Georgia Power Reviews

Had prob with power. GA power comes out and says it's not their equipment. After spending $2500 for as new panel box same problem so it was their equipment. They would only give me $450 because they know I'm not going to waste time and money suing. How unethical and greedy can you get? They make billions and won't pay for their mistake. This is part of why you see people doing what they're doing on the news. Btw, I applaud the man who assassinated the president of United Healthcare. All I see is greed. The majority are going to have to stand up and do something at some point!

Going up George 85 inside the 285 perimeter a tree fell out of the woods onto Acis Road and hit the interstate and hit a car. We tried to call Georgia Power and they said that’s not an emergency. Go back your home. It’s OK it hit someone’s car and hurt somebody. They don’t care.

One of the worst power companies I have ever had to deal with!!!!

GA power was doing pole maintenance and I lost internet access. Went out and asked the employees about that and they assured me that it was not anything that they were doing. After waiting a couple of days (without internet), Xfinity came out and lo and behold the cable had been cut while they were digging. I watched the Xfinity guy pull the cut piece out of the ground. So do I bill Ga power for my loss of internet and the Damn Aggravation!!!

I've never had issues with my power bill until they installed these digital meters. A bill that's usually $85 at the most has increased to $113. Yet I'm doing the same things I usually do. I RARELY use my oven and run my AC at night. Yet imagine my shock to see that they said I used 200kw more than normal. Who's Reading These Meters??? I complain about it, but they say: SUMMER RATES INCREASE. In other words, IMMA RIP YA'LL OFF! I really think that ALL meters needs to be checked and recalibrated PROPERLY! I'm on SSI and can't afford these high bills. I'm sick of GEORGIA PLUNDER & LOOT!

This is absolutely ridiculous. Ga Power carries an on going issue that will eventually cause residents money by us experiencing a power surge every five to ten minutes not once but constantly all day every day. It not only annoying but dangerous if you don’t have power surge equipment, appliances are constantly flickering on and off. I can’t be the only one with this concern. I’ve been told when this happens there’s a wreck nearby or bad weather. That proven incorrect just due to the amount of times it happening and how often all the span of just a few minutes for instance. When this happens everything shuts down especially Internet and it powers 90% of your household. Just as soon as Internet reconnects and everything is back online it happens again, constantly. Why and why haven’t this issue been looked into. We shouldn’t be subjected to these high rates with sub par service.

Rising rates every year!! I've tried everything to lower my bill and they claim there's nothing I can do.

It is currently 10:00 and the power is still not on like they said. I am beyond frustrated. They weren’t reliable at all and it’s getting pricier and pricier.

I am extremely disappointed with Georgia Power. I live in a two-bedroom apartment and received an electric bill that is far higher than expected. My recent bill shows over 1,100 kWh of usage, which seems excessive for an apartment of this size. What makes this even more concerning is that I was without power for approximately four days in July due to issues affecting the property, yet my bills have remained unusually high.

Georgia Power is ridiculous. I paid my bill that was due on 9/02/2026 and now it shows I owe $5.51 for service from 7/30 - 9/01. I called them and the guy said my bill increased on 9/01 and I told him if that was true then the full amount would have been paid on 9/02 because it would have shown the increased price due but it didn't so I told him he is wrong and has the wrong information and he refused to look into it to find out what is happening and it's not the first issue I have had with Georgia power. Their autopay options are even ridiculous where you have to use checking account for auto pay instead of simply using debit or credit card. I wish I could have used a different electric company. I chose Georgia power because I'm on disability and they were the only ones I could find that had discounted rate for lower income individuals.

Simply piracy is what Ga Power represents. $495 for 1 month of electricity in a home under 2000sq ft is simply piracy. It’s not like I have another option out there. This is a monopoly and it’s taking advantage of normal everyday people that ain’t got $495 for 1 month!!!! Special place in Hell for these people!

Georgia Power is fine when the power is on. However, we live in an area that has lots of trees and we lose power when the wind blows. They are horrible at proactively maintaining the trees around the lines. We’re currently out, and I think they may be problems with their system because we’ve tried repeatedly to report an outage as have others in our neighborhood. They think the power is on and it isn’t. There was wind and rain for about 30 mins earlier today.

