Republic Services

Republic Services

 3.6/5 (729 reviews)

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Overall Rating3.6 out of 5
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About Republic Services

Republic Services Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 22, 2023

I put my account on seasonal hold in October 2022 - late April 2023 and every single month they billed me stating that my account was past due. Each month I had to call and each month a customer rep assured me that the issue was taken care of. Never was it taken care of and now they are saying that I owe $77??? The last person I spoke to had ZERO records of me calling each month to get my account back to an on-hold status. Do not use this company.

Republic Services response

We apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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Resolution In ProgressRated with 1 star
Verified Reviewer
Original review: May 18, 2023

Our previous trash hauler sold out to Republic Services. Rates went up, had missed pick-ups every week, won't accommodate pickup for disabled patrons!! When you have to call or send a message via their website just to try and get them to do their job, every week. We had our old trash company 30 years, no problem with them driving down our long gravel driveway to empty our cans, twice a week without having to call and request a pickup when we already have scheduled pick-up days.

Republic Services response

Please accept our apologies for the frustration you experienced by us missing your trash and failing to meet your expectations. We would like to contact the local office on your behalf and resolve any issues you are experiencing. Please send us a private response including your service address with zip code and a contact phone number. We hope to hear back from you soon. Thank you!

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    Rated with 1 star
    Verified Reviewer
    Original review: May 17, 2023

    Told one thing on the phone, the bill would be "$72 plus a few fees, never over $100" - folks my bill has never been less than $200. I might have been able to live with that but they have missed a pickup a few times. Once they got stuck in my ditch, it's been a hassle. Called to cancel, was told I would have to pay a liquidation fee to get out from under the contract that I should have read better. Just disappointing that with all of the protections we have against shady business like this, these people still get away with it. So now I pay $1400 or I continue to pay $240 a month.

    Republic Services response

    Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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    Rated with 3 stars
    Verified Reviewer
    Original review: May 12, 2023

    I’ve had an okay experience with Republic Services. We’ve had a few missed or late pickups. But I’ve been able to get those issues resolved with help from their reps. Not ideal, but at least it resolved my issues.

    Republic Services response

    Thank you for sharing your experience. Customer feedback is very important to us here at Republic Services. We apologize for the frustration you experienced.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 26, 2023

    Republic Services is the worst! They miss pick ups repeatedly. They bait and switch their rates. They raised them every year and worsened their reliability each year. When we cancelled service they let the pick up containers stay by the road for three months. Then they charged a pick up fee for retrieving them. Their customer service people are rude and Incompetent. They get a zero in our book. The worst!

    Republic Services response

    Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: May 24, 2023

    I reached out to the email in Republic's response. They fixed my account, and made good on their quote. I am editing my review to reflect this, and appreciate the response and resolution!

    Original review: April 24, 2023

    I just got the first bill, and I'm already disappointed. I received an initial quote from a customer service representative, and he had everything laid out for me and ready to go. I just had to call back when my current service ended and tell them I had a quote ready and to start the service. I called back to do just that, but the next representative ignored the quote and made her own without any of the notes from my original quote taken into consideration, which I realized when I received my first bill. I called customer service about it, and was told that's just the way it is. She had no desire to help, and did not even try to look into it. So, I'm stuck paying $100 more than originally quoted. I will be going back to my previous trash collector. They may be more expensive per billing cycle, but they had WAY less service charges, and they were WAY more customer oriented.

    Republic Services response

    We apologize for any breakdown in communication, we would like to maintain a transparent relationship with our valued customers. We are more than happy to further review this issue. Please send us an email to CCRM@Republicservices.com subject line BBB Review. Please include your service address with zip code, and a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!

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    Rated with 1 star
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    Verified Reviewer
    Original review: April 16, 2023

    Almost 350 dollars in bills for a month and a couple days of service. I cancelled immediately after seeing my first outrageous bill. Customer service lied to my face, they charge insane fees including container delivery, container removal, administrative fees, late fees, fuel environmental recovery fees. I am appalled at the lack of respect to their customers and the outright price gouging. My new neighbors came to me immediately after they saw the cans and warned me of this predatory company and to use a different one and I am so glad I did. By the way, the NEW company charges less for an entire YEAR of service. I am beyond upset and I will not be bullied into paying such insane amounts for someone to dump out a trash bin. Do yourself a favor and never EVER use them.

    Republic Services response

    Hello, Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 11, 2023

    I submitted a service/estimate request online and followed up via telephone after not receiving a response via the web. On the call, I told the rep I spoke with that I had used Republic previously at another organization because they offered a no-term agreement, and that was what I wanted. The rep emailed me an agreement with an overview that reflected no contract term and a reasonable estimate. I signed and returned on January 19.

    On January 29, I received an email informing me that my service was on its way, and another on the 30th informing me that my service had been completed (meaning that the dumpster had been emptied). The only problem: my dumpster had not yet been delivered. I was billed for two weeks—and received "service complete" emails during that time—before the container was ever delivered.

    The dumpster was finally delivered during the first week of February. On *the day after* it was delivered, a contractor performing work on our property disposed of an old door in the dumpster. The door—the only garbage in the dumpster—sat in the dumpster for weeks. I took photos and videos. I reported missed pickups. I got an email confirming the completion of my rescheduled pickup (in response to my missed pickup report). THE DOOR REMAINED IN THE DUMPSTER FOR A FEW MORE WEEKS. I took video of it still in the dumpster on March 8.

    All the while, I was receiving regular weekly emails telling me that my service was complete, despite the clear photographic and video evidence that it was never emptied after it was delivered. Then I received a bill for DOUBLE the quote in my agreement, despite no changes to my requested service (and in spite of Republic's failure to meet the terms of our agreement).

    Then my service rep emailed me to ask how my service was going, and I replied that I would like to schedule the dumpster for removal and cancel my service. This rep replied and tried to claim that I would have to pay to terminate the contract early—despite the fact that (1) my agreement has no contract term and (2) I have abundant documentary evidence of their breaches. And now my account rep won't respond to me at all.

    So now it'll be a BBB and FTC issue—unless and until it becomes a legal issue. Fortunately, my friend and law school classmate Joe is an expert in this domain. You can read about the shady dealings that commercial waste companies try to pull off by googling "The Dirty Business of Commercial Waste Hauling"—an article he published on LinkedIn. And then contact him there for help if you need an advocate. This whole industry is dirty—in every sense of the word. I have photo and video of the door still in the dumpster on March 8.

    Republic Services response

    Thank you for sharing your feedback, we take pride in serving our customers and providing an exceptional customer experience. We would like the opportunity to make this right, please send us a private response including your service address with zip code, and a contact phone number. We hope to hear back from you soon. Thank you!

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    Rated with 2 stars
    Verified Reviewer
    Original review: April 4, 2023

    This company has missed our whole section on pickup day twice and we have only had them a few months. If each individual does call and report the problem you don't get a pickup that week. This didn't happen with our old company. So sorry we are now stuck with this company.

    Republic Services response

    We would like the opportunity to investigate your feedback further. Please private message the service address and contact information.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 24, 2023

    Republic Services is charging a ridiculous amount for fuel surcharge, $28 a month on top of $ 60 trash fee for weekly trash pickup. I’m paying almost $90, almost $25 a week to empty 1 trash can. My bill went from $50 to $90. Gas prices have gone down yet they keep increasing charges. I’ll be looking for alternative company.

    Republic Services response

    Jen, We would like the opportunity to investigate your feedback further. Please private message the service address and contact information.

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    Republic Services Company Information

    Company Name:
    Republic Services
    Formerly Named:
    Republic Services - Waste Management
    Website:
    www.republicservices.com