Pepco Reviews

Actually not a complaint about high prices. This complaint is about their recycling old refrigerator program. Made an appt. Was supposed to be between 1 and 5 p.m. Took the day off just to make sure. Pepco no show. About quarter after 5, walked up the 1 lane road to pick up the kiddo at the bus stop, the only way in or out of the property. Still no Pepco. About a half hour later got a notice that customer, me, was a no show. Funny one Pepco. Maybe I'll just sell the fridge. Silly me for trying to save the planet by using a few dollars less energy.

I’ve been a Pepco customer since 2015. That’s when I got my first apartment. I’ve had services with and without a job. Paying what I can and paying my bill down to 0 balance. I’ve had utility assistance and I’ve had to pay without assistance. I recently moved and transferred my services, when I received my first bill; it was over $200. There was a security deposit added to my bill for transferring services. Not stopping Services and starting but transferring service, and there was no balance on my account at the time of transfer. I learned today that I have to make payments on time for 1 year to receive my deposit back, or stop services for the deposit to go towards my final balance. I feel scammed. I never agreed to this change. If there was another company, I would switch.

It appears that Pepco isn’t in the business of efficiency. They’re in the business of extortion. After getting solar panels to help Pepco I am using less electricity. On the surface that sounds great until you review your bill and it’s for $17 dollars but they’re charging me $174 dollars for supply and delivery. Can someone tell me WHAT and WHY the charges are never the same. I am sick of getting robbed by these crooks!!!!

I was late on my bill then paid it and $200 was left. I agreed to the plan to $9 a month to cover the $200. Then I see my bill and extra $100 on top of my bill. I call and asked why is my bill so high?! I was told that it was a security deposit for the month and another $100 will be added to the bill. I wasn't told when I did the $9 plan a month added to the bill that I have a to pay a security deposit of $200! Why not tell me that when I did the plan with Pepco. Why? I even asked if there's gonna be an interest rate with the plan to pay off the $200, the agent said, NO. WHY NOT TELL FROM THE BEGINNING?!

I have holes in my roof that were worn through by an improper electrical wire that was originally installed by Pepco. An installation by Pepco where they used rope to fasten the electrical line to the house for some reason. I had an electrician come in and install a heavy-up, new panel, meter housing and service mast to get the electrical line off the roof so I can fix the roof. Now it's a huge problem trying to get Pepco out here to fix and rewire my electric line coming from the pole. Customer Service dumped me to engineering and engineering dumped me to construction who I'm unable to get a hold of.

Rate increases and more power outages seem to be the norm for Pepco. Had a defective meter over a year back causing higher than normal bills. They finally replaced it but NEVER refunded any money for the overcharge.

I don't understand Pepco's policy. When I moved out of my old place, I had to close my account from that day, so now it is inactive of course. Then, they send me the final bill to pay. Now, I wanted to see the daily usage for the final bill charges as I was splitting it with my friend (me paying the first 2 weeks, then I traveled so my friend paying the rest). Then, I went to see my "View my usage" for daily usage under My Account, they blocked me to look into it. The customer service says I can't see it anymore because I am inactive now. It feels unfair and not right when I just want to see the details for the CHARGES THEY ASK ME TO PAY. Shouldn't they let us see it at least for the final bill as they are asking us to pay that?? Why am I not allowed to see the details of the bill they tell me to pay? Doesn't make sense to me.

The Pepco rate keeps increasing and the power outages happen more often even without any incidents such as high winds or storms. For example, this morning, the sky was clear, the weather was great and there was 2 mph wind, there was a power outage for several hours with no reason. We were about getting up and preparing breakfast for kids who were going to school. It was so frustrating that we lost power and kids had no warm breakfast before going to school.

Hello if My "Ordeal" with Pepco,.. ( Rewards Program), at (This time could receive - Minus 0 would be the rating). The Rewards program, with Pepco those that are unfamiliar as I was,. is offered for third party service on behalf of Pepco,. For Pepco customers. I needed service, the first visit first service rep,.was truly..Great!! I needed service again recently, again for an thermostat issue, The experience was,. Absolutely "HORRIBLE".

My bill has more than doubled due to the company's greed and green energy initiatives. They should eat the cost not the consumer. Bring back fossil fuels and nuclear. This is abuse of customers and they should not be able to charge fees worth almost as much as the supply. Price gouging people so they do not freeze to death is awful.