Republic Services Reviews

Without a doubt one of the worst companies I have ever done business with. Having a business account with them, I was fraudulently charged hundreds of dollars every month. Bills fluctuating from a couple hundred dollars to over a thousand all based on false claims of contamination in the container. Every time I argued it, they removed the charges after hours on the phone and withholding payment until resolved. Then when I pleaded with them to resolve or I would drop them, it continued for 6 months.

In 2024 Republic took over our route from a long time company whose owner was retiring. Their initial fee was $69.99 every 3 months, same as the old company. 2 years and 3 increases later they are at $147; predatory hardly describes their behavior, it's worse. In addition, they require use of their totes which they said were provided "at no charge". Guess what? They're trying to get me to pay $52 to pick up property they own provided at "no charge"(!). Do not do business with these people, do a search of all the fines and lawsuits they have and decide for yourself.

If I could give this company zero stars, I would. First of all, they do a contract for services, but they do not fulfill the obligation. If I were in charge, I would sue them for not fulfilling the contract. I do not recommend any township to prospect this business. Supposedly they were the only bid. Perhaps, the cheapest. However, they raised rates for no reason and they were never good. I still have their service.

This might be the worst company I have dealt with, I changed services 2 months ago and everything was smooth getting an account set up. Since then I have never had a pick up of my trash. Every week I call and get the same runaround and nobody can fix the issue. They are all very sorry but not 1 person takes the time to fix the problem. It’s been 2 months and they just follow their protocol that someone will take care of it and they never do. Can’t get a number to speak with a supervisor, there is no direction I can go but to call every week and talk to someone different every time and explain the same situation that never gets resolved.

High-priced, and when cancelled, they send you a bill for picking up their container. Plus a late fee.

Up until now, I had a very good experience. This time, I had a very very bad one. Had two old cans. I had two old green cans that were to be picked up because it was replaced by a larger green. Can they picked up one but didn’t pick up the other. I thought that was strange so I called was on the whole for 25 minutes. The guy said there was another truck coming to pick up the other one later that day, which was my garbage day on Thursday. They never came. They never came Friday. They never came Saturday or Sunday or Monday. I will just keep the can - screw it. When I called today, Monday, to try to resolve it, I was on hold for 25 minutes and then it was 5 o’clock so they cut me off. Very bad customer service. I’m very unhappy. They need to get their act together.

Terrible service and overcharged me by $200.00 a quarter for years. In July of this year I called a competitor and they offered me better service for a third of the price. I called Republic. Told them I was cancelling because of price and "what do you know" they matched the price. I then spent a month thinking about it, called them back, canceled the service and now they will not come and pick up their can.

TERRIBLE!!! LEAVES CONTAINERS IN THE DRIVEWAY INTENTIONALLY!!!

THEY SUCK. I WISH THEY WOULD BAN THEM FROM TOLEDO, OHIO.

They dropped off an empty dumpster, and just a few days later took it way empty. Then sent me a bill for an additional $447 for having hauled away the empty dumpster. I have spent many emails and phone calls trying to straighten the charge out, just to have all their representatives say they did nothing wrong and I owe the $447 even though they took away the unused dumpster. Their explanation was that the city that the house was located in was under contract with them for garbage services and they followed their city contract. This was a private citizen ordering a dumpster for their own home remodel that has zero to do with the city and their garbage collection service.

Darin out of Stayton Oregon was wildly helpful. We just moved here and customer support noted it would be sometime today where we would receive our bins. Still waiting on the bins but Darin was awesome enough to say good morning, shake my hand, and take the bags of trash we had set out. Great experience. Hopefully, this review finds its way back to the company.

They lie. And keep misses your trash pickup! They give you frustrations!

The worst company ever. They charge 4 times as waste management. They make you sign a contract with fine prints that it last for 36 month. Then they keep raising the payment without giving you the right to cancel the contract. The payment changed from $170/month to $540/month without any notice. If you want out the will charge you the payment until the end of the contract. By the West Management quote me $125 while they charged me $540/month and I have to be stuck with them. Be aware, NEVER use them.

This business is absolutely horrendous. They always leave trash for weeks at a time stinking up all these neighborhoods, they are very expensive and raise their rates way too often. This place has complete ** running it.

Very lazy drivers and Extremely rude manager Colleen! For the 4th time this year, the truck driver ignored our house or just picked up small bags but no emptying of main garbage container. Security camera shows it very clearly! Called 1h after driver went through. Person assured me the driver will come NEXT DAY. Next day: NOTHING! Called again. Person was barely competent to use computer (asked me 6 times for address and still had different name). Again assured me driver will come next day. Next day: NOTHING! Republic Services manager Colleen said there will NOT be any pickup until Friday (normal pickup). Our trash is FULL and Republic Services ignores their lazy drivers!!!!!! INCREDIBLE! The manager Colleen is horrible in nastiness and rudeness!

Very Disappointing Experience – Difficult Cancellation and Disputed Termination Charge. I would not recommend Republic Services based on my business experience. I provided notice approximately four weeks in advance to cancel our waste service effective August 31, 2026, and repeatedly requested removal of Republic Services' trash containers from our commercial property. Despite the cancellation and multiple requests, the containers have still not been removed. Republic Services has informed me that they intend to leave their containers on our property until September 30, 2026.

