Heritage Propane

Been dealing with these people for 17 years, all they have are excuses, denials, and coincidences. They want your business, but can't provide any kind of decent service. I don't blame them, I blame myself for dealing with such a shady tree company. They've been updating my account for the last 5 years. My solution is after this winter, is to find another company.

I recently prepaid to have my propane tank filled. They were supposed to let me know when they were going to fill the tank. They said they called but I have no record of the calls they supposedly made. I don’t have any appliances inside the home just an outside heat unit. They said they had to lock the tank due to no one being home to perform a leak check on my appliances. So now I have propane I have prepaid in a tank I can not access and temps in the 20's. The company is totally unprofessional. Then I found out they charge more than a dollar more than other companies. They need to be investigated.

After looking here on the reviews... customer service is very very poor. I myself have had trouble on several occasions dealing with this company. On at least 2 occasions when we contacted the Seneca S.C. store they were very rude. It was a lady each time. On more than one occasion... we tried to put the bill payment into 2 payments. Each time this lady said o.k. no problem. Each time we got the entire bill pulled out of our checking. I am trying to pay online as we speak and trying to go to heritagepropane.com and my Android said error. So I can't even pay online. Guys delivering the gas? No problem. It's the people behind the desk that do not care at all. I hope to find another carrier asap... And as I read these reviews I am one of hundreds sick of customer service very poor attitude. So that's that... You people need to do something because social media will bury you... And it's your fault.

So many times huge companies forget why they became so large. Customers. Most of the time I usually have always felt like a invoice number and a representative was basically reading a script instead of having a real conversation between people. Yesterday November 1st I met one of your employees named Angela from your Charlotte NC office. She represented your company with such profound professionalism with such quality people skills with me. It was just simply Angela and Louise. She immediately found my husband’s account. We chatted a bit and she gave me so quickly and kindly the information I was asking for. We ended the conversation with pleasantries.

I purchased a cabin in Sevierville, Tennessee. The previous owner had a tank from Heritage Propane so I signed up to continue service. I noticed that it seemed extremely expensive considering the tank was large. Now this cabin ONLY has a gas fireplace ON A TIMER that was using gas. Everything else was electric. We ran the numbers after a couple of years and realized we were paying more for propane for one gas fireplace than we paid for propane at our home in South Carolina that had gas heat for over 2,000 sq. ft. and water heater as well. That is so way wrong!

I am doing a review on Heritage Propane with hopes they shut it down. We fill our tank ever year. On top of that charge they sent us a $80.00 bill because we did not use enough gas. Wow. Really. We cannot use the gas in the summer. I guess with global warming they are getting ready to make a killing. Unbelievable. They said it would take 3 weeks to pick up the tank. I really do not see that happening. I am sure they think they will charge us for picking up their tank but they will not get a dime from us. If they don't get it within a month I am chaining it to a truck and dragging it to the woods. This company is a shame. No wonder they have changed names 3 times. Hey guys 'SAME CRAP, DIFFERENT TOLIET'. Somebody better do something or it's going to be another empty building. We already changed over to a heat pump so goodbye Heritage Propane. YAY!!!

We have been a customer since 2014 and had we been paying attention we would have found another supplier after the first year. Pricing started out reasonable, but has increased steadily. This year prices are nearly double that of other propane suppliers in the area. When challenged with this info they did reduce the cost of one delivery by $1 per gallon. Deliveries have been regular although despite numerous requests to leave paperwork for each delivery we rarely have any record until a bill arrives. Requests to come and level the tank have gone unanswered for 3 years. Do yourself a favor and find another propane supplier.

I had two 100 pound tanks of propane at my house for my fireplace. 1 tank was totally full and the other was partially full. I was having my home tented for termites and then painted. I decided to get rid of the tanks since I did not use them much. I called Heritage to pick up the tanks and reimburse me for the propane that was left. They picked up when I was not home, then sent me a bill for pick up service. Their employee claimed the tanks were empty, and that I would get no refund. He obviously lied, and now I am out approximately $500. WHAT A RIP OFF!

I recently purchased a home that had gas logs. The prior homeowner had used Heritage, so I called them to continue the service. They came and set the tank, then came back a few days later to fill. Everything went well, and I was satisfied with the service. Three months later, during a long cold period, I checked my tank and it was at 25%. Thinking Heritage might be busy due to the weather, I went ahead and called to schedule a fill up. I didn't get an answer, so I left a message. And repeated this weekly for 3 weeks. I never got a single callback from all the messages I left.

I have been using this company for about 10 years or more. I am on auto delivery and belong to none of their programs. I did belong to the "lock-in rate" program but realized that the rate was much higher if you consider the $99 you had to pay to "lock" in the rate. I have been doing some research and found that their current rate is more than $1/gallon. I am going to change to another company. This company is a rip off. I tried to call them all morning and their lines are always busy. I sent them an email using the "contact us" information and it was returned as unknown. Don't use this company. Talk to your neighbors and make phone calls to get the best price for propane.

