PECO Energy Company Reviews

Pennsylvania

  • 4,695,375 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About PECO Energy Company

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

PECO Energy Company supplies electricity and natural gas to southeastern Pennsylvania. Operating since 1881, its services include energy delivery, infrastructure maintenance and customer support programs.

Pros
  • Responsive emergency services
  • Service reliability
  • Helpful customer service representatives
Cons
  • High utility bills reported
  • Poor communication during issues
  • Inconsistent billing practices

Shop with confidence

Compare with top companies

PECO Energy Company Reviews

Filter by Rating

  • (3)
  • (3)
  • (1)
  • (3)
  • (135)

Popular Mentions

    How do I know I can trust these reviews about PECO Energy Company?
    • 4,695,375 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about PECO Energy Company?
    • 4,695,375 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Punctuality & SpeedStaff

    Reviewed June 22, 2025

    PECO has been horrible! Following the tornado they provided no information and you either could not reach a representative and when I finally did after waiting for hours they could not provide any information. It's now been 4 days following the storm and the entire neighborhood in Havertown is still without power. That is unacceptable. Finally had to get a hotel. God forbid you're late on sending in your payment. They are ready to terminate your service. I have lost all respect and confidence in PECO. I will be exploring any and all alternatives.

    Thanks for your vote!
    Customer ServiceStaffReliability

    Reviewed June 20, 2025

    Peco has poor electric reliability. They have an atrocious response time to outages. Bill increases are not nearly comparable to service and staff levels. When the inevitable PECO outage occurs, we are subject to a bumbling recovery effort.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Utility Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Staff

      Reviewed May 17, 2025

      Since January of 2025 this year I have talked to a bunch of friends and have noticed that PECO is doing shady things with their billing and practices. It’s not just me! It’s obvious that no one ever even talked about their electric company and all of a sudden everyone is saying they’re doing something shady, which is not a coincidence. I have been noticing a lot of people saying that they’re raising rates and you can’t see your usage they’re overcharging and now I just heard from my wife who went to a hair salon and the stylist turned on the lighting because my wife was first customer and the lights are all burning and start to smoke. She said she just had new LEDs installed and Peco installed them and there was a firemen there who said Peco is doing this to start FIRES, he said that there also been giving people surge protectors which are also catching on fire!

      The scariest thing of all is that they are a huge powerful billionaire of a company and no one can do anything about it! This is what is the most frightening thing about this whole situation! I wouldn’t know where to even start something against them. But I feel that if we all get together and go against them with social media and news outlets and word of mouth that something of a legal standpoint has to be the outcome! My email is: **. Help me start something against this debacle of a company that has become of Peco!!!

      Thanks for your vote!
      Customer Service

      Reviewed May 13, 2025

      You would think the puc would do something about Peco! Not one positive review. I would give them zero stars if I could. I have been without power for 2 weeks because they keep passing me from one idiot to another. My blood pressure has gone up I’m sure. My husband died last week and my brother in law reported that the electric was in my husband's name so I was shut off and trying to get it back on ever since. This is the worst experience I have ever had with a company! They know you don’t have a choice so they just don’t care. I hate them. I have spent on average and this is the low end about 15 hours a day on the phone with the heartless morons that work for Peco for 2 weeks now.

      Thanks for your vote!
      Contract & TermsPunctuality & Speed

      Reviewed April 14, 2025

      They sent me an extremely high bill. I never got a shut off notice. I asked for a shut off notice so I could get assistance and they said it was a system glitch so I couldn’t get one. I explained that without the shut off notice I couldn’t get the help I qualify for. They told me they’d send it but never did. Then they asked me did I want a payment arrangement? I said no, I want the grant to qualify for. They never sent it until after the grant deadline was over. They literally kept me from receiving this grant. Unbelievable.

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed April 4, 2025

      I really like that PECO is flexible with payment arrangements that will suit me or whoever in a crisis when a bill is due. However, today I was on the phone waiting for an hour and granted there is a long wait, the customer service sucks. If I’m calling about my payment plan why is the first question, “Would you like to get off your payment plan?” I calmly ignored that question and asked if I can pay my bill? If the company closes at 7 pm and the phone is answered at 6:50 pm, why would you not look up my bill so you can confirm what I’m asking. I was unable to pay on my bill and both women were rushing to get off the phone. My questioned was never answered and now who knows if my bill is due or not. My app is always showing something different and the website has issues. If it’s not a person answering with a language barrier it’s a person being ignorant.

