Jacksonville, FL

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating1.5 out of 5
See all 83 reviews & ratings

About JEA

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

JEA Reviews

ConsumerAffairs has collected 83 reviews and 234 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about JEA?
  • 4,308,803 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 20, 2023

I’ve lived in New York City, Princeton, London, Amsterdam, West Palm Beach and Jacksonville; JEA is the most corrupt enterprise I’ve ever dealt with. They once told me I used 55,000 gallons of water in one month - I’ve been a customer for 14 years and the most water I’ve ever used is 8,000 gallons. I filled a complaint with the State Attorney General. My monthly bill went from $400 in July to $1400 in August. I have auto pay set up, but I don’t have $1400 sitting in my checking account so their egregious charge was rejected. No phone call. No text message. No reaching out. Just shut my power off.

I paid online and instantly restored power, but not a single notification from them. I’m in the Coast Guard and currently at sea and had to restore power from offshore. Absolutely disgraceful company. My next home will be in FPL territory - I never thought I’d choose a house based off the utility service provider, but JEA is that corrupt that I can’t fathom living in their service area again.

Thanks for your vote! Report
Verified purchase
Customer Service

Reviewed Sept. 7, 2023

I reserved services for a unit that I ended up not getting from 04/01- 04/04. Canceled this service and I'm having problems with the amount of $170 being returned out of $200, which my letter states is due to me, but I've gotten the runaround on when they will give it back. It's not a month later and I keep getting random letters of credit score and when I call different replies on when it'll be in the mail.. I just want my refunded amount to be returned back to me, I no longer live in Jacksonville.. The worst services ever seen and no one to report them too..

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Utility Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Reviewed March 13, 2023

    No company should have a monopoly over everything. This is the ONLY electric company we get to deal with and if we want electricity we have to pay them whatever they want - not what the electricity is worth - ONLY what this company wants. I wish that Ben Franklin never discovered electricity or I wish he got a patent on it so nobody could use it. During the middle of the COVID pandemic, they took the liberty of using my whole deposit money without my consent and paid my electric bill. They had no business doing that because I was retired and had nothing to do with no job or no paycheck during the pandemic.

    Now I am being charged really, really high rates and I'm literally living in the dark. I don't use my oven or stove. I don't use my dishwasher. I don't take showers or baths every day. I don't use my washer or dryer. If I decide to eat, I wash one dish a night. And I'm still being charged a very high bill. I have the lights out most every day and what lights I do use, there are 15w bulbs in them. I am also using night lights. I wouldn't want to work for this company because they shut electricity off when people don't pay their bills and they are responsible for killing people. I don't want that on my conscience when I die.

    Thanks for your vote! Report

    Reviewed Dec. 30, 2022

    JEA has the worst billing department I have ever had to deal with. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! I only received one confirmation email and somehow I did that. They said they would refund the amount and I would get it in 6 days. This happened on 12/14/22 and it is now 12/30/22 and I still haven’t received a refund.

    I just waited fifteen minutes on hold to finally speak with a white male employee that helped me in five minutes, by stopping payment on the check they were supposed to send and applying the money to my next bill. This one employee out of five that I’ve had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. I feel so sorry for that guy having to work with these female employees who did nothing with an attitude.

    Thanks for your vote! Report

    Reviewed Dec. 15, 2022

    JEA is horrible. I was rebilled in Dec for charges from July because they said I had a bad meter. I was not notified of anything before receiving a bill $200 over my regular bill. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. This just means they are going up about 120 on my bill as well. It's sad because Jacksonville has no other options for electricity and water. How is this not price gouging. JEA is the worst!

    Thanks for your vote! Report
    Verified purchase

    Reviewed Sept. 23, 2022

    My meter was changed out July 28th. Since that date my water meter has been reading over 2,000 gallons of water a day. JEA will not reimburse me. I need help because I have paid $750 in 3 days. Please help me.

    Thanks for your vote! Report

    Reviewed Aug. 30, 2022

    My fuel charge is amt of electric. 901.70 that's freaking crazy. It's my whole damn pay check. Same kw as last yr but 300.00 more. Something has to help us. Why are the allowed to do this? What as consumers can we do?

    Thanks for your vote! Report

    Reviewed July 12, 2022

    Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. So glib and business like. Every year, you post that and it's like putting salt in the wound.

    Thanks for your vote! Report

    Reviewed July 7, 2022

    My bill went from 100 to 150 a month to 255 a month in one year. This is getting out of hand. How can I afford this!! Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!!

    Thanks for your vote! Report

    Reviewed June 25, 2022

    Jea is extremely expensive. My bill cost almost $100 more last year. I have watched it go up and up. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Hiking our bills constantly. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. Jacksonville invest in good for people and not for these corporations. We can never recover from post pandemic with this American greed.

    Thanks for your vote! Report
    Loading more reviews...

    JEA Company Information

    Company Name: