Spark Energy Gas and Electricity

Our provider was PECO before Spark Energy. We changed and saved a penny or so per KW. Our electric bill is high, but we also have a home built in 1880. Yesterday we decided to have Peco do an energy audit. They showed us that our current rate with Spark is 19 cents/kw—almost 3 TIMES greater than PECO’s 7.2 cents. Due to “electronic billing” and never expecting to be screwed by Spark Energy I missed it. I’m sure they had the contractual right to triple my rate; however they are morally bereft. Relying on billing trickery is a bad business practice.

I love Spark Energy and I have no problems with them. I initially learned about them through a friend and after hearing how great her experience was and how cheap the rates were, I went with Spark. I chose the Green product and so far, Spark has been great. Most providers are more expensive and I've had people try to switch me but I never switched because I'm in a four-bedroom house and my bill would be 110 which is a very low price every month. And if I have an outage and a reason why it was out, they talk to me about it. But I tried to pay my bill online but their website wouldn't allow me to, so I did it over the phone instead. Other than that, I always recommend Spark to people.

The Power to Choose website in Texas gives you the best rates of all the different electricity companies, and Spark Energy had one of the best rates. I’ve been using them for a while now and the experience has been good and easy. They do exactly what they say they’re gonna do, and they provide good electricity and service. They also started doing what I was hoping they would do. It was to give us a little bit more heads-up on when the contracts were up, and then calling and warning us that the rates would go up. The reps I've dealt with have also been professional, easy to talk to and fairly helpful when necessary.

With Spark our electric bill was $120-185 a month. Cancelled Spark and our electric went to $68-90 a month. I believe it's time for the government to investigate these types of companies' practices. I will be contacting my local representative. I'm sure any positive reviews on here are fake which can be verified by checking actual reviews on Yelp.

I have Spark Energy for a number of years. I looked them up and went with them initially because of their prices. I chose the Green product as I do a lot of green myself and my family. Their service is comparable to what I had before and I haven't had any significant problems with Spark. I had a few billing issues but they were clarified. However, I had a few concerns and when I clarified with their customer service reps, it took a while longer than I liked to. Still, if I was asked about them, I'd tell others that Spark seems to be a good company. They provide reasonable electricity cost and have different products.

I was a Verde Energy customer and then Spark bought them. I just grandfathered in and I'm on the Green 24. There was more use of solar power in their product line so I was interested. Also, price hasn’t changed too much in comparison to Verde Energy so it’s been good. I’m a heavy user, up at 3,000 kilowatt hours, so $300 a month is typical with all the air conditioners.

I liked the low rates of Spark Energy. I got a fixed-rate product from them since price stability is important for me. They're comparable with the other electricity and natural gas providers that I've used in the past. With autopay, there's the ease of payment and getting invoices or notices that one energy provider I used before didn't have. The interactions that I've had with the representatives of Spark have all been positive. I've been happy with the service and the rates that I've had so far.

I like Spark Energy and I have been with them for a year now. The fixed range energy product was what they recommended to me and so far, I’m good with it. I’m not surprised or overwhelmed when I look at my phone bills. So, I’m content with it. Also, I was getting over with my light bills with my previous provider but with Spark, it wasn’t. I have recommended Spark Energy. In fact, I got my sister switched over, too.

I bought a house in 2007 and this was probably about four years after the regulation in Texas. I needed to get some electricity. At that time, Spark Energy was the easiest and the cheapest. I like the ease of signing up with them because I was buying my first house. I was a commissioned officer in the army in my early 20's and I didn't have to put down a deposit. They could also get the energy turned on when I wanted it. Right now, I'm paying four cents per kilowatt hour and at that time it was about 15 and I was pretty excited.

When my friends start talking about their bills, I tell them to contact Spark and see what they can do for them ‘cause they have been great for me. I went online several years ago to try and compare the electrical company that I had then. I was looking for a different rate. At that time, Spark had the lowest rate. They had a billing problem at the beginning though. They lost things and didn’t send bills. I had gathered that they were new and that they had a new billing system. But they got that worked out. The agents that I talked to are knowledgeable. In addition, you talk to the same ones over and over since they have a limited staff. They remember me, and I remember them. In closing, Spark is great. I have been so happy and satisfied with my electric bills, the lowest I’ve had my entire life. They have never been over $150 and those were in the middle of a hot summer.

I am currently on Spark Energy's fixed-rate energy product. The cheapest possible way to get energy is important to us. Setting up an auto payment with Spark has been fine. I'd recommend the company.

Spark Energy was reasonable with their pricing. I am on a fixed rate energy product so I know what my bill is gonna be every month. I was with Verde before and they were all right but for some reason, they said that their price was gonna go up, and they referred me to Spark Energy.

I was with Verde and they changed over to Spark. I used to have Stream Energy but Spark is a lot better. My bill has been a lot less than what it used to be, especially with my wife being a stay-home mom and having my grandson. It hasn’t been above $200. Everything’s been good so far.

