Xcel Energy Reviews

Price gouging, record profits. This company is destroying budgets in the community.

So we been having a spring snow storm, which causes our internet to run poorly, which is why I waited until the last day to pay. My bill is due on the 6th of every month. Today is the 6th. Get on their site today and somehow I owe $181 instead of $95. I freak out thinking they are trying to charge me a late fee because I waited until the day it is due. Call and the wait time is 5 minutes, but ends up being about 10 minutes. I explain to the customer service rep I am confused about why bill is that much. She says you can just pay the amount that is due and it is actually 2 months showing up, that I didn't pay for April. That makes me more upset and I tell her I did pay my April bill on March 30, she is getting irritated that I called her out.

Power went out around 6 AM. Their outage says that it didn’t go out till an hour and a half later which is a lie. They refused to take any customer service care for people in the area that are without power from 6 AM till now almost 3 PM is when they expect to have it turned back on. My house is dropping below 65 with kids in it and I’m about to lose over $4000 in tuition for a mandatory final that I have to be online at 10 AM logged in and I can’t take kids to run around and library for an hour while I do a final for my master's program so not only will I lose out my tuition that’s almost $5000. I have a household, crying, screaming kids, and they refuse to give any kind of credit or help with my bill in the future due to them having a power outage.

In October of 2025 Xcel replaced a utility pole behind my property. The job was left half done. Xcel left their utility pole tied to a pine tree. I called several times and ask for someone from Xcel to call me, they never did. This has been left for 6 months.

By far the most uncapable customer facing company next to Verizon Wireless. It shows in every aspect of the company, remote service to physical crews on site. The best part is it does not matter. You have no choice as a consumer.

Be very mindful of requesting any work from Xcel Colorado, as they will refuse to provide you with a breakdown of any cost associated with any project, even though they are hiring out subcontractors. Here's your $5000 bill, just pay it and dont ask questions. Terrible customer service, terrible business model, terrible response times = terrible company! Report them to DORA.

I've called customer service over 10 times for the same issue over the most recent 6 months. Every time I call I get told, "Your billing issue has been fixed." Guess what, it's not fixed. I have three properties and the billing was all synced. Until Xcel changed the meter read date on one property. Then I was getting a bill every 15 days. And I still get a statement every 15 days. I call CS to get it fixed. Over 12 times in 6 months. I'm told it's fixed every time. It's not. And I keep calling. And I keep getting told it's fixed. There is no escalation when CS fails to do their most basic of duties. This company is a joke. The customer service is a joke. I had a CS agent tell me most of their agents aren't that smart. Wow. What a toxic place to work that must be?! If I had the opportunity to choose differently I would. This energy company is a joke.

I really dislike this monopoly of a company. The prices are sky high. It doesn’t matter what you do trying to save money. The peak hours are right when you get home from work and have things to do like cook dinner and do laundry. The customer service is atrocious. The programs offered to reduce the electric cost are a joke.

Terrible reliability. Power is regularly off for extended periods of time last 12 months. Last one, off Sunday morning at 5am. Told it'd be on 8:15. Then 2:15. Then 11:45pm! Outrageous. No electric for 18+ hours!?!? It's 10° outside. What about electric furnaces? What about food in the fridge? What is this, Cuba?!

Excel is bad, if I had a choice I would pick ANY other company! Power outages every week and outrageous bills. What am I even paying for, the power is out half of the time. Very frustrating, especially when you are trying to work!