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Greedy, unethical and dishonest. Reads meters inaccurately. Customer service is awful. Overcharged me and was not apologetic. I was angry and depressed and felt worse after talking to them. They will all be in hell on judgment day.
Can't quote simple policy over the phone. Asked for supervisor to quote their company policy on return of security deposit only to be told repeatedly to check their website. Simple question. Sad when you can't get the same level of customer I myself am required to give in my position.
I am a senior citizen with only social security income. They turned off service for $60. After I sent note to BBB and paid they finally turned it back on and charging me a reconnect fee. This is what happens when you are elderly - you get kicked around and because I’m in a senior citizen building in Raleigh our only choice is Duke. After they took over Progress Energy it has been like a never ending horror story for us.
I do not appreciate it when I call Duke Energy to transfer service and spend time answering all of their questions just to be transferred to “3rd party verification” to do much of it again. Really? To have to listen to their sales pitch about cable discounts, security and home enhancements is a waste of my time when I tell them I don’t want to listen to any of it and they continue to do so anyway. Shame on you! You need to eliminate that ridiculous second step!!!
I'm considering moving to a different area or state just so I won't have to be a Duke Energy progress customer. I once liked this company but somewhere along the lines they became very unethical and greedy. I had the highest bill I have EVER had of 450 bucks and I called to get an extension to my pay date. My rent is 600 so of course I'm not used to paying a electric bill almost as high as my rent. They told me they could not extend to the date I was requesting. Yesterday while I was at work something told me to log on to my Duke Energy account and I saw that my electricity was disconnected. I was at a loss for words. They turned my power off 2 days before the date I told them I could pay. Wow. Not only is this company unethical they are very money hungry.
Electricity is very high and it's unfair. I live alone! Why is my bill 400-something dollars? I bet the CEO does not have this problem and don't know what it's like to be financially abused by utility companies. Then you turn my power off 2 days before the day I said I could pay? I could not believe it. Now I have to pay all these fees and could possibly be billed another deposit. This is mind blowing how this world is so greedy and unkind. People go through things and you have all these organizations and programs that you have to go through hell and high water to contact and you still don't receive assistance!
On their website they even have share the warmth listed under the assistance tab but when you click on it or try to call they don't mention any of those things and give you numbers to social services. I just don't understand. I absolutely hate this company. It's 33 degrees outside and you disconnect my power 2 days before my pay date and now my whole check is going to go to this electric bill and fees and a new deposit. Very shocked and disappointed.
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I moved from an apartment complex 3 months ago that was being served by Duke Energy. Near my move out date, I called to set up service at my new address, as well as schedule cancellation from my previous address. Duke successfully turned on service at my new address, however they failed to cancel the old address, resulting in an auto draft for services at an address I no longer lived.
I spent HOURS on the phone with incompetent customer support who refused to reimburse me for the charges on an account they failed to cancel. My old apartment complex even confirmed to the Duke Energy representatives that they should be the party charged for the utilities at this address now, and that they would gladly pay the Duke bills. Duke continued to refuse to help.
Currently, I am STILL on the phone with Duke Customer Support after being transferred to multiple parties and speaking with multiple supervisors. The lack of customer service is absolutely pathetic. They are spending HOURS attempting to find a recording of my call with their customer support agent to attempt to prove/disprove that I requested a service cancellation. When, instead, they could reimburse me for the charges, and charge the correct party, who will GLADLY pay the amount owed.
We have accounts with Duke Energy for 12 years at our current home. Had a second account on garage behind our house. We had service to the garage disconnected 1 1/2 yr ago and recently decided to have power restored out there. Called Duke E. Had to pay $150 deposit. Ok no problem. Got a call next day saying restored but we got home to find no power. After calling to see what's up seems they disconnected power to our HOUSE then reconnected with different account number. What in the world! Deactivated our current account and will not give our deposit back when we've brought this mistake to their attention. They act like robots. They understand but nothing they can do about it. Still no power in garage. Can't afford to hand the bloodsuckers another $150. Can we give 1/10 of a star?
We Got 8 inches of snow 2 days ago and been without power for 2 days. Duke Energy has been notified many times by many people in this neighborhood and the Duke Energy dont have a clue when it might be fixed. The EMERGENCY number you call to report outages to is simply people on a computer looking at a map that shows outages. Dukes emergency contact number is people that in fact have no contact with actual repair techs at all. It's 30 degrees In my house right now and I have called begging them to help and they dont care and claim they have no way to even help and cant even see if a crew is coming or when we might possibly get help.
