Petro Reviews

Petro and its associates are a bunch of rip offs. A bunch of scammers. Smh. No good. 😈 Since I started using them last year 11/01/2025 Everything went downhill with my boiler. From one thing to the next to the next to the next. Yet cannot get it fixed. Never use this company for your boiler needs.

I have been a customer of Petro for over 16 years with a service contract and my oil delivery. I have used them to replace a hot water heater and an entire ac system in 2022. This past winter my hot water heater burner went bad and after 3 visits they finally replaced it and it was working fine. On 6/25 I had my service tune up which is part of my agreement and on 6/27 the hot water heater burner (2 months old) was tripped out. I reset it and called for an appointment to check it because 1)it was less than 2 months old and 2) there were just there 2 days prior. Tech came and said he did something (how does this need to be done 2 months after install). I got a bill from them for 104.88. Not a big charge but why am I being charged? Your company was just here 2 days earlier for a service and oddly something stopped working and the burner is 2 months old replaced by them.

First problem I had was with service person. I have the company who installed my propane boiler service it. I was having problems and my HVAC guy said it was a bad regulator on the side of the house. I called Petro to change it. The Petro guy came, smugly smirked and shook his head and told me it wasn’t the regulator. At which point I told him it’s old and I'm the one paying for it. Just change it. The regulator WAS bad. This past winter they didn’t fill my tank until it was all the way down to 12%. Condensation caused more problems with the boiler.

FYI, I have been a Petro customer since 1972, however, after season this may be my last year. I have a oil fired furnace which is also used to heat my domestic hot water. I've always had a contracts for oil and maintenance through Petro. About a month ago 4/28/2026, they scheduled my yearly tune-up. Less than a week later, the unit shut down; thankfully, it is almost spring and did not need to depend on it to heat the house. Called the evening of 5/5 and was told a technician would come out on Wednesday, 5/6. After the visit, the furnace shut down again 6 hours later. Thurs 5/7 technician works an hour and gives up, says a more qualified tech will come tomorrow. Fri 5/8 serviceman works on unit for 2 hours and says he has to order a part and will be back first thing Sat 5/9. Waited until 2 pm on 5/9 and decided to call and see what the holdup was.

We should have read these other reviews before doing business with this place, would have saved ourselves a likely scam! My wife was explained the plan options, repeated them back to confirm, we (thought we) signed up for a rate that had a $3.81 per gallon ceiling, and our last bill was $5.50 per gallon. We tried to resolve the situation but they wouldn’t budge. We feel like this was a textbook bait and switch… like deliberately poorly communicated to have us fall into this exact trap. Lesson learned. Highly suggest not rewarding this company with your business, don’t make the same mistake we did.

I had an AC service appointment scheduled for over a month, and the company cancelled on me an hour and a half after the appointment window was already supposed to start. This was extremely frustrating because my job has very strict limits on work-from-home days, and I used one of my limited allotted days specifically for this appointment. The cancellation was not just inconvenient — it wasted my time and impacted my work schedule. What made the situation worse was the customer service representative who called me. They were rude, unhelpful, and showed no concern at all for the fact that the company had wasted a customer’s time. There was no real apology, no sense of accountability, and no effort to make the situation right.

NEVER EVER use this company. Ever since I had a tune-up on my heating furnace - it's all gone downhill - and they want me to buy a new heating unit and say my current one is unsafe which is not true. NEVER EVER EVER use this company. They are scamming people into buying new heating units.

These companies should be investigated for potential RICO violations related to price gouging and monopolistic behavior. They operate a separate company, Millrose, to which they refer their own business. Millrose then deliberately marks up invoices, knowing the client has tank insurance that provides a $2,500 credit. In effect, they are paying their own company an inflated amount while structuring the final price to appear close to market rates—only after applying the insurance credit.

Price gouging. I expected a hike but $6.239 per gallon is outrageous. As a customer on regular deliveries a email discussion about the current market situation would have been appreciated. A simple, "Bear with us as we all navigate this crisis." The heat is officially off as of April 1st in this household.

