Champion Energy Services
Champion Energy Services
Overall Satisfaction Rating
4.19/5
  • 5 stars
    38
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    2
  • 1 star
    5
Based on 47 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Champion Energy Services

ConsumerAffairs Accredited Brand

Champion Energy provides exceptional customer care and competitive residential electricity rates. As one of the nation’s fastest growing electricity providers, Champion Energy provides residential service in Texas, Illinois, Pennsylvania, New Jersey and Ohio. Champion Energy has received recognition by the Better Business Bureau with an A+ rating and ranks “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power. Whether you are looking for a low fixed electricity rate, renewable energy, or automatic payment options Champion Energy has the right plan for you. And with 24/7 customer care based in Texas, fixed rate plans without hidden fees and a robust referral program, Champion Energy is sure to satisfy you.

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A+BBB Rating
Ranked "Highest in Residential Customer Satisfaction with Retail Electric Service in Texas" by J.D. Power J.D. Power
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Last updated: Nov. 15, 2017

226 Champion Energy Services Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Nov. 15, 2017

Years as a customer with perfect payment history and outstanding credit score and many referrals sent...won't allow service for my company without a HUGE deposit! Seriously?!?! I pay every month on time and have a super high credit score and own my own company! No more referrals from me, and I will take my business to a company who appreciates and rewards people who pay on time and have good credit! (And let's add the threats and tone of voice from the man who called me to tell me I was being declined).

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Verified Reviewer
Original review: Nov. 8, 2017

TERRIBLE COMPANY... I had my account set up on auto pay. Champion Energy would disconnect me randomly and I would have to call in and find out what happened thinking maybe there was something wrong with my auto pay account. Yea after the 5th time it was clear. I then noticed my monthly bills were going up significantly so I looked at the details of the billing.

THEY CHARGED ME DISCONNECT FEES. Every time I would call in they were like "Oh Im sorry. Yes you didnt deserve any disconnect fees" and credit me back. It started turning into a monthly thing. They said it was because they were trying out a new system. Never offered anything for the hours I spent talking to them... They would always say they will have a supervisor contact me. That never happened.

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Champion Energy Services response

Hi Derek, We're so sorry to hear about this experience. Please send us an email to feedback@championenergyservices.com so we can investigate further.

Verified Reviewer Verified Buyer
Original review: Oct. 26, 2017

This company is the worst energy company I have ever had. I currently have their service and chose them because of their cheap prices. You get what you paid for the customer service is deplorable and the agents are rude and disrespectful. This company could care less about their customers or their customer's needs. The only thing this company is good for is their low prices. Don't be fooled by these low prices because they will charge you extra for anything under the book. The company is horrible and I would pay a few cents extra to have another energy company.

Champion Energy Services response
Hi Thomas,

We're so sorry to hear that you had a disappointing experience. Please send us an email to feedback@championenergyservices.com so we can investigate further.

Verified Reviewer Verified Buyer
Original review: Oct. 24, 2017

The service connection was prompt and the communications were courteous. I like the weekly energy consumption reports with the weather conditions shown underneath, so you could relate between personal consumption and weather demands. Champion had different plans, one of which is the month to month plan which I used since I will be renting the place for a year till I retire. I am recommending the service to my tenants and I would definitely use them again. All in all excellent service.

Champion Energy Services response

Hi Kamil,

Thanks so much for the great review. We're so glad to hear that you are enjoying your service with us. If you ever have any questions, don't hesitate to reach out. We're always happy to help!

Verified Reviewer
Original review: Sept. 16, 2017

RUN AWAY! This company is a SCAM! I was out of town with ALL of my utilities turned off yet my billing cycle for the 2 weeks that I was gone the usage was equivalent as to when I was home. There was NOBODY at my place to run electricity to begin with. I wish someone had written a review like this one before I signed a contract with them and I had came across it. If you search the reviews for this company the majority of them are almost unreal saying they are happy, satisfied etc. Their customer service gives you the complete runaround as to why the bill is so HIGH! 300-500/Month with MINIMAL to no usage. My wife even got accustomed to cooking in the dark to save electricity. That's how sad it is. Terrible company. Please tell all your friends, family, acquaintances, and etc to save their money by refraining to partner with this company as their electricity provider.

Champion Energy Services response

Hi Alex, We're so sorry to hear about your experience. Please send us an email at feedback@championenergyservices.com to investigate further.

