American Electric Power Reviews

These people came on my property and cut my shade tree in back after we told them we had already got trees cut off power line when they came out. I had paid a tree company to do it. I'm calling a lawyer to see can I sue them for cutting my tree.

Aep suck!!!! People have life support and food going bad. Aep cut all communication done on their website. There is no update or news about when to expect service back on. But let us be late on bill!!!

AEP is charging me and my wife $550 a month for electric? I have lived in multiple U.S. states, and I have never seen such stupid supply rates. This company is a group of scam artists, who charge 80% over the national average in supply rates and there is nothing you can do about it except move out of Ohio. Also, this state is getting sold out to the highest bidder when it comes to Silicon Valley Tech industry building their 20 datacenters around central Ohio eating up the whole power grid.

I have lived in the village of Lexington for 14 years this time. My power goes out a lot. At one time it was out for 2 weeks. Now here it is on January 31 2026 with temperatures in the - 3. My power has went off and on since 12:30 pm today and then went out totally at 3. But right across the street that whole side has never lost power not one time in 14 years. I'm 65 years old and I'm freezing right now. PLEASE SOMEONE AT AEP WHY CAN'T YOU DO SOMETHING TO FIX IT.

No choice but to use this company. AEP and FirstEnergy allegedly paid millions through dark money groups to get HB6 passed, a law designed to bail out FirstEnergy's nuclear plants (and subsidize some AEP coal plants). Customer Impact: This effectively forced ratepayers to fund struggling plants, with the SEC charging AEP $19 million in 2025 for misleading statements about their connection to the scandal.

I've had AEP for since 1995. I recently moved and was told that I didn't need to pay a deposit. There was a small mix up and I was a couple of days late on 2 consecutive months (less than 7 days). So, I just now noticed I have to pay $570 deposit, my bill never even reaches $200. It's not been turned off; they've never had to take legal action. They said that I was "warned". On the LAST page of the bill, at the BOTTOM of the page AND in SMALL letters. In short, THEY DON'T WANT YOU TO SEE THIS! I had to talk to 3 people and all 3 people told me something Different and I had to ask questions. They DIDN'T tell me that when you go to pay the deposit, you HAVE to request to pay it separately or it just CREDITS your account. Which means they refund you after 10-12 months, a little at a time and it's MORE difficult for you to correct "ERRORS".

My electric was cut off due to identity theft. When I called AEP to restore I learned that it’s actually Reliant that provides the electricity. The AEP rep volunteered to connect me Reliant… when in actuality I was connected with a hard-selling rep from First Alert (bracelet) who kept telling me she was “looking for the Reliant number” while pushing hard to sell a $59.99 per month service that I NEVER asked for!!! AEP needs to either provide the Reliant number OR connect the customer to them DIRECTLY!!! I was shocked and sickened by this cheap, deceptive tactic!!! This is typical how elderly on fixed budgets get frightened and TRICKED into an expensive product they never requested!!!

Foul. 😠 I'm retired and pay my bills every month. I have never had interrupted service in the last 10 years. AEP has charged me a deposit because I paid my bill last but in the same month and charged me a late charge. AEP is greedy and unfair. I bet they will not give me the interest on my money next year when they have to pay me back. This has happened once before. I have not had a double bill and a deposit is just greedy.

After paying all past due balance, I receive three separate charges the last three days. They claim $11.53 in late fees is just for August last month last time I checked the late fee for a month is $1.85. I have screenshots showing discrepancies. They have been out to cut my power off for a $1.21 and yes I have the cut off to prove it and I have a video of them walking to my meter and taking to me about it cause I do have cameras up....They said say one thing and do other....I am just getting ready to stop using them. Will be filing formal and legal complaints.

I have lived in some of the most remote areas in the US and have never seen power outages happen so often. Bought a Generac and thank goodness because I have lived in Bedford County now for 2 years and 3 months is the longest I have went with power and no interruptions. Ridiculous!!!