      Thanks for your vote!
      Customer Service

      Reviewed March 27, 2025

      Terrible customer service, ignorant and rude. No common sense when conversing about your account. Mixed my account up with someone else saying I am to pay for someone else's account. Turned my gas off due to an emergency, haven't had gas in two days. TWO DAYS!!! Wasn't considered an emergency so had to call customer service. On hold for more than an hour, very unprofessional. Quick to remind you to pay, but taking their sweet time sending someone out to turn my gas back on. DO NOT spend your time or money with this money hungry company.

      Thanks for your vote!
      Online & App

      Reviewed Feb. 20, 2025

      Can't track my usage anymore on the website or the app, and notice my bill has gone up. I think there doing something shady, I'm also getting 2 or 3 bills a month with different charges, what going on with them.

      Thanks for your vote!
      Customer Service

      Reviewed Feb. 19, 2025

      I moved to Buckingham PA about a year ago and had to switch to PECO. Since then we have had a power outage at least every 2 months. And don’t even try to call customer support, you will NEVER get a person to speak to. They honestly just don’t care!!

      Thanks for your vote!
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Feb. 10, 2025

      I’d give 0 stars if I could. Absolutely worthless company. Employees are complete idiots. They are rude, and they never make accommodations for customers. This company is constantly price gouging, especially during extreme weather events, not to mention demanding more money out of their customers through excessive fees, deposits, or surcharges without clearly explaining why, and they absolutely target certain demographics, mostly lower-income families and people with bad/lower credit scores. They do this on purpose, and they are never friendly or apologetic when communicating with their customers. And apparently, any payment that you make, even if it's not the full amount, will get credited towards your deposit before your actual bill, so even if you're making payments the best that you can, it's going to look like you're not paying your current bill.

      FYI, I did call Peco today, and they are adamantly refusing to work with me whatsoever. If you're not considered “low income,” then there is no help available to you. I also talked to the PUC, and they were no help. They said that the utility company legally has the right to charge a deposit to anybody who is late, even one time, even if it's the first time in 2 years. I don't see how that is ethical, but apparently, it is legal. I asked both companies how it is fair to charge somebody who is already asking for assistance paying their bill to charge a fee and deposit that is more than said bill. There is silence from both sides. They do not have an answer. They know that it is wrong. Apparently, it is happening to hundreds of households, and people either don't know where to go, think that they're the only ones that it's happening to, or think that they don't have a chance… and more people need to be speaking up.

      Call the state representative, call the senator. Call Peco corporate. This unethical business practice needs to stop. I also asked for clarification what is considered late, because most other bills have a grace period before they charge late fees, and I could not get a straight answer. One person told me that as long as the bill is paid before the next bill is generated, another person told me that even one day after the due date is late, even though the due date changes several times every few months, because the meter readings are on a circulating schedule that never fall on the same calendar day every month, which affects the due date, and that also is not fair that your due date can change without warning. This is absolutely asinine.

      Thanks for your vote!
      Loading more reviews...

      PECO Energy Company author review by ConsumerAffairs Research Team

      PECO provides utility service for the Philadelphia-region and southeastern Pennsylvania. They have served Pennsylvania for over 130 years.

      • Assistance programs: PECO has options for low income customers who struggle to pay their energy bills every month. Customers can apply for assistance, whether they have low income or are experiencing temporary financial hardship.

      • Gift electricity: Friends, family members and neighbors can gift electricity to someone in need. Pay any amount you want towards a loved one’s energy bill.

      • Outage alerts: Sign up to receive outage alerts on your mobile device, so you always know when power is down in your area. Check the status of your power outage from PECO’s website, which is available on mobile devices as well as desktops.

      • Multi-family incentives: Receive a free energy assessment and installation of energy-saving devices and products when you own a property with four or more units. Multi-family property owners can also enjoy incentives when they install or upgrade their current appliances and equipment to high-efficiency, energy-saving equipment.

      • Online energy audits: Perform an energy audit on your home or business from PECO’s website. This can help you understand how you currently use energy so you can alter your usage to save money and conserve energy.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      PECO Energy Company Company Information

      Company Name:
      PECO Energy Company
      Website:
      www.peco.com