American Electric Power Reviews

Requested AEP Virginia to remove a $232 security payment because I was late. They refused! Didn’t care I had a huge vehicle repair so I could get home (16hr drive). Said I had to pay this even though I am on the average plan and pay $300-$390 each month normally they want $600. They did not have a ‘supervisor’ available….I don’t believe this. No help.

The CEO of AEP makes $37 million a year. Meanwhile, we are left without power during an emergency status heatwave that could literally kill people because they refuse to ever update the grid. Instead, their leadership pockets the money and pays off politicians.

Ruben ** with AEP made a huge difference during our electric service setup at our residential home. After being told by multiple people that we would need to purchase equipment and could face hundreds of dollars in additional costs, Ruben personally came out, inspected everything, and took the time to verify what was actually needed. He called me afterward and explained that everything was already in working order and that all I needed to do was contact the electric provider to start service. His professionalism, attention to detail, and willingness to go the extra mile saved us unnecessary stress, time, and money. Ruben left a very positive impression on us and reflected well on AEP. We are grateful for his help and dedication. Thank you, Ruben!

Their new electric pole knocked down a cinderblock retaining wall. It is obvious! They threw out it was weather related. No weather recently at the time they were told their pole was leaning and only being held up by wires attached. They can stick it to the homeowner!

These people came on my property and cut my shade tree in back after we told them we had already got trees cut off power line when they came out. I had paid a tree company to do it. I'm calling a lawyer to see can I sue them for cutting my tree.

Aep suck!!!! People have life support and food going bad. Aep cut all communication done on their website. There is no update or news about when to expect service back on. But let us be late on bill!!!

AEP is charging me and my wife $550 a month for electric? I have lived in multiple U.S. states, and I have never seen such stupid supply rates. This company is a group of scam artists, who charge 80% over the national average in supply rates and there is nothing you can do about it except move out of Ohio. Also, this state is getting sold out to the highest bidder when it comes to Silicon Valley Tech industry building their 20 datacenters around central Ohio eating up the whole power grid.

I have lived in the village of Lexington for 14 years this time. My power goes out a lot. At one time it was out for 2 weeks. Now here it is on January 31 2026 with temperatures in the - 3. My power has went off and on since 12:30 pm today and then went out totally at 3. But right across the street that whole side has never lost power not one time in 14 years. I'm 65 years old and I'm freezing right now. PLEASE SOMEONE AT AEP WHY CAN'T YOU DO SOMETHING TO FIX IT.

No choice but to use this company. AEP and FirstEnergy allegedly paid millions through dark money groups to get HB6 passed, a law designed to bail out FirstEnergy's nuclear plants (and subsidize some AEP coal plants). Customer Impact: This effectively forced ratepayers to fund struggling plants, with the SEC charging AEP $19 million in 2025 for misleading statements about their connection to the scandal.

I've had AEP for since 1995. I recently moved and was told that I didn't need to pay a deposit. There was a small mix up and I was a couple of days late on 2 consecutive months (less than 7 days). So, I just now noticed I have to pay $570 deposit, my bill never even reaches $200. It's not been turned off; they've never had to take legal action. They said that I was "warned". On the LAST page of the bill, at the BOTTOM of the page AND in SMALL letters. In short, THEY DON'T WANT YOU TO SEE THIS! I had to talk to 3 people and all 3 people told me something Different and I had to ask questions. They DIDN'T tell me that when you go to pay the deposit, you HAVE to request to pay it separately or it just CREDITS your account. Which means they refund you after 10-12 months, a little at a time and it's MORE difficult for you to correct "ERRORS".