PECO Energy Company
PennsylvaniaConsumerAffairs Unaccredited Brand
Practically PECO services the lines and it is their responsibility to make sure risk is minimized to the distribution network. They see it is as allowing vendors like Direct Energy take over billing for a small discount but that is as far as they go. No one inspects trees around power lines, no one sends the township public works dept any report so that they can base off action for asking owners to do better tree management. Now after the storm, in the first township North of Philly there are 1200 without power due to exemplary negligent tree management in which they claim they have no role. It is just ridiculous how they abandon responsibility and didn't step up on overtime and repair crews to remedy the after effect of the recent storm.
My wife and I have been not had power since Friday March 2nd. Just received notification that my power will be back Monday night March 5th at 11:59PM. That's 4 days without a place to go. This was the straw that broke my back. Not only have I had to pay ridiculous electric bills of $500 and $800 for January & February, I have to empty out my refrigerator of newly purchased groceries over $125 as soon as my home is warm enough to be inhabitable again. My electricity runs underground, how can this keep happening anytime the wind blows over 20mph. Can’t PECO “An Exelon Company” learn how to be preventative instead of reactive in this day in age- especially with all the historical data they have collected on hubs, transformers or switches.
This is a monumental joke to pay these prices and receive this service. I don't even see one truck out on my road Paxon Hallow - according to Pecos map where the issue lies yet power has resumed to residents living just across the street. I don't want to hear, "We're sorry for the inconvenience, safety is our top priority" or "We are working safely to assess the damage and restore service to our customers as quickly as possible," because there are no maintenance or utility trucks assessing anything and it's day 3 of the outage.
What other option do consumers have? 3rd party electricity companies that save you money, but have no maintenance or utility trucks. I don't understand why this seems to be a quarterly issue, with the same outcome every time. Can Peco stop being an apologetic Exelon company, and start being a company with energy solutions? Because as I shiver typing this complaint wearing 2 winter coats, and look out my window to see power across the street is a slap in the face with no solution in sight.
Every time I turn around my bill gets higher and higher... Don't get it and I'm changing. I get disability... How in the heck can I pay 600.00 in electric bills. And it's just me...something is not right. I don't know if someone is using my electric... I never see anyone coming out to check my wires or any like that. I'm definitely changing. This is ridiculous.
More than 36 hours after power loss we are still without power and as I drive all over the township I see no PECO trucks anywhere. Isn't anyone working? If I didn't pay my bill I know they'd shut it off on weekends and or a holiday.
I have PECO, though I have Solar also. It seem fair. Last month, no bill from PECO. I did sign up for a different supplier for electric. Titan electric and gas.
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I'm not well-versed on power companies. PECO is the one that serves me and I have no complaints. The power rarely goes out, but when it does, you can call them and they'll tell you how many people have been affected by the same outage and they'll give you an estimate on when the power should be back on. There used to be more power outages about 5 years ago but lately, it seems like the power rarely goes out, which is very much appreciated. I also think the monthly bill is fair. It's pretty low in the winter and very high in the summer during air conditioning season.
I am single, living alone, with minimal electric and am being charged $60/month since Exelon took over it. I was being charged $20/mo previously. Outrageous escalation of prices.
We're moving. After 30+ years of PECO service, we filled out the online form asking them to stop service on January 8, 2018. We quickly got a response thanking us and notifying us that they were turning off the electricity on DECEMBER 8, 2017, giving us just 12 hours notice. Of course, there is no way to get in touch with them on the weekend - their offices are closed. The fact that the offices are closed did not stop a PECO representative from stuffing a notice in our door on Sunday saying that they were terminating our service because we "did not meet the requirements and/or complete the application for utility service."
We called first thing Monday morning and although the customer reps were pleasant, we now have to set up a completely new account - they DID say they'd waive the $6 application fee and would not require a deposit for starting the "new" service - how thoughtful. We also have to reapply to our electricity supplier who will now charge us a $70 early termination fee. We asked if they could just fix their error without going through all the hassles for the 29 days we have left here but no one would listen and we have to deal with all this because of their mistake. Not a word of apology or admission of error. Just another monster corporation that plows along, taking all in its path.
