Republic Services

I just moved into my new house on May 14th and they dropped of cans that week. Sent me a bill and have never picked up my trash yet. Have called in every week and still have not picked up as of today. If I did not have the ability to take trash to work my home would be a mess. Please pick a different company. Horrible in every way after hours on the phone.

Republic Services is very sporadic in their pickups. Their recycling service is very unreliable. Recently they started missing regular garbage pickup. Not just our house, but the entire street. In fact everyone in the eastern part of our county is missing a garbage pickup. Customer service does not seem to care.

I have went weeks without my trash being serviced and each time I spoke with customer service they were not apologetic at all. It was always different excuse. Today I spoke with customer service again about my bill and my experience and she would only overtalk me and disregard my concerns. She stated dryly what do I want because, "It's nothing I can do for you." I asked for a supervisor and she quickly said one wasn't available but she was more than happy to put in a complaint on my behalf. Do not use this business. I've never been so disrespected by a company as I was today.

I started service in August 2018 and have had nothing but problems since then. The drivers come to your neighborhood and just seem to miss picking up the trash. The customer service reps lie to you and the supervisors don't want to work so will not get on the phone or call you back. If I could give zero stars this would be how I would rate this company. I guess since this company thinks there is no competition so they don't care if a customer complains are how they do the job. I guess no one in the state cares either, just ok with their citizens being treated like this and lack of service.

I started service in March and was told service wAs 29 dollars a month plus a one time 50 dollar bin delivery fee. My first bill came in at 145 dollars! I called them to work it out, was give an insincere apology and told that the fees were to remain as they were the same across the board. My Mom uses this same service and said she never paid that much. I asked to make a payment arrangement and was told they didn’t do that and just to pay on the bill each month. So, I paid 40-50 dollars each mon and each month my bills remained around 140 dollars due to fees applied to my account. Then they disconnected service with no notice and sent me a reconnect bill of 224 dollars! Do not use this company!

I had to file a missed trash/recycle pick up nearly every week. Wait times for customer service are always "higher than expected" and customer service is rarely helpful. Finally got so fed up with this company that I canceled service and had to pay $90 to cancel because apparently it cost $30 per bin to collect bins plus fuel costs and administrative fees. This company is a hassle, a waste of time and a waste of money.

I had many years ago signed up with Republic Services 6-8 years ago. When a couple of years into the contract and constant increase of charges I decide to switch companies and go with a local company that values its customers. I have the new containers dropped off only to be told by Republic Services that my contract will have to be satisfied for the duration or time left on the contract. Now this contract business must be wishy washy as I do not ever remember signing a contract, outside of setting up service with them. I had signed nothing. Well I had to call the new company and they didn't have to but came back and picked up their containers and did not charge me either for the drop off or pick up of their containers.

These folks are not picking up the trash like they use to. Driver is horrible and needs to be replaced. Planning to file complaint through the city and county as well as 2 family members in govt. Tire of calling these people over their horrible service.

This company went up on their trash pickup to almost 800 a year, that is completely too much, for trash pickup??? Come on... Then when we cancelled the service after years of having them as trash pickup, they sent a pickup truck and picked up their can, ONE CAN, they sent me a bill for picking up THEIR TRASH CAN.. Will not pay it, they can send me all the bills they like, turn me over to collection agency, do not care. DO NOT USE THIS COMPANY, Republic Services.

Working with Republic Service has been an ongoing nightmare for the past 2 years. I rented a house in a community that did not recycle so I opened an account with Republic. About a year after living in this community they decided to start recycling so I cancelled my account, got a refund for the remainder of the year and I thought I was in the clear. I have since received about 6 bills asking for additional payment. I have called and spoken to a different person each time and each time told they saw my account was closed and that they would remove the charge. Fast forward to my 7th call last night when the new customer service rep told me I was being charged for never returning my recycling bin. I said that I just kept using it every week when recycling came since my community started paying for it. The lady understood and said she would take care of it.

