AmeriGas Reviews

Horrific! We contacted 5 plus times about delivery for propane. No delivery for over 2 weeks, when finally delivered, no contact for someone to be home, and locked account. Unable to have hot water without any knowledge. Told I would hear from leadership after waiting on hold 2x for over 5 hours. Still without propane going on day 17.

DO NOT get involved with this company. Worst customer service in the world, no one answers the phone. I have now been on hold over 2 hours to try to get delivery. Got a text message propane being delivered to our cabin. No one showed up, then got a text message they couldn’t find our address. Yet they have been delivering to this address for 30 + years!!! Now on permanent-hold waiting to get this figured out. It’s going to be worth the extra $300 to end ties with this worthless company.

Worst company ever. Just don't use them or you will regret your decision. If you want to see more, take a look at the overwhelming customer complaints on BBB.

Just look at feedback and read reviews. Stay away from this company.

The Worst Company EVER! Amerigas supplied the propane for my house and I paid Amerigas to install lines at my house. When we arrived and found our tanks emptied, we called and they came to inspect and found no leaks. When it happened a second time, I called them and again they found no leaks. When we smelled propane while sitting on our porch, I called another vendor. They were there within hours and smelled the propane walking up. The leak was between the Amerigas tank and the mixing valve. So I lost nearly 2 tanks of gas, worth approximately 600 dollars. They took no responsibility and charged me 600 more dollars for early cancellation.

Good luck getting any customer service at all. The wait for just getting someone to answer the phone or chat is horrific. I am currently waiting on hold....It's been 1 hour, 1 minute so far. No answer. Yesterday, I tried and gave up after 47 minutes. I didn't get any response from chat either. Just stay away from Amerigas!

Terrible company. DO NOT USE THEM! No live Customer Service (unless you count someone answering your call in India). Slow to fill; quick to bill. RIDICULOUS SERVICE CHARGES AND REMOVAL FEES! Run, Run, Run away from these guys!

Our experience with AmeriGas has been very negative one time they came out and overfilled the tank prompting them to have to remove the tank at that time. We were told that we owned the tank. Five years later after we had been serviced by another gas company they came and put a monitor on our tank after several phone calls both of which we were put on hold for over two hours. We were informed that we did not own the tank. We had the tank removed and I have to say this is the worst experience I have had with a company.

Terrible company. Charging above going rates and the absolute worst customer service ever. Workers lied about trying to reach me and lying about not being able to access property for delivery. They charged my $300.00 for an "emergency" delivery which took 3 days. We have been trying to reach someone for days and are unable to reach anyone. This morning the recording said they have too many calls and just disconnected. As soon as my tank is empty (so I don't have to pay the propane removal fee) I am going to go with another company.

I've had Amerigas for 10 years, unfortunately I was ignorant about my options when it came to propane for my gas logs in my house. I spent a few hundred getting them to set up the tank and a few hundred more to fill it. Little did I know that they automatically sign you up for auto-refill. Use half your tank? Surprise they come whenever they want and fill it and you get a bill in the mail. I wasn't home when this happened and had no idea until I got the bill. I quickly turned that option off. Then, I come to find there's a yearly lease fee. I figured after a few years I'd own the tank but that was wrong too. After 7 or 8 years of paying $140 a year, I sent them emails asking if I now owned my tank, and got no response. I sent them messages via the website, got no response.