AmeriGas Reviews

Had them out for an 811 Dig alert per CA law and was charged 278.92 to come out and mark the line in the dig path. We called 811 back and were informed 811 that Amerigas charged us 278.92 and never responded to the 811 Dig ticket. 811 said they are not supposed to charge, as this is a free service for a reason. We have filed a formal complaint with the CPUC for them to be investigated and fined. I hope CA runs them out of the state! If you do not pay them, they report it on your credit. They hold you hostage!

This is the worst gas company any can use, actually the one star rating I gave is way to high. I purchased a home doing the winter a year ago and after a few days the house became cold. We moved from the city to the county. Anyway, we contact the previous owners and was told the gas must be out. Its about 17 degrees. The Previous owners try to get a refill for us but Amerigas advise them their account was closed and to get an emergency refill, I had to put the account in my name, To keep my family from freezing, Under duress, I asked for a one time refill and paid the almost $900 bill immediately.

It is now June 2026, I bought a tank from a local Propane tank and gas company in about 2001. Many years later Amerigas took over that company so I started buying Propane from Amerigas a few years ago. Since the only thing in my house that is propane is my stove I only got the minimum of 150 gallons on March 5, 2026. Since it was only for my stove that will last me until I build the all electric house I am planning on building in a couple of years. They charged me $3.899 a gallon and my bill came out to about $650.00 after all the taxes and fees.

Worst customer service experience I have ever had! I contacted AmeriGas on May 14th to refill my forklift propane tanks. I provided my company name, address, phone number, email address — everything they requested. I was informed that company policy required payment in full before delivery and that delivery could take up to one week. I complied immediately and paid in full upfront. When I contacted them today to check on the status of my delivery, I was told they had gone to my “other location.” I explained that I have been operating from the same location I originally provided for over 23 years and that there is no confusion regarding the address I gave them.

I’ve had a billing dispute with Amerigas on my first 800 gallon pre paid fill on our new home in silver springs Florida ongoing since November of 2025. The Billing error is still not corrected after many attempts contacting them by phone, emails and on their message center. The hard to understand and un responsive overseas customer service team never resolve my billing issue so I’ve been buying my propane elsewhere. Recently I’ve been receiving emails from Amerigas apologizing for their horrible overseas customer service team and now they have informed customers that they have brought their customer service department back home.to the USA.

This company is horrible. They mistakenly put a lock on my system and have so far refused to come out and remove it. There is a transfer situation, with me being a new property owner. I get my gas via a meter, and they locked it out pursuant to the old owner's request to terminate service.... I've initiated a new service, paid the first month, and they STILL locked it out and have not come out to remove the lock so I can have gas. It's been 48 hours with no gas.

Still haven’t heard back from AmeriGas. Waited since Thursday for delivery. Was not notified delivery was going to be done so scheduled a representative to come and open up tank who refused to and said the tank was too close to the Heating system, which has been there for several years and why would an AmeriGas representative delivery service man deliver something that was detrimental to the customer, have not gotten a phone call. It is Monday. Was having a party and invited several family and friends to my house and had no Propane that was promised to me. I have a 2000+ credit on my account. I’m very unsatisfied and I’m looking for another Propane provider. Sincerely, in regrettably Karen **

Amerigas has the worst customer service I have ever experienced. I had a leak, they came out, the young man was really nice. But when I got my bill, they charged me for equipment maintenance & Service labor. $212 each. I tried 6 times to call and ask what the difference was. I finally got a person, I explained my bill, they were polite but then said I need to be transferred. I went right back into queue for another 58 minutes. I am convinced their strategy is to just wear the customer out. I give up. But I will look for a new service.

I have been on hold for over an hour. It is now 3 o’clock and I started at 12, after an extensive hour and a half wait I finally got a Jasmine on the phone, gave her my phone number and name and said, "Please if we get disconnected call me back." she assured me she would and said she’d be happy to help me and then drop the call however, it looked like I was still online. I waited an additional 40 minutes and she never picked up, I am so irate right now I have no Propane because mistook another account that I had sold over a year ago and I called them to tell him I had sold the property and to not mistake one for the other and now I am out of propane and have to wait two weeks on a long weekend with no Propane, pissed, beyond, unreasonable.!!!!

US based Customer Service hold/wait time is minimum of an hour, with multiple transfers needed each being an hour long before speaking to an agent. I've spent 3 hours on hold to try to get to the right person to get a tank collected with no resolution in sight still.