Ferrellgas Reviews

Horrible customer service. I placed an order to have my tank filled and was given a 10 day window that they may show up. On the initial delivery day, I was given no heads up that they were coming. The delivery my driver showed up with no warning and did not fill my tank due to my dogs being in the back yard. I would have put them up for the day if I had been given proper notice. I called to complain about the scheduling issue and was guaranteed a delivery today at 1345 which was missed without any notice or explanation. I tried calling customer service to ask about the status of my order and according to them my request does not exist.

I would give a zero if I could! Disabled with cancer. Down to 2%. Called for emergency delivery Friday morning. Extra $150. Won't deliver until Monday! I thought emergency ment ASAP! Looking for new gas company ASAP! Ridiculous!!

I had the worse experience with Brian ** the representative from Newport News, Virginia. The first conversation, I felt as though he was running a scam on me. Brian is not a good representative for Ferrellgas and his customer service was awful. I attempted to discuss me purchasing a propane tank for my new home Generac generator. Brian made me very uncomfortable and attempted to strong arm me for money before he would complete a site visit. This is not a good business practice. It left a bad taste as a veteran that served his country for over 22 years. I felt very disrespectful and I decided not to do business with a company that has a manager on their staff that is unprofessional to the customer from start to finish in a purchase for a propane tank.

STAY AWAY FROM THIS COMPANY!! We have only had them for 2 years and had nothing but problems with them. This last problem is the final straw. Please look at other companies before you pick. You can find better companies out there that won't rip you off and have friendlier staff. Plus a company that doesn't charge you hazmat fees plus surcharges when they deliver.

Horrible service. I’ve been with this company for 7 years and never had any problems until now. Called for delivery when my tank was at 30%. I’m on 10% now and not only need the propane for heat but for hot water. I checked my account this morning, after waiting 12 days to get an ETA. To my surprise my account stated I will get a delivery by 4:30. I just checked again and now the time and delivery information has been removed. Been on hold with them for over 15 minutes and still on hold. Don’t waste your time and money, find another supplier.

We pre-paid for our gas to be filled up with a delivery date, which has passed, and still with NO GAS. I called them and they told me they DO NOT HAVE AN ETA....SO UNPROFESSIONAL... It has been OVER three weeks with NO phone calls, emails, NOTHING.... I DO NOT RECOMMEND this company to do business with....They take your money and then LIE about your scheduled delivery....Will be seeking legal action on their deceptive ways of taking your money and NOT providing service as discussed....

Ferrellgas has done it again left us with out service in 19 degree weather. Told me it would not make a delivery till Feb 28th. Ran out Feb 17th. They are very unreliable and make no effort to send emergency service. We are freezing and after this I will never use ferrell again. From all the negative reviews I see I'm not the only one, I would not recommend them at all. Overpriced and garbage service.

Horrible customer service!! I have ordered propane on the first week of January and it's almost March with still no delivery! They have made excuse after excuse not to make the delivery from unplowed roads to path not being clear. They even stated they found a gas leak. When the technician drove two hours to my home and clarified there is no leak they still keep coming up with other excuses. I waited home all day staring out the window today and they lied and said they came, but they didn't come! They are inhumane and deserve to go out of business!

After 10 years and down to 5% in my tank with an order being placed 16 days ago, the manager told me use a space heater when I asked her solution if we ran out since they still hadn’t delivered my propane. HORRIBLE!!!!

A few years ago, Ferrellgas was sued for poor service. People froze, Pipes froze, pets died, and they didn't care. When they can collect heap from the State of NY and not deliver for two weeks in an emergency that's pathetic, company not reliable. Customer service is disgusting. Not wanting to write this review, but that's the facts. The State of NY needs to slap them with more fines and watch their history of bad service, and so sayonara Ferrellgas!!!