SunPass Prepaid Toll Program

I asked to SunPass for a refund after a total loss accident in my car that was towed and went through tolls, I couldn’t take off the transponder in those stressed times! They didn’t give any courtesy refund as big companies do in these sad situations! Sunpass should be more emphatic! I think this is a dark and miserly company.

Horrible and rude customer service... then you try to work your way through the automated system that some child set up which does not understand simple, plain english. Was going to set up a pass but since they've proved their usefulness, I will not ever use again.

I recently got married and have been working through the long and tedious process to change my name with hundreds of contacts. Government agencies, banks, retailers, companies, apps, websites, customer reward programs, etc... Part of that meant recently closing a bank account. I thought I had switched everything over but turns out I hadn't switched Sunpass over. They hit me with a $25 fee. Refused to reverse or reduce despite the fact I've been a customer since 2010 with no prior issues. We don't travel on toll roads a lot. The $25 fee is likely greater than a year of paying $2.50 toll-by-plate bills. AND the biggest joke is they never sent me anything in the mail to alert me that my account payment method had been rejected! The toll-by-plate invoice had the wrong amount due and didn't say anything about the other issues! No explanation from customer service on that one. Just kept saying "Can I help you with anything else."

Sun Pass Website says you can order a Sun Pass Pro Transponder and it will be mailed to you in 5-7 days. This is not correct. It takes 2 - 3 weeks now. Post Covid timeframe. They should update their website, so folks know that before they order. See below statement from their website- "Transponder will be mailed to you within 5-7 business days."

This is the second time Sun Pass has sent a toll charge to a third party collection company on toll fees that were paid through my account by autopay with my bank. I have their statements and bank statements verifying payments. SUCH A SCAM!! I spend a few hundred dollars a month in toll fees but somehow it's always for $6.00-$8.00 dollars that turn into $30-$40 with fees and charges.

Automatic voice said that waiting time is 71 minutes. I waited 84 minutes! Still no answer! After Pressing 2 for a call back I am now waiting for 3 days. Guess what happens? No call back! Cannot understand how a company that runs so poorly, still be the only option.

On recent trip to Miami from Daytona, partly on toll road.. Trip to Miami ok. Trip back got hit with 16 tolls AFTER I was home. Gas receipts to prove. Sunpass said I lied. I asked photo proof. None available. Now I'm pissed and asking lawyer to sue. I'll pay cash from now on.

This is why Florida gets a bad reputation, I was in Florida for three days in November 2021 and in December was billed for $9.35 which I paid on 12/17/2021. Then in January I received two bills one saying I owe $1.15 and another saying I owe $14. I filled a dispute and received an email that the bills had been sent before the payment in December was received and I only owed the remaining balance which was like $5 , but when trying to pay the website said my account didn't exist.

After putting in their suggested ticket and then calling many times, waiting weeks and hearing the blaming pacification **, I had to determine on my own who at FLL could help reverse my erroneous $498 charge for 10 minutes! This is the 3rd time they've done this and do NOT care. And then they only wanted this money they took to sit in my Sunpass Account. After more difficulty, they agreed to send it back - 7 business days later - after waiting weeks with ZERO action. They have no competition and no accountability - pretty scary stuff!

Hi, is no way that you can contact the customer services agent to solve a problem that you have. The phone answers and intrusions are annoying terrible. Somebody must help for that. They collecting a lot of money and the customer service is nothing.