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Southern California Edison

California

Southern California Edison
Overall Satisfaction Rating 1.30/5
  • 5 stars
    10
  • 4 stars
    3
  • 3 stars
    7
  • 2 stars
    21
  • 1 stars
    240
Based on 281 ratings
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    Southern California Edison Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: May 7, 2020

    We received a letter from what looks like a third party, "marketplace" (Edison?) that we had used more electricity than anyone else in the neighborhood. Not possible, an absolute lie! What is clear, that Edison is basing their billing on this marketplace info, not on a "ghost" employee supposedly reading the meter. This story is way too long to tell all that has happened, but we were over billed several times. We started taking pictures of the meter and it clearly shows that the numbers on the bill are way off compared to the real meter read!!

    Contacted Consumer Affairs Branch from CPUC and of course they are on SCE side, more lies. They say it was a simple mistake. For real! A "mistake" shown on paper. This is purposely done by SCE in the hope that customers will let it slide. I am tired of being bullied by SCE. CPUC did nothing and consider the case closed. As long as they keep estimating, this case is never closed to me. Note: one of the investors in SCE.... CPUC, therefore filing complaints with them is useless!

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    Rated with 2 stars
    Verified Reviewer
    Original review: Feb. 8, 2020

    I am upset about the current information about power outages in my area. First, I did not receive a notice about an outage on February 8, 2020 in my area. I received a text message yesterday, February 7th stating that my power would be out on February 8th from midnight until 2:00pm on Sunday. My neighbor said she received a notice stating power would be out on the 8th from 8:30am until 2:00pm on the 8th. It was confirmed by a phone call to SCE. It did not happen. I checked the website map and was even more confused. It was perhaps the most confusing map ever with no explanation as to what the colors meant. Secondly, why is this work (requiring an outage) being performed on a weekend when families are home? I am sure the employees doing the work are being paid double or triple time which will be passed on to the customers. All around VERY POOR planning and information on the part of SCE.

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 29, 2020

      My bill for Edison showed electricity was being used in my home during a power outage in my area. I called and informed them it was incorrect and received a call back 2 weeks later. They sent out a technician to test the meter, which showed a dip in usage when we didn't have power. The lady dealing with my case called me back and told me the opposite, that our meter matched the information they had. I was at home without power for 2 days and I find it very concerning that Edison is claiming they do not know the correct dates and times a power outage occurred...It's also very concerning that they are claiming our meter is accurate. How long have they been overbilling us? I will be filing a claim with CPUC.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 9, 2020

      We installed rooftop solar January 2019 and were forced to a net metering TOU plan with SoCal Edison. Since that time until now, SoCal Edison has never applied our credits for solar power generation. We recognized this excessive billing scenario in late 2019 after wondering why our power bills month after month seemed to never reflect the projected lower monthly amounts our solar vendor sales person had forecasted. So we called SoCal Edison Dec 2019 to inquire about the accuracy of our bills and were informed that they were aware our bill was not correct. They were aware that many accounts had not been properly profiled for net metering and all those were being overcharged.

      So we asked when this would be resolved. The phone rep said they have no date. So we asked how can we get our refund for the many months of excessive payments, estimated to total hundreds of dollars. The phone rep said there is no plan at this time. So we stated that we must refuse to pay the current invoice because it is incorrectly overcharging us, and them being completely aware of the inaccuracy. The phone rep said she can extend the demanded payment until the next billing cycle but that WE have to call every billing cycle in order to continue to extend (their knowingly inaccurate overcharges).

      So we sent written correspondence to SoCal Edison stating that we refuse to pay any bill that is knowingly overcharging us, and if they discontinue our service as a result, we will sue them for all costs associated with their willful misconduct. SoCal Edison then sent us the next month's bill which was again an overcharge not reflecting our credits for solar generation AND it included a late payment charge for the previous month that was to have been extended.

      SoCal Edison IS knowingly overcharging customers. SoCal Edison is demonstrating no concern that they have been overpaid by customers for months. SoCal Edison conveys that they have no obligation to meet a reasonable time frame to refund those overpayments. SoCal Edison is doing this because utility customers have no other provider to replace SoCal Edison with in order provide the essential life service of electrical power to their home. This is willful misconduct. This is fraud. This is extortion. This is a situation ripe for a lawsuit.

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      40 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 27, 2019

      This utility should be shut down for incompetence. I lived in an apartment for 1.5 years and they billed me monthly for a few months before letting me know that they had some sort of issue and couldn't bill me until much later. From March 2019 until I shut down my account in October 2019 I had no bill. I paid $99 to shut down my power and turn off my account. Then they sent me a bill a month later with no explanation for another $90. They sent me reminders about it until January, so I finally called to ask what the bill was for since I shut down my account and paid the closing fees. They let me know that it was my late bill for March-October, with no explanation for how it jumped from $90 in November to suddenly $204 in January.

