AmeriGas

Called for propane delivery. 11 days later realized they never came and almost on empty, called them and they said they could deliver within 24 hours for $300 fee. After arguing with them they agreed to come within 24 hours for no fee and never came. Two days later we ran out of propane, I called them and they couldn't guarantee when someone would be there. I was on the phone for hours. It's all done overseas in the Philippines. They don't seem to have any contact with the delivery drivers. Prices are much higher than their competitors. We want to switch but they don't make it easy. Total nightmare

Amerigas customer service is the worst company I have ever dealt with in my life. I called to open an account, which was an easy process, however, from there everything went downhill. Customer service agents would just simply hang up on me when I would call to find out what was happening with the hook up of my tank, others would just leave me on hold indefinitely. Eventually, Amerigas "Supervisors " made me an appointment which never happened two days in a row. If I could give this Company a zero I would they do not deserve a one star. At this point, they still have not serviced me with installation of the tank and I will probably close the account and go elsewhere. Service here sucks!

We had a small propane tank for our single gas fireplace which we rarely used. After not using it for a year or so - we had the tank removed. It took months for the tank to be picked up after the order was placed. I then got a bill for about $150 for removal of the tank. Funny how there is no fee to start service. We grudgingly paid that and were glad to be done with Amerigas. A month or so later - another bill for $160! Another call to Amerigas and they claimed this was for tank rental. So - to have the tank I was not using removed - I am out $300. This is after paying years of bills for propane. Very POOR customer relations. I would not use this company again.

Just had propane delivered yesterday. Cost per gallon was $4.629. 2 weeks ago I had propane delivered to my church which is 5 miles away from a competitor. Cost per gallon was $2.999. How can they justify this discrepancy. They charge a Fuel Recovery Fee of $9.99. ALL competitors in the area do not. They charge $11.99 HazMat Fee. Competitors charge $9.00. Is this legal to overcharge by this amount? Are there no price controls in VA?

The last time we needed propane, it took 2mths before they brought it out, we are on auto fill, they never showed up, we have no heat, it's snowing and I have a child. Do not choose them, they're horrible! This has happened too many times with them now, our stove is also propane so we are without heat because of them and have to spend money we don't have ordering out. We always pay our bill and pay on time but yet they are not reliable or accountable and somehow will try and find a way to charge you for this mistakes!

This company has the worst customer service. You never know when the delivery will come after you order. They give you a timeframe but they never can you the gas in the timeframe they give. By the time you do get gas your tank is on empty. If I could get a truck in my yard right now to remove the tank I would. I would not use this company if don't have to. When you try calling customer service you get an automated voice that then takes you to a customer service representative that knows nothing about the gas delivery drivers. They are from another country. What is wrong with good old customer service nowadays???

I do not know how this company stays in business. They have no idea what they are doing. I have had a billing discrepancy since November 2022 and have called repeatedly to clear up. They keep saying they are adjusting the bill and never do and now they sent me to collections. I only used them because they had the best price for propane at the time. The savings isn’t worth the billing headache I continue to have. Don’t order from them if you know what’s good for you.

I swear no one at this company knows what they are doing as month after month, we were promised they had resolved our payment issue. The check cleared our bank but they misapplied to some other customer's account. It has taken five, yes five months to finally get them to apply the money to our account and write off the late fees. Now we are struggling to get the fuel delivered and back on a delivery schedule. I am searching for alternative companies as this is ridiculous!

Save your time and heat your home with an actual dumpster-fire, as opposed to this dumpster-fire of a company. I called up to order propane and was told I needed to pay a previous balance to release a hold a on my account. Ok, seemed kind of odd as the previous time nothing was mentioned about an overage. So I paid it, and waited. Waited over a week after I was granted expedited status. I call them back, and they NEVER RELEASED THE HOLD. Just charged my card for both the hold and their overpriced propane (easily a dollar more a gallon than anywhere in town.) That was a week ago and I am still waiting.

This company basically tried robbing me of my money. Tried saying the place we rent from doesn't own the propane tanks so we couldn't change from their company. We then later found out the tanks are owned by us and we switched companies. They also stole up to $2000 of prepaid propane that I am now going to court to get back because they just keep trying to sweep it under the rug and keep saying they are going to escalate it to their managers to call me back with their resolution team. I gave them a year and kept reminding them. They kept saying the same thing about escalating to their managers for a resolution and a call. I was told this probably around 10 different times through the year. Guess what.... Never got the call! I now had to file a case for a claims court and am going through the Better Business Bureau for help and to report this situation. In short, DO NOT USE AMERIGAS.