Republic Services

We have been with Republic Services for about 20 years. Have found them to be consistently reliable and professional. During snow, since we signed up for phone notifications, I get notified in a timely manner of any schedule changes. They have also been very accommodating when we had special requests (large items etc).

Had a large amount of yard waste at curb. The company removed the entire amount. This is the first time I ever had the entire amount removed in one P/U. They left the area clean, WHAT A GREAT JOB, Professional.

And employee gave us his Father’s Day present that he had got from the Republic Services and they also give back to the community. When COVID-19 hit they still go back to the community. They are a great group of people and should be acknowledged and I would like to personally think Rodney ALD from Vidalia Georgia great work. Thank you.

I have had service with them for only a few months. In this time I have had to call customer service 8 times. The first call to start services went well. I was told they would bring me a can in a couple days. I specifically asked when I would get it because the previous owners left a lot of trash. So I wait 3 days just in case. I call customer service. She says they haven't been my way yet but it will be there before garbage day. The day before garbage day I call again. I was told I would have it by 5:30. Garbage day comes, no garbage can still. I call again, I am told it was scheduled to be dropped off by 5:30. I call again. I am told you all have a week to bring the can. After attitude, as if she had to bring it, she agrees to put in an order to get a can dropped off.

We have called numerous times and they still haven't shown up. Completely overflowing. And when they do finally show up they leave the trash around the dumpster. Do NOT use them. They also do not have a section to leave a review on their website AND don't let you use a web browser they can't track. The worst ever. I wish I could upload the pictures.

I had the worst experience today with customer service. I spoke to five reps and none of them knew how to handle my call. The worst was Juan when trying to explain my conversation with the previous rep. He rudely said, "You are talking to me now," notated the account and just told me what I need to do rushing the conversation to get rid of me. Unfortunately I'll call back to order more service but I will not talk to this rep ever again.

I called them to cancel my service but they don't let me cancel, I asked customer service on the phone but they said they don't know. After multiple attempt, they make me write a certified letter to mail it in. I did, they received it. Then they email me & said that I have to sign the paper to get charge $50 for remove the container. Which should be no charge since they already charge me $200 to deliver when I signed the contract 4 years ago. They told me that there is no other choice. I went ahead and agree to pay $50, but they sneak in the contract to renew without any notice & now they told me if I can't cancel it. Every time, I called the main number, the customer service always say they put in a case & call me but no one call me.

I tried calling 3x to cancel my services and the customer rep said they will ask the account manager (Xaviar ** at Western Way, Jacksonville FL) but he did not called back after the 4th day. He said he was on vacation! Ok so nobody can cancel their services when the account manager or rep is on vacation...! Secondly I sent in the official letter to cancel. He received the letter but he said it needs to be CERTIFIED LETTER and the reason he said was that it needs be acknowledgement of them receiving the letter. He already received the letter in the first place and with many emails correspondence he still insist of certified letter!

They do have very kind customer service reps. That’s it. Service is terrible and I’m constantly calling so I can get my garbage picked up because they didn’t pick it up. No reason for it either besides “unforeseen circumstances” that I wouldn’t have even got that much info if I hadn’t called. Today is Tuesday and now they’re saying it won’t be picked up until Thursday. This comes after they just raised my rate. Do not use this company.

This company has the worst billing department. If their trash pick up services and their monthly cost weren't so good, we would leave in a minute. Plan to call EVERY quarter regarding incorrect charges that aren't on your contract.