Jacksonville, FL

 3.3/5 (312 reviews)

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Overall Rating3.3 out of 5
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About JEA

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 13, 2023

No company should have a monopoly over everything. This is the ONLY electric company we get to deal with and if we want electricity we have to pay them whatever they want - not what the electricity is worth - ONLY what this company wants. I wish that Ben Franklin never discovered electricity or I wish he got a patent on it so nobody could use it. During the middle of the COVID pandemic, they took the liberty of using my whole deposit money without my consent and paid my electric bill. They had no business doing that because I was retired and had nothing to do with no job or no paycheck during the pandemic.

Now I am being charged really, really high rates and I'm literally living in the dark. I don't use my oven or stove. I don't use my dishwasher. I don't take showers or baths every day. I don't use my washer or dryer. If I decide to eat, I wash one dish a night. And I'm still being charged a very high bill. I have the lights out most every day and what lights I do use, there are 15w bulbs in them. I am also using night lights. I wouldn't want to work for this company because they shut electricity off when people don't pay their bills and they are responsible for killing people. I don't want that on my conscience when I die.

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Verified Reviewer
Original review: Dec. 30, 2022

JEA has the worst billing department I have ever had to deal with. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! I only received one confirmation email and somehow I did that. They said they would refund the amount and I would get it in 6 days. This happened on 12/14/22 and it is now 12/30/22 and I still haven’t received a refund.

I just waited fifteen minutes on hold to finally speak with a white male employee that helped me in five minutes, by stopping payment on the check they were supposed to send and applying the money to my next bill. This one employee out of five that I’ve had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. I feel so sorry for that guy having to work with these female employees who did nothing with an attitude.

3 people found this review helpful

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    Verified Reviewer
    Original review: Dec. 15, 2022

    JEA is horrible. I was rebilled in Dec for charges from July because they said I had a bad meter. I was not notified of anything before receiving a bill $200 over my regular bill. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. This just means they are going up about 120 on my bill as well. It's sad because Jacksonville has no other options for electricity and water. How is this not price gouging. JEA is the worst!

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 23, 2022

    My meter was changed out July 28th. Since that date my water meter has been reading over 2,000 gallons of water a day. JEA will not reimburse me. I need help because I have paid $750 in 3 days. Please help me.

    5 people found this review helpful
    Verified Reviewer
    Original review: Aug. 30, 2022

    My fuel charge is amt of electric. 901.70 that's freaking crazy. It's my whole damn pay check. Same kw as last yr but 300.00 more. Something has to help us. Why are the allowed to do this? What as consumers can we do?

    8 people found this review helpful
    Verified Reviewer
    Original review: July 12, 2022

    Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. So glib and business like. Every year, you post that and it's like putting salt in the wound.

    5 people found this review helpful
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    Verified Reviewer
    Original review: July 7, 2022

    My bill went from 100 to 150 a month to 255 a month in one year. This is getting out of hand. How can I afford this!! Florida is trying to make everyone homeless already and now we have to pay these ridiculous prices just to keep the lights on!!!

    12 people found this review helpful
    Verified Reviewer
    Original review: June 25, 2022

    Jea is extremely expensive. My bill cost almost $100 more last year. I have watched it go up and up. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Hiking our bills constantly. We need deregulation and competitive company access to free and discount solar panel in community to supplement cost for all. Jacksonville invest in good for people and not for these corporations. We can never recover from post pandemic with this American greed.

    9 people found this review helpful
    Verified Reviewer
    Original review: June 10, 2022

    We are tired of having to pay fuel cost. We pay almost a 100 dollars a month in fuel cost on top of the light bill. This is really ridiculous. Jea needs to stop charging us fuel cost. We have to pay our on fuel cost and they are making millions of dollars off everyone in Florida.

    7 people found this review helpful
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    Verified Reviewer
    Original review: April 13, 2022

    JEA came out to my home & took my meter Saturday without telling me. Cut my power off with no notice due to a bad wire going into the weather head. They told me this verbally, not even on paper. I had to write it down with a pen so I knew what to tell the Electrician. Turns out this work is very expensive. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. Just said to call an Electrician to fix. It's not their problem. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. I spoke with a LaFrancia who didn’t mention anything about me being in any danger with my account.

    Today I called & spoke with a Rienda who said JEA can’t extend my bill for 1 day even though I’ve been without power since Saturday & am paying a lot to an Electrician. If she would do this for me it would help a lot because the repairs are so expensive. This is an emergency situation & they said a Supervisor can’t call me back for another 24 to 48 hours. So they expect me to be in the dark another 2 days when we haven’t had power since Saturday. This company is a joke. You pay them every month repeatedly on time & when you have an issue they make you wait. Worst customer service ever. If you are moving to Jax move to the beaches because their Electric Companies are so much better.

    3 people found this review helpful
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