Pepco Reviews

Actually not a complaint about high prices. This complaint is about their recycling old refrigerator program. Made an appt. Was supposed to be between 1 and 5 p.m. Took the day off just to make sure. Pepco no show. About quarter after 5, walked up the 1 lane road to pick up the kiddo at the bus stop, the only way in or out of the property. Still no Pepco. About a half hour later got a notice that customer, me, was a no show. Funny one Pepco. Maybe I'll just sell the fridge. Silly me for trying to save the planet by using a few dollars less energy.

I’ve been a Pepco customer since 2015. That’s when I got my first apartment. I’ve had services with and without a job. Paying what I can and paying my bill down to 0 balance. I’ve had utility assistance and I’ve had to pay without assistance. I recently moved and transferred my services, when I received my first bill; it was over $200. There was a security deposit added to my bill for transferring services. Not stopping Services and starting but transferring service, and there was no balance on my account at the time of transfer. I learned today that I have to make payments on time for 1 year to receive my deposit back, or stop services for the deposit to go towards my final balance. I feel scammed. I never agreed to this change. If there was another company, I would switch.

It appears that Pepco isn’t in the business of efficiency. They’re in the business of extortion. After getting solar panels to help Pepco I am using less electricity. On the surface that sounds great until you review your bill and it’s for $17 dollars but they’re charging me $174 dollars for supply and delivery. Can someone tell me WHAT and WHY the charges are never the same. I am sick of getting robbed by these crooks!!!!

I was late on my bill then paid it and $200 was left. I agreed to the plan to $9 a month to cover the $200. Then I see my bill and extra $100 on top of my bill. I call and asked why is my bill so high?! I was told that it was a security deposit for the month and another $100 will be added to the bill. I wasn't told when I did the $9 plan a month added to the bill that I have a to pay a security deposit of $200! Why not tell me that when I did the plan with Pepco. Why? I even asked if there's gonna be an interest rate with the plan to pay off the $200, the agent said, NO. WHY NOT TELL FROM THE BEGINNING?!

I have holes in my roof that were worn through by an improper electrical wire that was originally installed by Pepco. An installation by Pepco where they used rope to fasten the electrical line to the house for some reason. I had an electrician come in and install a heavy-up, new panel, meter housing and service mast to get the electrical line off the roof so I can fix the roof. Now it's a huge problem trying to get Pepco out here to fix and rewire my electric line coming from the pole. Customer Service dumped me to engineering and engineering dumped me to construction who I'm unable to get a hold of.

Rate increases and more power outages seem to be the norm for Pepco. Had a defective meter over a year back causing higher than normal bills. They finally replaced it but NEVER refunded any money for the overcharge.

I don't understand Pepco's policy. When I moved out of my old place, I had to close my account from that day, so now it is inactive of course. Then, they send me the final bill to pay. Now, I wanted to see the daily usage for the final bill charges as I was splitting it with my friend (me paying the first 2 weeks, then I traveled so my friend paying the rest). Then, I went to see my "View my usage" for daily usage under My Account, they blocked me to look into it. The customer service says I can't see it anymore because I am inactive now. It feels unfair and not right when I just want to see the details for the CHARGES THEY ASK ME TO PAY. Shouldn't they let us see it at least for the final bill as they are asking us to pay that?? Why am I not allowed to see the details of the bill they tell me to pay? Doesn't make sense to me.

The Pepco rate keeps increasing and the power outages happen more often even without any incidents such as high winds or storms. For example, this morning, the sky was clear, the weather was great and there was 2 mph wind, there was a power outage for several hours with no reason. We were about getting up and preparing breakfast for kids who were going to school. It was so frustrating that we lost power and kids had no warm breakfast before going to school.

Hello if My "Ordeal" with Pepco,.. ( Rewards Program), at (This time could receive - Minus 0 would be the rating). The Rewards program, with Pepco those that are unfamiliar as I was,. is offered for third party service on behalf of Pepco,. For Pepco customers. I needed service, the first visit first service rep,.was truly..Great!! I needed service again recently, again for an thermostat issue, The experience was,. Absolutely "HORRIBLE".

My bill has more than doubled due to the company's greed and green energy initiatives. They should eat the cost not the consumer. Bring back fossil fuels and nuclear. This is abuse of customers and they should not be able to charge fees worth almost as much as the supply. Price gouging people so they do not freeze to death is awful.

I have lived in this county for more than 10 years, Pepco billing statements has been questionable. I have noticed my bill has change drastically from $370.10 to 239.04 and as much as $622.57 between August to December. I feel like I am being overcharged for a bill call "delivery charges." This appears to me as an overcharge to all residence in MD.

The electricity bill for 2025 is extremely high. I have to decide to pay the bill and don’t buy food, the bill is 400 percent higher than in 2024. No one can control the prices that is too much for our communities. Please someone help us to stop the high prices without any reason.

Pepco has decided for the past two month to charge delivery charges on my electricity bill without proper notification of such change. The delivery charges are just about the same about as my supply bill, which is ridiculous. Pepco is ripping people off.