Reckless installation of oil furnace. Even though under warranty and the instructions were left inside, they refuse to make good. I now see 1-star reviews all over the place. No wonder.

I have to join the "one star rates" in regard to billing discrepancies. My online account dashboard indicates I have no pending service charge for a call in February. The situation is that upon smelling gas outside, I called the local Fire Department and Petro. The firemen found a squirrel had nibble through the grill gas line. They turn off the gas supply at the cut off valve on the deck. I called Petro back to advise not to come, BUT they said since reported it they must come. So a technician came and I explained the situation. He said he would look around and there would be no charge. In my account under Services for that specific date it says "$0". So I believe him. But the Billing Department sent me a bill anyway.

I want to make a complaint on Petro oil who makes my delivery in Bronx, NY 10452. I believe they are Price gouging. My last delivery has doubled. The rate was $6.549 a gallon. And it has been going up. I contacted them. And I don't agree with what they said. They don't go by market rate. They can apply whatever they want. Unacceptable to be me. And Mind you, we have been with them for 45 years. Which was combined oil, when parent have passed away we the inheritance home. We had to make a new account. With petro oil who is affiliated with them. Thank you. Janet

They are an automatic delivery only company, so they deliver oil whether you need the oil or not and they deliver when the price is high. You can’t delay delivery according to their agreement. This is the most advantageous company I have ever worked with. Terrible.

This is why mergers are horrible for competition. Petro started to buy out the competition around me and now the services...PC and best way to describe it, SUCKS! They actually came out and did a walkthrough of my facility and I am still waiting for the quote. I have called several times after to try to get this quote and they don't even call back. I'm not sure that you have a better option being that they likely own everyone else but if you do have another option, even if it costs you more, you'd be wise to consider it.

Horrible company; they changed policy recently and having so many issues to get heating oil. They expect to change a vent in a day when they do not offer the service and impossible to find a company to fix this in a short period of time. Several customer experience issue due to a recent change in policy. They left my entire house without heating during cold weather. Customer service does not have an idea how to support the customer.

Petro Oil is one of the worst companies I’ve dealt with. In less than ONE MONTH as a customer, they delivered oil THREE times and charged outrageously high prices. They try to upsell unnecessary services and use scare tactics, saying it will “cost more” if they have to come back. Completely unprofessional. Customer service is dismissive and unhelpful, and the technicians are always late with zero respect for your time. Overpriced, pushy, and poorly managed. Do yourself a favor and go with another company.

I am counting the days left on my contract. There is no way I will be renewing my service. After taking to friends I am paying more for oil and service contract than they are and not by a small amount.

On February 9, 2026, during an emergency blue code alert when the temperature dropped to minus 8 degrees, my account was temporarily put on hold due to a pending balance. While I understand the importance of billing accuracy, I had been making consistent partial payments. However, the company's records inaccurately indicated that I had half a tank of oil left when, in fact, I had run out completely. I had a burner tune-up in October; they should know if there is anything wrong with the furnace.

Check the ConsumerAffairs website on this company, and it will bring clarity to this company. 491 one star reviews. https://www.consumeraffairs.com/utilities/petro_oil.html. They increased our oil delivery over a dollar to on our last delivery, (over $5 a gallon) even though the price of oil has gone down. They are 45% over other companies in the area. Yes, I got quotes and asked friends what they are paying. Petro is an a rip off, look elsewhere people, highest price in long island that I can see. You have to wait to on the phone to talk to anyone, you are always put on hold, every phone call is at least 30 minutes long. Even customer service talked over me and quoted the war in Ukraine affected their prices. We have decided to move on to someone else.

Don’t know why I stay with Petro. All my friends and relatives pay way less with other companies. This will be my last year with Petro. I’m at a ceiling price of $4.39. Supposed to go down when oil goes down. It never changes. Petro is a big rip off.

