Spark Energy Gas and Electricity

I've used everybody, and Direct Energy was good at first, but then, they started charging this delivery fee, and this and that. By then, your bill is $400. I did a search one day, found Spark Energy, and signed up for the three-month plan to see if it would save me money. It did, so then I extended it when my three months were up. I've done everything over the web, including signing up, paying bills and when I renewed. It was very simple. Also, my highest bill, to date, of my contract was $97. It's been anywhere from 70 to 80. With Direct Energy, I was paying a lot more a month (200 to 300). I've sent a bunch of people over to Spark and I haven't heard anything negative. Hopefully, they’ll keep treating us right.

Spark's customer service isn't great. Sometimes I get an idiot on the phone but sometimes I get somebody lovely that's well-spoken and can answer all my questions. If I get an idiot on the phone, I just hang up, call back, get somebody else, and go on with my life. Also, there have been little hiccups like the bill not coming in the mail so I have missed that a few times.

The lady that signed me up went over everything. She explained what am I using my electricity for and how often I’m at my home. We went over some plans and we came to an agreement on what plan would be the best plan to work out for me. She was really nice. Even when I was late, they'd call me and see exactly what they could do as far as when I was gonna make the payment so my service wouldn't get disconnected. They also responded very well. Any problem I have ever had in the past, they were on it. Overall, I'm very satisfied with the service.

Spark Energy's rate is less compared to others, so I went with them. I've been with them for a few months now and they're good. But they don't have a good renewal process. I am a previous Spark Energy customer. My rate plan changed which forced me to go out and switch to somebody else. I didn't want to pay too much money when I was renewing. If I'm at 8.5 cents or 9 cents and I want to renew at the same time, same price, Spark Energy should be able to renew it. I understand that rate changes but if they have that plan, they should give me the option to renew it. They should be competitive enough with other providers, then only I can be with them.

I had moved to Waco, from Killeen back in 2016. I Googled about a good energy service provider, Spark Energy popped up and I went with them and kept using them ever since. They have been really good to me. I used TXU and Reliant before and they were terrible. Those other companies, it's a nightmare just talking to an actual person. But Spark has been awesome. They're really quick on the phone. And they seem to have more of a provider to customer relationship that other companies don't have. That's what I really like about them. If you're looking to switch over or needed electric somewhere, I'd recommend Spark for sure.

Spark Energy had the lowest rate and it was a year-by-year thing. It was simple to switch but once I signed up and did everything, I didn't hear from anyone until I got something in the mail maybe a month later.

Spark Energy charged their fees per kilowatt-hour, so I went with them. Based on my usage, the fixed-rate made the most sense. My experience with them has been favorable.

I've had Spark for a long time and I like their rates. I’m also satisfied with their service and when I dealt with their reps, it was a good interaction.

I was with Reliant before and one of my friends referred me to Spark Energy. Since then, I'm doing well. I'm paying the lowest cost since I've been in America. Whatever the charge was fair. So far, I'm happy with their services. I also brought one guy onboard this year.

Spark Energy is providing better rates compared to the one in the market and that made me sign up with them. The sign-up process was good, but there should be one tool you could operate multiple times. One is for the login and again, for the payment, it would go to the different area of things. Other than that, I would recommend Spark Energy.