AmeriGas Reviews

Horrible customer service: Yesterday, I spent 1 hour and 50 minutes on the phone trying to get propane delivered to our business. AmeriGas missed the delivery time, and we had to stop production and buy propane from a local company. Today, I’m dealing with the same issue and have already been on hold for more than 45 minutes, still waiting for the service we were promised. I was just transfer to someone to assist and got back on the main phone menu. I am so frustrated with this company. This is more than one employee’s mistake. Leadership, including the CEO, should be held accountable for service this poor.

I wish there was a rating lower rah one as an option. Initially they offer you a lower price per gallon and they increase it gradually to much higher than average price of any other companies. You constantly getting a huge bill from them. Also, they increase the annual rent of the tank from $99 to $160. And when eventually you're fed up and want to switch, they charge you a hefty service fee of $400 to take their tank. And that's even when you are three years term with them is already passed. They look for any opportunities to charge you. DO NOT fall into their trap.

The worst customer service experience ever. Wait times of +1 hour to speak to a representative. Dropped calls. Transfers to more wait times. Unhelpful offers of callbacks several days later, escalation department staff with zero empathy and no resolution ability. Misinformation and missing information from representatives, only to be told by escalation department that it is your fault because it was in the fine print…despite misinformation from customer service telling you ‘all was set and all was well’ so not reading the fine print. Gas tank being locked due to misinformation. Being charged $300 in additional fees to right a wrong that should never have happened in the first place. The WORST.

The absolute worst company I've ever worked with from a customer service perspective. For one, they are extremely difficult to reach. Call centers are constantly backed up (even after reshoring their call centers to the US), and often you need to schedule a call-back days into the future (not 30 minutes or an hour later, DAYS LATER!). Customer service reps don't use logic in their responses and are almost vindictive in the way their treat their customers. I will never do business with them again.

Amerigas customer service over the phone is impossible to get ahold of to resolve issues unless you have hours to wait on hold. The chat also takes forever and they say they’re going to resolve an issue and do not.

I have been an AmeriGas customer for three years. Recently I called to have my tanks refilled because they were empty. The driver stated that he could not refill the tanks because they were not installed to code and needed to be moved. He stated that someone would call us to schedule a move, but that never happened. We attempted to call AmeriGas several times and spent hours on hold, only to be placed back on hold each time someone answered the phone. As I write my review now, I am actually on hold and have been for 1 hour and 38 minutes.

I would not recommend AmeriGas. More than 30 years ago, I rented a small propane tank from Keen Propane in Oxford, a company that provided excellent customer service. I later learned that AmeriGas had acquired Keen only after I began receiving bills from AmeriGas. I never signed a contract with AmeriGas or spoke with anyone there about transferring my account. When I had a generator installed and wanted to upgrade to a 500-gallon tank, I called AmeriGas several times but was repeatedly placed on long holds and could not get help. One time waiting over 2 hours and exactly at 5:00 the phone went dead. After months of trying, I finally reached out to another firm to install the 500 gallon tank and continued to call Amerigas to remove the small tank. I finally talked to representative, who said customer service had been outsourced overseas and acknowledged that customers were having difficulty reaching the company.

After years of being with this company, customer service informed me of changes and that I can only order 70 gallons at a time. I'm done with the company and done with tank rental fees. I wouldn't recommend this company to my enemies. They broke our contract by limiting my order process. I'm done. 😞

Cliff with Amerigas is phenomenal. He went the extra mile to arrange my service when I had a leak and made sure I had gas the next day. We need more customer service like him. He kept me fully abreast of my situation. This guy deserves a raise.

If I could rate them no stars I could. Two calls both over 40 minutes, to finally get through to terminate the service on the second call. Then when I got through, I was told I could not have the service terminated in the future, when the closing date occurs, but would have to CALL BACK. No way to terminate service on their website. Plus, they want to charge a $238 fee to "lock the meter for safety" even though the unit is in a condo and service will be resumed the day of closing. Absolutely horrible service, especially for a utility.

We have owned our home over 6 years. Bought without liens or any encumbrances. We have never had or even spoken to AmeriGas in those 6 years. They suddenly trespassed, through the gate around our home, trying to lock our propane tank. I confronted the technician and told him to get out!! He gave me an attitude, and I had to threaten to call the sheriff before he backed off! I have filed a formal complaint with the Florida Dept of Agriculture over this behavior.

Terrible customer service. Very hard to reach and rude staff.

When my last tenant left our, an AmeriGas employee came out and locked my propane tank. The propane in the tank is paid for and belongs to me as the property owner. I gave no permission for AmeriGas to trespass on my property and lock the propane. In addition, they are trying to charge my former tenant $240 for locking my tank. In order to unlock the tank they want to charge me AGAIN. I called their resolution team and got nowhere. Now I’m switching propane companies. Warning: Do Not use AmeriGas.

