- Monthly fees
- $29.99 to $39.99 per month
- Equipment costs
- Trial period
ADT is a giant in the professional monitoring industry, so it makes sense it has top-notch medical alerts alongside home security systems — both connect to the same certified monitoring centers, where responders undergo senior sensitivity training to better communicate with older adults during an emergency.
Monthly fees start between $29.99 and $39.99, not including fall detection, which costs $11 extra per month. Check out the On-The-Go package if you have a more active style; the battery lasts up to 40 hours and comes with GPS capabilities.
ADT monitoring centers have earned several endorsements: TMA Certified Five Diamond Central Station, New York City Fire Monitoring Rated, FM Approved and UL-certified. More features we like include:
- GPS available
- Waterproof equipment
- Month-to-month contract
- 15 seconds or less average response time
- Home temperature monitoring
- No equipment cost or activation fee
- Reasonable cancellation policy
No fall detection is 100% accurate — and you have to wear it correctly, a reviewer in New Jersey confirms: “My brother-in-law has fallen a number of times, and it hasn't been detected because he didn't have that second piece with him.”
It’s also worth noting that you need a strong AT&T cellular connection, as a reviewer in Ohio found out: “Very nice product. Well thought out. Problem I have is that I live in an area where AT&T signals are very marginal. … System does not work and I am returning it. Getting a different brand that uses Verizon.”
ADT offers three medical alert system packages. There are no equipment charges or activation fees.
- ADT’s Medical Alert Basic ($29.99 per month): ADT’s Medical Alert Basic is the least expensive plan the company offers. It runs on a landline connection, and you can choose between a wearable pendant or a wristband device that can function as far as 300 feet from the base. The backup battery lasts up to 20 hours.
- Medical Alert Plus ($35.99 per month): The Medical Alert Plus has a larger range (600 feet), a better backup battery (up to 30 hours) and sleeker equipment than the Basic system. It comes with a wristband or pendant, and the base has a digital screen that displays the temperature, date, time and battery level. This equipment runs on a cellular connection, so you don’t need a landline.
- On-The-Go ($39.99 per month): ADT’s On-The-Go device is an excellent option for active users who want the support of a monitored medical alert system without being tethered to their homes. The system has a portable base unit about the size of a pager, which lets users get the help they need pretty much wherever they are.
“Quick delivery, easy setup, great customer service,” a reviewer in Georgia said. “Our main issue is fall detection, and this system has it. The cost fits into our budget without much pain. I would recommend this system for peace of mind if you have a loved one home alone.”
A reviewer in Michigan said ADT’s “response team is really good. I've talked to them many times because I have fallen several times, sometimes where the fall detector kicks in, sometimes where I pressed the button, and other times in testing the device. They usually respond in a couple of minutes which is a reasonable amount of time. It has never taken forever.”
“I fell twice and I had to call ADT to come get me out of the floor. They came very quickly,” a ConsumerAffairs reviewer in Texas said, adding, “It makes my children happy that I have it and they feel safer with it. I do, too.”