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Verified Reviewer
Original review: Sept. 2, 2017

A employee from Champion Energy came to our home offering their services. My husband thought would be great company and save money considering they compared our bills and also we wouldn't have to pay. Pass through charge was all included in our rate and we would yet still save money. After receiving our first bill we were floored with a 300$ bill. I called and had to ask what plan we were on because this was crazy and I also hadn't been left with a welcome package. Nothing was sent to me. Nothing. Well it's a go green for 3 years. Definitely wouldn't have picked that ourselves told them what happened and said "there must be a mistake can we switch to a different plan and we can keep contract for 3 years."

They did absolutely nothing to try and help us and we still have barely ever received a bill for under 200$. I don't own a huge home or keep lights on and AC down low. I've never had a electricity bill so high. I feel this company completely lied to us when describing their product and left out a lot of detailed information and absolutely no help from customer service. Oh and let's not forget when the weather was bad my husband couldn't work so yes we were a little late one month they disconnected our services without even sending a notice to us. No phone call email nothing. I absolutely hate this electricity company and wish there was a affordable way out.

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Champion Energy Services response

Hi Brandy, we are so sorry to hear about your experience. We would like to look further into this. Would you please send us an email to feedback@championenergyservices.com so we can investigate this further? Thanks so much.

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Verified Reviewer
Original review: Sept. 1, 2017

We have been so very happy with Champion Energy. Just renewed for two years and did not even bother to look at any other company. We will recommend Champion Energy to our neighbors, church members and relatives. We could not ask for a better company to deal with. Thanks Champion Energy.

Champion Energy Services response
Hi Ron,

Thanks so much for being such a loyal customer! We truly appreciate your business.

Verified Reviewer
Original review: Aug. 30, 2017

This is not the same company I used to know and love. Every time I call now, agents are disinterested and not friendly. I got a bills for 4 days of service when I had not yet moved. That is not my responsibility. The Champion Energy I know and love would have waived that payment or set about fixing the inaccuracy, not told me I must have made a mistake. RIDICULOUS.

Champion Energy Services response
Hi Janet, thank you for reaching out regarding your experience. Can you please email us at feedback@championenergyservices.com to investigate this further?

Thanks so much!

Verified Reviewer Verified Buyer
Original review: Aug. 15, 2017

I have had superb service for the past two years. I just renewed after spending over an hour comparing, or trying to compare, the multitude of programs offered. Some were so complicated that comparison was impossible. I found the Champ Saver-24 fixed kWh energy rate the lowest that does not charge a base charge.

Champion Energy Services response

Hi William,

Thanks very much for being such a loyal customer these last few years. We appreciate your business and are always looking for new ways to improve. Feel free to call us a 877.653.5090 with any questions or comments you might have.

Verified Reviewer
Original review: Aug. 9, 2017

I have service with Champion for several addresses, and I am very glad to keep it--not just due to your pricing, but due to your customer service. I know I will always speak to someone professional and helpful. Today a young woman named Jasmine helped me sort out an issue, and she did a great job. She was prompt, polite, friendly and she got the job done. Keep it up and I will always be a customer!

Champion Energy Services response

Hi Kelly,

We'd like to thank you for being such a loyal customer! We are so glad to hear that you are very happy not only with your service but also the customer service experience as well!

Verified Reviewer Verified Buyer
Original review: Aug. 5, 2017

Our renewal process was a very pleasant experience. We appreciate our Customer Service Representative helping us get a low competitive rate. This has allowed us to continue with Champion Services as our energy provider. We highly recommend Champion Energy Services.

Champion Energy Services response

Hi Michele,

We are so glad to hear about your pleasant experience with our customer service representative. We would like to thank you for being such a loyal customer.

Verified Reviewer Verified Buyer
Original review: July 21, 2017

Fastest respectable first class service ever I see in the state of Texas. I wish everybody learned from Champion Energy Services. The way they treat me I am so happy. I like to see all my friend changed their service to Champion Energy services. Thank you. Thank you.

Champion Energy Services response

Hi Karim,

Thank you for being a loyal customer! We appreciate your business.

Verified Reviewer
Original review: July 18, 2017

Your customer service is so wonderful and I appreciate your employees so much. They are so helpful and you don't have to speak to automated line. Cannot say enough good things about your company. Thanks for giving us such a wonderful rate and I would highly recommend your company to anyone.

Champion Energy Services response

Hi Diane,

Thanks so much for being a loyal customer! We truly appreciate your business and are so glad that we are able to give you the best experience while we supply your electricity.

Verified Reviewer Verified Buyer
Original review: July 6, 2017

I have been with Champion Energy for several years now and was told about this company through my church which uses it. I am VERY happy with it. The prices are lower than other companies and the customer service is great, as I ALWAYS get to speak to a live person and I am NOT held on line for a long time. I plan on using this company from now on, and I recommend this to family and friends.

