AmeriGas Reviews

HORRIBLE experience, the worst company in Jacksonville! Very dishonest, dishonorable business. This company is a THIEF! DO NOT USE AMERIGAS! My name is Fanny ** and unfortunatelly I am their customer for more than 30 years! It was Soyer Gas before and it was not bad, but after became AmeriGas is a NIGHTMARE! They charge inappropriate bills, they lie in time spent by the tech, they do not inform the customer about charges for detecting a gas leak, but dare to send and demand outrageous amounts of money! They send me 2 bills total $1400 for 2 visits about a gas leak without even telling me about any charges.

AmeriGas is the worst experience I've had with any company in my life! I was se tup for auto refill for years, then last winter they just didn't refill my tank while I was out of the country for work. My furnace eventually stopped working due to low propane. My plumbing would have froze but thankfully my neighbor was able to use electric heaters to save my house. When I returned home from work, AmeriGas wanted me to pay all kinds of service fees, an expediting fee, as well as an inspection fee because of their negligence.

We cancelled the Amerigas service just a few days ago. The service was at my ex-husband's property who just passed away. I let them know we live out of state and would let them know when someone could be there to open the gate for them. Today was the funeral and Marcus from Amerigas called 19 times during the service! I even texted him asking him to please stop and the calls continued.

AmeriGas has no local customer service. You cannot talk to anyone. Call center has long wait times. Usually 25 to 45 minutes. You tell them what you need and then you go back on hold for another 25 to 45 minutes. The only thing they would do for me is set an appointment that was 12 days out from when they turned off my gas for a faulty leaking valve on a tank that they own and maintain. 12 days! No gas for hot water, cooking, laundry (gas dryer), etc. I am still waiting and do not have any confidence they will show up on the scheduled date to fix the valve.

Sadly, I would not recommend to anyone. They charged multiple exuberant fees (service call and tank retrieval) once I canceled, and did not offer any refund for the gas that I had purchased from them. They just took it. They also left a mess when they retrieved the tank, leaving behind a buried gas line (that they had installed) and the cinder blocks. Their prices continued to get higher and higher by unreasonable amounts year over year and their customer service is poor. Please save yourself the hassle and do not choose Amerigas.

I was a long time customer with AmeriGas, 1995-2025, their business practices went sour, there's no one to talk to about an issue with your account, and if you want to close your account and switch companies they will try dodge you and make it hard for you to close account, the tanks retrieval takes months, you won't get a refund for leftover gas in tank, and the gas mixture is incorrect, yellow flames and black soot on your cookware, I closed my account in Jan 2026, they owe me money for the large amount of gas that was left in the tanks on retrieval, but sent me to collections for some bogus charge, of which there trying to tack this 50 $ late charge to, and I'm not a customer anymore, steer clear of AmeriGas.

When I built my new house they delivered a used tank with the paint peeling off it. It looked horrible and took away from the appearance of my new home. It had that "abandoned in a field" look about it. When I called to see what could be done I was told a could pay a service fee to have it repainted.

DO NOT USE Amerigas. Find anyone else. We have 2 tanks here. 1 with Amerigas (14 years) and Co-op 1 year. This year we noticed that co -op was 1/2 the price so we contacted Amerigas to see what they could do. They never got back to us and picked up the tank. 80% full of propane that we paid for. at 4.99 a gallon. Now they are telling me that we do not get credit for the tank being full and they are going to charge the next person for the propane that we already paid for. NO ONE ever told us that what they pick up they keep. In fact the customer service person we just spoke with said that it was in the works and her supervisor said the account was closed and we were not getting a refund for the propane. We just filled the tank. Why would any person give propane back to a company that they paid for? DO NOT USE Amerigas. Find anyone else.

I just want to add my voice to the many bad reviews. Amerigas' prices are much higher than other providers, and their customer service is very difficult to contact and not very competent.

I switched gas companies due to the high cost of Amerigas product. Also, the speed at which they delivered, which was 7 to 10 days. They charged me $615 to pick up their tank which was empty. When you call the number for Amerigas customer service is outsourced. The representatives are nasty and unhelpful.

