Champion Energy Services Reviews

Glad I switched from my previous provider so far. I save a little over $100 every month since I switched. If you plan on switching/going with Champion you can use my referral code ** when you sign up to save $50 on your second bill (not a scam, I’m sharing my code because I also get a $50 credit when you use my referral code 🫶🙂)

The reviews else’s where are fake, a decoy when they cuff in new customers. The second you make a complaint you bill will keep going over 200$. Literally I hardly am home, hardly use anything expect the ac is on at 76. One laptop, I work all day. My bill went from being high, me filing a formal complaint, they went down a bit, then increased a lot. They also finally “sent out an email” to tell us the delivery charge went up. Very untrustworthy company and I don't recommend them at all!! For one bedroom, I shouldn’t be paying $200 and up, but they red line you for complaining. I’m sure of it.

I use Energy Ogre to find the best rates for me. They handle all renewals and cancellations. Now why would I be paying them, and renew on my own? They recently found a new provider and switch me over with my authorization, only to then find out that I was charged an early termination fee! I was told that back in March, I got a renewal email and used a promo code to renew my contract till 2026. I didn't get that email, let alone extend my contract till 2026! I have no physical documentation of this, and the customer support couldn't send me any documentation that this happened. Only that it shows in their system. And now I can't go back to Champion because I'm already with another provider (cheaper too), and if I cancel with them, I'll get ANOTHER early cancellation fee. You are running a scam. I've sent an email to customer support and if this fee isn't removed I'm filing a complaint with every Texas utility board I can find.

For my renewal, I checked out several web sites for the best KWH rates in Texas. There were many providers below Champion's 14.5 rate. I just got my renewal email and I asked the representative, if there was a price match or better price available. I have had Champion for I think 10 years, and I called to see why their per KWH was higher. It is so confusing to understand all the small print explanations given. I was explained all of the false claims by the others, to be cheaper by KWH. He told me, my bottom line price by Champion was still less.. I was also told Champion were a 5 Star rated company. So I went to BBB web site & this was their rating. Business Profile 1.67/5. Now after making my decision to stay, 1.67 star is a long way from 5 star?

I've been using Champion Energy for over 5 years, offering the most competitive prices. If you're looking to save on your first bill, use promo code "**" to get a $50 discount. Also they were never outage during the winter when everyone had experience of outage because of cold weather.

I am disappointed in this energy company; they started off great, but I suppose that was just the upfront mask. I had them in 2021 during the winter storm, hardly did I pay the rates I pay now. Let me explain how frustrating and fraudulent they are. I was previously charged $318.26 because they said I did not "renew" even though I did. They said they would give me credit and take away the fees. They took out $176.06 on 8/31 and $285.03 on 10/02. That is a total of $464.09. I saw no "credit" but apparently it was added in, the bill does not reflect that. This is after the claimed that my payments were declined, which was a lie, only August did not go through because of THEM! That bill was for $142.19, so tell me how did we go from $142.19 to me paying $464.09 in total?

Great customer service by Brian!!! He explained everything to me and read the full agreement, sincerely one of the best cs agents I had to deal with. Now I know why people are so loyal to this company...

Full of nasty surprises, beware be warned! Solar buyback is a joke. They sell me energy at an exorbitant high rate like 17c/kW and buy the power that I generate from my solar panels for like 2c/kW! And then they blame this situation on ERCOT! Fleecing and scamming is what I would call it. I Installed my solar panels for $30,000 and so paying monthly loan payments of $150 on those, and here I am paying Champion for almost a full utility bill as much as I paid before I ever installed solar panels! All such a scam! Who made these Texas Solar buyback rules that are designed to scan the consumer?! I am so mad… and to break Champion's contract is $350. :(

Champion Energy Services has made solar buybacks a nightmare in my East Texas home. Many companies provide net metering for solar which gives you credit for energy that is returned to the grid at the same rate that you are charged. Champion Energy Services sells the energy to the customer at full retail of 15.4 cents per kwh and buys the energy that is produced by the solar panels at wholesale pricing which varies but is often exceptionally low. It has been sickening. I was paid 3.4 cents per kwh during December 2022 and was only paid 1.5 cents per kwh for January 2023. By the time you find out how bad their rates are for solar, you cannot get out of paying a $350 early termination fee.

I was with Champion for 3 years. Suddenly I found Champion egregiously overbilled me from June- July 2022 with a failure to disclose my change in rates. I filed a complaint with the Public Utility Commission and they were found to be in violation. The letter is available on their Google review.

