Southern California Edison

We own a short term occupancy in Ojai. We received notice that the power pole servicing the rental needed to be replaced. The days it was scheduled for replaced we had clients staying in the rental. Even though the power pole was installed 35 years ago they said it had to be replaced that day and refused to reschedule even though I gave them numerous open days. They did not want to hear it. Very rude and unhelpful supervisor. Their action ruined a vacation for our clients and caused financial loss for my family.

I called to find out my usage data and was not told why it was left out. I also asked last month if my bill would be cheaper if I opted out of CPA but was not given an answer. Just that they couldn't tell me anything definite that I should call CPA which I did but I was still given the runaround.

This information is provided for those who may have been having issues with accessing usage data on the SCE website. After 3 months of not being able to view my usage, and after numerous phone calls to SCE inquiring as to “why”, and having been told time after time that they were “working on it”, I finally spoke with someone in the tech department of SCE today who informed me that SCE usage data is “NO LONGER AVAILABLE TO THOSE WHO DIDN’T OPT OUT OF 'CALIFORNIA POWER ALLIANCE' (AKA-CPA).” I asked her why SCE management - 1) decided to do this and 2) didn’t have the mindfulness to present a notification on their website informing customers of this change? She didn’t know, and suggested that I speak with a REP from CPA to see if they provide usage data and gave me with their phone # > 888-585-3788.

No bill posted to my account since March 2019. I paid my last bill on April 4, 2019. The last communication I received from SCE came via email in April, saying that I should look for the energy credit on my next bill. That bill never came, and when I check my account online, it lists no amount due, no credits, nothing. I have called the billing dept every month since then. They keep saying that they are having "billing issues", and the last person I spoke with said that it is affecting 45,000 customers...

My application for NEM was terminated unfairly. During the application process it was never DISCLOSED to me that there was a 10 day response limit. Thereafter another application and payment of $75 is necessary. Hard to believe considering how technical and difficult the application is? This is not how professional people work, they disclose up front what the time line and restrictions are not after you paid your fees from a technician down the line.

Edison is a crooked company. My business account at one time was past due, and with my own faults, I forgot to pay it that day before 5 pm on a Friday. The electricity is needed in my business since it's a restaurant. The past due balance was $1,157.00. I then went to a location that takes Edison payments. When I got there, they told me my actual that was due was $3,900, due, to a new deposit that was required to turn back my electricity! I was planning on paying that kind of bill. They wouldn't work with me and demanded it or no lights! I had to shut down my business the next day to get the deposit together.

I have been trying to get a bill from SCE since 10/2018. Seems SCE can't figure that out maybe after tweeting this out someone will step up and fix the problem. My last bill that I have received was 9/2018. I called when I noticed my meter said FAT ERROR and that was back in October - yes 6 months ago!!! I know what that means - my meter is not working. Since then in January they said, "You're right, your meter was not working" and they came out and replaced it. I have spoke to several people at SCE 10+ and they keep saying it's a billing issue, It's really an SCE employee issue. I am putting Southern California Edison on NOTICE that I will NOT pay an estimated bill and I want to see day to day usage. I have been with SCE since 6/88 and have NEVER been late on a payment. Come on SCE. Get it together!!!

I moved into my new apartment back in April of 2018. I paid my deposit and thought all was good. From May of 2018 up to January 2019 Edison did not bill me for my usage. Whenever I would log in it would say I have a credit but would never show I had anything due. Now they are charging me $478.25 for all the months THEY forgot to bill me for. I called them to dispute it and the representative on the phone told me there was nothing they could do about it and since I used the electricity for all those months they couldn't waive or lower any of the fees although they messed up. She told me all she could do was apologize for their mess up and set me up on a payment arrangement.

I had a very similar problem another person complained about. I have had non-stop billing problems for the past year. I was doing auto pay for a while with SCE. My bank account got hacked, I closed the bank account and I stopped Auto Pay. They didn't stop auto pay. SCE continued to bill my closed account and when the payment was not made, they refused to allow payment by check or online and reported to the credit bureaus. I thought, not problem, I will call them, explain the situation and they will fix it, like most other responsible businesses. I have been a customer since the early 1970 with a stellar payment history with SCE. They will fix the problem. Nope - you can't talk to a human being as SCE. (I won't even launch into why we have the highest electrical rates in the county - explain that to me.)