I just wanted to Thank Ms. Ashley **, Ms. ** was very knowledgeable and so very helpful. Thanks again. 🙂

Highly unreliable. Never know when your power will go out. Sometimes your power can handle a tornado without skipping a beat and suddenly an entire 5 mile radius will be out on a sunny day. Restoration times are horrendous. Taking hours in most cases. Pretty sure they sold us out to data centers and were starting to suffer rolling blackouts. I hate this company. We pay too much for power to consistently be in the dark and without energy. Happening more in African American communities obviously.

Following the death of a family member, Georgia Power explicitly refused to transfer services or start a new account for basic utility service. Instead, they asserted that nonresidents first settle a disputed, unvalidated debt of more than $575—a fabricated charge that my dying loved one spent their last moments in the ICU worrying about.

Please and I mean please someone needs to investigate Georgia power billing or do a recheck on customers' billings because these new cycle of bills are definitely incorrect or not accurate.

Crooked business with a monopoly on one of our most basic necessities.

I live in a 600 square footage apartment. Before they changed billing (to save everyone $$). My bill was under a $100 a month for 6 months a year. With this wonderful savings, I pay $150 every month.

If you can don't get Ga Power. Georgia Power are Crooks. They don't care about you the customer. They only care about the money they get from you. If I could get solar panels I would in a heartbeat. But I won't be selling them any power back.

I keep a close eye on my GA Power usage via their app. What I’ve noticed is while my usage yesterday cost me $6.69, GA Power added over $3 to that amount after the fact. I have taken screen shots every day this week and while I’m only averaging about $8 a day, GA Power is tacking on an additional $2-$3 a day. Is that legal? So at this rate it seems I will pay from $75-$100 EXTRA on top of my actual usage.

They steal land from consumers for data center overlords and state it's for the benefit for all. Absolute shame on the company and PR response lady Holly **.

Power still out. This place is terrible. Customer service sucks and is rude too.

All executives and investors of Georgia Power commit fraud on a daily basis. They are a for-profit utility who does not care about their customers, their community, or Georgia in general. They are a shining beacon representing everything that a utility should NEVER be - full of unprofessional people and terrible service. Georgia would be better off if Georgia Power, all its employees and assets, burst into flames.

7-12-2026. VERY mild storm. Power went out around 8 pm. Said to be fixed by 10:30. 4 hours later still waiting. Supposed to be the best power service. Definitely not displayed in fast restored power. Who's footing the bill for my refrigerated food items? Discount on bill? This is ridiculous.

Good luck, Power goes out every time the wind blows. Last time was 4 hrs on a minor storm. Today no rain, just a few winds and it's been almost 2 hrs without power. Sweat all day at work so I can come home and sweat into my couch in the dark with no dinner. Hey, make sure you pay that bill in full tho. Another unsatisfied customer, oh well, I still get my money

Would you like a power company that charges you an arm and a leg, hikes rates constantly, exploits elderly people on a fixed income, and never bothers to fix grid issues so that you actually receive power? Would you like to feel like your brain is melting in 95+ temps, without power? Then GA Power is your company. They’re awful. They are literally the worst power company I have ever dealt with, and they’re the most expensive too. Their customer service (when you can get someone to pick up) is full of condescending people who can’t answer questions and sometimes argue with you about whether your neighborhood has power. Hint: if none of the neighbors’ electricity works, it’s probably because they don’t have power. And if that happens to you (when, if you choose to live in one of the sad places where they’re your only option) just know that you will spend hours trying to convince them that the power is out.

Similar to probably every other GA Power customer I was forced to use their service. I moved out of my apartment on 29 MAY 2026 and have not been back since, but my lease was still active for 1 more month and my apartment complex wanted me to keep the electricity running. My bill doubled from May to June, DOUBLED, and I was not even living there with the AC turned off, physically impossible for that to happen. Just like everyone else we are all being blatantly scammed and the $120 I am being wrongfully charged I can just kiss away, there is no legal action I could realistically take as a normal middle class citizen. Wish I could leave 0 stars.

Georgia Power has been an absolute nightmare, I’ve been calling for over a week. Finally get someone on the phone and he was absolutely useless and rude. Was explaining my situation and he basically said “come up with more money“. Asked to speak to a supervisor and all of a sudden I’m on hold and the call is dropped.

