Spark Energy Gas and Electricity

Spark Energy had a low introductory rate for a while and that was favorable. It had gone up but it was still a little lower than what my utility company charges so it was okay. If the rates are high and someone’s offering a lower deal for a certain period, then I would probably go with the lower price at least during the summer months when we use a lot of electricity. Spark Energy is a good service and I’d recommend them.

I did an internet search for the different providers in my area and Spark Energy had better rates than most and they had good reviews. Price stability was important for me for a period of time that it was given. The Spark team was good upon my initial sign up. There could be a difference in service somewhere down the road but Spark energy is pretty equal to our previous provider as of now. Overall, it was a pleasant experience.

Spark Energy's rates and talking with some other people who had them, and thinking that they were pretty good made me go with them. However, they were not upfront with what they said they were going to do. I was overcharged. They raised it up from 7 cents to almost 12 cents a kilowatt hour. They did not refund the money, and they did not want to come down to the rates that I had prior to them overcharging me. Nobody could make a decision and I got a runaround. I am very dissatisfied. I would not recommend them to anyone because they’re very truthful and that’s not the way to do business. I have cancelled my service and I’m waiting for a refund from them. If they don’t respond within another month, the state will go after them.

Spark Energy was offering a good rate. I’ve been with them just recently and so far, it’s been alright. I always had other providers before them and I noticed that the pay rate was different.

I wasn’t satisfied with Spark Energy. The person that came to speak to me didn’t tell me exactly what's going to happen. He wasn’t very thorough. He said my bill is going to be lower and that I should enroll quickly and I did. I was thrown into it. I’ve only had it for four months or so and I have noticed that I am paying more than I was prior. When I actually spoke to somebody, they said that I’m actually paying more so I was a little disappointed by hearing that.

This company straight out takes your money. I do not know how they are able to get away with it. I've already paid them $500 in 8 months, what they do is they start charging you their rate for gas usage on top of PG&E's charge. In my case, I got the incredible rate of .75 per therm, so in January this year, I paid them $70.20 for 87 Therms plus their Customer Charge of $5.04. As I mentioned, I also had to pay $76.30 to PG&E for "Gas Delivery Charges" (which they do not disclose) at 1.87/Therm. So in total I paid $151.54!!! The previous year, without "The Spark Energy Con", my gas bill was only $84.59. This piece of crap company came knocking on my door with the promise to reduce my overall Gas Bill, so far that mistake has costed me almost $500!!!

I found Spark Energy on the Connecticut Energy website and Spark has good overall rating and price. I had a great interaction with their team when I called them. Their service is good and my bill has been a little bit lower. Spark Energy is good and efficient.

I switched over to Spark Energy for someone in our chamber's house because it is for residential. That guy who does things for me gave me the information, I went online, did an account, and set it up. I found their customer service to be very good. I had to call back since it wasn't switched but I kept all my notes so I knew who I talked to, when I talked to them and what I was supposed to get. The lady that I talked to said, "I believe you. You have all the information." The lady was apologetic that it happened and I was fine. She was very courteous even though the first one didn't go through. They are going to go back and credit me.

My overall experience with Spark Energy has been great. They were easy to work with. I've used another electric natural gas provider in the past and Spark has a cheaper rate.

Our previous provider's rates were higher than UI and I didn't like that. With Spark, everything with the service is the same but the price is a lot better.

Somebody came to my house and told me about Spark Green Energy. My experience with them has been easy and good.

This company is saying I signed up with them over the phone on February 9, 2015 however according to them my contract did not start until January 13, 2016, I don't know how that can be possible! Also they are very misleading, they send someone door to door to get your information stating it’s a low income program. My contract that I was not even aware of with them ended January 11, 2017, and since then they have been over charging me and according to them they sent me a letter in November of 2016. We really need to get together and file a lawsuit against these people. I thought I had PGE all along, they led me to believe this was just low income verification and what they did was actually sign me up for a contract with them!

I went online to the Connecticut website and Spark Energy was the cheapest. I’m on a six-month fixed price and it was less than what I was paying at that time. I have used 10 different providers in the last five years because I have to. There's no choice because they will go for six cents to 13 cents and every provider does the same thing. So, we're forced to negotiate a new one. Every six months I renew with the lowest provider. Usually, whoever I was with, it’s tremendously more expensive the second six months so, it's very rare that I go to the same company twice. The team at Spark Energy called me to try to renegotiate but their cost was still too high.

I signed up with Spark Energy. I was told my energy bill would go down. We even looked at the charges on my current PG&E bill and I was told what my future bill would be in comparison (about 1/2). What they did not tell me was that PG&E would still charge me the delivery fees and even with the "Lower Rate" my bill would be more. When I called to cancel based on the higher bill, they first offered an even lower rate, but even with that my bill would go up. In addition to the higher bill, they charged me an early cancellation fee of $100. I used the services for 2 months and am out over $200. SCAM.

