Heritage Propane

We have used Heritage Propane for the last 4 years. Their rates have risen dramatically over that time (we were told that they have been bought out by AmeriGas). Compared to other local companies, their rates and customer service are dismal. We have always had an excellent payment history, but recently we misplaced a bill, which went past due by 30 days. The bill was for $40... They charged us a $36 late fee. I called and cancelled my account immediately. I recommend Freeman Gas. They are locally owned, have much better rates and significantly better customer experience.

My landlord has contract through Heritage Propane. The first delivery of propane we got a discount 125 gallon under $150 so they come out, we pay $150 and get 100 gallon. They said they would bring it out when we got low. I called and it's different story why they don't owe it. I will never buy fuel from there.

3 weeks ago, we requested a pick up. They filled the tank on an automatic fill. I went into the office and spoke with the manager. Said the tank would be picked up on Monday. That was last week. Still there and received a bill for the fill today. Wish I would have seen this site before I went with them. I did get a letter stating that they would pick up the tank and am now going to Mr Curtis ** at 615-890-9354 on Monday morning... I'll post to let you all know how it works out...

We initially rented our tank & were serviced well from Amerigas. A few years later Amerigas sold out to Heritage Propane. As soon as the change took place - Our gas rates went up the roof (we were charged over $5.00/gal - 2x what we were paying); The service became non existent (Refills were taking 2-3 weeks; the online payment system was difficult & didn't work well at all); And when we would call we would be transferred to rude customer service agents! We decided to buy a tank & change our gas company; then it actually got worse: We called to have them pick up their tank and moved their tank out to the driveway to make it easier for them to pick it up - We called & called but it still took almost 3 months for them to pick it up! (While it sat in the way in our drive.) Then, to add insult to injury, we were billed $47.70...

Recently phoned the local office in Hickory, North Carolina to have my tank scheduled to be picked up. I gave the office a weeks notice and they said they could pick it up before the end of the month. That never happened. I called them back and I was told that it could take "weeks" and they are backlogged by 4 months for pick up of tanks. I was required to pay an $100 security deposit over a year ago and was told I will receive that back upon return of the tank.

I been waiting for 2 months trying get service, all is been problems. First they gave me a day to go set lines, I call for time, they didn't have me in system, I had to wait for 1 week. Then when run lines, I had been waiting since that and is 1 month, they supposed to go install friday, guess what they didn't. I call friday before 5, they said had problem. Truck is in shop. Is going to be monday, I call lunch time. They still don't know when? Wtf. I'm positive they have more than one truck. This is a very bad service.

When I checked my tank last weekend (1/1/2017) I realized it was down to 20%. I called first thing Monday morning to order a refill. I was told it would be done between 5 to 7 days. I again checked my tank the following Wednesday and discovered it was down to 15%. I again called Heritage to request the tank be filled by the end of the week. They made no promises but would call me if it was possible. I got a call the next day (Thursday) that someone would be out to fill the tank on Friday. Today, Friday, no one showed up and in the afternoon I decided to call to check on the status and was told they were unable to come as promised. When I let them know how unhappy I was they had the nerve to tell me they would send someone out if I would pay an extra 150.00. This is outrageous!!! This is a poor way to treat people and shows the greed of this company putting money ahead of service.

I switched to Heritage Propane because of their initial pricing. We don't use a lot but thought getting a new tank with the special pricing would be good. Within two months we ran out of propane. When I called to say we must have a leak the manager or owner said that I used it. I quickly switched to Lee Propane and they found the leak. I've been running off the same tank for approx a year now. Customer service is a zero, the part that leaked was the part they installed so knowledge is a zero as well. Stay away from them. Horrible company!!!

I had been with Foust Fuels for years and the people always seemed pleasant, but I regularly had them deliver gas when I had not requested it. I had to budget for my fuel deliveries and was on a "deliver when called" plan so that I could pay them when they filled the tank. But, they would just unexpectedly top me up and bill me when prices were high and then add a delivery charge too (more gouging). Sometimes it took me a month or two to save enough to pay them, but then they would add a late fee each month for a delivery I didn't request. Typically I paid in advance over the phone when I made the order, or I would leave them a check for it under the tank cover. I ordered the minimum 150 gallons a few months ago and they tried to charge me about double the average rate in our area.

This company overcharges their customers by more than 100%. The national avg. for propane is $1.99 and yet Heritage charges $4.03 per gallon. Ridiculous! Stay away from this company. They overcharge and have no explanations why other than they want to be greedy. There are plenty of other reputable, honest and fair companies servicing the area. This has been occurring for several years. If you are lucky, they will give you a "special discount" and drop the price but that only happens in rare instances.

