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SunPass Prepaid Toll Program
Overall Satisfaction Rating
1.12/5
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    SunPass Prepaid Toll Program

    Florida

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    Last updated: Feb. 12, 2018

    129 SunPass Prepaid Toll Program Consumer Reviews and Complaints

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    Verified Reviewer
    Original review: Feb. 12, 2018

    DO NOT USE THE EXPRESSWAY EVER!!! Doesn't matter if it's 40 cents or $40 or if you even paid it off, you will be paying at least 3x's more. These are 5 different agencies who DO NOT UPDATE THEIR INFO, RECYCLE CONSUMER INFORMATION and you WILL be paying more than once. I have been given 3 different bills (all the same amount, down to the cent) by three "different agencies" that are FDOT Expressway collectors. They have threatened to suspend my license and stop my registration if I do not pay this for A FOURTH TIME!

    6 months ago when I went to renew my registration, I was told that I had to pay or my registration couldn't be renewed. I knew I had already paid them but I had been at the DMV for 3 hours and just wanted it to be over. When I did finally pay, I was told this would not affect me again, all of my delinquent tolls have been paid, and my registration was finally released.

    I work from home outside of Tampa so there is no reason for me to go there, except in special cases (which are rare) when I have to make a drop at a client's home. I did this a few weeks ago and unwittingly got onto the expressway. Now, all of the sudden MY DELINQUENT FEES THAT I HAVE ALREADY PAID OFF ARE BACK!!! Same amount down to the cent from a brand new agency! What a coincidence! Just do yourself a favor and, not only don't take the expressway, just don't come to this mosquito-ridden, money-grubbing, morally bankrupt state. Thanks Rick Scott, we can always count on you to empty our pockets and take food out of our children's mouths!??

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    Verified Reviewer Verified Buyer
    Original review: Feb. 2, 2018

    I was sent to collections over 48 cents... The only times SunPass tried to reach out to me was once by mail to a 3 year outdated address (which I will admit I should have changed, but honestly thought it was updated per my vehicle registration) and 1 email which they can't even prove they sent to me. Then I was sent to collections for $54.48 ($45 fee from SunPass and $9 fee from collections). Collections didn't even get the chance to reach out to me about this as I had contacted SunPass for my fiancé since the transponder wasn't working and we assumed a battery was dead. Now my 790 credit score will be dropping by 100+ points, all over 48 cents? Really SunPass? Is that too great of a fee for you to just write off? Now you've long term-affected my buying and borrowing future for a balance less than a candy bar. No doubt I will be getting my fiancé an E Pass now and will make sure that SunPass never get another dime from me.

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    Verified Reviewer
    Original review: Jan. 30, 2018

    We traveled through Orlando to Miami area during the Christmas, paid countless times whenever we saw a toll station. But I still received a toll invoice document back home around mid-January. As the document was accidentally lost, I called the SunPass customer service. The first agent told me the toll is $20 somewhat, which does not match the amount on the doc letter I got by mail ($2.5). So I made it clear to him that I want my document ID and account no. so that I can review the doc online and pay it. He provided me with the account no. I entered it on my computer right away but the page said not found.

    Then I asked if he had the document ID, he said all he had is the account no. Not knowing what to do, I asked him to hold on for a few seconds and let me re-enter the information. He became very impatient and kept repeating he will get me offline within 2 minutes (I am 100% sure no more than 30s passed). No further information or solutions he tried to offer after I told him I was not able the see the document even I typed in the account no. he gave. Obviously, he did not care a thing about assisting the customer to solve their problem and just wanted to get rid of us.That attitude and the unwillingness to do his job completely pissed me off.

    I called again because ridiculously there's no other way I can review the toll document. The second agent told me I couldn't login with the account no. because the information hasn't been updated in the system yet. But how could that even happen? I received it by mail two weeks ago. Again, the agent did not have any solutions and fell silent. I said, "what I can do is to sit and wait for the doc to arrive by mail probably in Feb?" She said, "yep." Besides how they charge you as a scam(you never know why you still get a toll no matter how carefully you make sure you go through the toll stations), their customer service is the worst. I don't even know why they set up so called "customer service" if they don't really want to assist their customers. The whole system is poorly operated just to charge you money.

