Duke Energy Reviews

This is the third time in a month my power has gone out. So far, it has been out 5 hours and it's 87 degrees in my apartment. If you ride down the road I live on and looked at the lines we have, you would think you were looking at power lines of an under-developed country. Lines are frayed-looking and hanging low with tape everywhere. Each time the power goes out, they claim limbs or trees have fallen. If that is the case, get out here and clean up the vegetation. I have to get up for work at 5 am. I am soaked in sweat and I am tired!!! I am also over it.

I honestly don't know where to start. For the past three months, Duke Energy has billed me more than $175 each month. This is extremely disturbing because I have a solar panel system that was installed to reduce my electric costs. Last year, my monthly Duke Energy bill averaged around $35, most of which consisted of basic fees and charges. Nothing about my lifestyle or energy usage has changed enough to justify such a dramatic increase. I live alone, keep my thermostat set at 79 degrees during the summer and 72 degrees during the winter, rarely cook, and use my washer and dryer only once a week. I also monitor my solar system regularly, and it consistently shows that I am sending electricity back to the grid.

Horrible. If you have the ability to use another company, do so! They are inhumane, insensitive, and do not work with their customers. Lousy.

Having power turned on was a needlessly complicated and time consuming fiasco. I began Friday July 3 and as of Wednesday July 9, I’m still waiting. In addition to poor customer service, they connect you with solicitor and pretend it’s part of the connection process. Sadly, they are the only service provider in our area.

The customer service thinks they can treat people any kind of way cause they are the only electric company in the area. I felt very offended that I paid with my new account and they sent it back to my old account with a 30$ late charge. It's not right and it's not fair and there should be a way consumers can dispute this because it is horrendous to already struggling American citizens.

If I could give this "company" 0 stars, I would. Not like you have any other options for electrical anyway. They are just horrible. Their customer service is a joke, power outages go unfixed for HOURS at a time, and they offer nothing back to the customer because "we can't control natural disasters," yet charge hand over fist for terrible service. Just a terrible company overall, but hey, when you are a legalized monopoly, you don't have to provide any sort of quality behind your service.

We live in 1500 sq ft home. Our electricity bill was around $250 dollars a month to the highest $375 a month, now it’s $600 to $750 a month. That’s not just a 10 to 17% increase. Something has to be done!

Moved here in February and Duke is TERRIBLE...never send a Bill or notification, just come and shut off in the middle of a heat wave....no negotiation, nothing....on fixed income so I have to wait until the 3rd. This is a middle eastern Muslim owned company and I get the impression that ANYTHING they can do against Americans makes their day....they laugh at me when I call in about being shut off....TERRIBLE PEOPLE...

They deserve a ZERO. A total rip-off. Just got hit with yet another massive price increase. They are straight-up stealing from their customers at this point. It’s predatory, greedy, and completely unfair. Do not trust this company with your money—they will drain your wallet and offer nothing but higher bills in return. Notice the $100 monthly increase for a total DECREASE in our consumption. Thieves.

My daughter goes to school at Purdue University in Indiana. She has paid her bill on time for the last 4 years. She has 3 months left to pay and sent her monthly bill in and it got rejected.. Ok. I told her, "Try again. It was probably a hiccup." Sent it again and rejected the second time. So as her mother I called the customer support team and they couldn’t tell me to much because it’s her bill. I get that. She did tell me that they changed there format. So I called our bank. I was told DUKE is running it through as a checking when the last 4 years it was savings. So we call DUKE back and was on the phone over an hour, told the representative that my mom was allowed to be on that account. So after being transferred to another operator we managed to get her bill paid so she wouldn’t get charges for late fees or rejection fees.

The bill is outrageous for no reason. Every year the pricing keeps going up and it is getting absurd.

Here it is 2 months later and the branches, limbs and 1/2 cut trees are still laying in the backyard. Called Duke again and they said the work order was cancelled and we were responsible for cleaning the mess up. How in the heck and why should we have to do that! We don't have a reliable truck, or the equipment necessary to remove this mess. Duke needs to come out and finish the job!

Would only allow me a 1. 0, if it was available, is my rating. A little after noon my power went off. Only mine, all neighbors were fine. Their NC map reflected zero outages in my area. 90+ degrees out and I have inside animals. 85 inside. After a while, I called to report the problem. Followed up about an hour later, they could not “process my request “??! Called directly to Duke and after 20+ minutes of being on hold, lady confirmed I was the only outage and “scheduled to be corrected by 4:45 but may be before or after”??! The outage is not on their “outage map” so I have no idea what’s happening.

So Duke Energy has decided to shut me off after I just paid over $1,000 bill. Then they turned around and charge me a bill over $700 3 days later. They need to be shut down. The CEO should be thrown into prison because that's what we are living in right now. We have a 10-month-old child and I'm not going to go any further into detail but I can promise you this. I have a very very large social media presence. You will be feeling the pressure and if something happens to my child I promise you it will be a hell to pay. Duke Energy is the worst company on the planet. Florida do something now. Not tomorrow. Right now. 11:28 p.m. Right now. do something.

I wish there was another company to compete with Duke 'cause Northern Indiana has NIPSCO and when the power is out IDC what it is. It was never off more than 2 hours. Here in New Albany IN the power goes out at least once twice a month and it's for 7 8 hours easy. We have lost so much meat, the AC can't run when the power is out so we sit here pouring sweat on our only day off outta a 7 day work week. When you call they don't care, they are rude and inconsiderate!!! Y'all should be ashamed of yourselves! Power has been off since 11 a.m. It's now 3 p.m. still no power and now you moved the estimated time yet again to now 6 p.m.?!? Y'all truly do suck. IDK what else to say. I'mma make it a goal to make my payments as late as possible 'cause y'all don't care. Why should I???? Me and my family deal with your BS all month every month!

In Dec 25..I was diagnosed with congestive heart failure. I'm on 24/7 oxygen and a defibrillator... I'm in the beginning stages of getting my disability and put on donor list... Since becoming sick I have turned over the bills to my wife, who let the power fall behind for 1 month without telling me... She had gotten a extension and payment showed due on 6/23/26.. On 6/4/26 at 1030am my service was disconnected.. When we called Duke informed me I had to pay them 1400$ to restore service... They claim I had 2 power bill. 1-800 and some change and 1-600 and some change. It's never been that high since we bought the house... After hours of back and forth about how ridiculous the bill was and how they shouldn't have a extension process if they wasn't gonna honor it. I finally rolled up change, called family, over drafted my account, and came up with the 1400$..

I don’t know why the ratings are so low. I love Duke Energy and have never had an issue with service, pricing or billing. I guess the reviewers have never done business with AEP.

I work in property maintenance in NC, the company shut offed the power to the wrong unit and I had to have a tech spend half a day because they wouldn't send a tech out to fix their mistake. If they didn't have a monopoly in the area I would suggest my company to switch immediately, they cost my company money and also caused an AC failure. The resident was without power for 2 days in high heat.

At the beginning of April, I received a payment into my account that read as "credit due" to me from Duke Energy. This automatically paid my March bill, and at the end of April, I received my statement for the month, which stated that I owed $0.00 and had money on my account that was "credit, do not pay". However, this month (May), my statement was over $600, which was this month's electric bill and the credit amount deposited in April that had been used on my previous bills, which I apparently now owe. I called to dispute this charge as I had not received any emails regarding any billing mistakes, and I was under the impression that those bills were taken care of with the credit.

Worst energy company on the Southeast Coast! They have been discriminating against home-bound elderly and disabled people for months and lie and say they fixed the issue. Duke Energy is an ableist trash of a company, and the monopoly needs to be broken up ASAP!