AmeriGas Reviews

I closed my account because they were charging me to fill the tank and charged me on a meter. I switched to electric when I closed the account in April of 2023. Today I received a notice on my mailbox saying they filed the tank- I called and got a call center in India and they said it is a shared tank- there is nothing attached to the tank on my property. The said they can’t guarantee I won’t get charged and if I want them to pick up the tank it will cost $400.

We have been waiting for almost a week for a tank fill, in Colorado at 10 degrees outside. We have called multiple times, only to be lied to about a delivery the following day, and it doesn’t happen. This company is worthless. Strongly suggest you take your business elsewhere.

The wait time to speak with a customer care advocate is extremely long. As a new customer, it took me over 45 minutes of being on hold before I can speak with someone about a new service. This is a clear indication of an understaffed contact center and contact center technology (IVR) that is outdated (inability to provide a courtesy callback for longer than normal wait times).

This is an unethical company with extremely poor customer service. I terminated my propane service and it charged me twice to remove its tank from my property. Why would any reasonable person pay a company for it to remove its equipment? The first time the service person came out to remove the tank after I terminated my service could not remove it because it was a 2-man job. If he had checked the records first. He would have known what size tank I had. I expected that he would come again but after waiting a few weeks, I called and after a lengthy wait, another pickup was scheduled. A month later I get a $414.00 bill for the removal of AmeriGas' tank. I don't understand why this company is still in business.

Amerigas is horrible. They had a billing glitch on their backend system that they then blamed on me. Then they took me off auto delivery because of those billing issues - which was on their website! I paid an expedite fee to get propane delivery within 24 hours and they didn't respect that either.

My company has been with AmeriGas since 2011. I finally had the last straw. Never again. Absolutely no customer service. No local customer support, no return calls, until you go with Thompson's Gas. Then they will call you and ask what they can do to earn your business. Too late at this point. Days of frustration. I encourage them to be the customer and call their own number and give it a try.

Every time I call to make payment, I have to argue with rep and at times supervisor, just had tank rental added to 841.00 bill from nowhere. I will not call for another fill. Tank will be removed when empty. Would have never accepted fill under these circumstances. I'm on SS and cannot afford company adding charges when they feel like it. Glen **

I am a propane customer of Amerigas and we own two homes. So the service address is different than the billing address. MY auto-bill pay failed one month because we had moved and the billing address no longer matched my credit card. I tried to fix this but the Amerigas self-serve website is a mess and I am unable to change my billing address. I tried to do this by phone -- took forever and the rep could not figure out how to change it either. I have sent three email messages asking them to change the billing address. No response at all, and the billing address is still wrong. They are sending paper bills to my old address. Oh god there is more but what a terribly managed company, they can't even figure out how to get paid by their own customers.

Amerigas is the worst company for customer service. They schedule deliveries and then never show up. So then, they continue to reschedule and reschedule and not delivering your product. It takes forever to get someone on the phone and when you do get someone, they are not from your area but on another continent. They will tell you that your order is going to be delivered but they lie about that too! I recommend that you look for another propane supplier! Any company would be better than this company. Just google them and you will see.

My experience has been absolutely terrible. The technician scheduled for the site survey on November 21, was supposed to arrive between 8 AM and 12 PM. Instead, he drove past my house at 1:30 PM and sent me a text claiming the survey had been completed. I had taken the day off from work specifically to be there in person to discuss my options. When I realized what had happened, I chased down the technician to confront him. He admitted he hadn’t done the site survey and, after that altercation, we finally reviewed my options. He recommended installing two 110-gallon tanks and assured me they would be installed within three days.