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The customer experience with ComEd is a huge waste of time - terrible and outdated - attempting to service online has led to an error every time I’ve tried to do it, when it seems like the process is about to be successful. Customer service has outdated means of verifying your identity. The experience is an incredible waste of time for a service that everyone needs.
I cannot stress this enough, with all the utilities available in the state of Illinois, know your rights. Go to the Illinois commerce commission site and familiarize yourself with your rights as a utility customer. Come ahead will lie to you, or leave out information that does not tell the whole story and not blink an eye. Every representative will tell you a different thing, I don’t know if they need better training or if that is actually how they want it to be. If your bill is incorrect, or your service is not what it is supposed to be, you can file an informal complaint with the Illinois commerce commission and it will stop any disconnections while the matter is being investigated. I will warn you, the person they assign you to to resolve your issue will make it hard, they will only have hours 9 to 5 Monday through Friday, but you can also request to be contacted by email, which they will not tell you.
ComEd will tell you anything that they think will get you to panic and pay them whatever they have asked, whether it is correct or not, even if that is against Illinois law. There is a certain protocol that must be followed. Do you not believe the customer service representatives without checking with the ICC laws first. Carmine's wonderful system “lost” several of our payments, therefore making our due balance ungodly high. I tried to tell me to just pay it and then they would look for the payments, and they will always threaten disconnection. Personally, I think that they should be reviewed and fined for the way they treat people considering they are monopoly.
The customer service along with the supervisors are unwilling to make any sort of exceptions. Power was disconnected due to non-payment. Explained I was under the impression the former resident was paying the bill. Customer Service refused to re-activate unless full amount was rendered. Not even by paying more than 1/2 of balance. Asked for call to be elevated to supervisor, it felt as she was reading from a script and kept repeating herself. Asked for her supervisor and was told I would receive a call back in 48 hours. Meantime, current new resident is without power. The worst customer service I have ever encountered. Thanks Gladys for your poor phone etiquette.
I got a text from ComEd will take the power down at 4 PM to 7 PM on Super Bowl Sunday? The wireless phone companies treat a Super Bowl just like a Mother's Day. I need power to run my sump pump. It's 4:18 and they haven't taken the power down yet.
Ok, we have -16 outside. It is Wednesday the January 30th - the coldest day in history and ComEd decided to turn off the power starting 1:15 pm thru 6 pm due to maintenance repair. Are you guys serious? In the moment when we need power the most you turning the power off for citizen? Let them freeze to death in their homes? Water pipes freeze? WTF people?
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Paid bill online through online banking. Payment took the cents as dollars. ComEd didn't question the amount. Snatched it up in a heartbeat. With power outages took them 4 days to get someone to even answer the phone even after it takes you through numerous prompts. When did make contact was told it would take 30 days to refund the money even though it took them seconds to take it.
They will not allow me to pay off my $1.43 bill. Minimum payments must be $5 but payments can’t be more than total bill. So, I’m forced to let my bill go past due until my next bill comes and exceeds $5?!? All I want to do is pay my bill. I’ve never seen a company so incapable of solving a simple problem and providing a basic level of customer service. Only utility companies get away with this.
ComEd has fraudulent placed a bill on my account that I don't owe. They are bullying me to pay for services I never had. I got all of my legal documents to prove it wasn't me. I made police reports. I've sent the information they asked for 5 times. No one can find it. I have proof they have it... now they want to cut my lights off. I'm calling my local news tomorrow. This is horrible that this is happening. My name is Theresa **. I'm reporting this in the morning to Channel 7 Fox News and WGN. This is crazy. All the reps are rude... and are of no help. I will not allow ComEd to force me to pay for something that's not mine. They said 45 days this will be taken care of. It's been 90 days and no one will talk to me.
Good evening to all, usually I get a great customer service agent until these past few days. I am on oxygen now so because of all my medical needs my lights & gas cannot be shut off. I am just now getting a monthly income coming in which isn't a lot yet. It will help pay the bills, I also just got put on the life support program ComEd has for people like me. My light bill is due on the 6th yet my money comes on the 7th of the month, so I reached out to the billing dept. They told me things like I should have paid the bill when I got it out the mailbox, that I need to find a way to get the money. I don't understand why I am being told so many different things why they are being rude esp. on the phone. I just want them to know that I will have the money on the 7th the day after it's due and that it will be paid before 6 pm. Please don't kick me off the program and please don't shut off my lights. I need my lights.
