Duke Energy Reviews

I just started my service and had some trouble on the app and initial account information. I called and expecting the worse already impatient with the AI eventually I got to speak with a customer representative and it was lovely. Miss **. She navigated my frustration with grace and gave me reassurance that the issue was as she mentioned and helped me out in less than 10 minutes. These sorts of interactions are hardly ever pleasant for me, but my interaction with Miss ** made me appreciate the humans we get to speak to who help us with these situations. Thank you, Duke Energy for hiring her. Please give her a raise and keep her happy doing what she does.

I was going through a tough time, still facing some challenges, and I reached out to customer service for help. My power had been out for a day, and I finally saved enough money to reopen my account. The representative was incredibly patient and took the time to keep me motivated throughout the whole process. She kept me informed about every step, and her excellent customer service truly stood out to me. She genuinely wanted to help me resolve the issues I was having with activating my account and making payments. She explored every possibility to assist me, which was a huge blessing. I’m 37 years old, and her kindness made a real difference in my day. We call her Theresa, but she goes by her friends—she's an outgoing and positive person, and I really appreciate all the help she gave me.

Thank you ever so much for getting our power back on sooner than later!! Your prices for electricity are causing such hardship with the working families and fixed income seniors, but the service is such a blessing to America. It’s a catch 22, to praise and lament the power companies at the same time. Please know that I so appreciate the hard and dependable professionals that do such incredible work day and night.

I requested Duke remove a dead tree that could have fallen on power lines. They did a nice job of doing so.

Normally I wouldn't do this but Duke makes payments due on the first; most people are paying their mortgage and have to wait until the 15th; you used to get 16 days; now they send me a cut off notice on the 13 of October telling me my power will be turned off tomorrow the 14th, a day before payday the 15th; every month they keep wanting the payment earlier and earlier knowing Americans are under press with the current economy. I hate I moved WREC give you much longer to pay or at least they used to. I'm no feeling obligated to pay for the data centers :)

My last energy bill almost tripled for no apparent reason. I decided to ask Duke Energy if they could help us figure out why. After spending over two hours on the phone and being transferred to at least a dozen representatives we have accomplished nothing. Everyone we have spoken to tells us something different and no one really seems to care. I think their customer service is a disgrace and one star is more than they deserve.

This company is evil. They do not care about people. It's a monopoly. As citizens of the United States, we should have different options to choose from. Companies need competitors, or they become evil bullies. This is especially true for products and services that are necessary for survival. Shame on Duke Energy.

Unfortunately, one star is more than deserved based on our experience with Duke Energy. Our power pole fell, leaving live electrical wires lying on the ground, which was obviously a serious safety concern. Duke Energy’s response was simply to shut off our power and tell us that replacing the pole and relocating the meter box was our responsibility. What was most frustrating was the complete lack of help or concern in trying to guide us through an extremely stressful and potentially dangerous situation. The customer service was absolutely horrible.

My college has had a 2nd power outage in the past 2 weeks. I do not care how quick they fix the issue, the fact of the matter is this happens consistently. Duke energy needs to get their shit together to not have stuff like this happen consistently. Worst energy company I've ever had the misfortune of being within the vicinity with.

For the last month we’ve had power outages every week that last over an hour. It’s routine now. Routine power outages.

I called Duke Energy. Took a few minutes but someone did answer the phone. I did not allow myself to be transferred to a text message online new service person. I set up my new service. I do not like that I give somebody my name, address and Social Security number. That is not acceptable anymore with all the fraud going on, they did pull a soft pull. They said I did not have to do a deposit. We should have been finished. But now this is where it really went wrong for me, the power company is now upselling you trying to have you buy home insurance products. What a joke. That is completely wrong in every way. I told the guy I wasn't interested. I just bought this house. I'm getting a one year warranty that covers everything. So he said, "Okay. Give me my account number and said, "I'm going to transfer you to somebody that's going to go over all your details of your account."

Never can I ever complain about phone customer service, some nicest people and do best they can to help but the company they happen be working for who probably pays them crumbs are clearly greedy trumpers. How rich can you freaking be to cheat your customers, overcharging because of greed. 2.6 billion profit the first part of this year, yet bills keep skyrocketing. Hope karma has a special thing for corporate thieves. People weigh in one hand: do pay the bill or eat. I believe a generator is a valuable investment; greed is devil work. Shame on you all.

Duke Energy needs to train its employees. Whenever I ask about a bill or have a question, they listen to the whole thing but can't resolve the issue themselver; instead, they conncet me to someone else. Then, I have to explain the whole situation all over again. When I request a change to my details, they really ought to double check before making the update. But perhaps finding it too much of a hassle, they just record it as is. When I receive the bill. I found that the details were written incorrectly. I don't want to call anymore because I'm afraid your company's employee might change other parts if I call back to make corrections. CEO, please see to it that the employees receive some training.

