Consumers Energy

My electrical usage has skyrocketed since Smart Meter installed. Found out the Meter they installed in Oct. was defective when Nov. reading was 4 times the average usage. I went to the Meter on the house to confirm what they say was an actual read and the Meter was blank. Called Consumers and they tried to ping it for a reading and it would not read. They replaced meter but estimated another 400 reading. They tell me there was no defective meter - it worked just not on my end. This is absolute robbery, we have no way to check them. They can charge whatever they want and we pay or they shut off power. This has got to be stopped. Get rid of Smart Meters - they are tools used to capitalize.

Our bill has increased by about 40% since the smart meter was installed, but that's not even the worst of the problems. My ears have been ringing for weeks, my 7 year old son suddenly has asthma. My 8 year old daughter is suddenly getting headaches. Our 8 year old neighbor is also suddenly getting headaches. I have a chronic pain condition that has gotten worse recently. Overall, the health of my family has decreased dramatically since the smart meter has been installed.

Consumers Energy has stopped with new pole setting for over two years at my property. Today, last weekend of deer season & I have guys & trucks setting poles on my property. They never said anything about starting the work again. Two years ago when here last a worker decided to crap in my yard. Three of us here walked through the human crap & destroyed our boots! I talked to the foreman minutes after this happened with the proof still on our pants & boots. He made his worker clean up the spot where he crapped. I can say this company has been a joke on all matters with my property! Very inconsiderate, trashed my boots & pants, ruined my deer season & have heard nothing back from customer service about my replacement of boots two years & waiting! I would give them a zero if able! What a joke!

Single mom. Still no power in the middle of winter! I subleased a place and went to have the electric put in my name, Consumers Energy shut the power off and had yet to turn it back on! Their reason is that the previous tenants didn’t pay their bill!! I have nothing to do with the previous tenants! They don’t live here. I have no outstanding bills and have turned in all lease agreements and proof I have nothing to do with the previous tenants, and still nothing! It’s three weeks before Christmas and consumers has left my 7 year old and I without power for five days!!

New gas meter installed today 11-15-2018. Took gas meter read after installer left - did not see meter read before installation. For 15 days gas use we are at 4.6 cf. For the past 3 years I have been averaging 5.8 cf for this time of year. It looks like I am headed toward 9.2 cf doing the math. This is almost double - something is definitely not right. We will have to see actual bill/readings come Dec. 3, 2018. Does not look good.

Not so smart, smart meters: We moved into this farmhouse almost 3 years ago, We have Consumers Energy as our electric supplier. We are on a limited income so we were put on a budget program in which we paid a set amount monthly. Consumers has put one of their smart meters on our house and our energy has skyrocketed. When I use their energy calculator, it says we should have a conservative bill of approx. $150 per month, well it's over $1.k. We asked for another meter and were turned down, they have our bill at over 6k now and say pay by Dec.7 or will be disconnected. We have a new TV, a stove, dryer, fan, water pump, electric water heater. We have a garage with only a radio, pasture without a fencer plugged in, no reason for this high of a bill but we can not get them to see what's the problem and may be forced to move.

I had gas turned on (New Service start) 7/30/2018. I was billed twice and I had paid both bills. When the temperatures started going down, I turned on the heat but only cold air was blowing. I called Consumers Energy and the representative I spoke with informed me that they had mailed a letter to me requesting for my ID and since they did not get anything from me they disconnected service. The representative said someone will be in touch with me and they will restore service within 2-3 days. I called Consumers Energy and spoke to Randy who said he will set appointment with the technician on 10/24/18 and that I will get a call 20 minutes before they come out.

I just moved into a new home. I called Consumers Energy on Monday 10/22/2018 to set up a time to have someone come out and turn on my heat because my MOVE IN date was 10/23/2018. I spoke with a lady that afternoon and she set me up an account and informed me I could have someone come out to my house on 10/23/2018 between 12 and 4p (Something of that timeframe). She even gave me a confirmation number.

