Just Energy

Just Energy

 4.0/5 (184 reviews)
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Just Energy

About Just Energy

Just Energy specializes in electricity and natural gas solutions, energy efficiency solutions and renewable energy options. It currently serves 20 markets across North America, including 11 U.S. states and six Canadian provinces. It offers green energy solutions for residential buildings and businesses and a variety of plans with different rates and contract lengths.

Overall Satisfaction Rating

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  • 1 stars

Pros

  • Flexibility for commercial consumers
  • Personalized plans
  • Offers energy-saving solutions

Cons

  • Only available in 11 states

Bottom Line

Just Energy offers long-term contracts for homes and businesses looking to reduce their carbon footprint and lower their energy bills. The company’s services are only available in 11 states, however.

Top Just Energy Reviews

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Rated with 5 stars
Verified

A friend uses Just Energy. I just called them and they got everything set up over the phone. Signing was a simple, smooth process. They also asked questions to make sure that it w...

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Rated with 5 stars
Verified

When I first got the service, I spoke to someone and everything went well with them. The process didn’t take too long. It took 10 minutes at most just to get everything through an...

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What is Just Energy?

Just Energy is an electric and natural gas provider that serves residential and commercial customers. The company specializes in energy efficiency solutions.

Just Energy has a limited service area — in the U.S., it offers services in:

  • California
  • Illinois
  • Indiana
  • Maryland
  • Massachusetts
  • Michigan
  • New Jersey
  • New York
  • Ohio
  • Pennsylvania
  • Texas

In Canada, the company serves customers in Alberta, British Columbia, Manitoba, Ontario, Quebec and Saskatchewan.

If you live in one of these areas, there are many benefits to using Just Energy for your gas and electricity needs.

Just Energy plans

Just Energy offers multiple plans with varying contract lengths and price points to help customize a solution for any customer.

  • Secured-rate supply plans charge the same price per kilowatt hour or therm each month for the entire length of your contract. However, the monthly bill fluctuates based on how much gas or electricity you use. This plan is good for customers interested in protecting their price per kilowatt-hour or therm from changing, even when the price of the commodity changes in the energy market.
  • Variable-rate supply plans are flexible because you are not locked into a monthly payment. With this plan, the amount you pay for your electricity or natural gas is based on the current market prices for gas and electricity in your area.
  • Prepaid supply plans are similar to prepaid cell phone plans. You can purchase your gas and electric supply upfront without a deposit or contract. This is a good option for those with no credit or low credit or who are temporary residents. There are no long-term contracts.
  • Predict-a-bill plans let customers pay a fixed amount for energy each month based on average use. This budget-friendly plan keeps the monthly rate the same regardless of consumption.

The company also has more specific plans that customers can choose based on their budgets and energy consumption levels. Plans vary by location, but some of the most popular plans include:

  • Base Saver III plan: This is a budget-friendly plan with a fixed electricity rate as low as 7.6 cents per kWh when you use an average of 1000 kWh of power.
  • Just 400 Plus plan: This plan gives customers a $200 credit on their winter bills when energy consumption is the highest.
  • Just Energy Purely Green 24 plan: A 24-month plan that provides power from 100% renewable energy sources. It offers a fixed rate for the entire length of the contract.
  • Simple Rate plan: A 36-month plan that provides a fixed rate. This is ideal for those who want a long-term contract without any surprises or rate hikes.

Just Energy rates

The price of electricity is constantly changing, and rates vary depending on your geographical location. At the time of publishing, Hawaii is the most expensive market in the country for electricity at 34 centers per kWh and Washington state is the least expensive at 9.35 cents.

California, Massachusetts and New York rank as some of the most expensive places for electricity, which is why many people in these states turn to companies like Just Energy to help them cut costs.

For example, In Texas, Just Energy plans typically run anywhere from 10.4 cents per kWh to 12.3 cents per kWh at the time of publishing. To determine how much Just Energy can save you on your gas and electric bill, speak with a Just Energy representative for prices in your area.

There is no penalty if you cancel your plan within 30 days of signing, but canceling after that costs $50. There is also a one-time penalty (not to exceed 5%) on a delinquent bill for electric service. Other fees to consider include:

  • Manual payment fee: A charge assessed on certain products when a payment is made through a method other than JE-Aut0-Pay.
  • Disconnection fee: A fee assessed if your service is disconnected.
  • Exit fee: A fee assessed if your contract is ended early due to you breaching the contract.
  • Insufficient funds charge: A fee assessed for returned payments.
  • JustGreen charge: A fee for the level of JustGreen you select when signing up with Just Energy.

Just Energy FAQ

What does Just Energy do?
Just Energy offers natural gas and/or electricity to residential and commercial customers.
Does Just Energy have a cancellation fee?
Yes. If you cancel after the 30-day introductory period, the company charges a $50 exit fee.
Is Just Energy a good company?
Just Energy only serves a handful of states in the country, but it offers a wide selection of options to help homes and businesses maximize the way they use gas and electricity. It provides many of the same services and plans as its competitors.
How many customers does Just Energy have?
Around 1.8 million people use Just Energy in their homes and businesses.

