Xcel Energy Reviews

Worst energy company. I have lived here in Denver for a year and the power has gone out more than my entire 37 years I lived in California. I can’t wait to get out of here and away from this awful company.

I would give it a zero if I could, I’ve lived in the same area for 40 years and the infrastructure is like ww1 era, absolutely terrible service we have more power outages than ever, and they have put up hundreds if not thousands of homes in this area and the same old infrastructure, if my neighbors and I had an option to go with someone else we all surely would, but I guess we can lay some blame on this horseshit state of Minnesota too.

Xcel is a monopoly, they cover nothing as a company as dish out their expenses to their customers. My bill jumped $40 from my average. It didn’t seem right to me, I actively made sure I was using less this month. I call in and get “well that’s what the meter says” It’s never the customer service members fault but they’re so unhelpful because that’s exactly what the company wants. I’d love to switch to an alternative but there isn’t any. So you’re just stuck with an exuberant bill and no help.

They suck. I get my electricity and gas thru them and while they sent me a paper congratulating me for using 38% less energy than an average household my size they bill me $88.00 for one month of usage with using no A/C, taking cold showers and hardly no cooking at all. I have energy saving bulbs and I keep nothing on if I'm not in the room or using it..

Another power outage. The weather is perfect. It's not hot, cold, snowy or windy. Just another outage. They estimate it will be 3 hours before power is restored. They also want to raise rates by 8%. They know customers don't matter because they have no other choice for power. Ridiculous.

Not only has our neighborhood's Xcel bills doubled (or more) in the last year, but now they stopped telling customers the reason for outages. Seems rolling blackouts are the new norm, this morning we had thousands lose power across the state and for the 3rd time this year - the agent refused to tell me why. They used to tell you why there was an outage when they texted you. Oh yeah, they used to text you. Now it's just random outages during the middle of the daytime, lose all your work - and wreck up your most expensive appliances and electronics constantly. Make sure you have a surge protector on EVERY electricity using item in your home if you have Xcel.

I had a reward balance of approximately $25 on my Xcel Energy app. When I recently logged in to claim the reward, I could no longer find it. On 6/1/2026 customer service informed me that the reward card program had been discontinued. What happened to the reward balances that customers had already earned? I understand that the rewards program has been discontinued. However, I am trying to determine what happened to rewards that had already been earned but not redeemed? Customer service was unable to provide that information, would not direct me to the department or individual responsible for the program who could explain how unredeemed reward balances were handled when the program ended?

Xcel continues its trend of being unreliable and unwilling to do anything about it. Yet another power outage that is 8+ hours, another refrigerator full of good food wasted, and a customer service rep that is unwilling to listen or do anything to help. They even tried to blame me for my app issue that I have called about for the 3rd time, still not resolved. If I had another choose I would have switched years ago. The state needs to be better at holding them accountable so the customers feel some benefits and not just the share holders.

Terrible website with no information on costs, rates, connection fees. Can't get a real person to answer questions. Get the run around. Told me 10 days for a call back on a meter install on existing meter pole. I worked at a Utility that answered the phone and had answers back in one business day.

Price gouging, record profits. This company is destroying budgets in the community.