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Spark Energy Gas and Electricity
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Spark Energy Gas and Electricity

 4.3/5 (58 ratings)
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Spark Energy Gas and Electricity

About Spark Energy Gas and Electricity

Spark Energy is a natural gas and electricity provider that offers discounted residential and business services in select states. By signing up with Spark Energy, you get access to fixed and variable rate plans, as well as green energy options. You can enroll online if you’re in the company’s service area.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Potential discounts
  • Fixed and variable rates
  • Green energy options

Cons

  • Limited availability
  • Rates can change with energy costs

Bottom Line

Spark Energy is a natural gas and electricity provider that may offer lower rates than utility companies. Its service is available only in select states; you can enroll online if it’s in your area. It also has renewable energy options.

Top Spark Energy Gas and Electricity Reviews

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Rated with 5 stars
Verified

I was looking for better pricing than the current light company I had. I Googled energy companies and found Spark Energy… Everybody was nice and friendly when I needed to pay at a...

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Rated with 5 stars
Verified

I've been with Spark Energy for years… my bill seems to be pretty fair, and most times, lower than usual. My rate's up for renewing right now, so I need to work on that. I talked ...

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What is Spark Energy?

Spark Energy is an electricity and natural gas provider that offers an alternative to local energy companies. With this company, your utility provider maintains your service, but Spark supplies the energy and sets the rate. You can choose from fixed or variable rates as well as a variety of flat-rate billing options (for some customers). Often, independent energy providers like this one offer lower rates than utility companies.

Spark Energy service

Spark Energy handles the transfer of service from your local energy provider. Once you complete enrollment, its representatives contact the utility company and begin the transfer process. This takes between 15 and 45 days to complete. You’ll still receive one bill from your local utility company, but Spark will be listed as your supplier.

Spark Energy rates

Spark Energy’s pricing is online, including options for fixed and variable rates. Costs for a given area might range from 8 cents to 13 cents per 2,000 kWh. Visit Spark’s website for quotes in your area. If you get service through Centerpoint Energy or ONCOR, you can choose flat billing for 12 months — Spark also offers a fixed-rate plan for households that use more than 2,750 kWh per month and a fixed plan for homes that use fewer than 2,000 kWh monthly.

Spark Energy FAQ

Who owns Spark Energy?
Spark Energy was purchased by OVO Energy in 2018, but both companies operate independently.
Where is Spark Energy available?
Spark is available in New York, California, Illinois, Indiana, Maryland, Michigan, New Jersey and Texas.
Where is Spark Energy located?
Spark Energy is based out of Houston, Texas.

Is Spark Energy legit?

Spark Energy provides competitive natural gas and electricity rates to residents and businesses in select states. It also offers renewable energy options and fixed or variable rates. It has the potential to charge less than local utility companies, but Spark customers do risk higher rates as energy costs change.

Spark Energy Gas and Electricity Reviews

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How do I know I can trust these reviews about Spark Energy Gas and Electricity?
How do I know I can trust these reviews about Spark Energy Gas and Electricity?
  • 3,479,868 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 1, 2021

I've used everybody, and Direct Energy was good at first, but then, they started charging this delivery fee, and this and that. By then, your bill is $400. I did a search one day, found Spark Energy, and signed up for the three-month plan to see if it would save me money. It did, so then I extended it when my three months were up. I've done everything over the web, including signing up, paying bills and when I renewed. It was very simple. Also, my highest bill, to date, of my contract was $97. It's been anywhere from 70 to 80. With Direct Energy, I was paying a lot more a month (200 to 300). I've sent a bunch of people over to Spark and I haven't heard anything negative. Hopefully, they’ll keep treating us right.

Spark Energy Gas and Electricity response

Although it's unfortunate what happened with your previous supplier, we're truly grateful that you chose us to be your new supplier. Thank you for opting to renew and for sharing your feedback.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 15, 2021

    Spark's customer service isn't great. Sometimes I get an idiot on the phone but sometimes I get somebody lovely that's well-spoken and can answer all my questions. If I get an idiot on the phone, I just hang up, call back, get somebody else, and go on with my life. Also, there have been little hiccups like the bill not coming in the mail so I have missed that a few times.

    Other than those, I was impressed that they stuck by their word. During the winter storm, a lot of people got crazy bills but I'm on a locked in rate with Spark. I saw a little spike in my bill like 50 bucks but I was running heat lamps. That's why I will be staying with them. Another thing that they did for me was when that freeze happened here in Texas, my bill was due that Friday and they let me delay my bill from the previous month for two weeks. The lady I spoke with talked to her boss and I could tell that she gave a crap. Just a little bit of humanity goes a long way. That's another reason that I'll stay with them. As long as I can stay at a good rate, I'm not going anywhere. I would recommend them to any of my friends that are signing up out here in Pearland. I would tell them that Spark would take care of them.

