Republic Services Reviews

We have been a customer of Republic Services for over 25 years and have always received excellent service. Our driver, George, is phenomenal, our account representative, Pamela **, is absolutely the best. Her response time to any call or question is extremely quick. She's very knowledgeable and always looks out for our best interests. Republic Services is an excellent company for our needs.

This 5 star review is going out to Chris ** and his squad out doing Central downtown area. I’ve had a few mishaps with some pick ups whether the fault was on me or his crew, Chris has come through making it right and handled in a very professional manor and time frame.. Reliable is what comes to mind when hear people looking for a trash company and I do express that as well. EXCELLENT JOB CHRIS AND SQUAD.

I want to take a minute to write a big THANK YOU to Tim M. who picked up our bin today. I went out a bit ago to bring my bins back to their 'resting' spots, went out the door and they were sitting there.. The driver had taken time to bring them back up the driveway and placed them where they set. I truly want him to know how I appreciate the thought. Please pass this on..

As a small business with an estate clean out company, we have a lot of items that need disposed of. We have weekly pick up and have a team that we work with at Republic for the business. We have had really good experience with our account managers in the past, but all have transferred or left. Our new account manager, Tenisha ** has been, by far one of the best. She has followed through with all of our requests right away. She is friendly, eager to please and does her job well. I hope she sticks and stays!!

Idk if anyone is looking for trash pick up on the commercial side but I wanted to share my experience so others would know. I signed up with Republic and I have had nothing but awesomeness. TJ ** is wonderful to work with any questions I have he's on it. They come and pick up on your selected schedule. You are notified before they come as well as once they pick up. You are also made aware if there is a delay in your service for whatever reason. If you're not having Republic as your commercial trash service you're missing out. Best customer service hands down.

Have been a customer for over 15 years. I would strongly not recommend Republic Services. When using their service, you get locked into 36-month contract that auto renews if you do not contact them, but you must contact them 60 days before end of contract to get out of the contract. If you cancel service before then you will pay a large sum of money. But they will offer you a 1-year price deal and then after giving you increase without notice. Per their terms and conditions they do not need to give you notice of any price increases. I received 2 increases in 1 year totaling $168.75. But they would be happy to renegotiate a 1-year price deal then lock you in for another 3 years. They price gouge the customer and once the customer realizes they are being gouged they will pay thousands to Republic for no services. Just them taking your money. The review really should be ZERO stars.

Worst customer service EVER! Quick to take your money but try calling them for ANYTHING! I have been on hold 4 separate times for a minimum of 30 minutes. If you have a choice, NEVER use this company!

Only leaving 1 star because zero stars isn't an option. My entire experience with Republic Services has been a nightmare, start to finish. First trying to cancel service when I moved required multiple phone calls where I was placed on home for durations of 40+ minutes, only to reach an hour where there reps were gone for the day but rather than forwarding me to a voicemail or any sort of message that would've indicated the hold was futile I remained on hold, and would have, indefinitely.

Don’t ever miss a trash pick up because if you do, only once in 5 years, there is no grace, you’re just up a creek. We put our trash out at our usual time. The trash person happened to come earlier than usual. We have had the same trash schedule for YEARS. And when I called to have them pick up they were not willing to work with me at all. And I wasn’t talking to someone local, I was talking to someone at a call center somewhere else. Do NOT go with this company unless you have to.

They charge for an overfilled bin, even when I am onsite and have pictures of the UNDERFILLED bin. Over an hour on the phone, three reps transfer me to a line no one picks up. Republic is getting away with this all over the place. If there is a class-action anywhere, I want to be a part of it.