Vista Energy Marketing Reviews

I called a few weeks ago about switching back to Vista from another Company which was unsatisfactory. Kathy gave me the information I needed, and that it would take a few weeks for the other company to complete my cancellation. So I called back today and Cathy very quickly switched me back to VISTA energy just as she had said. It only took a few minutes! And I appreciate that I didn’t have to wait on the phone in a long queue…

I spoke with Kathy when I called about my Vista Energy bill. She was absolutely outstanding when it came to her customer service skills. I originally called to cancel my service with Vista when I found out I was paying an extra $29.00 admin charge. Kathy offered me a new service plan that not only gave me a cheaper rate but removed the $29.00 admin charge! As a single father on Social Security that really helped my family A LOT!!!

I normally don't bother with searching for a choice gas provider but decided this year I would check around since we are on a tight budget. My hubby suffered a brain injury a couple months ago & we are just starting to get caught back up. Vista was awesome about explaining everything & walking me through how to price match to get the best price for me. It only took 24 hours to get a better rate locked in & made my decision super easy.

The representative that I had today I believe his name was Omar. He was very knowledgeable, provided clear precise information. He was very personable and patient. His description of different plans was just what I needed and help me to make a decision. He provided the customer service that all businesses should provide. If it were available I’d give him a 100% rating for excellence. Such a pleasure to work with him. I would recommend that anyone should receive their services from him.

A door-to-door salesperson signed me up for the service saying it would lower the energy bill. However, when I reviewed the contract and my current bill I realized that was not accurate. I called the next day to cancel service, and the customer service agent on the phone was very helpful during that process. I appreciated the help they provided when I chose not to use the service.

Customer service helped me understand the requirements for obtaining one and how to activate it. Very helpful. I had received, in the mail a 6-digit activation code. But the website requested a 16 digit code. I was advised to wait for the 3-month period before I get the card. This is why I gave a 5-star review.

Just happy to give comment that finally the representative I spoke with today found out where the problem is as to why my application won't go through. I've called a couple times before but it's just now that the issue was resolved thanks to representative named Tiellie.

Initially wanted to leave a bad review due to the door-to-door sales rep misrepresenting the company and lying that she's from PG&E. I was tricked in to the product and decided to cancel the next day after digging around for information. Called customer service line the next day and spoke with Chris. Had no issue cancelling and only took minutes. He didn't push for me to keep the product or explore alternatives and simply went along with what I wanted. Bad experience with the company sales practices but I think at least their customer service is top tier. Will leave another review later after keeping an eye on my bill to make sure no tomfoolery is happening.

Due to our personal situation, we have decided it is best to not have any disruptions at this time in switching service from our local provider…PG&E Northern California to a third party vendor. We spoke with Kathy who was absolutely fantastic and is extremely pleasant to talk to. A real joy!

Called in about a few billing questions and the hold time was very short. Also the representative that assisted me was able to answer all of my questions in a professional manner and very quickly. Great experience over the phone. The representative was very knowledgeable and also provided additional information about rates. I feel very content with my service. Thank you!