Constellation Reviews

One star is too generous. I have been a Constellation customer for six years. Every single bill, I paid the same day I received it. Not on the due date, not late, the same day. The one time I actually needed this company to do something for me, they jerked me around and lied to me. A technician came out to my house and could not get the job done. Then he called me in the morning to tell me my issue was not covered. I asked him to put me through to a supervisor. The supervisor never called back.

Constellation is a full rip off. I noticed a monthly gas bill that seemed way too high for a single one bedroom apartment so I decided to run a little experiment. I turned my thermostat off for the month. Nothing, no gas at all, the water heater is on a separate gas bill for the complex. Lucky it wasn't a cold month, a few nights of suffering lol. I just wore a hoodie and bundled up. The result .. the highest gas bill yet!!!! WTF!! How is this possible, it's not. So I suffered a few nights for nothing, well, not nothing, for a high gas bill. It's like Constellation just makes shit up or more than likely uses some algo for billing going off average means of an area, because how in god's name can I be charged the highest gas bill I've had yet after running this experiment of Not using Any Gas!!

Constellation Energy is a scam. Once the fixed rate period is over they charge you 10x what the utility company charges you. Do not switch this is a total scam. See my bill of $1,255.18 cents compared to the PSE&G Bill of $169.07 for the same period.

I have been a customer of theirs since 2016. I changed to go with somebody else. That is when I figured out how poor their billing was. There isn't anywhere on the bill to explain where you are at with balance billing until you cancel and they tell you after you pay your bills you owe 180 for true-up. Beware.

During the hottest and sunny part of summer, they claim to be down from August 2 to November 3, for technical problems. This is BS and they should cover the 15% reduction promised. I hope the Illinois Attorney General looks into these shady practices.

Be cautious when browsing this company online because they have faulty advertisements. This company may advertise one price but charge a significantly different amount once you complete your order. It is advisable to verify the prices before making a purchase..

Didn’t think choosing a gas company would ever matter but I cannot in good conscience ever recommend or sign up with constellation ever again. Misleading bait and switch plans, which they were sued for apparently. $220 over 5 months and turned my gas on one time. $150 cancellation fee on top of that because they just use ai bots for customer service so getting your bill fixed ain’t happening. Ridiculous phone operators that can’t figure out how to contact their field tech people. Just a trash company that shouldn’t even be in business, they’re just lucky they got grandfathered into the industry would be my guess.

Long term customer with 800 credit score. They know who I am. Tried 3 times to submit ID Check online info to get service at another location. Failed each time since ID Check doesn't work. Cost me money, needed power on ASAP. It was never a problem before: call, confirm it's me, get service that day. Will never use them again.

Every bill was much higher than expected from the beginning. On top of that Constellation Energy uses misleading marketing of home warranty services to get you to enroll for electric service paying higher than average per Kilowatt charges. Then will find every excuse not to honor warranty and cover repairs. Instead they will use opportunity when you need a repair to try to push for high cost of extra unnecessary repairs using their preferred vendors. AC repair guy who came out even said Constellation sets repair prices and collects a large part of proceeds. Would certainly recommend to stay clear of this company. Especially since there are so many ethical companies to choose from.

We were signed up for Constellation by an unknown entity for our condo building - once we realized (once someone actually looked at our bill) we saw that on a $965 bill - they tacked on $1500 in delivery charges. I called, found out that someone signed us up. They would not tell me who did it - but they gave me a phone number that was unrelated to anyone in our association. I called three times and finally told someone to cancel the account. Then they said it would take another "one to two" billing cycles to close out the account. A total racket!