Ferrellgas Reviews

Ferrellgas has demonstrated significant deficiencies in its service delivery, including instances of double-billing for services, delayed refills, and unsatisfactory customer support. Furthermore, their pricing structure is notably high, and tank maintenance appears to be neglected despite the imposition of rental fees. Consequently, I have decided to terminate my association with Ferrellgas. I strongly advise prospective propane consumers to explore alternative providers.

I have been a customer of Ferrellgas for 10 years, never had a problem. I have a 100 gallon tank and they fill it 2 to 3 times a year for last 10 years, never even back check them when they fill it up so in December I called them to fill it and my neighbor said they went up to my house while I was at work. I told them I had 40lbs in it so in January this year my fireplace started going out and putting off a lot of propane smell. So I called the company that makes it and ordered150.00 worth of parts, didn’t fix it so thought my regulator went bad out side so I went to check. Found tank empty. Called Ferrellgas mnager over service, told me they could no longer fill it unless I got a electrician to come and do upgrades to it and then they would send someone to inspect it. Mind you the days after we have been in state of emergency and all ice with no heat because they wouldn’t fill my tank that they have done for 10 years. Would not recommend them to no one.

Literally, the worst. They let me run out of gas two times they didn't deliver 43 months and I'm on automatic delivery. And my house is thirty seven degrees. I've had to use the oven and multiple electric. Heaters to keep my pipes from freezing. They promised me to deliver today in the morning. Then, they set by six thirty. It's seven forty, still no delivery

They last brought propane to me Oct. 15, 1025. It's now 01/26/26, and despite my numerous requests, they've failed to show. They lied twice-first, said they'd be here 1/20-no show; called again and they said 1/23-no show. I'm very low on propane and told them either show up stat or come get their beat-up looking tank, and I'll find another provider. Also, they make it very difficult to contact and speak to anyone. Very annoying!

This is a horrible company that doesn't give a care about their customers. We ordered fuel. They didn't come out because they said they couldn't get up the road. The road was exactly plowed and we also could get our little Nissan outfit. She said our drivers have to be safe, so we went four weeks and negative subzero weather without fuel. They have an attitude. They are not good to their customers. I would not recommend them.

Atrocious, unreliable service, especially during the winter when it matters most. And the colder the weather, the worse they are. They consistently leave customers on fumes or with empty tanks, are unable to give accurate delivery windows, then miss scheduled deliveries. Avoid them like the plague unless you want frozen pipes.

Takes forever to get deliveries. They have had my money since January 6, 2026 but tell me I need an inspection and are refusing to come do it. I was originally given a date of 01/23/26 but when I called a week after depositing the money on my account to make sure I was also getting a fill, they told me there is no date. They need to reach out to the team. I have called several times and still have no date and it is -8 (feels like negative 20). Also, I noticed an added charge on my last bill $50 for a “leak test”.

I been with Ferrell for life time and when I need them they don’t come through. I paid for gas 1/20/26. I don’t have no gas and they told me they can’t come until Tuesday. I ask, "Could I get my 315 dollar back to get a room." I ask could she ask the driver. Could someone please bring me some gas. She hung up. Upside 239 out of my pocket but I had 48.00 credit.

Possibly the worst company I’ve ever dealt with. Communication is terrible, escalation is nonexistent, and customer care is clearly not a priority. Over three weeks ago, they failed to deliver due to weather and told me to call back once conditions improved. When the weather did improve, they still refused to deliver—claiming they couldn’t make it up my hill, despite not even attempting it.

We’ve used propane for the last 18 years we had switched to Ferrellgas and let me just tell you that’s a big mistake. They do not care about their customers. They don’t get in a hurry if you need gas make sure you order it a month ahead. They supposedly have all these locations, but can’t get the customers their gas. I wish I would’ve never switched from the small company I have because they would be here the same day.