This company in southern Virginia is the worse company. I’ve never had such bad service from anyone in the whole world. It took over a month just to get a trash can and since I’ve received the can only one pickup and nothing in three weeks. No pickups. So $90 paid already for trash service and can drop off and only about five pickups in two months of service. Although their customer service phone service is nice what they say they are doing doesn’t get done like picking up your trash. So think twice before even considering this company because trash not pick up 'cause animals breaking bags and the stink of old trash build up around your driveway. Why they stay in business in this area a wonder. I will try the competition and always share my bad service receive by this company. That doesn’t even deserve a one star out of five. Concerned ex-customer

We were with this company for a couple years. Frequently, they left trash in the bottom of our can, and there was always trash blown around our yard after they picked up. Sometimes they'd delay for no apparent reason. And every year they gave us a significant price hike with no warning. So we finally found an alternative and canceled our service with them.

Several months in a row of skipped trash pickup. Called Republic each time and reported the issue. They guaranteed that trash would be picked up the next day... then the next... then the next. Trash never was picked up until the following week. Each time, the representative read a canned speech explaining that there were new drivers assigned to my route and that the skipped trash would be picked up. Never happened.

Being a customer for a year I would have experienced nothing but problems with them. They took three weeks to get a can out to my house. They bill a month ahead of time and they expect it to be paid. They're all so rude and they want to explain how they like to do business. Well I'm a consumer doing business with them and I don't like to do business their way so they literally came and took my 4 yarder away, made me re-sign a contract and now I'm on the third day of waiting for my for your order to be returned by a mister. Warren in the service department I guess has basically told me to go pound sand. They are rude. I do not recommend using them for anything. I contacted waste management and my problems have been solved within 2 hours.

We've had Republic Services since our township switched. They wrongfully charged my acct twice and they were supposed to fix it. As to this date after 3 call in attempts that they are having management take the charges off, the issue still is not fixed. Every month, they refuse to take my garbage because it's showing that I owe money. This company is "garbage".

I moved from Michigan to Ohio and had to select a trash removal company. After researching online I choose Republic Services for my trash/recycling. I set the account up online and was told my monthly bill would be $34.50 for the trash/recycling bundle. I was also told when my bins would be dropped off. Well my bins never came - so I had to call into customer service and after 2 separate calls - I finally received my bins. They were supposed to drop off 1 recycling and 1 trash can - however they dropped off 2 trash cans. So I called customer service again and they came out and replaced the bin... and then charged me a $30 fee for swapping out the containers which was their mistake to begin with. I had to call again to get this fee removed and to also get my bill corrected as it was more than double the charge for monthly service.

We just had a pick up done and the while picking up the trash can with the container grabber/clamp a couple of trash bags fell on the ground. The driver got off the truck and threw the bags back into my trash can. I thought he would go back into his truck and pick up my trash can with the clamp once again and dump the 2 bags into the truck. Instead he looked towards my house and saw if anyone was looking and just walked back into his truck and drove away.

Republic Services in Hall County Georgia is an unreliable company. We were with them for several years, and recently terminated service with them due to missed pickups and blatantly deceitful customer service practices. Our trash and recycling was left to sit at the curb for weeks, and their so-called 'customer service representatives' apparently have no problem making promises they know will not be kept. We fired them weeks ago, but there are other homes in our subdivision whose trash has been sitting at the curb for at least two to three weeks. We are telling our neighbors to do the same thing we have already done - fire them and go with another company. Republic Services needs a wake-up call that they are not the only sanitation service operating in our area - provide the service customers are paying for, or get out of the business.

My garbage can was damaged by the automated garbage truck... The garbage can was set down so hard that it broke a wheel off. I request a new can (exchange) and it was delivered very quickly; but then I get billed on 04/22/19. I call Republic Services on 04/23/19 and they agree it is their fault and will issue a credit. On 05/10/19 my credit card gets charged and I call them back. Once again, they agree it is their fault and tell me a refund will be credited to my credit card.

