Champion Energy ServicesConsumerAffairs Accredited Brand
Champion Energy provides exceptional customer care and competitive residential electricity rates. As one of the nation’s fastest growing electricity providers, Champion Energy provides residential service in Texas, Illinois, Pennsylvania, New Jersey and Ohio. Champion Energy has received recognition by the Better Business Bureau with an A+ rating and ranks “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power. Whether you are looking for a low fixed electricity rate, renewable energy, or automatic payment options Champion Energy has the right plan for you. And with 24/7 customer care based in Texas, fixed rate plans without hidden fees and a robust referral program, Champion Energy is sure to satisfy you.
I have been with Champion for about 3 years now and I couldn't be happier. On the rare occasion that I need to talk to customer service, the representatives are always pleasant and helpful. I especially like the weekly emails showing my usage. I recently received an email letting me know that my current contract was due to expire in April. I used the attached link and was able to look and compare the various plans. From that it was easy to make a decision and I renewed for another two years. From start to finish it could not have been more than a couple of minutes, it was simple, easy, and painless. I am a Champion customer for life.
Thanks for being a loyal customer Lois. We love having customers for life. Please feel free to reach out to us with any questions you might have. We appreciate your business!
Champion Energy has been my electric provider for 5 years now. They are always truthful in their plan quotes and keep you advise to your expiration date on its monthly statements. No hidden agendas, no hidden add-on fees. Recommend highly as an electricity provider.
Thanks for the feedback George. We're customers too and work hard everyday to treat our customers the way we would like to be treated. If you ever have any questions or suggestions for us, please email firstname.lastname@example.org.
We have had Champion Energy at our house for over 6 years. Never had any problem with the service. Customer service is always very helpful and friendly. If the electricity goes out for some reason, it's not for long. Champion addresses the situation in a timely manner! I would recommend Champion Energy.
Rachel ** is amazing. I was upset after renewing my contract. I looked at my current bill after I paid it, I found that I renewed at a higher percentage. I called to voice my displeasure and cancel my renewal and possibly my service. Rachel was amazing, she was so informed, so knowledgeable, she took the time explain the market pricing and even tried get me a 2 year contract instead of 1 year I had signed up for, but the market price already was going up. I think you should use this call as a training tool for other employees. She showed professionalism, concern and definitely eager to help me with genuine concern. She made me a customer for life. Thank you Rachel.
I recommend Champion Energy. Use my promo code ** for 25.00-50.00 off your first bill when signing up. Champion has excellent low energy rates. Customer service is great and professional. Mobile app is easy to use to pay your bill or check current power usage. They even send a weekly energy report to your email that shows usage and current bill amount. Again, please use promo code ** for 25.00-50.00 off your first bill when signing up.
Customer service representative was very helpful in renewing my contract. One negative aspect about renewing was that I did not receive the $25 renewal credit that I received when I renewed in the past. I have been a Champion customer for several years, so I was hoping to get the $25 promotion credit.
Champion Energy provides us electricity and they have that weekly consumption graph that shows how much consumption of energy you’ve used for the week which I like. In several instances, we have been out of town and our consumption has shown like it’s the highest when we’re not even there so we’re wondering how that is happening.
I spoke with someone yesterday and everything was fine. He handled pretty much everything well, though he was not able to provide me the information that I requested because he said he didn’t have it but they were all positive.
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I set up service with Champion Energy through the online system. In Texas, we have PowerToChoose.org. I went through that, found the rate, liked it, and signed up. For installation, it just went through the current line. Champion Energy's service has been fine, with no issues.
When we started out with Champion Energy, it was just a cost thing, but it grew into something more than that. I did it all online, which was great, and the process was smooth as can be. They provide excellent performance, and I’ve never had any issues with them. I like the weekly email that shows my usage because I’m all about control, and controlling my money. That feature lets me know where I’m at, instead of waiting at the end of the month to have a surprise. I would recommend them. In fact, I’ve actually had four friends from different cities that I’ve helped sign up with them.
I have been a customer for 3 years and never had an issue. The plans and rates are ready to understand and customer service is always helpful and professional. Great service and I'm a satisfied customer. I have moved though multiple apartments and never had an issue switching service over.
I find the customer service superior and the prices reasonable at Champion Energy. I highly recommend this power company to all my friends and family. The renewal was so easy to complete online even for someone like me as I am not tech savvy. Thank you.
I set up Champion's service online which was easy. I just put in my personal information and that was it. It's only been three months but so far, I haven’t had any trouble. They email me the weekly reports on how much energy I'm using compared to last week, so that helps. It's a cheap energy service that’s easy to use, and I would recommend it.
