New York

 3.7/5 (168 reviews)

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Overall Rating3.7 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 28, 2023

Our general contracting company has built two neighboring homes, one of which has been sold, and the new owners have been ready to move in. The original closing date was 4/15/23. The owners were not able to move in as the process was being held up entirely by ConEdison. Their previous home has been sold and they currently do not have a place to live. The owners along with their young children are currently displaced. They are not able to move in until ConEdison finishes their work at the new home.

We have waited for an excessive amount of time for ConEdison to finish their work, and they have continued to delay the process. We have also submitted a Hardship Letter on behalf of the new owner to ConEdison, to which we received no consideration. We cannot let this process continue on any longer; ConEdison must finish the work that they are responsible for so that the new homeowners may move in. ConEdison also stated that the final inspection for this home passed, yet they are requiring more time to do more work. This issue must be resolved as soon as possible as the new owners have completed everything necessary on their end yet are still not able to move into their home.

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Verified Reviewer
Original review: March 23, 2023

"We will shut your gas and electric off if you do not pay." For the past 10 years I have paid all my bills on time not questioning any charges on the account. Recently I received bills that amounted to almost $5,000. I set up appointments for a meter reading, I also asked them to meet me (which the meter reader never did). After the meter reading they said to me, "we felt bad so we reduced the bill', such nonsense.

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    Verified Reviewer
    Original review: Feb. 10, 2023

    Con Edison is charging outrageous pricing for gas and electric and getting away with it. I live alone, was out of state 2 weeks in November, 2 weeks in December and 2 weeks in January and was charged an average of $800 for EACH of the 3 months. Mind you, when I am home, I work full time (10 hours each day) out of the house. Something is very wrong here!!!

    4 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 26, 2022

    I am writing to make a complaint about Con Ed electric company. In September 2015 I signed up for service with Con Ed. Con ed then told me there was a unpaid balance from that apartment that hadn't been paid previously. I explained to them on multiple occasions that me and the previous possessor of the apartment are two different people with two different names, birth dates, social security numbers and everything. They agreed however still refused to grant me service.

    I then contacted New York State Department of Public Service. Con ed eventually gave me service 2 months later. In November 2019 I called Con ed to temporarily turn off my power because I would be going away. When I returned in April 2019 I asked for my power to be placed back on but they told me they cancelled my account. They then proceeded to make me a new account with out any issues. In November 2019 I left the apartment and requested my power to be turned off. Con ed now has added over $6,000 from a previous account that was a not mine onto my account. I called customer service numerous times. I requested a copy of all the bills. I've been calling for months with no response. They can clearly see the names, date of birth, socials are different. This is preventing me from getting a apartment and I have a voucher that expires in a month.

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    Verified Reviewer Verified Buyer
    Original review: Sept. 8, 2022

    Since last August (2021) stopped receiving monthly bills by mail and on the website "my account" for unknown reason. My payment was set to automatic, so withdrawals of 6-7 hundred every 6-7 months was painful. Last bill was in August, 2021. My numerous calls, chats, e-mails were unsuccessful. Nobody could explain to me what is going on. They just promised to fix everything and never did. Now probably they will send a bill for 13 months or more. How can I pay this amount at once? Why nobody replied to e-mails. Phone calls and chats were promised to fix everything. It's so disgusting. I'd dropped them long time ago, but they have a monopoly. Some bills coming by mail, but they all say "no payment due". That's impossible since August 2021.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 23, 2022

    Be aware of ConEdison's charges, invoices and lack of transparency - gas bills are arbitrary and not based on your usage. My son is renting a small studio while going to NYU. In December 2021, his gas charges went up from $62 to over $290. When called to verify the charges, we were told that the charges are based on last year's usage and that they'll come and check the meter. We continued to pay about $300 through March and called again and were told they understand the overcharge and escalated the issue to their accounting.

    We sent a picture of the meter disputing their arbitrary meter numbers but they continued overcharging through April. In August, I called again for an update and was told the case is still under review. It's been nine months that they have overcharged us and they keep saying they don't know when this case will be resolved. I'm frustrated and angry about how New York allows this business to continue and disregard consumer complaints. Who is protecting consumers here?

    4 people found this review helpful
    Verified Reviewer
    Original review: April 1, 2022

    Con Edison is a big fat joke! They are just like Optimum, they nickel and dime every little thing with crappy service with expensive bills that just keep going up, and they blame everything on the customer. The past few months, my Con Ed bill suddenly went from being $250 to almost $900 a month, (Yes I get what's going on with inflation and Ukraine), but the customer service reps just don't care about their customers, and blame the high bills on us!! But instead of finding out the root causes of the high bills just like a normal respectful customer service agent would, Con Ed instead wants to fight with us over the phone and argue even after explaining our situation and speaking normally to them and they still try to fight us and blame it all on us, saying we can't fix it and telling us to conserve more energy next time!! Seriously I just want to yell at them and say I'm not gonna pay this until it's lowered! I swear I would!

    We conserve as much energy as we possibly can like unplugging things, using less lights around the house, etc, but, I mean give me a break! They make it seem like we run a big box retail store in our house, it's unbelievable the way the representatives speak to us and treat us for the amount of money we pay and the amount of years we have been loyal customers, and instead of being understanding and maybe work to fix the issue with the high bills, instead, they wanna go against us and blame us for using so much.

