Vista Energy Marketing

Vista Energy Marketing

 4.6/5 (93 ratings)
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  • 4 stars
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  • 1 stars

About Vista Energy Marketing

Vista Energy is a gas supplier that offers both residential and commercial utility services in select states across the nation. The company offers its services for a predictable monthly rate, rather than a traditional fluctuating rate. It’s free both to sign up for and to cancel a Vista Energy account.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Predictable rate
  • No enrollment or cancellation fees
  • Can cancel anytime

Cons

  • Could be locked into a higher rate
  • Unexpected fees

Bottom Line

Vista Energy is a third-party gas and electricity supplier. If you’re in its service area, enrollment could help you save on utility expenses; however, you could face unexpected fees or get locked into a rate higher than expected.

Top Vista Energy Marketing Reviews

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Rated with 5 stars
Verified

Chris provided great customer service and was friendly. He was patient with questions and explained the pricing clearly. He quoted good fixed prices and was easy to work with. I w...

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Rated with 5 stars
Verified

After mistakenly signing up with another company before my contract ended, I canceled them and returned to Vista. Chris was very personable and professional and was excellent with...

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What is Vista Energy?

Vista Energy is a third-party company authorized by government-regulated utility companies like PG&E to sell and distribute electricity and natural gas directly to customers. If you’re in a residential area in California, Illinois, Indiana, Kentucky, Nebraska, New Jersey, Ohio, Pennsylvania or Wyoming, you can have Vista Energy purchase your natural gas or electricity for you and distribute it to your local utility company’s pipeline network.

Vista Energy also provides commercial services in these nine states and in Arizona, Oregon, Texas, Utah and Washington.

How does Vista Energy work?

Vista Energy is considered a Core Transparent Agent, meaning it’s a deregulated energy provider that (ideally) lets you save money on your utility costs while still receiving service from your local regulated utility company. When you choose to enroll with a CTA such as Vista Energy, you pay the price established by the CTA rather than market price.

Vista Energy rates

Vista Energy’s rate plans vary by service area. While many find Vista Energy’s base rate comparable to local utility company rates, you may incur some unexpected costs like administrative fees. It’s important to read Vista Energy’s contracts carefully and review the welcome letter, which specifies administrative or miscellaneous charges. Contact customer service to address any questions.

Vista Energy FAQ

Is Vista part of PG&E, NICOR, Black Hills Energy, or other regulated utility suppliers?
Vista Energy isn’t affiliated with any other company. However, it has completed the certification process for all regulated energy companies and corporations and has been approved to participate in their programs as a third-party supplier of natural gas. Vista Energy’s standards of conduct and marketing practices are regulated by the states’ public utilities commissions.
Where is Vista available?
Vista Energy is available in certain residential ZIP codes throughout California, Illinois, Indiana, Kentucky, Nebraska, New Jersey, Ohio, Pennsylvania and Wyoming. Its commercial services are offered in these nine states and in Arizona, Oregon, Texas, Utah and Washington. As of February 2020, Vista Energy began one- and two-year natural gas plans for agricultural customers in Nebraska.
Where is Vista located?
Vista’s corporate office is located in Houston, Texas.
Who owns Vista?
Vista Energy is properly known as Vista Energy Marketing, LP, and it operates as its own institution.

Is Vista Energy worth it?

Vista Energy is sometimes more affordable than regulated utility companies, depending on the fluctuating market rate, and it offers the predictability of a fixed rate for the duration of enrollment. If you live in its service area, are budget conscious and follow the market price of natural gas — and therefore can be vigilant in avoiding additional fees — you might want to consider Vista Energy as an alternative gas supplier.

Vista Energy Marketing Reviews

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How do I know I can trust these reviews about Vista Energy Marketing?
How do I know I can trust these reviews about Vista Energy Marketing?
  • 4,134,509 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 11, 2022

Vista Energy's service is pretty good. I started an account with them, then I updated my account. I talked to someone at both of those times and never had an issue. The reps are nice. When I updated my account, my contract was up and my rate had gone to a variable rate. At that point, it was very high and would be ever-changing. I wanted to lock in a new rate with Vista Energy for another year or two, and I was able to bring it down and keep it at a constant.

