Just EnergyConsumerAffairs Accredited Brand
Established in 1997, Just Energy is an energy management solutions provider specializing in electricity and natural gas supply, green energy and energy efficiency tools. We have offices located across the US, Canada, UK, Ireland and Germany serving approximately two million customers. With customer-centricity at our core, we are focused on our key pillar of delivering customer value and positive experiences at every touch point. If you have a concern please contact us!
I have been dealing with Just Energy for almost seven years now. I was living in an apartment at that time when their rep came and showed me how it would save me money by going with them and why I should do it. They gave me a lock-in price when I put up my natural gas and it saved me money. Every time I called them, they were very courteous and able to resolve anything. They were also prompt in working with anything when they came out. Then, when I moved from one apartment to a home, it was very easy and not stressful. They switched things over and everything was fine. They are good in sticking to what their plan is and go from it.
Adam, thanks very much for taking the time to share your positive experience, and for being a loyal Just Energy customer. We're thrilled to hear that you’ve been enjoying our service. We take pride in delivering customer value and positive experiences at every touch point.
I signed up with Just Energy and my experience has been very smooth. I still get my bill through my regular electric company and the rate per kilowatt hour is about the same as it was when I was using dirty electric. As a bonus I got two free light bulbs and a $25 gift card from their perks program in the mail. Nice surprise, but I signed up to help clean up the environment, so I am a satisfied customer.
I have proof from my bank that a payment was sent on 2/16 to them that was due on 2/28. Claim they never received, proceeded to charge me $31 in late fees and get this disconnection notice fees, not disconnection, but disconnection notice fee. Customer service representative was very rude, told me I needed to pay my bill on time, when clearly it was. Been holding as of right now 25 mins. to speak to a supervisor. Save yourself! DO NOT USE THEM-SCAMMERS!
Hello Sonya, we'd like to help make it right! Someone from our team will be reaching out to you very soon to review your concerns. Thanks.
We've been with Just Energy for about a month. I got the information packet about the energy and the change in Nicor and in ComEd. Compared to our old service provider, Just Energy is a little bit cheaper. I would recommend them to a friend.
When first signing up with Just Energy I was told my bills would be a certain amount per month and possibly even less. When I moved into my own home for the first month or two my bills were great. When I moved I was told my agreement did not transfer over. At first I was told they needed a meter reading and then I was told they have the wrong service agreement ID number. Although in the billing from PG&E all of the building and transfer and everything on my side was done correctly. When asked Just Energy they have no idea why although I called in June to get my billing resolved. They have no idea why they still were not billing me until February of 2018.
I called multiple times to speak to supervisors. I called PG&E who stated didn't know anything about Just Energy and Just Energy doesn't seem to care about gaining or losing customers or owning up to their responsibilities of being a reputable company. I will never recommend them to anyone not unless they would like to be scammed. I was also told that Just Energy is not a company to lower your bills but that they just provide energy so I asked what is your point of service. He said he didn't know and which he was supposed to be the supervisor who I was speaking with. Even when I told him I was going to report them to the Better Business Bureau for their practices they did not seem to care.
Hello Amanee, we understand that our resolutions management team was able to address your concerns to make things right. If there's anything else that we can help with, please let us know at email@example.com. Thanks.
Just Energy was going door-to-door and the rep who came was very pleasant, very nice and very convincing. Also, their fee was lower compared to my previous provider. The carry rate is cheaper than the other ones that are offered in the area. I would tell a friend to go with them.
When dealing with Just Energy’s customer service department, I have yet to find another company with such disorganized communication, Within the company and with its customers. I was overcharged for an item that I did not purchase and then was told I had an overdue payment. But they would do a one time courtesy of not charging me the overpayment that was their fault in the first place. I feel like I’m in a loveless marriage with this company. All I do is give give give with nothing in return.
Hello Jeri, we appreciate your feedback and believe that our resolutions management team was able to address your concerns. If you need anything else, please let us know at firstname.lastname@example.org. Thanks.
