Ann Arbor, MI
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DTE Energy Reviews
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We live in Ferndale and so far in 2023, we’ve lost power 6 times. Most recently on a 65 and sunny day. Now showing on the site, and when we call there’s no estimated restoration time. This company sucks. I’d be willing to move anywhere that I’m no longer forced to be a DTE customer. They’re a miserable company.
Twice now we have paid a week early online only to be told it hasn’t gone through, even though there was plenty of money in the account. Notification comes through on the weekend when you can’t talk to anyone, bank never received a request from them to transfer money, so the fault is proven to be with them. We got a shutoff notice for next month from them for lack of payments we made in our end. Unfortunate because they have a monopoly in our area, so we have no choice but to use them. We would dump them in a heartbeat with any other company if we could.
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The Time of Day Rates are a joke because they want more money to run their coal plants and don't care about us and the environment. They kept on promising wind and solar, yet they continue to operate on fossil fuels. They do not care about the planet or any customers in general. They just want more money out of everyone's pockets. This comes as power outages and flickering continue to increase in frequency with storms since with these issues even occurring on days without a cloud in the sky.
There needs to be more competition because we cannot deal with this monopoly any longer. I was very lucky to have power during the February Ice Storm, But others weren't so lucky and had to pay higher rates despite losing expensive groceries and pipes bursting in their homes and their credits are a joke and won't get anyone anywhere. There either needs to be more competition or they need to improve the grid and stop worrying about reducing energy usage.
For having a monopoly on energy on this side of the state and the power goes out regularly. Be ready to lose power. I will be looking for alternative energy since DTE is VERY unreliable. Don’t use DTE.
Updated on 04/14/2023: Street light in front of my home has been out for 2 months. I've called repeatedly to report this. I finally got 3 calls from a worker and 2 from manager promising that the street light would be repaired over the last 2 weeks. It's still out. They can't use storms as an excuse this time. What we need is competition for our business. I would leave DTE in a heartbeat. Shameful!! This is a safety issue too. It's extremely dark even with my lights on. I'm convinced that this light will be out the whole summer. Someone's head needs to roll for such shabby lack of service.
Original Review: Going on 2 months, the st. light has been out. Calls to DTE have resulted in what seems like a script being read on 2 occasions with no resolution. DTE is clearly in over their heads. Get out of town.
I spoke to a Michelle 5 mins ago and even though I called on a Nonbusiness day. She was very polite and patient. And answered my questions to the best of her ability. I recommend a raise for her. Way to go Michelle!
6 days without power. First they said Saturday, then Sunday, then Tuesday. It's 7pm still no power. I bet my bill will be the same or even higher.. That's DTE for you. I'm wondering when will they actually fix it. Bill higher for sure for no service
Whoever runs this company should be fired. Zero ability to solve problems. They have too many customers and equipment to address and fail each time. Going on 6 days with no power and all I get is lie after lie.
Workers sitting in trucks....5 days without power is not acceptable...they knew a storm was coming..they say they called in crews from surrounding areas..but I see nothing done..how are the street lights fixed in town but I'm without power still..DTE is a circus run by clowns who couldn't see the football since the kickoff.
I am going to look at generator as a second option for DTE. Poor power restoration job. Today Sunday February 26th and we do not have power since last Wednesday night. I wish there will another power company available serving Michigan. The DTE’s website is confusing and lying to customers and automatic phone response is disaster. There are senior citizen living in this house in Michigan cold weather on February.
DTE Energy Company Information
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