Is Just Energy worth it?

Just Energy provides energy-efficient home and business options like lighting control, energy management, smart building controls and HVAC controls and is a good choice for people looking for smart technology options to help them lower their energy costs. The company is in a limited number of U.S. states, but residents in those areas should check out Just Energy’s options.

Just Energy Reviews

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How do I know I can trust these reviews about Just Energy?
  • 4,211,805 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
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For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: March 3, 2023

I've been with Just Energy ever since 2013. When we first set up our account, the people that we talked to pretended to be somebody else, and that was not a lie either. We were trying to set up with TXU Energy, and they didn't say they were Just Energy. Besides that, I've had really good luck with them. I have an account set up directly with them online, and their website’s easy for me to use. I pay them online, but it's not a direct withdrawal. I control it. I'm not a believer in direct withdrawals.

I've gotten really good rates with Just Energy. I'm one of those people that when our contract’s getting close, I compare prices. I don't like to go through everything to change, so if I can keep them, I will. However, money matters to me, so if I've got somebody cheaper, I give the company an opportunity to match it, and if they do, we're good. Every time I've done a contract with Just Energy, they've always matched the price. All in all, I would tell friends I would use them. They're very user-friendly, and I've not had any problems with them. That's why I've stuck with them.

Just Energy response

Hello Lee, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

Regards,

Corporate & Consumer Relations

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2023

    I was walking through a Sam’s Club store, and there was a lady there offering Just Energy's services. We compared prices on how much money I was paying with my previous company, and she promised me that my rates are gonna be way better with Just Energy if I switch with them. I mentioned that I had a contract with the previous company, and she said, "No, it's okay. We can cover all that if you switch right now." There was a promotion where Just Energy will be responsible for breaking the contract with the other company. She told me some instructions how to fill that up, but I had a hard time logging into the page that she gave me. At this point, I never heard anything back from this person. I tried to contact her but I lost her contact number. Other than that, everything seems great. I see that my rates are a bit better than the previous company.

    Just Energy response

    Hello Juan, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2023

    I went to shop at Sam's one day and Just Energy approached me and signed me up. I hate it took me as long as I did to find them. Anytime I've called for whatever reason, I get the best service. I got full energy. I got $600 bills during the summer. And just during the summer here, I went from that $600 to 250 max that I paid. So, I'm very happy. I tell everybody that I hear of that's having problems with their energy bills, "Switch over to Just Energy." They need to get into the market in Amarillo, Texas. They have a Sam's there. But I don't know why they're not offering Just Energy.

    Just Energy response

    Hello Teresa, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2023

    I've been with Just Energy for a couple years now, and my billing is consistent of what I was always used to. I discovered them while at Sam’s Club. The reps explained to me the whole process of who provides energy, and there were perks to going with them. They offered gift cards after a certain time frame of being with them. Also, it was supposedly not to change the pricing of what I was already used to, so I took the risk of trying them out. I received one gift card. I also noticed Just Energy on my NIPSCO bill and saw that it was working, and they were the ones providing it.

    Just Energy response

    Hello Enrique, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 26, 2022

    Just Energy was better than what I was doing so I signed up and it's been a good four or five years that I've been with them. At the time, it seemed much cheaper. Now, I don't know if it's still cheaper or not. I never realized until one day I was sitting looking at my bill that I get a charge from FirstEnergy and I get another charge from Dominion. Other than that, their customer service was very nice. Also, Just Energy gives me a gift card to Sam's Club every year. Our bills were in my husband's name. I asked about having it changed but they don't change. They just added me to the account.

    Just Energy response

    Hello Jackie, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 15, 2023

    We have been happy with the service. I was sick for some time back, and I was having a problem with my bill. So, I called Just Energy to see if I could get extended payments, and they treated me good.

    Just Energy response

    Hello Frank, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2023

    The service is really good. They're always really helpful. A month and a half ago, my line got disconnected and they helped me with the payments.

    Just Energy response

    Hello Juan, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2023

    Just Energy was good. The rate was right and it was easy to deal with customer service. I have electrical service in two locations - one I had for three years while the other one I started a week ago.

    Just Energy response

    Hello Ernesto, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2023

    Just Energy keeps their prices in good shape and good service. I'm satisfied with that.

    Just Energy response

    Hello Josea, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2023

    Just Energy has been really good so far.

    Just Energy response

    Hello Alex, we appreciate your feedback regarding your experience. Customer experience is very important to us. Thanks.

    Regards,

    Corporate & Consumer Relations

    Be the first one to find this review helpful
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    Just Energy Company Information

    Social media:
    Company Name:
    Just Energy
    Year Founded:
    1997
    Address:
    5251 Westheimer Road
    City:
    Houston
    State/Province:
    TX
    Postal Code:
    77056
    Country:
    United States
    Website:
    www.justenergy.com

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