JEA Reviews

I waited over an hour to be transferred 3 times by reps that claimed they were not trained to help me with my MyWay account. I finally got connected with a MyWay rep and they still couldn't help me. So I just wasted over an hour. This is ridiculous.

JEA is the worst utility bill company I have ever dealt with. They have charged me $600 for 2 weeks of service?? Lawsuit is coming and it’s going to be coming quick. I hope they lose business and all of their funds they have robbed the good people of Florida from.

JEA can do whatever they want, seems to be the overall attitude and with the Mayor's consent. I was/am a good, solid paying JEA customer for over 12 years now. In both homes I lived in Jax, I was never shut off, nor ever got late payment fees. By the time my credit score was around a 798 FICO score, JEA told us that "their credit score" for us was below the threshold! I had two slight late payments over the past year, from Feb 2023-Feb 2024. This was during short vacations. Both were caused by VyStar bad balance reporting during their transition to a new online banking system when huge delays in correct ledger balances appeared. We tried to explain but we're not allowed to make ACH bank payments any longer. JEA required a credit card on file and would use such in case payments were missed.

I’m the account holder for the household and it’s in my name. Was on hold for 50+ minutes trying to figure out why my power was shut off absent any form of contact from Jea regarding it. Had auto pay set up but they didn’t pull a month's bills from my account so they shut off the power absent warning. Extremely unprofessional that my fiancee can call and immediately have a rep answer but I can’t.

So I had a leak that ran my bill up $400 and it wasn’t my fault. Landlord won’t pay it. Okay cool. Asked to get the bill adjusted. They only took off six dollars. Mind you my bill is normally 100-120. Never anything extra. They said it wasn’t flagged as irregular yet my usage never exceeds 70. From the leak I had numbers like 750 830 1450.. and my normal numbers are 10 10 20 50 highest I ever saw was 70. I cannot wait to leave. Jacksonville JEA is the worst.

I understand that Helene came and caused outages throughout certain areas, but to be the only person on your street without power is crazy! It’s not the first time I’ve told them this meter was reading “error” after an outage. I’ve been calling multiple times over the last 24 hours to see if a technician could assist with the meter because it’s reading “error” and I’ve gotten the same response from each representative who has answered. “Thank you for calling, I will put in a ticket.” Why do you have to put in a ticket when I’ve called multiple times to check the status of the only ticket that should be showing on my account? Then when I open their outage map my location does not show pending assistance nor outage acknowledged, it only shows after I get off the phone with the representative.

We’ve endured many storms in this area in the past. Many worse than this last one. Jea used to restore power promptly. This is not the case with this storm. Jea is slow, unresponsive, rude, and unprofessional. The Degan administration is turning a blue eye apparently. Under republican leadership, things seemed to be a bit more urgent. With the current situation downtown, it just seems like it’s all about profit and screwing the people. Jea is a disaster. Jax is better off selling Jea and bringing in Fla power.

Our power did not go out with the storm, but after everything is over @ 6pm the next evening our power goes out? Systemic issues prevented us from even being able to report our outage via phone or internet. It is now midnight and JEA cannot even give us an ETA?? Typical JEA - def ZERO sense of urgency and ZERO preparedness. Spoke with a live person finally just to get a blanket response. Elderly and disabled people up and down our street who need power to be able to function - so sad. Not to mention how unsafe it is to have no power in the middle of the night!!?! It NEVER improves from year to year - only gets worse.

There are two words that describe JEA. Hot garbage. They do not care about their customers. I used to be a big-time supporter of them and despite what people said I always stated they treating me with respect. With the events of the storm and their very Unprofessional and uncaring attitude of even giving a simple ETA as to when power will be restored it shows they do not care. But what do they care, they hold them monopoly here.

Power's been out all day after a storm and not only can you not get a human being on the phone, their voicemail says office is closed even though it's supposed to be open. Customer service is terrible but then again it doesn't have to be good when there's no competition.