Duke Energy of the Carolinas Reviews

This company is the greediest most power hungry monopoly in North Carolina. I actually believe them the be in legion with the Antichrist if they are not in fact him themselves. I left the country for a month. Before I left, I flipped the main circuit breaker and turned the electricity off to the entire house. I’m guessing they’ve never sent anyone a bill for zero but my bill was for $125! I wasn’t even home! I guess they’ve never sent just throw a dart at a board and that’s what you get. I guess someone has to pay for all the coal ash ponds and pollution. At some point, they will have to either sell out or sub contract because the cleanup would not be cost effective and eat up their profits. OR you’re gonna get a new user agreement with microscopic print that obligates you to contribute to the clean up.

Why would they send me to customer service representative in Mexico when I live in North Carolina and they’re asking for Social Security numbers and dates of birth? Don’t that don’t make a lick of sense.

Worst company ever. They charge all this money for electricity and can’t even keep lights on. Talking about some lights will be back on tomorrow at lunch time. It's always some kind of equipment damage. They should be able to keep the equipment running. It’s the same thing when you ask them about trimming a tree that’s is on a power line. They say it’s not interfering with the line. What are you waiting for the tree to knock it down? You came all the way out here, cut the branches around the line instead of sending a stupid text message about the tree branches were not interfering with the line. I wish we had other options for electricity other than Duke Energy.

Duke Energy is a rip-off. I work with TSA, we were not getting paid. Supervisor Amaree just didn’t care. They cut my service off for $204.00. I gave them a payment of 100.00 on May 11 and Duke Energy still cut my service off. So now I have to pay the reconnection fee. If you have a government job and it’s a shutdown, apparently, they will not help you. Supervisor Amaree, I hope yours get cut off.

Predatory Billing Practices, Price Gouging, and Local Neglect. Duke Energy continues to prove why monopolies are dangerous. Following a lag in their online payment system, I was double-billed for a total of nearly $700, causing bank overdraft fees. Corporate management refused to return my funds, stating they shortened my billing cycle to absorb the duplicate payment—forcing me into an involuntary advance payment.

Duke Energy is syphoning energy. During a power outage, they reported that I used 5.75 kWh! I am livid. How can I be using energy during THEIR outage. Then when I call, they tell me they can’t see the usage I’m seeing because they can only see the previous billing cycle. Absolute Bull. Scammers.

That fact the CEO of Duke power jacking up the price for no reason is terrible. Every household deserves better but the CEO doesn't care period. The fact the the customers have to suffer is crazy over a storm that's out of out control.

Hello. I have recently called Duke about my bill. This time my bill was really really high. It’s making me very angry, Never had this high bill and customer service couldn’t do anything at all, paying for 28 day $ 673. My Temp set same everyday, some days set lower not higher, didn’t have cold month either, I am very frustrated about it. We have no choice but to keep electric in home, they are taking advantage of it.

On the phone 2.5 hours and spoke to 5 people including 2 supervisors about my bill that doubled within a shorter billing cycle. Nothing was resolved and all I was asking for was for someone to come to my house to physically check on my meter and I was assured because I have a “smart” meter they would know if something is wrong. So I'm stuck with this terrible company because of the monopoly on power and me and everyone else in my area is getting bent over a barrel and getting told by Duke that “we’re happy to help”. What they mean is “it doesn’t matter what you say because you have no choice”.

Just called Duke Energy - their internal system does not have a field for the CVC code that the Humana spending cards now require to help prevent fraud, so no longer accepts them... REALLY? C'mon Duke, get with the times! Get your coders to add the field so we can use pay our bills!