E-Z Pass

Forget the Mob, the biggest criminals in NY is the MTA. I get a bill for $56 in tolls and $600 in fines for not paying the tolls. I never received any prior bills, just one. I am 78 years old, live on Social Security, Medicare. I have Lupus and Lung Cancer and have a 25 year old car that is in worse shape than I am. I use the car to go to the doctor over the bridge. I have no money other than for food and these pieces of dirt want $600. You can all drop dead, doing this to old people who have nothing so fat slobs who sit in offices get a fatter paycheck like their waist. I hope you all go to prison, I cannot and will not ever pay.

If I could rate my experience as no stars...I would. I received a letter in the mail, "NOTICES OF VIOLATION ENFORCEMENT ACTION" claiming I ran a toll without paying. I can assure you I paid if they went and checked the cameras and the speed of my car. They are billing me to pay the toll AGAIN so I contacted them and spoke to representatives to only be told I need to go out of my way and get a lawyer to go court and dismiss this. That is the only way they are willing to review cameras. They are STEALING money from me because if they check the cameras or even the speed of the car, I did in fact pay the toll. They also claim they are sending a letter of appeal and will notify me in thirty days but to know if they deny it I will have to pay the increased violation fee. How is their faulty tolls my problem? This is ridiculous.

I wish I didn't have to give any stars. The MTA as a whole is the biggest racket, and I can't help but liken them to organized crime. Extorting riders daily, and we have to submit to their demands or we can't get to our jobs to feed our families. Cashless toll is their new racket. There are so many scenarios that make this method of toll collection wrong. $100 administration fees, I know MTA workers that do absolutely nothing for a whopping paycheck and you want to steal my hard earned money that was already used to take down the toll booths and decrease available jobs only to rob it again for going through your toll bridge.

Site down, thus can't check billing. 2 months ago the phones were faulty... called the customer service number several times but it keeps telling me that no one is available and it cuts you off. This happened for over 4 weeks. It's like no one is willing to help!!

Always had my E-Z Pass set up on auto pay, BEFORE this "Cashless Tolls" nonsense. Never had a problem. Now with this cashless tolls nonsense, they have cameras they could take pictures of your license plates but they don't have scanners that can read the transponder between 40 to 50 miles an hour. So now all the tolls pile up and to add insult injury they charge for these nonsense fees that is basically robbery. I don't know how we allow New York State E-Z Pass, port authority and the MTA to get away with this!!! This cashless tolls systems is a disaster.

I moved across the country back in November. Today I received in the mail a collection notice from MTA bridges and tunnels E-Z Pass for $68.70. I know absolutely nothing about these charges. I call up E-Z Pass and speak with i’ll customer service representative. She tells me the E-Z Pass charges were from a transporter of my vehicle to my new location. I explained to her that that was a huge truck with many other vehicles on it. She then tells me that I would have to follow up with the transporter and have him pay it. And then follow up with the collection agency.

My issue with the new E-Z Pass system is that you HAVE to purchase the equipment in order to avoid "invoice and administrative fees" for E-Z Pass having to take the time to mail you an invoice. I am not sure about everybody else, but I feel this is corrupt and I feel people are being abused by this system. Here is why I feel this way: E-Z Pass has decided to remove the physical toll booths where we had a choice to be able to actually pay our travel fees (as we were traveling); and with taking away the toll booths, they so cleverly also took away their having to pay overhead, so guess who makes out... A LOT? They no longer pay overhead or maintenance on tollbooths, AND they get to charge us a fee on top of it. How is this legal??? I am really very disappointed and saddened with the way this country allows state government to take advantage of hardworking people.

THIS IS OUT OF CONTROL. Someone need to look into this. I received a $600 late fees bill! I never received the original bill! This is so frustrating. I been going back and forth with TOLL NY since last July 2017, but they won't listen! I paid what I owed and disputing the late fees because again, I never received the bill!

I moved to Springfield Mass October of 2017. It was at this time that all of the toll booths were coming down. Like someone else wrote here I was waiting for my pay by plate bills. I never received any of them as well and now I'm being forced to pay $800 for tolls that are less than two or three dollars. I appealed their decision for this amount that I owe. They took three weeks to give me an answer. When I finally got the answer it was pretty much of thinly veiled threat and if I didn't pay it the fees will continue to go up. This is ridiculous. This is taking rent money from myself and my children and food off of my table. Not only do I have to pay these exorbitant fees my daughter who just finish paying her car off also has to pay over $700 in fees. Why is the state of Massachusetts taking money from people who could least afford it. There has to be something done. A class action suit would be in order. I am so disgusted!