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For three years, I've been with a provider who raised my bill a lot of times and was rude. I then got Just Energy last year. I got into a conversation with a really nice Just Energy rep at Sam's Club and he told me that if I do my light and gas bill, I'd get a $70 gift card. Also, they were cheaper than the one I had.
Wonderful to hear Sedonia! Thanks for the positive review. We appreciate it.
We've had Just Energy for a while now. Their salesman called and they were cheaper at that time so we went with them. However, the prices have gone up now and they never explained why.
Hello Stewart, we regret your experience and would like to make things right. We've been trying to get in contact with you to resolve your concerns. We sent you a private message with additional info. Thanks.
Just Energy's reps came into my home and said something about a a fixed price for the gas and the electricity for a certain period of time so I went with them. I used People's Gas before and their services are different in many ways. So far, I'm happy with Just Energy.
Somebody told me Just Energy's rate would stay the same and won't keep fluctuating, so I signed up with them. They have good customer service. Their representative was friendly and nice.
Hello Latoya, we're happy to read your feedback about Just Energy! Thank you for taking the time to share your positive experience. We aim to provide the best service for our customers.
When I looked at my bill and Family Energy was on there, my bill was through the roof. When I had Just Energy, my bill wasn't. It's affordable energy that's being sold to me. Their sales rep was polite, mellow and not pushy. It took a lot for him to convince me to re-sign with them. However, I want to know more about their reward points, but it's hard for me to get to my computer and sign up for it.
Hi Beth, thank you for taking the time to share your experience with others. We're happy that you're enjoying your service. We love for you to take advantage of our rewards program. We will have someone reach out to you with more info. Thanks.
Everything's good so far with Just Energy. It was my wife who made the decision since we can possibly save some money, which would be nice. Their sales representative was very pleasant. He was not pushy unlike a lot of people, and I have been in sales so I know. I stood back while my wife talked to him, and just walked up and took care of the paperwork. While we still have two weeks before we get to see my next bill and compare the difference, the fact that my wife gets $45 gift card makes her like everything too.
I was going with my local gas or electric company and Just Energy came to my door. They were the first provider to come and I wasn't aware of any programs like that before. I signed up with them and the experience with their rep was quick. Now, I see Just Energy on my bill.
Hi Stephanie, many thanks for taking the time to share your positive experience with Just Energy. We appreciate it.
We had a wiring problem and Just Energy's people came out and took care of it. My bill also went down since I went with them. I keep getting these things from PECO saying our service is way over our neighbors’ but it’s because our heating system went down so we had the need for electric heaters, and we knew our bill was going to be high. We’re waiting for the warmer weather and we’re going to get the whole house redone.
I signed up for service yesterday at our local Sam's Club. I was told our usage rate would be about what we are paying now so I agreed to switch service because of the perks. When I received the contract last night the rates were much higher than I am currently paying and I felt like I was not told the truth in an attempt to sign me up for the service. I have been on hold on the "members only" line for an hour and 14 minutes and still waiting. This is HORRIBLE service and unacceptable considering this is supposed to be better than my current service. I am attempting to cancel the switch because I am in my 3 federal business days since I signed and of course cannot get through to customer service.
Hello Paula, we regret your experience and would like to help. Someone from our customer service team will reach out to you very soon to resolve your concerns. Thanks.
The worst company I have ever dealt with in my life. Salesman says something and contract says something and their Power invoice have altogether price and after 3 months tells me to move to their Sister company "Hudson Energy" because my Unit falls under commercial Zone. Hudson Energy Charged me double the price for 5 years because I signed contracts three times and 2 contracts were null and void because salesman (Michael) did not had any knowledge and told me that if the market rates dropped down, I would be charged the less of either my contract price or Market price. That's the reason I signed the contract for 5 years. But they kept on billing me at my locked price which is 7.79 cents compared to 3.43 cents which is average of last 5 years power price.
