SoCalGas Reviews

We moved in to a new house and requested the gas, they told us they don’t have appointment until three days later. So we wait but no one shows up, we call them and they said the technician was there but no one was home. We were up since 6am waiting for technician but no one showed up to our house, on top of that we have to wait another 4 days for another technician to show up! They are very unprofessional, unorganized, and have been nothing but uncooperative!

They are killing California residents and businesses with astronomical prices. My bills have been steadily going up over the last few months and I am wondering why? We are not out of gas; not even close. It is character of companies in California to just absolutely hammer its customers with no shame. Shame on you Gas Company.

I would leave a 0 star if possible. We recently moved in to our home, with some miscommunication we thought we set our gas bill to autopay, turns out we didn’t and were disconnected. Unfortunately we never received a notice… Called and talked to Richard, he set up our account and set up our activation date. Transferred our call to a coupon service without notice, not giving us a chance to plead our case. We decided to try the Spanish service, the call went even worse with Mrs. ** where she acted like we purposefully avoided paying and constantly interrupting to let us know we were lucky to have an activation date so soon. Unfortunately, they are our only option so here we are… waiting for an activation with two little kids. Hoping our technician is WAY more professional.

After our condominium complex was tented, Jonathan and Dino from the SoCal Gas Company came out to restart the gas. They were punctual and professional. Also very patient with my million questions :).

The absolute worst company. Didn't help me with a single thing. I needed help trying to find the gas meter at my new apartment and the lady goes "I can only wait for a minute before I have to hang up, good bye". Every time I call I'm on the phone with a robot for 20 minutes.

I called with a billing question. I just needed some clarification because my bill was less than what I knew I owed and wanted to make sure I paid the correct amount. The rep had a short fuse, gave some details regarding a credit I had received while speaking to me in a condescending tone, and then hung up on me.

SoCalGas needs to upgrade its billing practices. Here are specific recommendations;

I don't have anything other than the water heater that uses gas in the house and I only used about 18 gallons of hot water in the month of January washing dishes in the sink. I don't leave the water running while washing. I wash and set it in the next sink to rinse all at the same time. I was charged $400.00. To heat a gallon of water only costs about 1 to 2 cents. How does 18 to 36 cents turn into $400.00? It does when you have corruption running the gas company. And what can we do about it? I've looked for any class action regarding this rip off. NOTHING to be found!

Paid additional 700 dollars for the level plan for 6 months. I should have paid the 500 December bill and move on instead of signing in to the level plan. The total payment as of to date is 2300 dollars since December. If I had stayed and not sign in to the level plan I would have save 1800 dollars. Therefore the Level plan is going to cost you more instead of saving money. It's really a deferred payment in which you will be paying for the difference later. Stay out of this Level Plan for I believed it's a total rip-off. Those extra money I paid I could go to Hawaii for a vacation and back twice and still have 900 dollars to go to the England or Ireland. Please be aware what you get into when it comes to these utility companies.

Natural gas prices are at an all time low yet SoCalGas is ripping everyone off. Typical for California to allow this to happen. My wife and myself are gone Mon-Friday 12 hours a day. Gas bill was 18-20$ on average. Now my gas bill is 134$. I hope socalgas gets sued and all these rich bastards pay the price.