This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
NOT ONLY DO I NOT recommend this but I’m very angry with this plan. I called to have this plan added only to find out when my refrigerator died they canceled my plan without ANY notice! They do NOT cover the whole machine that is broken they give you 400 towards a new one. Now I’m out 1500 instead of 1100 because they “thought” I didn’t need my plan. Why else would I sign up and pay for it? They get you coming and going LOOK ELSEWHERE! I do not recommend them at all! Add this up: 37.95 x 72= 2,732.00 (6 years is the typical life span of a fridge) or however many years your appliances last then they only give you 400 toward it. You're better off without the plan your putting in 10x more money than your getting out. SCAM!
I had to have a new FURNACE, the excuse was an act of God. Received nothing from this. The hot water tank was moved when the FURNANCE was put in and the hot water tank went out, I called DTE Protection plan and they wanted to charge me more than the the company that put the FURNANCE in to put a hot water tank in. Nothing but a ripoff.
I moved to a new small place. My bills were so high. I complained many times. The employee on the phone are doing their best to kill your time and any effort to reach a real sol. My son called LARA, they changed the way they talk to me. Now they become more respectful, but they didn't solve the problem. The only tech who really came to check the gas meter came on 03/29/19 and he found that I was charged for my Neighbor meter and not for my actual meter and he said I suppose to receive a credit as my Neighbors usage is too high. Ironically Sunday the 31 of March 19 I received email from DTE with a new charge of 150$$. I called today 04/03/19 to complain, again the lady on the phone is experienced of how to play with the words and really kill the time. I think I have no choice except to call LARA again, and I hope they can help me to have credit for all this wrong billing.
There are two people who have ripped me off. Marvin ** and Mike **. I enrolled in the home protection coverage and approximately 6 months later ran into a problem with my boiler. I called the home protection department and was told that they would send a technician out to my house. The man showed up and said "sorry, I don't work on boilers" so called home protection back and they sent out another technician and I explained that I needed someone who is experienced with boilers. The next technician that showed up said, "I am not experienced with boilers but this appears to be a propane issue. You need to call your propane company and have them come out."
I called my propane company and they came out. The propane company checked everything but said this never was a propane issue and you need to get DTE back out here. Your furnace is fluting due to a part issue. I called DTE back and Mr. ** said he would speak to Mr. ** since my propane company charged me $196 to check everything. Mr. ** stated that Mr. ** authorized a refund for me if I sent them the propane bill. I sent a copy of the propane bill in on 28 December 2018. I still have not received a refund and Mr. ** and Mr. ** will not return any of my calls. I am going to proceed with legal actions and reimbursement for an attorney if I am not credited back. Today is 22 March 2019.
Rec'd a bill in Jan for 2 months, realized that we had not rec'd a Dec bill so I immediately called on 1/18/19. Spoke to Amber who stated that it seems they didn't send a December bill. Sent a check on 1/18 for $149.80 to cover Dec and Jan. On 2/25/19 spoke to Chanteel and supv, Jasmine as no bill since 1/18/19. Was on the phone >45 mins with no help and now on March 4 there still is no bill for February. Chanteel said the meter was last read on 2/11/19 and that I should speak to the postal service. I did this and there have been no known problems and this bill is the only mail that we have not received. I don't know how to resolve this and get back to receiving the electric bill timely.
- 1,780,063 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I recently checked my credit report to find a collection account from Convergent for a 2 year old DTE bill. Neither company can provide backup documentation that I owe this and Experian is no help! This dates back to when DTE changed to a new billing system. I paid on the budget plan and know I did not use $400 of gas in one month. Beware! Experian allows this on your credit report even though they have no backup documentation! So unfair to the consumer! DTE needs to make this right!
I thought something was fishy when for the second time in recent years I was getting a new meter installed on my house. This past January I was billed for an adjusted full 2018. DTE wanted $3,113 from me. I could choose a payment plan but that's still $240 a month is added to my bill. Don't trust your bills. Go online and look at every detail.
If there was only some competition we would not be treated so horribly by this company! I set up a payment to be paid on a certain day. They charged it the day before and then turned my service off for non payment. Then wanted to charge me $400 escrow fee. I had no choice because I have kids at home and it's, you know, WINTER. I hate dealing with DTE and only wish there was an alternative. That would wipe out all the smugness and stop them from grabbing you by the coin purse.
