Georgia Power

Georgia Power

 3.4/5 (318 reviews)

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Overall Rating3.4 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 27, 2023

First, let me say I’ve been in Savannah Georgia since 1998. I stay on the southside of Savannah Georgia. The issue that I’m having an ongoing since I’ve been here I’m trying to figure out what the purpose of a company except for increase after increase and not handling what has been an issue that I notice. I’m pretty sure they know the it as well. Been going on for so long, the lights goes out in the area where I stay in a peak of the day crazy may sound the front of my house. The house is on that side. They got lights. The lights on my side with my house. It don’t have lights. Now tell me how they can do that, Georgia Power did that. I didn’t complaint verbally to a direct person. I even said it on the customer service line what is the issue Georgia Power? Y’all cannot keep getting increase for this nuclear plant and you can’t even listen to what the consumer saying because they are the one that’s getting impacted by you’re not listening as a company.

Georgia power on the southside in this particular area you guys have too many darn houses on one transformer. What do you need to do? Is upgrade all these damn transformers on these poles and worry about that damn nuclear plant some other time, not me as a consumer. I’m getting tired Georgia power is like a termite. Wanna eat your money out. There is no one else. There is no of a competition of electric service. That’s why they do it they do but oh my God he don’t sleep. He sits high and sees all at the 25 years.

I should not be having the same problem in the same area with the same issue from the same company that mean you’re not listening what the consumer is saying. But you want to increase for a nuclear plant but you don’t want to increase, put some new high power transformers. You don’t think the something is wrong with that picture. Particular today my lights been out since 11:00 AM. It’s almost 3 o’clock. But you guys can delay but don’t let us delay. You put us in a black quick and don’t give you no type of credit. I’m nothing because it is you got a call you guys back.

I’m so done with Georgia Power really I am. You guys need to do better. You really do. We are sick of the playing with us paying too much for this electric service. Wing blow might blow the breath to the north the lights out. They blow their breath to the right the lights out. These transformers shouldn’t be that sensitive, but the problem is they are that old, including the pole that’s holding it together. I’m a sit back and just watch because I’m very observant. The state of Georgia is in the consumers business too much. What they need to worry about how these business running their business to the consumers. Until it affects Georgia Power as a whole, nothing will be done.

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Verified Reviewer
Original review: May 17, 2023

I moved out of my apartment 2 months ago and deleted my account with Georgia Power but was still getting billed for no explained reason. Their Customer service confirmed that I went online and deleted my account but insisted on not adjusting the bill because I didn’t make a phone call to cancel the service so deleting my account was not enough. This is horrible service and I would not recommend this company to anyone ever. It’s easy to get in but once they have your bank information you’ll be getting screwed on their terms.

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    Verified Reviewer
    Original review: May 15, 2023

    For years we have paid for the surge protection program offered through Georgia Power. GA power should be ashamed that they offer such a rip off program. Ga Power claims no responsibility for the program even though they promote and sponsor it to their customers. I found the GA Power customer service people to be rude and very unhelpful when trying to even determine if my situation was covered. I was told I should have understood what I signed up for when I added the plan to my service! Well that was many years ago! I was just looking for assistance from the company that promoted the service to me to explain the coverage. No they could not go that, I had to contact the company that actually had the coverage. That proved to be a total runaround!! I ended up back at GA Power to get the actual days and times of my outages- which took a week to resolve w GA Power.

    After paying for years on this program, I just gave up!! My refrigerator was out, all the burden of proof was on me to l get the details together - frankly I am dropping the service. I could have had surge protectors installed on all my major appliance and been further ahead than paying for this worthless service that everyone I’ve spoke about has had the same experience and has recommended dropping the service. It is worthless!! This my poor rating for GA Power. Shame on them and their customer service for their unprofessional response to a long service customer. I’d change my power company as well just because of this situation if another power company serviced my area!

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    Verified Reviewer
    Original review: April 20, 2023

    I set up power service with Georgia Power over a month prior to moving into new home. I received an email welcoming me to the company. The email also stated I would receive another email with account information in a few days. I never received the second email. Upon following up Georgia Power confirmed my power start date in my new home and that the account was set up. On 4-20, three weeks after our move in date Georgia Power shows up to cut our power off because the account was never set up.

