Duke Energy of Florida Reviews

Message I sent to Duke Energy summing up my review: You are trying to charge our account another deposit in the amount of $645 dollars due to an "interruption in service." This has only happened one time recently and it was due to our family being out of town for an extended period of time and when we got back into town the lights shut off shortly after we arrived home. We paid the bill immediately when we realized what happened and it was literally only 20 minutes of interruption and the lights were back on. Since your company has a monopoly on power in the area, we unfortunately are at the will of Duke if we do not or can not pay this $645.

It is shameful how much of a monopoly Duke Energy holds over our energy market. Because there is no competition, their customer service has completely deteriorated. Forcing paying customers to navigate pathetic AI chatbots instead of speaking to a real person is an absolute insult to the community they serve.

If I could give this company no stars I would. They are the most expensive electric company in the state. I was paying my bill and according to them it was never paid. They shut my service off and I called them. Told them I had a new born a baby and I was on a breathing machine. I needed my electric. Can I make a payment plan. The lady pretty much told me too bad. They want at least 1700 to get it back on. There is nothing they can do about it. Too bad. And Duke energy is the only electric company that services our address. This is ridiculous.

Duke Energy is the worst company I've ever had to deal with. I called to get help to register account to manage on line and what I got was forced to put my deceased mom's account in my name, after paying the bill every month for five years, on autopay from our joint account. My mom's house is still waiting probate of her estate. I am the rep of her estate, ever late never shut off, but were not interested in helping me at all. Their way or the highway. Every time I have to call them for anything, it's a hassle and I never get a good outcome. If I had a choice, I would NEVER deal with them again. They know there is no choice, so they just do what they want.

They didn't stop my service on the requested date rather stopped it 1 day after that. After repeatedly asking them to stop the service on a specific date. Whose gonna pay the refrigerator bill for the 24 hours?

Whoever Kevin and Leanne are may be the least cognitively qualified employees in your care. Kevin who only knows how to read a screen and can’t willingly answer a simple question. Leanne has no information on the company’s policies. I hate Duke energy. In every state. With all my being.

Duke continues to raise rates but any little thunderstorm and the power goes out here in Brooksville; I will be without power from 2 p.m. to 12 a.m. In the middle of summer. Something must be done about this monopoly.

This monopoly that is Duke Energy has to change. I was enrolled in a program that kept my monthly electric bills consistent, but my enrollment was canceled without any notice. The next thing I knew, I was hit with a bill that was significantly higher than I expected. When I called customer service, I spent over an hour being transferred from one department to another because apparently every issue has its own department. No one seemed able—or willing—to take ownership or actually help resolve the problem.

Can there be an investigation opened up on this company. Their electricity goes out every week and they charge the highest rates pit of anywhere I've ever lived. They have to be using the money in a fraudulent way

I called customer service about my Bill. All I was TOLD even though it was the same amount of electricity my Bill increased by $10.00. FIRST I told taxes but the taxes only increased by $1.00 then I was told it is because of the weather if though the weather is the same every year. Duke just increases your little by little thinking that hopefully you never noticed the increase. I have noticed a little increase every Bill but I just thought maybe I was using a little more electric but I compared all my bills and I USED the same amount of electricity during the summer and even less during the winter but my just keeps increasing. Duke energy is robbing people every month and know that people can't use another electric company so they can charge what they want, they are extremely extremely extremely greedy and money hungry and don't care about their customers like they say. Even if a person loses power they keep changing for usage.

I am so upset with Duke Energy right now. Imagine in the middle of the summer in Florida 89 degree heat outside and you have no power in your home. From 7pm to 2am. It is not even hurricane season and there was no storm today. This has happened numerous times before. Duke energy is a waste of money. Oh my God it is 2026 and we have no power. Taking them over 7 hours to get it fixed.

Multifamily Properties for HVAC replacement. Has to be an existing heating strip to a new heat pump system. YOU will get denied if you do a heat pump to heat pump upgrade. I upgraded my system to a new system and got denied. Rebates should be for straight up upgrade and not just for one type. You just shafting people that want to save on energy. DE should add HAS TO BE A HEAT STRIP TO A HEAT PUMP so there is no confusion to the dumb rebate. Duke Energy should stop having high prices and stupid nickle and dime rebates.

Customer service is so unprofessional and terribly organised. I spent 4 hours on the phone calling 6 different people because they made mistakes in the correct address, charged me the wrong deposit and stopped a service instead of starting it. It ridiculous.

