Consumer Complaints and Reviews
I have a new vehicle and my plate apparently was not registered with my transponder... so I have 16.42 toll bill... suspended registration in the state of NH for this and 528.50 in fees!!! What the heck! How about a notice in the mail? This happened in the fall and I didn't realize it until I was stopped for a headlight out and my license had been pulled. I straightened it out and guess what! It's happening again! Feeling pretty done with the EZ pass scam! Nothing is EZ about having anything suspended!
I did not receive bills for 2 consecutive months, not by regular mail nor by email. Was then charged 13 X 25.00 dollars for violations. When I called in NY E-ZPass, was told that they "may" take off only 20.00 out of the 25.00 dollars per violation. Nobody tried contacting me by phone or by mail, so why pay any violation at all? Also how come there are no way to appeal this decision, just because 'they' made a mistake. This is really unfair!
I'm from Kansas, had done some work in Massachusetts, and decided to travel back through NY/NJ. With no visible attended toll booths I went through the ones I thought would be sending billing. Having received my bill, I see that I owed $2.15 for a toll. Sounds reasonable. BUT WTH IS THE $50.00 ADMIN FEE??? Is this even legal? With three options to dispute (complete form, do it online, or call the phone number), I chose the phone number. And... it gives me no opportunity to speak to anyone nor leave a recorded message, and refers me to the other two options. Does that not make a phone call NOT an option then??
Having then paid it online (it being due today) thinking I could then dispute it online or at least leave a comment, I was not given any option to take any action or leave any comment. Is the EZ Pass site intentionally set up to deflect and confuse??? I will do my best to avoid anything having to do with New Jersey and its ripoff toll system should I ever head east again.
Even after multiple suits in court (which they apparently lost), they haven't really stopped. I owe $1,100.00 for something like $12.50 in missed tolls. You try to pull the money together to settle it before it even goes to collection, but the administrative fees keep stacking up and when you are in a very tough spot financially already, it's nearly impossible to pay them on time. This all started when they switched my account replenishment status from "automatic" to "manual" after an issue with a replenishment transaction, but I never got a notification of the status change. By the time I realized it when checking my balance on my account just to make sure things were okay, I was already in the red and getting toll violation mail from them. I tried contacting them and making a toll dispute explaining the situation and requesting other options for payment but, from what I could tell, they just ignored me.
Now I have to take time from work to go to court and handle this with their "litigation specialists" (which they only allot you 30 minutes before your hearing to hammer out a deal). I work 60 hour weeks and I don't have time for their nonsense. I could have paid them if it were something like $25 to $50, but no, they have to bleed me dry even when I've got hardly anything to give them. I'm never using their service again, and they greatly overstate whatever value they do provide. I feel terribly for venting on the phone to their customer service rep, as it isn't her fault, but someone on their end needed to hear it. So, if she's reading this, I apologize to her, and ONLY to her. Transurban as a whole can just do the world a favor and completely restructure at the executive level, take ethics seriously, or just go away entirely.
Misc notes: It's not like I was intentionally being delinquent or irresponsible really. I had a near life-ending and permanently life-altering head injury several years ago and, unfortunately, that has yielded me the short term memory span roughly akin to that of a gold fish, among other issues. I hate pulling the TBI card, but it's a significant factor in my ability to function, and I'm doing my best over here. EZ Pass and Transurban just add to the stresses and frustrations of life where they shouldn't be. Whatever value-add they perceive their companies to provide is not at all worth the rise in blood pressure and they have to be, bar none, the worst infrastructure/toll outfits on the planet. I would rate 0 stars, but I have to admit the use of the lanes has been a convenience from time to time. Worth it? Absolutely not, but it is a slight convenience. Are their dealings through the company with local and state governments ethical? Not really.
