Constellation

Constellation Reviews

formerly MXEnergy

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About Constellation

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Constellation Reviews

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    How do I know I can trust these reviews about MXEnergy?
    • 4,480,424 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Contract & TermsSales & Marketing

    Reviewed June 27, 2024

    How does an electric bill at 28 cents per kWh go down to 14 cents per kWh (town contract), yet my bill doubled instead of being cut in half at half the rate? Then I fire Constellation a week before I billed & now only using my main provider (National Grid) at 18 cents per kWh, and my current bill is now $63.00 cheaper than it's been with Constellation. It hasn't even been a full billing cycle, I'm paying 4 cents more per kWh with National Grid and I've been using more energy the past month, as my mini splits have been running ice cold full time 24 hours a day, but my bill is now down $63.00?! Make that make sense! Constellation is scamming customers! I see the same 1 star complaints across the board with previous customers and how their bills doubled. They need to be investigated for fraud!

    Sales & Marketing

    Reviewed May 30, 2024

    Somehow managed to switch my energy supplier to them without my permission. When I found out, I switched back to my old supplier. Yesterday, Anthony ** stopped in my business under the guise of being a third party company, Public Utility Services, that was hired by PSE&G to audit electric bills, specifically of customers who had complained in the past. I asked him if he was from a company trying to get me to switch suppliers and he said no. I told him to come back tomorrow and we'd discuss the bills. I then googled this man and found his LinkedIn profile in which he names himself as a regional sales manager at Constellation. Sneaky, slimy, no good sales tactics. Not to mention switching my supplier without my permission. Stay far far far far away from Constellation.

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      Sales & MarketingPrice

      Reviewed May 23, 2024

      Absolutely one of the worst companies I have dealt with in 30+ years. Bait-and-switch pricing, currently $150 more a month than our regular supplier, and a lying salesperson who assured me if I was not happy, it would be free to switch. Of course, when I tried to do that, they told me that I had over a year to go and would have to pay $3,000 to leave. STAY AWAY!

      Customer ServicePrice

      Reviewed April 8, 2024

      Company will STEAL from you. Without my permission they changed my power bill to them and charged me for a year's worth of power. Their rates are 50% more than Ameren's. I called them to cancel the service they scammed me out of and they didn’t cancel and continued to charge me. Someone needs to sue this crooked company and shut them down.

      Profile pic of the author.

      Reviewed Jan. 4, 2024

      I received an email stating that I signed up for a three year deal and my cancellation fee was 150.00. Problem is, I didn’t sign up and they refused to remove the fee. I would never use this company based on the horrible reviews anyway.

      Customer ServicePrice

      Reviewed Nov. 27, 2023

      Let me start off by informing you how manipulative this company is. They made promises regarding pricing, encouraging me to switch over. However, they’re overcharging each and every month. I even tested it out when I didn’t stay at my home for a month on vacation, and the pricing was still the same and sky rocket on certain days. They literally make their own pricing and just charge you. This is the absolute most expensive, worst customer service, and horrible all around light company I’ve ever experienced. I cannot wait until my lease is up to cancel this ridiculous company. My lease is almost up and I’ll never use them ever again and encourage others to follow suit as well. There’s not one positive thing I can say about this company.

      Contract & Terms

      Reviewed Oct. 17, 2023

      After discovering that the city I live in opted me (without my knowledge) into a contract with this entity I contacted Ameren to inquire about my options. Soon I discovered that the rates I was paying were twice Ameren's rates and so immediately terminated my relationship with Constellation and purchased service directly through Ameren. The following month after ending my service with Constellation (which I didn't even know existed until this moment) they sent me a bill in excess of $700 which I had no choice but to defer to payments. Unbeknownst to me I purchased power at double the rates for at least a year and I struggled to pay these. Once I discovered why and opted out they hit me with the largest power bill I've ever seen. I live in an 800 sq ft home with 1 bedroom, no washer or dryer, and no dishwasher, with my partner and our 3 year old permantly disabled daughter.

