DTE Energy

This is a terrible thing. 154.00 should never be the reason to shut off heat and force someone to try to survive Sub zero temps. In fact it would benefit DTE to wait *at least* two or three months past due (if not longer) because many programs will help pay multiple months of utility bills, but only one time. I lost work due to Covid, am still trying to get new job, and unemployment still hasn't sent benefits for claims filed in May 2020. The point being that it's not like I am partying and am avoiding my bills. Rather, it is more like wishing I could afford basics like tp and toothpaste let alone utilities! When my situation improves, I will replace my fuel with propane or with wood so I never have to support a company like DTE again.

I was told smart meter will have to be read by them sending someone out and I would have "Service charge" every month for opting out of smart meter...Even though it is still a smart meter. (Smart meters suppose to be at least 40 feet from human and animals) but they won't. I get charged for ESTIMATED use, and still got service charge. I bought newspaper and did picture and video proving the ESTIMATED charges were wrong as they charged for June 12 to July 13 608 kilowatts, when I never flipped the breaker until August 1st! My meter read 18426 for a couple months and I put down 50.00$ to cover each month in order to not hassle with payments of "service charge" and had it covered.

DTE definitely exploiting customers during COVID-19 to maximize their profit. I have been paying between $100-135 for the last two years. All of the sudden, my bill for last May went $158 then In June was $180. Then, in July it Jumped to $235. I called to understand the reason, after waiting on hold for 25 minutes, customer service representative pretended that she can’t hear me when I can hear her fine. In fact the line was very clear. Evidently, that is how DTE ignores customer complaints as DTE can’t justify the reasons.

DTE is a greedy company, one winter I asked that they shut off my gas and I survived in one room in my house with a portable heater. Hoping my bill would go down. But it didn't, it actual skyrocketed. I was going on disability and could not afford much. They didn't care. I think energy companies should be non-profit, they should serve the public. I wish the government would take over.

Valerie nice after all this time to contact. Tried calling back just busy all the time. Still trying g to get bill taken care of. Now I can't even see what bill is in history. I have been trying to take care of this since beginning of March. TIred of beING hung up on or told supervisor will contact you. Never happens.

I had my Ami meters installed back in 2013 or so, and had my reading to billing delayed all of the time. When we had the old dial meters, the meter reader physically read the meter. The billing department had to actually crunch numbers to give the right, and accurate amount on your bill. More people had jobs back then also. The readings that were taken by the employee was really good, and was also smart. Also the billing department posted the next day the amount was due on the automated system, so this way you can find out what the bill was ahead of time.

DTE is a horrible company. They a let anybody call over the phone and use your information your personal information at that. I called them a million times to makes complaints even filled out a fraudulent package and the lady talk to me so disrespectful over the. I never want DTE ever again in my name. I had a very bad experience with them not let someone put DTE in my name without my permission and now I owe 1,00. Like wtf. Why they need to ask people for passwords even proof of documents so this happens to no one else?

3 years ago I moved from a apartment to my home. I transferred my electric service to my home. I paid my bill from the apartment. A few months after I was in my home, I got a notice saying that I still owed from the apartment. Even though I had a confirmation number for the payment. This bill that was already paid was put on my new bill for my home. I paid it so it would not go against my credit. I have contacted DTE several times about this. I’m still waiting for a refund of a payment I made twice.

Similar to other peoples' interactions, I too have been screwed over by DTE's "security deposit". I have been a customer with them for years, have multiple accounts, and have always made my payments on time. I recently changed my auto-pay account and unbeknownst to me, it doesn't change it for all of the accounts so DTE was taking payments out of a bank account that I don't use anymore and thus payments were being returned. I kept getting calls from them in October so after speaking with someone, he informed me that my account balance was 0$ and did not mention a single thing about returned payments. Same thing showed online.

Was having Over $500 a month electric bills, I didn't know how or why it climbed so high. It didn't take long to fall behind... Spoke with a lot of people about my situation. Started off with a twenty one day extension, I called on the nineteenth day to let them know I had some emergency expenses (car broke down) wouldn't be able to pay till fifteen day's past the twenty one day's. Was told to call back five day's after the twenty one day period was up and I can get another ten day extension witch will put me at the fifteen day mark.