Republic Services Reviews

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About Republic Services

Republic Services provides waste collection, recycling and disposal services. It handles residential, commercial and industrial waste management through an extensive network of facilities. Republic Services emphasizes sustainability and resource recovery, providing comprehensive waste solutions for 41 states.

Pros
  • Friendly and helpful customer service
  • Good communication about services
Cons
  • Unexpected price increases
  • Frequent missed pickups

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Republic Services Reviews

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    How do I know I can trust these reviews about Republic Services?
    • 4,675,583 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
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    Customer ServiceStaff

    Reviewed May 23, 2025

    I was sent an online survey from Republic Services. I responded with less than a 10. The next morning TJ from Ohio County, KY contacted me. He had the authority to resolve my problem. He issued me a credit for my issue, and went above and beyond to make sure everything was taken care of.

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    Republic Services
    Response from Republic Services

    Thank you so much for your review. We're happy you had a positive experience with Republic Services. Have a great day!

    Customer ServicePunctuality & SpeedStaff

    Reviewed March 6, 2025

    Idk if anyone is looking for trash pick up on the commercial side but I wanted to share my experience so others would know. I signed up with Republic and I have had nothing but awesomeness. TJ ** is wonderful to work with any questions I have he's on it. They come and pick up on your selected schedule. You are notified before they come as well as once they pick up. You are also made aware if there is a delay in your service for whatever reason. If you're not having Republic as your commercial trash service you're missing out. Best customer service hands down.

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    Republic Services
    Response from Republic Services

    Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

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      Customer ServiceStaff

      Reviewed Dec. 17, 2024

      I called to get an understanding of why my yard waste container was not being picked up. I spoke with a representative Star who is extremely apologetic, very helpful and willing to help get the cans picked up the same day or the next day, even though it wasn’t scheduled for another 10 days. She took the time to actually listen to what I had to say and tried very hard to accommodate. Great customer service.

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      Republic Services
      Response from Republic Services

      Jerry, Thank you so much for your generous words. We appreciate you taking the time to share your positive experience with Star. We value your business!

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      Punctuality & SpeedStaff

      Reviewed Sept. 7, 2024

      We have had Republic Services for years and have had nothing but great service! They pick up on time and if there is a delay, we are notified about it in a timely manner. When I forget about trash day, Brad and Jeremy do what they can to help me out and make me feel like I am a valued customer. 10/10 and would recommend this company.

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      Republic Services
      Response from Republic Services

      Amanda, Thank you for sharing your positive experience with us. We are glad to hear we are staying true to our values.

      Customer ServicePunctuality & SpeedStaff

      Reviewed July 31, 2024

      Anthony **'s customer service regarding our business account was astonishing!! His responses were prompt and he was super polite! The documents I had requested were sent to me post haste and I couldn't be more happy with the service he has provided.

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      Republic Services
      Response from Republic Services

      Lisa, Thank you so much for your generous words. We really appreciate you taking the time to share your positive experience with Anthony. We value your business!

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      Staff

      Reviewed June 3, 2025

      The lady at the scale has always been extremely disrespectful, not very polite, very unchristian like. There are a few staff that work here that are professional but I would definitely stay away from this place just because of the way they treat people.

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      Republic Services
      Response from Republic Services

      Thank you for your review. We’re sorry to hear you’ve had a frustrating experience; we would like the opportunity to make things right. Please send us an email to CustomerCareRequest@republicservices.com with the subject line Review, please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!

      Customer ServiceStaff

      Reviewed June 3, 2025

      I live on a private gravel drive with no turn around. A few months ago (after 5 years of service) the recycling truck decided to start coming at 6 am, backing the entire length of the drive, beeping the entire way (4 homes on road). I work evenings and called to request them to come after 7, called 3x and they keep promising me they will request a route/time change, but nothing. I understand they are legally allowed to come at 6, but it seems strange and unnecessary they need to start the day with my tiny drive.. It wouldn't be a problem if I didn't work nights, and cannot get back to sleep making it difficult to function that day/night at my job. An inconsiderate driver with zero common sense. Canceling service and taking garbage and recycling to work... It’s a shame most of us are stuck with this service due to area availablity of options..

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 2, 2025

      Never again will I use Republic Services. Inconsistent billing. Dumpster swapped for no reason for a charge. Pickups more than agreed to. Suspension and charge our Account. Then remove the dumpster within a few days. Constantly having to call to get the bill adjusted and it’s still not right. If they zero our balance, return the dumpster and straighten the account out I will keep them. If not going with another company. My time is valuable as theirs. Not the rep's fault. Something with the computer billing I guess. Rep is friendly.

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      Republic Services
      Response from Republic Services

      Thank you for your review. We’re sorry to hear you’ve had a frustrating experience; we would like the opportunity to make things right. Please send us an email to CustomerCareRequest@republicservices.com with the subject line Review, please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!

      Resolution In Progress
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      Customer ServicePunctuality & Speed

      Reviewed June 2, 2025

      If I could give zero stars I would. Called to order a dumpster for a house clean out. Called the number on Google and was routed to a CSR at one of the 3 nationwide call centers. The person generated a contract and an invoice. The dumpster was ordered 8 days in advance. Friday, May 30th arrived and late in the afternoon I learned there was no dumpster at the house. The CSR at the call center did not do what was needed to get the dumpster ordered and on the schedule. I called Friday afternoon around 3:15 CST. After waiting in the queue for about 15 minutes, I selected for a call back. It is now Monday afternoon and no call back. Hmmm.

      Advice to the public is don't order a dumpster from a call center CSR. Ask for the local person that (actually) knows what they are doing to schedule to dumpster. I had 6 people scheduled for Saturday May 31st. We were without a dumpster. I called again at approximately 12:30 pm and no one has called back and it is around 1 pm. Now I am out over $400 and still have a large amount of waste to deal get removed.

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      Republic Services
      Response from Republic Services

      Please accept our apologies for your frustration. We would like to contact the local division on your behalf and resolve any issues you are experiencing. Please send us an email to CustomerCareRequest@republicservices.com with the subject line Review, please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!

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      Customer Service

      Reviewed June 2, 2025

      We found a cheaper alternative and have been trying for three months to cancel our service. They pick up and empty and empty dumpsters, emails go round and round in circles and they keep billing us for service we have cancelled. Have never been so frustrated in our lives! And when you try to call them they put you on hold forever - pass you on from one department to the other with no resolution. Avoid them if possible.

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      Republic Services
      Response from Republic Services

      We’re sorry to hear you’ve had a frustrating experience and we are disappointed that we have lost your business. If there is anything we can do to make things right, please send us an email to CustomerCareRequest@republicservices.com with the subject line Review, please include your service address with zip code, a contact phone number, along with a copy of your post. We hope to hear back from you soon. Thank you!

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      Republic Services Company Information

      Company Name:
      Republic Services
      Formerly Named:
      Republic Services - Waste Management
      Website:
      www.republicservices.com