Nicor Gas

Nicor Gas


 3.2/5 (329 reviews)

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Overall Rating3.2 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 21, 2023

I was out of work for Covid and was able to work out a payment plan with Nicor. After months of paying faithfully, one of the payments didn’t process and they shut me off. I called to make the payment and they said the only way they will turn it back on is if I pay them the full bill (a lot more than most people can just drop on a dime). I told them I have paying on time regularly and if they could just cut me a break this once because I didn’t realize it didn’t process and it was a flat out no. Not only did I have to max out a credit card, they told me someone would be out there to turn it back on in FIVE DAYS! The days are ok, but the nights are still freezing. All this over one missed payment after being a faithful customer for years!

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Verified Reviewer
Original review: April 11, 2023

We have an account in good standing, bills paid in full, on time every month. We were notified that they needed to do a meter exchange and then let them enter the house to relight pilot lights by 4/28/23. On 4/10/23 they changed the meter out and shut off our gas while we were at work. No appointment, no notification. By the time we got home and saw the tag on our front door, their offices were closed.

We had 18 calendar days, or 14 business days, to finalize arrangements and schedule an appointment where one of us could take off work and be home. We have children at home and had no hot water for showering or gas for cooking on 4/10 and 4/11. This is UNACCEPTABLE and has caused a major disruption for both our home and my employer who had to scramble to find coverage this morning while I sit at home and wait for a technician. They advised 2-4 hours and I am currently still waiting at 3 hours.

I asked for a call when they were on their way, as I could be home within 10 minutes of receiving the call (I work 1 mile from home in a suburb of Chicago) and they advised that if the tech happened to be close to our home and got there before I did, they would leave and this would start all over again. I understand that they cannot wait around endlessly for homeowners to arrive, but considering my 10 minute time window from call to arrival AND WHY I would need to do this, this is ridiculous. So I am waiting at home instead.

I do not give negative reviews, ever, so this is first for me. I am FURIOUS about this situation. As far as I can see, this in direct violation of the regulations for utility companies in IL as well. Our account is in good standing, and the deadline GIVEN BY NICOR was ignored. I have filed complaints directly with NICOR and with the ICC.

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    Verified Reviewer
    Original review: Feb. 14, 2023

    I received a notification that my bill was due. I paid it. The amount was not correct. They then auto paid it again for the same incorrect amount and I had a credit of the 2 amounts added together. They will not refund my money for 10 days. I asked them why they auto paid the amount and they said it was an auto deduction. I said that according to them I really did not owe anything so why did they take any money out. I received no valid answer just a run around. I am waiting for my money to be returned to me.

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    Verified Reviewer
    Original review: Jan. 24, 2023

    My experience with Nicor Gas it was awful since I started using their gas in 2019. Their taxes are the higher in the business, their gas is the expensive, and their customer service is the worst in the United States! To speak with their customer support is almost impossible! They don't send any emails to their clients with any useful information as well! I don't recommend their service to no one else.

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    Verified Reviewer
    Original review: Jan. 8, 2023

    I Just recently purchased a house in Fox River Grove. I connected the service in September. The repairs in the house are NOT complete, so nobody lives there, nobody cooks, nobody dries clothes and the temperature inside is set to 63 degrees. My bill for November was $140 (my parents who live 4 blocks away and have house twice my size had bill about half of that). My bill for December was $190. My parents bill for December was $102. Their house is not only twice the size of mine, but they also have 10 foot ceilings. We are both with Nicor.

    My call to Nicor was futile. They told me about price of unit, and yet, they could not explain why the use of the gas jumped by a factor of 10 in one month. No matter how much I tell them that NOBODY lives there, NOBODY cooks, and the t-re is set to 64F, they don't listen. They refuse to send the tech to see if I have external leaks or to see if anyone else connected to my pipeline (seen that happen when lived in Chicago), I was told "if you do not like it, you can leave our service after you pay us". STAY AWAY. THEY ARE CROOKS AND THIEVES who DO NOT CARE about you and won't lift a finger to help you figure out any problems. "You don't have a smell of gas in the house - then there is no leak, our system shows that". That's the only response I got from them. STAY AWAY.

    2 people found this review helpful
    Verified Reviewer
    Original review: July 22, 2022

    Paid the fee in full like it said to and got sent a link to schedule an appointment to turn it back on but it didn't work and Said I had to call customer service. Seems their business hours aren't at 9:30 am on a Friday. Call multiple times and won't let me schedule anything but says I paid and that I owe nothing anymore. ** business that doesn't know how to answer the phone.

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    Verified Reviewer
    Original review: June 12, 2022

    My entire winter bills were "Estimated", gas price were at 0.55 to 0.68 during the winter season. When they increase the gas price in May at 1.11, the bill suddenly became "Actual" instead of "Estimated". They claimed more than 200 reading difference accumulated from the winter season, but they charged this 200 reading difference at 1.11. I called customer service, as a result, they sent me an even ridiculous bill! Can somebody tell me what to do with a deceitful company like this? I wish I can grade this company zero star.

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    Verified Reviewer
    Original review: April 18, 2022

    Our bill got past due because of Covid and we paid half of it. Still to be turned off on Easter weekend. Said we can’t get it back on until Tuesday. Four days of freezing with four kids in the house. This is unacceptable. And will be changing service as soon as possible.

    4 people found this review helpful
    Verified Reviewer
    Original review: Oct. 21, 2021

    Gas service shut off on Oct 19th, paid past due bill on Oct 20 but they can't come turn it back on for 4 days till Mon Oct 25. If they shut me off in a day they should come today Thurs the 21st to turn it back on. This is garbage that it takes 4 days and I need an appt to get service back on. Try giving someone some overtime and come turn my gas back on the same dang day. My bill is paid! **!

    6 people found this review helpful
    Verified Reviewer
    Original review: Oct. 16, 2020

    Nicor replaced our gas meter in December of 2017. Their crew asked if they could place the new meter at a new location on our home and stated they would remove all the hardware at the site of the old meter. I said OK. I assume this new location meant less work for them. After removing the old meter they left a steel pipe sticking straight up out of my concrete patio that was connected to nothing. They said they would come back later and remove that section of piping and fill in the hole in the patio. They still haven't removed that pipe as of October 16th, 2020. Whether it be a phone call or the occasional worker that comes to our house, I get a different story every time and no one ever does anything.

    Recently one service provider came and said he didn't have the right tools but I could go ahead and do it myself. I said I wasn't comfortable doing it myself and wanted Nicor to complete the job they agreed to do. Approximately a week later someone else came out, this person said there could be contaminated water in this pipe and they did not have the right tools. If that was the case, why did the last serviceman tell me to remove it myself? Also why do none of the technicians have the tools needed to do this job? I'm not sure why Nicor has no interest in removing this safety hazard which someone could trip on and seriously injure themselves on if they were to fall on in.

    6 people found this review helpful
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    Nicor Gas Company Information

    Company Name:
    Nicor Gas
    Formerly Named: