Spark Energy Gas and Electricity

A few months ago I had 2 door sales representatives from Spark Energy come to my door. They informed me that Spark Energy was a third party energy company that could offer competitive therm rates cheaper than PG&E. They mentioned there was only a small $4.99 service fee and could cancel anytime. I went ahead and signed on, and didn't see a problem until the 3rd month. I have solar panels, so when my bill came out to $306 it was an obvious invoice. My PG&E showed 2 gas fees: one from PG&E and the other from Spark. I called PG&E and asked for an explanation of fees. They said, they would always be on there because they deliver the gas and explained the credits removed since now Spark was charging their own therm fees. The PG&E credits removed totaled $53.18. PG&E said they only charge, .45 cents per therm.

I do not like the fact that they don't have 24hr customer service. After 7 pm you have to leave a voice message and hope someone calls back. They also don't have a good payment plan system, if you're late on your bill they put a switch hold on your account if you set up a payment plan.

I called them to ask about my bill cycle and the rules and how it works because this is my first year with a utility bill in my name so it took me a while to get the hang of it about knowing the rules and what is convenient in my case and talking with a representative to explain step by step on what I need to know to make sure I'm not paying too much for gas and the results are pretty good. I'm much calmer and satisfied about my gas bill especially it being my first year.

Beware, at first, they always seems to be very reliable with their initial plan. My first plan with them is 0.075/kWh (because of -$60 when using over 1000kWh), so my house's average fee each month is around $120 (some months are below $100). BUT, the December bill's usage was suddenly doubled (to $229.39) without anything changed in my home (we're students and spend a lot of time studying on the library for the final, so it's supposed to be lower).

Pushy Salesman - Went to answer buzzer in 6-flat thinking it was food delivery. Guy came in and when I knew who he was I asked him to leave the building. He went past me to knock on neighbor's doors. So my experience is your company's representatives are doing a really bad job. I'll remember your company.

Spark Energy Green has the better price compared to other providers and since I've been with them, I've had no issues with their service. I like that they don't bug me. They don't call about things unless I need to make payment. And when it's time to renew a contract, they'd send me an email and then, I'd choose an option and I'm done. It's that easy.

I have Spark Energy at my son's college apartment. He has been at two different locations in Houston. One year was at Castle Court. Spark Energy was a wonderful service and the rate per kilowatt was really low. I was happy enough with them that I continued their service. But when my son transferred to his apartment now in Downtown Houston, the rate jump bookoodles a kilowatt. The bill almost doubled. I was told that the initial rate I got was no longer available. After the first year when I was told it was going from maybe 8 cents a kilowatt to 13, I checked around with other providers in the Houston area, but I couldn't get it any cheaper. Other than that, my son hasn't had any problems with electricity. I pay the bills and I do it online. I keep the website pulled up and it's really user-friendly.

I checked rates online and learned about Spark Energy. They had a low rate and didn’t have an early termination. I clicked, filled in some information and signed up with them. Compared to our previous provider, Spark Energy was competitive.

My father passed away on October 17, 2018. When I reviewed his Nicor Gas bill I saw that he had service with Spark Energy at $1.39 per therm. I currently pay $0.36 with Nicor. I called Spark to explain that my father passed and to tell them that I would like a lower rate for the past bills, this is a very high rate! I was told that this is the rate and no adjustments can be made. I was told that a letter was sent out, I was given tracking number **, which per the USPS is not a valid tracking number.

I've been looking at my bill and I wanna cry. Somebody from Spark Energy came to my door and I asked if it will help me where I don't have to pay so much on how much usage I use for electricity. The reps were very helpful talking to me about my bill, the rates, and how much other suppliers cost, as well as the kilohertz and how much electricity I use. I said that I didn't wanna be paying a high electric bill. For this month, my electric bill is around $62.39, but last month, it was around $40, and it is not that bad.

When I started off with Spark Energy, it was rocky. I initially saw them at the powertochoose.org website and I decided to go with them because of the cost per kW that I was expecting to pay. Their customer service reps were courteous but they had a hidden cost in the online tool, so it led to a higher rate than what was expected and agreed to. The way the website displayed it, it was a fixed rate but that was not the case. Then they switched me to the green product without explaining what it was. I was on a different one before that was limited to 2000. But I’m in a 12-month contract so I can’t really do much about it at the moment without incurring any additional fees.

They told my husband and I that we would get to use $100 a month for whatever we wanted. Just got our first $100. We can't use a single cent without paying money. The "rewards program" is just advertisement for other companies that probably pay Spark to give discounts and put their products up for sale. After reading more reviews on here, I'm worried this is not the only thing they lied about.

Can't imagine how these people sleep at night. As I read other reviews and the response of Spark Energy I am even more appalled with their lack of ethics. I noticed a very high bill that came in and called to find out why. As it turns out, after the "guarantee period" they started ratcheting up my energy cost per unit. When I pointed this out to them they said they would review the account and get back to me with a potential refund as they were charging me TWICE as much as the going rates that you can search online and this included their own guaranteed rates.

I was turned over to Spark Energy by my previous provider. I've never had a problem with Spark Energy's service.

