AmeriGas Reviews

Amerigas Fort Myers, FL is wonderful. We are new customers. The office is very responsive and informative. Hugo, the service tech explained everything and was wonderful. Thanks for having a great staff!

Not sure what problems they had in the past, but my experience has been completely positive. New propane homeowner for the past year. They came out, did a free safety/check and inspection. Inspector was knowledgeable and taught me about the system. I go on their website when I need a fill, they give me a price, and they're usually there the next morning (3 fills.)

I want to thank Dennis for an AMAZING job with installation of my new tank. He was to come out on January 24, but had an emergency and was unable to bring my tank. The installation was done on January 27th in a timely and professional manner. I hope that Dennis gets to read this and know how much his customer service is appreciated!! Thank you Dennis for going above and beyond!!

We've been very satisfied with Amerigas. The response time using their call center is much improved, including during high demand. Convenient to order online which provides option for text updates for pending deliveries. Price is the lowest compared to all local competitors.

I believe in truth. they are good and dedicated staff. They will go above and beyond to make your life easy and help you in all brutal and nice weather, I have been using them over last 3 and half years. They exceeded my expectation even I live almost 4 hours away. I am a doctor too.

They raised the rates 53% from 2024 to 2025. I can barely afford to keep my house heated at 60 degrees this winter. I am elderly and this has caused me significant stress. This seems very unethical and feels like price gouging.

Amerigas crept our bill up to double market rate and has horrible offshore customer service. Do not do business with these crooks, they won't give you a price because they are a complete rip off. Customer service nonexistent.

New customer and been waiting 3 weeks for gas. Customer service is overseas and hold for “supervisors”. Is sometimes indefinite. Line to nowhere. It’s always an excuse why they can’t deliver. Prepaid over 1225 for gas.

I have been waiting for 2 weeks for my delivery. We use Gas for heating and hot water. We're in New England and it is December. My delivery was scheduled for last week and no one showed up. We are about to run out of gas. I have spend hours on the phone talking to outsourced representative who sound like a bot and who have no idea what is going on and cannot provide any update beside asking me to be patient. Terrible experience!

When the gas delivery was made, the truck spilled a large amount of oil on our new driveway. I contacted customer support several times. A few weeks later the district manager contacted me for information. I explained about the oil spill and sent him pictures. I also requested cleanup. He said he would follow up. He never got back to me. Over the next few months I emailed him directly and contacted customer support several times and they said they would have him call me. I even went thru the resolutions department and still no response. I have never dealt with worst customer service than this.