ComEd

I moved from my apartment and owned about $113 which is way too high for one month of electricity in a one bedroom apartment, regardless they did not call or send me a mail or email to pay that, they sent me directly to collections, how do I still get those ** commercial email but not a notification for my bill. I’m so surprised how crooks build a big company.

They treat customers who are senior citizens that have been with them for 40 years like trash. They take you out the budget plan and don't tell you. They leave three voicemails in one week saying that your power will be going out. Then when you ask about being reimbursed on some of the bill, they claim you have to prove that your power went out even though they know that your power was out. If this isn't a snake Dirtbag company I don't know what is. When you talk to so-called supervisors back to back they each tell you completely different details about your account. Apparently they have a monopoly on my area and I am stuck with them unfortunately. However, if you have the choice to avoid this Rancid place please do. They are egregious, unethical, unprofessional and borderline scammers...

I have paid a Comed bill for over 30 years both as a multi location business customer and a homeowner. The one thing that is consistent, is the ability for them to require a deposit (for any business, or marginally late payment homeowner) and have no problem keeping that deposit even though they are required to return after their conditions have been met. I would love to see the fiscal accountability for their General Ledger “deposits” account. I have them tell me numerous times that it is mailed (15 years ago and now recently). Literally telling me to check with the Post office, even though they produce no evidence of a check being mailed. I would love to see a public Audit of this “deposit” account as I believe that it is part an illicit revenue generation scheme as well. It is a shame that we are stuck with dealing with a monopoly for basic utility service and they are allowed to perpetuate this “business” model

I had Commonwealth Edison come out to my home to fix a neutral wire in my backyard. Three guys were back there, two were standing on my fence, one was standing in my plants. I asked them to leave. They argued with me. They gave me a hard time. Finally, I threw all three of them out of there.

We moved out of state.. as I was making payments, AND SPOKE to someone who told me our account was closed, but just keep making payments. Never told us that if you don’t pay for those send you to collections.. Well by the second payment when I spoke to somebody they said we were sent to collections. Now mind you I never received a final bill. So I wrote in to the Better Business Bureau. I have a supervisor from Com ed call me, she told me, "Do you want me to redo the transcript from your phone call?" And I said, "No because that could be altered but I’d like to hear it" and she said, "No. I can only read it to you." So mind you I’ve been paying Com ed for 30 years. I’ve never been sent to collections. I’ve been late maybe once or twice but they’ve never ever ever sent me to collections. Now why on earth are they sending people to collections now especially before a final bill? That is not right AT ALL!!

I'm a brand new ComEd customer. I just moved recently and needed to set up service. I filled out the start new service form and thought that my account was good to go. I tried logging into my account, only to find out that ComEd's site said my email address wasn't associated with any account yet. This didn't make sense, as I had already gotten a confirmation email to that same email address from ComEd, stating that my service request was being processed. I had to call customer service to figure out what was going on.

Several times, I have incurred outages that have ruined my food. Each time, I fill out the form for reimbursement and am denied. They won't even discuss it. I don't trust their customer service. Don't count on them for help during an emergency.

Installed solar panels and was connected to ComEd's grid for net metering. All was well, was getting monthly credit for electricity surplus, then it suddenly stopped. I did not discover the error for a year and a half. Upon discovery, I called and asked for a check to refund me the money I had paid ComEd for the electricity I had not used for last year and a half in the amount of $1,300. I deposited the check successfully and used the funds for Christmas presents. A week later, I got a letter in the mail from my bank saying that ComEd had voided the check and I no longer had access to the funds and was charged a $12 fee for the voided check. I called ComEd and was told “they needed to revoke the check” and rebill me independently for each period for the last year and a half and that it "would take a while."

It was after 7pm during a winter storm with high winds and freezing rain when we found we had lost power. Wind chills were predicted to fall below 0 degrees and I was not prepared to face the night without heat. We called ComEd’s automated response line for guidance and started looking for flashlights and blankets expecting a long wait before someone would get back to us.

This is in regards to a business account. Due to having previous bitter experience with ComEd, I was not hopeful that they would be accommodating in spite of the pandemic. I was WRONG. We had been closed on and off since March so I hadn't been checking mail consistently. To my horror, when I got to the ComEd bill, it was a unfathomable amount. Yes, I did skip a few payments unintentionally (it was on auto pay, but automatically cancelled due to payment return). I later discovered that they had imposed a few thousand dollars for security deposit. Also, by the time I opened the mail, it was already scheduled for disconnection. The fine print on the bill stated that they were offering payment options/plan due to the hardships. However, the 2 options were either 30% down, paid off in 3 months. Or 50% down, paid off in 6 months. Both amounts were still undoable in my current position. So I took a deep breath and wished for the best.