Republic Services Reviews

It would be nice if the drivers were intelligent enough to not leave the trash cans tipped over in the middle of the driveway. Be intelligent enough to pick it up and not block the drive. That ignorance is inexcusable.

Bad company and customer service, I'm about to cancel my service, every bill overcharge. I have to pay 175$ a month and I never pay less 300$, and this month they charge me 650$ for overload and I never have overload. I called the customer service many time to give me a proof for that and they said we will call you back and that's never happens. They try to take extra money. I don't recommend those people for service and I will see if I can saw them. Really bad business.

I have reached out to this company multiple times regarding their poor service in my neighborhood. There is always an excuse. Not enough people came to work is not a good enough excuse. Maybe if you paid more, your employees would show up and our trash would get picked up on the scheduled day.

I had been with Republic Services for 11 years. I had signed a contract for 203.00 per month. I was reviewing autopays and saw I was being charged 500-600 a month. The CSR was a complete hag. I switched services to another company. They charged me 3200.00 to close the account. They didn’t show up and overcharged many, many times. Do not use them. Fair warning.

I wish I could say this is the worst trash service I have ever used, but I can't because this is the only one I have used and the only one in my area. It's very expensive, and there are many times when they don't pick up trash for multiple weeks. Last Christmas they didn't pick up for three weeks, and they are on their second week without pickup now and doubt they will come next week because it's Thanksgiving. It's very frustrating paying 80 a month and not getting trash picked up at all forcing me to take it in my car to a dumpster. My mom pays 25 dollars a month at a competitor and hers gets picked up no matter what rain, snow holiday, it doesn't matter. I would switch in a heartbeat if the competitor covered my area.

Do not utilize their services, they don't care at all about customers. I have had to escalate thru the city multiple times and they still do not pick up my trash on the correct day. I would suggest complaining at your monthly city board meetings as they pay you lip service but never follow thru.

They change pickup date very few months. Then constantly I got email updates explaining how they were short-staffed or the weather so they wouldn't be out there this week. Really really exceptionally poor service.

If you choose to give this company your business be prepared to go down a one way street... only their way! Our company was with them for 11 years. Zero missed payments, zero late payments & zero returned checks. Prices go up constantly. You have to give them 60 days notice, in writing, in order to cancel their service. I emailed them the cancellation letter to the email address they provided. Never heard a word. Called. They transferred me to my rep. I've never met her, didn't have her phone number or her email address. She told me they did not receive the cancellation notice (that it was my fault that I sent the letter to the wrong address - even though they gave me the address) and they would not backdate it.

Terrible service. Would give zero stars if possible. Expensive as gold and as trashy as the trash they remove. I wish that there was other company servicing my area, would change in a blink of an eye.

As a body shop business we definitely have trash daily and require pick weekly. We are lucky to have 2-3 pick up a month. Weekly we have to call because they never showed up. Always the same excuse, it will be done by end of day and they never come sometimes for days and sometimes until the next pick up. If we can locate a reliable trash service we would, doesn't seem like trash service cares about their customers but they sure do stay on top of their payments.