Ferrellgas

I have went through some real bad gas companies over the years. But, when I found out about Ferrellgas, I thought I had finally found a decent company for a change. And, to give them credit, they were a great company for several years. I have a credit rating in the 800's, one bureau was 830 last time I checked. Then in the summer of 2015, I just happened to be home, when a truck pulled up outside my house out in the front and a person was connecting a chain to the gas tank in my backyard! I ran out there and asked what was going on and a very heavy set gentleman with a shirt full of holes advised me that my account was in collections and he was taking Ferrellgas' tank.

I've had Ferrellgas for 20 years. In all my dealings with them, they've been helpful, attentive, and friendly. They've always communicated well. Kept appointments on time. If there have been times they were delayed, they always kept me updated. I was surprised to see all the negative reviews, when my own experiences have always been so positive. I would recommend them in a heartbeat. There was even a time I was not able to pay my bill in whole, they let me make payments and were very nice about it too.

I would NOT recommend this company to anyone! We set up a work order to have our LP tank hooked up to our new house. When the technician came he didn't even tell his name or what company he was from. He thought we were going to hook it up to the temporary housing we have on the property even though the work order told him that it was to be hooked up to our new house. He told us that he had been with the company for over 20 years and yet he didn't know how to hook up a LP to a dual fuel system. He started to work and had turned on a ditch witch then motioned for me to come over by him. The ditch witch was so loud that I had to lean in to hear him ask a question and he grabbed my butt twice! The company says he denies the accusation so I think he still may be working for them. His name is Thomas ** AKA Tom **. They are protecting a criminal!

Buyer beware of this company!!! I have had Ferrellgas for about 6 years and it has been a tenuous and tedious relationship at best. The company seems to feel you owe them even after paying your bill on time month after month and year after year. I have had several incidents in the past couple of years that should not have happened. And Ferrellgas refused to take responsibility for their actions by blaming me their customer.

Never again, once they have your money you don't matter. Failed to deliver after prepaying. Two times, I was HUNG up on when I had the gall to ask why. More than a week later still no gas and no refund yet.

Never Use This Company- Ever!- Palmetto, FL. Use Ferrellgas if you crave the following from a service provider: Not showing up to for appointments and not calling to reschedule. Installing a leaking gas tank and not fixing it after their technician brings it to their attention. 2nd tech said it wasn't leaking. Third tech said it was and it had been leaking for 7 months. Can you say fire hazard! Not scheduling a date to pick up the tank we leased after we switched to a competitor, even though the competitor gave Ferrellgas a switch out notice and we called to cancel their service. Scheduling a pick up date of 1/31/17, after we called to complain, but not showing up. Complaints were escalated to management for 3 years, but nothing was ever done, no apologies made. To this date, Ferrellgas still has a tank sitting in our neighbor's yard, waiting to be picked up. A company is only as good as its employees.

These people are not a company to do business with, unless you are STUPID. They offered to sell propane home delivery fuel and took my debit card to authorize for payment. Authorize my hind end they did a hard charge securing the fund transfer immediately. Then stated "one week from today you will receive your propane"! It's 7 here and no delivery for a week? Well the week came and no propane so I was left to pay again another company for delivery. Then I cancelled the order from these opportunists. It's been 4 days and no credit back on the card. Took the money for 2 weeks and still not back. Have to file a dispute W/ MC to get my money from these thugs.

Horrible service overall. Thought it would get better but never did. I live in El Paso, Texas and tried to fill my propane tank for my house but had no other choice but to refuse to work with them completely. First time I tried making an appointment to connect driver either never showed or the appointment was never made with them. I stayed home those days just to not miss the appointment and they wasted my time then. Finally after 3 days they showed up and were really nice. Second time trying to make an appointment. Made an appointment for Monday. They showed but in my part was not able to make it home and had cancelled and taking responsibility for that. Then rescheduled for Wednesday and tried to pay with card and the lady that didn't even speak English said we couldn't. We asked why but no response. Then I said “ok I'll just pay cash.”

Terrible Customer Service. On hold every time I called, called multiple times because I was out of gas. When I did get thru and asked for the person I talked to they were always "not available". They couldn't even give me a window of under 2 weeks for a refill/service call. Their rate to rent a tank is more than double of their competitors and then when a "manager" finally did call me back she was very rude. Apparently they don't want to be bothered with residential customers that just have small accounts with them. I would never recommend them. I think it's time THEY read all the negatives reviews on here and on Google to understand what their Customer's complaints are or they won't have any more Customers!

My initial impression of this company in October 2015 continued into October 2016. The customer service is terrible and I will no longer use them. I decided to go with Barrett. I didn't receive any type of notification about the early purchase available to customers starting in the fall season. I then called about this and was told, "Everyone knows about it." Their attitude was very poor. When I called Barrett, it was a breath of fresh air. The customer service is excellent and I got a thank you card from Leslie ** for purchasing their services. The prices are competitive so it was a win for me. Ferrellgas was being sued and the outcome is found at this link. SHAREHOLDER ALERT: Lundin Law PC Announces Securities Class Action Lawsuit against Ferrellgas Partners LP and Reminds Investors with Losses In Excess of $250,000 to Contact the Firm dated October 16 2016.

