ComEd Reviews & Complaints

Yesterday I called the 'Outages' number 800 334 7661 to report an outage and a large tree limb that had fallen onto the distribution line running along Archer Avenue in Lemont near our address at **. The responses from first Robin and then Mellissa were so professional and so human we were very pleased and appreciative. ComEd has a great crew there, They are doing wonderful service for your customers.Thanks once again ladies. Steve and Chris

I recently had trouble with getting service started at my new place, which was very stressful. Rather than discussing the stressful parts, I wanted to share my pleasant experience with the customer service representative named Corrine (I’m unsure of spelling). She was so patient and helpful. Despite my frustration, she was very understanding and reassuring. I appreciate her staying on the line while walking me through troubleshooting. The call dropped, and she called back to make sure that my service was set up after I accidentally hung up. From the way she spoke to me, she came out off as very compassionate and sincere. I appreciate her assistance and kindness so much!

I had a final bill that was due. I called because there was a charge for delivery when there was no electric usage. Now Eric (**) my customer rep was absolutely wonderful as he explained it to me why the charge. What a wonderful, intelligent young man... I gladly just went ahead and paid it. What an asset to your company he is. ♡

Nobody answers the phone at ComEd. I am hold for 3 hours and never get anyone to answer the phone. I have tried for 3 days now. I have been a customer for 29 years and have paid bills automatically every month, always on time. For shitty service. I am going with another company. This is crazy that no one answers the phone to help but they can take your money every month for 29 years.

I was waiting for customer service for over 40 minutes. Absolutely unacceptable.

Power outage. Received no assistance. I should have not been charged for the days my power was out. Horrible service. I do not recommend.

ComEd charges high *** bills, but the service and customer communication don’t match. Our lights have been out for days with little to no updates, urgency, or clear communication. There’s no reason entire neighborhoods should be left without power for days. Customers deserve better service, faster response, and regular updates during outages.

Just saying off the power goes out you’ll be lucky to have it back on in days. They never have any kind of updates either. My guess is they are just banging wrenches on stuff until something eventually works which is why they never have clue how long your power might be out for.

I've been trying to set up my account in my new apartment for weeks. They continue to charge the landlord even after sending me a new account letter that has an invalid account number. I found that out when I tried to pay the bill online. I was on hold for an hour, spoke to 2 representatives, the 2nd was very rude and when I asked to speak to a supervisor, they put me on hold again. I'm just trying to PAY MY BILL!

Perhaps ComEd should invest more in modernizing its infrastructure to better withstand even minor storms instead of awarding enormous corporate bonuses. Reliable service should come before record profits. Prioritizing infrastructure investments over executive compensation would benefit the customers who depend on the grid every day.

Spent over 90 minutes today trying to set up a new account for an apartment I'm moving into, part of the problem was the landlord giving me the internal unit number instead of the postal address. But I spent 15 minutes on the phone, takes 5 minutes to get through the automated system to be put on hold and it does not go any faster because you cannot move on until the robot stops talking, then the robot hung up on me because their callback queue was full (didn't find this out till the end when I complained to the agent). Then I called again, another 5 minutes before even getting put on hold, hold for 30 minutes, talk to an agent, she doesn't know how to help me because I gave her my unit number, and it didn't match up with what she was seeing on her end. Hangs up.

I have been without power since Friday Night, and instead of Comed having people on call they rather see our love ones die and get sicker. I told them my father was ox and Air and they still have not fixed the power issue, How does my whole neighborhood have power but 16 of us, this is ridiculous and I'm suing for everything I lost. They claim power won't be restored till Monday Morning, of course when people return back from the holiday, this will be a big lawsuit!!!! Basement Flooded, Father sick. OMG.

ComEd does not care about their customers when a/c is out in the heat of the summer. Their communication is horrible and each time we have called to get updates on when this would be fixed they give us the run around and say someone will be out to fix it. Come to find out since we have called them several times they finally decided to tell us that a part is on back order that they need and it could take SEVERAL WEEKS to fix the issue… in the middle of summer. Their solution was to “go to a cooling center”… not to mention we have pets that this heat can be extremely dangerous for.

Lousy customer service. And they don't care. On hold for over 60 minutes and no one answered.

They are not worth nothing. Since the storm Wednesday my power was out for 12 hours. It came back on for 5 minutes and went back out. Thursday as I was working it kept going in and out I had to take a PTO day. Thursday night again flickering in and out. Now today 2 pm power is out again. This is crazy. If I can give them a review of less than a -0 I would. I always pay my bill on time and this is the service I get.

