Ferrellgas Reviews

For over 21 years, I’ve maintained a lease with Ferrell Gas at a summer cabin that is visited by the family only 2-3 times per year. When we purchased the place in 2004, I continued the service at the recommendation of the previous owner. No issues whatsoever. I paid the yearly lease fee that varied erratically from as low as $27 or so to over $75 a year, the latter rate being more consistent since about 2011. Somebody must have updated the books to find how reasonable my rate was under the circumstances! Understandable. Regardless, I didn’t care. It was nominal. No problem. The tank was rarely filled, with many years between fills. The frequency and duration of our visits to the cabin dictated that. Never had any issues with the tank itself. At no time was I ever informed that this steady relationship would become an issue. Until now.

This company is a JOKE!!! Not only are they denying that they did not maintain their gas tank out here. They also did not properly check it for leaks. We had a regulatory that was outlawed DECADES ago and tank was leaking from the top. However, they are refusing to admit that they did not maintain the tank or reimburse us for the gas that leaked out. So now we have no gas, a piece of crap tank that's worthless and a company swearing it's our fault that a full 500lbs of gas is gone in less than 3 months!! Terrible worthless company!! Definitely make it known people!!

Terrible customer service. You might as well be talking to a wall. I've tried to get a tank set for 2 months now. I hear ok, yes, but lacking action. As of now, still no tank. No heat. I wouldn't recommend Ferrellgas to anyone.

Takes over a month to get gas. Went to another local company and takes 5 months to get there tank out of the yard they are a nightmare of a service tank is still in my yard at this time. I have called and called, this is not how you run a business. You will take cold showers and freeze before you get gas. Stay away from this gas company.

The Pros, the people that run the deliveries and do the installations and safety checks are exceptionally careful and very safety conscious. The Cons. The prices are very high for propane and the tank rentals, if you don't take 2 deliveries per year on a 120 gallon tank, they double your rental fee which is high to begin with. The amount they change is the amount they can get away with charging for a given area. Also if you don't wait for your tank to reach a certain level, they won't fill it. It's hard to avoid having to fill it in December or January when they like to charge double. I'm on my 3rd year with another supplier, I have no issues with my new supplier on service and Price.

I’ve been a member for 20 years & never had an issue, until now. I filled my tank in January 2025 & I only use this to run a wall mounted furnace in my home as a secondary heat source. I run a wood burning stove 24/7 when it’s cold & the propane furnace never runs unless the woodburner is not operating. I noticed a strong odor outside in April & checked tank to find that it was almost empty do to a faulty fill valve that was leaking. I rent the tank from Ferrellgas Windber Pa. I called & reported the leak & their technician came out & confirmed a faulty valve. I received a phone call from Ferrell Gas stating that they could only give me 25 gallon of gas to replace the full tank I lost because of their faulty equipment. I was extremely upset the way they treat their customers. I will never do business with them again!

Horrible customer service. I placed an order to have my tank filled and was given a 10 day window that they may show up. On the initial delivery day, I was given no heads up that they were coming. The delivery my driver showed up with no warning and did not fill my tank due to my dogs being in the back yard. I would have put them up for the day if I had been given proper notice. I called to complain about the scheduling issue and was guaranteed a delivery today at 1345 which was missed without any notice or explanation. I tried calling customer service to ask about the status of my order and according to them my request does not exist.

I would give a zero if I could! Disabled with cancer. Down to 2%. Called for emergency delivery Friday morning. Extra $150. Won't deliver until Monday! I thought emergency ment ASAP! Looking for new gas company ASAP! Ridiculous!!

I had the worse experience with Brian ** the representative from Newport News, Virginia. The first conversation, I felt as though he was running a scam on me. Brian is not a good representative for Ferrellgas and his customer service was awful. I attempted to discuss me purchasing a propane tank for my new home Generac generator. Brian made me very uncomfortable and attempted to strong arm me for money before he would complete a site visit. This is not a good business practice. It left a bad taste as a veteran that served his country for over 22 years. I felt very disrespectful and I decided not to do business with a company that has a manager on their staff that is unprofessional to the customer from start to finish in a purchase for a propane tank.

STAY AWAY FROM THIS COMPANY!! We have only had them for 2 years and had nothing but problems with them. This last problem is the final straw. Please look at other companies before you pick. You can find better companies out there that won't rip you off and have friendlier staff. Plus a company that doesn't charge you hazmat fees plus surcharges when they deliver.