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Overall Rating2.4 out of 5
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Ferrellgas Reviews

ConsumerAffairs has collected 286 reviews and 710 ratings.

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Page 1 Reviews 0 - 10
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Customer ServiceStaff

Reviewed July 6, 2023

On 6/14/2023 I placed an order for a refill. 6/15/2023 the money was taken from my account. This is all taking place while I'm in Chicago taking care of my father who is in his last week's of life. On July 6, 2023 I called to find out why my propane had not been delivered yet, only to be told that my order was cancelled on 6/19/2023 because the roads were too muddy for the driver's safety. They claim that they don't make calls notifying that orders are cancelled. I guess they just wait until the customer gets upset enough to call back to find out what the heck is going on, since they've already sucked their money out of our accounts. Truly so unprofessional on Ferrellgas and Customer Service to act this way to the people who make them their money!

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Customer Service

Reviewed July 4, 2023

It has been two months for removing the propane tank. I called a few days ago that now we can smell gas. It took the emergency dispatch 30 minutes to answer the phone and since I have not heard back on removing the tank or taking care of the gas leak. I am on record that Ferrell gas is on notice for any explosion or loss of life as a result of the gas leak. Bad CSR and corporate responsibility.

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    Customer Service

    Reviewed June 22, 2023

    Absolutely the worst customer service I have experienced. We’ve been a customer for over 13 years and in the last 3 years, they have spiraled. It is like pulling teeth to get a fill. When I finally managed to speak to a person today, she ended the call by telling me to “feel free to find a different provider, if you’re not happy”. Don’t worry, I will.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed May 26, 2023

    Ferrellgas is totally unreliable. They give you dates which they do no adhere to and when you question when you are going to get your delivery all they say is that they will write it up and someone will get back to you. Well that's a big lie. I have been waiting for an order for over 3 weeks that was promised a drop down delivery date twice and never made it. The customer service cannot help at all except apologize and give you another date. If and when I get this order it will be the last one they will send me. I cannot believe the lack of concern and even knowing that they are lying to customers can be tolerated. They cannot pass you on as they don't have any managers' numbers. I am through with this company. Don't trust them.

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    Customer ServiceStaff

    Reviewed May 4, 2023

    I had a severe propane grill explosion at my home. First responders arrived and shut off the gas. Ferrellgas arrived the next day and shut off all the gas to the home and promised an inspection team would be there the next day or two to inspect the system and turn it back on for me. I call every day and no one gets back to you. It’s been a week without gas and without answers as to when someone’s going to come out. Now I receive a voicemail indicating risk management has to come out first before any inspection team can. The place is so poorly run that I don’t know how they stay in business. If you have any other choice other than Ferrellgas, I highly recommend you use them.

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    Reviewed April 24, 2023

    Just remember if you're a small homeowner they could care less about you your needs or having you as a customer. Basically they had an incompetent installer and would not stand behind or fix anything that he did wrong. No compensation, no apologies, not even an offer to make amends. All they wanted to do was Bill me for their incompetence. Just blatant arrogant attitude from the general manager. His name was Lee. I have no idea how this company is in business. I cut ties and went to co-alliance propane.

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    Reviewed March 14, 2023

    Absolutely, by far and away the worst company I have ever dealt with. Horrible customer service and rude employees. Obviously a horrible culture in that business, all the employees care very little for the customers that pay their wages.

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    Reviewed March 14, 2023

    I am sitting here AGAIN about to run out of propane. I’m supposed to be on auto fill but they never voluntarily fill it. Each time I have to call and beg them to come out. Last month, I had to rent a hotel for 13 days waiting for them. I order online and then wait. They do not come and I have to call and call. I’m so fed up with them, I’ll be shopping for a new solution. Not a way to run a business. I guess they don’t need happy customers.

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    Tom increased rating by 1 star.
    After a positive interaction with Ferrellgas, Tom increased their star rating on March 3, 2023.

    Updated review: March 3, 2023

    Shortly after posting this (may be a coincidence) Ferrell Gas delivered. Very nice truck driver. I think the office folks were doing what they can but were constrained by corporate policies, etc.

    Original Review: March 3, 2023

    DO NOT BECOME A FERRELL GAS CUSTOMER!!!! Ice storm hits in SW Michigan Wednesday 2/23 and we lose power. Generator starts on propane and 500-gal tank at 20%. Order propane on Ferrell's website on Thursday, 2/24 as tank is dropping and power won't be restored until week of 2/27. Contact Ferrell Gas on Friday, 2/25 to request expedited delivery as I'll be out of propane (and subsequently home heat, all water, and septic - and won't be able to keep all the animals and livestock we have well cared for). Told delivery will be by 3/9 and if I pay a $100 expedite fee they can deliver by 2/28 (even that is days late).

    Wow - now I have no electricity, heat, water, septic and will stay that way for days. By the way, Ferrell gas truck drove right by our house Friday, 2/25 but didn't make a delivery!. Fast forward to Thursday, 3/2.... we have electricity but no propane... so no cooking, no hot water, and no back-up generator for the storm coming in tomorrow. When I called Ferrell Gas today to ask for an update all I heard was for $100 they could deliver by next Tuesday, 3/7. And by the way, they're charging $0.70 to $0.80/gallon more than two other providers, Disgusting in every way!

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    Reviewed March 1, 2023

    I've been a customer for 3 or 4 years. I don't know what happened to this company!! I have two 250 lbs tanks. One for outdoor kitchen and one for a portable generator. After hurricane Ian I called for refill and could only get thru online so I put in the order. After 4 or 5 days I called and actually got a human who said they had no record of my order and it would be 11 more days for a delivery even though I could see their trucks going by my house!. Fast forward 5 months, I called to another device hooked to my tank, 9 days not even a call back!! Find another company. They are horrible.

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