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Pepco is very scary- read my experience and beware of having fully paid up accounts, they may still disconnect you, because their systems are so messed up. Today, I just had Pepco, the power company, tell me that they were disconnecting my service in 30 minutes. When I used another phone to dial their billing and played the $0 balance owed, and my confirmation numbers for recent payments, they said that didn't matter if my payments were up to date and that I had a Zero balance.
Somehow, they had me listed for immediate disconnect regardless of if their own system showed up to date payments and zero balance. To keep my electric on, I had to leave work, and go buy $800 worth of MoneyPak cards at an additional cost of $12. After giving Pepco this complete overpayment, the rep said they would TEMPORARILY postpone the disconnect as a Courtesy. Are you kidding me? Because their systems are outrageously messed up, I have my entire schedule wrecked. Plus, they kept asking me why the bill was not paid, when their own system reflects a Zero Balance. OMG.
Fortunately, I had the ability to go get $800 of cash and drive to the place to buy cash cards. What about the large amount of people that don't have this ability? These people would have had their Pepco power turned off even though Pepco's own systems show no balance or account issues. Horrible experience that has no logic and because of their messed up internal system, our power would have been shut off today if I had not happened to pick up a call from disconnect department. Unbelievable. Time to find another electric company.
If I could pick another electric company in my area I would. Watch your bill people. I was charged $740 for a security deposit for being late numerous times. People have hard times but they don't care. They credited my account $100 when they were told that I was reporting them to the Better Business Bureau. So after just finishing an 18 month arrangement I'm back on for another 12 month arrangement. After writing the BBB they said "A security deposit is accessed to guarantee payment towards electric service amounts that may be owed at final billing and reduce the cost of uncollectible balances by other Pepco ratepayers." (Did anyone know this?) Why the hell am I paying for others who ditch their bill? This is crazy. I'm just late! Just watch your bill. I'm so hot right now I could spit fire.
If there was the option for "no star," that would have been my choice. Our rental property in DC had a transition between tenant move-out on Aug 31 and move-in Saturday Sept 1 2018, which happened to be the Labor Day weekend. The tenant that was moving out called Pepco and told them to stop billing her as of August 31. The new tenant went onto Pepco's website and filled out the form to start billing her at the address on Sept 1. It turned out that on Saturday Sept 1, Pepco turned off the power and did not turn the service back on for the new tenant.
We tried calling Pepco's customer service line, their 24-hour number listed on the website, it's impossible to reach any real person and they all eventually routed you to the message saying that their office was closed. We reported power outage and finally one person called back and told us the obvious -- that our power was cut off because its old account ended on August 31. We understand, that there may be processing time for the new tenant's account to be set up. However, the most absolutely frustrating thing was the fact we were not able to reach for any help during the three-day weekend to have the power turn back on. Our new tenant was not able to live in the house for three days.
First let me start by saying this is the most unprofessional company ever! They take advantage of low income individuals! Buyer beware (it's a necessity so they take advantage). A family member of mine on disability/restricted income called to set up a new account. They didn't tell him anything but, you have electric at --- address. The bill comes a month later. Barely any electric was used because said person is on a restricted income and it's expensive to move. The bill is $175.00. I call because said person is disabled and ask why is the bill so high. They say they charged a $120 deposit but never told anyone they charge or were going to charge the deposit! The person has a 700 credit score. I asked why a deposit when the account holder has great credit? They say they charge EVERYONE A DEPOSIT?!
Now this is dangerous because if credit doesn't mean squat why even care about credit? Why? Then person sets up a payment plan and is told they can pay $25.00 a month. When we go to pay the bill it comes to over $75.00. I call and ask why and they say, "Because you have to pay the deposit up front and because he is on a payment plan and request an extension. The deposit is NON REFUNDABLE until not one payment is late in a 12 month period!" They are not upfront with customers. They LIE, CHEAT, SCAM AND STEAL! This should not be legal! Never again! Once the person's lease is up I'm getting them away from PEPCO. I hate a cheat/thief! I'd advise all to get solar panels and save you time and hard earned money!
PEPCO should offer an energy evaluation of one's home for free as well as identify low cost ways to improve one's home energy efficiency. This would allow homeowners a knowledgeable solution to lower energy usage/cost.