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    Verified Reviewer
    Original review: Dec. 18, 2017

    As most others have noted, this seems to be a big scam the state of Florida is running. Bills come left and right for tolls, most of which aren't valid AND many are duplicates that aren't sent as such. Oh then, you have the ones that don't come as a bill at all and instead go straight to collections. Had collections bill come and not once had that been previously billed or given the opportunity to have it be paid. To add to that, all bills have been paid also, so there should be NO collections bill, period. It's a serious scam they're running because there's literally no way to deal with these idiots and yet if you don't pay...even if you don't truly owe anything, they can take your registration and even license. It's really unreal. I hope at some point a class action lawsuit is started, because they'll have millions in on it!

    9 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 5, 2017

    Sending numbers of letters on a class A truck which I have never driven neither in Florida. First, one took around a year resolved by finally the company sends in a letter that the company identifies wrong plate number. I called CSR numbers of time and I wrote an email to the company. And it took a year. Call Florida police and police has excellent customer service. CSR needs to send to a Florida police station to get some training. This year, the company did that again. I need to contact higher up like the head of Florida Transportation and Governor.

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    Verified Reviewer
    Original review: Oct. 4, 2017

    I am living in France and I need a help. I was in Miami the 6th of September to 10th. I rent a car and I accepted to be charged for 4 days SUNPASS. But when I took the road I saw that the governor of Florida was cancelled all tolls because the hurricane. I returned to the agency and the agent said to me that I will not be charge for that because he didn't know that it was cancelled. Now the agency are saying: the Sunpass sticker is set up (placed at the windshield) which causes and automatically charged with the amount that you already prepaid. Is it right? How something can be charged if it (Sunpass) wasn't work during theses days? I would like to know if the agency is lying. Thank you for your feedback.

    2 people found this review helpful
    Verified Reviewer
    Original review: Sept. 27, 2017

    I try to check how much money I have used on my transponder but the page never works. I try on my Notebook. Doesn't work. Try on my cell phone. Doesn't work. Try different browser. Same thing, never works. The customer service close at 7 pm so now you can't do nothing.

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 2, 2017

    I was a customer of Bright House back in 2015, I was charged $99 plus tax for internet services that they only charged $35 for... Can't even understand the level of anger about this. Fought back and forth about that only to get one credited bill and then upsold to TV and internet for $99 but the bill was never ever that either... Bill was $145 after taxes and fees. I couldn't keep up with calling every month for adjustments etc. So I closed out the account but kept the equipment. Called to get the understanding that disputing the bill but keeping the equipment with the intention to come back.

    2017 I move and come back. I called. Explained the arrangement I had with keeping the equipment. They said we see your old bill etc will credit the equipment since you coming back. Turned in the TV portion of the equipment but is currently using the internet box. Promo with Spectrum was as promised. Was happy... Come home today they said I had an old bill so I need to pay over $300 to restore service. My current account mind you is paid on time and in full. No mention ever of anyone of this old bill business. In fact my first bill on the new account doesn't even say I ever owed anything previously. NEVER once mentioned I owed anything over and beyond the credits given for returned/ in use equipment.

    They said there's not ENOUGH notes to determine what the details I was disputing or offers I was saying. So because I didn't call back after EVERY call to check for notes on my account I am held responsible for an old bill I already disputed with a company that doesn't even exist anymore. Told by 4 different managers there's nothing to be done. I switched providers as I'm on the phone with them and they say that's my option. NON caring company that could care less about any promise that was made or broken... Don't believe ANYTHING that anyone tells you even if you have it in writing.

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    Verified Reviewer Verified Buyer
    Original review: July 29, 2017

    I was charged $.075 and in additional $2.50 Administrative Charge for passing through a SunPass toll when my E-pass was low on funds. People who have E-Passes should not be charged because we already have an account that SunPass accepts. I will do anything to let the media knows about my issue and other people issues.