Vista Energy Marketing response

Thank you for the good rating.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2022

A door-to-door person came and explained it to me and showed how I could be getting gas cheaper through Vista rather than PG&E, so I signed up. He seemed very knowledgeable and was professional. Our experience has been good. Except for when it's time for my promotional thing to end, it would be nice to get an email or something letting you know that your promotional rate is about to end and you might want to contact them. That would be helpful. But they're easy to work with.

Vista Energy Marketing response

Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 11, 2022

    I signed up for my nephew and then I just let it sit until last year, we got solar. They asked me about Vista because they look at your PG&E bill to make sure that you have a system that fits your needs. Vista seemed kind of expensive. So I called them and I said, "I just think I better get out of this whole thing because I'm not even understanding how it's saving me money." The rep said, "Well, you get a procurement charge whether it's us or PG&E." She kind of taught me how to stamp on it and then she ended up lowering the procurement charge. So now I'm a little more proactive.

    The rep didn't try to convince me to stay. She was just educating me and then I decided to stay. I had a good experience. But it would have maybe been nice if they had reached out to say, "We just want to make sure you understand how you can best benefit from this." I had to figure it out on my own. But at the same time, everyone needs to be responsible for the choices they make.

    Vista Energy Marketing response

    Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 27, 2022

    I got a new AC installed in the house and I was under the impression that we were still under the unlimited, $1 a day plan. It turned out that I wasn't. So, my bill was almost triple what I thought it was gonna be. I was still getting charged the monthly fee so I figured that I was still under that contract but I wasn't. I reached out to Vista and they said that I was charged this much amount because I was out of the contract. But they can renew it and it'll start at the beginning of the year. Vista should give people more knowledge because I wasn’t told that this had to be renewed every year. And back then, they didn't have more plans available, other than the unlimited, $1 a day kind of deal. But this time around, I did a different one. It's not unlimited anymore but it's cheaper. You only get charged what you use and it's cheaper than the regular gas that's provided by PG&E.

    Vista Energy Marketing response

    Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 7, 2022

    I had the privilege of talking with Ms. Jacqueline G. and it was a most wonderful experience. Not only did she empathize with my predicament, she went a step further and explained to me an alternate solution which was amazing. She was patient, professional and very polite. She is very knowledgeable in the area of which I had called about and there were no times at which she had to consult with anyone or anything else. She went the extra mile at numerous times in order to make clear everything that she was talking to me about and by the time that we ended our chat, I was completely satisfied and content. She is certainly a credit to her company, position and her field. She is amazing and quite wonderful. There are not many customer service representatives in her category. Thank you, Ms. Jacqueline, for your exceptional service.

    Vista Energy Marketing response

    Thank you so much for the good rating.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 1, 2022

    After enrolling and reviewing the information and the details about the plan I changed my mind and decided to call to cancel my account. The price is competitive to what I am paying now. Customer service was helpful in assisting me when I called.

    Vista Energy Marketing response

    Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 30, 2022

    Rep. was great help in canceling my service. She was articulate and very knew how to go about canceling my service. I called in to cancel my service and she was prompt and attentive to get my service cancelled. Cancelling my service was quick and easy thru going thru this rep.

    Vista Energy Marketing response

    Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 30, 2022

    My experience speaking with the customer service representative was very pleasant, efficient and helpful. She was helpful and pleasant. I can't say enough about her excellent skills and customer service. Totally excellent. Couldn't be better. Great experience. Loved it. Very happy.

    Vista Energy Marketing response

    Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 18, 2022

    Our family decided we no longer want to enrolled with Vista Energy. I called to cancel and Tiellie was very kind and extremely helpful in helping me assisting me. It was a great experience speaking with her. I really appreciated her assistance. Thank you!

    Vista Energy Marketing response

    Thank you for the good rating.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 16, 2022

    Great. Went over billing in details, told me what I needed to know. Give him a good Christmas bonus. Help me with my questions. Told me what I needed to know. Very kind man. Very nice phone manners. Thank you

    Vista Energy Marketing response

    Thank you for the good rating.

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    Vista Energy Marketing Company Information

    Company Name:
    Vista Energy Marketing
    Website:
    vistaenergymarketing.com