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Reviewed Sept. 27, 2023
This company has extremely poor customer service and the highest price for their product. The phone system is unreliable and the customer service representatives are not knowledgeable. I would not recommend this company to anyone.
Reviewed Sept. 25, 2023
I am a retiree just last year and have a huge decrease in income. I live on Social Security and do the best I can. I ran out of propane on Sunday. I do have a past bill but am trying to get it paid down. I called this morning and talked to a woman from another country. I explained my circumstance and they did not care.. They said I had to pay past amount due and full the delivery. I do not have it. I made a payment for this month. She said, "When you can pay it call us back" then said, "Can I help you with anything else?" They have no compassion and they do not care. IF I could give them a zero I would.
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Reviewed Sept. 18, 2023
I am in the US. All of the local offices in my area have been shut down claiming Covid as the excuse. All other businesses are open and active including restaurants, movie theaters, etc. None of them are claiming this ridiculous excuse. They have sent nearly all of their customer service (laughingly called) overseas. Now there is NO CUSTOMER SERVICE. I run an Airbnb where the propane tank is located. My cabin does not use propane, so I asked the company to meet me at the cabin when there is NO GUESTS PRESENT in order to VERIFY that no other appliances use the propane before removal. They agreed to call me before sending a truck. No call came but my cameras picked up their truck on my property while guests were staying. I called to find out what happened. Promised calls never came.
Now they illegally charged my card when the balance was ZERO. I don’t know what to do about this. I logged a complaint but doubtful anything will be done. First illegal trespassing, then illegal charges. I feel like I should call the police in order to get any response from this company. Maybe get a lawyer? How does a company named “AmeriGas” treat America's customers like this? Please, everyone… choose a different company to go with. Amerigas is the WORST.
Reviewed Sept. 17, 2023
Amerigas has the worst customer service on the planet. We have now gone 3 months WITHOUT gas and not one representative has helped. I call and call and call and only get people who can do nothing, read from a script, and never schedule me an appointment to get gas. The last time they filled out the tank, the worker did not check for a leak when there was one and it emptied in a month. Since then we have been without gas. Can't cook and no hot water.
Reviewed Sept. 13, 2023
I have this propane tank in the property since I purchased the house 11 years ago. It’s been fine. This February I just filled up the tank and no complaints from technician when they filled the tank. Last night there is gas leak and technician came in and told us there is issue with primary pressure vault, so they took the tank away. I googled, the lifespan of the tank is 12 years. Obviously the tank is too old and need to be replaced. Due to the size of the tank, there is no rental fee for the existing tank.
This morning I talked to the company, for last night, they already charged me for leak checking fee and service dispatch fee more than $320, for a new tank, I have to pay to rent and others fees like delivery fee, another service dispatch fee, installation fee etc. I never heard that utility company like PGE charge customers for equipment fee and fee to maintain the equipment. Customer should only pay for what they consume, both electricity and gas. There are too many additional fees from AmeriGas. So be careful before you sign the contract with them.
Reviewed Sept. 7, 2023
12 years ago when I first got service from AmeriGas, the company was local, you called and talked to local people, service charges and rental fees always stayed the same, when they said they would do something they did it, their customer service was excellent, absolutely loved the company.... Then, 7 or so years ago their customer service center became some place in India or maybe the Philippines, I presume, the service agents barely speak English, service charges and rental fees change constantly without notice, service agents lie, I've called 5 times in a single day before, spoke to 5 different representatives and got 5 different answers, finally got fed up with the company and called and canceled my service, was told as long as the tank was empty there would be no additional charges to my account and that my balance was $0, 3 months later they finally showed up to get the tank.
1 month later I got a bill for $150 for a pickup charge, of course I called to find out what was going on and was told that no I should have not received this charge and that they were filing a dispute and I could disregard the bill.... Here's where I should have been more proactive and called again to verify as I already knew this company is a joke.... 3 months later I get a bill for the same stupid pickup charge and now 3 months' worth of late fees, now it's been 3 weeks and 4 more calls, have talked to a "supervisor", late fees have been taken off but was told this is a legit charge and will soon go to collections if I don't pay them. Short story long, do not use this steaming pile of a company if you have other options, we bought our own tanks and are just taking them to town to have them filled ourselves, the 3 large tanks I bought were the same price as what their current annual rental fee is and I can get the propane cheaper elsewhere.
Reviewed Sept. 6, 2023
Opened account in 2022, had issues with website, deliveries, promises from customer service, escalation process, autopayment. Not one of the 6 deliveries was problem/issue free. The customer service representatives were all very professional and courteous and yet, I could not get a delivery or notifications when ordered. Hours and hours of my time trying to get a delivery. Each time, had to be escalated and no response from the escalation department. They have a monopoly in this area. I finally found another company that would deliver to me, I am happy to pay the extra expense.
Reviewed Aug. 28, 2023
Closed my account in May 2023. Was told I would get a partial refund on my last tank-fill (over $600). Called in July to see what happened. They said refund check was requested and sent. Called again in Aug to see where check was. Said it was sent. They told me the address which was wrong. I actually called the people who live at the address they sent check to. They never saw anything. I called again in Aug, they said a check would be mailed in 24 hrs to my correct address. Still no check. Called again. They say case is closed (but I don't have a check). This company lies and doesn't to refund money.
Reviewed Aug. 27, 2023
Don't recommend them. I had them install a 500gal tank for a new home generator. They took 11 months, failed 3 inspections, and took 4 months to schedule the final inspection. They charged me $1000 more than the estimate and charged me late fees every month. I refuse to pay them until the project was completed. In the end I had to contact the local news network to get help to resolve their overcharges. Worst company ever. Makes Comcast Xfinity a pleasant experience.
Reviewed Aug. 26, 2023
I run a business and it has come time to renew my annual contract. I began calling Amerigas weeks ago to renew. The contract price was over $2.00 more per gallon than their local competitors’ non-contract price! I requested that they do their research and see what rate they could offer me. Multiple phone calls with the promise that within 24-48 hours I would receive a call back. Never received a call. I began calling the local office. When I finally got a supervisor on the line, I was told that I don’t use enough propane and they do not want to renew my contract. I was supposed to receive a call from the individual in charge of handling that. So, before I have agreed to their outrageous price per gallon or received any formal communication back, they refill my tank! I am then sent a bill for the $5.30 a gallon price, which I told them that I did not agree to! I will be investigating all legal options to rectify this situation.
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