Xcel Energy Reviews

My power went out at **. in Crystal, Minnesota on October 31, 2025 about 5:00 AM. I reported it and it was fixed within 1 hour or less (power went back on). It was easy to report and you called me to let me know that it was fixed and if not - I should call you. You always keep me informed as to the predicted time of restoration and any new predictions, if any. You were very fast and I (we all) appreciate your fast service and all that Excel Energy does for its customers!! Thanks so much!

From Johnstown CO. Our gas was out because someone was working on irrigation and hit a gas line. We got a message from Xcel to inform us of the issue and when I called customer service I was updated on the status. The next morning Wes from Xcel went door to door to ensure safety when our gas was turned back on. He was very courteous and answered any questions I had. I really appreciated the great customer service.

Unfortunately, I had to call Xcel due to a gas leak in my 3½-year-old home built by Epic Homes. The technician arrived on Labor Day within 30 minutes and quickly identified two leaks. He went above and beyond, tightening the gas lines to stop the leaks. He was able to resolve the initial leak but had to tag the second one. While on site, he also offered to check my outside meter, where he discovered an additional leak that he was able to fix. Unfortunately, I did not get the technician’s name, but I can share that he is part of the Boulder and Broomfield area emergency gas leak team.

Xcel is awesome! Not only did they install a yard light for us. They positioned it perfectly. Not obtrusive to our neighbors but perfect for what we needed. The installer was so nice, he had to cut down some branches so he cleaned it up for easy disposal.. We couldn't be happier with the service.

Keep shutting off power for "high winds" and the takes over 24 hours to get it back on after the winds have died down and now it was shut off again for 5 hours so far because of those winds. There was barely even a breeze. They suck and if they actually cared they will pay a small portion of their vast amounts of wealth to put the power lines underground. And the cherry on top you can't even choose a different power company. There's only one. I thought monopolies were illegal but I guess not.

This is the worst power company I’ve had to deal with. Poor customer service wouldn’t be a problem if they could reliably provide power, but outages are incredibly common with this company. They clearly do not prioritize paying technicians, and these outages can last hours and even days. They benefit from a lack of meaningful competition which allows them to continue providing a frankly unacceptable level of service with no repercussions in their market share.

Xcel was right! Sorry I was so ignorant and angry that day. Didn’t believe it was real! Thanks for your service Xcel!

Just now. New. Terrible service in Faribault, 2024 summer was terrible without hours and hours of powder outages at apartment, 2025 same thing but worse and now winter time out for the first time. What garbage company do we have??? Not only that frigid temps outside!!!! NO HEAT, should be illegal. SMH.

This company is god awful. Get your own payment system! Or learn how to get with the times of 2025 and update your system so it doesn’t show payments as late when they are not. Customer service is a joke.

We own a small business in Centennial Colorado. After repeated gas smells, Xcel energy is not resolving the issues. The last time we called them, A very nasty, unprofessional technician stopped by and told us he was not happy to be there. After telling him how rude he is, he started to change his tune a bit. The gas was coming from the next door Chinese restaurant, and Xcel is too weak to let them know that this is unacceptable. Now, the issue is being resolved with our intervention, with NO help from Xcel Energy. When you call Xcel, they tell you to vacate the office when gas is smelled, but whey they arrive, they are SO negligent that we are hiring a lawyer to sue them.