Consumers Energy Reviews

Consumers caused a sink hole in my parking lot and it’s been impossible trying to reach someone in the damage claim department. This has been a horrible experience.

I got home this June and had been on vacation the whole month. My bill comes and it was like $5. I thought well that's not right so I overpaid purposely. So then I get another bill saying that I owe like $35. I'm thinking that can't be right because I paid extra last time. Then I find out that they're claiming, claiming! That there was some sort of error. So I called the girl said I owed $5.08 I believe it was. And I saw you guys are going to have to wait till next month because I've paid twice now for this month and now you guys are claiming there's an error. But it wasn't just me apparently across the board.. well I get my bill this month and now I owe $124 or something like that.

There are no centers where you can pay your utilities. So they force you into auto pay for the quick robbery. On their app, it's three dollars per transaction and that the kiosk it's two dollars. I cannot pay for no customer service while being robbed. My card is on your files but you won't charge it because you want to impose a fee. Foolery if you ask me.

Awful company. Somehow they are allowed to hold a monopoly over Michigan power. They raise their rates constantly without adding anything of value for their customers. It seems like they have the government of Michigan in their pocket. We also lose power in great weather, often with no reimbursement on our bill. It's pretty pathetic that they are our only choice and are allowed to be so awful and money-hungry. This is what weak state leadership gets you.

Alec was well versed in everything. He answered all my questions without hesitation, he made sure aftervhecws done that I was completely satisfied and he made sure the area was just as he had found it.

They have one of the worst payment websites ever imaginable.

Give factual statements on restoration time. One of the first ones out of power at 12:16 am Friday and one of the last ones restored Monday 5:02 am.

Out for days and haven’t seen ANY utility trucks at all. Consumers is a money hungry, overpaid early retirement company for its employees who generally seem to be prude snobs. Apparently, Consumers doesn’t want to pay Holiday Pay to its outage crews, so they just wait until after the Fourth to restore power. After all, it’s not their homes without power, so who gives a rip, right?

Constantly lose power. Their estimated time is very inaccurate. It takes days to get power back on. Very slow moving.

The service is undependable as without power for over 5 days wrecked all my food in my freezer and they want you to do a marathon essay to get reimbursed which you get denied anyway. They're so hard up for money and gouge in their customers. They tack on late fees for one day. Customer service agents don't care about their customers.

By far the worst company I've ever dealt with. They broke my fence during COVID and said they would replace it. Called, called and called. No answer during COVID times, then when I did finally get ahold of someone the person was no longer working there and couldn't help me. They charge outrageous rates and screw everyone at peak times. They ask for rate hikes the first day that they're allowed because they're so money hungry. Numerous power outages and upgrades were supposed to fix issues but never did and I live off main m55! Very very greedy and not caring about their customers. I wish this company would wipe the slate and start over better or go bankrupt so we can have a fresh start in Michigan.

The rudest, worst customer service I have ever experienced from any company ever. Double charges won't do anything to fix it because they don't have any competitors. Just trash.

For the first time in 30 years I’m behind on paying my electric bill for Consumers Energy because of all the added on fees. I used to pay my bill in full each and every month for 30 years, but not now. My electric bill keeps getting higher and higher and I have been cutting energy usage. The added fees are now way higher than my actual monthly usage. It’s beyond ridiculous that they can get away with it and put hardships on their customers.

We’ve been without power now for about 20 hours. I completely understand that this was due to a storm and outages happen. What bothers me is the updates I have been receiving regarding restoration of service. It has become quite obvious that the emails I get are computer generated and a new one is sent every four (4) hours when the project time for restoration comes and goes. I am on my sixth (6th) such notice. I would rather receive a message stating the Consumer’s has no idea when power will be restored instead of giving me false hope time and again. This makes me feel very under appreciated as a customer. Judging from the map of outages, it would appear that the number of outages is low as compared to other weather events. The, “All hands on deck” mantra does not seem to be in force at this time. Overall, I like Consumer’s Energy though I feel the constant rate hikes hurting more and more people.

I would give Consumers Energy zero stars if that were an option. I have been without power for 30 hours. Website stated power restored. No it isn't. Now it says 8 1/2 more hours. They should have had other crews come to help from out of state. This is unacceptable performance out of a company that gets a rate hike every 3 to 4 months. All of my groceries are going to the trash.

Be advised to all private and corporate parties contemplating moving to Michigan for business, school, family or work. Michigan provides electricity to private homes and businesses via Consumers Energy; this company has a monopoly on electricity in Michigan and is not regulated by the state or any private entity. In other states the same electricity would cost you approximately $400 per month, in Michigan the same electricity will cost you approximately $700-$1000 per month. The state politics here encourage Consumers to exploit its customers. DO NOT MOVE TO MICHIGAN unless you are extremely rich, otherwise you will lose your savings by simply paying your electric bill.

