PECO Energy Company Reviews

THE WORSTTTTT company everrrr. Rates and monthly charges always changing dramatically, when asking to fix and resolve they do maybe for 1 month if you’re lucky to go right back messing up your billing cycle all over again. And the sad part is that they’ll cut everything off WITHOUT NOTIFYING anyone! And when you try to get it cut back on they say “someone will call you”, no time frame. Sad that they let people go for DAYS without electric!!!! They do not care about their customers. If I can give zero stars I would.

Terrible company. I had set up auto pay with them for my business electric bill, I had no idea payment wasn’t going through, no one communicated with me about the issue. Next time I know my electricity short of without any notice or anything, ok I paid what they asked for. $8000 plus some charge and they said I have to wait 48 hours for service to restore, and I have all my fruits and other things need refrigerator. Now I got lost all this food on top of the a lot of money I paid for service and my business not doing any good, yet I had to paid all that on my own pocket, no money from the business. I’m so exhausted.

First, let me say that our experience with PECO energy delivery and supply has generally been excellent. When we have infrequent power outages, PECO is able to provide an expected time for their fix which usually seems reasonable based on weather conditions. My issue relates to Customer Service, which seems to be non-existent. And since PECO is essentially the only game in town, they have zero motivation to improve their customer service infrastructure. PECO recently installed a new gas meter, after which PECO's estimates for gas usage for several months were unrealistically low. When PECO finally performed an actual meter reading, my gas bill for one month was $900. When I called to question this, the Customer Service person immediately explained that the issue must be with our HVAC system (implying that PECO could not be at fault).

After two frustrating days of no power or heat, PECO sent two gentlemen to my house at noon today - March 18, 2026 - to find and fix the problem. These two gentlemen were as friendly, courteous, and professional as could be. They do not have easy jobs, climbing poles, dealing with the elements, and working with live wires. Whoever these two gentlemen were, I thank you, I commend you, and I hope that the powers-that-be see this review and recognize you for a job well-done. Thank you. David from Cheltenham

PECO has gone too far with their price gouging rates which has everyone with high anxiety to open their electric bill. The rates are unaffordable for most of us folks. Customer service staff were rude and insulting.

PECO installed a new meter at my home at the end of January, 2025. PECO was unable to read the meter until the end of September, 2025. PECO was called repeatedly during this time, and the response varied from technicians coming out to check the meter and customer service saying they were working to link my meter with my account. During that time, estimated payments for the gas portion of the bills, totaling $351.81, were made. When they finally read the meter, PECO is charging $488.25 for the total amount of gas used during that time and a past due amount of 279.96 appeared on the PECO website. When asked about the estimated payments being applied to the bill, PECO said that it doesn't work that way. There was also no explanation of the past due amount. The charges were disputed with PECO and a Customer Relations person said estimated payments do not affect the bill.

Not sure how they gather "Actual", not estimated, meter readings. They billed us, multiple billing cycles, on a meter that was not longer connected on our property. It was physically disconnected and digital so it's impossible to get an "actual" meter reading. We have been waiting months to get this resolved and still not resolved. This cost us hundreds of dollars a month in additional electric billing.

Welcome to the Comcast of power companies. 11/20 my neighborhood suffered a power surge, and fried some outlets and appliances. PECO shut off all out power, pulled the meters off the properties. Ordered us to get independent electricians to verify the wiring of we want them to turn the power back on. After getting said electrician to come, I had three different representatives say a team would be out that night, with a 4th at 22:40 saying "Yeah they gave you false hope, MAYBE tomorrow, maybe." And then hung up. God I hate this company!

If I could give zero stars I would...going on almost 72 hours no power. The PECO customer portal provides no real-time updates on restoration status, and their automated messages create false confidence by marking requests as “complete” when nothing has actually been done. The lack of transparency and urgency is appalling, especially for something as essential as electricity.

If I could it would be 0 stars, one of the worst customer experiences ever. Currently my neighbor is paying for my power since they have our meter numbers mixed up. There is zero internal communication between representatives. They made everything extremely difficult and confusing and didn't seem to care about doing the right thing. Absolutely laughably awful.