I recently paid my bill using the app Jan 23. Same day I paid my gas bill. I was prompted to enter my bank account information. This was the only way it allowed me to pay it. Today I received a letter stating I had a check restriction and will not be allowed to pay online and I need to pay them for the returned check. I called and after talking to a rude representative Ruth (she didn’t care to talk to me or explain what was going on just passed me off to someone else). I found out that the system used my closed bank account even though I updated my account information TWICE. So every time I sent paid it returned with a code account closed.

I moved from my old address to the new one. The service from SCE was moved. But the billing was still ongoing. It was just a little amount of money, $15.96 but it was just frustrating that they moved the service but still billing me from the old one! I told them, and said from the billing department that yes, I called and canceled and moved my service, but for some reason it was not shut off! And now they don’t want to waive the $15.96. I don’t see the logic, I don’t understand and I’m really pissed off. I spoke to Amanda at the billing department from SCE! So ridiculous.

I received an email from SCE confirming that I made a payment on my acct. Email contained a lot of my personal info including the bank acct # I used to pay my bill. I felt this much info didn't need to be in an email so I tried contacting SCE by phone (the only way, they don't accept emails) I was bounced around on the phone from menu to menu with no way of contacting a rep.

For over three weeks, I have daily gone onto the SC Edison Website to obtain our last three bills but that function still does not work. I called Edison over a week ago & was told they were revising their website & it "needed just a few more tweaks." Really? Why would any company put a website into production without all the functions? Edison emails a bill with a due date, but won't provide a bill so verify. Isn't that on the verge of fraud?

I called to connect my electric to the residence due to a mishap with the location I’m renting through. I go through the process run my credit with a soft hit and provided all supporting documents as disclosed to the email needed. I then ask for a timeframe in regards to when the services will be back available. It was explained same day. As with a smart system they just have to send a signal and to call back if I haven’t received any power before I got work. I get home, no power, kids out in the dark and I have to make arrangements Edison states they aren’t responsible for. I then reach and escalate the matter to a supervisor David and I’m provided a poor response in regards to the account. It's noted and all that. There's nothing that can be done as we need to wait the business days it requires us to address the matter.

Since July 2018 I have been expecting a refund from a deposit made to SCE. See account # **, the account is inactive. Please take care of your customers!! Pay the deposits back!! How much longer we have to wait!!

They shut off my electric, to get it back on I have to pay cash right away before 7pm to get it back on same night. $1154.00, 25.00 reconnect fee, and deposit of 2600.00 had to pay $3,770.00 before 7pm to get it back on same day, which I did... 12 hours later still not on! Stated on my receipt would be on in the next 4 hours... Never did! I asked 3 Edison reps how they come out with the amount of the deposit?? They all said they get your highest bill in the last 12 months and multiply by 2 , which that's against California's State regulations!! Hahaha, I've already done the paperwork for a class action lawsuit on deposit charging. Edison isn't so bright... hahaha... and I filed a claim to get reimbursed for all of my time, gas, and wages, all my overhead, like the loss sales for the day... remember people the bigger the company the better to sue them for wrong doings... have a great day! LOOK UP THE lawsuit to join...

I have been an SCE customer for 50 years and a SCE retiree. I liked logging in and paying my bill by "ECheck." It was convenient and free. I would also pay ahead with sometimes up to $200 that covers 3-5 months. Loved it. NOW they are connected with JPMChase and charge $1.65 for any and all online payments if you don't have automatic direct payment set up. I NEVER have, nor will I ever have in the future, automatic direct payment set up for ANY company. I will have to go back to the old SNAIL MAIL I guess and will now always wait until the week of due date to send in. Customer service is going backwards.

I have been with SCE over 28 years, 17 whole living I. My current home obviously they ALWAYS get their money. Most recently my bill has tripled in amount dues, the bill is so confusing even the customer service department has difficulty explaining or understanding what it means but always manages to make it benefit SCE. I finally decided to go ahead and avoid the confusion by enrolling in auto pay on Sept 1, 2018. This same day made my payment of 501.17 bring me to a zero balance. I then get a disconnection notice a few days later, since I’m enrolled in auto pay I figure, the payment is just taking a few days to process, call back to SCE and they ensure me that I am Indeed signed up for automatic pay not to worry.