ComEd is HORRIBLE and COMMUNICATION during outages SUCK!!!!

They keep sending me two electric bills trying to get me to pay extra for a bill that was disputed in court because of my identity was stolen that they're telling me that I have to pay. They're not going to dispute it regardless of the courts, and then you don't even get the option to pay online or over the phone anymore. Everything is automated voice messaging systems. You can't make a partial payment. You can't get them to come out to set up the Wi-Fi. You can't get them to come out to fix the electric or do anything in general. Does anybody know if there's any other better power or electric company other than ComEd in Illinois?

I would like to know if you pay the past due account, how can they still turn you off for the current balance that is only 2 weeks late, plus they have a deposit of $4,000 plus dollars. And didn't even send a disconnection notice with the date. Overcharge businesses, but other customers get it free that misuse the system. I wish another company would compete with them. ComEd, do better.

My mom called this company because our electricity in our apartment is out. Yesterday morning, this guy came and checked our circuit. He said there was no power but it could be the meter. He left and said that someone will call and tell my mom that they were going to fix it when they came. We waited the whole day and she hadn't gotten a call. Turns out, they deleted my mom’s report. This morning, my mom called again and they were closed. Later, they called and said they were coming. After they came, they didn't even check the meter and called my mom and I quote a “crazy **”. They didn't even come inside of our unit or come into the basement to check. Be a better company and not insult your clients when you clearly aren’t doing shit.

These people are the worst!!! They don’t care about old people, babies or anyone. CEDA is processing my payment and it shows on their end but yet and still they turns the lights off. It’s an old person, dogs, and a person with a lung disease here and still no lights. I called ComEd and CEDA and both parties sees the payment processing but it’s nothing they can do. Heartless representatives and staff who don’t give a damn…just there because they have to physically show up in person for a paycheck. I see why people illegally service themselves. I damn sure wish I was good with electricity, I’ll do it too!!! I absolutely hate these people and the gas people too!!!! You all need to help people and stop trying to get reconnection fees by turning their lights off when you KNOW the payment is coming!!!! Y’all suck and I hope whatever hell y’all got coming, come ten times harder because y’all don’t care about my people so burn!!!

I've been behind since my mother passed and I started living there to take care of things and make less money. Giant solar panel fields across the street surrounded by dead trees planted all new and my delivery fee is 150 dollars! Not only that I paid 260 bucks to keep the lights going on a payment plan and my very next bill 20 days later is 540 dollars! How the hell can people survive! I literally work 50 hrs a week above minimum wage! Screw COMED!

Continuous power losses, a bill that has increased over 160% with a "Delivery charge" that accounts for about 40% of the overall total bill. This company is trash, monopolistic, and refuses to do right by its customers. I'd rather pull a HELOC and install solar in the spring than deal with this trash again.

Rates are high, they claims it's market price. They are the market. Power goes out often. Just yesterday approximately. 230 and today 3:55 CST. Always under investigation, never an answer. Never a rebate for the lost power. Yesterday 200+ customers. Today over 1000. 84 degrees and sunny. No weather issue. Ridiculous monopoly, and profit hoarders.

Ever since the huge building was built across the side street from us and people moved in, we have been experiencing power problems, particularly with the elevator not working. We have four floors with high ceilings and steep concrete stairs. The elevator company has been out a dozen times and determined that the problem is most likely with brownouts. I spoke to a representative this morning at 9:23 am to explain that we have elderly people in the building and a woman who recently had a knee replacement. That representative seemed concerned and said he would send someone out today.

We had a terrible experience with ComEd's EV rebate program. From the beginning, we were given mixed and contradictory information, instructions, and advice, including the amount of the rebate. Moreover, the process took many months longer than it needed to. During one call, a ComEd representative stated the area is "new territory" for the company and that the "law" did not allow for what we were asking even though we had been told by another employee that we needed to set our system up this way. I asked to be sent a copy of the "law", and was sent a one page summary of definitions for a statute that does not in any way, shape, or form prevent/preclude what we were trying to accomplish. From beginning to end, the process was terrible and I would not recommend anyone use ComEd if at all possible.

Come on Comed, you can do better than this. I tried to transfer service online and received a message saying that my account is not eligible. When I called there was over an hour hold time. So, I tried to use the call back system. It took three attempts to actually receive a call and then I was disconnected before anyone even spoke. The fourth time I did talk with someone. She was having an extremely difficult day which was coming out in her voice. So, after calming her down (seriously!) she was able to tell me that she is contractor and doesn't have the capability to help the people calling her so she has been getting yelled back all day. So, she had to transfer me... back to the hour hold time line! I am now on hold... I have no choice which is a serious problem because what is your motivation to improve?

