Duke Energy of the Carolinas Reviews

Absolutely The most difficult and frustrating group of people to work with, they partner with optimum when installing internet, we paid for the install and were told we wouldn’t have to pay until the end of our first month. They reassured us on that three times. Either the ** at the phone desk has seriously bumped their head or there is a total lack of communication skills. Really disappointed with the fact that they’re so expensive considering the location we are in and it’s still this terrible. Get it together or go work at McDonald’s.

I know a lot of people (including me) complain about the price of our electric bills. Having said that, I wanted to say that though I wouldn't give them a five star rating based on price, they definitely deserve it for service. As I pulled into my driveway today, I hear a loud boom (like a transformer blew). I saw that my neighbor's house had power so I figured it might be just mine. I logged on to Duke's website, left an online interaction for a power outage and less than 8 MINUTES, a Duke power employee showed up in a truck. In less than two hours, they had everything fixed. Like I said, we all may complain about the prices but their service is second to none.

I wish y’all would have some consideration for low income families with these price hikes. What are you trying to do? Make us suffer worse than we already do. It’s bad enough having to pay 300 something dollars in the winter time just to stay warm and having to decide on either heating or eating and considering you can’t do without heat with children, you have to struggle to buy food if you get any at all because all the money goes to y’all for these excessive hikes not to mention, it takes away from low income families being able to buy what they can for their children for Christmas. Have a heart. Think about others instead of how much money you can suck off of people which leads to a lot having to live in the dark.

It is Monday, Aug 4, 2025. In my 54 years on this earth I have not experienced anything this ridiculous regarding the power at any of my residences. For several months I have been in a town home in Castle Hayne, NC. Moved in June 1st, 2025. I have/run my own business and work very long, very late hours. I get home very late, even early am hours sometimes so when I do finally get to be in my home of course I want and NEED to be able to utilize almost all of the things in my home that my “power” is needed for in order to utilize them. I get home an hour or so ago after stopping gif groceries, etc on my way home, tired from another very long day, start my way in with the first armful of groceries, open the door and COMPLETE DARKNESS, NO HVAC, DEAD EVERYTHING!!!!

In 2021 the “energy wise” was installed on my property. There was no issues until this time Of year when we had a sudden heat wave and our AC unit was shut off by Duke Energy and our upstairs reached a temperature of 81 degrees and our downstairs was 78 degrees. Of course this occurred on a weekend when duke power was unavailable. Our home was built in 2020. So our AC unit is only 5 years old. Yes, the outside temperature reached 97 degrees. But shutting off our HVAC unit is ABSURD. I was told I would save money on my bill each month, but wasn’t specified on a % or amount. Recently I discovered that only $8 would Be taken off of my bill due to this installation. It is not worth this “discount”. My HVAC unit is working double time over night to recover the 11 degrees it lost during the day.

June 25th 2025. 3rd time this month my entire neighborhood has lost power. They are not punctual at getting power restored. Don’t really seem to care that we are without power. Sick and damn tired of this. Stop lining the executive's pocket and start fixing the infrastructure.

GA Power needs to come teach Duke power how to keep power going. The smallest of wind or rain makes the power go out. I love storms but now I hate to see them come through because I know the power will go out. Something has to be done. They owe me money at this point.

Duke energy is the worst power company we have ever had since 2012. All we deal with is constant power outages. Slow pace workers sitting in McDonald's rather than climbing a pole. If I had 2 add up how many times our power has went out it would be half the time I've in Woodruff City limits. It's just getting worse. 1 grocery store can't keep power on. We are so ready to move back to the country.

Lincoln county, North Carolina. Their home energy program sent a man that only talked about paying for sex from the Asian massage parlors and the following day sent a report of items he left for efficiency but never left. I had to make him leave. The vegetation removal people said they came and never did, twice. They evidently don’t care what they do or who they send to your home.

Why is it Duke Power can hire tree companies to butcher trees that are growing up into power lines but when a customer contacts Duke Power SC that your neighbors tree is growing up into the utility pole that has a transformer with power lines and a street light. I'm told it's my responsibility to keep the utility pole free of trees. Not when it's not my tree. It's a matter of time until my neighbors tree catches on fire from touching the powerlines and the entire street is without power.