    Spark Energy Gas and Electricity response

    Thank you for the insight. We truly appreciate your business and your feedback. We recommend that you switch your invoice delivery to email to avoid uncertainty with the mail and hope that your experience with our company remains a good one.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 23, 2021

    The lady that signed me up went over everything. She explained what am I using my electricity for and how often I’m at my home. We went over some plans and we came to an agreement on what plan would be the best plan to work out for me. She was really nice. Even when I was late, they'd call me and see exactly what they could do as far as when I was gonna make the payment so my service wouldn't get disconnected. They also responded very well. Any problem I have ever had in the past, they were on it. Overall, I'm very satisfied with the service.

    Spark Energy Gas and Electricity response

    We're happy to hear that your experience was such a great one. We truly appreciate your business and want our customers to know that we are here to help! Thank you for your review.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2021

    I was doing research on rates, as far as how everything went with the deregulation of everything and pricing, and just decided to give Spark Energy a try. I did all the research online, and then called to get everything set up to make sure that I went into the plan that I wanted. I'm hoping at some point in time Spark does something more fixed rate so that once we get an average of bills, then I can work on something more fixed rate to budget a bit better.

    Spark Energy Gas and Electricity response

    We appreciate your review and would like to confirm that we do offer fixed rates. If you are referring to a Budget Billing program, we also offer this as well. If you'd like more information on how to enroll, please contact our Customer Care toll free number.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 2, 2021

    Spark Energy's rate is less compared to others, so I went with them. I've been with them for a few months now and they're good. But they don't have a good renewal process. I am a previous Spark Energy customer. My rate plan changed which forced me to go out and switch to somebody else. I didn't want to pay too much money when I was renewing. If I'm at 8.5 cents or 9 cents and I want to renew at the same time, same price, Spark Energy should be able to renew it. I understand that rate changes but if they have that plan, they should give me the option to renew it. They should be competitive enough with other providers, then only I can be with them.

    I signed up for auto-pay and bills are getting paid. But my problem is that I cannot log into their website. I signed up with the same email address that I had previously. I had no problems signing up. But when I want to log in to check my bill, I am not able to log in. I've raised a couple of tickets but still, they send an email back saying that within 24 hours or 48 hours, somebody will look into it. That never happens. It's not working.

    Spark Energy Gas and Electricity response

    We can definitely understand your concerns regarding renewing and we'd be happy to explain how our prices work and why the same rates are not always available. Additionally, we'd also like to assist with any log-in issues you are having. Please email us at officeofthepresident@sparkenergy.com. Thank you.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Nov. 19, 2021

    This is my first 5 months with Spark Energy. So far it's been a good relationship after getting through an issue with the initial signup. I plan to renew with Spark Energy and continue our relationship without any other issues along the way.

    Spark Energy Gas and Electricity response

    We’re glad to hear that everything worked out despite the enrollment issue and that you have given us the chance to remain your supplier. Thank you for your business and loyalty.

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 13, 2021

    Customer service is terrible. I needed my service transferred to my new address because I was moving. They never shut down the account for my old address. When I received two invoices and called them about it they told me not to worry about it because it was a mistake. Just like the previous mistake that they had emailed out to everyone confirming plan renewals. As they make mistakes they expect you to pay for it. And will put all the blame on you. Save yourself some time.

    Spark Energy Gas and Electricity response

    We can absolutely understand your frustration and we would like to investigate your concerns to get to the bottom of what happened. Please email us at officeofthepresident@sparkenergy.com with your account details and concerns so we can thoroughly review. Thank you.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 25, 2021

    Spark Energy had the lowest rate and it was a year-by-year thing. It was simple to switch but once I signed up and did everything, I didn't hear from anyone until I got something in the mail maybe a month later.

    Spark Energy Gas and Electricity response

    We're glad to hear that your enrollment process was simple. If you enrolled online and provided an email address, you would've received an email confirmation. Please note that mail times can be long as there have been issues with USPS.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 13, 2021

    Spark Energy charged their fees per kilowatt-hour, so I went with them. Based on my usage, the fixed-rate made the most sense. My experience with them has been favorable.

    Spark Energy Gas and Electricity response

    We're grateful that you chose our company to be your energy supplier. Thank you for your business and for leaving us a review.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 11, 2021

    I've had Spark for a long time and I like their rates. I’m also satisfied with their service and when I dealt with their reps, it was a good interaction.

    Spark Energy Gas and Electricity response

    Thank you for sharing your feedback regarding our customer service and rates. We appreciate your business and hope that we remain your supplier for many years to come.

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    Spark Energy Gas and Electricity Company Information

    Social media:
    Company Name:
    Spark Energy Gas and Electricity
    Company Type:
    Public
    Ticker Symbol:
    SPKE
    Year Founded:
    1999
    Address:
    12140 Wickchester Lane, Suite #100
    City:
    Houston
    State/Province:
    TX
    Postal Code:
    77079
    Country:
    United States
    Fax:
    877-375-8007
    Website:
    www.sparkenergy.com