Had DTE come out because my 6 year old daughter and I smelled gas and were getting sick. When I asked the gentleman is it possible that your meter only detects a certain percentage of gas leak? That it doesn't mean that there isn't any at all? He never gave me an answer just a look. He did try so hard to find it and that alone gave me my answer. I know with the flies and months on my windows as well as fog that was a sign. Not to mention weight loss, headaches, rapid heartbeats and dizziness. As time went on cashiers were telling me they smell gas on my money. All I want is my life back and others to believe. Go with what your body tells you. We are made perfect! Thank you.
I have been paying my energy bill for several months since I moved into a new house. Apparently, that money was routed to my former address/account. DTE had been happily accepting this money. Recently I was getting phone calls threatening to disconnect my service because I hadn't been paying my bill. When I called to correct this and ask why DTE was taking money against an account in good standing, I was told that it was my responsibility to make sure my bills were going to the right location. I completely agree, however; When I kept asking why DTE was taking my money against an account in good standing for months and not contacting me, I was accosted by two customer service reps. I don't think they could have been ruder to a customer. This is another reason why DTE is often used as a case study for poor customer service.
Shut off for $163.90 and told to restart service I would have to pay entire amount which was $382.90 plus reconnect fee plus $400. deposit. That was the first person I spoke. No negotiations. That was on Friday, which meant if I didn’t pay I would go the whole weekend without service. The $163. was due on the 9th, they disconnected my service on the 11th. I asked to speak with supervisor. The 2nd person listened to my explanation. I simply forgot the date and ask them to check my payment history and they would see there were no problems in my pay history so if they would reconsider the deposit because I have custody of my 4 grandkids and it would be a stress maker to try to pay a total of $800 plus. I ask if the $400 could be waived because of my payment history and was told NO.
I asked for another supervisor. That person told me they could not waive but they would turn service on with the payment $386 plus reconnect and late fee total of $420.00 by end of day Friday however the deposit $400 would have to be paid within 7 days or service would be disconnected again. I could understand if I had bad payment history, but I didn’t. They are the worst company. Now I have to pay another $400 by week's end or my service will be off again all over missing payment by 2 days.
OMG, over the years they keep getting worse. Lack of internal communication, a terrible website that is often not functioning, and unclear external communication. Today, 30-Nov-2018, I was disconnected twice. I spent 45 minutes on the last call (well over half of that was on hold and getting shuffled around) and ended up speaking with SEVEN! different people trying to make a payment. After connecting with a supervisor, A.H., he went to transfer me to person No. 8 to take my payment info (for the 4th time today), and I got pushed to an unidentified voicemail box! This is the worst experience I've had, but I've had several one- or two-star experiences. I've never had any interaction with DTE that wasn't painful.
My bill is set to autopay. I received my latest bill Nov 7th for 84$ and then a week later a bill for 394$. They say it's from usage dated back to July that wasn't billed and won't do anything about it or even tell me why or how. They monopolized the industry, so easily get away with this kind of scam. They need to be investigated and regulated. Unbelievable.
I was charged twice upon relocation, I spent 2 hours on the phone trying to resolve this, only to be told that it would take 48 more hours. I ACTUALLY HAD TO PAY THE BILL TWICE, and I still cannot get justice. The company sends emails from a no reply account, this doesn’t let the customer communicate with them. This is a awful way to do business, we all need the service, the company knows this and simply does not have any customer services. The worse company!!!
Our bill went up almost 200 bucks a month!!! We are in a world of hurt. It’s unaffordable. They say it’s based on actual readings and refuse to come out and physically read the meters. These new meters are read remotely! No one has ever come here though they claim they been read. There is no way we have used this much energy! They are a horrible company in that they are gouging their customers. They used to be really great. This monopoly is no longer trustworthy.
I contracted for new service for my home and when the first bill came I decided to pay it online. The bill was $113.95. DTE debited my account $11,395.00! This was three weeks ago and I still don't have the refund! I called them and asked them to put the money back into my account. They said that they could not do that and would have to send me a check. This happened on September 24th - it is October 12th and I still have not received a check. I have been on the phone every single day trying to get this taken care of. The first person who answers the phone is so shocked! Then, I get passed to another person who gives me some ** story of why I don't have the check. I called yesterday and they said I would get the check "some time" next week. I asked if I could pick the check up and got "NO".
This company does not charge you by how much energy you actually use. They charge by estimations especially when there is a heat wave. They know that people will be using the air conditioners more often so they raise the true amount of your bill because they know you can't prove that you did not use the amount of energy that they claimed you did and they love to use the lie that it was a hot month or few weeks so the amount of your energy usage went up which is a total lie. I monitored my usage when it is extra hot and not I even suffer through the hot days just not to have a high energy bill but I get them any way even when I am not using the air conditioner at all. They get away with cheating people on these guesstimation bills because they have the lies on their side. I will be looking for another company that don't pull these stunts like DTE Energy.
