Duke Energy

After not posting my payment to my account it happened again. Keep calling. My payment is paid by my bank. Clears my bank. All information is correct. I get a double bill. Third time. They correct it and then here it is again. Duke Energy needs to do their job right.

This is the first of many reviews. I am mad as **! I moved out of my home in Nov of 2015 and they did not make it to my shut off order until Feb of 2015. I had squatters crashing at my place that racked up a huge bill... And Duke Energy forced me to pay it even though I provided all the proof they needed to their fraud department. I have had customer service actually HANG UP on me for arguing with them over this matter. This company has the worst policies I've ever seen and if we could shut them down... I would!

Hey my name is Tony ** and I have been waiting on my refund check now for 6 weeks. I have called and been told the same lie. It was mailed out on July 2 2018 and it's 8-14-2018. I call 2 weeks ago and was told y'all emailed it and still no check. So why would it take a place like Duke Power to give someone a 263.00 dollar refund check so long and why lie about it has been mailed when y'all have not done it. I remember when my 84 year old grandmother lights was going to be cut off if she didn't have 91.00 dollars by 5 that day. Wow so now I can't get a refund check. I know if I call again I will hear the same lie so I hope this help and maybe I will get it this week. Thanks for any help with this. Going on 2 months for a refund.

Good Luck getting your deposit back from any Energy Duke. Waiting for my deposit over 60 days already. Every 2 weeks I need to call Duke Energy for my Status of my Deposit when is being refunded. Customer service keep saying the same thing over and over and over again... "Sir your refund is on your way is coming, check is already issue..." **Dukes Energy Sucks Big Time.**

Power was out due to storm at 5 pm. At 9 pm your technicians told me that they were told to go home and get rest and I would not have power tonight. I called the emergency number, was placed on hold while a supervisor was contacted and told there was 24 hour service working, called again several hours later and was told a different story. Told a bigger line was out that they were fixing first and that then they would got my power restored and was assured they were working through the night. Several hours later - 3rd call told that in fact all technicians had been sent home at 9 pm and there would be no service. Had I received an answer early that was truthful I could have taken all the food in my freezer to a friend's and not lost it all.

Our electricity bill had remained more or less the same for many months - that is until the last two months. In July, our bill was practically double the normal amount. This month (August 2018), our bill was almost triple. I can't understand what's going on, as we use the same amount of electricity as we did in the beginning of the year. The only thing that I can think of that we use more is our air conditioning, but even if that were the case, I would expect paying Duke $50-100 dollars more, not $200 more than normal.

Duke Energy's infrastructure is basically third world. I have worked in developing countries where thunderstorms and other weather conditions did not cause the number of power outages I have experienced as a Duke customer. Is this what we get out of the acquisition of Progress Energy former (thankfully) governor of NC and Duke lobbyist Pat McCrory hand-delivered to Duke? An inadequate infrastructure and zero commitment to customer service? I can only hope our state government will consider a breakup of Duke Energy into public utilities more responsive to the needs of consumers. By the way, I noticed Duke got its requested rate hike from the state utilities commission yesterday. For what?

I recently activated power at my previous address. It was in my Wife's name for years. DE apparently doesn't realize this and tried to sneak in a huge charge in my first month. I travel consistently for work and was gone 25 days of March 2018. I visited my home 3 times during that month. My bill was $208 dollars. Less the connect Fee of $15 and a small consideration for it being a 38 day bill with prorating, that still leaves a bill of at least $175-180 for an unoccupied house. I called and asked for help, and was told a manager would call. They did not. The phone rep actually suggested that someone broke into my house and that was the reason for the high usage without my knowledge.

Had bill come due 07/10/18, called on 7/11/18 to request payment extension until 7/27/18, spoke to 1 customer service rep that explained to me that due to my payment history that I was only granted until 7/18/18 which is the original cut off date, when they say payment history I had issued a check on 06/20/18 in the amount of $323 for payment on said account, they went to put the payment thru 06/25/18 and then shut off my electric stating that the check was returned due to "frozen account". I contacted my bank Wells Fargo immediately in which Wells Fargo said that the check in question was never issued for payment to bank...

Out of the blue Duke Energy is charging 50% more on my electric bill, no explanation as to why. Admitted there are no other choices for energy and it is essentially a monopoly. I thought we had laws enacted in our country to prevent this type of scamming. Duke Energy is a scam and a brown stain on America.

I used their service for a year at a previous residence. Once I was in the process of moving into my house I called to transfer their services from the builders name into mine. The first representative informed me it would be a $150.00 deposit despite not missing or being late for any of my payments in the past. After I complained the representative transferred me to someone else and he stated he would of waived the deposit for me if the initial person I spoke to hadn't already put it in the system. When I requested what the deposit was based upon, he stated it was based upon past energy usage at the residence. My home was recently built a couple months ago and I'm still unsure what history the deposit was based upon, but was forced to pay it.

