Georgia Power

I submitted for service on a Friday afternoon and received an email that stated that I will receive my account info and additional information within 8-24 hours. Saturday at exactly 2:43 pm, I received an email from Online Customer Care informing that I need to pay a deposit and there was link that led me to payment options. Mind you, I have no way of making this deposit because I wasn't given a 10 digit account number to create an online account or call the payment in for that matter. So I responded to the email and asked how to make this payment because the phone system and the website needs an account number.

These people never help the customer. Their website is misleading on payment dates and they tack on whatever fees they want. If they didnt have a monopoly given to them by the government they would not have a single customer!

The CEO, or whomever in the upper echelon needs to go. Period. What-ever goes on in the dark will surely come to light. And ** runs downhill. These people are liars and ripoff artist at best. My bill was paid via their {GP}portal. Apparently, I hit a (7) in on the keyboard instead of a (6) when entering my account number and routing... So the banking was verified via the account # but not the routing. Okay, I was hit with a uncollectable fee...why couldn't they just call or email [?] as this was an obvious error???

3 Days Still No Power. I'm so disappointed and frustrated I could cry. I paid my deposit to start new service for a home I just moved into 3 days ago. Over the past 3 days I have been told 4 different stories out of 6 calls and here it is 12:06am and I still have not received service. This is the first time I've seen anything like it.

I went online and paid four separate accounts during a weekend. Afterwards I realized I had selected a checking account that I had just closed. The following Monday morning I called in to correct my error. Even though I immediately paid the accounts with a new account I was told each account would be charged $30. The only way I could get credit was to have my bank write a letter saying it was the banks fault. Shame on Georgia Power for not being more flexible. I have no choice but to deal with them. Imagine if a “real” business treated customers like that.

Without fail, Georgia Power always plays with dates in my account. I'll make a payment the day before the meter is even read for the new bill, and the day after I do, I get a new bill. When I log into my account, it shows a disconnect notice if the past due amount (which was just paid the day before) isn't paid. That's fine, but here's where it gets weird: The new bill issue date shows as the date I actually made the payment, and the payment date shows as the day the new bill was issued.

Recently relocated and the representatives at GA power were very helpful and professional. They have convenient technology that allowed them to power up the place remotely so I didn't have to wait for a technician. They have worked with me in the past on repayments etc. They have never reported anything late to my credit and their prices are fairly reasonable unlike some cities like East Point.

We set up the auto-pay immediately after move-in. However, we wrongly filled the card number instead of account number which led to a return check. But we didn't realize that until we received the penalty notification. It was because we checked our bills online (this is 2019) and they bills on the website looked like you have paid very well. So we never thought the auto-pay has been returned twice. No one called or emailed. They said they mailed, but they don't have evidence and they DONT CARE! The customer service is really poor. Both agent and supervisor just repeatedly said they can't do anything. They didn't answer about why their website confirmed I have paid. They also didn't suggest how to fix this problem. Now we can't use any payment other than money order. I saw the other reviews with the same issue. And I am working in the IT and customer service area, this is an easy fix. But the company just DONT CARE!

I was enrolled in their "Flat" billing program which I misunderstood to my loss. I thought this program worked like an escrow that periodically got "squared up". Nope. You pay the agreed amount and that's it. After moving out of the house, I dragged my feet getting in touch with them and figured we would "square up" what was owed. Nope. Turns out I ended up paying like $1/kWh for four months. I asked if there was anything they could do. You guessed it. Nope, you owe the money. I will NEVER use Georgia Power again and I bet they don't even care.

Ga Power has utterly made me absolutely loathe your company's morals and judge of character. With terrible reliability and lack of communication for the customer. Not having 24/7 service can and is detrimental to one whose family is in dire need when outages and unprofessional representatives are Not available. Your people are trained to give Lies to the general public on WHY you multiply rates in the summer. If you work for Ga Power I'm sorry your life has succumbed to its inhumane economic business practice. Your fellow middle class American citizen, Merry Christmas; May your stockings be filled with fecal matter.