Duke Energy of the Carolinas Reviews

It took them 3 months to put the meter in and they charge me without having the rv in the lot. I was told it was the park who would be charge for it.

No more tree trimming on the hottest day of the year! Without power over 6 hours on a day with 110 heat index.

Duke Energy disconnected my electricity and I’ve been trying to get it back on for days. I have told them I have a medical condition that requires my medication to be refrigerated but they literally do not care. I do not have a form in file but offer to get them something in writing when this first happened. They sent me to agencies, which I called, but they are out of funds or would never call me back. I called the Utilities Commission and they sent me back to the incompetent agencies and I had no better luck than the first time I called them. I also asked for a supervisor at Duke Energy and the girl put me on hold and said she spoke to a supervisor and he said the same thing she had told me. (What?) Unbelievable that the supervisor wouldn’t even come to the phone.

Duke offers an appliance home repair program. $40 a month that is attached to your monthly bill. Signed up for the program and attempted to use it to repair dishwasher. They contracted out to Sears which was a horrible experience. I was literally on my 4th schedule appt because no one showed up. Sears is basically ran by complete ai. When I called Duke for assistance they did nothing, they cared less than Sears. Warranty programs are a waste of money... Hire your own pros. There are enough out there that needs the work.

This company is the greediest most power hungry monopoly in North Carolina. I actually believe them the be in legion with the Antichrist if they are not in fact him themselves. I left the country for a month. Before I left, I flipped the main circuit breaker and turned the electricity off to the entire house. I’m guessing they’ve never sent anyone a bill for zero but my bill was for $125! I wasn’t even home! I guess they’ve never sent just throw a dart at a board and that’s what you get. I guess someone has to pay for all the coal ash ponds and pollution. At some point, they will have to either sell out or sub contract because the cleanup would not be cost effective and eat up their profits. OR you’re gonna get a new user agreement with microscopic print that obligates you to contribute to the clean up.

Why would they send me to customer service representative in Mexico when I live in North Carolina and they’re asking for Social Security numbers and dates of birth? Don’t that don’t make a lick of sense.

Worst company ever. They charge all this money for electricity and can’t even keep lights on. Talking about some lights will be back on tomorrow at lunch time. It's always some kind of equipment damage. They should be able to keep the equipment running. It’s the same thing when you ask them about trimming a tree that’s is on a power line. They say it’s not interfering with the line. What are you waiting for the tree to knock it down? You came all the way out here, cut the branches around the line instead of sending a stupid text message about the tree branches were not interfering with the line. I wish we had other options for electricity other than Duke Energy.

Duke Energy is a rip-off. I work with TSA, we were not getting paid. Supervisor Amaree just didn’t care. They cut my service off for $204.00. I gave them a payment of 100.00 on May 11 and Duke Energy still cut my service off. So now I have to pay the reconnection fee. If you have a government job and it’s a shutdown, apparently, they will not help you. Supervisor Amaree, I hope yours get cut off.

Predatory Billing Practices, Price Gouging, and Local Neglect. Duke Energy continues to prove why monopolies are dangerous. Following a lag in their online payment system, I was double-billed for a total of nearly $700, causing bank overdraft fees. Corporate management refused to return my funds, stating they shortened my billing cycle to absorb the duplicate payment—forcing me into an involuntary advance payment.

Duke Energy is syphoning energy. During a power outage, they reported that I used 5.75 kWh! I am livid. How can I be using energy during THEIR outage. Then when I call, they tell me they can’t see the usage I’m seeing because they can only see the previous billing cycle. Absolute Bull. Scammers.

That fact the CEO of Duke power jacking up the price for no reason is terrible. Every household deserves better but the CEO doesn't care period. The fact the the customers have to suffer is crazy over a storm that's out of out control.

Hello. I have recently called Duke about my bill. This time my bill was really really high. It’s making me very angry, Never had this high bill and customer service couldn’t do anything at all, paying for 28 day $ 673. My Temp set same everyday, some days set lower not higher, didn’t have cold month either, I am very frustrated about it. We have no choice but to keep electric in home, they are taking advantage of it.

On the phone 2.5 hours and spoke to 5 people including 2 supervisors about my bill that doubled within a shorter billing cycle. Nothing was resolved and all I was asking for was for someone to come to my house to physically check on my meter and I was assured because I have a “smart” meter they would know if something is wrong. So I'm stuck with this terrible company because of the monopoly on power and me and everyone else in my area is getting bent over a barrel and getting told by Duke that “we’re happy to help”. What they mean is “it doesn’t matter what you say because you have no choice”.

Just called Duke Energy - their internal system does not have a field for the CVC code that the Humana spending cards now require to help prevent fraud, so no longer accepts them... REALLY? C'mon Duke, get with the times! Get your coders to add the field so we can use pay our bills!

Duke power is out of control. The Utilities Commission is biased in favor of them, and ignores the exorbitant fees and price increases. For this billing cycle alone, my usage is half of last years but I’m paying as much or more. I’m not sure what they are even charging us for, but someone needs to investigate the ridiculous price increases customers are seeing. No one should be able to double prices without any kind of oversight or explanation.

