ComEd Reviews

I had a final bill that was due. I called because there was a charge for delivery when there was no electric usage. Now Eric (**) my customer rep was absolutely wonderful as he explained it to me why the charge. What a wonderful, intelligent young man... I gladly just went ahead and paid it. What an asset to your company he is. ♡

I have been without power since Friday Night, and instead of Comed having people on call they rather see our love ones die and get sicker. I told them my father was ox and Air and they still have not fixed the power issue, How does my whole neighborhood have power but 16 of us, this is ridiculous and I'm suing for everything I lost. They claim power won't be restored till Monday Morning, of course when people return back from the holiday, this will be a big lawsuit!!!! Basement Flooded, Father sick. OMG.

ComEd does not care about their customers when a/c is out in the heat of the summer. Their communication is horrible and each time we have called to get updates on when this would be fixed they give us the run around and say someone will be out to fix it. Come to find out since we have called them several times they finally decided to tell us that a part is on back order that they need and it could take SEVERAL WEEKS to fix the issue… in the middle of summer. Their solution was to “go to a cooling center”… not to mention we have pets that this heat can be extremely dangerous for.

Lousy customer service. And they don't care. On hold for over 60 minutes and no one answered.

They are not worth nothing. Since the storm Wednesday my power was out for 12 hours. It came back on for 5 minutes and went back out. Thursday as I was working it kept going in and out I had to take a PTO day. Thursday night again flickering in and out. Now today 2 pm power is out again. This is crazy. If I can give them a review of less than a -0 I would. I always pay my bill on time and this is the service I get.

ComEd is HORRIBLE and COMMUNICATION during outages SUCK!!!!

They keep sending me two electric bills trying to get me to pay extra for a bill that was disputed in court because of my identity was stolen that they're telling me that I have to pay. They're not going to dispute it regardless of the courts, and then you don't even get the option to pay online or over the phone anymore. Everything is automated voice messaging systems. You can't make a partial payment. You can't get them to come out to set up the Wi-Fi. You can't get them to come out to fix the electric or do anything in general. Does anybody know if there's any other better power or electric company other than ComEd in Illinois?

I would like to know if you pay the past due account, how can they still turn you off for the current balance that is only 2 weeks late, plus they have a deposit of $4,000 plus dollars. And didn't even send a disconnection notice with the date. Overcharge businesses, but other customers get it free that misuse the system. I wish another company would compete with them. ComEd, do better.

My mom called this company because our electricity in our apartment is out. Yesterday morning, this guy came and checked our circuit. He said there was no power but it could be the meter. He left and said that someone will call and tell my mom that they were going to fix it when they came. We waited the whole day and she hadn't gotten a call. Turns out, they deleted my mom’s report. This morning, my mom called again and they were closed. Later, they called and said they were coming. After they came, they didn't even check the meter and called my mom and I quote a “crazy **”. They didn't even come inside of our unit or come into the basement to check. Be a better company and not insult your clients when you clearly aren’t doing shit.

These people are the worst!!! They don’t care about old people, babies or anyone. CEDA is processing my payment and it shows on their end but yet and still they turns the lights off. It’s an old person, dogs, and a person with a lung disease here and still no lights. I called ComEd and CEDA and both parties sees the payment processing but it’s nothing they can do. Heartless representatives and staff who don’t give a damn…just there because they have to physically show up in person for a paycheck. I see why people illegally service themselves. I damn sure wish I was good with electricity, I’ll do it too!!! I absolutely hate these people and the gas people too!!!! You all need to help people and stop trying to get reconnection fees by turning their lights off when you KNOW the payment is coming!!!! Y’all suck and I hope whatever hell y’all got coming, come ten times harder because y’all don’t care about my people so burn!!!

I've been behind since my mother passed and I started living there to take care of things and make less money. Giant solar panel fields across the street surrounded by dead trees planted all new and my delivery fee is 150 dollars! Not only that I paid 260 bucks to keep the lights going on a payment plan and my very next bill 20 days later is 540 dollars! How the hell can people survive! I literally work 50 hrs a week above minimum wage! Screw COMED!

Continuous power losses, a bill that has increased over 160% with a "Delivery charge" that accounts for about 40% of the overall total bill. This company is trash, monopolistic, and refuses to do right by its customers. I'd rather pull a HELOC and install solar in the spring than deal with this trash again.

Rates are high, they claims it's market price. They are the market. Power goes out often. Just yesterday approximately. 230 and today 3:55 CST. Always under investigation, never an answer. Never a rebate for the lost power. Yesterday 200+ customers. Today over 1000. 84 degrees and sunny. No weather issue. Ridiculous monopoly, and profit hoarders.

Ever since the huge building was built across the side street from us and people moved in, we have been experiencing power problems, particularly with the elevator not working. We have four floors with high ceilings and steep concrete stairs. The elevator company has been out a dozen times and determined that the problem is most likely with brownouts. I spoke to a representative this morning at 9:23 am to explain that we have elderly people in the building and a woman who recently had a knee replacement. That representative seemed concerned and said he would send someone out today.

We had a terrible experience with ComEd's EV rebate program. From the beginning, we were given mixed and contradictory information, instructions, and advice, including the amount of the rebate. Moreover, the process took many months longer than it needed to. During one call, a ComEd representative stated the area is "new territory" for the company and that the "law" did not allow for what we were asking even though we had been told by another employee that we needed to set our system up this way. I asked to be sent a copy of the "law", and was sent a one page summary of definitions for a statute that does not in any way, shape, or form prevent/preclude what we were trying to accomplish. From beginning to end, the process was terrible and I would not recommend anyone use ComEd if at all possible.

Come on Comed, you can do better than this. I tried to transfer service online and received a message saying that my account is not eligible. When I called there was over an hour hold time. So, I tried to use the call back system. It took three attempts to actually receive a call and then I was disconnected before anyone even spoke. The fourth time I did talk with someone. She was having an extremely difficult day which was coming out in her voice. So, after calming her down (seriously!) she was able to tell me that she is contractor and doesn't have the capability to help the people calling her so she has been getting yelled back all day. So, she had to transfer me... back to the hour hold time line! I am now on hold... I have no choice which is a serious problem because what is your motivation to improve?

On Thursday, May 15th a storm hit Tinley park knocking out our streets power. We had no power for 3 days and once restored, the live power lines remained in our grass. The post is broken at the base, leaning on and being held up by our garage. We have had many technicians come to our home telling us we should expect it fixed soon, only to receive calls after that it won’t be and that the post isn’t in their system.

Since April 2025, the wind blows the wrong way and ComEd's power flashes off long enough for me to lose cable, internet, and resetting electric clocks. Why the hell are we paying for this poorly run and expensive crap service?

So much for social equality.... Power response priorities - If I was Governor Pritzker and my block was the only one experiencing power outage, would the response protocol remain the same? Of course not! ...Still waiting (senior, living alone).

Customer service is the worse. They take 14 days to turn on service but will definitely charge you for someone else’s service and won’t help you even though they are wrong. This company should be shut down the way they work!!!