SoCalGas

I registered online, scheduled a payment, then attempted to view the pending payment. The login information was saved by phone as requested yet SoCalGas.com did not recognize my username, password, or both. I had created the account not 5 minutes before. Thought "it must need 24-48 hours to process." Tried again two days later same result. Called "customer service" (a joke) and was told I could reset my account information. I said put me back on paper billing. Obviously as trustworthy as Jerry Brown at SoCalGas. A monopoly, so no recourse. Thanks Democrats.

This is absolutely the worst company to get involved with! Unless you're like me and don't have any choice but to use them. They shut my gas off because of a clarification issue on their end, and once I cleared it up they proceeded to tell me I had to wait one week to get it back on because they had no open appointments. Are you kidding me? Do you know how embarrassing it is to ask people if I can shower and get ready at their house because I have no hot water. What a piece of crap company that they put helpless families in a position like this. They absolutely do not care one bit about their customers.

The gas company turned off our gas as we had a leak. We spent $12,000 to have it quickly fixed. We then contacted the gas company to have the gas turned on. They, of course, have no urgency to assist us. After waiting 45 minutes to speak with a human we were told it would be some time today. We have waited 8 hours. No one has showed up. We called again. To quote, “we are on the list but they can not give us any time of when a representative will be there.” How stupid is this. No private company could operate like this. We are 70 years old sitting in a cold house with no heat. We have been here all day. There is no accountability and we have no recourse.

So my service was shut off since October and they continued billing me when I called to complain. They simply said my bill was shut off due to gas leak when originally I was told it was due to non payment of 2 years which I know was a lie cause in order to start service we were forced to pay the prior bill. The tech hit my poor whizzing with a large black bar. Also removed lock chain off my fence illegally went into the premises even though front door was open. I’ve been given the runaround about my bill and hung up on when you’re not telling them what they want to hear. I have no gas because they now decided to refuse services until paid infiltrate. I have gas for over 7 years. Never has a issue like this with SoCal instead of taking responsibility they messed up in billing nor me.

Four days ago, we moved into our new home. Yesterday, the gas was turned off. I called SoCalGas and they stated that they had left a note on our door, and had sent us several warning mailings. Absolutely untrue, we had not received anything. They claim the earliest they can get a truck out to turn our gas back on is two weeks. I have children. The temperatures have been sub-zero. They will not be able to bathe before school, and we will not be able to cook for them. This is an outrageous and injurious abuse of monopoly power. I don't know what we can do except move in with friends until our gas is turned on.

They go out of their way to be helpful. Send mailers detailing how to conserve energy and offer complimentary services, like lighting/extinguishing pilots.

I changed my automatic payment plan on Jan 12 to pay one day before the due date on my bill which would have been 2/1/2018 (due date is 2/2/2018). However, the Gas Company processed my payment on 1/29/2018. This date would have been my payment date before I revised my automatic payment plan. My autopay was previously arranged for four days before the due date.

I contacted SoCalGas 3 months ago to have meter moved. After repeated phone calls - 5 to be exact, I finally got someone to come out and look at the job. Then after the supervisor lost our paperwork 2 times but cashed our check immediately, 1 month later scheduled to come out. On day of appointment, no call, no show. This monopoly needs to end! SoCalGas might actually be worse than Edison, it's close though.

I just bought a new home. Called to have the gas turned on and was told there is a 3 week wait time. Absolutely unacceptable. My wife and kids are expected to take cold showers, can't cook, can't heat the home. And we are stuck only having one company to go to. And it's 3 weeks?

My husband and I are moving into a new apartment on 12/15 and we cannot get our gas turned on until Jan 4th, 2018. That is 3 weeks from when opened our account. The new place has a gas stove, heater and water heater. It is beginning of winter and we will have no heat. We will have to spend money to eat out every meal as we cannot cook. We also have a baby and have no heat or hot water for baths or formula for 3 weeks! This is unacceptable.