Can you please teach your customer service people to stop being rude to people esp. us who are not being rude to them, this world has a lot of crazy people out here. Treat us the same way you will like to be treated. Also can you please tell us the right answer for this when we pay our bills at an agent. How long does it take for ComEd to get it and post it to our account. Also for people who are on the life support program for the very 1st bill only can we please get a grace period to pay it as well as adding in the day it will be posted on the account. Or just giving us a grace period to pay it. I really don't care how long it takes you to put it on my bill, I just want to make sure you have it before shutting my lights off. THANKS FOR YOUR TIME, ESP FOR READING THIS BOOK. As you can see by this long review I am very serious about paying my bills on time now.
Never have I had worse customer service in my life! I got a call this morning that said my service was due to be disconnected due to non-payment. I am set up with auto pay through their website! I contacted my bank ALL of my payments have been made, I went to my account page on your website says I am all paid up. But I got a call from a Jhon **, who said I had to pay 400.00 within 45 minutes to keep my service, I told him "I am a business, I have received no letters from you, if you take my power away it will cost me greatly!!" He didn't give a crap, I told him I will go online and pay, he said no it had to be paid through some stupid Bitcoin vending machine, I went WAY out of my way to 2 different locations, with him online talking me through the process, and him having me talk to 3 different tech support people, keeping me talking for more than 2 hours.
He said since It didn't work he had no choice but to disconnect, I pleaded with him, and yes got angry at him, this was ridiculous, I made all of my payments. A few minutes later someone saying he was a manager called me and said if I made a payment right NOW, he will give me 2 months service credit. At this Point, I have been late to work and left work twice to take care a problem that was NOT my fault, I paid my bill! I got back to the original guy, Jhon **, he said he found a way to give me to Monday to get to a Kiosk and pay a bill I didn't owe! Then I was transferred back (Yes it was as bad as it sounds!!) to the other guy who started to threaten me, but then said he would give me till Monday as well, 3 hours later! And still if you look at your own website it shows my account as current!
Then it gets worse, I called back to ask this John ** if I could make an extra payment at a currency exchange, but he is gone for the day and some tool named Thomas ** answers, would NOT let me explain what happened, all he did was threaten me. I told him I was at work, he didn't care, he told me to leave NOW, drive to yet another kiosk, pay this bill, I tried, and I tried to explain to him it was impossible, I have spent 3 hours of my workday getting hassled, he kept threatening me, every time I tried to talk, he would say "If you talk again I will hang up, pay it today or I can keep your service off for weeks"...
Finally I could not take any more, tried again to explain, and he hung up on me. Thomas ** is really the person you have managing your company? All he kept telling me was that he was the GM, what anyone else told me did not matter, he was god, would not be reasonable at ALL. If this really is your example of customer service, WOW. I once again went on your website, it shows MY bill is current. PLEASE advise.
We had our electricity disconnected today to our surprise. Received no notice. Yesterday received bill dated for 5/9. Was paying it on Friday. Called and talked to representative. Because it was disconnected, they need the entire balance plus all the fees paid. Was sent to get assistance for liheap due to being out of work and receiving treatments for cancer. Went to their offices. I was told by the Community Connects Inc that my paperwork was given to the rep and they would contact me by 4 pm to see if we qualified for assistance. Same thing the ComEd rep said to me. They said there was no reason that we couldn't have it turned back on later today. Well, liheap sucks.
No one called me, so my children, husband and I sit in a dark house, trying to get homework done, I am not feeling well after my treatment today. We are embarrassed, feel like there is NO true help anywhere, and have lost all faith in fair and ethical practices in business. If I had received a notice, we wouldn't be sitting here in the dark. It would have been taken care of. ComEd told me that it is the USMail's fault... Really? How about a phone call or something? No follow through, just complete monopoly that doesn't truly care about anyone. And another reviewer is right. These smart meters are not very smart. Our numbers from "readings" have been all over the place. Smh.... SCAM!
All my ComEd bills show previous and present usage from my Smart Meter readings. The last 2 bills one for $258 and the most current for $151 do not show "Previous" and "Present" meter readings, but show a difference of 2500KWh and 1800KWh. I will not be paying as they have showed no proof of what my meter was before and what it was when read. For all they or I know it moved 1KWh for the month.
Commonwealth Edison is the only company that offers rate changes with option to lessen your bill on peak days. That works when you turn electricity off between certain hours throughout the day!
