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Vista Energy Marketing
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Overall Satisfaction Rating
4.17/5
  • 5 stars
    85
  • 4 stars
    22
  • 3 stars
    22
  • 2 stars
    7
  • 1 stars
    8
Based on 144 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Vista Energy Marketing

ConsumerAffairs Accredited Brand

Vista Energy Marketing is a natural gas supplier that offers flexible and unique pricing options in order to help you find what works best for you. Vista Energy provides its services for both commercial and residential use. With low overhead and aggressive cost acquisition strategies, Vista Energy is able to find & provide the cheapest gas available. Contact us today or visit our website to learn more about our service!

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144 Vista Energy Marketing Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 16, 2018

I switched to Vista a month ago when they were out front in the grocery store and they said that there would be a discount. They also said that I would get a gift card, but I never received it. They said that I had to go online and it would take a week to get the gift card. They asked for a code and I couldn’t find it, so I called them and they said they would email it to me, but they never did. But, other than that, their quality of service has been good so far.

Vista Energy Marketing response

Hi Norma, thank you for taking the time to leave us a review. The Vista Energy Gift Card reward program provides our customer with (4) $25 gift cards, starting 3 months after you begin flowing with Vista Energy and are in good standing with the utility. Please don't hesitate to reach out to us if you ever have questions about anything that we can assist with. We appreciate you! -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 15, 2018

The rate I currently have with Vista Energy is very competitive and I'm dealing with something I can definitely work with. Plus, the quality of service has been good so far. I would recommend Vista.

Vista Energy Marketing response

Hi James, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day! -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 13, 2018

My previous plan had a rate that was locked in for a number of months. It was coming to the end of that, so I shopped around to see what other new way that I could lock in. I went with Vista Energy Marketing because of their pricing. I enrolled online and it was quick and simple. Plus the service has been good so far. If Vista Energy keeps providing competitive rates, people who are looking after their own interest and shopping around will switch to them.

Vista Energy Marketing response

We are happy to hear that your rates are meeting your needs Alan. Please let us know if there is ever anything that we can do for you! -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 11, 2018

I was able to save when I started using Vista Energy. Comparing them with other companies I've had before, they are about the same. Their bill comes and I pay them.

Vista Energy Marketing response

Hi Joyce, we are glad to hear that you are satisfied with Vista and appreciate your business! Have a nice day,-Vista Energy Marketing

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Aug. 10, 2018

I am just curious as to how this company charging me so much for gas when I rarely use gas! I was promised I’d be rewarded by paying my bills each month which I have been doing and I have yet to be rewarded but only pay 34 dollar more on every bill. I wish I could understand what is going on because my PG&E bill has been costing me a lot and their bill on top of it isn’t helping me at all!

Vista Energy Marketing response

Thank you for contacting Vista Energy, Mr. Lyon I was reading your concern, you may have enrolled in the unlimiday product. Please contact Vista Energy @ 888-508-4782 today so that we may further assist you. We have a fixed rate for you, where you will be only billed for the gas you use. Concerning your rewards, did you activate your rewards program? Call us so that we can will assist you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 10, 2018

Vista Energy Marketing has decent service quality for what I'm paying for. I'd recommend Vista.

Vista Energy Marketing response

Hello Mariann, thank you for taking the time to share your experience. Please let us know if there is anything we can do for you in the future. Thank you for choosing Vista Energy. -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 9, 2018

When I booked with Vista Energy online, the experience was simple and the website was good. It was the price that made me go with them over others and the service is good. I would recommend them.

Vista Energy Marketing response

Hi Veeresha, we are glad to hear you are happy with the rates and services that Vista offers. Thank you for choosing Vista! Have a nice day, -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 8, 2018

Vista Energy Marketing is the same as my past provider and they are both good, but Vista had a good price. I did things online and it was a good site. Vista also provides a good service.

Vista Energy Marketing response

Hi Allen, we are glad you are happy with Vista's rates and services. Please let us know if there is anything we can do for you in the future. Have a nice day! -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2018

I got an email from PP&L reminding customers that we have the right to pick our own provider. That was also how I heard of Vista Energy and it was easy to switch over to them. I went online and switched then I got a letter in the mail that it was effective.

Vista Energy Marketing response

Hello Nicole, we appreciate you taking the time to share your experience with us. Thank you for choosing Vista Energy. Have a nice day. -Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 2, 2018

I was going through a website where we can choose our electrical supplier trying to find a good deal and came across Vista Energy. It's simple to navigate the website and so far Vista has been good.