I really appreciate the weekly emails I get that shows how much electricity I’ve used every day of the previous week. My other electricity provider didn’t do that, so that’s a benefit from being with Champion Energy Services. I had some questions about my bill so I called their customer service team and they were very helpful and I was able to understand everything. I called back because I forgot to ask someone if they could charge my credit card every month instead of having to send them a check and they helped me with that one too. They were very professional. Champion Energy is very reliable and I appreciate working with them.
We're a church but someone else lived there before and they provided the electricity. So, there was power there already and we called Champion and then they just took over the power. And it worked fine. The weekly emails we get from Champion are really positive. We are enjoying the weekly notices of the usage especially since someone moved out there.
I don’t like Champion. I wanted to get a better plan but it doesn’t fit for me and my family. I can't even get an extension because I didn’t make three consecutive payments. They don’t even consider that somebody lost their job. I was not even asking for the whole two weeks. I only asked for four extra days and I couldn't even get that. Their customer service is very bad. The rep didn’t answer my questions about the bill being so high. She tried to argue with me about what comes to my email. I shouldn't have to wait three consecutive months to get an extension. Their system is set up not to do it. It’s not like the bill wasn’t going to get paid but now, it's not going to get paid because I don’t care now. I don’t want to have services with them anymore. I would’ve never had this problem at TXU or Reliance. I wouldn't recommend them to a dog.
I'm getting married next month and we were trying to find an apartment. We were going to wait until then, but one that we had really wanted for a while came open, and so I went ahead and got it. But then, we had to have an electric company by the date that we moved in or we would get a hundred dollar fine. I used a different company a while back, but my brother uses Champion and he recommended it, so I switched. It looked way better whenever I compared everything. Also, Champion was the only one that could have done it right then. So we did it and we were able to get the electricity without getting a fine.
I've only lived in this apartment for one month using Champion, and so I've only had one bill. But that bill was literally $100 cheaper than any bill I've ever had with the other company. I was paying close to between $150 and $200 a month with the other companies, and I wasn't even at home much. Everything worked out, my bills have been cheap and it's been awesome. It's now starting to get cold here and so this is when most of our trouble usually happens, but so far, I haven't had any issues. I would recommend Champion.
Thanks for taking your brother's advice to choose Champion and best of luck on your upcoming wedding. If you have any questions along the way feel free to email email@example.com.
I use Energy Ogre so they just find the lowest rate for me. Champion Energy has the lowest rate and I've been with them for a couple of months. They send me weekly e-mails about products and like my energy consumption and those have been fine. They're not too invasive. It's just informative. My favorite thing is the e-mails I get where I can see my consumption. But if they could have that like in an app form of some sort where I could see it all the time very easily, that may be helpful. Overall I get cheap electricity and haven’t had any issues.
Thanks for your feedback Alyssa. Glad that you can take advantage of our weekly Smart Track emails. We are exploring the app option so stay tuned!
I got a good quote and all my questions were answered. We haven't seen too many bills yet as we've only had them for less than a month, but we have no complaints. Champion Energy is doing good.
Thanks for choosing Champion Energy Gavannie!
I talked to customer service at the very beginning to get all the change set up in my apartment. They were nice, and they helped me. Then after that, I receive emails every week letting me know how much electricity I’m spending to keep track of it. The service is really good. I will recommend them totally. You can’t really beat the price, except for this month where my bill went up. But prior to this month, I didn’t have any complaints. Their price was the reason why I switched to them from my previous provider and it was better than I expected.
We're happy to have you as a customer Laura! Your weekly usage reports should help you pinpoint when your usage was higher than usual in the past month, especially with the colder weather we had this winter. If you have any questions please reach out to us!
Champion Energy is a little better compared to my previous electricity provider. It was Saturday and Sunday free with that provider, but still, my bill was too high. With Champion Energy, my bill is lower. Plus, their reps have been nice people. Any time I call, they answer everything I want to know and explain to me how many kilowatts. I’m happy with Champion Energy. They care about their customers and that’s what I like about them. I would recommend them.
There's a new program in the city that we live in that allows electric companies to bid for the lowest price. It becomes a group rate for everyone that agrees to change, and since the process was done through that negotiation, everything was handled for us as far as the switch from our other power company to Champion was concerned. So, it was a real seamless transition. We've been really happy and it's been a good experience. I really appreciate the weekly e-mail statuses to let me know how much power I've used in comparison to the previous week, and an expectation of what my bill is going to be. It helps with budgeting. If others can get the low rate locked in, similar to what we did, then it's definitely something to consider.