Would give zero stars if possible. Called 811 to have lines marked for a fence project a week ago! Still haven’t shown up, but you can bet your life that if I go ahead and hit their little cable, I will get a big azz bill. When you call to complain, they say he will be out in 3 hrs. 2 days of that lying so far. Worst power company ever. We have another provider right down the street, but they can’t service us. Maybe it’s time to move away from this sh•t show.

My mother is 91, with dementia and serious health problems. On top of that she was displaced by the hurricane and stupid insurance never paid the bills so we are suing them. In the meantime, apparently Duke thought it wise to send an email to my mom's old AOL account which she is incapable of finding or responding. So rather than continue to send the bill to her new address, that I would receive and pay, they just stopped sending them with ZERO notification other than an aol email which she hasn't used in YEARS.

This place is ran like a gang! They literally bully you out of money, they charge late fees that’s bigger than the actual bill, then if they have to come out a reconnect your services it’s an additional $300!! Absolutely insane and they need to be stopped. If you have the option to chose a different energy company it would be in your best interest to do so. This company is full of Thieves

Company robs you every month, got over 400 dollar bills for a 3 bed house is awful. Never in my life have I paid this much. You call, they tell you, "Nothing we can do." Wish there was another company around. I'd go to them in a heartbeat

Horrible company! Does not care a wire is burning and can cause a house fire. Made an appointment this morning, no one showed up. When I called to check on it, they claimed they wouldn’t come back since their technician who didn’t do anything at all, said everything was fine. Now they are claiming it’s Xfinity's problem that current of slowing through a coax cable causing it to burn and flicker our lights. Absolutely horrendous!!!!

Had electrical wires hanging off of our home after a wind storm. I called Duke to ask if that was something they assisted with and they said possibly and they would put in an order to come check it out and let me know if they could fix it or if I needed an electrician. A technician came but I was never made aware or communicated with. They did not fix the issue and actually cut a wire to my internet so now thanks to them I haven’t had internet in days and have a cut wire hanging off the side of my home. Poor communication and more problems than they are worth. Especially with how much you pay to have electricity in your home you would think they’d have better technicians.

Been paying for surge protection for years to Duke. Then lighting hit near my home, destroyed ceiling lights, air conditioner, garage motor, motorized bed, internet router and modem, and 5 $75 each breakers. I called to make a claim and they said they only cover compressor on major appliances. So in other words thanks for your money and our surge protector doesn't work, and we don't really cover you.

They changed their deposit date from six months to nine months. They constantly come up with reasons not to give it to you even though you pay them.

I mean look they are nothing but a conglomeration. They don’t care about people. There was a simple typo made on the account number. They flagged us from paying online and then charges every month $30 return fee and five dollar late fee. Honestly there has to be more than one power company in an area. It’s not fair to lock us in to Duke who is the highest per kilowatt hour out of all the electric companies in the greater Tampa Bay Area. Shame on you, Duke. I hope it comes right back at you. Robert **. Kiss my DERRIÈRE!!! God has a special place for people that don’t treat other people fairly and try to play god themselves!

Was told I had $180 deposit to start service which I paid then I paid an additional $50 towards my next bill. I had service for maybe a month and a half at the most. How do I end up with $129 bill plus I’m going to have a partial bill. I was in a small apartment and was gone majority of the time. Can somebody explain to me how my bill is $129 if I paid the $180 deposit plus an extra 50? Stay clear of this company. They will rip you off and run you in circles when you call. I will never recommend or use this company again!

After paying years of surge protection, I find out that it's just another scam. If the wind barely blows, my power glitches or goes out. After the storm on Friday, my power glitches without going completely off about 4 times then it all finally went off for about 3 seconds then it came back on. The stand up unit i had plugged up hasn't came back on since and duke tells me unless I pay a licensed technician to come out and diagnose the unit, there's nothing they can do. So I canceled my surge protection because it's a lie.

If I could write a 0 star review I would. Do anything you can to avoid this company. We have been out of power for hours and no trucks in sight. You try to call them and you can’t get anyone on the phone to help you. Worst power company in existence. Didn’t realize we live in a third world country. No communication, no effort to solve problems.

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of predatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a “cancel service request” on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment.

