E-Z Pass Reviews

I have been an EZDriveMA user for years, however, I recently replaced one of my vehicles and when I went to update my account I was told I would have to delete my account and open a commercial account. The reason is because EZDriveMA does not allow pickup trucks plated in Vermont as trucks (which is the only way you can register a noncommercial pickup truck in Vermont). This is completely arbitrary and stupid. Why should I have to open a commercial account for my personal use pickup truck, a small truck at that, and pay commercial vehicle tolls when I travel? The customer service rep stated it is policy that pickup trucks plated in Vermont cannot use EZPass unless I go with a commercial account. There is no way around the policy and the rep would not allow me to speak with someone else to argue the case. So if you live in a state that plates your pickup truck as TK you can forget about getting a personal account with EZDriveMA.

Recently I received a message from collections company regarding a missed payment for a EZpass toll which was for the date 04/2022. When I checked the details, the EZpass people was so lazy and reluctant to note down my full and correct address on the file and they sent notices to the wrong address for the past three years and even after the mails were returning back they didn't even tried to check for the address. Now when I tried to contact the collections team after keeping me waiting on the call for three hours, they were so rude that they don't have patience to completely listen to my problem.

My husband recently passed, and he was the primary on the account. I had many questions and changes I needed to make, especially since I knew I would need to use the transponder next week. I called the toll free number and after their run down of options to press, I pressed 0. I was able to quickly speak to a live person, Javier in Florida. Although he was in a different state than myself, he was able to quickly answer all my questions, help me make changes to the account and make suggestions and offer info. It was breeze! I couldn't believe it!

It seems they have one customer service representative for the whole NY. Terrible Experience. The first person I reached would not help me. I called again and it felt like I was talking to the same person.

E-Z Pass New York Customer Service is the worst, I've been dealing with the same issue since last November. I would never recommend to my family and friends. I will change my plan to E-Z Pass Pennsylvania and see if I have the same issues.

Zero is a better option! Moved 2 years ago. Needed another transponder. They keep sending the transponder to my old address and yes my new address is on file with them! 4 transponders later, and I still don’t have it at my house. All sent to previous address after management “fixed” the problem. Customer service gets an attitude because they don’t have answers and never send you to someone to help. They just argue with you. One supervisor, that I insisted on speaking with, said “we have no control over the mail carrier.” I asked what does the mail carrier have to do with this? He said “they delivered it.” This is the level of stupidity at EZPass. I said “ezpass put the wrong address on the package….the mail carrier has nothing to do with this issue.”

I have a transponder in my car and I constantly get violations sent to me through the mail from New Jersey and New York. I’m really tired of this company. Nobody have money to just be giving them for free for the want you to give them $100 blah blah. So annoying nothing but a ripoff!

If you are signed up for Autopay, E-Z Pass will rob you! When I signed up I set my monthly balance as $160. I only need $144 monthly for my purposes. The E-ZPass system periodically undergoes a review in which it will increase users' balances automatically based on an "average". So the $160 that I planned for has automatically been increased to $220 (monthly) which caused my bank account to be overdrawn. This effectively costs me more money since I now have to bring my account back in to good standing. Do yourself a favor and just pay with cash at the toll booth! Oh did I mention, that you CAN'T go back and revert it to the original amount? HEY E-ZPass!!! If you are going to impose automatic increases YOUR USERS SHOULD BE INFORMED OF THE INCREASE!!! AND given the opportunity to keep it the way it is set.

They funnel you through the internet to collect your data and offer opt out options that are not available to turn off through the internet and you will waste lots of time dealing with them. That is their intention, to waste your time, to funnel and streamline you into making payments and collecting as much data as possible in the process. The website would not even allow me to make a payment without entering my email and checking off I would receive future invoices though email. It does not say it is mandatory, however it would not allow me to pay my bill until I did so. Because legally it's not mandatory, however if they inconvenience you enough, make it look like it's the computer's fault, and threaten to contact your local state authority to take your registration away, you will probably just give them what they want. Which is your data. I would never do business with this company if it did not have a monopoly on all entrance points into NY where I have family.

It’s ridiculous how they charge you two weeks later. I added $100 to my account because I saw that my account was -$21. The next day, I checked my account and saw I was -$16. They charged me for trips I took two weeks earlier. On top of that, I went to NJ and I received a bill from E-Z Pass NJ a few weeks later stating that I owed them for traveling on the turnpike and they charged me a $50 administration fee on top of that. I tried to put $ in my account and their server has been down for two days. Now I’m going to get a bill for traveling to NJ again. I live in Staten Island and if I travel anywhere I cross a bridge or a turnpike. I’m a hostage because of ez pass. It’s not right that they can do anything they want and tell you “oh it’s the system and there isn’t nothing we can do”. They should get charged with a RICO indictment, they are a criminal organization.