Southern California Edison Reviews

Recently someone made a change on my bill. They opened a new service at my address. One day my power gets shut down. Little did I know the utility bill wasn't under my name anymore. Someone changed it. I am the homeowner and lived here for 26 yrs. I never got any notice for SCE stating my acct would be closed. It is RIDICULOUS that anyone can request new service at any address. Where are the security measures specially if you have an active acct..

Terrible website with not enough information to fully self-service and a useless chatbot with no live human chat assistance. ABSOLUTELY HORRID customer service phone line in which you will go round and round in loops and spend 45 min before being even put in the right place to speak to a human being. The voice guided option system is absolutely a waste of time terrible experience. I shouldn't have to spend THIS MUCH TIME trying to ask a human a simple billing question.

I saw we had a credit of over $4,000 from having solar, that was on our account for over a month, I called and they confirmed that we did have that credit. They gave me a confirmation number and asked me to call back in 2 weeks so they could tell me when I would get that refund. I called today and the guy on the phone (who I couldn’t really understand) was rude and told me that it was a mistake on their end. We never had a credit of over $4000 for our solar and when will I be making our $1488 bill we owe them.

My service was shut off this morning because I was told even though I’ve been here for over a year that the service wasn’t in my name. I thought it was unprofessional. I had one representative hang up on me. You could’ve called me about this problem and not turned my power off. I really unhappy. I pay you every month on time.

Southern California Edison (SCE) is easily the worst utility provider I have ever dealt with. Their system for transitioning accounts is fundamentally flawed; when a new tenant applies for service, SCE automatically sets a termination date for the current tenant without their consent—often using incorrect dates. In my case, they held me responsible for the bill weeks after my actual move-out date. When I called to resolve the issue, I was told they have no system to provide written or electronic confirmation of account changes. They claim the 'final bill' is the only proof of correction, which is unacceptable for a public utility. To top it off, the staff was consistently rude and unhelpful. I am appalled by their lack of transparency and professional standards.

I have and continue to have the worst experience. I had a energy efficient water heater installed through Edison through their energy assistance program. My monthly electric bill has gone from $17.56 a month to $356.84 per month, with solar panels I might add. Edison refuses to acknowledge anything other than they can see excessive usage from 12am to 5am in the morning (when we are sleeping). Their are 4 of us in the house. No electric vehicles, no heaters. Nothing. Edison says it is my problem. How am I supposed to financially continue in this manner when my projected bill for the end of this month is almost $700. Oh might I add, no one is home during the day. We work.

The worst company in southern California. This is from not only a residential user as well as someone who had to deal with them in construction. They are the absolute worst. I wish we could take over these horrible private entities and make them public.

Ripping off people that have solar. They should give close to the amount they charge when you produce more. They are the biggest California scam..and if you try to call them they are a automated system.

I was automatically transferred to paperless billing without my consent or permission, so my bill/statement never came. They never told me this. I made a payment online with a late fee. The next month, same situation. I contacted them directly and asked how this is possible, come to find out they admitted to signing me up without my consent. One person transferred me to go back to paperless to figure it out myself, but didn’t solve my problem of a delinquent bill. I hung up and called back. Another rep was able to easily transfer me back to a paper bill within seconds, but disregarded me when I asked to have my late fee waived for THEIR mistake of placing me on paperless billing. They should be held accountable. What are we supposed to do? Move?

Does anyone govern Edison? Is there any consumer advocate group who represents the people making SCE accountable for their actions? I got a notice yesterday 12/15 that my power will be turned off Friday 12/19 for maintenance service all day. 4 days notice for a day without power. Used to get 2 weeks notice. A week would be more doable, not good. This is wrong in so many ways. Less than a week from Christmas. No Kings Edison.

This is a horribly high rated company. How can they have a forgiveness program if they continue to make it hard for customers to even pay their bill each month? Every month they set an amount for 12 months...great I can pay that. But you people stack on other amounts and that is setting the customer up for automatic failure and it's not right. How is this a forgiveness program? Its not a forgiveness program...you guys are just out to rip off customers who "need" to have lights to live. You people are taking advantage of customers and it's wrong and plainly uncalled for.

I live in San Bernardino area and I often suffered of power outages. On Thanksgiving day11/26/25, I have a power outage, all my food got spoiled and I end up throwing it away. I did not see any of SCE making any repairs as they indicated on their website! Also, the city of San Bernardino doesn’t do anything to help the community when we have power outages! SCE is the worse and the city does not offer any assistance even that we paid our taxes!