A contract for trash hauling services was signed for a base amount of $122.64 on 4/10/2025 which is a stable rate for 36 months irregardless of additional fees which I was informed was variable. In July of 2025 the base rate was increased to $149.87 and again in June 2026 to $194.83. The base rate has increased significantly without notice and violates the terms of the contract which invalidates the contract. I advise anyone doing business with Republic to keep track of your base charge. Still I am unable to cancel the contract or collect on overcharge. This is an unethical company and I would advise using someone else. I would give a zero rating if I could.

Republic Services is engaging in predatory pricing and deceptive retention practices against legacy customers. I was originally a customer of Randy's Environmental Services before Republic bought them out. Because I trusted the service, I had the account enrolled in autopay. Republic completely exploited that consumer trust by slowly creeping my regular residential trash service charge up by 83.7% over the last two years—exploding from $99.93 in September 2024 to $183.58 for September 2026 for the exact same service.

This company needs to seriously fire all the workers in Jefferson City, Missouri. Everyone needs an employee review. The city should cancel the contract. I have had the worst service. First, they delayed my rollout for my 20-yard temporary dumpster so that I would have no choice but to pay for it over the weekend, causing me to push my moving schedule back. But they took the $400 fee upfront. Then, they have me pay for a deposit for my new address, but didn't deliver the trash bins. I was supposed to get it today, four days after the fact, and it still wasn't delivered. Now, it's Friday close to closing, and Monday is Labor Day. I have trash that needs to be dumped. How is it that I have three accounts, but NO SERVICES!

This is the worst trash company I have ever dealt with. In the last 2 years they have raised the rates with no explanation, and I have had several missed pickups. When I report the missed pickups I am always assured that they will come back, and they even update the truck tracker tool to say my street was serviced but the trash does not get picked up. I can't recall the last time they came on a Monday which is my scheduled day. Sometimes I get notified that it will be delayed but not always. Customer service people will lie and tell you anything, including lying about bill credits to get you off the phone. Horrible company that I will be getting rid of even if I have to take trash to the dump myself, it will be better than dealing with these clowns.

When we had GFL, things were fine. Over the course of time, our Republic quarterly bill grew to $255! The service was still fine, but the cost inflation was huge, like >10% per year. Our new supplier charges far less than 1/3 of this amount. Cancelling my account was intentionally incredibly difficult - not possible via email or chat, only via phone, and then it's very hard to get to a live attendant, which is all intentional. I cancelled on Aug 5, with service concluding Aug 28. I asked to receive email confirmation, and they just said that it will come eventually. It didn't, and it's not in my spam filter. Soon after, I started getting harassment via phone and email to pay the next billing cycle that starts after Aug 28.

Multiple calls later they are six days late on their missed pick up for my recycle bin. They keep saying they’ll come tomorrow morning. I said forget it since the next day is our regularly scheduled to pick up. They won’t refund me for the missed pick up. What kind of corrupt business is this? Please City of Carmel let’s change our trash service!!!

Rep named Jake came to my store and offered services. However due to landlord services and decision difference couldn't go further and had to cancel service. Mind it that this all happened with in the span of 4 days time nothing over a week, had to ask them to move their container. Not used their services still they charged for $351.00 bill informing that just because they had to come out and land and take it back. And thank you for your courtesy to give me damn $100 waiver. Do not trust these guys. Had this kinda experince in Alabama too but thought might be different here in Georgia. But these snakes are same all. I will make sure my contacts know this and move to csw.

Very poor service! Late or missed pickups. I canceled my services, and I still haven’t received my refund after 10 weeks!!

Dear Monopoly, I am so pissed at this company right now. And I use the word company loosely. I am disabled so I ordered DOOR TO DOOR service. I started my service on 8/13. This was a Thursday, and I received my bins on Tuesday, 8/18 which is also my pickup day. Being that this is new service by Tuesday 8/25 I had a full trash bin and a 90% full recycle bin. Well, 8/25 I didn't get picked up. So about 3:40pm I called customer service. Now, I knew they closed at 4:00pm, this comes into play tomorrow.

I'd give them negative stars if I could. Attempting to work with this company has been a nightmare. We scheduled a pickup a week in advance for the middle of last week, they missed the pick up so we called and were told they were on the way, no one ever showed up. Called the next day and were told it was forwarded it management and we'd be put on a priority list and it'd be taken care of ASAP. No one came that day either. Meanwhile we have a mattress on the side of the road that we were instructed to leave out the night before our original pick up date. They don't work weekends so we've now had a mattress on the side of the road for 5 nights. This Monday morning rolls around and they FINALLY show up, only to leave a sticker that it's too heavy and needs to be wrapped. They had no problem taking our money but doing their job? Forget it. Go with literally anyone else. This company is not worth the time or effort.

Very bad trash company! They missed trash pickup and you still get charged! Monthly payment increased every month. Charges I don't know where is coming from. They are not willing to work with their customers. Run! Run! Run!

