Duke Energy of the Carolinas

Duke Energy of the Carolinas Reviews

South Carolina

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Overall Rating
1.3 out of 5
See all 136 reviews & ratings

About Duke Energy of the Carolinas

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Duke Energy of the Carolinas Reviews

ConsumerAffairs has collected 136 reviews and 245 ratings.

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Page 1 Reviews 0 - 10

Reviewed Dec. 1, 2023

I would like to understand how this company is still operating when they don't care in the slightest about taking care of their customers or providing services for their systems. Telling customers "it will be done today" when all you are doing is leaving the service for the after hours crew cause you don't want to handle it.

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Reviewed Nov. 18, 2023

Duke Energy is Terrible! If you can not have them as your Electric Provider, then don't. The customer service reps are rude. They absolutely don't care. Like how you get trained to not care is beyond me. I live in a very small apartment. I have paid over $800 in 2 months for Electric bill. They have this thing where you can pay on installments for a previous high bill but then you have to pay on that bill plus pay on the current bill which most likely is still gonna be high. So you basically never get out of paying a high bill. Then if you don't pay the installment bill on time, then the installment cancels and you get a message saying your electric will be cut off. They don't care if you sick in the hospital and on your deathbed, they want their money or you going without electric. I have never in my life of dealing with a electric companies had to deal with such a company that just does not care at all. It's sad honestly.

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    Reviewed Nov. 10, 2023

    I was messaged today stating that I had a duplicate charge on my account due to billing issues. And to call for a refund if I wanted it. But when I called to get my money back, they told me I would have to wait for 4-6 weeks to receive my refund in the mail… however, they can immediately take money from my account without my permission. I’m a struggling father trying to pay bills, and they refused to immediately refund the stolen money to the account that it was taken from. This is hands down the worst experience I’ve ever had with a power company, and I view them as unprofessional as they took money from me and my family and left us to struggle. Duke Power will take your money and make you jump through hoops in order to attempt to keep your money.

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    Reviewed Nov. 3, 2023

    My whole area (essentially half of Greensboro) has completely lost power overnight 4 different times in 2 months. I'm not waking up to a cold house, no stove to cook with, and no lights because of whatever they have going on over there.

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    Reviewed Sept. 12, 2023

    This has to be the worst power company in existence. We have had 25 power outages since July 4th. All unexplained. For many many hours at a time. We have contacted them so many times. Made so many complaints. Our bill is consistently going up as it’s having to work double time to keep up with all of the outages. Do you think they care? Nope. Just give me my money! Our bill's almost 400 a month since this started from 200. I'm actually without power as I write this. Went off at 4 and said won’t be back on till possibly 10:25 tonight.

    I'm currently in the process of looking into legal action and sending certified letters to the commissioner. So if anyone else is having issues I advise to do the same as Duke will not take any time to fix this matter at all. Just getting worse and worse. Was in the middle of cooking dinner today. Had to throw that out. Won’t even mention all the food we’ve lost over the last few months over this mess. And work I work from home and homeschool our children which are constantly missing now as well because of this issue. Honestly might as well just move!

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    Punctuality & Speed

    Reviewed Aug. 29, 2023

    I called and spoke with Judy and customer service to make payment arrangements on my account. Judy was so kind but also quick and professional! I could not have had a more pleasant experience! Thank you, Judy!!!

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    Reviewed Aug. 25, 2023

    Subpar reliability and erratic accuracy in power restoration estimates. I have lived in NC for 12 years and never experienced such prolific power outages; doesn't help that crews frequently ask for help locating Duke equipment e.g., transformer boxes.

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    Reviewed Aug. 18, 2023

    Love Duke Energy for the service but the threats all the time about the rate increasing needs to STOP...PEOPLE OUT HERE LIVING ON VERY SMALL INCOMES WITH 200 PLUS LIGHT BILLS A MONTH! People cannot afford it. Please stop!!!

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    Customer Service

    Reviewed Aug. 17, 2023

    Well Duke Power sucks. I just paid 1k and then turned around to pay another 187. I had to speak w/ 9 diff people from Connie, Latoya, Alicia, Sheena and Tiffany L. (Finally someone with sense). Her customer service skills rocked and the time she took to get my power cut back on. They wouldn't do it over. 17 legit 17 cents y'all.... After paying 1200.... Thanks Tiff Tyler ** and Hillary.

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    Reviewed Aug. 14, 2023

    Duke Energy has some of the highest rates in the nation. Then there's the subpart service they provide along with their 1960's power grid state of the art in it's time. I don't know if their employees are under trained or just don't care. Regardless it's the customer that pays and pays all while Duke Energy continues to have record yearly earnings.

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    Duke Energy of the Carolinas Company Information

    Company Name:
    Duke Energy of the Carolinas
    Formerly Named:
    Progress Energy Carolinas