E-ZPass Group Reviews

Poor customer service! Got charged daily for a week and spent a week trying to resolve the issue which stemmed from a transponder reading/overcharge issue in another state. DO NOT set up automatic recharge as you may find your bank account or credit card drained due to an error. And...with no way to get the money back other than wait to use the tolls over the next several years.

Creating a temporary account during the time I rented a car in New York was a frustrating and time-wasting experience. I could never create the account and log in, despite multiple attempts. I ended up with 3 accounts; 2 tolls were credited to 2 different accounts and I have no idea their details. Next time, I will spend the extra money and get the transponder from the rental company, even if they gouge me. The whole system is maddening.

EZpassny is absolutely horrible service and customer service to so called management. Every time I go through the ez pass on my second vehicle it never reads. I get bills in the mail, then I call, then they say they fixed it but It never gets fix. This last time they billed me a $50 fine, I called, they say they fixed it but they didn't. Instead they took payment out 3 different times plus I got hit with a service fee. I called back every week for 7 weeks now just to hear them say I have to wait for the dispute to get fixed, I'm usually told it takes 30 days. Now is over 50 days, I talked to a manager (Roger) who basically told me he can't do anything, in fact they can't expedite it even though they told me they can for the last month. Basically when or if they get to my case it can be resolved. No date guaranteed!! Just whenever could be a week or years!!! Meanwhile they got my money and they're collecting interest on it!!

I never get a straight answer from staff, just wasting time calling them --no help. Sending bills when payment was made.

Massachusetts is the WORST. Horrible customer service (hung up on and sent to the beginning of the automated system after hour of hold time). They also will not search will not search for tolls by license plate number. They said I had to get an an invoice. This stinks when you are renting a car and transponder did pick up a few tolls.

Horrible billing and poor handling by the E-ZPass return department. I closed my account after moving out of state and returned my E-ZPass transponder by USPS Priority Mail to the return address listed on their website in Staten Island, NY. Instead of receiving my remaining $12 balance, I was charged an additional $4 lost transponder fee, leaving me with a $16 charge. I have USPS tracking information confirming the shipment, and I am disputing this charge. This appears to be a recurring issue, as other customers have reported similar problems with returned transponders not being properly processed. Never send them back your transponder without evidence of return, don’t trust them at all.

I rented a car in NY at LaGuardia Airport from Budget Rentals. I ended up getting charged for two tolls (around $30) that were not mine. They were from the morning that I rented the car and I didn't get the car until the afternoon. I was told by Budget that I had to deal with EZPass to get it taken care of. I got a big run-around from supervisors and provided them with documentation. They knew that those early morning charges were not mine. After months of dealing, I gave up. They were not going to credit me back, even though they said they would. Unacceptable!!!!!

On 5/17/2025 I was charged a violation for crossing the Gov Mario Cuomo Bridge. I did not receive the notice until 1/15/2026. I filed a dispute immediately and provided documentation that I was charged the exact date and time on my RI E-Zpass account. Response-NOTHING. I called on 3/3/26 and spoke to customer service. I was told that they would "ESCALATE" the dispute because it was clearly a mistake. April 2026 another notice but now I was charged a $60 late fee. Again, another call to the dispute line and I was met with the same incompetence. "We will ESCALATE this immediately". Again-NOTHING. 5/19/2026 spoke with dispute again. "We will ESCALATE this". I asked to speak to a supervisor but was told there isn't one in their dept that could handle this. Again-NOTHING.

Terrible service, unhelpful in resolving issues and has the energy to match. The operator I had was so close to picking a fight with me and was condescending to the point nothing got answered or resolved. It was such a negative experience that I wanted to curse out the operator because of how rude he was and wasted an hour of my time resolving nothing. Plus the payment portal does not send you receipts even when you give them a phone number or email to send it to and they mention “you will receive a copy shortly”. I recommend all to snap shot their payment transactions so you can challenge any double charges dealt by E-ZPass.

