Just Energy Reviews

Very bad billing services and the pricing is a scam.

Switched to Just Energy from TXU because my power bill was upwards of $600 with the former. We ended up having a leak from our hot water heater last month (which we replaced) that caused our power bill to be $900. I called and asked if they had a program that could help because I didn't have the money to pay a full $900 when my power bill is usually half of that. The guy on the phone said he would be happy to help -- charged me half the bill and said the remainder would be spread out over 4 months and added to my regular bill. I was like, "Great, thanks so much!" Then exactly one week later? Disconnection notice.

Pls do your research first and avoid going with the BS they try to sell you at Sam's club, they approached me and when I asked for the EFL they said they do not have one, what ... how could you not have this important info, so she lied and give me $.10 per KW. When I got the contract it shows $0.31 per kw. That's $.20 more and when I asked why it is showing $0.31 she lied again and said that is what Sams would be buying back the electricity for which I didn't understand at all, so I ended up canceling the plan which I had accepted and went back to 4Change and they offered me $0.8 with delivery fees once above 1k usage, don't fall for this trap as you will be paying over $400-500 during the hot summer when it would be less with other companies, example 4change if I used 1900 kw I would be $165 with fees and taxes not $400-500, good luck and watch for the lies...

I signed up for Free Nights a few years ago at Sam's Club and started saving money. My husband was very skeptical at the time, yet summer bills went down to half the cost, and he was happy the house was working more energy efficient. I had to change the way I use my electricity though. I run my appliances (dishwasher, laundry machines, electric oven, bread maker, crock pot) after 9 pm. I schedule my Nest for 12:30 AM to get to 71 degrees and by 6 am to 62 degrees. At 7 am it is set at 79 degrees. It was trial and error for a while, yet it worked. Christmas time was great for Christmas lighting saving too. I typically don't write reviews, yet if you do things differently it is worth it and want others to know. :)

Their payment extension policy is crap!!! I needed 3 days to pay in full and was denied. It's 85 to 90 degrees with a heat index in the hundreds.. It should be illegal to turn power off in a high heat area.

I signed up in December of 2022 and was under a 3 year contract. I did free nights because we put the AC lower at night so I figured it would be beneficial. The first three years weren't bad honestly but the rate was 23.5 cents and then with the night time credit our average price per kwh was around 13-14 cents most months. However, back in October 2025 I got a call to renew and was basically given no options other than what I was currently on and my rate was jacked up to 33.3 cents and we were paying an average of 20 cents with the night time credit then.

I absolutely would not do business with this company. They have predatory pricing. Here in Michigan, I signed up with them and on my bill for February 2026, they charged me $10.44 per MCF and Consumers Energy charge for the same period was $2.98, and for March, Just Energy is at $10.44, while Consumers Energy is at $3.63. On what planet does Just Energy think this is fair pricing. They sell you on this hook that they lock you in at a lower price. DO NOT DO BUSINESS WITH THESE PEOPLE. BUNCH OF CROOKS!!!!!

I signed up with Just Energy in Sam’s Club in March of 2025. The sales rep was showing me bills that totaled $45 a month for electricity services. So I reluctantly made the switch in Sam’s against my better judgment. I was proven right. Not only were my bills more expensive they flat out lied to me about there being no fees to cancel or switch. This is a horrible, deceitful company.

BUYER BEWARE! This company is a SCAM. They cornered me at Sam's and told me how much money I would save by switching, so I did like an idiot. My bills instantly more than doubled. I am a property manager and have a relationship with someone from Reliant and he looked at my bill and said my rate was higher than their highest short term commercial rate! Their support (supposed Sams VIP line) is someone overseas who has no idea how to help, and here is the kicker-they are deceptive. If you don't believe me, go look. On their website, they claim to have a 4.8 star rating and they insinuate it is from Consumer Affairs and Google. They have Google reviews disabled! And on Consumer Affairs it is 1.3 stars! I found NONE of the reviews on their website on Consumer Affairs. They are a FRAUD. I am paying the $175 ETF to get away from them or my summer bills will be over $1000!

If zero stars were possible that is what I’d give. I’ve been paying energy bills since I was 18, and at 46, never have I experienced an energy company as horrendous as this. I regret the day I signed up in Sam’s Club… It’s a monthly regret. I called to change my plan a few months ago and asked specifically about my contract and whether or not changing my plan would extend it. I’m trying to get away from this company as soon as humanly possible without a penalty. The rep lied and told me it wouldn’t affect things, I later find out that my plan is now 2 years from the change date. Their billing practices are confusing and borderline abusive. They treat you like a second rate citizen. If you are thinking about signing up, do yourself a favor, don’t!!!!

