JEA

I’ve lived in New York City, Princeton, London, Amsterdam, West Palm Beach and Jacksonville; JEA is the most corrupt enterprise I’ve ever dealt with. They once told me I used 55,000 gallons of water in one month - I’ve been a customer for 14 years and the most water I’ve ever used is 8,000 gallons. I filled a complaint with the State Attorney General. My monthly bill went from $400 in July to $1400 in August. I have auto pay set up, but I don’t have $1400 sitting in my checking account so their egregious charge was rejected. No phone call. No text message. No reaching out. Just shut my power off.

I reserved services for a unit that I ended up not getting from 04/01- 04/04. Canceled this service and I'm having problems with the amount of $170 being returned out of $200, which my letter states is due to me, but I've gotten the runaround on when they will give it back. It's not a month later and I keep getting random letters of credit score and when I call different replies on when it'll be in the mail.. I just want my refunded amount to be returned back to me, I no longer live in Jacksonville.. The worst services ever seen and no one to report them too..

No company should have a monopoly over everything. This is the ONLY electric company we get to deal with and if we want electricity we have to pay them whatever they want - not what the electricity is worth - ONLY what this company wants. I wish that Ben Franklin never discovered electricity or I wish he got a patent on it so nobody could use it. During the middle of the COVID pandemic, they took the liberty of using my whole deposit money without my consent and paid my electric bill. They had no business doing that because I was retired and had nothing to do with no job or no paycheck during the pandemic.

JEA has the worst billing department I have ever had to deal with. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! I only received one confirmation email and somehow I did that. They said they would refund the amount and I would get it in 6 days. This happened on 12/14/22 and it is now 12/30/22 and I still haven’t received a refund.

JEA is horrible. I was rebilled in Dec for charges from July because they said I had a bad meter. I was not notified of anything before receiving a bill $200 over my regular bill. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. This just means they are going up about 120 on my bill as well. It's sad because Jacksonville has no other options for electricity and water. How is this not price gouging. JEA is the worst!

My meter was changed out July 28th. Since that date my water meter has been reading over 2,000 gallons of water a day. JEA will not reimburse me. I need help because I have paid $750 in 3 days. Please help me.

My fuel charge is amt of electric. 901.70 that's freaking crazy. It's my whole damn pay check. Same kw as last yr but 300.00 more. Something has to help us. Why are the allowed to do this? What as consumers can we do?

Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. So glib and business like. Every year, you post that and it's like putting salt in the wound.

My bill went from 100 to 150 a month to 255 a month in one year. This is getting out of hand. How can I afford this!! Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!!

Jea is extremely expensive. My bill cost almost $100 more last year. I have watched it go up and up. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Hiking our bills constantly. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. Jacksonville invest in good for people and not for these corporations. We can never recover from post pandemic with this American greed.