I signed up for so called "budget billing" before the start of summer and my bill started out at $90 a month. Now I know they're supposed to readjust the billing every 4 months but it wasn't even 4 months before it went up. Now they are charging me over $200 a month and I currently owe them over $500. I am a single mom and I have a good job but my take home pay is not sufficient and after paying a mortgage and other utilities and food and gas there's just nothing left. Their "budget billing" is an absolute joke. DO NOT GET SUCKED IN LIKE I DID!!!
Power outage is frequent, very very frequent, so frequent that it's now making me consider to buy a power back-up system. They take hours and hours to fix an outage. A few weeks ago, there was electricity for almost entire day – from morning until early evening. The issue persists nearly every week. I am urgently looking to change this provider even if this takes a toll on my monthly electricity bill.
Hello. I'm sitting in the dark with my daughters. One of them is 11 years old another one is almost 2 and the youngest is a month. 2 of my daughter chinchillas died. I have 4 fish tanks with exotic fresh water fish. I've been dreading are all dead. Peco never told me they when cutting my power. I've been out of work for a year due to my health last Sept. I filled out a assistance app with them and never saw a bill since so I figured it was worked out. But I guess not so now. We lost our pets and it's all Peco fault. I feel a big company like that and it gets shut off over 800 dollars and had no idea what was going on and of course they could care less about anyone and their families or pets. We just lost a lot and we are still sitting in the dark.
PECO does not care about customer at all. Okay it was our fault that we missed the payment and the gas was cut off. The notice left at our door was for $295.00. We called immediately and paid a total of $375.00. Told our gas would be turned back on. The next day I had to call again. All of a sudden there an additional 127.00 due (Peco was having problems with their computer the night before). Paid another 127.00 dollars. Four hours later all I wanted was a call from the technician before coming so that we could be there. Peco expected us to wait at the for 24-72 hours which would mean (3) day out of work.
I was told that the technicians did not carry cell phones and could not call before showing up. What happens when the technician has an emergency when working on the gas lines? I was told that did not know what the technician was to do in cases of emergency but they could absolutely not call before coming to turn back on our gas. Who knew that a gas company would offer a service to call ahead when giving a 3 day window for service. They would rather have a family have no gas at all. What a major disappoint. Would change gas companies if I could.
I've been on CAP about a year, in the beginning it was great. The discounted rate made paying my PECO bill affordable. In the last few months there has been changes made to the CAP program, now there's a monthly credit that's given annually but divided into 12 months, it's a joke. I'm disabled with a very low monthly disability check and my monthly credit comes out to $3.50, that's right three dollars and fifty cents.
I called the CAP number and spoke with someone who said you're lucky to get a discount at all. Isn't that a nice way to talk to a customer who by the way has been paying PECO bills on time every month for 45 years until recently. I'd like to tell them to forget it. They need the $3.50 more than me if that's all they can do. Whoever changed the discount rates on CAP should work for a place where they can't be involved with the public. I'm disgusted really I am. Think about it. A savings of $3.50 a month, big deal PECO. You got us under your thumb.
It is now June and I still don't have electricity. I recently lost my job and had to move back into my home that I wasn't renting out. The renter moved and had the electric turned off from under his name. This was in the beginning of May. My son and I were forced to move back due to this horrible time in my life. The home was vacant for about a week, so we could get our affairs in order. I placed an online order with PECO to have electric turned on in my name. A few days went by and I didn't hear anything, so I decided to call. At this point, a very rude/abrupt woman answered the phone like it was her personal cell phone and I felt as though I was interrupting her by calling. She told me that I tampered with the electric and owed thousands of dollars. I was floored and asked to speak to a supervisor. Surprise, surprise, she was the only person I could speak to and the supervisor.
