Republic Services

I have had a few trash services in the past and by far this is one of the most poorly run companies I have ever come across. Going from a mom and pop company, I stupidly moved over to Republic based on the convenience of the many pay methods and price. Welp. You get what you pay for. Not only is the service appalling (missed pick ups, trash left on my lawn, unknown holiday/weather delays), but the price does not include the MANY hidden fees and proved to be more than my previous service.

This is the very first time I will write a review ever. I was a Republic customer for years, and have had several missed trash/recycle pick-ups. However I canceled end of Oct 2018 due to price increases. Two huge bins sat in front of my house for 2 weeks after I cancelled. I had to call Republic twice to remind them to pick up their containers - I will not be responsible in case of damage or loss, besides the fact that they are eyesores/taking up property space. Last week I received a final notice bill (prior to Collection Agency) for $56.00. I then called to question it and was told by Brianna that it is the container removal fee. It was never disclosed to me, during my cancel & reminder calls that there is a $56 container removal fee.

My $100 a month dumpster ended up being almost $300 a month. In addition to a drop off fee for it, I was charged a fee for picking it up. It was picked up 3 weeks early and I was charged for the entire month. Every person I spoke with at the company gave me a different answer! They don't train their people either! After looking at the reviews, it is my opinion that Republic Services makes a habit of defrauding people. Most likely because it now has monopolized the garbage business.

Republic Trash Service in Lansdale is horrible. Had to call every week to get either trash or recycle picked up. Canceled them now. I am calling to get the cans picked up. They were suppose to pick up 1/7/2019. As of 1/10/2019 they are still sitting at my curb.

Republic Services is the worst. Terrible service and even worse customer service. I haven’t had yard waste removal for 6 weeks. Called and was told they were “very sorry” and would remove it the next day. Came home to full bins again, called and was told “the driver refused, sorry. They’ll try again on the next scheduled date”. I’ve never had such bad service without options to switch to a better company. I guess that’s how they get away with it.

When I initially contracted with Republic there was no mention of a trash can return fee. After I canceled Republic, I'm being charged $30.00 for them to pick up the can. Totally unfair. I have now contracted with Kimble who are about 30% lower in price.

I agree 100% with reviews that are unhappy with Republic Services billing. It is unclear what they are charging for... The environmental recovery is always different... They have missed pick up and would not respond to my inquiry regarding adjustment of my bill... administrative fees... Their billing is my major complaint, it just keeps going up and up. Someone should look into this company for fraudulent billing processes.

READ ALL THE POSTS. THEY ARE FACTUAL. I strongly suggest NOT USING REPUBLIC SERVICES. They are a shady company with ridiculous charges and unavoidable, unreasonable random rate increases. Even if you experience misfortunes and unavoidable downfalls in life Republic will not work with you. They immediately present you with legal ramification and extraneous charges. My business closed, due to circumstance beyond our control. I rented out the property to a different individual. I own the property, but the new lessee has no need for the service. I contacted Republic to let them know that I had to terminate the service and they immediately threatened legal action and penalty fees. The property has been leased out for Agricultural purposes. We are forced to keep and pay for a trash can that we will not use.

We used them for many years and their service was actually pretty good. Their billing was another matter. They consistently tried raising their rates without any advanced notification which meant you needed to call and negotiate it back down. Their last rate increase was 2.5x the current price, going from $95/quarter to $235/quarter. And they wouldn't negotiate the price. After I left them, I received a "final notification" bill from them threatening to send me to collection. Of course, this was the first bill I received. They want $60 because they picked up their cans. This was not part of the agreement when I signed up with them many years ago but they claim it is written in their fine print. Total thieves. Never, ever use these guys.

Unreliable service, rude customer service reps (when you can get someone on the phone). After canceling services (because they missed three weeks in a row), it took months to actually cancel, then they wanted to charge me $50 to pick up their trash can that stayed at the bottom of my driveway for another 2 months. Anyone would be better than Republic Services. I started using a local company and am so happy I did.

Had to stop their service, they try to double charge us for the last pick up. They will try and scam you out of money. Watch out. They are a worthless lying company. They oughta be arrested for impersonating a "reputable" garbage company.