I bought a home in Brookings, Oregon which had a 200 gallon propane tank which was owned by Ferrellgas. Our home had two instant hot water heaters and a stove top which used propane gas. One of the instant hot water heaters for our master bedroom went out and needed to be replaced. It was so expensive we decided to switch over to a hybrid electric hot water heater for the entire house, and the hot water tank was put into the garage. This left only the propane tank use for the gas stove top.

I called my local office to get a fill, but I need to see if they would fill up my tank before my pledge came through from EAP for low income and disabled people. Well they said they could not fill my tank till they received my pledge so I call the person handling EAP, ask if they could expedite my applications. At first she said no but then they said yes at EAP. So I called my gas company told them I was approved for 900.00 dollars, well this is when things hit the fan. The lady from EAP spoke with them the next day. They came and filled my tank and hit me with a 150.00 next day fill price. I complained my gas then said that's on the state is paying for it!!! I said "that not right did you tell the EAP about the charge?" She said no then a few days later I get a letter saying that they won't do business with me and I have 10 days to get a gas company. All because I questioned a charge. I can't believe they can get away with it.

My parents have owned and used Ferrellgas for over 35 years. Once was AmeriGas whom Ferrellgas purchased. The tank was original with the house. So many of my friends had owned their tanks allowing them to get competitive rates in the gas market. Ferrell had monopolized the area for decades making customers pay the price they were asking. My parents were on a auto-fill plan which is an OK way of doing things, but I wanted more control of how and when the tank was filled so I called and had the auto-fill cancelled and went on will call, supposedly agreed upon. I requested a price on the used tank (over 35 yrs old) and they came back with a 500.00 price, and they indicated that was paid in full price.

I had set up payment arrangements with Ferrellgas. After making several payments of 300.00 on a prepaid card, they told me I had two payments returned which never happened as I have my statements. And they were charging me 7.00 a gallon. Now, they have disconnected my propane which I use for heat/cooking. In Wisconsin, it is illegal for utilities to shut you off from Nov. 1st to April 15th. I contacted them and told them this and they said the law doesn't apply to them since propane is a commodity.

My girlfriend kept reminding me to call and get my propane tank filled. She then said she would call. We looked at the tank and it was 5% full. She called Ferrellgas for me and said, "Fill it" and they asked us to leave a blank check, which we did. I then come home to find they put 100 gallons in and the driver filled in the check at 1.08 a gallon. I checked the tank it was now 30% full. So I called Preston in Grass Valley at Ferrellgas and she stated I called and said to put in 100 gallons. I reminded her that my girlfriend called this in and she said my girlfriend told her it was 50% full and it needed 100 gallons. How would my girlfriend know that 50% is 100 gallons, as it is not, she would not.

When we purchased our house 15 years ago it came with the propane tank. A local company was contracted to fill it. The local company sold to Ferrellgas about 8 years ago. Ferrellgas had someone come to my house, paint my tank and apply their name on it. I called to find out why and they said the tank had belonged to the old company and it now belonged to them. For 8 years I have fought with them to prove ownership to me and they have not been able to. Now this year they are charging a full Dollar more than anyone else in this area. Their excuse for higher priced, GREAT CUSTOMER SERVICE... what a joke. I informed them I was having someone else fill the tank and they are now threatening legal action over a tank they can't even show they own.

Ferrell gas is awful! I contacted them weeks ago regarding picking up their tank explaining to them the sale of my home is contingent on the tank being picked up, I never got a call back with a pick up date. I called everyday sometimes numerous times, never a return call. I asked for a manager numerous times, they were never available but I left voice messages. I asked for the CEO and was told he was hard to get a hold of and doesn't return calls anyway. I am disgusted with this company and will never use or refer them to anyone.

I had Ferrellgas for about a year. So I called them on July of last year to buy my gas tank and to get a price for the tank. The guy I talk to told me they would not sell me a tank because they have to have so many rented. So I told them to come and pick it up. The tank is still at my house. So I called Halls and bought me a tank. I emailed Ferrellgas and ask them to come pick up their tank. They have not. So what they are saying you can't buy their tank because they want you to rent and keep paying them.

Worked for them for 8 months. Worthless managers, Duke and JT. Corporate kiss ** and Liars! Customer service last priority. Logistic manager must be from McDonalds, as she couldn't tell the difference from a sandwich or an ice cream cone. Customers out of gas on keep full constantly. No compensation for on call every other week, then if you get a call they shorten your week to avoid overtime. Gave 2 1/2 weeks notice and they shorted me 58 hours of sick/personal time after promising to pay for it. Better off without them even though they screwed me! Charged customers a fictitious hazmat fee for every delivery. Charged at least 50 cents more than other gas companies. Quit cause I have a conscience, couldn't stand screwing the consumer. Positively the worst company I've worked for in 30 years, hands down! A total farce! Stay far away from these idiots!! Liars, liars, liars!