      Phone support seems surprised that I would want to know what I'm paying for, and is absolutely unprofessional. The woman on the phone told me, "I don't know if you can't understand me or what, but I just clearly explained the charges." The charges she rattled off on the phone don't match their online monthly charges, by the way, but that makes sense to them because they go through another power provider (which was not mentioned to me in all 1.5 years of paying them).

      I had to request a written statement to explain why I was suddenly paying more than $50 per month for power when my bills have always been about $25 per month. It's a huge mess, and their customer service department insists that I'm just "confused" about why their billing is inconsistent and doesn't make any sense. If you have any choice in the matter, go with ANY OTHER PROVIDER besides SCE. If you are in an area with no other choices, it might be best to just invest in solar panels - they are that ridiculous and disorganized.

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      3 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 13, 2019

      My family lost the back of our house, back yard, trees, plants and our fence melted. Our power was shut off on the morning of the fire, we had NO notice until the fire was on the hill behind us. In addition to the loss I already mentioned, we had gone to the grocery store the night before and filled our fridge, that feeds four people. I work for an amazing company that reimburses you for loss during a natural disaster. All I needed from the electric company was documentation of our power being shut off.

      I called SCE and they proceeded to put me on hold to speak with a supervisor to see how to go about getting that document. A couple minutes later, the representative comes back on the phone and tells me that they can't provide me with that information. I pleaded with them just to get a text, email or note so I could be reimbursed for that $300 we lost. They refused. I proceeded to tell them that they were responsible for many losses that occurred during this fire and now they have just added to it. They are a cruel, selfish, hateful company. If you have another option, use it!

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      4 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Oct. 28, 2019

      Their website is inadequate by fact. They do not allow the user to transfer to a new bank account. If you do this, they will get confused. If they charge the old one, which they will. First, they will send many letters and charge fees. Then they get paid plus interest. Then they block you from paying future costs, unless you drive 40 miles to a collections service to pay cash in person. Excellent idea from people who do not live in the real world.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 28, 2019

      I moved to Irvine in February 2019 and since then no bills show up on Edison website. When I called them 3 times during the last 6 months, the answer was always the same - they have been having billing issues, they would send an email when it's fixed and I wouldn't be responsible for any late fees. I am planning to move out in 2 months and honestly, have no idea whether I am going to receive the bill (which I suppose will be a large amount if I do) or not.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2019

      After receiving a $750 bill for August, 2019 I decided it was time to get serious and investigate what the loads are and minimize any I can. I am an aerospace engineer and am fortunate to have the test equipment and knowledge to do this task. Using the Edison Daily/Hourly usage web application I was able to reduce the daily usage by 50%. I also had a consultation with a solar company and want to consider going 100% solar and get Edison out of my wallet. Unfortunately, Edison stopped providing daily/hourly usage on Sept 12 and it is now September 20 and it is still not available.

      The end of the year is rapidly approaching and the federal rebates are scheduled to end on Dec 31 of this year. The solar company needs accurate usage information in order to size the system and we are dead in the water until Edison restores the usage data to customers. Edison is a monopoly and there are no alternate sources of grid power. The California Public Utilities Commission is supposed to represent the interests of the consumer and from what I have seen, they are simply political hacks that are appointed by the governor and the public has no direct influence in selecting them. It is time to take back our state and replace the governor and the PUC.

      There also needs to be alternate sources of purchasing power from the grid. The alternate companies of several years ago seem to have disappeared, probably because Edison added on so much in transmission fees that it was no longer practical. If there is any political group dedicated to cleaning house in the PUC and representing the consumer, it would be advantageous if it were posted on this site. In a competitive environment, Edison would probably have fired the VP of the IT department and replaced him/her with someone competent. Unfortunately, as a monopoly we can see that this does not happen when the customers/consumers have a PUC that is not representing the interests of the consumer.

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      12 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 16, 2019

      I run a small business with my wife and because are payments haven’t been on time, they are charging us $2155 as a deposit or they will shut our electricity off. We service a small community and are struggling but that makes no difference to them. They have the monopoly and do whatever they want. If we are having a hard time paying a $900 bill, how do they expect us to come up with $2155 for them to hold as long as they want? We still pay them every month. I don’t get this, I wish we had solar!

      7 people found this review helpful
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      Southern California Edison Company Information

      Company Name:
      Southern California Edison
      Website:
      www.sce.com