Consumers Energy

Consumers Energy

Michigan

 2.5/5 (537 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Consumers Energy

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Consumers Energy Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Consumers Energy?
How do I know I can trust these reviews about Consumers Energy?
  • 4,010,213 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2022

Every time a little wind kicks up the neighbor's tree limbs arc and blow the fuse in the transformer pole. They never provide accurate estimates. This happens 6 times a year or more. I have to quickly run and throw my main breaker to prevent more devices from frying when they restore power. I complained about my router, fridge, and air conditioner being fried and their engineer said, "Spend more money on your surge protectors.". They are worthless. It's too bad the government picks these people over the smaller and more diverse, renewable, and resilient competition.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 5, 2022

I have a bill for a utility company but it does not belong to me. I was homeless then in a rehabilitation residential unit. Come to find that someone used my name so I could not see this. How are they allowed to do this without a lease? I never had a bill at that address. I was only using it for mail. How do I fight this?

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Utility Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: June 18, 2022

    It's a busy world full of busy people like me. We have things to do, business to take care of, condos to buy and move into. If anyone isn't doing everything in their power to speed along this process of the community functioning properly, then something is seriously wrong with them. When I call any company of any kind, the problem isn't when I'm stuck with a robot that just sits there and overexplains what buttons I should push, depending on what I called for; the problem is when the first list of options DOESN'T INCLUDE GETTING CONNECTED TO AN AGENT!!!

    I shouldn't have to explain why being forced to repeatedly strain my ears, listen to my options described to me in vague, unhelpful ways, then push random buttons in the hope that it might take me further down this rabbit hole is completely unacceptable. Whoever decided that this was the proper way to handle callers and whoever kept failing to notice the problem and deal with it accordingly, they all need to be fired and sent to starve in the streets. Good job leaving me with a stellar first impression, Consumers Energy. Go fix yourself or die.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 26, 2022

    About a month and a half to two months ago someone came by to talk to us about cutting a couple branches off our tree for the line going through our yard. Yesterday we got home and our tree (only one in our yard) was hacked hideously! If they were cutting that much off they should’ve just told us they were going to cut the whole tree down! We never had a problem with this tree with the power line. Now we are probably going to have to get rid of the only tree we’ve enjoyed for years in our yard!!! We expected better professionalism than this! We are VERY unhappy with the service done!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 18, 2022

    We have construction on our street that required the gas to be turned off during the day during early March. We called to have service restored and they said they would come between 9am-12pm and someone needed to be home. My partner stayed home and no one came. At 12:15 he called. They reported that the rep came and no one answered, but we have a very loud dog who never barked. He then set up a new time, 3pm-6pm. Again, no one showed. We called at 6pm, they cancelled the appointment because we had already had one that day. They refused to come again until the next morning. All the customer service reps were nice enough, but management refused to do anything. Temperatures dropped into the 30s that night and my kids had to sleep in their winter coats with every blanket in the house. I was told I would be getting a call from their customer care team but never received one and they will not transfer me when I call the reps.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 22, 2021

    She is just outstanding and super professional. I will hire her to run my business. The quality of work she represents is 2nd to none. She went beyond her means to take care of the business at hand. She deserves a raise. She needs to be in business on her own that she will be a millionaire.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2021

    We lost power a couple times throughout the summer. 1 was almost a week. Now we lost power this past weekend for 3 days. Had power back 1 day and now we are without again. They are a joke. Terrible service. Every time the wind blows we seem to lose power. Then charge a service few every month which is more than the energy we lose. If you can go to DTE or Great Lakes. Stay away from Consumers.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2021

    Never use the appliance service plan with Consumers Energy! I am on the gold plan. They sent a contractor out to put a valve on my water heater and he installed it incorrectly, which has been a big problem for me. Now, they said they closed my case because they don't deal with install issues and they won't fix it. Are you kidding me!? I will cancel my contract come May!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 25, 2021

    Consumers Energy is horrible. We are always losing power and they always take a long time to fix it. We have spent so much money in replacing food because of them. When are they going to actually fix the problem instead of constantly bandaiding it? Lord knows they way over charge everyone, the least they can do is provide decent service!

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 15, 2021

    Our power had been out since Tuesday. It came back on briefly on Friday and now it is out again. We have lost all of our groceries and are not in a good financial position to be dealing with this. They say they are working on it but there hasn't been a single truck in our neighborhood today. Now all of our food has gone bad and they keep postponing when it will be fixed. Absolutely ridiculous. They knew about our outage at 10 am. Didn't dispatch a crew until 4:30 pm, and it still hasn't been resolved tonight. Disgraceful service.

    5 people found this review helpful
    Loading more reviews...

    Consumers Energy Company Information

    Company Name:
    Consumers Energy
    Website:
    www.consumersenergy.com