn't quite get my vote for the most insufferable company I've ever dealt with - Charter Cable holds that honor - but they are certainly up there (or down there, whatever the case may be).
They are crooks and they only do these things because there isn't any other electric company. Cut my device off for being a month behind then charged a deposit to restore services and I didn't get a billing statement for September. Someone needs to put a end to these crooks.
DTE always give us hard time. I have Department with 6 different account. They face power with DTE. What make it worse they ask for the owner. He do not have anything with DTE and when he involve they said, "we do not need you." This month we have 3 time electric shut off with no reasons. Every time we call the customer service in the same day for the same problem different reasons. It is same to us. The do not have same system.
One time I called to ask why we have power off without notice: First customer service said payment due. Second, said information needed (this account been 2 years open). Third, said deposit needed. The last one, ask us to come to the office yet when went there they do not know what to do and why they ask us to come. I suggest DTE to ask deposit from everyone in the same day to open an account, but they do not agree. They ended to shut off the account with no reasons. As you can see, DTE have to improve their service.
I HAVE BEEN A GOOD PAYING CUSTOMER WITH DTE FOR YEARS. NEVER LATE!!! And when I move, deposits are always waived due to my good history. I'm moving again and all the sudden $300.00 bill comes in the mail and added to my upcoming bill ripping me of 408.00. This is what a good customer gets. There are many people who don't pay their bill. There are many people who get shut off notices before they do anything. Why do your good paying customer like this?! Now I can’t even afford to move into my new home. THANKS TO DTE RIPPING ME OFF JUST BECAUSE THEY THINK THEY CAN. I'm calling for action.
DTE energy is always right. They refuse EVER to accept they make any mistakes. They have had a billing mistake running with my account for over a year. I paid them $1600 more than my account shows online. They refuse to correct the account to this day. I have called no less than 34 times on that item alone. I bought a house that needed power line added. It took 5 weeks for them to line the house. Call after call to get the meter crew there. Twice the crew told their boss they came but never actually came to the house. Then finally meter crew came. By then we had a thunderstorm.
3 weeks later the line crew came out. They drove into my backyard and destroyed my yard and pathway. Cracked concrete and nearly foot deep ruts from the truck. They could reach the pole from the apt complex parking but drove into my yard instead. Then when you complain they send a form and do nothing about it. You see NO ONE makes DTE do the right thing. No one seems to be watching these people.
Then I asked for a new construction start. They said a crew would call in 3 days. 3 weeks later no calls, no service. If you call the number they give you it is only a VM. I have left VM every day. NO CALLBACKS. Then they wake me up this morning, to ask about a $26 last bill on another address. This other address was turned off 2 weeks ago. Are you kidding me? The bill hasn't even been sent yet and they call on that but can't help when you need new service. In my opinion, this company is a corrupt disgusting example of what is wrong with utility monopolies in America. They are bullies that talk down to you on the phone like you're the idiot. If you could just understand that DTE is never wrong then you will get along with them well.
I want all my late fees refunded since I paid more than they told me to one year ago, still unresolved. I want them to correctly report this billing to the credit bureaus. They repeatedly report I'm late when I paid over what was owed. I want DTE to properly and immediately install my new service. I know in my heart none of these will happen.
DTE has only one office in Michigan consumers can interact in person with them over problems. I have 4 addresses with them, and they call on 26 bucks. I am considering moving my construction business out of DTE area so I can function properly with my utility company. That is what a huge obstruction these fools are to my business. If you can use any other company do yourself a favor and don't even think of these guys. I now ask what electric company before buying properties. I believe this terrible care is not a mistake, I think this company is corrupt. I believe they make millions ripping off customers. Just think how much they get off incorrect fees they refuse to discuss or repair fairly.
Took $105.76 too much out of account. Still waiting for refund. Money taken out electronically but not returned electronically. No later than Sept. 1? Sept. 2 and no sign of check. IF it arrives tomorrow bank will be closed. Next auto payment that came out put my account $8 over giving me a $36 overdraft fee. Working with bank to see if they will waive it. The ONLY thing I received from DTE September 1st was my next bill showing the huge credit to my account. I don't want the credit, I want the money put back in my account.
I got a little card in the mail saying, in effect, "we tried to contact you; we need to update your meter; you need to contact us now, or get your service cut off." Nobody tried to contact us: I have email, two phones, etc. We are retired, and around most of the time. No notices. Instead - right for the gonads. I called, and set up an appointment. We'll see if they show up. Last time I got an urgent message saying they needed to update, I waited at the appointed hour - nobody showed up. I waited around all day. I called and was told what I had done wrong. Made another appointment. When two people finally showed up, they did something on the outside of the house - I wasn't needed at all.
I attempted to make payment online to DTE and the automated was having problems accepting payments. So after two failed calls, I checked my account statement and DTE took two payment instead of one. So since Monday I've been trying to get one payment back. Still hasn't happen. Now I going to receive two payment back and then turn around and send one payment back. This make no sense!!!
I enrolled in DTE's "Budgetwise" billing when I lost my job a couple of years ago. After speaking with a representative about my monstrous bills, I was told that I could be put on a budgetwise plan that would substantially lower my bills. I WAS NOT told at the onset that if I went over the 'budgeted' energy costs that I would be penalized by owing the overage charges. In the interim of this plan being enacted, my 3000 square foot home went into foreclosure. I am now living in a tiny 900 square foot house but am still saddled with the bills from my previous home. I feel very deceived.
If I would have known that I was going to be charged the absolute full amount from month-to-month for my previous home, I would have altered my lifestyle to have the ability to pay this bill. The representative that I talked to kept repeating the same thing over and over again... I know this technique well as I was a long-time elementary school teacher... This is what you use with small children who do not hear you or respond in the way you want them to. You keep repeating the same thing over and over until 'submission' sets in. DTE did this same thing to us about 8 years ago when we initially moved into our home when they installed a new meter and sent us a bill for their own error in previous billing to the previous owner of the home. We owed over $700 this is a total monopoly. I feel 'kicked' when I was down.
People are usually inclined to write reviews after a bad experience with a company, but usually don't take the time to show appreciation to a company after receiving good service. I've been behind on bills lately, and they've been so helpful to me, so I need to write this review. With DTE I'm given a decent if not generous amount of time to try and catch up before even receiving a shut off notice. On two occasions I've been unable to pay come the day of my shut off date, and both times I called expecting little to no help or leniency. Instead I was pleasantly surprised to speak to a very kind woman, who both times gave me a generous time extension to pay, and they never shut me off. She even explained other types of help they offer as far as making payments, etc.
Normally with utilities I'd end up without service during a situation like this, because I make 'too much money' to 'qualify' for an extension. I never have to wait to speak with somebody, the reps are truly helpful and always extremely kind. I've never been without electricity and I know if I were dealing with any other company I'd likely be SOL. Oh, and I've never had any problems with my bill amount, like some others seem to. I just wanted to say that If you're reading these reviews, keep in mind that most people only write reviews to complain, so the nature of these reviews in my opinion, is biased. DTE is the only utility provider I have only good things to say about. They're great.
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