I called with a gas leak. They sent someone out to cap line off to my gas logs. Stated that they would be back the following day to fix it. It has been 6 days now. I called back and the lady asked if I wanted to make a appt. Really. I've had a appt. since last Thursday. Well they came and filled the tank up and the price is 1.00 more than other companies that I called. Is this not price gouging? STAY AWAY FROM THIS COMPANY!!! I rent the tank. Guess I'm not a customer. Just on the back burner. On receipt hazmat fee 10.99, fuel recovery fee 5.61, will call conversations fee 6.99, price/gallon 4.11. Called other companies and they all are at least 1.00 cheaper. A few were more than that.

Initially our Propane was from a local company who had both good prices and good service. When they sold out to Heritage Propane quickly got more expensive and the service became very poor. Over the last few years we were told not to ask for a tank fill at anything over 20%. If one were not careful it was easy to run out of gas by the time (7 to 10 days) they came to fill the tank.

Purchased a home with a propane tank on a lease agreement with the previous owner. As soon as we took possession of the house we asked about buying a tank instead of renting a tank. We have had several phone calls with them and at their suggestion we were told to wait until the tank was nearly empty before replacing it. Today one of their reps showed up at the house to lock the tank since we didn't have a signed agreement with them for this rental tank. Heritage has been sending the required paperwork by mail to the house, with the old residents name on it, and the post office is forwarding it to their new address. Apparently despite Heritage having our name, address and phone number they were unable to use any of that to contact us about the tank rental renewal and came to put a lock on the tank.

We have used Heritage Propane for the last 4 years. Their rates have risen dramatically over that time (we were told that they have been bought out by AmeriGas). Compared to other local companies, their rates and customer service are dismal. We have always had an excellent payment history, but recently we misplaced a bill, which went past due by 30 days. The bill was for $40... They charged us a $36 late fee. I called and cancelled my account immediately. I recommend Freeman Gas. They are locally owned, have much better rates and significantly better customer experience.

My landlord has contract through Heritage Propane. The first delivery of propane we got a discount 125 gallon under $150 so they come out, we pay $150 and get 100 gallon. They said they would bring it out when we got low. I called and it's different story why they don't owe it. I will never buy fuel from there.

3 weeks ago, we requested a pick up. They filled the tank on an automatic fill. I went into the office and spoke with the manager. Said the tank would be picked up on Monday. That was last week. Still there and received a bill for the fill today. Wish I would have seen this site before I went with them. I did get a letter stating that they would pick up the tank and am now going to Mr Curtis ** at 615-890-9354 on Monday morning... I'll post to let you all know how it works out...

We initially rented our tank & were serviced well from Amerigas. A few years later Amerigas sold out to Heritage Propane. As soon as the change took place - Our gas rates went up the roof (we were charged over $5.00/gal - 2x what we were paying); The service became non existent (Refills were taking 2-3 weeks; the online payment system was difficult & didn't work well at all); And when we would call we would be transferred to rude customer service agents! We decided to buy a tank & change our gas company; then it actually got worse: We called to have them pick up their tank and moved their tank out to the driveway to make it easier for them to pick it up - We called & called but it still took almost 3 months for them to pick it up! (While it sat in the way in our drive.) Then, to add insult to injury, we were billed $47.70...

Recently phoned the local office in Hickory, North Carolina to have my tank scheduled to be picked up. I gave the office a weeks notice and they said they could pick it up before the end of the month. That never happened. I called them back and I was told that it could take "weeks" and they are backlogged by 4 months for pick up of tanks. I was required to pay an $100 security deposit over a year ago and was told I will receive that back upon return of the tank.

I been waiting for 2 months trying get service, all is been problems. First they gave me a day to go set lines, I call for time, they didn't have me in system, I had to wait for 1 week. Then when run lines, I had been waiting since that and is 1 month, they supposed to go install friday, guess what they didn't. I call friday before 5, they said had problem. Truck is in shop. Is going to be monday, I call lunch time. They still don't know when? Wtf. I'm positive they have more than one truck. This is a very bad service.

When I checked my tank last weekend (1/1/2017) I realized it was down to 20%. I called first thing Monday morning to order a refill. I was told it would be done between 5 to 7 days. I again checked my tank the following Wednesday and discovered it was down to 15%. I again called Heritage to request the tank be filled by the end of the week. They made no promises but would call me if it was possible. I got a call the next day (Thursday) that someone would be out to fill the tank on Friday. Today, Friday, no one showed up and in the afternoon I decided to call to check on the status and was told they were unable to come as promised. When I let them know how unhappy I was they had the nerve to tell me they would send someone out if I would pay an extra 150.00. This is outrageous!!! This is a poor way to treat people and shows the greed of this company putting money ahead of service.

