JEA Reviews

I understand that Helene came and caused outages throughout certain areas, but to be the only person on your street without power is crazy! It’s not the first time I’ve told them this meter was reading “error” after an outage. I’ve been calling multiple times over the last 24 hours to see if a technician could assist with the meter because it’s reading “error” and I’ve gotten the same response from each representative who has answered. “Thank you for calling, I will put in a ticket.” Why do you have to put in a ticket when I’ve called multiple times to check the status of the only ticket that should be showing on my account? Then when I open their outage map my location does not show pending assistance nor outage acknowledged, it only shows after I get off the phone with the representative.

We’ve endured many storms in this area in the past. Many worse than this last one. Jea used to restore power promptly. This is not the case with this storm. Jea is slow, unresponsive, rude, and unprofessional. The Degan administration is turning a blue eye apparently. Under republican leadership, things seemed to be a bit more urgent. With the current situation downtown, it just seems like it’s all about profit and screwing the people. Jea is a disaster. Jax is better off selling Jea and bringing in Fla power.

Our power did not go out with the storm, but after everything is over @ 6pm the next evening our power goes out? Systemic issues prevented us from even being able to report our outage via phone or internet. It is now midnight and JEA cannot even give us an ETA?? Typical JEA - def ZERO sense of urgency and ZERO preparedness. Spoke with a live person finally just to get a blanket response. Elderly and disabled people up and down our street who need power to be able to function - so sad. Not to mention how unsafe it is to have no power in the middle of the night!!?! It NEVER improves from year to year - only gets worse.

There are two words that describe JEA. Hot garbage. They do not care about their customers. I used to be a big-time supporter of them and despite what people said I always stated they treating me with respect. With the events of the storm and their very Unprofessional and uncaring attitude of even giving a simple ETA as to when power will be restored it shows they do not care. But what do they care, they hold them monopoly here.

Power's been out all day after a storm and not only can you not get a human being on the phone, their voicemail says office is closed even though it's supposed to be open. Customer service is terrible but then again it doesn't have to be good when there's no competition.

With current storm Helene it brought very little damage to anywhere in Duval county...yet thousands are without power due to JEA doing no maintenance or upgrades anywhere...obviously as a part of Duval county government...THEY SUCK. JEA should be disbanded...BRING IN FPL!!!!

I really wish there was another energy company to utilize in Jacksonville, literally one of the worst energy companies I've ever put up with, and as a veteran I have traveled to a lot of different places. Horrible that they have a contract where they are the only ones allowed to power Jacksonville. A real nightmare, not to mention personal problems with certain workers coming onto my property to look at a former tenant's bicycles with obvious I'll intent.

Someone please find a way to get a petition going to fully remove JEA, giving us access to public business that provide electric services instead of it being city owned, city is scamming the living crap out of their community using JEA as a milking device, JEA needs to be either disband or sued for the actual damage it's causing to residents of Jacksonville with the mafia behavior it possesses, stealing money from its residents but at as well as Jacksonville's Major for knowledgably knowing that compare to anywhere else in USA,.

Shout out to JEA. Who give no cares in the world about any of their customers. I just want to say to the biggest scam company in Duval, I hope you all can feed your families, have laughs at the table with your lights on, be able to afford health insurance, dental, rent, car and most of all, food. We’ll be taking from food and rent and car this month to pay the scammers of JEA. Have fun eating lunch today and enjoy every bit, and think of the others you spit on knowing they’ll be going to bed hungry. Have a horrendous rest of your year. Sincerely a paying human being.

My water/sewer meter was broken which caused the meter to give estimates of my utility usage. My bill is $503.57. It estimated my water/sewer usage as 15,000 gallons. I don’t have a pool so that information of usage is incorrect. While on a call with JEA representative, they set an Appt for an analyst to come out. July 30, 2024, a JEA water analyst came to my home and replaced the meter. He stated,” No leaked indicated, meter was being estimated, causing customer to be in higher tier. Account needs to be adjusted.” I have talked to several JEA representatives and each one contradicted the other about my bill. I paid $314.50 of $503.57 which left a balance of 189.07.