I went on Just Energy website. I was looking at their information and they have lower rates than others. The customer service was really great because the representative that assisted me was really good. She was very efficient and provided me all the information I needed. She helped me understand how the certain plans work. I believe we're on a fixed rate plan now and she further explained that so I appreciated it a lot. I called the customer service again because I was confused about my electricity being turned on. But then I realized, it's because it was already turned on. I already recommended it to other people as well.
My experience in signing up with Just Energy was pretty comfortable and easy. I was informed about the connection and all the particulars in detail, so I had a pretty good experience. I'm happy with the service so far.
I just want to thank your new customer team for a smooth change to your service. It was easy and a relief to us! Friendly service and just nice polite people on the phone. Thank you!
I searched the number from Google and found the gas company so that's how I got in touch with Just Energy. I had Natural Peoples Gas, and my deal was going to be $52 a month, but Just Energy saved me $2. The guy who I spoke with was very polite and patient. There were a lot of questions that I didn't understand, but he walked me over them three times once again and I appreciate it. Right now, my payments don't increase, so I always know what the bill is going to be. It's not fluctuation from up and down, it's one step right and I like that. My first bill is due on the 29th, and it will be $50 every month. $105 was deposited and $35 was out directly, so I'm satisfied with that.
I've had Just Energy before and it costs less and is environmentally safer than other providers. Their team was friendly, too. It's been a good experience with Just Energy so far.
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My previous energy provider was good but their rates go up and down. It was hard to keep track of what I was using per day. So I looked into PPL to look for an energy provider and saw Just Energy had one of the lowest rates. With Just Energy, I can check my usage every day and it's almost the same rate. Going with them was a good decision.
I went with Just Energy because it was no down payment and I heard they have lower rates. I called and got a rep who told me I had options to pay - a three sum amount, one-time down payment or I could split it up. I can pay two sums now and one sum next month. They want the money up front and weren't willing to work with me on my income status. I receive disability and I only get paid once a month. If I can't pay right, then they're going to cut my light. My phone hung up so I called a company that does Just Energy. They told me something totally different from what the representative had initially told me. He told me it was zero down payment and gave me my energy rates and I agreed with it. I got the experience I needed.
Factual basis uncertain
This is a scam. You will not save money, and for those who said they have I question whether you are employed by Just Energy. The door-to-door sales people don't tell you the whole truth, and then try and contact a representative from the company; you won't get anyone. Your bill will be higher than promised and you are locked in because you signed a contract. Stay away, and warn other too as well.
Just Energy offered lower monthly rates. They also had a low deposit compared to other providers in our area, so I decided to sign up with them. They have a professional staff, and they're able to answer my questions.
Hello Bijay. We sincerely regret your experience and appreciate your feedback. We would like to make things right. Someone from our customer service team has been attempting to get in contact with you via phone and email to assist with a resolution. We have sent you a private message with additional info. Thank you.
Original review: Oct. 13, 2016
At end of 2015 or the beginning of 2016, a guy came to my doorstep and ask for electric bill. At first he said "I'm from AEP" and I want to check my rate of electric bill. Later he asked me to sign a paper, I asked for what? He said, "Just for customers record." After a month I got a letter from AEP (American Electric Power) asking you want to switch AEP to Just Energy? What is Just Energy? I called AEP. I don't know what is just Energy and I don't want to move to it. He said, "It's alright."
After a couple of weeks I received a bill of $150 for early cancellation plus $29 for using Just Energy. Immediately I called Just Energy talked about the bill. She said, "We sent it by mistake. Please neglect it." After some time I got one more bill of same amount and I called them again. I called them at least 4 times regarding the bill and at last I asked for the confirmation number but he said, "I don't have it." Now I have been called from collections department and asks for the bill but why do I pay it which I never used. So never believe Just Energy. It's a ** and if you see people from Just Energy knocking your door just kick their ass.