Just a terrible terrible terrible company... I received notice from them today warning me of a shut off and that I owe not only for this month, but the previous one as well... WHICH I PAID JUST OVER A WEEK AGO!!! I am so sick of them. They double charge you for electricity (check your bills!), shut off your electricity when it's a heatwave, and can't be bothered during the weekend. Even BANKS offer better customer support than these jokers. Honestly about to switch providers to those guys that go door to door.
One star is way too many. After DTE forced us into an easement (under threats taking our land via eminent domain), we entered into a detailed contract. Once the project was done, at least 75 percent of our contract was broken by DTE. We tried during the project to get them to honor the contract but we were just lead on that they would make it right. We will be suing. Oh, by the way, we have photos, emails, video, and audio.
My family suffered sweltering heat as result of Home Protection Plus® appliance protection support personnel, lack of professional integrity. They did not have to lie and pass me from one phone to another. All they had to do is to call me and say, "We screwed up, Your service is Not going to happen today. We know it is hot, so do not stay home waiting for our service guy. We will provide service next day..." And yes, perhaps some cheap apology and other empty words of sympathy that they offer as regular routine.
DTE Customer account # **. Complain regarding dishonest service provided by Home Protection Plus® appliance protection plan from DTE Energy. I have paid DTE for "Ultimate Protection" for appliances $30.95 Monthly for at least last 8 years. My air conditioner stopped working on 9-2-2018 at 12:23 PM. I called 800.556.0011, Reference # **. Told them that My Lennox Air conditioner has a humming sound and FAN does not start. I was told I will receive service today 9-3-2018 between 8:00 AM & 12:00 Noon. Today 9-3-2018 at 11:30 AM called them again, asked where is technician, I was told to wait until 4:30 PM. Called back at 3:58 PM, I was told appointment has been set for 9-4-2018 by supervisor named Ken, Employee ID **. Refused to provide last name.
Complaints: No one had the decency to call and tell me appointment has been changed to 9-4-2018, even though I called them twice. No one had enough courtesy to tell me not to wait in sweltering heat when service date had changed. Each person I spoke with said something different why the appointment was cancelled and moved to 9-4-2018 between 8:00 AM & 4:30 PM. Why your customer support staff lie and tell different stories and keep offering cheap words of apology which IS NOT accepted. My family has suffered in sweltering heat today all day due to your staff's lies and lack of professional behavior. If your business is run by honest professionals instead of lying and making up excuses, they could have simply said that service will be on 9-4-2018 and I could have taken my family to place with available cooling. You are playing with people’s lives.
Second time in two months my power has gone out with no ETA in sight. Last time it took 4 DAYS to come back on. This time it was apparently a little rain that caused the outage. If DTE wasn't a monopoly they'd have to get their thumbs out of their butts or lose my business to another, better company. I only wish I could give them 0 stars instead of 1.
So far (July 24), 3 times since June, with NO adverse weather or temperatures, our 30-home subdivision has suddenly lost power in the middle of the day. There were no "warnings" like flickering lights, at which we RUN to fill our bathtub - so we can flush toilets (we're on a well) and pots so we can wash ourselves and dishes. The recorded DTE message invariably says "cause unknown," and "it will be restored" in some 2 to 4 hours. Just before that time comes around, the estimate is extended by another many hours. This cycle happens at least 3 times before the power eventually comes back on.
We have been without power for 12 hours and more with never ANY explanation. Several small subs and some area single homes around us are out along with us when NO ONE else is, according to their own outage maps - so it's not like DTE's crews are stretched thin. They just don't give a d----. And when it is "fixed," it is obviously fixed poorly and/or with inferior equipment that breaks again! We get no refund. We have to take the family out for meals. Food goes bad in the fridge and freezer. We can't bathe or wash ETC. DTE gets away with it. NO accountability!!! We have no CHOICE in our electric company. This is infuriating!!!
My husband and I have a new build up north and we had the gas line discontinued last Fall and it took over 3 months this summer to get them to finally re-hook up the line. Customer service is TERRIBLE. Something needs to be done.
When my inside air temp climbed to 83F, I paid $80 for a service inspection of my 2 year old high efficiency air conditioning (and heating) unit. Found out the problem was not the unit but an air conditioning service interrupter installed by DTE at the request of the previous owner. Called DTE via its purposeful, electronic gauntlet on 10 JUL to have it removed. Not given the option of a service window, was told that DTE would remove it on 11 JUL 2018 and that I would have to be home so that air conditioning could be wired back into main electric box. At 3:30 PM, with an appointment for 5:30 PM, called DTE to find out where service crew was. After 45 MINUTES of mostly a series of holds, was told they would be out there and THAT I DID NOT HAVE TO BE HOME. Upon returning home, found nothing had been done.