I switched to Heritage Propane because of their initial pricing. We don't use a lot but thought getting a new tank with the special pricing would be good. Within two months we ran out of propane. When I called to say we must have a leak the manager or owner said that I used it. I quickly switched to Lee Propane and they found the leak. I've been running off the same tank for approx a year now. Customer service is a zero, the part that leaked was the part they installed so knowledge is a zero as well. Stay away from them. Horrible company!!!

I had been with Foust Fuels for years and the people always seemed pleasant, but I regularly had them deliver gas when I had not requested it. I had to budget for my fuel deliveries and was on a "deliver when called" plan so that I could pay them when they filled the tank. But, they would just unexpectedly top me up and bill me when prices were high and then add a delivery charge too (more gouging). Sometimes it took me a month or two to save enough to pay them, but then they would add a late fee each month for a delivery I didn't request. Typically I paid in advance over the phone when I made the order, or I would leave them a check for it under the tank cover. I ordered the minimum 150 gallons a few months ago and they tried to charge me about double the average rate in our area.

This company overcharges their customers by more than 100%. The national avg. for propane is $1.99 and yet Heritage charges $4.03 per gallon. Ridiculous! Stay away from this company. They overcharge and have no explanations why other than they want to be greedy. There are plenty of other reputable, honest and fair companies servicing the area. This has been occurring for several years. If you are lucky, they will give you a "special discount" and drop the price but that only happens in rare instances.

I used Marlen Gas in 1996 for tank and propane and paid a $25 deposit for the tank. In 2001 they switched the tank out for a smaller one and for the 17+ years I used their service I only paid for the propane when I took a delivery. They went out of business a few years ago so I found a new provider. Heritage delivered my propane and then about a year later, started billing me for a service fee for the tank lease since I wasn't getting delivery. I cook with propane. I don't use 250 gal every couple of years to cook. I have and provided paperwork that clearly shows my lease amount n/c and told them so. For over a year they continued to bill me, adding each quarter. They then turned me over to a collection agency.

Anyone can check the US EIA websites for current propane pricing for the lower 48 states. What you will find out is that AmeriGas/Heritage Propane prices in Florida are over TWICE the national average. This same company has locations in the southern US and next door in Georgia. The average prices in March 2016 are less than half of the average in Florida, which is $4.70/gal. I was initially quoted $5.80/gal and then was adjusted to $4.50/gal. This is outrageous! Why are

we in Florida paying a multiple price increase over the rest of the country??

Wow, I'm reading these reviews; are we talking about the same business? Maybe it's the location, but our experience has been just the opposite of unpleasant. They're wonderful! When they first bought out our old company and took over, things were a little rocky, but that's to be expected. Since they've been Heritage, we have been extremely pleased. We're on their watchdog service, so we receive automatic refills for our gas; we've never run out.

The entire experience with Heritage Propane has been one fiasco after another. From the inept customer service at install to the actual installation (they sent 1 install person attempting to install on a steep slope; I had to help him and it was dangerous for both of us) to the attempt to cancel service which I've been trying to do unsuccessfully for 2 months. At the age of 50 I have to say this has got to be the worst company I have ever dealt with. I recommend avoiding them at all costs.

I moved into a new house that had Heritage gas. I called to change the account into my name and from the first touch point to Heritage it was a disaster. They came out for site inspection and then didn't realize another tech was dispatched incorrectly to disconnect the gas. Their customer support people are completely incompetent and did everything incorrectly. How they stay in business I do not know. I moved to Ferrellgas and told Heritage to remove their tank a month ago. They couldn't even figure out how to remove their own tank in 30 days. If it is not out by tomorrow I am disposing of it. I would NEVER use this company...

I am a senior citizen who just gets by on social security. I had my bill paid in full and said that I did not want my tank filled till I called for more gas. This was in Nov of 2014; some time in April of 2015 they filled my tank when gas was at an all-time high here. I tried to find funds to pay but just couldn't. You know, heat, eat or meds. I offered so much on my account and was told no. I was pay it all now or get charged $36 late fees for every month that I did not make a full payment. I got someone to help me out and I paid my bill in full. I told the people at the Washington, MO Heritage Propane distribution point that I would call when I needed more LP. Now today I got a letter from them stating they want $150 contract termination fee.

I have had to deal with Heritage Propane in Tampa, Florida 3 times since 2013. Each time has been a terrible experience. November 2013 I ordered fuel and I thought they had delivered it. Well it turns out they messed the order up and never filled the tank and I ran out of propane on Thanksgiving Day and was not able to cook. November 2014 I called them to see if they could come out and check to see what my propane level was because the gauge was cloudy and underground and I was not able to read it. Of course they said that they would but there was some ridiculous service charge for them to do so (even though it is their tank that I rent from them). I told them NOT to come and that I would figure it out and that I would call them back to order propane if I needed it.