Georgia Power Reviews

Georgia Power is fine when the power is on. However, we live in an area that has lots of trees and we lose power when the wind blows. They are horrible at proactively maintaining the trees around the lines. We’re currently out, and I think they may be problems with their system because we’ve tried repeatedly to report an outage as have others in our neighborhood. They think the power is on and it isn’t. There was wind and rain for about 30 mins earlier today.

I just wanted to Thank Ms. Ashley **, Ms. ** was very knowledgeable and so very helpful. Thanks again. 🙂

Highly unreliable. Never know when your power will go out. Sometimes your power can handle a tornado without skipping a beat and suddenly an entire 5 mile radius will be out on a sunny day. Restoration times are horrendous. Taking hours in most cases. Pretty sure they sold us out to data centers and were starting to suffer rolling blackouts. I hate this company. We pay too much for power to consistently be in the dark and without energy. Happening more in African American communities obviously.

Following the death of a family member, Georgia Power explicitly refused to transfer services or start a new account for basic utility service. Instead, they asserted that nonresidents first settle a disputed, unvalidated debt of more than $575—a fabricated charge that my dying loved one spent their last moments in the ICU worrying about.

Please and I mean please someone needs to investigate Georgia power billing or do a recheck on customers' billings because these new cycle of bills are definitely incorrect or not accurate.

Crooked business with a monopoly on one of our most basic necessities.

I live in a 600 square footage apartment. Before they changed billing (to save everyone $$). My bill was under a $100 a month for 6 months a year. With this wonderful savings, I pay $150 every month.

If you can don't get Ga Power. Georgia Power are Crooks. They don't care about you the customer. They only care about the money they get from you. If I could get solar panels I would in a heartbeat. But I won't be selling them any power back.

I keep a close eye on my GA Power usage via their app. What I’ve noticed is while my usage yesterday cost me $6.69, GA Power added over $3 to that amount after the fact. I have taken screen shots every day this week and while I’m only averaging about $8 a day, GA Power is tacking on an additional $2-$3 a day. Is that legal? So at this rate it seems I will pay from $75-$100 EXTRA on top of my actual usage.

They steal land from consumers for data center overlords and state it's for the benefit for all. Absolute shame on the company and PR response lady Holly **.

Power still out. This place is terrible. Customer service sucks and is rude too.

All executives and investors of Georgia Power commit fraud on a daily basis. They are a for-profit utility who does not care about their customers, their community, or Georgia in general. They are a shining beacon representing everything that a utility should NEVER be - full of unprofessional people and terrible service. Georgia would be better off if Georgia Power, all its employees and assets, burst into flames.

7-12-2026. VERY mild storm. Power went out around 8 pm. Said to be fixed by 10:30. 4 hours later still waiting. Supposed to be the best power service. Definitely not displayed in fast restored power. Who's footing the bill for my refrigerated food items? Discount on bill? This is ridiculous.

Good luck, Power goes out every time the wind blows. Last time was 4 hrs on a minor storm. Today no rain, just a few winds and it's been almost 2 hrs without power. Sweat all day at work so I can come home and sweat into my couch in the dark with no dinner. Hey, make sure you pay that bill in full tho. Another unsatisfied customer, oh well, I still get my money

Would you like a power company that charges you an arm and a leg, hikes rates constantly, exploits elderly people on a fixed income, and never bothers to fix grid issues so that you actually receive power? Would you like to feel like your brain is melting in 95+ temps, without power? Then GA Power is your company. They’re awful. They are literally the worst power company I have ever dealt with, and they’re the most expensive too. Their customer service (when you can get someone to pick up) is full of condescending people who can’t answer questions and sometimes argue with you about whether your neighborhood has power. Hint: if none of the neighbors’ electricity works, it’s probably because they don’t have power. And if that happens to you (when, if you choose to live in one of the sad places where they’re your only option) just know that you will spend hours trying to convince them that the power is out.

Similar to probably every other GA Power customer I was forced to use their service. I moved out of my apartment on 29 MAY 2026 and have not been back since, but my lease was still active for 1 more month and my apartment complex wanted me to keep the electricity running. My bill doubled from May to June, DOUBLED, and I was not even living there with the AC turned off, physically impossible for that to happen. Just like everyone else we are all being blatantly scammed and the $120 I am being wrongfully charged I can just kiss away, there is no legal action I could realistically take as a normal middle class citizen. Wish I could leave 0 stars.

Georgia Power has been an absolute nightmare, I’ve been calling for over a week. Finally get someone on the phone and he was absolutely useless and rude. Was explaining my situation and he basically said “come up with more money“. Asked to speak to a supervisor and all of a sudden I’m on hold and the call is dropped.

