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When we bought our house, 9 years ago, the previous homeowners had an in-ground tank installed with a local family owned propane company. They sold to AmeriGas and we have been getting robbed ever since. My neighbors get propane at $1.52 a gallon (from another propane company), AmeriGas is currently charging us $3.99 a gallon!?!? Not to mention a $400.00 tank rental if we don't purchase enough propane each year. If we refuse to pay, they lock your tank and shut it off. We are basically stuck paying extreme prices, no matter what we do. If we want the tank removed, we have to pay for it, and the ground testing also. They offered to sell us the tank for $6,000.00! In order to have heat and hot water, we are stuck paying extreme prices. Frustrated in PA.
I live in the Rockies, in Gilpin County. Neighbors and friends kept warning me about using AmeriGas. I couldn't get a clear picture of the problems outside of the fact that their prices are really high - about a dollar per gallon of gas above local competitors. I went with AmeriGas, because they always seemed pleasant and willing to work with you when winters drove monthly gas bills over $500. The problems I ended up having, besides the annoyance of technicians never leaving delivery notices, was the false promise of assistance in offering a "payment plan." I thought I was making a 3 month plan to get caught up by Springtime, when propane bills lessen considerably and are nonexistent in the summer months, while maintaining my service. The customer service rep pleasantly offered this "special arrangement" as if the company was providing a viable option for getting through the winter months with their exorbitant prices.
Instead, I later learned that after arrangements are made, the company stops delivery until the 3 month plan is complete. I asked the rep how I was supposed to get through 3 months without propane in single-degree weather. I asked him how this payment plan was of any use to me, since they would be cutting off my propane regardless. His answer was that the company didn't want me to keep getting further behind until I was buried under and the bills were too high. I explained that propane was seasonal and there was the spring and summer to get caught up. He didn't have an answer. There is no benefit to the customer in getting on a payment plan other than wasting paper and time. I'm still going to be sitting in an unheated house in the dead of winter. I was so disgusted by this that I scraped together the $762 and immediately contacted a significantly more affordable competitor. Goodbye AmeriGas!
AmeriGas customer service is terrible. They do not notify you when they are delivering. I prepaid for propane, and the delivered it. They said my tank was empty, when it wasn't, so they could charge me more. They disconnected my line, and placed a lock on a tank that I own. They are forcing me to pay them to come and remove the lock and do an inspection so I can heat my home. The idea of extorting a family, withholding access to heat (that was paid for) in the winter is unreasonably cruel. They will hide behind the idea they care about my safety, but I bought gas from them. They don't own my system. They had no right to disconnect it. They have lost my business, but I cannot pay a competitor because they locked my tank.
AmeriGas is the worst company I have ever dealt with. We are stuck with them as well since our builder chose them to put in our propane tank. They do take 7-10 business days, that is two weeks for delivery and we tried COD thinking we could have faster delivery and some control over the prices. We were wrong. I call customer service and cringe when I hear “customers are all priority.” The $1500 to buy the tank and the mess it will leave behind is just not feasible right now so we are stuck. I am a realtor so I do tell everyone I meet to never use this company ever!
11/20/18 call them to check out stove that was lighting then would die out. They said they would send a technician out to look. Instead they sent a driver out to look at it and he black flag stove when he light it once and didn't look at anything else. So was out of stove for two months till I could buy new stove. On 2/2819 they came to hook up new stove with a time frame of 2 to 4. So I leave work early to be there and after calling them at four to see what happen they finally show up at 630 pm. Now it's 3/6/19 and brand new stove is doing the same thing as old stove to find out it was their regulator that is shot. Have to pour hot water on it to have gas to stove. And they can't get here till Tuesday 3/12/19. So bought new stove and still can't cook because of their ignorance.
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AmeriGas is the worst company ever, so glad we decided not to go with them however the previous owner of our house did. Now we are stuck with a their propane tank on our property. They keep scheduling their pick you up date when it is too warm and it'll leave rats in our yard. Meanwhile the company we are with can't put their propane tank in the right location and it is sitting on a empty lot that's not owned by us!! I would never recommend AmeriGas to anyone.
