Spark Energy Gas and Electricity

I've used everybody, and Direct Energy was good at first, but then, they started charging this delivery fee, and this and that. By then, your bill is $400. I did a search one day, found Spark Energy, and signed up for the three-month plan to see if it would save me money. It did, so then I extended it when my three months were up. I've done everything over the web, including signing up, paying bills and when I renewed. It was very simple. Also, my highest bill, to date, of my contract was $97. It's been anywhere from 70 to 80. With Direct Energy, I was paying a lot more a month (200 to 300). I've sent a bunch of people over to Spark and I haven't heard anything negative. Hopefully, they’ll keep treating us right.

Spark's customer service isn't great. Sometimes I get an idiot on the phone but sometimes I get somebody lovely that's well-spoken and can answer all my questions. If I get an idiot on the phone, I just hang up, call back, get somebody else, and go on with my life. Also, there have been little hiccups like the bill not coming in the mail so I have missed that a few times.

The lady that signed me up went over everything. She explained what am I using my electricity for and how often I’m at my home. We went over some plans and we came to an agreement on what plan would be the best plan to work out for me. She was really nice. Even when I was late, they'd call me and see exactly what they could do as far as when I was gonna make the payment so my service wouldn't get disconnected. They also responded very well. Any problem I have ever had in the past, they were on it. Overall, I'm very satisfied with the service.

I was doing research on rates, as far as how everything went with the deregulation of everything and pricing, and just decided to give Spark Energy a try. I did all the research online, and then called to get everything set up to make sure that I went into the plan that I wanted. I'm hoping at some point in time Spark does something more fixed rate so that once we get an average of bills, then I can work on something more fixed rate to budget a bit better.

Spark Energy's rate is less compared to others, so I went with them. I've been with them for a few months now and they're good. But they don't have a good renewal process. I am a previous Spark Energy customer. My rate plan changed which forced me to go out and switch to somebody else. I didn't want to pay too much money when I was renewing. If I'm at 8.5 cents or 9 cents and I want to renew at the same time, same price, Spark Energy should be able to renew it. I understand that rate changes but if they have that plan, they should give me the option to renew it. They should be competitive enough with other providers, then only I can be with them.

This is my first 5 months with Spark Energy. So far it's been a good relationship after getting through an issue with the initial signup. I plan to renew with Spark Energy and continue our relationship without any other issues along the way.

Customer service is terrible. I needed my service transferred to my new address because I was moving. They never shut down the account for my old address. When I received two invoices and called them about it they told me not to worry about it because it was a mistake. Just like the previous mistake that they had emailed out to everyone confirming plan renewals. As they make mistakes they expect you to pay for it. And will put all the blame on you. Save yourself some time.

Spark Energy had the lowest rate and it was a year-by-year thing. It was simple to switch but once I signed up and did everything, I didn't hear from anyone until I got something in the mail maybe a month later.

Spark Energy charged their fees per kilowatt-hour, so I went with them. Based on my usage, the fixed-rate made the most sense. My experience with them has been favorable.

I've had Spark for a long time and I like their rates. I’m also satisfied with their service and when I dealt with their reps, it was a good interaction.