ComEd is excellent. Easy to use to pay your bill with 2-3 ways to choose from. They installed the Smart meter and it is cool because they not only offer ways to cut down but the best during the summer months, they offer you $20 off your monthly bill if you agree to allow them to cycle down your AC for 1 hr, you don't even notice it. How's that for service?
They make a strong effort to keep the community safe during storms and keep the power on even in the worst of times. Recent winds made it necessary to cut down some trees that were too close to power lines and homes, and they were proactive in getting it done.
I signed the lease on my current residence in February but didn't actually move in until March. Imagine my surprise when I received a bill over $300 when there was nobody here and I only came in during the day to bring small boxes which fit in my truck. This continued to happen even though the house does not have electric heat. It is gas. I also have no A/C in the house so when warmer months rolled around, I still couldn't understand why I was consistently receiving bills over $300. I kept calling to figure out why my bill was so high especially during the month no one was living here. I tried twice to have someone come out and evaluate the home. They canceled due to the technician "being sick" both times so I was frustrated into forgetting about it as the rest of life happened. I believe I called 1 or 2 more times but was treated rudely so I just stopped trying.
In June, it started to get hot so I had plugged in several fans throughout the house. I was afraid what this was going to do to my electric bill. All of a sudden, my bill was $39 and so has lingered right around that same amount. I can't help but think I was severely overcharged considering we now use more electricity than we have in the past months living here. They have yet to acknowledge any wrong doing or oversight on their part.
They claim these new digital meters are to save energy and lower your bill but this is a total scam! Since they replaced my meter my bills have been getting higher and higher each month. When they installed it they did not do a good job because the actual meter has been falling slowly but since it's in a box which the box is on the outside wall the box must be holding it from completely falling over. I have called ComEd and was told that it is my responsibility to get an electrician and pay for it for something that ComEd failed to properly install. Why? Because the meter is in my box... really? I had no problems with the old meter that was there for many years prior to them tampering with it and replacing this "new meter".
Been two weeks. Call ComEd everyday about what going on with service, I moved in my new place. Been 2 weeks and half still have no lights. Food all spoiled since they told me be turned on 2 days still no service, me and my family going through hard times cuz this, I don't know what do no more. Call ComEd keep getting same response, me and my family can believe they're no help for what we are going through right now cuz ComEd. We lost over $700 dollars these last two weeks, try do under my dad name still no help...
So, I'll admit we made the mistake of closing our checking account during our out of state move. It was a confusing move and we were trying to make sure we didn't forget anything. This caused the final bill to Com Ed to be returned. We received the Returned Payment notification in the mail at the new address, so I called Com Ed and paid the final bill by debit card. Next thing I know we're getting collection notices in the mail. I check my account and see where the final payment came out of my checking account so I'm a little confused. THEN the collections company starts calling.
They are of NO help, they just demand money but can't tell you what it's for. Why would I pay more money towards a final bill that I already paid? Long story short, apparently there were NSF charges we didn't know about, and Com Ed didn't contact us regarding those, and the Com Ed person I paid the "Final Bill" with didn't indicate there were these additional fees. How are you suppose to pay something you're not aware of? They tagged my husband's credit report with this delinquent payment. I don't think that's very fair. If you're telling me I'm paying the final bill, and I'm PAYING the final bill, don't add more fees on the back end without notifying the account holder.
Comed followed up further on billing issue and corrected incorrect billing.
I was moving to Chicago to rental apartment. While moving to rental apartment we were requested to create Com Ed account online for electricity bill. We tried to register for account online but registration failed after providing personal information. Com Ed customer service requested to visit to office on following business day. By that time landlord changed the apartment no we are suppose to move. We went to Com Ed office and created account for new apartment no.
After 3 months I received notification from office about bill for apartment on my name where I never stayed. I called Com Ed customer service to report the issue. Customer service told me that they don't care about technical issues happened online. They just see that apartment is billed on my name and insist me to pay the bill or contact landlord. I told them as registration was failed you never got my email/phone on contact. I never received any bills. This was technical issue with Com Ed and they should follow up with landlord. Later stage customer service became rude & pushing back on me to go & sort out between landlord. As per customer care Com Ed can bill anyone without giving them notification about successful account creation.
