Ferrellgas

FerrellGas in Royse City, TX took $119.24 from me and delivered nothing. Day 1: I paid for a new propane install site inspection. Was told by a Cheryl that it will be two weeks to completion of full propane install and phone call from inspector same day to co-ordinate visit. Day 2: No phone call arrived. Called back FerrellGas to be told by an Amanda that the inspection request was completed incorrectly and that I would receive a call from site inspector same day. Day 3: No phone call arrived. Called back Ferrellgas and was told a Kristi that my inspection was mishandled again. I was now in a two week wait queue just to get an inspection. I requested a refund. Was told refunds take 6-8 weeks to process the refund. I asked to speak with the manager. Was told I would get a call back from the manager named Tina. No phone call received.

The customer service for this company is shameful! It really does not exist. My old propane tank was corroding and leaking, so I got an estimate from Ferrell Gas to replace the tank. IN the meantime, they installed a temporary above-ground tank. Josh, the salesman, quoted a price to install a buried tank ($500) and a separate line on the estimate for a price to install an above-ground tank ($200). They required a 60% down payment to accept the proposal. I sent them a check for 60% of the cost to buy and install a buried tank and I included a letter requesting the buried tank. A few days later their crew showed up unannounced and installed an above-ground tank! I was not there at the time. I called Ferrell Gas multiple times to get this resolved. I was told multiple times by the receptionists that “I’ll have someone call you right away.” Only one person ever called back and he did not get anything done.

Had Ferrellgas at my business. They let us run out of gas on 2 occasions which cost us several thousands in business losses. They also jacked the price up to over $4 a gallon because they said we went over our usage - we had a locked in price and was not aware of any limit to how much gas we used. They did not notify us or ever show usage and fill amounts on the bills. They are very unreliable and untrustworthy company. They don’t come when they say they will and they price gouge in every way.

In November 2021 we decided to put 300 gallons of propane in our tank. The lines for the propane were run up to the house but not connected to it yet. The delivery man asked and I showed him where the line was capped off. He tested for leaks. Put the propane in the tank. We thought we were ok and that the propane would be there when we needed it. We never used any of it but one day in February a friend said I smell gas. I called and they sent someone out. I was not informed that I would be charged a fee much less one in excess of 300 dollars!

I have been a customer of Ferrell Gas almost 30 years! Not bc I choose too. I rent the home. However, I keep a more than enough money on my acct at all times. I have heard such lame excuses from so many of the people in this company as if they are all give scripts to lie and brush off customers. They have let me run out of gas even though I had called several time prior to 10% and called again on 3-2-22 was informed I would have a delivery no later than 3-16-22. I called yesterday and this morning to make sure they will be delivering and to my Surprise again! I wasn’t on the delivery schedule for today 3-16-22! Corporate called me and said that I was going to receive propane today. It wasn’t delivered!

Customer service was very rude, she refused to give me her name, refused to let me speak to a manager, refused emergency services for my home WHEN I WAS WILLING TO PAY. This company always complains about not being equipped for the work load of customers. Do yourself the favor and find a different propane company! FERRELL GAS IS HORRIBLE COMPANY TO WORK WITH!

My gas tank is empty and customer service has informed me they will deliver sometime in the next 12 days. I have 2 kids under 2 years old and I am 6 month pregnant. It is 30 degrees fahrenheit outside and I don't have a fireplace. Amber from customer service informed me that she doesn't have a supervisor I can talk to, and that the delivery scheduling team doesn't take phone calls. This leaves me with no means of escalating. My tank hasn't been refilled as the result of a credit hold that was placed arbitrarily as it appears, since the bank account information on file from the creation of the account hasn't changed.

I called to order propane for my home I am down to 7 percent and they tell me it will be at least two weeks until I get my delivery. They also said trucks are in my area and they won't deliver any earlier. Also pricing is never the same. I order the same amount every time and it is always 100 dollars more each time I order but I need it so I have to pay. This proves that they do not care about people or their customers. Please run away from this company.

My pregnant daughter ran out of Propane a week ago, February 9th, 2022. Her husband is in the military and has been gone away. She called Ferrell immediately and was told she would get a delivery in a couple of days. They never delivered. She called back and was told they would deliver by February 21st. After numerous calls and contacting the corporate office they notified her they would deliver today February 16th. 7 days after initial call for a delivery that she would pay for. Today, they finally showed up to fill the tanks and left without filling them or telling her why. My daughter immediately called Ferrell and was told there was some animal waste in her yard and they wouldn’t come back.

These people are awful. I have been waiting for propane for 4 weeks. I call daily and they give me some story that it will be here the next day. They tell me the supervisor is responsible for 2 states and has to verify my delivery and then..of course nothing back. I have never seen such dishonesty and disinformation..ever. Run from these people. I am annoyed and pissed off at their lack of professionalism and lies.