Duke Energy Reviews

Thank you ever so much for getting our power back on sooner than later!! Your prices for electricity are causing such hardship with the working families and fixed income seniors, but the service is such a blessing to America. It’s a catch 22, to praise and lament the power companies at the same time. Please know that I so appreciate the hard and dependable professionals that do such incredible work day and night.

I requested Duke remove a dead tree that could have fallen on power lines. They did a nice job of doing so.

I don’t know why the ratings are so low. I love Duke Energy and have never had an issue with service, pricing or billing. I guess the reviewers have never done business with AEP.

Horrible company! Does not care a wire is burning and can cause a house fire. Made an appointment this morning, no one showed up. When I called to check on it, they claimed they wouldn’t come back since their technician who didn’t do anything at all, said everything was fine. Now they are claiming it’s Xfinity's problem that current of slowing through a coax cable causing it to burn and flicker our lights. Absolutely horrendous!!!!

Had electrical wires hanging off of our home after a wind storm. I called Duke to ask if that was something they assisted with and they said possibly and they would put in an order to come check it out and let me know if they could fix it or if I needed an electrician. A technician came but I was never made aware or communicated with. They did not fix the issue and actually cut a wire to my internet so now thanks to them I haven’t had internet in days and have a cut wire hanging off the side of my home. Poor communication and more problems than they are worth. Especially with how much you pay to have electricity in your home you would think they’d have better technicians.

Been paying for surge protection for years to Duke. Then lighting hit near my home, destroyed ceiling lights, air conditioner, garage motor, motorized bed, internet router and modem, and 5 $75 each breakers. I called to make a claim and they said they only cover compressor on major appliances. So in other words thanks for your money and our surge protector doesn't work, and we don't really cover you.

They changed their deposit date from six months to nine months. They constantly come up with reasons not to give it to you even though you pay them.

I mean look they are nothing but a conglomeration. They don’t care about people. There was a simple typo made on the account number. They flagged us from paying online and then charges every month $30 return fee and five dollar late fee. Honestly there has to be more than one power company in an area. It’s not fair to lock us in to Duke who is the highest per kilowatt hour out of all the electric companies in the greater Tampa Bay Area. Shame on you, Duke. I hope it comes right back at you. Robert **. Kiss my DERRIÈRE!!! God has a special place for people that don’t treat other people fairly and try to play god themselves!

Was told I had $180 deposit to start service which I paid then I paid an additional $50 towards my next bill. I had service for maybe a month and a half at the most. How do I end up with $129 bill plus I’m going to have a partial bill. I was in a small apartment and was gone majority of the time. Can somebody explain to me how my bill is $129 if I paid the $180 deposit plus an extra 50? Stay clear of this company. They will rip you off and run you in circles when you call. I will never recommend or use this company again!

After paying years of surge protection, I find out that it's just another scam. If the wind barely blows, my power glitches or goes out. After the storm on Friday, my power glitches without going completely off about 4 times then it all finally went off for about 3 seconds then it came back on. The stand up unit i had plugged up hasn't came back on since and duke tells me unless I pay a licensed technician to come out and diagnose the unit, there's nothing they can do. So I canceled my surge protection because it's a lie.

If I could write a 0 star review I would. Do anything you can to avoid this company. We have been out of power for hours and no trucks in sight. You try to call them and you can’t get anyone on the phone to help you. Worst power company in existence. Didn’t realize we live in a third world country. No communication, no effort to solve problems.

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of predatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a “cancel service request” on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment.

Power outage realized at 4:59 am on 8/14 .... Multiple updates to the outage website throughout the day with obviously fake times and reports. As it is now 9:53 pm on 8/14, if you do the math, that's over 15, pushing into 16 hrs without power for only 76 people. If you doubt me, check the outage map. I called customer service and despite multiple different changes as to work in progress and power has been restored the call center person could offer no reason for the outage and could provide no time at all for restoration of power so now I have to throw everything in my refrigerator away and probably my bulk cube frezzer as well when I asked if Duke Energy would be compensating for my loss, I was told that would be an issue to take up with my insurance company, not Duke Energy as they do not hold themselves liable for personal loss due to power failure.

Had a car accident take down a power line at 3pm in Raleigh. Duke said power would be back up at 6pm, make that 11pm, better make that 6am, wtf? For 1 power line down, and not from a statewide storm outage? And it took over 12 hours to fix? DUKE is Horrible! And why can't I use a different electric company? Sounds like they can't lose business no matter how bad they are.

Summer savings zero use of gas. Duke is really quick to bill zero use of gas even if you do not use it. Even if you enroll you have to perpetually check on them each year to see if they are going to charge you rider charges and service fees for zero gas use when you are not using gas services. In Ohio we need energy market regulation to prevent predatory monopoly energy market and unfair billing practices.