Consumers Energy is absolutely the worst company in Michigan. Rate hike after rate hike after rate hike. I mean they are literally running our pockets dry, and Michigan's senior citizens living on a fixed income have no way to keep up with constantly raising prices. It's gotten to the point that I'm not even sure if we really need power. I mean, ripping off the community in order to pay the CEO 10$ million per year is insane. I wish we could run this company out of Michigan. If I could give 0 stars I would.

Consumers conveniently didn't bill me for 3 months while there was an electrical issue in my home, causing the home to draw more than 4x the usual usage despite no one being home at the time. They then sent a $2,300 bill and offered no explanation other than their system had a glitch and didn't send a monthly bill. Had I known there was an electrical issue, I could've fixed it in the first month and saved myself $1,500+, but because of a system issue, I'm now on the hook for the full bill. A real convenient system glitch if you ask me. Great way to put the burden of your inadequacies on your customers.

I don't understand how Consumers Energy can give people an estimated time of restoration and don't follow through and just keep giving different restoration times. I am sick of being put on the back burner. My wife is on oxygen and she needs her oxygen. We are very low income. Can't afford to be buying $80 worth of gas a day to run a generator and not being reimbursed for it. I'm so sick of consumers energy. They are the worst freaking company in the world. It's a big Monopoly.

I have so much negativity towards this company that I won’t be able to write it all. I had a new construction home that took over three months to be approved and hooked up. Employees told me there is one woman in particular that just will not work and the company does nothing about it because she’s a woman in a male dominated industry. The worst is the several power failures and the long length of time to restore it. They are on a ten year tree clearing cycle and they don’t cut tall trees that are outside the radius. Underground wires in public areas are almost nonexistent. I have deep loathing for this company and I’m angry that in a capitalist economy we have no choice except to take what they give.

The fact I can't choose a different energy provider straight makes me mad. This company does nothing but steal money from the public. I have been having the same usage and my bill has doubled.

Applied for an energy rebate on new HVAC system in early October. Received email late October that it was approved. 90 days later still no rebate check. Excuse from Consumers Energy is that my application was "put on hold" while they close out their 2025 books. Wish homeowners had choices for their electricity services.

I'm single in a very small house. I wanted a small house to keep my bills small. But are they? NO ** WAY! Where I am the gas and electric are both coming from Consumers. BOTH bills for the winter (my 3rd month living here) are slowly creeping up. So they are coming to about $85+ each. I looked at the itemization...WTF? $17 was my gas charges and $33 for my electric. So that's about $50 plus I can understand another 10-20 in taxes but ALL the other amounts more than DOUBLE my LITTLE HOUSE bill. Next month is gonna be $20 more. And my daughter has a larger house and they are charging her MORE THAN DOUBLE JUST FOR ELECTRIC, over $500. THIS IS RIDICULOUS!

After reading the thousands of bad reviews about this company I think there should be a class action lawsuit and an investigation into their practices and their over charging customers. I set my thermostat at 65 degrees yet they still bill me $200. Also the extra fees on my bill are a complete SCAM!!!

Started with a 10 pm restoration, then 5 am, then 10:45 am, now 2:15 pm. Power has been out for 36 hours. Come on, it's cold outside, pay for overtime, after all we pay high electricity. And they haven't even sent a team yet. So I'm pretty sure I won't have electricity at 2:15. It's dangerous to be checking when they send these imaginary times. Please do better, seniors have a hard time without power. We have drove to our home 3 times. Because imaginary restoration times.. And I understand that Consumers energy didn't start the winter storm, but it's all on them how they respond to it.. Do better, ps. My husband picked up many branches off the road and of course we keep checking on our house, so if we can drive these roads, please don't use it as an excuse.

Our landscapers nicked an under line with Consumer Power. The Consumer Power crew worked in the cold wet weather to fix the line. They kept us informed, were extremely polite and completed the job very quickly. Very impressed.

There was work being done on our street to complete the lines. In order to complete the lines safely, they shut off gas to our homes (understandable). I called them to come turn our gas on (scheduled for 4pm-8pm). Nobody showed up nor did they call. It’s fast approaching winter here and it is below 40 degrees Fahrenheit outside. Our house temperature is dropping fast. When I called to ask them about the delay, they told me they didn’t get to everyone yesterday and a lot of people were still without gas to their homes. I was never given a time of when they will show up today and was rushed off the phone. We live in Michigan, it is mid November, we are cold.