Hello William we understand that one of our Customer Service Reps has spoken to you to and confirmed that you had no current concerns. Please let us know at firstname.lastname@example.org if there is anything else we can help you with. Thank you.
Original review: Oct. 13, 2016
I moved into an apartment and tried to call the local company to have my electricity turned on. Just Energy was the one that answered the phone, so I went with them. I haven't had an apartment where I paid electricity ever, so it's still new to me and I haven't received the bill yet. They gave me a choice of paying by usage or flat fee. I took the flat fee and if I find out I'm paying too much, then I'd go the other way.
Many thanks Mark for sharing your feedback. We appreciate the opportunity to improve our customer experience. We understand that a company representative has contacted you go address your concerns. Please let us know at email@example.com if there is anything else we can help you with.
Original review: Oct. 11, 2016
My electric bill is cheaper with Just Energy than it is with TXU which I had before. The only thing I didn't like was that I was on hold for over 20 minutes the last time I tried to get in touch with them. Then, when I finally got somebody, we got disconnected and they didn't call me back. I called them again and was set on hold for long, then finally I got through to somebody.
I have to punch the numbers like I'm coming through as a new customer in order to get anybody to answer the phone. If I press as an existing customer and say that I have questions or like terminating service at my old address, I would be set on hold there for more than 30 minutes. Then it said, "If you would like a return call. Press a certain number." The computer-generated voice would then give a date that they'll call back two to three days later, not even in the same day. I was very unhappy with the computer crap. I'd rather speak to a live person when I call than a computer and set on hold. But other than that, everything else is great. I'd recommend Just Energy because of their rates.
I’ve recently joined Just Energy and they said it would lower my bill. The experience in signing up was nice. The rep seemed like she was just starting but she asked her boss or supervisor for the things that she didn’t know. She was very polite and asked the questions without being mean or impatient. I would recommend Just Energy.
When I googled American Electric Power, Just Energy came up. Talked to a lady rep there and she was nice, so I signed up with them. I let them come over to our home, and they helped me. I would definitely recommend them to a friend.
A lot of the other companies didn't want to hear me out at all. Then some of the other ones, the calendar that I put online won’t even start me for at least a week to where I can take a date. They put me on a long waiting list and it’s ridiculous. So I called Just Energy and they were out the same day. Their rep was absolutely wonderful. I didn’t think they’d be able to get it done and he made sure it got done. He was very level-headed.
I signed up with Just Energy mainly because of the cost factor so I'm hoping that when I receive my bill, it will be lower. Everybody was professional and informative in the details that they gave me. They explained everything so it was a very good experience.
The sales reps of Just Energy were going door to door and they said something about we could do the wind power, not using fossil fuels. They gave me that option and I liked that. And I’ve been pretty satisfied with them. I had a lot of trouble with the other people. They wouldn’t answer their calls. Customer service took forever to get to me and I’m just frustrated with them, so I moved to Just Energy. And I also started with them through my rental at two condos and I was able to do it quickly which was nice. They were able to turn the service on for me when I needed it for my rental. I needed it in a hurry and they did it in a reasonable time. I’m really happy with them.
I went online and was recommended to use the Just Energy program. We needed the service for a short period of time and the program was going to mostly fit into our situation requirement. Their staff helped to set up. So far, Just Energy has been pretty good.
I have a couple of rental properties where utilities are my liability. By enrolling the Flat Rate products from Just Energy, I am able to control my fixed operating costs while allowing my tenants to use the power they need. I highly recommend those who need structured billing to consider Just Energy's line of products.
I just started with Just Energy and the rep who came was very professional. Though it's only been a few weeks, everything is good so far. The only thing I've got a question about is how to get points.
I had Spark Energy before. It was fine then they didn't come through with their offer. I really didn't care about it and then they jacked the rates up big time. They didn't let me know about it beforehand so that's why I decided to change, for the lower bills. Just Energy seemed like a better offer than a lot of the other things I was seeing in the PPL website, where you can look for alternative energy sources. I signed up with Just Energy over the internet and it was quick.