    13 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: July 24, 2017

    Traveled to Florida, St. Pete/Tampa area 1 month ago for vacation. When going from St. Pete to Tampa we paid tolls numerous times, never missing or skipping a toll booth. A month later received a letter from SunPass stating we had unpaid toll transactions. As soon as I the bill I realized or felt the whole system is a scam or ripoff as the exact same thing happened a few years ago when we were in the same area & received a bill saying we had "skipped" a toll, again showing pic of vehicle and license plate. Paid the toll at the time but I knew we had skipped nothing, and paid all tolls.

    Called this time and rep. said some roads have no toll booths and it was "normal" to get the bill in the mail; I told her there was no roads with a sign indicating that and that we had stopped and paid ALL tolls where a toll was indicated. After reading all the reviews, my belief that this whole system is a huge money making scam for SunPass and Florida DOT was confirmed. Everyone should file complaints with the attorney general's office as I plan to do and/or if living in Florida, contact their local state rep.

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    24 people found this review helpful
    Verified Reviewer
    Original review: July 21, 2017

    Here's a good one... I got a bill for a toll infraction the other day. It was addressed to my deceased Uncle that pass away in 2014. The photo on the bill was of a late 70's car which I don't own, and it was on a trailer. You couldn't read the tag number. The tag number they had was something weird and didn't match any tag I own. I had to call and explain that the name on the bill was my deceased Uncle, and the car/tag in question is not mine, plus that I have not left my hometown in several years, so I could not have drove through a toll. Spent 10 minutes on the phone with a rep. I was told it would take 7 to 10 business days to figure out. How the hell can something like this happen? Maybe a fake tag created a glitch in their computer system and I got the business end of it! What a joke! By the way; the bill is for a minor $4.61. Sunpass needs to fix their messed up system! IT DOES NOT WORK!

    8 people found this review helpful
    Original review: July 6, 2017

    I purchased a car in another state and it was delivered to me on Feb. 15th 2017. The car had a temporary plate and so I put my SunPass on the car. That SunPass works as long as it has money on it no matter what vehicle it on. However, instead of MDX charging my SunPass each time I used the car they charged me manually but have a photo of the car and the TAG. When the temporary tag expired, both SunPass and MDX was charging me electronically and manually instead of charging my SunPass.

    When I took it up with SunPass, they claimed that someone went into my account and took the tag off the account. But I was still being charged by both SunPass and MDX on the same day from January to present. When I called today regarding my concerns, not only the rep gave her supervisor the phone, she did not have the common courtesy or professional etiquette to informed me that she was turning the call over to her supervisor. That tells me the quality mindset of the people working at SunPass. I don't know what preposterous logic they were using but neither the Rep nor the Supervisor had a clue to what was going on. I eventually figured it out and it had nothing to do with anyone taking anything off the account or the tag. It was their fault. They have idiots working at both MDX and SunPass.

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    11 people found this review helpful
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    Verified Reviewer
    Original review: July 3, 2017

    I constantly get charged $25 from SunPass. I call them and they can't tell me why it's happening. On my bank app I always see that charge and I don't even use the highway but maybe once a month and I'm getting charged all this money. Can someone explain to me what's happening? I wish they would bring back the toll booth. These machine are garbage.

    14 people found this review helpful
    Verified Reviewer
    Original review: June 7, 2017

    If there was a toll booth we stopped at it, unless there is a stealth booth between the Orlando Airport and Sanford, FL on a day when I was not in Orlando. There is no way to dispute it, and it's easier just to pay it. Florida has one hell of a scam going here.

    11 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: May 4, 2017

    I found out that my $2 toll got sent to collections although I had not gotten a bill. I complained to Attorney General and got a call from an amazingly helpful person who sorted it out and said she would train her staff based on listening to my calls with them. I was given a refund for unsubstantiated charges and AM TOTALLY SATISFIED and IMPRESSED by SunPass! They probably rolled out their system too early and thankfully are committed to fixing problems. Call them! Ask for supervisor if needed. I got taken care of.

