Duke Energy

Someway I don't understand how but it ended up that I have to pay 2 bills at one time and there is no way that I could pay that much money because my husband and I don't have it. I tried to ask them to let me pay one now and then pay one is in like maybe 2 weeks and there's no they wouldn't do it. There's they would not even hear of it and I told them I have to have electric because my husband is on a breathing machine and if they turn my power off then he won't be able to breathe and they don't even care. I mean they act like they don't care. They have to have all the money or they want to turn my power off. I mean that sounds like a bunch of heartless people. Very heartless and I am so ashamed to be part of Duke Power.

First, I recently moved and when I called to transfer my service to the new apartment, the representative told me that she was going to waive the Service fee since I have paid my account on time every time. Now I received my bill and the charge is there. When I contact customer service they say they can't waive that fee, that she meant the deposit. I let them know I didn't initially have a deposit and there was NO mention of a deposit this time. The fee she mentioned was the $17 service fee. This customer service agent SWEARS she meant the deposit was waived for good payment history. Who would pay a $150 deposit when transferring their service that wasn't even required to START the service?! They will not budge on it and honor the first rep's mistake.

It was as simple as turning the power on in my condo. It was originally scheduled for April 12, 2018. No one showed up and I was not even aware of it till Monday, April 16 since no one is living there right now. As of today, the power is STILL not turned on. Every time I call, they are giving me an excuse. I requested that they call me if they have an issue with getting it turned on. I NEVER received a call from anyone. 6 days later, still waiting...

I live in Greenwood, IN in an apartment. Every month I get my Duke bill. It is over $150 a month and this month it is over $200. I am never home and I travel a lot for work. This company is an absolute Joke and I can’t wait to go back to IPL when I move. Such a rip off.

We are here in Lillington NC. During a conflict involving an extremely crude Duke Energy employee the Harnett County Sheriff's department made a statement to me calling Duke Energy a monopoly. We are on day four without power and still every time we call customer service no one is listening. In November we called in to pay the bill by phone just as we have done for the last 4 years, never mind we have lived here 30 years and never had power turned off for non-payment. We were notified at that time that even though the power was still working that our power had been off since October and that our account was closed and we would have to zero the balance and start a new account if we wanted to keep the lights on.

The day before I moved out of my apartment, I called Duke Energy to have my name taken off the address. I was told their system is having issues and do this myself using the Stop Service feature in their website, which I did. I received a message (within the website) that my service will be stopped in three business days, but I never got an email confirmation. A month later, I received a bill covering the days that I had already moved out. After numerous calls, I was told that they never received the Stop Service request. I am being penalized for a malfunction in their system.

I have been without power since Wednesday Apr 4th. It is currently Apr 10th. Duke said they had not received the release of power from Orange County (for an inspection). They lied. OC showed me in their reports that they sent it on the 5th. OC sent it again yesterday when I asked them to. The notes showed that, as well. I have called Duke energy _daily_ trying to get my power back on and they have lied to me at every turn. They should pay me back for the time I had to take off work. (They required that I be there to sign paperwork to get my power on. They never showed up.) And for all the food I lost when the fridge and freezer finally gave up. This is an abuse of their power over me because they are the only company that provides power in my area. This is unacceptable!

When I paid my bill online for Duke Energy I made a mistake at the bank when I deposited my funds into the wrong account. I called them immediately and explained. The representative told me to make another payment, not to worry, that they don't send those payments through a second time. 3 days later both payments hit my account. So, I had to put a stop payment on one of them. The next month I made my payment they sent me an email stating that my ACH payment was returned and my ACH authorization has been revoked. I called again. Each representative tells a different story. I'm so aggravated! I wish I had a choice on who my energy provider is. I'm sick of this company.

If you can use a crank machine for electricity, it will give you less stress than this company. I'm a CURRENT customer and I abhor it whenever I have to call Duke Energy. They charged me 3 times in 8 days and REFUSED to give me a refund. That's just the latest. Never mind you have to constantly register online which erases all of your information that you had for auto pay so that when you "skip" a payment they charge you an extra $40 reconnection fee then lie to your face that you never set up auto pay. THESE PEOPLE ARE DISGUSTING AND TREAT THEIR CUSTOMERS LIKE **! I've had Con Edison and Time Warner in the past, so I know crap when I smell it but this company takes the ** cake of the century. Warning hide your husband, hide your kids, hide your wife, people get raped with Duke Energy!!!