This company is in the business of stealing your money. I closed my account and returned the tag exactly as instructed. Despite confirming receipt of the tag, they still deducted a $16 “device fee” before returning my remaining account balance. After spending a significant amount of time on the phone and going through several inconvenient steps, I was told that no refund would be issued because the account was already closed, even though the tag had been received. This is clearly an internal process failure and should not be my responsibility. Having fully complied with their return requirements, I should not be charged for the device (and return shipping on top of that). To make matters worse, the customer service agents were consistently rude, poorly informed, and dismissive, which only added to the frustration.

This is a money trap. These thieves trying to tell me after putting 125.00 that I still owe 20 even though I haven’t traveled since 4/6/26. Because things are still processing from 3/28. Y’all request the money right away and get it but find a way to charge more. I will never use them again.

I just talked to Tina a representative for E-ZPass. She did a wonderful job. She answered all my questions. She was very professional. I give her five gold stars if it was possible. I really appreciate her assistance and I am very grateful. Thank you for this opportunity to inform you on her behalf. Thank you.

If the 730+ reviews totaling in a composite rating of one star don’t tell the story maybe this will. I have here to encounter organization my life that simultaneously employs staff that are both incompetent and rude and equal measure. Not on will they “send you invoices” that you never actually receive until you’ve approved sufficient late fees, if you ever call them to dispute you will be invariably greeted by a person that is, frankly, a complete asshole that’s aggressively stupid. Their billing structure is a complete scam and the fact they charge drivers at all for roads maintained and built through tax money already discredits this fraud of an institution.

I was on hold for 45 minutes after waiting 20 minutes and talking to a rude customer service representative who purposely put me back on hold. Massachusetts should require appropriate customer service if they are working for the Commonwealth.

This company should be illegal for how much they steal and rip people off. They are charging me thousands of dollars for violations when my EZ pass has NOT MOVED. If it didn't register. It's not my fault.

Awful customer service system! Waited 1 hour 20 min for an agent, and at the end, she could not provide me with a full result. Their billing system is very unorganized as well, reflects 2 different $ amounts under the same account and toll number. This organization needs major improvement!

I am writing to formally express my concern regarding ongoing discrepancies with my EZ pass account. I have been an E-Z pass account for over three years, and since the removal of the toll booths, I have noticed that my account is being charged amounts that appear inconsistent with the E-Z pass rate. As an E-Z pass customer, I understand that my toll rate should be $1.49. However I have repeatedly been charged $2.98, which I understand to be Toll-by-Plate rate. This is both concerning and frustrating, as I maintain my account in good standing and expect to receive the appropriate E-Z pass discount. Additionally, when contacting customer service for clarification, I have received inconsistent explanations that have not addressed or resolved the issue. Please investigate this matter and provide a clear explanation of the charges.

This verges on insanity. The last monthly statement available from EZPass (NY) is for early December 2025. The "ENTIRE" month of December is needed for tax purposes. EZPass NY has been giving the runaround as this is the second time I am calling the customer service number to no avail! This is unacceptable!!!

New York State is bankrupt, and the E-ZPass overcharge seems to be a way to steal from people. When you appeal, you are ignored. They have owed me money for over 2 months and refused to repay the overcharge. Disgraceful.

Cancelled my E Z Pass New York account in December. Upon closing the account, we received an email from E Z Pass stating that the transponders were to be sent back within 10 days. We sent back the transponders via USP Tracking. According to USP the package was delivered 5 days prior to that stipulated by E Z Pass. E Z pass has claimed non-receipt and indicated these as lost in my account. Spoke to E Z Pass Customer Support; provided USP Tracking information, photo of package and email dates. However, we have yet to hear from E Z Pass NY. Simply put this poor customer service and follow-up.

EZ-Pass in New Hampshire is catastrophic. In 2023, we accidentally crossed Hooksett Toll on the wrong lane (lanes at the end are delimited by dangerous concrete separators), as we always hand a one dollar bill, the simplest way to pay. Taking note of their website, we dutifully payed the due amount and the penalty during the same evening, with a credit card. In spite of this, after about one month we got an invoice claiming that we were due the fee and the penalty (in the meantime the payment was of course appearing in the statement of our credit card monthly statement). I called them, and they asked to send all the paperwork using a fax number.

