E-Z Pass

E-Z Pass

New England

 2.1/5 (802 reviews)

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Overall Rating2.1 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 12, 2023

We all had issue with EZ PASS but it seems like nobody is hearing us, what more we have to do as tax payers to be heard, but I guess as long everybody is getting paid our complaints are just noises to the ears.. EZ pass has been overcharging us for a long time and nobody is doing nothing about it. You only have 2 days to pay a toll or they will an extreme amount of fees. The port authority won't even give you a payment plan. They want all the money upfront, and you don’t get no warnings in the mail about them suspending your registration, totally unfair to the people and no one is hearing us out. That’s why voting in our local is very important to know who are those people we putting in power.

3 people found this review helpful
Verified Reviewer
Original review: Dec. 13, 2022

A thorough investigation needs to be done on E-Z pass and MDTA. Thousands of people are complaining but nobody cares. They’re stealing money, people are they’re charging $50 fees for 4-6 dollar tolls, charging you for a toll even though your transponder is in the window, sending out notices from 2020 in 2022… the list goes on. Please help!

12 people found this review helpful

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    Verified Reviewer
    Original review: Oct. 20, 2022

    E-Z PASS somehow added a license plate to my account by themselves. The plate is very similar to one I have which is still listed, but now there are 3 cars not the 2 I own. By the time I noticed this very active other toll user who I doubt even knows this is happening, E-Z PASS has charged me over $200.00 in fraudulent tolls. So I have 2 E-Z PASS tags. The car that is getting charged to my account has neither in it because I still have both.

    How did E-Z PASS decide to add this other car with a similar but different plate to my account instead of sending them charges... Does E-Z PASS just choose a similar plate at random, and start charging that customer if there isn't a tag in that car? I did NOT make a mistake, and add this similar license plate to my account. These charges started happening very slowly 3 months ago so I didn't notice, and have ramped up to daily heavy tolls since. I have not logged onto E-Z Pass since well over 3 months ago.

    3 people found this review helpful
    Verified Reviewer
    Original review: Oct. 13, 2022

    I travel regularly between Baltimore, MD and Delaware, so I have a commuter pass which has a reduced rate. I recently purchased a new vehicle and was unable to remove the mounting strips. However, I updated my info in my EZ account including the plate number and attempted to order more strips. In the meantime, I couldn't not drive my vehicle through the tolls. While waiting for the strips, EZ Pass charged me the full price of the tolls instead of the commuter rate. I thought no big deal...I'll call and they will make it right. NOPE!! Was basically told too bad, we can charge you more if the transponder is not mounted properly. Nasty customer representatives and absolute refusal to make any kind of adjustment. Sadly, I need to pass otherwise I would tell them to kick rocks and I would go with the competition!

    5 people found this review helpful
    Verified Reviewer
    Original review: Oct. 9, 2022

    You used to be able to talk to somebody to resolve, strange bills, and get violations removed or ask a question. Now there is no contact at all with a human and a decrease in results for your resolutions because they want you to mail in your bills or submit a request online. All businesses should have to have customer service in order to run their company. People are going to get frustrated and just pay these violations and this is how they’re going to make money. Such a scam. You don’t know if these are legit or not because you can’t talk to anybody pathetic service.

    5 people found this review helpful
    Verified Reviewer
    Original review: Sept. 8, 2022

    Most corrupt company ever. Getting banged for a $25 revocation fee, $16 lost tag fee (didn't lose it) and a $10 tag forfeit fee!! All added to a $6.13 bill that I couldn't send in due to being hospitalized and they won't reimburse me on the fraudulent charges they're hitting me with. Stay the "you know what" away and just drive through the tolls!!

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 1, 2022

    E-Z Pass might sound really convenient, until you get it set up for your trucking business. Even though you have a positive balance, active account, and confirmed funds. They WILL NOT let you use the lanes until you have the physical (ugly) transponder in order for in to read it by antenna. I mean...hello?? It's 2022, how about we open those lanes, catch license plates, and charge the account? Oh wait! It's already being done! It's called PikePass! I guess people in the South actually know what they are doing. E-Z Pass is a joke and waste of money. Period.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 11, 2022

    $50 fee on a $4.16 Bill. Screw off New York. Seriously, this is bull and a total screw job. 1 star is too many. I think this is a total scam and the state should be ashamed. Seriously, screw off. You're not a bank, you're not fund raising. My $4.16 does nothing.

    9 people found this review helpful
    Verified Reviewer
    Original review: July 25, 2022

    I tried to pay the toll charges using app TollsNY (**) and every time the transaction fails at final page but amount get deducted from my credit card but it was a false transaction so I tried 3 teams in 15 days of interval but it never worked and even I tried from their web site but it was not able to search my bill. I never received bill by mail or any manner. I have really frustrating experience to pay back my charges. At last I called their customer service and paid over phone...I hope this time it work but expect verbal receipt number. I don't have anything in written that I cleared my due. I would encourage to go with a toll device pay in advance.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 1, 2022

    We received toll violation on our NJ travel, but we paid all these toll fees with cash payments. Unfortunately, we were not able to keep our receipts...Accordingly, I called the CS number and waited forever before someone finally answered my call...I described the situation with them and told them about the incident...They told me to produce the receipt...I told them that I do not have the receipts anymore and they just told me they could not exempt my bill without the receipt...

    And so I asked them, "How are we able to pay in the toll booth?" - it should have also been run through automation coz as soon as you reach the booth, the balance appears from your entry point to the gate you are exiting, thus, the amount which should consequentially record the plate number, since it measures the entry and the exit points, thus your toll due...She told me that they are not keeping any of that record - that is so spurious considering that there is an audit/accounting of all payments vs records of plate numbers, etc. (unless they do not report it properly)...And yet I was told that there was no such thing..Further, I was told that there is not a facility to pay cash as it is an EZ pass toll system - again a blatant lie as I was able to pay on the toll gate exits with cash payments.

    Worst, I called them back as they have a promotion that says it can reduce my bill if I convert it to EZPass NY...I waited for more than an hour for a representative...When I finally got hold of one, I was just told that they could not help with my inquiry as it is handed by different department...While I was explaining she was just blabbering that she will transfer me, which she automatically and rudely did and I just heard a voice system that I have to wait for more than an hour - for just as simple question. This is how they defined their 'efficiency' - worst...But you cannot go away with that system, for those plying the route...It's really a shame and it 'worst' of its kind.

    6 people found this review helpful
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    E-Z Pass Company Information

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    E-Z Pass