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About Just Energy
Just Energy specializes in electricity and natural gas solutions, energy efficiency solutions and renewable energy options. It currently serves 20 markets across North America, including 11 U.S. states and six Canadian provinces. It offers green energy solutions for residential buildings and businesses and a variety of plans with different rates and contract lengths.
Pros & Cons
- Flexibility for commercial consumers
- Personalized plans
- Offers energy-saving solutions
- Only available in 11 states
Just Energy offers long-term contracts for homes and businesses looking to reduce their carbon footprint and lower their energy bills. The company’s services are only available in 11 states, however.
A friend uses Just Energy. I just called them and they got everything set up over the phone. Signing was a simple, smooth process. They also asked questions to make sure that it w...Read full review
When I first got the service, I spoke to someone and everything went well with them. The process didn’t take too long. It took 10 minutes at most just to get everything through an...Read full review
What is Just Energy?
Just Energy is an electric and natural gas provider that serves residential and commercial customers. The company specializes in energy efficiency solutions.
Just Energy has a limited service area — in the U.S., it offers services in:
- New Jersey
- New York
In Canada, the company serves customers in Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan.
If you live in one of these areas, there are many benefits to using Just Energy for your gas and electricity needs.
Just Energy plans
Just Energy offers multiple plans with varying contract lengths and price points to help customize a solution for any customer.
- Secured-rate supply plans charge the same price per kilowatt hour or therm each month for the entire length of your contract. However, the monthly bill fluctuates based on how much gas or electricity you use. This plan is good for customers interested in protecting their price per kilowatt-hour or therm from changing, even when the price of the commodity changes in the energy market.
- Variable-rate supply plans are flexible because you are not locked into a monthly payment. With this plan, the amount you pay for your electricity or natural gas is based on the current market prices for gas and electricity in your area.
- Prepaid supply plans are similar to prepaid cell phone plans. You can purchase your gas and electric supply upfront without a deposit or contract. This is a good option for those with no credit or low credit or who are temporary residents. There are no long-term contracts.
- Predict-a-bill plans let customers pay a fixed amount for energy each month based on average use. This budget-friendly plan keeps the monthly rate the same regardless of consumption.
The company also has more specific plans that customers can choose based on their budgets and energy consumption levels. Plans vary by location, but some of the most popular plans include:
- Base Saver III plan: This is a budget-friendly plan with a fixed electricity rate as low as 7.6 cents per kWh when you use an average of 1000 kWh of power.
- Just 400 Plus plan: This plan gives customers a $200 credit on their winter bills when energy consumption is the highest.
- Just Energy Purely Green 24 plan: A 24-month plan that provides power from 100% renewable energy sources. It offers a fixed rate for the entire length of the contract.
- Simple Rate plan: A 36-month plan that provides a fixed rate. This is ideal for those who want a long-term contract without any surprises or rate hikes.
Just Energy rates
The price of electricity is constantly changing, and rates vary depending on your geographical location. At the time of publishing, Hawaii is the most expensive market in the country for electricity at 34 centers per kWh and Washington state is the least expensive at 9.35 cents.
California, Massachusetts and New York rank as some of the most expensive places for electricity, which is why many people in these states turn to companies like Just Energy to help them cut costs.
For example, In Texas, Just Energy plans typically run anywhere from 10.4 cents per kWh to 12.3 cents per kWh at the time of publishing. To determine how much Just Energy can save you on your gas and electric bill, speak with a Just Energy representative for prices in your area.
There is no penalty if you cancel your plan within 30 days of signing, but canceling after that costs $50. There is also a one-time penalty (not to exceed 5%) on a delinquent bill for electric service. Other fees to consider include:
- Manual payment fee: A charge assessed on certain products when a payment is made through a method other than JE-Aut0-Pay.
- Disconnection fee: A fee assessed if your service is disconnected.
- Exit fee: A fee assessed if your contract is ended early due to you breaching the contract.
- Insufficient funds charge: A fee assessed for returned payments.
- JustGreen charge: A fee for the level of JustGreen you select when signing up with Just Energy.
Just Energy FAQ
What does Just Energy do?
Just Energy offers natural gas and/or electricity to residential and commercial customers.
Does Just Energy have a cancellation fee?
Yes. If you cancel after the 30-day introductory period, the company charges a $50 exit fee.
Is Just Energy a good company?
Just Energy only serves a handful of states in the country, but it offers a wide selection of options to help homes and businesses maximize the way they use gas and electricity. It provides many of the same services and plans as its competitors.
