Petro

If I can choose 0 stars, that would be my rating. Petro service is horrible. They don't know how to handle an emergency. I was without heat and hot water during the most coldest days in winter. We requested for 5-8pm window, instead the technician came to see us at 1pm and we were not able to come home to meet him. Let me tell you about the technician visits, we have requested for half an hour notice, so we can get back home, but if we run late, the technicians harass you that if you don't get there, they will leave. Since we are so frustrated or desperate for their service, we plead with them or rush to get home... Dire circumstance.

I called in January, 2019 for a service call. It was between I think 5 & 6 at night. I was told because of the very cold weather they could not send a serviceman till possibly the next day. I asked them why and response was, "We are busy because of the cold weather and all techs were out." I had no heat and asked why a customer for about 20 years they would not be able to accommodate. They called the service office and said they could come at 3am. I thought that was crazy. They called back and said the tech would be at my house at 12am, 12:30 the phone rang and said the tech had an emergency and would come at 8am. Was mine not an emergency? He came the next day and did what he had to do. I asked him what the wax crystal was coming out of the pipe. He did not know and said I would have to call a plumber. I have a service contract with everything! Why would I have to call a plumber?

I was a customer a with Petro for 3 years before I became aware of their unfair pricing practices. Don't let them fool you with their story of how they are a full service energy provider. Based on my research, they are selling oil at a rate that's about 50% higher than other full service providers who offer auto delivery in my area. Do your research, and then cancel your service with Petro.

This company is a complete scam. I was referred to them by the previous home owner who used them and it has been nothing short of a disaster. I scheduled a delivery with the company and after receiving the delivery, noticed that their cost was much higher than any other local company was charging. After calling numerous times without resolve or answer, I received a call back stating that I signed a contract and that if I wanted to terminate the contract would be 399.00. I asked them where and when I signed this supposed contract, and they couldn't give me an answer either.

East Meadow - I locked in with Petro this year at a cap of $3.179. On 12/20/19, I had a delivery and was charged $2.86/gallon and another on 1/30/19 for $3.179. When I checked NASDAQ rates and NYS average heating oil prices both showed the difference between the two dates are less than 1%. When I contacted Petro to find out what index are they using to calculate their pricing, a very unpleasant lady from the pricing department told me it's not of my business and I am lucky she is only charging me the ceiling price. Since we agreed on a fluctuating price, as a customer, I have the right to this information. Needless to say, I will not be renewing my contract.

Updated on 02/14/2019: We responded with our contact information and have not heard from anyone yet and it's been three days. Petro please call us or let us know who we can call to resolve the matter as soon as possible.

For some time now, we have been concerned that Perto Oil has been charging us too much for heating oil. We just happen to review the past few bills and noticed that in fact were billed at the cap rate of $3.599, despite the fact that the MA market rate for heating oil delivery varied between $3.10 and $3.16 (see: https://www.mass.gov/service-details/massachusetts-retail-heating-oil-prices).

My wife and I "inherited" Petro when they bought Kasden Fuel, our former oil provider. We went so far as to have them install a brand new furnace and water heater. Not only have the hinted at fuel savings not materialized (our bills have skyrocketed) but we are being price gouged for oil at $3.45/gallon while neighboring providers are offering oil at $2.54/gallon. They tell us that we must buy from them until May when an agreement runs out or we will be subject to a $399 "termination fee". This was not explained at all to us prior to entering into this and since when is a "price ceiling" plan give a Company a license to steal from their customers by charging $1 per gallon over market.

Updated on 02/12/2019: I called Petro home services again today! I was told again today I have to wait for the bank... Really!! The bank is not the one that just now cancelled my account to give me my money back! But I still have to wait 2-3 more days!!! I've been waiting since Jan. 28th for my $500 to be returned. I requested headquarters number, can"t speak to anyone, you must leave a message to get a call back... and no one called me back!!! Petro home services suck!!!

I bought a new house and instantly started to receive ads for various oil companies in the area. I got one from Petro that offered a $200 credit and a premier service plan for one year for a new account. The ad also had this handwritten and highlighted at the bottom. I called and spoke to a sales rep who told me that they no longer offer this because the service plan was in place of the $200 but that he could match a price if we found a better one. Once I found a better rate he said that was "unreasonable" and he didn't think that is what it was. So I got an invoice to show the price (as requested) and I told him I had the ad that offered the credit and service plan. He said he would rather match the price and not include the $200 credit. He said he could do the matched price, a $100 credit and the service plan. I agreed.