Been using the system for approx. 3+ years and have gone from $25 a month to $50 recently. They are here to squeeze every possible penny from the consumer. I cannot plan to go to NYC or anywhere that uses a toll because they will be quick to raise the replenishment limit. I work every day and spend $1.50 in toll in total. How is it that I go to NYC one time and all of a sudden they start charging me $10 more for a Lincoln Tunnel difference of 12.50? I went to NYC 4 months later and in one trip spent $30 in tolls. That somehow averaged to a $25 difference in 3 months? How the heck does that make any sense? How does $30 difference in 3 months average to a $25 dollar increase? And right before Christmas? Yeah, sounds like somebody is trying to get an early Christmas gift.
This is ridiculous! The website sucks and is of low quality, customer service representatives are extremely rude and unprofessional. Always answer the phone and respond with an attitude and even though they say that "the system" will re-evaluate and adjust 3 months later, that is total bull. "The system" is quick to increase your rate but they will never decrease it. Never seen an decrease in the 3+ years that I have been with them. The total hierarchy of this system and this staff should be looked into. I would not be surprised if there is some sort of underground illegal things happening here.
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If you have a low digit plate in Massachusetts, check your bill as Massachusetts issues the same numbers for commercial plates. I am in a vortex being charged 30 a day for a commercial account. They told me to get new plates.
I pull commercial trailers for a living. I have 3 days to turn in my Toll receipt. EZ Pass MA takes 6-8 days to register. I drive through IN, OH, NY and they all register immediately. Massachusetts is very slow and costing me out of pocket... This is not at all fair... Shame on Massachusetts!!
I decided to look through my mail and found a letter from a law firm for EZ Pass violations. YES! I do know that I haven't paid. YES! I do know that I have under $300 worth of unpaid EZ Pass tolls. So I thought! Just got off the phone with the law firm. Apparently, my account has a $1200 something balance. I asked him how is that even possible?!? I told him that I knew for a fact I probably had a MAX of $300 worth of tolls. He explained to me that my actual toll balance was $210 and that it got so high due to fees. Are you freakin' kidding me?!? No, NY State has a law where it's a $25 fee per unpaid toll.
This whole EZ PASS BS has people right on their tippy toes! If you fail to pay after the law firm sends you their final notice, the DMV will suspend your registration. I asked him if there was anything he could do. And after checking, he said he can do a settlement of 50% off which came out to $700 and something. Well that's better than $1200. Payment plan? Yes! But it can't be towards the settlement! The settlement has to be paid upfront. Now how can a college student afford that upfront?!? So, now I'm STILL stuck with paying the $1200 in payments!! S.O.B!!!
I just tried to renew my registration and come to find out I had EZ pass violations from 2015; never received invoice and they stated they mailed 3. Ready for this. So from $3.00 for each violation it went to $90.00. This is a complete disgusting way to treat your residence. I put an appeal but it can only bring down to $40.00 for each violation. I am a first offender and I find this just unbelievable. Secondly, how can you possibly agree with this to hold on to someone's registration for not even knowing about these violations. I am sorry but this is just an injustice to me and the residence of MA.
Driving through NJ in a motor home. Toll booth at exit 14C said we couldn't take the MH through the Holland Tunnel due to having Propane. So they made us get off the Turnpike. We did, then drove 20 miles out of our way, paid $45 to go over the Washington Bridge to NY. When we get home we find they gave us a toll violation for not paying... WHEN THEY TOLD US TO GET OFF the turnpike. We filled out the dispute paperwork, tried calling, they said they couldn't help us because we actually went through the booth, are you kidding me? We should have waited and got a form from the toll attendant saying they were waiving the fee since we weren't actually using any more of the turnpike. We never heard anything until they sent us a second violation and now they have it in collections and added $50 to it. ** thiefs!!!
Against my better judgement, I signed up for an EZPass. When I received my credit card statement, I had been charged three times for a transponder. After more than an hour on the phone with a CSR who seemed clueless and told me she didn't know if refunds were given and that I must have ordered three transponders - she couldn't explain, though, why EZ Pass sent me only one transponder. After being on hold for the third time, she returned and said a refund would be made.