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I haven't experienced any problems with Pepco. They keep me informed as to how my energy usage compares with similar houses in my neighborhood. They make valuable suggestions for saving energy and money.
I set up auto pay on the Pepco website. However, the auto payment is not working at all although the website did show that my auto payment was successfully set up. Then Pepco charged me 2.7 dollars for late payment. After I realized this, I removed my auto payment option. However, there is still a scheduled auto payment pending. I have to manually cancel that auto payment. All I have experienced with Pepco online account was such annoying. Pepco's online website including the customer online account is the worst business website that I have ever seen. I would never use Pepco anymore if I have choice.
The absolute worst customer service ever. Reps. are completely programmed not to answer or provide solutions to any problem. Consumers are entitled to adequate and reliable facts pertaining to their service, and not flippant attitudes and pass the buck practices. How does Pepco get away with charging a separate fee for procurement in addition to residential delivery fees. DOUBLE CHARGE--COMPLETE RIP OFF. No explanation other than, "THIS IS THE CHARGE and if you don't pay we will terminate your service"-no recourse except a ridiculous deposit fee attached to the next bill. This utility needs to be thoroughly investigated to ensure consumer protection.
Since Mar of 2017, I have had solar panels installed and functioning on my house. Since December of 2016 I have been receiving bills from PEPCO that have had significant errors in them. For example, my bill for February 2017 indicates that I generated sufficient energy over and above my use such that I returned 46 kWh excess energy to the grid. However, my bill indicates that Constellation, my supplier, charged me $ 99.43 without advising me how many kWh the charge was for. At my rate (.0819 per kWh), the $99.43 charge would represent a usage of 1214 kWh. This large usage is impossible because I was away the entire month. Moreover, PEPCO’s bill shows a usage of -46kWh.
I cannot get anyone at PEPCO or Constellation to resolve the differences. Constellation says it receives the numbers from PEPCO and suggests I take it up with PEPCO. The latter says it is Constellation’s error. Indeed, PEPCO’s normal unit for discussing bill problems says the problem should be handled by their Greenpower people because none of the regular people are familiar with net metering billing. The Greenpower people are essentially unreachable. I sincerely hope you can help resolve this. I do not appreciate being billed in a haphazard manner. I know the billing can be correct because it was correct from January to November of 2016. Yet, not a single bill since then has been correct and Constellation changed its billing format in November 2016.
Signed up for energy audit with Pepco on 11/11/2016. I received confirmation of submission of request right away with the following, "Thank you for contacting Pepco. Our goal is to have a representative contact you regarding the inquiry within two business days." Right away I received another email stating, "Thank you for contacting Pepco and requesting an Energy Consultation. We have forwarded your request for the November 23, 2016 appointment to the appropriate department. You will be contacted shortly. Thank you for your interest in saving energy."
No one contacted me until 11/28/16 on which day I called them and spoke to customer service. They asked me to wait till the end of the week as the energy audit people may be busy due to the holidays. Having not heard from them, I called them back on 12/8/16 and asked to talk to the manager. The customer service person assured me that someone would reach out to me immediately. I never heard from anyone at pepco after that. Being busy with work and other things, I realized it is now 4 months after my original request and still nothing has been done. I would like to register my complaint with them for inaction and false promotion of a service that they have no intention of providing.
My experience with the billing department has been horrible, deplorable, frustrating, overwhelming, degrading and I would use more adjectives if I knew them. My reason for this review is to vent!!! Maybe I will feel better. I don't understand why I don't see an improvement in my consumptions when I did what they said. We use the energy wise bulbs, changed the faucet and shower heads, insulated the piping, energy efficient appliance, installed a new furnace and heat on 12/9/17. And the frustration when you call customer service, you can never be directed to the right people! And you never get the same answer twice! We don't over consume but we use what we need! My winter bills are 50% of my income and half of what I pay for my mortgage. I consulted the Public Service Commission and filed a complaint against Pepco with them.
