Ferrellgas Reviews

Moving to this area 5 years ago we signed up with Ferrellgas. No problems until this past winter. We were used to the scheduling system to place an order when you get down to 30%. All still good at this point. But- you never know when they will show up... The last time we ordered our tank was down to 5% because it took two weeks for anyone to show up despite our requests for updates. When we finally did get a delivery our tank was filled to 55% full instead of the usual 80%. The entire system is based on waiting until your tank gets down to 30% at which time you should expect it to be filled to the usual 80%. Not this time. When we called to put in our next order the customer service person thought nothing of our tank being allowed to get down to 5%. This is in the middle of a bitterly cold winter.

Nothing but trouble getting timely deliveries from this company all winter- Our first in this home. I don't know who's at fault. I know our delivery driver was working around the clock to fill orders, so it seems they need more trucks and staff. With snow and ice a constant issue all winter, it was impossible to keep our driveway clear with the hopes that the truck would show up. We are both in our 70's. I am disabled and my husband has a history of heart attack. We did our best but not having a definitive delivery date (we get notified the day of, if at all) is impossible for us. We will be changing servicer next winter.

Anyone that using FerrellGas for propane Delivery Please be aware the if you request Leak check they will not do it if you're not completely out of propane.. We were using 200 gallons of propane in a 2 month period, so when we call about it and requested a leak check before they fill our tank, they filled it and we lost a full 200 more gallons of propane because someone didn't do their job and check for a leak. So I called. Someone finally came out and checked, we had a leak.

I had did my part. Ordered at the 30%, the delivery date was the18th and no fault of mine it was never delivered. Now I'm completely out and They aren't delivering for a week, because I said I was going to change companies. I have a 700 credit remind you, I am still a customer.. Absolutely terrible customer service hence why I am changing companies ..

Requested service a month ago. Terrible service. Poor customer service reps have to make excuses that make no sense. Switched my account. It shouldn’t take a month to refill a 500 gal tank. Changed suppliers.

All I can say is: WOW! I ordered and paid in full for 150 gallons of propane on 2/2/2026. As of 2/23/2026 I have not received any propane. I have called at least four times. Was to be filled by 2/16. Phone staff are kind and understanding. But this is ridiculous. It’s freezing in the mountains. Our heat, water and cooking is by propane. Every time I’m told that they have a lot of delivered to be made and we’re in the list. This time I asked for a supervisor to contact me.

This house has been with this company since mid 80s. Was thermogas for a period prior. In 24 noticed service going down. 25 no better. Currently out of gas. I placed an order on Jan 26th at about 28%. High setting was 66. Gone 64 to conserve. I paid on balance online then placed order. They never leave a ticket after here and texts are unreliable. Figured by the 13th Feb we'd have gas. Nope. 3%.

We are on prepay for Ferrell gas and paid a few days ago. We were at 5 percent. AFTER we paid for more we were informed that it would be another week at least before we get a fill. We are now empty of propane and it is the dead of winter. We are 65 years old and don't do well in this cold any longer. I have spoken to other customers of theirs and apparently if you are rich and on autopsy they will fill your tank when you get to 30 percent. If you are old and fixed income then you WILL be last on their list. They want payment up front so they can collect the interest while we only collect getting colder and a chance of freezing to death while we wait. Only 7 more day to go before they deliver.

They delivered on time despite amazing obstacles due to the weather. Their customer service representatives were fantastic and the driver Ronnie was amazing and did a great job. We were celebrating the beautiful truck coming down our driveway.

This company could care less about you running out of fuel no matter what age you are! When you call for a delivery they give you a two week window with no guarantee that it will be in those two weeks! Also if you run out of fuel you still have to wait until they get to you!