PECO Energy Company Reviews

I had no bill for 2 months! I got no letter or communication of any kind about their billing issues. Their solution for this issue is a deferred payment option. That’s a joke. As a consumer, we’re held to a certain standard. The company should be held to that same standard. They should have to eat at least a month's bill. Fair is fair.

PECO issued me a 10 day shut off notice. Bill was due 10/29. Notice was generated 10/30! Amount owed - $112.40 Notice received on 11/4. I called customer service. Rep said they’d changed their billing policy in June. I asked him who at PECO lost their minds? He asked if I could pay that day. He’d assist me. I said yes, I planned to pay online and didn’t need his help. Hung up. Paid in full online. Within 3 days I got a PECO resolution notice. In summary: it said I owed them $0.00 due by 11/15 or they’d shut off service. It stated I’d asked for a payment arrangement and refused a payment arrangement. Completely false. I’d only called to ask why issue a shut off notice on a one day late bill for $112.40?!

Absolute trash. My bill said due on Nov. 13. They shut off my power after 2pm on Nov. 7, and the site tells me it's for nonpayment. I was at work, and I have food in the fridge and freezer. I cannot cook my dinner. I have been on hold for 30 minutes.

Their customer service is the worst ever seen. I cannot get to an agent! I am waiting latterly hours!! And at the end they hang up with a blink of an eye before even hearing the situation. This had happened to me 3 times already!

Worst company to deal with. They do not have any accomodations for any of their customers. Peco will shut you off. Just because you owe $25 and won't let it accumulate. I understand a $200 dollar shut off but not anything under that. You shouldn't get a shut off for $50 dollars. This is predatory. Thank The Big Bad Peco For This Design.

The customer service rep just did not help me with my question. She wanted to know my issue but never resolved it. 1. I had to pay an overdue bill. 2. No verification. 3. Not willing to help. Transfer to credit which was not my issue??? Listen properly.

I asked them about rebates on a whole house heat pump to replace my 30 yr old central air. I was told I must get at least 18 SEER. So I bought a top of the line unit for $16k. After a tedious application for the rebate, they eventually told me I didn't qualify! I could have bought a lower SEER but foolishly believed the advice they provided. The customer service people don't know their own rules and regulations.

I just started back in April 2024 with PECO. They switched billing systems and it is now October 2024 and I have not received one bill. The last time I called they said that I am not the only customer with this issue and said that I would have to be patient. I said then get a humongous bill to pay. Then they said their are payment options. This is highly unfair and unprofessional of them to run a business like this and to say my case is still open and be patient. I think since it is their fault they should eat customers' bills and when the system is fixed start fresh billing the customers from then on.

Since June of 2024, I have been having tremendous issues with PECO Energy Company. I was on autopay with PECO up until that point and then that is when things started to fall apart. At the beginning of May, my checking account with M & T Bank was hacked, so obviously I had to shut the account down. M & T told me they would allow autopay from my old account for certain bills until they saw my direct deposit from my workplace go into my new account. When M & T Bank saw that my direct deposit went through, I was able to close my old checking account.

High bills. Bad customer service. Waited over an hour and then received the worst service. The customer service rep hung up the phone on me and my problem is still unresolved. PECO please reach out to me to make this matter resolved. Sahir