Duke Energy

December the 3rd I set to make my December budget. I log into account, go to account summary, see my full balance and due day. Screen shoot it, log it and noted it and moved on with my day. Total due 247.+ change. Due date is December 21st. Come home 9 days later my power was off. After many calls and talking to reps bottom line, "That's not your due date. Yes that amount has your last month's due and current balance but the date that shows is for your current balance."

I have been a Duke Energy customer for almost 10 years now. It's not like we can take our business anywhere else. We are forced to use Duke Energy if we want to have electricity in our homes. I pay every month, a lot of times I pay late. My family and I struggle to make payments towards our bills, but we always do. I have been up for disconnection before, and I know it is my fault that it gets this bad, but when I call their so-called customer service and talk with them, they tell me, "Too bad." They say that they have changed their billing policies and can no longer give extensions to people on the economy fixed billing.

I double paid one month. Costing me to overdraft my bank account and had to get a cash advanced. I called customer service to get the extra payment they received. They said it will take 2 weeks to get the check; however now it has been a month with no check in the mail. Now electric is due and I "owe". I called customer service. They just sent the check 2 days ago! Resulting in my payment will be late. Worse energy company ever! If it was going to take a month to get the money back then I wouldn't have requested it! They don't care about timeliness and their customers. I have never had a good experience with them.

I have been a Duke Energy customer for many years. I pay my bill every month and always make sure that the minimum payment was made. I am retired living on limited retirement check coming in every month at the beginning of the month. Today I arrived home after helping at our church and found my electric has been shut off. That means no fridge, stove any lighting or home phone working. I am a senior living alone with two dogs on a very cold night in Pinellas Co. Where is the mindset of Duke Energy to do this? They know that I pay my bill every month in the beginning of the month when I get paid. I am sick about all of it. I feel like I have been hit with a hurricane by Duke. This could have been avoided... my records show I pay every month - by the third. It is very cold out tonight... not good for me.

I was away from home 5 days (no one at home) in June 2018 & my utility bill was $60 more. Called the rep & told them I noticed they had installed a new meter. Confirmed that the meter was installed a week before I left to go out of town but it is ironic that my bill went up after new meter was in place. I spoke to reps & supervisor that claimed it could have been my air condition. I told them it could not be because I had my AC serviced in May & I set my AC at 82 before I left home. I asked them to recheck my meter but I don't know if they did because they don't tell you when they are coming out to do it.

As many have said here a joke of a company. Got this month's bill. Twice what it was last year at the same time. Of course they used the more days in the billing cycle. Not twice the days. Why. Twice the money. Plus the fact they extend the billing cycle so some may run over the 1000 kW level and you get charged more per kW. Kinda crooked business. They started on the "well your A/C could be old and your water heater is old". Same thing I hear every time I call on a too high power bill.

Duke Energy is ripping me off. I have called 1-2 times a month to cancel being on time of use. My bill is almost tripled since new meter. They tell me every time I call, "Yes it will be a done." They have payments not credited to my account that I have proof of. I asked for pay history and it's crazy like they doctored it up when I asked for, charges of 900 added etc. They told me they cannot correspond through letters, only phone. I get different answers each time I call. Worst company I have ever dealt with.

I moved into a studio apartment. This is my 3rd month. They told me I had a past due amount from 3 years ago and could not give me service till I paid that bill. So I paid it in full. They told me I also had a credit from that bill that went on the past due bill. I told them I get social security and would have my due date set up on the first of each month. The sales rep said, "No problem... But you will have a new deposit to pay 100. We will divide it up in 3 payments 50 plus whatever your 1st month bill is." I get my 1st bill 100. I pay 100. Told them 50 for the deposit and 100 for the bill. 3 weeks later I get a disconnect notice saying I defaulted on my agreement. Now I owe 200... This is my 2nd bill. I asked how did I default. She stated it has to be paid by the 29th which is 3 days before my check... Hummm.

This morning I reviewed my bill and noticed it was a great deal more than what I normally pay. After reading through the "ebill" I was notified that I am being billed a second security deposit for unsatisfactory payments. I have been a customer of Duke Energy for many years. I have never had a payment returned and forgot one time to pay my bill but still was never disconnected. This is a stick up considering the taxes I pay in addition to the climbing fees Duke Energy gets approved of each year. What is most disturbing is they make claim that if I make satisfactory payments I will get my deposit back.

Somehow charged me $116 dollars for my apartment electricity even though I didn't have the heater running. This is about 4x what it should be. The website somehow locked me out because apparently it's too difficult to correctly store someone's phone number, email address, or social security number in their database. I now have to call them tomorrow during the 2-second period their customer service is open and wait ten-thousand years while the service person finishes his DOTA 2 match before answering the phone.