Champion Energy Services Reviews

I use Energy Ogre to find the best rates for me. They handle all renewals and cancellations. Now why would I be paying them, and renew on my own? They recently found a new provider and switch me over with my authorization, only to then find out that I was charged an early termination fee! I was told that back in March, I got a renewal email and used a promo code to renew my contract till 2026. I didn't get that email, let alone extend my contract till 2026! I have no physical documentation of this, and the customer support couldn't send me any documentation that this happened. Only that it shows in their system. And now I can't go back to Champion because I'm already with another provider (cheaper too), and if I cancel with them, I'll get ANOTHER early cancellation fee. You are running a scam. I've sent an email to customer support and if this fee isn't removed I'm filing a complaint with every Texas utility board I can find.

For my renewal, I checked out several web sites for the best KWH rates in Texas. There were many providers below Champion's 14.5 rate. I just got my renewal email and I asked the representative, if there was a price match or better price available. I have had Champion for I think 10 years, and I called to see why their per KWH was higher. It is so confusing to understand all the small print explanations given. I was explained all of the false claims by the others, to be cheaper by KWH. He told me, my bottom line price by Champion was still less.. I was also told Champion were a 5 Star rated company. So I went to BBB web site & this was their rating. Business Profile 1.67/5. Now after making my decision to stay, 1.67 star is a long way from 5 star?

I've been using Champion Energy for over 5 years, offering the most competitive prices. If you're looking to save on your first bill, use promo code "**" to get a $50 discount. Also they were never outage during the winter when everyone had experience of outage because of cold weather.

I am disappointed in this energy company; they started off great, but I suppose that was just the upfront mask. I had them in 2021 during the winter storm, hardly did I pay the rates I pay now. Let me explain how frustrating and fraudulent they are. I was previously charged $318.26 because they said I did not "renew" even though I did. They said they would give me credit and take away the fees. They took out $176.06 on 8/31 and $285.03 on 10/02. That is a total of $464.09. I saw no "credit" but apparently it was added in, the bill does not reflect that. This is after the claimed that my payments were declined, which was a lie, only August did not go through because of THEM! That bill was for $142.19, so tell me how did we go from $142.19 to me paying $464.09 in total?

Great customer service by Brian!!! He explained everything to me and read the full agreement, sincerely one of the best cs agents I had to deal with. Now I know why people are so loyal to this company...

Full of nasty surprises, beware be warned! Solar buyback is a joke. They sell me energy at an exorbitant high rate like 17c/kW and buy the power that I generate from my solar panels for like 2c/kW! And then they blame this situation on ERCOT! Fleecing and scamming is what I would call it. I Installed my solar panels for $30,000 and so paying monthly loan payments of $150 on those, and here I am paying Champion for almost a full utility bill as much as I paid before I ever installed solar panels! All such a scam! Who made these Texas Solar buyback rules that are designed to scan the consumer?! I am so mad… and to break Champion's contract is $350. :(

Champion Energy Services has made solar buybacks a nightmare in my East Texas home. Many companies provide net metering for solar which gives you credit for energy that is returned to the grid at the same rate that you are charged. Champion Energy Services sells the energy to the customer at full retail of 15.4 cents per kwh and buys the energy that is produced by the solar panels at wholesale pricing which varies but is often exceptionally low. It has been sickening. I was paid 3.4 cents per kwh during December 2022 and was only paid 1.5 cents per kwh for January 2023. By the time you find out how bad their rates are for solar, you cannot get out of paying a $350 early termination fee.

I was with Champion for 3 years. Suddenly I found Champion egregiously overbilled me from June- July 2022 with a failure to disclose my change in rates. I filed a complaint with the Public Utility Commission and they were found to be in violation. The letter is available on their Google review.

I am a 70 year old lady who lives in a one bedroom apt. I have been here for ten years. At the beginning of the year I received help from a Charity to help pay my electric bill. They put a little over a 1000 dollars for the whole year on my electric account to pay my monthly payments. All of a sudden my bill doubled when they pledged the money. The first of July I started looking for another electric provider and I had a credit still on my account of around 800 dollars. Since I started looking for another provider my electric bill for a one bedroom for my July bill was 265.00. Is there a limit of the cost of electricity? They told me it was 24 cents per watt. I am being charged a variable rate because I have not renewed a contract. So am I being punished because I want commit to a contract. Unfair.

Been with Champion 8 years and have had good rates up until my renewal this year. I know rates have gone up but their prices almost tripled. I received a renewal rate of 17.3 cents for 12 months. I called customer service and the best they would offer is 17.2. They are giving their new customers 17.1 cents per kwh for 12 months. Loyalty means nothing to them. I will be switching providers. Champion is getting too big but that will change if they continue to treat their customers like this.