This is the most incompetent company I've ever dealt with and I will be installing a large generator system that's going to cost over 8k dollars because Duke Energy that we all pay 300 to 600 dollars every month for power is too incompetent to keep the power on. And apparently they only work in daylight hours now and only then if its warm enough according to their EMERGENCY contact number that puts yo through to people that know nothing except what a computer screen says. And the sad part is I'm in the middle of a city and barely out of town limits which put me out of reach of a competent city power provider.
The people answering the phones at this place are idiots. I’m not sure where they get these people from. Each time I am forced to call here I want to pull my hair out after the call is disconnected and I still don’t have a resolution. Not sure what type of business Duke Energy Progress is running, the crash dummies answer phone by saying, "Hello this is _______," which totally throws you off because there is no introduction like “thank you for calling Duke Energy, this is _______, how may I help you”. After one person went over my bill with me by reading line by line the amount I owed, I tell her, “I need help with my online account login.” She says to me, “There is a $1.50 convenience fee when you pay your bill.” I said, “You just confirmed I am on auto pay,” she says, “Were all your questions answered?”
"No, I am having trouble with my online account..." She proceeds to ask if I’m renting or do I own. I repeat, "I’m having trouble with my online account." All of a sudden the phone rings and someone else comes on and says, “Would you like to review your account today?” Ummmmm, “No I don’t!” She says, “How can I help you.” I explain once again, she asks would I like to make a payment (although my bill is up to date). WHERE DO THESE IDIOTS COME FROM? Talk about frustrating and to top it off my issue is still not resolved. Clearly NC has hired cheap labor. Insane, scary, and sad all at the same time.
I’ve always had issues with this company, but mother beats this screw up! The first ** up: they convinced me that someone stole my identity... when they just ** up my account and the previous guy that lived at the house I’m at now. 2nd: not once told me that the guarantor form didn’t get approved... The lady previous (that told me everything is good) said it was submitted. Then come to find out today... it wasn’t. And it pisses me off that I praised this chick for her help, when she did NOTHING!
3rd: apparently they NEVER ACTIVATED my account and somehow put it in my husband's name... Not once did he call to start up service because, again, this idiot told me everything was good to go and provided me with a new account number that apparently was never even active! It baffles me how they never own up to their mistakes! THEY HAD ME ACCUSE A GENTLEMAN OF THEFT AND I WENT SEARCHING FOR HIM. I found his new house and confronted him... He was just as confused and because of DUKE, he lost his electricity and had to fight them like I did... Still am... I HATE that I have to have them as my electric company and because of that - they think they are able to do ANYTHING they want to you and your account because they can! This company is beyond disrespectful and don’t care to help you.
Duke Energy is by far the worst utility company I have had the displeasure of interacting with. Since roughly 6 months ago the power goes out every time it does little more than drizzle and most of these outages last 4 to 6 hours. It is understandable for this to happen with bad storms or hurricanes but it goes out with just light rain. When you call for updates you have to deal with a useless automated system that doesn't give you an estimate of when the power will be restored until it has gone back on. The online system is barely functional on any device and provides even less information.
The biggest issue with Duke Energy is their customer service. Every time you call them, even when there isn't an outage, all you get is a busy signal. The single time I did interact with them over a missing payment they had lost, the person on the other line was extraordinarily rude and insisted that I did not pay my bill. When he finally discovered that it was an error on their end he curtly asked if there was anything else I needed and did not even apologize. It is astonishing that the city has allowed this monopoly to operate in this manner for so long.
It is understandable that after Hurricane Florence homes would be without power for sometime, however, my home was without power for a week. When we reached out to Duke Power we were told three different things by three different employees; 1. Being that a transformer had blown and they were not sure which one and that they hadn't been able to find it. 2. That they had not even had a chance to assess the issue. 3. That they assessed the issue but were unable to restore power due to weather conditions (it was sunny and bright and 4 days after the hurricane hit). When we first called to make them aware of the power outage in our area they acted completely shocked even though online it stated 44 people had reported outages from our neighborhood. We were promised before the hurricane hit that employees from out of state were sent to make sure no ones power would be out more than a few days.
We saw multiple other power companies on the roads making repairs and replacing various items and when we conversed with Duke asking why other companies were able to restore the power their answer was well our employees don't feel safe... It was completely outrageous. This has got to be the absolute worst power company on the planet. And here we are with hurricane Michael and yet again our power is out. The wind is only 30 miles an hour with some rain. How is our power out yet again!? When I called their customer service line I got the run around how they weren't sure when the power would be restored, that a lot of people were affected in our area, that the storm is terrible. The storm is not terrible, at all. If I had a choice on who my power company was you bet your ** I would NEVER use this crap company ever again. COMPLETE NIGHTMARE!
