Xcel Energy

Xcel Energy Reviews


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Overall Rating1.3 out of 5
See all 127 reviews & ratings

About Xcel Energy

Xcel Energy Reviews

ConsumerAffairs has collected 127 reviews and 243 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Nov. 9, 2023

I’ve never had a bad experience with Xcel until now. Xcel has hired a tree service by the name Tim Wright Tree Service. Their job is to clear tree branches away from power lines. This is the most incompetent, unskilled about trimming trees. They have multiple bad reviews. This review will attempt to explain the disgusting experience I’ve had with these individuals. They saw me watching them through my window and one of them grabbed his crotch and shook it at me about four different times each time grew more exaggerated. I don’t need to say how infuriated I was. I called their boss but with an outfit like this it didn’t go anywhere but between them with a huge horse laugh. This is the most lewd and untrustworthy, tree butchering “crew” I’ve ever seen. Very unprofessional. Don’t use them.

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Guzel increased rating by 3 stars.
Customer Service
After a positive interaction with Xcel Energy, Guzel increased their star rating on Nov. 8, 2023.

Updated review: Nov. 8, 2023

I’ve called back today and they were able to transfer bill to my name in 15 minutes.

Original Review: Nov. 7, 2023

I tried to transfer account on my name in new apartments. First it does not respond to what you press and it took me 10 minutes so system transfer me to customer service. Then someone by name Ann pick up the phone and pretended that she does not hear me but I could hear her. So she kept a line on for 10 minutes. The service in this company is unbelievable bad. I am from other country and my friends have hard time believing that this happening in America in main company!

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    Reviewed Nov. 7, 2023

    We had power with our solar and battery backup, which we are required to connect through Xcel. The neighbors had no power, and we were fine, until Xcel came into our backyard and SHUT OFF OUR SOLAR POWER, WHICH IS OURS, not theirs. This is going to be reported as ILLEGAL! It’s why we got batteries!

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    Customer ServiceContract & Terms

    Reviewed Nov. 4, 2023

    I contacted Xcel Energy regarding rebates for installation of a level 2 home charger for my electric vehicle. As it turns out you have to buy their charger and approved electrician! They say they promote EV vehicles, but on their terms only! On a side note, I called the recommended electrician in my area, left a message which was never returned! I wish we had another power provider here in Colorado, I would switch in a minute.

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    Reviewed Oct. 30, 2023

    If you can find a service provider other than Xcel then I'd recommend doing so. Prices are gouging, pain in the butt to pay. They want your money but only certain ways. If you can't comply, then you don't get to pay.

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    Customer ServiceOnline & App

    Reviewed Oct. 25, 2023

    I tried paying my bill through their website and it was returned because they do not signify checking or savings when they submit it to my Credit Union. This is the only company that I have this problem with. I have contacted customer service multiple times in multiple ways and they will not remove service charges. They insist that it is not their fault even though I am using their website to pay. I have never dealt with a company this uncaring about their customers. They are a monopoly in this part of Minnesota and it shows. I called my Credit Union and they explained to me what the problem was with the payment submittal, but Xcel refuses to budge. Nothing is their fault.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    Since Xcel is a monopoly, I don't have the choice of using someone else but they really didn't care about my dire situation. Due to a late payment, they canceled my budget billing without telling me or giving me an opportunity to remain on budget billing. Then because I was auto pay they took $741 out of my bank without so much as an email or letting me know until checks started bouncing.

    At this point they owed me $451 and I called to get that credit put in my bank account. They said they could only send out a check for $250 and that would take at least two weeks - to get the $451 they owed me that would take a month. Never got the $250 and on the date of my last phone call they credited themselves the $451 for future bills. Waited for the check for nothing. The lady was matter of fact and did not care if I didn't have food or shelter. This company sucks and I would consider leaving the state to never have to see their name again. XCEL DOES NOT CARE ABOUT ITS CUSTOMERS!

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    Customer ServiceStaff

    Reviewed Oct. 23, 2023

    My husband and I had been receiving multiple bills after we had stopped living at our old place. I expressed to the customer care agent that even though the notice said it was final, we continue to keep getting billed and I was afraid of being billed again. I explained that I cannot see the old account in my account online anymore and I am worried that we will be billed again. The customer care agent referred me back to the bill and asked me to read what it said before proceeding to say I have to hang up because we have other people waiting and hang up. So I still don't know if we will get charged again for a place we don't live at. That was the most rude conversation I have ever experienced from customer care.

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    Reviewed Oct. 23, 2023

    Have made several attempts to stop my service for three months now. Can never get ahold of customer support, website gives me an error when attempting to remove my bank account, also will not let me cancel my enrollment in auto pay.

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    Contract & TermsPricePunctuality & Speed

    Reviewed Oct. 19, 2023

    I was on a payment arrangement. I paid on time even a little extra down the line. They said I was short about 50 cents so contract was terminated. After explaining to them I was told a certain price and I paid it plus extra. They finally told me yea they see the mistake but since services are already off they can't put my contract back in place.... Worst company ever dealing with....wouldn't even give it a star if I had a option.

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    Xcel Energy Company Information

    Company Name:
    Xcel Energy