SunPass Prepaid Toll Program

SunPass Prepaid Toll Program


 2.1/5 (365 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.1 out of 5
See all 365 reviews

About SunPass Prepaid Toll Program

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

SunPass Prepaid Toll Program Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about SunPass Prepaid Toll Program?
  • 4,243,660 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
profile pic of the author
Verified Reviewer
Original review: June 2, 2023

I asked to SunPass for a refund after a total loss accident in my car that was towed and went through tolls, I couldn’t take off the transponder in those stressed times! They didn’t give any courtesy refund as big companies do in these sad situations! Sunpass should be more emphatic! I think this is a dark and miserly company.

Be the first one to find this review helpful
Verified Reviewer
Original review: March 23, 2023

Horrible and rude customer service... then you try to work your way through the automated system that some child set up which does not understand simple, plain english. Was going to set up a pass but since they've proved their usefulness, I will not ever use again.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Utility Companies delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer
    Original review: Jan. 9, 2023

    I recently got married and have been working through the long and tedious process to change my name with hundreds of contacts. Government agencies, banks, retailers, companies, apps, websites, customer reward programs, etc... Part of that meant recently closing a bank account. I thought I had switched everything over but turns out I hadn't switched Sunpass over. They hit me with a $25 fee. Refused to reverse or reduce despite the fact I've been a customer since 2010 with no prior issues. We don't travel on toll roads a lot. The $25 fee is likely greater than a year of paying $2.50 toll-by-plate bills. AND the biggest joke is they never sent me anything in the mail to alert me that my account payment method had been rejected! The toll-by-plate invoice had the wrong amount due and didn't say anything about the other issues! No explanation from customer service on that one. Just kept saying "Can I help you with anything else."

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Aug. 15, 2022

    Sun Pass Website says you can order a Sun Pass Pro Transponder and it will be mailed to you in 5-7 days. This is not correct. It takes 2 - 3 weeks now. Post Covid timeframe. They should update their website, so folks know that before they order. See below statement from their website- "Transponder will be mailed to you within 5-7 business days."

    3 people found this review helpful
    Verified Reviewer
    Original review: June 7, 2022

    This is the second time Sun Pass has sent a toll charge to a third party collection company on toll fees that were paid through my account by autopay with my bank. I have their statements and bank statements verifying payments. SUCH A SCAM!! I spend a few hundred dollars a month in toll fees but somehow it's always for $6.00-$8.00 dollars that turn into $30-$40 with fees and charges.

    8 people found this review helpful
    Verified Reviewer
    Original review: May 2, 2022

    Automatic voice said that waiting time is 71 minutes. I waited 84 minutes! Still no answer! After Pressing 2 for a call back I am now waiting for 3 days. Guess what happens? No call back! Cannot understand how a company that runs so poorly, still be the only option.

    5 people found this review helpful
    Verified Reviewer
    Original review: April 14, 2022

    On recent trip to Miami from Daytona, partly on toll road.. Trip to Miami ok. Trip back got hit with 16 tolls AFTER I was home. Gas receipts to prove. Sunpass said I lied. I asked photo proof. None available. Now I'm pissed and asking lawyer to sue. I'll pay cash from now on.

    6 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 18, 2022

    This is why Florida gets a bad reputation, I was in Florida for three days in November 2021 and in December was billed for $9.35 which I paid on 12/17/2021. Then in January I received two bills one saying I owe $1.15 and another saying I owe $14. I filled a dispute and received an email that the bills had been sent before the payment in December was received and I only owed the remaining balance which was like $5 , but when trying to pay the website said my account didn't exist.

    Now I received a collection notice of $27 for the $9.35 I already paid and a $17 late fee and when filling out a dispute their site won't let me upload anything and I'm completely mad about getting charged $50 for three days in Florida. This place is a scam and because of them I never want to see Florida again because they are the worst. I rather have a toll booth at least then I know the state won't scam me like they are now. Some of the charges are in areas that I never went to like Miami which I never left Tampa Bay area. Horrible and shows how far Florida has fallen. Stay away from Florida!

    7 people found this review helpful
    Verified Reviewer
    Original review: March 3, 2022

    After putting in their suggested ticket and then calling many times, waiting weeks and hearing the blaming pacification **, I had to determine on my own who at FLL could help reverse my erroneous $498 charge for 10 minutes! This is the 3rd time they've done this and do NOT care. And then they only wanted this money they took to sit in my Sunpass Account. After more difficulty, they agreed to send it back - 7 business days later - after waiting weeks with ZERO action. They have no competition and no accountability - pretty scary stuff!

    4 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 12, 2022

    Hi, is no way that you can contact the customer services agent to solve a problem that you have. The phone answers and intrusions are annoying terrible. Somebody must help for that. They collecting a lot of money and the customer service is nothing.

    7 people found this review helpful
    Loading more reviews...

    SunPass Prepaid Toll Program Company Information

    Company Name:
    SunPass Prepaid Toll Program