Natural gas was shut off to my 88 yr old mother's home for maintenance or emergency. Consumers could not tell me which one. The gas valve was shut off with a tag put on it. No one was informed and no note was left on door. My mother notified us that the house was cold. Temps dropped in the low 20's at night. Being that I was out of town I hired someone to go check out the furnace. He found the gas had been turned off. Contacted Consumers to get gas turned back on. When I asked how this could happen with no one being notified. I got a snotty answer that a tag was put on the valve and she could have found it when checking to see if the gas was still on. I said she is 88 yrs old. She just knows the furnace isn't working. I was told they don't need to inform anyone if it is for maintenance or emergency.

I was on a payment plan because Consumers was not reading our meter to our house for a year, we have 2 meters - one for the house and one for our barn. I thought they finally added both of them to the statement that we received to save paper. I was making my payments and also my current balance per month. Well the last month I sent in my payment they could not find in their system, even though I seen it cleared my bank. They would not look into where my check went even though I gave them all the info off the back of the check, just kept saying we can't find it. They disconnected our power and I had to make 4 credit/debit payments to restore our power and was charged $2.99 for each transaction to get our power back on.

This is the SECOND time these idiots have stolen my home heating credit from the State of Michigan. I checked the box #18 "You must check this box to receive a refund from your heat provider for any overpayment to your heat account." I did not owe them any money for any bills. I had a credit of $195. Again, I checked the box to SEND ME THE CHECK FOR THE HOME HEATING CREDIT. These stupid fools again, applied it to my account. I do not want it applied to my account. I am qualified for the SER with the State of MI. My balance is currently $943.92. I need a check mailed to me immediately for this amount or I'm filing a lawsuit. You are uneducated scumbags. SEND ME THE CHECK FOR THE HOME HEATING CREDIT.

I am writing to express my deep frustration and disappointment with Consumers Energy’s continual rate increases. Month after month, it seems that your customers are expected to shoulder the financial consequences of mismanagement, profit-seeking, or questionable planning decisions. These hikes are not only unsustainable — they are making it harder for families like mine to simply live.

This Monopoly is outrageous! We’ve caught them charging us when we were on vacation. They jacked our bill on the days we weren’t home. We have receipts showing we weren’t home. But as charged as we were. They overcharge then tell you tough you're paying or losing electric. They can charge and lie you used a certain amount of kilowatt when you really didn’t. We went from a 130 bill to 440 the next month then to 252. They blame an appliance, the hot weather anything but them cooking the books. No other options for electric. That is called a monopoly people. Customer service blames us or our house. Supervisors at corporate blame us. And you can file a complaint with BBB. They do nothing. MDLRA also does nothing about it. I don’t know how Consumers Energy gets away with this. And the fees are outrageous. This is the worst company and I sure hope the News in Michigan investigates this nonsense!

Consumers' rates used to be obtainable back in the day. Even with doing all of the "recommended" steps and procedures suggested BY THEM to help maintain minimal energy usage, our most recent electric bill went up $100. Also, when are you all going to trim the trees back from the power lines????

Now I see why my bill is so high, I can't afford to live. My husband and I are about to lose everything and we both work 6 days a week. We are told we make too much money to qualify for help. Never received a home heating credit, literally ever. We used only $72 in energy but are being charged $302. That's $230 in "other charges". Last month, we were charged almost $500. We also have energy saving appliances and lighting.

The fees are completely unethical. This company is a scam by any definition. Their app sucks and won't take new payment methods. I've been stuck with this horrible company for 15+ years. My next door neighbor is fortunate enough to have tri County power. Their bill is SIGNIFICANTLY cheaper and they have internet. Their power goes out maybe 1 time for every 15 times my power goes out.

I am not entirely sure who I talk to about a week ago but I wanted to give them a shout out. I really appreciate him figuring things out for me and helping me get the best outcome. He was also very understanding. I really appreciate it.!

Worst customer service on the planet, they place new restrictions on customers with no oversight, state department needs to investigate this company, only being able to use this company for service is blackmail and extortion, we need more options.

Consumers Energy stopped trimming trees during Covid and now out of hand causing several outages even on nice days. Marked trees with blue dots and never completed the job. A guy came out with a hand trimmer and trimmed one limb and said they would have to come back with special equipment and never did. Prices going up and service going down. Their tree cutting contractor only cuts the easy stuff from the road. Only a matter of time before Michigan has a really bad storm and thousands will be out of power for a month or longer. The last broken tree limb laying on the wires I had to remove myself and I’m 70 years old as they never came.

Consumers Energy is absolutely the worse when it comes to restoration and outages! This is the 3rd outage and it usually takes 2 days to restore power! ETR is a joke! We need to invest in alternative sources of energy. Solar and Windmill should be easily available!

Consumers Energy Helping Neighbors Program is amazing! The people who come to your home are nice and knowledgeable and they was able to supply me with a new furnace and ac unit! Thank you so much! You have no idea how much this helped me.