Duke Energy of Florida Reviews

Duke continues to raise rates but any little thunderstorm and the power goes out here in Brooksville; I will be without power from 2 p.m. to 12 a.m. In the middle of summer. Something must be done about this monopoly.

This monopoly that is Duke Energy has to change. I was enrolled in a program that kept my monthly electric bills consistent, but my enrollment was canceled without any notice. The next thing I knew, I was hit with a bill that was significantly higher than I expected. When I called customer service, I spent over an hour being transferred from one department to another because apparently every issue has its own department. No one seemed able—or willing—to take ownership or actually help resolve the problem.

Can there be an investigation opened up on this company. Their electricity goes out every week and they charge the highest rates pit of anywhere I've ever lived. They have to be using the money in a fraudulent way

I called customer service about my Bill. All I was TOLD even though it was the same amount of electricity my Bill increased by $10.00. FIRST I told taxes but the taxes only increased by $1.00 then I was told it is because of the weather if though the weather is the same every year. Duke just increases your little by little thinking that hopefully you never noticed the increase. I have noticed a little increase every Bill but I just thought maybe I was using a little more electric but I compared all my bills and I USED the same amount of electricity during the summer and even less during the winter but my just keeps increasing. Duke energy is robbing people every month and know that people can't use another electric company so they can charge what they want, they are extremely extremely extremely greedy and money hungry and don't care about their customers like they say. Even if a person loses power they keep changing for usage.

I am so upset with Duke Energy right now. Imagine in the middle of the summer in Florida 89 degree heat outside and you have no power in your home. From 7pm to 2am. It is not even hurricane season and there was no storm today. This has happened numerous times before. Duke energy is a waste of money. Oh my God it is 2026 and we have no power. Taking them over 7 hours to get it fixed.

Multifamily Properties for HVAC replacement. Has to be an existing heating strip to a new heat pump system. YOU will get denied if you do a heat pump to heat pump upgrade. I upgraded my system to a new system and got denied. Rebates should be for straight up upgrade and not just for one type. You just shafting people that want to save on energy. DE should add HAS TO BE A HEAT STRIP TO A HEAT PUMP so there is no confusion to the dumb rebate. Duke Energy should stop having high prices and stupid nickle and dime rebates.

Customer service is so unprofessional and terribly organised. I spent 4 hours on the phone calling 6 different people because they made mistakes in the correct address, charged me the wrong deposit and stopped a service instead of starting it. It ridiculous.

I’ve been with the company for a year now. When we first moved in my deposit was 140. This month marks the one year having Duke. Now they’re charging me $300 of deposit because our usage is higher. We have never been late in our payments. We have paid our payments on time. When I called the representative. He Couldn’t even explain to me the reason why so now I’m stuck paying another deposit and they kept my first 90 deposit. The representative told me that the reason they’re charging me another deposit is because my bill is higher $100 more than last year.. So we live in Florida and you’re telling me I can’t enjoy the AC. I paid for get .. Let’s make it make sense.

At first, we had a thermostat where our bills was regular. They came in and put in a new thermostat, and now are bill for a 2 bedroom. Apartment is over $400 a month. So we went from having a bill of 165 to a bill, if 400$ a month Because it was mandatory that they put the thermostat in. I'm on a set income, and they will not even let me get help on their site. They tell me I do not qualify. How I'm on a set income?

Horrible... You can't even use a live agent on chat to request your final bill overage payment. They make you call in and wait online. This is the only company I know that will keep your money unless you call to request your overage from your final payment, that you cannot request via a live agent on chat. Chat is to prevent calling and waiting ridiculous hold times. Awful. I wish I never had to use them. They overcharge on electric too. I have proof how they overcharge. I should report them to the state of Florida. They need to be audited big time.