Republic Services

Republic Services Reviews

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Overall Rating
1.7 out of 5
See all 1,337 reviews

About Republic Services

Republic Services Reviews

ConsumerAffairs has collected 1,337 reviews and 1,075 ratings.

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Page 1 Reviews 0 - 10
Staff

Reviewed Nov. 29, 2023

It would be nice if the drivers were intelligent enough to not leave the trash cans tipped over in the middle of the driveway. Be intelligent enough to pick it up and not block the drive. That ignorance is inexcusable.

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Response from Republic Services

David, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

Customer ServicePriceStaff

Reviewed Nov. 29, 2023

Bad company and customer service, I'm about to cancel my service, every bill overcharge. I have to pay 175$ a month and I never pay less 300$, and this month they charge me 650$ for overload and I never have overload. I called the customer service many time to give me a proof for that and they said we will call you back and that's never happens. They try to take extra money. I don't recommend those people for service and I will see if I can saw them. Really bad business.

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Republic Services
Response from Republic Services

Ahmed, we apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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    Staff

    Reviewed Nov. 21, 2023

    I have reached out to this company multiple times regarding their poor service in my neighborhood. There is always an excuse. Not enough people came to work is not a good enough excuse. Maybe if you paid more, your employees would show up and our trash would get picked up on the scheduled day.

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    Response from Republic Services

    Susanne, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you

    Reviewed Nov. 20, 2023

    I had been with Republic Services for 11 years. I had signed a contract for 203.00 per month. I was reviewing autopays and saw I was being charged 500-600 a month. The CSR was a complete hag. I switched services to another company. They charged me 3200.00 to close the account. They didn’t show up and overcharged many, many times. Do not use them. Fair warning.

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    Republic Services
    Response from Republic Services

    Candy, we apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

    Price

    Reviewed Nov. 18, 2023

    I wish I could say this is the worst trash service I have ever used, but I can't because this is the only one I have used and the only one in my area. It's very expensive, and there are many times when they don't pick up trash for multiple weeks. Last Christmas they didn't pick up for three weeks, and they are on their second week without pickup now and doubt they will come next week because it's Thanksgiving. It's very frustrating paying 80 a month and not getting trash picked up at all forcing me to take it in my car to a dumpster. My mom pays 25 dollars a month at a competitor and hers gets picked up no matter what rain, snow holiday, it doesn't matter. I would switch in a heartbeat if the competitor covered my area.

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    Republic Services
    Response from Republic Services

    Zac, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

    Reviewed Nov. 17, 2023

    Do not utilize their services, they don't care at all about customers. I have had to escalate thru the city multiple times and they still do not pick up my trash on the correct day. I would suggest complaining at your monthly city board meetings as they pay you lip service but never follow thru.

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    Republic Services
    Response from Republic Services

    Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

    Customer Service

    Reviewed Nov. 17, 2023

    They change pickup date very few months. Then constantly I got email updates explaining how they were short-staffed or the weather so they wouldn't be out there this week. Really really exceptionally poor service.

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    Republic Services
    Response from Republic Services

    Charles, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2023

    If you choose to give this company your business be prepared to go down a one way street... only their way! Our company was with them for 11 years. Zero missed payments, zero late payments & zero returned checks. Prices go up constantly. You have to give them 60 days notice, in writing, in order to cancel their service. I emailed them the cancellation letter to the email address they provided. Never heard a word. Called. They transferred me to my rep. I've never met her, didn't have her phone number or her email address. She told me they did not receive the cancellation notice (that it was my fault that I sent the letter to the wrong address - even though they gave me the address) and they would not backdate it.

    My original email never kicked back so I had no idea it was in lala land. My contract expired 11/1/23. They would not cancel my service due to the letter not going to my rep and informed me that I would have to stay with them until 11/30/23. When I received my bill for November 2023 it was $150 higher. When I asked why I was told that my contract was expired and I had a price increase. I hate it that I was loyal to them for so long. I've found another company for literally 1/2 the price. Republic Services is terrible. If they don't like what you are saying they'll just hang up on you. Shocking to me as a business owner. And reaching out to their manager is a joke. I truly hope that all the bad things they are doing to people come back to them 10 fold! I would prefer to give them a negative star rating but that's not an option. Really crappy people to deal with!

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    Response from Republic Services

    Lori, we are disappointed that we have lost your business. If there is anything we can do to make things right, please send us a private response including your service address with zip code and a contact phone number. We hope to hear back from you soon. Thank you!

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    Price

    Reviewed Nov. 14, 2023

    Terrible service. Would give zero stars if possible. Expensive as gold and as trashy as the trash they remove. I wish that there was other company servicing my area, would change in a blink of an eye.

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    Republic Services
    Response from Republic Services

    Juliana, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

    Customer ServicePunctuality & Speed

    Reviewed Nov. 13, 2023

    As a body shop business we definitely have trash daily and require pick weekly. We are lucky to have 2-3 pick up a month. Weekly we have to call because they never showed up. Always the same excuse, it will be done by end of day and they never come sometimes for days and sometimes until the next pick up. If we can locate a reliable trash service we would, doesn't seem like trash service cares about their customers but they sure do stay on top of their payments.

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    Republic Services
    Response from Republic Services

    Lorena, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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    Republic Services Company Information

    Company Name:
    Republic Services
    Formerly Named:
    Republic Services - Waste Management
    Website:
    www.republicservices.com