JEA

JEA

Jacksonville, FL

 3.8/5 (148 ratings)
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About JEA

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Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: April 13, 2022

JEA came out to my home & took my meter Saturday without telling me. Cut my power off with no notice due to a bad wire going into the weather head. They told me this verbally, not even on paper. I had to write it down with a pen so I knew what to tell the Electrician. Turns out this work is very expensive. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. Just said to call an Electrician to fix. It's not their problem. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. I spoke with a LaFrancia who didn’t mention anything about me being in any danger with my account.

Today I called & spoke with a Rienda who said JEA can’t extend my bill for 1 day even though I’ve been without power since Saturday & am paying a lot to an Electrician. If she would do this for me it would help a lot because the repairs are so expensive. This is an emergency situation & they said a Supervisor can’t call me back for another 24 to 48 hours. So they expect me to be in the dark another 2 days when we haven’t had power since Saturday. This company is a joke. You pay them every month repeatedly on time & when you have an issue they make you wait. Worst customer service ever. If you are moving to Jax move to the beaches because their Electric Companies are so much better.

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Rated with 1 star
Verified Reviewer
Original review: March 6, 2022

The fact that this is our only poor overcharged ** option is absurd. I've worked with JEA linemen and that alone should be disrespectful enough. No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. Bills fluctuate for no reason, random charges. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. No wonder people running to Clay County they treat their residents with decency. US veterans even get ** on by JEA, ** sad but funny because they will cry when we start dropping people in Jea uniforms.

3 people found this review helpful

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    Rated with 2 stars
    Verified Reviewer
    Original review: Nov. 19, 2021

    I've questioned JEA about any senior discounts and discounts for veterans that they might have. They have none and their representatives were quite curt in their responses back as if I was asking the most inconvenient questions. I think they should at least allow a small discount for those of us over 65 or for those of us that served in the military.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 1, 2021

    I have been a JEA customer for almost 20 years, I recently switched to the solarsmart program because I was interested in getting solar panels, but due to the changes in the net-metering rates it didn't make financial sense. I read all the information on the JEA website about how the solarsmart program works, and it led me to believe that I would be paying a slightly higher energy cost per KWH but I wouldn't be paying any fuel cost. What really happened is that they charge me the regular energy cost per KWH of $.069 PLUS (in addition to) the slightly higher solarsmart rate of $.075 per KWH. They do credit the fuel charge, which is roughly $.039 per KWH, but that doesn't make any sense for customers to switch to this program if all they are going to do is charge you double the amount you are currently paying.

    My bill went up $169 after I started using this program. So when I called the customer service they said that this program is meant to be an "investment" into JEA solar program.... REALLY? Nowhere on their website does it say that you are "investing" in JEA. I am disappointed that the JEA monopoly is bent on preventing customers from getting solar power in the Sun Shine State. I wish that we had other options for power. I would switch in a heartbeat.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 7, 2021

    Wanted to post this disappointing experience with JEA. I received my monthly bill and it was ~$170 more than normal for this time of year (Typical is $180-$200 this time of year, Bill was $374). When reviewing the statement, I see an "other activities" charge for $163.97 on top of the normal charges. When I call the agent explains they suspect my meter wasn't working the last two months so they replaced it, then billed at their discretion what they believe my "average" should have been during the time they aren't sure the meter was working correctly. No data to support this. (As it turns out I live alone and was traveling so I expected a lower Bill).

    JEA credited back the low charge from those months and added an arbitrary higher charge for the last two months to my March bill. I spoke with a CS rep who explained this pretty unapologetically. I asked for a manager call back, spoke to her tonight (she was polite but said policy is policy) and they basically said I'm out of luck. I have no choice but to pay this arbitrary high charge that I do not believe I used, that no one can prove I used, or they will shut off my power. They wonder why their reviews are lower than other options. How is it OK for them to have captive customers and then get to make up numbers for your bill that they can't prove were used.

