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Overall Satisfaction Rating
4.05/5
  • 5 stars
    125
  • 4 stars
    40
  • 3 stars
    26
  • 2 stars
    8
  • 1 stars
    20
Based on 219 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Vista Energy Marketing

ConsumerAffairs Accredited Brand

Vista Energy Marketing is a natural gas supplier that offers flexible and unique pricing options in order to help you find what works best for you. Vista Energy provides its services for both commercial and residential use. With low overhead and aggressive cost acquisition strategies, Vista Energy is able to find & provide the cheapest gas available. Contact us today or visit our website to learn more about our service!

219 Vista Energy Marketing Consumer Reviews and Complaints

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 10, 2018

I have been with Vista Energy Marketing for almost a month now. They showed up at my door and I didn’t go out looking for anything different. Enrolling in them was fairly easy and the sales representative who came over was professional.

Vista Energy Marketing response

Thank you for the 4-star review, Brandi! We're glad that our services have worked for your needs and that our team has treated you professional. We are also pleased to hear that enrollment was easy and simple to understand. Thank you again for the review! - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 9, 2018

I get my gas from Vista Energy. I liked their price range and the rep helped me out with my computer on looking up the information he needed. We have saved money on our utility bills since we have switched to Vista Energy. I have already told people that Vista is a good company to go with.

Vista Energy Marketing response

Thank you for the 5-star review, Kevin. We are happy to know that signing up was simple and that you found all the information you were looking for to make a smart and educated purchase with us. If you ever need anything, feel free to reach out to us. Thank you again for taking the time to give us a review. - Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2018

I had Direct Energy, but, for whatever reason, they lied to me and they jacked my rates way up. Then, Vista Energy's rep knocked on my door and offered me a $100 gift card every month. The Vista rep was great and was a really cool person. She just came up and was straightforward about it. She said that she saw that I recently enrolled with another provider and that I was paying a lot. She helped me realize how much more I was really paying. During the enrollment process, they texted me, then I had to accept and put in my phone number. Then they called me for a phone approval and they got me all signed up.

They sent me the stuff in the mail and I had to call and activate for the gift card or the Vista Energy Rewards. As long as I keep them for a year, they will continue sending me the $100 gift card every month. They said that I can use it toward my gas or electric bill every month. I still haven't got it, but I'm at the state minimum now paying the lowest rate that I possibly can set up. I'd tell my friends to sign up with Vista.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

PG&E was jumping up and down on me. My gas was high although I don't really use that much gas and I think I was paying more than I have to. So, I started trying Vista to see what's going on and see how they would do. The Vista rep who I interacted with was a nice gentleman. We did the paperwork, and he explained what my bill would be like. He said my bill wouldn't go more than 30 some dollars a month, or it'll be less and that sounded good. He was professional, and that's why I took a chance on him. I liked the deal and hoped it would be like that. But I told him that if this doesn't work out, I might just switch them off and go back to PG&E.

Vista Energy Marketing response

Hello, Odell. Thank you for the 5-star review. We appreciate you taking time out of your day to share your experience with Vista Energy. We are happy to hear that our team has been helpful and our service is a great deal for you.

Feel free to reach out to us at 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, if you ever have any questions. Thank you again for the positive review. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2018

I went through AEP and the guy who helped me with Vista was so nice that I just decided to go with Vista. The rep came the day before Thanksgiving at 7:30 at night. He said it was right at the end of his shift but he was very polite and nice. He also knew about the service through and through. The quality of Vista's service has been excellent.

Vista Energy Marketing response

Thank you for the 5-star review, Courtney! We are so happy that every conversation with our team has been pleasant and helpful. We hope to continue providing you with high-quality service and hope you will reach out to us if you ever need anything. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Vista has a great price and everything has been smooth. I've received emails and communications from them and everything that I've received has been informational and good.

Vista Energy Marketing response

Hello, Amanda! Thank you for taking time out of your day to give us a 5-star review! We are so happy to hear that we communicate with our customers well and that you enjoy the price of our services. Know that if you ever need anything, you can call our customer service team. Thank you again for the positive review, we hope you have a wonderful day. - Vista Energy Marketing

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Vista's price looked good. I signed up with them online and the service has been fine so far.