I'm in New Port Richey, FL. The simple fact is that Duke Energy is ripping off people. My usage over the past year has decreased, Florida Weatherization has made my entire home energy efficient... And my 2 bills following are higher than prior to getting new HVAC, Front door, solar screens on the windows, moisture barrier under entire house, vents and windows sealed and weather stripped, energy efficient light bulb... all of that! Every time I call they try to feed me some nonsense about the heat. I received a $270 bill in January even though we had no heat all winter due to AC unit being damaged in Hurricane Maria. My next step is taking my story to 8 On Your Side and exposing them for the thieves they are. No reason why my bills should more than double!

Someway I don't understand how but it ended up that I have to pay 2 bills at one time and there is no way that I could pay that much money because my husband and I don't have it. I tried to ask them to let me pay one now and then pay one is in like maybe 2 weeks and there's no they wouldn't do it. There's they would not even hear of it and I told them I have to have electric because my husband is on a breathing machine and if they turn my power off then he won't be able to breathe and they don't even care. I mean they act like they don't care. They have to have all the money or they want to turn my power off. I mean that sounds like a bunch of heartless people. Very heartless and I am so ashamed to be part of Duke Power.

First, I recently moved and when I called to transfer my service to the new apartment, the representative told me that she was going to waive the Service fee since I have paid my account on time every time. Now I received my bill and the charge is there. When I contact customer service they say they can't waive that fee, that she meant the deposit. I let them know I didn't initially have a deposit and there was NO mention of a deposit this time. The fee she mentioned was the $17 service fee. This customer service agent SWEARS she meant the deposit was waived for good payment history. Who would pay a $150 deposit when transferring their service that wasn't even required to START the service?! They will not budge on it and honor the first rep's mistake.

It was as simple as turning the power on in my condo. It was originally scheduled for April 12, 2018. No one showed up and I was not even aware of it till Monday, April 16 since no one is living there right now. As of today, the power is STILL not turned on. Every time I call, they are giving me an excuse. I requested that they call me if they have an issue with getting it turned on. I NEVER received a call from anyone. 6 days later, still waiting...

I live in Greenwood, IN in an apartment. Every month I get my Duke bill. It is over $150 a month and this month it is over $200. I am never home and I travel a lot for work. This company is an absolute Joke and I can’t wait to go back to IPL when I move. Such a rip off.

We are here in Lillington NC. During a conflict involving an extremely crude Duke Energy employee the Harnett County Sheriff's department made a statement to me calling Duke Energy a monopoly. We are on day four without power and still every time we call customer service no one is listening. In November we called in to pay the bill by phone just as we have done for the last 4 years, never mind we have lived here 30 years and never had power turned off for non-payment. We were notified at that time that even though the power was still working that our power had been off since October and that our account was closed and we would have to zero the balance and start a new account if we wanted to keep the lights on.

The day before I moved out of my apartment, I called Duke Energy to have my name taken off the address. I was told their system is having issues and do this myself using the Stop Service feature in their website, which I did. I received a message (within the website) that my service will be stopped in three business days, but I never got an email confirmation. A month later, I received a bill covering the days that I had already moved out. After numerous calls, I was told that they never received the Stop Service request. I am being penalized for a malfunction in their system.

I have been without power since Wednesday Apr 4th. It is currently Apr 10th. Duke said they had not received the release of power from Orange County (for an inspection). They lied. OC showed me in their reports that they sent it on the 5th. OC sent it again yesterday when I asked them to. The notes showed that, as well. I have called Duke energy _daily_ trying to get my power back on and they have lied to me at every turn. They should pay me back for the time I had to take off work. (They required that I be there to sign paperwork to get my power on. They never showed up.) And for all the food I lost when the fridge and freezer finally gave up. This is an abuse of their power over me because they are the only company that provides power in my area. This is unacceptable!

When I paid my bill online for Duke Energy I made a mistake at the bank when I deposited my funds into the wrong account. I called them immediately and explained. The representative told me to make another payment, not to worry, that they don't send those payments through a second time. 3 days later both payments hit my account. So, I had to put a stop payment on one of them. The next month I made my payment they sent me an email stating that my ACH payment was returned and my ACH authorization has been revoked. I called again. Each representative tells a different story. I'm so aggravated! I wish I had a choice on who my energy provider is. I'm sick of this company.

If you can use a crank machine for electricity, it will give you less stress than this company. I'm a CURRENT customer and I abhor it whenever I have to call Duke Energy. They charged me 3 times in 8 days and REFUSED to give me a refund. That's just the latest. Never mind you have to constantly register online which erases all of your information that you had for auto pay so that when you "skip" a payment they charge you an extra $40 reconnection fee then lie to your face that you never set up auto pay. THESE PEOPLE ARE DISGUSTING AND TREAT THEIR CUSTOMERS LIKE **! I've had Con Edison and Time Warner in the past, so I know crap when I smell it but this company takes the ** cake of the century. Warning hide your husband, hide your kids, hide your wife, people get raped with Duke Energy!!!