This has to be one of the most dishonest companies when it comes to Utilities. We have no other choice but to purchase gas from them and they fully are aware of this. My bill is consistently wrong and I have been regularly overcharged. I brought this up to the CPUC and it was corrected for a while... Now I am back to being ripped off and the fight has started all over again. WHAT A JOKE! Illegally charging me for services not rendered. Keep an eye on your meter because they WILL steal from you if you let them.

After waiting months for a gas line repair that killed trees in our front yard they worked for days and when they finished we have no gas in our home. I can't get anyone on the phone to help. We have no heat, no hot water etc. I have been on hold for 1 hour at a time and then transferred and wait another hour and still have not reached anyone. Not sure what to do. They have a serious responsibility, and cannot deal with it. Whomever is in charge should be replaced fast.

The company has the only time frame from 7:00 AM to indefinite time. One becomes a "prisoner of SoCal" having to stay home without the ability to leave it. My service was scheduled for 10/30/2017, I had to step out for a few minutes to my next door neighbor, leaving a note on the door where I was with the unit # and phone, but the serviceman just reported "nobody home" and left. Needed to re-schedule for 10/31/2017. My wife waited the whole day and the serviceman came about 9:00 PM. This is not acceptable. I filed a complaint here: https://appsssl.cpuc.ca.gov/cpucapplication/. There is also a phone to call: 1-800-649-7570 Public Commission. Need to complain. Need to split this Monopoly!

The worst utility company in the world. Jesus, you have to wait WEEKS for the gas to be turned on. So what am I supposed to do in the meantime - heat up water in the microwave to use as a shower??? Then they have the nerve to charge you $25.00 to "turn on" the gas, which should be waived because of such a long wait. They have no competition and they take horrible advantage of the consumer. I just hate this company.

I wouldn't even give 1 star, if that was an option. We neglected to pay our bill due to unfortunate circumstances, so reasonably our service was shut off. Took us a 2-week pay period to pay the balance in full, in order to be reconnected. Called to do so, was told I would have to wait yet another week! That's 3 weeks of no cooking, cold hose-down for my 2 young school aged kids, no dryer, etc. I was told their schedule was full and a week out was the soonest. My anger got the best of me, and my sailor mouth was used (I'm not even that sorry, to be honest).

Several times we have had to have SoCalGas come to our home to repair gas lines and turn gas back on. In addition to the long wait times, we are talking days. Even for broken gas lines! When they do show up, they leave notes on our door saying they tried to work but were unable to because we were not home! They have done this on four occasions. Each time we were home and they simply refused to knock and ring the doorbell. We looked back on our security cameras to prove this was the case. We are beginning to see a (lazy) trend. When we call customer service and the management, it is apparent that the laissez faire attitude of this company comes from the top down. Unfortunately we have no other option but to use their services. I wish we had other choices.

No gas service for 14+ days for a new SoCal customer?! - I am a Seattle native so being a gas customer to use my stove or get hot water is new to me. SoCalGas did not activate my service today and when I called I was told I didn't apply correctly and went on a list of application questions to set up service. (I did this online. They just couldn't see it on their end). I moved in today and at 8 pm went to bathe my 1 and 2 year olds. Only it was freezing cold water. I called SoCalGas and was angrily told that I made the mistake, it wasn't their error. My appointment was lost but I can stay home 7 am-5 pm and wait for a guy to start service but not today or tomorrow... No, they refused me services before Friday the 29th. Someone please explain how I am to bathe my babies in cold water for a week straight AND I can't use the stove to heat meals or a pot of water for a "lukewarm" bath because it's all gas too!

My service was cut off due to a late payment. They had placed me on paperless payment, which is automatic when you pay online for first service. Although I had no idea at the time. I'm a truck driver and I'm gone for weeks at a time. So I came home to no hot water, no gas stove, no dryer. I made my payment online while out of town but it was still late. I called to make a payment and fix the paperless statement so I would receive a monthly statement.

