SoCalGas Reviews

Shut off gas to our 31 unit apartment building because of a supposed leak. The issue was resolved immediately and we have been trying to contact their support team to get a technician back out to turn the gas back on. It has now been 4 days and tenants have no hot water, cannot use stoves to cook or make food, and cannot use laundry facilities. This monopoly is holding us hostage and there is unfortunately nothing we can do about it. The state protects them and allows this criminal operation to keep scamming citizens.

Customer service is atrocious. They use AI that will spin you in circles if the question is slightly different than the parameters within AI's algorithm. The service managers and designers of the system should be fired!

Y'all keep sending me emails saying I'm using more but in reality I'm using less.. It's all you raising your prices and scamming us.. My heat in the winter time 1yr ago was set at 70 days 76 nights.. This past yr it was set at 66 days 68 nights.. I froze! We shower the same.. 2 loads of laundry a week hasn't changed in yrs.. We hardly ever use stove or oven due to having an air fryer.. And the last 2 yrs haven't used oven for Thanksgiving due to it just being me and my son.. Before that was pies, turkey, everything was used for at least 2 days during Thanksgiving and bill was cheaper.. Nothing in 2 yrs and bill is higher and I'm using more.. Washing dishes has decreased due to air fryer... Please tell me more lies about how I'm using more gas! Really! Y'all ought to be ashamed of yourselves taking advantage of people!

3/22/2026 I just wanted to say thank you for the excellent service today. Travis was professional, courteous, and took the time to explain everything clearly. It’s really appreciated—great job! Thank you.

I just found out that The Southern California Gas Company is planning on offshoring Customer service jobs to an undisclosed foreign country. In the meantime, they're continuing to layoff workers in California. So now, in an effort to increase their own profits, my private information, including my Social Security Number, will to accessible in foreign country. This seems like an unfair business practice. The gas company shouldn't be allowed to have such critical personal information on record if they intend to share it with 3rd party foreign countries. They profit so we can be exposed to any number of scams, or identity theft.

So Cal Gas -Organized Criminals who take advantage of their customers. I have a feeling they will be on the News soon with all these scams coming to light. It’s something else to watch how people take advantage and then act like law abiding organizations. It’s a shame.

Company alone deserves a one star based on their website that is borderline inoperable. Took a few hours to set up a simple payment that should have taken 2 minutes and also never should have changed. These flaws in website design, systems and random changes in account numbers will definitely rob hundreds of people of their time and money due to late fees they will have to accrue due to these issues. Not to mention the headache as well.

A hopelessly understaffed company that cannot offer acceptable service times. There is no accountability, communication, nor consequences for them as it is a monopoly. They require a 13 hour window for you to stay home to be present, and even after confirming my appointment 3 times over the phone to ensure my 13 hour wait was worthwhile, the technician still did not show up. Their technicians are too understaffed to meet minimum standards. Also, their technicians have no way of communicating with each other to inform or help one another to complete services. These wait times and the lack of communication is unacceptable. Service is below the minimum standard. If you have an issue like me, I suggest you leave a complaint with the CA Public Utilities Commission (CPUC).

Melissa has zero knowledge of customer service. She was so rude and I was trying to talk to a supervisor and she put me on hold for some time and then said the supervisors told her what to tell me and trying to hang up on me, saying that the supervisor refused to talk to me. I just remind them that we are the customers and they think that they make you a favor. Really awful experience.

South California Gas is not a utility company, but a criminal organization shielded by Californian regulators as a monopoly. Charging exorbitant tariffs for dirty fuel is unacceptable. Lawmakers and citizens must take clear action. The best solution is to decriminalize this organization and de-merge it into multiple smaller municipal service companies that are directly accountable to the people they serve.