SunPass Prepaid Toll Program Reviews

This company consistently fails to send out toll bills. It waits until you are past the payment due date, then sends to collections so it can charge you more money. No one at this company ever wants to answer the phone or assist in any other way. I drive on tolls periodically and they have always waited to send me my bill until it was too late to pay it. Every email message I send them gets returned with a canned message. None of my mailing information has changed in years. Everything is the same. There's no reason I should not be getting my toll bills in a timely manner unless this company is intentionally waiting to send them out so they can collect a bigger fee.

They keep sending me toll enforcement invoices. I DON'T LIVE in Florida and haven't been to Florida since Oct 2025. My account is CLOSED. I just logged another complaint with the Better Business Bureau on them for this continued harassment of unpaid tolls. You MUST address the notices or the fees keep increasing and ultimately will affect your CREDIT. They are a HORRIBLE company. Last BBB complaint response from them was they would fix this and the DID NOT. I'm surprised there isn't a Class Action Lawsuit on them for this. Maybe I need to start one.

I want to recognize Nequana for her super friendly and positive attitude, I called the SunPass customer service three times and the first two ladies either hung up on me or gave me attitude but from start to finish with Nequana it was anything but attitude, she was able to help me with my questions as well as guide me into learning more about my account. For someone that has to deal with rude people on the phone constantly she was very professional and didn’t let her previous customer encounters affect her future ones! Thank you so much Nequana!

Not that I think anything will be accomplished since I have been getting the same automated voice answering service. Your reply to their question is not heard. When I finally get a live person, they sound like they just woke up and are high. They are nasty and uncooperative, so I had to call twice. This is an ongoing issue that doesn't get corrected!

What a joke this company and website is. I spent an hour on hold trying to dispute a toll that was not my vehicle and was in a place (Florida) we had not driven our own vehicle in for years. We always get a rental car. All they told me was a supervisor would get back in touch. Nothing for over a month. I finally paid their invoice since it became obvious that they listen to nothing.

SunPass has become one of the most frustrating companies I have ever dealt with. Instead of helping long-time customers who fall on difficult financial times, they make the situation even worse. Charging Toll-by-Plate rates that dramatically increase the balance and then refusing to work with customers to reduce those charges feels unfair and unreasonable.

I have paid my tolls and they are telling me it will take 5-7 days to clear so I can renew my registration, they were also trying to charge me tolls for a vehicle that isn't even mine.

One of the worst companies in Florida. Rude agents, BUNCH OF CROOKS. No one knows what they are doing, had my tag # wrong but won't admit their mistake. Lied about my charge and sent me wrong information. Unfortunately, we have to deal with crooked companies like this one!

The worst toll company in Florida. Bad customer service. They more dedicated not help people.

Too bad there are no negative stars because this organization has some of the worst customer service I've experienced anywhere in the world. Try adding a new payment method. No matter how many times you enter credit card information it sends an error message. Now try calling them. Hahahaha. Voice prompt indicates the wait time is ten minutes. If only that were true. I have waited 30 minutes to no avail. In fact I'm waiting right now and it's already been 15 minutes. Chat doesn't work either. I am still not connected which has given me enough time to write this review. WHAT IS WRONG WITH THIS ORGANIZATION????

Nobody responded calls, one star is too much, more 100 calls.

Can I give zero stars for this awful company? During December 2026, I crossed a road with a toll, and it did not capture my SUNPASS. In March, I received an invoice from the Florida Transportation charging me three times the amount. Since then, I have been trying to send information to the customer service without any luck. They close the support requests without any explanation. I wish we could have a government in this state which could take SUNPASS concession.

Customer service staff are just lazy bums with a whole lot of attitude. Spoke to 2 Customer service reps and neither wanted to help. I wanted to dispute charges and was told to do it only when it clearly states on bill that you can either do it online or by calling. At least if they can give me an answer but not even that. They forget that who pays their wages are Sunpass users. Bunch of **.

I have a transponder and went to the Florida fair via the turnpike Feb 26th,10 days later I received a bill in the mail with a picture of my truck and says I owe a toll, today is 3/27 and I have a bill in the mail from a collection agency for another $6 for collection fees, not a big deal but didn’t even give me 30 days to dispute it because I have a transponder that got charged too so wtf? This is how Florida lets the hwy tolls people to do business, way to go Sunpass. You’re making money hand over fist.

Terrible super expensive and unfair to customer. My account went out of balance and they started charging crazy fees. Customer service unable to help clients. Terrible super expensive and unfair to customer. My account went out of balance and they started charging crazy fees. Customer service unable to help clients.

