Petro

Just got a delivery of oil for 40% more than the state average and 75% more than the local spot price. Since then, I've spent an hour on hold and been summarily ignored except to be told that their incredible service means their prices may be a bit higher. Evidence of this incredible service? The above mentioned being ignored on this issue and being made to wait 5+ months for my annual equipment checkup. This company should be prosecuted.

I have been a Petro Gas customer for less than a month after buying a new home and I have already had the worst experience. The safety check for our tank was a mess and they tried to charge us a couple hundred dollars to move the tank when it was perfectly fine where it was. I gave them the benefit of the doubt and followed through with the second safety check. That went fine and the tank was filled a few days after that. I paid the invoice promptly and we thought we were all set. A few days after that another charge for $200+ dollars showed up on our account. They said this was for gas in the tank that was paid for by the previous homeowners. I spoke to the previous owners and they never received a refund for this charge and when I signed up as a new customer they never told me that we were responsible for the gas that was already in the tank.

I understand the desire to make a profit, but keep it realistic at least. Been a Petro customer for a couple years now and I knew their oil prices were on the high end, but the last couple of deliveries have been staggering. Normally our deliveries have shown up when our tank gets to half full, the last couple have been delayed till down to a quarter or less...thus requiring more oil to be delivered. Our delivery today of 196.8 gallons at a price of $3.639 for a total of $716.16 is excessive to say the least. When price checked against say Charlton Oil at just $1.96 a gallon that is less than $400. We will not be renewing our contract that ends next month, tired of paying for over-priced oil.

Had oil delivered today at a full dollar over going rate. They will charge you max going rate the whole time just because as they said "we are different than other companies so we can charge more." No offer of lowering the price. Will NEVER do business with them again.

Petro Oil (Maryland) has been a lesson in the fine art of frustration. They end every call with "Remember we are available 24 hours a day, 7 days a week." Well it took two and a half weeks to come a work on my furnace (and we have a service contract with them!). They sent a technician not once, but twice who didn't have the correct parts, even though the first technician sent detailed notes about what was needed. They cancelled their service call three separate days. Finally it was repaired and the repair man had to google research (which I am guessing I was billed for time he spent in research because he didn't know how to do his job) how to connect to our Nest (only after stating originally he thought they were not compatible and we would have to get a new system).

I cancelled my contract with this greedy company. The fee to do so is three hundred ninety nine dollars. It's worth it. I'll save at least one thousand dollars this year. They give a ceiling price but that is the actual price they charge. The last fill up was one dollar twenty cents a gallon more than elsewhere.

We have been with Petro since we first purchased our home almost 4 years ago. But I won’t be renewing my contract with them. All those people that say call people fools for using Petro are right. The contract is only good for tune ups and those appointments need to be booked at least a month or 2 in advance. The emergency repairs are useless. My furnace had issues two years ago and Petro took so long to send someone that my pipes burst. Cost me thousands in repairs.

Just received my first refill the year. Got charged 2.05 a gallon. A quick google search shows that the rate for most oil companies today is about $1.44 a gallon. That's a huge overcharge. I will be cancelling as soon as the contract expires. What they are doing is criminal. I'd strongly advise to use a local provider to save literal hundreds of dollars a month. I havent called to address this yet, but reading other reviews I doubt it will make a difference.

For 40 years I stuck with these folks. Service wasn't always reliable. I paid a lot over the years for 24/7 service, but pretty much never needed it. So now my heat is out. I just end up in an endless phone chain. They really should have a dedicated line for contract owners. This is false advertising. If only I could have all those big 24/7 contract payments back!

My contract for the Ceiling Plan is renewing at the end of September. In the middle of August I started receiving calls from Petro to renew my plan and the first offer they put on the table, which was claimed to be their absolute best rate, was $3.65/gallon ceiling with a first delivery price of $3.25/gallon. As a point of reference, non-contract cash delivery price from other competitive oil companies in the area was $1.60 /gallon at the time. I'm aware of the game Petro plays and told them the rate was too high and to call back when they had a better offer. The following break down is when I spoke to Petro and the offers they made, keeping in mind that every offer was the 'absolute lowest they can go':