DTE Energy Reviews

In December, I let P&G in my yard to put up a new pole for DTE. What a mistake that was. Came back from Florida in March only to find out my backyard was big time messed up. Deep tire tracks everywhere. Filed my claim with DTE, and that was awful. They were actually telling me the work was done and the claim was being closed. I wrote back and told them it can't be closed until I inspect it. They agreed. So when I got back in May, I found out nothing had been done at all. So, emailing back and forth, P&G finally sent out a company to do the repairs.

Requested Billing Dept to update billing record. Required DTE time to create new account, close old account & transfer all old account charges to new account. While waiting on DTE to complete process, heavily “pummeled” with billing statements, indicating “past due”!!! Immediately called DTE Billing Dept. to address situation. “Gary” and “Ahmed”, Customer Service Reps, professional, kind, friendly, respectful, patient, understanding, enthusiastic, sincere, knowledgeable but needed more clarification. Requested to speak to their Manager. “Mo” pulled it altogether. Professional, kind, friendly, respectful, patient, understanding, enthusiastic, sincere, knowledgeable & excellent communicator!!! 🏆 A big “shout out” to Gary, Ahmed & Mo for bringing their best!!! 🥳🥳🥳 A BIG THANK YOU to ALL DTE members going above & beyond, always committed to restoring power as quickly as possible! 🙏

The picture I have posted is for a 850 square foot energy efficient apartment and I'm gone all day at work, it's just me. Honestly, the company is run by greedy people that I honestly wish would just have a heart attack and die who charges people this type of pricing, honestly disgusting.

They created a fake "Responsible Energy Coalition" to influence elections in their favor. Disgusting.

Our apartment building lost power. Delicious is a game here. Worked hard to get all the electrical wiring replaced when it came to DTE coming back on to turn the electrical power back on. They said they weren't available DTE. You should change your byline from the power is yours to the power is ours screw you

This company are just greedy bloodsucking pigs. No other real options so we are forced to deal with them, and they give 0 crap about anything of anyone as long as they are making their money. It’s a burning hatred of them, hope the company goes under.

This is reference to Caleb who came out because the sump pump had stopped working. He did a fabulous job. Give this young man a raise. He’s good for the company. We really appreciate it. Very personable and professional.

DTE is taking advantage of customers with their price increases. Their policies on shutoff and deposits are unfair practices and they're using customers monies as investment opportunities. This should be investigated. If someone receives a shutoff notice they state that the past due and a deposit almost the cost of the bill will be required. Then expect you to make another astronomical payment in a few days for the next cycle.

DTE. The conglomerate that enacts payment restrictions because their online payment system occurs an error every time you try to use it, and no competition is available, I must use them if I want electricity. What a scam, I would be ok with living without electricity if it meant they were out of business for good.

DTE is nothing but extortionist. Fall 2025 my bill was $300+. Winter my bill was $400+. Now my bill March 2026 it's now almost $600+. Where do you people get off charging that much? Absolutely sick. You are a monopoly! We can't choose. Now we have to choose between heat and food. All while your board of directors gets an extra gallon of JP5 for their private jets. And now gas is going up? Why? All that money customers gave you for green energy upgrade. That was supposed to lower our bills. You keep raising it. You complain and the complaint goes to DTE who squashes said complaint every time. No wonder you people are still in business.