This morning, I received a reply to an earlier email I had sent and the reply mentioned my conversation with the CSR and suggested I call again. Just got off the phone and the CSR said there was nothing on the record about a refund and that I should call back later. Oh, ya. In addition, there's a glitch in their website, since I discovered I was charged for two trips over the Tobin Bridge on a day when I did not leave the house. Would be nice if they could get things right.
Received a letter and new pass, asking me to send old one back BUT the letter listed a number for a pass I do not have. I had one in my car for many years and one in a motorcycle for many years - total 2 for 2 vehicles that I own. When I called and tried to explain they insisted that I have 4 vehicles and 4 EZpasses. I tried to explain that I have only EVER had 2 passes. The response was "You can't expect us to just believe customers when they tell us they don't have these passes". Really? I tried to explain that I have only used 2 passes, because I only had 2 vehicles, and read them the numbers for what I had in my possession.
All I got was continuous RUDE arguments, even to the point that I was told "you're wrong. You have 4 passes and you have to send that one back". No matter how many ways I attempted to explain that I didn't have the pass they listed in the letter, and have had the same 2 passes for years, they continued to insist I had 4 and must return the one listed in the letter. I tried to explain that any other passes assigned to me were not mine and if they were in use it wasn't by me. The response was "if they are in use it's you!" These people are unbelievably rude and should in no way be serving the public. Instead of trying to be helpful they simply argue, and tell customers they are wrong. Someone should investigate how they operate and definitely send them out for lessons on customer service. If the people I spoke to worked anywhere else they would be fired.
On 25 December, visiting my mother on the other side of Boston, I used the Ted Williams Tunnel. My EZ account was charged 3.50. Nearly 2 years later, I went to renew my registration and found out it was non renewable for an EZ Pass Violation. Dozens of calls, hour wait, disconnected with their phone system. Online Chat, automatically disconnected. Finally I reach a human, he explains that yes, my account was charged 3.50 on that day via my transponder but... because the plate wasn't connected to that vehicle (newer car), I was in violation. Never received any correspondence. Now, two years later, the 3 dollars became 90. 30 times the original toll. 30. That is a 3000% return on 3 dollars, now, since I paid the 3 to begin with as they stated, they move right past 3000% directly to extortion. If I do not pay, I cannot drive or own a vehicle in MA.
I saw an expose on a local TV station earlier this year. A single mother had 25 dollars turn into 2000 dollars. The Governor vowed to fix this broken system. What has Charlie Baker done? Nada. Zilch Zip. He has allowed these extortionists to continue to operate. The Mafia was placed out of business for less years ago. Perhaps there is a Hillary Clinton Clause in the law where money is funneled directly to the Clinton Foundation making it perfectly legal for them to charge any amount they desire. MA EZ Pass sucks, plain and simple. The people running this are as crooked as the Clintons themselves and use strong-arm tactics to take money from taxpayers. As we all know, Massachusetts has zero shame when it comes to taking money, tolls, taxes from citizens, otherwise, I could simply say shame on you MA DOT. Like the Clintons, the MA DOT EZ PASS people are laughing all the way to the bank.
EZ Pass: We try to be as careful as possible as all the time, we pay every poll possible, but there is no way we can see every poll, especially when your toll booth are completely separated on the other road, which is misleading newbies like us that they are going the other way. Newbies like us have to follow GPS, and you build your tolls taking advantage of us!! Why don't you put a gate there like always? Why don't you send mail a bill instead of a violation notice like the others? What can I say, I can't believe Philadelphia is a state letting scams like you exist! Enjoy the cursed $99.35! I hope you will be tripped like this all year long!