When I signed up for an account online, I had to then link my electric account to my login. When I tried to do this, I got to the account number line, didn't know what it was. Took a wild guess and entered my ComEd number. It didn't recognize it, and so I contacted the live chat. She informed me there was no email linked with my account and that was why I couldn't set it up. This made no sense to me. I set up the initial account (using my email) just fine and was able to log in. I was able to access the "add account" button to link my electric account. Everything was working fine and I simply didn't have my account number. She changed my account password, I was booted out of the account. I received no email saying my password had been changed. I clicked "forgot password" and it said it sent an email to me. I didn't get one. I asked the chat agent why. She said I would be unable to access the account for 48 hours while they work on it.
Wait, what? What needs to be worked on? It was all going along fine and I needed only my account number to link the account to my login! She told me they use ComEd account number, and I asked why mine wasn't recognized then. She repeated that it was because I had no email on file. This I just don't understand. What does my email address have ANYTHING to do with my account number. The form I was filling out to add the account didn't even ask for an email. It simply wanted the account number, which I did not have. She said the system wouldn't "allow" me to add the account without an email. But it never asked for one, and I registered with one in the first place, so I told her I just didn't get it. The problem was never an email, it was simply me not knowing my own account number.
When I asked why it needed an email to recognize my account number - and pointed out that I used an email address to sign up - she said my problem was forward to IT to add the account and I would be emailed in 48 hours. Then she ended the chat. I can't log in now, nor can I request a new password. Still not sure of my account number. Still don't get it. The account exists. What does email have to do with it. Never gave me my account number, just said "we use ComEd account". Not sure why mine wasn't recognized, unless they do NOT use ComEd numbers. Don't know why she couldn't just type it out for me, I'd have had the account added by now.
My account is up to date. I did not pay my ComEd bill on October 12th as I had medical bills that took priority. On October 24th I received notice of disconnection. I hate to see what my late charges will be.
On Friday, August 14, 2015, Kevin, a ComEd service technician inspected the meter for my unit, which is one of four units in the building. Kevin found that my meter had been connected to the power source for an adjacent unit, and that the meter for that unit had been connected to the power source for my unit, since the time the building was constructed in February, 2008. I moved into my unit in March, 2008, which means I've lived in my unit for 7 years, 5 months before the issue was caught. The current owners of the adjacent unit moved into their unit in May, 2008, which is 7 years 3 months.
I asked for restitution for all 7 years, 3 months, but ComEd took the position that unless I had bills and statements showing what I paid beyond a two-year look-back period (which would be back only to September, 2013, which I did not have), they would only reconcile two years of payments and reconcile whatever balance or credit I was due. It was stated to me they were liable only for two years, according to State law (c.f., 83 IL Adm Code 280.110 (b)(g)). When a correction was made and the actual data for my usage became available to me online in late August, the data shows my usage was significantly below the usage of the other unit, between 40-80% lower over a month by month comparison! My situation is not uncommon.
My ex and I divorced in 2008. I stayed in the house we had together. I called all utilities to remove his name. Now, in 2015, I receive a $2000 bill. Come to find out that his past due amount from his house, that he bought with his new wife after we divorced, was transferred to my account. They said that he was still on my account and I am now responsible for that bill.
I told Com Ed about a very large dead oak tree that had one of its limbs hanging over a wire along my driveway. I called Com Ed in 2014, and when the rep came to my house, his response was, "When it falls, call us." This tree was not on my property, but the driveway is 500 feet long, and I drive up and down it as well as delivery trucks. I also walk my dog up and down my driveway. The property on which the tree was located has foreclosed. Today, the tree finally dropped across my driveway and onto the wires. Because it's pole to pole, three other poles along the driveway are broken. I shudder to think that I could have been killed by that tree because there was no warning: it just fell. There is now a great deal of repair which needs to be done that could have been avoided when Zi called in 2014.
There was a major storm in our neighborhood on 21 Jun 15. The same transformer that has blown for 3 consecutive years blew again. I can't stress enough that the transformer blowing did not impact my television. It was right after it blew and ComEd workers were trying unsuccessfully to repair the transformer that a spike sent my 50 inch plasma into oblivion. When I went outside and asked the worker what happened he said he was sorry and the fact the TV blew up was probably caused by him.
I send a full page letter outlining everything that happened and I get a "ROBO" letter back saying that I need to contact my homeowners insurance and get them to pay for it. WHAAAT?? I'm hoping that someone in your organization will take the proper time to review my request again before final determination of my claim. The negligent actions of COMED workers blew up my TV - NOT the storms!! Your further research into this matter would be greatly appreciated.
