Peoples Gas

On the evening of 9/23/22, I discovered that my hot water was not working due to locks being put on my gas meter however I was unable to reach customer service until the morning of 9/26/22 due to People's gas closing at 4 pm on 9/23/22 and being closed 9/24/22. The first representative I spoke with informed me that in order to remove locks from my meter, I would have to contact a private contractor and then informed me this information was provided from his manager and also their emergency team representative.

People’s Gas is a horrible company to work with. From registering and setting up my account to stopping my service, communicating is next to impossible online and every time I’ve needed to call I’ve been on hold for 40+ minutes.

My bill with Peoples Gas was consistently $75-$90 a month and $130 at the highest in January. They are trying to charge me $240 for the month of May out of nowhere (should be about $80 or less). When I called they said they couldn't get a proper reading so they just estimated it for May and that's what they came up with?! They had me schedule an appointment for their technicians to come out to get a proper reading and adjust my bill which I had to take work off for. The bill wasn't adjusted and they're saying their finance team didn't update anything and all I can do is keep calling, waiting on hold for a half hour every time and see if anything's changed. How can they run a business like this?

We have our place up for sale and have the gas service connected but set at 60 degrees. The gas usage has continued to go up every month and has double. I have asked Peoples gas for assistance 3 times to read the meter and get back to me. I have had appointments and every time they get canceled with no explanation. So I just have to suck it up and pay the bill. What recourse to have to get this fixed? I am currently on hold for over an hour to try and talk to someone again for the 4th time. I have lived at the service address 18 years and have never had a bill this high and we are not even there using the heat or gas!!!! Can anyone help???

Our service was turned off without any notification. We did not receive any calls, emails, letters, etc. before service was cut off. After sitting on hold for hours multiple times with customer service, we were told a manager would call us. We did not have any unpaid bills, our account was current. We have email confirmations that all bills were paid. Customer service could not give us an answer as to why our service was terminated. On Tuesday we asked that service be turned back on, and were told it would be a week before that could happen. A week without hot water or heat during cold weather is not right, especially when we have paid our bills and there was no reason for termination of service. We were told that a request would be put in to expedite. Later that evening we called and were told that request was denied. We requested a manager then, and they said nobody was available and we would receive a call from one.

I was in the process of selling my home and renting an apartment at the same time; I requested new service for the apartment online. The service turn on dates were limited, so I selected the closest date to my move-in date; and then called them a few days later to resolve. I spent an hour on the phone with a very nice representative who claimed she would fix the date issue and reset the service date to 8/31 (my lease was for 9/01). Because we put the service in my son's name and she wanted to add me, we took care of that as well; unfortunately they made an error afterwards and created an entirely NEW account in my name but kept the one in my son's name with the original 8/13 request date and are now insisting that we owe them for service from 8/13-8/31 when we did not even live at the address yet.

While the bill was paid they shut our gas off, now will not turn on without coming into the house and inspecting the lines, total hogwash, told my mother she should have called and given the confirmation number to a representative. Why would anyone call out of the blue and give a confirmation number when there was not a notice of termination? Sad excuse to take advantage of people. Especially with the pandemic still ongoing I do not want anyone in my home I don't know during these times no matter the precautions their employees are taking.

Natural Gas was disconnected, called utility company to find out when it could be restored & was informed that there was a backlog of reconnections, the earliest we could be reconnected was a week away. I informed them I have an infant in the home, that going without gas would mean I would be unable to cook meals or bathe my baby. I requested to be placed on an emergency or expedited reconnection list due to having an infant, the customer service agent stated that she was unable to do it; so I asked to speak to a manager; rather than transfer me to a manager the agent repeated her same speech, I asked a second time to speak to a manager or supervisor.

I am waiting over two hours to get a representative on the phone. Plus they are rude. They do not or will not talk with you outside their script. I bought a property with the gas meter in the middle of the unfinished basement. Not only they are unwilling to move the gas meter but they send disconnection letters if I do not allow their inspection into my house. Unbelievable part is I cannot switch to another company. Government at its worst.

A gas company that is unwilling or unable to switch on gas supply for an entire week from the request. There are people in far worse situations than ours (we just moved into a new place but have access to another place with heat and hot running water). We do have a baby and a toddler and were told it would be prioritized, but we just found out our prioritization request was denied. I can only imagine how many other requests they are denying, and the situations others are in. Typically we would call another gas company who would be happy with the additional business. But Peoples Gas have a monopoly, and clearly zero incentive to change their ways.