Petro

When I signed up with Petro, I did also signed up for the automatic monthly budget plan. I provided representative with the credit card info and agreed to all terms and conditions. Somehow they never did monthly withdrawals and suspended my account with making it legal matter. Why to ask for the credit card at the first place? It is both extremely upsetting and disturbing. I used Petro in the past and never had that kind of horrible experience with them.

After 13 years with Hoffberger Oil, I found myself with Petro after they bought the Hoffberger company. I had been on the budget plan for years and was surprised not to receive a bill in September. I sent in my usual monthly payment without a bill sent and by October called to inquire what was happening. "Customer Service" assured me all would be worked out once my first delivery occurred. Upon the first delivery, I still did not receive a bill (I continued to send monthly payments without a bill) and The second month after the delivery I was sent a bill with the full cost of the fuel plus a late fee charge!

Petro bought out Superior Oil last year (who provided very good service) and at the time we were told to call in July of this year to lock in a rate. When we first called, we were given a quote of $3.08/gallon for the 1st delivery and then the price would increase to $3.31/gallon. At about the same time, a relative was solicited by Luke to become a new customer. The relative was able to lock in a fixed rate of $2.699/gallon for the season. When she called, she spoke with Valerie **, who credited our account $100 because of the referral. We tried to get in touch with Valerie several times but were always told the rep would leave a message for her to call us - no reply call. A second call was placed to Petro and this time the rep stated they were a big corporation and had a lot of overhead expenses which is why they couldnt offer an existing customer close to or the same price per gallon as a new customer.

Stay far away from Petro Home Services and Rinnai water heaters. Petro Home services installed the unit 3 years ago. That is how long it lasted. Rinnai would not give me a new unit but only new parts. Petro spent an entire day trying to fix the unit. Love the labor charge. In my frustration I told them to replace it the next day. 2500 dollars later I have a new unit. Nothing covered. And paid labor too. It would have been less expensive to install an electric unit. No one in that company advised me about anything. They will sell anything. Customer service is terrible also.

Stay far far away from this company. Absolutely awful customer service. Have spent my weekend trying to rectify my propane gas being empty despite being on a regular service schedule. House full of kids I can't feed and hours getting different stories and being disconnected. After finally being told on a Sunday they could not help (despite the day before they assured me would be taken care of Sunday) I get a call saying someone would come "diagnose" the problem for $300. What a joke. Canceling my service tomorrow 8 am.

Petro has been delivering oil to my home for quite some time. They always did one delivery every year and I never paid much attention to their pricing. For some reason they did two deliveries this year and I was stuck paying the bill. I decided to look into the charges and as it turns out they are billing 25% higher than Long Island average price per gallon. Example, Long Island average price per gallon is $3.28 for home heating oil but PETRO billed me $4.40 per gallon at over 500 gallons, that's a lot of money. There is a NY Government website that tracks average prices for heating oil for specific areas of NY - NYSERDA. They specifically do this so that companies like PETRO don't take advantage of trusting customers. I tried calling them and reason with them but they wouldn't hear it. I paid them what I thought was a fair price of $3.50 per gallon which is 7% above Long Island average.

Petro's business model is, to recruit gullible customers who think that by signing up with them for oil delivery and service. The customer will think that they have unburdened the headache of dealing with service and delivery of their oil boilers, while in essence they are going to burden themselves with an everlasting dishonest company, that will cheat them repeatedly. I have been blindly paying them their invoices for service of an oil burner and a one time oil delivery on a rental property that I own, assuming that services were rendered. Turn out that they had never repaired the boiler.

I am very upset, I called around and found out that the exact day we were charged 6 other area oil companies were charging on average .60 cents less a gallon. "When I called the 1-800 number I was told all companies do that." ( He continued to anger me and informed me "I was not angry with them but with my husband for signing the contract.") WHAT! They are not customer oriented in the least, not one bit. He just hung up after insulting me further- at that point I gave it right back and informed they were not ethical. Angry in CT.

We moved to Long Island in Oct 2017. The Home currently uses oil heat and we set up “budget” contract for 250$ a month. Numerous times we were told that this is a set fee and we would not be charged more. During the coldest winter in year Petro decided to not deliver on time. Strike 1 no heat for several days. Then we called numerous times for days and no response. I had to contact the central Petro office and speak to senior management. Finally the heat was restored.

