JEA Reviews

This is a cry for help. The $638 deposit increase was added BEFORE I missed two payments. I was already behind and struggling when that charge was placed on my account. After that, I became overwhelmed, lost work, and barely had income coming in. I was exhausted, stressed, and trying to survive. I then missed two payments — not because I didn’t care, but because I couldn’t keep up anymore.

JEA is ridiculous! They claim to make zero errors so nothing ever changes. 1ST ERROR. JEA used my old work email from a previous job from over 3 years ago then sent a letter saying I needed to update my account since my email was wrong. I went to JEA online to verify. YES, my account had my correct email. The old email isn't there at all. THEIR LETTER WAS WRONG! MY EMAIL HAD BEEN CHANGED THREE YEARS AGO! 2ND ERROR. I called customer service & after being on hold for 10 minutes, I was hung up on. I had to call back. 3RD ERROR. The second time I was on hold for 40+ minutes. FINALLY I got a rep, who proceeded to tell me I had not updated email. I WAS LOOKING AT MY ACCOUNT PAGE SHOWING MY CURRENT EMAIL!

JEA is the worst Company I’ve ever had to deal with in my life! I’m on the monthly where you pay an average every month, or so far this year, I’ve overpaid $429.33. Yes, I said $423.33 and they want $40 more than my bill is this month and if I want to change back to monthly, I have to pay them a deposit and more than my actual monthly bill is when I’ve already overpaid them $429.33! I will be contacting the lawyer today to see if this is legal! Also, I have been with them for six years, never made one late payment not even a late fee and my banking account gets hacked. My payment does not make it to them on time. They thought $210 deposit on me, then I didn’t even get my whole deposit back!

Hire more customer service reps. 2 hour hold time is just awful and I have to listen to the same 8 second jazz loop over and over it's driving me insane. Also the rates are very high. JEA seems like a sketchy company in general.

HORRIBLE. ABSOLUTELY GARBAGE. Not only do they charge outrageous prices on electricity now they turned my lights off for $7.00? Wtf made me pay $35.00 restore my power. I've got two dogs English Bulldog and Pug at home in Florida. 90 degrees will kill them being in a house with no power. Over $7.00 how petty and greedy JEA is. Makes me sick. They monopolize the city so you have no choice but to use them or you're stuck with no other power options. Jacksonville residents deserve better than this scam of a electricity company. If they had an option for zero I'd give them that call center min to wait time 15 to 20 mins. It's outrageous. JEA sucks. They know it can not wait to move out of this company boundaries.

I paid $465 for electricity, then watched my home get hit with violent surges that damaged my AC. No storm. No warning. No explanation. JEA is a city-owned utility, but it operates like a private company with no accountability. Rates keep climbing, service is unreliable, and leadership has a history of corruption — including a CEO convicted of federal fraud for secretly trying to sell the utility and cash in on it. If we are paying this much, we deserve safe power and honest leadership. JEA is failing on both.

What a piss poor company that embodies the definition of GREED. They’ve started doing a tiered payment system so the more you use the more you pay when their rates were already incredibly high. You use over 1,000kw you’re now in tier 2 paying more per Kw. On top of that you have a fuel charge (separate from natural gas charge). This is you paying for the fuel required to generate the electricity that you’re already paying outrageous pricing for, so if you love paying absurd prices and then paying for it twice you’ll love this company. We need competition so badly to get JEA in check.

Worst so called no-profit organization. My a$$!!!! Charged me for one person staying at home for 5 hours a day $348. I even turn my AC off when I leave 5 o’clock in the morning. I have been praying against those who are the decision makers and getting rich by sucking people’s blood.

Monthly rates super high. I am a senior living single family home alone. l pay $103 per month electric and water. That's a lot. They need to Lower their rate. They pay themselves a high salary not thinking about customers.

I have been a JEA MyWay for some time now and I never experienced the taxes and charges they add to my account compared to my account last year. They are always trying to get more money off of you than you need to pay. They get mad to see you have a lot of money on your account like you supposed to be in the dark. If they are going to get jealous of people adding enough money in their account then why have the my way plan? It's their way not mine because they add as many charges as they want and don't have to face no consequences. This company needs to be investigated because they are scamming.