SunPass Prepaid Toll Program Reviews

The worst toll company in Florida. Bad customer service. They more dedicated not help people.

Too bad there are no negative stars because this organization has some of the worst customer service I've experienced anywhere in the world. Try adding a new payment method. No matter how many times you enter credit card information it sends an error message. Now try calling them. Hahahaha. Voice prompt indicates the wait time is ten minutes. If only that were true. I have waited 30 minutes to no avail. In fact I'm waiting right now and it's already been 15 minutes. Chat doesn't work either. I am still not connected which has given me enough time to write this review. WHAT IS WRONG WITH THIS ORGANIZATION????

Nobody responded calls, one star is too much, more 100 calls.

Can I give zero stars for this awful company? During December 2026, I crossed a road with a toll, and it did not capture my SUNPASS. In March, I received an invoice from the Florida Transportation charging me three times the amount. Since then, I have been trying to send information to the customer service without any luck. They close the support requests without any explanation. I wish we could have a government in this state which could take SUNPASS concession.

Customer service staff are just lazy bums with a whole lot of attitude. Spoke to 2 Customer service reps and neither wanted to help. I wanted to dispute charges and was told to do it only when it clearly states on bill that you can either do it online or by calling. At least if they can give me an answer but not even that. They forget that who pays their wages are Sunpass users. Bunch of **.

I have a transponder and went to the Florida fair via the turnpike Feb 26th,10 days later I received a bill in the mail with a picture of my truck and says I owe a toll, today is 3/27 and I have a bill in the mail from a collection agency for another $6 for collection fees, not a big deal but didn’t even give me 30 days to dispute it because I have a transponder that got charged too so wtf? This is how Florida lets the hwy tolls people to do business, way to go Sunpass. You’re making money hand over fist.

Terrible super expensive and unfair to customer. My account went out of balance and they started charging crazy fees. Customer service unable to help clients. Terrible super expensive and unfair to customer. My account went out of balance and they started charging crazy fees. Customer service unable to help clients.

I was charged for my car when it was broke down and never left my drive for 3 weeks. It was not even in the area of where the charges were. They did not honor a refund, the girl was nasty on the phone. It was all done in 1 day, so they acted like someone broke into my car, stole the sticker, drove all around then broke back into the car and put sticker back. The car was undriveable with oil leak, alternator bad, battery bad. I did not drive car for 3 weeks total. FRAUD FRAUD FRAUD.

Money grab. Sunpass processed my transponder incorrect. 3 months later I get outstanding tolls. Then ask if I want to buy a second pass after they punished me for their mistakes. Never got a toll invoice either. Trash!!!!

Sunpass won me over, not sure why, probably better marketing than Leeway. I try to stay on top of things but when my transponder stopped working I had no idea until like two months later with a whole stack of toll fees. I have had problems again and again with the online portal, updating payment info and logging in. I had to make a new account, paid for new transponders and had the same issue all over again. Their marketing seems good but their service far below. This is backwards. They need to improve their website, and communication. The reason you set up automatic payments in the first place is to not have to think about it. But with sunpass, you have to always wonder if you’re racking up tolls.