My bill double during December 2025 through February 2026. I ran my gas fireplaces during these months to assist with keeping electric bill down. I got hit with double billing anyways. I have no one that will take my complaint seriously.

Duke Energy has tried sending me to collections at no fault of my own because money is owed to me from **, residential gave me 6,700 after a provision was done on Duke Energy. I'm told by a representative Duke Energy still owes me 4,000 of it, Duke Energy will not disburse what's owed until I'm no longer a Duke Energy client. My light bills have been 1,300, it's been to the point where it's either my light bill or putting food on the table.

Duke Energy is the worst company I have ever dealt with. I reported them to Attorney General Consumer complaints, for not sending a bill before drafting my account, and watched my energy bill climb through the roof. They are all working together it seems nothing can be done. But for us to accept the bull. It's funny that these people are getting richer and still increase annually.. Every time an energy breakthrough comes through them block it and capitalize off the pockets of We the people.

Duke Energy has perfected the art of corporate greed. Cost hikes arrive with clockwork regularity, transparency is nonexistent, and customers are treated like a captive revenue stream rather than people trying to keep the lights on. There is no meaningful accountability, no sense of shared sacrifice, and no evidence that these constant increases reflect improved service. Profits rise, executives are rewarded, and everyday customers are expected to simply absorb the hit. This is not responsible stewardship of a public necessity. Electricity is not a luxury, and Duke Energy behaves as though it is. The immorality lies not just in the prices—but in the indifference.

Duke Energy is a very prejudice and racial company that treats ** businesses, different than ** businesses. They have a lot of technicians working in the field, who are very racist. ConsumerAffairs will be notified. It starts at the top, though the supervisors are very racist and discrimination to ** people. If there was another power company, trust and believe ** businesses wouldn’t deal with DUKE ENERGY.

Trying to set up a new account with Duke Carolinas for a home in SC we just purchases and was unable to do this online, which is the first problem. Then I was as on the line for 1:15 with some young lady that I could barely hear (perhaps her microphone?) and was repeatedly placed on hold because of some issue she was unable to explain to me. The connection eventually just cut off. Never seen anything like this for a utilities company. Contrast this to Greenville water service which I was able to set up easily in minutes online. If this is any indication of the service I can expect (assuming I am ever able to start service), might need to go solar!

Absolutely The most difficult and frustrating group of people to work with, they partner with optimum when installing internet, we paid for the install and were told we wouldn’t have to pay until the end of our first month. They reassured us on that three times. Either the ** at the phone desk has seriously bumped their head or there is a total lack of communication skills. Really disappointed with the fact that they’re so expensive considering the location we are in and it’s still this terrible. Get it together or go work at McDonald’s.

I know a lot of people (including me) complain about the price of our electric bills. Having said that, I wanted to say that though I wouldn't give them a five star rating based on price, they definitely deserve it for service. As I pulled into my driveway today, I hear a loud boom (like a transformer blew). I saw that my neighbor's house had power so I figured it might be just mine. I logged on to Duke's website, left an online interaction for a power outage and less than 8 MINUTES, a Duke power employee showed up in a truck. In less than two hours, they had everything fixed. Like I said, we all may complain about the prices but their service is second to none.

I wish y’all would have some consideration for low income families with these price hikes. What are you trying to do? Make us suffer worse than we already do. It’s bad enough having to pay 300 something dollars in the winter time just to stay warm and having to decide on either heating or eating and considering you can’t do without heat with children, you have to struggle to buy food if you get any at all because all the money goes to y’all for these excessive hikes not to mention, it takes away from low income families being able to buy what they can for their children for Christmas. Have a heart. Think about others instead of how much money you can suck off of people which leads to a lot having to live in the dark.

It is Monday, Aug 4, 2025. In my 54 years on this earth I have not experienced anything this ridiculous regarding the power at any of my residences. For several months I have been in a town home in Castle Hayne, NC. Moved in June 1st, 2025. I have/run my own business and work very long, very late hours. I get home very late, even early am hours sometimes so when I do finally get to be in my home of course I want and NEED to be able to utilize almost all of the things in my home that my “power” is needed for in order to utilize them. I get home an hour or so ago after stopping gif groceries, etc on my way home, tired from another very long day, start my way in with the first armful of groceries, open the door and COMPLETE DARKNESS, NO HVAC, DEAD EVERYTHING!!!!

In 2021 the “energy wise” was installed on my property. There was no issues until this time Of year when we had a sudden heat wave and our AC unit was shut off by Duke Energy and our upstairs reached a temperature of 81 degrees and our downstairs was 78 degrees. Of course this occurred on a weekend when duke power was unavailable. Our home was built in 2020. So our AC unit is only 5 years old. Yes, the outside temperature reached 97 degrees. But shutting off our HVAC unit is ABSURD. I was told I would save money on my bill each month, but wasn’t specified on a % or amount. Recently I discovered that only $8 would Be taken off of my bill due to this installation. It is not worth this “discount”. My HVAC unit is working double time over night to recover the 11 degrees it lost during the day.

