Dominion Energy Reviews

Turned off power for just $200 bill was only $300. Made $150 payment with a balance of 150 left; they still turned off wanting $53 to be paid. This company DOES NOT care about consumers, they are blood thirsty for money!!! How is this make America great?!?! GREED!!!

The first year your bill will be normal, by year two it will increase 150%

Dominion Energy disconnected my service this morning without any notice. I also did not receive the paper bill at the correct address. Last month, when I attempted to make a payment, the system only showed the current month’s balance, and I was not aware of any past-due amount. This morning, my daughter woke me up to tell me that we had no electricity, which made it impossible to prepare her lunch before school. When I contacted customer service, they informed me that I must pay approximately $750 due to a past-due balance. Although I explained that I have consistently made payments and that our heating is primarily gas, resulting in typically lower electricity bills, they insisted that I pay the full amount before restoring service.

My name is Jarvis **, and Dominion Energy is a perfect example of why competition is always needed. They don't care if they leave without power in the cold or not. They double my bill for three months in a row and gave me no recourse. Their people Simone and Natasha was absolutely worthless. They won't help you or even try. They just read the script over and over, what's the point of hiring them? They should just replace them AI since they have no real options to help anyone and don't say anything but the scripts. Sadly there no one else I can use for power in my area. I hate Oligarchy for this very reason. I hope to get solar panels and never look back to this blood sucking company.

My wife is a TSA officer. Dominion Energy offered a "deferment" that would have cost us $88 in addition to our current bill. They have ZERO COMPASSION for their customers and even less for TSA while they suffered through these shutdowns. Their help is to charge us MORE! Burger King has more compassion than Dominion Energy. Did I mention they have raised their prices exponentially since the shutdowns started? Dominion Energy could be misconstrued as Oligarchs taking advantage of unpaid American workers.

New to getting started with Dominion energy. I’m just trying to pay the utility deposit and they’re giving me such a hard time doing so. I’ve never had worse customer experience and service in my life. I’m literally crying in frustration because I’m getting transferred to the wrong deposits with people who don’t like to do their jobs. I’m honestly so worried about my future high bills that I’m reading based on these reviews. I’m starting to regret all my life choices signing up for this. DOMINION ENERGY I HAD TO SIGN UP NOT BY CHOICE.

I have had only 2 bad experiences with Dominion power in my adult life. 1st, my power was shut off because I didn't pay the last portion of my bill. It was an accident because I thought I paid the whole thing already. I laid into them for shutting my power over a portion not being paid when I have paid every month without fail. Sometimes I pay it whole or I split it into 2 payments. It shouldn't have been cut off when it hadn't even been a month. That was why I set up autopay as to not worry about that.

Today, I called customer service number. After thirty minutes hold, I was transferred to a lady in charge. My request to change Bill due date begin at the month instead of middle of the month like present. The lady was insisted nothing could do, even I suggested Dominion sent a meter reading at my cost. She insisted even I cancelled my account, the date couldn't change. After that she put me on hold and hung me up. What is the greatest customer service from Dominion power. They are certainly Their salary are not coming from customer. They treat customers like. NOVEC SHOULD BE ANOTHER POWER OF CHOICE.

Dominion energy is holding my security deposit. Something around $300. Closed my account in March 18 and was told by representatives that they will process a refund on in mid July that is 5 month!!! She also created a ticket to issue refund sooner and guess what it is gonna take them 30 days for that ticket to process!! I had power outages for days and 0 reimbursement or credit. Worst company to deal with!

I live alone and only on one side of my house. I have the power turned off by the switches in the circuit box. I was in a totally different country but yet received a bill with a 64% increase in February 2026. Dominion Energy have lost their freaking minds!!! This company is a thief walking in broad daylight!!! A lawsuit needs to be filed from all consumers against you!!