JEA Reviews

This is a scam company. They are cutting off lights and the bill isn’t due for another week. They are raising bill prices because we have no other company to choose from in Jacksonville. A class action lawsuit needs to filed and I’m not the only one with this complaint.

JEA is a disgusting money hungry company. The employees don’t have a care in the world if the mistake was on the company’s part or not they don’t take the time to review and help correct the matter they just gonna add a fee regardless and your only option for their mess up is to pay right then and there or pay more later.

I have to give 1 star to be able to write a review. Otherwise this company deserves negative star. I diagnosed with brain tumors and I am a teacher in public school meaning I am just trying to live from the check to the check, having extra medical bills but me late with my JEA bill but I was always paying since 2014. They make my payment go through third party to pay $2.35 fee will every bill. Additionally charged me deposit again $370 just because 3 of my bills pace late with couple days even I paid the $20 late fee. This crew of JEA with no humility deserves the worst comments and worst reviews as they are from the highest manager to the little mean rude customer service associates who answered the phone. Shamed on you JEA.

I went with my twenty something grandson to JEA downtown Jacksonville to get his first new utilities service. He is certainly not business savvy and your associate, Jeanette, showed great patience and understanding helping him navigate the process. Her kindness and helpfulness was greatly appreciated.

Hello, we are the residence that you worked on all night long and you’re still here this morning at 3:30 fixing our water sewer line. You’re absolutely fabulous. All you guys work in a team. You look like you’re all brothers laugh out loud. I really wish I could’ve met you all. You’re in my cul-de-sac right now. You worked on that sewer line. You got it repaired. I can’t thank you enough. It’s been a dream after 20 years so unfiled helped us. No one else would help us. They just ignored you or to the side, but I called your office for our water company over here at normandy Village. Miss ** thank you so much. You’re the one that reached out to them. They were right here as soon as you called.

This is a cry for help. The $638 deposit increase was added BEFORE I missed two payments. I was already behind and struggling when that charge was placed on my account. After that, I became overwhelmed, lost work, and barely had income coming in. I was exhausted, stressed, and trying to survive. I then missed two payments — not because I didn’t care, but because I couldn’t keep up anymore.

JEA is ridiculous! They claim to make zero errors so nothing ever changes. 1ST ERROR. JEA used my old work email from a previous job from over 3 years ago then sent a letter saying I needed to update my account since my email was wrong. I went to JEA online to verify. YES, my account had my correct email. The old email isn't there at all. THEIR LETTER WAS WRONG! MY EMAIL HAD BEEN CHANGED THREE YEARS AGO! 2ND ERROR. I called customer service & after being on hold for 10 minutes, I was hung up on. I had to call back. 3RD ERROR. The second time I was on hold for 40+ minutes. FINALLY I got a rep, who proceeded to tell me I had not updated email. I WAS LOOKING AT MY ACCOUNT PAGE SHOWING MY CURRENT EMAIL!

JEA is the worst Company I’ve ever had to deal with in my life! I’m on the monthly where you pay an average every month, or so far this year, I’ve overpaid $429.33. Yes, I said $423.33 and they want $40 more than my bill is this month and if I want to change back to monthly, I have to pay them a deposit and more than my actual monthly bill is when I’ve already overpaid them $429.33! I will be contacting the lawyer today to see if this is legal! Also, I have been with them for six years, never made one late payment not even a late fee and my banking account gets hacked. My payment does not make it to them on time. They thought $210 deposit on me, then I didn’t even get my whole deposit back!

Hire more customer service reps. 2 hour hold time is just awful and I have to listen to the same 8 second jazz loop over and over it's driving me insane. Also the rates are very high. JEA seems like a sketchy company in general.

