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Reviewed Nov. 7, 2023
I called the customer service line and the worker was so rude. Her name was Ashtin. I asked her how much I have to pay. I wanted to know what was the total amount that I have to pay but then she asked me to provide my address and I provided my address and the full name also the phone number on the account but she was sooo rude and she asked me to provide her the account number and I told her that I don’t have the account number. That’s the reason why I am calling but she didn’t understand me and she told me that she could not do anything. It was a terrible experience. She didn’t helped me at all.
Reviewed Oct. 16, 2023
I am on the deferred payment plan. Obviously I have financial hardships hence the reason why I got behind in my bills in the first place. They put you on this deferred payment plan when you're threatened to have your electric turned off for not being able to pay the entire balance, they tell you in this agreement that if you're late you're subject to a security deposit of the amount of a monthly bill. You agreed to this because at the time you have no other option it's either that pay the entire balance or have your services shut off. However it's unrealistic to pay your bill exactly on time every month, especially when my due date has changed several times in the past year. There is no grace. There have been times when I have been almost a weekly and didn't get charged any security deposit, and there's been the time I've been late just over the weekend and they're charging a deposit.
The deposit is equal to an entire month electric so then when you get your next bill it's double. And when you're already struggling it's like taking three steps back instead in the back. I do not understand how security deposits can be charged if your service is not been shut off the point of a security deposit is to hold a month but they do not give you your security deposit back unless you pay 12 months without being late they don't tell you if there's a grace period for what they consider being late. And then they will consistently charge deposit fees while still keeping your old deposit fee.
I do not understand how this is even legal. On top of this they are still charging late fees on your bill so they are collecting late fees and deposits. I think it's more reasonable to just charge a higher late fee and no deposit people are never getting out of the hole so long as this keeps happening to them every time they finally get their pass through balance now it's like they do not want you to get ahead.
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Reviewed Oct. 7, 2023
We recently smelled gas in our basement. Got through immediately and the responder told us clearly how to avoid immediate danger while we waited for assistance. Said help would arrive within the hour. Not 20 minutes later, Damian arrived! He was thorough and correctly assessed that the problem was coming from my neighbor's property, with whom we share a wall (twin houses). We alerted my neighbor, who had inadvertently turned a stove knob and didn't know it because she was ill upstairs with Covid. Damien's astute and accurate diagnosis may truly have saved her life (and potentially ours). We cannot say enough about this wonderful technician and PECO's entire response to this matter.
Reviewed Oct. 3, 2023
Tried calling their customer service line but constantly being disconnected before I can even talk to anyone. Horrible service, power is always going out and nobody answers phone to ask any questions.
Reviewed Sept. 3, 2023
Our power has gone out 14 times in the past year and 4 times in the last week due to underground cables. We lost all our food costing us hundreds of dollars and PECO did nothing. They don’t care about their customers. They are clueless. They have been digging up the neighborhood lawns and making a mess. Like any other large company, they think they can screw you and get away with it.
Reviewed Aug. 29, 2023
I called PECO 3 times and let them know that if the trash truck comes it will take down the wires and when I called they said someone is coming and no one came at all so they don’t care about the people's safety.
Reviewed Aug. 22, 2022
Peco representatives could use additional training with helping customer solve problems instead of passing us from one representative to another. This year 2022 Peco decided to raise our rate and whether your bill was current, they still send you out a shut-off notice and insist that you pay the new increase all at once or they will shut your electric off. This company need a serious overhaul.
Reviewed June 1, 2022
I have 5 children. We moved in with their cousin. He had back up bills. We have been trying to help. I called to get CAP to help with his electric on April 18th. And since then they haven't helped. They haven't done anything but lie and say they don't have income information, my children information. That's a lie! I have 50 emails and 48 faxed receipts proving I have sent it all. Someone ain't doing their job. And it's now June 1st and still nothing. Even the supervisors don't do anything. I'm from Maryland. At least the electric company did their job.
Reviewed March 23, 2022
My father lived by himself and had passed away in 2019. His house is in foreclosure process. But I’ve been trying to close out his Peco account which is still in his name. I’ve emailed them, called them, sent them his death certificate. And they electric is still running and fees are accumulating on his account. They will not get a penny from his estate because there is none. There was no probate and no will. The CS reps continue to tell me that the account will be closed. But there are bills still being mailed with past due balances. Not sure it’s so hard to close an account?? And why they continue to lie to me about it being closed. Not to mention the last time I called the lady transferred my call while in the middle of my conversation. Very Rude and disrespectful employees.
Reviewed March 9, 2022
I've called them twice about a potential gas leak causing my rates to soar through the roof and both times the people on the phone tried to argue with me about it's cold that's why your bill is 5 times higher. But I purposefully had the heat turned off to save in the winter because this isn't my first time using natural gas and I get nothing but people yelling at me telling me they aren't able to send a tech because I disagreed with the bill when the whole point of me calling was to have someone check to see if there was a leak or something wrong with the pipes.
The first call the person hung up, the second call I had to hang up. No one there has any ability to comprehend or prove to me anyone there is competent. Literally choose anyone else if you can for a service provider. After 6 years of using them I'm going to do my very best to get them out of my life. The worst, literally worst. No help, just getting yelled at and told you are wrong even though you just have a concern. STAY AWAY.
PECO Energy Company author review by ConsumerAffairs Research Team
PECO provides utility service for the Philadelphia-region and southeastern Pennsylvania. They have served Pennsylvania for over 130 years.
Assistance programs: PECO has options for low income customers who struggle to pay their energy bills every month. Customers can apply for assistance, whether they have low income or are experiencing temporary financial hardship.
Gift electricity: Friends, family members and neighbors can gift electricity to someone in need. Pay any amount you want towards a loved one’s energy bill.
Outage alerts: Sign up to receive outage alerts on your mobile device, so you always know when power is down in your area. Check the status of your power outage from PECO’s website, which is available on mobile devices as well as desktops.
Multi-family incentives: Receive a free energy assessment and installation of energy-saving devices and products when you own a property with four or more units. Multi-family property owners can also enjoy incentives when they install or upgrade their current appliances and equipment to high-efficiency, energy-saving equipment.
Online energy audits: Perform an energy audit on your home or business from PECO’s website. This can help you understand how you currently use energy so you can alter your usage to save money and conserve energy.
PECO Energy Company Company Information
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- PECO Energy Company
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