Republic Services Reviews

We've had service for over 20 years, their pick up service is 90% on time, customer service is so so, online service except submit payment all others are almost no response. Last year I experienced a Seasonal Hold request successfully submitted online but still had to pay for nothing, because they told me no Seasonal Hold request on my account, and they didn't accept the screenshot confirmation.

I was a customer for over 20 years. I guess I was just too lazy to switch. I never had an issue with Tracy pickup but EVERYTIME I needed to call the company, it was painful. When I terminated my service, they charge me touch up the containers…and failed to pick them up on the two days we agreed upon….they are still on the street and my HOA isn’t happy. I’m going with another company who answers the phone, keeps appointments, and is much less expensive.

We've had service for over 20 yrs and we like their service very much, but for yrs the drivers drive over our yard about 7 times a yr and it rains a lot in Western WA so the truck tires are huge, heavy and the ruts are very deep and we'd have to fix the yard, but we never complained until this yr 2024. So recently they sent a letter to 7 of us owners on our street that's a dead end that we had to now drag all our trash cans (some of our homes 500 ft by our mailboxes down the street and some of us are retirees 50 - 80 yrs old) all because I complaint about the drivers 2 times in 20 yrs. Which makes me feel like I can't complain, and our neighbors are being treated badly for not my fault but for drivers you don't want to drive slowly on the neighborhood so they can make sure they stay in the other side a little bit so they won't go on our property and that makes me feel like we're not important.

Palm Bay, Fl- Republic Service is the worst disposal company we have ever had. I would give 0 stars if possible, despite multiple attempts to have someone call and resolve our issues with our yard waste not being picked up. I want the whole company to be shut down they have horrible reviews and a trail of complaints, I don't understand how they are still in business.

Billing is very aggressive. We missed two weeks of putting out trash due to hospital stay. Service rep stated they do not do refunds, you are billed quarterly. No matter how many or few pick ups you have. You will literally pay them for doing nothing. Fuel surcharge gets bigger every month. Was a customer for years, very disappointed. Do not recommend. Would give zero stars for customer service.

I would give Republic not one star! I asked one of the employees when they came to pick up the trash today in my community if they would take my old mattress that is on my porch and he said yes. He was very nice. Then the driver got out of the truck and said no. I pay yearly $576 for trash service. I’m a disabled senior (68) living alone and can’t take the mattress to a disposal place because I don’t have a truck, don’t have the strength and have problems walking due to diabetes. The employee driver of the truck that told me “No” wasn’t polite. I pay a lot of money for trash pick up!! Teach your employees to talk to a customer in a polite manner and to remember we the clients pay for the service, it’s not free!

I disconnected service on August 5th but they said I did not. Also sent letter to state I would like to disconnect. Received statement for July 31st, August 20th for 50.00$ so 3 pick ups for a 60 gallon trash can that was only there maybe once or twice. It's 95.00 3 months. So how is it 50$ for 3 weeks.

Horrible wait times, both by phone and chat. For 26 years, all Friday pickup’s following a Monday holiday were automatically picked up Saturday, logically. I never got a message by email, text, or call. Was changed back to Friday, so missed my pickup. I called last week, and today, horrible wait times due to “temporarily high call volume”, which has been the same all year. I tried chat, announcements of temporary slow or no connection issues since last week. I cooked breakfast while waiting, ate, cleaned the kitchen, while on wait. Then I disconnected from frustration, again.

We have had Republic Services for years and have had nothing but great service! They pick up on time and if there is a delay, we are notified about it in a timely manner. When I forget about trash day, Brad and Jeremy do what they can to help me out and make me feel like I am a valued customer. 10/10 and would recommend this company.

They damaged my new parking lot!! Made the call on the date of the damage and received a REF # **. Nothing but dead air since. Have reached out to the local reps as well as the leadership with photos license plate and vehicle information on multiple occasions... No response... What's more telling is that when I sent the original e-mail to the company's leadership and requested a delivery receipt it came back successful but on additional attempts, it bounced. How telling based on the reviews I have read. Glad I'm not a client.