HORRIBLE. ABSOLUTELY GARBAGE. Not only do they charge outrageous prices on electricity now they turned my lights off for $7.00? Wtf made me pay $35.00 restore my power. I've got two dogs English Bulldog and Pug at home in Florida. 90 degrees will kill them being in a house with no power. Over $7.00 how petty and greedy JEA is. Makes me sick. They monopolize the city so you have no choice but to use them or you're stuck with no other power options. Jacksonville residents deserve better than this scam of a electricity company. If they had an option for zero I'd give them that call center min to wait time 15 to 20 mins. It's outrageous. JEA sucks. They know it can not wait to move out of this company boundaries.

I paid $465 for electricity, then watched my home get hit with violent surges that damaged my AC. No storm. No warning. No explanation. JEA is a city-owned utility, but it operates like a private company with no accountability. Rates keep climbing, service is unreliable, and leadership has a history of corruption — including a CEO convicted of federal fraud for secretly trying to sell the utility and cash in on it. If we are paying this much, we deserve safe power and honest leadership. JEA is failing on both.

What a piss poor company that embodies the definition of GREED. They’ve started doing a tiered payment system so the more you use the more you pay when their rates were already incredibly high. You use over 1,000kw you’re now in tier 2 paying more per Kw. On top of that you have a fuel charge (separate from natural gas charge). This is you paying for the fuel required to generate the electricity that you’re already paying outrageous pricing for, so if you love paying absurd prices and then paying for it twice you’ll love this company. We need competition so badly to get JEA in check.

Worst so called no-profit organization. My a$$!!!! Charged me for one person staying at home for 5 hours a day $348. I even turn my AC off when I leave 5 o’clock in the morning. I have been praying against those who are the decision makers and getting rich by sucking people’s blood.

Monthly rates super high. I am a senior living single family home alone. l pay $103 per month electric and water. That's a lot. They need to Lower their rate. They pay themselves a high salary not thinking about customers.

I have been a JEA MyWay for some time now and I never experienced the taxes and charges they add to my account compared to my account last year. They are always trying to get more money off of you than you need to pay. They get mad to see you have a lot of money on your account like you supposed to be in the dark. If they are going to get jealous of people adding enough money in their account then why have the my way plan? It's their way not mine because they add as many charges as they want and don't have to face no consequences. This company needs to be investigated because they are scamming.

If I could give them a zero I would. JEA has the worst utility service in Northeast Florida. They turned my service off for a late payment. However, we paid the bill at 2:55 pm in the afternoon. I did not know that they changed their time on when the bill had to be paid by 2:00 pm. I called and spoke with the young lady and kindly asked her to please have the service turned back on due to us having small children in the house, it's so sad they would not turn the services on until a business day. They don't care about our children. Life happens to good people and our new mayor supports them in their bull! And I have been a resident of Florida for most of my life.

Worst company everrrr. They don’t care about no one but their pockets!!! How you gonna give this lazy a raise then raise our rates but yet they get a lavish Christmas party every damn year!!! JEA needs to be audited!!!

This is the worse company to supply utilities for their people since they have no empathy and train the employees to care even less. They charge extremely high fees for poor service. and even if you owe them a penny they will disconnect you. If anyone Knows about Cons this is them!!!! $800 a month and zero explanations given by a JEA investigator.

I waited over an hour to be transferred 3 times by reps that claimed they were not trained to help me with my MyWay account. I finally got connected with a MyWay rep and they still couldn't help me. So I just wasted over an hour. This is ridiculous.

JEA is the worst utility bill company I have ever dealt with. They have charged me $600 for 2 weeks of service?? Lawsuit is coming and it’s going to be coming quick. I hope they lose business and all of their funds they have robbed the good people of Florida from.

JEA can do whatever they want, seems to be the overall attitude and with the Mayor's consent. I was/am a good, solid paying JEA customer for over 12 years now. In both homes I lived in Jax, I was never shut off, nor ever got late payment fees. By the time my credit score was around a 798 FICO score, JEA told us that "their credit score" for us was below the threshold! I had two slight late payments over the past year, from Feb 2023-Feb 2024. This was during short vacations. Both were caused by VyStar bad balance reporting during their transition to a new online banking system when huge delays in correct ledger balances appeared. We tried to explain but we're not allowed to make ACH bank payments any longer. JEA required a credit card on file and would use such in case payments were missed.

