Ferrellgas Reviews

The Jacksonville office doesn’t have management. Not even an office. They are they don’t have safety meeting. They have employees sign online that they competed a safety meeting but they have no idea what the safety meeting is about. The plant on West Beaver Street has over 300 tanks in the yard and half of them are leaking. The loading dock is leaking and the main piping is leaking. The company doesn’t care. The safety manager turns his head because the company doesn’t want to spend money.

We had two smaller tanks switched out for a 500 tank. Our service tech was Frank and he was fantastic. Hard worker, very professional, and did a great job with the installation. There was a tricky part due to where our tanks were located, but Frank figured out an alternative and it worked perfectly. Can't say enough about what a great guy he is...Ferrellgas is fortunate to have him on their team.

They would not deliver 100 gallons to a tank at my RV because it wasn’t a “permanent” fixture. This makes no sense to me, the is permanent and my RV will not be moved for a year or better. The most ridiculous thing I ever heard of.

They would not maintain their tank. I called and messaged for three years regarding the tank paint peeling off and blowing around the yard which is all fenced in for our three Boxers. So for three years we would walk around the yard picking up all the paint chips so our dogs wouldn’t eat them. They finally came on 08/05/2005, with no notice to us, to paint the tank. They power washed the tank first and then painted it and came to the door to say they would be back tomorrow to put the decals on it. I went out to check it before I let our dogs out into our beautiful fenced in yard and there were 1,000 paint chips all over the yard everywhere and all over our cedar fence and into all my flowers and just a huge huge mess.

This is one of the most unethical companies I've ever dealt with. Their pricing is so Random and not upfront. They just did a fill @ $3.34 per gallon when the local going rate is about $1.79. I've learned my lesson and will be using a different service in the future. The Drivers are always nice but I sure don't understand their pricing policy. I guess it is what they feel they can get away with.

For over 21 years, I’ve maintained a lease with Ferrell Gas at a summer cabin that is visited by the family only 2-3 times per year. When we purchased the place in 2004, I continued the service at the recommendation of the previous owner. No issues whatsoever. I paid the yearly lease fee that varied erratically from as low as $27 or so to over $75 a year, the latter rate being more consistent since about 2011. Somebody must have updated the books to find how reasonable my rate was under the circumstances! Understandable. Regardless, I didn’t care. It was nominal. No problem. The tank was rarely filled, with many years between fills. The frequency and duration of our visits to the cabin dictated that. Never had any issues with the tank itself. At no time was I ever informed that this steady relationship would become an issue. Until now.

This company is a JOKE!!! Not only are they denying that they did not maintain their gas tank out here. They also did not properly check it for leaks. We had a regulatory that was outlawed DECADES ago and tank was leaking from the top. However, they are refusing to admit that they did not maintain the tank or reimburse us for the gas that leaked out. So now we have no gas, a piece of crap tank that's worthless and a company swearing it's our fault that a full 500lbs of gas is gone in less than 3 months!! Terrible worthless company!! Definitely make it known people!!

Terrible customer service. You might as well be talking to a wall. I've tried to get a tank set for 2 months now. I hear ok, yes, but lacking action. As of now, still no tank. No heat. I wouldn't recommend Ferrellgas to anyone.

Takes over a month to get gas. Went to another local company and takes 5 months to get there tank out of the yard they are a nightmare of a service tank is still in my yard at this time. I have called and called, this is not how you run a business. You will take cold showers and freeze before you get gas. Stay away from this gas company.

The Pros, the people that run the deliveries and do the installations and safety checks are exceptionally careful and very safety conscious. The Cons. The prices are very high for propane and the tank rentals, if you don't take 2 deliveries per year on a 120 gallon tank, they double your rental fee which is high to begin with. The amount they change is the amount they can get away with charging for a given area. Also if you don't wait for your tank to reach a certain level, they won't fill it. It's hard to avoid having to fill it in December or January when they like to charge double. I'm on my 3rd year with another supplier, I have no issues with my new supplier on service and Price.