I’ve been with the company for a year now. When we first moved in my deposit was 140. This month marks the one year having Duke. Now they’re charging me $300 of deposit because our usage is higher. We have never been late in our payments. We have paid our payments on time. When I called the representative. He Couldn’t even explain to me the reason why so now I’m stuck paying another deposit and they kept my first 90 deposit. The representative told me that the reason they’re charging me another deposit is because my bill is higher $100 more than last year.. So we live in Florida and you’re telling me I can’t enjoy the AC. I paid for get .. Let’s make it make sense.

At first, we had a thermostat where our bills was regular. They came in and put in a new thermostat, and now are bill for a 2 bedroom. Apartment is over $400 a month. So we went from having a bill of 165 to a bill, if 400$ a month Because it was mandatory that they put the thermostat in. I'm on a set income, and they will not even let me get help on their site. They tell me I do not qualify. How I'm on a set income?

Horrible... You can't even use a live agent on chat to request your final bill overage payment. They make you call in and wait online. This is the only company I know that will keep your money unless you call to request your overage from your final payment, that you cannot request via a live agent on chat. Chat is to prevent calling and waiting ridiculous hold times. Awful. I wish I never had to use them. They overcharge on electric too. I have proof how they overcharge. I should report them to the state of Florida. They need to be audited big time.

I called Duke Energy to pay off a balance. It was old so I was referred to an outside source to pay the debt. I had plans to move the end of the week and I was assured the account was paid in full once I made the payment. Every single representative I spoke with supervisors included gave me no resolution. Their accounts payable department had not processed ANYTHING and I now have to tell my family we cannot move because of a clerical error. I wish we could choose utility companies because I would 100% not choose Duke. Thank you for putting my family in the streets because you cannot make a SIMPLE phone call to resolve the matter.

I think it’s high time that Florida adopt the same laws as other states, regarding the competition of power companies. This is something that all unhappy customers of Duke Energy need to get started. We need to stick together and get our state government involved. Duke, like most power companies has a monopoly. They can charge the maximum amount allowed and give very poor customer service. This needs to be addressed and ended. If anyone else has experienced this, I would love to hear from you.

Haven’t even started with Duke Energy yet and I’m already not a fan. They’re making us pay $700 to start our electricity. I’ve never in my life have had to pay that much to start with an energy company. That’s INSANE. I have already heard so many terrible things about them and it’s already off to a great start. No wonder they have the worst reviews. I wish there were alternatives.

My wife and I pay a bit extra each month for the wiring premium plan and I cannot express enough how much It helps having them when we need them. Most recently to install a new ceiling fan on a vaulted ceiling. The technician was so nice. Bottom line they offer “peace of mind” and at our age that is priceless.

Adds random deposit of 210$ to my electric bill, I had no current balance. They use the fact they have a monopoly on electricity to overcharge customers. Disgusting.

Customer representatives have basically no knowledge of how to help consumers. Their lack of training from management NEEDS to be revamped. I was on the phone for 110 minutes going from department to different departments and I never was able to be get assistance for my issue. I requested to have a manager call me (like I believe they would not) and I was correct. NO manager had the balls (if it was a man) or the chutzpa (if it was a women) to return my calls. The responses and attitude of the reps were in some cases antisemitic and discriminatory. Problem is Duke is the only company in the area providing power.

Duke Energy is operating on unfair basis in the last two months they have tried to revamp their app which left the customers scrambling to pay their bills and if you were a customer that received a paper bill they voluntarily have taking you off that list so if you don't have an app if you don't have a digital access you can't pay your bill without calling. Duke is getting ridiculous with their rates and how they're treating their customers.

A few months ago, I was alerted by Duke Energy that my iPhone is too old for the software they use, so now I have to go through their automated system, which is terrible. How is that even legal for the elitists at Duke Energy to make us buy new phones? And if I could use another power company, I certainly would, but I don’t know of any other choices. Fix your software, so an iPhone X can still use your Duke Energy app. Do you guys get a kickback from Apple?

I thought FPL was bad, I have never seen a company be allowed to raise rates so arbitrarily with ZERO voting power by the tax-payer resident. Shame on Duke, shame on boards that approve these price hikes, shame on monopolies! I'm over it, raise the cost of living in Saint Petersburg, FL!!!!

Duke Energy just wants to take money from people. I had a high bill and I decided to do a payment plan. When I did a payment plan with them I paid extra thinking that money will be deducted from my bill the next month. Well now they added on that monthly installment plan to my next bill basically saying that the system forgot to add it onto the bill I previously paid for. Duke Energy you are ridiculous and you do not care for your customers. When I called customer service they just wanted to break everything down explaining the system is the one who did it. They didn’t care to help at all or give me something in return for the system error.

