About Duke Energy of the Carolinas
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They don't want to give us another payment arrangement. They will shut your lights off in the cold and don't care people with medical problems. We had a few problems and finally went back to work. I understand we are way behind but work with people so they can play catch up.
They took my money on my recently deceased husband's account and closed it with a $90 credit. Then charged me to open a new account as a widow. I am out $90 which I could not afford and they made a profit. How many other times do people die and leave them with a credit!
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Our power has been out since 0130 on December 24th and is still out as of now, Christmas day, December 25th. The house right next door has power and the houses down the street have power. This is the worst display of customer service and lack of ownership I've experienced with a business. No one has reached out to communicate with us and they are making up excuse after excuse via a banner on the company website. My pregnant wife, myself, and my in-laws have been sleeping in a 36 degree house for two nights in a row with no assist from Duke Energy. We currently do not have the means to go elsewhere. I am a paying customer and this is a company that obviously doesn't care about that. Duke Energy is a failure and a piss poor business.
I there has to be is the rumor of inclement weather and we lose our power. The amount of food we have had to throw away because this monopoly refuses to invest in infrastructure is in the thousands of dollars. Horrible and deceitful company.
Called in to ask a simple question "Is the Generlink device" allowed? This is a device that allows safe operation of a portable generator. I was transferred to a woman who was quite rude, she said it wasn't allowed and seemingly became irate that I even asked the question. She ended up hanging up on me when I confronted her about her awful rude attitude. She know who she is. Be kind next time, don't put negativity into the world. I'm not mad that Duke Energy doesn't allow the device, I'm upset because this person representing them was so rude to me about it. It was as if I had deeply insulted her just asking about it. There exist no documentation online about it (despite what she said, it's not there) so I had to call and ask.
Duke Energy applied my current payments from a previously closed account and then sent me past due and shutoff notices for my current locations. Then after 3 calls when they realized and admitted their complaint, they said they would send a refund for the overpayment of $77. This was October...it is now December 9th...and the story changes every time but now 78 days I don't have my refund check.
I have called 8 (EIGHT) times now and they are telling me it was printed Nov. 18th but no record of sending it. This is absolutely ridiculous. To post payments to a closed account, then threaten to cut off my power for non-payment even though the payments were sent electronically to them and they coded them to a closed account and continued to collect money and let it sit there. THEN, to continue to tell me to wait (78 days) for a check to be sent is inexcusable. They have no issue with getting my bills to me..but I want action. Mark **
Somehow a main power line was nicked several months ago when a fence was installed at my home. The main line failed and I only had 120 V of power. They came out that Saturday Evening and restored power with a service saver equipment. This kept me in service until the next morning. Then the other leg failed and I was totally out of power. They come on a Sunday morning, found the problem and fixed it. I really appreciate the service they provided and just wanted to say thank you for getting my power back on so quickly. All three guys were professional and courteous. Great Job.
It took me 4.5 hours to initiate service at a new residence in IN. In my opinion, Duke Energy should not allowed to operate in the state. The service representatives are incompetent and tried to shift me into a higher paying category because they could not obtain a credit score (or so they said) from Experian--they only use this one credit house. Duke said I had to speak with Experian and Experian said the problem was with Duke Energy and its systems. Experian said Duke Energy had to call them and gave me a number. Duke Energy refused. The most disturbing aspect of it all was that there was no way to contact someone at Duke Corporate to resolve the issue--totally inaccessible to the customer. Apparently, the source of the problem was that Duke Energy was not spelling my name correctly.
Duke Energy are a bunch of crooks. I've been a customer for literally DECADES. I've always paid my power bill... Why? Because I need power. Yet when I want to open a small business, instead of just allowing me to add an additional service location on my account, they want to make it harder for me to open a small business by charging me a RIDICULOUS "security deposit" to do so... CROOKS. It's DISGUSTING.
They give you the run around on the customer call line and lie for each other. Duke Energy is trash. I called multiples of times to clear my father's account. He died. All I gotten in the last three months is a bunch of lies.
Duke Energy of the Carolinas Company Information
- Company Name:
- Duke Energy of the Carolinas
- Formerly Named:
- Progress Energy Carolinas
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