Nicor Gas Reviews

Had a tech named Antonio come out to check for a gas leak in my basement. He found the small leak and fixed it. From the time I called to the time it was fixed was under an hour and was all done for free!

Your truck driver followed me for a while and then took a quick overhead in front of my car. I needed to put a brake on my car otherwise your truck driver would have ran into me and caused a big bill for your great Nicor gas company.

The Supervisors, the Bankruptcy Department all are very Rude, INCONSIDERATE, NO CARE or Consern for people or their situation, disability. Etc. I contacted the BK dept and supervisor at around 3:00pm I faced over all my documents to have my services restored because any and everybody knows the weather in Illinois is freezing and can be deathly. Long story short the supervisor told me, "You shouldn’t have waited too late and it’s Nothing I or Nicor company can do to accommodate you and your family."

My initial review for Nicor was a 1 due to lower level customer service being atrocious. However with many phone calls and emails, we were able to reach upper level and they were amazing and helped RIGHT away!!!

Caitlin ** was the best person to help me at Nicor to get my account set up with auto payment and to get this special account paid. She was a please to work with. Very friendly and professional. I truly look forward to reaching out to her in the future! Cailtin knows her job very well and is extremely excellent in customer service! Thanks again!

Had a gas leak and they were very quick to come out and shut off my gas. Turning it back on was another issue. Long story, will try to make it short. Happened on Friday, unfortunate for me. Was told I have a pressure meter and the "specially trained crew" that turns pressure meters back on does not work weekends! Made an appointment for Monday between 10 and noon and was told I had to have a contractor there or they wouldn't turn the meter on. He arrived at 9:45 am in anticipation for their arrival; still had not come at 2. Spoke with 4 different people; 1st one said I had no appointment; 2nd said I had an "all day" appointment; 3rd said no appointment and very rude; 4th finally said they'd be here in 20 minutes.

Terrible customer service. I am having a meter upgrade for a commercial building done, the project managers are unresponsive, they came once unprepared to do the job then left for no reason, and then expected me to call them to schedule when to do the job. Just get the job done, should have been done months ago. At least respond to the customer who is reaching out trying to figure out when something will be done, I have attempted to contact via multiple lines of communication. Also, their phone service sucks, there is a terrible crackling noise the entire time you're on the phone with them.

Bad experience! What my fault is that I skipped payment ($76only) and my service was shot off. Problem is I have a 2year old and when I called paid and fixed problem over the phone they said they won't come until 2 days later so I'm without hot water, stove and etc for few days. Nicor service sucks! Few years back something like that happened, I paid service, was back FEW MINUTES LATER.

Unbelievably convoluted method of setting up the payments with them. Their website takes about 30 sec minimum between opening up pages. I get ErrorPage errors non-stop. I have spent about 2 hours so far trying to set up my payments and still have not ended up anywhere. Now I have to spend probably another 30min-1hr on the phone.

It is always a horrible experience with your automated system. The system always hangs up on you and you never get to where you need to be and sometimes it feels like you’re yelling at the phone because it doesn’t understand you. This is my biggest complain dealing with this company, it’s very hard to actually talk to a person.