Spark Energy Gas and Electricity

Verde Energy said that if I wanted to continue with the energy supplier, they would transfer me to Spark Energy. And I got transferred. I have been getting rebate checks from Verde Energy, so I was used to that. And with Spark Energy, I didn’t qualify. But their rep said that he had put in for me to get adjusted checks again and I had never got adjusted checks from Spark Energy. Also, there's a difference with the letters I get from Spark and Verde. If I got mail from Verde, it would be telling me that they were my energy supplier. I was getting rebate checks, and then they would still be my energy supplier. Having to pay for energy supplier doesn’t bother me because they're still considerably low. I've tried to really watch how I use my electricity.

We had Spark when we were at our other house and then we moved here about eight months ago. The day I moved, I had them leave the power on at the old place for one more day, and that way we had a good transition. I had plenty of time to do the setting up and everything was good. We were offered a lower rate over a longer period, and the rate was the same when we moved. The amount on our electric bill has been fairly consistent and it has been cheaper moving over here. The only thing we have issues with is our gas. However, our rate is about to go up and we need to set it again. Still, Spark has great rates and great customer service too. There's not a bunch of wait-on-the-phone whenever I wanna talk to somebody and they're very easy to deal with.

We checked Spark Energy and they seemed to be reputable. They had a better rate, too. I’ve checked from one year to the next to see if there was a difference and there was a slight difference in 2018 because it was a little colder. 2016 and 2017 weren’t too bad. This year, being as cold as it is, it probably cost us a bit more, but it wouldn’t cost us more with anybody else. Spark Energy has not changed its price at all and it has been the same for the last several years.

I was a Verde Energy customer and then Spark bought them. I just grandfathered in and I'm on the Green 24. There was more use of solar power in their product line so I was interested. Also, price hasn’t changed too much in comparison to Verde Energy so it’s been good. I’m a heavy user, up at 3,000 kilowatt hours, so $300 a month is typical with all the air conditioners.

When my friends start talking about their bills, I tell them to contact Spark and see what they can do for them ‘cause they have been great for me. I went online several years ago to try and compare the electrical company that I had then. I was looking for a different rate. At that time, Spark had the lowest rate. They had a billing problem at the beginning though. They lost things and didn’t send bills. I had gathered that they were new and that they had a new billing system. But they got that worked out. The agents that I talked to are knowledgeable. In addition, you talk to the same ones over and over since they have a limited staff. They remember me, and I remember them. In closing, Spark is great. I have been so happy and satisfied with my electric bills, the lowest I’ve had my entire life. They have never been over $150 and those were in the middle of a hot summer.

I've been a customer for several years! The rates are very fair with lots of choices! Best company that I could find. I've looked at almost all the various suppliers and year after year they are more than competitive. I've signed up for two more years!

My 80 year old mother failed to review or never received a rate renewal notice from Spark Energy. Contract expired 03/07/2019. Spark doubled her rate from 9 cents to 18 cents a kilowatt hour. When I called to complain their response was, "We can renew for a year at 8.6 cents and get a $ 75.00 dollar gift card in 6 to 8 weeks." The Illinois Commerce Commission who I filed a complaint with is contacting them, but said that there is not much they can do and hope that we get some kind of refund.

Do NOT switch to Spark Energy. I signed a contract with Spark Energy for 18 months at .0178 per therm and called to cancel my contract two months before that rate lock ended. I was told that if I cancelled I would have to pay an early termination fee, which was costly. I then waited a month before the contract ended in attempt to avoid the variable rate hike and was told I could cancel and would start back with PSEG supplying my electricity after the contract ended. Spark Energy then moved me to a variable rate of .16 per therm even though I cancelled at the time of the contract. SO I couldn't cancel early to avoid paying the variable rate hike and I couldn't cancel at the end of my contract to avoid the rate hike.

Started off good with this company, low bills, okay customer service, but as my contract is coming to an end, the price has tripled! I started paying 65 a month for a small apartment with no washer or dryer and I don't bake and I shower with cold water, I have the temperature at around 74 degrees and under the same circumstance I'm paying $188 now! Why in the world?! My friends with HOUSES and a LAUNDRY ROOM pay less than I do! This company is a joke, I don't recommend it. I cant wait wait for my contract to end.

I am very very concerned. My Mother was visited by a salesperson at her door. She is elderly and has many illnesses. She often sits in her patio watching people go by and is eager to conversate with folks. The salesman came to her with his pitch. She indicated to me afterward that a nice man approached her and said her PGE bill can only be 42.00 per month if she signed up with Spark Energy. Of course she jumped on that as she is on a very small income of only $800 per month.