In December 2015 I moved into an apartment in Palm Springs, California. The electrical service at my complex was installed in July 2015 about 5 months before I moved in. Shortly after moving in I noticed a spike in my electrical bill so I contacted SCE requesting that they send out a technician to investigate the matter; from December 2015 to December 2017 I contacted SCE approximately 10 times. In December 2017 SCE sent out a technician to my complex when my neighbor's service was mistakenly disconnected. During their investigation SCE learned that the meters in apartment 3 and 4 were crossed. At this point I have overpaid an estimated $200.00 for the past 2 years; to make matter worse SCE is hounding me for an unpaid balance of $1,600.00 and have disconnected my service twice. I'm presently looking for legal assistance to help me resolve this matter. I can be reached at the following email address: **.

I have take over a business. I never know my unit have 2 meters. Meter on my name since transferred to new owner no problem because I taking care all my bills never miss or late (this meter is outside the building). Now, SCE turn off my service with the reason this meter (inside building) never paying the BILLS since 2008. All the prior owner of this unit, they never know either. They said, the bill is more than $15,000. If a person, does not pay the bill, then get a NOTICE, after that will shut-off right away. 10 years. Never Shut off... They ask me to taking the bills then service is on. IDIOT. Period, if I suppose to pay the bills. I am telling to all my friends, they laughing and response "Idiot... Are you kidding me?" SCE... Is untouchable... Only SCE providing energy here.

I am paying upwards of $450 a month attributed to that high usage BS. Ok, so I used my air conditioner more than normal because we had a hot California summer this year. My bill has literally gone up 50 to 75 percent every month. Is solar hitting you that hard SCE, that you have to piss on the consumer? Someone needs to investigate the logistics of this crappy overcharging racket. Just because SCE is seemingly untouchable, somebody must be making noise about this scam. Or maybe we are being herded, like sheep, to solar. Funny how a power company can make you feel powerless... pun intended.

I have been unfortunately a customer with this disgusting company for many years. I am 83 years of age. My daughter takes care of everything for me because I do not drive and I do not use the computer. When the bill was due my daughter was out of the country and I didn't know the bill was due. They turned off the electricity and now they are asking for a deposit. I explained to them the situation and they did not care one bit. I showed them proof of what they asked for which was my daughters itinerary so I can prove to them that she was out of the country that morning and that she came the same day from her trip when they shut off the electricity. Then they came up with another excuse that they didn't care meanwhile they told me to show them the proof.

I keep hearing from SCE that I'm using too much energy and if I need to be cooler, to get in my car and drive to a local library that has air conditioning. I have air conditioning and don't use it for more than 4 hours a day. There is also a gadget on my air conditioner that allows SCE to turn it off if demand is too high. I'm 82 years old and have shortness of breath. I don't think I should have to drive somewhere to cool off. What's wrong with these people? I pay my bills in full each month. I think that's good enough. I cannot deal with the 80 degree heat and need them to give me a break.

Fifth All Day Power Outage. Repeatedly over the course of about a year SCE has felt it just fine to turn off power generally about 9 or 11 hrs (they have not once finished before their planned time of 8 hours) in the most critically hot time of the year for our location. This has occurred repeatedly last summer and now this summer. They are replacing power poles which is fine; however instead of doing the work with a single outage to each neighborhood and moving on, they keep returning with zero concern for elderly or infirm residents and pets that can potentially become critically ill from the heat.

This is the worst company I have ever dealt with. The first widespread power outage was supposed to be for a few hours. They were analyzing it. Why give an estimated time if you don't know what it is. Ridiculous. Every time you called more extensions and lies. Two days without power. An entire refrigerator of food gone. They said faulty equipment. But they fixed it. Happened again last week. Are we still hooked up to faulty equipment? Did you just say you fixed it so mad people will stop calling? Third time, power out. No idea of any restoration time but they're on it. I guess I'm still hooked up to faulty equipment or they still haven't fixed the original problem and just keep stringing everyone along. No confidence in the equipment or the company. Wouldn't trust you people with flashlights. Worst utility company EVER.

I have been trying to find a way to get back. Without a problem with this company. Due to me accidentally forgetting to send a payment on my security deposit. Every time someone misses a payment I guess they have to pay another deposit again.

SCE is a great company that focuses on customer satisfaction as well as focusing on the welfare of their employees. They are great! This huge company actually cares!

I find it hard to believe that when summer comes, I don't ever turn on my A/C but yet my bill goes up. I wish there was a mock house used by investigators to see if the billing is correct.

So. Cal Edison has always responded to a service call quickly. Always professional and courteous and on time. Any power failures have been corrected quickly.

I'm very satisfied with this company. It took them 3 yrs to credit my deposit but it had interest to it so that was fine with me. Thank you.