They were supposed to come replace a line yesterday. Then changed it to today. This morning at 9 am they were cutting off power to change the line, to be done by noon at the latest. We woke to power shutting off at 3am last night. People came to work on it at 9am... and then didn't work on it. It is now 1pm and we are still without power. I hope Duke Energy is okay with replacing all of my groceries that are now bad due to power being shut off in the middle of the night.

Duke Energy is a scam. The energy bills keep increasing although use has severely decreased. When my hubby was alive and kept the thermostat on 68-65 degrees, watching all the sports, playing music and cooking daily, our bill was below $200. He passed away 2yrs ago. TV is hardly ever on, music isn’t playing 24/7 & I cook maybe twice a month while I have the thermostat of 76degrees, sweating in the house and all through the night. In the winter, my thermostat sits at 65degrees. There is no possible way I have $400 energy bill.

We live in Pinnacle, NC. On 10 1/2 acres. Duke Energy destroyed our front property 10 years agar with all kinds of promises of fixing it and they never fixed it. On July 15,2026 they showed up on our property without NOTICE and started working on replacing the primary line in the transformer. So far they busted up the irrigation pipes and computer for the irrigation, they have put SEVERE ruts on the property and the leaching field and broke the electric fence. I have called D E to get answers and no one responds.

Worst electric company EVER!! Won’t work with anybody on payments, and if you’re unable to keep that payment arrangement, they will turn off the electric. Don’t they realize that, God, I don’t know how many are struggling right now. Work with people!!

Send your payment texts a week earlier. I get mine too soon before it is due. I always 1 additional day beforehand.

They will screw you any way they can! Had a zero balance and they just added a $550 deposit fee to my acct when I have already paid a deposit fee when I opened the acct! They are a scam! Do not move here. It is the only electric company in the area and they will screw you anyway they can!

Two consecutive days no electricity. It’s over 93 degrees and my health is deteriorating with breathing issues and no food to eat; all food in refrigerator is spoiled, pitch dark, which puts me in danger of looters or thieves breaking into the home. Unable to sleep has caused me to drive to work, loss of wages for two consecutive days. There’s no rainstorm or anything happening, so why are there outages? Why can’t it be fixed sooner? Why two consecutive days. What’s the compensation for not having electricity for two whole days?

This is the third time in a month my power has gone out. So far, it has been out 5 hours and it's 87 degrees in my apartment. If you ride down the road I live on and looked at the lines we have, you would think you were looking at power lines of an under-developed country. Lines are frayed-looking and hanging low with tape everywhere. Each time the power goes out, they claim limbs or trees have fallen. If that is the case, get out here and clean up the vegetation. I have to get up for work at 5 am. I am soaked in sweat and I am tired!!! I am also over it.

I honestly don't know where to start. For the past three months, Duke Energy has billed me more than $175 each month. This is extremely disturbing because I have a solar panel system that was installed to reduce my electric costs. Last year, my monthly Duke Energy bill averaged around $35, most of which consisted of basic fees and charges. Nothing about my lifestyle or energy usage has changed enough to justify such a dramatic increase. I live alone, keep my thermostat set at 79 degrees during the summer and 72 degrees during the winter, rarely cook, and use my washer and dryer only once a week. I also monitor my solar system regularly, and it consistently shows that I am sending electricity back to the grid.

Horrible. If you have the ability to use another company, do so! They are inhumane, insensitive, and do not work with their customers. Lousy.

Having power turned on was a needlessly complicated and time consuming fiasco. I began Friday July 3 and as of Wednesday July 9, I’m still waiting. In addition to poor customer service, they connect you with solicitor and pretend it’s part of the connection process. Sadly, they are the only service provider in our area.

The customer service thinks they can treat people any kind of way cause they are the only electric company in the area. I felt very offended that I paid with my new account and they sent it back to my old account with a 30$ late charge. It's not right and it's not fair and there should be a way consumers can dispute this because it is horrendous to already struggling American citizens.

If I could give this "company" 0 stars, I would. Not like you have any other options for electrical anyway. They are just horrible. Their customer service is a joke, power outages go unfixed for HOURS at a time, and they offer nothing back to the customer because "we can't control natural disasters," yet charge hand over fist for terrible service. Just a terrible company overall, but hey, when you are a legalized monopoly, you don't have to provide any sort of quality behind your service.

We live in 1500 sq ft home. Our electricity bill was around $250 dollars a month to the highest $375 a month, now it’s $600 to $750 a month. That’s not just a 10 to 17% increase. Something has to be done!

Moved here in February and Duke is TERRIBLE...never send a Bill or notification, just come and shut off in the middle of a heat wave....no negotiation, nothing....on fixed income so I have to wait until the 3rd. This is a middle eastern Muslim owned company and I get the impression that ANYTHING they can do against Americans makes their day....they laugh at me when I call in about being shut off....TERRIBLE PEOPLE...