6 months before the contract expired I called them and told them that I did not want to continue with them and followed up 1 month before contract expired. Still they are prolonging as much as they can and told me it would take 4 months to get full and final invoice. They never give you the meter Readings like other company does in your Invoices. This Hudson and Just Energy are American based company who wants to rip off CANADIANS. Stay away from them.
Hi Minta, we understand that you spoke to someone from our commercial team who was able to address your concerns. If there's anything else that we can do, please let us know at email@example.com
2 salesmen came to my door and talked me into signing up. It was ok. Now the bill has tripled. First they told me I wasn't in a contract. Well my bill says I am. I asked that more than once. They also billed me on computer when I said I wanted paper billing. The guy had me call on my phone to sign up and said, “Just say yes to everything.” Again he said, “Don't worry no contract.” I want out. I am on disability. I am freezing but afraid to use heat. I never agreed to 5 year contract. And they were pushy ** guys.
Hello Cheryl, we take this very seriously and have since launched an internal investigation. Your experience completely contrasts with our high service standard, which is to ensure that every customer interaction is a positive one, beginning at the door. We expect everyone who represents us to do so with absolute professionalism, integrity and honesty.
We also understand that someone was able to cancel your account waiving exit fees. If there's anything that we can do, please reach out to us at firstname.lastname@example.org. Thank you.
A door to door salesperson came to my location and told me that Just Energy would lower my monthly gas bill by having a flat rate of $5.99 per month. I just received my PG&E bill and was charged $6.35 from Just Energy in addition to the gas bill from PG&E. My monthly bill fluctuates but compared to last year it should not be this high. I compared usage from month to month and year to year and the bill does not match my consumption - I am paying more than I should be even though they "promised" to help lower my gas bill and that it would be a flat fee of $5.99. I just emailed them to cancel my services. I will update any progress.
Hello Tung, we understand that your concerns have been resolved. If there's anything else that we can help with, please don't hesitant to reach out to us at email@example.com Thanks.
A couple of months ago, a Just Energy representative came to my door and told me about their service. He told me that signing up for their program would "put a cap on the price charged per therm by SoCalGas". I asked over and over if there would be any additional charges on my bill or if my bill would change in any way, and he said they could not guarantee savings with the plan, but he assured me that no miscellaneous charges would appear on my bill.
I experienced a slight increase last month, but I assume this was due to increased heating needs in the winter month. This month, my bill DOUBLED what I usually pay. On top of the 0.53/therm I was paying to SoCalGas, I am also getting charged 0.65/therm from Just Energy. So this program does NOT work as the representative explained it to me as I was told I would never pay more than 0.65/therm TOTAL for my gas, as this is how a cap works.
I called Just Energy to discuss the problem with them, and the person I spoke to said that they had no record of charging me, even though I see the charge from them right in front of me on my SoCalGas bill. My gas bill is actually where I found THEIR number, next to the third party charge from them. He tried to sell me a "fixed rate" plan when I told him that I felt the service was misrepresented.
I'm currently out of state and will have to look at my contract with them in detail, but I think I remember that there was a cancellation fee of a couple hundred dollars. I have been completely screwed by this company. I live paycheck to paycheck and cannot afford to be double charged on my gas bill, yet alone pay a couple hundred dollars to pay the cancellation fee. If this situation is not resolved with Just Energy, I will be seeking legal advice.
Hello Kayla, we understand that someone from our resolutions management team was able to connect with you regarding your account, to explain the charges. If there's anything else that we can do for you please reach out at firstname.lastname@example.org. Thanks.
Bill has doubled over the last several months. Paying 8.69 kwh in power (Alberta average is 5.09-6.59 /Kwh) and 5.79 gas (Alberta average is $3.59-$4.89/GJ) and $200 in admin fees and service charges. Service agreement is still in effect according to contract we received. We were prepaying several hundred dollars and received call and a letter complaining about it. We are looking at switching energy providers.
