Southern California Edison

In December of 2022 I applied for their CARE program as one of my dependents is on food stamp. I submitted the letter of eligibility twice and since January of 23, I have called their C/S number five times and each time get the same reply: Wait a few more weeks and check again. It has been almost 5 months since I submitted my application and nothing has happened yet. They give me the runaround. The only way to contact them is phone call and getting put on hold for over 50 minutes each time!!! They do not accept emails and have no chat feature. Only phone calls like these things were done 30 years ago. This is unacceptable but SCE can get away with it because consumers have no choice/alternative.

I have been using an approved medical device using power provided by SCE. I have tried several times to apply yet their system gives you the run around. Not able to talk to a human about applying. Frustrating!

Reported outage at 8:30 a.m, now it is 9:00 p.m. Have been told by text message it's fixed. Not fixed, haven't seen repair man at all even though I have been told several times during the day, "They are on the way." Just been basically told one lie after another. This is totally unacceptable. This is the kind of you get from a monopoly. This is no way to take care of a business account. We have over 100,000 dollars of tropical saltwater and freshwater fish. After 12 hours of they are on the way. My animals are starting to die. This company sucks.

Not only have they been price gouging their customers their customer service is the worse. The minimum wait time to speak to a representative for a non emergency situation is 2-5 hours. This is unacceptable. That's what happens when there is no one to compete against. This needs to stop.

We use solar provided by the city. We pay Edison to deliver to our homes. We pay double, sometimes triple for delivery. Ex: $50 usage, and $150 delivery for a $200 total bill. Edison uses usage their rates for delivery. I continue to complain. But if I don't pay... I'll be in the dark. I must pay for Edison's upgrades and wildfires... I am definitely not paying correctly for my usage. This should be ILLEGAL.

I purchased two battery backups from Edison and paid 20,000 which was most of my savings, I was promised they would rebate the entire amount back after my solar and batteries were installed. I have Multiple Sclerosis and my husband is a veteran, after 6 months of waiting they said we didn’t qualify to get our refund. They stole our money and left us with hardship. Evil thing to do. Don’t trust their rebate promises. :(

I appreciate that I was helped and the customer service was friendly and they also helped with resources. I’m grateful they worked with me. At least they care of their customers. I’m very grateful. Thank you Edison.

Sad. I was on program to even bill. Never missed payment and conserved. Got whopping bill of $792 besides my regular bill. They would not lower payment even though I'm on fixed income and a senior. I need refund.

They’re charging me for my apartment and another apartment in the same complex but it doesn’t belong to me. I called at least 5 times, try to tell them and No results. They’re just keep sending me the bill.

I tried to transfer our service by following their link. It wouldn't accept our address. I tried it several times. Eventually I was able to talk with a real person. She was able to help us. She was great, and very helpful!