How is it even possible this day and age to steal electric? Why would they even make that possible?? I can barely get the remote to work properly let alone rewire electric! I have never even gotten an electric account placed in my name before in my whole life!! However, since I am the homeowner, I am responsible. Also, I homeschool my child and it is way too hot during the day plus we can't get access to the internet, lighting, or most anything without electric. Not to mention I have Asthma.
Currently, I am laying on my living room couch at 2:30am with a battery operated lantern and a cooler full of ice. I can't even buy any food right now for me and my child. Where am I going to get thousands of dollars when I just lost my job and I'm saving every penny to pay my mortgage to keep a roof over our heads? We have nowhere else to go and it's so hot in here. We are drenched from head to toe and I'm in tears writing this. Is there really no help? Is this really a way to live? Not to mention, the water bugs outside in this heat are monstrous and I can't see anything in my dark house this late at night. This is an awful way to treat human beings. I called PUC and they really didn't do much. So what now? This is awful.
On 5/16/2017 at approximately 6:30 PM, I noticed that a 4000v PECO wire was contacting a tree located in the back of our property. Specifically, the tree was smoking. We have called in the past to PECO asking them to cut this tree back due to the proximity to the wire. I immediately contacted PECO emergency line to inform them that a tree was in contact with the wire and was smoking. I was informed that PECO would dispatch a team member to address the issue. After approximately 20 minutes, I again called the PECO emergency line. In addition, nearby neighbors also contacted the same PECO emergency line, due to concern over the now smoldering tree limb.
A PECO representative did arrive and stated they would tie the 4000v line back from the tree, and would request a PECO tree service team to cut down the tree the following day. The representative waited for additional help, and the two PECO representatives tied back the line. However, at this point, the tree limb had escalated from smoldering to having active embers and flaming debris fall from the wire contact site. PECO representatives indicated this was not a concern. Approximately, 20 minutes later, the large (`30') achieved a level of burn through that it snapped and plummeted to the backyard. Due the large disturbance and danger to the family, my husband and I evacuated the house with their daughter and pets.
I, again, called the PECO emergency line. During this phone conversation, I repeatedly attempted to inform the phone representative that the tree limb from the previous calls had fallen. The limb was now laying across the 4000v line, the ground line, and the two polarity lines. The phone representative informed me that the previous in-person PECO representatives had deemed the situation safe when they left. I explained the situation had changed and requested additional assistance. No additional representative arrived.
At this point, my husband called the PECO emergency line and informed the phone representative of the situation. Dr. ** was informed an in-person representative was en route. After another hour, My husband called the PECO emergency line, again, and asked for a supervisor. He was informed that the supervisor would call back. My husband spoke with the supervisor approximately 15 minutes later. The supervisor informed my husband that trees were the homeowner's responsibility. My husband explicitly stated the timeline, and requested additional help. At this point, my husband also informed the supervisor that this indicated neglect as the limb was laying across four (4) active PECO lines, had damaged the property, and presented a danger to home and life. The supervisor dispatched a representative.
At approximately 12:40 AM on 5/17/2017, a PECO in-person representative arrived. After viewing the damage, the in-person representative informed my husband that the tree limb was now live (i.e. electrically charged) and was dangerous. Further, he informed my husband that this should have been addressed earlier, and he would have a team address it. At approximately 4:00 AM on 5/17/2017, a team arrived and dismantled the tree.
Upon inspection of the site in the morning of 5/17/2017, a debris field was across the yard. And the tree has specifically damaged: the home gutter system, the home siding, a window jam. Due to the height of the room, and the remaining debris field it is currently unclear if there is roof damage. A unknown wire, although reported by PECO representatives to be cable TV is still on the ground.
Earlier this month I was told some information over the phone that I thought would keep my electric on. When I called Peco to find out why they cut my electric they told I was given the wrong info. They gave me the wrong info and cut my electric. They don't care if you are sick. I told them I am low income and a diabetic. I was told even though I was a diabetic and showed proof I was not going to get my electric back on until I paid them 300 dollars which I don't have. I also told them my rent was 935 plus an additional 35 until July first and they still didn't care. So tell me why show proof of anything if I still have to pay the 300 when I only have 100 dollars left over when I pay my rent.
