DTE Energy Reviews

9/2, 9/3, 9/4, 9/5 - everyday said my power would be back by the end of the day, yet, it never came back on a holiday weekend. What gives this company the right to BLATANLY LIE to people!?!? I would’ve gone to a hotel 2 days ago!! I’m disgusted by this monopoly of a company feeding us BS.

They lie to us about power being turned back on. I have lived here 5 years and have lost power 16 times. Ready to move out of this area.

We pay soooo much and now we’re without power. They tell me it back on but it not and they inflate the numbers without so they don’t have to give me a refund. Complete bs.

DTE is one of the most unreliable utility companies I’ve ever dealt with. The power goes out constantly, yet the rates and bills continue to increase. You pay more and more for a service that somehow gets worse. The biggest issue is the complete lack of transparency and communication. When the power goes out, customers are often left guessing about what happened, when it will be restored, and whether there is even a legitimate estimate to begin with. Updates are vague, inconsistent, or nonexistent.

I have been a DTE customer for 19 years. I understand losing power like we did on Wed night of this week at 11 pm. Reported on the application, and a ln expected fix by 7 a.m. Thursday morning. Nothing. Changed to Thursday night. Nothing. It’s now Friday with an expected fix by tonight. Nothing. If the application is a lie and not realistic, update to reality. DTE expects you to pay on time. Expects you to react to all the junk emails and mail they send. Why not invest into an app that is accurate instead of trying to fit a narrative you and your customers all know is a lie. Cost goes up, and service goes down. DTE needs new leadership that can run a big business honestly.

Absolutely horrific service. DTE has no problem continuing to price gouge its customers while delivering substandard service, especially for a utility company. When will the State of Michigan actually listen and force them to do better or encourage competition in the market?

This is the first year I have experienced a major change in service with DTE. I have never waited days to have my electric service restored after storms. In addition, they no longer give an estimated restoration time frame as they have done in the past. My power was to be restored last night and was not. Now the eta is today but with no timeframe. I addition, when they come out to complete tree trimming services to clear branches from power lines, they do a horrible job.

I've lived in many places and never had constant outages for no reason. Because DTE is so unreliable I've had to install a standby generator at a cost of fourteen thousand dollars to avoid food spoilage and not freezing in winter and being able to run my AC in the summer. DTE should be made to subsidise this for every customer.

I have never had a problem with DTE until I had signed up for the repair reimbursement program. They charge extra every month then when the heater or AC break down they don’t reimburse the money. It’s very frustrating. They spend more time and energy into making up excuses than they do in actually following through with the service that is being paid for. Do not sign up for the repair reimbursement program. I have paid them money for their scam of a program that I could have actually used to pay for the repairs. There is no fighting them. They are set up to always win against ordinary people.

**. After utility work was done, DTE's contractors planted weed seed and the first time that happened, I spent time and money correcting the error, on behalf of DTE. The second event in June of 2026, the same exact seed was planted, again. This complaint has been lodged with my state and city officials. I encourage you to hear my expensive story in reference to wasted time and money from neglect and DTE's MS. HUGHES is a nightmare and I'm sure that many agree.

I cannot say enough wonderful things about Shannon ** in the Surge Department. From the moment she became involved with my situation, she went above and beyond to help me. She took the time to personally review my case, listen to my concerns, and truly understand everything I had been dealing with. What stood out to me most was that Shannon did not simply give me a generic response or tell me there was nothing else that could be done. She took the initiative to advocate on my behalf and request that my case be reopened and reconsidered for approval. After dealing with such a stressful situation, having someone actually care enough to take another look meant more to me than she probably realizes.

DTE are criminals and they want increases all the time and they do not want to pay their federal taxes. They do not want to fix the power grid or anything but they want to raise everyone's electric bills and they want to fight you on it?

I have the appliance service plan. When I needed my air conditioning repaired, DTE could not respond for one week when temperatures were over 95 degrees. I had a contractor repair my air cond., I then submitted the receipt to DTE for reimbursement on July 7th. DTE ignored my email until I kept following up. Finally on August 3rd they created a ticket to review my email receipt and consider reimbursement. On August 7th I am told it will take 30 days from August 3rd to send reimbursement if qualified. This is the worst customer service anyone should experience!!!!

Government ran electric company, what a joke. It rained not even .10 of rain and the power goes out. I wish there was another electric company I could use. Everyone working there is an **.

Most hated company in the State of Michigan. Price gouging criminals with a monopoly. Service is terrible and unaffordable. They need to be investigated and stop spending money on ads! That just pisses consumers off more.

Constantly raising rates … then pay a higher rate during day when most are working. So Exactly how do they Effect the Seniors (do they even care !!!) Who are a fixed income and need air in summer. In reality though, Everyone is being affected by their ridiculous rates. A joke how often they let them get price hikes!!!

DTE are real scrooge. The service smell like the sewer... rates are truly America greed.. Who runs dte should be let go! Dte customer service is a hit or miss.

The worst company I’ve ever had to deal with and of course no other options so they get away with charging absurd amounts. My bill has never been more than 100$ and suddenly it’s 210$ and nothing in my household habits have changed and I’m hardly even home either and not using anything but regular appliances during their peak hours so I’m not understanding and they keep putting off the account review and charging late fees and sending shit off notices and threats even after specifically telling me not to pay anything until it’s been reviewed and they’ve rescheduled already and then the new date comes and goes without me hearing anything at all, no stars honestly. If you have any other option, don’t use them.