I see everyone is dealing with the same issue, I never got the toll bill and the 1 time I did the site was down, 25 days later $8.25 is now with a $100 late fee, then I got a letter with 3 tolls in the amount of $355. $300 in late fees for 3 tolls but I never got the letter and how does 100 in late fees make any sense. This is a scam.

Cashless tolls are a total scam! I drove through two--not denying that--but instead of receiving a toll bill, I get a notice of violation that charges me the toll plus $200 because I "failed to respond to prior toll bills". Here's the thing, I never received a bill!!! How can I fail to respond to something I never got! As if the MTA doesn't already screw people out of their money with the subway system, now there's this BS.

UNACCEPTABLE! CORRUPT E-Z PASS NY MUST BE STOPPED!!! Today I received a letter where $23 dollars of due tolls magically translates to $273 dollars of theft to the citizens of the state of New York. How in the world can I be demanded to pay $250 dollars of "violation fees" when I never asked the governor to sign into law cashless tolls? Why? I am an E-Z Pass tag holder and instead of transferring whatever amount I am supposed to be charged because of crossing NYC bridges and tunnels, they choose to send me to a collection agency in less than 4 months since the day I passed through the tolls.

Something has to be done immediately! Back in September of 2017 I came to NY for a funeral. This was my first time in NY in over 15 years. And when I was last in NY 15 years ago I didn’t even have my own car. I unfortunately wasn’t aware of the “cashless tolls” when I drove into NY last September. I was told by a worker that was walking across the toll lane that I would be billed for the toll. 4-5 months later I finally get a bill for over 100.00. Of course I called and got absolutely no resolution. The guy just kept telling me that I was in the wrong and if that’s what it says that I owe then that’s what I owe.

So I too received two orange envelopes in the mail and wondered wth is this. One bill for $5 with $100 fee and the other $6 with $40 fee. A couple of things, first, DON'T PAY THE FEES! If people keep paying the fees, this scam will continue. Pay the toll that you owe. On the back of the toll is a section for you to dispute the toll. Write that you didn't receive the bill, which is true. Then mail that in. They were offering amnesty for Cuomo bridge but that stopped.

This is a horrible. I just paid $1085 which $800 are fees. This can't be right. We need to get this fix. I still own a lot more because they are charging $100 fees for an $8 Midtown toll. Please help me.

Visited NYC from Massachusetts. No way to pay tolls without E-Z Pass now. Attendant told us we would get a bill in the mail. We did get the bill... 2 months later with $100 violation tacked on to each time we cross the bridge! $17 in tolls plus $200 in violations. We followed the dispute instructions and mailed it in. Explained that there was no way for us to know of these changes when we are coming from another state but are happy to pay our tolls. The reply we received was a COLLECTIONS LETTER! We were not negligent. We were prepared to pay our tolls as always. Someone coming from another state will not know of these changes, should be given the opportunity to pay their tolls but SHOULD NOT be forced to pay a violations!! Happy to join a class action lawsuit.

When the cashless toll system was just starting on routes we use (MTA Tolls), we were not surprised not to receive bills promptly, figured they were just backed up. We were surprised when we finally got 3 bills with $100 and $50 in fees added! $290 total for 3 tolls.These bills were early 2017. We did receive bills promptly for tolls used later in 2017 and 2018 - which were paid promptly (one did have a $5 fee - not worth arguing about) We were told on the phone that we had to write in to appeal the fees, which we did. I explained that I never got initial bills, asked to have fees waived. The response we received? That we owe the fees because we didn't pay the initial bill! I will continue to dispute these, have no problem paying initial toll, but I should not be penalized for their incompetence.

This is a total scam, they have a system that is unable to distinguish license plates properly. A few months ago I began getting notifications of toll violations on my plate from the NJ Turnpike. I have never been to NJ and the violations are very obviously not my car and the plate doesn't match up at all. After trying multiple times to get this resolved via phone, website, and mail I'm still receiving notices that I owe money for something I didn't do. Not only that, they charge a $50 fine for each toll violation. These people are criminals with a computer system that does not function properly. They don't care who they bill as long as they get their money and send it to collections when you don't pay a bill that isn't yours in the first place.

I honestly don't know what to do. I started doing Uber last year and had several trips through E-Z Pass tolls and everything was fine until they added cash by mail. The first letters I got had violations included so I responded to every one of those letters and NEVER got a response. I even left my phone number on it. They followed with continued violation notices and not the most recent one I got is $224 tolls and $2,600 in violations. I am shocked that this has happened; and the insane violation amount. I have no idea how to pay for this and I'm honestly screw because of it. I see many people have had this issue. I just want to pay the fair amount... and they keep screwing me more by adding more and sending them off to collections. What the hell do I do?!?