On Thursday, May 15th a storm hit Tinley park knocking out our streets power. We had no power for 3 days and once restored, the live power lines remained in our grass. The post is broken at the base, leaning on and being held up by our garage. We have had many technicians come to our home telling us we should expect it fixed soon, only to receive calls after that it won’t be and that the post isn’t in their system.

Since April 2025, the wind blows the wrong way and ComEd's power flashes off long enough for me to lose cable, internet, and resetting electric clocks. Why the hell are we paying for this poorly run and expensive crap service?

So much for social equality.... Power response priorities - If I was Governor Pritzker and my block was the only one experiencing power outage, would the response protocol remain the same? Of course not! ...Still waiting (senior, living alone).

Customer service is the worse. They take 14 days to turn on service but will definitely charge you for someone else’s service and won’t help you even though they are wrong. This company should be shut down the way they work!!!

Would be gone from this company in a second if there was an alternative. Bought a house with ComEd already used, with a solar production system. The solar production contract was entered years before we bought the property. We were not given credit for our solar production for over 3 months while we owned it. To try and rectify the situation, I had to spend hours on hold and contact multiple different arms of the company. A few months after we finally started receiving credit for our solar production, our rollover set to 0. In calling to get an explanation as to why my bill changed, I was very rudely informed that my rollover resets every year. That is fine, but the rep explained to me that I should know this by now, since our system has been in place for several years, despite the fact that I have only owned it for a few months. If there were other options reasonably available, I would be gone from this company in a heartbeat.

Made a mistake when opening my account and now it's costing $2500 in fees that no one can help resolve the issue. They keep giving me the run around. Was on hold for hours and no one wants to help. How is a company of this size allowed to have such bad service and be so cruel to its customers.

Got a text saying they would shut down power between 7:00A.M. and 12:00 P.M. to do repairs. Called several times when nothing was happening. They stated ticket still open, no other info. I stayed home for this and had my generator at the ready. 12:00P.M. nothing. At least update your customers through "TEXT MESSAGES". On what is going on... Frustrating as hell!

I have had my only street light in my cul-de-sac. I have spoke to several common representatives, including regional manager about a street light being out a week ago. There was a car stolen out of my neighbor’s driveway. This could’ve been prevented if the street light was working, I believe because that would deter criminals. They have not followed through with their job and have not followed up at all. I am highly disappointed with Comed.

Tried to pay my bill over the phone through the automated system, named IVR, and it said I had a “zero balance” and disconnected repeatedly. Took several attempts to reach an actual representative to help sort it out. BETHANY who treated me like I was annoying her or doing something wrong when I am simply trying to pay my bill. She then puts me through to the same dysfunctional IVR system which unsurprisingly disconnected me again.

They just hang up on you with a supervisor and never explain anything. Once you prove them wrong they get angry and very conformational and hang up and even though they ask for return number never call you back…LOSERS!!!

This company is robbing its customers something terrible, I have 14 charges/fees on my bill! I pay more in fees than the electricity I use!! SICKENING! How are people on a budget able to afford these costs..9.

Comed... a company that will take your money on seconds but if you request a refund they send you a check in the mail 30 business days later. Must be nice to be a monopoly because no matter what I have to be a comed customer.... I guess there is no need to have customer service when there is no competition... If I could rate 0 stars I would.

I have been trying to get service started since November 1, 2024. Someone picks up the call then puts the call back on hold. I have also tried leaving my number for a call back but still no response. The ComEd corporation need a call monitoring system so that they can be notified when the representatives stop taking calls. There should be some kind of checks and balance to ensure that customers are being treating appropriately.

They lied to me multiple times about how much I owe. I had to file bankruptcy and they never refunded me any outstanding balances I had paid on time. I couldn’t get ahold of them until I got their email. Even then they don’t reply on time. I get a call saying I have a $106 credit to my account so I don’t have to pay anything next couple months. Then I check my mail and see that I need to pay $100 in order to keep my service, and I only have a few days notice before the due date. Their monthly bill PDFs are also A MESS. It’s sketchy. There are literally 5 different balances listed and I don’t understand where some of the numbers they arrive to even come from. Their email customer service is awful and rude. They have absolutely no empathy and just care about getting money.