Hello, I have been calling, emailing different people at Pepco for over two months, The best solution would be for someone to check the light after the dark. This is safety issue, the street is dark and scary at night time. The street light right above the mailbox is dim or practically dead. I have called time after time, requested Pepco to have someone to come and check the light, promises after promises that someone would take care of the light. I haven't seen anyone to come and the light is still dim or dead. I am sure by now, so many people at Pepco have seen and read my request. Please help.

Worst customer service. Was on for 90 mins. If you have 2 properties in one state automatically they put one as commercial. Their reasoning "you will use it as a rental". Ridiculous.... Keep providing feedback loud and in public.

PEPCO is the WORST electric company on planet earth and the Universe. I cut my thermostat off as I planned to be away from home for 5 DAYS. I get a bill covering the time I left that is substantially higher than any bill I've received over the past few months. They continue to increase prices and keep sending ridiculous papers reports regarding my energy use and comparing it to other homes. How many stars do I rate for my experience with PEPCO?! Minus 1 zillion. Sick of them....

Horrible staff, always wrong answer. PEPCO is scamming customers out of hundreds of dollars with budget billing. I’ve been on vacation for two months, before leaving unplugged everything but refrigerator, how could be possible your bill is same amount with the other bills when your home?

It is a complete waste of time trying to get a refund from this people. Representatives are so rude and managers act like they can walk all over people. Not sure why. Maybe is because they love being terrible.

I been in my house for 15 years and and Pepco put a deposit on my account for $600. The bill that I owed at the was $600 dollars. I paid the bill in full and they took that for a deposit I didn’t even know about. Pepco are crooks period. They want you to stay behind at their expense but how do you get a deposit put on your account after 15 years. I’m looking into this with a lawyer. This is the year of reparations. I’m tired oh and accountability.

Pepco won’t return my deposit after 6yrs. I never owe any balance. I paid all my bills. These people have no regard for other because they are beyond reproach. Thug. They know we have no one to help us small folks.

I emailed Pepco three months after I moved out to see if they would refund payment for that period. I gave them $140. They sent a very in-your-face email back rubbing my nose in it. It felt like they spit in my face. I'm not sure if I contacted them prior to this, but it hurts a lot for me financially... Awful experience.

We used 20% more energy this month and our bill went up by 400%. The only people who are available at Pepco to discuss it are illiterate. They best they can say is if u use more energy = more $. Avoid Pepco. I’m looking for alternatives.

I was receiving Bill for $180 per month estimated, I was renovating and I had no Power other than one temporary Outlet occasionally used to charge power tools. I called and complained, and I was told not to worry, "This is just an estimated Bill, we will correct it," I kept on calling every month, then I was told meter is faulty, and eventually got replaced six months later. Pepco said, "We are not making any adjustments," and send me invoice for over a $1000 for vacant, and one outlet house after admitting faulty meter. When I complained they stop answering me and send me to collection and ruined my credit. Pepco is a thief, fabricates Bills, and blackmails. And nobody can fight them.

I don’t like the fluctuations of my bill. I have 3 working people that live in my home and we’re barely home but the bill seems to get higher each month. When I call for an explanation the customer service reps aren’t knowledgeable enough to give answers that would explain the increase.

I have proof from my apartment complex that I left the building and terminated my lease on a specific date. Pepco tells me that it is my responsibility to turn off the service. I understand I was irresponsible for not canceling my service. But, I have proof that I wasn't there during the time they are charging me for service I couldn't possibly use. I feel this is a bad policy that they leave it up to me to chase down the apartment complex, who wouldn't take care of the charge either.

Be very aware... PEPCO is scamming customers out of hundreds of dollars with budget billing. See my personal math below: For the past year I have been pay $223 (no late fees except for December's bill when my house needed work). $223 is SIGNIFICANTLY higher than what I have been paying in ANY month prior to budget billing and I have been in my home for almost 5 years. So, take note $223 x 12 = 2676 (December payment pending). So I call Pepco because I went to pay the oustanding $223 and my bill is $646 (including my current $96 charges from my switch to Direct Energy)!!!!

I had a billing issue, and was taken to 4 different representatives (by email). All of them gave the same wrong answer (that favored Pepco). When I sent them a link to their own website showing that they were wrong, they stopped responding. Customer service at its worst.

PEPCO damaged our home while doing construction on the street. They used huge excavators to pound the concrete road bed until it broke apart. This was undoubtedly a quick, inexpensive method, but the vibrations caused shaking, and damage to our home. Small cracks appeared in our living room. Our gas line fell apart and had to be replaced. Then our front door started to shift; soon it was difficult to close. Over a month it became impossible to lock: the latch no longer hit the strike plate. The cracks got bigger. Exterior cracks appeared in the brick mortar and masonry. Our gutters, which jiggled loose during the shaking, allowed water to run down our house, causing water damage inside. The front walkway also developed cracks. There may be structural damage.

