ConEdison

Our general contracting company has built two neighboring homes, one of which has been sold, and the new owners have been ready to move in. The original closing date was 4/15/23. The owners were not able to move in as the process was being held up entirely by ConEdison. Their previous home has been sold and they currently do not have a place to live. The owners along with their young children are currently displaced. They are not able to move in until ConEdison finishes their work at the new home.

"We will shut your gas and electric off if you do not pay." For the past 10 years I have paid all my bills on time not questioning any charges on the account. Recently I received bills that amounted to almost $5,000. I set up appointments for a meter reading, I also asked them to meet me (which the meter reader never did). After the meter reading they said to me, "we felt bad so we reduced the bill', such nonsense.

Con Edison is charging outrageous pricing for gas and electric and getting away with it. I live alone, was out of state 2 weeks in November, 2 weeks in December and 2 weeks in January and was charged an average of $800 for EACH of the 3 months. Mind you, when I am home, I work full time (10 hours each day) out of the house. Something is very wrong here!!!

I am writing to make a complaint about Con Ed electric company. In September 2015 I signed up for service with Con Ed. Con ed then told me there was a unpaid balance from that apartment that hadn't been paid previously. I explained to them on multiple occasions that me and the previous possessor of the apartment are two different people with two different names, birth dates, social security numbers and everything. They agreed however still refused to grant me service.

Since last August (2021) stopped receiving monthly bills by mail and on the website "my account" for unknown reason. My payment was set to automatic, so withdrawals of 6-7 hundred every 6-7 months was painful. Last bill was in August, 2021. My numerous calls, chats, e-mails were unsuccessful. Nobody could explain to me what is going on. They just promised to fix everything and never did. Now probably they will send a bill for 13 months or more. How can I pay this amount at once? Why nobody replied to e-mails. Phone calls and chats were promised to fix everything. It's so disgusting. I'd dropped them long time ago, but they have a monopoly. Some bills coming by mail, but they all say "no payment due". That's impossible since August 2021.

Be aware of ConEdison's charges, invoices and lack of transparency - gas bills are arbitrary and not based on your usage. My son is renting a small studio while going to NYU. In December 2021, his gas charges went up from $62 to over $290. When called to verify the charges, we were told that the charges are based on last year's usage and that they'll come and check the meter. We continued to pay about $300 through March and called again and were told they understand the overcharge and escalated the issue to their accounting.

Con Edison is a big fat joke! They are just like Optimum, they nickel and dime every little thing with crappy service with expensive bills that just keep going up, and they blame everything on the customer. The past few months, my Con Ed bill suddenly went from being $250 to almost $900 a month, (Yes I get what's going on with inflation and Ukraine), but the customer service reps just don't care about their customers, and blame the high bills on us!! But instead of finding out the root causes of the high bills just like a normal respectful customer service agent would, Con Ed instead wants to fight with us over the phone and argue even after explaining our situation and speaking normally to them and they still try to fight us and blame it all on us, saying we can't fix it and telling us to conserve more energy next time!! Seriously I just want to yell at them and say I'm not gonna pay this until it's lowered! I swear I would!

I got a ConEdison saving electricity box and I started to use it. 1 month later they sent my father a letter saying that we were using 49% more energy than similar homes! While we were using their stuff that said that it would save our energy and save the amount of money we needed to pay for our bills. So in my opinion do not trust ConEd.

Con Ed is not adhering to agreements. For the past 5 years I have had my accounts with ConEd on auto-pay. They stopped taking auto-payments w/o notice 11/2020. In 2021, every bill ConEd sent stated that I had a negative balance. So I assumed that I had overpaid. On 11/3/21, I called and and found out that they had just decided to stop taking payments from my account. I set up auto-pay again with Ms. Carols/ConEd Rep, in spite of the fact that she could not tell me why they stop taking payments. 3 mos after payment setup, they helped themselves to an excessively large (5xs), payment out of my checking account on 2/08/22, in the amount of $842.32, (w/o giving me prior notice).

I officially canceled ConEd service on 11/29/2021 because I moved out of NYC to another state where ConEd doesn't exist. ConEd sent me confirmation that they canceled my service on 11/29/2021. AND I paid the rest of my balance off on 12/21/2021. But today I received a bill from ConEd totaling over $400 for the Billing period: Dec 17, 2021 to Jan 20, 2022! The live chat on their website is inaccessible. They haven't responded to my email. And as I write this, I'm currently on hold with them for more than 30 minutes and haven't spoken to a human. They are unreachable. I'm so glad I never set up autopay because it would be even more of a nightmare trying to get my money back!