Vista Energy Marketing response

Jeff, we are glad you have had a positive experience with Vista. We truly appreciate your business. Have a great day! -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 31, 2018

I usually change my energy provider every three months and I just look for the cheapest one when my account rolls over. At that time, Vista Energy was the cheapest. It was very simple to sign up online and they sent me a letter saying that everything was on. Everything has been good.

Vista Energy Marketing response

Debra, we are happy to hear you are satisfied with our services and rates. Thank you for choosing Vista Energy!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 30, 2018

Vista Energy has made my PPL bill on my apartment a lot cheaper. My mom had been wanting to do it for a little while to help out with my electric bill. And when I got with them the first time, it was really nice. The service and their prices are good. It’s worth signing up for and if it saves money for me, it will probably save money for others too.

Vista Energy Marketing response

Hi James, thank you for choosing Vista. We truly appreciate your business. Please let us know if there is anything we can do for you in the future. Have a nice day! -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 29, 2018

I did everything online with Vista Energy and it was very easy. The quality of service that they offer is fine.

Vista Energy Marketing response

Hello Thomas, we are glad that you are satisfied with our services. Please let us know if we can do anything for you in the future. Have a nice day- Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 28, 2018

I was going into a variable rate with my previous provider. When I looked at the other providers, Vista Energy had the lowest rate and I just signed up with them. I was also at a fixed rate and there were no fees. I haven’t had any problems and anyone looking for a provider should try them.

Vista Energy Marketing response

Hi Dorothy, we are happy you chose to do business with Vista. Please let us know if there is anything we can do for you in the future! Have a nice day. -Vista Energy Marketing

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: July 27, 2018

At first, the service from Vista Energy gave little savings, but the rates started gradually shooting up last year. I noticed it peaked around the holidays. And I talked to them and the rate stayed per agreement for 2 months, but then it shot back up which prompts me to call them back. I told their rep that I wanted to cancel the service and she made me an offer to reduce it back to even lower than what I initially contracted. Their service has been going on for about two years now. I can cancel it anytime, though they’re very adamant about trying to keep my business.

Vista Energy Marketing response

Hi Mara, thank you for your feedback. Vista strives every day to offer the best customer service as well as the right plan and best rates for our customers. We hope you found your services and rates satisfactory. If you have any further questions please call Vista Energy’s customer service number @ 888-508-4782 Monday thru Friday 7 a.m. to 6 p.m. CST. Thank you for choosing Vista!- Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 26, 2018

Vista Energy first came to me by the door and said that I could use a reduced rate by going with them. They were professional and kind and the interaction was pleasant. I was with PG&E and Vista was working with PG&E plus they were green so I went with them. I had one conversation with the customer service representatives over the phone and they were very nice and extremely helpful. However, the one thing that Vista didn’t mention was that the reduced rate was just a 12-month discount which I found out when I called the representative for another question. It was slightly deceptive. If I didn’t know that, I didn’t happen to call or I happened to forget then I wouldn't know what the price would be afterwards which might be more than what I was paying PG&E. The rep told me to just ask for the discount again but I don't know the process if I have to call back for that. Other than that, I would recommend Vista Energy.

Vista Energy Marketing response

Hello Ciel, thank you for your feedback. We are glad to hear that you are happy with our rates and services. Please let us know if you have any further questions. Thank you for choosing Vista. -Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 25, 2018

I've been with Vista Energy for a year now. Some of the offers I received were higher than what I was already paying, and Vista's was lower. I pay the bill when it comes and their low price has been helpful to me.

Vista Energy Marketing response

Hi Virginia, thank you for taking the time to share your feedback with us. We are glad you are satisfied with our rates and services. Please let us know if we can do anything for you in the future. -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 24, 2018

I've been with Vista Energy for a couple of years now and I just renewed with them. I like their price, and their reps have been great as they answer all my questions and are timely. Vista has helped me 100% in my day-to-day life as I am able to save money and do more things with my savings.

Vista Energy Marketing response

Hi Levy, thank you for sharing your experience with us. We are thrilled to hear that you have been completely satisfied with our rates and services. Thank you for choosing Vista! -Vista Energy Marketing

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: July 23, 2018

The sales rep from Vista that came out was convincing and he was very knowledgeable about energy. I showed him my bill and he told me he could save me money. He promised me gift cards, but I never received them. I was also concerned because I never received a bill from Vista, but I guess it automatically stays connected with the same PG&E. Also, when I told them that I didn’t want their service, they put it down even more but I haven’t seen too much of a change.