I am extremely dissatisfied with my experience with Just Energy. A salesperson selected a plan for me and represented it as a good fit. That recommendation resulted in a $698 electric bill for a single month — nearly three times my normal bill. The rate structure and potential for such a drastic increase were never clearly disclosed. I relied on the salesperson’s guidance, which proved to be misleading and financially harmful. This experience reflects deceptive sales practices and a lack of transparency around pricing. When I contacted Just Energy to cancel the plan and requested a reasonable payment arrangement due to the unexpected and excessive charge, my request was denied. No effort was made to resolve the situation or acknowledge the misleading nature of the original sales interaction. My only option was to pay in full or be sent to collections and ruin my credit. Stay away!

Company literally disconnected my home service due to membership issue that didn’t exist, then told me they called and emailed me about issue. Nowhere did I receive a call or a email from them. I then was forced to open a new account and start over due to their billing department.

Honestly fell for the whole thing, them standing in Walmart explaining, it was too good to be true. Our gas bill is so much more now because of Just Energy, they say they’ll save you money which is a huge lie as they buy the gas from the company & uses the piles to send it to your house but charge more per therm. “You’re locked in a rate” of 70¢ when the gas company is charging only 40¢. I honestly hope no one else gets screwed as we did. It takes them 5 days to put themselves on your next bill but takes them 30-60 days (1-2 billing cycles) to take you off? Shady as ever. It is not worth the stress, this company doesn’t save you money at all.

This place is a scam!! The government needs to crack down on them. Someone signed my 90 year old father up to Just Energy without his knowledge or permission. They said it was signed up at Walmart. Fake phone number and email. Get this my dad can’t walk. We received our energy bill from our energy company with added charges. They sign this account up with Just Energy without ID or any proof not even an account # I called them and they said it takes 2 months to cancel it to pay it and later it would be refunded. Why pay and it’s clearly fraud. Cancel it and call my carrier and credit the account. They refuse to! I called our carrier DTE and nothing they can do! What kind of illegal stuff is this!! Filed a complaint with Better Business Bureau! Next contacting local news! And filing a lawsuit in small claims court!!

I fell for Just Energy in Sam's Club, the young salesperson told me I could cancel anytime and save money on my bills, and get a $45 sam's club gift card. I usually don't fall for these types of services, however I felt for the young salesperson and thought she was being honest about saving money. That was a big fat lie - the rates per Kwh were 5 cents more (17.09 vs. 11.91), overall I figure I gave Just Energy at least $300-400 in the 7 months they have been providing "service" (they don't produce anything, just bill so I don't know their value).

If I could leave a minus 10, I would. This is hands down the WORST company I have ever dealt with. I have been paying bills for 40 years and the way they handle their accounts is ridiculous. Their contract terms are ridiculous, their online system is the worst!!! They won't let you pay your bill online if there is an amount due. I get paid before the due date, so I go online to schedule the payment and the system won't let me do it. I have to call them to pay the bill. I work 80 hours a week, I can't be on the phone paying by bill in the middle of the day! I am an adult, if I want to pay more than the amount on my bill, I should be able to. I HATE this place!

Absolute scam. The salesman came, wouldn't stop talking. I never received any kind of credit on my account for canceling my current account which was 500$ for early termination. I can't stand what I did. I saved the guy's name and number. I tell everyone in my neighborhood to not let him near

I can not recommend against a company more than Just Energy. First they allowed a unauthorized change om my electric bill from a spouse. Second they were told we had solar and they told my wife it would not be issue. I lost all my net metering and now i i a large amount to my electric company. When I called them I was told we should have filled out a additional application since we have solar to receive our net metering. No one ever told my wife this and no we have to pay met-ed for the chargers., When you talk to them on the phone they are very fraudulent and talk in circles to try to get you to agree with them - very dishonest company and Sam's club should not allow a company like this to approach their customers in a store. I will also be leaving Sam's club for this.

Last month's bill went up $300. Called talked to customer service. Got nowhere. Said paid that last year. Well this is new year. Snowed last year. It's been warm this year. From. $180 to $500 is a lot. Asked about meter being off. All he could say is I paid that last year. I am on a fixed budget that's a lot. Not good customer service for answers. Do not use this company.