Called at 9:08 on 12 JUL 2018 to ask why it had not been repaired. Went through same electronic gauntlet and was sent to supervisor after I expressed dissatisfaction and doubt about my case being escalated. Supervisor offered to credit my unnecessary airconditioning service call fee to my account and to call me back when she verified that the service had been scheduled. Bottom line, monopoly offers poor service when such service goes against their goals. In this case, they would lose the ability to cut my air conditioning up to 8 hours out of 24 per their guidelines. They are supposed to provide service to the capacity needed. This is just a way to circumvent that. It should also be noted that the sector that I live in routinely loses power when adjacent and nearby areas do not.
DTE Energy is a monopoly and we are being exploited by this company with their increasingly high bills. Looking over the bill they have so many add ons. It is incredible. Why doesn't our Attorney General do something about this? The "distribution" charge on the bill is more than the "supply charge" of which there are two: "capacity charge" and "non capacity charge" whatever that means. Pretty soon no one will be able to afford to turn on a light bulb. And if you are a senior citizen on a fixed income, you are really in trouble. ATTORNEY GENERAL, DO SOMETHING ABOUT THIS MONOPOLY! I THOUGHT MONOPOLIES WERE ILLEGAL!
DTE compares (gas) energy usage each month for individual homes to other "similar" homes and deems the 20% of homes whose gas usage is the least as "efficient". I called the 866 796 0512 help number to get more information about the methodology used as my home was shown to be using some 48% more gas than similar homes. When I questioned the approach used for the unoccupied homes in my area, I was informed that the homes that are unoccupied during the winter are not excluded from the calculations. In my condominium complex, some 75% of the units are unoccupied for some part of the winter, some for five full months. Of course this makes the reporting totally misleading, and identifies those homes that are unoccupied as being efficient, and those that are occupied during the winter as being inefficient.
When I pointed this out to the telephone representative, he limited his response to asking if I wanted to continue getting DTE's monthly report for my home. The complaint I was making appears to have gone unregistered. I suggested that DTE could do better than to issue a meaningless, incorrect report at my expense... and no, I no longer wanted their report.
I have spend in excess of 24 hours altogether on the phone with DTE customer care department dealing with mistakes they have made with billing. I pay my bills early every month and always have. I have moved now for the third time in five years and every time I have moved, there is somehow the discovery that they have been putting the payments I have been making on my current addresses onto the address that was previous. How that even happened... Three times now... I don't even know. And how it is I went 24 months, 12 months, and now 4 months into a new place paying bills and they have never noticed that the bills were going onto the wrong account, I do not know either. I am typing this while I am on hold, yet again, with DTE because my online account is now showing that I have a $509 past due amount on my old address and a new bill for my new address of $183.
When I spoke with them in February, for 76 min, they explained to me that I had a $544 credit after they deducted the amount that was improperly allocated from an address that was previous even to my previous address. The representative I am on hold with now is saying that she is unable to access a couple of bills from this year that were archived... So she is looking further into it to see what is going on with my account... Again. It has been 38 min and 37seconds so far. I feel that we need more choices in Michigan for electric service because, if I had the choice, I would certainly have left DTE!! Unprofessional.
We have attempted to update our automatic payment (credit card expiration date) and found that the DTE website would not allow us to do so. When we contacted the customer service department we were shuffled to several other departments only to be told that we had to contact someone else. Each new contact referral required that we wait for an extended period during which we were forced to listen to many many many obnoxious advertisements. DTE has a monopoly and, in our minds, abuse their customers.
We have never, ever had an issue with DTE, surprisingly, I have never heard a bad word about this company. DTE, is a good community partner, always working to improve the lives of its customers.
This company is the absolute worst. They have let people freeze to death in the past, and they will shut off your services no matter your financial stance. I understand the need to pay your bills, but if nothing in the home changes, yet each month your bill goes up $50, $100, even $150, they have no remorse and can only give you excuses, and you must pay what they tell you, no matter how many lights you turn off or how many degrees you go down. If your normal bill is $120 and this month it's $355, but nothing changed in your home, that's it, pay up or live in the dark. Terrible. If there were just one other electric company to give them a run for their money, they would lower their ridiculous price hikes for fear of losing business.
DTE Energy Company Information
- Company Name:
- DTE Energy