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Overall Satisfaction Rating
4.45/5
  • 5 stars
    55
  • 4 stars
    7
  • 3 stars
    3
  • 2 stars
    3
  • 1 stars
    6
Based on 74 ratings submitted in the last year
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Champion Energy Services

ConsumerAffairs Accredited Brand

Champion Energy provides exceptional customer care and competitive residential electricity rates. As one of the nation’s fastest growing electricity providers, Champion Energy provides residential service in Texas, Illinois, Pennsylvania, New Jersey, Ohio, Massachusetts and Delaware. Champion Energy ranks “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power. Whether you are looking for a low fixed electricity rate, renewable energy, or automatic payment options Champion Energy has the right plan for you.

349 Champion Energy Services Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 8, 2019

Champion gave me a better rate and I've been very happy with them. I’ve been with them for many years, and I’ve been treated really well. The quality of the service is excellent, too.

Champion Energy Services response
Hello Arturo,

Thank you for remaining a loyal customer and taking the time to leave your feedback. We appreciate your business, and will continue to provide you with the customer service you expect year after year.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 7, 2019

I had TXU years ago and I changed to Champion Energy Services. Then we bought a rental property and we used Champion there for a while. When the renter moved in, we canceled that service and had them sign up with it. I just called to get it set up and there were no problems. Champion Energy is a whole lot cheaper than TXU and they were very easy to deal with. Their professionalism and overall performance have been excellent, too. I like Champion Energy.

Champion Energy Services response
Hello David,

Thank you for taking the time to leave feedback about Champion Energy. We are glad to know that we made such an impression on you that you have decided to continue your services with us, and even refer others to us! We appreciate the opportunity to serve you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 4, 2019

I have a ministry and I help a lot of poor people who don't have electricity. I have them go with Champion where they can get cheaper electricity. I get on a three-way line with them, and that way, I get my $50 and they get their $50. The reps whom I've worked with have been great. They answer my and take care of whatever I need taken care of.

Champion Energy Services response
Hello Ann!

Thank you for leaving your feedback and referring others to Champion Energy. We think it's great that you are assisting others long term by helping them sign up with us to receive affordable rates and great customer service. We truly value kind customers such as you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2019

Champion's service has been satisfactory. It was a little bit cheaper than the other providers, too. The customer service representative handled my situation right. My service installation was done online, and using their website was as easy as pie.

Champion Energy Services response

Norman, thank you for your feedback. We love to hear from long time customers such as yourself to let us know that we at still on track and meeting your expectations. We appreciate your business and the opportunity to serve you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2019

We have been with Champion Energy Services since 2008. Their reps have always been helpful when it's time to renew and when the contract expires. In addition, the rates and the reliability of their service are great.

Champion Energy Services response
Hello Brenda,

Thank you for being a loyal customer. The fact that you have been with us for over 10 years and remain satisfied speaks volumes! Champion truly values all of our customers and we work hard to maintain the excellent customer service that they expect.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 3, 2019

In the five years that I’ve been with Champion Energy, their services has been good so far and I haven’t had any issues.

Champion Energy Services response
Hello Sara!

Thank you for being a loyal customer and taking the time to provide us with your feedback.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

Champion Energy is better than my previous provider. I was able to speak with someone when I called to turn on the service and they were readily available. I didn’t have to be on hold for a long time. Most of the time, the interactions with the people I spoke with were good and I feel great about the service.

Champion Energy Services response
Hello Robert,

Champion Energy's #1 goal is customer satisfaction, so we love to hear from our customers to ensure we are on track. Thank you for taking the time to provide us with your feedback.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 19, 2018

Champion has great, affordable and renewable energy. I did a general search online back in 2009 and at that time, Champion Energy was the most affordable. And every time I've renewed, they've been great. They do an excellent job so I'm pretty happy about that. Their reps have also always been great. They've been very helpful in answering any questions I've had.

Champion Energy Services response

Hello Jose, thank you for your feedback and for being a loyal customer!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2018

I was referred to Champion and I've been using them for years. My brother and I have about 30 or 40 accounts with them, and we both like the service. If I have any questions or I wanna add a new account, I can call them and they typically answer right away. I don't have to wait on hold. They've answered everything fairly quick and they've resolved any issues that I've had fairly quick as well. I also like that they have a $25 referral fee.