Requested cancellation before my next billing cycle was due and they refused to process for 30 days and told me I had to pay the 30 days billing even though I didn't use their services during that time. Also refused to pick up their can for over 30 days and wouldn't let me drop it off at their local office then they had the nerve to charge me a can pick up fee that they never told me about. They have now placed me in collections for money I DO NOT owe them. This is America, my account rolled over through buyouts from BFI. I tried to work out a reasonable set price but every quarter it went back up so I cancelled and went with locally owned American business. I'm not giving my hard-earned money to a business that I DO NOT OWE!

DO NOT WORK WITH THIS COMPANY. Once they have your payment information, you will have to crawl over glass to get it stopped and cancelled. They are 3x the price and 100 times the trouble of competitors. Worst customer service I've ever experienced. I cannot believe they are still in business with the way they treat customers. Please don't use them - save yourself from the total and complete aggravation of dealing with such incompetence.

Absolutely terrible customer service. I would not recommend this company to anyone. Long hold times, communication issues, and unreliable information made for the worst experience I've had with a service provider. We cancelled our service after we received the first bill. I requested an itemized bill, which I never received, yet I was continually harassed with phone calls and a threatening letter. The amount we were charged was never correct, and they could never send me documentation showing how the charges were calculated or pro-rated.

I do not even know where to start. A $600 fuel surcharge is a start. Read the fine print: they will assess a fuel surcharge not necessarily due to the cost of fuel, but to "achieve the profitability goals of the organization." Same with the administrative fee, the Environmental Recovery Fee, the Recycling Whatever Fee, and another fee I'm forgetting the name of. Yes, 5 fees, all of which can be "to meet the profitability goals of the organization." Missing our pickups for 2 weeks is a start. Charging us fraudulent penalties for contamination is a start. Charging us $130 per bin because our bin is too full, when yes, it's full because you haven't picked it up for a week, yes.

I was a customer for almost 9 years. For the most part, service was acceptable. However, this past 6mo has been ridiculous. Missed pickups, missed rescheduled, and then when I called to ask why my recycle wasn’t being picked up, I was told that it was delayed for 3 cycles (aka 6 weeks). When I called to cancel all services, I was told that I should have called about my missed recycle that they didn’t know what I was talking about there was no service announcement. So, I called back, this time, they apologized there was an announcement they don’t know why I was told that. Then I was told it would be rescheduled. Not 10 in after we hung up, I received a call back apologizing that, the info was incorrect and all services were on hold/delayed. Then I called 3x in total to cancel services and finally they let me. I expressed concern that I had been on auto pay and I didn’t want to get charged.

Bad first impression. Missed pickup. Literally picked every other house up....it's a damn development lol...of course you're my trash provider regardless of the stupid color bin provided.

Customer Service is literally garbage. Missed pickup 3x in the same week after I was told they would be back to get my trash, but they gave me a "credit" on my bill for $3. My bill is $30 a month. Growing up, I was taught that 30 divided by 4 is a little over 7 so to compensate me, they credit my bill less than half of my monthly bill, seems fair.

I cannot say enough good things about the people at Republic Services who helped me today. I had accidentally scheduled my dumpster for the wrong Friday and didn’t realize it until I arrived at the house and there was no dumpster there. I was already dealing with a huge cleanout and was completely stressed out, so I drove over and asked if there was anything they could possibly do.

I have been a Republic Services customer in Summerville for two years, and I am extremely frustrated with how difficult it has been to simply cancel my account and have my cans picked up. I am moving and began trying to cancel my service on July 27. I spent a significant amount of time on the phone and was told my account was successfully canceled. I was not provided any written confirmation. During that same call, a pickup was scheduled for July 30. The cans were never picked up. Because I no longer live at the property, I had to make a trip back to check on them. After discovering they were still there, I spent another 30 minutes trying to reach someone and scheduled another pickup for August 5. The representative apologized and specifically assured me that the cans would be retrieved from the yard since I no longer lived at the property. It is now August 14, and the cans are still there.

Updated on 08/13/2026: It's going in the right direction. The general manager is currently investigating the problem and will call me today.

Frequently this company skips entire weeks of picking up out garbage! Completely unreliable service!

Republic Services in Chesterton Indiana the handles recycle of all and trash pickup here at Marine Drive. Estates in Portage Indiana they failed to pick up their recyclable container On the set day Friday, contacted them. They said they'd pick it up. Monday never picked it up that whole week. The following Friday, the same thing. Never picked it up. Call both times they apologized and said they'd pick it up either that Friday. Which would be the same day or the following Monday Never did, now our trash is due to be picked up again. This Friday. But yet my recycle of oil has failed to be picked up. At all this month. And an apology doesn't get an empty can.

I called 5/12/26 to cancel my services because within one year my bill went from $125 to $325 per month. After being on hold for 45 minutes the CSR told me they would have a representative contact me. They never did. That day I wrote a letter cancelling the service and have each month thereafter. I even called again and was told the same thing, but I told them no I had already secured other trash service. If I ran my business this way I would not have a business. Wish we could give negative or zero stars. Todays date is 8/7/26. Location Benton AR.