They deserve a ZERO. A total rip-off. Just got hit with yet another massive price increase. They are straight-up stealing from their customers at this point. It’s predatory, greedy, and completely unfair. Do not trust this company with your money—they will drain your wallet and offer nothing but higher bills in return. Notice the $100 monthly increase for a total DECREASE in our consumption. Thieves.

My daughter goes to school at Purdue University in Indiana. She has paid her bill on time for the last 4 years. She has 3 months left to pay and sent her monthly bill in and it got rejected.. Ok. I told her, "Try again. It was probably a hiccup." Sent it again and rejected the second time. So as her mother I called the customer support team and they couldn’t tell me to much because it’s her bill. I get that. She did tell me that they changed there format. So I called our bank. I was told DUKE is running it through as a checking when the last 4 years it was savings. So we call DUKE back and was on the phone over an hour, told the representative that my mom was allowed to be on that account. So after being transferred to another operator we managed to get her bill paid so she wouldn’t get charges for late fees or rejection fees.

The bill is outrageous for no reason. Every year the pricing keeps going up and it is getting absurd.

Here it is 2 months later and the branches, limbs and 1/2 cut trees are still laying in the backyard. Called Duke again and they said the work order was cancelled and we were responsible for cleaning the mess up. How in the heck and why should we have to do that! We don't have a reliable truck, or the equipment necessary to remove this mess. Duke needs to come out and finish the job!

Would only allow me a 1. 0, if it was available, is my rating. A little after noon my power went off. Only mine, all neighbors were fine. Their NC map reflected zero outages in my area. 90+ degrees out and I have inside animals. 85 inside. After a while, I called to report the problem. Followed up about an hour later, they could not “process my request “??! Called directly to Duke and after 20+ minutes of being on hold, lady confirmed I was the only outage and “scheduled to be corrected by 4:45 but may be before or after”??! The outage is not on their “outage map” so I have no idea what’s happening.

So Duke Energy has decided to shut me off after I just paid over $1,000 bill. Then they turned around and charge me a bill over $700 3 days later. They need to be shut down. The CEO should be thrown into prison because that's what we are living in right now. We have a 10-month-old child and I'm not going to go any further into detail but I can promise you this. I have a very very large social media presence. You will be feeling the pressure and if something happens to my child I promise you it will be a hell to pay. Duke Energy is the worst company on the planet. Florida do something now. Not tomorrow. Right now. 11:28 p.m. Right now. do something.

I wish there was another company to compete with Duke 'cause Northern Indiana has NIPSCO and when the power is out IDC what it is. It was never off more than 2 hours. Here in New Albany IN the power goes out at least once twice a month and it's for 7 8 hours easy. We have lost so much meat, the AC can't run when the power is out so we sit here pouring sweat on our only day off outta a 7 day work week. When you call they don't care, they are rude and inconsiderate!!! Y'all should be ashamed of yourselves! Power has been off since 11 a.m. It's now 3 p.m. still no power and now you moved the estimated time yet again to now 6 p.m.?!? Y'all truly do suck. IDK what else to say. I'mma make it a goal to make my payments as late as possible 'cause y'all don't care. Why should I???? Me and my family deal with your BS all month every month!

In Dec 25..I was diagnosed with congestive heart failure. I'm on 24/7 oxygen and a defibrillator... I'm in the beginning stages of getting my disability and put on donor list... Since becoming sick I have turned over the bills to my wife, who let the power fall behind for 1 month without telling me... She had gotten a extension and payment showed due on 6/23/26.. On 6/4/26 at 1030am my service was disconnected.. When we called Duke informed me I had to pay them 1400$ to restore service... They claim I had 2 power bill. 1-800 and some change and 1-600 and some change. It's never been that high since we bought the house... After hours of back and forth about how ridiculous the bill was and how they shouldn't have a extension process if they wasn't gonna honor it. I finally rolled up change, called family, over drafted my account, and came up with the 1400$..

I work in property maintenance in NC, the company shut offed the power to the wrong unit and I had to have a tech spend half a day because they wouldn't send a tech out to fix their mistake. If they didn't have a monopoly in the area I would suggest my company to switch immediately, they cost my company money and also caused an AC failure. The resident was without power for 2 days in high heat.

At the beginning of April, I received a payment into my account that read as "credit due" to me from Duke Energy. This automatically paid my March bill, and at the end of April, I received my statement for the month, which stated that I owed $0.00 and had money on my account that was "credit, do not pay". However, this month (May), my statement was over $600, which was this month's electric bill and the credit amount deposited in April that had been used on my previous bills, which I apparently now owe. I called to dispute this charge as I had not received any emails regarding any billing mistakes, and I was under the impression that those bills were taken care of with the credit.