Duke Energy of the Carolinas Reviews

I bought this property almost two years ago with everything rebuilt all new appliances, roof, floors wiring, plumbing, hvac and heat pump. My highest bill until last month was $272 which was the coldest month of the year last year last month a bill for $377 this month over $500. Absolutely ridiculous! And supposedly my rate decreased...These guys are bloodsuckers and robbers. God, please give us another option!

Duke power shut off power without prior notice for an “upgrade’ it was off for 6 hours. I was not able to get car out of garage, missed an appointment and unable to work from home without internet. Lost day of wages and inconvenienced. There are only 4 houses on my street and when I spoke with foreman, he said they do not have to give notice if less than 10 homes are affected except doorbell ring right before power is cut. This is unacceptable and bad policy.

This is a clear example of price gouging. On my latest bill my kw usage increased over 1000kw, and my bill was more than double what it was for previous the months. This makes no sense. The number of people in my household was the same, the temperature outside was warmer than usual, so there was no increase in usage. Yet my kw usage was over a 1000 more than it was the previous months. This is a clear example of price gouging. They just tacked on 1000 kw. Even after doing without power during the storm, my bill increased. Whatever the problem, it's not their problem, it's my problem. Because we need power, the power company can charge whatever they want and there's nothing we can do about it.

This is definitely the worst power company ever. Their rates are ridiculous and you try to go through the online portal, never works and when you call the automated system is so jacked up you can't even get ahold of anyone. I feel like this company is a setup to make people fail and to pay overprices for a trash company. I would give it no stars but can't.

I previously had Jones Onslow and had a fraction of the issues we do with Duke. There are constant maintenance outages and THE worst times possible. It’s 28 degrees outside and they’re doing maintenance ALL day. It was 70 two weeks ago, why would you wait until it’s 28 outside to FREEZE people to death. On top of that, bills are so outrageous we pay more for electricity (while NOT using the central heating and air) than we do for rent. They are crooks and the service is terrible. It’s madness that this company is our ONLY option for power.

If I could change energy providers I would. I recently moved and received a bill that was double my previous bill. Moving forward it dropped to the amount I was accustomed to. I made 3 attempts to have Duke Energy investigate this and no one will help me. Basically saying it’s correct and that’s it!! I wish there was not a monopoly on energy companies because they definitely would not be my choice. I only did the one star because you can’t go lower!

I just got my power back after the Hurricane, now it's out again thanks to Duke Energy. They are telling me that if the food goes bad again that it's not their responsibility. Duke Energy is a bunch of crooks. High energy bills with poor customer service.

My home was struck by a tree on September 26, 2024. Called multiple times asking for tree service to come with crew to repair and replace line. Two linemen came at almost nightfall and pulled the line out of the tree and then informed me, I would need to hire an electrician to reattach line to my home. Well, I have been waiting 2 weeks because I was told not to let anyone touch the tree due to the lines. Now, I’m scrambling to find a tree service to safely remove the tree and they are all booked and I can’t get power restored until the tree is removed so the line can be reattached. You cut the trees in the pricey neighborhoods, but leave older neighborhoods to suffer and pay out of pocket. The worst service EVER!!

Something shady is going on internally. My power has been out since 06:18am on the 27th of September and I'm in the 10th day. Now it shows I've only been out since 09/30. What's up with this? Is it to make it look better than it was on paper? Something is shady as the date was showing correctly and now it changed. This amount of time is a very long time without power.

Originally had the restoration date set to September 29th then changed it to September 30th then changed it to October 4th and changed it to October 6th. Then once talking to the lineman in the area said they would not be able to come out till probably Tuesday. We have been without power for well over a week. They made the people in the neighborhood cut the trees off the power lines themselves if they wanted their lines restored faster. Absolutely horrible.