I just got Just Energy and it has been good compared to my previous providers. Their reps are friendly and knowledgeable.
Just Energy has the cheapest and best fair price compared to the ones around here. Everybody else wanted $100 more than what Just Energy did. They’re also a bit easier to work with. Their rep was informative. He let me know what was going on before it happened and made the signing process really quick.
I just moved to Illinois from Ohio. I was establishing services for gas and electricity and I was informed about Just Energy. They've been professional and willing to explain the product in its entirety. It's a good deal so I took advantage of it to save me some money which I'm looking forward to. They’ve been able to provide that for me so I’m pretty happy with it. I had a gas leak earlier and the contractor came out, serviced the leak, and everything’s fine since then. I haven’t had any problems since I’ve been here and everything’s been pretty good.
Hello Donna, We regret your experience and definitely want to help to make this right. We’ve escalated this to our Customer Service team. Someone from the team has reached out to you and left a message. We have sent you a private message with additional info.
Original review: Sept. 27, 2016
I was with another company and called them to move my service to our new home. After being in our new home a couple of weeks I received a bill from Just Energy. Not knowing who they were or how I was signed up with them I called and asked. They said they would investigate and a week later my electricity was shut off with no notice. I'm still sitting without electricity. Oncor says I'm not signed up with a retail company. We've now lost all our food in the refrigerator and what if someone ill was living in my home and needed oxygen? This company stole my personal information for their gain.
Hello Zachary, we appreciate the time you spent to share your feedback! We're glad to hear that you're happy with Just Energy.
Original review: Sept. 27, 2016
I found Just Energy online and used them because it would be cheaper in the long run. I just got them but it's been a great experience with them.
Joseph, we're happy to read your feedback about our service. Thank you for taking the time to share your positive experience.
Original review: Sept. 26, 2016
I’ve never had my own place and I needed to set up my energy. Just Energy was the first one I saw online and went with them. I talked to their customer service team once and it went pretty quick and easy.
My friend gave me Just Energy's number and they're the first one I called. Their representatives are friendly, knowledgeable, and able to answer all my questions.
Hello Julian, we understand that a member of our legal team has contacted you both via phone and email to resolve your concerns.
Original review: Sept. 22, 2016
Just Energy Charges More for Gas and Electric! After receiving my Just Energy bill last month, I called National Fuel and found my "provider" was Just Energy and they have been charging me OVER THREE TIMES MORE than the prevailing rate for gas in my area! I then called NYSEG and found that Just Energy is also my electric provider and they are charging nearly DOUBLE the prevailing electric rate for my area. Do a thorough Google search of Just Energy and contact the Department of Public Service for your state and file a complaint if you have Just Energy.
Resolved outside ConsumerAffairs
Hello Ann, we understand that one of our Customer Service Reps has spoken to you to and was able to send you a new agreement with the correct information. Please let us know at firstname.lastname@example.org if there is anything else we can help you with.
Original review: Sept. 22, 2016
Bad start. What's next? Mail me corrected Agreement. I have call twice about the name on the account. Received (Customer Agreement) wrong name, wrong zip code. Not a good!
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Just Energy is a national energy company that provides many Texans with Electricity.
- Variety: Just Energy offers a wide range of choice of programs for customers, including fixed rate options to avoid fluctuations in the market.
- Green initiatives: Just Energy has taken up many efforts to help the environment, including offering discounts on energy efficient light bulbs and investing $50 million dollars in helping to reduce carbon emissions.
- Community outreach: Just Energy focuses on doing charitable work for the communities around it.
- Large: The company is a big, international company, so often feels bureaucratic.
- Locations: Just Energy does not serve as many cities in Texas as some of the other large electricity companies do.
- Best for Small businesses, midsize and big businesses
Just Energy Company Profile
- Company Name:
- Just Energy
- Year Founded:
- 5251 Westheimer Road
- Postal Code:
- United States