Republic Services Reviews

Miles does an amazing job picking up our trash on every scheduled day. If for some reason he will not be able to pick up the trash, we are informed on Facebook book by him. We really appreciate his loyal service.

I spoke to two people and customer service, but they were unable to find the information in my account. The last Lady I talked to found the information and fixed the problem. I believe her name was Dora. Give her a raise!!

I am writing this to highly recommend the customer service at Republic Services, specifically Jacky (**). It is rare to find someone so patient, professional, and genuinely helpful. I had an issue that needed immediate attention, and Jacky went above and beyond to ensure it was resolved correctly the first time. She is a true asset to the Stockton team. If you are calling in and get Jacky on the line, know that you are in great hands. Thank you, Jacky, for making a complicated situation so easy and for your outstanding kindness!

I am embarrassed to admit this, because I am partly responsible for not paying attention to my bills. I have been a Republic customer for many years. I am on autopay, and I just toss the bills in the garbage without reading them (admittedly, my bad). But by chance today, I noticed for the first time what they are actually charging me. They billed me $1,051 for standard, weekly, residential service last quarter.

My trash has been at the curb since Sunday night (5/3/26) for Monday AM pick up. No pick up. When I called to report it, I was told it would be picked up Tuesday. Nope. I saw a Republic truck the next road over on Tuesday but no one showed up here. Then they said Wednesday. Nope. Then Thursday. Nope. Then Friday by 6PM. It is now after 7PM and still no pick up. I could file a claim and get $1.82 credit even though my latest invoice is over $100. It has increased about 35% in the past year or so. Since Monday is my regular pick up day, if I my trash cart is overfull, they will charge extra -- even though it is actually 2 weeks worth of garbage. The service has really gone downhill while price keeps going up!

For a company That has over 2 BILLION dollars net profit, maybe they could hire some customer service people. Takes hours to talk to a live human, they don't return Emails. The very few they have working seem to do an ok job they just seem burnt out. Every greedy a** in upper management should be fired.

Terrible company! Awful waste removal company who charges outrageous and exorbitant fees because they have a monopoly in the area.

I have been with this company since inception here. I Always pay on time. When you call via phone, you get someone who barely speaks English and has no comprehension. Example.example—-my trash pickup is every Tuesday, early. Thus per their protocol trash to be put out night before or early morning of. This Tuesday they picked up my trash can, left with it. I called they refused to replace until they show up next Tuesday. I stated I have trash now to put in the can. They said, won’t be brought back till morning of. Thus they expect me to sit outside and wait for trash pickup up that day to get my replaced trash can so I can then fill the can up. And this is of course if the actual trash men will wait for this 65 year old woman to complete before they leave. They too are on a scheduled time. times range from 0500 to noon. The actual trash men are competent. I would not recommend this community to anyone.

This is by far the worst ever. I'm ** Family, my business pay for this service and it's not picking up trash. The other business are not having trouble when trash service not picking up. I was charge for service I'm not receive. I might need a lawyer to see if I can get out of contract.

If zero stars was an option I would do so. We have been with Republic since 2021; our rate has slowly gone up, which we understand because fuel costs have increased, taxes have increased, etc. They ran over our mailbox a couple years ago. They have now increased our rate to over $170 for a 2 yard dumpster. I called, spent over an hour over the phone and signed a service agreement that stated my bill will be $140. I confirmed with the representative that my next bill would be $140. I then received an invoice for $453. I spent a little over 2 hours on the phone with multiple different representatives over 2 days; and was still unable to get the amount thoroughly explained, receive an itemized statement, or get my bill lowered to the agreed upon amount.