Xcel Energy

Xcel Energy


 3.2/5 (346 reviews)

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Overall Rating3.2 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 5, 2023

We just received a notice that indicates our energy bill will increase by an undisclosed percentage during "peak" hours, between 1 and 3pm and a further increase for the hours between 3 and 7pm. Our energy provider is penalizing us for using energy to prepare dinner during the hours most households are probably engaging in oven and dishwasher use. I personally suffer a digestive condition that require I eat prior to 7pm or sign up for a very rough evening. Ostensibly this is an effort to "protect the future" by reducing emissions.

I have two problems with this;
1: I was given no forewarning or voice in a massive paradigm shift in how my energy bill is calculated. I did not have the opportunity to opt in or out of any kind of energy saving program.

2: The onus of protecting the environment while an energy company provides energy services should be on the energy company. Not the customer.

This is brazen, anti-consumer, and should not proceed without protest lest we leave room for an even bolder attempt to price-gouge customers in the future. Thank you!

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Verified Reviewer
Original review: May 2, 2023

Xcel Energy has whored away their integrity by overcharging. Peak Hours Charging is a lie! Charging more for a circumstance that has always been is Criminally Corrupt! There needs to be a class action lawsuit, and the board of directors need to be imprisoned for theft of taxpayer money. Cheap Whores!

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    Verified Reviewer
    Original review: April 24, 2023

    Xcel sent me an email stating that they were going to change my meter to a smart meter in about one month. Expecting to have them contact me, I waited but didn't hear from them at all! Then out of the clear blue I get an email stating that they changed my meter to a smart meter with no notice to me at all!!! I have two no trespassing signs on the front of my house and at the back on the fence where you enter for access to the meter! So they entered my property like a thief in the night, (UNANNOUNCED) took it upon themselves to change my meter (NO DOOR TAG THAT THEY WERE THERE). The only way I knew was that they sent me an email that they were there!!!! Then when I contacted them they tried to fast talk me into believing that because they own the equipment that they have the right to enter my property!!

    They jerked me around for almost a month, I fought them tooth and nail to get it removed!!! They stalled me, lied to me that they didn't have a meter like the one they removed!!! My gate is now locked 24/7 and if they enter my property without notifying me I will call the police and will prosecute them to the fullest extent of the law. They are a bunch of weasels and are trying to pass these smart meters off to save you money, so guess what they double your bill instead!!!! All the consumers need to do a class action suit against these ripoffs!!!!

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    Verified Reviewer
    Original review: Feb. 22, 2023

    Dealing with Xcel has been the worst. Their customer service is hostile, no one seems to be able to fix an issue, and nothing is the company's fault. They double charged my account, and told me to fix the problem on the banking end. They installed smart meters, and now my bill is nearly double from what it was compared to last year. I hope to never rely on this company again, because they are the worst.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Feb. 1, 2023

    Xcel Energy provided electricity to my restaurant in Minnesota. Two months after the business closed, the electrical bill remained the same despite absence of operation and equipment. On top of that Xcel energy charged a random number of kilo watts - in my case 22 KW at the rate of $10.85 per KW; thus, adding $250 per month to my bill. Xcel energy called that "peak winter". When I called customer service to complaint a manager said, "We didn't know the business was closed"! Xcel Energy bills consumer 2-month late in order to avoid verification of meter reading, and to promulgate their fraud in billing.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 5, 2023

    We live in a small town in Colorado, Our CO detector starting going off this morning and we called Xcel and they sent out Wes, a very knowledgeable tech. He was extremely thorough and while he was here the detector went off again and he was able to determine it was faulty. He was here long enough to be able to tell there was no CO or smoke in our home and this was after he checked every possible source. We felt very relieved and confident there was nothing to worry about.

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    Verified Reviewer
    Original review: Dec. 31, 2022

    XCEL without warning increase our bill 150% in one month. Have lived here 27 years. Ceo makes 20,000,000 a year and tells everyone it's Ukraine while company making billions, do the math. People are dying from lack of affordable heat.

    10 people found this review helpful
    Verified Reviewer
    Original review: Sept. 29, 2022

    I'm from Northglenn and Xcel energy is borderline racist/ classist. I lived in an old apartment building that took section 8 for a while when I was young and we lost power 2-4 times a week for every week for hours at a time! Not only that but it was just our complex, the elementary school across the street and the suburban neighborhood around us never lost power once in the 2 years I live there. When you called them about it they would tell you "There's too much overhead usage" meaning Xcel prioritized giving power to the other ** middle-class people in the area while letting us poor folk spend 8+ hours a week without power!

    2 people found this review helpful
    Verified Reviewer
    Original review: March 17, 2022

    March 2022 Xcel Energy launched their new & improved website. (tongue in cheek) THE NEW WEBSITE IS A DISASTER! Their old website was confusing but the new one was built with CONFUSION in mind. They include the comparison from previous years to current but sadly the CURRENT RATE ISN'T Accurate! IE: My Feb bill for 2022 was $235 yet their "new website" says it was $301. WTF??? How can ANYONE TRUST THESE FOLKS? They are the most incompetent utility company in the US.

    13 people found this review helpful
    Verified Reviewer
    Original review: March 14, 2022

    Xcel is the far evil company, I will never use if I have choices. For over a year, Xcel has never sent any bill statements for both of my accounts. Thus I have to pay my bills with estimate. Even with my bank automatic payment, it requires me to prove again each month, that I have never known. Thus one account I paid $371 extra, the other one was $600 less, that charged me 12% interest, while the credit of $371 has 0 interest to me. The customer service and the managers are all very rude, who would drop my calls all the time as they are trained to be lined with the evil.

    11 people found this review helpful
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    Xcel Energy Company Information

    Company Name:
    Xcel Energy