When I subscribed to Petro Oil for home oil heating services, they put me in a budget plan, meaning, equal monthly payments for a year for that sole delivery. What they don't tell you is that towards the end of your 12 months, they will refill you again and ask you to PAY for the total balance in full including that refill that they just sneaked in. I got a full tank delivery on December 15th, and then they sneaked in another delivery on the 21st of January knowing my 12-month budget plan will end on that same month. DO NOT DO BUSINESS WITH THIS COMPANY.

I received a bill charging me 4.249 per gallon of heating oil. According to my research this is 163% of market value. I have no idea why I got charged so much, and I haven't received an answer from Petro. I am on the budget plan so I pay the same amount all year long. This year that has left me with over a $1200 bill at the end of the year. I will definitely be searching for a different oil company.

DISGUSTING AND A RIPOFF. They fabricate charges and constantly send you bills for fraudulent charges, unreal! I called to get an explanation and the rep couldn't even explain what the charges are for and couldn't find a supervisor to speak. Of course no one called me back. I am definitely finding another propane company.

After receiving numerous phone calls from Petro to get me to sign up for their rate plan, I finally agreed to only a 6-month variable rate plan 2.86 - 3.229 to get me closer to the end of my service agreement in November. They delivered and charged me 3.229. We called the salesman who convinced me to sign up Sal ** and, "So sorry. Petro is within the price fix offered." I do not recommend Petro as obviously they hedge oil prices but do not pass along any savings to their customers. They are terrible in CT.

I had problem with my heating in Feb 18. It took five service calls to fix the problem instead of 1-2. On top of that they are manipulating the service contract and keep billing. WE try to resolve matter but consumer service keep promising return call from several field supervisors but no success. Now we have no choice but to take the matter at high level including president. By the way we are their customers for more than 15 years and referred so many friends and family. We deserve better treatment than this kind of conspiracy. I hope this get resolved soon.

This review is based on TWO times that Petro has left myself and my family waiting in a frozen home for fuel deliveries that were promised, yet never arrived. We called Petro at 5PM on a Friday when our in ground tank ran out of fuel in 24 degree weather. We were promised a delivery between 6PM and 9PM which never came. At 11PM we called Petro and they told us they no longer had trucks out so we would have to wait until the morning. I explained we had 3 small children in the home and were guaranteed a delivery.

I would like to share this winter's very cold and horrific experience with Petro Home services. I had been on a Petro Home Service Elite program from Nov. 2017 to till Jan. 2018 for my apartment boiler. In November 2017 right after Thanksgiving day, my boiler had been malfunctioning. Then, I had called many time Petro for home services. Their technicians just came and go without fixing the problems. They purposely ignored the problems if boiler parts had to be replaced in order to save their end of expenses.

When I agreed to a contract with Petro I had asked them to notify me before deliveries are made. (2.09 fixed rate per gallon) Never notified me. They told me I would get 2 deliveries during my contract. I got one, and another one 10 days after my contract was up without notification for $1.00 more per gallon than my fixed price. I called them to try to get my fixed price thinking they were a legit company that wanted to keep costumers. They would only give me a discounted rate if I agreed to their current fixed price. Not a good way to do business and keep customers. I have spoken to them couple times now about the price.

I responded to an A/C contract offer from Petro (pay for 2 years & get the 3rd year free). In as much as it came to a substantial amount ($700+) I was told I could pay it out @ $59. per month with no fee, which I accepted. Petro then (without my knowledge or permission) placed my oil payments on a budget plan (which I have never done in my over 3 decades of dealing with this company). This action led to a series of incomprehensible bills (which took 5 months of calls to finally discover what was done without my consent). I was then given a royal runaround & they would no longer respond to my phone messages.

We went with Petro a couple years ago with a coupon to save money. Slowly their prices went up and didn't check around till THIS year! They filled my oil tank in Dec and I didn't pay attention to the cost per gallon. They filled my tank up in Jan 2018 and my bill was almost $650. This took my attention and they charged me $3.89 gallon. I looked back at Dec and was charged $3.59 gallon. I looked at Maryland average and it was $2.99 gallon. Here I am a loyal customer and was charged almost $1.00 per gallon than average. What a rip off! I sent them a letter to close out my account and of course, I got a call trying to keep me as a customer offering me $2.59 gallon. After already being screwed - NO THANKS!!!! I took my business elsewhere!

In November, I signed up for a Petro account for the water boiler in our new house which powers the heat and hot water. It is an oil delivery and service plan paid on a monthly fixed budget. We needed service on the unit around Thanksgiving time because I remember scrambling around the holiday to make sure we had heat and hot water before a bunch of family were to come over. The reset button had tripped and the unit wouldn't stay running for more than 30 seconds.