Used them for oil and service for over 32 years. Late with payment not even in collections. Left me to freeze in middle of winter tonight 2/4/2019. 32 years and their answer was not one option paid over 50% more for 32 years. That is how I was treated.

I see that Petro doesn't respond to complaints about pricing. Enough "sorry to hear" from them. Been a Petro customer for many, many years and this is my last. I have a variable rate, and it seems like as soon as the heating season starts, it hits my ceiling price and stays there... when the going rate for oil is a lot less. Have never had an issue with their customer service. According to my state, as of Jan 28, average heating oil price in my county is $2.832. I had a delivery on Jan 30 and paid my ceiling price of $3.339. Are you sorry to hear that Petro?

I have had no problem paying a bit more as a customer of Petro for the past ten years. I was happy with their service and was willing to pay for it. My call today put me WAY over the edge though. Their fixed price was not remotely in the same ballpark as competitors. Unfortunate that they are not more forthcoming and fair with their prices. Trying to PUSH everyone to a ceiling plan. By the time you blink, you will be at the ceiling and will not come down. Their ceiling plan is more like a higher fixed plan. No thank you.

I have been a customer of Petro's for years and never had any major issues until recently. The last two of my fills were billed at my ceiling rate, completely fine if that was what market price was. But is it not. Both of my recent fills Petro charged at least one dollar over the competitors in my area. I understand that you pay a little extra for automatic fill and 24-hour service but this insane! I also pay hundreds of dollars per year for my service contract so they cannot say that is wrapped into the increased rate. If I continue to pay a dollar more per gallon I will pay an extra $800 dollars this year! I will not be renewing my contract!

I have been waiting here for 4 days now to have Petro (Petro Oil Rhode Island) get my burner running and let me tell you it is cold in here. Four days without heat in the middle of January. The latest from Petro, "We will try to get there before 7 PM today!" Had to take the day out of work yesterday and sat here waiting for them. I have a service contract for both my home and shop that is paid for and I just spent $800.00 on oil with them. I pay my bills. We are an elderly couple and the cold stays with us for days. Beware of this company, quick to bill and on the expensive side, very expensive!! Have to go now and sit in my car to warm up.

I previously had Atlas Glen-Mor which became Petro, where I was a loyal customer for years. Petro is massively price gouging their customers under the guise of being a “full service company”. I’ve noticed that I am being charged almost $1 more than avg. oil prices in Eastern Massachusetts! My supposedly “protective” ceiling price plan is anything but. I am being charged the full ceiling price of $3.59 which is costing me at least $100+ more per delivery than if I just bought oil off a local company. It takes several months to get an oil boiler cleaning appointment because they don’t employ enough technicians.

I have the same problem as other reviewers. The price keeps going up, and is well above the going rate locally. I had a delivery yesterday and was charged $3.949 per gallon. This was 60 cents more than my last delivery. Other local companies that I contacted are charging between $2.35 and $2.80. I called to discuss with customer service and they are standing by their pricing, so I cancelled my account and will find a more reasonably priced company. I’m not necessarily looking for the cheapest prices, but $1-1.50 more than the going rate is ridiculous.

I called at 10am with no heat and was told a tech would come between 12-3. They called at 1 pm to tell me about a delay. When I called back at 4 pm they told me I was 3 calls out meaning I should see a tech by 5:30. When I called back at 8 pm they told me I was next in line, when I called at 10 pm they told me I was 3 calls out. This runaround went on until a technician turned up at 2 am only to find the situation had been left too long to remedy. It is now the next day and we have to pay a plumber $500 to thaw our frozen house and Petro another $400 for some parts and labor. We pay for Petro's highest level of service and this is what we got. My house is frozen and my pockets are empty. I am very upset.

I have been a Petro auto delivery customer for over 15 years. They have on record that they are to inform me when I receive a delivery as for some reason, if the tank is too low, the burner will cut off. Yesterday, the coldest day of the year in New York 5 degrees with wind chills in the -teens, they delivered oil and my burner immediately cut off. I called them at 10:00 A.M. to ask for service and they informed me someone would be at the house between the hours of 5:00 P.M.-8:00 P.M. I explained I have a 94 year old mother in frail health. They said they would do their best. At 7:00 P.M. the tech showed up, worked awhile and flew out of the house like it was on fire saying it was fine - never checking to be sure the heat was on. Ten minutes later when the baseboards were still cold I called Petro and was told they would send another tech between the hours of midnight and 3:00 A.M.