I’m the account holder for the household and it’s in my name. Was on hold for 50+ minutes trying to figure out why my power was shut off absent any form of contact from Jea regarding it. Had auto pay set up but they didn’t pull a month's bills from my account so they shut off the power absent warning. Extremely unprofessional that my fiancee can call and immediately have a rep answer but I can’t.

So I had a leak that ran my bill up $400 and it wasn’t my fault. Landlord won’t pay it. Okay cool. Asked to get the bill adjusted. They only took off six dollars. Mind you my bill is normally 100-120. Never anything extra. They said it wasn’t flagged as irregular yet my usage never exceeds 70. From the leak I had numbers like 750 830 1450.. and my normal numbers are 10 10 20 50 highest I ever saw was 70. I cannot wait to leave. Jacksonville JEA is the worst.

I understand that Helene came and caused outages throughout certain areas, but to be the only person on your street without power is crazy! It’s not the first time I’ve told them this meter was reading “error” after an outage. I’ve been calling multiple times over the last 24 hours to see if a technician could assist with the meter because it’s reading “error” and I’ve gotten the same response from each representative who has answered. “Thank you for calling, I will put in a ticket.” Why do you have to put in a ticket when I’ve called multiple times to check the status of the only ticket that should be showing on my account? Then when I open their outage map my location does not show pending assistance nor outage acknowledged, it only shows after I get off the phone with the representative.

We’ve endured many storms in this area in the past. Many worse than this last one. Jea used to restore power promptly. This is not the case with this storm. Jea is slow, unresponsive, rude, and unprofessional. The Degan administration is turning a blue eye apparently. Under republican leadership, things seemed to be a bit more urgent. With the current situation downtown, it just seems like it’s all about profit and screwing the people. Jea is a disaster. Jax is better off selling Jea and bringing in Fla power.

Our power did not go out with the storm, but after everything is over @ 6pm the next evening our power goes out? Systemic issues prevented us from even being able to report our outage via phone or internet. It is now midnight and JEA cannot even give us an ETA?? Typical JEA - def ZERO sense of urgency and ZERO preparedness. Spoke with a live person finally just to get a blanket response. Elderly and disabled people up and down our street who need power to be able to function - so sad. Not to mention how unsafe it is to have no power in the middle of the night!!?! It NEVER improves from year to year - only gets worse.

There are two words that describe JEA. Hot garbage. They do not care about their customers. I used to be a big-time supporter of them and despite what people said I always stated they treating me with respect. With the events of the storm and their very Unprofessional and uncaring attitude of even giving a simple ETA as to when power will be restored it shows they do not care. But what do they care, they hold them monopoly here.

Power's been out all day after a storm and not only can you not get a human being on the phone, their voicemail says office is closed even though it's supposed to be open. Customer service is terrible but then again it doesn't have to be good when there's no competition.

With current storm Helene it brought very little damage to anywhere in Duval county...yet thousands are without power due to JEA doing no maintenance or upgrades anywhere...obviously as a part of Duval county government...THEY SUCK. JEA should be disbanded...BRING IN FPL!!!!

I really wish there was another energy company to utilize in Jacksonville, literally one of the worst energy companies I've ever put up with, and as a veteran I have traveled to a lot of different places. Horrible that they have a contract where they are the only ones allowed to power Jacksonville. A real nightmare, not to mention personal problems with certain workers coming onto my property to look at a former tenant's bicycles with obvious I'll intent.

Someone please find a way to get a petition going to fully remove JEA, giving us access to public business that provide electric services instead of it being city owned, city is scamming the living crap out of their community using JEA as a milking device, JEA needs to be either disband or sued for the actual damage it's causing to residents of Jacksonville with the mafia behavior it possesses, stealing money from its residents but at as well as Jacksonville's Major for knowledgably knowing that compare to anywhere else in USA,.

