PECO Energy Company Reviews

I called the customer service line and the worker was so rude. Her name was Ashtin. I asked her how much I have to pay. I wanted to know what was the total amount that I have to pay but then she asked me to provide my address and I provided my address and the full name also the phone number on the account but she was sooo rude and she asked me to provide her the account number and I told her that I don’t have the account number. That’s the reason why I am calling but she didn’t understand me and she told me that she could not do anything. It was a terrible experience. She didn’t helped me at all.

I am on the deferred payment plan. Obviously I have financial hardships hence the reason why I got behind in my bills in the first place. They put you on this deferred payment plan when you're threatened to have your electric turned off for not being able to pay the entire balance, they tell you in this agreement that if you're late you're subject to a security deposit of the amount of a monthly bill. You agreed to this because at the time you have no other option it's either that pay the entire balance or have your services shut off. However it's unrealistic to pay your bill exactly on time every month, especially when my due date has changed several times in the past year. There is no grace. There have been times when I have been almost a weekly and didn't get charged any security deposit, and there's been the time I've been late just over the weekend and they're charging a deposit.

We recently smelled gas in our basement. Got through immediately and the responder told us clearly how to avoid immediate danger while we waited for assistance. Said help would arrive within the hour. Not 20 minutes later, Damian arrived! He was thorough and correctly assessed that the problem was coming from my neighbor's property, with whom we share a wall (twin houses). We alerted my neighbor, who had inadvertently turned a stove knob and didn't know it because she was ill upstairs with Covid. Damien's astute and accurate diagnosis may truly have saved her life (and potentially ours). We cannot say enough about this wonderful technician and PECO's entire response to this matter.

Tried calling their customer service line but constantly being disconnected before I can even talk to anyone. Horrible service, power is always going out and nobody answers phone to ask any questions.

Our power has gone out 14 times in the past year and 4 times in the last week due to underground cables. We lost all our food costing us hundreds of dollars and PECO did nothing. They don’t care about their customers. They are clueless. They have been digging up the neighborhood lawns and making a mess. Like any other large company, they think they can screw you and get away with it.

I called PECO 3 times and let them know that if the trash truck comes it will take down the wires and when I called they said someone is coming and no one came at all so they don’t care about the people's safety.

Peco representatives could use additional training with helping customer solve problems instead of passing us from one representative to another. This year 2022 Peco decided to raise our rate and whether your bill was current, they still send you out a shut-off notice and insist that you pay the new increase all at once or they will shut your electric off. This company need a serious overhaul.

I have 5 children. We moved in with their cousin. He had back up bills. We have been trying to help. I called to get CAP to help with his electric on April 18th. And since then they haven't helped. They haven't done anything but lie and say they don't have income information, my children information. That's a lie! I have 50 emails and 48 faxed receipts proving I have sent it all. Someone ain't doing their job. And it's now June 1st and still nothing. Even the supervisors don't do anything. I'm from Maryland. At least the electric company did their job.

My father lived by himself and had passed away in 2019. His house is in foreclosure process. But I’ve been trying to close out his Peco account which is still in his name. I’ve emailed them, called them, sent them his death certificate. And they electric is still running and fees are accumulating on his account. They will not get a penny from his estate because there is none. There was no probate and no will. The CS reps continue to tell me that the account will be closed. But there are bills still being mailed with past due balances. Not sure it’s so hard to close an account?? And why they continue to lie to me about it being closed. Not to mention the last time I called the lady transferred my call while in the middle of my conversation. Very Rude and disrespectful employees.

I've called them twice about a potential gas leak causing my rates to soar through the roof and both times the people on the phone tried to argue with me about it's cold that's why your bill is 5 times higher. But I purposefully had the heat turned off to save in the winter because this isn't my first time using natural gas and I get nothing but people yelling at me telling me they aren't able to send a tech because I disagreed with the bill when the whole point of me calling was to have someone check to see if there was a leak or something wrong with the pipes.