It baffles me that on a calm July night, with no storm in sight, our power goes out. The cause? Trees. Looking at the outage map, it’s literally just our block. The interesting part is DTE was out here just last year trimming trees. You’d think that would have prevented something like this. Instead, they left several of the larger branches hanging near the power lines, and I had a feeling we’d end up right back here. We’ve actually used less electricity this summer than we did last year, yet we’re paying about the same. So riddle me this, DTE: how are we paying the same, getting less, and still losing power on a perfectly calm night?

I have been without power for an excessive amount of time!!!

DTE sucks. I have been way more than patient and understanding waiting for my power to come back on. I have seen trucks in my neighborhood, but the only thing I see is the crew standing around having a good time with each other, and not worrying about THE CUSTOMERS WITHOUT POWER!! I bet their homes have full power, and they didn’t have to throw away hundreds of dollars worth the food. Something has got to be done with this company, they continue to raise their prices, while customer service is in the toilet!!!

This is terrible. Power off 4 days, came back on 8pm last night, now out 3pm the next day and you have to tell them it is out. What a SHIT Show. 42 dollars does not even begin to touch the losses. WTF

Power has been out for 5 days now. It’s mainly in areas within lower income areas where ** are. I guess we don’t deserve electricity, this is disgusting.

DTE is trash! They are horrible. Power been out for 5 days and still no power. Food spoiled, no accommodations for this piece of shit company.

** DTE Energy sitting on our block all day not fixing anything when we been out of power for 3 ** days. I had to throw $400 worth of food away and all you're going to do is offer me $42 towards my bill? You're lucky we the people don't come burn your company to the ground.

One star is generous. Apparently more beholden to their stockholders than customer base.

Power out for three days straight (typically occurs a couple times a year) in the dead of summer - Now we are out hundreds in spoiled food while food prices are sky high, and we have to pay to have the huge branch still dangling from the power line in our back yard removed safely because DTE completely ignored it, despite having a clear view from the street, and workers stating outright that they saw the branch on the line. Prices are constantly increasing and service continues to worsen. Garbage service. We need alternatives from these crooks in Metro Detroit.

DTE is consistently horrible to deal with. Power outages that almost always last 4+ days in my area. When discussed with the customer call line the "what are you going to do" attitude is present as they are the only provider. Prices and outage frequency are both well above any experience I've had with other companies in other locations.

DTE is a pathetic joke. Always raise the rates and power always goes out from seemingly nothing..and people are without power for days!! DTE doesn't care!! They don't update the grid and don't even attempt to keep up with p.ms...Something needs to be done. They are a regulated monopoly that the state needs to keep them in check..Enough is enough!!

I would give no stars but I can’t. Here we go again. Rain storm only, no wind and power goes out. Wear and tear on my appliances and electronics for god knows how many times now and this company continues to raise our rates. Absolutely criminal. Thanks DTE. You are awesome.

Dealing with frequent outages, rising bills, and a grid that feels like it’s held together by duct tape while the company rakes in massive profits is deeply aggravating. DTE Energy operates on an extractive business model that prioritizes corporate profits over public infrastructure. For decades, the company neglected critical grid modernization, choosing instead to maximize shareholder returns. Now, they are attempting to shift the financial burden of these long-overdue upgrades onto everyday consumers through constant rate hikes. It is unacceptable for a monopoly to profit wildly while delivering unreliable, reactive service to a captive customer base.

DTE is just the absolute worst provider in the world, but I guess it's fine to be shitty when you're the only energy provider in the area. The constant outages, outrageous rate hikes, and horrible staffing. We need a competitor to come to Wayne County, please!!! Burn dte to the ground.

I can't understand why our bill went up and my service is worse than before! My power has been out for 2 days. The worst ever!!! But I pay more?!!! That's some bull! All my food is going to be spoiled and they're not going to replace it. We need competitive sources of services. That'll make DTE do a better job. When you have a choice, you get better service. I haven't even seen a DTE truck in the area the whole two days!!! What are they doing!!!?

Updated on 07/05/2026: Contractors have finally arrived and these people are diligent and conscientious. Still too long with a power issue and DTE would do well to work with municipalities and try to diversify power sources - as opposed to fighting and spending money on public relations campaigns- as they are clearly overwhelmed in such situations. Note the city cleared a number of large downed trees in a few hours, so resources are there. If you want a monopoly, you’ve got to be much better.

If I could choose 0 stars, I would. The price hikes along with taking a century to get the power back on is crazy. Get it together DTE, honestly. It's Saturday, power went out Friday around 6pm. They estimated the power to be back on Sunday around 11:30pm. Now it's estimated to be on Monday around 11:30pm. Hate DTE, wish there was a better option.

DTE is such trash and I feel they know they are and can get away with it. Power has been out for almost 2 days because they have lazy workers. Anybody can work for DTE...you just have to not do anything.

We need a public company to take over. These people overcharge us and keep increasing the rates while outages keep happening. They need to be held responsible and accountable or let a public service take over.

From the start it was horrible. Not a person working on the phone but AI then most of the time you can't even get through on a line. They have you on hold for hours, plural then they give you the run around.

Have used DTE in the past, it’s better than Consumers Energy.

I have live all over the US and I have never lost power this much. In one week we have lost power over 30 times causing $380 in damages so far. I will be moving again because of it. Dte is terrible, we bought our house 6 months ago but this is not worth it to us. We lose power if the wind blows, omg, if it sprinkles we lose it for days.