Vista Energy Marketing response

Thank you for your review, Scott. We hope to continue providing you with excellent service and hope you have a good day. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I moved to Vista because of the introductory price and it was very easy to enroll. I’m a perfectly happy consumer. The energy company that I’m with right now is wonderful.

Vista Energy Marketing response

Thank you for the 5-star review, John. We are happy to know that our services have made you happy. We are also happy to hear that enrollment was easy, as we strive to make the process simple for everyone. Feel free to reach out to us if you ever have any questions. Thank you for choosing Vista Energy. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2018

I switch from one energy provider to another all the time to find the best price. Vista Energy is pretty good. It's cheaper and it works for me very well. I'm very satisfied. I set up my account online. In Pennsylvania, we have a website where we can shop for energy and we just sign up. We simply provide our account number.

Vista Energy Marketing response

Thank you for the 5-stars, Tomas! We are happy to hear that our prices are competitive with market value and work for your needs! We are pleased to know that you have been happy with our services and found signing up easy. Feel free to reach out to our customer service team if you ever need anything. Thank you again. - Vista Energy Marketing

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Rated with 3 starsResolution In Progress
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2018

I switched to Vista Energy because of their price and their service has been fine.

Vista Energy Marketing response

Thank you for sharing your Vista Energy experience, Mara. We are pleased to hear that our services have been working well for your needs. If you ever need anything, feel free to reach out to our customer service team at 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can assist you. Thank you again. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

I have a home that was all electric. Years ago, when we replaced the water heater, my husband said that gas was more effective so we put the gas lines in just for that. I signed up with Vista Energy online and it was easy. I brought up Vista, compared them to other companies, found they were the best deal at the time and then I stayed with them. The water heater went out late Sunday evening. I live in a small town and the only water heater I could find was an electric one. I couldn't wait for hot water, not with my family, so we put the electric water heater back in.

We had the gas shut off because we no longer have anything run by gas. Vista Energy has a $150 disconnect fee, but when I called them about it, they waived the whole fee when they heard the reasons I don't have anything run by gas in my home anymore. It was very nice of them to do that. We have been tinkering around and would like to have a gas stove to cook on instead of electric. I don't see that happening anytime soon, but we'll be back with Vista Energy.

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Vista Energy Marketing response

Thank you for the 5-star review, Brenda! We are sorry to hear about your water issues but are happy to hear that our team was able to help you. When you are ready to join us once again, call us at 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can assist you. Thanks again! - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

The Vista Energy Marketing rep said the cost was about $1 a day, about $30 a month, which was better than $50 or $60 a month. The young man was definitely a stand-up and was very polite. He had great manners and was a nice guy. He explained that Vista Energy is a little cheaper than the regular companies. He sat down, talked to me, and let me read about it. He showed me on the back of my bill where the PPT was and he really explained it to me. He gave me a good understanding of it and I appreciated that. I would definitely recommend Vista Energy to anybody. I've recommended my sister. I've also recommended my neighbors upstairs and they signed up with the young man too. If somebody says, "Man, this gas bill is just too high," I would tell them that the way to go is Vista Energy and to check it out.

Vista Energy Marketing response

We're so happy that you recommend us so highly, Melissa! We try to provide a great customer experience for all, so we are pleased that our team was kind and provided plenty of information. Thank you for your 5-star review. If you ever need anything, don't hesitate to reach out! - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

I’ve just started with Vista Energy two months ago, but they seemed good. I chose them because of the price. I picked them for good reasons, so I think that they’re fine. The signing process was very easy and it was all done online. I went for a six months contract and at the end of six months, you get a warning it’s about to expire. If you re-up it, you won’t get the initial advertised new customer rate, but you can stay on it on a different rate. So, I generally just shop around at that point for either staying there or possibly finding somebody else. It's valuable to have that option and to look around.

