Spark Energy Gas and Electricity

Verde Energy said that if I wanted to continue with the energy supplier, they would transfer me to Spark Energy. And I got transferred. I have been getting rebate checks from Verde Energy, so I was used to that. And with Spark Energy, I didn’t qualify. But their rep said that he had put in for me to get adjusted checks again and I had never got adjusted checks from Spark Energy. Also, there's a difference with the letters I get from Spark and Verde. If I got mail from Verde, it would be telling me that they were my energy supplier. I was getting rebate checks, and then they would still be my energy supplier. Having to pay for energy supplier doesn’t bother me because they're still considerably low. I've tried to really watch how I use my electricity.

We had Spark when we were at our other house and then we moved here about eight months ago. The day I moved, I had them leave the power on at the old place for one more day, and that way we had a good transition. I had plenty of time to do the setting up and everything was good. We were offered a lower rate over a longer period, and the rate was the same when we moved. The amount on our electric bill has been fairly consistent and it has been cheaper moving over here. The only thing we have issues with is our gas. However, our rate is about to go up and we need to set it again. Still, Spark has great rates and great customer service too. There's not a bunch of wait-on-the-phone whenever I wanna talk to somebody and they're very easy to deal with.

We checked Spark Energy and they seemed to be reputable. They had a better rate, too. I’ve checked from one year to the next to see if there was a difference and there was a slight difference in 2018 because it was a little colder. 2016 and 2017 weren’t too bad. This year, being as cold as it is, it probably cost us a bit more, but it wouldn’t cost us more with anybody else. Spark Energy has not changed its price at all and it has been the same for the last several years.

I was a Verde Energy customer and then Spark bought them. I just grandfathered in and I'm on the Green 24. There was more use of solar power in their product line so I was interested. Also, price hasn’t changed too much in comparison to Verde Energy so it’s been good. I’m a heavy user, up at 3,000 kilowatt hours, so $300 a month is typical with all the air conditioners.

When my friends start talking about their bills, I tell them to contact Spark and see what they can do for them ‘cause they have been great for me. I went online several years ago to try and compare the electrical company that I had then. I was looking for a different rate. At that time, Spark had the lowest rate. They had a billing problem at the beginning though. They lost things and didn’t send bills. I had gathered that they were new and that they had a new billing system. But they got that worked out. The agents that I talked to are knowledgeable. In addition, you talk to the same ones over and over since they have a limited staff. They remember me, and I remember them. In closing, Spark is great. I have been so happy and satisfied with my electric bills, the lowest I’ve had my entire life. They have never been over $150 and those were in the middle of a hot summer.

I was contacted by Spark via a sales rep who stated that they were a ComEd rep and my existing Supply Provider was going out of business and they wanted to sign me up under their company. This was a LIE as ComEd does NOT call you to switch to another provider and existing Supplier was NOT put of business. By my own fault I believed them and signed up with them only to find out they lied from ComEd themselves. They also said they would send me an $80.00 rebate check for signing up in 3-5 business days of which never arrived. STAY AWAY FROM THIS FRAUDULENT COMPANY!! I will be filing a complaint with the BBB.

I’ve had Spark Energy for seven years. Sometimes, the rate goes up and down, then up. That has been happening mostly every month and my bill is getting higher and higher. There are a few representatives who tell me one thing then another one who tells me another thing, so it’s all confusing. I liked Spark at first, but now everything is changing and they don’t let me know.

I thought service with Spark Energy was removed back in 2014 but to my surprise they’ve been my “floating rate” provider since then. ComEd brought to my attention that my $560 bill was partially due to being charged nearly triple what their rate currently is. Granted this is obviously partially my fault but I assumed it was removed and ComEd was again my provider, my bill was reflecting correct charges.- wrong! Highly suggest reviewing your bills if you have automated monthly payment. I was originally disappointed at myself as well as the company but with such a loyal customer as myself why would they want to “renew” a contract with me or try and contact me at all! I contacted them in regards to my non removal of provider and their response was “Well, we have no record of that.”

So I had an agent come to my door about Sparks energy saying with all the fire and lawsuits with pg&e our rates is a bit high after asking to see my bill.. which was true so I said hey let’s give it a try “since it would help lower my gas” but I was never informed that I would be on a contract and that I would be charged for their service.. nor was I informed of a contract which if I decide to terminate that I would be charged a $100. Because if I knew I wouldn’t agree to sign up.

I've had Spark Energy close to 10 years, and I love it. I’ve always had great customer service. Everything has always been very clear. And the pricing is competitive. I’ve referred them out and people have signed up.