Due to an account error that was never resolved on MyCheckFree, my PECO autobill pay was returned two months in a row. I had done my due diligence, verified account information, funds, etc, tried to work with PECO mycheckfree and my bank to figure out where the problem was originating. However, because the electronic payment was returned two months in a row PECO put my account on a "cash only" payment status, denying all attempts on my part and their customer service to resolve the problem and get PECO paid. After two months going back and forth with their customer service trying to get the bill paid and the only response from PECO review board being "cash only at a PECO payment center" I finally gave up and closed the account.
Quite literally the last customer service agent I spoke with finally made the statement, "Oh! You don't HAVE to make the payment in person. If you're not in PA, we accept payment at any western union payment center"... which means they accept DIGITAL payment, quite literally from anywhere in the world on my cell phone via the western union website. I sat there dumbfounded in silence for a solid 30 seconds wondering how on earth it took two months for a customer service agent to actually recognize, "I'm not in PA. I'm not driving to PA. I'm not going to make a cash payment in person at a PECO payment center" to actually mean, "No, really, I'm NOT in PA. I'm NOT driving to PA. I'm NOT going to make a cash payment in person at a PECO payment center" and provide me with an alternative. The incompetence is astounding. This is 2017 PECO, get with the technology.
I moved out of an apartment I shared with my mother. I called to inform Peco that I was moving and to request a final bill. I told them my mother was still living in the property. They shut the service off without notice on December 27th. My mother applied for service. They refused to turn it back on, stating that they were delayed due to the holiday. A week later, still? Come on!! I finally received the final bill I requested. I was charged TWO reconnection fees as well as a $168.00 late fee. Come on!! It is now 1/10/2017 and service has not been restored. It is freezing cold there because the electric powers the heater, too. I believe it is against the law to deny service in the winter months (I could be wrong). I contacted PUC on my mother's behalf and was told they would open a case and send Peco a fax.
According to PECO my husband and I used more electricity last spring than our neighbors. Problem is we had moved out of that property last spring and it was vacant during the time period of their report. So while our neighbors used electric appliances, washer, dryer, heat pump, central AC, lights, computers, etc., and we did not, we were --according to PECO-- using more kWh and need to make smart energy saving decisions. Seems the only smart energy use would be to live in a tent.
Cap program at Peco requested more information. I sent it insured usps priority and now come to find out that they 'never received' although they never contacted me and just kept billing me even though I definitely qualify for CAP. Spoke with customer service and they don't care at all about the fact that they screwed up. Peco is just out to screw people over at any cost. No one there is accountable whatsoever.
PECO needed to do some work up the street from my house so they shut the power off. They finished in a few hours and turned the power back on. When it came on a power surge blew out my refrigerator, upright freezer, and my microwave. I was told by PECO to fill out a claim report and send it back. I did just that. The other day I got a letter back from the guy that makes the decision to pay the claim or not. He denied my claim. His reason was because nobody else called with a problem.
I explained that we had a repairman come out to look at the appliances and they said that we were lucky that our house didn't burn down. He said he isn't going to cover it. I asked who makes that decision and he flat out said that he is the one that decided that PECO would not cover the damages done by the power surge. He was very rude about it too, which made it even worse. We have had to replace the refrigerator, freezer, and the microwave because of their mistake.
Peco is still pathetic. After a PUC complaint Peco is still doing the same thing as usual. Last year my central ac unit was broken and not used. This year with it running, I only used 300 KWH more than the same billing period last year. Wow a 5 ton central ac unit only uses 300 KWH a month. Oh wait that's not possible nor reality. Complaining to PUC is useless because they always side with Peco.
The current bill was for 2744 KWH but yet I had the central ac completely disconnected for half of the billing cycle just to see what the usage would be. Apparently using less electricity means you use more with Peco. 27 emails requesting information and they refuse to provide it. I called Exelon and explained the whole situation to her and the moron's idea was to have someone from Peco contact me. The best was they shut my power off before the due date but yet the kwh on the meter was going higher every hour. Definitely nothing wrong with their meter.