I have been with this company for 4 years. In the beginning they were fine, then they started to charge me nearly two hundred dollars more than market price on 1/20/19 yesterday. They delivery oil at $3.70. Other company price is around $2.40-$2.50. My contract expired last year in August. Never send any email or letter that they will renew or adjust price. They made a delivery in Nov. I don't know what was oil price. Totally forgot about it. Now I feel so bad. At least they have to send email or mail that they will change the oil price. $3.70 vs. $2.40 per gallon??? I don't understand. Don't use this company.

If you are one of Manor Fuel customers and got switched to Petro please do yourself a favor and stop your contract with Petro. Petro will just suck your money even though the price of oil is down. You will get a better oil price if you leave Petro now. Have that extra savings in your pocket. Leave Petro!!!

I am a long time customer of Petro. I received an oil delivery on 1/16/19. On the same day my sister received a delivery. The difference in the price we paid was 53 cents a gallon, which is a big difference. We both have a ceiling price cap (not a fixed prices). When I received deliveries in the past and called and complained about the price, as it was much higher than the market price. I was told the oil that was being delivered was bought at the higher price. Well how could two deliveries on the same day have such a difference in price?

I have been with this company for years. In the beginning they were fine, then they started to charge me nearly two hundred dollars more than market price each time. I am going to file a complaint to the state Attorney General.

Billing from Petro has always been confusing, then they introduced this PayGo scam. They store their oil and gas at your house, but you don't pay for it until you use... and when you use it you pay the price it would have been when they delivered it... invariably that is much higher than the current price. They put my entire account oil and gas on this 'plan' when I only consented to oil. Now it is an awful hassle to untangle my houses from their services. I wouldn't recommend Petro to a friend. They have fine marketing but you'll pay for every bit of it through their padded fees for fuel and service.

I have automatic delivery. Heat went off at 4:00 in the afternoon. Petro refused to make a delivery till the next day... Told me the house would hold the temperature. It was 12 degrees outside... It didn't... So much for 24/7. This company has no clue what customer service is. Do yourself a favor and avoid them at any cost. As far as cost goes spot market oil deliveries seems to be cheaper with other oil delivery companies.

Updated on 01/23/2019: When I called back and demanded to speak to someone who could address the problem, I was told that the price was correct. When I told them that oil prices have dropped and I should be paying a lot less they told me that their price is still high and they set the price not the market. (Not what my contract says.) They also said their oil is better than everyone else's and that's why they charge more. So I posted a complaint on this site. To my surprise Petro responded and asked if I could provide a phone # so they could contact me to resolve the issue. It's been 4 days and guess what. No call from Petro. I guess they are too busy overcharging for their superior oil, and cheating people out of their money. Stay away from Petro!!! I have never dealt with a more dishonest company!!

Dear “The company formerly known as General Utilities”. I have been a long time customer of General Utilities, and have renewed my service contract with them yearly. This year, I signed up for the variable rate pricing which means I pay the current market rate which as per NYSERDA was 3.299 per gallon. To my horror I get a bill from Petro for 3.709 per gallon. For a 225 gallon tank, that is a huge price hike. Where is the justification for this? I am not stupid. I will be contacting you to have this resolved, otherwise this is in breach of contract, and I will find another heating company to do business with. I thought there was a law against monopolies. Why and how can Petro buy out so many heating companies??

I am absolutely shocked at this disgusting place. My mother and I have been a customer for 20-25 years. We recently stopped our contract a few months because we are moving. We called one night to see if we could have an emergency delivery for 100 gallons because we ran out of heat and we were both very very cold. They said they couldn't do that for us because we were no longer a customer. Absolutely inhumane. They rather see people freeze than help them. I will be making sure to be making more of a stink about this. My mother is disabled and should not have to sleep in the cold. Worst company ever!!

I am beyond pissed. I was very happy with General Utilities but Petro took them over. I called twice to discuss a renewal contract and after the last call, I said I was not okay with the offered price and would not be renewing the contract. I was going to call Roma Oil today to get a COD delivery. I was too busy today to make the call and when I get home and check my mail, there is an invoice from Petro oil. Why would I get a delivery when I have no contract and I told them no on the phone last month! Roma oil has a price of 2.14 per gallon....Petro’s price Is 2.99! I can’t understand how they can do this and what recourse I have. They have now charged me almost $170.00 more for oil I never asked for and told them I did not want!

$4.349/gallon and let the fuel run out on an 86 year old woman that has had the same oil company (Manor Fuel bought by Petro) since 1966. She never knowingly signed a contract with these people. Who would do this to a customer of 50+ years? Ralph **, general manager has some explaining to do.