SunPass Prepaid Toll Program
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So I keep getting the same bill for 6.99 in the mail with a late fee, I paid a toll on 5/17/18, it’s on my bank statement. On the same day I paid another toll was issued for the same price with a late fee, but my car hasn’t worked and it’s been grounded, so how am I being billed for something that I never used. Is there an attorney or lawyer that’s looks into this? I don’t plan to stay silent about this issue, I work hard for my money and am borderline poor, I’m sick of this extortion!
I received an email from a CC that I had never used & never given out the # to anyone, so when I received an email saying that I had a minimum payment due, I knew something was wrong. In checking it out, not only did I have a large charge on there from SiriusXM, but also a very small, yet fraudulent charge from this SunPass. They are in Florida - I live in California. I've never even been to Florida. I tried calling them, but their system is down. Imagine that.
Received a toll enforcement invoice in the mail. Shows 1 photo of my truck & license plate on the toll road. I did use 589 Florida toll road on the date. I paid tolls at every plaza. I called FDOT 888 824-8655 and spoke with an FDOT employee. I told her I paid at every plaza. She said that I got off and on the toll parkway 4 times at unattended toll collection booths and did not pay. For 1 I never got off the parkway until Tampa airport exit. So Florida has a scam ripoff going on. So yes I'll pay the FLORIDA STATE thieves and get my satisfaction in my own personal way!!! In the future I have ordered all my company drivers to not use any Florida toll roads. EVER!!! PAY BY PLATE SCAM!!!
Last 3 years I have traveled the turnpike, Stopped and paid every toll adamantly... Even told daughter this would happen. It is a scam by FDOT to rip off tourist every year. For under 5 bucks not worth going to court even though I'm sure the court is corrupt too... This is theft. I paid every damn toll and yet still get a ticket. Florida you suck... You are a disgrace to America.
If I could give it NO stars I would. They don't listen to **. They assume computers are correct when they are not. They never listen to the customer and the issues. Their computers don't show prior changes. If you don't watch your account they will overcharge you. I called over 2 months ago they never fixed or addressed anything so I had to call again and they still don't listen. They are a waste of space and horrible company. They are based out of Florida. No wonder why people always talk ** about Florida being so bad. It is companies like this. Get your customer service together!
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I went on a trip to Delray Beach one day from Naples and paid all of my tolls. I actually was very adamant about it. Then 4 weeks later I get a bill stating that I had unpaid toll charges. Total **. I paid it just because that's how they get you - threatening that you pay or they will send you to a credit agency. This needs to be more controlled. Nowhere on the invoice did it explain what I was actually being charged for. I went thru the toll booth and paid at each stop. It was a total surprise to get the invoice in the mail - they must make a lot of money sending it these ** invoices. I usually don't complain about things but this needs to be stopped. Total bs.
I traveled to South Florida with my girlfriend. We hit tolls on the turnpike and she commented that she always gets a letter saying she had not paid the tolls when she had. I thought she must have been mistaken. Well, I paid every toll everytime and just got a letter. I told her and she said she has 3 letters. It is a scam and for $5 I’m sure everyone just pays it. It’s wrong to pay and then be accused of cheating. I don’t cheat. I paid the tolls. There is nothing you can do except go to court to fight it. Who is doing that over $5?? I guess you should hold up the line and get a receipt when traveling in Florida. Really, really makes me mad.
We received a bill for supposedly 1 year, we used 3 tolls daily, that makes $3 a day times 365 days (I know we don't use them every day, not Saturday or Sunday) but just for the sake of the numbers, so how much is that? $1095. Again I know that there are some weeks that I work or used the tolls only 3 days a week. So when we received a bill for $2000 dollars and started to compare some of the charges on days we did not work, they were still charging us the 3 tolls!!! We called and we were told they have different companies handling the tools so maybe we had more charges!!! Are you serious???