Recurring boiler failure that Petro failed to resolve despite charging over $1,000 for a prior repair. When the oil tank drops below half, the boiler stops receiving oil—a known issue Petro previously diagnosed as air entering the oil line. On 02/08/2026, during extreme winter weather, we lost heat and hot water again. The technician refused to inspect because the boiler was temporarily running and left. It failed again shortly after. Despite advertising 24/7 emergency service, Petro took over 10 hours to return my emergency call and still could not dispatch a technician for days. I have an infant and an 80-year-old in the home. Petro also refused an emergency oil delivery and prohibited using an outside provider, leaving us without heat and without options. This is not emergency service—it’s unacceptable.

One star is way way way way too generous. I have never received worst customer service in all my life. I have a service contract with this company and I have no heat. I have called at 12:30pm. No one answers. Called many more times as well. The recording says, 'Your wait time is estimated to be more than 30 minutes," or they will hold your place in line and call you back when someone is available. It is currently 9:45 pm (Over 9 1/2 hours since I originally called) and have still not been permitted to speak to anyone at all, never mind someone actually coming to fix the issue. While on hold, I'm forced to listen to their false advertising that someone is always available to help 24 hours a day 7 days a week, quick and reliable. There is ice forming underneath my baseboard. I will have to sue this company if my pipes burst. Is this some kind of cruel joke?

I have been without heat 6hrs. On hold with Petro for 4hrs. No one is responding, I've tried contacting them online message. Came on. No agents available. All the numbers they show have the same message. I'm a senior. I need heat. If I could give them a zero I would.

Purchased a gift card for $100 and for some reason the money never applied to the card. We called the number on the back thinking it would be a quick fix. I was told to email front and back of the card and the receipt, so I did that. Ultimately they gave me the runaround. After speaking to several different people by email and phone they decided to only give us half of our money back. Not sure how they think they will stay in business treating people this way but our household is switching to ultramar. Maybe they will honor their gift cards. Crooks!

Up until this delivery, the company was good about making sure I got refills well in advance of my tank getting empty. The price markup has always been a bit high (I've tracked it for about 2 years - very little consistency with how they mark it up either). So this time, my estimated delivery date was 1/20 (plenty of time until empty). Got a call on 1/23/25 that said the driver broke down and my new scheduled delivery was 1/27. Waited all day, nothing. I called late afternoon, person said they have a printed ticket which means it's on the truck, so they'll be there today or early tomorrow. Tomorrow (1/28) rolls around, nothing all day. I call again, person tells me I've been scheduled for 1/29.

For the last seven years, we’ve had no issue with Petro. Always deliver before we run out. It seems their estimate of how much oil we have in the tank is rather accurate, and they have never let us get in the danger zone. This last 6 months, however, that seems to have changed. I’m not sure if this is a cost-cutting exercise, but we have been left without oil twice. Requiring me to use diesel to keep the heat on and stop the house freezing. Both times, there has been no notice that the delivery is not coming so no chance to find an alternative. I’m still sitting here in the cold. Waiting for oil.

They charge way too much. One cannot start a contract until Oct when the prices are highest and they charge way more than average and they will double up on deliveries. I was paying 800 more than with another company.

I would give them 0 stars if I could. My mom who is 80 years old was without heat for 10 days in one of the coldest weeks in winter (19-20 degrees). They didn't deliver the part when they said they would. The owner didn't bother call us back in an appropriate time and of course they didn't show up during the window they gave us. I'm furious.

If I could give them negative stars, I would. My husband and I have had the worst experience we ever had with any company. We had two oil accounts with Petro. One account was for our Airbnb, the other was our home. We set up auto pay for both accounts and instead of applying the Airbnb auto pay to the Airbnb, they applied it to our home and stopped service because the Airbnb account had no payment applied. We called them multiple times before they transferred the funds to the Airbnb account. Each time, explaining that we have two separate auto pays and one should be paying for the Airbnb. This happened every couple months over the course of three years.

I had a leak in my boiler. At 2 pm they told me to turn off boiler. I was watching my grand kids. One is 4 months old and the other is 3 years old. It is now 8 pm. Still waiting for them to come while my boiler was leaking with no heat in the house watching my small grandkids. I been with Petro since 2011 and this is how I was treated. When my contract is up I will be looking for a new oil company.