Truly wish I could give a negative number. Absolute worst company I have ever had to deal with. I truly don’t know how they are still in business. Hold time is out of control, nobody, rude, completely uneducated on what they are telling their customers. Ridiculous

If I could give 0 stars I would. This company is an absolute joke, as evidenced by the NUMEROUS bad reviews. Finally cancelled my service with them as we are fed up with the headache it is trying to get our tank filled, and the fact we go long stretches without propane because they for some reason can’t come fill it. Now after we get hit with a $500 bill just for them to come collect the tank. What a joke. Stay far far far away from this company.

I was a Amerigas customer for 17yrs. DO NOT RENT A TANK FROM THEM. We had to move closer to family. They charge me $119 to send an employee out to pick my tank up that I rented from them. Then they charge me another $300 for him to pick the tank up. They don't refund any unused propane. My tank was at 35%. They also charged me an $11 credit card convenience fee to pay that outrageous bill. I will never use Amerigas again for anything. They only want all of your money and they know if you don't pay, your credit score will drop costing you more money. Amerigas are a bunch of thieves.

I have been on hold for more than 20 minutes 3 times and keep getting sent to another number and am trying to schedule an underground tank inspection. I WOULD NOT use this company if you have a choice. 0 Stars, not even a 1.

If I could give this company 0 stars, I would. They take "care" of my mom's propane and they are horrible. Mom (who is 87 BTW) had trouble with her heat being out and when she called, she was told that there was nothing that they could do. They would not send a tech out to check the tank and lines. And they wanted my mom to go outside at 9 pm to check to see if there was still propane in the tank.

Very poor. Never get through on the phone and they overcharged us and don't care about their customers. Out of the blue never late on our bill and took us off our plan and charges went ski rocked. I'm still on hold over a 1/2 hour. They treat their customers like crap.

I would give them a zero! Their communication is 0, their punctuality is 0! After residing in our apartment for 6 1/3 years with zero late payments and no payment issues, I had a charge that was triple my monthly bill in February of this year. There is no way that my bill went from max $180 in 61/2 years to a monthly bill of $332. I called them and asked them to check my meter. I got no follow up call, no notification an all. After multiple wrong readings (that they admitted and fixed) I was charged $170 for them to come out and say nothing was wrong. I live in an apartment with 6 other tenants. Long story short 6 months later (with all bills paid on time since) they shut off my gas! When I called to figure out why they told me they can’t do anything about it and it needed to be paid. After paying this erroneous bill in full the next day, I was then slapped with a $379 charge to turn it back on.

Purchased a property with a tank on it. They only filled it when convenient for them so I got central heat and air and they want to charge me $400.00 to remove their tank off my property. I have no contract with them but I have to pay them to remove their garbage off my property.

I had an account with Amerigas for about 9 years. The last time I purchased propane from them they charged me $3.73 per gallon. We have a local company called Silver Valley Propane that was running a new customer promotion. Tank rental from my new company, Silver Valley Propane, is $50 per year versus the $150 charged by Amerigas. For my initial tank fill, I was charged $2.00 per gallon for my initial purchase of 200 gallons and guaranteed a price of $2.50 per gallon for the next two years. Kind of a no-brainer to switch figuring I would save $100 per year on tank rental and my cost per gallon would go down about 35 percent saving me an additional $300 to $350 per year.

I was a customer of Amerigas for 20 years. They have changed to the absolute worst business I have ever encountered. They took my auto payments but never came to my property or delivered any propane my tank was empty. I went to another company because the once local company now outsources to other countries. They blatantly lie and are extremely rude the one on chat are just as bad. They recently called me (July) to pick up my tank that they picked up in December. When they called me I answered the phone when I told them they already picked up the tank the person hung up on me. A few minutes later I received a text saying I had a service appointment with Amerigas. I reached someone on their chat that said she cancelled the appointment. They showed up at my door on the appointment date I was not home but answered the bell through my security camera. II asked the men at the door how I could contact someone local at the company. They walked away without answering me. I have contacted them multiple times because my account has been shows they owe me $900 because they took payments but never delivered any propane. I am very interested in a class action suit if anyone would like to join me.