I was charged for my car when it was broke down and never left my drive for 3 weeks. It was not even in the area of where the charges were. They did not honor a refund, the girl was nasty on the phone. It was all done in 1 day, so they acted like someone broke into my car, stole the sticker, drove all around then broke back into the car and put sticker back. The car was undriveable with oil leak, alternator bad, battery bad. I did not drive car for 3 weeks total. FRAUD FRAUD FRAUD.

Money grab. Sunpass processed my transponder incorrect. 3 months later I get outstanding tolls. Then ask if I want to buy a second pass after they punished me for their mistakes. Never got a toll invoice either. Trash!!!!

Sunpass won me over, not sure why, probably better marketing than Leeway. I try to stay on top of things but when my transponder stopped working I had no idea until like two months later with a whole stack of toll fees. I have had problems again and again with the online portal, updating payment info and logging in. I had to make a new account, paid for new transponders and had the same issue all over again. Their marketing seems good but their service far below. This is backwards. They need to improve their website, and communication. The reason you set up automatic payments in the first place is to not have to think about it. But with sunpass, you have to always wonder if you’re racking up tolls.

I’m really tired of dealing with this company. They keep charging me extra fees without any clear explanation or warning. My initial invoice was small, but then it suddenly jumped to a much higher amount for no good reason. I always check my mail daily and try to stay on top of things, so this practice feels unfair and frustrating. Customer service isn’t helpful either they just tell you to wait for another invoice or keep paying. It feels like they’re just trying to get more money without any real justification. I wouldn’t recommend relying on this company if you want fair and transparent billing.

SunPass is a scam especially at the airport by terminal c in Orlando Florida. They intentionally will close off entire parking lot so they force you into this one corner by the SunRail where in order for you to gain entrance you have to get an auto deduct or Auto replenish and you have to agree to it. If not you cannot park. They are scams. They have thieves and frankly the Orlando international airport is in along with it including the sun rail staff. They charge you $20 for parking even if I told you only going for a few hours because if you don't have SunPass even better you have to pull a ticket which automatically is a $20 charge. There's no controller accountability of any sort and millions of Floridians every year are now being subject to getting robbed!

This is the absolute worst online experience anyone can imagine! The app and website are very poorly developed and unuser friendly! Please spare yourself the hassle (3 hours to activate) and just pay tolls by plate!

Avoid Using SunPass Pro for E-ZPass in NY or NJ. If you're traveling to New York or New Jersey, do not rely on SunPass Pro for E-ZPass tolls. I was charged tolls at rates higher than the standard E-ZPass rate—some even exceeded the Toll-By-Mail or Pay-By-Plate rates. I submitted a service request to SunPass customer support and received the following response: “All tolls will be posted at the full toll rate for SunPass users.”

Have never been more disappointed in a company than I am with SunPass. While this is not directed at the individual representatives I’ve spoken with, it is directed at the way this company operates. My license plate was stolen, and I immediately filed and submitted a police report. Despite doing everything required of me, I continue to receive bills for a vehicle that does not belong to me, connected to a temporary tag I only had for less than a week. Over the course of this situation, I have spoken to multiple people and spent countless hours trying to get this resolved. Not once has SunPass provided me with clear communication, accountability, or a resolution. Instead, I was blindsided with an email informing me that the matter was simply “sent to collections” — a move that shows zero compassion, zero understanding, and zero willingness to actually investigate or assist.

I've had my sunpass since 2020, never had any issues until I got a new plate. I've been billed $18.32 so far and it's still going for a vehicle that is NOT mine. I've contacted Sunpass multiple times asking for a credit and to figure out how their cameras are mixing up plates. No response, no help, no credit and they just took another $10 from my account for charges that were not mine. I can't be in Jacksonville, FL and Sunrise, FL at the same time! I canceled my transponder and I've order an EZpass... fingers crossed the bogus charges stop.

Sunpass is the most inconvenient firm you're ever deal with, I've been having issues trying to keep a card on file and for some security issues banks find them as a fraudulent transaction which Sunpass refuses knowledge. Unable to get anything resolved whatsoever instead I'm getting billed outside toll invoices they didn't pay. Wish there was a better way to report this company than just a review.

Hello, I received an invoice with a picture of a car that is not mine. I call customer service and the lady that answer the call, kept insisting that it was my car in the picture. I ask to talk to a supervisor and she put me in hold for over an hour...so very ethical and helpful people working for a multi million dollar company...We have to keep using them we have no other choice..unfortunately.

While attempting to pay my invoice for over 45 minutes the expiration year of my credit card kept disappearing so the payment wouldn't process. I tried using the second credit card and the same thing kept happening. I'm going to try again tomorrow, but I would hate to drive all the way to DMV to pay a five dollar toll fee.

