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Duke Energy of the Carolinas
Overall Satisfaction Rating
1.05/5
  • 5 stars
    0
  • 4 stars
    0
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    29
Based on 30 ratings submitted in the last year
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    Duke Energy of the Carolinas

    South Carolina

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      77 Duke Energy of the Carolinas Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 20, 2019

      I own a Food Stand, and have to get my power from Duke. Since business has been so slow the past 3 months I always managed to get the past due amount paid the very last day before they were to cut me off. So same story this month. This month has be the worst I have had since I started my business, only today when I go online to pay my past due, they have a big red note posted to my account that I have to pay the past due plus the new bill or they are cutting my power off. Being a business they will not even work to give you a few days to come up with the money, it's pay up or else you have to shut your business down. I just wished they were more concerned about helping a small business owner stay in business, vs cutting the power off and not giving them a little extra time.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 8, 2019

      I was forced to use Duke by my apartment complex. I have to choose one star because there is nothing lower. First, the customer service from DUke is extremely rude! Weird accent. Second, I was transferred to a third-party company that is selling spams. Duke, you are supposed to tell me who they are before you transfer me! Third, Duke is selling my privacy. I start to receive 20+ spams since day 1 after I called Duke. I am located in NC. I receive spam calls from California, Minnesota, Florida, Iowa. Duke is selling my privacy all over the country. ** you Duke Energy!

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      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 3, 2019

      Consistent in monthly high bills... over 500.00 a month for a single wide mobile home... Have paid 3300 in 2018, and nothing anyone can do about it but pay the damn bills or they will shut off your lights. Great America huh.

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      Rated with 1 star
      Verified Reviewer
      Original review: July 31, 2019

      I am the homeowner (rental property). Previous tenant left with a past due bill of several months. Now they (Duke) is trying to make new tenant of me pay the bill that they did not collect. I have new people to move in but the house was destroyed, so I have to do repairs, the new renter (with a lease) one is 75 and on oxygen is willing to put the electric in his name or mine and or my wife for a temporary basis. It seems to me any company would love to be able to hold any one else responsible for uncollected debt. Then they found my son owes a past due bill from a totally different address and are trying to hold us responsible for that as well, this cannot be legal. I personally am a disabled American veteran.

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      Rated with 1 star
      Verified Reviewer
      Original review: June 14, 2019

      I was calling concerning my account. The representative was rude because of the fact I told him I only needed to know if I had a pledge on the account. He was talking to me like I was a child. And yes I did cuss his ** out.

      2 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: June 11, 2019

      They change the due date on the bill without your knowledge, so they can get more money out of you. Their customer service department is fully aware and complicit of it. If you try to even inquire about it, they will try to get a reconnect fee tacked on to your bill. In Charlotte and many other places in North Carolina, they have an absolute monopoly, so this an easy scam for them.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 8, 2019

      Why does it take 6 plus hours to restore my power after a simple thundershower? Duke power sucks... Glad I don't have any medical devices I rely on or I would surely be dead. It is also a joke that no live customer service people are available on weekends.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 7, 2019

      My bill was ranging from $70-$90 monthly. We live in a mobile home, trying to save some money. My son is almost all day at school and my husband and myself working outside. We never leave lights on, and always following the "energy saving" tips, led lights, etc. On December Duke started "refunding" me the $250 deposit. I got a bill on Dec 2018 $79.15, then January 2019 was $93.67. They was just discounting that from my deposit, HOWEVER on February they sent me a bill for $156.83, WHAT? Almost the double, and I DON'T have any heating on them. I pay GAS separately. In March the bill was $146.03, and then on April they set it back to $97.81. There was NOTHING different done on those 2 months. They just needed to get Back MY DEPOSIT. There is NO WAY for you to arrange anything with them, they are so greedy in their charges. I'm so Dissatisfied and Disappointed with Duke Energy.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 28, 2019