They are terrible. The company is horrendous. They have a major power outage on the night before Thanksgiving while people are preparing for their families. Then they drag their feet trying to restore power. They are a mismanaged company, their infrastructure is horrendous my horrible. So now my food will spoil before power is restored. Greedy corporations. Their customer service is pathetic and almost nonexistent.

I wish they had zero stars. These people are ridiculous, you can't even get a hold of anyone. The online experience sucks and I need help changing things on my account. It just keeps sending me links to get me nowhere. You can't even get a hold of a

Worst customer service experience of my life. You cannot get anyone on the phone. Their AI phone support just spins you around in circles and completely wastes your time. Horrible the government gives us no other options but this. So frustrated with this company.

Very pricy electricity monopoly that deserves regulatory scrutiny and limits on prices. Very very unreasonable delivery fees which can go higher than the explicit per kwh rate. While the advertised rate is ¢25 to ¢35 per kwh, the actual final price is over ¢55-60. The company is misleading but we don't have any choices. I guess the only way to fight against these monopoly is to use 100% solar and off the grid. They should be heavily fined and taxed.

if I could give them zero stars I would. I can see why they only have a one star rating. I’ve had the worst experience with Edison in the past few weeks. Their customer service is terrible and they do not know how to manage their payment system or treat their customers. A few weeks ago they took my monthly payment twice and they left my account in the negative. I called them the same day and told them that they took every single last penny out of my account and that I have other bills to pay and She told me a credit was applied to my account. I told her to cancel the credit, that I did not need a credit on the Edison account. I needed the money that they took back in my bank account to pay bills that I had to Pay. She assured me she put in the request to have the money refunded and and that I would have it in 7 to 10 business days.

Our parents passed away in 2024 and I had been trying for 10 months to try and transfer their account to our name with no success (I’ve spoken to a live person and wrote a letter including their death certificates) and no sympathy to our situation. We continued to pay but then they turned off service without any notification. Needless to say, I’m livid! They are a terrible company to deal with.

They doubled my home and business bill, then they make sure their website can't render a bill. They talk about a 13% increase, but that is not supported by the billing. They talk about investment, but they are just tapping their customers. The dividend should be cut to finance their investment.

Anyone else getting sick with the new AI bots on Edison? Can't get a single answer about the last 5 outages that were all in the last 6 weeks. Additionally, no answers about bills and charges that have increased exponentially since all these outages - often up to 12 hours at a time! So much spoiled food and increased health issues not being able to use medical equipment. Who is responsible for this?

Anyone else getting sick with the new AI bots on Edison? Can't get a single answer about the last 5 outages that were all in the last 6 weeks. Additionally, no answers about bills and charges that have increased exponentially since all these outages - often up to 12 hours at a time! So much spoiled food and increased health issues not being able to use medical equipment. Who is responsible for this?

Confusing billing and statements, poor customer service with consistent omission of important information in billing and payments, the most inappropriate outages for people living in the hot desert, and a new AI powered assistant that makes you want to throw your phone across the room. I wish there was another option.

We had a 7+ hour power outage yesterday, but I was very happy that they had a page on their website where you could look up your outage, and also sign up for status notifications. Although the estimated restoration time kept getting pushed back from 1 pm to 7pm in two hour increments, which is unfortunate but understandable, as sometimes things take longer than you can know, but having those status and estimate updates by text and email were very helpful and appreciated.

The website is ok. But when I called and talked to an agent regarding changing some info in my account - the lady was friendly first - but then when I couldn’t find my SSN for 30 seconds - she said “Do you have it or not? I can wait only very briefly”. She sounded rude. Even though I waited for 17 minutes to get to talk to an agent, she couldn’t wait 1 minute.

So disappointed with the customer service. You will spend a long time to find out who your planner is, and take forever for them just to response to you, no matter how many time you calls, texts, emails. Once awhile, you will get a response that they will contact you, and same circles, waiting and waiting. They don't even care how RUSH or serious problem. Feel like you are in the communist country, not in US. Your projects will take months, maybe years because of their lack of service. SO BAD!!!

SCE service is absolutely unreliable. I have had my power shut off so many times and at peak heat for 10 to 12 hours every time, not to mention the times it's out for days. I've lost thousands of dollars in food over and over again and even if you submit a claim for reimbursement, they always find an excuse not to pay you out. If I could pick another company, I would, but I'm in a rural area and don't have another option. If you can avoid them then I suggest you do.