I have a primitive camp (gas for lights & cooking) Indian Lake NY and was with AmeriGas for decades. The annual rental fee for two 100 lb. tanks that aren't worth the scrap value kept increasing until it is now $126.59. I was tempted to cancel my service due to outrageous rental fee but ordered propane any. The day of the scheduled delivery I received an email that there was a problem with the delivery and that someone would call with an explanation - no one called. for two days, I tried to reach their main number (numbers for the distributors are hidden).

Absolutely horrible company to deal with. We got propane for our forklift. Automatic delivery. They don’t show up for months on end, can’t reach anyone when we call them. Finally started filling their tanks at Rockies. You’ll get better results talking to a pile of rocks. Do not do business with them.

Do not use this company!! Trying to get in touch with a customer service representative is horrible!! Over an hour wait time. We used this company for several years and trying to get the tank refilled was a nightmare! When we changed companies and the tank was picked up they waited 3 years to bill us for picking up the tank. A charge of over 450.00 dollars. Stay away from Amerigas!! Not a company you want to do business with!!

Automated phone service always a nightmare. Finally get connected to someone just to get dropped in the transfer and sent back to the end of the cue for 45 more min. I don’t trust they will call back if I choose that option, from previous experience. They show up to fill tank unannounced.

HORRIBLE experience, the worst company in Jacksonville! Very dishonest, dishonorable business. This company is a THIEF! DO NOT USE AMERIGAS! My name is Fanny ** and unfortunatelly I am their customer for more than 30 years! It was Soyer Gas before and it was not bad, but after became AmeriGas is a NIGHTMARE! They charge inappropriate bills, they lie in time spent by the tech, they do not inform the customer about charges for detecting a gas leak, but dare to send and demand outrageous amounts of money! They send me 2 bills total $1400 for 2 visits about a gas leak without even telling me about any charges.

AmeriGas is the worst experience I've had with any company in my life! I was se tup for auto refill for years, then last winter they just didn't refill my tank while I was out of the country for work. My furnace eventually stopped working due to low propane. My plumbing would have froze but thankfully my neighbor was able to use electric heaters to save my house. When I returned home from work, AmeriGas wanted me to pay all kinds of service fees, an expediting fee, as well as an inspection fee because of their negligence.

We cancelled the Amerigas service just a few days ago. The service was at my ex-husband's property who just passed away. I let them know we live out of state and would let them know when someone could be there to open the gate for them. Today was the funeral and Marcus from Amerigas called 19 times during the service! I even texted him asking him to please stop and the calls continued.

AmeriGas has no local customer service. You cannot talk to anyone. Call center has long wait times. Usually 25 to 45 minutes. You tell them what you need and then you go back on hold for another 25 to 45 minutes. The only thing they would do for me is set an appointment that was 12 days out from when they turned off my gas for a faulty leaking valve on a tank that they own and maintain. 12 days! No gas for hot water, cooking, laundry (gas dryer), etc. I am still waiting and do not have any confidence they will show up on the scheduled date to fix the valve.

Sadly, I would not recommend to anyone. They charged multiple exuberant fees (service call and tank retrieval) once I canceled, and did not offer any refund for the gas that I had purchased from them. They just took it. They also left a mess when they retrieved the tank, leaving behind a buried gas line (that they had installed) and the cinder blocks. Their prices continued to get higher and higher by unreasonable amounts year over year and their customer service is poor. Please save yourself the hassle and do not choose Amerigas.

I was a long time customer with AmeriGas, 1995-2025, their business practices went sour, there's no one to talk to about an issue with your account, and if you want to close your account and switch companies they will try dodge you and make it hard for you to close account, the tanks retrieval takes months, you won't get a refund for leftover gas in tank, and the gas mixture is incorrect, yellow flames and black soot on your cookware, I closed my account in Jan 2026, they owe me money for the large amount of gas that was left in the tanks on retrieval, but sent me to collections for some bogus charge, of which there trying to tack this 50 $ late charge to, and I'm not a customer anymore, steer clear of AmeriGas.

When I built my new house they delivered a used tank with the paint peeling off it. It looked horrible and took away from the appearance of my new home. It had that "abandoned in a field" look about it. When I called to see what could be done I was told a could pay a service fee to have it repainted.

DO NOT USE Amerigas. Find anyone else. We have 2 tanks here. 1 with Amerigas (14 years) and Co-op 1 year. This year we noticed that co -op was 1/2 the price so we contacted Amerigas to see what they could do. They never got back to us and picked up the tank. 80% full of propane that we paid for. at 4.99 a gallon. Now they are telling me that we do not get credit for the tank being full and they are going to charge the next person for the propane that we already paid for. NO ONE ever told us that what they pick up they keep. In fact the customer service person we just spoke with said that it was in the works and her supervisor said the account was closed and we were not getting a refund for the propane. We just filled the tank. Why would any person give propane back to a company that they paid for? DO NOT USE Amerigas. Find anyone else.

I just want to add my voice to the many bad reviews. Amerigas' prices are much higher than other providers, and their customer service is very difficult to contact and not very competent.