    6 people found this review helpful
    Original review: April 20, 2017

    I have NO option when it comes to tolls in South Florida. This state has only a few highways and if I need to get on the turnpike which is about 3 times a year, I get fined for not having a transponder. Seems to me there should be at least 1 other option for those who can not afford a transponder (living paycheck to paycheck) and those who hardly use the highways. Instead we are penalized and charged a processing fee. This clearly shows there is no consideration for this other group of people. It would be great to have a solution to this. This All or Nothing shows only 1 side. The side of the $. Let be a people state also and show a bit of concern for those who can't afford a transponder or those of us whom it isn't worth or can't afford to spend 35$ on a transponder and 10$ fill up. Thank you.

    7 people found this review helpful
    Verified Reviewer
    Original review: April 10, 2017

    In March of 2017, I took the Veterans Expressway from Crystal River to Tampa. I paid all the tolls at the toll booths by cash. Here it is April 10, 2017, and I received a bill from these for a toll they said I didn't pay. They said this was an electronic toll on the expressway itself and not an exit or entrance. There was no notification of this "electronic toll pass" on the expressway. This is pure highway robbery and the only difference is that these people are not wearing masks like they supposedly did in the old west. I have a friend who works for federal law enforcement and he is checking on this to see if the state of Florida can be held legally responsible for this contracted company. More updates later.

    15 people found this review helpful
    Verified Reviewer
    Original review: April 2, 2017

    I have an old pickup truck in my backyard that has not moved in 3 years. Tag has been dead for two years. I got a notice of tool due. The pic on the notice is not my vehicle. Not even close. The tag in pic is unreadable. I called the number on the notice and explained this. They took my tag away from me. Pay up or else they keep adding to charges. They called me a liar. That it was my vehicle in the pic. I went to tag office. They told me it was not their problem. This is EXTORTION and guilty til proven innocent but they are the government so I am closed off proving. Does anyone know who I can go to? I have pics to prove truck has been sitting for 3 years and the tag bolts are rusted on I had to rip the tag off the truck.

    8 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 28, 2017

    I noticed that I wasn't being charged for my SunPass account so called the 888 number to follow up. There were two accounts - one had been sent to collections, the other was in good standing. The rep explained that collections had to be paid first, then the account in good standing would be discounted. Fine! Paid the collections account and called back after a week to settle the other account. The rep gave me three different amount $61, $47 & $50. There is no credibility with this company! It'll get done when I renew my license. With all the technology we have, WHY doesn't a national toll system exist?!?!

    7 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Feb. 6, 2017

    Apparent I have added a rental car to my account for a day more than a year ago for a 1-day rental. Turns out either I typed expiration year 2060 by mistake or their IVR system misunderstood 2016 as 2060. In short, I have been paying for a 1-day car rentals SunPass for over a year. Their system has no checks and balances as no one will rent a car for 46 years. They refused to refund me a dime.

    6 people found this review helpful
    Verified Buyer
    Original review: Jan. 26, 2017

    For nearly a year, I have had to provide SunPass with my address so they could send me the bills monthly. They have always had trouble with mailing my invoices so that I may pay them on time. Because of their incompetence, I have had to pay for accumulated bills multiple times, leaving me at a financial disadvantage. For months I have had to call them to provide the same address I have been living at for about 5 years. Their system will not keep the address and as a result, I would not receive the documents to make the payments on time, leaving me to pay additional fees. They have charged me an accumulated $214.00 without sending me invoices and/or placing the invoices on my account to review. I only have invoices from 2013-2015 from my previous car. How am I to know what has to be paid if I'm not receiving any documents by mail or the correct information in my account online. This is a scam without a doubt.

    Their customer service rep explained to me that when you register online, you would no longer receive invoices by mail. The supervisor then came on and explained that I should still receive invoices by mail even if I did register online. Someone please help me and give me the truth!! Inaccurate information on their website!! False information provided by staff!! Inability to send the necessary documents to the customer's address because their faulty system cannot keep it on file!!! For all I know, the charges can be false!!! They themselves cannot prove otherwise. My advice: contact an attorney for immediate legal advice or contact the media to expose the company.