Now my registration is on hold, my tag is expired and they still saying that this is the amount we have to pay! How insane is this situation with the SunPass and tolls in Miami Dade, it feels like we are being robbed by our government and force to pay what we don't owe. Why is it that we have these tolls and our expressways are not even working, there is construction all over and the traffic is horrible, so tell me why do we pay for these tolls just to be in traffic for hours and on top of that we are robbed plain and simple!
They double post tolls, repeat days charge even if you don't pass by the tolls the days you are not working, come on. We are trying to make a living and it is hard as it is, to have to pay $2000 dollars of fictitious tolls! I don't know what to do, I can't pay this amount and they won't even review the info of the repeated tolls showing in our account. So mad that our county and officials are letting these people ripoff many drivers who sadly need to use the expressways in Miami. I hope the Media, news or someone expose these crooks and for this mafia to be held accountable for their crimes. Desperate family man in Miami.
DO NOT USE THE EXPRESSWAY EVER!!! Doesn't matter if it's 40 cents or $40 or if you even paid it off, you will be paying at least 3x's more. These are 5 different agencies who DO NOT UPDATE THEIR INFO, RECYCLE CONSUMER INFORMATION and you WILL be paying more than once. I have been given 3 different bills (all the same amount, down to the cent) by three "different agencies" that are FDOT Expressway collectors. They have threatened to suspend my license and stop my registration if I do not pay this for A FOURTH TIME!
6 months ago when I went to renew my registration, I was told that I had to pay or my registration couldn't be renewed. I knew I had already paid them but I had been at the DMV for 3 hours and just wanted it to be over. When I did finally pay, I was told this would not affect me again, all of my delinquent tolls have been paid, and my registration was finally released.
I work from home outside of Tampa so there is no reason for me to go there, except in special cases (which are rare) when I have to make a drop at a client's home. I did this a few weeks ago and unwittingly got onto the expressway. Now, all of the sudden MY DELINQUENT FEES THAT I HAVE ALREADY PAID OFF ARE BACK!!! Same amount down to the cent from a brand new agency! What a coincidence! Just do yourself a favor and, not only don't take the expressway, just don't come to this mosquito-ridden, money-grubbing, morally bankrupt state. Thanks Rick Scott, we can always count on you to empty our pockets and take food out of our children's mouths!??
I was sent to collections over 48 cents... The only times SunPass tried to reach out to me was once by mail to a 3 year outdated address (which I will admit I should have changed, but honestly thought it was updated per my vehicle registration) and 1 email which they can't even prove they sent to me. Then I was sent to collections for $54.48 ($45 fee from SunPass and $9 fee from collections). Collections didn't even get the chance to reach out to me about this as I had contacted SunPass for my fiancé since the transponder wasn't working and we assumed a battery was dead. Now my 790 credit score will be dropping by 100+ points, all over 48 cents? Really SunPass? Is that too great of a fee for you to just write off? Now you've long term-affected my buying and borrowing future for a balance less than a candy bar. No doubt I will be getting my fiancé an E Pass now and will make sure that SunPass never get another dime from me.
We traveled through Orlando to Miami area during the Christmas, paid countless times whenever we saw a toll station. But I still received a toll invoice document back home around mid-January. As the document was accidentally lost, I called the SunPass customer service. The first agent told me the toll is $20 somewhat, which does not match the amount on the doc letter I got by mail ($2.5). So I made it clear to him that I want my document ID and account no. so that I can review the doc online and pay it. He provided me with the account no. I entered it on my computer right away but the page said not found.
Then I asked if he had the document ID, he said all he had is the account no. Not knowing what to do, I asked him to hold on for a few seconds and let me re-enter the information. He became very impatient and kept repeating he will get me offline within 2 minutes (I am 100% sure no more than 30s passed). No further information or solutions he tried to offer after I told him I was not able the see the document even I typed in the account no. he gave. Obviously, he did not care a thing about assisting the customer to solve their problem and just wanted to get rid of us.That attitude and the unwillingness to do his job completely pissed me off.