I tried to pay toll with a $20. Toll collector claimed he did not have change and that I would have to mail in toll with the form he gave me. Mailed toll promptly, saw check was cashed by NJ Turnpike Authority, so I thought all was done. Received a letter 3 months later claiming the bill was not paid and there was now a $50 administrative fee on top of the toll. How is there not a class action lawsuit against this company yet? This is ridiculous.

We have 2 E-Z Pass accounts, and as of late we have been flooded with bills from just days ago with fees of up to $50 for a $1.25 toll fee with no prior notice. These bills don’t even extend over a week span yet carry a hefty charge. Crooks!!

I returned the transponder to NJ E-Z Pass 8 months ago but they keep charging me a monthly fee. When I call the customer service number, they say "Your wait will be more than 25 minutes" and then 1 minute later another recording comes on to say "we are experiencing higher than expected call volume and cannot take your call," then the system hangs up on me. Every time. Can someone tell me what my recourse is? This is not uncommon.

My vehicle had passed (9) cashless toll systems between the timeframe of 6/30/17 and 8/3/17, incurring $59.50 of tolls. This was acknowledged by myself, the registered owner of the vehicle. At the time I was not familiar with the E-Z Pass system. I attempted to search on the internet to try and pay the acquired tolls. Internet search results brought me to The MTA Bridges and Tunnels Toll Payment Website. I performed multiple searches from the time I acknowledged my vehicle had passed the cashless toll systems, up to the date of receiving violations. The MTA Bridges and Tunnels Toll Payment Website did not report any pending tolls or violations, and stated Receipt/Plate: (**) "paid".

I received a letter from E-Z Pass NY because of a violation on Tappan Zee bridge, and as many people mentioned the first letter I received had $5 in toll fee and $100 in administrative fee. The first letter I received said that I have failed to respond to two previous collection mails. However, I did not receive mentioned mails before. 10 days later, I received another letter saying I only owed $5.

EXCEPT a HUGE RIPOFF SCAM, from ALL THE REVIEWS AND COMPLAINTS.

Late September of 2017 I drove to JFK airport in NY. We passed through cashless tolls that say, "A bill will be mailed to the address associated with your vehicle plate." A month or so later I received the first of a few letters from E-Z Pass saying I had not paid my toll of 17 dollars for the September 29 2017 bill. Unlike many others, who have written to complain, I had not yet received any hefty fines attached to the toll bill. I went to their website and paid the bill. The website also tells you if you have additional charges and it said that my balance was zero. Then not long after that I received another E-Z Pass bill stating that I had not paid a 17 dollar toll (with additional charges) for that same trip to JFK which I also paid figuring that perhaps I must have passed through cashless tolls going in and out. Who would remember weeks or months after especially if you are not from the area?

I recently received a collection notice claiming that I owe 2000 dollars in tolls and fees to E-Z Pass. After contacting the collection agency and spoke with a supervisor she accepted $900 on behalf of E-Z Pass. I then realized that I did not fully understand the requirements for the cashless toll system, I did not know that I had to retain the tag in my auto when going through the toll. I had established an online account and saw money was being taken out from my checking account.

What have we become? How can you forward violations to collection company when you cannot prove the notice was SENT! Next, where and what is the GRACE period for the violations before it goes to collection... a day! Lastly, if E-Z Pass holders are volunteering to call your customer service dept just to check if there are violation attached with their license plates (b/c no notices was EVER sent or received) TAKE THE MONEY!!! Nobody has time to call crooked collection company! What a JOKE! SEE you in court b/c a class settlement cannot happen any SOONER!!!

They forced me to change account due to cashless tolls. In application I listed plans that I had. They ignored it and did not add PASI plan. As a result I was overcharged about 300$. When I called they restored PASI plan as of that day and started investigation. Then I received a letter stating that they can't refund my money. I wrote letter with copies of my application where I listed my old plans, but they just ignore it. Should I go to court?

I traveled to NY in September from Connecticut and never received a bill for the cashless tolls. In February I was charged $17 plus $200 in fees as a violation. This is my first notification of the tolls and I received it over 120 days after the event. They claim they don't have my address on file at the DMV even though the DMV has repeatedly sent me mail in the past regarding the yearly tax I have to pay on my vehicle. Furthermore, I went through a cashless toll in MA and they had no problem sending the bill to my house. I honestly believe that E-Z Pass willingly delayed sending out my toll in order to collect a violation fee. I was robbed and I'm so disappointed in the NY government and E-Z pass. I wish the worst on whoever came up with this system and can't wait for a class action lawsuit to be brought against this organization.