Vista Energy Marketing response

Thank you for the 5-star review, Diane. We are happy to know that our services have been fulfilling the needs of your household and that you feel well informed by our team about your contract. We are also happy to hear that signing up was simple, as we strive to make the process easy for everyone. If you ever need anything, feel free to reach out to us. Thank you again. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

Dominique, the girl from Vista, was excellent. She came to the house as she was going around door-to-door. They were doing some checking to see if some of the people got their gift cards or not. I told her I didn’t know anything about gift cards. She checked my bill out, and we started talking. Going with Vista might be a little lower pricing for me, and I decided to give it a try and see if it works. Dominique helped me with my brothers too, so she ended up doing two of them. She was very pleasant.

Vista Energy Marketing response

Thank you for taking the time to leave a review for us, Charlene! We are happy that our services are now being used for your whole family as well! We're happy to hear that our door-to-door salesperson, Dominique, was kind and helpful as well. Feel free to reach out to us if you need anything or have questions. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

Vista Energy has better cost per watt. When I signed up with them, I went to the State of Pennsylvania’s website and I just followed the stuff. It was easy. This company is very good and the bill was cheaper.

Vista Energy Marketing response

Thank you for the 5-star review, Robert. We are happy to hear that our prices are the best you have seen! We strive to be a competitive service provider so we are happy to hear that our plans are simple and work for your needs. Thank you for choosing Vista Energy. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2018

We signed up with Vista on the internet. They had the best price. The quality of their service has been great and I have no complaints. We have lower bills now and the service is definitely better than that of the other companies.

Vista Energy Marketing response

Hello, Susan! We are pleased to hear that our services are the best price and leave you will lower bills! Thank you for the 5-star review and reach out to us if you need anything! - Vista Energy Marketing

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Nov. 25, 2018

I received a phone call from Vista Energy Marketing stating I was paying way too much in natural gas from PG&E and they could save me money - I bought. One year later I decided to check just how much I was paying Vista and compared that with PG&E rates. PG&E rates are $0.38 cents per therm while Vista current rate was $1.00 per therm. This has proven to me - "NEVER BUY ANYTHING OVER THE PHONE" because if it sounds too good to be true - it probably is not true!

Vista Energy Marketing response

Wayne, thank you for your feedback. We sincerely apologize that your experience with Vista Energy was less than exceptional. Our company was built upon the foundational belief that people deserve energy products they can understand and customer service that puts them first. If you have any questions about your services details or other issues, please give us a call during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can answer any questions you might have. - Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

Vista has the fixed pricing for the duration of time that I wanted so I went with them. I also look for things where there's not unreasonable cancellation fees. I waited to the very end of the contract to switch, like the day after the contract ended. However, they called saying I was gonna incur a cancellation fee even though it's one day beyond the contract terms. So that was kind of poor. I looked to see who's got the best rates for the medium duration. I don’t like three months promotional things. If you give six months to a year, that's fine. Try to fix based on the market. However, except for that last bit, Vista Energy has been good.

Vista Energy Marketing response

Thanks for the great review, Thomas. You have a strong understanding of the market, so it makes us happy to know that you like and use our services. Thank you for the 4-stars and feel free to reach out to us if you need anything in the future. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2018

I went with Vista Energy Marketing because of the cost. During the sign-up process, I put in my information, put in the number and submit it. The changing of the account took three to four weeks and I wish it would happen faster.

Vista Energy Marketing response

Hello, Chun. Thank you for the 5-star review! We are happy to see your excitement for our services and want you to know that we have to wait for the end of your bill cycle to start our services due to policy. Please let us know if there is anything else we can do for you in the future. Thank you for choosing Vista Energy. - Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

It’s all about the price for me. I don’t really notice any difference no matter which energy supplier I use. I would go ahead lock in with somebody, but it seems like most of the companies have a three-month or six-month deal rate, and then as soon as that’s up, the price goes up. Since I’ve been with Vista, I've seen that the renewal rates are much higher. The family said Vista is fine but then again, when the price jumps, it’s like, “Ugh.”

