E-Z Pass

A week later I called again, I was advised that the man I had initially talked to didn't do what he should have to start a dispute/investigation. I was advised that the bill would be sent collections even though it was in dispute. She seemed to disregard the fact that am the innocent party here and kept insisting that I have to get my plates changed (she was aware that won't resolve these tickets). I was also advised they can't check into the non-NY EZ Pass that was in the vehicle! Yesterday I received a letter acknowledging the dispute, but I am required to pay over $300 in rolls and a $1050 administrative fee. My next move will have to be to get a lawyer or a politician involved.

After 3 months...still nothing. They also would not close my account unless I write a "detailed letter to close my account and why". After speaking with a supervisor last week, she stated she sent out 1 envelope but I can only put one device in each envelope.... At this point I am DONE. I just used my prepaid balance and paid an additional $16.00 (16 for each tag) and closed my account. This is fraud in my opinion. I received a final notice that I was going to be charged if I didn't send them back too. So, let's not send out return envelopes and force customers to pay for tags. Just another reason why I moved out of New York. I HATE NY!

I had to leave a voicemail at a certain number to pay this off, Mind you I had to register my car. They didn't call me back same day. Meanwhile the registration is locked and on HOLD. That's fair representation right? Maybe for MA. I would have thought NH would have protected me, since now I can't get to work. Nor can I go to the market. I have 2 kids and my wife. And I can't do anything about it. They never called me back. I am helpless to fight against these people because they are holding my registration HOSTAGE. I feel GUT punched from this amount.

I think it's disgusting and it's unfair fining. I thought we were protected against that sort of thing. It's too much. But since it's the MA damn bureaucracy - well guess that's why I moved to NH, which isn't far enough away with their unholy alliance they have. I will endeavor in the future to NEVER pass another toll again. And I'm in the right spot to do it. I will never have another bill from E-Z Pass nor will I ever advocate for them in any way. Some guy in MA - owed them 10K - His lawmaker did nothing to help him - typical. MA News calls it "The PITFALLS of E-Z Pass. Typical MSM it's disgusting. It's excessive. And it hurts people. When bureaucracy gets this way - it needs to be voted away.

1st time I called on 07/16/19 a female answered the phone. Her name wasn't clear at all. I told her the issue. She asked me for my tag number. I then told her I can provide it but I was told my account doesn't have a tag number, so then she states, "OKay like I said give me your tag number." I gave her the number then she stated, "I don't know where your getting your information from but I have an account here for you so I don't know what to tell you what is your issue." I then said, "Excuse me." She took a deep breath and then she said it again now with more of an attitude. I then told her she needed better training and disconnected the call.

2nd time I called I received a representative by the name of Charles. I already knew the information they needed so I provided it to him. Tried to explain the issue. Charles then cut me off in the middle of me explaining my issue to tell me that I have a negative balance, which I already know. I then asked Charles to let me speak so I can explain. Again he interrupts me to ask me how will I be paying. Now I'm already upset from my last call, I then told Charles can you let me speak. Mr. Charles then decided to say, "Well can you even afford this bill!!"

NOW I'm extremely pissed. I ask for his supervisor. He clearly said, "Well that won't help you anyways and there is no supervisor at this time so you have to wait 24-48 hrs." I said, "That's great. I still want a supervisor." He proceeded to say, "But can you afford this bill since you want a supervisor," and proceeded to laugh. I repeated again, "I want a supervisor. So have one call me. I will wait 72hr if I have to but you need to be reported" and disconnected the call. I figured he wasn't going to put the request in and I still had an issue so I called back!

3rd time I called I spoken to a female and FINALLY I was able to get my issue resolved! It took a total of 4 different calls and 3 different representatives to get nothing done. EZ-Pass should be ashamed of the people they have hired to represent this company. They have poor manners, terrible customer service skills and utterly disrespectful! I'm still waiting for the supervisor to contact me!!! Needless to say I will cut my services from this company, I rather wait in line then be spoken to like I'm trash!

I am now in a dispute with the New York Authority and E-Z Pass for not paying the required tolls. I provided a letter of explanation and a copy of the receipt I was given at the Hamburg Plaza but E-Z Pass still believes that I did not pay two toll charges. Seems when you go through an E-Z Pass lane and pay cash (all the lanes are E-Z Pass) E-Z Pass still reads your transponder and attempts to charge your account... what a scam... I canceled my E-Z Pass account and will NEVER return to the state of New York.

The ever so wonderful CS rep said, "Your account is shut down for revocation and sent for collections on 5/22." I said, "What do you mean? I haven’t used it in 12 years." She said, "You didn’t send the transponders back." I said, "Haven’t had those in years." Mind you nowhere in the letter dated just 4 days ago does it say I owed money. NOWHERE!! I said, "I’ll pay it to be done with NJ forever." Said helpful individual said, "You have to for wait for collections." What?? I am so glad to be gone from that crooked state. No wonder people are leaving in droves.