Power outage realized at 4:59 am on 8/14 .... Multiple updates to the outage website throughout the day with obviously fake times and reports. As it is now 9:53 pm on 8/14, if you do the math, that's over 15, pushing into 16 hrs without power for only 76 people. If you doubt me, check the outage map. I called customer service and despite multiple different changes as to work in progress and power has been restored the call center person could offer no reason for the outage and could provide no time at all for restoration of power so now I have to throw everything in my refrigerator away and probably my bulk cube frezzer as well when I asked if Duke Energy would be compensating for my loss, I was told that would be an issue to take up with my insurance company, not Duke Energy as they do not hold themselves liable for personal loss due to power failure.

Had a car accident take down a power line at 3pm in Raleigh. Duke said power would be back up at 6pm, make that 11pm, better make that 6am, wtf? For 1 power line down, and not from a statewide storm outage? And it took over 12 hours to fix? DUKE is Horrible! And why can't I use a different electric company? Sounds like they can't lose business no matter how bad they are.

Summer savings zero use of gas. Duke is really quick to bill zero use of gas even if you do not use it. Even if you enroll you have to perpetually check on them each year to see if they are going to charge you rider charges and service fees for zero gas use when you are not using gas services. In Ohio we need energy market regulation to prevent predatory monopoly energy market and unfair billing practices.

They were supposed to come replace a line yesterday. Then changed it to today. This morning at 9 am they were cutting off power to change the line, to be done by noon at the latest. We woke to power shutting off at 3am last night. People came to work on it at 9am... and then didn't work on it. It is now 1pm and we are still without power. I hope Duke Energy is okay with replacing all of my groceries that are now bad due to power being shut off in the middle of the night.

Duke Energy is a scam. The energy bills keep increasing although use has severely decreased. When my hubby was alive and kept the thermostat on 68-65 degrees, watching all the sports, playing music and cooking daily, our bill was below $200. He passed away 2yrs ago. TV is hardly ever on, music isn’t playing 24/7 & I cook maybe twice a month while I have the thermostat of 76degrees, sweating in the house and all through the night. In the winter, my thermostat sits at 65degrees. There is no possible way I have $400 energy bill.

We live in Pinnacle, NC. On 10 1/2 acres. Duke Energy destroyed our front property 10 years agar with all kinds of promises of fixing it and they never fixed it. On July 15,2026 they showed up on our property without NOTICE and started working on replacing the primary line in the transformer. So far they busted up the irrigation pipes and computer for the irrigation, they have put SEVERE ruts on the property and the leaching field and broke the electric fence. I have called D E to get answers and no one responds.

Worst electric company EVER!! Won’t work with anybody on payments, and if you’re unable to keep that payment arrangement, they will turn off the electric. Don’t they realize that, God, I don’t know how many are struggling right now. Work with people!!

Send your payment texts a week earlier. I get mine too soon before it is due. I always 1 additional day beforehand.

They will screw you any way they can! Had a zero balance and they just added a $550 deposit fee to my acct when I have already paid a deposit fee when I opened the acct! They are a scam! Do not move here. It is the only electric company in the area and they will screw you anyway they can!

Two consecutive days no electricity. It’s over 93 degrees and my health is deteriorating with breathing issues and no food to eat; all food in refrigerator is spoiled, pitch dark, which puts me in danger of looters or thieves breaking into the home. Unable to sleep has caused me to drive to work, loss of wages for two consecutive days. There’s no rainstorm or anything happening, so why are there outages? Why can’t it be fixed sooner? Why two consecutive days. What’s the compensation for not having electricity for two whole days?

This is the third time in a month my power has gone out. So far, it has been out 5 hours and it's 87 degrees in my apartment. If you ride down the road I live on and looked at the lines we have, you would think you were looking at power lines of an under-developed country. Lines are frayed-looking and hanging low with tape everywhere. Each time the power goes out, they claim limbs or trees have fallen. If that is the case, get out here and clean up the vegetation. I have to get up for work at 5 am. I am soaked in sweat and I am tired!!! I am also over it.

I honestly don't know where to start. For the past three months, Duke Energy has billed me more than $175 each month. This is extremely disturbing because I have a solar panel system that was installed to reduce my electric costs. Last year, my monthly Duke Energy bill averaged around $35, most of which consisted of basic fees and charges. Nothing about my lifestyle or energy usage has changed enough to justify such a dramatic increase. I live alone, keep my thermostat set at 79 degrees during the summer and 72 degrees during the winter, rarely cook, and use my washer and dryer only once a week. I also monitor my solar system regularly, and it consistently shows that I am sending electricity back to the grid.

Horrible. If you have the ability to use another company, do so! They are inhumane, insensitive, and do not work with their customers. Lousy.

Having power turned on was a needlessly complicated and time consuming fiasco. I began Friday July 3 and as of Wednesday July 9, I’m still waiting. In addition to poor customer service, they connect you with solicitor and pretend it’s part of the connection process. Sadly, they are the only service provider in our area.