Vista Energy Marketing response

Hello, Mark. Thank you for taking the time to review our services and provide us with your feedback. We are glad to hear our service works for your family needs. Feel free to call us at 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, if you need any assistance. Thank you again for the 4-star review. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 18, 2018

I went online and through PAPowerSwitch.com, I picked Vista Energy which has the lowest fixed rate. It was pretty easy. Since I never take a carrier that has a cancellation or monthly fee, I always choose that plan. I also usually do plans at my homes for three-month periods on a fixed date basis.

Vista Energy Marketing response

Thank you for the 5-stars, Lori! Thank you for choosing Vista Energy and letting us know how you found our service! We are pleased to know that you have been happy with our services. Feel free to reach out to our customer service team if you ever need anything. Thank you again. - Vista Energy Marketing

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2018

I switched over to Vista recently to have a lower generation portion of my bill. The other company that I was with had said that they were going to go up to $0.84 per kilowatt-hour. Give Vista a try if you wanna lower your electric bill.

Vista Energy Marketing response

Thank you for the 4-star review, Deborah! We strive to provide great service at fair rates for all our clients. Thank you for taking the time to share your experience and let us know if there is anything we can do for you in the future. Thank you for choosing Vista Energy. - Vista Energy Marketing

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Nov. 15, 2018

Very shady business. A man was ringing. I was going to leave it be but he kept on ringing it for about 5 minutes straight so I opened the door and he was saying that it would save money and how to save energy from Peco. He asked for my account number. I gave it to him. He said, "You won’t be charged." Vista has been charging me for 2 months straight. I didn’t see until this month. The first month was $4.32 then the other one was $9.54. I called up Vista saying they can’t refund the money but bring the representative to training so I got heated up because I have to pay for a mess up for a man that made a mistake. Very bad company. I saw the reviews. The same thing is people saying that they got charged extra and the rep didn’t say anything. Wish I could rate 0 stars. Really shady.

Vista Energy Marketing response

Gabriel, we are sorry about your experience. Our team called you and left a voicemail when no one answered. We want to address your concerns and look into the matter. We strive to do what we can for our customers. Please give us a call back at 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can assist you. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 15, 2018

I came to know Vista Energy through PAPowerSwitch.com and they have a lower rate. I signed up through the website which was very simple and handled everything for me. Vista Energy's reps were very good to speak with, too. Then, every three to six months, I get on the website and take a look to see which has the best rate. And if Vista Energy still has a good rate, I keep it and look again a little bit down the road. Overall, everything has been great with Vista Energy.

Vista Energy Marketing response

Hi Christopher! Thank you for taking the time to share your experience with us. We are happy to hear that our website made signing up simple and that our customer service team has been helpful. Feel free to reach out to us if there is anything we can do for you in the future. Thank you for choosing Vista Energy. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

I was price-shopping and I found that Vista Energy's was good. Enrolling through the internet was a smooth and easy process. The quality of Vista's service has been good.

Vista Energy Marketing response

Thank you for the awesome review, Joshua! Thank you for taking the time to share your experience with us. We are happy our online enrollment was simple to use. Let us know if there is anything we can do for you in the future. Thank you for choosing Vista Energy. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

I wanted the lower cost and signed up for Vista about a couple of weeks ago. I did it all online and it was really straightforward. It was like I went shopping on Amazon. So far, Vista has been fine.

Vista Energy Marketing response

Hi Martilias! We love the Amazon comparison. We are happy to hear that signing up online was simple and that you have enjoyed our services. Let us know if there is anything we can do for you in the future. Thank you and have a wonderful day. - Vista Energy Marketing

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Nov. 10, 2018

A person came to my door saying they were part of PG&E, showed me a badge that said it was their PG&E badge, told me they were signing me up for a program that would cut my $40 to about $32. I told them I was severely dyslexic and couldn't read their forms. They told me to take my word for it, that all it would do is decrease my bill to about $32 a month and it would only be a $7 cancellation fee total. Well my bill is $94. I had a friend look at the paperwork and it said that I'm in a 3 year contract with a cancelation fee that is going to be about $260. And it turns out they weren't PG&E, they are Vista Energy. On top of it, the form has a very messy signature of my name that I never signed.

