Champion Energy Services Reviews

Great customer service by Brian!!! He explained everything to me and read the full agreement, sincerely one of the best cs agents I had to deal with. Now I know why people are so loyal to this company...

Full of nasty surprises, beware be warned! Solar buyback is a joke. They sell me energy at an exorbitant high rate like 17c/kW and buy the power that I generate from my solar panels for like 2c/kW! And then they blame this situation on ERCOT! Fleecing and scamming is what I would call it. I Installed my solar panels for $30,000 and so paying monthly loan payments of $150 on those, and here I am paying Champion for almost a full utility bill as much as I paid before I ever installed solar panels! All such a scam! Who made these Texas Solar buyback rules that are designed to scan the consumer?! I am so mad… and to break Champion's contract is $350. :(

Champion Energy Services has made solar buybacks a nightmare in my East Texas home. Many companies provide net metering for solar which gives you credit for energy that is returned to the grid at the same rate that you are charged. Champion Energy Services sells the energy to the customer at full retail of 15.4 cents per kwh and buys the energy that is produced by the solar panels at wholesale pricing which varies but is often exceptionally low. It has been sickening. I was paid 3.4 cents per kwh during December 2022 and was only paid 1.5 cents per kwh for January 2023. By the time you find out how bad their rates are for solar, you cannot get out of paying a $350 early termination fee.

I was with Champion for 3 years. Suddenly I found Champion egregiously overbilled me from June- July 2022 with a failure to disclose my change in rates. I filed a complaint with the Public Utility Commission and they were found to be in violation. The letter is available on their Google review.

I am a 70 year old lady who lives in a one bedroom apt. I have been here for ten years. At the beginning of the year I received help from a Charity to help pay my electric bill. They put a little over a 1000 dollars for the whole year on my electric account to pay my monthly payments. All of a sudden my bill doubled when they pledged the money. The first of July I started looking for another electric provider and I had a credit still on my account of around 800 dollars. Since I started looking for another provider my electric bill for a one bedroom for my July bill was 265.00. Is there a limit of the cost of electricity? They told me it was 24 cents per watt. I am being charged a variable rate because I have not renewed a contract. So am I being punished because I want commit to a contract. Unfair.

Been with Champion 8 years and have had good rates up until my renewal this year. I know rates have gone up but their prices almost tripled. I received a renewal rate of 17.3 cents for 12 months. I called customer service and the best they would offer is 17.2. They are giving their new customers 17.1 cents per kwh for 12 months. Loyalty means nothing to them. I will be switching providers. Champion is getting too big but that will change if they continue to treat their customers like this.

I am choosing Champion again because of a good rate and no confusing gimmicks. I was so disappointed in how many companies advertise a really low rate, till you look at the complete picture. The really low rate often only applies at 1000KW. The rate at 500KW is so high that the bill for 500KW is higher than the bill for 1000KW. So much for lower bills in winter or cutting back to save money! You have to use more electricity to pay less. Might work if you like your house cold and ignore warnings to cut back to protect the power grid. But if you try to conserve energy, you are charged a penalty! To save money, you must increase your usage. They are basically making people who use less power pay more so people who use more power can pay less!

Champion Energy is the best. I just resigned for 3 more years. Never ever had any problems. Bills are easy to read and the pricing is great. Their customer service is second to none. I will stay with Champion as long as I have to buy electric

Hi, we received terrible service from Champion. Their phones were out of order for about a week, going to a busy signal after waiting 10 plus minutes. We sent an email to their email helpdesk and received no response. We received renewal notices during this time period but they were not honored at the original price. Their selections are extremely limited. Also, they offered some energy-saving lightbulbs last year or the year before which were said to last up-to 13 years. They went out two days ago.

I switched to Champion Energy several years ago and wish that I had made the switch sooner. There is no comparison from what I was receiving from TXU to Champion. The customer service and money I have saved is amazing. Thank you.