19 yrs with gas meter. In 12/18 emergency switch to tank by AmeriGas since the ONLY other client in my area had a leak. 01/11/19 ran out of gas, called for delivery, learning that it takes a while unless we pay extra. So we requested a 2nd tank to be installed as well $304. 02/21/19 1st tank ran out so we connected 2nd tank. Stove ignited but did not stay on. When I advised AmeriGas I was asked if I switched the gauge correctly then the lady said it's automatic. I was confused and hurt by a $150 tank that is empty. A tech was scheduled 02/22/19 to investigate. No show. Spent Birthday weekend with no hot water and no stove. 02/25/19 called and was told due to other emergencies they're coming tomorrow. No fixed time. Anyone else has received EMPTY GAS TANK form AMERIGAS? Is it a monopoly like FPL? #AMERIGASHALFSTARRATING. Maureen **, no lie...
After securing an appointment with AmeriGas and paying $3.59 a gallon which supposedly was a BARGAIN rate “I was quoted $4.99 a gallon”. I called them yesterday morning to find out where I stood with the delivery. I was told that they would be coming later than in the day. I asked if they had any idea what time and she said, “No it would be later in the day. Probably one of the last appointments.” I was told that they would come between 3 and 6 PM. No one showed up. No one called. So this morning I called them again and asked them what happened to the delivery and they wouldn’t give me any information.
I was told that it would be up to 12 days 12 business days to get my propane which I said was unacceptable. I was told that it will have to be rescheduled and was given no other information. They are not dependable and I would not recommend them. We will be changing to Fallbrook Propane!!! We unfortunately are committed to a $1000 bill to get our delivery. This company gouges and we are truly sorry that we didn’t change out the tank when we moved here instead of using them.
The rudeness to customers has always been a problem for last 9 years BUT this latest issue?? I have a buried 500 gallon tank about 70' from the house. I had my son go over lift lid to check gauge, he commented he smelt gas. I walked over and being a senior citizen could faintly smell it with my old nose. The % was at 22%, which was strange because it was at 60% just 3 weeks ago and I usually get about 1% a day. When they called me back in response to my email that I may have a possible leak the girl said they would come out immediately and lock it out. I asked why can't they just check with sensors to see if tank, gauges, diaphragms were leaking. She said policy is to shut off??
I said I am at hospital with severe dehydration of flu, and cannot be home for an hour because they need to take blood also. Now I am a senior citizen, in the hospital and they are going to shut the gas off to my house in the middle of winter with below freezing weather. When I got home the gas was locked out and my heat was off. I was left a message to call the following day so they could come out to look at?? So here it is. Midnight temp is down to 57 degrees already, I am multilayered sweaters trying not to freeze to death worrying my water pipes might freeze and burst, while having the shakes from a fever from flu wonder how this policy makes sense?? If it was a leak in house but outside, why could they not check leak outside and fix repair or say fine and leave my heat on??
This company is horrible in customer service and customer care. Among numerous issues I have had with initial setup, their contract is basically a clean slate for them to charge you whatever they want. The contract tells you to contact your office for tank rental fees, and when you do, they still don't commit to a price. They don't tell you the minimum number of gallons you need to purchase or list the tank rental fee on the contract so that they can charge you whatever they want, because the contract says that they reserve the right to change their fees at any time. That is Bull Crap. We, the customer, agree to pay, but the company is not upfront about what the charge will be.
Specifically, when I signed up a year ago for the service, I was told that I would not be charged a tank rental fee as long as I ordered a minimum number of gallons each year. The minimum number was never established and there was no tank rental amount listed on my contract. I received an invoice this week for tank rental and when I called about it was told that the rules had changed and that tank rental would be charged every year regardless of the number of gallons purchased. THAT IS NOT WHAT I SIGNED UP FOR!!! They did not send out renewed terms, nor was I given an opportunity to reject the new charges. They removed the tank rental fee for this year because there was a note in my account when I called back in Dec 2018 about refills and tank fees.