After repeatedly telling Amerigas that the drivers needed to stop driving over our septic, they did it again and collapsed our lid. Now they have had zero people reach out who could fix anything. We paid 1000s to get it repaired, along with our fence that had to be ripped up to get their truck out of our septic tank. We had to pay to get our septic and fence fixed as it would take weeks to get them to do anything for it. Now reimbursement is being denied unless we waive all liability from Amerigas.

Do not go with this company. Horrible costumer service. Spent two hours on phone to place delivery which never got ordered. Every time they transfer you on hold for another 1/2 hr.

Dishonest and deceitful company. Called to cancel service after almost 30 years with AmeriGas in Orlando Fl, no mention of a tank pick up fee. Received termination confirmation email from them the following day with no mention of a $383.14 fee to pick up their own empty tank which I paid a tank rental fee every year for 30 years.

I run a business that relies on propane for heat during the winter. We are on an auto refill so that we never run out. In February of 26 they did not refill the tank even though we were notified that they would be here. We ran out of propane and the temp dropped into the single digits. We called and were promised a refill asap which never happened. I shut our plant down for several days because of no heat. After more than a week I called a different company to bring another tank and get us back online.

Please, please save yourself a ton of stress and go with any other provider. You will not only hate yourself for making the worse decision of your life by going with AmeriGas, but there will be virtually nobody to help you with the numerous problems you will have with delivery, customer service (none) trying to cancel after you figure out you are in HELL WITH THIS COMPANY. You will start to think a wait time of 2+ hours is a short wait after you realize you could be on hold much longer as they bounce you around and say they are sorry and all of the drivel that they are taught to say to you. This is an honest review from my experience and I have yet to be able to cancel my service. If you go with this company because it's slightly cheaper. You will pay more in fees and trickery and at the end of the day you would give everything in your being to be done with them. So BEWARE AND DO NOT USE THIS COMPANY. Good luck to you and Best Regards.

Worst company ever. Customer service is non-existent and they will make it nearly impossible to cancel. I waited on hold for hours trying to cancel (you can't cancel online). I finally got through and canceled only to keep receiving bills. When I inquired, they said they had no record of me calling to cancel and I would have to call again. Wait time is 110 minutes to speak with someone. I would avoid this company at all costs. Absolutely awful.

I agree with most other reviews; this is a very dishonest company, the technician tells you one thing. Then when the service ticket gets back to the officer, everything changes from billing for items that I should not have to pay as a leased customer and management plays along with the lies and deception! I wish I had an option to get gas service from a different company. Amerigas should be rated 0. Even their own employees says negative things about their company - dishonest, over-billing and lies after lies to the paying customer. I'm reviewing whether I can make a formal complaint against this company for the above acts. Amerigas Sucks period! I've attached my bill that no leased customer should have to pay repairs to their tank - it is not my tank - I lease it!

If there was an option I would give neg. stars. Completely unreliable, disrespectful, and dishonest. Tried to schedule a delivery and they sent the driver out on the wrong day, then said they couldn't fill the tanks that they needed to be replaced. So agreed on a service date. They never showed up then claimed there was no appointment for that day even after it was verified the day before. They then said they didn't have the authority to send a tech out to service my address on the day that was scheduled and that I would have to take another day off work to possibly have them come out some time next week. This is the second home that I had that had originally AmeriGas and now I am switching company for a more reliable company.

Had them out for an 811 Dig alert per CA law and was charged 278.92 to come out and mark the line in the dig path. We called 811 back and were informed 811 that Amerigas charged us 278.92 and never responded to the 811 Dig ticket. 811 said they are not supposed to charge, as this is a free service for a reason. We have filed a formal complaint with the CPUC for them to be investigated and fined. I hope CA runs them out of the state! If you do not pay them, they report it on your credit. They hold you hostage!

This is the worst gas company any can use, actually the one star rating I gave is way to high. I purchased a home doing the winter a year ago and after a few days the house became cold. We moved from the city to the county. Anyway, we contact the previous owners and was told the gas must be out. Its about 17 degrees. The Previous owners try to get a refill for us but Amerigas advise them their account was closed and to get an emergency refill, I had to put the account in my name, To keep my family from freezing, Under duress, I asked for a one time refill and paid the almost $900 bill immediately.

