Spark Energy Gas and Electricity

I've had service going on three years and I noticed that the price is increasing. They're becoming non-competitive. The reps are pretty friendly but if they go up on rates again, I will be leaving them.

I really liked how it was super easy to go through the application process at Spark. No hoops to jump through, especially because it was through PG&E. Whenever there is a possible issue, they always work with us and contact us. However, there's a lack of interaction. It's so seamless that it blends into the background of PG&E that I sometimes forget that it's there as an individual.

I have been with Spark since I purchased my home six years ago and have been able to continue to renew my contract at a competitive rate. I did have one issue with a duplicate draft from my account, the bank and spark resolved timely and to my satisfaction.

Everything was always good. The only big thing was Spark Energy's fixed rates were a lot more visible. I was looking at different providers. So, that was a lot easier as far as ease of use was concerned. Otherwise, the rates were competitive with others, and typically, a bit better.

Spark was within the price that I was looking for. They asked me three questions then told me the fixed rate was the one for me. So far, they're way better than TX Energy and Ambit. I love Spark. I do everything on the website. It's very easy to navigate.

I have been a customer for over 12 months. Everything was great until they overcharged me in April. After talking to them they assured me it would be corrected. In May they overcharged me again. They send me a debit card, that I can't use everywhere, or to pay their future bills. This company has many problems. Beware. !

I've been with Sparks Energy for about 3 to 5 years may have been longer I don't remember. They were under another name but I can't remember. I use to love electricity billing but it's outrageous. My lights nor heater/ac is running but my bill keeps rising. I started out paying on an average of $98 to $110. Now I'm paying $247 a month. It's ridiculous.

I had an issue with Spark Energy where they doubled my rates for five months. I got it resolved, but I never got any refund for when they did that without telling me. I'm afraid that they're gonna raise my rates out of nowhere again.

Sold me low rate for gas commodity but in reality it was only gas procurement service which replaced only a small part of PG&E gas bill for heating. Result was higher cost because PG&E gas procurement charge is less than Spark Energy gas procurement charge.

They never send me disconnect notice or they send it to wrong address and they want to charge me for it. They give three days to pay the past due electric bill and I paid it on third, but they still want to charge me for disconnect notice, they never send out.