I was told then that I might get a fee but the second delivery of propane should meet the min requirement and if I did get a fee they would remove it. The customer service rep I spoke with told me that the ONLY reason he is removing that fee is because of the note already in my account. I will definitely be taking my business elsewhere!!! But if you decide to do business with them, ensure that your contract is filled completely, keep all receipts, and take notes and names during EVERY call with them. Better yet, correspond with them only via email so that you can have a paper trail! SMH!!!
I have had nothing but problems with this company. The last 4 time they filled the tanks they left them leaking. I probably would not have been able to find the last leak if I wasn’t a steam fitter. The service guy that came out to look at it told me the regulator wasn’t leaking and it was normal to smell propane around the tank connections. After I told him what I do for a living I took the regulator apart and showed him the torn diaphragm. He then asked why I didn’t repair it myself (their regulator mind you) and then proceeded to accuse me of colluding with another AmeriGas employee to create this leak. I’ve never experienced such unprofessional behavior. AmeriGas will be getting their tanks returned in the spring. I’m done with them.
I order propane on Friday, 1/25/2019. The weather turned bitter cold on Tuesday, 01/29/2019. I asked when my propane would be delivered and was told that it would be 7 to 10 days but they would make it quicker if I paid more money. They don’t care if their customers live or die in cold weather only about their bottom line. I paid for this delivery but will run the tank out and find another company after this. DO NOT DO BUSINESS WITH THEM.
We are a one income family. My husband works hard for the money that AmeriGas is so eager to steal. Current price of propane per gallon is $2.54 at the min. Fill of 80 gallons is equal to $246.54 -a HUGE payment if you're a family of 4 (soon to be 5). I called seeking information on payment plans and the woman I spoke to said we were not able to have a payment plan, as it was a one time thing- which we apparently took advantage of in November. We are expecting a snowstorm this week and our tank is at 15% and now I'm trying to figure out how to heat the house if we run out.
I called around town and a local business (Owen's Energy) is only charging $2.35 per gallon or $2.29 for military- which we are. AmeriGas has the worst customer service and are the most expensive around here and unfortunately due to renting, we are not able to change companies, otherwise believe me, I would have already switched. When buying our home in the new future, I will stay far away from AmeriGas.
This corporation cares NOTHING about its customers. I had a propane leak but was told it was my fault. (Not according to my heating and cooling guy.) I was told I couldn't get more propane because I had a balance on my account (my home heating credit wasn't credited to my account when I turned it in), etc, etc... I was told today that you get what you pay for & when line #5 goes down in Michigan they will be the only supplier. I left them because of their crappy customer service and price gouging. Double standards as well. I was charged for tank pick up but my neighbor wasn't. Why?? The general manager Margo runs her mouth and listens to nothing of what is being said. Beyond disgusted! Customer service doesn't exist anymore. There has been a class action suit and that should have told me something from the get go. This company will NEVER be recommended by me or the others that have been taken advantage of in my small town.
Called for delivery on a Thursday, order for 100 gallons was taken by rep. Called following Wednesday concerning my delivery and was told by another rep my order was never submitted! I am out of propane and told now it will take 7 to 10 days! It is below zero!!! And nothing I could do!!! Really??? What I found even more amazing I was told they were trying to call me but I kept hanging up on them!!! I live in the mountains and definitely need a morning caring reliable company!
Please read. Might save you some money, I have been getting ripped off since I moved into my house for 13 years. I live in Wake Forest, NC. It's completely unfair to consumers. Here's the deal, these people have been charging me 3 times as much per gallon for propane. I am like my bill is triple what I should be paying. I noticed a bill for over 1100 dollars for propane fill. Why because the per gallon was over 4 dollars per gallon plus a bunch of fees.
Other companies are charging half that price. I am ok with companies making money but they darn well know this is morally wrong/but hey they are not regulated and its capitalism at its best. Now that I know it's up to me to find a company with better ethics and moral. But guess what. They own the tank, and Nancy quickly told me I would have to pay to have it removed (thousands). What a rip-off, I mean really, what kind of customer service is that. She offered to lower my bill by half but that is not the point. I have to call to do this. They know this too high for a customer to pay.