I used Marlen Gas in 1996 for tank and propane and paid a $25 deposit for the tank. In 2001 they switched the tank out for a smaller one and for the 17+ years I used their service I only paid for the propane when I took a delivery. They went out of business a few years ago so I found a new provider. Heritage delivered my propane and then about a year later, started billing me for a service fee for the tank lease since I wasn't getting delivery. I cook with propane. I don't use 250 gal every couple of years to cook. I have and provided paperwork that clearly shows my lease amount n/c and told them so. For over a year they continued to bill me, adding each quarter. They then turned me over to a collection agency.

we in Florida paying a multiple price increase over the rest of the country??

Wow, I'm reading these reviews; are we talking about the same business? Maybe it's the location, but our experience has been just the opposite of unpleasant. They're wonderful! When they first bought out our old company and took over, things were a little rocky, but that's to be expected. Since they've been Heritage, we have been extremely pleased. We're on their watchdog service, so we receive automatic refills for our gas; we've never run out.

The entire experience with Heritage Propane has been one fiasco after another. From the inept customer service at install to the actual installation (they sent 1 install person attempting to install on a steep slope; I had to help him and it was dangerous for both of us) to the attempt to cancel service which I've been trying to do unsuccessfully for 2 months. At the age of 50 I have to say this has got to be the worst company I have ever dealt with. I recommend avoiding them at all costs.

I moved into a new house that had Heritage gas. I called to change the account into my name and from the first touch point to Heritage it was a disaster. They came out for site inspection and then didn't realize another tech was dispatched incorrectly to disconnect the gas. Their customer support people are completely incompetent and did everything incorrectly. How they stay in business I do not know. I moved to Ferrellgas and told Heritage to remove their tank a month ago. They couldn't even figure out how to remove their own tank in 30 days. If it is not out by tomorrow I am disposing of it. I would NEVER use this company...

I am a senior citizen who just gets by on social security. I had my bill paid in full and said that I did not want my tank filled till I called for more gas. This was in Nov of 2014; some time in April of 2015 they filled my tank when gas was at an all-time high here. I tried to find funds to pay but just couldn't. You know, heat, eat or meds. I offered so much on my account and was told no. I was pay it all now or get charged $36 late fees for every month that I did not make a full payment. I got someone to help me out and I paid my bill in full. I told the people at the Washington, MO Heritage Propane distribution point that I would call when I needed more LP. Now today I got a letter from them stating they want $150 contract termination fee.

I have had to deal with Heritage Propane in Tampa, Florida 3 times since 2013. Each time has been a terrible experience. November 2013 I ordered fuel and I thought they had delivered it. Well it turns out they messed the order up and never filled the tank and I ran out of propane on Thanksgiving Day and was not able to cook. November 2014 I called them to see if they could come out and check to see what my propane level was because the gauge was cloudy and underground and I was not able to read it. Of course they said that they would but there was some ridiculous service charge for them to do so (even though it is their tank that I rent from them). I told them NOT to come and that I would figure it out and that I would call them back to order propane if I needed it.

We had been a customer since November 2000 without incident. Then seven months ago payment was submitted via my bank's Bill pay program. Heritage Propane denies ever receiving payment even though numerous bank reps have provided the Trace number and Confirmation number of the electronic transfer. The bank has confirmed the IP addresses were correct. The customer service reps at Heritage were at times rude and didn't seem to know what they were doing. Heritage Propane has placed a lock on our underground tank for non-payment. We have contracted with a new Propane company to have Heritage Tank removed & new company's tank installed. Price of gas much less than Heritage. We have every intention of contacting an attorney.

I discontinued in Oct 2014, still have their tank in yard after numerous calls and promises to pick up. Filed BBB complaint Jan 2015 and still no response to BBB. I am so angry and mad!!! Worst business I ever dealt with in my life!! WILL never refer anyone to them no matter WHAT!!

I don't understand the other posting here. My experience with Heritage Propane has always been great. The service is friendly, efficient, and professional. I can't change the expense of the gas but everyone I've ever dealt with at Heritage has been great from the person answering the phone to the delivery man. If you need a propane service, this is who I recommend.

I scheduled an appointment in August 2014 with Chuck at Heritage Propane in Boone to come and service a fireplace and service and move two heaters. He didn't show up or call on the specified day. Two days later, I got a voice mail from a girl in the office saying the workers had been tied up in fixing some leaks and I should call to re-schedule. I re-scheduled and have now spent another day waiting. No one has shown up, no one has called, and no one has returned my call to their office. They promised that my appointment would be the first one of the day, so that I wouldn't be waiting in vain yet again. Clearly, customer service isn't important, so they must have more customers than they need.

