E-ZPass Group Reviews

This company is in the business of stealing your money. I closed my account and returned the tag exactly as instructed. Despite confirming receipt of the tag, they still deducted a $16 “device fee” before returning my remaining account balance. After spending a significant amount of time on the phone and going through several inconvenient steps, I was told that no refund would be issued because the account was already closed, even though the tag had been received. This is clearly an internal process failure and should not be my responsibility. Having fully complied with their return requirements, I should not be charged for the device (and return shipping on top of that). To make matters worse, the customer service agents were consistently rude, poorly informed, and dismissive, which only added to the frustration.

This is a money trap. These thieves trying to tell me after putting 125.00 that I still owe 20 even though I haven’t traveled since 4/6/26. Because things are still processing from 3/28. Y’all request the money right away and get it but find a way to charge more. I will never use them again.

I just talked to Tina a representative for E-ZPass. She did a wonderful job. She answered all my questions. She was very professional. I give her five gold stars if it was possible. I really appreciate her assistance and I am very grateful. Thank you for this opportunity to inform you on her behalf. Thank you.

If the 730+ reviews totaling in a composite rating of one star don’t tell the story maybe this will. I have here to encounter organization my life that simultaneously employs staff that are both incompetent and rude and equal measure. Not on will they “send you invoices” that you never actually receive until you’ve approved sufficient late fees, if you ever call them to dispute you will be invariably greeted by a person that is, frankly, a complete asshole that’s aggressively stupid. Their billing structure is a complete scam and the fact they charge drivers at all for roads maintained and built through tax money already discredits this fraud of an institution.

I was on hold for 45 minutes after waiting 20 minutes and talking to a rude customer service representative who purposely put me back on hold. Massachusetts should require appropriate customer service if they are working for the Commonwealth.

This company should be illegal for how much they steal and rip people off. They are charging me thousands of dollars for violations when my EZ pass has NOT MOVED. If it didn't register. It's not my fault.

Awful customer service system! Waited 1 hour 20 min for an agent, and at the end, she could not provide me with a full result. Their billing system is very unorganized as well, reflects 2 different $ amounts under the same account and toll number. This organization needs major improvement!

I am writing to formally express my concern regarding ongoing discrepancies with my EZ pass account. I have been an E-Z pass account for over three years, and since the removal of the toll booths, I have noticed that my account is being charged amounts that appear inconsistent with the E-Z pass rate. As an E-Z pass customer, I understand that my toll rate should be $1.49. However I have repeatedly been charged $2.98, which I understand to be Toll-by-Plate rate. This is both concerning and frustrating, as I maintain my account in good standing and expect to receive the appropriate E-Z pass discount. Additionally, when contacting customer service for clarification, I have received inconsistent explanations that have not addressed or resolved the issue. Please investigate this matter and provide a clear explanation of the charges.

This verges on insanity. The last monthly statement available from EZPass (NY) is for early December 2025. The "ENTIRE" month of December is needed for tax purposes. EZPass NY has been giving the runaround as this is the second time I am calling the customer service number to no avail! This is unacceptable!!!

New York State is bankrupt, and the E-ZPass overcharge seems to be a way to steal from people. When you appeal, you are ignored. They have owed me money for over 2 months and refused to repay the overcharge. Disgraceful.