Washington Gas Reviews

Today, 5 June 2026, at 0630 a contractor from Washington Gas showed up at my house and demanded entry to so they clear the closet and replace the meter. It has mercury. It could kill me. It hasn’t for 67 years but now it’s deadly. I was sleeping. They totally dismantled my closet, including removing the shelves, so they can access the meter. At 0630! No advance warning. They were supposed to be here at 1100. No notice that the closet had to be taken apart. Nothing. I just had heart surgery. Do they care? No. Did I have an option? No. If I didn’t let them in they cut off my service.

Washington Gas is crooks and is the WORSE utility company. They will put you on a payment plan and make your bill higher than what you went on a payment plan for. They don't care. They will have families with no heat or stove messing with them because they will take all of your money ESPECIALLY families with low income. They should be looked into QUICKLY!! Before there will be other families out here without gas to stay warm. I absolutely HATE WASHINGTON GAS!!! I never hated a utility company in my life but they are the TOP 1!

As a resident it was extremely appreciated that Washington has worked extremely hard repairing our gas line which cause an entire building to lose heat & cooking abilities! The workers who responded to the crisis was friendly & determined to get us back online as quickly as possible due to our weather conditions! I wished I had gotten names to praise them individually but anyone who worked the Oakcrest Towers crisis, this praise is for you! If you were the two gentlemen in the lobby I encountered I truly appreciate your sense of humor & assurance that you would take care of us but please remember our encounter as I hope this message is shared to all involve cause you know who you are! Again, thanks Washington Gas & Oakcrest Towers!

I discovered that the bank (Truist) was responsible for the failed autopayments. So, it was not Wash Gas that caused the problem. I still think that Wash Gas could have made a better attempt to talk with me before shutting off all my electronic payments and requiring only "cash payments".

Such an awful company! It’s been a week of appointments and phone calls and our gas is still not turned on. No one shows up during our scheduled times. No one calls to change our appointment times and/or days. This is our fourth day of waiting. We had to miss work since appt time is 7am-5pm. I’ve been here all day (small house). No one has come. We didn’t miss them. This should not be allowed.

My gas was shut off recently. Not only did they let the rental office know it was shut off, but they wasted no time shutting it off. It was resolved, but they took DAYS to turn it back on. We were in a freeze warning and nobody showed up to turn it back on. We had no hot water and no heat for almost a week. Every time I reached out to customer service, they’d just say “someone is on their way”. Yet, nobody arrived. Horrible company.

Awful, awful, awful customer experience. Everyone I spoke to on the phone was pleasant as can be, and promised me they'd help me get exactly what I want. Unfortunately I've had to call them about 5 times after cancelling my service two months ago. The online portal never works, so I called in August to cancel my service. Was told I was good to go. October comes around, and I see a bill come through for the month of September from Washington Gas. I go to check my online account, and sure enough! My account is still active, despite having fully moved out of state. I'm on autopay, so the money was taken directly out of my bank account. I call, explain the situation, and am assured that I can send my lease via email, stating my move out date, and get a refund for the incorrect funds taken from my account. I do, immediately. A week later I see another bill come through, and call again.

Due to escalating cost of living, and increase utilities expenses during the 2024 winter season, I fell behind on my bills. The Washington Gas company terminated (i.e., turned 0ff) my home heating services. I received an Energy Assistance Grant from the state of Maryland. The amount of the grant was enough to cover the amount owed, and to restore heating service. I contacted the Washington Gas company when I received my grant approval notice. However, despite Washington Gas receiving the my grant notification, and acknowledging the grant amount to restore services was adequate, The Washington Gas company refuses to apply the Maryland grant amount to my account to restore heating to my home. I contacted the Washington Gas company for explanation, and their client advocate stated: “The Washington Gas Company is a MONOPOLY, we can do what we want, with the customer funds, which means -we can apply funds or ‘NOT APPLY FUNDS’ to customer accounts at our own discretion, and NO ONE can control us or stop us." Period.

Apparently you have no option than to accept this horrible attempt at customer service, since they have a monopoly in the DC area. I have been trying to turn on service in a vacant condominium unit for a week now. The representatives on the phone can't say anything that's not already written on their 3x5 cards. I had asked that the Technician give me a call before heading to this vacant unit, so that I would not have to sit on the floor for 10 hours hoping someone shows up. Well, of course they did not call me, and this was scheduled for the Friday of Labor Day Weekend.

Washington gas is the worst. They cut my gas off with no notice no announcement that they were at my house which is illegal. I finally figured out that it had been cut off only to encounter the worst customer service ever. No help the same lines read from a paper given to them instead of training them. I finally spoke to a helpful representative after three others who helped me pay by bill which was due the next day a day early to get my service restored. They stayed on the line and confirmed my bill payment. Today I was told that I needed to make a call after paying my bill to restore service after four reps and three hours of my time. I also never got a call from manager. This company should be ashamed!!!