Heritage Propane let my gas tank run completely dry in Feb. 2013, despite being an automatic fill up customer, and then came on the coldest day of winter to fill up and price gouged me 1.50 per gallon over competitors prices on a 200 gallon tank maximizing their illicit profits. 4.79 a gallon is what they charged me. When I called to complain to the company about my 978.00 gas bill, they told me I actually received a discount because they didn't charge me a fee for safety checks on an empty tank. I responded that they had let the tank go dry so why would I be responsible for that anyway? I basically got a song and dance about their increase cost of operations during the cold snap and that was the cause of the increase gas prices.

Called to end my service with Heritage Propane and have them pickup their empty 250 gallon tank. Now they say I owe them a $107 tank pickup fee! They are outta their ** minds if they think for one minute I will be paying them anything to pickup their tank! I'll give them 30 days to pick it up. If not picked up by then, I will have it hauled off by the junk man. WARNING! STAY THE HELL AWAY FROM THIS DAMN COMPANY!!!!!

I've been a customer of Heritage Propane since 1995. Jan 31, 2014, they filled my tank (339 gallons) and sent me a bill at $5.49/gal. I checked the NC Utilities website and saw that propane was selling in NC that week for $4.20/gal. I called another propane company and had them unhook the Heritage Propane tank, and install one of their own (at a rate of $3.99/gal). This was the first week of February. I then called Heritage to pick up their tank. That's over 100 days ago. I have called three times and had pickup expedited....still no pickup.

Refund on gas tank - We had them pick up our 100-gal tank over 6 months ago. Every time we call about it, we get a different story, from new computer system, girl that does that not in, checking on it now as I have your file in my hand, to this has to be investigated. Meanwhile we are still getting the quarterly bills for the tank. Today Denise tells me, the check will be processed, but will take another three weeks as it has to go to corporate office in PA. I asked that she has the address to that office ready when I have someone else call, if check not received by next month and she accused me of threatening her and hung up the phone. We have been more than patient and we were with them for years. Will never use them again. Guess my next step will be Better Business Bureau and one of the TV channels. Not a threat.

March 2013, was required to fill in a new ACH transfer form. Did so. Mailed it in. Received telephone confirmation it was received. Gave my email in case further contact was needed. No further contact or invoices from Heritage until March 2014. Received invoice dated March 10, 2013 for past due dating to 4/30/2013 totaling $51.99. Called office in Tampa and after lengthy hold related above. Person advised she would look into it and find out why their computer system missed my input. Explained I didn't feel obligated to fix their errors or omissions. Woman said she would look into it. No response.

In September 2013, I signed a contract with Heritage and paid them for 500 gallons of propane under a "keep full" contract whereby Heritage was supposed to keep my 250 gallon propane tank full on a monthly basis. On Oct 7, 2013, Dec 7, 2013, and Jan 6, 2014, Heritage delivered a total of 335.1 gallons. On Jan 27, 2014, I called Heritage to inform them that I was getting low on gas and was at 25%. On Jan 29, 2014, I received delivery of only 100 gallons of gas even though the tank could have held the remaining gallons of my contract of 164.9.

I had service with this company. I sold my house. I was supposed to be refunded $318.82 for gas paid for but not used. This was 16 weeks ago (3 1/2 months) and still have not received my refund. I have called the office several times and I am told every time, "Yes, I see your refund is due for that amount. Your account is stuck in 'limbo' in our computer system and we are very short staffed. I will work on this for you today and call you back." Needless to say, they never call or send a refund check. BAD BUSINESS!!!

Heritage Propane -- their tagline is Relationships Matter. Although that is their tagline, it is not true. I have been a customer of this company since 2009 when I bought my home and it had a buried tank that is owned by them. My first order was accepted and then before I got my bill I lost my job and called them and explained the situation to them and asked if I could have longer to pay the bill. The answer was, "NO"! Short, simple, but not sweet! Every other company I deal with including my mortgage company was willing to work with me, but not Heritage Propane. I worked several part-time jobs until the end of 2011 when I finally got a full time job. During that time I ordered propane, it was delivered and I paid the driver - because this was their requirement.

Rude customer service... They respond to your questions as though you are stupid and know nothing. Also, the billing department does not know how to keep changes regarding your bill. They always have different prices every month. You really have to keep up with them and make sure you keep all of your bills. As you call Customer Service, get the person's name so you know who you have talked to so you have references to who messed up your order, appointment, billing. I hate calling them for anything because I know that I am going to be talked down to, and I know that I will be waiting for weeks for a scheduled appointment even for a small job as connecting a stove range. But as all of you know, they are the only propane in this part of Tampa area. So unfortunately, I have no one else to use.