My friend used Spark Energy and she was saying that they are a really good company. So far, I have no problems with Spark and getting my payment processed has been really good. In some months, I noticed that my bill was lower and then other times, it was not.

With Spark Energy, we would get $60 off if we crossed a thousand watts. We were saving a lot in the first year but not anymore. The bills are so high in the past few months. Still, I renewed my contract with them. I did it online and it was easy to navigate their website. Also, I spoke to their customer service and they were helpful.

Spark Energy bought Green Energy, the company I was with. The price stability is really good and I like it, but my bills were lower when I was with Green Energy.

I am on a green product with Spark, which is the same product I had with Verde before I switched. I believe you should give a little bit back. My bill is about $70 higher now though. Their bill also seems to be impossible to read. I can never really understand what my bill is. I always pay over and I don’t always have a credit. So I always call Spark first to make sure that my bill is paid up then they give me the telephone number for the office. They’ve always been helpful about it. I also like the fact that I can pay my bill online. Aside from paying all my bills, I also like their site for looking at all the readings.

I have been with Spark Energy for almost a year. I re-enrolled with them and it was all right. The people that I talked to asked me a bunch of questions and they were shy.

My energy company before transitioned and transferred my account to Spark Energy. That happened within this year. My bills with Spark Energy are a little higher sometimes though. But I just pay my bill through the automated system on the phone.

After my contract expired with Spark, they increased my electric bill to 3 times the amount. I called customer service multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 6 years, and they don't care. Don't waste your time with this company. This appears to be a very common story on how Spark treats their customers.

Spark Energy was a good choice and it was a convenient transition from my previous provider. I had a couple of interactions with their team and everybody’s demeanor was very pleasant. Also, their rates were acceptable. The experience with Spark was seamless and there were no problems.

Some guys came to my house and talked about Spark. I got them since they were cheaper than the other companies and everything was good when I dealt with their team.

I've been with Spark Energy for a long time now. When I signed up with them, it was because of the rate at the time. I got a fixed rate energy product and their overall billing process has been good.

I've been using Spark Energy for four years now. There were door to door sales people walking around the neighborhood then. It was somebody else, not Spark Energy and Spark bought them. It was supposed to be GreenEnergy and it sold me a whole bunch of stuff that it was cheaper than what I had. And it turned out that it really wasn't. But I can't get out of it because I had a two-year contract. Nonetheless, the contract I had with them expired. I just left it alone. As a matter of fact, it has now turned into a rent house and I wouldn't have to pay it, but now I have to pay it again. The bill is not that big right now, for the house is empty.

I received a letter from Verde stating that they were doing something different and they changed me over to Spark Energy. I wish I got a lower cost with them. I have gone from three bedrooms, two full baths, with five people living in it, and my light bill was no more than $170. Now there’s just two people in our house and it’s summertime, but my bill has never been over $200. But with Spark Energy, even on the contract, it’s always been over $200. It was $216 this month and $263 last month. I spoke with someone from Spark and they told me I was still on contract. I would call them again to know the expiration of my contract so that I could try to get on another plan or to see if they have any specials to offer.

My experience with Spark Energy is the best, ever. I had seen their ad online a while back and I opted to use them because, first off, they are natural gas and secondly, they are cheaper than everybody else. Green energy is better for the environment, and since having the service, there has also been a big difference in my bill, in a good way. It saves me money, thus giving me more room to pay for other things like getting the house repaired as well as car repairs. Spark's auto-pay and the whole online experience are easy. And every time I call their customer service, they are always professional and helpful. So, I always recommend them.

I received a letter from Spark Energy saying my contract was about to expire. I called Spark and was told they no longer had my account. That it had been transferred to Verde Energy. I called Verde and was told they would not have my account until Sept. About a month later I got another letter from Spark saying my contract with Spark was about to expire on Aug. 2. I called Spark and was told that I did not have to do anything. That my rate would stay the same and my account would be transferred to Verde at my current rate. I called Verde in Sept. and was told that the account had been transferred as of Sept. 1 and my rate was the same as it had been with Spark. I got my bill for Aug. and my rate from Spark had doubled.

Spark Energy bought Verde, which was the company I had before, and the rates have gotten up. It caused my mind to shop around. If Spark lowers their rates, that would be better.

I was on a very beneficial plan with a previous provider when my account got transferred to Spark Energy. When my first bill was crazy high, I called Spark and asked them to reduce my billing rate down to the rate from the other provider, but they would not do it and I got stuck for almost a thousand dollars of the electric bill. In that conversation, we got me down close to the rate. The rep I spoke with was not kind. Spark had emailed me and she said that I had some time to respond to it but I didn’t, so I got to pay my bill. Because of that, I’m actively looking to move carriers right now.

Spark should offer more competitive rates. We stayed with them after it got transferred from Potentia thinking it would have the same value. However, it cost a lot more and the billing is all I’m getting out of it.