I am a 70 year old lady who lives in a one bedroom apt. I have been here for ten years. At the beginning of the year I received help from a Charity to help pay my electric bill. They put a little over a 1000 dollars for the whole year on my electric account to pay my monthly payments. All of a sudden my bill doubled when they pledged the money. The first of July I started looking for another electric provider and I had a credit still on my account of around 800 dollars. Since I started looking for another provider my electric bill for a one bedroom for my July bill was 265.00. Is there a limit of the cost of electricity? They told me it was 24 cents per watt. I am being charged a variable rate because I have not renewed a contract. So am I being punished because I want commit to a contract. Unfair.

Been with Champion 8 years and have had good rates up until my renewal this year. I know rates have gone up but their prices almost tripled. I received a renewal rate of 17.3 cents for 12 months. I called customer service and the best they would offer is 17.2. They are giving their new customers 17.1 cents per kwh for 12 months. Loyalty means nothing to them. I will be switching providers. Champion is getting too big but that will change if they continue to treat their customers like this.

I am choosing Champion again because of a good rate and no confusing gimmicks. I was so disappointed in how many companies advertise a really low rate, till you look at the complete picture. The really low rate often only applies at 1000KW. The rate at 500KW is so high that the bill for 500KW is higher than the bill for 1000KW. So much for lower bills in winter or cutting back to save money! You have to use more electricity to pay less. Might work if you like your house cold and ignore warnings to cut back to protect the power grid. But if you try to conserve energy, you are charged a penalty! To save money, you must increase your usage. They are basically making people who use less power pay more so people who use more power can pay less!

Champion Energy is the best. I just resigned for 3 more years. Never ever had any problems. Bills are easy to read and the pricing is great. Their customer service is second to none. I will stay with Champion as long as I have to buy electric

Hi, we received terrible service from Champion. Their phones were out of order for about a week, going to a busy signal after waiting 10 plus minutes. We sent an email to their email helpdesk and received no response. We received renewal notices during this time period but they were not honored at the original price. Their selections are extremely limited. Also, they offered some energy-saving lightbulbs last year or the year before which were said to last up-to 13 years. They went out two days ago.

I switched to Champion Energy several years ago and wish that I had made the switch sooner. There is no comparison from what I was receiving from TXU to Champion. The customer service and money I have saved is amazing. Thank you.

This is the first electricity provider I've reviewed after the initial contract. Others would always rise renewal prices and would make me go shopping again. Champion energy had one of the lowest rates in my area with good contract terms. The rate offers always have an actual price per unit (after all fees), so I can see real numbers. My electricity bills were always what I expected (and sometimes even lower than I expected). Usage tracker is amazing! Only with one day delay. I can see how much electricity I waste and adjust my habits. I will stick with Champion Energy for a while.

Received the Notice from you for Renewal of my Champ Silver-24 with an Avg price per kwh 10.4¢. But when I tried to renew it online, it gave me the Avg price per kwh 11.0¢. That is cheating. Called Champion people. They said price changes every minute so can't guarantee any price. Then what is the purpose of Sending the Renewal Price Notice when they can't follow it thru.

I almost died inside my apartment in February 2021 due to the freezing temperatures in Irving, TX and hours/days without any power (and, consequently, no heating, no warm food). Whose fault is that? Is Champion Energy/State of Texas doing something to avoid the same catastrophe in the winter of 2022?

Before I signed with Champion, I used to spend hours going through all the companies and rates to get the best one for us because we are retired on a fixed income. I found Champion to have the best rates consistently and I have never regretted signing with them. No gift cards, rebates or other gimmicks, just good rates and great service! Anyone looking for a fair reliable energy service company, Champion is the one! Great job!!!!

Champion has proven to be a provider of integrity and consistency over the 14+ years we have been partnered with them. They are fair, available, true to their word and reliable. We have never had an issue of any kind. We highly recommend this company!

Updated on 07/22/2021: I had previously reviewed Champion Energy and their lack of customer care for a renewing customer. Champion responded to the review by asking me to make contact with them and we would explore some options to correct the situation. I called today and talked to Maria. She was not interested in exploring any options and just said I was lucky to have what I had. The customer service is still magnificently POOR. Champion Sucks.

I have been more than pleased with Champion. Fantastic!! Great rates and great service. Very professional and consistently provide superb customer service. Thankful I found them. I lock into a good low rate for two years and feel secure in their delivery of my power needs at a very affordable price.

After years of being gouged by electric companies, it has been refreshing to have a no-nonsense experience. The pricing has been fair, reasonable, and without a need to call customer service. My service was uninterrupted during the winter storm, and my electric delivery pricing was stable throughout the duration of summer and winter. I really cannot say enough about Champion Energy, but if all things remain the same the company has a customer for as long as I reside in Texas.

