Petro

Prompt, friendly, fair. My wife has severe breathing problems and needs air conditioning. Ours quit working. I called for service and they schedule a technician the following morning. He was on time, diagnosed the problem and invoiced a very fair price. I would highly recommend their service.

I never really write reviews but I just felt like I had to mention a few things. My mom doesn't speak English AT ALL and Julie just happened to be the rep she spoke with. It was so great having a Mandarin speaker. Usually I have to do every little thing but my mom told me Julie answered all her questions which is a first as she is tough to deal with as is. Thank you Julie for a seamless transaction and being so patient with the elderly. 5 stars for Julie and Petro!

I've been a commercial customer since 2010. As a PM, they have been incredibly responsive to my building issues. I've usually dealt with Lisa ** and she's been a great help with getting me answers on projects while meeting me with competitive pricing. I've been a customer and will continue to be a loyal customer because getting great service without getting gauged with paying a huge premium does not happen, especially in NYC!

It took them three technicians to get our annual tuneup right on our furnace. The second one came out and threatened us if we said anything bad about the first who was his friend. The same thing happened with the air conditioning tune-up. The second tech is coming up in two weeks as of this review. I don't know what is wrong but I have never experienced a company this incompetent in my life. There are plenty of good local companies that will service your heat/AC systems and be glad for your business. If you make no other decision this year, make the decision to stay away from Petro.

Oil prices are extremely high. Do your research before you sign with them. I am a new homeowner first time buying oil. I did not research. Signed up with them. Got my first delivery. Bill was left outside in the rain all day. Did not receive anymore bills from them. Tried calling. Got it paid then received a bill for a cancellation charge of $400 or was told I could save that by resigning up with a $500 fee. Terrible company. Go local. Will be treated better and save money. Prices were about 0.40 cents cheaper per gallon.

Petro Home Services is a a TERRIBLE company. They called me in February and worked out with me that if I paid 36 bucks more a month then I wouldn’t have a balloon payment at the end. THEN they slipped in an extra delivery just to really screw me, and now the balloon payment is even HIGHER than it would have been. These ** oil companies are crooks! To make things worse, you try to talk to other oil companies before your contract is up and THEY’RE ALL OWNED BY THE SAME COMPANY AND WON'T EVEN TALK TO YOU!!!

First of all they have an "Early Termination Fee"... which is really an extortionist means of intimidation. They experience no losses, material or otherwise. This is a means by which they feel that they can keep the normally timid masses under their heel. They tout themselves as a "full service company". That they are. They service your wallet and not much else to the benefit of the customers... except charging them $0.40 more per gallon than any other of the local firms. They did "pack" my tank at the end of the heating season. Knowing that my money has been "tanked" by the driver that refuses to obey a sign not to fill more than 50 gallons. Serviced again.

Stay clear of this company! They use bait and switch tactics. And rip you off. They will tell you one thing yet do another. And then tell you to pay more money. They need to be investigated as I am not the only one with accusations like these.

I bought a house in Ct and had oil heat for the first time. I used Petro because they were the most recognizable name. I was under contract for the first season but did not renew. Since I had now been living in the area for over a year I decided to explore some of the local oil service providers. Well before the next winter Petro made a delivery to me (despite not renewing my contract) and charged a price that was just about double everyone else. When I called them they offered discounts based on renewing my contract and staying with them another year. If I did not renew the excessive rate they charged would not be negotiated. I signed with someone else for significantly less and personal courteous service. At a time when heating costs are a significant part of everyone's overall expenses and when every dollar counts, it is disappointing that a company would use such tactics to retain business and intimidate customers.

I have been a customer for a few years now. If you are looking for a Company with helpful nice technicians to meet your heating and cooling needs Petro has them. BUT! attached to them is the most incompetent, inadequate, subpar and the most archaic systems for billing and delivery around. You want all this baggage, so you must love frustration, then Petro is definitely for you! If I could I would give them zero stars. This company cares a lot about making money and not about their customers!

I would love to give zero stars but I have to give one it says. I am supposed to be locked in and a set rate per gallon but the last time Petro filled my tank they charged me almost $4 a gallon. I received a bill for $700 and the receipt also stated they had to make a double fill. I only have one tank and was not empty when they can because they came a couple of months prior. I have never paid that much for my tank to be filled and when I called to question it they said we cannot do anything about it. You owe the money and the double fill. They said they go off what the machine prints out for the receipt. I know I was scammed but they are refusing to look Into. I have been a customer for 7 years and all of a sudden I am having nothing but trouble with Petro and overcharging my acct.