Shout out to JEA. Who give no cares in the world about any of their customers. I just want to say to the biggest scam company in Duval, I hope you all can feed your families, have laughs at the table with your lights on, be able to afford health insurance, dental, rent, car and most of all, food. We’ll be taking from food and rent and car this month to pay the scammers of JEA. Have fun eating lunch today and enjoy every bit, and think of the others you spit on knowing they’ll be going to bed hungry. Have a horrendous rest of your year. Sincerely a paying human being.

My water/sewer meter was broken which caused the meter to give estimates of my utility usage. My bill is $503.57. It estimated my water/sewer usage as 15,000 gallons. I don’t have a pool so that information of usage is incorrect. While on a call with JEA representative, they set an Appt for an analyst to come out. July 30, 2024, a JEA water analyst came to my home and replaced the meter. He stated,” No leaked indicated, meter was being estimated, causing customer to be in higher tier. Account needs to be adjusted.” I have talked to several JEA representatives and each one contradicted the other about my bill. I paid $314.50 of $503.57 which left a balance of 189.07.

I am beyond frustrated with JEA's unfair treatment of customers, particularly those who are already struggling. After losing my job, I had a few months where I couldn't pay my bills on time due to no income. As a single mom of three, I worked hard to get back on my feet, and just when I thought I was making progress, JEA slapped me with a $550 "Risky Customer" deposit.

JEA sent me an email stating; "You have a credit of $640.00 to your JEA ACCOUNT." I was relieved to know that a credit was attached to my account. Let me remind you of something; they sent this email on the day it was due. I paid it prior to getting an email. Then the next morning I get another email saying, "Oh sorry that message was sent in error. You don't have any credit." If I had spent that money on something else. I would have been in trouble. Nowhere in the world do you give something to someone, and then say sorry. It's gone. You lost it. You can't have it back. You don't go out to eat, get served something that wasn't yours, leave with it, and then get a call saying you have to come back and pay for it. IT'S GONE!!!! This is classified as negligence. You can sue for this. Be better. This is why you should graduate HIGH SCHOOL...

I recently purchased a house with a 374 sq ft cottage on a separate lot. The house and guest cottage each have their own utilities. I called JEA to have the power and water turned on to both houses, and there way no problem with the main house. The power for the cottage had a problem where the lights were dim. And it didn't have proper voltage. I called JEA and told them that I wasn't getting the correct voltage to the meter. I could visibly see that the wires coming to the cottage had been spliced and were 2 different sizes. They made me call an electrician who told them the same thing I did and they finally came and changed their wire to my house. The water for the cottage never got turned on so I looked in the meter box and there wasn't one. I had been billed for the cut on and was being charged for water and sewer while there wasn't even a meter there.

JEA is a very fraudulent company. They have been billing huge amounts for electricity and water even when residents are out of town. There is absolutely no usage or intensely reduces like only 5% of the normal usage yet the bill was almost exact and at times even more than when residents were in town and living in the house. A 40 days out of town was exactly the same as 40 Days in town and invincible in the house. Even the Ecobee thermostat sends an email with the low usage of electricity the hill is exactly the same as the last month. I think a group of attorneys should look into these fraudulent billings and go after JEA with a class action lawsuit.

They overcredited my account for a mistake they made then demanded I pay it back or they'd cut off my electric. It's their mistake. Not mine. Their JEA EZ-PAY messed up the payment. They need to be investigated and fined for this.

When I first bought this home 23 years ago I was paying $100 a month with three other people living with me. Now by myself, I’m paying nearly $400 a month. JEA seems to be monopolizing and taking advantage of people during a time when it’s hard to even afford rent and mortgage for most.

JEA is horrible company overall. Rates are horrible. They do not assist people with making arrangments, at least not decent arrangments, then they send a disconnection notice the same day that your service is to be disconnected!!! How is that fair!!!! The worst company ever, but they don't care because it's the only option people of Jacksonville have to have electric service, which is also horrible.