After initiating service at my new residence and paying the first bill, I set up auto-pay at the company's invitation. When my next bill reflected an unpaid balance, I called customer service and was told the process sometimes took a month and the current and past due amounts would be paid automatically when the current bill became due. A week before the due date, however, I received a "FINAL NOTICE" threatening to cut off service if the past due amount were not paid three days before the due date for the current bill. My only safe alternative at that point was to pay the past due amount immediately and incur the $1.50 "Convenience Fee" for same-day service. Had I been told the past due amount had to be paid before the due date for current service, I would have done so. Instead I was treated like a dead-beat by the company because of the incompetence of its own billing and customer service personnel.
We were told that we had to put in a digital meter to replace our analog one. The contractor of Duke Energy told us that we could not opt out and that a deputy was having to escort them to come and change meters if people refused. (Lie). So, we relented and had a digital meter installed August 28th, 2018. We just received our new bill and it was over a hundred dollars more since last month, plus our ac unit went out. That may be a coincidence but it just seems suspicious. Now they tell us that they will come back out and reinstall the analog but it will cost us $175.00 plus $11.00 dollars a month. After over an hour on the phone and multiple agents, they are going to review our bill as well. Be wary of them. They have unscrupulous business practices, and that is being nice. If there is a class action lawsuit, I would be willing to join!
What more does someone have to do when giving correct account information in changing email accounts and phone number? I think giving your Duke account number and your SS number should account for you not being a robot.
My power bills averaged about $150.00 last summer. Lo and behold they put in a new meter at the end of the summer and now my bills have skyrocketed! My bill this month is $418.00. They are totally screwing me and overbilling me. I have had my air conditioning checked and my hot water heater and both are fine. I even started cutting off my bedroom window unit every day and my bill went up $70 from last month. WHEN IS SOMEONE GOING TO STOP THESE PEOPLE??? There is nothing I can do because they are the only power company we can use. I am a single mom and I am going broke trying to pay my power bill. They are cheating every one of their customers and this has to stop. SOMEBODY HELP!
It has been over a year, since Duke Energy in Cashiers were suppose to come and finish the job... Diane, from Duke Energy at that time was the supervisor. She came by. Gave the ok for Duke Energy to come and do the underground connection. We did our part. Spent a lot of money and all I get from Duke Energy customer service is: "In two days someone will call you", two days=365 days... Diane, has retired and all I get from DUKE IS ZERO RESPONSE. Enough of this... Duke get on with your work.
It has been over a year, since Duke energy in Cashiers were suppose to come and finish the job...Diane, from Duke Energy at that time was the supervisor she came by gave the ok for Duke energy to come and do the underground connection. We did our part spent a lot of money and all i get from Duke energy customer service is: in two days someone will call you, two days=365 days..........Diane, has retired and all i get from DUKE IS ZERO RESPONDS.. Enough of this... Duke get on with your work.
Ever since the new meters were installed our bills have been OUTRAGEOUS! $506, $415, $308 to $220 & our bill has always been $90 - $150 (at the most). The highest ($415 & $308) were when we weren't even using the A/C yet. ($506 was the snow weather.) I have a feeling they are trying to recoup some of the money from the coal ash spill, we just went and checked our meter and they have lied on our Bill about how much we used as well! Scam company! Just waiting for some sort of class action lawsuit to pop up.
I've had a ton of issues with them too. Once I started going through the BBB, things got better. Try it.
In December 2013 I made a request to have my metering plan changed to a "Time of Use" program. On December 27 the old meter (one that could be read from the street) was replaced with a new one. On January 10 a technician came out and programmed the meter. Our billing period runs from approximately the 14th of the month. When we received our Dec/Jan bill it was for 2800/kwh - a full 25% more than ever before. The itemization shown on the on-line detail page showed we used 550 kwh during peak and 1,550 kwh during off peak hours. After determining that the difference between the total amount billed and the amount show on our detail sheet was the usage recorded on our old meter, we are left with the following "coincidences":
1.The amount of usage we're billed for that exceeds the previous month and the previous year over year usage is almost exactly equal to the amount recorded on our old meter for the 11 days from Dec 14-Dec 27 until our new meter was installed. 2. The 2,100kwh recorded for the period from Dec 27-Jan 16 (on the new meter) is almost exactly the amount we used for the previous month and the previous year for the same period. 3. And if you multiply the metered usage of our old meter, 700kwh, for 11 days x 3 (for 33 days) it equals 2,100kwh.
