SoCalGas

I recently moved. I went online to transfer my service. It went through then today they cut off my gas. I called and they said they couldn’t come out until Monday to turn it back on. I explained it never should of been turned off to begin with. They won’t consider it as an emergency even though it’s freezing and I have a baby. So I have to go four days without any heat or hot water. Horrible service.

Updated on 11/23/2021: This complaint is a follow-on from my complaint of November 22, 2021. The appointment was rescheduled for today the 23rd sometime between early AM until 8:00 PM the same day, which means I cannot leave the house for fear of not being here when the technician arrives. Today he arrived at 4:35. He said he had to see the notice that the house was clear. I told him that the fumigation co. must have taken it with him because there was nothing here. I was told that without that notice, he couldn't do anything. I even contacted the fumigation company and he talked directly with them.

SoCal gas is fair in price. They also notify clients on usage comparison so they can make usage adjustments to save. I also appreciate their notifications on third party coverages for gas lines so that clients know what additional charges may affect them.

So Cal Gas company has good service, but their home energy conservation program did nothing for me. They just wasted my time. I tried to tell them that the water heater had problems, but they didn't listen, so I had to call a real professional. Also, the rates have gone up too much.

Renting a house with adult kids with minimum jobs and going to college. I have a full time job and the Electric bill is well over 1,000.00 and yes there is a pool there but is turn off and the bill is still over 1,000 and we do all washing and running the dishwasher after 9 pm. I just don’t know the rent is high. I been on my job for 25 years. I just don’t how I will ever pay this off.

Absolutely the worst customer service ever. Years of mistakes by So Cal Gas to make a simple name correction on my account, that still isn’t corrected. And now a new problem, I was recently double charged for my monthly payment. I called so cal gas and they did see the double charge. I was then promised either a credit to my so cal gas account or credit to my bank account for $98.16, the amount of the overcharge. They said I should receive the credit in 3-5 business days. A few weeks later and no credit, so I called so cal gas again. This time they told me they mailed me a check for $98.16. However, they made the check payable to my father who died in 2001. I have no idea why the check was issued in his name since the overcharge clearly came out of my bank account.

This is absolutely impossible to bear with the SoCalGas service attitude to the Customers! Together with my wife we've started smelling a notorious looming gas odor in our apartment in Hawthorne about 8 PM (Sunday Dec 30, 2019 night) which made us very concerned of course and I reported to the property manager to come. Once manager showed up, she confirmed that the slight smell of natural gas is present and offered to give a call to the SCG. Especially that was found appropriated because we've already called them in the same issue, for that time the leakage was found at an adjacent to ours apartment. But this time the waiting has turned into a mere nightmare (literally because it was night).

I made the mistake of paying online, where I was tricked into getting paperless statements. No bill was sent to my mailbox, until the day after they cut off my gas. When they do that, they charge another $91 -- $16 to turn gas back on, and $75 deposit -- on top of your previous bill. On top of that, they want me to stay home from work for an entire day, so they can send a technician to turn on the gas. No thanks. I'll just go without for a while. Wish there was another option besides these jerks who obviously do not care about their customers.

Not only their phone personnel was rude but even the person who came out to diagnose the gas leak was extremely rude. I surmise they act this way because there are no other gas companies that we can turn to. This is a monopoly and we have to deal with their uncaring service.

They need to train the contact center reps better. Customers are calling to resolve an issue and that should be your focus. She kept trying to tell me what the rules were and what the field reps are NOT required to do. Her field rep pulled out my washer dryer to turn off the valve and so now they have to pull it out again to turn it on. She says they are not required to do so and I should have someone else come in and turn it on. In speaking to the field reps, in order for them to do their jobs, they have to do what the contact center says they are not required to do. Regardless, none of that resolved my issue and she was so rude and demeaning.