All these people leaving a bad review clearly don't know how to read their bills... they are not describing my experience with Just Energy at all. Just Energy is the only company in Texas I've talked to that will allow you to cancel the contract without penalty by asking for it during the initial enrollment, you just have to give them a heads up before you switch away so they can try offering you something better. Their deposits are one of the cheapest, other companies charge up to $600. They let you switch your plan at any time. Their phone system isn't the best, but they make up for it with their flexibility and affordability.

Be 1 day late and you get a disconnection threat from them even if you have been paying on time for more than a year. What a disgusting company. Their app is very badly made. And their prices are not consistent as they seem to have advertised.

I have had Just Energy for 2 years now. I have not had issues until it came renewal time. They have pestered me for 5 or 6 months by phone (multiple phone calls a day) by email and by text even after I told them to stop calling me, I was NOT going to renew with them. They rely on those who don't have time or don't know how to shop for energy prices. Their renewal price was considerably higher than rates I found on Powertochoose or Energybot. I would NEVER do business with this company for the simple fact that they disregard and disrespect any wishes you have.

I want to warn others about my recent experience with a Just Energy door-to-door salesperson who identified himself as Kia. In my personal experience, the representative was extremely pushy and argumentative, and he would not take “no” for an answer. What should have been a quick interaction ended up wasting about 40 minutes of my time. What concerned me most was that I was told I wasn’t being signed up for any kind of plan — but later I found out I had been enrolled anyway, and at a rate much higher than what was discussed. I felt completely misled. This was not communicated clearly at all, and it left me feeling like the process was deceptive. Based on my experience, I strongly recommend being very cautious if a Just Energy salesperson comes to your door. I personally would not trust them and would avoid engaging with their door-to-door sales altogether.

Not a customer, and I likely never will be with the salesman I just dealt with earlier today. Door to door sales is an incredibly boring and, at times, mind-numbing job, especially when dealing with customers who do not want anything to do with your services. I understand that. However, today, a Michel Pierson (or Peterson, Pierce, something ending with a P, a gentleman who was training another sales team member) knocked on my door and was incredibly pushy, lying with every other sentence he was speeding through. Michel kept saying that "I'm not trying to sell you anything or switch your provider" while asking for information in seeing if I qualify for some promotion without showing me what the promotion was. Michel did not take 'No' for an answer when I stated MULTIPLE times (over eight that I counted) that I was not interested in any of the services he was trying to provide.

I want to warn others about my experience with Just Energy Group, Inc. Despite paying a deposit for a fixed-rate plan, my bills have never gone below $580 per month, even when my kWh usage decreased significantly. The company continues to increase the price per kWh, ignoring my contract and deposit, which is completely unfair. On top of the billing issues, I have been subjected to daily harassment calls, including at night, pressuring me to renew my contract. Additionally, I have faced multiple improper disconnections, including during the hottest months in Texas, despite enrolling in deferred payment arrangements online. They falsely claimed my deferred payments didn’t go through, which is untrue.

Just Energy is by far the worst utility company I’ve ever dealt with. Their prices are ridiculously high — I’m paying over $280 a month for a tiny apartment I barely even stay in! They tack on hidden fees, transportation charges, and other mysterious costs that make no sense. Their customer service is awful — rude, unhelpful, and completely unresponsive. On top of that, they harass you constantly with nonstop calls, texts, and emails, even while you’re at work. This company is nothing but a scam. They lure you in with misleading promises and then drain your wallet with outrageous bills. Avoid Just Energy at all costs — don’t let these thieves take advantage of you like they did to me!

Got conned into signing up with Just Energy at Sam's Club with pitch it would save me money on my gas bill. Well, just got a my first fall bill and after seeing the sticker shock of it I look and see Just Energy is charging $12.29 per Mcf vs $3.17 that Consumers Energy is charging! Unbelievable fraud and deception!! After calling and cancelling I'm told it takes one to two billing cycles to drop off, and winter is just starting! Sam's Club should be ashamed, I will not be renewing my membership. That is certain.

I was happy with the service and prices over the last two years. My service is up for renewal in December. I started receiving calls in AUGUST to renew. I answered them and told them I’d look into it when the date for renewal was closer. They continued to call. Sometimes up to 7 times a day, but always multiple times a day. I asked to not be contacted any more. Told them I wasn’t renewing due to the multiple calls a day I was receiving. Continued to get calls. It’s now October and I had a lady show up to my house asking me to renew. I told her that due to the predatory nature of their process to try to get me to renew I was absolutely no longer interested. They continued to call 5-7 times a day. I blocked their number. Now they are calling me from a DIFFERENT number!! I have never seen such despicable behaviors towards an existing customer. Your process of trying to retain my business lost it for life.

