Consumers Energy

Dear Consumers Power

Apparently we had a gas leak at our meter. James knocked on our door and let us know that he was here to check our line. He was very friendly and efficient! If it hadn't been for consumers sending James out, things could have gone wrong. So thank you for being friendly and efficient and repairing a leak that could have had a horrible outcome! James certainly takes his job seriously and should be recognized for his friendliness!

We purchased property and built a pole barn with a full bathroom and are living in an RV as we will be building a house soon. Because we do not currently have a house going in Consumers is charging us and extra $3000 to put in electric. They said we won't be using enough energy at this point and they need to make money. The amount could be refundable but most likely not, according to them.

Had a very high bill and when I called first thing they ask is if I had central air and then proceeded to blame it all on that, didn't matter that my bill was way higher then last year and I had a inground pool running last year, I asked them to come out and check the meter and they wouldn't even think of that, they say there is nothing wrong with their smart meter ever.

After several mailings and e-mails I decided to sign up for the peak power savings program. What a nightmare it has been. Two individuals arrived appearing to be sub contracted to hook up the device. They slid my unit out, and screwed into my siding the device to control my AC. The first time I we went to use our AC the following spring 2019 it was not blowing cold. We had to call a service who said our refrigerant was low. We paid over $200 to get it fixed.

Consumers had a subcontractor clear cut trees in the name of line management. But they left all the stumps for me to deal with. It was on the edge of a field that the trees were removed. So now that the trees are removed I would like to make the "best of it" and mow the area. I called them a couple times asking when they would remove the stumps. "Consumers does not remove the stumps" they said. I asked them for a check so I can rent equipment to do it. "We don't do that either" I was told.

Annitra answered the phone and I could hear her on the line. She didn't respond to my hellos until I figured I was having bad cell reception and almost hung up. She did get her job done. However if I had the option I would not deal with there condescending attitudes. My questions were ignored, so long as she got the steps to her job completed she was ready not to help any further than that.

At 2:30pm I realized my furnace had not run on 1/16/2019 since earlier that day. I called the 888-221-4429 number to place a service claim. I finally got a call back from Air Comfort at 3:14, and they wanted to schedule a service call the following morning. NOT THAT NIGHT. In January, with claims of 24/7 response, I feel I should have had a service that same night. I called Consumers back to switch service suppliers, they said that they "WOULD NOT". I had been paying for the service contract since 2011, and felt that I deserved more prompt response.

I had a new whole house generator installed in March 2019 and communicated with Consumers Energy the need for an upgraded meter. At that time they told me it would be coordinated at the time of my generator installation. Much to my dismay, it is now September 2019 and the project is still not done. Without getting into all the grim details, suffice it to say this organization needs a course on communication skills. Even though each representative that I spoke to was friendly and courteous, there was a complete breakdown of communication between design, installation, and restoration. They must have wasted thousands if not tens of thousands on the job due to lack of leadership and organizational skills.

Kevin the gentleman who works for Consumers Energy was so amazing. He discussed what the reason he was at our house. Explained in detail. Beyond polite. And had genuine concern for our safety. We appreciate Consumers Energy and the employees who do an amazing job representing your company. Thank you. Keep up the great service that you provide.