Hi Ken, we'd like to help. We'll be reaching out to you very soon to review your contract and address your concerns. Thank you.
Been with them for about 7 months, and while they were pricey, I thought everything was going smoothly. However after this bill went from $41 to $120 and next estimated bill being a little over $140, with no change at all in my lifestyle (heck I was even gone for the holidays) I am cancelling ASAP. Their only thoughts on the subject after 37 minutes on hold, was to give me tips on saving energy during the winter... Thanks Just Energy.
Hi Samuel, we understand that our customer service team was able to connect with you to review your bill. If there's anything further that we can do to help, please don't hesitant to contact us at email@example.com.
I had another issue with a bill with DTE and found out that unknown to my wife and I we had been signed up for this program. It is a set amount for gas but since gas prices have been lower lately we have been paying almost double for our natural gas. I feel they are very dishonest and complete scam. I would advise everyone to review their energy bill and determine what their charges are. My next stop is to file a formal complaint with the State of Michigan AG.
Hello Ernest, we understand that you spoke to one of our customer service reps to discuss your account along with a resolution. If there's anything else that we can do for you, please contact us at firstname.lastname@example.org. Thanks.
Today I found out we have a contract with Just Energy that is set to end in May 2021... First thing is our contract was only supposed to be a year at a time, that's what we were told anyways. Then looking online at the bill and account information you can't find anywhere on there where it gives you length of term, or date you agreed into the new contract term. It just says 40 months remaining and $75 cancellation fee, but from reading on here that 75 will be multiplied by the remaining years/partial years, correct? I am beyond angry about the way this company handles business, hiding information on my account about my account is just the tip of the corrupted iceberg. I was considering moving to another company before I found this all out but there is no second guessing that decision now. That's what I'll be doing.
Hello Kristen, we regret your experience and would like to help. We have sent you additional information via a private message regarding the account holder. Thanks.
They are in business to make money, or else why would they exist?? Just Energy's value prop is they allow you the flexibility to cap your rate at .0899 or .0749 when you should not have to do that all. Ride the market wave with ComEd!! We barely went over .059 when we were with. Money making scam!!! 1 star for Angelay the sweet customer service girl that cancelled my contract.
I recently started to pay my elderly mothers bills and realized she is with Just Energy. I received my bill today and there is a "Other Charges" section that lists "Supplier Charges" for $495, on top of my regular charges and bill totals to almost 800$ for last month. People's gas claims it's a Just Energy charge, and looking at previous bills there are INSANE "Other Charges" EVERY MONTH. My neighbors gas bill DOES NOT HAVE ANY OTHER CHARGES. He lives in a similar home to ours. Pays 1/3 of what we do. We live in a 2 story home and keep temps at 66-70 depending on how cold it is outside. Seems ridiculous to me, looking into this matter and will definitely seek legal help if necessary. BEWARE.
Hello Teresa, our customer service rep was able to get in touch with the care taker on your mother's account with a resolution. If there is anything else that we can do, please don't hesitant to reach out to us via email@example.com. Thank you.
I was told a flat rate when I signed up and somehow my electric and gas have both doubled since signing up. I don’t pay for heat or hot water so this colder month cannot be to blame. I spent only 2.5 of the 4 weeks in my apartment due to the holidays. I purposefully unplugged everything you bill. Should have been down 20-30% not up 234%. This company is seriously shady. I will be cancelling my service today. This company gives green energy a bad name because of their lies and manipulation.
Hello Stephanie, we've been trying to get in contact with you on resolving your concerns. We've sent you a private message with more info. Thank you.
I signed up when a lady at Sam’s Club talked to me about Just Energy. I had about six months left on my previous electricity provider. She said Just Energy would pay my cancellation fee of $250. Now I find they will only pay $150. She said her boss has a 5300 square foot home and in the summer his bill is only $58. I live in Texas. (I should have known that was too good to be true but I bought it.) I received my statement for January electricity consumption and it was $77. So, I know electricity in the summer will be considerably higher. When this 2 yr contract is through, I’m out!