I was charged 2 time in May 2021. On my bill for just one home 5-0-21 $69.80 and on the 5-18-21 I was charged $83.45 on my Discover card and I just renew on my accounts for another term. Please check my account and refund the money I do not Have to pay you. Thanks very much. Judy F. **

I can not be fair with my comment. Who is in Charge with the online billings and Payments ? It never work. My son sent a payment 2 weeks ago and it doesn't show up, Then my wife pay thinking that nothing was paid, 4 days ago her payment doesn't show up. I do the same thing and my payment still doesn't show up. The online ** keep telling me that I owe on my bill. But the money is all the time took away from our bank account with the mention still pending on our energy bill. This is the 5 time I have that problem. If you guys can't manage the online billings and payments, please shut the damn thing down.

Champion Energy is an Outstanding Energy Provider!!! Great plans and Exceptional Service! Thank you for being an awesome company to deal with! Will be more than happy to recommend to friends and family! I’m very happy with my service from Champion Energy!!

It was a pleasure to speak with Daniel who assisted me with my renewal with Champion to the Champ Silver Plan, this will help me with my retirement funds to get the most discount! Your customer service was top of the line with no wait on the phone!

Have been a Champion Energy Service customer for years and have been very pleased with the quality of their service. Their notifications of service used on a weekly basis is very informative and helpful in managing our electricity usage. Their program offers are also better than most and their friendly service puts them over the top for caring for their customers.

Champion has very good customer service. I like the weekly updates on your account. I also like the rewards for referrals. I like the information on your account that shows the expiration date on your plan. The plan is always accurate on billing.

First you shut off our power in the Freeze. Then you shut off your own website for weeks. Then you Double Bill us and LIE OUTRIGHT to the media. And now you have 30+ minute wait time to fix this. MORONS!

I cannot reach customer service. I cannot sign into my account because my password doesn't work. And my email is an old account. For some reason you require an email confirmation to set a new password instead of a phone number for text. Please call me at **. I can't pay my bill either until this is resolved. Also, I signed up for Champion many years ago because of its excellent customer service. What on earth happened to you guys?

Run from this company. Their customer service is useless. I will be looking for another energy company and will leave Champion after my contracts are up. I will not stay with a company with such poor customer service. Waited 3 days for a supervisor to call but that never happened. I had to wait 4 different times for 30-50 minutes just to speak with an agent who could do nothing but say "That's all I can do".

Dissatisfied with customer service. They renewed my service without my approval. I asked to cancel and go over the renewal again and just got run around. I received no e-mail about renewal and charges. I did not sign any document. No e-mail was sent to me about the contract and rates. Every time different customer service from different countries answer my phone and they are of no help. They would say they will call me back and will never do so. I need to talk to some higher authorities about this please. Thanks.

We have been with Champion for years. We would always sign up for a fixed rate plan. Many companies will ask what plan people want at the end of the term. Champion did not and changed ours to the variable rate plan. It’s partly our fault for not checking on it. We simply forgot to. With the deep freeze in Texas, I have no idea what our bill will be. If it is much higher than usual, I would consider it a scam. The question is would they have done it to their mothers? I have my fingers crossed.

Very good rates. Customer service agents very pleasant and friendly and accommodating. Will continue their service as long as rates are comparable. Their contracts are very simple and easy to understand. No extra fees or base charges. Really liked the 24 month plan.

I have been with Champion Energy for almost one year. I was looking for an energy company online and I found the best one: Champion Energy Services. My light bills are low, I never have issues with my power. Even during the Arctic Blast I lost the power just for few hours. Thank you Champion Energy.

Champion has a very clear billing. They have reached out when outage occurs with good information. They have a competitive rate and have done everything they have promised. I have never had to contact them with any questions or concerns, and in this day and time that is very refreshing.

Easy set up, great service, love the free nights plan from 8 to 5:59AM. I have been with Champion for almost a year, hopefully renewing soon and the referral program is great! ** for $50 credit when you sign up.

I just renewed with Champion for another three years. Prior to Champion, I'd had several different providers which were all OK - except Cirro. Champion was always truthful with me - never a surprise on my bill. Their website is great, and I enjoy their weekly bill projections. Didn't want to try any of the no-name folks on powertochoose.org since many of them hid additional fees if your monthly usage wasn't in a specific window - probably so they could make a targeted cents per kWh rate only if you hit it with, say, exactly 2,000 kWh. Champion did what they said they'd do, and they had the tools to make my life easier being their customer.