I called again because ridiculously there's no other way I can review the toll document. The second agent told me I couldn't login with the account no. because the information hasn't been updated in the system yet. But how could that even happen? I received it by mail two weeks ago. Again, the agent did not have any solutions and fell silent. I said, "what I can do is to sit and wait for the doc to arrive by mail probably in Feb?" She said, "yep." Besides how they charge you as a scam(you never know why you still get a toll no matter how carefully you make sure you go through the toll stations), their customer service is the worst. I don't even know why they set up so called "customer service" if they don't really want to assist their customers. The whole system is poorly operated just to charge you money.
As most others have noted, this seems to be a big scam the state of Florida is running. Bills come left and right for tolls, most of which aren't valid AND many are duplicates that aren't sent as such. Oh then, you have the ones that don't come as a bill at all and instead go straight to collections. Had collections bill come and not once had that been previously billed or given the opportunity to have it be paid. To add to that, all bills have been paid also, so there should be NO collections bill, period. It's a serious scam they're running because there's literally no way to deal with these idiots and yet if you don't pay...even if you don't truly owe anything, they can take your registration and even license. It's really unreal. I hope at some point a class action lawsuit is started, because they'll have millions in on it!
Sending numbers of letters on a class A truck which I have never driven neither in Florida. First, one took around a year resolved by finally the company sends in a letter that the company identifies wrong plate number. I called CSR numbers of time and I wrote an email to the company. And it took a year. Call Florida police and police has excellent customer service. CSR needs to send to a Florida police station to get some training. This year, the company did that again. I need to contact higher up like the head of Florida Transportation and Governor.
I am living in France and I need a help. I was in Miami the 6th of September to 10th. I rent a car and I accepted to be charged for 4 days SUNPASS. But when I took the road I saw that the governor of Florida was cancelled all tolls because the hurricane. I returned to the agency and the agent said to me that I will not be charge for that because he didn't know that it was cancelled. Now the agency are saying: the Sunpass sticker is set up (placed at the windshield) which causes and automatically charged with the amount that you already prepaid. Is it right? How something can be charged if it (Sunpass) wasn't work during theses days? I would like to know if the agency is lying. Thank you for your feedback.
I try to check how much money I have used on my transponder but the page never works. I try on my Notebook. Doesn't work. Try on my cell phone. Doesn't work. Try different browser. Same thing, never works. The customer service close at 7 pm so now you can't do nothing.
I was a customer of Bright House back in 2015, I was charged $99 plus tax for internet services that they only charged $35 for... Can't even understand the level of anger about this. Fought back and forth about that only to get one credited bill and then upsold to TV and internet for $99 but the bill was never ever that either... Bill was $145 after taxes and fees. I couldn't keep up with calling every month for adjustments etc. So I closed out the account but kept the equipment. Called to get the understanding that disputing the bill but keeping the equipment with the intention to come back.
2017 I move and come back. I called. Explained the arrangement I had with keeping the equipment. They said we see your old bill etc will credit the equipment since you coming back. Turned in the TV portion of the equipment but is currently using the internet box. Promo with Spectrum was as promised. Was happy... Come home today they said I had an old bill so I need to pay over $300 to restore service. My current account mind you is paid on time and in full. No mention ever of anyone of this old bill business. In fact my first bill on the new account doesn't even say I ever owed anything previously. NEVER once mentioned I owed anything over and beyond the credits given for returned/ in use equipment.
They said there's not ENOUGH notes to determine what the details I was disputing or offers I was saying. So because I didn't call back after EVERY call to check for notes on my account I am held responsible for an old bill I already disputed with a company that doesn't even exist anymore. Told by 4 different managers there's nothing to be done. I switched providers as I'm on the phone with them and they say that's my option. NON caring company that could care less about any promise that was made or broken... Don't believe ANYTHING that anyone tells you even if you have it in writing.