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    8 people found this review helpful
    Original review: Jan. 16, 2017

    I just received a bill for $767 that dates back to 2013 through 2015! Have a SunPass account, and have still had to pay bills they send me even with that account. This bill is all for one specific toll booth on 417 in Orlando. There is nothing more on my bill. The sad truth here is you have to pay. There is no option. They hold your registration & license over your head. How can they bill you so long after the fact? This system needs a real overhaul.

    14 people found this review helpful
    Original review: Jan. 7, 2017

    Toll by plate is a giant scam. They claim invoices are sent out monthly but then why did I get 10 months of tolls at once and the worst part is there is no payment option other than just pay in full. Don't know about you but I don't have 700$ lying around.

    17 people found this review helpful
    Verified Reviewer
    Original review: Dec. 30, 2016

    I have read many of the reviews about the SunPass FL process regarding billing and to my surprise I am not alone. I tried renewing my tag and was advice to contact two different #s by the DMV as a restriction was place on my renewal due to an outstanding. Now, in ALL expressways and toll areas where there are NO booths a pretty big sign shows stating "We will bill you" which means one will receive correspondence to make a payment. I was told by a representative at the numbers I had to call there is a combine balance of $663.00 for my tag. This includes Tolls from 2014 til 12/2/16. Now let me back up a little, BOTH agents told me the address the correspondence was send to was NOT the one on my license. It was an address I lived in 9 YEARS ago! Keep in mind, I have had my vehicle since 2014 AND renew my tags since then without ANY knowledge of this matter from ANYONE at SunPass.

    I question, "How come, been that my assumption is the SunPass communicates with the DMV, was my address not updated since I update my license in 2013." Both agents advice "We do not know." After like any human being I freak out due to one not knowing about this issue AT all and two the ridiculous amount one of the individuals I spoke to explain I could do a dispute thru their website with all the documents showing my address. Forward 45 minutes later and I get a very suspicious phone call from a rep named Brian from area code 561 who proceeds to explain to me how the previous representative had given incorrect information because they (magically) now show the bill were send to the correct and current address.

    Again, I flipped out and asked for a supervisor. This time I spoke to a guy named Angel ** who not only made me more upset he pretty much treated like a criminal. The one question no one I spoke to today could answer was why was my address never updated. This man had the audacity to yelled at me at tell me "The restriction cannot be remove but if you pay half of the balance we can lifted." My issue with this nightmare is how do they bill me TWO years later, insult my intelligence trying to tell me the correct address was used when it wasn't and tell me there is nothing that can be done but if I pay half of it then you can all while not answering ANY of my questions.

    I am seeking legal assistance because I will not pay any of the late or administrative fees for an error I didn't commit. The Tolls are about .79/.85 so how it add up to $663 is as baffling to me as it is to you trust me. What lesson you can learned by reading this? The same one I did this morning, the Sunpass FL is A JOKE and a HUGE SCAM. They do not have the correct information to bill you properly or correctly and will be quick to cause you the utmost aggravation you will ever experience in your adult life.

    Lastly, after all this phone calls were done. I logged in to submit my dispute and not only did the representative that I had spoke to or supervisor had updated my address as I very kindly advice AND the email address I offer for a itemized statement was incorrect. Please know I alpha-spelled my email to them as well as my address. If anyone has an hour information, tips or additional suggestions please feel free to share.

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    17 people found this review helpful
    Verified Reviewer
    Original review: Dec. 24, 2016

    How can SunPass fine me a violation, while I have EPass auto-replenish and at the time I supposedly committed the toll violation, I had money in my EPass account? It's scam where for certain spots they don't take EPass, charge for violation with an added $2.50 fee, and put a stop on tag/title renewals. They offer to prevent this, by instead getting a SUNPASS auto-replenish account. So basically they are trying to steal all EPass holders by fining them unjustifiably.

    This is beyond unfair to us consumers and in my opinion all Sunpass pay-by-toll should be reimbursed to those who paid these, outstanding tickets should be removed, and they should not have the power to not allow one to renew our titles, which exposes us to added chances of getting pulled over by ridiculous excuses, knowing we either have to allow selves to get scammed and pay up or while fighting this and be able to renew, get slapped with expired tag and registration fees. Seems FDOT has nifty scam going on, and they have to be stopped and exposed. The sooner the better! Guess I cannot drive Christmas weekend now, because though I have zero tickets showing anywhere, I cannot renew my tag/title due to bogus, perhaps even double fined fees, thanks to Sunpass.