I have a PECO bill that was originally 900.00 dollars. I had complaints about of how high it was. The electric was already turned on in a house I moved into. I do not know how long the electric was on before I moved in. But I quickly got electric changed into my name. Somehow I was stuck with high electric bill that included the times I never lived in this rented house. They told me they will check into it. As time went on I was charged for a solar system that was put on the house. At the time I was renting not owning the house. After moving out the house I had the electric cut off. I was charge 1,888.00 for electric illegally put in the house.
After receiving a bill of 3,995.00 I quickly called them and told them I do not live there anymore. I been had my electric cut off. PECO told me I was responsible for everything including all late fees. I thought paying 900.00 in the first two month of living at this house was ridiculous but to come up with 3,995.00 is hideous and PECO has done nothing but demand I pay this ridiculous amount. Not only did they sent it to collection agency called TSI TransWorld agency messed up my credit. I cannot move anywhere that needs electric because I cannot afford to get it cut on.
All of this mess took place 12/2008. I lived there until 2/2010. Now I'm told I have to complain to the collection agency. PECO have nothing to do with situation anymore. The collection saying they really do not know what went on or what took place. They just want their money. Do anyone have any idea what I should do to clear this matter? I refuse to pay this ridiculous price. For electric. And gas didn't use.
I recently had a home energy audit done at my house due to my electric bill being extremely high. PECO sent a company out to replace my heater, outside unit, thermostat, and seal all the windows, pipes, and doors, as well as a new insulation of the basement. Since my home has been made "energy efficient" my electric usage has actually risen and as expected my bill has gone even higher. I spoke with PECO and was told they do not handle that. Why should I pay more money because of something their company did?? I am on budget billing and currently pay $243 a month with the CAP program. I have a sick husband and a sick daughter and I am the main source of income for the family. How can they expect us to pay such a high amount for electricity especially since there is no way of knowing if the usage is accurate? We certainly can't take their word for it.
I have friends and family with houses 2 times the size of mine running electricity all day every day who do not have PECO and top out at $150 during high peak summer and winter. It's disgraceful someone hasn't looked into the practices of PECO ripping off hard working people for all of their money. I am now going to be talking to a lawyer to see what can be done about my electric spike since the audit. More money spent on PECO. Good luck to everyone dealing with this disgusting company.
I have been a PECO customer for years upon years - probably 25 years total, with no problems ever with making my payments. I would personally rate myself as an excellent customer. When financial problems hit my husband and I due to illness, they were so ignorant and totally unaccommodating about credit arrangements. Also next to impossible to get a live adviser to speak with through Customer "Service"...service being the optimum word here.
The problem is not being able to pay my budget billing, I CAN PAY (!) and always have, and on time. It is needing to change my payment date by 1 week. It is 'cash flow' problem as being on a tight budget now, I must wait for paychecks to come in to pay the bills. We are living from hand to mouth, and paycheck to paycheck, like so many others.They refused to change my payment date by one week. ONE WEEK (!!!) which would totally alleviate the problem, which I explained to them to no avail - was denied a change in payment date.
Then on top of that, they do not want to give me the extra week any more than two times in 6 months. They are indicative of the service (or better said lack of service) that goes on everywhere in this country. Wow, have things changed for the worst with PECO ENERGY CO!?!?! What has happen to CUSTOMER SERVICE?? Three words: GREEDY BIG CORPORATIONS! I think it is beyond ridiculous that an excellent customer with 25 years of on-time payments that they cannot accommodate me on one simple request, a change in payment date. They are horrible...and I am very disappointed!
I did an informal complaint about PECO to PUC because there's no way I was using almost the same amount of electric as the previous year when my central air broke which is also the source of heat. I also had to pay a deposit because they never switched me to paper like I requested for 4 months prior. I recorded the call requesting it and when they verified the date I requested paper billing, I said "send me a letter stating that" and she asked why; I said "because I'm taking it to an attorney." No letter came and I called again and they verified the original date. And I asked again for the letter and again said it was for an attorney - no letter. And called again, now they said there's no record that I requested it.