I just purchased a house on Long Island. I am new to having oil services. Before signing up with Petro I shopped around. Petro was very nice when I signed up but that was all a trick. We had a problem with our heating unit (only some rooms would get hot). They sent a technician to come take a look. The minute he got to house I felt something was off. The technician needed to see the back of the unit and asked me to move my washer and dryer. Yes I understand it was blocking it but the technician could have helped. After moving the dryer out of his way, he basically told me he cannot fit in that location and I have to do the work. I squeezed into the area to remove the filter that was filthy. He said, "This is why you don't have adequate heating." He said the problem was fixed. I was very thankful.

We have been with Petro Oil (Maryland) for a few years. The customer service used to be very good as did their prices. We persuaded my mother to also switch to Petro Oil. Now... Things are different. The customer service is sub-par at best and prices are higher than all other local heating oil providers. My mother, who senior citizen and a widow who lives on a very fixed income, was treated very poorly. We will both be leaving Petro at the end of this winter.

Have been with Petro for more than two years, their oil prices are more than $2.00 over published prices in RI, and over 50cents per gallon more than average "high" prices. Service plan is adequate but they are robbing their customers.

We have been customers of Petro for several years. Over the past few years, we rarely needed a service tech come to our home. Recently we experienced hot water leaking from our boiler. We had 2 separate calls with techs come and change parts but problem kept on happening. This time the temp outside was near 5 degrees, we called in for an emergency service call around 2 pm they said the tech will be at our home between 5-8 pm. Great! But not the case, around 9:30 pm we called again and they said the tech was running late and will be at our home by 11 pm. Again we waited, at this point we have a 5 gallon bucket of hot water filling up every 20 minutes! By 12:30 am, still no show, we called again and at this point we had to stay near the burner to keep emptying buckets of hot water, we pleaded with the rep on the phone to have someone come ASAP.

I do have to say I just signed up with Petro Oil a few months ago was set up on a contract plan and make monthly payments. I recently had an issue with my boiler and they came the same day. I was impressed and am glad I chose them. And the best part my contract covers the boiler part so I didn't have to pay. I would recommend their service.

I've had Petro for a few years now, with no serious issues. However, my oil tank was near empty in mid December and I had to call in and request it to be filled, even though I am on an automatic delivery. My first issue with this delivery was the inflated price per gallon of oil, $3.79, when the average price for local companies was around $2.50 to $2.70. Additionally, I was aware that their prices have always tended to be on the high end, but not a dollar more! I called to question the bill and the inflated price, and was told that they charge more because of their superior service, and received a forty dollar credit. I also let them know that it seemed very convenient for them to supply me with oil at an inflated price when my tank was so low.

Service contract for 350.00 and they still charge for service 200.00 dollars for a thermostat. When you call the 800-number for service or a oil delivery which you have automatic delivery, on hold for 20 minutes or longer. Cancel both service contract and automatic oil delivery.

I am in shock reading the reviews. I cannot say enough good things about Petro. Their customer service is stellar and cannot be beat. Charles is always there for you and he provides his mobile phone should he not be in the office. Deliveries are prompt and if we need service they are there in just a few hours. I have no problems with their pricing and I do check oil prices periodically. Petro’s always in line with other RI companies. In my mind Petro has been a 5 Star oil company for the 4 yrs we’ve been with them. Thank you Charles for all you do for us.

I have been a customer of Petro for over 22 years, and have only recently noticed that the price they are charging me for oil was over $1.00 per gallon above NYSERDA prices for Long Island. When I confronted them with this situation, they claimed that I needed to purchase a capped price contract in order to receive a lower price. This is nothing more than a sham, to lock you into an expensive contract that you cannot cancel without a stiff penalty. They also claimed that they needed to charge more for their oil because they have 24/7 service. Really? Read the other reviews about their service and decide for yourself if it's worth it to do business with them.

I had my hot water heater replaced in October 2017. Well since then I’ve had a technician come 6/7 time because it has been leaking. I was told I got a faulty hot water heater and it would be replaced. It is now January still no replacement heater. Oh and now the pressure pipe is leaking because it has been let go for so long. I had a technician come out on 1/16/17 who couldn’t do anything except for “just turn the hot water valve off”. Yes that really solves my problem of no hot water in my house. My basement is getting ruined and my patience is getting thin. This is not acceptable at all especially when there is a infant in the home that I have told the technicians and customer service multiple times.