Vista Energy Marketing response

Hello Nailah, the gift card program consist of one gift card after 6 months of service with Vista and the other gift card 6 months thereafter. If you have any further questions please call us at 888-508-4782. Have a nice day, -Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 22, 2018

I’ve only had Vista Energy for two months and it is supposed to be cheaper than the previous provider I used. My interaction with the Vista rep who came to our house was good. They said they would send me a $100 gift certificate but that didn’t happen. I phoned a couple of times about it, and they said they’re just jacking me around.

Vista Energy Marketing response

Hello Robert, thank you for bringing this to our attention. The program consist of one gift card after 6 months with Vista and the other gift card 6 months thereafter. I have brought your concern to the supervisor of that agent’s attention and the agent will be pulled from the field for training. Please let us know if we can do anything else for you in the future. Have a nice day- Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 21, 2018

I've been with Vista for six months and so far, my experience has been very good. I've only had one high bill, and that was when I was running the air conditioner through all the heat. The reps have been very nice and professional. I've been very happy and I've told people about it.

Vista Energy Marketing response

Thank you for sharing your experience with us Tonya! We are happy to hear that you are satisfied with our rates and services. Please let us know if there is anything we can help you with. Have a nice day, -Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 20, 2018

Somebody called me and told me about Vista Energy Marketing. Vista said they would make a better deal. We talked about it and I agreed. They also said they were gonna give me $200 which I never got. So I called somebody and she said they were gonna give me a lower rate or something. But I don’t really know if I'm paying more or less.

Vista Energy Marketing response

Hi Michael, please contact Vista Energy @ 888-508-4782 and ask for Chris so that we can further assist you. Have a nice day, -Vista Energy Marketing

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: July 19, 2018

I have Vista Energy Marketing's service just for electricity. I've been with them for three months now and so far, everything has been all right and I've been satisfied. I turn the light on and it's good. But I was concerned about whether the price is gonna race up after the year like it usually does. Time will tell and I will see when the year goes by if they'll start jacking up the price and I'll have to drop them in order to get another good deal.

Vista Energy Marketing response

Hi Israel, we appreciate you taking the time to share your experience with us. Please feel free to reach out to us at 888-508-4782 if you have any questions regarding pricing, services, etc. Thank you for choosing Vista! - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 18, 2018

Vista is a good and convenient way to save money. They came to my door in November and then we started with them in January. I received two notices from Vista that my account was delinquent. I pay my PG&E bill on time so I called Vista to ask why. They looked at my account and saw that PG&E was not facilitating the payment to them. I called Vista twice and both times were because of the delinquency issue. The rep was able to tell me the root cause of the notice so my experience was good and clear. He was also able to answer my questions and I’ve had nothing but good customer service from Vista. I know two people who are interested in obtaining their service and I wanna recommend them.

Vista Energy Marketing response

Hello Elizabeth, thank you for taking the time to share your experience with us. We strive to give excellent customer service to our consumers each day. Please let us know if there is anything we can do for you in the future. Thank you for choosing Vista Energy. -Vista Energy Marketing

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: July 17, 2018

One day, somebody walked up to me and told me about Vista Energy Marketing. I liked what it had to offer, but the explanation was shoddy and I got misinformed. Even the salesperson's manager didn't have the right information. I was told I was gonna get $100 in a couple of weeks if I signed up and maintain my bill and then come to find out I'm only gonna get $25 in a year, which was bad. Also, the letter I got in the mail was also a totally different description of what the services actually were. However, I liked the fact that I have options with who I’m gonna deal with and have my rate set at a certain price. The explanation about it was that they buy it from who they get it from and then they change the price on me based on how much they get it for. So now my water heater and my stove are running on gas.

Vista Energy Marketing response

Hi Rasaan, we regret to hear you are not happy with your experience at Vista. I look forward to resolving these issues immediately please contact customer service @ 888-508-4782 so we can find a solution. -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 16, 2018

We got Vista Energy to provide us with gas after they told us that they would be cheaper. And we're glad about that price. It's the same quality it seems to be so it's good. The reps I've dealt with knew what they were saying because nothing has been different from what they said.

