AmeriGas Reviews

They charged me $250 for a survey of my property to install a gas tank. That happened in March 2024. I have been trying to contact the company for many months waiting for the survey to be delivered and for an estimate of how much I will have to pay for the tank. As of today, I have not received any service from them. This is a company that should be held accountable for its abusive business practices.

It has been almost a year we have been fighting with AmeriGas to fix the bill from our previous house before we pay it off but we keep getting invoices with late fees accruing. The people are nice to work with, but ALWAYS have a different story. First, it was told to us they do a FREE safety inspection. They charged us $600 for it. Second, they said they would pump the gas and issue a refund. They did that and charged us $500 for that "service" and issued us a refund for $495...so it cost us more money to give them their gas back. Third, they say that this would be remedied asap. It has been over nine months with late fees for every month. DO NOT DO BUSINESS WITH THEM.

In 2020 we purchased a cabin in Michigan. We needed propane and the 100 gallon tank on the property had an Amerigas sticker on it. Not knowing any other local propane dealers we called Amerigas and had them fill the tank. We have regretted that decision ever since. After filling our tank we began receiving yearly bills for $105. We never ordered any propane since filling the tank in 2020. I called Amerigas and asked what the bill for $105 was for and they told me it was for leasing their tank. It should be noted we never signed an agreement to lease their tank. The tank we had filled was on the property when we bought it.

This company is the worst. For 3 years I have had to call because they keep billing me, I closed my acct 0ver 3 years ago and still keep getting a bill. When calling they put you on hold, actually death hold. I am so frustrated. This is so time consuming especially when I have to do this every year. But being on hold I was able to look up the company and read the horrible reviews and even write this review. I had to rate this, wish I could have not left a star at all.

I ordered gas on 9/6 around 9am. Had to pay $300 for urgent delivery (Which was taken from bank account asap). Tank was 0%. At 11:20am received a text that said delivery confirmation 9/6-9/7. At 10:20pm on the 7th called to ask if they delivered this late and was told the continue to deliver until the route is complete. Ok great. It's 10:51 pm on the 8th. Still no gas. Just called. They said we owed on the account which was not mentioned before. We did not know this because on 8/29 we mailed them the amount owed Ck # **. Now when you look at the delivery it shows 9/8-9/9. We will see. This is the 3rd problem this yr. We've been with them for 15 yrs. You all are right, they could care less because they have the monopoly on propane in our area. There's one other one and we will absolutely be looking into them. Monopolies can become less efficient and innovative over time because they don't need to compete to succeed.

I have been a customer for 27 years and recently I have been trying to get in contact with AmeriGas. I'm forwarded to people in India who cannot speak English, they're rude and cannot answer your question. I can't speak to anyone in the United States and reference to a billing problem is sad.

I was using Amerigas Propane because they bought out the previous propane company I was using. Their gas prices were horrendous! Charged $4.40 a gallon while competition was charging $2 less per gallon. I decided to switch propane companies. I called to tell them they could pick up their propane tank and close my account. I was given a date when they would be there to pick up tank and was told I had to be at home when they picked it up. They didn't come get the tank until 2 weeks later when I wasn't at home. I got a bill in the mail for $329.23 charging to pick up tank and service fee. They didn't have to do anything but get the tank. The other propane company had already unhooked the tank and set it to the side. I called customer service and got nowhere. I wouldn't recommend them to anyone. I would rate them as 0 if I could.

What a lousy company. We had FlameGas until AmeriGas bought them out, and then the price gouging started. Residential Propane prices are currently averaging $2.49 a gallon, Amerigas quoted me $4.99. I called three different propane suppliers in my area, they were all under $3 a gallon. Amerigas rep told me they charge everyone a different price. We rent the tank from them also. I'm buying a tank from another local company and dumping AmeriGas.

AmeriGas charged me for 84 gallons before they delivered. They came today and only delivered 13.4 gallons. They are a terrible company with awful service. They have a bill on my account for services they did not deliver. Avoid them at all costs. They have no one to answer the phone, no local agents, everything is outsourced with people who read off a script if you happen to be lucky enough to get one on the phone. Avoid ever getting entangled with this company.

Horrendous experience. I placed my order on 8/16 and as of today, 8/29, after being reassured at least six times that the delivery would be made by the end of the day, still no gas. I genuinely feel for the customer service agents in their foreign call centers (bold move to call yourself Amerigas and outsource your customer service to other countries, on the cheap) who have to deal with the fallout of their employer's incompetence. In my desperation to have a hot shower, I looked for another company in the area who might actually value my business and found one — they're filling the tank now, three hours (not weeks!) after I placed the order. Please save yourself the stress and frustration of attempting to do business with Amerigas and find a local company who actually gives a damn.