Spark Energy Gas and Electricity

My father an older single man recently transferred his gas bill into his name as this is a new process for him. He is also on medication for epilepsy and mentally struggles with comprehending new processes. His home was approached by several "suppliers" as he disregarded all due to his wishes to only go through Peoples Gas. We never heard of Spark until we were advised by Peoples Gas they were on my dad's account as the supplier as their charges were more than his actual gas usage. When I contacted Spark they advised they would conduct an investigation into how my dad was signed up as he did not remember speaking to Spark only Peoples Gas. I was then advised there was a recording of my dad authorizing enrollment Spark.

They solicited our mobile home park in May of 2017. I stupidly bought their lies that they were the wholesale company to our beloved PG&E in CA, and that my rates would be much cheaper if I went with them. Note in the dead of winter my combined bill might be around $125. I live within 700 sq ft., and on disability, so I thought maybe I could save a few bucks - WRONG! My gas bill alone was over $130! Then I call to cancel, and now they keep calling and harassing me! My contract was up until June, BUT because I made a request for a cheaper rate that I found on their website, it created a new contract now lasting until August 12! They Never sent me an updated contract reflecting this so I am LIVID!!! They should stay in their own state and leave the rest of our country alone. RIP OFF! DON'T FALL FOR IT - NOTHING BUT GRIEF AND FRUSTRATION!

Shockingly unethical business practices! I was a Spark customer for both electric and gas, paid every bill in full and on time, ended my contract and went with another provider. Three months later, I received a "Final Notice" demanding payment of an amount totally unexplained and not related to any bill or invoice I ever received. It was the first I heard of any issue, but the notice included threats of collections and reporting to the credit bureaus to hurt my credit rating. I spoke to 4 different reps at Spark, none offering any process for dispute, just telling me I had to pay this unexplained amount. I eventually found out that Spark couldn't account for payment from People's Gas for a bill from 2 1/2 years ago.

Some agents from Spark Energy came around our place doing door-to-door and Spark Energy was something new and different at that time. I've been with Spark Energy for a couple of months now and they are doing well. Everything maintains a rate, but it's getting cold now so I use a little more heat. I interacted with their reps when I first got involved with Spark and they were good, polite and courteous. They made sure I had their phone numbers and I can call to find out if I need any more information or any questions. While Spark Energy could try to keep a lower rate info for a longer period of time, I would tell others to go ahead and give them a try.

So I made the HUGE mistake of allowing the door to door salesman talk me into using this company to help reduce my bill. He showed me how this would happen on his computer so it looked legitimate. My utility bills have been 30-50% higher all winter. I’ve never had bills this high. When I complained, they offered me a much lower rate. I think they should have offered that to begin with and am disgusted with that business practice. Canceling is a big pain in the butt too. Have to call them 1 day before my contract expires, then call PG&E to restart their gas service. If meter read date is before the cancellation date, then I’m stuck with their variable rates (god only knows how high those could be). Moral of this story... leave this company alone. Not worth the hassle.

I ordered electricity from Spark Energy in March 26 and they required a $150.00 deposit. I paid that and my electricity in my house was connected. Less than a month later on 4/11/2018 they contacted me and want another deposit. This time $200.00. This company is not good and I would not recommend them to anyone!

This is a total RIP-OFF! You don't going to SAVE ANY MONEY with them, Attached is a picture of my billing of March last year and this year comparing I'm getting double charge because I'm using this companies that promote you that will save you money on your bill when they do is double charging. THIS IS UNACCEPTABLE! You guy don't deserve even one star and don't use this service. ALSO THEY GOT YOU ON A CONTRACT AND THE CANCELLATION FEE IS $100 BUCKS! PLEASE DON'T DO BUSINESS WITH THIS COMPANIES!!!