The worst energy company I have ever seen in my life. Any MINOR weather extremity the power gets shut off. Just take a second to think about this…. Every time SCE shuts off the power, THEY ARE SAVING MONEY WHILE WE STILL PAY. This company should be boycotted. Awful.

The website doesn't work and it won't let me register for an account. I continued as guest and now I can't create an account. I uploaded sensitive information and have no idea where it went. Please fix the web application and create a legitimate account registration page for new customers.

They SCREWED us solar users and slapped us with a new $24/month baseline charge. I feel %100 distaste towards them. They caused all the fires, now we ALL have to be pay. Why did I even bother with solar? The worst company I've ever dealt with in 3 states.

Easily one of the worst if not the worst entity I have ever had the displeasure of dealing with. Two days in a row and without warning they have shut off power to my area. I tried to report the outage, but because this company is so incompetent it still believes this report is related to the first outage. I really wish the government would rein in these corrupt **.

Cynthia **

SCE has been worse each year. Price per kw usage has gone up every quarter with poor excuses. Services to calls were slower to nonexistent. The latest notifications about power outage regarding time to turn off entire neighborhood: SCE was incapable to meet their plan of power shutdown and back-on. For example: SCE assured power outage to occur on 8/4/25 from 8pm-4am next day, the actual was 8:59pm when power was turned off and SCE did NOT turn power back on until 6:15am. In parallel, SCE sent another msg stated the schedule was changed from 8/4/25 to 8/6/25 just 5 minutes before Power went off on their original date. It is Inconsiderate, Poor level of Urgency, Poor Performance of SCE Leadership and low level of Management.

Customer service is horrible. You never get a live person and when you escalate, they say someone will call in 24 hours. Been dealing with the same issue since 2021 when they bought the other company and charged me double for my electricity. Now that it was finally resolved 2 years later, they hit me with a 2000 dollar bill. While on the care plan and had solar for most of the year. Asked them to come and charge my meter, they refused. Ask for an extension to pay, they refused. So I reported them to the California Public Utilities Commission. They already have multiple lawsuits because of the fires and they pass that cost on to us. They need to be shut down and checked.

I am writing to formally express my deep frustration and ongoing disappointment with the level of customer service and treatment I have received from Southern California Edison (SCE). My experiences with this company over the past two years have been distressing, degrading, and unacceptable. Nearly every representative I have encountered—whether over the phone or in person—has treated me with rudeness, hostility, and a complete lack of professionalism. Except for one individual who showed basic courtesy and understanding, the rest of your staff have not only been disrespectful but have also made unfounded and discriminatory accusations against me, including claims of electricity theft. These accusations are both false and deeply offensive, especially considering that your company is fully aware that there has been no such activity on my part.

Really horrible customer service. Not one phone. Number they have, have someone that can talk with us about any issues or concerns we have. They just disconnect us and not respond any calls. You guys need to work better.

Customer service is extremely disappointing. The representative had such a strong accent that it was very hard to understand anything, and instead of trying to help, he was argumentative. It was frustrating and unprofessional.

Where I live Edison is our only choice, and I have so many issues with Edison and their customer service that I do not like, that I can't even fit it all here! Edison has SCAMMED ME out of thousands of dollars! And I can't get any help 😕 I wouldn't leave a star but I have to or it won't let me leave a review!

I will literally leave California because of SoCal Edison. Over the last 5 years I have lost thousands of dollars worth of stocked up food items that I needed in case of hard times. I lost power over Thanksgiving for 5 days and lost everything. If there are winds, no loss of power but the second they stop, no power for DAYS. Today a 15 minute thunderstorm and of course, power’s out. I’ve lived in tornado and thunderstorm states and rarely lost power. So cal Edison has made me absolutely HATE living in California.

Power went out randomly in the morning and I was told it would come back on shortly. They’re working on a power line supposedly. 8 hours later and the power is still out. Thanks Edison for an awful Sunday.

I have solar panels and used to receive a check at the end of year, now I have to pay $299, don’t really care if I don’t get a check but paying 299!!! Is ridiculous, I have more than enough generated power to use and not pay but they’ve figured out a legal way to keep taking money from us, something needs to be done asap. Spoke to cs and asked to speak to a supervisor. They have me on hold for 2 hours!!!! I’m beyond irritated at this point.