Why why why would any company do this. It's because they are large and don't care about a few customers being pissed off. The Execs at the company set in a board room and said, "Hey this is how we can get a few more dollars." And they know several customers will sign up for autopayment and forget this exist like me. I hope this starts a chain reaction and they get thousands of calls and have to change their process. I am in search of a new company, I will pay to have the tank removed so I never have to deal with them again.
On auto refill with AmeriGas. Ran out of propane in the winter. Took an entire week to refill tank. Average price for the state of VA for residential propane for the past 4 weeks has been under $3.10/gal. They charged me $4.75. Really?!? This is in Charlottesville VA.
I have had the worst experience with this company. They serviced my fathers home and when he passed I kept the service on the empty building. At 4.86 a gallon they claimed to have filled the tank on 1/7 but on 1/20 the tank was at 40%. The heat is set at 50 just to keep the foundation from heaving. So I called when I noticed the crazy amount of propane being used on a small 12x15' space. The customer service rep assured me it was normal usage and then went on to explain how an empty building uses more fuel than a full capacity home. SERIOUSLY!
DO NOT USE THIS COMPANY
Your service is horrible. Your website has no way to order and half your links do not work. Last time I received a delivery was November of 2017!!! I am out of propane and guess we have to wait UNTIL MONDAY to order. Also, every time I have to call for delivery I ask you to put in my profile that I have a dog and you must call in advance so we can put the dog away and unlock the gate. Driver showed up a few months ago and did not call, therefore he was not able to deliver. He was to come back but did not! We are out of propane now and it is very cold. Please call me to arrange immediate delivery and please note my file YOU MUST CALL FIRST! Your service is horrible. I WOULD CHANGE MY SERVICE IF I COULD.
This company is unbelievable. Called to complain that their prices were close to double other companies, so they moved us to "will call" without telling us, so they are not monitoring. Ran out of gas yesterday, called them and found out that we had been moved to will call and it will take 7-10 day for their overpriced propane. Time to look elsewhere. Stay away at all costs.
AmeriGas is a JOKE. Have had them not even a year and am on my fourth time filling my tank since November. That’s at my heat running at 61 degrees every day. My landlord came up one day to tell me the gas had a leak. The guy called me and said “why aren’t you home?” Well I was under the assumption I didn’t have to be there. He got an attitude and told me he would go out later and check it and proceeded to tell me there’s no leak. Well please explain to me how I’m filling up my tanks for the fourth time since November and it’s only January!
The supervisor is a JOKE! They don’t care about their customers. The last time they came they overfilled our tanks and charged us $615 but quoted me at $230 to fill just one tank which is what I asked for. Called the supervisor cause I’m on week 2 and 1/2 and my gas is reading at 20. It’s -1 degrees outside. She told me even though he overfilled the last tank and it’s their fault there’s nothing they can do. We have to pay out remaining $500 and another $300 up front to get our gas filled. So in the past almost three months I have given them $1,800 for propane.
When I told her I should not have to pay that off right now, that past due balance was their mistake she didn’t wanna hear it. Funny how I called pro gas and with two new tanks a gauge and to fill them both up is $455. But Amerigas wanted $700 to fill both my tanks plus all the other ** money I owe them from their screw up last time. The supervisor is a joke. Do not get gas from this company. They're crooks!
I was with this company for many years. I stayed with them because of the inconvenience of switching companies. I found out that they have been charging me almost twice as much as the next highest company in my area. I called to get a better price and they told me that was their price and would not change. I switched company and am getting the propane for less than half the price they were charging. They then had the nerve to charge me a fee to come and get their tanks. I would never recommend this company as they are crooks and the service sucks!
They are the rudest people to deal with and the worst company I've ever encountered. They also advertise free tank fill if you run out. I am on auto delivery and auto pay and they still wouldn't honor that.
We failed to check our propane tank which fuels our stove. We own that 100%. Called AmeriGas for emergency delivery for which they charge $300. Christmas Eve, no way to cook dinner for the eve or Christmas dinner. They “couldn’t” find anyone to come by and fill a 40 gallon tank. “No one in your area today.” Asked if we could call someone else to fill it. “No it’s our tank.” Merry ** Christmas to you AmeriGas. As soon as we are able we’re switching companies.