This is unbelievable. EZ Pass is on a kick with mailing violations and tripling late fees to me that aren't late. What the hell is going on with this system?? Last week I received a "NOTICE OF VIOLATION ENFORCEMENT IMPENDING COLLECTION/LEGAL ACTION" notice from 3 violations back in June 2016 on the Tappan Zee Bridge. I believe they didn't perfect the computer system or they are just way over their heads with this automatic, computerized billing. Then they have the nerve for doubling and tripling late fees. Thousands of drivers/commuters like myself are getting harassed by a billing team that cannot handle the load. NY State E-Z Pass will be part of an embarrassing news story soon.
I drive thru hampton toll booth with my car and boat in tow registered in EZ Pass. I get an invoice from nh for the tool for both vehicles. I look in my EZ Pass statement and it shows the toll paid. I call NH and they say, "Send us a copy of your EZ Pass statement by fax" because they can't see the MA EZ Pass account. So how the ** do they know anybody paid if they can't see the info. The fax no. they gave doesn't answer and MA EZ Pass says they see the toll paid but "you'll have to convince NH." Are you kidding me!!!
First of all they have the worst associates sitting in that office. Better off with an automated system that would be glad to help you more than these ladies sitting there. Never look at you when you are talking to them, pretending they are the busiest and we have nothing better to do. I told them I was interested in opening an account and they showed least bit of concern for a new customer. When I went to return the transponder and close account, they showed me charges that were not supposed to be there. I asked them why those charges are on my account and the lady kept saying "you went through a toll booth and it scanned it. Talk to the dispute if want money back". Another associate began asking me questions, which seemed like she wanted to try to help but this lady who was helping me interrupted and said "let her talk to the dispute".
When I said I had paid at the toll booth with cash not knowing that it scanned my transponder she kept saying "that's not my problem." She already admitted that the dispute is not going to solve my issue. I wasn't a fan of EZ Pass before, I bought it reluctantly and now I am damn sure of why typical method of paying using cash is better than the hi-tech automated methods where most of the time is spent on arguing or following up with these people.
These ladies in the office seemed least concerned that somebody was having issues with their product and did not want to be in that office working - but definitely get paid. At least that's the impression I received. I placed a complaint with the customer service, hope they would do something about it but I am definitely going to keep following up. These people are relying on the fact that nobody has time or energy to complaint against them or follow up and we as the public have to tell them "enough is enough".
EZ Pass is sending everyone violation fees because of not paying the bills, but they are not sending any bills. Tappan Zee bridge has no toll booths because of construction so bills are supposed to mailed by tolls by mail but instead they are sending Violation notices for non payment. I believe that because they have gotten sued so many times because of all the incidents that happened there they are trying to get the money from the consumers. We have to get together as a group and call every TV station so that they can do an investigation and stop these people from ripping us off. I was trying to call news 12 Westchester but they acted like I was speaking another language. I also called 47 a tu lado. I am waiting for something to be done but more people have to call.
I registered for EZ Pass as a NJ resident. This past labor day weekend, 2 out of 7 EZ Pass tolls displayed "unpaid." Yesterday morning, I called a customer service number to check. The phone options were too long and confusing so, I visited website for "faster 24 hr service". After many attempts with passwords, usernames, account numbers, car tag, device number, and encrypted security numbers options, I finally logged-on to the site (really, a Logon call to action?). I must say, the EZ Pass site/system is uncanny; a total vintage version of sites developed in the late 90s. The site doesn't look trustworthy and the fact that it has features/functions of early web commerce scares me. It is scary that my credit card is associated with such a cumbersome outdated system that doesn't even function on mobile devices.
Anyway, my account showed a '0' balance on a spreadsheet table. The content on it was a bit confusing to decipher and I was unsure where my true balance was at first glance. To be sure I didn't owe anything, I clicked "violations". After typing another set of redundant criteria, never mind that I was logged-in to my account, an error message appeared above the criteria panel "Please enter violation number". I assumed that I owed nothing but I was still restless about it. Later, I chatted with a coworker about my experience. She warn me to double check. She said that she had trouble with EZ Pass charges in the past. She showed me that there are two EZ Pass sites, one for NY and NJ state and that I should check the NY site.
