Republic Services

Do not use services of this company! Expensive than other. Lots additional fees that other companies don’t even have. Awful customer service! Canceled my service over the phone, they didn’t cancel it. Overcharge me and said it was my fault for some reason! Bad customer experience ever!

Honestly an all around terrible company. They're constantly late or don't even show up. Trash can is always either toppled or in the middle of the driveway after pick up no matter what you do. Even if you put it per their specifications. They will always blame you instead. Customer service is non-existent. The person I spoke to was extremely rude and unprofessional. Late fee is atrocious and they don't even give a courtesy once-a-year fee removal that any other company does. I am unfortunately trapped using this company by the city. I barely use their service because of how bad they are and we are still stuck paying them.

I put my account on seasonal hold in October 2022 - late April 2023 and every single month they billed me stating that my account was past due. Each month I had to call and each month a customer rep assured me that the issue was taken care of. Never was it taken care of and now they are saying that I owe $77??? The last person I spoke to had ZERO records of me calling each month to get my account back to an on-hold status. Do not use this company.

Our previous trash hauler sold out to Republic Services. Rates went up, had missed pick-ups every week, won't accommodate pickup for disabled patrons!! When you have to call or send a message via their website just to try and get them to do their job, every week. We had our old trash company 30 years, no problem with them driving down our long gravel driveway to empty our cans, twice a week without having to call and request a pickup when we already have scheduled pick-up days.

Told one thing on the phone, the bill would be "$72 plus a few fees, never over $100" - folks my bill has never been less than $200. I might have been able to live with that but they have missed a pickup a few times. Once they got stuck in my ditch, it's been a hassle. Called to cancel, was told I would have to pay a liquidation fee to get out from under the contract that I should have read better. Just disappointing that with all of the protections we have against shady business like this, these people still get away with it. So now I pay $1400 or I continue to pay $240 a month.

I’ve had an okay experience with Republic Services. We’ve had a few missed or late pickups. But I’ve been able to get those issues resolved with help from their reps. Not ideal, but at least it resolved my issues.

Republic Services is the worst! They miss pick ups repeatedly. They bait and switch their rates. They raised them every year and worsened their reliability each year. When we cancelled service they let the pick up containers stay by the road for three months. Then they charged a pick up fee for retrieving them. Their customer service people are rude and Incompetent. They get a zero in our book. The worst!

I just got the first bill, and I'm already disappointed. I received an initial quote from a customer service representative, and he had everything laid out for me and ready to go. I just had to call back when my current service ended and tell them I had a quote ready and to start the service. I called back to do just that, but the next representative ignored the quote and made her own without any of the notes from my original quote taken into consideration, which I realized when I received my first bill. I called customer service about it, and was told that's just the way it is. She had no desire to help, and did not even try to look into it. So, I'm stuck paying $100 more than originally quoted. I will be going back to my previous trash collector. They may be more expensive per billing cycle, but they had WAY less service charges, and they were WAY more customer oriented.

Almost 350 dollars in bills for a month and a couple days of service. I cancelled immediately after seeing my first outrageous bill. Customer service lied to my face, they charge insane fees including container delivery, container removal, administrative fees, late fees, fuel environmental recovery fees. I am appalled at the lack of respect to their customers and the outright price gouging. My new neighbors came to me immediately after they saw the cans and warned me of this predatory company and to use a different one and I am so glad I did. By the way, the NEW company charges less for an entire YEAR of service. I am beyond upset and I will not be bullied into paying such insane amounts for someone to dump out a trash bin. Do yourself a favor and never EVER use them.

I submitted a service/estimate request online and followed up via telephone after not receiving a response via the web. On the call, I told the rep I spoke with that I had used Republic previously at another organization because they offered a no-term agreement, and that was what I wanted. The rep emailed me an agreement with an overview that reflected no contract term and a reasonable estimate. I signed and returned on January 19.