E-Z Pass

We received toll violation on our NJ travel, but we paid all these toll fees with cash payments. Unfortunately, we were not able to keep our receipts...Accordingly, I called the CS number and waited forever before someone finally answered my call...I described the situation with them and told them about the incident...They told me to produce the receipt...I told them that I do not have the receipts anymore and they just told me they could not exempt my bill without the receipt...

I have been sent falsified toll violation notices from New Jersey and Maryland. I was traveling from New York to Memphis on 9/1/2021. I paid at these toll booths. I remember going through the toll booth in New Jersey. After I paid, I was asked if I wanted a receipt and I declined. I received a bill for a violation anyway. This indicates that the individual collecting the toll intentionally falsified a violation.

This is the worst company I deal with. I opened my account in 2020 and I put $25 and today which is 03/2022. I call them to explain to me what's going on with my money because I never travel nowhere. I didn't go anywhere and I have only $1.76 so please guess before you get your E-Z Pass. Make sure you on the right position because they even when you call them you take too long to answer your call and and however.

This is one of the worst companies out there. I use EZ Pass more than the average person (rideshare). I also use it when traveling. They have no competitors in DMV area allowing them to charge $50 on tolls if they want on express lanes. There is no low balance notice and if you have 2 cars registered and go below $20 you get charged $70. I have to watch my account like a hawk and have to keep adding money every week to prevent the $70 charge which is critical for me financially. If there were a competitor I would likely use them though I strongly feel that companies of this sort are severely unregulated and badly managed.

I received a Toll violation notice in the mail, it show that I went through lane 41 at the Newark Delaware toll plaza, they are saying that is an E-Z Pass only lane. I don't have ezpass, so I went to a cash lane and paid the toll with a person. I have read other reviews of people who said the same thing. This is very shady to me and get more questionable by the other reviews I have read.

Don't trust this company. They do whatever that they can do to trick you and stole your money. Don't trust this company. I certify that this review is based on my own experience and is my genuine opinion of this business, and that I have no personal or business relationship with this organization.

Can't log into account of the website. Can't get anyone at customer service on the phone, extremely long hold times and eventually they hung up. Trying to get payment updates. EZ Pass experience has always been terrible.

These thieves photograph your license plate for passing through a toll, and the next time you hear from them you receive an envelope in ORANGE stating VIOLATION NOTICE. When you open it up, it's a bill for the toll you owed PLUS a $50.00 late fee because they didn't receive payment by an arbitrary deadline when there was no original invoice issued! This has happened to me SEVERAL TIMES with this company. To rectify, they wanted me to sign up for a transponder, which is not practical for me because I travel through their tolls infrequently, but I did it to get them off my back. What a racket. This company should be investigated by Congress and dismantled!!!

Had trouble signing on to see my account. Called customer service. Was on hold for 21 minutes. Finally person who answered the phone was so incredibly rude I was taken aback. She talked so fast and I couldn't hear her since she was possibly on speaker phone. When I asked her to slow down she acted like I physically hurt her and she started talking deliberately slow. I explained I was on hold for a very long time because she was ready to hang up with no offer to help me. She was able to look me up by my phone number. She should have asked me that to begin with. The result is I have $33 balance and after the call was over I was finally able to sign on. TERRIBLE CUSTOMER SERVICE. SHE WAS MAD THAT I CALLED!!!! I hope I never have to call again! I wrote every single detail of my account down in a book I keep in my purse!

Every interaction you have with E-Z Pass is unpleasant. God forbid you should even need to close your account. It may takes HOURS of your time. I sent in my device and paid off my bill months ago and I'm still getting charged. In Hell, all services are run by E-Z Pass.