It's obvious that the new meter is either recording 40% more kwh or the meter reading was changed when the tech came out to program it; adding the 700kwh for the first part of the billing period from the old meter to the new meter's read. Having planned for the TOU metering the month before we changed our habits and have been doing all of our laundry, dish washing, car charging and most of our heating during "off peak" hours leaving only basic lighting, refrigerator and water pumping for anytime use. The % breakdown of off peak hours on hour plan is 82% off peak and the rest during peak or "shoulder" hours. But the 550kwh vs 1550 kwh is a 25%/75% split.
Everything I see points to either the new meter having been adjusted or somebody estimating our usage. A representative has agreed to have the meter checked but insisted that it was correct.
I am starting to feel that I might have better luck getting customer service from Progress Energy if I went outside and yelled "tech support" at the sky! For the past three years I have been trying to get the power unused, overgrown, abandoned power lines on my property turned off and the lines removed before they start a fire or someone gets killed driving farm equipment under them. I keep calling and I still have vine grown, tree touching sagging power (live) lines. I've had customer service mock me (yes, it's a hog house. Is that funny?), tell me the job was already done when it was not, and just simply blow me off by continually telling me they do not know when someone will do it, why they have not done it or what the hold up is.
I've been calling since 2010. Three years. The lines are still live and still there. No one can tell me anything, except that there is yet another work order. But no one knows who fills these orders or when. It's very confusing. Does it take three years to get your power turned on? Why should it take three years to get it turned off?
I'm a father of four, and they cut my power for a system mistake. I need to say that I used the online payment for my power bill. So several months ago, I posted my payment online as usual. But after a month, I received a notice that they haven't received the payment, so I redid it again plus the previous month. But what happened? They sent me a letter saying that they needed a payment; otherwise, they would cut my power. I knew that it was a problem on their system so I paid a one-time payment. Anyway, the last couple of months, I had the same problem, but this time I only received a phone call, saying that I needed to pay at least half of the amount owed. So I posted my payment as usual, but last week when I was at work, my prego wife called me saying that there was no power in the house. So I knew that they cut it.
I called Progress Energy asking why they did that and etc. They said that they hadn't received any payment. I tried to explain but they were so rude. I was very mad because my wife is pregnant and it was very cold that day. So I tried to explain but they didn't care. I've been a customer for 8 years. I would be only because I have no choice. It's very frustrating!
I am a very small business owner who has been closed since Dec. 22nd 2012. I will reopen in March of 2013. I use very little electricity since no heat, lights, etc. have been in use. The heat is turned off. Only the phone line and the line for the debit card machine are plugged in. I use a small portable refrigerator as well. Last month, my bill was $66.00 and I just received my new bill for $78.00. I called previously to inquire to what I thought was an exorbitant bill amount since the shop was closed during that billing cycle. The CS rep told me to read the meter, as if that matters. I told her there was no way I have used that much when my home bill was twice the amount and I live here. I asked her to have the meter checked. She declined saying nothing was wrong with the meter. Guess she is psychic. Now, I have to once again repeat the call to inquire.
I call this "stealing" from customers and then making excuses for what could be a faulty meter. What do you do? If you refuse to pay, they deduct it from your deposit or turn you off. I am thoroughly disgusted and will be contacting the Utilities Commission this week unless Progress Energy investigates. When I was open and using heat/AC, my bill was not much higher, so it makes no sense to me whatsoever. I will be closing my store soon, so that will end their billing me with a faulty read or meter.
I have 3 kids and I have asked Progress on many times not to turn off my power. But they are going to turn it off as of February 4th. I can pay the bill on Feb. 15th, but they don't care. They said, "Find a church or something to help you pay for the bill." I work 8:30-5:00, so it's hard for me to go to my church. If I miss a day at work, then my rent or something may be come short. So my kids and I will be cold for about a week and a half. Thanks Progress Energy for a family left out in the cold.
I arrived at home around 7pm on January 17th to find a notice on my door that between the hours of 10am to 2pm, there would be no power in my home. I might mention that this is a planned power outage so that they may connect a power transformer to the new townhouses they are building on the next block. My complaint is simple. If this is a planned outage, you would think that more notice of at least 48 hours should be provided so a person can properly prepare. Certainly when the largest ice storm of the season is coming in, and the temperature is dipping below freezing and the heat is needed. I might add that I need a breathing machine that yes, uses power, and I will not have that; oh and since there's no power and limited notice, I’m screwed!