All they did was get a history of my bills from Pepco and said Pepco reported them as accurate meter readings. PSC gave me until March 16, 2017 to request a referee to check my meter. They did not dispute my case. The frustration is nobody is willing to fight for you or show you the next step. I just want to know what I should be doing! I held off from paying my 2/17 bill of $646.67 and on March 21, 2017 $1,167.55 is due which includes March. I feel so defeated! If anybody has any answer, I need them.
Managing a Pepco Account - Since I have been a Pepco customer in 2007, every experience I have had has been well below mediocre. Most customer service representatives do not have a basic knowledge of Pepco policies. Many do not know how to reconcile duplicate accounts. And it only usually takes a few minutes of back and forth to notice an exasperated tone of voice from any given customer rep. It's like going to the DMV but over the phone. I understand that utilities, like cable companies, operate in local monopolies and are therefore not necessarily interested in being held accountable to their customers so much as they are maximizing margin. This review won't introduce any new commentary but hopefully will add to the masses of already existing complaints about traditional, US utility companies.
I had an old account with Pepco when I was married and when I opened a new account after my divorce, Pepco charged me without any notice or reason a security deposit of $300. When I called the company, they told me that this deposit was going to be refunded to me after a year. A year has already went by and now that I was supposed to received my security deposit back along with a state credit of $411. That was posted to my account on 12/11/16 which together makes a total of $711. I was making payments of $150 every month until August 2016, the date that the state approved my credit of $411. Today 02/01/17 Pepco sent me a cutoff notice for 02/07/17 saying that I have a past due balance of $401.12. I need a detail statement from Pepco on how they came up with this $401.12 number, because it is not available not even on their website.
Pepco is horrible in general, but the Energy Wise Rewards program is a rip off entirely. FIRST, it's only supposed to affect your AC use. However, it's now winter and we have not had HEAT properly since we've had it. I don't know if it was a P.O.S. technician that improperly installed the thermostat OR Pepco is playing puppet master and controlling our heat use remotely. Either way, my house got so cold over the past week that we've had THREE pipes burst! NEVER had this happen with our old thermostat. This thermostat is what you call BAD DESIGN. Horrible. Counterintuitive and convoluted. Of course, Pepco isn't going to pay for the thousands of dollars in water, piping and drywall damage that their HORRIBLE program has inflicted upon us. RUN, don't walk, away from this sham/scam of a program. If I could, I'd leave Pepco and these $300+ electric bills ALTOGETHER. But what can you do in this monopolized DMV area? It's sad.
I have been trying to resolve an issue with an account I had closed in Dec 2013 or Jan 2014, had the property razed after getting due permission from PEPCO, and yet keep getting past due bills for amounts from $17.00 to $900.00 since November 2014. No amount of phone calls are resolving this issue despite the Customer Service Reps reading all the notes and shaking their heads in disbelief. Each time - I am told a Supervisor will call me (have given them my cell phone number so many times, after I realized they transposed a couple of digits for the home phone).
Mr. Watson - if you are reading this - please note your seven business days to close this case and get back to me have passed many days ago. I will write a longer review a little later as I have to run an errand. I just received another collection notice for yet another amount $40.82, as the one I received earlier for $91.44 was paid "under protest", but they VOIDed the check and refused to deposit it when I send them a letter by Certified Mail - informing them about how I was being dragged for so many months without resolution - on an account that did not exist. .
I've been a Pepco Customer for about four years. The whole four years have been a nightmare. Every year they ask for a deposit! Which never goes towards my bills! Then when you call them to ask about the deposits or any questions in general they are very rude! If you ask to speak to a supervisor it's like it pisses them off so they hang up on you or they put you on hold and never come back. I had read previous reviews about their horrible customer service and I agreed with every statement that most reviewers gave. This company takes too much of our money to be this bad, it needs to be fixed immediately. But I guess when you're a company of necessity you can get away with treating your customers crappy!!! I'm taking my business elsewhere.
My bill from Pepco is $9,478.56. This is no typo. Before I begin I first want to go back to 2000 and the millennium. When technology started to evolve and Flat screen, Xbox, PlayStation, energy saving appliances came out Pepco had analog meters everywhere. So when it was time to calculate kilowatts those meters went bizzerk. To cover up Pepco set up a system where there was estimated bill and actual meter reading. To compromise for estimated reading they would say they took the average of previous bill and estimated the upcoming bill from the averages. Yes this was a great idea but the initial average were all invalid since the meters weren't accurate from the beginning.
