Con Edison Reviews

Their system works in a very strange way. Con Edison gives seniors a discount, but at the end of the year they send bills that are three times higher. How is this supposed to work? This looks like misleading seniors and then charging them the full amount anyway. Seniors living on fixed incomes have no ability to pay such excessive bills.

Many billing problems in the payment process over the past few months. I am currently unable to make my payment online and the bill is due today, 12/4/25. Currently on hold for at least 10 minutes. Unacceptable!

Spoke with Bertetan today who told me they don’t take payment over the phone then hung up on me when I ask to speak to a supervisor. If you don’t want to do your job then don’t come to work. Total nonsense

Company keep crediting my checks to other account. And then charge a late fee. After I submitted proof they cashed my checks before the due date. Every time I have to send proof and more often ignored by customer service.

I had Sal ** and his supervisor come to the house and fix a small leak in the house, they were quick to find the leak, fix it and double checked everything, and made sure no mistakes were made while working very efficiently, worked very clean and were very polite and respectful.

Ms. ** was an absolute dream to speak to. My name is Lashanda ** and my case is truly aggravating, but she took her time and had so much patience and kindness with me. She exhausted all options and let me know what the best course of action would be for an account like mine. She spoke to me directly and let me know what could and couldn't be done on my account. She still gave me an option and even if it doesn't work, I appreciate her so much for all her help! Ms. **, you are wonderful and I truly thank you for all of your help and patience with me. I hope they see all that you do while staying true to company policy and promote you. Thank you so much again and have a great weekend!

This morning while checking meters. Ms. Sarina **, who is a Con-Ed employee. Took the time out of her busy day, to explain to me what she was doing, the results, as well as its effect to services. Who does that? Apparently, she does! Thank you Ms. **, I wish I could clone you!

Some of the worst help desk I've ever experienced. Waiting this long for any help desk call is just horrible SLA. This is what happens when your company gets a little too big and all you do is outsource all your helpdesk work. While the higher ups soak up all the money from Bills and homeowners, they will refuse to do anything to actually assist anything else. This company is worse than Trump. NEVER recommend. If there was another available electrical grid provider I would go with them. What a massive disrespect to the Edison name.

1 hour and 33 minutes on the phone, and no one has picked up the phone. Still waiting. Very long wait times every time. This is not a government company, but they have become horrible. Terrible experience.

I have been contacting Conedison since 2021 regarding my bill being higher than usual. I kept being assured by them that the bill was ok and it was the correct bill. In June 2024 I found out that I was switched to ESCO energy supply company without my knowledge and I was assured but the complaint I filed that the bill would be adjusted but they never adjusted the bill, just put me on another $10 payment plan, now they want the full $3980.99 by May 21, 2025 or they're threatening to disconnect service.