Southern California Edison

We received a letter from what looks like a third party, "marketplace" (Edison?) that we had used more electricity than anyone else in the neighborhood. Not possible, an absolute lie! What is clear, that Edison is basing their billing on this marketplace info, not on a "ghost" employee supposedly reading the meter. This story is way too long to tell all that has happened, but we were over billed several times. We started taking pictures of the meter and it clearly shows that the numbers on the bill are way off compared to the real meter read!!

I am upset about the current information about power outages in my area. First, I did not receive a notice about an outage on February 8, 2020 in my area. I received a text message yesterday, February 7th stating that my power would be out on February 8th from midnight until 2:00pm on Sunday. My neighbor said she received a notice stating power would be out on the 8th from 8:30am until 2:00pm on the 8th. It was confirmed by a phone call to SCE. It did not happen. I checked the website map and was even more confused. It was perhaps the most confusing map ever with no explanation as to what the colors meant. Secondly, why is this work (requiring an outage) being performed on a weekend when families are home? I am sure the employees doing the work are being paid double or triple time which will be passed on to the customers. All around VERY POOR planning and information on the part of SCE.

My bill for Edison showed electricity was being used in my home during a power outage in my area. I called and informed them it was incorrect and received a call back 2 weeks later. They sent out a technician to test the meter, which showed a dip in usage when we didn't have power. The lady dealing with my case called me back and told me the opposite, that our meter matched the information they had. I was at home without power for 2 days and I find it very concerning that Edison is claiming they do not know the correct dates and times a power outage occurred...It's also very concerning that they are claiming our meter is accurate. How long have they been overbilling us? I will be filing a claim with CPUC.

We installed rooftop solar January 2019 and were forced to a net metering TOU plan with SoCal Edison. Since that time until now, SoCal Edison has never applied our credits for solar power generation. We recognized this excessive billing scenario in late 2019 after wondering why our power bills month after month seemed to never reflect the projected lower monthly amounts our solar vendor sales person had forecasted. So we called SoCal Edison Dec 2019 to inquire about the accuracy of our bills and were informed that they were aware our bill was not correct. They were aware that many accounts had not been properly profiled for net metering and all those were being overcharged.

This utility should be shut down for incompetence. I lived in an apartment for 1.5 years and they billed me monthly for a few months before letting me know that they had some sort of issue and couldn't bill me until much later. From March 2019 until I shut down my account in October 2019 I had no bill. I paid $99 to shut down my power and turn off my account. Then they sent me a bill a month later with no explanation for another $90. They sent me reminders about it until January, so I finally called to ask what the bill was for since I shut down my account and paid the closing fees. They let me know that it was my late bill for March-October, with no explanation for how it jumped from $90 in November to suddenly $204 in January.

My family lost the back of our house, back yard, trees, plants and our fence melted. Our power was shut off on the morning of the fire, we had NO notice until the fire was on the hill behind us. In addition to the loss I already mentioned, we had gone to the grocery store the night before and filled our fridge, that feeds four people. I work for an amazing company that reimburses you for loss during a natural disaster. All I needed from the electric company was documentation of our power being shut off.

Their website is inadequate by fact. They do not allow the user to transfer to a new bank account. If you do this, they will get confused. If they charge the old one, which they will. First, they will send many letters and charge fees. Then they get paid plus interest. Then they block you from paying future costs, unless you drive 40 miles to a collections service to pay cash in person. Excellent idea from people who do not live in the real world.

I moved to Irvine in February 2019 and since then no bills show up on Edison website. When I called them 3 times during the last 6 months, the answer was always the same - they have been having billing issues, they would send an email when it's fixed and I wouldn't be responsible for any late fees. I am planning to move out in 2 months and honestly, have no idea whether I am going to receive the bill (which I suppose will be a large amount if I do) or not.

After receiving a $750 bill for August, 2019 I decided it was time to get serious and investigate what the loads are and minimize any I can. I am an aerospace engineer and am fortunate to have the test equipment and knowledge to do this task. Using the Edison Daily/Hourly usage web application I was able to reduce the daily usage by 50%. I also had a consultation with a solar company and want to consider going 100% solar and get Edison out of my wallet. Unfortunately, Edison stopped providing daily/hourly usage on Sept 12 and it is now September 20 and it is still not available.

I run a small business with my wife and because are payments haven’t been on time, they are charging us $2155 as a deposit or they will shut our electricity off. We service a small community and are struggling but that makes no difference to them. They have the monopoly and do whatever they want. If we are having a hard time paying a $900 bill, how do they expect us to come up with $2155 for them to hold as long as they want? We still pay them every month. I don’t get this, I wish we had solar!