SoCalGas

SoCalGas Reviews

California

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About SoCalGas

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SoCalGas Reviews

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    How do I know I can trust these reviews about SoCalGas?
    • 4,482,017 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed April 27, 2024

    The absolute worst company. Didn't help me with a single thing. I needed help trying to find the gas meter at my new apartment and the lady goes "I can only wait for a minute before I have to hang up, good bye". Every time I call I'm on the phone with a robot for 20 minutes.

    Customer ServiceStaff

    Reviewed April 10, 2024

    I called with a billing question. I just needed some clarification because my bill was less than what I knew I owed and wanted to make sure I paid the correct amount. The rep had a short fuse, gave some details regarding a credit I had received while speaking to me in a condescending tone, and then hung up on me.

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      Reviewed April 3, 2024

      SoCalGas needs to upgrade its billing practices. Here are specific recommendations;

      1. Provide an APP for bill pay - keeping the web login as backup.

      2. When a payment is scheduled, acknowledge via email that payment has been scheduled, include date of scheduled payment and amount to be billed. State that no further action is necessary.

      Most of all AVOID sending a bill reminder as it confuses the payor! In short, display a modicum of intelligence via upgraded software in the contemporary sense, comparable to what other businesses are doing. Use SCE as an example. OK???

      Customer Service

      Reviewed Oct. 4, 2023

      I don't have anything other than the water heater that uses gas in the house and I only used about 18 gallons of hot water in the month of January washing dishes in the sink. I don't leave the water running while washing. I wash and set it in the next sink to rinse all at the same time. I was charged $400.00. To heat a gallon of water only costs about 1 to 2 cents. How does 18 to 36 cents turn into $400.00? It does when you have corruption running the gas company. And what can we do about it? I've looked for any class action regarding this rip off. NOTHING to be found!

      I signed up for the forgiveness plan just before the company did this to everyone and made one payment then things changed and they put the gas service in my name when I told them not to. But they insisted. In taking my info they wanted my soc security number. I said No! They have no business asking for your soc security number so don't give it to them. When I refused customer service said "Well it will take longer to process." I don't care. You are not getting my soc security number! There wasn't any delay in processing. That was a complete LIE. It's been since January the last time they saw $ from me and the gas is still on. I want to sue them!

      Price

      Reviewed Aug. 25, 2023

      Paid additional 700 dollars for the level plan for 6 months. I should have paid the 500 December bill and move on instead of signing in to the level plan. The total payment as of to date is 2300 dollars since December. If I had stayed and not sign in to the level plan I would have save 1800 dollars. Therefore the Level plan is going to cost you more instead of saving money. It's really a deferred payment in which you will be paying for the difference later. Stay out of this Level Plan for I believed it's a total rip-off. Those extra money I paid I could go to Hawaii for a vacation and back twice and still have 900 dollars to go to the England or Ireland. Please be aware what you get into when it comes to these utility companies.

      Price

      Reviewed March 23, 2023

      Natural gas prices are at an all time low yet SoCalGas is ripping everyone off. Typical for California to allow this to happen. My wife and myself are gone Mon-Friday 12 hours a day. Gas bill was 18-20$ on average. Now my gas bill is 134$. I hope socalgas gets sued and all these rich bastards pay the price.

      Customer Service

      Reviewed Feb. 26, 2023

      Yesterday I called for gas smell outside my house, smelled really bad, and never came, I received a call back after 1 hour, saying it's from refinery, there's none closed to me in city Of Compton, wow really, wasn't that a emergency, smh.

      PriceStaff

      Reviewed Feb. 24, 2023

      Being a senior citizen living alone on a fixed income I was certainly upset when my January gas bill was over $320 which is considerably high from what I usually pay. My payments are made through autopay so I was shocked when I viewed my online bank statement, after that I tried paying more attention to my usage, however to my surprise the amount of $937.42 was autopaid for the month of February! This has caused a major financial problem for me in that property taxes and home insurance as well as other expenses were all being paid as well! This is ridiculous!

      I attempted to log into my account and was denied access multiple times, probably due to all the other upset customers trying to do the same thing. Just like other complaints there is a 1.5 - 2 hour wait to talk to an agent so I knew that would be fruitless. I figure now I'll have to take out a loan to replenish funds when they've created a domino effect for all the bills being processed by my bank! Price gouging, this company is out of control and needs to be held accountable for shamelessly destroying people's lives.

      Customer ServicePunctuality & Speed

      Reviewed Feb. 8, 2023

      I gave birth April 30, 2022 June 5, 2022, I lost his father at the age of 45 yrs old. We have always paid our bills early or on time & never late. I couldn’t bond with my son to be by my partner's bedside and he died without getting the chance to meet his son or hold him due to hospital regulations from Covid 19. I was out of work for months and out of nowhere recently a $20-99$ -130$ bill came out to $440 bill and my checks since November 2022 have been $0.00 due to had exhausted my vacation and sick time during his hospitalization and to grief, same time trying to baby bond & it has been very hard.

      My daughter helped me with November bill & I haven’t paid rent since December and I don’t qualify for public assistance cash, I applied for all rental and bill resources and they are closed. I have had nervous breakdowns & I force myself to get to work to cumulate time, I’m trying my best. I called them to see if I could apply for their one-time forgiveness bill and say I don’t qualify. But you must have had a prior two years of good payments and be on care program prior to applying for the forgiveness bill and I don’t qualify how is that? I’m confused & now I’m scared to have my gas shut off with a 9-month-old child.

      Customer ServicePrice

      Reviewed Feb. 7, 2023

      I called Customer Service regarding a billing question and they said the wait time was between 1 and 1.5 hours and so I left my number to get a return call. I did receive the call, but then it abruptly cut off. I called back and this time I was put on hold for more than 40 min (I'm still on hold while I'm writing this). Also, the reason why I had called them was because I paid my bill 2 weeks EARLY and the autopay still charged me the same amount, even though the balance due on my account was $0. This is just unacceptable and they should update their autopay system to be more flexible and charge the customer more accurately.

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      SoCalGas Company Information

      Company Name:
      SoCalGas
      Formerly Named:
      Southern California Gas
      Website:
      www.socalgas.com