June 25th 2025. 3rd time this month my entire neighborhood has lost power. They are not punctual at getting power restored. Don’t really seem to care that we are without power. Sick and damn tired of this. Stop lining the executive's pocket and start fixing the infrastructure.

GA Power needs to come teach Duke power how to keep power going. The smallest of wind or rain makes the power go out. I love storms but now I hate to see them come through because I know the power will go out. Something has to be done. They owe me money at this point.

Duke energy is the worst power company we have ever had since 2012. All we deal with is constant power outages. Slow pace workers sitting in McDonald's rather than climbing a pole. If I had 2 add up how many times our power has went out it would be half the time I've in Woodruff City limits. It's just getting worse. 1 grocery store can't keep power on. We are so ready to move back to the country.

Lincoln county, North Carolina. Their home energy program sent a man that only talked about paying for sex from the Asian massage parlors and the following day sent a report of items he left for efficiency but never left. I had to make him leave. The vegetation removal people said they came and never did, twice. They evidently don’t care what they do or who they send to your home.

Why is it Duke Power can hire tree companies to butcher trees that are growing up into power lines but when a customer contacts Duke Power SC that your neighbors tree is growing up into the utility pole that has a transformer with power lines and a street light. I'm told it's my responsibility to keep the utility pole free of trees. Not when it's not my tree. It's a matter of time until my neighbors tree catches on fire from touching the powerlines and the entire street is without power.

Since we built our new home in NW SC, seven months ago, we have experienced frequent power outages and many lost work hours. We have been forced to buy backup power banks and a generator to sustain our food from spoilage. This has cost us many thousands of dollars in lost time and revenue for my work from home business. We have had to acquire StarLink Internet to keep communication open as local cell service goes out when power is interrupted. In 7 months we have had over a dozen interruptions. One of them lasted 9-1/2’days caused by Hurricane Helene. Resources for recovery were sent to worst hit areas at expense of easy fixes.

This is the most useless company I have ever come across. They should receive a negative 1000 stars if possible. They employ the most incompetent, useless imbeciles on the planet to represent them and get work done. This moron that we are having to deal with just to get a line moved onto our shed, something that a 10 year old can do, has taken over 2 weeks. They obviously could not care less since you need them if you want power at your house, but what a worthless company.

I bought this property almost two years ago with everything rebuilt all new appliances, roof, floors wiring, plumbing, hvac and heat pump. My highest bill until last month was $272 which was the coldest month of the year last year last month a bill for $377 this month over $500. Absolutely ridiculous! And supposedly my rate decreased...These guys are bloodsuckers and robbers. God, please give us another option!

Duke power shut off power without prior notice for an “upgrade’ it was off for 6 hours. I was not able to get car out of garage, missed an appointment and unable to work from home without internet. Lost day of wages and inconvenienced. There are only 4 houses on my street and when I spoke with foreman, he said they do not have to give notice if less than 10 homes are affected except doorbell ring right before power is cut. This is unacceptable and bad policy.

This is a clear example of price gouging. On my latest bill my kw usage increased over 1000kw, and my bill was more than double what it was for previous the months. This makes no sense. The number of people in my household was the same, the temperature outside was warmer than usual, so there was no increase in usage. Yet my kw usage was over a 1000 more than it was the previous months. This is a clear example of price gouging. They just tacked on 1000 kw. Even after doing without power during the storm, my bill increased. Whatever the problem, it's not their problem, it's my problem. Because we need power, the power company can charge whatever they want and there's nothing we can do about it.

This is definitely the worst power company ever. Their rates are ridiculous and you try to go through the online portal, never works and when you call the automated system is so jacked up you can't even get ahold of anyone. I feel like this company is a setup to make people fail and to pay overprices for a trash company. I would give it no stars but can't.

I previously had Jones Onslow and had a fraction of the issues we do with Duke. There are constant maintenance outages and THE worst times possible. It’s 28 degrees outside and they’re doing maintenance ALL day. It was 70 two weeks ago, why would you wait until it’s 28 outside to FREEZE people to death. On top of that, bills are so outrageous we pay more for electricity (while NOT using the central heating and air) than we do for rent. They are crooks and the service is terrible. It’s madness that this company is our ONLY option for power.

If I could change energy providers I would. I recently moved and received a bill that was double my previous bill. Moving forward it dropped to the amount I was accustomed to. I made 3 attempts to have Duke Energy investigate this and no one will help me. Basically saying it’s correct and that’s it!! I wish there was not a monopoly on energy companies because they definitely would not be my choice. I only did the one star because you can’t go lower!

I just got my power back after the Hurricane, now it's out again thanks to Duke Energy. They are telling me that if the food goes bad again that it's not their responsibility. Duke Energy is a bunch of crooks. High energy bills with poor customer service.