      It's obvious that they are getting away with highway robbery by overcharging customers with their "smart meters", they should be called "cash cow meters". I'm a 39 year old bachelor living in a 1 bedroom apartment that less than a thousand square feet, I work 40 hours a week, I shut the power strip off every day, the only appliances on while I'm away is the fridge and microwave. My bill for March-April 2019 is $103, last year it was $40. Christmas 2017, I had Christmas lights/tree and lights on the deck, Nov.22-Dec.22 bill was $124.59 @ 687 kWh. Christmas 2018, NO CHRISTMAS LIGHTS at all, Nov.22-Dec.22 bill was $188.29 @ 1,840 kWh. How is it that I know for a fact I used considerably less energy and my bill keeps going higher. There seriously needs to be a class action lawsuit.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 27, 2019

      I have lived in eastern Asheboro for almost twelve years, from the time I had my home built. There are underground power lines in this neighborhood, in my time here I have had more power outages than I can possibly recall. It's so bad that if the wind blows I run to my panel box and start cutting off major utilities. The power here is suspect to flicker on and off regularly and has cost me thousands of dollars over time. It fired my HVAC blower motor flickering once that cost 500 dollars to have replaced One winter, I was in Tennessee and wife and young children were home getting cold.

      This year has been especially bad with the hurricanes and rains, I've emptied and replaced my food three times costing nearly 1,500 total, it fried my upstairs AC unit by flickering during hurricane Florence, costing me 4700 hundred dollars to have replaced, it burnt out my brand new golf carts internal charging board flickering on and off costing me 800 dollars to replace. Me and my wife obviously couldn't work or send oldest to school with no water or power when we went four days down which cost use our income.

      It has been a twelve year constant pain in the side, it's a major reason behind why I'm planning on selling this home and moving under REMC coverage elsewhere. There comes a point when a company should become inclined to acknowledge their actions or lack thereof, the results of these actions and take care of the consumers that keep them in business. Their equipment is old, worn out and outdated, they know this but do nothing to update it, they don't repair or replace any of it unless it fails. Like many others customers they service, I have never missed or been late making my huge monthly payment to this company, but they do nothing to help us consumers and the reasons are simple, it cost a lot of money that they are unwilling to spend satisfying the little guys.

      They have the best of the best in the extremely affluent sections of their coverage areas, when a disaster happens they send the repair crews to the wealthiest amongst us first. These aren't just accusations made by a jealous poor man, I'm not poor by any means and work in close proximity with the electric service providers across the middle Eastern part of the country.

      When the second of two deadly hurricanes hit us (Florence and Matthew) REMC had initiated the emergency protocols, they had dozens and dozens of trucks from all across the country staged beforehand along with every support element necessary to successfully battle a natural disaster, while maintaining coverage as well as humanly possible and restoring coverage quickly when it was knocked out. They did their consumers a tremendous job throughout both storms while enduring the hardships of each head on.

      Duke had dozens trucks in place for hurricane Florence also, but failed to have the appropriate support element's in place or a staging site efficient enough to proficiently carry out operations necessary to ensure consumers with the best coverage possible or shortest down times possible. They were forced to scramble and then repair equipment, fuel trucks, replenish supplies, and prepare for duty so while in the harsh elements, even sleeping and eating whatever was available inside the repair trucks. It was totally unprofessional and ineffective at providing acceptable service to consumers, or acceptable work conditions for the repair crews.

      The second hurricane to come through (Matthew I believe) found REMC ready and prepared to handle it head on again. Duke however decided to ignore the weather forecaster's predictions, they made an internal decision to ignore the national weather advisory also, they decided that it was going to be a very minor event and it would blow over, I believe they assumed the weather service was over inflating its impact because hurricane Florence had so grossly exceeded predictions. Whatever convinced them hurricane Matthew wasn't a serious event and didn't represent a legitimate threat to Central North Carolina is irrelevant, because it was a major storm and did substantial damage to North Carolina, along with Florida up to New York and everything in-between. They didn't initiate any emergency protocols at all.

