E-ZPass Group Reviews

This company should be illegal for how much they steal and rip people off. They are charging me thousands of dollars for violations when my EZ pass has NOT MOVED. If it didn't register. It's not my fault.

Awful customer service system! Waited 1 hour 20 min for an agent, and at the end, she could not provide me with a full result. Their billing system is very unorganized as well, reflects 2 different $ amounts under the same account and toll number. This organization needs major improvement!

This verges on insanity. The last monthly statement available from EZPass (NY) is for early December 2025. The "ENTIRE" month of December is needed for tax purposes. EZPass NY has been giving the runaround as this is the second time I am calling the customer service number to no avail! This is unacceptable!!!

New York State is bankrupt, and the E-ZPass overcharge seems to be a way to steal from people. When you appeal, you are ignored. They have owed me money for over 2 months and refused to repay the overcharge. Disgraceful.

Cancelled my E Z Pass New York account in December. Upon closing the account, we received an email from E Z Pass stating that the transponders were to be sent back within 10 days. We sent back the transponders via USP Tracking. According to USP the package was delivered 5 days prior to that stipulated by E Z Pass. E Z pass has claimed non-receipt and indicated these as lost in my account. Spoke to E Z Pass Customer Support; provided USP Tracking information, photo of package and email dates. However, we have yet to hear from E Z Pass NY. Simply put this poor customer service and follow-up.

EZ-Pass in New Hampshire is catastrophic. In 2023, we accidentally crossed Hooksett Toll on the wrong lane (lanes at the end are delimited by dangerous concrete separators), as we always hand a one dollar bill, the simplest way to pay. Taking note of their website, we dutifully payed the due amount and the penalty during the same evening, with a credit card. In spite of this, after about one month we got an invoice claiming that we were due the fee and the penalty (in the meantime the payment was of course appearing in the statement of our credit card monthly statement). I called them, and they asked to send all the paperwork using a fax number.

$3 toll. I signed up for the app to pay and thought I’d get an EZ Pass block. Paid like $15 or $20 for it or whatever and put also $3 pre-pay to take care of the toll. Well. I have no clue what happened to that money, but the $3 did not pay for the toll. I later got a second bill stating I never paid even though I ** did, and had to pay another $5 as a penalty. Bunch of pathetic scammers treating decent people as if they’ve done something wrong and are charging them for it.

I want to add money to my account the other day and was FORCED to pay more than I had planned for. Police amount I was able to pay using my bank card was over $115.00. I had intended on paying $75.00. There was no way I could go under their decided price. I only use the toll road because it saves me more than half my drivetime by going that route. I'm on social security and really could not afford to pay the extra money. Apparently, is, you pass doesn't care that a person really can't afford as much as they think we should pay, and I believe that to be wrong.

I recently received a violation ticket, which led me to discover several other violations that had already been sent to collections from about 10 months ago. I was never notified about these—no text, email, phone call, or mail—so I had no idea they even existed. Because the accounts were already in collections, the representatives said they could not assist me directly and redirected me to the collections department to either pay or dispute the charges by mail. Coincidentally, my E-ZPass account records for both correspondence and account transactions for that time frame are no longer available, and my account statements show no activity related to those specific dates. This made it even more difficult to verify or address the alleged violations.

When it really comes down to life's endeavors and issues. E-ZPass has got to be one of the worst businesses in America. The employees have no sympathy, also hate the job they do. Then on top of that the customer service is so terrible, my seven year old daughter could assist customers better.