PECO Energy Company Reviews

PECO has been horrible! Following the tornado they provided no information and you either could not reach a representative and when I finally did after waiting for hours they could not provide any information. It's now been 4 days following the storm and the entire neighborhood in Havertown is still without power. That is unacceptable. Finally had to get a hotel. God forbid you're late on sending in your payment. They are ready to terminate your service. I have lost all respect and confidence in PECO. I will be exploring any and all alternatives.

Peco has poor electric reliability. They have an atrocious response time to outages. Bill increases are not nearly comparable to service and staff levels. When the inevitable PECO outage occurs, we are subject to a bumbling recovery effort.

Since January of 2025 this year I have talked to a bunch of friends and have noticed that PECO is doing shady things with their billing and practices. It’s not just me! It’s obvious that no one ever even talked about their electric company and all of a sudden everyone is saying they’re doing something shady, which is not a coincidence. I have been noticing a lot of people saying that they’re raising rates and you can’t see your usage they’re overcharging and now I just heard from my wife who went to a hair salon and the stylist turned on the lighting because my wife was first customer and the lights are all burning and start to smoke. She said she just had new LEDs installed and Peco installed them and there was a firemen there who said Peco is doing this to start FIRES, he said that there also been giving people surge protectors which are also catching on fire!

You would think the puc would do something about Peco! Not one positive review. I would give them zero stars if I could. I have been without power for 2 weeks because they keep passing me from one idiot to another. My blood pressure has gone up I’m sure. My husband died last week and my brother in law reported that the electric was in my husband's name so I was shut off and trying to get it back on ever since. This is the worst experience I have ever had with a company! They know you don’t have a choice so they just don’t care. I hate them. I have spent on average and this is the low end about 15 hours a day on the phone with the heartless morons that work for Peco for 2 weeks now.

They sent me an extremely high bill. I never got a shut off notice. I asked for a shut off notice so I could get assistance and they said it was a system glitch so I couldn’t get one. I explained that without the shut off notice I couldn’t get the help I qualify for. They told me they’d send it but never did. Then they asked me did I want a payment arrangement? I said no, I want the grant to qualify for. They never sent it until after the grant deadline was over. They literally kept me from receiving this grant. Unbelievable.

I really like that PECO is flexible with payment arrangements that will suit me or whoever in a crisis when a bill is due. However, today I was on the phone waiting for an hour and granted there is a long wait, the customer service sucks. If I’m calling about my payment plan why is the first question, “Would you like to get off your payment plan?” I calmly ignored that question and asked if I can pay my bill? If the company closes at 7 pm and the phone is answered at 6:50 pm, why would you not look up my bill so you can confirm what I’m asking. I was unable to pay on my bill and both women were rushing to get off the phone. My questioned was never answered and now who knows if my bill is due or not. My app is always showing something different and the website has issues. If it’s not a person answering with a language barrier it’s a person being ignorant.

Terrible customer service, ignorant and rude. No common sense when conversing about your account. Mixed my account up with someone else saying I am to pay for someone else's account. Turned my gas off due to an emergency, haven't had gas in two days. TWO DAYS!!! Wasn't considered an emergency so had to call customer service. On hold for more than an hour, very unprofessional. Quick to remind you to pay, but taking their sweet time sending someone out to turn my gas back on. DO NOT spend your time or money with this money hungry company.

Can't track my usage anymore on the website or the app, and notice my bill has gone up. I think there doing something shady, I'm also getting 2 or 3 bills a month with different charges, what going on with them.

I moved to Buckingham PA about a year ago and had to switch to PECO. Since then we have had a power outage at least every 2 months. And don’t even try to call customer support, you will NEVER get a person to speak to. They honestly just don’t care!!

I’d give 0 stars if I could. Absolutely worthless company. Employees are complete idiots. They are rude, and they never make accommodations for customers. This company is constantly price gouging, especially during extreme weather events, not to mention demanding more money out of their customers through excessive fees, deposits, or surcharges without clearly explaining why, and they absolutely target certain demographics, mostly lower-income families and people with bad/lower credit scores. They do this on purpose, and they are never friendly or apologetic when communicating with their customers. And apparently, any payment that you make, even if it's not the full amount, will get credited towards your deposit before your actual bill, so even if you're making payments the best that you can, it's going to look like you're not paying your current bill.