I was charged $.075 and in additional $2.50 Administrative Charge for passing through a SunPass toll when my E-pass was low on funds. People who have E-Passes should not be charged because we already have an account that SunPass accepts. I will do anything to let the media knows about my issue and other people issues.
Traveled to Florida, St. Pete/Tampa area 1 month ago for vacation. When going from St. Pete to Tampa we paid tolls numerous times, never missing or skipping a toll booth. A month later received a letter from SunPass stating we had unpaid toll transactions. As soon as I the bill I realized or felt the whole system is a scam or ripoff as the exact same thing happened a few years ago when we were in the same area & received a bill saying we had "skipped" a toll, again showing pic of vehicle and license plate. Paid the toll at the time but I knew we had skipped nothing, and paid all tolls.
Called this time and rep. said some roads have no toll booths and it was "normal" to get the bill in the mail; I told her there was no roads with a sign indicating that and that we had stopped and paid ALL tolls where a toll was indicated. After reading all the reviews, my belief that this whole system is a huge money making scam for SunPass and Florida DOT was confirmed. Everyone should file complaints with the attorney general's office as I plan to do and/or if living in Florida, contact their local state rep.
Here's a good one... I got a bill for a toll infraction the other day. It was addressed to my deceased Uncle that pass away in 2014. The photo on the bill was of a late 70's car which I don't own, and it was on a trailer. You couldn't read the tag number. The tag number they had was something weird and didn't match any tag I own. I had to call and explain that the name on the bill was my deceased Uncle, and the car/tag in question is not mine, plus that I have not left my hometown in several years, so I could not have drove through a toll. Spent 10 minutes on the phone with a rep. I was told it would take 7 to 10 business days to figure out. How the hell can something like this happen? Maybe a fake tag created a glitch in their computer system and I got the business end of it! What a joke! By the way; the bill is for a minor $4.61. Sunpass needs to fix their messed up system! IT DOES NOT WORK!
I purchased a car in another state and it was delivered to me on Feb. 15th 2017. The car had a temporary plate and so I put my SunPass on the car. That SunPass works as long as it has money on it no matter what vehicle it on. However, instead of MDX charging my SunPass each time I used the car they charged me manually but have a photo of the car and the TAG. When the temporary tag expired, both SunPass and MDX was charging me electronically and manually instead of charging my SunPass.
When I took it up with SunPass, they claimed that someone went into my account and took the tag off the account. But I was still being charged by both SunPass and MDX on the same day from January to present. When I called today regarding my concerns, not only the rep gave her supervisor the phone, she did not have the common courtesy or professional etiquette to informed me that she was turning the call over to her supervisor. That tells me the quality mindset of the people working at SunPass. I don't know what preposterous logic they were using but neither the Rep nor the Supervisor had a clue to what was going on. I eventually figured it out and it had nothing to do with anyone taking anything off the account or the tag. It was their fault. They have idiots working at both MDX and SunPass.
I constantly get charged $25 from SunPass. I call them and they can't tell me why it's happening. On my bank app I always see that charge and I don't even use the highway but maybe once a month and I'm getting charged all this money. Can someone explain to me what's happening? I wish they would bring back the toll booth. These machine are garbage.
If there was a toll booth we stopped at it, unless there is a stealth booth between the Orlando Airport and Sanford, FL on a day when I was not in Orlando. There is no way to dispute it, and it's easier just to pay it. Florida has one hell of a scam going here.
I found out that my $2 toll got sent to collections although I had not gotten a bill. I complained to Attorney General and got a call from an amazingly helpful person who sorted it out and said she would train her staff based on listening to my calls with them. I was given a refund for unsubstantiated charges and AM TOTALLY SATISFIED and IMPRESSED by SunPass! They probably rolled out their system too early and thankfully are committed to fixing problems. Call them! Ask for supervisor if needed. I got taken care of.