My electric bill in December soared to around $1000 from a normal electric bill of $500. By the time I finally got to move to a new supplier they raised my rate from .06 cents per KWH to .10 to .15. After all said and done they charged me more in three months than I have been charged for a year's worth of service. I disputed it but to no avail. They just told me, "Too bad." I have subsequently changed to a competitive supplier for .06 cents a KWH. Stay away from these folks. They will steal from you if they get the opportunity. I was just too stupid to trust them with my business. By the way, a one star is not where I would rate these guys. It should be zero stars. STAY AWAY.

My 93 old father-in-law was being charged 3 times the amount for gas as I. My house is almost twice the size of his. I'm quite upset that this company took advantage of an elderly man. Stay away from this company!

One of the door to door salesman, Montez ** came knocking in an apartment complex uninvited and systematically started knocking on doors on each floor. When he got to mine, my wife answered and he threw his sales pitch. My wife asked if he was from Eversource as we had out meter inspected a week earlier by Eversource. He said he was and said that he can get up a discount on our energy. He asked for our billing statement and my wife, unfortunately gave it to him. He then wrote down his personal cell which was bogus. It was someone's cell phone in Ohio and then left a company number which does not go to an individual with no vmail.

A lady from called on the telephone to give some better deal on the electric. Spark offered a lower price than other people and this lady investigated that for us. We used to be with PP&L and it’s the same other than a lower price on the bill. The fixed rate option was chosen for us.

I have had a very good experience with the company that I use. Their rates are fair and the few times I have spoken to customer service they have been very helpful.

I’ve been with Spark Energy for eight months and it saved us some money. They had a lower rate over other providers and I got the fixed-rate energy product. I set it up online since our other company was about to expire, we just put in the information. And within a couple of days, it was set. The process was very easy.

Just had the displeasure of dealing with this company today. Our gas bill should have only been in the range of $40 to $50 according to Nicor but because of these ** our bill was $267. It has never been that high before. I called them and told them that we never signed up but they swear that we did but the gas is in my girlfriend's name so I had her call and then they changed the story and claimed that I signed up for the program even though I am not approved on the Nicor account and not eligible to make changes. There are security measures and laws in place to protect consumers that are meant to prevent this very kind of thing from happening. So even if I had done that, if this company willingly let me do so they were knowingly breaking the law.

I had the same experience as the guy from Arlington Heights. My gas bill was extremely high. When I called, they told me I did not respond to their letters regarding renewal, but I never got any such letter. They told me I would have to talk to Nicor, who referred me back to Spark Energy. I cancelled the day after receiving the huge bill. But have to wait for another billing cycle (or two) for the cancellation to go through. In the meantime, another extremely high bill just came. Their reps are absolutely no good at resolving the issues. Beware of this company.

I was on papowerswitch.com. and I switched to Spark Energy when I saw that they have a better and lower rate than my previous provider. I signed up online a few years ago, and all my bills and payments go through PP&L. Spark Energy’s services have been fine.

The Spark Energy reps told me that Spark would be a cheaper and better energy supplier. I went with Spark's Green product, which was cheaper, and I've been with them ever since. So far, things have been good. My energy bill is not as high as it was before. Plus, they're better for the environment. Also, the customer service has been great and very helpful. The reps were nice and personable enough. They updated me on things and let me know how things compare. I'd definitely recommend Spark to a friend. If people want to save money, they should go with Spark Energy.

The sales person stressed that switching from Dominion Gas to Spark would guarantee savings. The first month was very cheap then the following months they charged $400 more than I've ever paid in my life. It was a 300% mark up. The sales person was misleading. I cancelled service immediately and warn others to stay away from their sales rep who pretends that they're helping when in reality it's all a scam. I tried to dispute costs but it was denied. They said this was a government program that I was eligible for and that my monthly bill will be lowered. It's the complete opposite. One more reasons to hate telemarketers. STAY AWAY from Spark.

Spark Energy was very informative and everything was black and white with them. I had another carrier before and their price was going up. Spark Energy had the better rate, and it was cheaper per kilowatt. They’re very good and I would recommend them.