We have an outage on our property and have had no A/C for 6 days in the middle of a heat wave, because something is wrong with our power meter (confirmed by an electrician). We've been waiting to receive a technician and have called customer service at least 10 times to ask when someone is coming out, but no one has come to fix the issue. This is legitimately dangerous, but we just have to wait, since there are no other electricity providers available. Unfortunately, there is no real incentive to provide quality service, since they have a monopoly. I hope the government can finally hold them accountable and mandate that they lower rates and improve service.

Full of shit, you have a payment arrangement. The payment arrangement payment is pending. They cut off your power then your love to pay the new bill balance to restore the power, you pay it and then they restore the power within two seconds.

This company is HORRIBLE!!! Started new service for my home and explained there’s a sick child that lives at the location that requires power. It’s June in GA we’ve been waiting for 48 hours without power just to verify my identity by a third party company. This is absolutely unacceptable the Southern Company needs to go out of business and give smaller businesses a chance. We deserve options to make the best choices. It used to be illegal for a company to monopolize an industry.

GA Power raised the rates 6 times in the last 2 years. Then they spent millions on ads saying they will commit to not raising rates going forward. Now, GA Power will be raising the rates YET AGAIN on consumers. That's 7 rate increases in 2 years. 7!!! Had enough yet? Over the next few months, we will get even more people coming to this sub to complain about how high their power bill is. Get ready - it's going even higher! GO VOTE THIS NOVEMBER.

My name is Kimberly ** and this is my truth about Ga Power in Atlanta Ga! I was put on a 90.00 base rate for years! My electric never was disconnected! Then I noticed on my bill they started increasing my base pay every month from 90.00 to 109.00 to 125.00 and every time I called them about the increase they always say " Someone will be contacting you"!

They turn your power off on Friday and if you don't pay by 5 o'clock the same day your lights will be off till Monday afternoon. I'm disabled and had to go through this. As of this time they still haven't recognize that I paid them 300 on the 16th. This is ridiculous and bad business practice. Sometimes it can be life or death.

Georgia power actually had the nerve to disconnect my Tru Vista Internet and I saw them down on HANSON RD down the hill from me do it. I figured they were going to put it right back on, but never hooked it back up when they was done putting up their tension cable for the power lines. What pisses me off the most is they did not even yell up the hill to me or come to my house to let me know what they was doing this. I was building a fence right above them around my yard and they could not say anything to me, really?

I honestly do not know where to begin with Georgia Power Company because the experience has been nothing short of a nightmare. Their billing department is absolutely awful, and dealing with their staff is beyond frustrating. In just a three-month period, I’ve had payments taken out TWICE from my account, and each time they try to claim I have auto pay set up which I never set up. I HAVE ALWAYS, ALWAYS, PAID ONLINE. Then comes the ridiculous process of having to cancel the 2nd payment at the bank which I never authorized in the first place. It’s exhausting and feels like you’re constantly having to fix THEIR mistakes.

There was an email sent to by Georgia Power March 5, 2026. Stating they recently received a request for a new customer to connect electric at my address. I also got a text from them on March 6, stating final bill. I said to myself final. They stated that as if I am going somewhere. I did not recognize the email until March 7, 2026. I tried to contact the company but it was a Saturday. So I called on Monday and spoke with a representative and the manager. I let them know that I gave notice of disconnect or moving services. I have lived at my address for nearly 20 years. That stated that's why the email was sent. The stated the new customer could have been off one number in the address. They say it happens a lot. It was stated that the account would have to be closed down and a new account started. I told them that that should have never happened. I should not have to closed my account of nearly 20 years.

The very worst.. Steer clear of Georgia Power by all means. I never in my life experienced a utility company as deplorable as this company. Is unreal how they're robbing us & no one does anything about it!

Pedro, was excellent. Sounded very excited to be at work and excited to help me!! He literally brightened up my day, keep up the good work Pedro! You’re amazing!!! Awesome customer service!!!!

If I can give zero stars I will. My bill was current due to being shut off the entire 408 dollars paid. 2 weeks later I get a reminder of 488. I kindly call customer service about RESETTING THE UP TO DATE PAYMENT AND THEY SAID THEY HAVE NO WAY OF DOING SUCH. Even tho my bill is only 178 now. With zero balance and all the reconnections fees and fees on top of fees. If you are able to disconnect somebody, you are able to change that in your system.