Champion seems to be very good. They know what they're doing and they’ve been fair-minded. They took my phone call and they were able to route through my current lines. I'm quite satisfied thus far.
Champion Energy's cost is a little bit less than the others. When we first switched to them, the lady who was here promised me that they were going to give me a hundred light bulbs. Everything was good with the installation and the service is good.
I like Champion Energy Services. Somebody gave me their number and I called them. They told me about themselves and their rates, which was better than the provider I had used, so I signed with Champion. Their reps were very nice and helped me with whatever question I asked. I did not know the specific due dates so I asked the agent and she told me that I can pay the bill between the 28th the 30th. Since the day I had Champion, my bill has gone down considerably so I'm recommending Champion to people. In fact, I have told two people about them already.
Champion Energy had the best price. There was another company that I called that had a lower price than them, but because of how I was treated on the phone by the sales team, I chose to go with Champion. The other company didn't really care whether they got my business or not and they were rude to me and wouldn't give me information. But Champion's customer service was fantastic. They were very helpful when I called them. They took the time to explain all of the different plans that they had. And they were willing to help me figure out what was the best plan for us. They did a great job.
We’re a real estate investment company, owning about 300 properties, and we've got Champion Energy whenever we buy rentals. The service has been good and the representatives at Champion I’ve talked to have all been fairly good. We used to spend hours on the phone with Champion every week trying to get services started but now, we submit through email and it’s much easier than it was before. Yet because we have so many properties, we have to create separate accounts for each property. It would be easier to have a master account number and have all of our accounts listed under that account number. Other than that, all has been good, especially now that we’re able to email the request for service. And I also tell others that our experience with them has been positive.
Champion Energy seemed to have the most “no strings attached” policies and it was recommended by the friend, so I went with them. I dealt with the customer service rep online, and then the techs put the switch. The plan I have is very simple, and there's nothing fancy about it. I don’t get lower rates during particular times or there’s no reward or special features, but it’s just a consistent, unchanging low price. It's reliable with no breaks in service. I'd recommend!
I liked the price that Champion Energy offered. I live in an apartment complex and during the installation, the guy worked in the background doing what he needed to do. It was a painless experience. Champion's service is pretty good and I like the consumer weekly reports. It’s nice to know how my energy usage is changing day by day. I can backtrack like with the weather and know that if it was hotter or colder that day, I used more energy. Champion is reliable and there’s not a very big price gap which is nice.
Champion's customer service representatives are awesome and they've helped me out. I’ve only had Champion for two months, and my experience has been good so far. I used a different electricity provider before and now, my electricity bill is not as high as it was before.
I haven't been with Champion for long, however, so far this month, they've been cheaper than what I had paid previously. For a very brief time, I used Mountain something. Before then, it was, another one I can't remember. Then it was TXU before that. The rep I talked to was very polite and thorough. In addition, he answered all my questions. Installation was very quick. However, they had to replace the meter outside often. Other than that, it's been very good.
I switched homes and the previous owner had Champion Energy so we stuck with it. We got behind in payment for a month and I had to call them to see if they were getting it fixed, and they were helpful, courteous and professional. Then, we paid it and they fixed it in a few hours. I wish it was cheaper, but it was good and everything was smooth. I’m happy with Champion Energy so far.
I would tell friends to try out Champion Energy. We just moved into our home and we were in a rural area. We didn't have an option and use anything else so we had to use a specific company. So far, everything has been good. It was easy signing up with them. And their sales team are friendly, efficient, and easy to deal with. When we moved in, the installers came out and put up everything. It was a very, very easy transition.
Champion Energy Services expert review by ConsumerAffairs
Champion Energy Services is a fast-growing electricity company that serves deregulated markets in the U.S. The company is Houston-based, but also serves consumers in Texas, Illinois, Pennsylvania, Ohio, New Jersey, Maryland and New York.
Customer service: Champion Energy provides customer service to consumers 24 hours a day, 7 days a week.
Variety: Champion Energy is a good choice for both residential consumers and for businesses.
Price: The company is known for offering Texas residents extremely competitive rates for electricity.
Online presence: Champion Energy Services’ online presence is not as advanced as some other electricity providers.
Billing: Champion Energy is expanding rapidly, and the company has not expertly nailed down all of their necessary billing practices yet.
Best for: Residential customers, small businesses, midsize and big businesses