Spark Energy Gas and Electricity

Verde Energy said that if I wanted to continue with the energy supplier, they would transfer me to Spark Energy. And I got transferred. I have been getting rebate checks from Verde Energy, so I was used to that. And with Spark Energy, I didn’t qualify. But their rep said that he had put in for me to get adjusted checks again and I had never got adjusted checks from Spark Energy. Also, there's a difference with the letters I get from Spark and Verde. If I got mail from Verde, it would be telling me that they were my energy supplier. I was getting rebate checks, and then they would still be my energy supplier. Having to pay for energy supplier doesn’t bother me because they're still considerably low. I've tried to really watch how I use my electricity.

We had Spark when we were at our other house and then we moved here about eight months ago. The day I moved, I had them leave the power on at the old place for one more day, and that way we had a good transition. I had plenty of time to do the setting up and everything was good. We were offered a lower rate over a longer period, and the rate was the same when we moved. The amount on our electric bill has been fairly consistent and it has been cheaper moving over here. The only thing we have issues with is our gas. However, our rate is about to go up and we need to set it again. Still, Spark has great rates and great customer service too. There's not a bunch of wait-on-the-phone whenever I wanna talk to somebody and they're very easy to deal with.

We checked Spark Energy and they seemed to be reputable. They had a better rate, too. I’ve checked from one year to the next to see if there was a difference and there was a slight difference in 2018 because it was a little colder. 2016 and 2017 weren’t too bad. This year, being as cold as it is, it probably cost us a bit more, but it wouldn’t cost us more with anybody else. Spark Energy has not changed its price at all and it has been the same for the last several years.

I was a Verde Energy customer and then Spark bought them. I just grandfathered in and I'm on the Green 24. There was more use of solar power in their product line so I was interested. Also, price hasn’t changed too much in comparison to Verde Energy so it’s been good. I’m a heavy user, up at 3,000 kilowatt hours, so $300 a month is typical with all the air conditioners.

When my friends start talking about their bills, I tell them to contact Spark and see what they can do for them ‘cause they have been great for me. I went online several years ago to try and compare the electrical company that I had then. I was looking for a different rate. At that time, Spark had the lowest rate. They had a billing problem at the beginning though. They lost things and didn’t send bills. I had gathered that they were new and that they had a new billing system. But they got that worked out. The agents that I talked to are knowledgeable. In addition, you talk to the same ones over and over since they have a limited staff. They remember me, and I remember them. In closing, Spark is great. I have been so happy and satisfied with my electric bills, the lowest I’ve had my entire life. They have never been over $150 and those were in the middle of a hot summer.

My experience with Spark Energy has been okay so far. When I signed up, their customer service was good.

Someone from Spark Energy Gas and Electricity knocked on my door and they offered the best rate that I had and I have been with Spark Energy for six months now. Their program is a little shady because they made me think that I will get gift cards when I sign up, but other than that I have no complaints.

Spark energy is nothing but a SCAM!!! Ask yourself this, if their products are so good, WHY ARE THEY SENDING A SALESPERSON DOOR TO DOOR TO GET PEOPLE TO SIGN UP? They are located in Texas and were at my front door in New Jersey....very strange!!! I was told I will get a lower price for gas and electric, but when my bill came the prices were quadruple when compared to my PSE&G. PSE&G prices was lower.

Spark Energy used a door to door salesman that posed as my current provider in order to obtain my account information. With that information, they switched my electric provider to Spark Energy without my authorization or permission. This is extremely illegal and I will continue posting this review everywhere I can.

I've switched over to Spark Energy for at six months ago. The way they presented it to me was that I was gonna have savings. Their reps were professional and knowledgeable, and they called me to verify that everything was okay. And at this point, I’m satisfied with them. I’ve had no problems since I switched over.

I got a letter from Spark telling me that they were taking over my account. I have them for my electricity and as long as they keep their rate down, I'm satisfied.

I've tried other companies, and so far Spark Energy has the best price out there. They really broke it down and explain the delivery and gas charges. The rep showed me on the PG&E website how it says that everyone pays for the delivery and how they are in charge of the gas only. She gave me a fix rate and I received my letter confirming what the rep went over. She made it clear it's to get a fixed rate on the gas only and so far I've been very happy with them.

I’ve been using Spark Energy's services for about three years, and the quality of service has been good. I'd recommend them.

Spark Energy is good. I've been using them for three months and I haven't had any issues wiht them. Everything has been good and I would recommend them.

From start to finish, I was a satisfied customer with Spark Energy electric service for over two years. I moved and presently do not have an electric account. Customer Service staff were courteous and efficient. Overall, I would recommend Spark Energy and I will return for service with them should I require an electric account in the future.

Several months ago my bill increased dramatically. I thought it was because of the cold Maryland winter but I just realized that my account was fraudulently switched to Spark, and the energy rate for Gas and Electric almost doubled from what I was paying before. I would never have consented to change service as the company I had before is represented by a close family member. I hope I can get back the extra $800 I have paid over the last 4 months. I'm going to report this fraud everywhere that I possibly can.

Spark Energy has been providing me with electricity for eight years now. I tried them after a friend of mine told me about them and I've liked their service so I stayed. Their price was better than my previous provider. When I applied initially, I didn't qualify so I put the contract under my brother's name. Then, one day when I called, they told me that I am qualified and so I put the contract under my name. Every time I call their customer service, they answer my questions and try to help me. Spark Energy is a good company and I would recommend them.