I have many different accounts with Champion and every one of them has been really good. There was one a while back where one of the gentlemen told me that if I wanted the service faster, I could pay an extra $35. It didn't end up happening. When I called again, they told me, "We don't even offer that," and my account was credited back. The person that I spoke to at the end ended up resolving everything. Other than that, everything has been perfect. It's been an A+ experience with all the services that I've gotten.

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Champion Energy Services response

Hello Ramiro, we are glad that your issue was corrected. Thank you for being a loyal customer, and we appreciate your business.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2018

When we bought the house, Champion had the best pricing going, so I took it. I get an email that tells me the usage, et cetera every month. It's kinda along the lines of when the internet exploded. Overall, the performance and reliability of our service have been 100%. I've referred quite a few people to Champion.

Champion Energy Services response

Hello John, thank you for the referrals! We are glad that our weekly smart track reports are beneficial to our customers. Your feedback is greatly appreciated.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2018

I’ve been with Champion Energy for less than five years and they’ve done a good job. I’ve been satisfied with them. They are pretty helpful. Anything I’ve ever asked for, they’ve been good about getting with me and getting that information.

Champion Energy Services response
Hi Scott,

Thanks for being a loyal customer! We are here to assist you 24/7. Call us anytime at 877.653.5090 if you ever have any questions!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

My previous electricity provider was Reliant and they were very expensive. Champion Energy is cheaper. I've been with them for many years now and the experience has been great. The switch from Reliant to Champion initially was seamless too. There was nothing I had to do. I also like that I can pay online. Then their representatives are also on the spot. When I call, they take care of whatever problem I might be having.

One time, I called Champion because I had a patient who didn’t have electricity for a week because Reliant had cut him off for non-payment. I’m a physical therapist and he was a disabled veteran who had no money. He was living in an apartment complex and Champion got him electricity with no deposits. He didn't even have to pay his Reliant bill. It was awesome. Champion Energy does good work and I like them. In fact, every time I get a chance, I get somebody to switch to Champion. They have a program where I can make money if I refer people and I’m always talking about what a good rate they have and what a good company it is. I have referred five people, which has made me a little money and also made them a little money on their bill. So I like that.

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Champion Energy Services response
Hi Connie,

Thanks for being a Champion customer and for taking the time to leave this review for us. We read each and every one of these and appreciate you referring your friends and patients to us!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

One of my buddies got a rebate or credit with a broker which made us decide to go with Champion Energy. Our experience with them has been fine. Their reps call me once in a blue moon to renew my contract and it's been fine talking to them.

Champion Energy Services response

Thanks for your feedback Don!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I have many accounts with Champion Energy and I've been with them for almost 10 years. They always offer a low price and they are quick. Everything that I need, I just go online, and tomorrow, I have the light immediately. And it's very easy to renew. I can also go online to do it or I can just tell them. Also, their service is very good in terms of reliability. Champion Energy has been excellent.

Champion Energy Services response
Hi Jen,

Thanks for being a Champion customer!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2018

Champion has better prices than Reliant, our previous provider. I have several accounts with Champion so I pay attention to the price and they are still comparable. Over the years, I buy houses and fix them up and sell them and I have property for rent too, so sometimes, I have to shorten the length of the contract, but they've always waived the fee because they know what's going on. I tell them I have five accounts and this one has to go because I sold the house and they won't keep the same provider. I also try to keep them with Champion. I say to the buyer, "Here's the rate. You can just switch it over." I tell them I had a pretty good experience with them. Sometimes it works, sometimes it doesn’t.

Champion Energy Services response
Hi Richard,

We appreciate you taking the time to share your experience with us. Glad that our team could assist you with your accounts!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2018

Our experience with Champion Energy has been good so far. I like the weekly usage report that they send out. Also, we're currently in the process of building our house and the temporary place that we're living in right now is not energy-efficient, but our bill has been reasonable. When we finally get our house built, we would have an option to shop providers and we would look into Champion Energy first.

Champion Energy Services response
Hi Nocona,

Congrats on building your new home! When the time comes to secure power for your new home, please consider us and give us the chance to answer any questions you might have.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

Somebody at my husband's work recommended switching to Champion. We had TXU at that time and we had a much higher per kilowatt hour charge with them. We could go online and make a switch. So, we looked through that and saw that TXU is high and then compared that with Champion. Champion also gives $25 to the customer that comes on and $25 to the person who recommends switching to Champion. I got a referral number from the person that already has Champion, and I put that in and signed up online. Also, whenever I renew my contract every year, it's through email. I just click on something and it renews. Champion's service is excellent. I highly recommend it.