    I immediately called Georgia Power and was informed that I had a current balance of $8.31 from 1998. They then proceeded to tell me I would have to pay a $290 deposit that they would hold for 13 months. (I have stellar credit btw.) When I questioned this the address was from an apartment I had lived in in 1990! I'm sure I moved not realizing this small balance. Being the only power company I had no choice. I was then told I would have to set the account up in my maiden name, as that is how they have it listed. I have been married for 31 years. In order to change it I have to supply a copy of marriage certificate and driver's license.

    Lastly they just sent me a confirmation of the ridiculous deposit and had my account listed with my maiden name but my current last name as my middle initial. So everything about this is WRONG! Disgusting that such a large company operates so backward. I truly feel like they just wanted to get the deposit, as this never came up the first time I set up the account on the phone with them. Furthermore they never contacted me to let me know of this issue. They just showed up to cut the power off. Luckily my husband had taken the day off otherwise we would have and taking advantage of their customers. Arrive home from work to a dark house. Again - disgusting and so unprofessional.

    3 people found this review helpful
    Verified Reviewer
    Original review: March 23, 2023

    Had a bad experience with them and their customer service in regard to extra fees that they think is warranted. Of-course they think that and because they're a big corporation, nobody is going to call them out on their unreasonable additional charges and that to for no effort on their end, $50 probably to press a button. Plus the customer service rep speaks over you like you took their money, be better.

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    Verified Reviewer
    Original review: March 10, 2023

    I spoke with a very nice lady today named Merry **. What a refreshing change from most customer service people I come in contact with. She was extremely knowledgeable, friendly and professional! Thank you!!

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    Verified Reviewer
    Original review: Feb. 21, 2023

    Well first of all your mobile app is ** and it's impossible to get in contact with you. So I definitely recommend that you have better customer service because right now you are in the leading bottom for me. Absolutely no service from you.

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    Verified Reviewer
    Original review: Feb. 14, 2023

    I am writing this email because I am fighting tears and frustration with your company and I am sure that you don't give a damn about the citizens in GA. I have a disability and you put cash only on my file because I was late a few times last year. Let me be clear that I am a permanent and totally disabled veteran. Even though I fell behind last year, it was very tough for me and my family. I have major health issues and if necessary I can provide the paperwork. By having me do Cash only when I have multiple brain condions and not a damn care in the world on how hard it is to manage that, 8 specialists, and adult child with ADHD, a child who is a minor, hit by a school bus, physical therapy, thyroid surgery, etc (ALL HAPPENED LAST YEAR. AND THAT IS JUST A FEW THINGS). But again, don't give a damn.

    People have suffered in various ways and if you look at my whole record, you can see most of my troubles was last year. People need to be given some sort of grace given their situations. And here, you just don't want to take that into consideration. I have had 2 surgeries and another one that was left untreated for 19 years. So if your goal is to not work with your customers and further put emotional and psychological stress on people until they expire, then just say that.

    I am disgusted with your company and honestly don't expect a call or response back. If I miss a payment, so be it and I will deal with it later. Most people that I have been spending time getting my finances and payments in line worked with me, and it is disappointing that you choose not to and put profit over people. Also much respect for the person who was supposed to shut off my power and didn't to allow me time to call. He was very compassionate and cares about people. Keep more people like him.


    Tenee N. **

    Dissatisfied Customer.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 10, 2023

    Worst power company ever. I just moved in my apartment. After I sent them my documents, there is no confirmation email popped out. I already made sure I sent it to the correct email address, but the GPC customer service agent still said they never received it. They didn’t even tell me I can also send information through text or fax, and their customer service people hanged me up even I didn’t say anything bad. I sent it through text this time. Hopefully the ** company will see it this time. There are so many complaints from GPC’s customers regarding its bad services. I need to ask local police office about how to file a business claim for inappropriate customer service.

    2 people found this review helpful
    Verified Reviewer
    Original review: Nov. 4, 2022

    I absolutely HATE GA Power, they take advantage of being the only option that we have for electricity services. I can call customer service 10 times, and each time they will tell me something completely different. They are only concerned about money and will do unethical things to get the money. They transferred credits without permission, they make it hard to get my credit returned to me, and they DO NOT CARE. I contemplate moving JUST TO GET AWAY FROM GA POWER. I absolutely hate how they handle business, and once an employee of theirs make a mistake at your expense, guess what? You're stuck paying more with no other options given. There is no such thing as customer service!!!!

    8 people found this review helpful
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    Georgia Power Company Information

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    Georgia Power