I seriously think these crooks bring employees in and train them to be liars and how to talk around the main issue! They're all going to hell! My past experience, as well as my son's is too long and excruciating to include all details. I started out as a customer in 1981 and used their services till 2006 at which time my power was disconnected due to "not enough payment made" and when I tried to pay what I could, that wasn't good enough either. When my son rented a home close to me in 2010, he called Duke to have his power connected. He had a delinquent bill that had to be paid first, which he knew about, so that was done. When he called back to pay his deposit, they had a bill that his Father had failed to pay and told him he would have to pay it also... He did so... Again, they had dug up more bills from other sources where he had never lived... To make a long story short, he ended up paying $3,300.00 to have his power turned on!

I live in a single family home that is less than 2,000 square feet. Duke energy regularly sends us monthly bills over $500. I have had multiple HVAC companies come look at our home and system, because for the amount of energy we use, our bills should be less than a fifth of what they claim we use and charge us for. Every professional has said that our home and system are just fine. When I have called Duke to ask why we are being charged for the amount of energy my whole neighborhood probably uses, they blame the “weather”. I don’t know how to hold them accountable for only charging us for what we use, and we have to pay these outrageous amounts or they will cut our electricity off.

I've noticed that over the past five years my energy bill has almost tripled. There has been no changes in the amount of power usage and if any I've cut the appliances and heating unit to a bare minimum. Sometimes the unit is off. I've checked the house insulation and still can't find a huge difference in usage of power. The excuse that customer service gave me was that due to the winter weather there was an increase of power being use. I told them that I'm not running a factory and would like the meter reader whenever he appear and vanish into thin air to come read the meter again. I'm considering taking my chances on solar. It can't be any worst.

Hello just letting everyone know how unprofessional Duke Energy really is. They took my money for my deposit and said they gave it back to me already which is a lie. I previously talked to two of their representatives which the call is recorded and both of them told me that I was supposed to get back money. One told me it was going to be a year and the next one told me the end of July. Now someone just called me yesterday that they was doing a random call to check on me which sounds like B.S. I never got a call from them in years now all of a sudden when they owe me money they randomly called me to cover up their mistake LOL. And after talking with the representative yesterday they said I'm not getting my deposit back. And that they already gave it to me. Sincerely unhappy customer. Truly if it had another energy place I would definitely try them.

I have had Duke Energy Power for about 18 years. I don’t use much electricity. I don’t use hot water. I don’t use a dryer or an oven. I keep the thermostat on 70 in the winter and on 74 in the summer when I turn it on. My bill usually runs about $50.00 every month from April to October. Then the large amounts come - usually $100.00 - $150.00. When I call and ask why, they say it’s Christmas lights, cooking and parties. Nope. Then they say it’s the cold weather. Nope. This year I got hit with 4 $400.00+ bills. I asked for a payment arrangement and their offer was pay $300.00 today and & $600.00 in 10 Days.

Duke Energy is nothing but a bully who is bullying people by sending bills whatever they desire because they are the only electric company in my state. I own a single family home and my normal bill is between $200 to $250 every month and last month Duke Energy decided they will raise my bill to $667. And I called them several time. Did not get a single good answer from this corrupt company and this month my bill is $467. I mean I am still talking about a single family home. This company needs to be stopped.

From my experience, Duke Energy's monopoly power as a utility manifests itself with customer service. Or lack thereof. I have had service at my home, continuously, for 11 years. I had a contract for sale of this home, so I initiated a termination of service. My buyer did not come through with funds, so I called to re-initiate the account. I was told the service had been cut off an hour prior to my call. I'd have to set up an entirely new account, go through a credit check (to be clear, I paid without incident continuously for 11 years) and the property could not get service until the next business day (as luck would have it, today's a Friday, so not until Monday). I'd also be charged a $28 setup fee.