      When the hurricane hit one company was on top of it wide open and maintained outstanding service, the other was caught with its pants down and only had its normal repair crews on duty, two trucks that were themselves short repair men to form two complete crews to operate them. Power was interrupted all across the east coast and those of us with Duke energy spent days without power because they had to call for help from FEMA, almost every electric crew in the country was either on the east coast already or headed there, finding the support was difficult and it took time to free them up and arrive, it was a terribly miserable time for almost all Duke consumers, along with the crews they needed who had to scramble to get done at one location and race here with no rest to fight our hurricane.

      It was totally Duke Energy's fault, it was created entirely because of greed, they rolled the dice to try and save money at the expense of the consumers and service crew workers' well being, they failed. The others who were covered by a membership Corp had very short outages and were taken care of quickly, Duke's consumers had literally days to wait and not even an apology for mismanaging a natural disaster and causing thousands of consumers excessive, unnecessary hardship was coming.

      But after a few weeks we did all receive a letter in the mail explaining basically that even though they had cut every corner and pinched every penny possible, it was still costly and our rates were going up as a direct reflection of the huge amount it cost them to repair their equipment after the storms. Do you think they used this extra money to upgrade this obsolete equipment? No, not even a little, so I sit here in the dark going on hour 8 at 1:46 am because it sprinkled this afternoon and we had a twenty mph wind gust. My 279 dollar power bill is in my mail box as I type this, my home is occupied 24/7 so that's just another average bill.

      But the fact that terrible coverage has cost me right at 7,000 dollars in repairs this year alone has given me a lot of reasons to think about my arrangements.... I can sell and relocate (what a pain), I can buy a Generac whole house system and propane powered appliances (at this rate it'll pay for itself in under two years) or just keep taking it and continue getting crappy service while paying top dollar for it along with paying good money to fix my belongings their negligence Continuously damages. You will never win against any crooked corporate with a Monopoly on its consumers, so options are always limited, but I don't have to continue giving them my money, although leaving them isn't as easy as a phone call either, unfortunately.

      I do plan on moving under a providers umbrella that I know first hand at least gives Max effort to provide quality service. I feel bad for anyone like myself who unknowingly chooses to build in a poor electric service providers district and even worse if you were unlucky enough to build in one of that provides us worst coverage as I did. It's bad enough to have second or third rate coverage, it's even worse when you get the worst they have to offer.

      Here's an idea, on the off chance any Duke executive were to see this and care enough to make it this far! If you're unwilling to update or replace your worn out, rusty, garbage equipment you have hanging all over the state, with new improved equipment that we all know exists, and you're also unwilling to properly trim trees on a realistic scale to properly allow appropriate power line clearance. The least you could do is stop raising rates and offer some kinda coverage Ins. That could help guys like me when your ** service destroys my most valuable electronic utilities and possessions, it could provide some relief in the repairs. Not necessarily laptops or ceiling fans, that's whatever. But an HVAC system, an electric golf cart computer, 500 dollars worth of spoiled groceries over and over, fridge's, freezers, water pumps, solid waste pumps, televisions and other expensive items we pay a lot for.

      We have family members on oxygen pumps that require electricity, no power they gotta go to hospital or a power source at best. You are supposed to provide an extremely important service but your pathetic efforts coupled with dangerous assumptions regarding natural disasters isn't just dangerous. It's unacceptable! Once again someone there should be held accountable. A lot of these things are necessities when you have children and others depending on you, But either way, many of us work hard everyday to pay your bill and Save what we can to buy the things that get destroyed when you fail us, so instead of charging me extra for something I'm not at all satisfied with, try looking out for the consumer, we are people also.

      If you had insurance to help with damaged items related to power surges and outages you would make a substantial profit, many of us would pay the extra twenty or whatever. You undoubtedly can find the resources to get accurate estimates and come to find in correct, you would make a fortune, and please lots of people tired of fixing stuff we believe you broke by being a cheap, lazy, selfish company who really doesn't care about anyone period.

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      5 people found this review helpful
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      Duke Energy of the Carolinas Company Information

      Company Name:
      Duke Energy of the Carolinas
      Formerly Named:
      Progress Energy Carolinas
      Website:
      www.progress-energy.com
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