E-ZPass Group Reviews

Went through the Delaware Water Gap on September 23rd and still up to today, November 13th, 2025, did not receive my toll-by-mail. I called NJ EZPass to inquire why? I was on the phone 50 minutes before I got a human being. The female told me that my plate number didn't come up in the system. I told her to check with DMV to check my current address and she told me they don't use DMV, and yet she gave me an address I had 3 addresses ago. My head was spinning by then. She said I needed to confirm that address but I told her I didn't remember it from 2016. If you have a picture of my plate, then you must have the correct and current address from DMV, otherwise why would you take a picture of every license plate?

Absolutely horrific customer service. I am still comprised about a $450 charge on a $20 overdraft fee two months ago that I just got a letter about TODAY! Rude customer service representing named Harley who is clearly regurgitating everything. She was offended that I told her I could not understand her monotone. When asked to speak to someone else she said no one else was available. Not one person. I would give them a zero if I could.

I'm on the phone waiting for a supervisor for almost 30 min, furious because I get a bill in the mail that states I have a 10.00 balance and it states to go to ezpassny.com to pay it. I go and it's 72.50. I paid it thinking I will get to bottom of what's going on later. Well I wasn't supposed to pay it says the customer service rep. I was supposed to call them and have them transfer it over to my account so that I can get the discounts. How was I supposed to know that? It doesn't say it anywhere on this paper bill.

I am unable to access my account at PAEZPass.Website. Login indicates invalid user name/password which I have used successfully for years. Attempts to change my ID/password result in telling me I already have an account and to use the ID/password it claims are invalid. The automated phone system 877-736-6727 is a disaster, There is no option to talk to a person, even after entering my ID, account number and PIN.

My partner called EZ Pass NY in September, to inquire on how to send her tracker back and get a refund. She was told to wrap it in aluminum and send it back. She did that. Today she called to inquire where the refund was and this “lady” (I use the term loosely), told her that there were charges for having the account and not using it? Huh? We don’t have our car anymore (it broke and we’re looking into replacing it).

I can’t believe how poorly EZPass NY handles billing. They send emails saying I owe money, but give NO details at all—no date of travel, no location, nothing! How am I supposed to know what I’m paying for? It feels completely unorganized and unprofessional. Instead of making things easier, they make everything more confusing. Their system is a mess, and their communication is terrible. Absolutely ridiculous experience.

Why is this always the worst like NYS taxes are so high and you can't make a website and shit that just works instead of having us jump through hoops to use your shitty roads? Why is it never just easy? What incentive do I have to even pay this crap when you make it DIFFICULT TO PAY. DO YOU EVEN WANT MONEY? WHAT'S WRONG WITH YOU?

This business model is a scam. I am an EZpass NY customer, which is also a scam, I went through multiple tolls in NJ in one day and two of them did not catch my pass resulting in a toll summons being sent to my house for $4 in tolls + $50 service charge. I dispute it online and put my ez pass information in and then call and wait on hold for 2 hours for confirmation that this went through. I was told the payment should process only $4 worth of tolls on my EZpass account. A month later I get a final notice for the $54 I owe because it never processed and am told it is too late to dispute the charges and if I do not submit the payment within 10 days (on the date of the notice, so 5-7 days by the time I received it) it would be sent to collections. How are they allowed to operate and take advantage of commuters or even their customers is terrible. They should be looked into.

The most ridiculous company! I am waiting to talk to a customer service for over 100 minutes and still waiting. This is Monopoly! How much patience EZ Pass NJ expects us to have. Administration fees $50 for a toll less of $2 is outrageous.

I have been trying to set up an E-ZPass-NY account and receive transponders for my vehicles since August 20, 2025. E-ZPass has made multiple errors and has not provided me with electronic access to my account or shipped me transponders. After the first time that transponders were not sent, E-ZPass said they were resending them. I received a USPS tracking number from EZPass after inquiring a week later about not receiving the second shipment. It indicated that transponders were not sent. Today, EZPass reps told me they do not provide customers with tracking numbers. I have no way to access their online account system because it has been down for a month and their system will not provide me with access. I have been told I need a transponder ID# to set up access to their system when my account number is not recognized, but there is no way to verify if this is the case or not. So, I have no way to see my billing information.