Champion Energy Services response
Hi Karin,

We're thrilled that you heard about us through a referral! Since you enrolled, we have changed our referral program a bit where you and the friend you refer can now earn $50 instead of $25. Thanks for your business!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

DISCONNECTION NOTICE: I am so DISMAYED with Champion Energy! Back in August/September 2018 your company had a glitch in your billing which caused a DELAY in billing which I was told would NOT affect me as I pay my bill EVERY month! I was ASSURED by your representatives in customer service SEVERAL times when I called asking if they are sure because my billing always showed PAST DUE... And I was ASSURED it would NOT lead to a disconnection notice! And look at that. IT IS!! YOU ALL LIED! I have the email from a Anna ** stating that it would not be disconnected as long as I paid my bills on time... I asked her to get it in writing because I have been burned before... And lo and behold... Burned again!!

Champion Energy Services response
Hi Jeff,

In reviewing your account, it looks like you have spoken with a supervisor and the confusion has been cleared up. We apologize for any inconvenience that this has caused and are happy that this has been resolved. If you have any other concerns, please reach out to us at 877.653.5090.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

The prices at Champion Energy Services, as far as what they advertised on the radio, was cheaper compared to my previous provider at the time. I've been with them with two houses. We moved out of one house and moved with it to my current house six years ago and that was smooth. I didn't have any issues with that. Also, the bill is low and they have a very fair rate with not a lot of fees.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

I switched over to Champion because of their price. As far as installation, everything has been switched, and I’ve done it through the internet or phone calls. I've been with Champion for more than five years now, and everything has always been resolved with them. Whenever I renew my contract, I would contact customer service to get the lowest rate. The service I get has been excellent and I refer Champion to others.

Champion Energy Services response
Hi Hayes,

Thanks for being a loyal customer. We hope to keep you for another five years!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2018

About five years ago, TXU was charging me $0.15 a kilowatt and Champion was charging about $0.07. I switched to Champion Energy and I’m pleased with it.

Champion Energy Services response
Hi Don,

Thanks for making the switch to Champion. Glad that we could cut your electricity bills in half!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2018

I went online and found Champion Energy. I had looked at their Google reviews and they were good. Their online site is understandable as well. Also, the installers were able to switch everything over. When I started with Champion, they gave me a $50 card for referral and that was nice.

Champion Energy Services response
Hi Veronica,

We're so happy that you found us! Appreciate you taking the time out of your day to leave a review to let others know how your experience has been. As a customer, you too can start getting referral credits for friends you refer. Who wouldn't like to see some savings on their electricity bill? Thanks again and if you ever need anything, give us a call at 877.653.5090.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 22, 2018

I've been with Champion for at least five years now and I have all of my accounts on Champion right now. The service is very reliable and in the couple of times that I have called in, I’ve had no trouble. The representatives have been very helpful and they have always taken care of any issues or problems that I've had. I like Champion much better than my previous provider and I recommend them. They’re a straightforward company that provides a good service at a decent price compared to others on the market. In fact, they have some better plans for the consumers to choose from.

Champion Energy Services response
Hi Bill,

Thanks for being a valued customer! Glad that you chose Champion to service all your homes.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

I had a lot of issues with TXU before and saw that Champion Energy had the best rates. Then I found a lady named Donna from Champion Energy. She is a collection analyst and she has the best customer service. I have a lot of dealings with Champion because I have about 30 vacation rentals and 60 different units, and Donna takes care of things quickly and greatly. The service has been switched over time. Some of my properties are vacation rentals, so Donna turns them on and then we transfer them to the tenant. The rates have been fluctuating and we got hit pretty hard this last round. The rates went up pretty high. I have looked a little bit and there were some better pricing, but I just wasn't ready to pull the trigger. I'm happy with the service from Champion, and Donna has done a phenomenal job for me.

Champion Energy Services response

Thanks for your review Brett. Donna has been a Champion Energy employee for several years. We will be sure to pass this feedback to her!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2018

I liked Champion Energy's prices. I switched to them through their website and had a great experience. They were easy to deal with as well. Since then, I've been recommending them all the time.

Champion Energy Services response
Hi Laurie,

Thanks for choosing Champion Energy and for taking advantage of our referral program!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2018

I’ve been using Champion since I moved to Texas in 2013. Somebody said they had good rates and I was referred. Enrolling was easy and I was getting a good rate. Before my contract ended, they sent me the rate quote, which was low compared to other companies. When I called to renew, the reps just renewed and they were professional and friendly. Champion Energy is good. Whenever I refer them, I say it's the best package and people are always looking for the rate, so I tell them they have good rates. I have referred a few people and they’re liking it so far.