Vista Energy Marketing response

Hello Helen. We apologize this was your experience with Vista Energy. We are looking into the matter regarding your personal experience with the sales representative with their supervisor. Know that we do not tolerate misleading sales practices. We assure you the appropriate action will be taken.

As discussed in our phone call this morning, we were going to remove the charges, add you to the Do Not Call List, add you to the Do Not Knock List, and explained that there was no early termination fee for canceling. Please let us know if you need any additional assistance by contacting Customer Service @ 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can assist you further. - Vista Energy Marketing.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

I used to go with PG&E and since I switched to Vista Energy I've noticed the bill is $50 cheaper. However, I never received the gift card that I was supposed to be getting from them.

Vista Energy Marketing response

Hello, Tyisha. thank you for the 5-star review. We appreciate you taking time out of your day to share your experience with Vista Energy. We tried to call you about your questions with the gift card promotion, but your voicemail is full. Customer service is trying to reach you at the number you have listed with this review.

We are also sending you an email, but feel free to reach out to us at your earliest convenience by calling customer service 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can answer your questions you. Thank you again for the positive review. - Vista Energy Marketing

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Rated with 1 star
Verified Reviewer
Original review: Oct. 27, 2018

A representative came to my door saying he managed my electric provider and was not going to sign me up for anything. He then took my phone and signed me up for Vista. Unethical and shady business beware.

Vista Energy Marketing response

Jennifer, thank you for your feedback. We sincerely apologize that your experience was less than exceptional. Our company was built upon the foundational belief that people deserve energy products they can understand and customer service that puts them first. If you want to discuss this matter further or have any other issues, please give us a call at 888-508-4782 during our business hours, which are 7:00 a.m. - 6:00 p.m. CST, so we can assist you. - Vista Energy Marketing

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 24, 2018

PECO is the area company for electric and they have a website set up that you don’t automatically have to default and use them. They show alternate providers and Vista, which was one of many, had a good chunk of time and good rate. The information is collected and you can sort by kilowatt hour, how long your contract is and by early termination fees. The reps were fine and knowledgeable. I called them, gave my information over the phone and got my stuff done. They were easily able to switch me over with no further input from me needed and I appreciated that. Everything was taken care of and I’m happy with what I’m paying and with the service given to me, as far as getting me the product.

Vista was flexible and they were open for me to change providers if needed. They were also accommodating. With people in Pennsylvania again, we have that option that shows different providers and thus compare them to different set of variables. Vista is good and as long as their prices don’t drift too much in comparison to other companies, people should keep an eye out for them.

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Vista Energy Marketing response

Hello James, thank you for taking the time to share your experience. We are happy to hear that our process was simple and our team was accomidating for your energy needs. Thank you for choosing Vista Energy and please let us know if there is anything we can do for you in the future. - Vista Energy Marketing

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Vista Energy Marketing expert review by ConsumerAffairs

Vista Energy provides residential and commercial service in deregulated states across the United States. They have access to wholesale markets, which means they can offer competitive prices on gas and electricity to their customers.

  • Residential service: Vista Energy offers residential service in the states of California, Illinois, Indiana, Kentucky, Nebraska, New Jersey, Ohio, Pennsylvania and Wyoming.

  • Commercial service: Vista Energy offers commercial service in the states of Arizona, California, Illinois, Kentucky, Nebraska, Oregon, Texas, Utah, Washington and Wyoming.

  • View customized plans: Select your state from the drop-down list on Vista Energy’s website to view customized rates for your service area.

  • Wholesale relationships: Vista Energy has unique relationships with wholesale markets, which means they can offer lower prices on natural gas and energy to customers in their service area.

  • Customer service hours: Call Vista Energy Monday-Friday from 7 am to 6 pm CST. You can also email them your questions.

  • Best for: residents and small businesses in one of Vista Energy’s service areas.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Vista Energy Marketing Company Information

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Vista Energy Marketing
Website:
vistaenergymarketing.com
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