So I retired after twenty years of service. At the time I retired I went to my manager who at the time was Matt **. I asked him when I needed to start paying for service and he said, "Never. You have worked 20 years and you earned free garbage service for life." I thanked him and now all of a sudden I got a bill and they're taking my free service away. I retired in July 2017. I understand they are picking up cans from people who were fired. I get that. But I earned this benefit and still have not been properly explained why. Pretty damn chicken ** to me. Especially when no one had the balls to contact me and explain. Gary **

We were with Chef Container (CC) then Republic Services (RS) bought them. RS records showed I had 1 trash, 1 recycle and 1 yard. I had 2 yard with CC so called RS to correct their info. A year later they billed me for 2 trash, 1 yard. After 3 calls to correct their info, I CANCELLED. Summary: Stupid CS people just should not be involved in business. They don’t listen!

Republic Services raised my bill 21% overnight. I called to inquire. They wouldn't budge. I cancelled my policy with them 2 weeks later. Costs may be going up ... but people, 21% is absurd! Do you get a 21% pay increase? People are lucky to get 3% pay increases ... and we are supposed to absorb a 21% trash haul increase.

Republic Services bought Wabash Valley, my trash co several years ago. They raise their rates every billing cycle until you call. Then they roll them back only to raise them again. I cancelled my service with them for this reason and another disposal co is now available in my area for half the price. Now they keep billing me for debt that I do not owe. Also they turned me into a debt collector. They can't send me a bill of the detailed charges and every time I've called the charges are for different fees but remains 110$. Stay away from this co if you can.

Needed a waste container for horse manure and yard trimmings. Got a reasonable price over the phone which lured us in. The price was correct on the first bill, but the rep failed to mention the drop off or setup fee, Admin fee, fuel fee, environmental fee, & recovery fee. These fluctuated over the next 20+ months. Then they jacked up the price without warning! The base price of my service went up 28.8% in one month! The other fees are based on a percentage of the base price so the entire bill increased exponentially. I called to verify with the apathetic rep and was told that this is the way it is. I retorted that this was unsatisfactory and poor form as for as customer service goes. No reaction from the rep.

Do Not Do Business With This Company. My elderly boss who is an owner of a small business began service with Republic in 2010. He has been a faithful customer who has paid every bill on time. However when he signed a contract for 139 a month for service and never one time was the bill under 300 and when I finally had enough they were charging this elderly man 769 a month for the same once a week pickup. This is unacceptable. There is no reason in the world he should have been singled out and charged this abhorrent amount simply because he wasn’t calling and complaining. When I canceled the service I did so with a certified letter and gave them 30 days. The account manager called and told me I was locked into the contract til 2022. I canceled the contract two days too late during the renewal time which I had no knowledge of whatsoever.

You never know IF they will pick up your garbage on time. WHEN they don't (NOT IF) they have nothing but excuses and give you no results. You have to ASK for a refund, where they submit your "request" for a refund for "Approval". I cancelled my services with them and they charged me to pick up THEIR trash cans as a "SERVICE". DO NOT USE THIS COMPANY!! They will rip you off and their lack of service is outrageous.

This company sucks. One morning they passed by my house and didn't get my trash. My bill was paid up to date. I called and said they would come back the next day. One day they were just sitting in front of my house looking at it. I opened the door and asked could I help them. They said I called for a pickup. The date was a year ago, which brings me to this question. Why do I have to call for pickup of grass bags? If you have a certain day to get regular trash, why not have a certain date for the other trash? WHY IS THAT HARD TO COMPREHEND?! No one could answer that.

Republic container washed into pond. I called for pick up (I removed from pond, wasn't mine). Adv they wanted to bill me, finally said they would pick up, had date set 04/01/19. NO SHOW, then told April 15th (no show) called, said be there next day, NO SHOW. Called again, told May 31. Totally unacceptable, their trash container littering our pond.

1) Poor management - every time I sent emails to Lauren asking for questions or updates, I rarely got the responses from her. Even voicemails got ignored. She is horrible with follow up and she is rarely in her office so phone calls usually went to her voicemails and even so, she never called back.

The service is absolutely horrible. I called for months to discuss the outrageous prices and no one would call me back until after they rolled me over into another 3 year contract and now they refuse to move their dumpsters from my business and are telling me I have to pay for the amount of a 3 year contract that I never agreed to. Do not sign with this company unless you want to get scammed.