I logged in to the EZ Pass NY and to my surprise, after typing another set of redundant criteria, I found outstanding bills dating back to 2013 and 2015. The toll charges were 92.25 total but the unidentified between 30 to 50 dollar "fees" brought my full total to 595.25. Called NY EZ Pass customer service immediately, and after being on hold for 20 min, the operator informs me that my account balance was at ZERO. She told me that I owed nothing and that everything was fine. Why is a system not showcasing the same thing I was seeing on my monitor to the customer service operator? I insisted, she told me that if there were any outstanding bills they were sent to a collection agency. I asked for the collections agency number.
Well, the number she gave me routed me to NJ EZ Pass Customer Service Center. At this point I'm totally confused. Why is my EZ Pass account number not able to pull my payment history regardless what state I travel to and from? After speaking to the NJ customer operator, I was told that the systems between NY and NJ are independent and they DO NOT communicate with each other. The only thing they share are the tag number and the payment cards associated with the devices. He offers an apology for having recurring problems with the toll system during labor day weekend but then he lectured me about paying more attention the my mail for bill and violations. The point of having an EZ Pass was to have toll amounts deducted from my card. Apparently, I am the problem and so is every person with similar complaints on this site. I finally got a collection agency number from this operator.
Called the collections agency number but the operator said there was nothing associated with my account. She told that I had to call the the NY EZ Pass again because they were likely using a different collection agency. Dialed again the same number I started with. Waited 15 min to speak with someone. The end result, I was given the NJ EZ Pass Customer Service Center. Seriously, this is not right. This experience continues to be awful. It is truly sad that other countries I've traveled to, in Europe and Asia, have flawless toll systems that include devices with small LEDs telling you how much you're charged every time you pass a toll, at high speeds. Shame on EZ Pass for making no effort with the other high standards that countries with less have. Tried calling again today and I'm still at a lost.
My last week of working on the island, I went over the bridge two times for 5 days. Everyday I was able to drive over and the screen said "paid". I get a notice a month later saying I owed $500.00!!! It was.80 cents for me to go over the bridge every day and because my money wasn't taken out of my account fast enough, the fines jumped to $500.00!!! Then to top it off, when I called EZ pass in Jamestown to complain about the fees, a very rude woman told me to "not get obnoxious" and hung up on me. I am a professional and was not rude once, I can imagine it gets sickening to hear from all the people the place she works for has robbed, but she clearly had no place in customer service. Whoever created these fees should be sent to jail. Do everything you can to avoid the EZ pass, they will find a way to rob you.
I have been receiving ticket violations. Keep in mind I have my EZ Pass and it says "paid" as I go through. I have received about 160.00 in tickets so far and I am sure there are more to come. I got the pass and out of nowhere began getting tickets. It's not recorded in my account online, but it is working as I pass the tolls. My account has money on it and I use it correctly. This awful company goes out of its way to destroy people's lives and STEAL money from them with their con game. I recommend that everyone throw out their EZ Pass and come up with a new company or system. This is the most corrupt organization I have ever dealt with. They won't listen to me or get rid of the tickets. I am disgusted.
Where do I begin. It started with a debit card change due to a some fraud that happened at a store we shop at. This caused my EZ Pass to not register while traveling through a $0.75 toll in Maine. We talked to them on the phone and paid it, but the next time we were in Maine, sure enough, they gave us the yellow light going through the toll again. Next week we received a letter with a non-negotiable $25 fine, followed the same week by a letter stating that they have requested the Maine Bureau of Motor Vehicles to suspend our right to operate in the State of Maine. WTF!!! Over their own mistake. My wife got nowhere with them on the phone today, but tomorrow, I am on the phone warpath!
Phone support wait times - Been trying to call the NH EZ Pass customer service line for assistance with my account, and have been on hold each time for very lengthy periods. Today I have been waiting 42 minutes for someone to take the call.
