Just Energy Reviews

I absolutely would not do business with this company. They have predatory pricing. Here in Michigan, I signed up with them and on my bill for February 2026, they charged me $10.44 per MCF and Consumers Energy charge for the same period was $2.98, and for March, Just Energy is at $10.44, while Consumers Energy is at $3.63. On what planet does Just Energy think this is fair pricing. They sell you on this hook that they lock you in at a lower price. DO NOT DO BUSINESS WITH THESE PEOPLE. BUNCH OF CROOKS!!!!!

I signed up with Just Energy in Sam’s Club in March of 2025. The sales rep was showing me bills that totaled $45 a month for electricity services. So I reluctantly made the switch in Sam’s against my better judgment. I was proven right. Not only were my bills more expensive they flat out lied to me about there being no fees to cancel or switch. This is a horrible, deceitful company.

BUYER BEWARE! This company is a SCAM. They cornered me at Sam's and told me how much money I would save by switching, so I did like an idiot. My bills instantly more than doubled. I am a property manager and have a relationship with someone from Reliant and he looked at my bill and said my rate was higher than their highest short term commercial rate! Their support (supposed Sams VIP line) is someone overseas who has no idea how to help, and here is the kicker-they are deceptive. If you don't believe me, go look. On their website, they claim to have a 4.8 star rating and they insinuate it is from Consumer Affairs and Google. They have Google reviews disabled! And on Consumer Affairs it is 1.3 stars! I found NONE of the reviews on their website on Consumer Affairs. They are a FRAUD. I am paying the $175 ETF to get away from them or my summer bills will be over $1000!

If zero stars were possible that is what I’d give. I’ve been paying energy bills since I was 18, and at 46, never have I experienced an energy company as horrendous as this. I regret the day I signed up in Sam’s Club… It’s a monthly regret. I called to change my plan a few months ago and asked specifically about my contract and whether or not changing my plan would extend it. I’m trying to get away from this company as soon as humanly possible without a penalty. The rep lied and told me it wouldn’t affect things, I later find out that my plan is now 2 years from the change date. Their billing practices are confusing and borderline abusive. They treat you like a second rate citizen. If you are thinking about signing up, do yourself a favor, don’t!!!!

I am extremely dissatisfied with my experience with Just Energy. A salesperson selected a plan for me and represented it as a good fit. That recommendation resulted in a $698 electric bill for a single month — nearly three times my normal bill. The rate structure and potential for such a drastic increase were never clearly disclosed. I relied on the salesperson’s guidance, which proved to be misleading and financially harmful. This experience reflects deceptive sales practices and a lack of transparency around pricing. When I contacted Just Energy to cancel the plan and requested a reasonable payment arrangement due to the unexpected and excessive charge, my request was denied. No effort was made to resolve the situation or acknowledge the misleading nature of the original sales interaction. My only option was to pay in full or be sent to collections and ruin my credit. Stay away!

Company literally disconnected my home service due to membership issue that didn’t exist, then told me they called and emailed me about issue. Nowhere did I receive a call or a email from them. I then was forced to open a new account and start over due to their billing department.

Honestly fell for the whole thing, them standing in Walmart explaining, it was too good to be true. Our gas bill is so much more now because of Just Energy, they say they’ll save you money which is a huge lie as they buy the gas from the company & uses the piles to send it to your house but charge more per therm. “You’re locked in a rate” of 70¢ when the gas company is charging only 40¢. I honestly hope no one else gets screwed as we did. It takes them 5 days to put themselves on your next bill but takes them 30-60 days (1-2 billing cycles) to take you off? Shady as ever. It is not worth the stress, this company doesn’t save you money at all.

This place is a scam!! The government needs to crack down on them. Someone signed my 90 year old father up to Just Energy without his knowledge or permission. They said it was signed up at Walmart. Fake phone number and email. Get this my dad can’t walk. We received our energy bill from our energy company with added charges. They sign this account up with Just Energy without ID or any proof not even an account # I called them and they said it takes 2 months to cancel it to pay it and later it would be refunded. Why pay and it’s clearly fraud. Cancel it and call my carrier and credit the account. They refuse to! I called our carrier DTE and nothing they can do! What kind of illegal stuff is this!! Filed a complaint with Better Business Bureau! Next contacting local news! And filing a lawsuit in small claims court!!

I fell for Just Energy in Sam's Club, the young salesperson told me I could cancel anytime and save money on my bills, and get a $45 sam's club gift card. I usually don't fall for these types of services, however I felt for the young salesperson and thought she was being honest about saving money. That was a big fat lie - the rates per Kwh were 5 cents more (17.09 vs. 11.91), overall I figure I gave Just Energy at least $300-400 in the 7 months they have been providing "service" (they don't produce anything, just bill so I don't know their value).

If I could leave a minus 10, I would. This is hands down the WORST company I have ever dealt with. I have been paying bills for 40 years and the way they handle their accounts is ridiculous. Their contract terms are ridiculous, their online system is the worst!!! They won't let you pay your bill online if there is an amount due. I get paid before the due date, so I go online to schedule the payment and the system won't let me do it. I have to call them to pay the bill. I work 80 hours a week, I can't be on the phone paying by bill in the middle of the day! I am an adult, if I want to pay more than the amount on my bill, I should be able to. I HATE this place!