Since we've had Ferrellgas (starting May 2013), they have consistently screwed up our payments and have not sent requested billing statements. We signed up for auto pay at the end of 2013, and multiple times they have not taken the money, and then send us late payment notices. This time they said we had to pay the whole balance at once in order to get back on auto pay. They said that we just paid over the phone w/ our debit, and that they do not have our bank info, which is complete BS. My wife and I have each told them that we wanted them to do the auto pay and confirmed it with their customer service rep each time. It is very worrisome that they keep losing our account info.

I have been a customer of Ferrellgas for many years. I have never been late with payments, in fact, I often prepaid a full year in advance. For the past year, things have gotten quite awful. In January 2013, Ferrellgas allowed my LP gas tank to go empty, in spite of my being registered in their keep-filled program. They charged me over $4.00 per gallon to fill my 800 gallon tank. Unbelievably, they allowed my tank to go empty a second time twelve months later. I decided to research other LP gas companies in my area and found one that charges a much lower rate than Ferrellgas and serves the customers' best interests far better than Ferrellgas.

Ferrellgas would not service my property because they felt it was not safe to have the truck go over a bridge that leads to my property. Ferrellgas has serviced my property multiple times in the past without any issues. My neighbor has semi trucks and goes through the bridge daily without any problems. After discussing the issue and going back and forth with the manager he said to just find another company to service me. The manager was not interested in resolving the issue. Obviously, not interested in my business and as a private investor, it's Ferrellgas lost. I will not give business to a company who doesn't care to please a customer!

My family and I bought a house back in December that had this company for gas. We went through a different company. We called and asked them to pick up their tank. They said yes they will come get it, then 3 months later call they say they don't pick up tanks in the winter and now 6 months later of storing the tank the lady tells my mother in law on the phone "lady stop calling I have told you several times your schedule for pick up when we can get to you" and hangs up the telephone! No respect, constant lies on when this tank will be picked up off of our property and no customer service whatsoever!!

I think hate is a strong word which is why I try to avoid it. However, I HATEd this company with every inch of my body. They lied over and over to the point I just wanted to scream! No... Actually I have screamed many times on the account of them. They were a nightmare. Is it too hard for them to do just one thing that they say they were going to do? They never delivered within the window of time given, drivers would call and say they are coming and then they wouldn't show and denied telling me they were coming. They changed the delivery date repeatedly and made it out like I was the crazy one.

After being with Ferrellgas for 11 years at my cottage on a keep full basis, they didn't bother to fill my tank during the coldest winter we ever had (2014). They filled it in November and then never put in any more fuel until February. The tank was empty. I gave the driver my key code over the phone. When he went in, the pipes had all burst and the place was flooded! I had over $30,000 worth of damage and a full year later, the work still isn't finished. We lost use of our cottage for a full year, lost some of our furniture and appliances, and ended up with a lot of mold. This was the first year that I didn't sign a contract for a locked in fuel price.

Paid for propane gas 14 days ago and still no gas here. Now we are out and we have record cold coming tomorrow. Do not do business with this company!!! Service sucks. Even on the phone they just don't care about their customers.

We phoned and emailed when our tank was at 20%, then at 15%, then at 10%. Now we are under 5% and almost out of gas and still no one has come to fill up our tank. The lady I and my wife have spoken with on the phone really doesn't care and the customer is made to feel like he is the problem.

I've been waiting 9 days for a fill. Now pipes have broken and I just get the same excuses for why they haven't filled us yet. I'm done with this company as soon as the snow melts.

On 2-10-15 I called to place a propane order with Ferrellgas, I was told it could be 2 weeks before delivery would be made but should be no later than Feb 23. I told the CSA that my gauge was on 10 and she said she would make a note of it. We started to really conserve our consumption since I have experienced long delivery times with Ferrellgas in the past. I called the local office on Feb 20 to follow-up and increase my order since it had gotten extremely cold in our area. The CSA said they were trying to catch up on their orders. We ran out of gas on Feb 22. I called the office on Feb 23 and was told we weren't on the delivery schedule for that day but they would email the dispatcher and let them know and get back in touch with me. It was -7 in our area the night of the 23rd and we had no heat in our house!

We recently had power outages in Georgia. We were running out of gas. My wife has cancer and I needed gas delivery to keep the generator running for heat. We had made an order, but somehow the delivery date was messed up with Ferrellgas. I explained the situation and tried to fix the scheduling problem with the scheduler and might as well been talking to the wall. I was told that they would make a same day delivery for $150.00 service charge. Which was nothing more than a "Shake Down". I told the scheduler to forget that and somehow this turned into the cancellation for my scheduled delivery today. We called and the same propane terrorist told us that when we told her to "forget it", that she had cancelled the Tuesday delivery, which had nothing to do with the $150.00 extortion policy. Well, we are really all in about forgetting Ferrellgas. We are changing companies. Think I will send them a $150.00 service charge for me being their customer.