Petro

I have been a customer for 3 yrs now. My contract was due to renew at the cost of $377. They have tacked on about $100 each yr to just have this contract renewed. This and every contract offered ceiling price protection in exchange for a delivery every 2 weeks. Come to find out today, they do not offer anything but automatic deliveries. I have paid their ceiling price 90% of the time. We are talking more than $4.50/gallon. Although my contract expired, I was still on automatic deliveries.

Petro Home Services sucks. We moved out of our house and out of state. Realized a year later they were still charging our credit card for the new homeowner's deliveries. Called in November 2022 for help. Was told by a “supervisor” they would look into and call back. Waited months. No resolve. Called back again and was told the same. Finally get ahold of someone again two days ago who was very rude and was told I would get a call back again. The lady called me back today was immediately standoffish and not even referring to the right instance. When I pointed that out got even more snippy. Basically told me they will not make a simple phone call to new owners to ask for them to pay for the services we paid for. Told me it’s my problem. Used them for 7 years as a loyal customer. What am I going to do? Fly back to NY for small claims court? The big company wins, not the little people.

TERRIBLE!!! They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! They are trying to FORCE us to pay them for product we did ask for and cannot use - NOT TRUSTWORTHY or FAIR BUSINESS - STAY AWAY! THEY'RE BAD BUSINESS!!

Don't renew your contract with Petro. Get oil when you need them without contract. There are many local companies out there does that. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Save the money with fuel and hire technician for service when needed.

I lost my heat on Sunday November 20, 2022. Called for service at 7:30 Monday morning. Was told the tech would be out to today. Called later to let me know they were not coming. Would be there on Tuesday, cancelled again. Was suppose to show up this morning and no show again. I am on my 3rd day with no heat or hot water with pneumonia.

Petro served my tenant. According to the tenant, it was just an annual service visit. However, the technician told her that without changing the fire assembly, they would not have heat or hot water. It did not make sense since there was no problem before his arrival. However, oil kept leaking from the boiler since his "repair" 3 months ago. I called 800-645-4328 but not working number. I emailed to the email address appeared on the new customer solicitation letter. It bounced back.

Finally, I got hold of number through much effort and got connected to customer service department and was told that a 'Field Supervisor' would call me back. I have not heard from him yet. I am worried that the floor has been terribly contaminated by leaked oil although I kept absorbent paper under which I replace daily. The finished basement smell terrible as well.

I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. DON'T USE Petro. I will never call them ever again. This company want to charge for everything.

Just got oil delivery. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). $6.509 / gallon for #2 oil. That’s criminal, Putin or no Putin. Clear price gouging. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. Stay away from Petro.

I ordered oil on January 25th 2022 100 gallons for $325. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh you’re scheduled for today," my delivery came and my tank was at 1/4. After I received my oil I checked my tank and I was only at a 1/2. That was not 100 gallons, I called PETRO OIL and the “MANAGER” tells me to shake my tank!! Never heard that before, we also never received a receipt, the “MANAGER” said he would email right over to me…. Well it’s now been 24 hours later and several phones later with no email with my receipt. PETRO OIL YOU ARE NON TRUSTWORTHY.. I should have known with all these 1 star reviews.. Next time I’ll do my homework as you should too and NOT TRUST PETRO OIL. PERIOD.

Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. They called at 2:30, said they had one stop before me and would be here around 3:30. It is now 7:01 PM and I am still waiting for them to show up. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. They have not kept their word and they care nothing about the time they make you wait. Their services contracts have taken a quantum jump in expense, but their service is the worst it has ever been.