$3 toll. I signed up for the app to pay and thought I’d get an EZ Pass block. Paid like $15 or $20 for it or whatever and put also $3 pre-pay to take care of the toll. Well. I have no clue what happened to that money, but the $3 did not pay for the toll. I later got a second bill stating I never paid even though I ** did, and had to pay another $5 as a penalty. Bunch of pathetic scammers treating decent people as if they’ve done something wrong and are charging them for it.

I want to add money to my account the other day and was FORCED to pay more than I had planned for. Police amount I was able to pay using my bank card was over $115.00. I had intended on paying $75.00. There was no way I could go under their decided price. I only use the toll road because it saves me more than half my drivetime by going that route. I'm on social security and really could not afford to pay the extra money. Apparently, is, you pass doesn't care that a person really can't afford as much as they think we should pay, and I believe that to be wrong.

I recently received a violation ticket, which led me to discover several other violations that had already been sent to collections from about 10 months ago. I was never notified about these—no text, email, phone call, or mail—so I had no idea they even existed. Because the accounts were already in collections, the representatives said they could not assist me directly and redirected me to the collections department to either pay or dispute the charges by mail. Coincidentally, my E-ZPass account records for both correspondence and account transactions for that time frame are no longer available, and my account statements show no activity related to those specific dates. This made it even more difficult to verify or address the alleged violations.

When it really comes down to life's endeavors and issues. E-ZPass has got to be one of the worst businesses in America. The employees have no sympathy, also hate the job they do. Then on top of that the customer service is so terrible, my seven year old daughter could assist customers better.

There are a few things in life that I hate more than this useless terrible time wasting miserable app... With all of the technology that exists in this world this company alone could be the sole reason that we do not survive as a race... They should rename this whole company to "annoying hassle" whose slogan should be "because you literally have no other choice". Or "E-ZPass! A massive burden around everyone's neck for the past 50 years and counting".

I hate a EZ Pass. I have repeatedly connected my checking account to my EZ pass account so that they charges me every time I use it and New Jersey totally ignores this and send me fees all the time. I refuse to pay $50 on a 50 Cent toll. I pay the toll fare but do not pay the fees and it’s just accumulated. New Jersey EZ pass should recognize the fact that I have a New York easy pass account. They shouldn’t be any fees associated with this.

I got 3 separate toll charges on my EZPass NY account for someone else's car because CT allows vanity plates in all plate classes and I have this on a Classic Vehicle so someone could have the same vanity plate on any other plate class. Whoever went to NY wasn't me but the toll plaza cameras aren't smart enough to pick up the different plate classes from other states. At the time my card was on the account and automatically replenished my account which was how I noticed I got charged.

NJ E-ZPass is an absolute disgrace. Their system is literally the definition of incompetence. I have a perfectly working PA E-ZPass and Pay-By-Plate set up, and the second I enter New Jersey, it’s like their readers just give up on life. They NEVER scan my transponder, they NEVER register my plate, and every single time I get slammed with bogus toll-by-mail bills that shouldn’t exist in the first place. And instead of fixing their broken equipment, they dump the problem on the customer. I’m stuck wasting hours disputing charges they created. Now one of the bills is suddenly “too late to dispute,” even though the only reason it wasn’t resolved is because their joke of a system failed.

What a horrible overall experience! The EZ-Pass website and payment portal appear to be designed as part of a Junior High School tech project. It generates hundreds of millions of dollars in revenue every year. You'd think they could employ a semi-competent programmer to creat the website and user interface. It's absolutely ridiculous how defective and ineffective their website and payment portal are. I tried to pay a bill and kept getting repeated errors simply because I was entering my license plate in all caps, the same way it's shown on my bill. After wasting almost an hour of time trying to even bring up my balance, with repeated error messages I realized that you have to enter you license plate in all lower case letters, even though the billing statement shows them in all CAPS. Are you ** kidding me?!? What ** joke!

I have been trying to find a solution for years. I have an active paid for E-ZPass and still have $11k in collections for invalid fees. I need a lawyer because it's not ok I’m getting charged $50 for a $2 toll that got paid. I drive in NJ for work all day long 7 days a week. My ezpass gets paid and if it goes negative, I put money on it immediately. But they try to charge me the $50 for the toll that got paid anyway. I need a lawyer. I need help.