Waited on the phone for 45 min only to be treated like crap by the person on the other line (typical government worker). Because I asked questions about my bill! I was double billed and, I was also billed for a tag that hasn't been used on the car for 6 months. I then was told I was talking too fast and he then said he would transfer my call if I couldn't talk slower!!

They leverage a call center option that sets the maximum wait time for calls answered to the time they close. I called 30 minutes before they closed and sure enough my wait time was 30 minutes and it kept lockstep every time they mentioned how much time I had left to wait. Very bad customer service.

The most inefficient and frustrating service you could possibly imagine receiving is nothing compared to what you actually get. The phone line never works, with hours upon hours of waiting, no solutions, no empathy, and no professionalism. This monopoly is an absolute disaster. It is a disgrace to the country and the state that this institution cannot function even moderately well. What a horror…

I am extremely disappointed with SunPass and their handling of my toll account. For months, SunPass has been withdrawing money daily from my account, supposedly to cover tolls. I trusted that they were doing their job and paying the correct toll agencies. Unfortunately, that was not the case. Despite the consistent withdrawals from my SunPass account, E-Pass tolls were never paid. As a result, E-Pass started sending invoices to my home for unpaid tolls that I had already funded through SunPass. Things got even worse when those unpaid invoices eventually landed me in court, and I was forced to pay $1,830 out of pocket for tolls I had already funded.

Basically I transported my car and they charged me a toll and they're asking me to jump through hoops to get that toll reimbursed to me. Last year the same thing happened and then reversed me just fine. This year all the rules have changed. Instead of bitching about how poor service they have I switched to my Ipass from Illinois and I can use that in Florida so I don't need SunPass. My advice give up SunPass and get a different pass from another state.

Bottom line, it's State Run and needs to be overhauled. Every 6 months I must call to get the incorrect charges removed, plus other little nightmares. The people answering the phones are okay based on its one horrible call after another. Our Governor needs to get involved. The photos shows a vehicle and it clearly not my vehicle or my plate number, but I was charged for the toll!!! The plate could not be any clearer!

Customer service is terrible, and nobody seems to have any idea what they are doing. Trying to set up any type of payment arrangement is a nightmare. You're given no time before it's sent to collections where you then have to go back and forth with SunPass and a collections agency to clear your balance. I need to activate transponders and can't because they keep you tied to a collections agency. Biggest joke in America is Sun Pass.

TERRIBLE, AWFUL, PAIN IN THE A$$. Won't allow my bank to connect to my SunPass account. And they keep sending me threats because I need to connect my account to theirs so I can pay them $6! 😒 You can't speak to anyone at sunpass because it's automated. My bank kept apologizing, and sunpass? I have to drive to CLERMONT and walk in personally. I'm SO mad. Who has time to drive 1.5 hours in traffic to pay $6 because THEIR system doesn't work??

Poor(horrible) customer service, the wait time to speak with a representative is between 25 and 30 minutes. Unprofessional team and depending on the road you could be charged by both SUNPASS and E-PASS however since they make it extremely difficult to speak with a Rep you have no choice but to leave the problem as is.

Received Toll Enforcement Invoice to be Paid, missed since I was hauling small trailer. Got notice in the mail for payment. Go online on phone. Get locked out! Go online on my computer, log in. Input invoice and plate number and system locks me out and says security error. So confused on why this is such a hard process. If someone is paying let it get paid. Why all the bs.

Currently, I have a transporter. I should have received "low balance funds" from SunPass (since I am subscribed to notifications). NEVER RECEIVED ANY! When I contacted sunpass, customer service they could not provide tolls transaction, nor I cannot see June statement despite that is there and registered NOTHING! NEVER SENT ME TOLLS VIOLATION INVOICE!

Same as another reviewer. SunPass has been randomly charging tolls incurred by a motorist with a very similar license plate to my account. There is only one number difference between the license plate (my plate is **, theirs is **). The amounts are small, so it didn't come to my attention until SunPass hit my credit card to replenish the balance. SunPass says, "If the license plate is not yours and/or was sold or stolen, please notify us in writing. Be sure to include a copy of DMV documentation stating when the plate was Canceled or Surrendered, or a signed completed copy of the Police Report." However the plate never belonged to me. How does one proof that. Sunpass doesn't want to reconsider, but it is obviously not a fluke as others have reported to same. Also the fact that the license plates are so similar makes me think of a scam rather than an honest mistake.

Everyone is correct in stating that Sunpass are a set of thieves. In the past couple of months I have received bills from them over $60. Customer Service was fine but I found myself having to go back and forth between Sunpass and E-ZPass in order to dispute charges. I am basically being billed twice and Sunpass is pocketing the extra money. Steer clear of Sunpass!!