I seriously think these crooks bring employees in and train them to be liars and how to talk around the main issue! They're all going to hell! My past experience, as well as my son's is too long and excruciating to include all details. I started out as a customer in 1981 and used their services till 2006 at which time my power was disconnected due to "not enough payment made" and when I tried to pay what I could, that wasn't good enough either. When my son rented a home close to me in 2010, he called Duke to have his power connected. He had a delinquent bill that had to be paid first, which he knew about, so that was done. When he called back to pay his deposit, they had a bill that his Father had failed to pay and told him he would have to pay it also... He did so... Again, they had dug up more bills from other sources where he had never lived... To make a long story short, he ended up paying $3,300.00 to have his power turned on!

I live in a single family home that is less than 2,000 square feet. Duke energy regularly sends us monthly bills over $500. I have had multiple HVAC companies come look at our home and system, because for the amount of energy we use, our bills should be less than a fifth of what they claim we use and charge us for. Every professional has said that our home and system are just fine. When I have called Duke to ask why we are being charged for the amount of energy my whole neighborhood probably uses, they blame the “weather”. I don’t know how to hold them accountable for only charging us for what we use, and we have to pay these outrageous amounts or they will cut our electricity off.

I've noticed that over the past five years my energy bill has almost tripled. There has been no changes in the amount of power usage and if any I've cut the appliances and heating unit to a bare minimum. Sometimes the unit is off. I've checked the house insulation and still can't find a huge difference in usage of power. The excuse that customer service gave me was that due to the winter weather there was an increase of power being use. I told them that I'm not running a factory and would like the meter reader whenever he appear and vanish into thin air to come read the meter again. I'm considering taking my chances on solar. It can't be any worst.

Hello just letting everyone know how unprofessional Duke Energy really is. They took my money for my deposit and said they gave it back to me already which is a lie. I previously talked to two of their representatives which the call is recorded and both of them told me that I was supposed to get back money. One told me it was going to be a year and the next one told me the end of July. Now someone just called me yesterday that they was doing a random call to check on me which sounds like B.S. I never got a call from them in years now all of a sudden when they owe me money they randomly called me to cover up their mistake LOL. And after talking with the representative yesterday they said I'm not getting my deposit back. And that they already gave it to me. Sincerely unhappy customer. Truly if it had another energy place I would definitely try them.

I have had Duke Energy Power for about 18 years. I don’t use much electricity. I don’t use hot water. I don’t use a dryer or an oven. I keep the thermostat on 70 in the winter and on 74 in the summer when I turn it on. My bill usually runs about $50.00 every month from April to October. Then the large amounts come - usually $100.00 - $150.00. When I call and ask why, they say it’s Christmas lights, cooking and parties. Nope. Then they say it’s the cold weather. Nope. This year I got hit with 4 $400.00+ bills. I asked for a payment arrangement and their offer was pay $300.00 today and & $600.00 in 10 Days.

Duke Energy is nothing but a bully who is bullying people by sending bills whatever they desire because they are the only electric company in my state. I own a single family home and my normal bill is between $200 to $250 every month and last month Duke Energy decided they will raise my bill to $667. And I called them several time. Did not get a single good answer from this corrupt company and this month my bill is $467. I mean I am still talking about a single family home. This company needs to be stopped.

From my experience, Duke Energy's monopoly power as a utility manifests itself with customer service. Or lack thereof. I have had service at my home, continuously, for 11 years. I had a contract for sale of this home, so I initiated a termination of service. My buyer did not come through with funds, so I called to re-initiate the account. I was told the service had been cut off an hour prior to my call. I'd have to set up an entirely new account, go through a credit check (to be clear, I paid without incident continuously for 11 years) and the property could not get service until the next business day (as luck would have it, today's a Friday, so not until Monday). I'd also be charged a $28 setup fee.

I live with a housemate, he normally works 12-16 hours shifts, I tend to be at my girls house 95 percent of the time. It amazes me that Duke states that we are using basically the same amount of power as the previous year when we compare months when clearly I was home and using electricity vs not being at home and not using any electricity. How is that possible? I believe that they are manipulating these electronic meters to benefit them financially...

So I move into a 773 sq ft apartment in June 2018, they offer me an "easy" estimated monthly payment of $78 a month, and whatever difference there is, I'd pay at the end of the year. 6 months go by and I get a bill saying I owe over $1,000. I call and get the breakdown of each month. They said in October I used $200, in November I used $400, December was back to 200, and all the other months were way way higher than I've ever paid for all the years I've paid utilities in many locations. I know this is impossible that I generated this amount, I'm a single working person who is very minimal. I go to my apartment manager, the maintenance guys come take a look.