American Electric Power

American Electric Power

 2.6/5 (486 reviews)

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Overall Rating2.6 out of 5
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About American Electric Power

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American Electric Power Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 1, 2023

Talk about a worthless company. People across the street in my neighborhood have power since yesterday 4-29-23 and on 23rd street, but we don't. A blind brain dead monkey can predict better than they can. I've been given more than 4 repair times only to watch them come and go. NRJ.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 26, 2023

I own a 900 sq ft home and used to pay similar amounts as my neighbors, $120/mo. For years we've been charged $400+/mo and AEP refuses to do anything. 4 pro electricians agree that something is very wrong, but cannot find the problem. It is their view that something must be wrong on AEP's end but when I call they do not seem to care at all and have, for years, refused to send someone to check our meter. After receiving a $560 bill, I finally called and called and called until I spoke to someone who finally agreed to schedule a meter test, but I do not have any confidence that they will be honest about that test. They are overcharging us and I have decided to contact the following:

Office of Public Utility Counsel
Public Service Commission
State Reliability Entity
Public Utility Commission

Attorney General (fraud)

North American Electric Reliability Corp
Utility Regulatory Commission

Federal Energy Regulatory Commission

I noticed many other reviews here are having the exact same issue and they need to make it stop! The amount of kwh they say I'm using is absolutely false.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: April 4, 2023

    AEP is run by a bunch of soulless, money grubbing thieves who get rich by cold heartedly stealing money from consumers. They are relentless and do not care about you or any medical or financial situation you may be in. On Friday, when a storm hit, a tree fell and completely destroyed my front porch, knocking out our transformer and power to the entire block. All surrounding houses had their power turned back on, however, ours was not. They said that we had to make repairs on our end to our electrical system on our house before they could hook our power back up. After doing so, we called to notify them that all necessary repairs had been made. We were then told that our power would not be restored until we paid a service fee of $160!! Do you believe that?

    We immediately refused to pay that fee, stating that we should not be charged for that because the outage was not caused by us. After a brief hold, they agreed to send out a technician to reconnect us. However, the very next day, after already being without power for 3 days, they disconnected our power again over just $30!! Knowing that there is a child living here, they did it anyway!! I had to pay over $60 to get my power restored again!

    AEP are a bunch of snakes and they get away with it because, for most people, AEP is the only company they have to choose from to get power. Tesla proved that every person on the planet could receive free wireless electricity, but the corporate big wigs put a stop to that real quick. Telephone poles and electrical wires are expensive to the consumer and entirely unnecessary. Remember that the next time you see a power line down. You are being robbed to have the right to a necessity provided by God, free of charge. The gates of hell shall open wide for these sick people!!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 24, 2023

    Your service is trash. Always going out, you need to upgrade your info structure on your own money! What trash! You need to be cutting prices not charging more money, time for us all not to pay anything else to your degraded infrastructure!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 20, 2023

    My bill has become ridiculous high & unaffordable. I stay alone & I work 3rd shift. I have baseboard heaters so I don’t have all heaters on or over 65-70. my bill is $1069. paid $500 & now have D/C for $500. My bill seems to be continually increase I matter what season we’re in. something isn’t right & no one seems to be able to help us consumers. this is stressful & disheartening smh this company is horrible and stealing from us while they disguise it as delivering electricity... How are the sub charges more than the actual service. Not that I expect the government or higher powers to intervene. We know they’re making money as well but what can we do as consumers?!! This has to stop!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 17, 2023

    This company is very suspicious and I think they are ripping people off. The past two months my electric bill has been over $300! It has never ever been that high. Before $100 was high. Part of that time we were even out of town and had the heat turned way down. Something is not right here and this needs to be investigated.

    7 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 5, 2023

    I am deeply concerned about what is going on with our power bill at our cabin in Virginia. Let me tell you about our little place...It is a 400 sf tiny home that is well insulated and has a 2 ton mini split High Efficiency Mitsubishi heat pump system with mostly dc voltage in the condenser. We winterize this cabin, so the well pump is off, hot water tank off, washer and dryer off, oven off and everything else is unplugged. The only things running is my mini fridge and a florescent light in kitchen with heat temperature for heat pump set to 65. My bill was close to 145.00 this month! Also our primary home in Mississippi is a 2500 sf 2 story home and I am running everything and my bill last month was 147.00 and we are with Southern Pine Electric. How in the world is a AEP electric bill way higher with nothing hardly running? This is disturbing and I see a lot of people are suffering due to the rate increase. People need some answers pls because so many complaints across the internet with no real explanation.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 4, 2023

    We have been a customer of electric services by location for the last 15 years. In the last two years our electric bill has taken a 100% hike. This is insane. The previous monthly power bill was around $200, which I thought was insane. We are now at $400-$450 per month. Absolutely ludicrous. Groceries are now a second mortgage for a growing family. Something’s got to give. All I can say is what goes around comes around eventually.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 18, 2023

    I’ve been with this power company for over 20 years and when I get behind because of getting Covid they make me pay a deposit of over 300 bucks. How can they do this when I’m already struggling to pay them.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 28, 2022

    The lights are on but you pay out the "BEEP" for it. They rip off the consumer and blame someone else for it. I bet the CEO lives great with what they charge the consumer. They always raise rates during peak season, it should be illegal but they always get away with it. Sad when you have to pay the rates and can't do anything about it!!!

    16 people found this review helpful
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    American Electric Power Company Information

    Company Name:
    American Electric Power