Do yourself a favor. Don’t do automatic deliveries. They’ll charge you the top price of heating oil no matter what. It could be 1.59, and they’d charge you 3.69. Place is a rip off. After 3 deliveries, $2500 bill. $800 to not even fill my tank? **. Stay away. Stay faaarrrr away. I’m putting a lock on my tank to keep these criminals out of it. Petro Home Services is complete rip off. Your warning is here. I hate reviews but damn if they don’t rip people off.

Updated on 5/20/2019: Months have gone by, and I still receive weekly calls from Petro telling me about the balance on my account, even though I explain the situation to them each time. They've made no attempt to rectify the situation, however are still holding me accountable for the oil delivered when I had been out of the house for over 5 months. One week an employee even told me that if I submitted paperwork proving that I was no longer living in the house at the time of delivery that they would reallocate the charges as necessary. I've done this and Petro will not honor this.

Always trying to get money out of me. Everytime. This last instance is for my fireplace. Petro never delivered even though I had a contract with them. It took 2 weeks and my propane tank ran dry. When he did show he filled it and blew out my lines which with the amount of pressure he used blew out my pilot and my valve. He could not fix it so I had a company come in that could. The company suggested a new regulator was needed on the propane tank that BELONGS to Petro. I called and was told there would be no charge because it was THEIR regulator. 2 weeks later I get a bill for 119.49 for a diagnostic fee. These people are thieves.

I had Lewis Energy who was taken over by the mob Petro. I was on automatic delivery and didn’t receive oil. It was a glitch in the system. Petro didn’t want to pay for drivers and overworked the ones that they had. When Petro took over a bunch of companies like Lewis, they doubled their service contracts. I was paying 175 for a service contract and when Petro took over they charged me another $188.00 because their service contract is almost 400 dollars. Petro took these customers on and slipped these charges in without most people knowing. Petro delivers their oil always at the ceiling price, if oil goes down they still rip you off by charging you the ceiling price which is higher than any other company out there. If you still have these thief’s in place call them after every delivery and tell them to charge you a lower price.

If there is no star I can give them and they ripped you. They promise something else and deliver some else. At the time of taking service they told us they will charge according to market price but they charge more than that. Market price is 2.69-2.99 and they charged me 4.049. Please do not buy heating oil from them. Introductory price is good after that they will ripped you. Please read all reviews most are the talking same about that, I am with them from 2 years they just charged me too much.

I am on a 2 year contract. I chose the ceiling option where i locked in at 3.89 per gallon. The reason I did this was that if the market rate is lower than the 3.89 per gallon I should be paying that price. I've had 5 deliveries this winter and the lowest I paid was 3.88 per gallon. I checked the NYS average oil price which was 2.69 per gallon. I called the Hudson Valley office and was told that even though the market price is lower I have to pay for the service of locking in at 3.89 per gallon. If I wanted to terminate my contract they will charge me $700.00. I have never been treated so poorly and been lied to. I was sold on the ceiling price to take advantage of the benefit of the market price. The first year I was with them they honored that. Then I signed the two year agreement and they refuse to charge me the lower price. What an unethical way to run a company. I'm very disappointed.

I was a Petro customer for 15 years, mostly because my wife managed the utility bills and liked having auto-delivery and peace of mind of a service contract. We recently divorced and I did a review of our Petro account. I looked at gallons delivered, average price and compared against historical pricing data. In 2018 ALONE Petro was over $600 more than Cash on Delivery pricing and about $400 more than another local company my neighbor uses. At many times Petro is selling heating oil at MORE than what it would cost to buy automotive diesel, which is a cleaner higher grade fuel and has NJ and Fed taxes!

Failed to fill tank, furnace quit working - I’ve been with Petro oil for 20 years. Twice a year they call me to let me know they’re coming to fill my tank. They called to set an appointment Thursday morning for Friday. When I got home Thursday night I had no heat. Long story short the tank was empty and as a result my furnace failed. The technician was at my house at midnight and told me the circuit board was fried but It was just a coincidence that they happened at the same time (Common sense dictates there was a domino effect. When my furnace couldn’t get oil it overheated and fried the board Which in turn trip the circuit breaker OK. It is a possibility that the fail system which should’ve prevented this didn’t work. However If my tank was not allowed to run out this would not have been an issue).

Horrible service! I was told that as part of the contract they will come and do cleaning and replace a filter for the furnace! The guy came in, turned my heater off and said I will not start it back up since it's old and not working properly. There was no issue with the furnace before. They refuse to start it back up and threatened me that they will stop oil deliveries if I or a contractor that is not employed by PETRO will start it up or inspect it or if needed fix it. It's 18 degrees outside and I have elderly parents living here.