Been with the company for 2 years and was locked into a decent rate. We were signed up for automatic refill so we wouldn't run out of propane. In the first 2 years we ran out of propane twice and had to wait days to get propane for heat and hot water. Apparently, our new customer contract ran up and we were never offered a new contract. Without knowing, we recently got a $1000 bill for 272 gallons at "$3.11"/gallon... Math doesn't add up to me either. When I confronted them about it, she said she'd seen the market price over $3 when it was really cold "like -10 degrees." That would make sense if it wasn't 40 degrees. Angry, I shopped around and the other local companies literally laughed that I got charged that much in our area.
AmeriGas, at a minimum, was at least $1 more expensive per gallon than any other local propane company. They were unwilling to work with me and did not offer any compensation for not holding their end of the contract. Even after waiting a week to get ahold of a supervisor, the only option I had was to sign a new contract to save $100 on the single tank, not worth it. To treat existing customers that way should be a crime. They literally waited til the "market price" was the "highest" in local history to fill our tank. Funny how every other local companies market price is at between 75 cents and a dollar cheaper... Especially makes no sense when the weather is 40 degrees.
We have been using AmeriGas for less than a year. In the last two months they have delivered propane twice without contacting us. After realizing they had 'somehow' set us up on automatic deliveries, I called to cancel. However, 2 weeks later they still delivered, without letting us know beforehand. We now owe ~$1,000 in just propane that we didn't ask for and they are not willing to increase the payment plan beyond 4 months or cover part of the cost since it was an error on their part. I will never recommend AmeriGas to friends or family.
They charge double the market price, put loopholes in their contract to hold customers hostage, never call back when you call to complain. Charge extravagant 'late fees' when you can't resolve problems due to their inattention. Bad business, bad service, bad will. Never again, even under their new management.
30 years w/ a company that was bought by AmeriGas. Not sure when they bought the company. I recently looked a little closer at my bill. My last fill was $4.85 a gallon. Meanwhile a friend told me he owns his own tank and just filled up for $1.89 a gallon. I just bought my own tank and this company can kiss my **. DO YOUR HOMEWORK! Horrible Customer Service.
Updated on 12/12/2018: I called & told them to cancel my account & pick up their equipment. The person on the phone was a bit nasty & gave some cockamamie excuse for the charge. She said she would put in a ticket for pick-up. A few days later we got a call from a supervisor who said he wanted to make things right. My wife told him we put in our own tanks to please pick these up. He said ok that will be no problem. No one had showed up to pick up the tanks.
My wife called back & wanted to know when they were picking them up because now it's a dangerous situation. The person on the phone (not sure if the same one as the 1st time) told her there will be an $80 charge on top of $130. My wife said, “They are your tanks”! The person on the phone said, “That is our policy.” My wife informed her that we will be charging them for tank storage. Still waiting for them to be picked up. These people are thieves & have fraudulent business practices.
Original Review: For 32 years I have used Cress Gas. Recently I received a bill from AmeriGas for $130.38. AmeriGas had purchased Cress & is now charging tank rental for the past year. I called customer service & I told them I never received a bill for tank rental before. I was told that because it was part of the price of the propane. The person then informed me she can reduce my bill to $75. If I had purchased propane in the past year & it was included in the price why am I being charged again. This is fraud & they are charging twice. This is what happens when you’re a loyal customer & a bigger company takes over.
In Oct. I called Amerigas to get my meter turned on. I said, "There is no hurry, when will the tech be in my area?" The tech was in the office. They gave me a day. He DID NOT make a special trip just for me. The tech seemed very professional and courteous. He turned on the meter, did a test, and lit my wall heater pilot (He found a loose wire/plugged it back on). He was here about 30 minutes. Then, I get a bill; "Service Dispatch Charge"= $60+, and "Safety Assurance Check"= $99. $163.34 Total / 30 min. = $326.68 per hour. I talked to a manager. He said, "We do charge $120/Hr. for service". I argued, "but that's $326/Hr." He never disputed the 30 min. the tech was here. He said a lot of BLAH-BLAH-BLAH. None of which disproved the fact; THAT'S $326+/ Hour! Is that LEGAL?
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