Starting this year I started receiving charges from this company on my PG&E bill. I immediately call the company as I've NEVER EVER paid anything close to what I was being charged. Come to find out we supposedly signed up for this service which was not true. 1 I have a locked gate 2. I have guard dogs and lastly 3. No one was home at the time we were all out of state. When they provided the phone number used to sign up, it didn't match anyone's. I asked them to cancel the account which they stated I needed to pay what is owed in order to cancel.

I have a sign at my front door that says "No Solicitors". That did not stop your people from ringing my doorbell about 4:30 PM 3-13-2019. My wife answered, I could hear some discussions then, she came to me and I asked: "What? another damn solar company?" No, she said, it's about verifying our PG&E rates. It had been long day and I had had a couple of beers and was very tired. Your agent said that he was s 'subcontractor to PG&E who was sent to verify that I was on the correct rate. He continued that, with the fires lawsuits and PG&E's bankruptcy, I needed to be on a 'lower rate' for gas or my bill would increase significantly. I specifically asked what the bill amount for gas would be and he said it is bundled and not broken out but my bill would show detail charges. I listened to his pitch and then received a verification call (to prove me checked my gs rates) as he went down his printed script and provided responses just to get him out of here!

One day after I agreed to try this with an earnest young door to door salesman I decided I was not going to save any money, so I called in to cancel the subscription. So now, a month later I see $55.21 added to my Pacific Gas and Electric Co. invoice. When I called in to complain, Jasmine said they only had record of the initial call. After calling in, I discarded my notes thinking it was finished. Oh, get this, she advised it takes one to two billing cycles to get it removed. How's that for a money making endeavor!!! Last month's bill was $192 and this month's is $299. Next call goes to the CA. Public Utilities Commission.

I've had my electricity from Spark Energy for five years and they do what they're supposed to do. Essentially a billing service, they send me the bills, and they take the payments. The price is cheaper than what I was paying to another company and while I'm always skeptical about things that are drastically cheaper, I spoke with friends who had had Spark and got confirmation that they were happy with the service. I set it up online and it was as easy as it could have been. It was straightforward and not like AT&T or Microsoft where it's impossible to navigate their system and figure out exactly what it is they want you to do. So far, I've been fairly happy with Spark.

Spark Energy is cheaper than the other providers and I don’t pay too much sometimes. I used TXU when I lived in Mesquite two years ago and I paid more than $200 a month even though we supposedly have free nights. With Spark Energy, I never pay more than $160. Spark Energy is a lot better than TXU. With TXU, we even had problems with the lights. We had more than 24 hours without lights and they didn’t fix the problem quickly. I prefer Spark Energy and I will only use them for the rest of my life. Their customer service is really fast. My life got better when I started using Spark Energy because I save a little over a hundred a month. I recommended them a lot. Three of my friends changed to Spark Energy this year.

I got a fixed rate energy product from Spark Energy, and I like their price. The team at Spark Energy are usually friendly and I’m not on hold for too long.

Someone tried to fraudulently open an account with Spark Energy in November 2018 with my info. I called Spark Energy to stop it and they said that they could find my information in their system and that they would put a stop on any transfers pertaining to my address. But somehow an account was still fraudulently opened with Spark Energy using my gas meter number. The name, address, phone number and Nicor account number attached to the account is incorrect and there have been multiple people calling about the account that aren't me.

I liked Spark Energy's prices. Their team was eager to help and they answered any questions that I had.

Today March 6 People came to my house and I was not at home. My 18 year old sister was at home with my kids and hers. They came and told her I dont know what and since she couldn't contact me or my dad she agree thru a call. She told me that the representatives were still in the household even after the person on the phone asked if they were gone. They kept telling her to just say yes to everything. After they told her the sign up fee she put her on mute and told them what was the fee and they just wrote stuff on a paper and kept telling her to say yes to everything. How do I cancel what just happened? I'm a single mom of 2 and these payments are no joke. I want no part of this.

I've had multiple door salesmen come INSIDE my apartment completely harassing me to switch to Spark. They guaranteed me all these rates that I'm almost positive they had no idea what they were talking about. The first women to come had me lend her my phone charger so she could charge her phone, then had me call to sign up for Spark and stood there telling me what to say. When they ask has the representative left your property, she had me lie while standing right next to me. I receive my first month bill with an over 100% increase in the amount I was charged. They sell it to you as your bill will be the same except you get 100 free dollars a month (which is not true, $100 dollar value in coupons). Legally, this has some serious issues with sales practices.

Someone I knew had Spark and they were cool with the company. Price-wise, it has been good. I don’t like price fluctuations, so I selected a fixed rate energy product with Spark. Their team was very good, efficient and fast when setting up my service, and everything has been perfect.

I had Verde before, but I was changed over to Spark Energy Green. My bill might be a little higher now with Spark, when it was cheaper with Verde.

My mother is 92 years old and she does not remember anything about talking to these people, however when she showed me the letter from them saying she had switched her supplier from People's Gas to Spark I immediately called them. This happened on Jan 4, 2019, the letter stated to call before Feb 15, I called and informed the rep that she wanted to cancel the enrollment, reps said, "No problem." She cancelled everything, gave me a confirmation number, her name and ID NUMBER. Feb 19 my mother gets her gas bill and almost had a heart attack.