Before I sign the contract for the variable rate of the oil service for my rental property, I changed my mind because I may need to switch gas. The sales rep from Baltimore area told me no problem, I don't need to pay anything and I can cancel the service, since I DIDN'T EVEN SIGN THE CONTRACT OR USE THE SERVICE. After that, the nightmare happened, I keep getting the bill even plus late fee for the service I never used or signed for. It has been 2 months. Every time when I talked to the Petro service staff or the sales guy they all said they will take care of it. However, I am keeping getting the bill. It is ridiculous to me or apparently not legal to me to charge customer for the service I never used or no signed contract existed. Don't go with Petro service if you want to have peace of mind. I am hoping to get some help from here so I can stop the nightmare.

I bought into the door to door salesman who left me the bill of goods on my door. Here's what happened after I signed up: Four days of scheduled deliveries came and went, to the point where I was going to run and and kept calling to plead with them that I was running out. I literally got down to the last ten gallons of that before they arrived. Their response each day? "You're scheduled for delivery today."

I have been a long time customer of Petro, and have renewed my service contract with them yearly. Even though the price keep increasing and increasing. For my protection I choose the Ceiling price option and locked my rate at $3.779. According to the agreement if the Market price is Low I will always be charge the Market price but if the market price is higher I won’t pay more than my Locked "ceiling price" which as per NYSERDA has been in the 3.20s per gallon range. But Petro have been charging me the ceiling price of 3.779 for every single delivery from November to February 19, 2018. For a 225 gallon tank, that is a huge price hike. Where is the justification for this?

First, their pricing models are deceptive and their reps clearly use scare tactics to try and get you into a more profitable plan. When we originally signed up over a year ago, oil prices were declining and were forecasted to remain low. However, their rep kept ensuring us "prices are going up, they're going to get worse, this plan is better." Right... When we didn't want an oil delivery for one month due to low use and that we were going to be away, they hit us with an early termination fee of $399. Their contracts auto renew, but unfortunately I'm not sure where it says that in there, since I was never provided with a copy of the contract and they don't have them available in the online portal. So the only way to stop oil delivery temporarily is to pay them? And the only way to cancel their contract is to pay them? Save yourself the time, money, and aggravation, switch to gas.

Was told when I signed my year contract and from what I gathered from Petro.com that The Petro ceiling plan would adjust if prices went lower. Petro did not and was about a $1 more than local competitors at the time of my delivery. I contacted them multiple times by email about this, due to my work schedule, and the fact that I have emailed them in the past and had good experience that way, but this time I keep getting "Someone in billing will get back to you". Highly disappointed with the way they handled this, coming from the previous owner of my house never had an issue with the time they used them.

They keep putting oil every month or whenever they come around to take care of other people's business. In November they put 1900 worth oil. After two months had another delivery 1456 dollars. Today again 934$ supply. When I called today the lady told me to call back tomorrow and, speak with an account specialist. What is she doing there if she can't help? I think they are fraud, I am going to end my service on March 31. If I do IT before there is an early termination fee. Don't get in their trap. Search before you buy.

If I can choose 0 stars, that would be my rating. Petro service is horrible. They don't know how to handle an emergency. I was without heat and hot water during the most coldest days in winter. We requested for 5-8pm window, instead the technician came to see us at 1pm and we were not able to come home to meet him. Let me tell you about the technician visits, we have requested for half an hour notice, so we can get back home, but if we run late, the technicians harass you that if you don't get there, they will leave. Since we are so frustrated or desperate for their service, we plead with them or rush to get home... Dire circumstance.

I called in January, 2019 for a service call. It was between I think 5 & 6 at night. I was told because of the very cold weather they could not send a serviceman till possibly the next day. I asked them why and response was, "We are busy because of the cold weather and all techs were out." I had no heat and asked why a customer for about 20 years they would not be able to accommodate. They called the service office and said they could come at 3am. I thought that was crazy. They called back and said the tech would be at my house at 12am, 12:30 the phone rang and said the tech had an emergency and would come at 8am. Was mine not an emergency? He came the next day and did what he had to do. I asked him what the wax crystal was coming out of the pipe. He did not know and said I would have to call a plumber. I have a service contract with everything! Why would I have to call a plumber?

I was a customer a with Petro for 3 years before I became aware of their unfair pricing practices. Don't let them fool you with their story of how they are a full service energy provider. Based on my research, they are selling oil at a rate that's about 50% higher than other full service providers who offer auto delivery in my area. Do your research, and then cancel your service with Petro.

This company is a complete scam. I was referred to them by the previous home owner who used them and it has been nothing short of a disaster. I scheduled a delivery with the company and after receiving the delivery, noticed that their cost was much higher than any other local company was charging. After calling numerous times without resolve or answer, I received a call back stating that I signed a contract and that if I wanted to terminate the contract would be 399.00. I asked them where and when I signed this supposed contract, and they couldn't give me an answer either.