Duke Energy of Florida

What experience? They came out. They said no and left. Haven’t heard from Duke. No show no call. You shouldn’t send linemen out with a boom truck to do underground lines. They don’t even have shovels. Said engineering would have to come out. Hello still waiting.

Had a small amount of rain and service has been out for 6 hours. This is the second time in two weeks. The first time we literally had a few drops of rain. They should not be in this business. Oh, I wish we had TECO. Total incompetence.

I recently called about a return of payment on my account, apparently I accidently chose the wrong account and they decided to not only return the payment, shut off service but then email me saying they are going to charge a 30 dollar fee. I called to rectify this simple mistake but their hands are tied and are unable to do anything apparently. Might as well have an A.I. if that is the kind of service you provide for struggling families.

Here are the Issues. DUKE-ENERGY charges a Minimum Usage FEE. Which means if you have solar panels and do not use enough DUKE provided Power, they will add an Additional "minimum usage fee" which equates to the difference from what is charged to you to make the amount at LEAST $30. DUKE-ENERGY and potentially OTHERS Require that you have a "GENERAL LIABILITY" Insurance Policy on your House. Which costs at least $700+ a year for a policy, which they REQUIRE. (If you do not get the policy, they will shut off your SOLAR and make them worthless...and then charge you normal power costs.) Duke-Energy and anyone who is pushing Solar Panels are feeding the problem. Your house does NOT add any value for having Solar Panels, when selling your house, a buyer will run into all kinds of issues getting homeowners insurance, and then trying to get a General Liability Policy.

Their billing is deceptive. My actual usage is around 150 a month, never over 200, for two years, but with their quarterly "budget" plan, my bill is now 270. I never check until now and never signed up!

I started an account with Duke Energy Florida in May 2021 and paid $500 as deposit. I paid the money through my visa card. In January 2022 the service stopped and I requested the deposit to be returned. I waited 2 months for the deposit to be returned checking my visa card account each month. There was no refund. It has been a year now and I haven't received my deposit. I called the customer service 5-6 time over this period of time, spending many hours making the calls and waiting for the agent. The answers I received are the following:

I have been a Duke customer for 14 years now - SO they have gotten more than $50,000 from me. I added solar to my home and now they implement a $30 minimum bill saying, "this is to make it fair for all customers." What a crock. This minimum bill was created to directly discourage Solar installations... in "the sunshine state"! And don't be fooled by their "CLEAN ENERGY CONNECTION" program aka CEC. These solar farms they boast are not built on wastelands, they are built in places where there is ecosystems. They are now shading an area that hasn't been shaded and creating a "carbon footprint."

My Bill has been around 200$ for years with budget billing. Now it is 300$ and they offer No explanation other than I am using more energy. I am the only one in my house and nothing has changed other than my bill going up. I asked if they would check my meter, they said, "No, it is not a mechanical issue." How can they have a monopoly in Florida? I am retired on a budget and cannot afford a increase in my bill. Is there No other avenue other than paying the bill?

I came home after hurricane Ian came through, flooded my house. My belongings that were close to the floor were Destroyed. My life was consumed with Insurance companies, fema, what to do with all my property that was destroyed, what to do with my home, finding a hotel to stay in, trying to find a car. It was a horrible adventure I would rather not live again, the moral of this story is I called Duke Energy about 30 days too late for them to help me. They said because I didn't call right away they were not Going to help me with the $37 they're charging me when I could no longer live there and no one was there running any power. I want everyone to know this is a company with no heart. They don't care about the little people who have been in danger and hurt like me.

I would honestly give it 0 stars if I could. Due to Hurricane Ian we've been out of power since Wednesday, it is now Sunday and they haven't done anything at all! My poor animals are hot and miserable as are the rest of us. They've been changing dates of when our power is supposed to be back on, yet they keep delaying.