I moved out of a residence and paid all of my final billing. I receive a collection notice a month later from a 3rd party collector, not ComEd. As I attempt to communicate with ComEd to confirm that I in fact paid my bill, they have no information on file or no way to verify directly with me because they sent it to collections. I then write the collector and ask for verification. In the meantime, ComEd sends me a refund for overpayment check in the amount of the collection, with no details (or apologies), just a check. I contact the debt collector about the check and they say that ComEd must have applied my final payment to the incorrect account. Totally unprofessional and out of line. Now I have to get my credit report cleared.
My girlfriend is trying to a get new account in her name. They told us 12-14 business days. We are getting very tired of being without power. Every time we call it's just another blow off. We have called the state and ComEd didn't care. They would never go this long without power. We had a power outage due to a storm today. ComEd stopped by and wondered why we were the only house without power. We explained to him the reason and told him that their policy was to make us wait 12-14 days. He said he never heard of any such policy. So my girlfriend called them up as her and our son is talking to them. He had told them that we could die from this because it's getting close to 100 degrees. And she actually told my son that "It looks like you won't be around much longer then." So now we are going to go see a lawyer. Hopefully we can get this straight. I think I'm going to Spark Energy.
People are having trouble paying their utilities already, and try working out a payment plan with Com Ed or Peoples Gas. Peoples Gas told me I owed them 550, to just get started, and then I would pay a certain amount every month, and anymore gas I tacked on in the month. Same with Com Ed. REALLY. If you could pay the 600.00 to begin with you would have paid it, but since they put on this smart meter, they beating the crap out of people. They are the worst kind of people.
Today ComEd cut our power for 8 hrs for a quote "scheduled outage". We were not properly notified about this. Normally that would be nothing more than an inconvenience. However in our house, we have someone who requires oxygen and because we were not properly notified, I was not able to make arrangements for him and he ended up going through all of his portable oxygen. Originally we were told the power would be restored at 3 PM. Well 3 came and went and no power, so I contacted ComEd and after about 5 mins I was able to get to a prompt that sent me to a person.
I told ** what my issue was and he put me on hold for another 5 mins, came back and told me, "yeah I don't know what to tell you - the power is not coming back on 'til 5." I explained that I have a household member who requires oxygen and he was running out and I had no other safe place to take him and he repeated, "I don't know what to tell you - the power will not be on 'til 5 PM." I asked who could help me and tell me what to do, he put me on hold for his supervisor who he assured me would tell me the same thing. All the while the oxygen is getting lower.
After 20 mins on hold, ** got on the line and after I told her my problem, she put me on hold again and then did in fact tell me the same thing, except adding there was no tech in the area. Please explain to me how it is there was no tech in the area at 3PM when the outage was supposed to be "scheduled". When I explained that this person's life was going to be in danger soon, she told me to call an ambulance. Now I have to be calling an ambulance when it is ComEd who put him in this position. Who is going to pay for that?!? Unbelievable!!!
ComEd expert review by Jonathan Trout
ComEd provides electricity to approximately 3.8 million customers in Illinois, which is around 70 percent of the state's population. It has been recognized for its contributions to the community and industry, including an Illinois Governor’s Sustainability Award and the EEI Safety Achievement Award.
Online account: If you’re a ComEd customer you can set up an online account to manage your utility bill and usage easily. View current and past bills, check your usage and rates and start, stop or move services. Additionally, you can set up automatic payments through your online account.
Outage reporting: You can report a power outage or street light outage on ComEd’s website or via its mobile app. You can also check current outages in your area, get outage alerts and view a map showing all current outages with estimated restoration times. ComEd also keeps you up to date on current storm information.
Smart energy: ComEd implements a number of smart energy practices including a smart grid that offers fewer and shorter outages, a reduction in the use of fossil fuels and easier integration with renewable energy sources like wind and solar power.
Smart meters: ComEd will install digital, electric meters called smart meters that provide secure, two-way communication between your meter and ComEd. Smart meters help you save money by giving you more control over your energy use, eliminating estimated bills and offering quicker response times during outages.
Energy assessments: ComEd gives you a free energy assessment that shows you where you can reduce energy usage and save money. During the assessment, you can get energy-saving products installed for free, including programmable thermostats, hot water pipe insulation, advanced power strips and WaterSense showerheads.
Best for: customers who want energy-saving features included with their electricity service.
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