This was the first time I was shut off for nonpayment - yes my fault but sometimes life just gets you. I paid the full amount due same day as shut off including the deposit and reconnection fee. Called immediately to schedule a reconnect to find out it was not going to happen for 8 days. I told them I have little kids and no one cares. I even asked for a supervisor and explained and accepted responsibility for my actions and like the other reviews it was like a robotic response - "Sorry our schedule is what it is..." I understand a day or two at most but 8 days is completely unacceptable and we as consumers have no recourse.

I read all previous reviews and I do sympathize with you all, I am having even worse experiences with SoCalGas. We the consumers are all in the same boat with regards to SoCalGas. However, I put the blame on elected officials of Los Angeles county, the cities and even the state. The elected officials have a responsibility towards their constituents, they are the ones who signed contracts with this type of utility companies which allowed these companies to abuse the consumer/resident.

First off, they don't even deserve one star. My gas was disconnected due to non payment (my bad). By saying that I have never receive bills, I understand it is my responsibility. However they came last Thursday with a disconnection notice (the bill was $843 since March, that's $168 a month for 5 month. I don't have a pool or a heater. What the hell can I spend 168 a month on. Even if I cook and shower 24/7 it won't come up to that amount. Insane right?).

It is beyond shameful that utility companies like this, that have a monopoly on the business in a particular area are allowed to simply run rampant and complete abuse and take advantage of their consumers like SoCalGas Company does. After having my gas disconnected for non-payment (completely my fault and an oversight on my part) I attempted to get my gas restored because, as like most people, I need it to eat, cook and feed my family, I was given a ridiculous list of rules and expectations in order for them to restore service.

The worst experience EVER. We are living in 2017!!! Reconnection should be same day!!! Implorable of a company to make a family wait up to 5 days to have services reconnected!!! I wanted to give zero stars but wouldn't allow.

Called over a week ago to have service transferred to our new house. SoCalGas said it will take a week or longer for someone to turn on the gas. I called and explained that I have small children in the house and SoCalGas doesn't care. So we have no heat, no hot water. So we have not been able to shower for 3 days now and we have to wait another 3 days. All they have to do is turn on the damn gas.

I opted out of the smart meter program for both my electricity and my Southern California Gas bill. Once you do this you really need to pay attention to your bill, because no matter how low it has always been in the past, you will now see large increases every other month due to the creative way that they choose to estimate your bill. If you opt out, you will be billed a little over $5 for a person to come and read your meter. You are charged this fee every month even though it is only read every other month (if then sometimes it is longer). The real issue with the estimation comes in when you look at your baseline therms for the month and the estimation they do. Here is an example off my personal bill.

MAYBE the horrible people at SoCal Gas would like to TELL people that when they make their payment, no one will be available to turn their gas back on until FIVE DAYS LATER. When I asked what I was supposed to do in the meantime the girl gave me a robotic response that basically told me she didn't care what happened to me. Worst customer service ever. Worst company ever. They do not care about you or your business.

Since this is the only game in town, they get paid whether they give service or not, what is the incentive? SoCalGas should be ASHAMED of the POOR, PATHETIC customer service they provide. Wish someone would start another gas service or PG&E would purchase this miserable company

I'll get 4 or 5 months of lower bills perhaps 20 or 30 dollars a month, then a monster bill for up to $250. Then my next bill will have a 200 dollar credit, then the cycle starts over. Been going on for years, can't figure it out? Don't know if I'm getting screwed on the over baseline or not. Maybe SoCalGas should start GoFundMe account to pay for that huge gas leak and take it easy on the rate payers.

The customer service and service managers are beyond incompetent. Each time they call, they say things will get resolved. And 6 months after I initiated a move, each time I'm told my payment will be applied correctly, not one follows up with any other department. Now, I have one account where I am no longer live showing a past due balance in collections for $16.20 and $60+ dollars credit just sitting in limbo not applied to anything.

I have been living in the same location for 7 years. The first 2 years the gas bill averaged $18-30 monthly, until a few years ago I noticed a slight increase ($75 bill). I called SoCal Gas and was told I no longer receive the CARE program. (To call LIHEAP.) Approximately 3 years ago, I noticed the bills weren't coming on a consistent cycle, I'd have to call to avoid disconnection.