    14 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Feb. 18, 2021

    I just Moved to Jacksonville Fl July 2020 from Ga and I have never had an electric bill over $120 but JEA is out here robbing their customers. For one month my bill was $460! I couldn’t believe it smh. It’s a pandemic and you all are robbing us to keep our lights on. I have 2 children and just lost my job due to COVID. How am I going to pay this bill... Yeah soon as my lease is up I’m moving out of Jacksonville.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 16, 2021

    JEA are run by criminals just like everything else in Jacksonville. I have a 500 square foot apartment with a space heater as the only source of heat and these fools came at me with a 170.00 surprise in December! In five years I have never had a bill higher than 100.00 in the coldest or hottest months because it's a 500 SQUARE FOOT AREA!! Crooks, taking advantage of people struggling during a pandemic! Their board should be fired and the people given checks for the money they cost them with their blatantly fraudulent practices! Will get my money back JEA, you can count on it. You will never steal from me again!

    This all stems from lack of honest and capable leadership in Jacksonville. Jacksonville is a police state who seems to get most of the city's money from the criminal justice system and now I'm thinking there is a lot of money changing hands through its utilities! You are worse than crooks and thieves, you are traitors! THE CITY WILL BE PAYING MY MARCH BILL NOW! YOU ARE THE SCUM OF THE EARTH!

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 28, 2020

    Resident of Northside Jacksonville Florida Placid and Drive area. My grandmother has 103 has been here for over 60 years. I relocated from North Carolina to Florida only to find that the water that's backing up in my grandmother's house is Purex or water I've already called the city and they stated that it has something to do with the piping in the house which is false. My neighbors have already reflect their whole entire house in the same thing as still happen sewer water backing up into the residence homes. If you follow back in the news as the side of town the city should have taken care of years ago. If I'm correct it will be over 50 years ago. Nothing has been done to our water is backing up into sink bathtub. Children are drinking this water. Having to you maintain hygiene and such field not to mention JEA has been known for fraud and their City I have walked the entire a resident who own their homes at the same thing.

    It is the responsibility of the owner of the house however if the owner of the house has already repaid their whole house and explain to me why they still have sewer water backing up if I leave the Jacksonville and continuously try not to be responsible for the quality of water that are being pushed in these houses and their excuse has always been this is the responsibility of the resident however it does not explain why sewer water is backing up into everyone. Definitely would like someone to look into that. Definitely going to reach out to the news channels here in Jacksonville. Definitely need something done about this.

    There's nothing but elderly people that live on this block and I believe this is why they are continuously not trying to take care of the situation but I am definitely not going to give up. I feel like this is just one more added thing that Jacksonville is lacking taxpayers app and earn money only to have sewer water coming out this week. Somebody please.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 25, 2020

    I'm truly disappointed at people working in JEA. Due this period when we all experiencing hard time with COVID-19, JEA is taking from me $500 deposit. In this period when we all have difficulties just to pay our regular bills and payments. We are not able to work due the situation and virus that affected us. But for JEA is not just enough to collect regular payments. They need to take extra $500 from my account and keep money for themselves NOW in this situation when I'm not even able to go outside and make money. When money is just going from account and no income. Truly disappointed that this is how we have support from JEA during COVID-19.

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 21, 2019

    My water was disconnected but no notice was left that this was the case. When I called it said was due to non payment, but not from regular bill but from additional deposit was being access. Pay the amount at 6:20 pm. Called JEA. I was informed that I missed the payoff time by 20 minutes to have anyone come out and reconnect water, the representative said the water would be reconnected between the hours of 8:00 AM and Noon. My wife called as well and was told the same thing by a different person.

    AT 12:30 today called customer service. They said it would be sometime after 1:00-6:00, stated to them we were told 8:00 am to 12:00. She said, "No one should have told you that." We informed her that two people from their office provided that information. The customer service rep stated "Well the customer service rep should have never have told you that! The Rep are Wrong." We ask her both reps were incorrect, she stated, "Apparently so." When does JEA ever stand behind what is being told to their customers? There is an apparent disconnection between customer services, but it is the customer who pays for the miscommunication.

    7 people found this review helpful
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    JEA Company Information

    Company Name:
    JEA
    Website:
    www.jea.com