American Electric Power Reviews

Nothing like bringing the wife home from the hospital after Neck surgery on Sunday. Only to have AEP turn the power off on Monday night for transformer maintenance with an expected power return time of 9:30 PM. Power is still off at 4:00 AM, we have not seen an AEP vehicle since around 10:00 PM and their customer service has no update, because they are a call center in another state. You guys are worthless.

Glenvar area is notorious for outages with AND without weather related causes. We spend SO much money for generator fuel it is absurd, not to mention poor restoration times. (Look at all those without a generator, that lose all refrigerated items, and are forced to relocate each time). This very same area is always the same 88-90 residents in the exact same area. AEP Roanoke must be the runt of Virginia, because around here, they suck hind tit.

I reported my power outage at 3:38pm August 16. We called back a few times to check an ETA. It said 11pm Aug 17. We called AGAIN at 8:30pm and were told the outage was resolved and yet we were still in the dark. They had to put in a ticket because the first one was never entered. It's now 9:54pm and my power is still out. I've lived in Moundsville for 11 months and the power has gone out 8 times. Once for 19 hours. I lived across the river in Colerain Ohio for several years. The power never went off as many times in those several years as it has over here in the last 11 months. Btw a weather alert for my old county in Ohio was issued today and the power never went off. No weather warning here and I've been without power over 6.5 hrs. What is the problem with AEP WV being able to keep customer's power on? With the high prices they charge, we should be able to count on having the electric we pay for.

AEP charges exorbitant prices for electricity and then turns off all customer service channels as soon as the power goes out. They’re happy to strand people in Appalachia for days and days.

Requested AEP Virginia to remove a $232 security payment because I was late. They refused! Didn’t care I had a huge vehicle repair so I could get home (16hr drive). Said I had to pay this even though I am on the average plan and pay $300-$390 each month normally they want $600. They did not have a ‘supervisor’ available….I don’t believe this. No help.

The CEO of AEP makes $37 million a year. Meanwhile, we are left without power during an emergency status heatwave that could literally kill people because they refuse to ever update the grid. Instead, their leadership pockets the money and pays off politicians.

Ruben ** with AEP made a huge difference during our electric service setup at our residential home. After being told by multiple people that we would need to purchase equipment and could face hundreds of dollars in additional costs, Ruben personally came out, inspected everything, and took the time to verify what was actually needed. He called me afterward and explained that everything was already in working order and that all I needed to do was contact the electric provider to start service. His professionalism, attention to detail, and willingness to go the extra mile saved us unnecessary stress, time, and money. Ruben left a very positive impression on us and reflected well on AEP. We are grateful for his help and dedication. Thank you, Ruben!

Their new electric pole knocked down a cinderblock retaining wall. It is obvious! They threw out it was weather related. No weather recently at the time they were told their pole was leaning and only being held up by wires attached. They can stick it to the homeowner!

These people came on my property and cut my shade tree in back after we told them we had already got trees cut off power line when they came out. I had paid a tree company to do it. I'm calling a lawyer to see can I sue them for cutting my tree.

Aep suck!!!! People have life support and food going bad. Aep cut all communication done on their website. There is no update or news about when to expect service back on. But let us be late on bill!!!

AEP is charging me and my wife $550 a month for electric? I have lived in multiple U.S. states, and I have never seen such stupid supply rates. This company is a group of scam artists, who charge 80% over the national average in supply rates and there is nothing you can do about it except move out of Ohio. Also, this state is getting sold out to the highest bidder when it comes to Silicon Valley Tech industry building their 20 datacenters around central Ohio eating up the whole power grid.

I have lived in the village of Lexington for 14 years this time. My power goes out a lot. At one time it was out for 2 weeks. Now here it is on January 31 2026 with temperatures in the - 3. My power has went off and on since 12:30 pm today and then went out totally at 3. But right across the street that whole side has never lost power not one time in 14 years. I'm 65 years old and I'm freezing right now. PLEASE SOMEONE AT AEP WHY CAN'T YOU DO SOMETHING TO FIX IT.

No choice but to use this company. AEP and FirstEnergy allegedly paid millions through dark money groups to get HB6 passed, a law designed to bail out FirstEnergy's nuclear plants (and subsidize some AEP coal plants). Customer Impact: This effectively forced ratepayers to fund struggling plants, with the SEC charging AEP $19 million in 2025 for misleading statements about their connection to the scandal.

