SoCalGas Reviews

I would leave a 0 star if possible. We recently moved in to our home, with some miscommunication we thought we set our gas bill to autopay, turns out we didn’t and were disconnected. Unfortunately we never received a notice… Called and talked to Richard, he set up our account and set up our activation date. Transferred our call to a coupon service without notice, not giving us a chance to plead our case. We decided to try the Spanish service, the call went even worse with Mrs. ** where she acted like we purposefully avoided paying and constantly interrupting to let us know we were lucky to have an activation date so soon. Unfortunately, they are our only option so here we are… waiting for an activation with two little kids. Hoping our technician is WAY more professional.

The absolute worst company. Didn't help me with a single thing. I needed help trying to find the gas meter at my new apartment and the lady goes "I can only wait for a minute before I have to hang up, good bye". Every time I call I'm on the phone with a robot for 20 minutes.

I called with a billing question. I just needed some clarification because my bill was less than what I knew I owed and wanted to make sure I paid the correct amount. The rep had a short fuse, gave some details regarding a credit I had received while speaking to me in a condescending tone, and then hung up on me.

SoCalGas needs to upgrade its billing practices. Here are specific recommendations;

I don't have anything other than the water heater that uses gas in the house and I only used about 18 gallons of hot water in the month of January washing dishes in the sink. I don't leave the water running while washing. I wash and set it in the next sink to rinse all at the same time. I was charged $400.00. To heat a gallon of water only costs about 1 to 2 cents. How does 18 to 36 cents turn into $400.00? It does when you have corruption running the gas company. And what can we do about it? I've looked for any class action regarding this rip off. NOTHING to be found!

Paid additional 700 dollars for the level plan for 6 months. I should have paid the 500 December bill and move on instead of signing in to the level plan. The total payment as of to date is 2300 dollars since December. If I had stayed and not sign in to the level plan I would have save 1800 dollars. Therefore the Level plan is going to cost you more instead of saving money. It's really a deferred payment in which you will be paying for the difference later. Stay out of this Level Plan for I believed it's a total rip-off. Those extra money I paid I could go to Hawaii for a vacation and back twice and still have 900 dollars to go to the England or Ireland. Please be aware what you get into when it comes to these utility companies.

Natural gas prices are at an all time low yet SoCalGas is ripping everyone off. Typical for California to allow this to happen. My wife and myself are gone Mon-Friday 12 hours a day. Gas bill was 18-20$ on average. Now my gas bill is 134$. I hope socalgas gets sued and all these rich bastards pay the price.

Yesterday I called for gas smell outside my house, smelled really bad, and never came, I received a call back after 1 hour, saying it's from refinery, there's none closed to me in city Of Compton, wow really, wasn't that a emergency, smh.

Being a senior citizen living alone on a fixed income I was certainly upset when my January gas bill was over $320 which is considerably high from what I usually pay. My payments are made through autopay so I was shocked when I viewed my online bank statement, after that I tried paying more attention to my usage, however to my surprise the amount of $937.42 was autopaid for the month of February! This has caused a major financial problem for me in that property taxes and home insurance as well as other expenses were all being paid as well! This is ridiculous!

I gave birth April 30, 2022 June 5, 2022, I lost his father at the age of 45 yrs old. We have always paid our bills early or on time & never late. I couldn’t bond with my son to be by my partner's bedside and he died without getting the chance to meet his son or hold him due to hospital regulations from Covid 19. I was out of work for months and out of nowhere recently a $20-99$ -130$ bill came out to $440 bill and my checks since November 2022 have been $0.00 due to had exhausted my vacation and sick time during his hospitalization and to grief, same time trying to baby bond & it has been very hard.