Jitterbug Flip

I have had no service on my phone for four days. Here's the message at the top of the home page today: "As a result of recent network updates, select Jitterbug Flip devices may be unexpectedly displaying a “No service” message and customers may not be able to make or receive calls. We are working diligently to resolve the issue. If you or your loved one are in an emergency, contact 911 directly via another phone device. Jitterbug Flip2 phones are not affected." If the recent network updates resulted in no service then get somebody in there who can fix the problem. Working diligently means nothing to compensate for a screw up that has left customers with a dead phone and no idea when the company might get the problem resolved. According to other reviews, an "update issue" has been a repeated excuse used to address service issues.

Updated on 08/21/2022: I wrote a review on the Lively Jitterbug cell phone. After I left my contact info and account number with the company my phone became WORSE. It now freezes up and won't let me text or call all the time. The light that shows I have an incoming call or text stays on continuously and won't let me erase old ones or voicemails at all now. I can't open the back to remove battery without getting a tool to help. When I shut the phone, it starts ringing and sometimes the ring silences itself. This is the WORST cell phone I have ever owned and will be going to another company. Also, my monthly bill keeps getting higher each month and there is a high activation charge when you first use it that they don't tell you about. ($35.00)

I am once again wasting my time fighting with my credit card company about this ridiculous phone company. I canceled the phone service for my father. They kept charging him, anyway. They send threatening letters to my sister in Oregon (his address last year). When I call (again) to cancel (again) they keep me on the phone for hours and they say they’re going to cancel it, and then they don’t. Month after month. You can’t take auto pay off. I can’t get my credit card removed. I changed my credit card number and blocked the merchant and won my dispute ($247.42 on 12/29/21), only to have Lively recharge it again (3/4/22). I am spending a lot of time on the phone with my credit card company (who forgot to block them??) and I’m going to cancel that card now.

Rep lied about service and price, kept me on the phone for almost an hour giving me his (unwanted) life history and personal story. Told him we wanted only the cell phone service, definitely no texting, etc., was promised that's what we'd get for $14.95 per month for everything x2 phones. Being billed almost $50 after they put on all their unexplained charges and are charging us $.10 per unsolicited scam texts. We gave our numbers to no one else and their records prove we use the phones very little, only turned on when both not at home, once or twice a week at most.

Opened Lively Account for my mom, in July 2021. On 2/14 we decided to purchase a 2nd Lively phone for my dad and bring his number over from Verizon. 2/14 Call #1 - After holding for 20 min, explaining adding 2nd line to Lively acct, provided all the information, we were disconnected. Call #2 - Another 15 min wait time. Explained again what I wanted to do yet the rep ported my dad's number OVER my mom's #. She apologized and was submitting all the necessary documentation to correct. She informed me that I hadn't activated the new phone yet and I would need to do that, then they would be able to port the new # over to the new phone. She assured me we would NOT lose my mom's #.

Too difficult to get help. Extremely long wait times. Getting operator for Lyft was impossible. Only reason not a 1 rating was the niceness of the beleaguered help staff. The scrolling was very cumbersome.

They don't even get one star, they get zero. A scam company. The phone did not work, the customer service people could not make it work, there was no easy way to cancel, they charged my mother for a plan way higher than she ordered, and they hacked it immediately and someone else used it. They made the comment that we must have bought it from some third party, like their abuse was our fault. No, we bought it from the company and only because it was rated as good for seniors. Don't ever buy this phone or use this company. They are scam artists.

Very disappointed with this phone for my elderly mom. In order to make a phone call from contacts mom has to drill down too many times to finally be able to make a call. I've read that there are updates to add features that should have been available from the beginning such as speed dial, outer screen display time, etc. I just bought the phone today. The info re-update a is eons old, so why were brand new phones not already updated or updated as soon as the phone was activated. Also I had to troll the internet to even find out there was an update available. On top of this, even if we can get this darn thing updated, now mom will have to rely on memory who is #1, #2, etc. The makers should really have held a focus group of users 85+. They would see the phone IS NOT designed for the elderly. So, I'm dumping this phone after one month and going back to a simpler, regular phone. This phone is not useful to any elderly person.

Service personnel indifferent to customer issues...unwilling to offer assistance...overall poor phone reception...phone requests left unaddressed...probably best to acquire phone service with more reputable, prudent, reliable, known communication service.

I ordered a Jitterbug flip phone because my husband cannot manage a regular phone. I asked if the phone had speed dial because he can just press one number and is able to contact me. They mailed the phone to me and it does not have speed dial. They said they would send me a mailing label to send it back. This was two weeks ago. When the mailing label didn't come, I called and they said my request was denied. So they lied to me again. I don't think I should have to pay to send the phone back. I'm going to try calling my bank and have the charge (for the phone) refunded. I thought this was a reputable company but apparently it is not!