Trash has NOT been picked up in 3 weeks! I have called 5 times, promised pick up 3 times, NOTHING! BEWARE of this company, they don't follow through. Excuse - normal driver on vacation. Bill is current.

Republic Services is a company who continues to raise bills using administrative fees and gas fees. I shopped around for another service after calling to complain about the can not being emptied. They called us liars and did nothing. I also complained about a personal trash can they crushed and ruined. They did nothing but try to get us to rent another can. This company is all about the money. Customer service is offensive. Do not use this company.

We used Republic for many years, but their bill kept rising every month. So, we shopped around for another trash service in our area. Found that a competitor’s service at a fraction of what we were paying. We cancelled our service with Republic and they charged a full month for the last week of service & a $165.00 fee to pick their container. What a rip off!!!

I don’t understand how these thieves stay in business. No matter where you look under reviews they rate one star, and from my experience with them, that’s only because there are no negative star ratings!! My wife and I had used their waste removal services for about 5 years and just being lazy, we accepted their crooked price increases every quarter. Little did we know that when we moved and quoted other waste removal companies, we were paying over twice as much as the competition! Then we cancel and we’re promised a refund and now waiting on 2 months with nothing.

I had been with Republic for 4 + years in this location. When they started having union issues, they kept missing or delaying trash pickup and did not pick up recycling at all. I called, but no response; I did not pay the bill for the upcoming quarter and engaged another service. Republic finally called me; I canceled. I then get a bill charging me a cancellation fee, as well as for picking up the containers. They would not refund the amount for their non-pickups. I was in a service business for 29 years. Mistakes will be made, but this is the worst response (continual) I have ever experienced. I hope the lifetime loss of a previously loyal customer is worth the $88.90 they are charging me.

The trash pick up is fairly reliable in my area but the problem I have with Republic Services is that every quarter my bills is higher than agreed with new phantom charges and misc. late fees, etc. Even after I canceled the service, they sent me a bill for another three months of service, as well as container removal fees, late fees, and phantom taxes.

Was with Republic for 4 years. Kept missing pickups then would text and say due to unforeseen circumstances. Canceled service and still want me to pay then they would reimburse me! What a joke of a company. Found another trash hauler my neighbor uses. No missed service and almost half the price.

We have been with this company since 2006. When our neighbors jumped shipped due to non pickups, we remained until now. In the past year, they have missed pickups 3x. The last time is it! Friday is our pick up day, but due to the holiday it was delayed a day. Usually the trash is picked up by 630am. So when it wasn’t picked up this past Saturday Dec. 29. I called around lunch time. The representative said there was a 4 hour delay due to a truck being out of service, but it would definitely be picked up by 5pm. I have 2 trash cans sitting near my sidewalk “overflowing”. I called twice this morning. First, I spoke with a representative named Michelle out of a call center in Charlotte, NC. She added me to the schedule for pick up today.

They are the worst, I have been with them for about three years and they have forgotten to pick up my trash about 6 times. I call and cannot speak to management. They lie and promise that I'll be picked up later in the day and they don't come for days. Right now I on a Saturday evening right after Christmas my trash is sitting on my curb and has not to be picked up. It is 4:03... I have called and am waiting on management to call me back. Then they don't even want to give me a credit for their lack of professionalism.

We have been a Republic customer for several years. For the most part, we have been satisfied with the services. However, there is one aspect of their service that has been a constant frustration to us. We missed getting our cans out for a one day delay pickup (Christmas holiday) and called three times that same day to ensure we could get our trash and recyclables picked up. I take full responsibility for not getting the cans out, but we were assured three times that they would be picked up that day. They were not. I called again the next day and was again assured of a pickup. Once again, they were not picked up.

Because of where my house sits I can only assume, Republic Services recycling has been taking our trash and putting it in either the next door neighbor's yard or the one next over to make it easier for the trash guys. I’m sure this is due to laziness however it caused our neighbors to look thru our trash, bang on our door and threaten us with personal details because they extensively went through our trash. This ruined our Christmas and caused us a lot of problems and anxiety. I would seriously consider using anything else because this has turned into a legal matter.

