AmeriGas Reviews

Run Forest, run!!! Despicable company. I was a long time customer of over 20 years. I finally left as they were charging $4.60 a gallon while everyone else was at $2.60 a gallon. Horrible experience with agent when you call. Outsourced outside USA. They don't care. No skin in the game. Switched to a local company. Still waiting for Amerigas to come pick up their propane tank. It's rusting away sitting in my front yard. I'm sure the neighbors love seeing it as much as I do when they drive by.

Worst customer service ever! Prices are outrageous! Way more than other companies for both the gas and tech service. Stay away from this company! Tried calling many times over many days and never got resolved! Tried switching companies and were told it would be over $400 to pick up the tank. Highway robbery!! Condescending attitude of the people who did answer the phone!

STAY AWAY! Amerigas is the absolute worst and most unreliable company I have ever dealt with! If you live somewhere that you rely on propane to heat your home please don't use this company. They will let you run out in the dead of winter, even if you're on their autofill program. Getting billing discrepancies handled is a nightmare! Their customer service is handled outside of the United States with a huge language barrier if you speak English! Don't fall for their reasonable up front rates. There are many hidden fees that brings their service to a much higher price than any other propane supplier in my area! IF YOU OR ANYONE YOU KNOW IS CONSIDERING USING AMERIGAS RUN AWAY!

Terrible customer service. Excessive tank rental fees. Constantly having to call customer service for billing mistakes and hard to understand foreign speaking representatives. They couldn't get the tank to delivery spot so I had to use my tractor to set tank in place for them.

I wish there was a way to select a negative star - but I'll stick with the best option and go with 1. This company has consistently demonstrated poor communication and service, along with employees who don't want to do what they get paid for. My expected deliveries continue to get pushed back with no urgency leaving me to go below the desired percentage so now that have to perform a leak test and get more money from you.. Good luck trying to speak to a representative to solve your issue as they all are taught to say the same thing and leave you hanging.

They lie about price and about being locked in at a certain rate. They have horrible customer service. Their Website don’t work right half the time and they will try to overcharge you every chance they get.

Stay away from this company! It is a crime what they are doing to their customers. Nickel-and-diming their customers for everything for example charging $9.99, a Will Call fee for calling them for a service! Please give your business to a local company if you can, help your community not these greedy bastards!!

In November 2024 I smelled gas so I called AmeriGas. I was connected to someone about 50 miles away. He said it would take him an hour to get to my house. This is fine and when he arrived, thankfully he did not find any gas leak. My complaint is that Amerigas charged me $430.34 for this episode. I have called to complain about this charge three times. Each time I am told that my request for a credit has been "elevated". But they do not know who this has been elevated to, how long it will take for me to hear back. It is now 2 months and I still do not have any response from Amerigas. Worse yet, there is no way to contact Amerigas or to complain other than to call customer service. This seems very unfair and I feel like I have been disregarded. I would like a credit to my account. Isn't there supposed to be accountability from a utility company?

Unfortunately, my tank had run low to 5%. I recognize that is my fault. When I called Amerigas for a fill up they told me the delivery window was going to be 7 - 10 days. I asked if it was possible to get a delivery any sooner. Their customer service people were of zero help except to say if I wanted an emergency delivery, I would have to pay an additional $300. I have been a customer for 15 years and have given them over $20,000 worth of business. I could NOT believe how I was treated as a long-term customer. UNACCEPTABLE!! I called a local fuel company they came out the next day filled my fuel tank, performed a leak test, and were $0.01 less per gallon. Please buy from the small local business. At least they care about their customers. I will NEVER buy from them again.

AmeriGas is by far the worst propane company I have ever had to deal with. The tank rental fees started out not too bad but then they kept upping the fees to the point that they are way higher than anyone in our area and their propane is more expensive too! When it comes to getting rid of their service it's going to cost you a fat chunk of change and a good amount of time. Every number you call plan on being on hold for at least an hour (that's the longest we waited and still no one answered). We were finally able to get a human response via online chat with Vijaypal & the other one was Mascafara. Good thing it was via text and not a phone cal. This is the response to our request to cancel their terrible service: