PECO Energy Company

Apparently I missed my payment due to a move to another state, when I found out I immediately paid full amount over the phone. I was then sent a threat of turn off 2 weeks after paying if I didn’t pay their assess deposit of 385.00 because I was late, essentially they want 385.00 to hold for 12 months! My bill I was late for was under 200. They hold the money for a year as they stated to me as punishment! I am reporting to Public Utility Commission to report this horrendous practice.

I made an online payment. I checked by bank a few days later and saw they charged me twice. I spoke with customer service who told me that I cannot get the refund back because even though I made a payment, I still had a balance due so they charged me for it. I said, "You unlawfully charged by credit card a second time because there was still a balance due?" She said, "Yes, well, it was due anyway." Stopped payment with my bank, which will take up to 30 days.

An account was added to my credit report August 2018. According to Peco Energy, I owe them over $3,500 from the year 2013. The thing is, I closed and settled my account before I moved to Arizona in 2012. The customer service agent couldn't provide any more information for me, just referred me to a collections agency.

Took ten days to turn on... Moved into apartment and literally paid rent for space I couldn't even occupy. Plenty of turn off notices. I was always just paying and paying and paying. Definite wiring issue in my home causing my bill to be $700 a month sometimes! Called PECO to come check it out, they came and did nothing. Switched my showerhead... OH THANKS PECO YOU SAVED MY LIFE. My electricity with PECO is literally a rent bill. Terminated my account and left my apartment. I hope I never have to deal with this business again. They're not trying to help people.

I never received a shut off notice. Came home on July 23 to find my service shut off for $235.00 so I contact PECO because I had made a payment on the July 2 in the amount of $224.00. They stated that a new payment was due so after making a payment for $310.00 to get service restored I was told it would take anywhere from 4 to 72 hours for service to be back up and running. They had no care that I have a five-year-old in the home and this is a big home that runs hot on humid days, now I have to leave my front door open in a not so safe neighborhood and it’s already been 12 hours later. And not to mention I was told I have to make a payment of $174.23 by July 30th and my fridge is getting warm that’s going to be food wasted that I have to put more money out. PECO needs to get better with their service because they don’t have any problem ripping us off!

Practically PECO services the lines and it is their responsibility to make sure risk is minimized to the distribution network. They see it is as allowing vendors like Direct Energy take over billing for a small discount but that is as far as they go. No one inspects trees around power lines, no one sends the township public works dept any report so that they can base off action for asking owners to do better tree management. Now after the storm, in the first township North of Philly there are 1200 without power due to exemplary negligent tree management in which they claim they have no role. It is just ridiculous how they abandon responsibility and didn't step up on overtime and repair crews to remedy the after effect of the recent storm.

My wife and I have been not had power since Friday March 2nd. Just received notification that my power will be back Monday night March 5th at 11:59PM. That's 4 days without a place to go. This was the straw that broke my back. Not only have I had to pay ridiculous electric bills of $500 and $800 for January & February, I have to empty out my refrigerator of newly purchased groceries over $125 as soon as my home is warm enough to be inhabitable again. My electricity runs underground, how can this keep happening anytime the wind blows over 20mph. Can’t PECO “An Exelon Company” learn how to be preventative instead of reactive in this day in age- especially with all the historical data they have collected on hubs, transformers or switches.

Every time I turn around my bill gets higher and higher... Don't get it and I'm changing. I get disability... How in the heck can I pay 600.00 in electric bills. And it's just me...something is not right. I don't know if someone is using my electric... I never see anyone coming out to check my wires or any like that. I'm definitely changing. This is ridiculous.

More than 36 hours after power loss we are still without power and as I drive all over the township I see no PECO trucks anywhere. Isn't anyone working? If I didn't pay my bill I know they'd shut it off on weekends and or a holiday.

I have PECO, though I have Solar also. It seem fair. Last month, no bill from PECO. I did sign up for a different supplier for electric. Titan electric and gas.

I'm not well-versed on power companies. PECO is the one that serves me and I have no complaints. The power rarely goes out, but when it does, you can call them and they'll tell you how many people have been affected by the same outage and they'll give you an estimate on when the power should be back on. There used to be more power outages about 5 years ago but lately, it seems like the power rarely goes out, which is very much appreciated. I also think the monthly bill is fair. It's pretty low in the winter and very high in the summer during air conditioning season.