Good morning, I'm not sure where to start, I order the appliance protection program back in June. I have made 2 payments with this program. I called Sunday morning to have someone come out and look at my central air unit. But there was a mess up with my account which was fixed and they were supposed to have some call me to have my 15 day waiting period waive due to the mistake on whoever enter my account. Never got a call until 4 pm yesterday from a Consumers worker name Paul to look at my AC unit. I never had an appointment but he said he would come look at it and put the new part in that I just bought for it.

On Tuesday June 26, James came to my home to assess for energy efficiency. Friends and acquaintances had told me about the energy assessments but I never scheduled one. When I received the notice in the mail to schedule the visit, I did so. Best decision I've made. James was professional and provided education for saving energy that was understandable to the lay person and the suggestions were not over the top expensive and something I can do on my own.

Consumers Energy installed new gas lines to all residents of St Clair Shores MI. They showed ill regard to my home when they performed their work last fall. There were 4 broken sprinkler heads, some of my landscaping were damaged, and large chunks of clay from the ground were tossed over a professionally landscaped front yard. The worst is yet to come. I now get water in my basement directly in the area where they dug. This never happened until they came on my property. I am worried about the mold that is accumulating behind the drywall of a finished basement. Conveniently, Consumers Energy is not accepting any responsibility. I learned that this has happened to another resident on my street and they have also been declined. I want justice! Their carelessness is much more than this. But my water damaged basement with each heavy rain is a huge concern. They need to own this.

My gas meter was shut off. I had no idea why. I didnt even realize it at first. I noticed some things not working. I tried fixing several things then finally realized the gas was shut off. I double checked that I paid my bill. I had. I am on auto pay. So we thought maybe the neighborhood kids were messing around. We turned it back on ourselves. We had no notification on our door that there was an issue. Fast forward on our way to work the next morning we found a green tag in our driveway from Consumers Energy that our gas had been shut off. No reason why.

Bills are misleading... if you over pay and are on the budget plan, your bill will show a credit where one doesn't even exist... By the time all is said and done your final bill on budget plan could potentially be 3 times your normal fee. Customer service and its "supervisor" ** are EXTREMELY CONDESCENDING. Guess I pay the 342 because Consumers is a monopoly...no other gas company to choose from.

An absolute scam. I am being charged 3x what I was charged last year. There has been no changes in the household. If anything, I have tried harder to use LESS electricity and this is the result. I now owe $450 to consumers, with this month showing as "on track" to be the same. Absolutely ridiculous. They need to be investigated.

Our electric bills have more than doubled with the smart meter! We aren't even home most of the time and our bill is $230 just for electric. The excuse Consumers gave me was that my appliances run harder during bad weather... What? Why was this never an issue before?!? They are not doing anything to help us. We are on an extremely tight budget and this hurts.

Ridiculous! Supposedly the rental home had 3 issues that it showed someone tampered with it. One before the electricity was turned on and 2 when it was on and in my name between tenants. They won't check to see if the neighbors electric was turned off. They won't do anything but tell me I have to pay a $129 bill! This monopoly of a company is ridiculous! Fraudulently charging people and told me that if I wanted proof I could subpoena them for their records! WTH? The "Smart" meter is outside on the side of the house clearly it makes no sense for landlord to mess with a house that is empty with the power on and in their name.

I moved into a 795 sq. ft. apartment in February and February's bill was almost $300. The highest I've had this thermostat is 70 degrees and ever since I got this bill I've kept it in between 66-68 degrees and it's still going to be almost $200 estimated. I don't buy that this is a weather issue at all. I've talked to others and saw the other reviews on here. Consumers Energy needs to look at their practices because something is wrong with what they are doing. Unacceptable.

The rate cost is so high, a person can't have the home warm during winter months. You have to have a blanket wrap around you just to keep warm because you're on a very limited income to live on every month.

It’s ok just the way it is, I’ve got no complaints on the company. They always come out to do their job no matter what it takes day or night and it don’t matter what time it is.

