Republic Services

Needed to schedule an extra pickup for the month, went on the website and scheduled it. Was told on the website that the extra pickup would cost 41.50. Agreed and paid that amount for the extra pickup. Received my bill the next month and was Charged 150 for the extra pickup, with 40 dollars in fueled recovery on top of that. Told by the company that the 41.50 from the website was just a 'quote'. Absolute scam.

I have bulk item pickup once a month included in my service. Thought I would take advantage of that for once to clean up the garage. Called and scheduled an appointment for Monday September 19th, dragged an old dishwasher and mattress to the end of the driveway on Sunday night thinking it would be picked up Monday like I was told.

I was initially on a bi-weekly pickup schedule but over a year ago, I changed to a weekly garbage pickup schedule. Constantly my garbage is not being retrieved weekly which is resulting in my calls to Republic Services. I'm told, "oh we have it documented in the system but it looks as if you aren't on the calendar for weekly pickups. Let me take care of that right now." All goes well for a few weeks and then it's back to the same routine, bi-weekly. Each time I call, I am informed I will receive a call back from a supervisor in 24-48 hours to which I am still waiting for those calls.

We have been paying annually every September for a long time. We started getting extra add on bills since June. I would call the customer service and explain we don’t owe anything until September since we already paid for the year. The lady said it was a mistake and said she fixed it. Got another bill the next week. Called again. They claim they fix it but never did. Every week we would get another bill. They put a stop on our service in august cause we didn’t pay them, since each person I talked to claimed it was fixed. We got our annual bill for September and they increased our annual amount by almost $200. We decided to find a different company and called to cancel right after Labor Day weekend. Was told to have our container at the street on October 5th.

Updated on 09/20/2022: Our pieces of bulk items were picked up today. Based on my previous complaint, we had furniture sitting at our curb a full week longer than promised. Based on the actions (primarily lies) I requested a discount on the pickup headaches based on the actions and untruths of the bulk pickup department. The response from Republic did not address this issue.

I have two accounts with Republic Services and the St. Louis account has added $100 and more per billing cycle for a Total Fuel/Environmental Recovery Fee whereas my other location has not. Both use the same diesel fuel, both use the same trucks, both locations has the same number of pick ups. When I called, I received mumbo jumbo as a response, to the point it was comical. There are other companies that haul trash, Republic Services acts like it is the only company in town. I will take my business elsewhere since I can no longer trust their billing practices. Too bad that I like the person who picks up my trash, but I cannot tolerate deceptive billing.

Long time customer for 10+ years. We cancelled our recycling years ago when we found out there are no recycling centers in Ottawa county and they were throwing our recycling in the general trash. When the $680 annual invoice showed up for a single bin weekly disposal we cancelled our service immediately. Our service dates were 8/1 to 7/31, but the new invoice did not get e-mailed to us until 8/31. Our service was cancelled 8/31 and we removed our auto pay authorization information. In September they still removed the full $680 from our account for the next year's service without our approval. Now I have to wait 8 weeks for the crooks to mail me a check less the $100 for the one month service. I did call and they offered me $270 annual rate, after paying $482 last year. No thanks. I found local service for $240 annually, stay far away from Republic Services!

I'm reading these complaints, and I don't know why we have not started a class action lawsuit for illegal business practices. I have also incurred various missed pickups, terrible customer service with zero help and more than 100% increase in bills over a 3 month period with zero explanation. After more than doubling my bill, Republic stopped picking up on a regular basis, and it seems to be more whenever they have drivers - so where is my increase bill going to! I was finally able to connect with a sales rep to reduce my bill which was great. HOWEVER, about a month later I received my actual bill, it was still 25% highly than what was agreed upon with the sales rep. HOW IS THAT LEGAL! This is completely a scam company and would be happy to see it go bankrupt.

Despite over 23 calls for the last 23 days, they have still not resumed pickup of trash. This is the most disrespectful and uncaring company I have ever seen. They don't care about small businesses and only care about billing. We call, get courteous responses that "someone is coming out today", or "we will call you before 5" and we have yet to receive a single call-back, or have anyone come out and perform the service - yet they continue to bill!!

Have been a Customer 10+ years. Rates continue to spiral up each quarter. Fuel charges rise and never roll back as fuel cost go down. The last straw was this past Labor Day when both their website service calendar and customer service hold message showed and said they were operating on a one day delay. Well guess what. Management in the Denver market decide to work their drivers on Labor Day and follow the normal schedule without notifying their customer. When I called they refused to do a follow up collection a day or two later forcing me to wait until the next scheduled pickup day. Unacceptable!