Duke Energy

Nightmare every time I try to deal with these people. Phones that disconnect. Forms I filled in they can't find. Reps that aren't even aware of the forms. Inferred the issues I had were fabricated. That's this latest call. Every time I attempt to get the simplest things accomplished with my service it takes hours of frustration. Often without resolution. Please people keep filing complaints to your state's Public Service Commissioner. Maybe if they get fined it will wake them up. HORRIBLE SERVICE!!

For some reason, this company is unable to "create an account" on the same day you request service for a property that just was disconnected a few days before (previous renter left and they cut service earlier than expected). It's literally creating an account.... for a house that already had service. They also don't create the account on weekends, or on holidays, so now my house will sit in 100 degree weather for 4 days. Must be nice to set whatever rules you want and your customers can't do anything about it, or have any other choice.

I installed a new unit because of the monthly cost last year! It has dropped 35% per month. A residental homes gets greater rebate and 1 seer less. My home is a manufactured which DE holds a different standard and increases the efficiency so they do not have to pay the higher rebate. When you look at the 5 states Tx, Ms, LA and Fl the avg monthly usage is 1180 but they are using the 1000KWH as their base. They are raking in money big time and the states PUCO are just rolling over and giving them rate increases when they ask and over looking issues. Manufactured homes DE is discriminate against and no one does anything. about it.

Our utility bill normally runs between $120-$160 per month. We've been in our house for eight years and have never had our service disconnected. This month, our bill came and it was $489.99! So of course we called to see why it was so much. Apparently, they are charging us a deposit due to too many late payments within a twelve month period. Is this how they treat loyal customers?

Duke Energy has a monopoly in the area or else I would use ANYONE else. When a drop of rain falls from the sky, the power goes out. In the past year my power has gone out 6 times, and two of those times were for 4 days at a time. They do not communicate with customers to provide accurate restoration times. Words cannot express my dissatisfaction with this company.

They put new meter on my house but didn’t attach pole to the house but said homeowner's responsibility. I am a senior citizen and if they took bracelets off why am I responsible to attach them back. Yet we pay our bills monthly. I believe they are an overpriced company taking advantage of everyone. I sure wish we had a different utility company to choose from not just a rip off company.

Employees of this company are saying one thing over the phone and then do the other! And no way to prove because we are not the ones who recording the calls... Supervisor said he will waive the fee of deposit and put in the notes. He didn’t!!! How can people be this way???

Our bill every year follows the same highs and lows. February is highest then March is lower, April is lower, May is lowest. My bill in February was $305, March $242, April $295, May $354. So today I called Duke Energy after receiving my bill and ask for help with overpriced bill. They looked it up all the way back to 2017 and found my trend to be accurate. My usual bill for May is $115-125 NOT $354. He kept saying how he can see how this could be a concern for me. After several holds and no headway. They only confirmed the new meter was installed last year, and the data from the meter tells them it is working properly. I ask them to send a tech out to check it out because it was not sending the correct data, and the bill history is proof something was wrong.

I have had Duke Energy for 4 years now and yet again they want to rob me and the Community in any way they can! Since the new meter has been put in my electric bill is over $300.00! Mind you! My home is empty on the market for sell! Nothing in the home is plugged in whatsoever. Now my bill is over 300.00 for a home that's using no electricity and they had the audacity to tell me I have a squatter in my home! No. I'm at the home almost every day showing it and I can promise you there is NO squatter. Then stated I needed to get an electrician because they said I have an electrical problem! BS!! So I went and got an electrician... Guess what... No electricity problems with my home whatsoever! And they are still trying to make me pay this bill!!! Absolutely disgusting company!!!!

Updated on 06/10/2019: Last month we received a pressure-tactic phone call from Duke Energy regarding our refusal of the smart-meter. We had refused the smart-meter from the get-go and took all the proper and necessary steps to document our choice. During last month's call to us, we were informed that there would be an approximate $17 monthly fee to have a human meter reader come out. We were also offered the option to do the monthly readings ourselves and to enter that data online. This, they said, was a way to avoid being charged the meter reading fee. So, we decided to accept the do-it-yourself online data entry option and enrolled online into that program last month.