Republic Services

The WORST company I have ever dealt with. The town I live in has had REPUBLIC SERVICES for approx 3 years as our trash removal company. I had some BULK ITEMS that I wanted picked up. I was told to call them and list the items and they would schedule a day for BULK ITEM pickup. I did this. (4) different phone calls over a 2 day period. The first 3 told me that my town DID NOT have REPUBLIC SERVICES for trash removal. I told all 3 that we have had it for at least 3 years. They insisted we didn't and would not schedule a bulk pickup.

I am not sure where to begin. I wish there was a negative star system... This company is basically ripping people off by signing them to their service and not disclosing the non ending delays the customer will experience regarding delivery of the trash cans. When I signed up, I specifically asked that they would confirm the date of can delivery before I stopped my previous service and I was told it will be in a week. They intentionally lied because it's been 4 weeks now and I do not have my trash can... Every time I call they lie again by pushing the date a week further or even promising that it will be delivered that same week.

We contacted Republic Services that we were moving at the beginning of the month. They said we had paid for the month and so the account would close at the end of the month. During this time the people who moved in to the old residence, were able to use our equipment, on our money and Republic Services is fine with that! For 21 days, 3 pickups and using other people's leased containers, Republic Services allowed our money to help them catch a prospective customers. And it did not cost them one cent. It cost us. If you were to die July 2, your trash containers would sit there until July 31, and the refund is a joke. You would be charged the entire month while you are in your grave. The practice of this company is horrendous. The policy is geared towards profit against customer relationship.

I had two accounts with Republic Services in Tucson Arizona... one in a house I was living in and one in a rental property. After deciding to move into my rental property, I canceled both services (trash and recycling) for both properties on May the 9th. I canceled largely because the service had been intermittent and undependable at my rental property. At one location, they charged me an $86.00 pick-up fee to pick up the trash cans... double charging it. They also did not close the account. Two months later I had to call and request money back and again say the account should be closed. They had picked up the cans two months previously and why the account was still open remains to be seen. They are now telling me that it will take 6 to 8 weeks to refund the overcharge.

I switched my garbage collection services because I had trouble with my previous service. Besides having trouble getting my first cans delivered I did not have an issue with Republic Services until about a month ago. Usually I had my garbage collected by 6 am every Wednesday and was very pleased. Then the past month, I have been missed and when I called they said they would have them pick up by the following morning. Still nothing. Received call. They would be collecting and to keep the garbage out. Still did not pick up until the following week after my already scheduled day. So, I have now been missed again and have two cans and a huge pile of trash around the cans. It is disgusting and horrible to look at. It is embarrassing to see it sit there for so long! I have an outdoor party this weekend and my embarrassment is great! I would never recommend this company and I am seriously looking into getting another service ASAP.

I don't understand how this company is still in business. I am far from the only customer who is tired of the garbage quality of service from this garbage company. Pun intended. After experiencing many missed pick ups over the time I've been at my home, recently events were the final straw. One week I got yet another phone call from them, this time with a voicemail saying service was interrupted (big surprise) and to place my cart to the road for Thursday rather than Wednesday. I did so, and my trash was not picked up. I called. Reported this.

On 6/25/18 at 12:42 PM, I was driving on I-465 Southbound behind Republic Services truck 2528. Debris flew off the truck and went straight at my new car, cracking my windshield and scratching the paint on my hood. Contacted Republic within minutes of this happening, and sent photos of the damage (and of their truck in front of me). Over a month later, their claims adjuster finally contacted me saying that they won't pay for the damages and that the debris "must've come from the road". Now I have to pay to have my windshield and hood fixed because of no fault of my own.

I am a commercial customer. When I signed the 3 yr contract in 12/16, the rate for trash and recycling was $292.89 per month. Now I receive a new bill, and it's $509.58 per month. That's an increase of 77% in 1 1/2 years, and I can't reach anybody who can tell me why. I have 3 numbers for the sales dept, and not one of them picks up. If you need commercial trash service I don't advise working with this company. I also get weekly phone calls that the service won't be performed because of a lack of drivers.

Long time customer... Picked up trash May 3rd... Got message truck broke down and wouldn't be there next week. Well four weeks later still no trash pickup. Called and called always told would be there the next day. And you can imagine the smell of 4 weeks of trash in the summer. Cancelled service... No fighting for refund. They said they would cancel as of June 30th as you have to pay for full month. Even though they had not picked up since May 3rd. Only good point new service is cheaper!!!

Many times Republic has missed picking up my trash. My trash was to be picked up July 9, 2018. Today is July 18, 2018 and the trash is still sitting at the curb. I call once or twice a day and they said they will pick up that day but nothing but lies. I feel that I am being discriminated against for my sex and age. Also I canceled my service, reported them to the Better Business Bureau, called the Health Department, and contacted an attorney. This is about the fifth time I have had problems with Republic. I do pay my bills on time. They have my money and I have no service.