I have a Florida EZ Pass that someone else has been using. It’s not my license plate but they said it’s my transponder which is with me 450 miles away from Florida. They told me I have to pay for someone’s week worth of tolls because they were not the one who entered the transponder #. So I guess we can punch in any numbers and have someone else pay our tolls. So ridiculous!!!! Why do we even have to enter a plate # if it means nothing.

Me and my husband moved from upstate New York July 1 2022. Upon checking all our bank statements EZ has been deducting 25 dollars from our bank account until April of 2024. I called them in January to closed my account and dispute the chat since we also get charged here in Florida. Every time I talk to a customer service they are extremely rude. They are not helpful and condescending. I have in customer service and I never act like that. I always shows compassion. EZ pass owes us over 600 dollars. They also wants customers to give them a feedback about their service. My husband serve in the military and he has now fighting incurable cancer for serving our country and whoever works here at Ez pass Ny should be grateful and free and taking away every bit of that money to pay for his medicine and hospital bills and medicine is wrong.

Be Aware, read. I have a Florida EPASS account. I sometimes let my balance go in red and replenish when I have funds, but always keep the negative balance under $100. I'm aware that I have to pay more for toll fees when my account is out of funds and I receive an invoice, which I pay. So far, all good. Today, November 17th 2025 I receive citations dated 6 months ago. Never received an invoice, never showed up in my account (which I manage online). Turns out that some invoices turn into citations and are sent out randomly. You will not have knowledge they exist, because they're generated by the system randomly, and can accumulate without you even being aware they exist. In my case, they accumulated to $786 and just found out today, 6 months later.

Went through the Delaware Water Gap on September 23rd and still up to today, November 13th, 2025, did not receive my toll-by-mail. I called NJ EZPass to inquire why? I was on the phone 50 minutes before I got a human being. The female told me that my plate number didn't come up in the system. I told her to check with DMV to check my current address and she told me they don't use DMV, and yet she gave me an address I had 3 addresses ago. My head was spinning by then. She said I needed to confirm that address but I told her I didn't remember it from 2016. If you have a picture of my plate, then you must have the correct and current address from DMV, otherwise why would you take a picture of every license plate?

Absolutely horrific customer service. I am still comprised about a $450 charge on a $20 overdraft fee two months ago that I just got a letter about TODAY! Rude customer service representing named Harley who is clearly regurgitating everything. She was offended that I told her I could not understand her monotone. When asked to speak to someone else she said no one else was available. Not one person. I would give them a zero if I could.

I'm on the phone waiting for a supervisor for almost 30 min, furious because I get a bill in the mail that states I have a 10.00 balance and it states to go to ezpassny.com to pay it. I go and it's 72.50. I paid it thinking I will get to bottom of what's going on later. Well I wasn't supposed to pay it says the customer service rep. I was supposed to call them and have them transfer it over to my account so that I can get the discounts. How was I supposed to know that? It doesn't say it anywhere on this paper bill.

I am unable to access my account at PAEZPass.Website. Login indicates invalid user name/password which I have used successfully for years. Attempts to change my ID/password result in telling me I already have an account and to use the ID/password it claims are invalid. The automated phone system 877-736-6727 is a disaster, There is no option to talk to a person, even after entering my ID, account number and PIN.

My partner called EZ Pass NY in September, to inquire on how to send her tracker back and get a refund. She was told to wrap it in aluminum and send it back. She did that. Today she called to inquire where the refund was and this “lady” (I use the term loosely), told her that there were charges for having the account and not using it? Huh? We don’t have our car anymore (it broke and we’re looking into replacing it).

I can’t believe how poorly EZPass NY handles billing. They send emails saying I owe money, but give NO details at all—no date of travel, no location, nothing! How am I supposed to know what I’m paying for? It feels completely unorganized and unprofessional. Instead of making things easier, they make everything more confusing. Their system is a mess, and their communication is terrible. Absolutely ridiculous experience.