Xcel Energy Reviews

I have a rental and there was less than a month where it was vacant. They turned the power off and I had called and let them know the new tenant is moving in. No warning or anything and it’s 20 degrees out. And I’ve been on hold for 30 min trying to talk to someone and I just wait w no updates. Could be another 4 hours for all I know.

I had to contact Excel Energy to take down some branches that were lying on the wires. They responded courteously in less than a week! Great job! My streetlight in front of my house went out. They responded within a couple of hours of my reporting in online! Great job!

Moved out of Denver at the end of August, submitted a stop service request on September 1st. Account is still active today. Have tried multiple times to call but either their phones have been down or I couldn’t get off hold and everything is automated so it feels impossible to actually get to speak with someone about this. Ended up submitting another stop service request, hopefully they will honor this one because I am not paying another bill from them when I have proof of attempting to opt out of their service twice. Honestly it feels like they make themselves hard to get a hold of so customers have to keep paying.

I overpaid $148 on a bill two months ago. They were supposed to send me a check for this amount. I have now called (& waited on hold for over 30 minutes) FOUR times….still no check & no one resolved the issue. So frustrating, especially since there’s no email or anything you can send a question to. Just wait on hold for half your life & talk to someone who promises to fix the issue then drops the ball repeatedly.

Here’s the deal: I called Xcel Energy’s residential line at ‪(800) 895-4999‬ to ask a simple question about an underground natural gas line marked with yellow flags that say "Xcel." I waited for about 30 minutes, and when the representative answered, she didn’t know the answer to my question: “Can a large dump truck back onto the flagged area to dump xeriscaping rocks on my front yard? Will it be safe?” She told me to call 811, as they would know the answer. I called 811 and asked the representative, but he didn’t know either. He told me to call Xcel Energy for that. He also didn’t know how deep the gas pipes are buried. In the end, I wasted 30 minutes of waiting time for nothing. It feels like neither company knows what they are doing. Very disappointing.

Called six months ago about some limbs over power lines. I don't know who the contractor is that does Xcel's trees but this is just ridiculous. Worst job I have ever seen anybody do. They are actually proud of this? I sat inside my home watching most the workers stand around, play on their phones for like 6 hours. I can't believe they left this tree in this shape. It's embarrassing and they should all be fired! Ridiculous! I can't believe they left this in my front yard!

Xcel Energy owes me a small credit $53.00 since I moved and closed my account. I haven't received the credit and was wanting to find out when I would receive it. Tried to contact the Residential Customer service at 800-895-4999. After waiting on endless hold for over 45 minutes I finally gave up. I never had to contact them while I was a customer, so I didn't experience any issues with service at that time. I'll have to try to contact them again in the next few days when I can wait for an hour or more for them to answer. I'm not even sure they have residential customer service staffed by people.

After calling and holding for an half hour to request a refund I was told to expect it in two weeks. I wasn't pleased but agreed. What can you do... After waiting for two weeks and no refund I call again (another 30 min wait) to inquire about it and am told it was from another source and they would need to research it. I said it comes from my employer and it is payroll deducted weekly. She says yes I see that but my supervisor says we need to research it, I will call you back in an hour.

They charged me on 2 separate occasions for 2 separate bills, totaling about $500. I spoke with someone for an hr end of August to dispute charges. Sent in proof of bank statements. She said I'd still be responsible for paying the $500 until this was resolved. She took a $50 deposit over the phone. I called again in Sept to check status. Nothing but said it usually takes a full month.

It is inherent issues with monopolies such as Xcel Energy. Huge amounts of complaints! Billing statements based on previous years' usage should be illegal. Installing so-called smart meters that are not used for consumption values, thus inaccurate results. Xcel also retaliates against senior citizens that asked too many questions. Repeated past years class action lawsuits has demonstrated very little effort in changing its policies. This is a serious problem for the public! Public Service Commission, and politicians are of absolute no interest in resolving the serious problem, due to the huge amounts of revenue get my drift?