Champion Energy Services response
Hi Kriti,

Thanks for your loyal business. We appreciate the referrals!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 7, 2018

I've used Ambit for my home for a long time and the wind power one was expensive. Somebody I know had used Champion, I switched to them and they were all right. They have a better deal and I like the locked-in price. Signing up and getting the electricity turned on were both easy and fast. They also got a website I can log into for the bill. When I'm doing a utility or service like that, it seems to be easy. I'd be able to do it by the phone 'cause I'm out. I need to be able to set up automatic payment and if it's not easy, I would go the next one. If you're considering Champion, call their number.

Champion Energy Services response

Thanks for your review Monty!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

We've been with Champion Energy for a few years, and they've taken great care of us. The people that I've dealt with on the phone have been very customer service oriented. We love Champion's referral program and we really appreciate the military discount. It makes a big difference. I recommend them all the time. Their rates are competitive and I tell people that if they're military, they have the military discount. Also, with the code that I can give them, they can save, and we can save.

Champion Energy Services response
Hi Amanda,

Glad that you could take advantage of the military discount!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2018

I have a handful of rental properties, so between tenants, I have to set up accounts for these houses. And I use Champion Energy because it's convenient, there's no nonsense, and I get a customer referral every time. They usually get the job done when I call them to set up a new account. They get it started the next day. I have to sit through and listen to some statements, which is kinda boring but they tell me they have to read them to me. All my houses have electricity now. I just call them up and have them change it out or terminate it. The service is there when I ask for it and it has been very good. They haven't let me down yet, and the billing's accurate. I'd tell others that Champion Energy works good. I like it, the price is competitive, and they provide good customer service. I recommend them to all my tenants when they sign a contract with me.

Champion Energy Services response
Hi Randolph,

Thanks for choosing Champion to use for your rental properties. Like you said, we are the no nonsense energy company. What you see is what you get! As for the "boring" statements that our agents say on the phone, these are statements that we are required to disclose to customers per the Public Utility Commission. We truly believe in transparency and disclose everything up front. We appreciate your business. Keep the referrals coming!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 4, 2018

I switched from Ambit Energy to using Champion Energy services and I liked the plan and the free weekends. At first, I wanted to try Champion but since it was working better for me and it was cheaper, so I stayed with them. I contacted the customer service when I moved and I didn't find any issues in updating my new address and taking out the dates and the service, as well as starting on the new location. They connected my service the day before the date that I was moving in. There was an overlap of a few days in switching the accounts to the new address but everything was fine.

The overall performance and reliability of Champion's service so far are great. I'm very happy. Also, pricing is very fair and I never received any surprises. I can pay the bills online and I'm given the weekly reports on usage, estimated monthly, and when the bill's gonna arrive. I recommend Champion to my friends. If you're not happy with the service you're using, try Champion too.

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Champion Energy Services response
Hi Miguel,

Thanks for taking the leap and giving us a try...and hopefully, staying for years to come! If you ever have any questions or comments, please share them with us at feedback@champion.energy.

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Champion Energy Services expert review by ConsumerAffairs

Champion Energy Services is a fast-growing electricity company that serves deregulated markets in the U.S. The company is Houston-based, but also serves consumers in Texas, Illinois, Pennsylvania, Ohio, New Jersey, Maryland and New York.

  • Customer service: Champion Energy provides customer service to consumers 24 hours a day, 7 days a week.

  • Variety: Champion Energy is a good choice for both residential consumers and for businesses.

  • Price: The company is known for offering Texas residents extremely competitive rates for electricity.

  • Online presence: Champion Energy Services’ online presence is not as advanced as some other electricity providers.

  • Billing: Champion Energy is expanding rapidly, and the company has not expertly nailed down all of their necessary billing practices yet.

  • Best for: Residential customers, small businesses, midsize and big businesses

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Champion Energy Services Company Information

Company Name:
Champion Energy Services
Company Type:
Private
Year Founded:
2005
Address:
1500 Rankin Road, Suite 200
City:
Houston
State/Province:
TX
Postal Code:
77073
Country:
United States
Phone:
877.653.5090
Fax:
281.653.5080
Website:
www.championenergyservices.com
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