Duke Energy

Duke Energy

 3.3/5 (149 reviews)

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Overall Rating3.3 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 5, 2023

Watch your bank account for double dipping! And you catch them, they said it’s going to be credit for next month? What??? So I paid twice this month? Of the same bill! Same charge lol. Leave Florida please.

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Verified Reviewer
Original review: May 25, 2023

This company is all for profit! They do not care if anyone has fallen on hard times. We have begged and pleaded with them for help just to have it fall on deaf ears. My husband had cancer/surgery and as a result, he lost his job. They will not help, they push you to these other companies that will supposedly help like United Way, etc. What a joke. They don’t have a decent way to apply and talking to them over the phone does no good! If I could change power companies at this point I would!!!

I’m sitting here without power and they could care less… I cannot come up with the amount they are requesting fast enough to have power restored. Less fortunate people are made to suffer! We have tried to work out a payment plan to have power restored which they have denied! They have commercials to offer assistance to which people are denied. Absolutely disgusting! I have nothing positive to say about Duke Energy! I hope you sleep good tonight know that you have probably killed my 20-year-old parrot! Absolutely unacceptable!

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    Verified Reviewer
    Original review: May 16, 2023

    We're getting tired of outages, regardless what the weather is. Poorly maintained or old equipment?? I don't know, but neither does Duke Energy. In my opinion and experience, they suck. Why is our power out 4 to 6 times a year? What will it take to get this to stop.

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    Verified Reviewer
    Original review: April 19, 2023

    I am not happy with their budget billing. The company goes by reviewing your quarterly usage.. instead of annual usage. This creates fluctuating costs to me, the consumer. I am a lower income senior citizen, and the fluctuating bills cause a hardship for me. I would rather pay a certain amount every month. My bill for this quarter will double!.. based on the last three months usage. I am not happy with the way this company handles their budget system. I like a 'steady' payment each and every month. I already stay cold in the winter (turning furnace up to 69) and try not to use my AC much in the summer. What else can I do to afford what I have to pay??

    4 people found this review helpful
    Verified Reviewer
    Original review: March 8, 2023

    I have never before been a customer of Duke Energy and this is an awful first impression. The past tenant failed to cancel their bill which was past due and now my wife and I are left without electricity for days, nowhere else to go, and below freezing temperatures overnight this week and they won’t let us start service with them because a “review of the premises is needed.” Customer service has been inconsiderate, rude, and unsympathetic. There has got to be a way around this, legally and morally, that they don’t care to explain. It saddens me that this is how they treat us.

    6 people found this review helpful
    Verified Reviewer
    Original review: Jan. 4, 2023

    Had no problems the entire time I had service. Decided to move locations and cancel my service since I no longer needed Duke Energy. Was then told I owed double what my bill should have been. When I showed them that I had paid them the bill they said I owed they said there was nothing they can do about it and said I still owed double the amount. Very poor service.

    13 people found this review helpful
    Verified Reviewer
    Original review: Dec. 20, 2022

    I enjoyed the safe way to protect my tickets without a outrageous cost. The tickets were good and about 22% lower than buying them through Ticketmaster. Safe and secure checkout. Thank you so much. I would be worried about the tickets being next to each other, but from the website it looks like that is the norm, instead of staggered throughout the complex.

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    Verified Reviewer
    Original review: Dec. 6, 2022

    Options are very very limited If you are low income And If you are low income and you try to apply for their assistance 9 times out of 10 You will be denied. Even if you try to get an extension on your bill you will be denied. They just keep raising my rates but not letting me qualify for any assistance.

    9 people found this review helpful
    Verified Reviewer
    Original review: Dec. 1, 2022

    I allowed them to draft my payments out of my bank account so when I moved, I called and paid my final bill with a Discover card (2 weeks before the due date) and they drafted it out of my bank account again. When I called to report this, I was on the phone for over an hour, just to get no results because nobody knew how to refund me for this… My power was constantly going out for no reason, one month I was gone for 3 weeks and my bill went up (how is that???). They need to let MOUNTAIN ELECTRIC cover the power up here in the mountains!

    7 people found this review helpful
    Verified Reviewer
    Original review: Nov. 6, 2022

    Lafayette, IN. Ongoing outage for 59 homes. They were informed at 8am. No updates until an hour ago. No rain, tornado or other weather hazards. We are surrounded by houses and buildings with power. No one on phone can answer any questions. No info given out anywhere. Horrible, Horrible customer service.

    This is a city not a one stoplight town. Zero excuses acceptable. 13 hours and no one can give any info

    7 people found this review helpful
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    Duke Energy Company Information

    Company Name:
    Duke Energy