Ferrellgas

Took 7 months to get my money back the heap funds of $1000.00 is gone the $65.00 a year lease fee GONE. I ordered propane on 1/16/23 got nothing it is 2/2/23. I asked where my fillup is I got a nasty woman Sara and a man Jeff from Elk Grove California tell me, "I’m terminated!" Why because I caught you stealing my money and federal funds? They said they are coming to take the tank. I said, "Over my dead body that trucker better have a check with the heap money my prepaid money and the lease amount of $65.00 and the money at $5.00 a gallon for what’s left over in the tank!" By the way federal money bought the propane in the tank! I hope Ferrellgas gets bombarded with criminal charges and huge billion dollar lawsuits. I’m in on all of them!! I’m disabled, a senior how dare Ferrellgas employees black ball me for catching them stealing and abusing me for catching them!!

I switched to Ferrellgas & set up an account in November 2022. I put my emergency order in for $1500 January 20 once I got the money together. It's January 31, I ran out of propane January 23, & they won't list me as an emergency case, so no propane yet. Meanwhile I am living offgrid in a 35⁰ home with few heat options. I believe that I must evacuate to a hotel, as I am becoming ill & fear I am catching pneumonia. I will be sending Ferrellgas my hotel bill!

On December 20th, 2022, while considering my options for the pending cold snap, I called Ferrellgas to inquire about 100 gallons of gas and the delivery window. I found I could afford it and the window I was given ended December 28th which made it a reasonable option and I decided to go this way. I put my money in the bank and called them back and ordered my gas. I was never given a confirmation so I called back to confirm and was again told my delivery window ended December 28th. This information in fact is still listed as my delivery date on the website.

I’ve had Ferrelgas for years and am on an automatic filling schedule where they know when I need gas and bring it. I’ve come to take it for granted. This year, between Russia, the economy, the supply chain, and the severe weather events, it’s time to write a review to say thank you for the reliability and service that let me take you for granted.

For 3 years in a row Ferrellgas has not delivered our propane per when they state they will be there. We call per their guidelines when our tank is at 30% and get "added to the list." We are told they will deliver "when they are able." It takes them 3-4 weeks before they ever come out to deliver. When we call their customer service number they basically tell us "too bad, we will be there when we are there." We inform them we have 5 children and one is an infant, and again they are like "oh well." We have to use space heaters to keep our house warm, and the temp has gotten as low as 31 degrees in the house, which causes another huge issue, pipes freezing. We do what their guidelines state, and they take our money, but do not deliver for weeks on end and provide poor customer service. Do not use Ferrellgas!!!

This company is a complete and utter disappointment. They let us run out of propane 3 times. The first I'll give them, the second I had set up the 'keep full' after the first run out and when I called back they just went 'whoops' and said for some reason it didn't get set up but they 'promised' it was fixed this time. That was back in January 2022. Fast forward to December and I'm out of propane again and I'm peppering them with calls asking when they are going to be out to fill since it is clearly their fault I'm out again, 'oh, a week'. Then call Monday and they say they will be out, ask for a call when they are heading out so I know that this is happening.

Ferrellgas is refusing to fill an 80 year old's propane tank, no notice. A truck driver made a recommendation and they are refusing service. The county clerk of courts has sent road crew out, inspected what the driver said was unsafe and the road crew manager deemed that is false. They are still refusing her service. This will become a legal battle if necessary, Ferrell Gas gave her no written notice before they discontinued service, we have it in writing that the road is safe. This company is deserting an 80 year old at the end of November. This company is a disgusting piss poor excuse of a company.

We moved into our new house and decided to use Ferrellgas like the old homeowners. That was a big mistake, we had Parker before and loved their customer service. Ferrell required immediate payment before delivery (Parker did not) and at the end of season they wanted us to pay rent on tank because we didn't burn enough gas (Parker does not do this). So we decided to go back to Parker and we having been waiting for 5 weeks for them to pick their tank up. My advice to you is...no to Ferrell gas and their horrible customer service.

We newly opened an account with Ferrel Gas. We are new to Having propane appliances and have been very open to asking questions. When we first got the Propane tank delivered it was unusually light. I was prompted ask why the tank was so light and if it was "full". I was told, "Yep, it's a full tank, we filled it when we set up your system." I asked when a tank this size would need a refill. We were told 6 months to a year.

A week ago I scheduled a delivery for yesterday because that was my day off work. They didn't show up.. They did tell me I would be first on the list this morning however so I wouldn't have to take a day off work but they didn't show up this morning either.. When I called them they said they would get here when they got here which I'm sorry that's not acceptable to me.. I scheduled this delivery a week in advance and should have had my gas yesterday.