How many customers does Just Energy have?
Around 1.8 million people use Just Energy in their homes and businesses.
Is Just Energy worth it?
Just Energy provides energy-efficient home and business options like lighting control, energy management, smart building controls and HVAC controls and is a good choice for people looking for smart technology options to help them lower their energy costs. The company is in a limited number of U.S. states, but residents in those areas should check out Just Energy’s options.
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Reviewed May 5, 2023
Just Energy had a special promotion going on for Sam's Club members. They showed me the rates and it was a little bit better than what I had at the time. I went ahead and changed over to them. There was a no-deposit thing and they gave me gift cards for Sam's. My experience has been good. But I had to call because I was transferring and they didn't tell me about the transfer procedure. When I went to my other property, they said the meter is different so I had two bills at the time. I had to pay a final bill at the other apartment and then at the other house, I had to pay a new bill.
Also, I don't like that whenever I have to speak to a supervisor, I have to go through three people and then the supervisor would still say the same thing. That's why I rarely try to call because it sounds like they just say the same thing. Also, I can't understand a lot of the things they say sometimes because of an accent, which is normal. I understand. But sometimes, we need to understand and make it clear. Otherwise, there's really no fix. But they were very professional.
Hello Yovany, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.Regards,
Corporate & Consumer Relations
Reviewed April 11, 2023
I have electricity with Just Energy because I live in a trailer and gas would not work. If something happens like my lights are out, I call them and they tell me that it's probably the post. It's usually down. It doesn't take long for the light to come back on. Where I live, I get a lot of water. But my energy is good. My sister lives in the same area but she gets no rain. Last time, it rained so badly that the water was up to my knees. But I still had WiFi. My sister didn't go through any kind of flood and she didn't have light. All in all, we like the price of Just Energy. We don't waste too much. With them, it's been great.
Hello Priscilla, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.Regards,
Corporate & Consumer Relations
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Reviewed April 11, 2023
I was gonna renew with Just Energy, and every time I made a call down there, I got somebody that I could not understand. I would say, “Look, I'll call back,” thinking that I could get somebody that I could understand. I don't know where these phone calls originate from, but they don't speak English. I went through about three different people down there, and I finally got one that I could understand, and I told her what I wanted to do. He's the one that called me. I didn't call him. I talked to him, and he gave me what we were looking at for the next three years. I told myself, “I'll tell you what I'll do. I haven't looked at anything at all. to be honest with you. Why don't you give me some time? Let me look around and see what's going on, and then I'll get back with you. Or you can call me back.”
He said, “Okay. Well, that sounds good.” I started looking around and he told me, “Well, you can renew right now. And then between now and the time that it runs out, you can go ahead and cancel if you want to.” I said, “Well, that sounds good.” So when I called back, I got this girl that I had a hard time understanding again. I said, “Look. I wanna go ahead and lock in now because I was told that I could do that and then I could cancel if I wanted to between now and the 6th.” “Okay. Just a minute.” She put me on hold. She came back and said, “No, no. You can't do that.” I said, “Wait a minute. Now, a fellow just told me that I could do that.” She said, “No, no. You can't do that.” I said, “Well, my understanding is I can.” She said, “No, no. You can't do that.” I said, “Okay. Goodbye.” So I hung up more out of frustration than anything else.
At that point, I started going around and looking and seeing what I could find. I found one that suited me, and so I went ahead and worked with them. I would have come back to them if I could have got ahold of somebody that could explain and talk to me because I was getting mixed messages about what they can and can't do. I even made a couple calls back, thinking maybe I would get somebody else. Wherever the phone calls go to is basically the same thing and time was running out. I needed to do something.
Hello Donald, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.Regards,
Corporate & Consumer Relations
Reviewed March 3, 2023
I've been with Just Energy ever since 2013. When we first set up our account, the people that we talked to pretended to be somebody else, and that was not a lie either. We were trying to set up with TXU Energy, and they didn't say they were Just Energy. Besides that, I've had really good luck with them. I have an account set up directly with them online, and their website’s easy for me to use. I pay them online, but it's not a direct withdrawal. I control it. I'm not a believer in direct withdrawals.