It is now June 2026, I bought a tank from a local Propane tank and gas company in about 2001. Many years later Amerigas took over that company so I started buying Propane from Amerigas a few years ago. Since the only thing in my house that is propane is my stove I only got the minimum of 150 gallons on March 5, 2026. Since it was only for my stove that will last me until I build the all electric house I am planning on building in a couple of years. They charged me $3.899 a gallon and my bill came out to about $650.00 after all the taxes and fees.

Worst customer service experience I have ever had! I contacted AmeriGas on May 14th to refill my forklift propane tanks. I provided my company name, address, phone number, email address — everything they requested. I was informed that company policy required payment in full before delivery and that delivery could take up to one week. I complied immediately and paid in full upfront. When I contacted them today to check on the status of my delivery, I was told they had gone to my “other location.” I explained that I have been operating from the same location I originally provided for over 23 years and that there is no confusion regarding the address I gave them.

I’ve had a billing dispute with Amerigas on my first 800 gallon pre paid fill on our new home in silver springs Florida ongoing since November of 2025. The Billing error is still not corrected after many attempts contacting them by phone, emails and on their message center. The hard to understand and un responsive overseas customer service team never resolve my billing issue so I’ve been buying my propane elsewhere. Recently I’ve been receiving emails from Amerigas apologizing for their horrible overseas customer service team and now they have informed customers that they have brought their customer service department back home.to the USA.

This company is horrible. They mistakenly put a lock on my system and have so far refused to come out and remove it. There is a transfer situation, with me being a new property owner. I get my gas via a meter, and they locked it out pursuant to the old owner's request to terminate service.... I've initiated a new service, paid the first month, and they STILL locked it out and have not come out to remove the lock so I can have gas. It's been 48 hours with no gas.

Still haven’t heard back from AmeriGas. Waited since Thursday for delivery. Was not notified delivery was going to be done so scheduled a representative to come and open up tank who refused to and said the tank was too close to the Heating system, which has been there for several years and why would an AmeriGas representative delivery service man deliver something that was detrimental to the customer, have not gotten a phone call. It is Monday. Was having a party and invited several family and friends to my house and had no Propane that was promised to me. I have a 2000+ credit on my account. I’m very unsatisfied and I’m looking for another Propane provider. Sincerely, in regrettably Karen **

Amerigas has the worst customer service I have ever experienced. I had a leak, they came out, the young man was really nice. But when I got my bill, they charged me for equipment maintenance & Service labor. $212 each. I tried 6 times to call and ask what the difference was. I finally got a person, I explained my bill, they were polite but then said I need to be transferred. I went right back into queue for another 58 minutes. I am convinced their strategy is to just wear the customer out. I give up. But I will look for a new service.

I have been on hold for over an hour. It is now 3 o’clock and I started at 12, after an extensive hour and a half wait I finally got a Jasmine on the phone, gave her my phone number and name and said, "Please if we get disconnected call me back." she assured me she would and said she’d be happy to help me and then drop the call however, it looked like I was still online. I waited an additional 40 minutes and she never picked up, I am so irate right now I have no Propane because mistook another account that I had sold over a year ago and I called them to tell him I had sold the property and to not mistake one for the other and now I am out of propane and have to wait two weeks on a long weekend with no Propane, pissed, beyond, unreasonable.!!!!

US based Customer Service hold/wait time is minimum of an hour, with multiple transfers needed each being an hour long before speaking to an agent. I've spent 3 hours on hold to try to get to the right person to get a tank collected with no resolution in sight still.

I have been an AmeriGas customer since 2006 and to say that anything they offer is customer “service” is an absolute joke. This is the worst company I have ever dealt with. The only reason I stuck with them for so long is because no other service was available to me in my area. Their per gallon amount is almost $2.50 higher than the company I just signed up with, and this is the rate for a customer who has been with them for literal decades. And to top it all off they’re charging a removal fee of $420. $121 of that fee is a “dispatch fee.” So ridiculous.