I don't even have an account and it's hard for me to avoid receiving letters in the mail saying I owe them for missing a toll, and along with every violation comes a $50 administrative fee (upgraded from the $25 it was last year). In my case, the tolls I have been "missing" have been for the same toll booth, called the Route 50 toll plaza (I'm pretty sure this is the booth you encounter when getting on the AC expressway from route 50). I have been informed this booth is now EZ Pass only, meaning if you don't have an EZ Pass account, you cannot travel on this road. Besides how Orwellian the idea of a company/government-company (?) exclusively owning roads is, their way of announcing is quite non-existent. I can't recall many details about the booth itself, and frankly I'm afraid to even go near it again, but I'm pretty sure I remember it having these features:- Still has a toll basket (even though your money does not matter if you do not have EZ Pass).
- Does not have a sign stating it is EZ Pass only.
- Does not have a way to turn around once turned onto the road.
I'm going to do some more research to see if these facts are true. Oh and this EZ Pass-only road I am talking about is not the only one. There's more! I read there were about 10 recently installed in NJ and others are being added in other states too. In an interview, PA Turnpike spokesperson was asked about these EZ Pass-only roads. Capone said it’s expected that, when a new E-Z Pass-only interchange opens, people will go through it without one. But, he said, violations are expected to level off “as people figure it out.” AS PEOPLE FIGURE IT OUT? Okay. So I owe about $100 for the second time now, but I think this time I've got it figured out. I just won't ever drive anywhere again to avoid this from happening. Because I am also stubborn and don't want to get an EZ Pass although it would probably end most of my problems with them. They treat their account holders with a lot more respect.
What I'm hoping to get out of this is for EVERYONE TO GET RID OF YOUR EZ PASS. THROW IT OUT. IT'S NO GOOD. IT'S BROKEN NOW. If you have any information you could share with me, to help me with my situation or to inform me further of this companies ridiculousness please do at **. I do not really know what I am going to do with the recent fines I've received but they have caused me to care about stopping the corruption of them.
How is it legal to charge $50 per every violation??? That is having minor violations turn to astronomical thousands of dollars owed? I called and asked my total and they said $6900... how am I ever going to be able to pay that? And then they said, "You have to put down half for a payment plan" as if I have $3500 just laying around. Whenever that period last year through OCT-NOV '15 to take away the $50 penalty fees. I moved and never got a letter about it whatsoever. If I would've got the letter I would have gladly paid everything off. I'm frustrated because I don't know how I will ever be able to afford any of this. This is crazy! I would love if someone reached out to me and gave me a better financial offer to settle all of this
I called the toll free EZ Pass number this morning and was subjected to a 5 minute "you've won a free cruise" advertisement in order to speak with a representative. I went through it but it prompted me 3 times to accept the cruise before moving on. I ignored it and on the 3rd option it allowed me to reject the cruise by pressing 2. Then the advertisement started ALL over again and would not allow me to be connected to a representative. I hung up and called the administrative number who asked me what I needed. When I said "billing" she said she'd "transfer me to the right department" but all she did was transfer me to the main number forcing me to listen to 10 prompts I didn't need. I can't believe its legal to force someone to listen to an advertisement when calling your business. The customer service rep said she didn't "know anything about it".
The reason I called is because I went into an EZ Pass office about a month ago to switch my transponder on to my credit card since my father has purchased it for me under his account but of course wanted me to be responsible for the charges. "No problem" they say and switched it. Fast forward a month I get a bill for 3x the normal amount and realize they have put both my parents transponders on to my credit card as well. So I call the customer service line and they say, "Oh different transponders under the same account can't be under different credit cards, its policy. You have to go get a new EZ Pass pass and open a new account, its policy."
Uhh but I just paid $20 for this transponder, now I have to go pay $20 for another which makes no sense and is meant to garner more money. Let alone the fact when I bought the transponder and put it on my card a month ago, the customer service rep didn't explain properly the fact that all 3 transponders would be charged to my card and that you can't separate the charges, and if I wanted to separate the charges I needed to open a new account. Every time I said something to her or had a request she said "it's policy" and wouldn't budge. "Its policy" and "well its our policy". Well its a bad policy, robbery, and purposely vague customer service. Turning into the new Time Warner... When you have a monopoly do whatever you want when you want however you want.