The second reason the reading were inaccurate was from the pressures from the trees and power lines working overtime to produce power. In Maryland Pepco services nearly 900,000 customers. In order for actual meter reading for almost million customer there has to be a large number of meter readers. My question is where are these so-called meter readers? How many Maryland customers have receipts from meter readers? Not many cause it was all made up! This is part of the reasons why deregulation took place. Pepco was running out of excuses for clients and the government.
Now the new thing for Pepco to validate bills was smart meters. Putting smart meters on your air condition to keep track of how long your air conditioning was running since the summer was designated as peak season for energy. It was a mastermind plan for Pepco to validate high charges to consumers. The smart meters took the place of the mythical meter readers that were taking actual meter reading. The problem with the smart reader now is radiation. How do you think Pepco can receive information from your house to their office? One answer RADIATION!! Jeopardizing human health to validate a bill. If these meters are so beneficial to the consumers. Why haven't Pepco taken the time to relate to customer how the meters works or how to read the meter? Why? Cause it's about the MONEY!
Speaking of money let me start to about my ridiculous account! First before I began I have to say I haven't paid my bill in 3 year. I have had periodic energy assistance though. The main reason that I haven't paid was simply I didn't have it. Pepco set me up on a budget plan for $540 and $640 a month. I understand that I should have paid something but to me it didn't make sense to pay a little and still was being charged enormously. Why pay 200 and being charge 500 or 600. At this rate I will always be in the rears and steadily accruing interest. So now Pepco has let my bill grow to almost $10,000. I'm kind of glad of my disconnection because if it didn't happen they would let it go to a million and my kids would be left with the misery of paying.
My last days leading to my disconnection Pepco sent a notice saying pay $8756 by the 19 of September. So to stop my disconnection I informed Pepco that I had a newborn child 3 weeks in age and of life support equipment that in the house. In the medical form it state that within 30 days of Pepco receiving the medical alert the customer must come to a agreement of unpaid bills or balances. Pepco did not honor this and cut my power off on the 28th. This wasn't the only thing that Pepco didn't want accountable for. When my power was shut off I immediately went for energy assistance since we are low income family.
My energy assistance rep called Pepco and asked what was the status of the account. The agent replied active (twice!!) And a 55 day hold was placed on the account from Pepco so the powers can stay on! When I got home the powers was OFF and I called Pepco back. When I called back Mrs. ** in the credit department said it was a "GLITCH" in the system and "We took your 55 day hold OFF" and rudely said "What you think you was GOING to do anyway in 55 days?" How is that customer service? My next move was to contact the Maryland Public Service commission and the People's Council of Maryland. These two are a great agencies for consumer but with representing Pepco there nothing they could do either.
This has been a real headache dealing with this nonaccountable company that Pick and discriminates against their consumers. What Pepco won't tell you is that energy is mainly made up of a free natural resource! WIND. They hide behind distribution charges that we the consumers suffer from. I hope Exelon have done a thorough investigation of their merger cause very soon Pepco is going to be revealed as thieves to the community. Those that are on payment plans for years won't see it but the new generation are smarter than Pepco thinks. You owe us Pepco.
Many lawyer are intimidated of touching this matter but in due time it will be that one that not afraid. The writing is on the wall! Pepco must Go! This company is unethical to the livelihood of the community! And for the people that are suspect that the rate height in Philadelphia this will not go unanswered. This more examples of Pepco greed! Are they giving you a more reliable or power energy supply? If they say yes make sure they show the consumers of Philly how it better. Pepco We the People are coming for Justice!
Over 7 years ago, Pepco switched out our meter after we reported the meter stopped working. Mind you we reported this issue right away because we already knew about Pepco's questionable practices and we wanted to avoid problems with them at all costs. Unfortunately however, little did we realize that we were about to start a 7 year downward slide into the rabbit hole.
