Duke Energy

Infrequent outages usually brief and excellent communication with notice updates via text messages. Also regular monthly emails about current usage and tips on energy saving ideas. Also provide average use for homes similar to their customers homes.

The worst experience ever! Never been treated so poorly in my life! Can’t ever get someone to help me. Been waiting over a month for installation. Duke energy should be ashamed of themselves! For such a big company you would think they would treat people better.

Duke Energy send me energy usage alerts every month. After I received the projected bill alert, I took extra caution, as a test and to check how accurate their system is; for the remaining billing circle 15 days. I turned off the water heater completely (breaker off), not using washer and dryer for over 2 weeks, and as always cooking once per week, didn't turn on any lights fixtures during the day, at night just used a small plug in LED light and AC kept at 78 at all time. In addition to that, this is a Green community 1,046 Sq.ft. apartments. (All appliances, water heater, lighting features and windows are Energy Efficient.)

Well Duke is a million times better than Hamilton Utilities! But it definitely has some issues. The customer service people have no knowledge on how to do anything. They screw up or neglect important information for customers (like me) often. I call them on a regular to make sure they do their job so I don't get screwed with months of gas back bills, etc. Last yr they sent me one of 600 bucks. This yr 2021 they billed me for gas I was never receiving till August. It had been shut off in May. SMH. Today they referred me an electrician/HVAC/plumber. Why? I just wanted a serious electrician for my main and meter. Not some dumb dumb wanna be jack of all trades. On BBB they have had 24 complaints and only 8 of them reconciled. Why would they refer such an reputable business to their customers?

Electricity is an life saving essential service and Duke behaves as is if it’s an option like having HBO. I have an in curable disease and who is not feeling well. I thought I paid through their online website but it was a glitch on their end. I didn’t follow up because I thought I paid and was really not feeling well. They claim to have sent a disconnection notification that I never received and turned off my electricity. I called, begged, pleaded for them to remove the $40 reconnection charge and they refused. This is the worst Energy corporation who preys upon customers. If I could change services I would but they monopolize my area.

Duke Energy’s website is definitely the worst utility website I’ve ever had to use. It's like it was set up by a box of rocks capable of minimal sentient thought. It’s set up so poorly you aren’t even able to see your own account number which is pathetic. I tried to set up auto-pay on their website using my account but when I selected auto pay it asked me what account I’d want to use but it doesn’t provide a list of accounts to select from. No matter what I do I can’t set up auto-pay which means I need to get on the phone with a representative which takes at least 20 minutes of being put on hold and then the representative doesn’t even know how to do their job so I have to walk them through what’s wrong at least three times.

I was hospitalized 2.5 months. The bills continued. $173. I'm only resident. It's inappropriate. Could this be explained? Help please. I don't understand the amount for a vacant house. I'd appreciate any assistance you can give.

Terrible service. Electricity out about once every two weeks. They real need to trim trees from power lines. I drive through the neighborhoods and see overgrown trees with branches hanging on the lines.... Terrible way to run a business.

I have multiple accounts with Duke as I own residential rentals and I rehab homes. Duke's decrepit website could not access my accounts - - the website had a window where it asked which account I wanted to access but it gave me no list. When I called I was put on hold multiple times for 27 minutes and then told to call back by the representative as she was having "computer problems". They are the most deficient utility in the billing and payment area - I wanted to set up automatic payments and they, basically, don't want your money. Incredible! This is a constant problem with Duke - I have multiple stories of how they have screwed up. I will say their field and operational people seem much, much more competent than their administrative and executive staff.

Duke Energy does not care at all whether you have power restored, whether you get electrocuted by one of their precarious hanging cables, or whether you die of a heat stroke in mid August without any power. They of course will care if your bill is 2 days overdue. We lost power due to a summer storm two days ago. The company sent over two employees 18 hours later. They just touched a cord with a stick and made power come back, never tried to investigate any further. Despite the fact we tried to alert them the generator was buzzing and sparkling by calling their “emergency line,” nobody answered the phone.