Ferrellgas Reviews

They delivered on time despite amazing obstacles due to the weather. Their customer service representatives were fantastic and the driver Ronnie was amazing and did a great job. We were celebrating the beautiful truck coming down our driveway.

I ran out of propane a day before Christmas! Driver showed up and filled on Sunday what a great turnaround ... I didn't even know they had been here ... Called today to let them know and to praise the driver... Good company and great rates.

Wow what amazing kind man you have working in your company & I would appreciate if you would acknowledge & value him as amazing employee. So many people at their jobs don't even want to be bothered or care to even do their job these days. Very sad there's very little no work ethic or give & take the time for their customers anymore. It's really sad so this is reason why I need to say what I gonna say & I would really appreciate if you would give him some kind of recognition & credit where credit is due and probably way overdue.

We had two smaller tanks switched out for a 500 tank. Our service tech was Frank and he was fantastic. Hard worker, very professional, and did a great job with the installation. There was a tricky part due to where our tanks were located, but Frank figured out an alternative and it worked perfectly. Can't say enough about what a great guy he is...Ferrellgas is fortunate to have him on their team.

Anyone that using FerrellGas for propane Delivery Please be aware the if you request Leak check they will not do it if you're not completely out of propane.. We were using 200 gallons of propane in a 2 month period, so when we call about it and requested a leak check before they fill our tank, they filled it and we lost a full 200 more gallons of propane because someone didn't do their job and check for a leak. So I called. Someone finally came out and checked, we had a leak.

I had did my part. Ordered at the 30%, the delivery date was the18th and no fault of mine it was never delivered. Now I'm completely out and They aren't delivering for a week, because I said I was going to change companies. I have a 700 credit remind you, I am still a customer.. Absolutely terrible customer service hence why I am changing companies ..

Requested service a month ago. Terrible service. Poor customer service reps have to make excuses that make no sense. Switched my account. It shouldn’t take a month to refill a 500 gal tank. Changed suppliers.

This company could care less about you running out of fuel no matter what age you are! When you call for a delivery they give you a two week window with no guarantee that it will be in those two weeks! Also if you run out of fuel you still have to wait until they get to you!

I have out of propane for the second time in 2 months. I pay my bill once the the tank is filled. I don’t wait for the mail to deliver it. I have a state of the art meter to let them know when I need propane. Still run out. I’m 74 yrs old and have never had issues like this. I’m looking for a new provider. I’d rather pay extra than deal with this.

We have been customers with Ferrell for over 20 years and their customer service keeps getting worse every year. We called and ordered our propane at the 30% mark like we are told. Here it is almost 3 weeks later and we are at 1% due to the cold snap we are experiencing. We only keep our furnace at 64. We have great insulation and windows so that isn’t the reason why we are out of propane now. We get told by “customer service”, "You're on the schedule for the 17th". Well now we will have to pay for a leak test.