Good morning or evening Sir or ma’am, Georgia Power is by far the worst electric company thus far, regardless if I go on vacation or only use one unit (because I have two) in my home the light bill stays high. For example when had a home with greystone I kept all my exterior lights on throughout the night, game, and kept the tv on all night and my previous home was larger (in square footage) my light bill was only 65-85 bucks a month but with Georgia power it stays 139-189 bucks and this home is smaller and I don’t game or have exterior lights on.

Ga Power Has the most aggressive and inflexible collections process despite always having to raise rates on customers for any expansions they want to do. My bill was due on 02-23-26. I could not pay it on the exact due day, and was planning to pay it soon. Today is the 25th, two days later and Ga Power is already calling me threatening me with disconnection! Despite having a deposit for 2x the amount due, they still are acting like bloodhounds. I have a small business unit, 1700 sq ft and I have been here for 5 years, and they act like I am going to run off without paying.

I called the representative to change my mother’s automatic payment. And the agent was soooo patient with me and walked me through how to change it on my iPad.

This power company makes up all the rates. I live alone and I had a cheaper bill with Marrieta Power. Now I'm working 2 job and hardly ever have time to don't use washer or dryer and my bill for 30 day was over 200. I called to asked, "Are you guys reading the correct meter? I'm never home." It's definitely a scam. I don't trust what they're saying with the remote meter reading. I can't wait to move somewhere to have Marrieta Power again...a company you can't really trust.

Georgia Power is full of it sometimes. It sucks even when I call to make arrangements to pay something that I can afford to pay. They always say past due but due to hardwired they say they care but they really don't like they be doing something good, cut people off and always ask for all the money like Gosh man. Everybody having hard times and God really is the power but it would be better to not cut people off long as they paying on their bill or trying to set up something even if they pay on it. Be thankful they paying. Something cut their lights back on. Y'all don't care if people get sick and die.

I'm Literally watching these Jerks out here who are supposed to be fixing my power because we are all freezing to death in our homes. I am watching this absolute parasites and participation trophies sit on their butts in their heated trucks while everyone in Pecan Grove freezes in their homes. Best time they can get the power back...4 hours from now. These people ought to be arrested for human rights violations. If y'all can't be bothered to fix my power swiftly and efficiently then please fire your field crews, fire your office staff, and shut down as a whole.

I have a community mobile home park in Clarke County Georgia. Yesterday, around 10:30 - 11:30 I noticed that my water was off. We have two wells for our water supply system. I immediately checked out our wells and there was no power reaching our system. At that moment a Georgia Power Repair Unit pulled up. The driver had already been notified that we had a problem. The driver began to review the power lines in the park. I did not get his name, but, he was very cordial. He explained what he thought the problem was within minutes. He made a correction involving a transformer. Within 30 minutes he had us up and running. I want to thank Georgia Power for the quick response and I want to especially recognize the professionalism of that repair lineman. I know all response can't go this well. Please thank this lineman for us.

Long story short, my family and I have been waiting for Georgia Power to come put a meter back on our house over the weekend. Here it is Monday, and I spoke with this wonder woman named Shondra **. She listen to our problem, did not give us the runaround about services. She actually called the tech to see if they could service our house immediately. With dealing with today's customer services reps in other companies. They need to take a master class from this lady. She understood the assignment and went over and beyond to make sure we were good. Especially in this horrid cold weather. It's people like Shondra that make you feel be a little bit better when the world around you is hectic. Please give this woman all the recognition and a bonus or promotion because she deserves it ten times fold.

Exceeded our expectations. Power went out. House temperature down to 57F. Outside wind gusting 30-40mph with sleet. Yet, the men and women of Georgia Power moved methodically and safely to restore our power along with 50 of our neighbors. My friend and I were so very thankful for their persistence inspite of the adverse weather. Bless you all.

Ga Power is one of the Worst organizations or businesses in the World! Residential customers should not have to pay for Data Centers being built and operating. Whatever business is building or operating Data Centers should be responsible for paying their own energy bills. Data Centers are not used by residential customers, therefore our residential bills should not increase because of Data Centers being built and operated. This should actually be a lawsuit because Ga Power is essentially stealing money from customers to pay for businesses who have built and operating Data Centers. The state of Georgia should remove ga power from operating as a business or corporation. Because of their horrible tactics and techniques.

THE WORST customer service ever! Someone (NOT ME) requested to turn the power off in my condo. It's a freezing weather in Atlanta. I have my elderly mother and a cat in the condo. I called them up to restore the power. They keep asking me about some pin. I told them I never set up one. So they asked some docs - I sent. They said it will take 3-5 days for them to go over. Are you freaking kidding me? 3-5 days with no power. My lawyer on them. They want a lawsuit they will get one! I have all conversations recorded.