RS is contracted through the County. Their contract allows them to require service whether you use their service or occupy the property or not. Their argument to do so is that they are required to pick up your garbage whether you have paid for the service or not due to it being a potential health hazard to the public. However, my garbage as well as others on my street, has not been picked up numerous times for petty reasons such as the garbage lid not being closed, recycling boxes not bundled to their specifications, or simply items Put curbside are not placed according to their strict guidelines for pick up.

On 7/5/18 I requested a replacement for my recycle container. I received an email stating my container would be replaced on 7/9/18. I put the container to be replaced out the night before as was requested. When my container was not replaced by 2:00 p.m. I called Republic Services. I was told the container could be replaced anytime between 6:00 am and 5:00 pm but they would send a note to operations that I was waiting container replacement. When the container was still not replaced by 4:45 pm, I called again and was told my container was scheduled to be replaced on the 10th. No one notified me of this change. Now I need to leave my container out for another night which is frowned upon by the Village of Glenview. I just would have appreciated a phone call letting me know of the change.

This is the second time my trash has not been picked up. The first time several months ago resulted in waiting three days for a return truck to collect my trash, resulting in my HOA photo documenting this incident and sending a letter threatening to fine me in the future. I am again dealing with the extreme incompetence and malfeasance of your Republic Service (Las Vegas) employees. This is beyond incomprehensible and unacceptable on every level. I want my trash picked on time. And I want compensation for the extreme disregard for my trash service. Their “customer service” in Phoenix is deplorable and designed to cause further disruption and difficulties in attempting to resolve issues. Republic Services is a syndicate and needs outside competition to cause them to see what horrible service they provide. Their unwillingness to address these issues in a timely and professional manner is unacceptable!!!

This is the worst trash company ever!!! Their service department is so poorly managed and unfortunately they have the monopoly over all trash services in Las Vegas NV. I ordered a lid-lock back in May 2018 and they mistakenly installed it on the wrong bin. After I called their service department to explain the mistake, they said they would credit me back the installation fee. 1 month pass and the charge was not only still there, but they charged me late fees for not paying for the installation fee. I swear their accounting department is so mismanaged. When I call their service department again, you have to wait forever to get a respond.

After being a loyal customer for years and being charged and paying on time $360.00 quarterly. I recently found Republic Services is only charging my neighborhood $79.00 quarterly. They are charging me $281.00 more quarterly and $1,136.00 yearly!!! While they charge my neighborhood $216.00 yearly. Isn’t there laws against price gouging?

DO NOT DO BUSINESS with Republic Services. I have used them for the last 5 years, and there have been missed pickups with no notification or explanation. My trash had not been picked up since the last two weeks of May. I gave them until June, thinking maybe there was a mix up. THERE WAS NOT. There were unanticipated delays for an indeterminate amount of time. I was not notified by phone, email, or a letter in the mail. I had to call. I have called over 10 times in the last month, and finally canceled my service.

Been calling Republic to set up trash collection account for over 1 month, yet they still after over 30 phone calls to this company also emails, complaints begging them to please pick up my garbage they still pass my house weekly. Everyday I rebag it due to raccoons eating it and bugs on it and it smells. Of course it's a month of them passing my house and not doing their job. Wonder why they even stay in business. Oh that's right they are the only Garbage Pickup in the area so THEY DONT CARE.

I am very angry. Republic missed my street for bulk pickup on Monday. Today is Friday and the landscaper's bags are still in front of my house. I call Republic every day to be told different excuses when they will come. The city of Las Vegas should wake up and get a company that really cares. We more than likely be fined by the HOA. However I advised Republic I will be sending them the bill. Enough is enough already.

Paying for a service that we are not getting! Missed pickup and then after calling many times, get different excuses with no resolve of picking up the trash. It is in the nineties out and the trash has flies and smells. Ask to be contacted by a manager with a false promise: no manager call and no trash pickup. VERY UNHAPPY! They even send a text saying to have trash out by 7:00 AM for the missed pickup and yet the trash still sits. This is not only us but everyone that uses Republic on our road.

Republic Services are making several local customers angry. They keep missing pickup dates, they send out text messages with wrong dates on them, (date time has passed, or date day do not match). When asking to speak with a supervisor, they respond with that takes 24 to 48 hours. Had an employee there who was very angry and disrespectful that I needed to report, they don't care about that. I will be pushing for the entire neighborhood to DROP this bad company via the Next HOA meeting. Perhaps if that happens enough they may actually change.

