Southern California Edison

My family lost the back of our house, back yard, trees, plants and our fence melted. Our power was shut off on the morning of the fire, we had NO notice until the fire was on the hill behind us. In addition to the loss I already mentioned, we had gone to the grocery store the night before and filled our fridge, that feeds four people. I work for an amazing company that reimburses you for loss during a natural disaster. All I needed from the electric company was documentation of our power being shut off.

Their website is inadequate by fact. They do not allow the user to transfer to a new bank account. If you do this, they will get confused. If they charge the old one, which they will. First, they will send many letters and charge fees. Then they get paid plus interest. Then they block you from paying future costs, unless you drive 40 miles to a collections service to pay cash in person. Excellent idea from people who do not live in the real world.

I moved to Irvine in February 2019 and since then no bills show up on Edison website. When I called them 3 times during the last 6 months, the answer was always the same - they have been having billing issues, they would send an email when it's fixed and I wouldn't be responsible for any late fees. I am planning to move out in 2 months and honestly, have no idea whether I am going to receive the bill (which I suppose will be a large amount if I do) or not.

After receiving a $750 bill for August, 2019 I decided it was time to get serious and investigate what the loads are and minimize any I can. I am an aerospace engineer and am fortunate to have the test equipment and knowledge to do this task. Using the Edison Daily/Hourly usage web application I was able to reduce the daily usage by 50%. I also had a consultation with a solar company and want to consider going 100% solar and get Edison out of my wallet. Unfortunately, Edison stopped providing daily/hourly usage on Sept 12 and it is now September 20 and it is still not available.

I run a small business with my wife and because are payments haven’t been on time, they are charging us $2155 as a deposit or they will shut our electricity off. We service a small community and are struggling but that makes no difference to them. They have the monopoly and do whatever they want. If we are having a hard time paying a $900 bill, how do they expect us to come up with $2155 for them to hold as long as they want? We still pay them every month. I don’t get this, I wish we had solar!

SCE is choosing to shut down our power for 3 days (8am - 4pm each time) in the span of 12 days during the hottest time of year - where temps have been high 90s and low 100s. We only receive a ~5 day notice in the mail and cannot reschedule. We operate an STR business at the home and 5 days is not enough time to make other arrangements with guests. This is damaging to my business and unacceptable. When called to inquire I was told "sorry these are necessary" and "they happen all throughout the year" (even though we have had this house for almost 1 year and this is the first time this has happened).

We own a short term occupancy in Ojai. We received notice that the power pole servicing the rental needed to be replaced. The days it was scheduled for replaced we had clients staying in the rental. Even though the power pole was installed 35 years ago they said it had to be replaced that day and refused to reschedule even though I gave them numerous open days. They did not want to hear it. Very rude and unhelpful supervisor. Their action ruined a vacation for our clients and caused financial loss for my family.

I called to find out my usage data and was not told why it was left out. I also asked last month if my bill would be cheaper if I opted out of CPA but was not given an answer. Just that they couldn't tell me anything definite that I should call CPA which I did but I was still given the runaround.

This information is provided for those who may have been having issues with accessing usage data on the SCE website. After 3 months of not being able to view my usage, and after numerous phone calls to SCE inquiring as to “why”, and having been told time after time that they were “working on it”, I finally spoke with someone in the tech department of SCE today who informed me that SCE usage data is “NO LONGER AVAILABLE TO THOSE WHO DIDN’T OPT OUT OF 'CALIFORNIA POWER ALLIANCE' (AKA-CPA).” I asked her why SCE management - 1) decided to do this and 2) didn’t have the mindfulness to present a notification on their website informing customers of this change? She didn’t know, and suggested that I speak with a REP from CPA to see if they provide usage data and gave me with their phone # > 888-585-3788.

No bill posted to my account since March 2019. I paid my last bill on April 4, 2019. The last communication I received from SCE came via email in April, saying that I should look for the energy credit on my next bill. That bill never came, and when I check my account online, it lists no amount due, no credits, nothing. I have called the billing dept every month since then. They keep saying that they are having "billing issues", and the last person I spoke with said that it is affecting 45,000 customers...