Hello Sherri, we understand that one our customer service reps has spoken to you to review your account and address your concerns. If there is anything else that we can do for you please email us at firstname.lastname@example.org. Thank you.
I'm writing this letter to report my concern of the action of a Just Energy agent I encountered today in Davis, CA. I rejected an agent's request to sign the agreement. A Just Energy agent came to my door this afternoon and claimed that she was associated with PG&E. Then she promised me 5.99$+ tax gas bills. I asked over and over for confirmation that no other charges will be accumulated, she said there would be no extra charge.
Then she requested my personal info such as address, email, phone number, and even my service agreement ID from PG&E! At the end, she asked me to sign the electronic agreement on her iPad and I REJECTED her request and told her I needed contact PG&E first before I sign it. Then she just left abruptly. I feel lucky that I didn't sign the contract without doing research on the company.
My concern of her suspicious behavior was verified after searching Just Energy online. Now I'm very worried that if she would actually sign the electronic agreement on behalf of me since she already got all my personal info other than my signature. As a senior college student who is currently on heavy student loan and move frequently, I have no plan to commit to this 5 year contract as mentioned in the electronic agreement on her iPad. I truly appreciate that if you could check the database to ensure that she has not signed me up for this agreement without my consent, otherwise a LEGAL complaint will be pursued against her and the company immediately.
Hello Xuyi, we take this very seriously and have since launched an internal investigation. Your experience completely contrasts with our high service standard, which is to ensure that every customer interaction is a positive one, beginning at the door. We expect everyone who represents us to do so with absolute professionalism, integrity and honesty.
We understand that someone from our team has reached out to you regarding your concerns. If there's anything else we can do please let us know at email@example.com. Thank you.
I was approached at HEB and they assured me how much I would save. And free nights. Then I get the weekly estimated bill that said over $300. Called customer service and she told me, “Oh that is just an estimate. I am sure your bill won’t be that high.” Bill comes $302. Called again, they said my bill doesn’t look right and they will have my meter read again. Called again and was told it was the plan I am on, call that same night to cancel once I went back to my old company and was asked how long I been in my home. I said, "15 years, and NEVER had a bill this high." He got quiet this said, “Well we have had a lot of ice lately”... really just energy. Then tells me, “Well we send you weekly emails.” I said I called then. I am so frustrated with this company.
Hello Twanna, we understand that you have spoken with someone from our customer service team who was able to discuss your concerns. If there's anything else that we can help with, please reach out at firstname.lastname@example.org. Thank you.
I was approached at Sam's Club by an agent who informed me that I could save on my monthly bill plus receive a $45 Sam's Club card. After signing up, just 10 days into the billing cycle my bill went up $40. I spoke with the agent who got me to signed up and he just said I will just be out of $40 since I get a gift card. Spoke with Just Energy and they said they don’t know why they charged me email@example.com rather than consumers which was 3.6. Terrible service and I will be cancelling with them right away. Bad company to have representing at Sam's Club.
Hello Damien, we understand that you were able to connect with our customer service team to resolve your concerns. If there is anything else that we can help with, please don't hesitant to reach out to us at firstname.lastname@example.org. Thanks
I have been running the same things for the last several months. My bill was $174 last month, $315 this month and with weekly usage analysis estimated to have already dropped $30 for next month's bill. Again I have been running nothing different. I have been with J/E for the last almost 3 years and have never had a bill so high. When I emailed customer service about it they just told me my previous bill had been paid. And it took them 3 weeks to respond. That's not what I emailed about! I'm very tempted to change services.
Hello Cassandra, we understand that someone from our team was able to review your usage and address your concerns. If there's anything that we can do for you please let us know at email@example.com. Thanks.