Handling transition: I took over power from a previous tenant also using Spark. Previous tenant had arranged to turn off power on October 31. The customer service representative suggested I take over the electricity on October 30 to avoid a gap. I received confirmation of this. Then Spark/Reliant turned off power on October 31 as though I had never taken it over. Evidently someone at Spark failed to cancel the turnoff order. I had to go a day without power and water (power runs the well) until they could get it straightened out. Billing - twice I have received the bill so late that even though I paid by bank bill-pay right after getting it, it did not get to Spark in time for them to process it and credit my account. Because your bills come so late, I will no longer be able to use convenient bank billpay but will have to telephone instead. I'm sure you don't care about my inconvenience, but the late billing reflects poor organization and processes.

I've been with this company for about 5 months now and so far I've been okay with the monthly bills, better than other companies and I am the type that is always messing with the thermostat. So far so good.

I've been satisfied with Spark Energy. Everything has been good. They let me get service with no deposit while the other companies I called were asking for a big one.

I liked Spark Energy's fixed rate. They were also a little cheaper than ComEd, my previous provider. The people from Spark have been good, very knowledgeable, and give different options and walk me through it. And when I call, there’s no long hold time, and everyone I’ve spoken to have been very professional. If I have questions even if I’m asking the same thing but worded it differently, they’re patient and still walked me through everything.

I have been using Spark Energy for seven years and I stuck with them since they had better rates and they were better for me in my home than the other energy company that I used. It was just a matter of a phone call to start my service with Spark or renew with them. They got right on it and it took them no time at all. I interacted with the reps about my bill and when I had to renew my contracts and they were professional. On the whole, my experience with Spark has been fine. The people there have been polite and very helpful.

I was with Verde and it changed over to Spark. I've received very good customer service from them. When I contacted them about my rates, they offered me a competitive rate. I've used another provider in the past and after I've negotiated for a better pricing, it's now better with Spark. It has also allowed me to work within my budget.

I’ve had Spark Energy for nine years since I got my first house. They were the lowest rate at the time and after I went with them, I kept on renewing because I’m not good with jumping back and forth. I’ve never had a problem with them and I don’t feel like my light bill is too high. I’ve had the paperless billing and it’s always taken out. Plus, my lights are always on so I can’t complain. I had to call the staff eight years ago since I didn’t realize you had to call and renew contract all the time but Spark has been great so they should keep it up and I have recommended them.

Verde Energy sold my servicing to Spark Energy. I have been with Spark Energy since April and their team has been friendly.

I liked the convenience of using Spark Energy, so I stuck with them for three years. I had a good experience with them already, so I might as well use them in my new house. The reps have been great. The last one who called me saved me a ton of money because he got me the best deal and it was really awesome.

We have been with Spark Energy for about five years now. My husband was satisfied with it, so we kept it.

An elderly neighbor showed me his bill after he noticed Spark Energy as a supplier. He hadn't noticed it before but couldn't understand why his bills were always so high. Evidently he had changed suppliers several years ago. He vaguely remembers someone had called him saying they were a supplier for National Grid and requested his account # to give him a discount. Which he gave out. He thought National Grid did it.

Somebody recommended the green product with Spark and during the time that I took it, I had to pay only 4 cents. It is much better than my previous provider and everybody at Spark answered me correctly. I have no complaints about it. However, when I moved from one apartment to another, they said I didn’t call to let them know that I was not gonna be in the other apartment. I remember I called and it was like nobody understood. I had to pay the money. After that, everything was okay and I would recommend them.

Spark Energy Gas and Electricity has the best prices. And since I like predictability, I picked the fixed rate. I signed up online and I have to re-enroll once every two years.

I was looking for a new company and I saw Spark Energy. They had good ratings and I tried them out. I’ve been with them for at least five years now and they're pretty good. I like them. But for the last two to three months, the bill has been getting higher and I don’t know why. At first it was okay, but after my contract finished, it needed to be renewed and they didn’t let me know until a little while ago about the increase. I looked at my new bill coming in and it’s $188. But my bill normally would be no more than $130. Other than that, if I called, they always came through and answered my questions when I needed them.

We have a three-bedroom mobile home and when we used a different provider in the past, our bill went to $444 for a month at one time. So, we switched to Spark Energy. We initially discovered them from the Greensheet, a little local paper that you get for free that lists all the stuff, and we liked the amount of deposit and the low cost per unit they offered. We're on a fixed income so we've selected a fixed-rate energy product with Spark and since we switched, our bill has been $219 a month. I love them to death. They’re a great company and they have personable people.

Our provider was PECO before Spark Energy. We changed and saved a penny or so per KW. Our electric bill is high, but we also have a home built in 1880. Yesterday we decided to have Peco do an energy audit. They showed us that our current rate with Spark is 19 cents/kw—almost 3 TIMES greater than PECO’s 7.2 cents. Due to “electronic billing” and never expecting to be screwed by Spark Energy I missed it. I’m sure they had the contractual right to triple my rate; however they are morally bereft. Relying on billing trickery is a bad business practice.