I've had AEP for since 1995. I recently moved and was told that I didn't need to pay a deposit. There was a small mix up and I was a couple of days late on 2 consecutive months (less than 7 days). So, I just now noticed I have to pay $570 deposit, my bill never even reaches $200. It's not been turned off; they've never had to take legal action. They said that I was "warned". On the LAST page of the bill, at the BOTTOM of the page AND in SMALL letters. In short, THEY DON'T WANT YOU TO SEE THIS! I had to talk to 3 people and all 3 people told me something Different and I had to ask questions. They DIDN'T tell me that when you go to pay the deposit, you HAVE to request to pay it separately or it just CREDITS your account. Which means they refund you after 10-12 months, a little at a time and it's MORE difficult for you to correct "ERRORS".

My electric was cut off due to identity theft. When I called AEP to restore I learned that it’s actually Reliant that provides the electricity. The AEP rep volunteered to connect me Reliant… when in actuality I was connected with a hard-selling rep from First Alert (bracelet) who kept telling me she was “looking for the Reliant number” while pushing hard to sell a $59.99 per month service that I NEVER asked for!!! AEP needs to either provide the Reliant number OR connect the customer to them DIRECTLY!!! I was shocked and sickened by this cheap, deceptive tactic!!! This is typical how elderly on fixed budgets get frightened and TRICKED into an expensive product they never requested!!!

Foul. 😠 I'm retired and pay my bills every month. I have never had interrupted service in the last 10 years. AEP has charged me a deposit because I paid my bill last but in the same month and charged me a late charge. AEP is greedy and unfair. I bet they will not give me the interest on my money next year when they have to pay me back. This has happened once before. I have not had a double bill and a deposit is just greedy.

After paying all past due balance, I receive three separate charges the last three days. They claim $11.53 in late fees is just for August last month last time I checked the late fee for a month is $1.85. I have screenshots showing discrepancies. They have been out to cut my power off for a $1.21 and yes I have the cut off to prove it and I have a video of them walking to my meter and taking to me about it cause I do have cameras up....They said say one thing and do other....I am just getting ready to stop using them. Will be filing formal and legal complaints.

I have lived in some of the most remote areas in the US and have never seen power outages happen so often. Bought a Generac and thank goodness because I have lived in Bedford County now for 2 years and 3 months is the longest I have went with power and no interruptions. Ridiculous!!!

AEP came and disconnected our power because of account errors they made. They did not contact us at all to be transparent and maybe ask us any questions we come home to power off. We are not behind payments either. This lack of communication is unacceptable for a company reporting record profits and supposed customer quality care. It's very hot lately and to arrive home at the hottest part of the day to find this is absurd. We are highly angry with this especially as prices are just rising and we get nothing to offer but poor service.

I came from a company that was only an hour and a half away and my bill is outrageous every month ever switching to Swepco, and their reasonings make no sense. No matter how many of their "Tips and Tricks" I do to lower my bill, it is significantly higher and hitting numbers higher numbers than any house I have ever lived in. No matter how low my usage is, my bill is way higher the next month. They will do anything they can to get as much money out of you as possible. Their system showed me that I would be receiving a credit at the end of last month, and then they removed it and said it would be spread out next year but nowhere when the credit was displayed did it say that.

I absolutely hate AEP. I think they are a greedy, disgusting, gouging company that kisses the a** of PUCO and gets those morons to consistently approve the company's absurd, "justifications" to raise rates. How is my distribution & transmission charge more than my actual usage!? And how does it go up every year, while infrastructure remains the same.

Rates have increased astronomically over the past couple years, but the main issue is they won't waive a late fee and gave me a bs issue that I should have called within 48hours of my due date, yet they never sent me a bill showing me my due date.

We had AEP for 2 1/2 years as our energy supplier. 6 months before my contract was up, I was contacted about extended or renewing our contract. I responded back to let them know my business was moving and asking how I could transfer my contract to the new address' account. I received no response. We moved 2 months later. All of a sudden, AEP reached out to me saying they had been alerted to an early termination of an account. We went back and forth over email about the Early Termination Fee which was eventually waived. I ended up not renewing our contract with AEP because the cost for energy DOUBLED and was more than the regular COMED costs. Now....7 months later....after I've closed the COMED account....they have sent COMED charges and my account has been forced back open so they can charge me $12 that they mistakenly didn't bill me for 7 months ago.

The worst customer service. They don't help you at all, they want to charge you for everything. Magic valley is better but in my area we don't have that provider. I hope one day another company comes so we can change.

Moving in to new apt.. Have called AEP 4 times today starting at 8am. Been on hold each call up to 15 minutes & I hung up. Enbridge Gas Ohio (Dominion) answered immediately. Had previous service (2020), NO DEPOSIT, & had no balance due. 😃 I'm praying AEP will be as helpful. Don't laugh too hard. No other choice in Canton OH. Think they aren't RICH but will take our last dollar. Who do we REALLY talk to that can change this? Senators? I'm going to dig into this. We all should.

They are the worst. They do not provide customer service because they lack it and their nasty collection rep in Gahanna Ohio is a old disgruntled lady who likes to act ignorant 5 days a week. She was no help at all. Just condescending.

