E-ZPass Group Reviews

The new website is dirtyyyy. It holds card numbers on the screen and clicks for money anytime it wants to. I clicked to put 30$ on my account. It clicked 2 more times after and took 60 more dollars. I had to put in a dispute with my bank to put 60$ back that I did not authorize. I took my bank card numbers off after because it was taking 30$ a day. I put credit card numbers on later to add 40$. Screen would not show money added, I had to put numbers on again, when I went to back page I saw money added. That new website page they made is a setup for big lawsuits for them. They better fix it. It is robbing people with double and triple billing.

The worst customer service I've ever seen. I've been on the phone for over two hours with no answer. I sent them a message through their website. The company needs to be replaced immediately. I just wanted to know how to return a tag for a vehicle I sold.

Every interaction with E-ZPass is so far from EZ it's a joke. They do not care about customer service at all. Website is horrible to use, a simple thing like updating CC expiration date seems impossible and FAQ don't address, or customer rep is close to an hour to speak with. EZPASS Get it together. You are soooo difficult to deal with!!!

The worst.. Robbing us blind and No one doing nothing..This people are thieves. They delays your pay and take money right out of your account... We need to get rid of this E-zpass system.. They're so corrupt.

E-ZPass sent the violations to the wrong address. Added hundreds in penalties. Scam artists. I have replied to their mail a hundred times over disputing violations that shouldn't exist as I have a tag and license plate attached to my ezpass account. I never get issues from NY tolls. NJs poor ezpass scanners are not my issue.

Ezscam needs to be investigated. Constantly charging my checking account after one use in over a month. New hidden service fees. They are the worst. They been getting away with this for years. No one to hold this organization accountable. It’s disgusting.

In the height of EZ Pass scams it is almost impossible to get in touch with EZ Pass NJ to see if you in fact a balance. I was charged $50 penalty on a $1.16 fee. I asked to update the address to prevent further issues and they advised they're unable to update because I'm registered in another state. However, NY has the correct address and they're still sending notice to the wrong address. Insanity.

What an unbelievable experience. I fully acknowledge running the toll was my mistake, and I took immediate responsibility by purchasing an E-ZPass and contacting every relevant state to resolve the fines. However, Delaware's response was outrageous—charging me $54 for a $4 toll. The breakdown was even more absurd: $15 for "combat violent crimes," $10 for "Ambulance Co. Fund," and $25 for "Administrative Fees." This feels less like a fine and more like exploitation.

$1 per month just for having one. Completely asinine and flat out robbing people. If my balance is $20, and I don’t use it for 5 months, they will take $5/month and $25 to “replenish”. So that’s $30 I’m out for doing absolutely nothing. This started out as a great idea and has been totally destroyed by greed. Unreal.

Terrible customer service. I sat on a call for 35 minute and counting, to be answer and hang up immediately, how is that great customer service and then you send me to review and rate whether you guys help me. Like come on. Do it right please.