Well I received a phone call from a representative from Spark Energy on 08/05 to switch my electric. I enrolled and my electric was suppose to be switched on 08/08. Today is 8/15 and my electric was turned off because they never switched my electric over. So I call Spark, after I received a call from my children stating that the electric was off. I had to leave work to deal with this cause for a week I was thinking I was switched to Spark but I wasn't. Then after speaking with 4 different agents I was told they found my enrollment but I would have to wait until the next day 08/16 for my service to be reconnected. Really???

If you are with Spark find another provider. They are a big scam. Last year my bill was $320.00. This year same month and the use of less energy. My monthly billing is $570.00. What an eye opening surprise. Called Spark, was told too bad. The contract I had with them ended in 2014 3 years ago. Why is this the first am hearing that I have no contract. They have been billing me for years. Told me they can double my bill if they want. However they did offer me a $75.00 gift card. I told them to keep the card. How do they get off doubling the rates and think it's okay. This is certainly not. If you have Spark find another provider now before you get scammed and screwed also.

I go with the cheapest price available and I read about Spark Energy on the internet. They're a little bit cheaper than other providers so I signed up with them.

I have been using Spark Energy for about a year and a half now, and I had really liked my experience and their service so far. I understand that summer is horrible for the light bill and they have to charge delivery charges, so I was happy with them. But this last bill I received is just ridiculous and horrible. It is around 4 times what I paid just 3 months ago and twice what I paid last month. I called them to see if they could send someone to check on my meter, since I was in disbelief about having such a high bill, but what the rep told me was just the most ridiculous thing I have heard from them. He said that it was so high because I was basically not on a fixed rate for about 15 days. I had just signed up with them for another year and now this happens, I am ready to cancel but of course they will charge me even more.

Spark had been good so far. It’s way better compared to the previous one that I’ve used. I love the lower pricing and the young lady with a beautiful attitude that came out here. Everything’s okay.

I change energy providers all the time due to cost but I've been on the fixed rate energy products with Spark Energy for about six months now. I didn't have any issues with them and they have been really good.

I shop for my electricity regularly as soon as my fixed rate period ends with electricity providers like Spark Energy. What I found out was I get cheaper rates if I switch. The minute I go into the end of my period, they raise my rates up and the only way to get a lower rate again is to switch. The typical rate at which the rates are going to go up to in most of these plans is above the standard rate, which I find unconscionable. I use Energize Connecticut, which is the official state website and at the time, Spark Energy came in having the best price so I signed up with them. They're fine and I received emails from them to confirm the service. If these providers would match what's being shown as standard rates instead of insisting that my rates go up, I wouldn't have to shift.

Spark's customer service reps are good and I like that it has a good fixed rate. My experience is perfect. I didn't have any problem so far.

Spark came to my house and said that my gas bill and my light would be cheaper, so I got them. However, my husband and I are having issues with the gas because our bill is coming out super high lately.

This company is nothing but deceptive and a pure scam. They have to be, or no one would ever choose them. They came to my door a few months ago offering a lower rate for gas than PG&E. They had me bring up my bill and pointed out a part of the bill that lists the number of therms used and the amount charged per therm. For my bill that month, the amount was $1.26448 for tier one and $1.84538 for tier 2. They told me that they would instead charge me $0.749 per therm. What they DON'T tell you is that the amount from PG&E is not a price for just gas like Spark's price is. The amount from PG&E includes the delivery fee. Spark's price is just for gas. If you compare the price for gas from both companies, PG&E's highest amount that month was $0.3866. That is less than HALF of what Spark is charging me.

Like many of the other complaints here I was sold on Spark based on figures from my salesperson that I would save money by getting gas from Spark not PG&E. After looking at a couple bills (during low usage times so it was hard to tell at first) I have discovered switching will actually cost me more money and not just due to the $5 service charge per month they charge regardless of use. You have to pay PG&E the cost to transport the gas. This turns out to be over 75% of the cost of the bill. Spark would have to have quite a lower rate to save money because the gas cost is such a low component of the bill. Instead turns out they are charging me almost twice as much for the gas itself.

In the state, we can now shop around for energy companies from time to time to get the best price, or whether or not we want a greener company and I do that on a pretty regular basis. I heard about Spark from the internet and I went with them because of the price. I just ordered it, then it went on my bill and it’s been fine.

I've had two electric bills and Spark Energy hired the one I've been paying so I used them. But I like the one I have and I told the customer service team at Spark that I no longer want their service.

Spark was in my neighborhood and they asked me if I was interested in signing up with them. At first, I told them I wasn’t interested. And then they came back out and I asked them to explain the details, and then I signed up with them. They have helped me out on the utilities and I noticed that my gas and light bills were lower.

I got a renewal e-mail and followed the instructions. I selected the plan and submitted it. I assumed it was taken care of, until I got my next bill saying I was now on a variable rate plan. I have been with them since 2014, never missed a payment with auto-pay, and never had any problems. I called and spoke to a supervisor and was told that they could give me a $50 credit on my account. My bill was nearly 5x what I usually pay and I asked if there was anything else they could do to correct this, since I am sure I submitted my renewal. The supervisor (Theo) said that they had no record of the renewal and that was the best they could do.