SoCalGas Reviews

So Cal Gas -Organized Criminals who take advantage of their customers. I have a feeling they will be on the News soon with all these scams coming to light. It’s something else to watch how people take advantage and then act like law abiding organizations. It’s a shame.

Company alone deserves a one star based on their website that is borderline inoperable. Took a few hours to set up a simple payment that should have taken 2 minutes and also never should have changed. These flaws in website design, systems and random changes in account numbers will definitely rob hundreds of people of their time and money due to late fees they will have to accrue due to these issues. Not to mention the headache as well.

A hopelessly understaffed company that cannot offer acceptable service times. There is no accountability, communication, nor consequences for them as it is a monopoly. They require a 13 hour window for you to stay home to be present, and even after confirming my appointment 3 times over the phone to ensure my 13 hour wait was worthwhile, the technician still did not show up. Their technicians are too understaffed to meet minimum standards. Also, their technicians have no way of communicating with each other to inform or help one another to complete services. These wait times and the lack of communication is unacceptable. Service is below the minimum standard. If you have an issue like me, I suggest you leave a complaint with the CA Public Utilities Commission (CPUC).

Melissa has zero knowledge of customer service. She was so rude and I was trying to talk to a supervisor and she put me on hold for some time and then said the supervisors told her what to tell me and trying to hang up on me, saying that the supervisor refused to talk to me. I just remind them that we are the customers and they think that they make you a favor. Really awful experience.

South California Gas is not a utility company, but a criminal organization shielded by Californian regulators as a monopoly. Charging exorbitant tariffs for dirty fuel is unacceptable. Lawmakers and citizens must take clear action. The best solution is to decriminalize this organization and de-merge it into multiple smaller municipal service companies that are directly accountable to the people they serve.

Socalgas is what happens when you allow companies to become monopolies. Their technicians did not wait even for 60 seconds at my address. I've been without gas and hot water for 12 days. I took the day off to stay home from work and I had been home all day when they came to my door only to leave almost immediately with a flyer for "missed appointment" when I was on my way down to let them in. It couldn't have been more than 30 seconds, maybe 60 seconds at a stretch. And when I called customer service to reschedule, the earliest appointment is seven days away, and were generally unhelpful and rude. The supervisor literally told me "don't sit upstairs then" when I told her I was nervous about this happening again. There shouldn't be monopolies!

We moved in to a new house and requested the gas, they told us they don’t have appointment until three days later. So we wait but no one shows up, we call them and they said the technician was there but no one was home. We were up since 6am waiting for technician but no one showed up to our house, on top of that we have to wait another 4 days for another technician to show up! They are very unprofessional, unorganized, and have been nothing but uncooperative!

They are killing California residents and businesses with astronomical prices. My bills have been steadily going up over the last few months and I am wondering why? We are not out of gas; not even close. It is character of companies in California to just absolutely hammer its customers with no shame. Shame on you Gas Company.

I would leave a 0 star if possible. We recently moved in to our home, with some miscommunication we thought we set our gas bill to autopay, turns out we didn’t and were disconnected. Unfortunately we never received a notice… Called and talked to Richard, he set up our account and set up our activation date. Transferred our call to a coupon service without notice, not giving us a chance to plead our case. We decided to try the Spanish service, the call went even worse with Mrs. ** where she acted like we purposefully avoided paying and constantly interrupting to let us know we were lucky to have an activation date so soon. Unfortunately, they are our only option so here we are… waiting for an activation with two little kids. Hoping our technician is WAY more professional.

After our condominium complex was tented, Jonathan and Dino from the SoCal Gas Company came out to restart the gas. They were punctual and professional. Also very patient with my million questions :).