    There were multiple times when we had a power outage for days, even almost two weeks during a bad tropical storm, they left their customers on the backburner for two weeks in 90 degree heat, and they still send us a high bill saying we use too much... We have a 75 year old elderly mother who had to be in the sweltering heat with no AC or fan and no electricity last summer for two weeks because they couldn't fix jack crap, and we still receive a high bill, and no regard for their customers who had to suffer!

    I'm getting sick and tired of their crap and paying almost $1K a month for absolutely subpar service, and I'm also getting sick and tired of the add on fees they keep adding every month, like I seriously think that Optimum and Con Ed are together because they both really like to screw their customers over and don't give a **, they both can go to hell with their big fat bills, and you know what? Next, I'm gonna call 7 on Your Side, maybe if they see the media coming after them and put them on blast and put them in their place, they'll actually start to finally giving a crap!

    I cannot wait to move into a place with utilities included, because Con Edison is one of the worst companies I have ever dealt with, and I am very surprised by the way they screw their customers over that they haven't been shut down by the FBI!

    7 people found this review helpful
    Verified Reviewer
    Original review: Feb. 23, 2022

    I got a ConEdison saving electricity box and I started to use it. 1 month later they sent my father a letter saying that we were using 49% more energy than similar homes! While we were using their stuff that said that it would save our energy and save the amount of money we needed to pay for our bills. So in my opinion do not trust ConEd.

    6 people found this review helpful
    Verified Reviewer
    Original review: Feb. 23, 2022

    Con Ed is not adhering to agreements. For the past 5 years I have had my accounts with ConEd on auto-pay. They stopped taking auto-payments w/o notice 11/2020. In 2021, every bill ConEd sent stated that I had a negative balance. So I assumed that I had overpaid. On 11/3/21, I called and and found out that they had just decided to stop taking payments from my account. I set up auto-pay again with Ms. Carols/ConEd Rep, in spite of the fact that she could not tell me why they stop taking payments. 3 mos after payment setup, they helped themselves to an excessively large (5xs), payment out of my checking account on 2/08/22, in the amount of $842.32, (w/o giving me prior notice).

    When I called to inquire, rep, Ms. ** stated that there was a spike in billing. She claimed that this was for 62 days. My usual monthly usage ranges from 444 - 490kwhr. ConEd had already done the actual reading when they installed the new meters in October 2021. The bills from November 2021 were for actual usage. The bill for 2/08/22, charged me for 3221 kwhr. That's a 75% increase in electric usage charge. They are still expecting me to pay for 2021 usage backbill, as per the agreement made in November 2021 - while not clearly explaining the overcharge that was supposedly a spike in market charges - that shows usage way above normal. ConEd has done this to me in the past, where the rep would state that my bill usage was lower than estimated and then they would send a bill with a dollar amount that was higher than the estimated bill and laugh when I inquired about it. NOT FUNNY!

    5 people found this review helpful
    Verified Reviewer
    Original review: Jan. 22, 2022

    I officially canceled ConEd service on 11/29/2021 because I moved out of NYC to another state where ConEd doesn't exist. ConEd sent me confirmation that they canceled my service on 11/29/2021. AND I paid the rest of my balance off on 12/21/2021. But today I received a bill from ConEd totaling over $400 for the Billing period: Dec 17, 2021 to Jan 20, 2022! The live chat on their website is inaccessible. They haven't responded to my email. And as I write this, I'm currently on hold with them for more than 30 minutes and haven't spoken to a human. They are unreachable. I'm so glad I never set up autopay because it would be even more of a nightmare trying to get my money back!

    8 people found this review helpful
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    ConEdison author review by Jonathan Trout

    ConEdison got its start in 1823 when it was called the New York Gas Light company. Today, it provides energy to more than 10 million people across New York City and Westchester County. ConEdison focuses on building a sustainable future through renewable energy while minimizing consumption and saving you money.

    • Energy sources: ConEdison uses a combination of renewable energy sources and generating stations to generate electricity. ConEdison uses solar energy, wind or water to bring electricity to your home or business.

    • Rebates and incentives: ConEdison offers multiple rebates and incentives to its customers, including rebates for upgrading to energy efficient HVAC units. You can also receive $30 for purchasing a new room AC unit and $110 back when you replace your thermostat with a smart thermostat.

    • Smart usage rewards: ConEdison will pay you to temporarily reduce your electric usage. For every 100 kilowatts you reduce, you can earn up to $18,000 per year. Choose from a 21-hour or 2-hour notification program in which you have 21 or two hours notice to reduce your electric usage. You must have a communicating interval meter to use this program.

    • Nonprofit work: ConEdison offers grants and volunteer programs for nonprofits in New York City and Westchester County. Additionally, you can donate to help neighbors in need keep their lights and heat on.

    • Convenience: As a ConEdison customer, you can pay your bill, report a problem and set up new service from the company's homepage. You can also report power outages, track repair progress, view an outage map or file a claim online.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    ConEdison Company Information

    Company Name:
    Formerly Named:
    Con Ed