Duke Energy of the Carolinas Reviews

Duke energy is the worst power company we have ever had since 2012. All we deal with is constant power outages. Slow pace workers sitting in McDonald's rather than climbing a pole. If I had 2 add up how many times our power has went out it would be half the time I've in Woodruff City limits. It's just getting worse. 1 grocery store can't keep power on. We are so ready to move back to the country.

Lincoln county, North Carolina. Their home energy program sent a man that only talked about paying for sex from the Asian massage parlors and the following day sent a report of items he left for efficiency but never left. I had to make him leave. The vegetation removal people said they came and never did, twice. They evidently don’t care what they do or who they send to your home.

Why is it Duke Power can hire tree companies to butcher trees that are growing up into power lines but when a customer contacts Duke Power SC that your neighbors tree is growing up into the utility pole that has a transformer with power lines and a street light. I'm told it's my responsibility to keep the utility pole free of trees. Not when it's not my tree. It's a matter of time until my neighbors tree catches on fire from touching the powerlines and the entire street is without power.

Since we built our new home in NW SC, seven months ago, we have experienced frequent power outages and many lost work hours. We have been forced to buy backup power banks and a generator to sustain our food from spoilage. This has cost us many thousands of dollars in lost time and revenue for my work from home business. We have had to acquire StarLink Internet to keep communication open as local cell service goes out when power is interrupted. In 7 months we have had over a dozen interruptions. One of them lasted 9-1/2’days caused by Hurricane Helene. Resources for recovery were sent to worst hit areas at expense of easy fixes.

This is the most useless company I have ever come across. They should receive a negative 1000 stars if possible. They employ the most incompetent, useless imbeciles on the planet to represent them and get work done. This moron that we are having to deal with just to get a line moved onto our shed, something that a 10 year old can do, has taken over 2 weeks. They obviously could not care less since you need them if you want power at your house, but what a worthless company.

I bought this property almost two years ago with everything rebuilt all new appliances, roof, floors wiring, plumbing, hvac and heat pump. My highest bill until last month was $272 which was the coldest month of the year last year last month a bill for $377 this month over $500. Absolutely ridiculous! And supposedly my rate decreased...These guys are bloodsuckers and robbers. God, please give us another option!

Duke power shut off power without prior notice for an “upgrade’ it was off for 6 hours. I was not able to get car out of garage, missed an appointment and unable to work from home without internet. Lost day of wages and inconvenienced. There are only 4 houses on my street and when I spoke with foreman, he said they do not have to give notice if less than 10 homes are affected except doorbell ring right before power is cut. This is unacceptable and bad policy.

This is a clear example of price gouging. On my latest bill my kw usage increased over 1000kw, and my bill was more than double what it was for previous the months. This makes no sense. The number of people in my household was the same, the temperature outside was warmer than usual, so there was no increase in usage. Yet my kw usage was over a 1000 more than it was the previous months. This is a clear example of price gouging. They just tacked on 1000 kw. Even after doing without power during the storm, my bill increased. Whatever the problem, it's not their problem, it's my problem. Because we need power, the power company can charge whatever they want and there's nothing we can do about it.

This is definitely the worst power company ever. Their rates are ridiculous and you try to go through the online portal, never works and when you call the automated system is so jacked up you can't even get ahold of anyone. I feel like this company is a setup to make people fail and to pay overprices for a trash company. I would give it no stars but can't.

I previously had Jones Onslow and had a fraction of the issues we do with Duke. There are constant maintenance outages and THE worst times possible. It’s 28 degrees outside and they’re doing maintenance ALL day. It was 70 two weeks ago, why would you wait until it’s 28 outside to FREEZE people to death. On top of that, bills are so outrageous we pay more for electricity (while NOT using the central heating and air) than we do for rent. They are crooks and the service is terrible. It’s madness that this company is our ONLY option for power.