They are charging an extra deposit for absolutely no reason. My bill is always paid on time and I paid a deposit 3 yrs ago when starting my service. My bill is very unpredictable even when using the same amount of energy.

No power for days and days. No respect to people, I have pets and old people living there house is this ridiculous. No accept this, when I call no answer, no respect, only excuses. Nobody do something. Unacceptable.

Completely greedy company. Worst company on the planet. How they can randomly charge people fees because of storms that are out of anyone's control, while also keeping energy costs extremely high is evil.

I can't stand Duke Energy. I wish we had smaller utility companies for cities and towns. They are expensive and they don't help you on late fees meaning I have been a forced customer clearly because they are the utility company but they disconnected my auto pay and then I was receiving late fees and I had to pay them. I am not happy with their payment system due to the fact I am a customer of many years with wonderful credit and they don't try to help out whatsoever

Duke is a very frustrating company. They tend to leave you on lengthy hold times and hold you hostage as you get passed on to another department whom you ask to speak with their supervisor only to get transferred to a robot that only accepts payments. It is hard to get civil and courteous help and there seems to be imposed barriers to get the help you need. If they make an error- oh well… Their response is always “we cannot change that once it has been entered”- as if there is no way in this digital world to uncheck a box they clicked in error.

Don't care about people at all. Gave me an extra 420 deposit on my bill after being late on my last one. Right before Thanksgiving and Christmas during these hard times for everyone. Had to get a loan to keep lights on with my 2 and 6 year old...

I don’t write many reviews. In fact I think this is my second review ever. A company has to be very bad for me to write a bad review. Duke energy is a real piece of work. My power bill got up to 934 dollars over the summer so I started turning hot water heaters down. I put a clothes line in the yard so we don’t use our dryer anymore. Turned our A/C thermostat up to 78 degrees. We got our next bill. It was 850 then the weather begin to cool off. The next bill was 750 dollars so we did an A/C change out to a high efficiency 18 SEER inverter driven A/C. Well my next bill dropped to 425 dollars then the next bill was 343 dollars. Well between October bill and November we get a letter telling us they are charging us an additional deposit but could not tell me over the phone what that deposit was going to be.

Duke Energy continuously increases your base cost, while shifting your payment due date forward - just a few days per month. In the long run, they are stealing from you. Unfortunately they are a monopoly in my area. A quick Google about duke lawsuits will tell you all you need to know.

God only knows for a two-bedroom apartment, while being on disability, how is my electricity bill over 500$? They don't give any help to those that need it. I try, I do not qualify. On a set income how the hell don't I qualify for help? This country, the greed, I need to stand up and protest... unite, do something...as a human race, we can't keep going on like this.

Duke Energy you need to behold accountable. You send higher bills. Everyone you are stealing. We need some accountability. We need to get rid of you period. You are abusing the system by raising electric bills at a higher cost. Crooked 100%.

We opened a commercial account with Duke Energy in St Petersburg last year and were required to pay a large deposit, with the assurance that it would be refunded after eight months of established, on-time payments. Despite over 14 months of perfect payment history, we never received our deposit back. Instead, Duke Energy demanded an additional deposit without providing any clear explanation or written notice. I spoke with three different representatives, including an account manager, and none were able to show me where their supposed “two-year payment history” or “double the average bill” deposit policy is actually stated. The account manager herself didn’t know where to find these policies on their website, which is unacceptable. When I pointed out that their staff seemed uninformed and incompetent, she became defensive rather than helpful.

Extremely incompetent and unbelievably ignorant agents! I was calling customer service, wasted hours of my time trying to get an answer to a billing issue, but I never did because they have monopoly and they don't care about their customers at all. They need to be reported and punished for what they are doing!

I moved, asked for electric to be cut off 9/5/25. I got a bill for $120.00 for September. When I told them the cut off date was 9/5, they said, they have no record of my call, so I had to pay it even though I did not live there for a month. Duke also knew I moved into my new place that Duke turned on for me. Total scam.

I called the billing department to have them change my due date back because I accidentally hit the wrong due date when you pick your new due date on the app and now they won't do anything about it. They didn't seem to even care and I feel it's very irresponsible and unprofessional of them that cannot be able to literally just change the due date for what the customer needs when it was a typo to begin with. I feel that this was a very simple fix and task for them to do and they refuse to do it and told me I have to wait 12 months before I can change my due date again which is absolutely ridiculous so I do not recommend them to anybody.