I am single, living alone, with minimal electric and am being charged $60/month since Exelon took over it. I was being charged $20/mo previously. Outrageous escalation of prices.

We're moving. After 30+ years of PECO service, we filled out the online form asking them to stop service on January 8, 2018. We quickly got a response thanking us and notifying us that they were turning off the electricity on DECEMBER 8, 2017, giving us just 12 hours notice. Of course, there is no way to get in touch with them on the weekend - their offices are closed. The fact that the offices are closed did not stop a PECO representative from stuffing a notice in our door on Sunday saying that they were terminating our service because we "did not meet the requirements and/or complete the application for utility service."

I signed up for so called "budget billing" before the start of summer and my bill started out at $90 a month. Now I know they're supposed to readjust the billing every 4 months but it wasn't even 4 months before it went up. Now they are charging me over $200 a month and I currently owe them over $500. I am a single mom and I have a good job but my take home pay is not sufficient and after paying a mortgage and other utilities and food and gas there's just nothing left. Their "budget billing" is an absolute joke. DO NOT GET SUCKED IN LIKE I DID!!!

Power outage is frequent, very very frequent, so frequent that it's now making me consider to buy a power back-up system. They take hours and hours to fix an outage. A few weeks ago, there was electricity for almost entire day – from morning until early evening. The issue persists nearly every week. I am urgently looking to change this provider even if this takes a toll on my monthly electricity bill.

Hello. I'm sitting in the dark with my daughters. One of them is 11 years old another one is almost 2 and the youngest is a month. 2 of my daughter chinchillas died. I have 4 fish tanks with exotic fresh water fish. I've been dreading are all dead. Peco never told me they when cutting my power. I've been out of work for a year due to my health last Sept. I filled out a assistance app with them and never saw a bill since so I figured it was worked out. But I guess not so now. We lost our pets and it's all Peco fault. I feel a big company like that and it gets shut off over 800 dollars and had no idea what was going on and of course they could care less about anyone and their families or pets. We just lost a lot and we are still sitting in the dark.

PECO does not care about customer at all. Okay it was our fault that we missed the payment and the gas was cut off. The notice left at our door was for $295.00. We called immediately and paid a total of $375.00. Told our gas would be turned back on. The next day I had to call again. All of a sudden there an additional 127.00 due (Peco was having problems with their computer the night before). Paid another 127.00 dollars. Four hours later all I wanted was a call from the technician before coming so that we could be there. Peco expected us to wait at the for 24-72 hours which would mean (3) day out of work.

I've been on CAP about a year, in the beginning it was great. The discounted rate made paying my PECO bill affordable. In the last few months there has been changes made to the CAP program, now there's a monthly credit that's given annually but divided into 12 months, it's a joke. I'm disabled with a very low monthly disability check and my monthly credit comes out to $3.50, that's right three dollars and fifty cents.

It is now June and I still don't have electricity. I recently lost my job and had to move back into my home that I wasn't renting out. The renter moved and had the electric turned off from under his name. This was in the beginning of May. My son and I were forced to move back due to this horrible time in my life. The home was vacant for about a week, so we could get our affairs in order. I placed an online order with PECO to have electric turned on in my name. A few days went by and I didn't hear anything, so I decided to call. At this point, a very rude/abrupt woman answered the phone like it was her personal cell phone and I felt as though I was interrupting her by calling. She told me that I tampered with the electric and owed thousands of dollars. I was floored and asked to speak to a supervisor. Surprise, surprise, she was the only person I could speak to and the supervisor.

On 5/16/2017 at approximately 6:30 PM, I noticed that a 4000v PECO wire was contacting a tree located in the back of our property. Specifically, the tree was smoking. We have called in the past to PECO asking them to cut this tree back due to the proximity to the wire. I immediately contacted PECO emergency line to inform them that a tree was in contact with the wire and was smoking. I was informed that PECO would dispatch a team member to address the issue. After approximately 20 minutes, I again called the PECO emergency line. In addition, nearby neighbors also contacted the same PECO emergency line, due to concern over the now smoldering tree limb.

