NV Energy Reviews

Nevada Energy y’all owe me my money back. I moved from Texas with my girlfriend and took responsibility to take over this bill. I made a payment of $347 and supposedly y’all said my bank took it back when I never got $347 back and never got an statement from my bank that it was returned then y'all shut our power off and my lady had to pay $700 to turn back on. That’s not cool and I can’t talk to customer service because my name isn’t on the bill. Y'all got to do better and seeing all these complaints about y'all tells me everything.

Nevada Energy, failed to switch automatic payment, to a different account. I closed the banking account, and NV is the only company outta 7, that failed to switch to the new account number, causing payment denial, and blocks me from signing up again. Now, time and paper will be wasted as I need an extra reminder to pay the energy bill. How can a company, that promotes efficiency perform so poorly with its online capacity to properly promote customer use of autopay?

I have been a customer of NV Energy since 2006. Always paid on time. I recently moved and no longer need their services. I was set up on auto pay so I thought my last bill would paid like all the rest. Instead they send me to collections and after speaking with a few supposed supervisors no one will take accountability for the Org's actions. Instead I'm gaslit and they act like I did something wrong. I guess it's my bad for being a reliable customer. Stop trying to ruin my credit, it's a form of cyber or bill bullying. Is that what NV Energy has become? A school yard bully? You guys lost my respect and confidence over $150 after I paid on time for 20 years. Energy pimps!

I called because I was having computer problems and thought I could just call and pay my bill. Oh, no! The bill is in my husband’s name so I couldn’t pay it. I asked them to send a bill. Oh, no, my name isn’t on there! This is a $70 bill we are talking about. Peanuts. Why is this monopoly allowed to exist? I think we can all agree that customer service is at an all time ** wiping, but this is beyond the beyond.

If I could do less than a 1 I absolutely would, but I guess I'm being generous right now. These people don't give a flip about people. I have brain tumors and a seizure disorder which gets bad especially when it's hot. I'm from Texas. I'm not used to this hot so I may die seeing as how it's 100+° and there's no sign of relief. The funny thing is they expect us to when my husband's dad died to give up our life and bills and come take over there that or pay 2 sets of bills which until we get probate money from his estate so we're strapped for cash so now we are stuck in this oven, dizzy, sick. I've missed all my kid's important things he worked so hard for. I missed seeing him off to UPENN. I haven't even met my grand baby who is 6 months old and now I have to give up ac because NV Energy are a bunch of heartless people that give 0 cramps if their customers live or die and I dunno how they sleep at night....

Thanksgiving is an occasion for us to express gratitude to those who have given help and joy to others. Today the particular person I want to say: "sincere thanks" is Jacob working in NV Energy customer service department. After my 20 days out of town travel, I came back home only to find my power was off. Called NV energy to find out power cut off.

My power has been out for almost 6 hours. All the food in my fridge that I purchased 3 days ago will have to be thrown out and NV Energy lied and sent a text that the power is restored. They also do not show the outage on their map of outages on their website even though I’ve been without power for so many hours. Manipulating data to look better is very dishonest.

I would give ZERO stars if I could. First we can talk about the scripted crap response you get when you email their customer service. Second, their live chat is no longer available. Third, they won't work out a payment plan with you to save your life (or theirs), seriously, they don't care, they'll go down in flames before they help you out. You can't respond to their secure ** encrypted emails because it tells you you're sending an attachment when the attachment is theirs and what you're trying to respond to. Auto pay is kind of a joke, if you set it up it may not work, and if you ask for help they'll tell you to set it up online. Thanks Captain obvious. I didn't think of that in the first place. They do not give 2 ** about the customer, if they did they'd be willing to give people more time. Customer service is dead, prices are skyrocketing on everything, and all these people care about is that they collect. Total monopoly.

You don't get a choice when it comes to which energy company you have depending on where you live so I can't say I would ever choose NV Energy to be my energy company. I've been faithfully paying my energy bill for about 5 years with no issues, and I miss 2 payments- TWO and I end up paying almost 500 (my energy bill plus an almost 200 dollar fee) out of pocket for a "security deposit" considering the payments bounced. As any law-abiding citizen would do, I immediately paid these two missed payments the two separate times I realized I missed them. I didn't wait.

There is nothing smart about it. There is only one temp in place, and it will just drive to that temp and can not be manually override, if you don't own the account. Basically you need to preplan all the temp, and better be good with it, otherwise you need to go to the app and change real time, and make same temp all across the time line, otherwise, it jump to next target temp.