I live with a housemate, he normally works 12-16 hours shifts, I tend to be at my girls house 95 percent of the time. It amazes me that Duke states that we are using basically the same amount of power as the previous year when we compare months when clearly I was home and using electricity vs not being at home and not using any electricity. How is that possible? I believe that they are manipulating these electronic meters to benefit them financially...

So I move into a 773 sq ft apartment in June 2018, they offer me an "easy" estimated monthly payment of $78 a month, and whatever difference there is, I'd pay at the end of the year. 6 months go by and I get a bill saying I owe over $1,000. I call and get the breakdown of each month. They said in October I used $200, in November I used $400, December was back to 200, and all the other months were way way higher than I've ever paid for all the years I've paid utilities in many locations. I know this is impossible that I generated this amount, I'm a single working person who is very minimal. I go to my apartment manager, the maintenance guys come take a look.

When I had a little problem called up Customer Service and got quick and helpful answers to all my questions. Customers like myself like quick service because we lead such busy and hectic lives. Duke Energy did a great job. Keep up the good work.

I have had a good relationship with Duke Energy especially enrollment in the budget billing which reduce billing surprises. The billing is mostly equal for 10 months then the excess billing is divided between two months which occur every 6 months. If you foresee a financial issue within the timeframe then the due date can be extended. The times I calculated overages on the billing customer service representatives resolved my inquiries.

Have been unable to pay energy bill online. Calling the company, I was told the "system" for receiving such payment has been down for a week & no idea of when it would be repaired. Fortunately, they said they WOULD accept payments by phone for $1.50 per bill. I asked how many customers were affected and was told 1,500,000. The $1.50 "ransom" is not that much, but $1.50 x 1,500,000 customers amounts to $2,250,000 per month, again with NO end in sight. Not a bad take for just not doing their work.

I was gone on vacation for 3 weeks and my next month bill was still the same as the other months. When you ask for an explanation it's always they are right, it doesn't matter and it is what it is.

My last month's energy bill was almost $700. I have reached out to both Duke Energy and the Public Service Commission. When speaking with Duke, they keep repeating that the cold weather stayed with us for much longer than normal. This is after I already explained that we only utilized the heat for a week with shutting it off during the day since we are at work. They do not have a good reason as to why they are charging 4 times to 6 times as much as other companies for homes that are much larger than mine and ran their heat the entire month. We need to be able to choose which company we want to pay thousands of dollars to and not be forced to pay these ridiculous amounts of money or they decide to shut our power off. This needs to be corrected and fast or the customers may need to reach out to Morgan and Morgan for a class action lawsuit.

Seems like I am not alone in seeing this electric usage and bill double since the installation of this meter. I have changed nothing in how I approach my electric usage. As in years past we have only heated our bedroom with a small thermostat controlled space heater. We have been doing this for 3 years. When the weather drops into the teens I heat the whole house to protect the plumbing. I think we only had 5-7 days when the weather was this cold. I have called Duke several times to complain and all I get are lies and bull. I ask for someone to come out they say they will and no one ever shows. I think it is time they are investigated. I plan on filing a complaint with the Public Utilities Commission. I would suggest anyone else who feels they are being price gouged do the same. We need to stop companies that have no ethics.

Like many other Duke's customers, we received a very high bill $490 after we installed our own solar panel system, which is two times more than the bill BEFORE we installed our solar system, how come?! File your complaint at PSC for further investigation (I did already) since Duke is the only one for many of us, we shall work as a team to work out this issue. Team work!

Duke Energy is a joke. Someone used my information to create an account and ran the bill up to 300 dollars even after informing Duke Power that I have proof that it was not me. They are still making me pay the balance and it's also on my credit report.

I have always set to use Duke Energy for service and reliability. Customer service is always the best. When looking for new home that is the first question.

Duke constantly go on the power, when they know indeed that poor and middle class cannot afford pay the bill so what happens to them, they sleeping in their vehicle because they can't afford the utilities in the state of N,C, on a minimum wage. So they give their apartment.

I have no issues or complaints about Duke Energy. The company is very easy to deal with where my property is concerned. I would recommend Duke as a reliable residential electric energy supplier.

Good response to power outages, send text messages, etc. They sometimes push for add-ons like electrical damage coverage, appliance coverage, wiring, etc., but if you say no they do not insist.