Earlier this month I was told some information over the phone that I thought would keep my electric on. When I called Peco to find out why they cut my electric they told I was given the wrong info. They gave me the wrong info and cut my electric. They don't care if you are sick. I told them I am low income and a diabetic. I was told even though I was a diabetic and showed proof I was not going to get my electric back on until I paid them 300 dollars which I don't have. I also told them my rent was 935 plus an additional 35 until July first and they still didn't care. So tell me why show proof of anything if I still have to pay the 300 when I only have 100 dollars left over when I pay my rent.

Due to an account error that was never resolved on MyCheckFree, my PECO autobill pay was returned two months in a row. I had done my due diligence, verified account information, funds, etc, tried to work with PECO mycheckfree and my bank to figure out where the problem was originating. However, because the electronic payment was returned two months in a row PECO put my account on a "cash only" payment status, denying all attempts on my part and their customer service to resolve the problem and get PECO paid. After two months going back and forth with their customer service trying to get the bill paid and the only response from PECO review board being "cash only at a PECO payment center" I finally gave up and closed the account.

I moved out of an apartment I shared with my mother. I called to inform Peco that I was moving and to request a final bill. I told them my mother was still living in the property. They shut the service off without notice on December 27th. My mother applied for service. They refused to turn it back on, stating that they were delayed due to the holiday. A week later, still? Come on!! I finally received the final bill I requested. I was charged TWO reconnection fees as well as a $168.00 late fee. Come on!! It is now 1/10/2017 and service has not been restored. It is freezing cold there because the electric powers the heater, too. I believe it is against the law to deny service in the winter months (I could be wrong). I contacted PUC on my mother's behalf and was told they would open a case and send Peco a fax.

According to PECO my husband and I used more electricity last spring than our neighbors. Problem is we had moved out of that property last spring and it was vacant during the time period of their report. So while our neighbors used electric appliances, washer, dryer, heat pump, central AC, lights, computers, etc., and we did not, we were --according to PECO-- using more kWh and need to make smart energy saving decisions. Seems the only smart energy use would be to live in a tent.

Cap program at Peco requested more information. I sent it insured usps priority and now come to find out that they 'never received' although they never contacted me and just kept billing me even though I definitely qualify for CAP. Spoke with customer service and they don't care at all about the fact that they screwed up. Peco is just out to screw people over at any cost. No one there is accountable whatsoever.

PECO needed to do some work up the street from my house so they shut the power off. They finished in a few hours and turned the power back on. When it came on a power surge blew out my refrigerator, upright freezer, and my microwave. I was told by PECO to fill out a claim report and send it back. I did just that. The other day I got a letter back from the guy that makes the decision to pay the claim or not. He denied my claim. His reason was because nobody else called with a problem.

Peco is still pathetic. After a PUC complaint Peco is still doing the same thing as usual. Last year my central ac unit was broken and not used. This year with it running, I only used 300 KWH more than the same billing period last year. Wow a 5 ton central ac unit only uses 300 KWH a month. Oh wait that's not possible nor reality. Complaining to PUC is useless because they always side with Peco.

I have a PECO bill that was originally 900.00 dollars. I had complaints about of how high it was. The electric was already turned on in a house I moved into. I do not know how long the electric was on before I moved in. But I quickly got electric changed into my name. Somehow I was stuck with high electric bill that included the times I never lived in this rented house. They told me they will check into it. As time went on I was charged for a solar system that was put on the house. At the time I was renting not owning the house. After moving out the house I had the electric cut off. I was charge 1,888.00 for electric illegally put in the house.

I recently had a home energy audit done at my house due to my electric bill being extremely high. PECO sent a company out to replace my heater, outside unit, thermostat, and seal all the windows, pipes, and doors, as well as a new insulation of the basement. Since my home has been made "energy efficient" my electric usage has actually risen and as expected my bill has gone even higher. I spoke with PECO and was told they do not handle that. Why should I pay more money because of something their company did?? I am on budget billing and currently pay $243 a month with the CAP program. I have a sick husband and a sick daughter and I am the main source of income for the family. How can they expect us to pay such a high amount for electricity especially since there is no way of knowing if the usage is accurate? We certainly can't take their word for it.

I have been a PECO customer for years upon years - probably 25 years total, with no problems ever with making my payments. I would personally rate myself as an excellent customer. When financial problems hit my husband and I due to illness, they were so ignorant and totally unaccommodating about credit arrangements. Also next to impossible to get a live adviser to speak with through Customer "Service"...service being the optimum word here.