Nicor Gas

Called Nicor 6 months ago about getting gas meter installed, we were all electric, when our system finally went out 3 months ago, we had no choice but to replace it with gas furnace and air. Still waiting. We're in a established small lot community. When I called last week I was told 2 more people had to get here. One supervisor and after that another crew would connect, the problem is the month or more in between people. So I am hoping for a warm fall!

Our services were disconnected for obvious reasons. Spoke with a customer representative and I agreed if there is a past due balance unpaid, of course services should be disconnected. The problem is, we were to believe to have been on auto payment program (as ALL OUR OTHER BILLS ARE SET THAT WAY) as well as paperless. Nicor Gas did NOT contact us by phone prior to disconnection (which is stated in their terms of procedure) and they also did not bring this to our attention for TWO YEARS. Their rep said we were lucky to have not been disconnected sooner. How is that lucky? We cannot afford to pay $1,800.00. Had they followed their own company policies and procedures, they would have been paid and my family would have gas.

My husband and I recently moved in our new home December 9th, 2017 and when we called Nicor Gas we found out that they never disconnected it from an apartment back in 2007 or 2008 till 6 months after we moved out of there and they never billed us. Now we have an $1000 bill hanging over our heads and they say we're responsible for it. I could see being responsible if they would have shut the gas off when we told them to but they decided that they didn't want to. So now I have to make a GoFundMe post and raffle off some of my crafts just to get it paid. They keep arguing with us that we're responsible for it.

I moved into my new home in February of this year. I opened up an account with Nicor, which has been my 4th new account/address in 6 years. In August I suddenly receive a bill with my normal monthly amount plus a $455.90 amount they claim is from an old account from an address I shared with my ex-husband in 2008. The account was in his name, but they have been unsuccessful in getting payment from him, so they just now slapped the balance onto my account!! Again, I've opened 4 subsequent accounts since moving from that address with no issues or mention of this previous balance. This balance has never shown on my credit report or anything. So now because I still have his last name and they were unsuccessful in receiving payment from previously trying to tack the account balance to his mother's account, they have tacked it onto mine. His mother recently moved in with her boyfriend so no longer has an active account in her name.

Worst gas company ever. They do not consider their customers a priority!!! Spoke with a manager named Kelly. She can’t even tell me basic information about the company and how it works so I guess they let anyone supervise there! HORRIBLE COMPANY. I wish we had more companies to choose from in my area but unfortunately we are stuck with this crappy company.

Nicor Gas has the worst customer service. I never knew my autopay was not active since many months and I never got a phone call or email regarding disconnection. They said they sent a letter and called my phone but got a busy tone! No one gets busy tone on my cellphone! They should have at least left a Voice Message before disconnecting. I came to know after the gas line was disconnected and immediately called them. After I came to know that autopay is not working since many months, I immediately paid entire amount over phone and requested for getting the connection back as soon as possible (Entire amount was paid within minutes after gas supply was disconnected).

I selected paperless billing. Then my credit card expired months later. I think because I turned on paperless ~ they did not call or email me or mail me a nonpayment notice. They just shut off the service. The phone folks insist I was called and sent paper notices. That is a lie. I use my phone for all business and answer ALL CALLS. They did not call and I know that. Awful service. Have to wait 7 days to get heat and hot water and gas for cooking and clothes dryer. This is criminal.

I am a disabled single mother of two little girls. I signed a lease for a new rental on November 1, 2016. I wasn't actually moving in until November 14, 2016. Well I came here and there was NO GAS METER!!! Which meant no heat, hot water or to even use stove for Thanksgiving... I've called over 20 times and I get a different story from them each time. So I made a complaint to the BBB on or abouts November 17, 2016. I know that Nicor received the complaint but they told me that they tried contacting them but haven't heard back from the BBB.

In October I received a notice on my door saying I havent used much gas and needed to contact them. I did and I told them I travel for business and had been gone for 2 months. They said my meter needed to be exchanged and I had to be there when they did it. I explained again that I travel for work and most likely wouldnt be home until the holidays and set my appointment up for the week of Christmas. A week later they shut off my gas service, exchanged the meter and put a lock on it. I have a 16 year old at home and they left her without heat, hot water or the ability to cook. It has been 2 months now.

I'm new to the whole out on my own scene. I just recently moved to Rockford and am renting my very first apartment on my own. I'm responsible for paying for gas and electricity. Electricity was easy. All I had to do was make a phone call and I was in the clear. Nicor, not so much. I called a week ago to set up my gas account. They told me the soonest they could come out would be today (a week) to get a meter reading and what not. I set up the appointment for today between 8am-12pm.