Republic Services are RUBBISH!!! I have been with them for six years, and they have been sketchy about collecting my garbage for the past two months. I have called and called the Customer NO SERVICE center, and the people on the phone are clueless and couldn't care less. My whole subdivision has been missed for weeks, and when I call to find out what is happening I am told they are having driver issues, which I conclude is code for "Our Subcontractors Don't Want To Work With Us Anymore"... They don't want to tell you the truth or even help you get what you paid for. I am now told that if I want to cancel my service with them, I will have to pay a $24 "trash cart pick-up fee". Nowhere is that even mentioned on their website. DO NOT USE THIS COMPANY, THEY WILL ONLY STIFF YOU, and then make you PAY EXTRA when you don't want to put up with their lousy service anymore.

Arvada, Colorado. Worst company!!! Do not hire this company!!! I had them for years. They stopped picking up my trash right after I made my payment of $65.79 in March for the next cycle. The girl on the phone when I finally got ahold of someone said if I didn't like it to go with someone else so I did. She said I would get my refund within 4-6 weeks. Still have not received my refund!!!

For a solid year they provided good service, but lately we never know when it if our trash will be removed, but they aren't offering refunds. I was just told that they are experiencing a driver shortage and it's out of their control. Since when is staffing your business considered out of your control? Poor management maybe, low wages maybe (I have no idea) but it's definitely manageable. I left Republic and went back to Modern Waste. It might cost more but I need reliable service.

I pay for weekly trash removal by Republic Services but it has been almost 3 weeks with no trash pickup. I call daily and every time I'm told it will be picked up tomorrow, but tomorrow never comes. Now it's the end of the week and they leave a phone message saying it will be another week before the trash will be picked up. When you ask why your trash is not being picked up, you only get a scripted answer "that it is due to unforeseen circumstances". The trash overflows the bucket and the animals are pulling it apart daily it is becoming a health issue. I have already had to bring 3 bags to other family members to have them disposed of. Everyday we struggle to keep it picked up so it isn't flying into the neighbors' yards. You can't pull it back up because you never know when they are coming. It's just ridiculous at this point and no one seems to care about the customer.

I will typically place my own additional 32 gallon yard waste can out on the day yard waste is scheduled to be picked up. For years this has never been a problem. Now within 8-months two of my 32 gallon yard waste cans have disappeared. I don't know what has changed. Fortunately I have a security system with cameras and to my surprise found that the garbage man took them and clearly knew it based on the video. It's unfortunate there was no note or call indicating what happened.

Beware of their add-on charges. Republic charges extra to pick up appliances and their bill continuously increases. I researched other companies in the area and found Tri-State Disposal will pick up one appliance per week. No extra fees. Decided to switch companies at end of billing cycle and not renew my service with Republic Services. I called to cancel service and Republic Service (lady in office) tells me that there is a $33.00 fee to retrieve their container. I related to her that I don't agree to pay this pick-up fee for Republic to retrieve their own container that I was renting.

Called and setup services earlier this week. Was told service would be started today 6/8/2018. Garbage was never picked up. Called the call center because you can't get to the local office. They will request it's picked up but no guarantees. I asked for a supervisor. After 45 mins on hold I was hung up on. Called back and finally got a supervisor after 20 mins. He said the exact thing the other person did. Me: "Ok get the local site on the phone, them: "Oh we can't. We can only send a message." Me: "Your person set this up and guaranteed pick up for today." Them: "I'm sorry but she told you wrong." Me: "Get someone on the line." Them: "We sent a message. Someone will call you back later before 5 pm." Click. Horrible. Do not put business thru this company.

I am astonished at how this company is still in business. I thought my issue of missed pickups was local, as I was also told by a representative via Twitter, until I read reviews complaining of the same issue across the entire country. I was told that it was my local facility that is having issues and that they are "unforeseen circumstances" but I am now learning this is just an excuse because the same thing is happening nationwide. As another reviewer stated, we were told our pickup was delayed one day due to the Memorial Day holiday and would therefore be picked up on Saturday instead of our normal scheduled day of Friday.

My elderly mother has garbage pick up from Republic in Bridgewater NJ. I was there recently and arranged to have 10 extra bags of bulk trash picked up from her property. As I type, the bags are still there 8 days later. Oh yes, she was charged $3 a bag. I have called every day for 5 days. Was on hold for 20-30 minutes, then told the pick up was scheduled and then it never happened. Yesterday June 4, I was on hold for 30 minutes, then took advantage of the call back service offered. NO CALL BACK. I gather they are a monopoly in many areas. What will complaining on this site do?

This company is a joke. Called them 2 weeks ago to start new service, but was on hold for over 30 minutes without ever talking to anyone so I hung up. I called back the week of Memorial Day to try to set it up again and spoke to a lady that said she would set it up. After 45 minutes, she said service was set up and the containers would be delivered on Friday. Friday night, we realized there were no containers. I called Saturday, no answer. I called today and after being put on hold by the first lady for 45 minutes, I hung up and called back. The second lady told me there was never an account set up for me. She apologized many times and promised that she would get me taken care of. TWO HOURS LATER, she said I was good to go, BUT we wouldn't have service until MAYBE the following week, and she couldn't tell me when the containers would be delivered.