We have an outage on our property and have had no A/C for 6 days in the middle of a heat wave, because something is wrong with our power meter (confirmed by an electrician). We've been waiting to receive a technician and have called customer service at least 10 times to ask when someone is coming out, but no one has come to fix the issue. This is legitimately dangerous, but we just have to wait, since there are no other electricity providers available. Unfortunately, there is no real incentive to provide quality service, since they have a monopoly. I hope the government can finally hold them accountable and mandate that they lower rates and improve service.

Full of shit, you have a payment arrangement. The payment arrangement payment is pending. They cut off your power then your love to pay the new bill balance to restore the power, you pay it and then they restore the power within two seconds.

This company is HORRIBLE!!! Started new service for my home and explained there’s a sick child that lives at the location that requires power. It’s June in GA we’ve been waiting for 48 hours without power just to verify my identity by a third party company. This is absolutely unacceptable the Southern Company needs to go out of business and give smaller businesses a chance. We deserve options to make the best choices. It used to be illegal for a company to monopolize an industry.

GA Power raised the rates 6 times in the last 2 years. Then they spent millions on ads saying they will commit to not raising rates going forward. Now, GA Power will be raising the rates YET AGAIN on consumers. That's 7 rate increases in 2 years. 7!!! Had enough yet? Over the next few months, we will get even more people coming to this sub to complain about how high their power bill is. Get ready - it's going even higher! GO VOTE THIS NOVEMBER.

My name is Kimberly ** and this is my truth about Ga Power in Atlanta Ga! I was put on a 90.00 base rate for years! My electric never was disconnected! Then I noticed on my bill they started increasing my base pay every month from 90.00 to 109.00 to 125.00 and every time I called them about the increase they always say " Someone will be contacting you"!

They turn your power off on Friday and if you don't pay by 5 o'clock the same day your lights will be off till Monday afternoon. I'm disabled and had to go through this. As of this time they still haven't recognize that I paid them 300 on the 16th. This is ridiculous and bad business practice. Sometimes it can be life or death.

Georgia power actually had the nerve to disconnect my Tru Vista Internet and I saw them down on HANSON RD down the hill from me do it. I figured they were going to put it right back on, but never hooked it back up when they was done putting up their tension cable for the power lines. What pisses me off the most is they did not even yell up the hill to me or come to my house to let me know what they was doing this. I was building a fence right above them around my yard and they could not say anything to me, really?

I honestly do not know where to begin with Georgia Power Company because the experience has been nothing short of a nightmare. Their billing department is absolutely awful, and dealing with their staff is beyond frustrating. In just a three-month period, I’ve had payments taken out TWICE from my account, and each time they try to claim I have auto pay set up which I never set up. I HAVE ALWAYS, ALWAYS, PAID ONLINE. Then comes the ridiculous process of having to cancel the 2nd payment at the bank which I never authorized in the first place. It’s exhausting and feels like you’re constantly having to fix THEIR mistakes.

There was an email sent to by Georgia Power March 5, 2026. Stating they recently received a request for a new customer to connect electric at my address. I also got a text from them on March 6, stating final bill. I said to myself final. They stated that as if I am going somewhere. I did not recognize the email until March 7, 2026. I tried to contact the company but it was a Saturday. So I called on Monday and spoke with a representative and the manager. I let them know that I gave notice of disconnect or moving services. I have lived at my address for nearly 20 years. That stated that's why the email was sent. The stated the new customer could have been off one number in the address. They say it happens a lot. It was stated that the account would have to be closed down and a new account started. I told them that that should have never happened. I should not have to closed my account of nearly 20 years.

The very worst.. Steer clear of Georgia Power by all means. I never in my life experienced a utility company as deplorable as this company. Is unreal how they're robbing us & no one does anything about it!

Pedro, was excellent. Sounded very excited to be at work and excited to help me!! He literally brightened up my day, keep up the good work Pedro! You’re amazing!!! Awesome customer service!!!!

If I can give zero stars I will. My bill was current due to being shut off the entire 408 dollars paid. 2 weeks later I get a reminder of 488. I kindly call customer service about RESETTING THE UP TO DATE PAYMENT AND THEY SAID THEY HAVE NO WAY OF DOING SUCH. Even tho my bill is only 178 now. With zero balance and all the reconnections fees and fees on top of fees. If you are able to disconnect somebody, you are able to change that in your system.