Worst service. Changes to variable rate. Been paying a ridiculous amount - 2-300 a month. Cancelled them in early to mid January. My heat was even out the end of the month and my bill is $320 for the remainder??? How the heck? What kind of ridiculous cancellation fee is this tacked on??? Shady people and shady company.

Spark Energy came and knocked on my door. They told me about fixed rates and lowering rates. I went with what they offered and I signed up with them. I was looking to save money and I didn't. My gas and electric bill was almost $500 compared to the last bill that I paid which was $480. With Spark Energy, people should proceed with caution.

When Spark's reps knocked on my door for the third time I signed up with them - felt like our local energy provider Eversourse in MA can use some competition. Man was that a mistake... I was a Customer with the Spark Energy for almost 2 years. Always on time with my payments, never owe them a penny. The problems began when I signed up for the second year. The new price was lower but they continued overcharging me for another half of the year. Not a huge difference in a price, just annoying. Had to call them several times, speak with the supervisor... Until they fixed the issue.

So basically I thought I was signing up for the same supplier, was tricked. Called right away to cancel and was confused because not only was my gas bill high saw that my supplier was still with Spark Energy so not only do I have a high gas bill that I have to pay now I have to spend my day off work making calls to make sure it gets cancelled. Very dissatisfied. I can say one thing. They better not come over knocking on my door asking for my bills or to sign up for anything. Total scam!!!! Instead of saving they charge an arm and a leg!!!

Not sure how we ended up with Spark for our Gas provider but we did and shame on me for not noticing. I must have assumed it was part of the community aggregation plan. Anyway last month our bill went up considerably but it was winter and gas use would be expected to be higher. This month it was nearly doubled. $1.36 per therm compared to $.41 with the Utility should be criminal. I called to try to get some relief on my past bills and possibly sign up for their program. They offered a $25 gift card and $150 Discount Dining card. I assumed this would be like a credit card for diners. So I signed up. I figured I could get a bit of something back. After I got off the phone I did a bit of research and it is a coupon book. I called back to cancel my plan. Now I have to wait for 1-2 billing cycles while getting overcharged. I have a similar issue with my electric bill. My advice? Watch your bills.

I just switched over to Spark Energy as it was cheaper. Also, Spark Energy is a better service and the bills are paid every month. Plus, their representatives knew the answers to my questions when I asked them. Spark Energy is very good.

A Spark Energy rep came to my door and told me that Spark was cheaper than what I was using before and that my bill will not fluctuate for a year. She showed me the difference between what I was paying then and what I'll be paying after. So I gave it a try. I'm happy with the experience but right now, my bill is crazy high and it's double of what I paid last year. I haven't gotten the answer yet why my bill is so high. But their service was good.

A rep from Spark Energy knocked on my door and he was good. He told me I could save money. I ended up with their green product. Others need to go and join Spark Energy. They can save themselves some money.

I also just got the biggest gas bill I ever had. I also called Nicor to see if there was a mistake. They said I needed to talk to Spark Energy. When I called Spark they said my contract had expired so my rate was increased -- by 4x what Nicor charges! They "said" they sent me a contract renewal in the regular US mail but I never received any such mail. They claimed to have called my home. No, they did not! And even though they have my email address, they chose not to send an email. I guess it's more convenient to claim they made contact in a way you cannot trace so they can more easily scam you into higher prices. I agree with the other reviewers that they operate in a shady way. I also canceled my account with them and I would recommend that everyone else does too because it's only a matter of time before you end up in the same situation. I have been a long time customer of Spark Energy and am really angry about the way I've been treated!

I moved and I missed payments from my old address. I needed help with my payment and somebody called me. Spark sent me on budget billing but it is still a lot higher than I can actually afford. I’m disabled and on SSI. I only get 500 dollars a month and that’s for me to live on and groceries. I’m paying a hundred dollars a month most of the time. But even after I make a payment, the next bill I would get will be like I never paid the last one. It’s starting to feel more like a rip-off situation.