AmeriGas Reviews

After repeatedly telling Amerigas that the drivers needed to stop driving over our septic, they did it again and collapsed our lid. Now they have had zero people reach out who could fix anything. We paid 1000s to get it repaired, along with our fence that had to be ripped up to get their truck out of our septic tank. We had to pay to get our septic and fence fixed as it would take weeks to get them to do anything for it. Now reimbursement is being denied unless we waive all liability from Amerigas.

Do not go with this company. Horrible costumer service. Spent two hours on phone to place delivery which never got ordered. Every time they transfer you on hold for another 1/2 hr.

Dishonest and deceitful company. Called to cancel service after almost 30 years with AmeriGas in Orlando Fl, no mention of a tank pick up fee. Received termination confirmation email from them the following day with no mention of a $383.14 fee to pick up their own empty tank which I paid a tank rental fee every year for 30 years.

I run a business that relies on propane for heat during the winter. We are on an auto refill so that we never run out. In February of 26 they did not refill the tank even though we were notified that they would be here. We ran out of propane and the temp dropped into the single digits. We called and were promised a refill asap which never happened. I shut our plant down for several days because of no heat. After more than a week I called a different company to bring another tank and get us back online.

Please, please save yourself a ton of stress and go with any other provider. You will not only hate yourself for making the worse decision of your life by going with AmeriGas, but there will be virtually nobody to help you with the numerous problems you will have with delivery, customer service (none) trying to cancel after you figure out you are in HELL WITH THIS COMPANY. You will start to think a wait time of 2+ hours is a short wait after you realize you could be on hold much longer as they bounce you around and say they are sorry and all of the drivel that they are taught to say to you. This is an honest review from my experience and I have yet to be able to cancel my service. If you go with this company because it's slightly cheaper. You will pay more in fees and trickery and at the end of the day you would give everything in your being to be done with them. So BEWARE AND DO NOT USE THIS COMPANY. Good luck to you and Best Regards.

Worst company ever. Customer service is non-existent and they will make it nearly impossible to cancel. I waited on hold for hours trying to cancel (you can't cancel online). I finally got through and canceled only to keep receiving bills. When I inquired, they said they had no record of me calling to cancel and I would have to call again. Wait time is 110 minutes to speak with someone. I would avoid this company at all costs. Absolutely awful.

I agree with most other reviews; this is a very dishonest company, the technician tells you one thing. Then when the service ticket gets back to the officer, everything changes from billing for items that I should not have to pay as a leased customer and management plays along with the lies and deception! I wish I had an option to get gas service from a different company. Amerigas should be rated 0. Even their own employees says negative things about their company - dishonest, over-billing and lies after lies to the paying customer. I'm reviewing whether I can make a formal complaint against this company for the above acts. Amerigas Sucks period! I've attached my bill that no leased customer should have to pay repairs to their tank - it is not my tank - I lease it!

If there was an option I would give neg. stars. Completely unreliable, disrespectful, and dishonest. Tried to schedule a delivery and they sent the driver out on the wrong day, then said they couldn't fill the tanks that they needed to be replaced. So agreed on a service date. They never showed up then claimed there was no appointment for that day even after it was verified the day before. They then said they didn't have the authority to send a tech out to service my address on the day that was scheduled and that I would have to take another day off work to possibly have them come out some time next week. This is the second home that I had that had originally AmeriGas and now I am switching company for a more reliable company.

Had them out for an 811 Dig alert per CA law and was charged 278.92 to come out and mark the line in the dig path. We called 811 back and were informed 811 that Amerigas charged us 278.92 and never responded to the 811 Dig ticket. 811 said they are not supposed to charge, as this is a free service for a reason. We have filed a formal complaint with the CPUC for them to be investigated and fined. I hope CA runs them out of the state! If you do not pay them, they report it on your credit. They hold you hostage!

This is the worst gas company any can use, actually the one star rating I gave is way to high. I purchased a home doing the winter a year ago and after a few days the house became cold. We moved from the city to the county. Anyway, we contact the previous owners and was told the gas must be out. Its about 17 degrees. The Previous owners try to get a refill for us but Amerigas advise them their account was closed and to get an emergency refill, I had to put the account in my name, To keep my family from freezing, Under duress, I asked for a one time refill and paid the almost $900 bill immediately.