E-Z Pass Reviews

It’s ridiculous how they charge you two weeks later. I added $100 to my account because I saw that my account was -$21. The next day, I checked my account and saw I was -$16. They charged me for trips I took two weeks earlier. On top of that, I went to NJ and I received a bill from E-Z Pass NJ a few weeks later stating that I owed them for traveling on the turnpike and they charged me a $50 administration fee on top of that. I tried to put $ in my account and their server has been down for two days. Now I’m going to get a bill for traveling to NJ again. I live in Staten Island and if I travel anywhere I cross a bridge or a turnpike. I’m a hostage because of ez pass. It’s not right that they can do anything they want and tell you “oh it’s the system and there isn’t nothing we can do”. They should get charged with a RICO indictment, they are a criminal organization.

Congress should take EZ Pass to court and interrogate them. They have been scamming citizens for years with their unethical bills. Unnecessary admin fees and pressuring people to pay bills in a unreasonable time

I have been a customer of Ezpass NY since day one, I worked for the government and currently deployed out of the country, I found out that someone has been using my tag and I’m being charged money every month since last May, I called customer service, file a complaint And asked for the fees to be refunded, Ezpass NY were able to locate the car plates, make and model and they have been waiting for NJ DMV to provide something. I don’t know what it is, meanwhile I’m the victim that’s been paying for someone else’s car And there’s nothing I can do.

I recently used my EZ-Pass for a trip and discovered that the payment was not processed, resulting in the account being sent to collections. This isn't fair especially when they charge 500 times the amount owed. We are being taken advantage of financially.

Be careful when talking to customer support. As soon as they are done with you they hang up on you even if you might have more questions. I also like the fact that they are quick to flag your registration for any outstanding payments but takes the system a week or more to clear your registration when you do make the payment. With technology today, this should not take so long to get done.

This has to be the biggest scam there is. My family took a trip the Salem from the Philadelphia suburbs. We have Pa EZ Pass that we made sure had enough funds to get to Mass and back. 3 weeks later we gets 3 bills in the mail for under $10 each with a $50 Administration fee for each one. So what should have cost us under $20, is now costing $150+. To top it off, when you go to dispute it, they only let you dispute one. The others you’re just on the hook for. I don’t understand how this is legal. Because their machines didn’t register our EZ Pass we have to pay $150. That is wrong and a complete scam. The same thing happened to my sister in law. I will NEVER drive in Jersey again. I will take the longest way around if I have to. Complete bull crap

EZ Pass is a scam, I would rate 0 stars if I could. An easier question would be what is good about the customer service, online portal, paying invoices. Overall they’re horrible. They don’t properly invoice clients let alone customers with accounts. They also try to defer invoices to other department so clients could get lost with toll invoices thus leading to additional admin fees. Their customer service is horrible! I emailed through their portal 3 times and got no responses, when you try to call them no one answers. They really need to be shut down.

This started with a very simple question. “Why are getting pay-by-plate bills even though we have a functional EZ Pass transponder (which is paying some tolls?)?” We tried calling and emailing and either guy a gobbledegook answer or no answer. Frustrated, we attempted to use the Fair Debt Collection Practices Act to force them to explain the bill. They sent it to Professional Account Management (a debt collector) in violation of said order. PAM never sent an invoice and EZ Pass said nothing. Then our registration was blocked. Now pissed and in need of an answer, they decided to inform us that a privacy concern prevented them from answering. We had to get help from the governor’s office to even get a comprehensive invoice because THAT is when we found out the bill had been sent to collections and EZ Pass had exempted itself from the FDCPA?

Beginning of May I received a text about a auto replenish charge. 2 days later got another. I called to report I haven't traveled through tolls. Was told of a plate on my acct that I thought was removed. Had it removed & disputed charges. In June I got another auto replenish text. I disputed that also. Reps had me under impression was putting in auto replenish dispute but they didn't per a Sup I spoke to. I was told to submit docs to show plate on my car, a dealer plate to get my refund. I submitted the info 10/3/2024. They said toll charges are from end of April & they have a 6-month policy on disputes so I can only dispute charges from 5/1/2024 & beyond. Nobody ever told me this time info until today when called about email I got saying I will not get my refund. Train your reps to give better information. Now I'm out of $75 for something I tried to dispute months ago & NY E-Z PASS didn't handle correctly.

This is a Scam. All they want is your money. They billed me to the wrong address for over a year. And they apparently can’t take any fees off. If there are any lawsuits please contact me. They sent my bill to collections. MIND YOU. I never knew these bills were coming in. By the time I figured it out, I couldn’t register my truck. I have over 2k in debt built up that I didn’t know. Even though I haven’t lived in that address for over 5years.