I have NO option when it comes to tolls in South Florida. This state has only a few highways and if I need to get on the turnpike which is about 3 times a year, I get fined for not having a transponder. Seems to me there should be at least 1 other option for those who can not afford a transponder (living paycheck to paycheck) and those who hardly use the highways. Instead we are penalized and charged a processing fee. This clearly shows there is no consideration for this other group of people. It would be great to have a solution to this. This All or Nothing shows only 1 side. The side of the $. Let be a people state also and show a bit of concern for those who can't afford a transponder or those of us whom it isn't worth or can't afford to spend 35$ on a transponder and 10$ fill up. Thank you.
In March of 2017, I took the Veterans Expressway from Crystal River to Tampa. I paid all the tolls at the toll booths by cash. Here it is April 10, 2017, and I received a bill from these for a toll they said I didn't pay. They said this was an electronic toll on the expressway itself and not an exit or entrance. There was no notification of this "electronic toll pass" on the expressway. This is pure highway robbery and the only difference is that these people are not wearing masks like they supposedly did in the old west. I have a friend who works for federal law enforcement and he is checking on this to see if the state of Florida can be held legally responsible for this contracted company. More updates later.
I have an old pickup truck in my backyard that has not moved in 3 years. Tag has been dead for two years. I got a notice of tool due. The pic on the notice is not my vehicle. Not even close. The tag in pic is unreadable. I called the number on the notice and explained this. They took my tag away from me. Pay up or else they keep adding to charges. They called me a liar. That it was my vehicle in the pic. I went to tag office. They told me it was not their problem. This is EXTORTION and guilty til proven innocent but they are the government so I am closed off proving. Does anyone know who I can go to? I have pics to prove truck has been sitting for 3 years and the tag bolts are rusted on I had to rip the tag off the truck.
I noticed that I wasn't being charged for my SunPass account so called the 888 number to follow up. There were two accounts - one had been sent to collections, the other was in good standing. The rep explained that collections had to be paid first, then the account in good standing would be discounted. Fine! Paid the collections account and called back after a week to settle the other account. The rep gave me three different amount $61, $47 & $50. There is no credibility with this company! It'll get done when I renew my license. With all the technology we have, WHY doesn't a national toll system exist?!?!
Apparent I have added a rental car to my account for a day more than a year ago for a 1-day rental. Turns out either I typed expiration year 2060 by mistake or their IVR system misunderstood 2016 as 2060. In short, I have been paying for a 1-day car rentals SunPass for over a year. Their system has no checks and balances as no one will rent a car for 46 years. They refused to refund me a dime.
For nearly a year, I have had to provide SunPass with my address so they could send me the bills monthly. They have always had trouble with mailing my invoices so that I may pay them on time. Because of their incompetence, I have had to pay for accumulated bills multiple times, leaving me at a financial disadvantage. For months I have had to call them to provide the same address I have been living at for about 5 years. Their system will not keep the address and as a result, I would not receive the documents to make the payments on time, leaving me to pay additional fees. They have charged me an accumulated $214.00 without sending me invoices and/or placing the invoices on my account to review. I only have invoices from 2013-2015 from my previous car. How am I to know what has to be paid if I'm not receiving any documents by mail or the correct information in my account online. This is a scam without a doubt.
Their customer service rep explained to me that when you register online, you would no longer receive invoices by mail. The supervisor then came on and explained that I should still receive invoices by mail even if I did register online. Someone please help me and give me the truth!! Inaccurate information on their website!! False information provided by staff!! Inability to send the necessary documents to the customer's address because their faulty system cannot keep it on file!!! For all I know, the charges can be false!!! They themselves cannot prove otherwise. My advice: contact an attorney for immediate legal advice or contact the media to expose the company.
I just received a bill for $767 that dates back to 2013 through 2015! Have a SunPass account, and have still had to pay bills they send me even with that account. This bill is all for one specific toll booth on 417 in Orlando. There is nothing more on my bill. The sad truth here is you have to pay. There is no option. They hold your registration & license over your head. How can they bill you so long after the fact? This system needs a real overhaul.
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