Worst company ever!!! Please stay away! I have disability. Kid disconnect my electricity when literally I have a plan arraignments!! Y’all like to charge $25 disconnection fees, but when it come to the customer???

Some Customer Service is bad, I wasted a lot of time just trying to change a credit card number, On September 29, 2025 trying to pay then bill. I was told now I had to do autopay the credit card, the representative did not take the payment after I had given him all my information causing Just Energy to tell me via text that the service would be disconnected. Although I was able to get the problem resolved on October 1st I should not have been put through all the stress. I tried to go online, but somehow the system will not let me change the password. My subscription can you please get with your IT people to help fix the app and the automated system; I never had a problem like this before. Just energy you should at least try to help out your customers.

Do not ever use this company. If there is any issue with your account, you will never find anyone to help you. I'm locked into a contract with them and have been trying to get an issue resolved for over 8 months.

I beg you guys to not go with this company of liars. Because it's summer the usage for 2 months was around the 5k. We got a bill for $1200. The market average on same usage is $750. The contractor that I sign the contract with was nowhere to be found and no one from customer service can has helped me

I switched to Just Energy in April of 2025 through Sam's Club membership. I was told that my termination fee with my old company would be refunded to me in 2-3 billing cycles as a credit once I submitted my final bill with the fee attached. I did that April 23rd, 2025. I received confirmation that the document was received. Fast forward to Aug 2025, and I still don't have the credit to my account in question. I called customer service where the 1st representative informed me that the document was never received. I asked if I re submit the document, is there another 2-3 month wait. He told me it would appear on my next billing cycle.

Nope. We have solar panels. When we switched to Just Energy, I let the agent know we wanted to be a part of solar buy back, and we made the switch. What a massive mistake. Our bills kept going higher, no mention of credits. I call them and they open an investigation, where they listen to the recorded phone call and determine if I had requested what I did. They found it to be true, so gave us credit for a single month only, and proceeded to inform me that the plan I requested was not in effect until paperwork from a variety of sources was completed. Went back to Green Mountain Energy. No hassle, no additional paperwork, no complications - straightforward. This was a bad experience, and I am disgusted with Just Energy.

I strongly urge anyone considering this company to think twice before signing anything. What they don’t tell you upfront is that you're being locked into a 3-year contract. At first, everything seems great — in the first year, the energy rates are low and even appear to be more affordable than competitors. It’s all part of the trap. But once you’re past that initial "honeymoon period," things take a dramatic turn for the worse. In years two and three, the rates skyrocket to outrageous levels — often much higher than what other providers charge. By the time you realize what’s happening, it’s too late. You're legally bound to stay with them and pay those inflated prices, no matter how unfair they become.

Just Energy make it very difficult to cancel. If you call the number provided there is no cancel option and when I emailed they took several emails over several days to get back to me. Now they are telling me it will take two billing cycles to cancel my service… What they do is they charge more in the summer so they can charge less in the winter.. so when I’m paying so much for electricity because of my air conditioner I’m also paying so much for gas in the summer because of this service that I cannot immediately cancel.. so they’re going to take my two large payments this summer before they cancel me. I feel ripped off. No one should use this service.

Please choose any other company. The rates are absolutely ridiculous and customer service is a joke. You will go broke using this company, they change rates and don't tell you. Good luck getting a hold of a person that knows anything

This place is a joke. I tried to switch to Just Energy and I was assured and promised that I would have electricity the following day. Well needless to say they lied. On top of that I had to spend 500$ on a motel room for a few days and on top of that I had 300$ worth of groceries in my fridge and deep freezer that went to waste.

I called to setup a new service. They promised me the light would be setup by the 9th of July. Lies. They had me calling AEP and tenant's old light company to fix a switch hold that I had no control over. Me and my kids were without light for more than 2 days, all they did was give me the run around and they never resolved anything. Now I’m waiting for my cancellation even though I never had light with this company. Complete joke. Make sure you all don’t pay your deposit right away unless service is set up already. I had to move out to a family members until I wait for a refund and resolve this issue with another light company.

Thieves! We have solar and batteries installed. Our solar app shows how much power we pull from the grid all month. It was a total of 20 kWh. They charged us for 657 kWh. Rep said it doesn’t matter and that’s what we have to pay.