Petro Reviews

I had an AC service appointment scheduled for over a month, and the company cancelled on me an hour and a half after the appointment window was already supposed to start. This was extremely frustrating because my job has very strict limits on work-from-home days, and I used one of my limited allotted days specifically for this appointment. The cancellation was not just inconvenient — it wasted my time and impacted my work schedule. What made the situation worse was the customer service representative who called me. They were rude, unhelpful, and showed no concern at all for the fact that the company had wasted a customer’s time. There was no real apology, no sense of accountability, and no effort to make the situation right.

NEVER EVER use this company. Ever since I had a tune-up on my heating furnace - it's all gone downhill - and they want me to buy a new heating unit and say my current one is unsafe which is not true. NEVER EVER EVER use this company. They are scamming people into buying new heating units.

These companies should be investigated for potential RICO violations related to price gouging and monopolistic behavior. They operate a separate company, Millrose, to which they refer their own business. Millrose then deliberately marks up invoices, knowing the client has tank insurance that provides a $2,500 credit. In effect, they are paying their own company an inflated amount while structuring the final price to appear close to market rates—only after applying the insurance credit.

Price gouging. I expected a hike but $6.239 per gallon is outrageous. As a customer on regular deliveries a email discussion about the current market situation would have been appreciated. A simple, "Bear with us as we all navigate this crisis." The heat is officially off as of April 1st in this household.

Reckless installation of oil furnace. Even though under warranty and the instructions were left inside, they refuse to make good. I now see 1-star reviews all over the place. No wonder.

I have to join the "one star rates" in regard to billing discrepancies. My online account dashboard indicates I have no pending service charge for a call in February. The situation is that upon smelling gas outside, I called the local Fire Department and Petro. The firemen found a squirrel had nibble through the grill gas line. They turn off the gas supply at the cut off valve on the deck. I called Petro back to advise not to come, BUT they said since reported it they must come. So a technician came and I explained the situation. He said he would look around and there would be no charge. In my account under Services for that specific date it says "$0". So I believe him. But the Billing Department sent me a bill anyway.

I want to make a complaint on Petro oil who makes my delivery in Bronx, NY 10452. I believe they are Price gouging. My last delivery has doubled. The rate was $6.549 a gallon. And it has been going up. I contacted them. And I don't agree with what they said. They don't go by market rate. They can apply whatever they want. Unacceptable to be me. And Mind you, we have been with them for 45 years. Which was combined oil, when parent have passed away we the inheritance home. We had to make a new account. With petro oil who is affiliated with them. Thank you. Janet

They are an automatic delivery only company, so they deliver oil whether you need the oil or not and they deliver when the price is high. You can’t delay delivery according to their agreement. This is the most advantageous company I have ever worked with. Terrible.

This is why mergers are horrible for competition. Petro started to buy out the competition around me and now the services...PC and best way to describe it, SUCKS! They actually came out and did a walkthrough of my facility and I am still waiting for the quote. I have called several times after to try to get this quote and they don't even call back. I'm not sure that you have a better option being that they likely own everyone else but if you do have another option, even if it costs you more, you'd be wise to consider it.

Horrible company; they changed policy recently and having so many issues to get heating oil. They expect to change a vent in a day when they do not offer the service and impossible to find a company to fix this in a short period of time. Several customer experience issue due to a recent change in policy. They left my entire house without heating during cold weather. Customer service does not have an idea how to support the customer.