As much as I would like to describe in detail everything that happened, the story is so complex and convoluted that I'm not sure if an attorney would want to take on this case. Long story short, the company claimed that they swapped out our meter not once but twice in about a 2 month window. We did not see any evidence of 3 meter IDs on our accounts page (i.e. the broken meter's id, the first new meter's id, the second new meter's id) so we contacted the PSC. After much back and forth, the powers that be decided that we should be charged ~$500. Where did they get this number? Did they really install 2 new meters like they claimed? What is it we really owe, if anything?
Fast forward to today... Pepco is trying to add penalties/fees monthly when we don't pay the full amount including the disputed amount. So far our only recourse... And I highly recommend that others consider this approach before hiring an attorney btw... Is to: Contact your local congressman's office about your Pepco issue. Contact the Maryland senator's office in Annapolis. So far the people at these offices seem reasonable and are willing to work with you independent of the PSC. If more people called these offices and opened up cases, I'm sure that something can be done. I wish you luck.
Pepco overcharged me. They claim that I used 400 kWhs more electricity last month than I have ever used in 5 years. I can't get anyone on the phone who can help me. They just redirect me to a line where I leave a message and they promise to call me back within 1 business day. I have left 3 messages a day for the last 2 weeks. No response. This is the worst company I have ever had to deal with.
This company cannot be reached on the weekends. When attempting to pay online the website cannot be opened either on Firefox or on Safari. I cannot figure it out. It happens all the time. All I want to do is pay my bill. You would think such a large company would make it easier for customers to contact them on the weekend online. This is not an emergency -- they have agents available for that but if you want to speak with customer service you have to wait until Monday through Friday during their weekday business hours to reach them. Do they think that customers only do business on the weekdays? Frustrating beyond belief. As I said, it happens ALL THE TIME!
All Pepco does is overcharge people. They never want to work with you to make an arrangement. I absolutely hate this company... I was laid off from my sick child - needs medicine and they don't even care to work with me... all they wanna do is take your money. I hate this company for what they're doing to my sick child.
I have been in business for 2 1/2 years. Pepco have been robbing me blind since day one and they're getting worse by the month. I have paid Pepco well over $2000 in the last 3 months, when you call to have them audit your account they hang up on you. Each operator information is different and totally off from your bill statements and automatic system. They are the worse in PG County Md. I know something is going to happen to these thieves very soon because too many people are complaining about their Pepco bills. It is RIDICULOUS...
12/15/15 I moved from a huge 4-bedroom single family home where we had 6 occupants in PG County MD to a 2-bedroom condo 3 occupants in Moco County MD. Pepco charged me a $500 deposit which was supposed to be paid in installments. First bill in January came and I paid $888.00 in all. Then I get my February bill for $565.00. RIDICULOUS. There is NO WAY IN HELL I consume more energy in this small condo w/ 3 people vs the large 4-bedroom single family home.
Calling Pepco is a waste of time. Customer service rep basically told me that there is NO WAY their meters are inaccurate because they're "smart meters" and that maybe I should stop using my dishwasher... I'm beyond upset and feel helpless. At the end she broke my payments down but still will I face $400-$500 monthly bills!? What are we to do as consumers when NO ONE listens? I can't afford it... I feel helpless. My thermostat is at 69 always. We sparingly use the dishwasher and wash 3 loads once a week. It's unfair altogether and makes no sense. Can anyone please give me advice on what to do?
After getting on the budget billing program, my husband I have had one bad moment after another with Pepco. No matter how many times we complained nothing was done. We have asked many times to be removed still nothing. We always ended up paying more money. We thought we had an agreement with them to pay the regular bill plus $90.00 toward what they said we owed them. Until last month, when we did not have enough to pay the full bill of $390.84. So, we paid the bill in two parts $195.42. The second payment was paid on Feb. 1st. We received a cut-off notice a couple of days later stating if we did not pay $881.58 by February 10th our service will be disconnected. Our actual bill is only $267.32. Do Pepco think we have money tree in our backyard?
I am confused as to why I have to pay a $1.95 fee now to pay my bill online. That is ridiculous! My bill is not being paid late, so I don't understand. I feel like now I have to pay to pay my bills, whether I pay for an envelope and stamps, pay to pay online, or pay by phone. REGARDLESS I'M PAYING!