I've gotten really good rates with Just Energy. I'm one of those people that when our contract’s getting close, I compare prices. I don't like to go through everything to change, so if I can keep them, I will. However, money matters to me, so if I've got somebody cheaper, I give the company an opportunity to match it, and if they do, we're good. Every time I've done a contract with Just Energy, they've always matched the price. All in all, I would tell friends I would use them. They're very user-friendly, and I've not had any problems with them. That's why I've stuck with them.
Hello Lee, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.Regards,
Corporate & Consumer Relations
Reviewed March 1, 2023
I was walking through a Sam’s Club store, and there was a lady there offering Just Energy's services. We compared prices on how much money I was paying with my previous company, and she promised me that my rates are gonna be way better with Just Energy if I switch with them. I mentioned that I had a contract with the previous company, and she said, "No, it's okay. We can cover all that if you switch right now." There was a promotion where Just Energy will be responsible for breaking the contract with the other company. She told me some instructions how to fill that up, but I had a hard time logging into the page that she gave me. At this point, I never heard anything back from this person. I tried to contact her but I lost her contact number. Other than that, everything seems great. I see that my rates are a bit better than the previous company.
Hello Juan, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.Regards,
Corporate & Consumer Relations
Reviewed Sept. 3, 2023
Worst energy company. No matter what we did our power bill was always in the $700-800's, and our house isn't even that big. I'm guessing they never checked the meters and just took the month before. And kept it like that for years. After paying enough for this bs company, we finally called and threaten to go to another power company. That's when we FINALLY got a reasonable bill. We did still switch and it's 10x less than this scam of a company.
Dear customer, we apologize for your recent experience with Just energy regarding concerns over your bills. We are committed to providing an excellent service and experience for all our customers. We would like to (work) collaborate with you and make things right. Please give us a call 1-866-587-8674 or by email email@example.com. to find a solution with your concern.
Reviewed Sept. 2, 2023
Just Energy Group, Inc. was in Sam's Warehouse store promoting to change electricity service. Stating they would give free nights. Showing customer who have saved living in a big home how their bill was super low. When I got my bill it was more than my previous service company. They are scam artist and have lied about their free nights. My bill was $900, I don't use that much energy. They write fake reviews. They call you before your bill is due to harass you to pay as soon as possible!
We are sorry to hear about the experience you had with one of our Just Energy representatives and we truly appreciate your feedback as we are always looking to improve customer interactions at all our retail locations.
Please know that we’ll do all we can to make this right for you so if you wish to contact us and discuss your concerns further, please feel free to do so at 1-800-288-3105 or email us at firstname.lastname@example.org.
Reviewed Aug. 31, 2023
It was a beautiful Sunday, I was shopping and minding my business at Sam's Club when I was approached by a member of Just Energy. They sold me so much beautiful things just because they wanted to sell and make profit. I just received my first bill and I'm outrageous, furious and disgusted. For someone living alone in a house I have never paid over $200. I'm barely home due to my work schedule and I'm angry with this bill right now. Why are you charging me over $200? I'm canceling this account first thing tomorrow morning. WHAT A SHAME!!!!
Hello Flore, we sincerely apologize about your experience with our service. We appreciate your feedback and would like to make things right. Please contact Just Energy so that we can assist. Thank you
Reviewed Aug. 15, 2023
I signed up through a Sam's Rep that told me my rate would be 10 cents per kwh but when looking at my invoice I am being charged 23 cents when I was only paying 13 cents with my previous carrier. To add insult to injury I was not told that on the first day the bill is not paid there is a 5% late fee added then on the 3rd day there is another fee added and a disconnect notice sent. This are things that should have been disclosed to me because I NEVER would have signed up for this service. I'm not happy and need assistance on who to report this company to.
Thank you for bringing this matter to our attention.
Just Energy is sorry to hear about your dissatisfaction with our service. Unfortunately, with the information provided, I am unable to locate your account. If you would like your concern reviewed, please use the e-mail information below to send your account information (account holder name and associated phone number) and I will be happy to investigate this matter further.
Thank you,Darryl Gray
Reviewed May 22, 2023
I've been satisfied ever since I tried them. I like the weekly monitoring of how I'm looking at my usage. They give me email alerts and special perks. My bill is a lot cheaper than all the other companies I've ever had. I know when to expect when the bill is gonna get higher in the summer. Also, when the cooler time is here, I can definitely tell how everything changes. Look into Just Energy.
Hello Nicole, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.Regards,
Corporate & Consumer Relations
Just Energy Company Information
- Company Name:
- Just Energy
- Year Founded:
- 5251 Westheimer Road
- Postal Code:
- United States
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