Consumers Energy Reviews

The service is undependable as without power for over 5 days wrecked all my food in my freezer and they want you to do a marathon essay to get reimbursed which you get denied anyway. They're so hard up for money and gouge in their customers. They tack on late fees for one day. Customer service agents don't care about their customers.

By far the worst company I've ever dealt with. They broke my fence during COVID and said they would replace it. Called, called and called. No answer during COVID times, then when I did finally get ahold of someone the person was no longer working there and couldn't help me. They charge outrageous rates and screw everyone at peak times. They ask for rate hikes the first day that they're allowed because they're so money hungry. Numerous power outages and upgrades were supposed to fix issues but never did and I live off main m55! Very very greedy and not caring about their customers. I wish this company would wipe the slate and start over better or go bankrupt so we can have a fresh start in Michigan.

The rudest, worst customer service I have ever experienced from any company ever. Double charges won't do anything to fix it because they don't have any competitors. Just trash.

For the first time in 30 years I’m behind on paying my electric bill for Consumers Energy because of all the added on fees. I used to pay my bill in full each and every month for 30 years, but not now. My electric bill keeps getting higher and higher and I have been cutting energy usage. The added fees are now way higher than my actual monthly usage. It’s beyond ridiculous that they can get away with it and put hardships on their customers.

We’ve been without power now for about 20 hours. I completely understand that this was due to a storm and outages happen. What bothers me is the updates I have been receiving regarding restoration of service. It has become quite obvious that the emails I get are computer generated and a new one is sent every four (4) hours when the project time for restoration comes and goes. I am on my sixth (6th) such notice. I would rather receive a message stating the Consumer’s has no idea when power will be restored instead of giving me false hope time and again. This makes me feel very under appreciated as a customer. Judging from the map of outages, it would appear that the number of outages is low as compared to other weather events. The, “All hands on deck” mantra does not seem to be in force at this time. Overall, I like Consumer’s Energy though I feel the constant rate hikes hurting more and more people.

I would give Consumers Energy zero stars if that were an option. I have been without power for 30 hours. Website stated power restored. No it isn't. Now it says 8 1/2 more hours. They should have had other crews come to help from out of state. This is unacceptable performance out of a company that gets a rate hike every 3 to 4 months. All of my groceries are going to the trash.

Be advised to all private and corporate parties contemplating moving to Michigan for business, school, family or work. Michigan provides electricity to private homes and businesses via Consumers Energy; this company has a monopoly on electricity in Michigan and is not regulated by the state or any private entity. In other states the same electricity would cost you approximately $400 per month, in Michigan the same electricity will cost you approximately $700-$1000 per month. The state politics here encourage Consumers to exploit its customers. DO NOT MOVE TO MICHIGAN unless you are extremely rich, otherwise you will lose your savings by simply paying your electric bill.

Consumers Energy is absolutely the worst company in Michigan. Rate hike after rate hike after rate hike. I mean they are literally running our pockets dry, and Michigan's senior citizens living on a fixed income have no way to keep up with constantly raising prices. It's gotten to the point that I'm not even sure if we really need power. I mean, ripping off the community in order to pay the CEO 10$ million per year is insane. I wish we could run this company out of Michigan. If I could give 0 stars I would.

Consumers conveniently didn't bill me for 3 months while there was an electrical issue in my home, causing the home to draw more than 4x the usual usage despite no one being home at the time. They then sent a $2,300 bill and offered no explanation other than their system had a glitch and didn't send a monthly bill. Had I known there was an electrical issue, I could've fixed it in the first month and saved myself $1,500+, but because of a system issue, I'm now on the hook for the full bill. A real convenient system glitch if you ask me. Great way to put the burden of your inadequacies on your customers.

I don't understand how Consumers Energy can give people an estimated time of restoration and don't follow through and just keep giving different restoration times. I am sick of being put on the back burner. My wife is on oxygen and she needs her oxygen. We are very low income. Can't afford to be buying $80 worth of gas a day to run a generator and not being reimbursed for it. I'm so sick of consumers energy. They are the worst freaking company in the world. It's a big Monopoly.