Champion Energy Services

I called today to discuss changing my energy contract. First, when my contract expired in June, all I received was one email, which I overlooked. I don't know about you, but in today's world I occasionally look over an email or two. Other companies I have used in the past have at least called and/or sent snail mail. Needless to say, my month to month rate went into effect, and I was alarmed when my next bill was due. So I hurriedly entered into a new contract, which is also horrible. I finally had time to call today, as teachers don't have much time during the day to make business calls, and was told they can only help me get into a better contract if I pay the $250 termination fee. Otherwise, I should have switched within 3 business days. Thanks a lot.

My house build in 2017 and I have been Champion Energy customer in 3 yrs. This year bill is so high, kWh Usage increase double every month. I don't think so it is normal in this summer. I also email and call customer services, they said because this is summer bill. Any customer have bills as me, and what do you think about this. I was renew contract on Aug 9, so I stick with them 2 yrs... how could I do??? Bill Date: 05/08/18. Bill Period - 04/05/18 thru 05/04/18: 250.00 kwh. Bill Date: 06/11/18. Bill Period - 05/04/18 thru 06/05/18: 557.00 kwh. Bill Date: 08/02/18. Bill Period - 06/05/18 thru 07/06/18: 949.00 kwh. Bill Date: 08/10/18. Bill Period - 07/06/18 thru 08/07/18: 1,510.00 kwh.

My house build in 2017 and I have been Champion Energy customer in 3 yrs. This year's bill is so high, kWh Usage increase double every month. I don't think so it is normal in this summer. I also email and call customer services, they said because this is summer bill. Any customer have bills as me, and what do you think about this. I was renew contract on Aug 9, so I stick with them 2 yrs... how could I do??? Bill Date: 05/08/18. Bill Period - 04/05/18 thru 05/04/18: 250.00 kwh. Bill Date: 06/11/18. Bill Period - 05/04/18 thru 06/05/18: 557.00 kwh. Bill Date: 08/02/18. Bill Period - 06/05/18 thru 07/06/18: 949.00 kwh. Bill Date: 08/10/18. Bill Period - 07/06/18 thru 08/07/18: 1,510.00 kwh.

It's difficult enough to get ahold of a real person when calling Champion Energy. When Corlonda answered my call, she couldn't answer any of my questions regarding rate plans. I simply asked if there was a reason new customers are given different rates than existing customers. She told me she couldn't answer me and would have the BILLING department call me back! I told her I did not need the billing department as it was not a billing question. She went 'round and 'round with me not answering me, but simply repeating her canned answer over and over. It's fine that she didn't know the answer, but I don't appreciate being passed on to someone else who isn't the right person to answer my question. I then was transferred to Terrilyn who was so rude to me and bullied me into silence that I am now planning to cancel my service rather than try again with another rep.

I have requested that my service be switched back to PSE&G for 3 months now. I have been a customer of Champion Energy for over 1 year. Apparently, in November the contract expired and the rates were converted from fixed to variable. I have been trying to resolve this matter now since June. Every month my billed rate is higher and higher. My most recent bill indicates that I would have been billed 0.11 per kwh with PSE&G which is equivalent to $145. 53 based on my usage. Instead, through Champion 0.16 and the current charges are $207.70. Last month was over $40 more and this month was $60. Over the last several months that has totaled over hundreds of dollars.

My 87 year old mother answered the door and one of your representatives told her that Reliant was no longer and that they changed their name to Champion Energy. Two months later, we now have a Center Point energy truck at our door telling us he is going to cut off our power due to non-payment. She has always been direct draft from her checking account. Now I spent the next few hours switching back. Being this dishonest right from the start. I have no use for you.

Champion hires other companies to go door-to-door, selling their services. The person who signed us up told my mom that she should be getting a discount of up to 40% because she is over 70 and that she could get the discount after her first full bill if she signed a 36 month contract. The only discount that Champion offers is a 10% and that is only on a 24 month contract. They took the person's information, but as he does not work directly for them, I doubt that there is anything they can really do. Personally, I felt that they could have offered her the 10% discount at least for the 24 months, but her contract is too long. On top of all of that, her bill was actually $70 higher than with her original company. We're stuck for 35 more months, and then we are out of here. Champion made no effort to make things right, and they should and could have done better.

Your website chose a 24 mo. renewal instead of the 12 mo. option I chose. The young lady who helped through your legal dept. to cancel was very helpful & efficient. Ya'll might want to fix that glitch in your system that automatically enrolls people in something they don't want.

Champion provides good service and keeps me up to date and informed. On the other hand, their rates continue to go up each year. They are less competitive each time I renew and I don't gain any benefit from being a long time customer.

It would have saved me time had there been a selection button for the silver plan. It was not clear my apparent that I had to verify qualification first and then from there select that option. I verified and then went back to the list of options. Ended up having to wait for chat help.

I want to point out Yesenia for all the help she provided in handling the renewal of my contract. She took all the time necessary to find the best rate for me, both online and on the phone. She was very prompt in calling me in answer to my emails. And she maintained a very pleasant manner during the entire process. Thank you!