Champion Energy Services response

Hi Marilyn! We appreciate your business and the referrals to your family and friends. Thank you for being such a loyal customer.

Verified Reviewer
Original review: July 5, 2017

First of all, let me say that the person who helped me set up auto-payment on my (recently renewed) account (on the 4th of July) was simply delightful and professional. She was very helpful and cheery even while working on a holiday! Another reason for my response is to convey to you my one-item "wish-list" for Champion - and that is to provide your customers with an online option for setting up auto-payment. Every time I need to update my auto-payment method (when my card expires or when a new card is issued due to fraudulent activity), I have to do it by phone. (The problem is, over the 2-3 year lifespan of a credit card, I don't remember that your website doesn't have that option. And I waste time looking for the option on the website.)

BTW, you'll be happy to note that I've been a customer of Champion through several credit card terms! All the other vendors of services that I use have an online option. I must have spent about 30 minutes scouring your website for the "manage your payment options" button, but never found it, and ended up making a phone call. Perhaps an alternative solution (to making the option available online) would be to simply provide a prominently displayed message on your website informing your customers that the auto-payment method is available, but that they'll need to make a phone call to get auto-payment set up. That would have been a big time saver for me and would have been much appreciated. In closing, I'd like to say that I appreciate Champion's gimmick-free offers for electricity. This instills a sense of confidence for me in my selection of my REP. Thanks for lending an ear!

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Champion Energy Services response

Hi Raymond. First of all, we would like to thank you for being such a loyal customer! We truly appreciate it. Thank you for the suggestion. We will pass that along to the correct team to see if we can do something about that.

Verified Reviewer
Original review: July 2, 2017

I have charted our electric usage for sixteen years, paying particular attention to problems. Champion Energy is the best provider we have had. Fair treatment and good rates are not enough because everyone says they provide them. Champion's weekly usage email reports set them apart. They are the first provider that we signed up with a second time.

Champion Energy Services response

Hi Michael, we're so glad to hear that you find our weekly usage emails helpful. Thanks for being a loyal customer. We appreciate it!

Verified Reviewer
Original review: June 29, 2017

You should take a look at Champion for an electricity provider. I was with another company for over 20 years. My sister told me about Champion and over the past two years I had one bill over $100.00. I had been paying the other company over $300 during the summer months. Check it out.

Champion Energy Services response

Hi Jan, we're so glad to hear that you are happy with us as your electricity supplier! Thanks for being a loyal customer.

Verified Reviewer Verified Buyer
Original review: June 28, 2017

New to Texas. Son set up initial program. He is now deployed sad to say, so it was left up to me to decide which program I needed. Very different process from where I relocated, so I needed assistance in making my decision. Rachael was the rep who assisted me. She went above and beyond to help me select a program that will work for me in the absence of my son.

Champion Energy Services response

Hi Linda, first let us thank him for his service. We're so glad our rep was able to help find the right plan for you! We appreciate your business.

Verified Reviewer Verified Buyer
Original review: June 6, 2017

I called because rates for renewal were higher than shown when I searched available power rates. Rates for renewal are higher than rates for new customers. On phone call, learned a senior discount was available. Discount not shown on web page.

Champion Energy Services response
Hi Thomas,

Thanks so much for giving us a call! We're glad we could find a plan that worked for you!

Verified Reviewer
Original review: June 1, 2017

The renewal process has been made as easy as clicking one time on the Champion webpage. Thank you Champion for helping make life easier. I remember the first days where we called and discussed rates before deciding on the action to take. What a great change. Everything we have experienced with Champion has been this simple. A great company to deal with.

Champion Energy Services response

Hi Paula,

We're so glad to hear you are happy with your experience. Thanks for being a loyal customer. We truly appreciate your business.

Verified Reviewer
Original review: May 25, 2017

I am beginning my 3rd year with Champion Energy and have been very pleased with the rate I get from them. I'm happy with the ease with which I can pay my bill online and I like the easy renewal process. The thing I like most however is that Champion does not issue a penalty for using too little electricity like so many companies. That means a lot to me! I appreciate being able to do business with them.

Champion Energy Services response

Hi Virginia, we appreciate your business and thank you for being a loyal customer!

Verified Reviewer Verified Buyer
Original review: May 20, 2017

I've always gotten a good rate for my service through Champion. I haven't had to contact them very many times but have found them very pleasant when I did except for one time. I called shortly after signing with them to ask why I was paying city of Houston taxes when I lived in the unincorporated part of Harris County. I was told initially that, that was just the way it was and nothing could be done about it. Two hours later some lady called me back and said those taxes would be removed and they were.