I hired Petro Home Services in mid January 2025 to tune up and clean my boiler. October the same year I had a well issue where I had to hire a different company to come out because it was the weekend. The other company that came out to replace a foot valve in my well noticed that my expansion tank and valve were defective going to my boiler. The expansion tank was full of water when it's supposed to be full of air and the valve was malfunctioning. They also told me that the furnace looks like it needs a tune-up and cleaning because it was running really rough.

Petro has been reliable when it comes to delivering heating oil and propane. Unfortunately, their service department is a completely different story. After nearly ten years as a customer, I’ve learned that they are not certified by the manufacturers of the heat pumps, air conditioning units, or boilers they install and service. Unless you’re technically knowledgeable, you would never realize the shortcuts being taken.

Based on these comments my suspicion has been confirmed. I will not be renewing with this company. I’d recommend anyone using them or considering them to keep detailed notes, keep track of all conversations, take pictures of your oil levels before deliveries. But having to do all that is a bit much so….

We were loyal customers of PETRO for 26 years, but they've lost their way. Charging for services they never provided, charging for services under contract using dishonest practices, technicians that are outright rude and less knowledgeable about their jobs than they profess to be. If you're thinking of using PETRO for anything, don't. There are plenty of good companies willing to put the customer first without signing up for PETRO. I'd give them a zero but they only go down to a 1. And come to find out, they're not even listed with the BBB - that tells you all you need to know.

Petro came to give my boiler a checkup. A few weeks later it started making noises. I was having an extension built on my house at the time and I asked the plumber on the job to take a look, It seems the tech turned off the water to the boiler and never turned it on. My boiler was "dry firing" which caused the boiler to crack. When the feed was turned on it started leaking. I converted to a high efficiency gas boiler and hot water system. Bye Bye Petro.

On 7/22 Petro was hired to service my boiler. 5 days later my boiler exploded. Petro told me that if happened 2 days after the water flooding my basement they would consider the merit of my claim but because it was 5 days it bad luck. Question... would you hire a manager that answered customers like this. I will post his name later. Absolute clown! Bodily injury is not bad luck. During Petro into bankruptcy for bodily injury is managerial incompetence.

Our boiler began spraying water in the morning. Petro came to service it and said they needed parts. They turned off our water and said there is enough water in the tank to flush toilets and they would come the next day with parts. There was no water so my husband and I who are in our 70s could not flush the toilet or use water for 24 hours. The next morning when they said two technicians would come they delayed it until the afternoon. One technician arrived. He said Petro had send the other technician who he needed to help home. We called Petro and said we can't go without water for 2 days. It's dangerous for people in their 70s especially when it's 100 degrees out for 3 days in a row. As I write this we are having to go to the bathroom outside as the toilet is so clogged. It will be 50 hours if Petro even comes tomorrow.

A Petro customer for over two decades (heating, a-c, and generator), I have cut all ties with this company for various reasons, but mainly because it does not honor its service contracts. Petro's best technicians seem to have left for better pastures, and their surrogates can be incompetent, like the one who misdiagnosed my stand-by generator, one that Petro had installed a decade earlier and serviced since that time.

Total scumbag scam company to the point where they train their staff to scam the customers. Thank god I didn't do autopay. Before I even get into their scams, they don't even have an email anywhere on their website, invoices, or contract, and they will refuse to give you an email. They literally said "WE DON'T HAVE AN EMAIL WE CAN GIVE YOU"!!!

These guys are the WORST! They sold us a new system a couple of years ago. It was installed by a subcontractor. Petro is clearly unable to maintain or repair it. We've had 10 service calls in the last couple of weeks. Each time they tell us they have to order parts and come back/ Each time they install parts the system fails in a couple of days. One time it failed 3 hours after the "technician" left. They charge a premium rate and give no service. Their "emergency" response time has been 24 hours or more.