Ferrellgas Reviews

3 ordered in a row failed because they said my dog was in the yard and no one answered the door. I suspected they were lying because no one knocked and my dog was inside. 4th time, took off work, sat in the living room all day with the dog, no one came. Called them and they said the same thing. That dog was in the year and no one answered the door when they knocked. Checked cameras, saw the truck show up and leave while me and the dog were inside. Had to call and Cuss them out for lying to me and they came back and gave me gas.

Do not use this company!!! They sent me a email saying my tank was 65% fill then I hear a hissing sound so I check the tank gauge and it says 10%. I call the company to ask about the difference then the lady on the phone said they had to send someone out right away.... Never told me they were going to charge me $450. The tech was at my house 5 minutes to tell me, "Sorry. No leak..." The customer service people are terrible. I called to inquire about the charge and ask to speak to a manager ("Sorry. can't do that."). I ask for someone to call back. Nothing no call... Except someone calling asking me to pay $450. Do not use this company. They suck!!!

This is quite honestly the worse company I have worked with and I will never recommend them. I sold our home and I am going to recommend to the new owners to get away from Ferrellgas as soon as possible. Their customer service, communication, and delivery is the worse. Thank God I will not have to deal with them again.

Nickel and dime you. Do not sign tank lease with them. They charge to remove their tanks. Go somewhere else. Buy your tank. Do not lease.

When I first called to get price confirmation and asked if there was any additional charges the representative said there were additional fees but would not give me the cost of those fees. She also stated that by federal law they were required to charge one of those fees. However other companies I called do not charge the fee mentioned. It was my opinion that I could not trust them because of this. So I called back and the next representative stated different fees but did tell me the cost. However I cautiously did not order gas because of conflicting information by their customer service dept. and the lack of the first representative not willing to give the cost of additional fees.

Moving to this area 5 years ago we signed up with Ferrellgas. No problems until this past winter. We were used to the scheduling system to place an order when you get down to 30%. All still good at this point. But- you never know when they will show up... The last time we ordered our tank was down to 5% because it took two weeks for anyone to show up despite our requests for updates. When we finally did get a delivery our tank was filled to 55% full instead of the usual 80%. The entire system is based on waiting until your tank gets down to 30% at which time you should expect it to be filled to the usual 80%. Not this time. When we called to put in our next order the customer service person thought nothing of our tank being allowed to get down to 5%. This is in the middle of a bitterly cold winter.

Nothing but trouble getting timely deliveries from this company all winter- Our first in this home. I don't know who's at fault. I know our delivery driver was working around the clock to fill orders, so it seems they need more trucks and staff. With snow and ice a constant issue all winter, it was impossible to keep our driveway clear with the hopes that the truck would show up. We are both in our 70's. I am disabled and my husband has a history of heart attack. We did our best but not having a definitive delivery date (we get notified the day of, if at all) is impossible for us. We will be changing servicer next winter.

Anyone that using FerrellGas for propane Delivery Please be aware the if you request Leak check they will not do it if you're not completely out of propane.. We were using 200 gallons of propane in a 2 month period, so when we call about it and requested a leak check before they fill our tank, they filled it and we lost a full 200 more gallons of propane because someone didn't do their job and check for a leak. So I called. Someone finally came out and checked, we had a leak.

I had did my part. Ordered at the 30%, the delivery date was the18th and no fault of mine it was never delivered. Now I'm completely out and They aren't delivering for a week, because I said I was going to change companies. I have a 700 credit remind you, I am still a customer.. Absolutely terrible customer service hence why I am changing companies ..

Requested service a month ago. Terrible service. Poor customer service reps have to make excuses that make no sense. Switched my account. It shouldn’t take a month to refill a 500 gal tank. Changed suppliers.