Consumers Energy is very helpful to me. I receive a report each month that compares my energy used to those around me and rates the amount of energy I use.

Yesterday, we got the smart meter installed in our house from consumers energy, and since then, I am having trouble with the wifi, this creates problems as I work from home some days... has anyone has his problem too? I am also reading in the internet the potential health issues with the smart meters (as apparently, they emit strong burst of radiofrequency every few seconds all the time)... anyone has more information about this? Besides the potential health issues, the security risk and the interference with wifi and other electronics, it seems that many people is complaining with bills coming 3-4 times higher than past winters... why are we the consumers obligated to use this system, and how can we remove it?

They came out when we needed service and fixed everything. That was a great thing to have happen. I feel better about them since then. We have been with them a while now and plan on staying.

My utility company is Consumers Energy. I live on a fixed income and sometimes I get behind in my bill and when I do, I've always gotten a solution to solve my problem. They have many options to choose from, makes life easier for the people who live on fixed incomes.

After finding my bill was impossibly almost 3Xs higher than my winter normal (I am almost never home and Cons. only provides my electric), I called. They chalked it up to weather and every time I countered their statements, another obvious load of steaming crap was pulled from the pile of scripts. When I was told I have a smart meter, I pointed out the recent issues surrounding them. That was apparently the final straw because she did not even try to change her reasonings. It was my fault for having the heat too high (UNDER 70° 80% of the day, at most 71° the rest of the short time) and the cold temps. Oh, and only 2 1/2 weeks into the billing month, apparently my next bill is ALREADY AT ALMOST FOUR TIMES MY WINTER NORMAL! This month has been twice as warm as last!

I requested a smart meter not be installed but they installed it anyway. My bill has increased. My daughter and son moved out and the bill has more than doubled. My house is 1050sq ft and my bill is $509 for two months. I have DTE gas and this is more than July when we ran the air because of record heat.

3-4 years ago I bought a home from an out of state investor and we sent them the money and they gave us the combination to the lock on the door. They told us to have the water turned on but the power was left on as a courtesy. Come to find out the water service line was busted and the company knew about it so we moved. Now 3 years later after getting ahead by 2 months on my Consumers bill to be ready for layoff I'm booted off the protection plan and told I'm gonna get turned off in 2 weeks for an illegal turn on. I have 2 small children in my home and no income due to layoff. I did not hook it up nor do I know how. I'm not an electrician. Then when asking for the date it was hooked up they gave me a ten month span of time. They won't let me make payments or postpone it long enough to fight it.

After installing the "smart meter" our bill has steadily increased. We spent $$$ on energy saving bulbs for all the lights and keep the propane heat at 62 and the bill just keeps rising. We need another choice for electric.

I've owned my house for 4 years and NEVER has an electric bill over 250. This month it was $650. I called and asked about it and the women told me I was a liar and I used the most energy on Christmas Day. I WASN'T EVEN HOME CHRISTMAS DAY. She then again called me a liar and said her computer doesn't lie. I stated that they could add my previous 2 bills up and they still wouldn't total $650 and her reply was, "Well this was the coldest month we have had in years and years." Guess I didn't realize that it never gets cold in Michigan except for this year huh. Ever since they put these smart meters on, my bill went up but nothing like this. I only heat 2 rooms in a small ranch style house, no possible way this bill should be this high but what makes me the maddest is the fact that the customer service won't even attempt to help. Absolutely ridiculous.

I called Consumers this morning to find out why our bill has more than doubled since the smart meter was installed. Was told we have electric heaters and an oxygen tank and an electric fireplace. First of all we don't, but even if we did how would they know that? Disturbing, I told her we didn't have those things, and she got very rude telling me we were using almost 4,800 kw and we are being charged 4.77 per kw for distribution which totaled to be 226 on top of our bill for 436.

Consumers Energy is a joke. They charged me $530 Dollars for one month. Constant complaints, and overcharging customers. Yet nothing is done to help the public. We need to demand a investigation. This goes on far too often. So many customer complaints, how are they still able to run like this.