I moved into my new home in July 2015, I never received a bill from Pepco so I called customer service to be told the reason I did not get a bill is because Pepco had problems creating new accounts for the month of August and I would not be penalized. I received a call telling me my security deposit was $1,080 so I called and spoke with a young lady who sent it to the finance dept and they lowered it to $330.00 which was fine and I was appreciative. I got the first bill in November and it was $1,765.15 so I called Pepco and spoke with Mr. ** who advised me that the security deposit was still $1,080 and he would send it back to that department and get it lowered back to $330 and put me on a payment plan and to pay $100. I stated "Okay."
Yesterday 01/11/16 I arrived home to find a shut off notice stating if I do not pay $1,765.15 they are going to cut off my power on 01/24/16. I immediately called and spoke with the most awful customer service I have ever spoken with (Mr.**). He was rude obnoxious and would not listen to my concerns, over talking me. He even had the nerve to raise his voice. All he was concerned about was payment. He told me that I keep going over the same thing over and over and that he gets off in 8 minutes and they don't pay him overtime. Out of all the companies I have dealt with this customer service department is the worst. They lie, cannot answer my questions or concerns.
I pay my Pepco bills and try to make sure they are paid on time. But to move into my house and go through this with little to no help it is ridiculous. I have emailed customer advocate and tried to make a complaint with no help from Pepco and I do not know which way to turn. If I could choose another electric supplier I would. Pepco is in the business of robbing consumers of all of their money. PEPCO IS THE WORST COMPANY EVER!!!
I was recently charged a $497 deposit by Delmarva Power. I called and was told I had received 2 shut off notices within a Rolling 12 month period so they billed me. I never agreed to this deposit program and was not even aware of this practice. I am still confused why they would need a deposit if they are the only company I can go through for electric delivery or how they determine when to give me my money back. My husband called and was told 6 months. I was told I get it back in a year but if I can't change companies. I don't understand the point of it. Also if I had difficulty paying a regular electric bill how is adding $497 to one bill going to help me pay and I was given a shut off notice the following month because I refused to pay the additional deposit and fees they billed for lateness.
On Oct. 26th my electricity was cut off while I was at work. I agreed to pay $730.96 in 2 installments. I called Pepco to update my 2nd payment. They did, however, I was still charged the $730.90. When I called to get a refund they told me no.
I have recorded 3 cutoff notices from Delmarva Power after paying 980 dollars on a 1400 dollar Bill. I have seen 4 inaccuracies on my amount due as well. I spent a month cutting off my breaker everyday and my Bill has doubled. Corrupt filthy scumbags. Now I'm suing. Period!
I have had more outages in this last apartment than I have EVER had!! It takes them FOREVER to get the power back on. I hate to say it is because I am in an urban area but it's the only explanation I can think of. Now on to my biggest complaint. My bill was behind. I was aware and made large monthly payments each month. I would call and talk with their reps. Last month I spoke to a rep and she gave me basic info never once stating I was in danger of disconnection if I did not make arrangements or send in $**. I call and the automated service tells me my next due date is October 30th. Cool I planned to make a payment that day. I come home on the 10/26 and my power is off. I call and they swear they sent a letter that I never received. I explained that they never informed me I needed to make arrangements or that I was in danger of being disconnected.
Some manager by the last name of ** (a woman) felt the need to state "Well she told you the overdue balance and noted you would call back to make arrangements." As if that excuses their piss-poor customer service! I know when I can send money so if I knew an official arrangement was required I would have made it with her at that time. She also never mentioned anything about being in danger of disconnection and neither did their automated service that gives me account info. Then they want to hinge it on the mysterious letter that somehow didn't make it to me. Really? I have made large payments every month, called you guys, and have BEEN delinquent so why oh why did you pick now to disconnect it? Of course they can't reconnect it without a full payment.
This is PISS POOR customer service! It is not my fault your representatives don't give out important information - I don't work there and cannot guess what your requirements are if you don't tell me! If I was required to make an arrangement why didn't your rep tell me!! Why wouldn't she tell me I was in danger of disconnection and why would your automated service tell me my next payment date if you had intentions to disconnect me? Clearly I was making strides to cure my delinquent balance by diligently making lump sum payments every month AND calling. Not once was I told an arrangement was REQUIRED. All around piss-poor customer service.
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