PECO Energy Company Reviews

Can't track my usage anymore on the website or the app, and notice my bill has gone up. I think there doing something shady, I'm also getting 2 or 3 bills a month with different charges, what going on with them.

I moved to Buckingham PA about a year ago and had to switch to PECO. Since then we have had a power outage at least every 2 months. And don’t even try to call customer support, you will NEVER get a person to speak to. They honestly just don’t care!!

I’d give 0 stars if I could. Absolutely worthless company. Employees are complete idiots. They are rude, and they never make accommodations for customers. This company is constantly price gouging, especially during extreme weather events, not to mention demanding more money out of their customers through excessive fees, deposits, or surcharges without clearly explaining why, and they absolutely target certain demographics, mostly lower-income families and people with bad/lower credit scores. They do this on purpose, and they are never friendly or apologetic when communicating with their customers. And apparently, any payment that you make, even if it's not the full amount, will get credited towards your deposit before your actual bill, so even if you're making payments the best that you can, it's going to look like you're not paying your current bill.

Constantly increasing power bill and power is never stable. I barely use my heater during the cold month however my bill kept getting increased every month. I think they just randomly increase people’s bill during the winter season.

I have been a new Peco customer since June 2024. It is now January 2025 and I have yet to get a bill from Peco. I have called them numerous time about not having a bill for seven months. They have told me it’s because we have a new system. Meanwhile, all my neighbors friends and family are getting their bill on time as I sit here and wait until when they decide to send me a bill I will be backed up 12 months of accumulated bills. I have also been told that I could be put on a payment plan but being put on a payment plan not only would it be a lump sum but the upcoming bills will be coming as well. I am so frustrated that for seven months. I can’t get a bill from Peco.

Just spent 54 minutes on a call with PECO. Transferred to 4 different departments only to be transfered back to the representive that I initiated the call with. Only to find out that I make too much money to have the 12 month $470 service deposit waived. Oh! They will hold my money 12 months and return it to me without any interest payment. Not to mention that tthey just received a 10% rate increase from the PA PUC! PECO is the worst!.

PECO, one of the largest utility companies, continues to push for rate increases, often securing commission approval almost annually, despite widespread frustration and dissatisfaction from the public. Customers are left dealing with unreliable services, such as an online payment system that frequently fails and bills that are confusing and lack transparency. For a company of this size, with the resources it has, there's no excuse for such disorganization.

I had no bill for 2 months! I got no letter or communication of any kind about their billing issues. Their solution for this issue is a deferred payment option. That’s a joke. As a consumer, we’re held to a certain standard. The company should be held to that same standard. They should have to eat at least a month's bill. Fair is fair.

PECO issued me a 10 day shut off notice. Bill was due 10/29. Notice was generated 10/30! Amount owed - $112.40 Notice received on 11/4. I called customer service. Rep said they’d changed their billing policy in June. I asked him who at PECO lost their minds? He asked if I could pay that day. He’d assist me. I said yes, I planned to pay online and didn’t need his help. Hung up. Paid in full online. Within 3 days I got a PECO resolution notice. In summary: it said I owed them $0.00 due by 11/15 or they’d shut off service. It stated I’d asked for a payment arrangement and refused a payment arrangement. Completely false. I’d only called to ask why issue a shut off notice on a one day late bill for $112.40?!

Absolute trash. My bill said due on Nov. 13. They shut off my power after 2pm on Nov. 7, and the site tells me it's for nonpayment. I was at work, and I have food in the fridge and freezer. I cannot cook my dinner. I have been on hold for 30 minutes.