The Tappan Zee Bridge has gone toll-free. According to the EZ Pass signs and website, if you do not display an EZ pass you will receive a bill in the mail. I never received a bill, just a violation and fine for over $500.00. EZ Pass has decided that rather than send me a bill, they would begin charging an EZ Pass that was not displayed and has been inactive for over a year. Not only did they charge the toll, but also an additional fine for the account not having funds available. I have called and written and have not been able to get this resolved. In addition, while they "investigated" they refused to stop billing that account and it continued to be fined. How do they justify this behavior? I am now receiving threatening notices that they are going to refer this to collections. There must be someone that can assist in resolving this. I cross this bridge on a daily basis.
The EZ Pass MASSACHUSETTS company has me in tears and on the verge of suffocating from lack of breath because I simply do not know what to do. The EZ Pass is supposed to take money out of a prepaid account when you pass through a toll. If there is a problem a little yellow light will shine. When I had to travel south, they did not advise me that there might be a problem because I kept seeing a green light. Upon coming back home, I received a fee from every state I passed through. I was able to take care of all of those fees by making a phone call or going online, except Massachusetts.
With MA, I received two $50 fees. I tried calling and taking care of it but I was told that I need to send in written correspondence before the fee due date. I did this, yet I still received another $90 late fee!!! HOW CAN I POSSIBLY RECEIVE A LATE FEE FOR FOLLOWING YOUR POLICY??? I do not have this money. I did not even make an error. I had $20 in my account that was supposed to be automatically refilled but it was YOUR error for not refilling automatically and YOUR error for not advising appropriately!!!
Even if YOUR company processed the written correspondence I sent appropriately then I would still end up paying a small fee. THIS IS CALLED STEALING! I am so sick to my stomach because of this. I do not have this money and I have been dealing with YOUR error since April. Please get off my back and leave me alone. I am not strong enough to deal with this nonsense. It is so discouraging. I can't breathe. How do I go about getting these fees off my name, not to mention they say they are going to send my info to the Massachusetts department of motor vehicles so that I cannot renew my license. I need to travel south again in a week and I cannot have problems with my license. I am just trying to live my life. Why must you make it difficult?
When I first started using EZ Pass, I set up automatic payments through their system. Since it was an automated service, when I received paper bills/documents in the mail, I disregarded and did not even open them. I figured that the same information was included in the paper billing as the online charges. Once I began receiving notifications in the mail that displayed red on the envelopes, I started to pay attention. However, at that time, I was dealing with a lot of things personally, with my family, and on the job. My first plan was to pay the bill online, but that website is extremely confusing and not user-friendly.
When I tried to log on, I did not have the correct login information and even after repeated attempts to do so, I was unsuccessful. Next, I tried calling them, but I was always placed on hold for extremely long periods of time or their office was not open when I was available to call. My final plan was to wait a month and a half until the summer when I had more opportunities to try to figure out how to navigate through the online system to pay the bills.
Fast forward to two weeks ago when I received a car registration suspension notice in the mail stating it was because my EZ Pass violations were not paid. When I went to the Gaithersburg MVA to pay, they stated that I owed over $10,000. If all of my actual fines were totalled, I would owe no more than $600 a year @ $2.00 a day/once a day and 5 days a week, but EZ Pass tacked on $50 for each unpaid fee and labeled each as a violation. So why was such an exorbitant amount assessed?
These people are thieves and should be thrown in jail. I only given them one star because zero is not an option. You will get random bills that don't make sense. They will turn you over to a collections agent without even trying to contact you and then charge all sorts of administrative fees. And you will have no recourse. Just understand you will pay a heavy price for convenience - suggest you pay the old fashioned way.
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