Xcel Energy Reviews

I had to call Tribus because they are installing smart meters which I do not want, but can’t afford the additional fees for not having one. They say my house doesn’t exist. They can’t find it. Funny thing, Xcel can find it to read the meter and send me a bill, every single month. The person who finally answered the phone after a wait of several minutes kept repeating that my house didn’t exist on their GPS and they couldn’t find it. I live in a one horse town on second street. Really? You can’t find that? I finally asked him what he thought I was supposed to do about their inadequacies. He asked for directions. Yawn. One paved road through town. Turn east on the second street. House is numbered. Obviously, common sense isn’t a requirement for employment for Tribus and Xcel can’t be bothered to provide a map of their customers. Eh! Probably couldn’t read a map, anyway.

They should provide the services we pay for and that is it. I have filed a complaint with the BBB for their fraudulent and misleading mails to Xcel Energy consumers. My elderly father (92) received a solicitation from HomeServe and thought it was a bill and actually ended up purchasing one of their unnecessary policies. This is elder abuse. Xcel sucks for teaming up with these thieves and HomeServe sucks for misleading people into thinking they have to purchase their idiotic policy.

There are power outages overnight when people are using life-saving machines to breathe. When calling Xcel energy, an associate by the name of Cassandra is very rude and has no answers. Will not let you talk to a supervisor and then hangs up on you. If there's any other energy company that can be used I would highly recommend doing so.

We just received a charge for 4 months to be added on to our already paid bills for those months. This all seems to have happened after they put in the new meter they said everyone was going to get. I don't know why we needed it. Our bill went up $100.00 a month with that new meter. We have solar panels and we thought this just can't be right. Called Xcel and they were of no help. They couldn't answer any of our questions. Just kept telling us our old meter wasn't working right and we've had a colder winter. So why did it take 3 months for xcel to give us a lump sum bill saying they found a billing error and they said it was their error. We shouldn't have to pay for their error. Very, very disappointed with this company.

This company has forgotten the people that made them. If you are in Colorado and have a choice between Xcel and CORE, pick core. They will keep the lights on. Or at least restore energy in a timely way. Xcel can't keep up with the updates of aging communities and only care about new developments.

I just received a notice from Xcel Energy suggesting homeowners should subscribe to paying $5.50/month to another company (Homeserve USA) for a home protection insurance plan for the natural gas and water service lines to our house. Xcel should not be in any way connected with another company providing such coverage as this as the need for this protection is extremely remote with the very good materials used for these service lines to most houses in the US. This appears to me as a scam by Xcel and would not doubt they are getting a kickback from HomeServe USA. These two companies are obviously connected as the mailing offering this coverage came from Xcel Energy. Disgusting. If I could cancel my service I would.

Honestly have never experienced a worst company, system, customer service, everything ever. I was being told my credit was being “pushed through” since August 2024. I have over $100 in credit, and as a 22 year old in college that is a lot for me. Every single person (except maybe one) of the 5 people I talked to were so unhelpful, obviously not doing their job, and just rude. 10/10 don’t recommend.

I don't recommend. Moved to CO from living in the swamp down in Louisiana. It's the only power company and they abuse it. Very overpriced. Not reliable. Power goes out way too often. They are constantly trying to increase the cost to consumers. Personally, I hate Xcel Energy, and the fact they are the only option tempts me to move back to the swamp.

They do not post payments the day made. It takes a few days and then with proof of day it was paid they still screw around. It disgusting especially you are disabled. It unnecessary and on purpose. Plus little scam where even you need electricity for heat if landlord pays it they shut off then your apartment still has no heat in winter but they argue like you can't turn radiators on no electricity I think I know there heat not. I'm filing lawsuit in MN. Judges do not care except date you paid if you have heat or not. All illegal. Make higher profits. I also have a journalist who excited the story. One hood think I file lawsuits at no cost. Someone need check all that disgusting.

I use Xcel for my apartment and if I could put negative stars for customer service I would. My billing account wasn’t working and I couldn’t log into for weeks. I called a representative and she was no help whatsoever. She told me to turn my phone on and off because their account number they gave me wasn’t working. After 20 minutes of me trying to explain to her I couldn’t log in, she told me she couldn’t help me anymore and hung up on me. Absolutely awful experience and her attitude made it 10x worse. Not a good company at all.