      We are preparing to face disconnection and homelessness because an entity like this exists. I don't need a utility middleman charging my family double rates without our knowledge and then penalizing us when we discover their and the city's schemes. I need a safe home with affordable water and power to raise my disabled daughter who requires these services just to survive literally. They destroyed me and my family for what?

      Profile pic of the author.
      Customer ServiceContract & TermsPricePunctuality & SpeedStaff

      Reviewed Aug. 21, 2023

      About 10 years ago we had 2 heat pump systems replaced by then BGE. They did a great job. We took out a service contract that we cancelled in 2019 that we cancelled in 2020. We recently scheduled a service appointment with now Constellation Homes. I took off work on this day but they never showed. I called to inquire. I was told that they will NOT be coming out as I was in 'collections'. Every time I tried to contact their billing department, I was "disconnected" or could not get anyone to respond. It took a complaint to the BBB to get them to contact us. Turns out that there were NO collections and they were trying to recoup money from my cancelled contract. They now offered to come out but I declined. They are dishonest in their billing, lack any customer service and they cost me an entire day of lost wages. And my heat pumps still have not been serviced.

      Contract & Terms

      Reviewed July 14, 2023

      Upon researching costs of a home warranty, my estimate turned into a whole house warranty contract. I received a notice that they do not service my zip. I was getting statements that I thought was junk mail. To my surprise I’ve been billed. When I got to speak to a human in charge I was told I could not cancel and that I approved a contract. Trying to figure out my options. I guess next step is attorney general.

      Customer ServiceStaff

      Reviewed June 29, 2023

      This company is poor with their communication as well as their products and services. They showed up at my house and turned my gas off with no warning, for whatever reason when I called to have them turn it back on I was giving a lot of run around. I simply explained to them that I have a young child at home and if someone can come out sooner that would be greatly appreciated. The representative told me that I would have to get a letter stating my child’s medical condition and then they would have to reach out to the gas company to see if they can send someone out sooner that July 3rd. I then asked for the number for the gas company which she basically said there’s no point of calling them because they would direct me back to my provider. I am so frustrated because no hot water is a huge concern/inconvenience, especially with a young child. I will definitely not keep their services after this.

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      MXEnergy author review by Jonathan Trout

      Constellation is an independent energy supplier for Illinois and throughout the United States. It offers residential customers, small business owners, commercial and industrial companies and government agencies electricity, gas and solar solutions. It serves 2.5 million customers, including two-thirds of Fortune 100 companies, and gives back to communities across the nation.

      • Residential services: Constellation offers multiple fixed-rate plans to fit your budget. You can choose the term of contract, and your monthly electricity bill will be the same throughout the length of your contract.

      • Renewable electricity plans: Depending on the state you live in, a percentage of the electricity your home uses can be generated from wind energy sources. Constellation uses wind farms and wind turbines in certain states to provide clean energy sources where laws and regulations allow.

      • Solar power: If you’re thinking about switching to solar energy, Constellation partners with Sunrun to help you outfit your house with a solar system. Sunrun offers flexible payment plans, including a zero down plan and a prepaid plan. The prepaid plan allows you to buy 20 years of power up front at the best price Sunrun offers. Constellation and Sunrun currently provide solar power in six states to residents who spend over $100 per month on their energy bill.

      • Small business options: Constellation provides small businesses with custom energy plans and will help you find the right plan for your business. It understands running a small business comes with unique budget challenges and can make the difference in the size of your profit margin. If you’re a small business owner, you can contact a customer care representative to determine which energy resource works best for your company.

      • Payment options: Constellation gives you multiple payment options to choose from. You can do a one-time payment option via direct withdrawal, check or credit card. You can choose a monthly recurring payment using a credit card or you can pay by phone. You can also set up an online account to receive paperless statements and manage your billing cycles.

      by Jonathan Trout ConsumerAffairs Research Team

      As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

      Constellation (formerly MXEnergy) Company Information

      Company Name:
      MXEnergy
      Website:
      www.constellation.com