I also have three little children that will be home due to no school from the ice storm. And last but not least, what about the food in the refrigerator and the cost to replace it if it goes bad? Screw Progress Energy and the way they treat their customers. They treat the customers like garbage because they are the only game in town and they know it! Someone needs to start a class action lawsuit of some kind, or lobby Congress to allow other energy companies to compete in the monopoly so this kind of crap stops. Thanks!
Second security deposit? - My services were disconnected and reconnected in one day. I paid the amount of the bill and upon returning home my lights were off. Needless to say, I called Progress Energy to have the services restored. I made a payment at the pay station ($78.11). Not only did they charge the balance ($166.00), they charged for the service ($4.95), and also told me there was an $87.00 security deposit. I asked why and they said that’s because the service was disconnected, not even 24 hours. I asked to speak with a supervisor. He was a smart **, arrogant, not professional at all in handling the situation. I feel I’m being duped by this company in more ways than one. I can understand a re-connect fee, but another security deposit is crazy and there is still a deposit from the initial service. The residence has not moved nor has the account number or name been changed. This is unacceptable, crazy and simply unheard of and sadly we need electricity.
I paid with a check and it took 5 days to get there in the last 8 months. It took one day every month to stop the electricity from being turned off. I paid electronically the next day the check appeared and they cashed both. How convenient. I made an electronic payment and I was told I could ask to have the second check credited back to my account. What a bunch of hogwash. It's a shame a company so big is so damn greedy. After 6 years, you would think they would give you a break. I hope all your employees and executives enjoyed the $247.00 you got from me while my family starves.
I had been living in the same house for ten years, at the time, with my mother and sister. Since then, they both have died; my sister's name was on the bill all this time, but I am guidance to the house and bills through my lawyer since the death of my sister. I had called the company about budget bill. They found out about my sister and said I would need to change bill to a living person’s name (my fault). They are charging me $468.00 to have my electric bill put into my name and a new service connection (new account number). Due to the situation, I think the company is ripping me off. They were going to turn my lights off if I did not pay part of the deposit. My bills are paid on time. Thank you.
My light bill was due on 8/23/2012 in the amount of $104.80 so I went online last night to make the payment (as I have always done). Well, the Easy Pay system was down, so I called the Easy Pay 866 number. That too was down! The problem is, it was at night so all the pay stations in the area were closed! So I stayed on, refreshing the page, and calling the number for about 2.5 hrs. The system was still down. So, I finally talked to someone there who was in the "outage department." I'm still unsure how I got to them, but anyways.
The person I talked to told me that my service was to be cut off if payment was not paid by today (well, at that point, it was about 11:50 pm) and that the only option I had to avoid having my service shut off was to make a payment arrangement. This would give me the time I needed to call them once they opened and explain to them the issues I was having. I did just that. Well, this payment arrangement was giving me 6 days to pay triple the amount I owed! Triple! $300! I knew when I made the arrangement but felt confident after speaking to the lady that they would understand once I called this a.m., allow me to pay the $104.80 I owed, and the other $200 would be due on its due date, Sept. 20 something.
That is not the case! They couldn't care less that their system was down for those of us who use it, and quite frankly told me, "too bad, pay it earlier or pay it at a pay station, " which clearly I would have done if a letter or email would have been sent to those of us that use Easy Pay to let us know the system would be down! I have been a customer for almost 9 years now and this was very, very frustrating, in a time when I barely have the $104.80 to pay. Now you're telling me I have 6 days to come up with triple that. I have been out of work since 2009 but have been very loyal to you all. I wish you guys would have done the same for me this time.
My electricity was disconnected for the first time ever and I was charged $124 for a so called security deposit and $30 reconnect fee, not to mention the amount of the bill that was due. The kicker is my bill was not due until September 7th. When asked about the $124, I was told they charge the security deposit just in case it happens again. I have never had my services disconnected before and they would not have been disconnected this time if I wasn't being ** by the only electric company in town. If I had my way, Progress Energy would not be receiving my money. They can get away with overcharging because electricity is much needed. I paid the full amount they were asking and an hour later, no services. When I called back, they stated they have until 12 midnight to restore services. They did not hesitate to disconnect so they should not hesitate to reconnect. Progress Energy is the worst company I have ever dealt with!
Duke Energy of the Carolinas Company Information
- Company Name:
- Duke Energy of the Carolinas
- Formerly Named:
- Progress Energy Carolinas