PECO Energy Company Reviews

PECO installed a new meter at my home at the end of January, 2025. PECO was unable to read the meter until the end of September, 2025. PECO was called repeatedly during this time, and the response varied from technicians coming out to check the meter and customer service saying they were working to link my meter with my account. During that time, estimated payments for the gas portion of the bills, totaling $351.81, were made. When they finally read the meter, PECO is charging $488.25 for the total amount of gas used during that time and a past due amount of 279.96 appeared on the PECO website. When asked about the estimated payments being applied to the bill, PECO said that it doesn't work that way. There was also no explanation of the past due amount. The charges were disputed with PECO and a Customer Relations person said estimated payments do not affect the bill.

Not sure how they gather "Actual", not estimated, meter readings. They billed us, multiple billing cycles, on a meter that was not longer connected on our property. It was physically disconnected and digital so it's impossible to get an "actual" meter reading. We have been waiting months to get this resolved and still not resolved. This cost us hundreds of dollars a month in additional electric billing.

Welcome to the Comcast of power companies. 11/20 my neighborhood suffered a power surge, and fried some outlets and appliances. PECO shut off all out power, pulled the meters off the properties. Ordered us to get independent electricians to verify the wiring of we want them to turn the power back on. After getting said electrician to come, I had three different representatives say a team would be out that night, with a 4th at 22:40 saying "Yeah they gave you false hope, MAYBE tomorrow, maybe." And then hung up. God I hate this company!

If I could give zero stars I would...going on almost 72 hours no power. The PECO customer portal provides no real-time updates on restoration status, and their automated messages create false confidence by marking requests as “complete” when nothing has actually been done. The lack of transparency and urgency is appalling, especially for something as essential as electricity.

If I could it would be 0 stars, one of the worst customer experiences ever. Currently my neighbor is paying for my power since they have our meter numbers mixed up. There is zero internal communication between representatives. They made everything extremely difficult and confusing and didn't seem to care about doing the right thing. Absolutely laughably awful.

One of the worst customer services I have ever encountered in my life! Your task will never be completed by incapable customer service agent. Also, you will be on hold at least for 45 minutes before you can talk to real person. They would ask you to email the documents and promise response in 3-5 business days but you will never hear back from them until you finally give up and call them again to go through the process including minimum 45 minutes wait time. Then they will tell you what's missing and repeat the cycle. It will take 3 to 4 cycles like this before you get your problem resolved. So bad and unrealistic. And you are left without any other option. I hope I never have to deal with them, but I know I will have situations to call them again as I manage multiple rental properties and there is no alternative.

It is absolutely terrifying that PECO does not seem to have a capable dev team setting up and ensuring that their website and payment systems work correctly. How can such a large company with such an important mission NOT have applications that work correctly? Shameful and frustrating. Do better, PECO.

Horrible. I tried to use the app and the site to get service turned on, it says it recognizes my added but then says error. I’ve tried for two days. I was on hold for 25 minutes, they said they couldn’t help, transferred me to another dept, waited on hold 1.5 hours today with no one coming on the phone and finally had to hang up. It’s worse than waiting for a real ID at the DMV. Just horrible.

So I just had to switch the names on my mom's account because she is getting older. Halimah from customer service was so helpful, and made the process so easy. Which eased our stress. She also explained everything well, and listened to any concerns or questions. Thank you Peco.

PECO has been horrible! Following the tornado they provided no information and you either could not reach a representative and when I finally did after waiting for hours they could not provide any information. It's now been 4 days following the storm and the entire neighborhood in Havertown is still without power. That is unacceptable. Finally had to get a hotel. God forbid you're late on sending in your payment. They are ready to terminate your service. I have lost all respect and confidence in PECO. I will be exploring any and all alternatives.