Due to the informal complaint, they came and checked the meter and when the moron had me turn on the basement sub-panel, he said something in the basement is drawling 800 kWh a month but the problem is I didn't turn the sub-panel on because I wanted to see what he said. I guess he thought I was only holding my phone in my hand for no reason, not because I was recording the whole test he was doing. He also reported that I had more electronic equipment in my house than I do and that there's more rooms in my house than there is. According to PUC, my house should be using the amount of electric I'm being charged for. A 1 person 1271 SQ-FT house using slightly less in electric than houses 3 times the size with a full family living in them. PECO can do whatever they want because PUC will not find them wrong.
I find it stunning that as a Public utility, PECO does not answer their phone and in fact hangs up on callers. How is it possible that people be mandated to pay deposits that exceed any electric bill or outstanding balance that ever existed on an account or shut off your service. How is this possible when payments have been late due to their failure to cancel request to discontinue online payments? How is it possible that there is no mediation process? Most significantly how is possible to switch utilities to a new provider, receive an account from a new provider and still continue to receive bills from PECO? Clearly it is time to investigate PECO and their practices or this whole initiative to create competition is just lip service.
I felt like I was being pushed up against the wall by mobsters. Single disabled mom with a disabled kid in forced. Pay my entire electric bill during the summer months before Liheap help, it's like they say what you got, pay it now to restore services plus the $1700 for the reconnect fee. I'm not working, had a bad accident so I'm sending everything to the mobsters to keep our electric on. We still gotta eat and it's about to be winter. Thank God for Liheap, I called them and said I paid $200 and Liheap paid some. Thank God. Peco knows how to stress people out. They need more programs and it's just disgustingly high. You stuck between rent, electric, and gas. They know we need these resources but we need more competition so prices can be lowered and solar powered devices plus other devices to help give electric and gas asap.
I have talked to PECO several times to get off the budget plan. They said I had to pay the deferred balance off before I can stop the budget. They wouldn't even give me payment arrangements to pay back the deferred. My bill is 90$ and budget is 225$. I am the only income and I can't afford those payments. I contacted the PUC and waiting to hear back. My bill is now 800$ and I don't know how I can pay that. I paid my usage amount. They just don't want to work with their customers.
I received the papers from PECO energy audit, filled it out, and same day called the landlord and explained what they would do once they got the papers back. But, the landlord received them and forgot about them. About a month's time, I called PECO to schedule the audit as I was worried as I hadn't heard from them. They never received them. They have resent them to me no less than four (4) times but I have yet to receive any. My electric for 4 rooms, even now that I got rid of the idiot refusing to leave is higher than people better off than I with entire houses, central air, etc., while I have 4 rooms, no air, and am there less than 1/2 time. Please help. They're trying to shut me off.
PECO Energy Company expert review by ConsumerAffairs
PECO provides utility service for the Philadelphia-region and southeastern Pennsylvania. They have served Pennsylvania for over 130 years.
Assistance programs: PECO has options for low income customers who struggle to pay their energy bills every month. Customers can apply for assistance, whether they have low income or are experiencing temporary financial hardship.
Gift electricity: Friends, family members and neighbors can gift electricity to someone in need. Pay any amount you want towards a loved one’s energy bill.
Outage alerts: Sign up to receive outage alerts on your mobile device, so you always know when power is down in your area. Check the status of your power outage from PECO’s website, which is available on mobile devices as well as desktops.
Multi-family incentives: Receive a free energy assessment and installation of energy-saving devices and products when you own a property with four or more units. Multi-family property owners can also enjoy incentives when they install or upgrade their current appliances and equipment to high-efficiency, energy-saving equipment.
Online energy audits: Perform an energy audit on your home or business from PECO’s website. This can help you understand how you currently use energy so you can alter your usage to save money and conserve energy.
Best for: PECO Energy Company is best for businesses and residents in the greater Philadelphia, especially residents who need some financial assistance.
PECO Energy Company Company Information
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- PECO Energy Company