Constellation Reviews

This company is very deceitful. We had them for a couple years. Suddenly our electric bills skyrocketed over $1,000. As we had added a pool and sprinkler system we thought it was related. Finally, after two months of this I called Constellation and found out they had raised our electric rate to 24 cents a kwh without telling us or warning. After lengthy negotiations to keep them, they gave us a small credit. Recommendation, no matter who you have, if under contract, write a note to yourself in your calendar to cancel or change the contract when it is done. Don't rely on a group like this to do it. They will scam you.

Truly scammed. I was interested in its Ad and got $50 gift card. Since then, my bill was charged almost double. Every month I received both bill from Eversource and Constellation! I cancelled it immediately, but still paid current monthly payment! No free lunch. This is absolutely a joke.

How does an electric bill at 28 cents per kWh go down to 14 cents per kWh (town contract), yet my bill doubled instead of being cut in half at half the rate? Then I fire Constellation a week before I billed & now only using my main provider (National Grid) at 18 cents per kWh, and my current bill is now $63.00 cheaper than it's been with Constellation. It hasn't even been a full billing cycle, I'm paying 4 cents more per kWh with National Grid and I've been using more energy the past month, as my mini splits have been running ice cold full time 24 hours a day, but my bill is now down $63.00?! Make that make sense! Constellation is scamming customers! I see the same 1 star complaints across the board with previous customers and how their bills doubled. They need to be investigated for fraud!

Somehow managed to switch my energy supplier to them without my permission. When I found out, I switched back to my old supplier. Yesterday, Anthony ** stopped in my business under the guise of being a third party company, Public Utility Services, that was hired by PSE&G to audit electric bills, specifically of customers who had complained in the past. I asked him if he was from a company trying to get me to switch suppliers and he said no. I told him to come back tomorrow and we'd discuss the bills. I then googled this man and found his LinkedIn profile in which he names himself as a regional sales manager at Constellation. Sneaky, slimy, no good sales tactics. Not to mention switching my supplier without my permission. Stay far far far far away from Constellation.

Absolutely one of the worst companies I have dealt with in 30+ years. Bait-and-switch pricing, currently $150 more a month than our regular supplier, and a lying salesperson who assured me if I was not happy, it would be free to switch. Of course, when I tried to do that, they told me that I had over a year to go and would have to pay $3,000 to leave. STAY AWAY!

Company will STEAL from you. Without my permission they changed my power bill to them and charged me for a year's worth of power. Their rates are 50% more than Ameren's. I called them to cancel the service they scammed me out of and they didn’t cancel and continued to charge me. Someone needs to sue this crooked company and shut them down.

I received an email stating that I signed up for a three year deal and my cancellation fee was 150.00. Problem is, I didn’t sign up and they refused to remove the fee. I would never use this company based on the horrible reviews anyway.

Let me start off by informing you how manipulative this company is. They made promises regarding pricing, encouraging me to switch over. However, they’re overcharging each and every month. I even tested it out when I didn’t stay at my home for a month on vacation, and the pricing was still the same and sky rocket on certain days. They literally make their own pricing and just charge you. This is the absolute most expensive, worst customer service, and horrible all around light company I’ve ever experienced. I cannot wait until my lease is up to cancel this ridiculous company. My lease is almost up and I’ll never use them ever again and encourage others to follow suit as well. There’s not one positive thing I can say about this company.

After discovering that the city I live in opted me (without my knowledge) into a contract with this entity I contacted Ameren to inquire about my options. Soon I discovered that the rates I was paying were twice Ameren's rates and so immediately terminated my relationship with Constellation and purchased service directly through Ameren. The following month after ending my service with Constellation (which I didn't even know existed until this moment) they sent me a bill in excess of $700 which I had no choice but to defer to payments. Unbeknownst to me I purchased power at double the rates for at least a year and I struggled to pay these. Once I discovered why and opted out they hit me with the largest power bill I've ever seen. I live in an 800 sq ft home with 1 bedroom, no washer or dryer, and no dishwasher, with my partner and our 3 year old permantly disabled daughter.

About 10 years ago we had 2 heat pump systems replaced by then BGE. They did a great job. We took out a service contract that we cancelled in 2019 that we cancelled in 2020. We recently scheduled a service appointment with now Constellation Homes. I took off work on this day but they never showed. I called to inquire. I was told that they will NOT be coming out as I was in 'collections'. Every time I tried to contact their billing department, I was "disconnected" or could not get anyone to respond. It took a complaint to the BBB to get them to contact us. Turns out that there were NO collections and they were trying to recoup money from my cancelled contract. They now offered to come out but I declined. They are dishonest in their billing, lack any customer service and they cost me an entire day of lost wages. And my heat pumps still have not been serviced.