Duke Energy of Florida Reviews

Customer service is so unprofessional and terribly organised. I spent 4 hours on the phone calling 6 different people because they made mistakes in the correct address, charged me the wrong deposit and stopped a service instead of starting it. It ridiculous.

I’ve been with the company for a year now. When we first moved in my deposit was 140. This month marks the one year having Duke. Now they’re charging me $300 of deposit because our usage is higher. We have never been late in our payments. We have paid our payments on time. When I called the representative. He Couldn’t even explain to me the reason why so now I’m stuck paying another deposit and they kept my first 90 deposit. The representative told me that the reason they’re charging me another deposit is because my bill is higher $100 more than last year.. So we live in Florida and you’re telling me I can’t enjoy the AC. I paid for get .. Let’s make it make sense.

At first, we had a thermostat where our bills was regular. They came in and put in a new thermostat, and now are bill for a 2 bedroom. Apartment is over $400 a month. So we went from having a bill of 165 to a bill, if 400$ a month Because it was mandatory that they put the thermostat in. I'm on a set income, and they will not even let me get help on their site. They tell me I do not qualify. How I'm on a set income?

Horrible... You can't even use a live agent on chat to request your final bill overage payment. They make you call in and wait online. This is the only company I know that will keep your money unless you call to request your overage from your final payment, that you cannot request via a live agent on chat. Chat is to prevent calling and waiting ridiculous hold times. Awful. I wish I never had to use them. They overcharge on electric too. I have proof how they overcharge. I should report them to the state of Florida. They need to be audited big time.

I called Duke Energy to pay off a balance. It was old so I was referred to an outside source to pay the debt. I had plans to move the end of the week and I was assured the account was paid in full once I made the payment. Every single representative I spoke with supervisors included gave me no resolution. Their accounts payable department had not processed ANYTHING and I now have to tell my family we cannot move because of a clerical error. I wish we could choose utility companies because I would 100% not choose Duke. Thank you for putting my family in the streets because you cannot make a SIMPLE phone call to resolve the matter.

I think it’s high time that Florida adopt the same laws as other states, regarding the competition of power companies. This is something that all unhappy customers of Duke Energy need to get started. We need to stick together and get our state government involved. Duke, like most power companies has a monopoly. They can charge the maximum amount allowed and give very poor customer service. This needs to be addressed and ended. If anyone else has experienced this, I would love to hear from you.

Haven’t even started with Duke Energy yet and I’m already not a fan. They’re making us pay $700 to start our electricity. I’ve never in my life have had to pay that much to start with an energy company. That’s INSANE. I have already heard so many terrible things about them and it’s already off to a great start. No wonder they have the worst reviews. I wish there were alternatives.

My wife and I pay a bit extra each month for the wiring premium plan and I cannot express enough how much It helps having them when we need them. Most recently to install a new ceiling fan on a vaulted ceiling. The technician was so nice. Bottom line they offer “peace of mind” and at our age that is priceless.

Adds random deposit of 210$ to my electric bill, I had no current balance. They use the fact they have a monopoly on electricity to overcharge customers. Disgusting.

Customer representatives have basically no knowledge of how to help consumers. Their lack of training from management NEEDS to be revamped. I was on the phone for 110 minutes going from department to different departments and I never was able to be get assistance for my issue. I requested to have a manager call me (like I believe they would not) and I was correct. NO manager had the balls (if it was a man) or the chutzpa (if it was a women) to return my calls. The responses and attitude of the reps were in some cases antisemitic and discriminatory. Problem is Duke is the only company in the area providing power.