Georgia Power

First, let me say I’ve been in Savannah Georgia since 1998. I stay on the southside of Savannah Georgia. The issue that I’m having an ongoing since I’ve been here I’m trying to figure out what the purpose of a company except for increase after increase and not handling what has been an issue that I notice. I’m pretty sure they know the it as well. Been going on for so long, the lights goes out in the area where I stay in a peak of the day crazy may sound the front of my house. The house is on that side. They got lights. The lights on my side with my house. It don’t have lights. Now tell me how they can do that, Georgia Power did that. I didn’t complaint verbally to a direct person. I even said it on the customer service line what is the issue Georgia Power? Y’all cannot keep getting increase for this nuclear plant and you can’t even listen to what the consumer saying because they are the one that’s getting impacted by you’re not listening as a company.

I moved out of my apartment 2 months ago and deleted my account with Georgia Power but was still getting billed for no explained reason. Their Customer service confirmed that I went online and deleted my account but insisted on not adjusting the bill because I didn’t make a phone call to cancel the service so deleting my account was not enough. This is horrible service and I would not recommend this company to anyone ever. It’s easy to get in but once they have your bank information you’ll be getting screwed on their terms.

For years we have paid for the surge protection program offered through Georgia Power. GA power should be ashamed that they offer such a rip off program. Ga Power claims no responsibility for the program even though they promote and sponsor it to their customers. I found the GA Power customer service people to be rude and very unhelpful when trying to even determine if my situation was covered. I was told I should have understood what I signed up for when I added the plan to my service! Well that was many years ago! I was just looking for assistance from the company that promoted the service to me to explain the coverage. No they could not go that, I had to contact the company that actually had the coverage. That proved to be a total runaround!! I ended up back at GA Power to get the actual days and times of my outages- which took a week to resolve w GA Power.

I set up power service with Georgia Power over a month prior to moving into new home. I received an email welcoming me to the company. The email also stated I would receive another email with account information in a few days. I never received the second email. Upon following up Georgia Power confirmed my power start date in my new home and that the account was set up. On 4-20, three weeks after our move in date Georgia Power shows up to cut our power off because the account was never set up.

Had a bad experience with them and their customer service in regard to extra fees that they think is warranted. Of-course they think that and because they're a big corporation, nobody is going to call them out on their unreasonable additional charges and that to for no effort on their end, $50 probably to press a button. Plus the customer service rep speaks over you like you took their money, be better.

I spoke with a very nice lady today named Merry **. What a refreshing change from most customer service people I come in contact with. She was extremely knowledgeable, friendly and professional! Thank you!!

Well first of all your mobile app is ** and it's impossible to get in contact with you. So I definitely recommend that you have better customer service because right now you are in the leading bottom for me. Absolutely no service from you.

I am writing this email because I am fighting tears and frustration with your company and I am sure that you don't give a damn about the citizens in GA. I have a disability and you put cash only on my file because I was late a few times last year. Let me be clear that I am a permanent and totally disabled veteran. Even though I fell behind last year, it was very tough for me and my family. I have major health issues and if necessary I can provide the paperwork. By having me do Cash only when I have multiple brain condions and not a damn care in the world on how hard it is to manage that, 8 specialists, and adult child with ADHD, a child who is a minor, hit by a school bus, physical therapy, thyroid surgery, etc (ALL HAPPENED LAST YEAR. AND THAT IS JUST A FEW THINGS). But again, don't give a damn.

Worst power company ever. I just moved in my apartment. After I sent them my documents, there is no confirmation email popped out. I already made sure I sent it to the correct email address, but the GPC customer service agent still said they never received it. They didn’t even tell me I can also send information through text or fax, and their customer service people hanged me up even I didn’t say anything bad. I sent it through text this time. Hopefully the ** company will see it this time. There are so many complaints from GPC’s customers regarding its bad services. I need to ask local police office about how to file a business claim for inappropriate customer service.

I absolutely HATE GA Power, they take advantage of being the only option that we have for electricity services. I can call customer service 10 times, and each time they will tell me something completely different. They are only concerned about money and will do unethical things to get the money. They transferred credits without permission, they make it hard to get my credit returned to me, and they DO NOT CARE. I contemplate moving JUST TO GET AWAY FROM GA POWER. I absolutely hate how they handle business, and once an employee of theirs make a mistake at your expense, guess what? You're stuck paying more with no other options given. There is no such thing as customer service!!!!