AmeriGas Reviews

I think I have written only one review in my life, but I feel like I need to tell people that this company is really bad. Not only are they charging $4.549 per gallon, but after I have owned my own tank for 13 years, they sent me a bill for "renting" one of their tanks. When I called to tell them the mistake, they said they cancelled the bill, and yet my credit card was billed for it the next day. Then, they randomly sent me another bill for $1550.00 in an email (without any tank fill), and told me that my credit card was going to billed that day for this amount! I don't know what in the world is going on with this company, but it's NO BUENO!

If there was a zero star this company should be zero. We inherited a rented tank on a house purchased. We turned the gas off and they kept charging us monthly for gas we did not use. Attempts to resolve the issue with customer service, resulted in lies. We asked to have the tank removed and was billed $445.23 for the pickup charge and a service dispatch fee. In our opinion they are crooks. We could not get away from them fast enough. Apparently, looking at the other reviews many would agree with us.

Stay away from this company. Terrible service, rude ** customer service. They turned my propane off for a leak in line outside my home during the coldest weather of the year and never came back to install a temp line for my heat. I called several times to get something done and got nowhere. When I called back, they had no record of me calling till I read off the case number to prove I did. After three weeks without heat they final scheduled an appointment, but I had to wait another week. I strongly told the ** that couldn't speak english that I needed heat now. He hung up. I then called Amerigas corporate headquarters to complain and was directed back to India. Canceled after that and I am still waiting for them to get their tank. Do NOT use this company.

I have been with Amerigas for 12 years with some issues in the beginning but otherwise no problems….until this year. Twice I had delivery issues the second being this past week. I am running on fumes right now. I went out and bought a couple electric heaters to get through the storm because after receiving emails and speaking to customer service several times, my delivery never came. Their customer service is disconnected and unsympathetic. They could’ve cared less about the fact that I was going to run out of propane and there was a potential blizzard coming. I will be contacting them tomorrow to cancel my service and tell them I’ll let them know when they can pick up their tank. I don’t know what’s going on with this company, but it’s not good.

My mother used Amerigas with a rented tank. After my mother died, I caught her bill up and continued to use it in the home. She had had the service for over a decade when Amerigas suddenly decided that the tank was in an unsafe place even though I’ve been in the same place all those years. They said they must move it. I came home from town one day to find they had not just moved it, but rather replaced it with a smaller older tank. They took my tank which was much larger and had some fuel in it.

Terrible service. Paid for gas and they kept saying it would be delivered “tomorrow". This was almost 2 months ago and I still don’t have gas delivered that I paid for. Called customer service. They were rude and refused to help. I ask to speak to a supervisor and they said “No”. Terrible company.

Horrible company, stuck with them due to purchasing our home in 2005 with a leased tank. Always make you wait 2 weeks or more for delivery, overcharge customers usually by $1.00 per gallon over the state's average sales price. Ordered propane over 2 weeks ago, tank was at 38%, still no delivery and now they say it may take up to 4 weeks, we are now ay 19%. Customer service said they ran out of propane. They advertised under new management a few years ago but got worse. Propane companies are not regulated by the government which used to mean a good thing but unfortunately Amerigas is a company that needs regulations.

I called Amerigas for the smelling of gas in my home. I could not tell the reason why and I needed help. I called Amerigas at 1:40 PM on 2/2/2026. I had shut the thermostat as gas fume was blowing through it, shut the water heater valve before a delivery service man from Amerigas showed up 6 hours later and told me that he was there to deliver gas. He stated that he has no business checking the gas smell in my home and suggested I call my HVAC company and a plumber to look for leaks. The delivery man, Joseph **, stated that the tank was totally empty, and his supervisor authorized him to fill my tank to the top. I told him that my tank is not supposed to be totally empty and more, so Amerigas has consistently refused to address the tank gauge which was not showing the amount of gas they claimed was in my tank after delivery on 12/27/25. Before then, our tank gauge was working perfectly.

THIS IS FACTS and NOT OPINION ABOUT AMERIGAS PROPANE COMPANY. This customer was overcharged. Dealt with difficult employees and I was professional in my dealing with company. Quoted one price and delivered at doubled quoted price. These all facts about Amerigas. Called numerous times to confirm gas before delivery, and was after delivery price was priced by agreement but invoice price was double the original price per gallon, plus all the fees associated with account.

I had been with Amerigas for 21 years. When I first started out, they were great! There was a Local office you could call that had helpful, friendly people you could talk to receive deliveries and service. That was then, this is now. None of that is happening anymore. $4.99/gallon while every other provider in my area is more than half that price/gallon.