I was with them much longer than I should have been, unfortunately. Call it laziness, but regardless, I finally did research and am now saving over $50.00 quarterly. Over time, with at least two complaints the rate was reduced by Republic, however, when I finally called them to cancel he offered a much reduced rate from what I had been paying. It was not as good as what I was going to pay with the new service so I still cancelled, but I asked why I was not offered this much better rate from the get go because obviously I had been overpaying for quite some time! He apologized and said he did not know why I was not offered the cheapest rate. I had even previously asked a Republic rep if what I was paying was their least expensive rate and she said yes. I think you and I know why I was not offered nor told about their best rate till I was leaving. Lying jerks!

I was a customer of Republic Services and auto-paid by credit card on a quarterly basis. In November, I called to cancel services (they were already the highest priced provider in my area and they just raised their rates ~20% higher) which they scheduled for 12/6 (apparently, I can only cancel at the end of a "full month" of service). Anyway, they emailed 11/21 stating they owed me an $80.79 credit for the 2 months of unused service. On 12/21 they sent, via email, me a bill for $21.44 I called on 12/24 to investigate. I was informed on 12/24 that not only that I wasn't getting a refund but that I owed the @21.44 for the (never disclosed or agreed to) "standard container collection fee". $102 and change to pick up containers? It cost ~$10 / week to collect the trash but you try to steal $100 from people for picking up your property? Total scumbags.

I live in a small senior housing area where there are 43 individual units. Our pickup day is Suppose to be Friday every week by contract. If a holiday falls in during the week. Then the pickup is to be done on that Saturday. In the last 5 holidays. They have not picked on Saturday so our trash sits on the side of the road until they come. They will come on a Tuesday and then skip picking up on that Friday. So essentially they are screwing us as the bill is prepaid. They use to come around 2 in the afternoon on a Friday. But lately they have been coming before 8 AM and as early as 6 AM before people have a chance to put their stuff out.

I live in Renton. We do not get a choice about our garbage pick up. I have had horrible service from day one of their contract. They hit my car and trailer with the cans many times, someone has come out many times, sometimes even with the wrong info about others. I have offered to build a holding place, it seems to work for others but they say no need. Ya think. Yesterday they blocked my car in the driveway with the empty cans, they on the other side of the YARD BACK WHERE YOU GOT THEM FROM. Let me know if you have this same issue and both the city of Renton or Republic has done nothing about for way too long.

We had been Republic Services customers for over twenty (20) years. The quarterly price increase steadily for several years. As a concurrent you don’t really think about what you pay to have your trash hauled away. The drivers are friendly, courteous and picked up what was put at the street even if not “exactly” placed by the rules. The last straw came when discussing the price with a neighbor and found a new hauler was charging more than 60% less for the same size containers and frequency.

I started with Republic Services back in April of 2016 when I moved to Marshall Michigan. Everything was going okay, even though I wasn't really happy with how much they charged for their services. My wife and I recycle and compost over 80% of our waste, so it took us 3-4 weeks to fill our container (the smallest container that they offer). I knew that there wasn't much that I could do about it, and would still have to pay the full amount that everybody else pays. After the first year, only putting my container out for pick up maybe once per month, and after they missed those pickups 50% of the time, they increased my quarterly charges by almost $10.

Their drivers keep on missing our trash cans (we are a corner house with no curb to our right) because they don't want to get out of their trucks to roll the trash cans. This is a company of a bunch of spoiled workers who treat you like they are the customer. They requested that we place the trash cans on our driveway (blocking our driveway for about 6 hours with 3 different types of trash cans for their majesty to Not get out of their truck). We locate our trash cans on our left curb which is plenty of space but that would require them to get out of their truck, we really have no other option and they refuse it.

First, their drivers would empty the cans while the truck was rolling, sometimes spilling trash onto the street and leaving the cans in front of everyone’s driveway. Recently they left a bag of yard clippings and I called them about it and was told they’d send someone to get it. I called about it for 5 days straight and each time they said it would be picked up the next day. They never came. I asked to speak to a supervisor and was transferred to someone’s voicemail. I left a message and was never called back. This Monday they inexplicably picked up half the subdivision’s trash and left the other half.