This company is HORRIBLE. They charge WAY too much money for crappy service. The smallest little wind gust and hundreds or thousands of people are out of power for hours but another company around the same area that unfortunately doesn’t service our area NEVER loses power. They are called Energy Cooperative. If you can get the chance another company to service you look at them before AEP.

Swepco will disconnect you for not paying a DEPOSIT. I have had 4 accounts with them in 4yrs. One is a current business. I had not realized auto pay is not AUTO PAY per customer. It has to be set up by property. I had cards lifted and identity stolen in Sept/Oct. By the time we got new accounts into place I was behind on one account (<$200). They demanded a deposit of $197. They took all payments I made (and was and am current on put it towards the deposit to show I was behind on my electric- slimy). They asked me yesterday if I could make the payment yesterday- I noted "yes" but would not morally.

These people are some of the worst scammers on the planet. They are more corrupt and kleptocratic than United Healthcare. They will rob you blind, provide shoddy services, and then demand you pay them exorbitant bills for arbitrary reasons.

This company is corrupt and needs looked into! They are charging me three times my bill from last year, same time. I asked for a reread of the meter because they claimed usage was crazy and inaccurate. These terrible people only sent me a letter back saying their "meter" was fine and accurate. I live alone and actually decreased usage. Even customer service knew something was and is wrong with my billing! They don't care! I have a bill for $1158 dollars last month and they of course blame the customer on increased supposed usage. I've asked for an investigation and willing to litigate but beware of these crooks! I'm not the only one with these value complaints!

I've hit my breaking point with this company. My bill has risen $141 dollars this year. This is not just due to the recent weather. It has been trending this way since the summer of 2024. I am very strict about ensuring lights and devices across the house are off when not being used. We are not frivolously wasting energy in our house.

This company is a joke!!! I called to let them know I was moving and instead of telling me they didn’t service my new residential address. The service girl put a business account in my name. I have called asking them to correct this mistake for 3 months. I also requested a copy of the recordings of my conversation with the service girl who made this mistake. I still 3 months later have no recordings. They are still sending me bills for a business. If you have any options to choose your electric company don’t choose AEP. They are horrible!!!

I have had AEP for years. I am disabled. I reported an outage, so they sent one of their guys out to check. Well the driver drove through my yard and made a huge and deep tire marks and destroyed a part of my lawn. Well the adjuster low balls offer to fix. He offered only 150.00$ to fix. This is a SHAME and very irresponsible. Adjuster is TJ **. Beware.

Aep are bullies and don't care about their customers. I was told I wouldn't have a deposit on my account and a month later they applied a deposit and split it over my bill without my permission. When I called about it they was rude and basically said, "Pay it or we will turn your electric off." It's freezing outside... And they use that to steal money from customers. I called our city complaint line to file a complaint. Worse business ever. I would not use them if I wasn't forced to.

I think those smart meters are junk and to make money for AEP. My bill has doubled since they installed it. Something has to be done to lower cost. It's getting out of hand. I live on a fixed income. It's a struggle every winter. It shouldn't be like that. I'm total electric. I might think about going to gas or other forms of heat. Every year it just gets worse. Tired of it

AEP should be held legally liable to have our electricity back on within a certain amount of hours. It is absolutely unacceptable it takes them days to restore our services! If they have all these thousands of employees out working hard why do I still have no power in WINTER. THIS IS RIDICULOUS!! Back in the summer the wind blows it takes AEP 3 days to get power restored now here it is January the wind blows and yet again it's taking them days to get power restored!! AEP LINEMAN Y'all SUCK. YOU ARE THE WORST OF THE WORST!!! DO YOUR JOB!! I have seen 1 AEP truck.

I have never experienced a company who cares less about customer service than AEP! They have no competition so if you want power you have to go through them. But they don’t even act like they are trying to give a good customer experience. They simply don’t care. They have all been, in my experience, very rude and not helpful at all. If I had any choice I would not use AEP for anything!

They don’t communicate with one another or make notes, one rep will tell you to pay the bill things will be good, afterwards another rep will tell you no even though you did pay the bill you have to jump through more hoops and pay more money, all the while being rude and hateful. By far the worst electric company I have dealt with my entire life. Complete garbage, money money money the only thing this company cares about. You have to be heartless to want to work here.

We have non-weather-related power outages regularly with this company, even as our rates have risen dramatically in recent years. The very/only thing we pay them for (against our will, given that they are essentially a monopoly) is the thing they are bad at.

Hey, you forgot some tree while your boys were out here "trimming" around the power lines. Maybe come back out and finish the job? Then I look down the street and see that literally no other trees were disturbed, as if someone has it out for me. If I could leave less of a rating I would.