Jose ** was very helpful in helping me renew my contract with Champion energy. We have been pleased with the service we get from Champion and feel their rates are competitive in the industry. I would recommend Champion to anyone in the Dallas area.

You asked on the email sent to me if I'm happy with my new plan rate, well, while I love to stay with one provider and hate switching around, I expect that my new rate be less than my previous plan rate considering the length of the new contract. But that's not the case... so not happy!

My comment is on the ease of contract renewal. Champion Energy makes it easy to renew. They have all the tools needed to make a decision based on your needs and budget. I will recommend Champion Energy to my family and friends.

I love Champion Energy. The rates are great and so is the customer service. I have gotten to a human with no hassle or long wait time every time I have called. The people are friendly and professional and know what they're talking about. Highly recommend this company.

Excellent energy provider. Outstanding and kind customer service. Love this company. Honest and very fair. Highly recommend!!! Have been a loyal customer for many years and will continue to do so. No hidden fees and statements are very easy to read.

I had initially received a renewal rate of 6.2 for the Champ Saver 24. Wasn't aware rates change so quickly. I waited to see if I received again the same offer but instead all the later offers I received were pretty high. In addition to that on choosetexaspower.org it is advertised that the Champ Saver 24 included an AC Tune Up but was told by service rep you don't anymore. Not interested in thermostat or bulbs as I already have those in my home. I have been with Champion ever since I moved to Texas.

I was disappointed that Champion would not match the price with First Choice. As you can see I still stayed with champion. I have recommended several people to Champion. I know there are lots of other provider but I chose Champion. I believe Champion should reward their customer for being a long time customer. Thank you.

We have had Champion Energy at our house for over 6 years. Never had any problem with the service. Customer service is always very helpful and friendly. If the electricity goes out for some reason, it's not for long. Champion addresses the situation in a timely manner! I would recommend Champion Energy.

Rachel ** is amazing. I was upset after renewing my contract. I looked at my current bill after I paid it, I found that I renewed at a higher percentage. I called to voice my displeasure and cancel my renewal and possibly my service. Rachel was amazing, she was so informed, so knowledgeable, she took the time explain the market pricing and even tried get me a 2 year contract instead of 1 year I had signed up for, but the market price already was going up. I think you should use this call as a training tool for other employees. She showed professionalism, concern and definitely eager to help me with genuine concern. She made me a customer for life. Thank you Rachel.

I recommend Champion Energy. Use my promo code ** for 25.00-50.00 off your first bill when signing up. Champion has excellent low energy rates. Customer service is great and professional. Mobile app is easy to use to pay your bill or check current power usage. They even send a weekly energy report to your email that shows usage and current bill amount. Again, please use promo code ** for 25.00-50.00 off your first bill when signing up.

Customer service representative was very helpful in renewing my contract. One negative aspect about renewing was that I did not receive the $25 renewal credit that I received when I renewed in the past. I have been a Champion customer for several years, so I was hoping to get the $25 promotion credit.

Champion Energy provides us electricity and they have that weekly consumption graph that shows how much consumption of energy you’ve used for the week which I like. In several instances, we have been out of town and our consumption has shown like it’s the highest when we’re not even there so we’re wondering how that is happening.

I set up service with Champion Energy through the online system. In Texas, we have PowerToChoose.org. I went through that, found the rate, liked it, and signed up. For installation, it just went through the current line. Champion Energy's service has been fine, with no issues.

When we started out with Champion Energy, it was just a cost thing, but it grew into something more than that. I did it all online, which was great, and the process was smooth as can be. They provide excellent performance, and I’ve never had any issues with them. I like the weekly email that shows my usage because I’m all about control, and controlling my money. That feature lets me know where I’m at, instead of waiting at the end of the month to have a surprise. I would recommend them. In fact, I’ve actually had four friends from different cities that I’ve helped sign up with them.

I have been a customer for 3 years and never had an issue. The plans and rates are ready to understand and customer service is always helpful and professional. Great service and I'm a satisfied customer. I have moved though multiple apartments and never had an issue switching service over.

I find the customer service superior and the prices reasonable at Champion Energy. I highly recommend this power company to all my friends and family. The renewal was so easy to complete online even for someone like me as I am not tech savvy. Thank you.

I set up Champion's service online which was easy. I just put in my personal information and that was it. It's only been three months but so far, I haven’t had any trouble. They email me the weekly reports on how much energy I'm using compared to last week, so that helps. It's a cheap energy service that’s easy to use, and I would recommend it.

I really appreciate the weekly emails I get that shows how much electricity I’ve used every day of the previous week. My other electricity provider didn’t do that, so that’s a benefit from being with Champion Energy Services. I had some questions about my bill so I called their customer service team and they were very helpful and I was able to understand everything. I called back because I forgot to ask someone if they could charge my credit card every month instead of having to send them a check and they helped me with that one too. They were very professional. Champion Energy is very reliable and I appreciate working with them.

We're a church but someone else lived there before and they provided the electricity. So, there was power there already and we called Champion and then they just took over the power. And it worked fine. The weekly emails we get from Champion are really positive. We are enjoying the weekly notices of the usage especially since someone moved out there.