Nicor Gas has the worse customer service, simply uneducated on how to be courteous to customers, regardless of the customer's circumstance. They must remember they are in a "business". They are getting paid to answer calls. Their paycheck depends on us customers, and if they dislike their job, they must get educated and begin a better job search that can teach manners, better yet, the company should hire educated individuals. The customer service reps that take my calls take joy in being rude, take pride in being the worse. REMEMBER THERE ARE OTHER GAS SUPPLIERS! I'm switching today. Can't deal with that anymore!

Had a bill shut off due to non-payment. Paid it on a Wednesday and they said nobody would be out until Monday between 8am -12pm. Nobody showed up yet. Called them and of course "no supervisors are available" **! Why would you tell them a time frame if you dont show up at that time. I asked if or when the next available worker would be here and she said they dont have that information. Lies! I'm to the point of switching everything to electric. Horrible customer service.

My gas got disconnected without notice. I called and paid the bill then was informed that I had to wait 5 DAYS to get my service restored after I told them I have four children in the house one including a 5 day old baby and still nothing. I think this is by far the WORST company ever. I feel they need to reevaluate their policy because as quick as they turned it off they should be able to turn it back on with a confirmation of payment. It's that easy... IJS.

My gas service was disconnected by Nicor on Friday (6/17/2016) due to an oversight of payment on my part. Shame on me. I didn't even know until I tried to cook dinner that night and the stove wouldn't light. I went downstairs and checked to see if the water heater pilot light was on, which it wasn't. My next step was to check the meter. When I went outside, I found out my gas was shut off and locked. I immediately found Nicor's number and called only to find out their customer service department was closed. This was at 6:15 pm. Now I have to wait until Monday morning, because they are closed on the weekends, to call and schedule an appointment for reconnect service.

Horrible company!!! No bill, no notice at all of shut off. Then told I owe for 5 months. But no bill sent. So I paid bill. Then they tell me to get it turned back on I have to wait for 5 DAYS!!! After speaking with 5 different people and two rude as hell supervisors then told I will be transferred to a manager. Then amazingly my call keeps being disconnected. THEY ARE THE WORST COMPANY!!! HORRIBLE CUSTOMER SERVICE, HORRIBLE!!! SCAM ARTISTS! SHADY AS HELL!

Terrible customer service and billing system. I added my credit card information and set up auto-pay when I opened my account. Not only did their billing system delete my credit card, it also never initiated my auto-pay, even though the website confirmed it at the time. This resulted in late fees being tacked on to my bill without my knowledge, and no notification that my credit card or auto-pay was removed. On top of that, no phone call, letter, or email was sent saying that there was any unpaid billing issue.

I tried to change the information on my auto-pay today, to update the new expiration date on my credit card. I couldn't. It wouldn't let me enter the new date, and wouldn't let me call it a new card. And when I tried to find a way to contact Nicor, there was NO WAY other than email and a 72-hour wait. I called the phone number and got an endless loop -- "I'll need to look up your account." and then a pause and right back to the main menu. This is a terrible company with a monopoly in the area, so I have no choice but to use them. Also, they are archaic when it comes to contacting them.

Worst company you can even deal with. I hate Nicor gas and I pray day and night for them to go out of business. They shut my gas service for $200 dollars and I am set for auto pay. They never called me about the bill and I didn't know until the service shut off. I called them and paid it and still they didn't come and reconnect it. I have 2 kids and wife and my mother who's 80 years old who has a problem breathing and yesterday at 1 a.m I took her to the emergency room and Nicor gas knows about all that and they don't care. It's 20 outside so cold and don't know what to do. I think we live in the 5th world.

Nicor Gas decided to turn off my gas on April 18, 2016 to replace our meter. There was no notification on the door prior to the shut off and no warning telephone call which I understood was legally required. Our account is in good standing. We knew nothing of the gas shut off until the next morning when there was no heat and no hot water and no stove on which to cook. When I called Nicor, they told me that if I could stay home from work today they could have someone come out to turn the gas on. Terrible customer service. It is like we live in a third world country.

We moved recently and had just made a payment. We had been on the payment plan. The customer service agent told me she cancelled the account. I call when we move and we would continue with the payment plan. I Called and apparently they didn't transfer service. My meter got shut off yesterday. I called this morning and paid bill in full and transferred service but they won't turn on for 4 days. It's 20 outside and my children are freezing. I have nowhere to bring them and they just can't seem to get here sooner. This company sucks. We need an alternative to Nicor. Not only are my kids cold but I have Raynaud's Phenomenon where I lose circulation in my fingers and toes when it's cold. I could lose my fingers and toes.

