Duke Energy of the Carolinas Reviews

This is definitely the worst power company ever. Their rates are ridiculous and you try to go through the online portal, never works and when you call the automated system is so jacked up you can't even get ahold of anyone. I feel like this company is a setup to make people fail and to pay overprices for a trash company. I would give it no stars but can't.

I previously had Jones Onslow and had a fraction of the issues we do with Duke. There are constant maintenance outages and THE worst times possible. It’s 28 degrees outside and they’re doing maintenance ALL day. It was 70 two weeks ago, why would you wait until it’s 28 outside to FREEZE people to death. On top of that, bills are so outrageous we pay more for electricity (while NOT using the central heating and air) than we do for rent. They are crooks and the service is terrible. It’s madness that this company is our ONLY option for power.

If I could change energy providers I would. I recently moved and received a bill that was double my previous bill. Moving forward it dropped to the amount I was accustomed to. I made 3 attempts to have Duke Energy investigate this and no one will help me. Basically saying it’s correct and that’s it!! I wish there was not a monopoly on energy companies because they definitely would not be my choice. I only did the one star because you can’t go lower!

I just got my power back after the Hurricane, now it's out again thanks to Duke Energy. They are telling me that if the food goes bad again that it's not their responsibility. Duke Energy is a bunch of crooks. High energy bills with poor customer service.

My home was struck by a tree on September 26, 2024. Called multiple times asking for tree service to come with crew to repair and replace line. Two linemen came at almost nightfall and pulled the line out of the tree and then informed me, I would need to hire an electrician to reattach line to my home. Well, I have been waiting 2 weeks because I was told not to let anyone touch the tree due to the lines. Now, I’m scrambling to find a tree service to safely remove the tree and they are all booked and I can’t get power restored until the tree is removed so the line can be reattached. You cut the trees in the pricey neighborhoods, but leave older neighborhoods to suffer and pay out of pocket. The worst service EVER!!

Something shady is going on internally. My power has been out since 06:18am on the 27th of September and I'm in the 10th day. Now it shows I've only been out since 09/30. What's up with this? Is it to make it look better than it was on paper? Something is shady as the date was showing correctly and now it changed. This amount of time is a very long time without power.

Originally had the restoration date set to September 29th then changed it to September 30th then changed it to October 4th and changed it to October 6th. Then once talking to the lineman in the area said they would not be able to come out till probably Tuesday. We have been without power for well over a week. They made the people in the neighborhood cut the trees off the power lines themselves if they wanted their lines restored faster. Absolutely horrible.

It's a bloody shame that I have to give this worthless company 1 star because they don't deserve 1 bloody star... This bloody company doesn't care about its customers because they are a monopoly and since they are they do as they please and forsake their customers. This bloody company keeps making up excuse after excuse as to why/when they will get the power back on. If they would do preventive maintenance by cutting tree limbs, branches and trees that will fall on power lines will imagine that less power outages. Or better yet burry the lines... Not only will it help with the power outages but it just looks way more pleasing!

Duke Energy trimmed trees around power lines this year. They cut a tree down in the back of my yard and left the wood stacked in the yard. They are the ones that cut the tree down and I asked them to remove the wood/debris. A woman with Duke came and left a note on my door saying that Duke was not responsible to remove it!!! I am currently on day 8 of having no power. Yes we had a hurricane, but this happens every time there is a big storm. Why can't they dedicate part of their profits to start burying power lines like every other 1st world country does.

This company is the worse, when it comes to emergencies and outages. I am sure there are customers with medical issues and sensitive and ill pets. I was told I was getting my power on today and nothing.