Constellation Reviews

During the hottest and sunny part of summer, they claim to be down from August 2 to November 3, for technical problems. This is BS and they should cover the 15% reduction promised. I hope the Illinois Attorney General looks into these shady practices.

Be cautious when browsing this company online because they have faulty advertisements. This company may advertise one price but charge a significantly different amount once you complete your order. It is advisable to verify the prices before making a purchase..

Didn’t think choosing a gas company would ever matter but I cannot in good conscience ever recommend or sign up with constellation ever again. Misleading bait and switch plans, which they were sued for apparently. $220 over 5 months and turned my gas on one time. $150 cancellation fee on top of that because they just use ai bots for customer service so getting your bill fixed ain’t happening. Ridiculous phone operators that can’t figure out how to contact their field tech people. Just a trash company that shouldn’t even be in business, they’re just lucky they got grandfathered into the industry would be my guess.

Long term customer with 800 credit score. They know who I am. Tried 3 times to submit ID Check online info to get service at another location. Failed each time since ID Check doesn't work. Cost me money, needed power on ASAP. It was never a problem before: call, confirm it's me, get service that day. Will never use them again.

Every bill was much higher than expected from the beginning. On top of that Constellation Energy uses misleading marketing of home warranty services to get you to enroll for electric service paying higher than average per Kilowatt charges. Then will find every excuse not to honor warranty and cover repairs. Instead they will use opportunity when you need a repair to try to push for high cost of extra unnecessary repairs using their preferred vendors. AC repair guy who came out even said Constellation sets repair prices and collects a large part of proceeds. Would certainly recommend to stay clear of this company. Especially since there are so many ethical companies to choose from.

We were signed up for Constellation by an unknown entity for our condo building - once we realized (once someone actually looked at our bill) we saw that on a $965 bill - they tacked on $1500 in delivery charges. I called, found out that someone signed us up. They would not tell me who did it - but they gave me a phone number that was unrelated to anyone in our association. I called three times and finally told someone to cancel the account. Then they said it would take another "one to two" billing cycles to close out the account. A total racket!

Like many, have notified Constellation by phone and writing but somehow I keep getting navigated back as a customer. There are countless others and am discussing with two legal firms regarding a class action legal suit against them and maybe our local city as well.

Company is a scam. They constantly calls and stops in my business and harass you to sign up with them. They sent me a bill for "early termination" and the letter that was sent with it says my contract expired 4 months ago.. Makes no sense!

Unbelievably deceitful company. My last month bill was more than double what I pay for and it was in the middle of winter. That kept saying I went to variable the last month. Why was not this company filed a class action lawsuit and put the CEP behind bars.

Constellation has a very poor cancellation policy. Fees are extremely too high. I will never deal with them again. A charge of $150.00 was added to cancel my service. I guess they don't wish to please customers.