I am set up for automatic, fixed payments with Nicor. However last month Nicor took an additional $724. I discovered this when my debit card was declined at a store. Nicor admitted their mistake but said I would have to wait ten days to get money back. This was a huge problem because this was money allocated for mortgage. It's been over ten days and not only did they not return my money, they are helping themselves to it. My latest statement shows a credit balance of a little over $500 and they took $200 for current bill. This bill isn't due until the end of the month. I need my money back to pay my bills due the 15th.

After husband tried to establish service Nicor sent letter stating he could not obtain service because of a bill I had from 9 years ago. This bill was from before we were married or even knew each other. I explained and they stated when you marry someone you marry their debt in Illinois. Unbelievable. I have all conversations copied, recorded from three different Nicor employees.

My lease was going to be up at the end of May 2015 so I filled out two stop service forms and requested for my service to be shut off and taken out of my name as of May 30, 2015. My service was not taken out of my name and the vacant house was still being billed to me. After my bill was racked up to nearly $200, I called and asked to speak with a supervisor. The supervisor advised me that she would stop the service and send me my final bill to my new address, which I supplied her with. I never received my final bill; instead I received a letter in the mail indicating that my account was now being handled by a collection agency due to my unpaid balance. I then called Nicor and asked to speak with a manager again to see what had caused this issue. I was informed that a supervisor would call me back within 24-48 hours. That was over 72 hours ago and I have yet to receive a call back from them.

Nicor stopped sending monthly bill in January or February 2015. I sent 100 dollars. For a couple of months asking to send a bill. They never did. Since April of 2015, the gas was on. I did not receive any kind of bill. Not even a shut off notice. I came home today Sept 2nd 2015 with no gas service. I don't owe that much and will pay on the bill til caught up. Is this against the law to just shut off service without sending prior notice. Of any kind?

During the evening of 8/19/2015 we found that our gas service had been suspended. Prior to this I had scheduled the payment online to be taken out on 8/21/2015 in order to avoid disconnection. The bill was less than 30 days past due (it was due 7/26/2015). Of course we didn't discover it was shut off until after their customer service line was closed for the evening. On the morning of 8/20/2015 at 7:02 am I called to schedule an appointment to have a tech come out to turn our meter back on. During this call I was provided an appointment time slot of 8/21/2015 from 8a-12p (today). By 11:30a today (8/21) I was concerned that I had not heard anything and called the appointment department regarding this.

I was having my service reconnected. My appointment was from 8am-12pm. I was home during that time. My wife came home at 10:30 from errands. She sees a note attached to the door stating Nicor was here at 9:45 and they would reschedule for Thursday. I immediately called customer service and request the service tech to come back to my residence. I told the supervisor that no attempt was made by the tech at the door to contact me because I have 2 dogs that would have barked if the doorbell was pushed. He tells me that they do not ring the doorbells. Odd I thought. I asked him to send back out a tech so I would not have to wait 2 days since we were still in the 8-12 appointment time. He apologized and said that was not possible since the appointment was already met and that they were overbooked.

I filed bankruptcy and everything was discharged Nicor Gas said they didn't receive any paper, so lawyer sent the 341 they requested and got confirmation they received and they still won't turn my gas on. I just moved, my son is asthmatic, my daughter is 9 months, and everybody I spoke to was rude. ** the representative, ** the supervisor - ** the representative just sounded like she just don't care - as soon as I told her what was going, she said "I'll get a supervisor", which was rude **. So frustrated my kids don't have hot water. Is there another gas, 'cause Nicor sucks!

This company is the most bogus gas company ever. I separated from my husband 8 years ago. I had an old account which were in my name. My husband's server were interrupted at his new home of 5 years and Nicor combined my account with his account. I thought it was illegal to add someone else account to another person. They lied and said that he was a co-applicant on my account so that they can get the money that I'm responsible for. Nevertheless, I never seen his name on any of my bills. Shady in Illinois.

They shut gas off after I sent partial payment in. Wasn't able to get any customer service until after disconnect. I see that this is typical. Also online wouldn't accept partial payment. Also 4 days before service restoration. Crummy crummy crummy customer service.

Nicor requested a date to come to my home and replace the gas meter. The date was arranged and they defaulted on the 4 hour window "due to an emergency in the area." I rescheduled around an impending vacation. My neighbor called me during that vacation to inform me the meter was exchanged in my absence and Nicor taped a notice on my front door announcing they would need to return to light the pilots. I'm livid that they disregarded the appointed date, came on my property placing this notice on my door, and I returned home to no heat or hot water. Once you call to have the pilots relit, they are suppose to do so within 2 hours. Four and a half hours after the call they did arrive. During this time I was on the phone for 55 minutes waiting to speak to a manager. Apparently no one efficient is running the shop.