Vista Energy Marketing response

Hi Judy, we are happy to hear that you are satisfied with our services and rates. Please let us know if there is anything we can do for you in the future. Thank you for choosing Vista Energy. -Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 15, 2018

I had somebody come over and talked me into getting Vista Energy. Their reps turned out to be really good so I made the change. They said they were gonna help me out. They provide good service. It’s just that I needed to get my bill so that I can pay it. I haven’t received the bill. They told me I was paying way too much and they could do better for me.

Vista Energy Marketing response

Hello Alberto, we are glad to hear you found a plan that better suits you and your needs. Please reach out if you have any questions. Have a nice day,- Vista Energy Marketing

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Rated with 2 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: July 14, 2018

When a lady from Vista Energy told me that my mother was gonna save a lot of money from it, I got it for her. My mother said that there was a difference in the PG&E services which is good. But they were supposed to send her a $100 gift card and it was on Mother’s Day, so it was supposed to be my Mother’s Day gift for her. It was also supposed to be 99 cents a day on the internet and Avast, and she was supposed to get a gift card every month for the next 12 months as long as she made a payment. But my mother never got her gift cards and she has been making payments every month. Apparently, my mother has to make her payments on time that’s why she didn’t get anything and I’m not very happy about it. It was not what I was told on the program and it wasn’t explained to me properly. I referred my brother to them also and he didn't get his gift card too. I was ready to refer other people as well but after knowing that, I wouldn’t refer anybody to them.

Vista Energy Marketing response
Hi Ms. Fernandez, please contact Vista Energy ask for a supervisor so that we can assist you. I want to explain the program to you.

Call us @ 888-508-4782 Mon thru Fri 7 a.m. to 6 p.m. CST.

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Rated with 2 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: July 13, 2018

The guy who came to my door selling Vista Energy's service asked me for my electricity bill and then he switched my energy provider and put me on Vista without my permission. When I called to ask him why it showed in my bill that Vista is my energy supplier when I never asked him for that, he told me that they had cheaper rates. But the bill I have to pay this month is expensive and it's way up and worse than the company I had before, and I asked them to put me back with my old company. They sent me a balance of $200 for the cancellation with the other company, but I never paid the money because I did not make the transfer. Also, they told me that they took $10 from my bill, but that never happened, so I was not happy with that.

Vista Energy Marketing response

Juana, thank you for contacting Vista Energy, I am so sorry that this has been your experience. I see you were on a rate of 0.0749 but Customer Service moved you to 0.0679 per KWH per your request on 6/18/2018 but I have submitted your cancellation today without any termination fees on 7/23/2018 with your confirmation of your cancellation #409861. Please let me know if I can assist you any further.

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Rated with 1 starResolution In Progress
Verified Reviewer Verified Buyer
Original review: July 12, 2018

The Vista Energy reps that came to my apartment were referring people to their energy saving program and my neighbors were doing it, which made me feel pretty cool about getting involved with the program. Though it has only been a couple of months, my bill has not been lowered and the price is still over $80. They told me that it was gonna take a while, but it should have kicked in by now. There’s also no difference in the service.

Vista Energy Marketing response

Thank you for contacting Vista Energy, Whitney. I see you spoke with Vista Energy’s customer service on 7/24/2018 and switch to a new fixed product of 0.599 per cents therm. How was your experience with customer service? I see that you agreed to try the rate in the month of Aug. We at Vista always strive to do better and thank you so much for bringing your experience with the Door to Door agent to our attention. I will bring this up with his supervisor for training. - Vista Energy Marketing

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Vista Energy Marketing expert review by ConsumerAffairs

Vista Energy provides residential and commercial service in deregulated states across the United States. They have access to wholesale markets, which means they can offer competitive prices on gas and electricity to their customers.

  • Residential service: Vista Energy offers residential service in the states of California, Illinois, Indiana, Kentucky, Nebraska, New Jersey, Ohio, Pennsylvania and Wyoming.

  • Commercial service: Vista Energy offers commercial service in the states of Arizona, California, Illinois, Kentucky, Nebraska, Oregon, Texas, Utah, Washington and Wyoming.

  • View customized plans: Select your state from the drop-down list on Vista Energy’s website to view customized rates for your service area.

  • Wholesale relationships: Vista Energy has unique relationships with wholesale markets, which means they can offer lower prices on natural gas and energy to customers in their service area.

  • Customer service hours: Call Vista Energy Monday-Friday from 7 am to 6 pm CST. You can also email them your questions.

  • Best for: residents and small businesses in one of Vista Energy’s service areas.

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Vista Energy Marketing Company Information

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Vista Energy Marketing
Website:
vistaenergymarketing.com
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