They took a refundable security deposit fee of $270 dollars and never refunded me my money as promised! UNACCEPTABLE! CROOKS! When I spoke to them about it, I had to call because they would send me only $20.00 checks in the mail and not my entire security deposit. I still to this day have not gotten all of my money back.

Horrible unapologetic robot staff. How do you have a bill for 4,000 dollars. I found out this was attached to my bill in Oct. Never showed on my bill until BAMMM FEB 2019. Threatens me that I have to pay all of it to prevent disconnection??? This was on a Mon. My disconnect is that Fri so I called on Fri morning. At first the rep was like, "This is crazy. All red flags but I am going to lock your acct until they correct it. They have to see and know this is wrong," she said..any attorney's p.g cosigned. Pissed.

Like another reviewer, I received a phone call today from a purported PEPCO phone number telling me that I had 45 minutes to get to Safeway and send them $800 in cash. I can see why people fall for these scams because the intimidation and bullying are quite intense. I couldn't understand why this man was yelling at me to pay all this money when my online balance showed $0 owed. He said he would approve a 24-hour investigation AFTER I sent the money and if it was an error in my favor all monies would be returned.

Pepco is very scary- read my experience and beware of having fully paid up accounts, they may still disconnect you, because their systems are so messed up. Today, I just had Pepco, the power company, tell me that they were disconnecting my service in 30 minutes. When I used another phone to dial their billing and played the $0 balance owed, and my confirmation numbers for recent payments, they said that didn't matter if my payments were up to date and that I had a Zero balance.

If I could pick another electric company in my area I would. Watch your bill people. I was charged $740 for a security deposit for being late numerous times. People have hard times but they don't care. They credited my account $100 when they were told that I was reporting them to the Better Business Bureau. So after just finishing an 18 month arrangement I'm back on for another 12 month arrangement. After writing the BBB they said "A security deposit is accessed to guarantee payment towards electric service amounts that may be owed at final billing and reduce the cost of uncollectible balances by other Pepco ratepayers." (Did anyone know this?) Why the hell am I paying for others who ditch their bill? This is crazy. I'm just late! Just watch your bill. I'm so hot right now I could spit fire.

If there was the option for "no star," that would have been my choice. Our rental property in DC had a transition between tenant move-out on Aug 31 and move-in Saturday Sept 1 2018, which happened to be the Labor Day weekend. The tenant that was moving out called Pepco and told them to stop billing her as of August 31. The new tenant went onto Pepco's website and filled out the form to start billing her at the address on Sept 1. It turned out that on Saturday Sept 1, Pepco turned off the power and did not turn the service back on for the new tenant.

First let me start by saying this is the most unprofessional company ever! They take advantage of low income individuals! Buyer beware (it's a necessity so they take advantage). A family member of mine on disability/restricted income called to set up a new account. They didn't tell him anything but, you have electric at --- address. The bill comes a month later. Barely any electric was used because said person is on a restricted income and it's expensive to move. The bill is $175.00. I call because said person is disabled and ask why is the bill so high. They say they charged a $120 deposit but never told anyone they charge or were going to charge the deposit! The person has a 700 credit score. I asked why a deposit when the account holder has great credit? They say they charge EVERYONE A DEPOSIT?!

PEPCO should offer an energy evaluation of one's home for free as well as identify low cost ways to improve one's home energy efficiency. This would allow homeowners a knowledgeable solution to lower energy usage/cost.

I haven't experienced any problems with Pepco. They keep me informed as to how my energy usage compares with similar houses in my neighborhood. They make valuable suggestions for saving energy and money.

I set up auto pay on the Pepco website. However, the auto payment is not working at all although the website did show that my auto payment was successfully set up. Then Pepco charged me 2.7 dollars for late payment. After I realized this, I removed my auto payment option. However, there is still a scheduled auto payment pending. I have to manually cancel that auto payment. All I have experienced with Pepco online account was such annoying. Pepco's online website including the customer online account is the worst business website that I have ever seen. I would never use Pepco anymore if I have choice.

The absolute worst customer service ever. Reps. are completely programmed not to answer or provide solutions to any problem. Consumers are entitled to adequate and reliable facts pertaining to their service, and not flippant attitudes and pass the buck practices. How does Pepco get away with charging a separate fee for procurement in addition to residential delivery fees. DOUBLE CHARGE--COMPLETE RIP OFF. No explanation other than, "THIS IS THE CHARGE and if you don't pay we will terminate your service"-no recourse except a ridiculous deposit fee attached to the next bill. This utility needs to be thoroughly investigated to ensure consumer protection.

Since Mar of 2017, I have had solar panels installed and functioning on my house. Since December of 2016 I have been receiving bills from PEPCO that have had significant errors in them. For example, my bill for February 2017 indicates that I generated sufficient energy over and above my use such that I returned 46 kWh excess energy to the grid. However, my bill indicates that Constellation, my supplier, charged me $ 99.43 without advising me how many kWh the charge was for. At my rate (.0819 per kWh), the $99.43 charge would represent a usage of 1214 kWh. This large usage is impossible because I was away the entire month. Moreover, PEPCO’s bill shows a usage of -46kWh.