Champion Energy Services response

Thanks for reaching out about your experience. We're always looking for ways to improve. Feel free to call us at 877.653.5090 with any questions or comments you might have.

Verified Reviewer
Original review: May 19, 2017

I appreciate the excellent electric service: No price increase at renewal, Clear communication, fast, easy, sophisticated and detailed online account management. I look forward to continuing my electricity service with Champion energy. I will recommend Champion to my family, friends and acquaintances.

Champion Energy Services response

Hi Glauco! Thanks so much for the kind words. We're so glad to have you as a loyal customer. We appreciate it!

Verified Reviewer Verified Buyer
Original review: May 15, 2017

2016 renewed by phone. Acct was in my late husband's name; did not have info to access online. 2017 - acct is in my name; used online renewal; very easy; discovered I qualified for Champ Silver program. No problems with the actual electric service; customer service 2016 renewal was very positive and helpful. Thanks!

Champion Energy Services response

Thanks for renewing with us Susan!

Verified Reviewer Verified Buyer
Original review: May 11, 2017

Renewals have not been easy over the decades. Green Mountain, Reliant and others have not gone well. However, your people have done it right again and again. Thank you for an easy renewal program and confirming it is so! It is a very good way to do Business in Texas.

Champion Energy Services response

Thanks for your review Charles!

Verified Reviewer
Original review: May 9, 2017

The representative I spoke with was very informative and answered all of my questions. She was kind and helped calm me down about renewing my contract and the potential of moving later in the year. Thank you for great customer service!

Champion Energy Services response

Thanks for renewing Megan. The good thing about moving in Texas is that you can take your electricity contract with you to your new home. If you have any questions please call us at 877.653.5090.

Verified Reviewer
Original review: May 6, 2017

Individual who assisted in our renewal answered all questions and concerns forthrightly. No hesitation whatsoever in recommending this electric service to others as we've done in the past couple of years. The service has been stable for the past few years since we've been customers, except for those times when overall electricity failed due to storms/accidents.

Champion Energy Services response

Thanks for the review Fred!

Verified Reviewer Verified Buyer
Original review: May 5, 2017

Omar, the representative from Champion Energy Services, was very professional and helpful. He assisted patiently in finding the right plan for my husband and I, who are senior citizens. He also exhibited good follow up. I can highly recommend the services thus far. I wish I could say the same for the distributor CenterPoint Energy.

Champion Energy Services response

Thanks for your feedback on our customer service agent, Omar. We are proud to have employees like Omar on board to give our customers exceptional customer care.

Verified Reviewer Verified Buyer
Original review: May 2, 2017

I renewed with Champion Energy after calling their customer service. I was given a great rate and appreciated the friendly assistance. Their rates are very competitive; their online billing statements are easy to read and I love the weekly home energy usage emails.

Champion Energy Services response
Hi Lori,

Thanks for renewing with Champion Energy and giving us your feedback to make the customer experience better. We appreciate it!

Verified Reviewer Verified Buyer
Original review: May 2, 2017

I have been with Champion Energy for several years. The service has been great and my electricity bills are VERY reasonable. I would recommend Champion Energy for your electrical service needs. Easy to sign up and easy to renew. The website is easy to use.

Champion Energy Services response

Thanks for being a loyal customer. We appreciate it!

Champion Energy Services expert review by ConsumerAffairs

Champion Energy Services is a fast-growing electricity company that serves deregulated markets in the U.S. The company is Houston-based, but also serves consumers in Texas, Illinois, Pennsylvania, Ohio, New Jersey, Maryland and New York.

  • Customer service: Champion Energy provides customer service to consumers 24 hours a day, 7 days a week.

  • Variety: Champion Energy is a good choice for both residential consumers and for businesses.

  • Price: The company is known for offering Texas residents extremely competitive rates for electricity.

  • Online presence: Champion Energy Services’ online presence is not as advanced as some other electricity providers.

  • Billing: Champion Energy is expanding rapidly, and the company has not expertly nailed down all of their necessary billing practices yet.

  • Best for: Residential customers, small businesses, midsize and big businesses

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Champion Energy Services Company Information

Social media:
Company Name:
Champion Energy Services
Ticker Symbol:
CPN
Year Founded:
2005
Address:
1500 Rankin Road, Suite 200
City:
Houston
State/Province:
TX
Postal Code:
77073
Country:
United States
Phone:
877.653.5090
Fax:
281.653.5080
Website:
www.championenergyservices.com