I switched gas companies due to the high cost of Amerigas product. Also, the speed at which they delivered, which was 7 to 10 days. They charged me $615 to pick up their tank which was empty. When you call the number for Amerigas customer service is outsourced. The representatives are nasty and unhelpful.

Truly wish I could give a negative number. Absolute worst company I have ever had to deal with. I truly don’t know how they are still in business. Hold time is out of control, nobody, rude, completely uneducated on what they are telling their customers. Ridiculous

If I could give 0 stars I would. This company is an absolute joke, as evidenced by the NUMEROUS bad reviews. Finally cancelled my service with them as we are fed up with the headache it is trying to get our tank filled, and the fact we go long stretches without propane because they for some reason can’t come fill it. Now after we get hit with a $500 bill just for them to come collect the tank. What a joke. Stay far far far away from this company.

I was a Amerigas customer for 17yrs. DO NOT RENT A TANK FROM THEM. We had to move closer to family. They charge me $119 to send an employee out to pick my tank up that I rented from them. Then they charge me another $300 for him to pick the tank up. They don't refund any unused propane. My tank was at 35%. They also charged me an $11 credit card convenience fee to pay that outrageous bill. I will never use Amerigas again for anything. They only want all of your money and they know if you don't pay, your credit score will drop costing you more money. Amerigas are a bunch of thieves.

I have been on hold for more than 20 minutes 3 times and keep getting sent to another number and am trying to schedule an underground tank inspection. I WOULD NOT use this company if you have a choice. 0 Stars, not even a 1.

If I could give this company 0 stars, I would. They take "care" of my mom's propane and they are horrible. Mom (who is 87 BTW) had trouble with her heat being out and when she called, she was told that there was nothing that they could do. They would not send a tech out to check the tank and lines. And they wanted my mom to go outside at 9 pm to check to see if there was still propane in the tank.

Very poor. Never get through on the phone and they overcharged us and don't care about their customers. Out of the blue never late on our bill and took us off our plan and charges went ski rocked. I'm still on hold over a 1/2 hour. They treat their customers like crap.

I would give them a zero! Their communication is 0, their punctuality is 0! After residing in our apartment for 6 1/3 years with zero late payments and no payment issues, I had a charge that was triple my monthly bill in February of this year. There is no way that my bill went from max $180 in 61/2 years to a monthly bill of $332. I called them and asked them to check my meter. I got no follow up call, no notification an all. After multiple wrong readings (that they admitted and fixed) I was charged $170 for them to come out and say nothing was wrong. I live in an apartment with 6 other tenants. Long story short 6 months later (with all bills paid on time since) they shut off my gas! When I called to figure out why they told me they can’t do anything about it and it needed to be paid. After paying this erroneous bill in full the next day, I was then slapped with a $379 charge to turn it back on.

Purchased a property with a tank on it. They only filled it when convenient for them so I got central heat and air and they want to charge me $400.00 to remove their tank off my property. I have no contract with them but I have to pay them to remove their garbage off my property.

I had an account with Amerigas for about 9 years. The last time I purchased propane from them they charged me $3.73 per gallon. We have a local company called Silver Valley Propane that was running a new customer promotion. Tank rental from my new company, Silver Valley Propane, is $50 per year versus the $150 charged by Amerigas. For my initial tank fill, I was charged $2.00 per gallon for my initial purchase of 200 gallons and guaranteed a price of $2.50 per gallon for the next two years. Kind of a no-brainer to switch figuring I would save $100 per year on tank rental and my cost per gallon would go down about 35 percent saving me an additional $300 to $350 per year.

I was a customer of Amerigas for 20 years. They have changed to the absolute worst business I have ever encountered. They took my auto payments but never came to my property or delivered any propane my tank was empty. I went to another company because the once local company now outsources to other countries. They blatantly lie and are extremely rude the one on chat are just as bad. They recently called me (July) to pick up my tank that they picked up in December. When they called me I answered the phone when I told them they already picked up the tank the person hung up on me. A few minutes later I received a text saying I had a service appointment with Amerigas. I reached someone on their chat that said she cancelled the appointment. They showed up at my door on the appointment date I was not home but answered the bell through my security camera. II asked the men at the door how I could contact someone local at the company. They walked away without answering me. I have contacted them multiple times because my account has been shows they owe me $900 because they took payments but never delivered any propane. I am very interested in a class action suit if anyone would like to join me.

After repeatedly telling Amerigas that the drivers needed to stop driving over our septic, they did it again and collapsed our lid. Now they have had zero people reach out who could fix anything. We paid 1000s to get it repaired, along with our fence that had to be ripped up to get their truck out of our septic tank. We had to pay to get our septic and fence fixed as it would take weeks to get them to do anything for it. Now reimbursement is being denied unless we waive all liability from Amerigas.

Do not go with this company. Horrible costumer service. Spent two hours on phone to place delivery which never got ordered. Every time they transfer you on hold for another 1/2 hr.