NV Energy Reviews

NV Energy should be ashamed of their irresponsible non-caring employees. There are Zap boxes around the Las Vegas Valley where artists are working hard to beautify the communities. Today an artist went to put a protective coat on their art so it would be protected from graffiti, but instead found it covered in fresh paint and a meter attached. These artists work hard! DO BETTER!! Also, quit overcharging people!!

Absolutely unacceptable service. We’ve had three power outages in just the last three weeks, and this isn’t the first time they’ve caused major problems. Last year, an outage blew out our refrigerator, and Nevada Energy refused to take responsibility or cover the damage. It’s beyond frustrating to deal with such an unreliable company that shows no accountability for the consequences their failures cause. Horrific customer service, zero reliability, and no respect for their paying customers. If I had another option for power in this area, I’d switch immediately.

I want the daily demand charge challenged, NV Energy should not be allowed to profit off of the grid problems that they created. They are ripping us off and it needs to stop. Why should consumers have to pay for corporate mistakes? Who is looking out for us?

I am a senior with jitter fingers. Automation is not friendly for my fingers. There has got to be a better way. What the heck is ACH issues? My bank said "my ACH has no track record of NvEnergy even trying"! Whatever happened to LIVE operators!? They won't help Seniors with technology! ROTTEN TO THE CORE!

Clearly doing everything they can to take advantage of customers. They know that customers don’t have a Voice and so they really don’t care what they do. Even with solar, they are doing what they can to charge excessive fees. All this while trying to bill the public successfully, I might add, for their private trips and traveling, it is some of the worst corporate greed I’ve ever seen.

We purchased a new home in AZ and the electric company wanted a letter of credit from NV Energy in order for us to be able to waive a $600 deposit. When a letter from NV Energy arrived, it indicated two late charges. These charges were for a residence we sold in May, 2024. The new owners forgot to change the electric service to their name. When I was billed for their service for a two week period, I called NV Energy and I was advised not to worry about those charges and they would back-bill the new owners for that two week period. A month later I was still getting charges that were not mine. I sent a letter with my in-full payment for MY month’s electricity usage asking someone to look into the back-billing. No response from NV Energy.

I requested Time of Use after purchasing two EV vehicles in my house. There was absolutely no communication whether Time of Use requested online is in progress. About one month after, I checked NV energy app, then I find out that I need to pay $973.82 more per year by switching. I called NV energy again and spoke with person named Johnny. He said it will take 1-2 billing cycles to going back to the original plan. He could not explain why changing time of use will dramatically increase my energy bill. NV energy is poorly run monopoly company in Nevada. I believe that NV Energy has extremely lack of customer service and there is no transparency.

Nevada Energy qualified appliance replacement. August 5th 2025 installers delivered cosmetically damaged Frigidaire dishwasher, supposed to come with one year warranty. Frigidaire repair center will not honor the one year. They said I'm a second owner because Nevada energy was the first owner and they need a receipt from me proving that I paid for the unit. This advertisement from Nevada energy is misleading faults because there is no one year warranty. The dishwasher cosmetically damaged and the decoder online with two different companies stated that this was a 2015 not a new dishwasher as they advertise on the website.

If you have solar panels and get approached by NV Energy to participate in some sort of trial or experiment, do not fall for it! They offer you $100 and "smart thermostats" and you have to allow access to your solar panel and thermostat software for a month. The thermostats come pre-programmed to "save energy" which means you will be hot and miserable!

Nevada Energy y’all owe me my money back. I moved from Texas with my girlfriend and took responsibility to take over this bill. I made a payment of $347 and supposedly y’all said my bank took it back when I never got $347 back and never got an statement from my bank that it was returned then y'all shut our power off and my lady had to pay $700 to turn back on. That’s not cool and I can’t talk to customer service because my name isn’t on the bill. Y'all got to do better and seeing all these complaints about y'all tells me everything.

Nevada Energy, failed to switch automatic payment, to a different account. I closed the banking account, and NV is the only company outta 7, that failed to switch to the new account number, causing payment denial, and blocks me from signing up again. Now, time and paper will be wasted as I need an extra reminder to pay the energy bill. How can a company, that promotes efficiency perform so poorly with its online capacity to properly promote customer use of autopay?

I have been a customer of NV Energy since 2006. Always paid on time. I recently moved and no longer need their services. I was set up on auto pay so I thought my last bill would paid like all the rest. Instead they send me to collections and after speaking with a few supposed supervisors no one will take accountability for the Org's actions. Instead I'm gaslit and they act like I did something wrong. I guess it's my bad for being a reliable customer. Stop trying to ruin my credit, it's a form of cyber or bill bullying. Is that what NV Energy has become? A school yard bully? You guys lost my respect and confidence over $150 after I paid on time for 20 years. Energy pimps!

I called because I was having computer problems and thought I could just call and pay my bill. Oh, no! The bill is in my husband’s name so I couldn’t pay it. I asked them to send a bill. Oh, no, my name isn’t on there! This is a $70 bill we are talking about. Peanuts. Why is this monopoly allowed to exist? I think we can all agree that customer service is at an all time ** wiping, but this is beyond the beyond.

If I could do less than a 1 I absolutely would, but I guess I'm being generous right now. These people don't give a flip about people. I have brain tumors and a seizure disorder which gets bad especially when it's hot. I'm from Texas. I'm not used to this hot so I may die seeing as how it's 100+° and there's no sign of relief. The funny thing is they expect us to when my husband's dad died to give up our life and bills and come take over there that or pay 2 sets of bills which until we get probate money from his estate so we're strapped for cash so now we are stuck in this oven, dizzy, sick. I've missed all my kid's important things he worked so hard for. I missed seeing him off to UPENN. I haven't even met my grand baby who is 6 months old and now I have to give up ac because NV Energy are a bunch of heartless people that give 0 cramps if their customers live or die and I dunno how they sleep at night....

Thanksgiving is an occasion for us to express gratitude to those who have given help and joy to others. Today the particular person I want to say: "sincere thanks" is Jacob working in NV Energy customer service department. After my 20 days out of town travel, I came back home only to find my power was off. Called NV energy to find out power cut off.