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    9 people found this review helpful
    Verified Reviewer
    Original review: Dec. 19, 2016

    So I received a bill in the mail for almost 85 dollars for a car that is not mine, has never been mine, and the license plate has never ever been in my name. I called the rep told me to call dmv to provide documents that it is not my plate. After calling the DMV they told me I would have to find the docs on their website and PAY to fill them out and wait 2-3 weeks for toll by plate to receive them. I was not going to pay for something that is not my fault. The car picture in the bill was a Honda civic and I drive a Mazda so I called Honda, the car and plate have never ever been in my name and Honda has no idea why I was the one billed and that I should call toll by plate again to tell you to update your records which another agent put in an esc and I have to wait 5-7 bus days. The car and plate are my ex-husband's car and plate number how my information was obtained to bill me on someone else's car is beyond me.

    7 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 4, 2016

    We travelled to Destin from NC on 10/22/16, crossing the toll bridge on SR 293 at 11:34 am, paying the $4.00 passenger car toll prior to crossing the bridge over to Destin. We left Destin at 6:15 am 10/29/16, again paying the $4.00 passenger car toll at the toll booth. Lo and behold, we get a letter from our car leasing finance company, along with Invoices from the FDOT, with a photo of our license plate stating we owe $6.50 for unpaid tolls!! The lease finance company paid the toll, now we have to roll that into our next car payment. It's not the money, $6.50 won't break us, it's the principle of being ripped off!! Next year, if we return to Destin like we planned, we will NOT be taking the toll road. I would rather go 100 miles out of our way to screw the Florida DOT out of that money rather than go through this again.

    12 people found this review helpful
    Verified Reviewer
    Original review: Nov. 25, 2016

    I drive thru the i95 express lane 5 days a week because I cannot afford to spend 2 hrs in traffic, sorry. So get a letter stating that a $25 per day violation will post to my acct if the transponder does not read. I had the transponder in my car but I find out my 2017 Jaguar type F has a reflective material in the glass that interferes with the signal of my SunPass. So I called them and they said they have a specialty list of cars that require "bumper mounts" lol, yes bumper mounts. So I call my dealer and they said that they have to be permanently installed (drilled) into front bumper and if your car is a lease then you have to replace the bumper and paint, labor etc. (Lmao).

    So I called SunPass and informed them of this information and they informed me that there is nothing they can do about that. So I told them, "Should I drive the whole way on i95 with my hand outside the window waving my SunPass?". They said, 'no'. Actually they asked me if I wanted to close my account. I already pay $5-18 depending on traffic to go express and then they want to rip me off another $25 because they said they have to pay someone to look at license plates. Tell me something people, tolls were 25 cents and people actually had to stand there and collect. Now no people there and $5-$18 without no work and an extra $25 for someone to work and read your plate. We should sue the crap out of SunPass people. Let's get these **.

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    13 people found this review helpful
    Verified Reviewer
    Original review: Nov. 22, 2016

    First, the SunPass website is a joke. Can make payments, it continues to loop you around the site and you can't get jack ** accomplished. Second, don't call customer service; they will NEVER pick up. Third, our money has to be going in SOMEONE'S pocket, we get charged for not even being near a toll... WTF is really going on?! Very pissed off customer.

    5 people found this review helpful
    Verified Buyer
    Original review: Nov. 3, 2016

    How can they possibly get away with overcharging me for a toll if no one was there for me to pay them. So because this toll was not manned, I have to pay the toll plus an administrative fee. What a ripoff. I called twice to complain about this and each rep gave me a totally different reason as to why I was being charged. There is no reasoning with these people.

    3 people found this review helpful

    SunPass Prepaid Toll Program Company Information

    Company Name:
    SunPass Prepaid Toll Program
    Website:
    www.sunpass.com

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