E-ZPass Group Reviews

New England

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About E-ZPass Group

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E-ZPass Group operates an electronic toll collection system. Available in 19 states, the service allows for toll payments via transponders. E-Z Pass aims to reduce congestion and travel times for drivers across participating states.

Pros
  • Saves time at toll booths
  • Automatic account replenishment
  • User-friendly mobile app
Cons
  • Frequent billing discrepancies
  • Poor customer service experiences
  • Unexpected fees and penalties

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E-ZPass Group Reviews

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    How do I know I can trust these reviews about E-ZPass Group?
    • 4,694,809 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Online & App

    Reviewed June 20, 2025

    The new website is dirtyyyy. It holds card numbers on the screen and clicks for money anytime it wants to. I clicked to put 30$ on my account. It clicked 2 more times after and took 60 more dollars. I had to put in a dispute with my bank to put 60$ back that I did not authorize. I took my bank card numbers off after because it was taking 30$ a day. I put credit card numbers on later to add 40$. Screen would not show money added, I had to put numbers on again, when I went to back page I saw money added. That new website page they made is a setup for big lawsuits for them. They better fix it. It is robbing people with double and triple billing.

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    Customer Service

    Reviewed June 12, 2025

    The worst customer service I've ever seen. I've been on the phone for over two hours with no answer. I sent them a message through their website. The company needs to be replaced immediately. I just wanted to know how to return a tag for a vehicle I sold.

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      Customer Service

      Reviewed June 11, 2025

      Every interaction with E-ZPass is so far from EZ it's a joke. They do not care about customer service at all. Website is horrible to use, a simple thing like updating CC expiration date seems impossible and FAQ don't address, or customer rep is close to an hour to speak with. EZPASS Get it together. You are soooo difficult to deal with!!!

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      Staff

      Reviewed June 7, 2025

      The worst.. Robbing us blind and No one doing nothing..This people are thieves. They delays your pay and take money right out of your account... We need to get rid of this E-zpass system.. They're so corrupt.

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      Reviewed May 26, 2025

      E-ZPass sent the violations to the wrong address. Added hundreds in penalties. Scam artists. I have replied to their mail a hundred times over disputing violations that shouldn't exist as I have a tag and license plate attached to my ezpass account. I never get issues from NY tolls. NJs poor ezpass scanners are not my issue.

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      Staff

      Reviewed May 26, 2025

      Ezscam needs to be investigated. Constantly charging my checking account after one use in over a month. New hidden service fees. They are the worst. They been getting away with this for years. No one to hold this organization accountable. It’s disgusting.

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      Reviewed May 20, 2025

      In the height of EZ Pass scams it is almost impossible to get in touch with EZ Pass NJ to see if you in fact a balance. I was charged $50 penalty on a $1.16 fee. I asked to update the address to prevent further issues and they advised they're unable to update because I'm registered in another state. However, NY has the correct address and they're still sending notice to the wrong address. Insanity.

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      Customer ServiceStaff

      Reviewed May 19, 2025

      What an unbelievable experience. I fully acknowledge running the toll was my mistake, and I took immediate responsibility by purchasing an E-ZPass and contacting every relevant state to resolve the fines. However, Delaware's response was outrageous—charging me $54 for a $4 toll. The breakdown was even more absurd: $15 for "combat violent crimes," $10 for "Ambulance Co. Fund," and $25 for "Administrative Fees." This feels less like a fine and more like exploitation.

      To make matters worse, when I called to speak with someone for clarification, I specifically asked to speak to a supervisor. Instead, I was connected with Mandy, who identified herself as a supervisor (S.P). Her tone was condescending and completely unprofessional. I was shocked and insulted—never in my life has a customer service representative spoken to me in such a disrespectful way. Please note my rating for this terrible CRS is minus -5/5. This is absolutely unacceptable. I hope this feedback reaches someone who actually values respectful communication and customer Service.

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      Staff

      Reviewed May 2, 2025

      $1 per month just for having one. Completely asinine and flat out robbing people. If my balance is $20, and I don’t use it for 5 months, they will take $5/month and $25 to “replenish”. So that’s $30 I’m out for doing absolutely nothing. This started out as a great idea and has been totally destroyed by greed. Unreal.

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      Customer Service

      Reviewed May 1, 2025

      Terrible customer service. I sat on a call for 35 minute and counting, to be answer and hang up immediately, how is that great customer service and then you send me to review and rate whether you guys help me. Like come on. Do it right please.

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      E-ZPass Group Company Information

      Company Name:
      E-ZPass Group
      Website:
      www.e-zpassny.com