Vista Energy Marketing

I spoke with Kathy when I called about my Vista Energy bill. She was absolutely outstanding when it came to her customer service skills. I originally called to cancel my service with Vista when I found out I was paying an extra $29.00 admin charge. Kathy offered me a new service plan that not only gave me a cheaper rate but removed the $29.00 admin charge! As a single father on Social Security that really helped my family A LOT!!!

I normally don't bother with searching for a choice gas provider but decided this year I would check around since we are on a tight budget. My hubby suffered a brain injury a couple months ago & we are just starting to get caught back up. Vista was awesome about explaining everything & walking me through how to price match to get the best price for me. It only took 24 hours to get a better rate locked in & made my decision super easy.

The representative that I had today I believe his name was Omar. He was very knowledgeable, provided clear precise information. He was very personable and patient. His description of different plans was just what I needed and help me to make a decision. He provided the customer service that all businesses should provide. If it were available I’d give him a 100% rating for excellence. Such a pleasure to work with him. I would recommend that anyone should receive their services from him.

A door-to-door salesperson signed me up for the service saying it would lower the energy bill. However, when I reviewed the contract and my current bill I realized that was not accurate. I called the next day to cancel service, and the customer service agent on the phone was very helpful during that process. I appreciated the help they provided when I chose not to use the service.

Never received my three months bonus. Called and had it re-shipped. Contact was very helpful. Also had my electric service plan changed. I felt that the one dollar a day was causing me to pay more for my electric service than I ever paid when I was with American Electric Power Company. Your awards after three, nine and fifteen months are not worth the dollar per day fees.

I called Vista Energy in regards to my aunt's account. My aunt lives in a different state that Vista services. Her bill was high so we called to ask questions regarding her account. It turns out the usage for her gas went up.

I was looking at my bill and saw that my rate had changed, so I called customer service to ask for other plans available. I was able to get a competitive price plan moving forward on my account. Customer service was helpful with my request.

Thank you Chris for being helpful, informative, friendly & professional. Although you didn't have to, you looked up & verified my monthly fixed bill amount quote from another supplier & beat their quoted amount! I am thrilled & happy to be a new customer of Vista Energy! Thank you.

No long wait on the phone. Discussion was Quick, efficient and simple. I received a Timely quote. My first time choosing Vista. They matched my lowest offer and the $100 gift card put them over the top. Thanks for great service.

I sent in an email to see if you would beat or match a price on a Friday afternoon and Chris responded first thing in the morning on Monday! When I called to confirm and choose your company Chris recognized my name and said he was going to call me today! Awesome customer service skills!