Jitterbug Flip

Jitterbug Flip

 4.1/5 (1165 ratings)
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About Jitterbug Flip

The Jitterbug Flip2 is an easy-to-use flip phone designed with older adults in mind. The phone has big buttons and a large screen for easy navigation and dialing. All plans include urgent response, which connects the user with a live agent in the event of an emergency. The product comes with a caregiver app and a partnership with Lyft.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Helpful caregiver app
    • Nationwide service
    • Emergency assistance plans

    Cons

    • No waterproof options
    • $35 activation fee

    Bottom Line

    The Jitterbug Flip2 cell phone is for those who want a simple flip phone that can also double as a medical alert device. It’s not waterproof, but the display is easy to read and instantly connects to urgent responders.

    Top Jitterbug Flip Reviews

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    Rated with 5 stars
    Verified

    I purchased this neat phone after 2 yrs. deciding on it. I am not sorry so far. The customer service is top notch. So far, everything is fine. I will be giving it a good testing w...

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    Rated with 5 stars
    Verified

    I’ve had several very expensive telephones that I wasn’t able to use because they were too complicated for me, and Jitterbug wasn’t. I only use it when I travel, so it mostly just...

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    What is Jitterbug Flip2?

    From Lively (formerly GreatCall), the makers of user-friendly cell phones, the Jitterbug Flip2 is a phone designed for older adults. Although it can act as a simple cell phone, the Jitterbug Flip2 also has an urgent response button that instantly contacts emergency medical services for seniors’ health and safety.

    The display is large, so it’s easy to read, and the menu options are easy to understand. Other design touches include big buttons, a powerful speaker, a flashlight app and a magnifying function for those with vision issues.

    Available in graphite or red, the Jitterbug Flip2 phone weighs 4.7 ounces. The device is about 2 inches wide, 4 inches tall and less than 1 inch thick, with a 3.2-inch internal display and a 1.44-inch external display.

    The device has a camera, GPS, Bluetooth, speakerphone capabilities and hearing aid compatibility. The Jitterbug Flip2 also includes 16 GB of built-in memory storage so you can store thousands of photos, contacts and text messages.

    Jitterbug Flip2 phone plans

    The Jitterbug Flip2 comes with affordable talk and text services. Its plans include Basic, Preferred and Ultimate health and safety packages for customers with different lifestyles and activity levels. All health and safety plans include urgent response service.

    • Jitterbug Flip2 Basic: The Jitterbug Flip2 Basic phone plan is $19.99 per month and includes urgent response and free brain games.
    • Jitterbug Flip2 Preferred: The Jitterbug Flip2 Preferred phone plan is $24.99 per month and includes urgent response, free brain games, urgent care service and the Lively Link app.
    • Jitterbug Flip2 Ultimate: The Jitterbug Flip2 Ultimate phone plan is $34.99 per month and has everything in the Jitterbug Flip2 Preferred plan but also includes personal operator service.

    Jitterbug Flip2 phone cost

    The Jitterbug Flip2 phone itself can be purchased for $99.99. Talk and text plans are available starting at $14.99 a month, and unlimited talk and text is available for $19.99 a month. Jitterbug Flip2 health and safety plans range in price from $19.99 to $34.99. The Jitterbug Flip2 also requires a $35 activation fee.

    All Jitterbug Flip2 health and safety packages come with urgent response, and additional features are available in the Preferred and Ultimate health and safety packages.

    BasicPreferredUltimate
    Urgent response
    Urgent care
    Lively Link app
    Personal operator
    Price*$19.99$24.99$34.99

    *As of publishing

    Basic$19.99
    Preferred$24.99
    Basic$34.99

    Jitterbug Flip2 services

    Jitterbug Flip2 services benefit those who are independent but want peace of mind knowing support is readily available in an emergency. 24/7 professional assistance is an option, and caregivers can easily check on their loved one’s health and wellness without disturbing them. Service plans are customizable to suit a variety of needs.

    • Urgent response: The urgent response service helps you feel prepared and protected any time, anywhere. With urgent response, you're immediately connected to trained agents who can help in emergencies 24/7.
    • Urgent care: Users can speak with a real, live nurse and even a board-certified doctor at any time without an appointment. Additionally, you can get prescriptions for common medications over the phone.
    • Lively Link app: Caregivers can stay informed about the health and safety of their loved ones on their own smartphone through the downloadable Link app.
    • Personal operator: Unlimited access to a live operator who’s ready to assist you with any relevant information.
    • Brain games: Fun brain games help keep you focused and help improve memory.
    • Lively Rides: Partners with Lyft to provide affordable rides for seniors. Users simply press “0” and a live operator helps book a ride.

    Jitterbug Flip2 caregiver tools

    With the Lively Link app, caregivers know immediately if the Jitterbug Flip2 is on and where it’s located. Caregivers are notified when the battery is low so they can remind their loved one to charge their device. The Lively Link app also sends notifications for certain actions, such as when the urgent response button is used. You can check in to see if appointments are being kept, if medication has been taken and more.

    Jitterbug Flip2 FAQ

    Can I block calls on Jitterbug Flip2?
    Yes, you can block calls on Jitterbug Flip2.
    How do I change my Jitterbug Flip2 plan?
    You can change your Jitterbug Flip2 plan by contacting the company's customer service agents over the phone.
    What is Lively’s return policy?
    You must return the Jitterbug Flip2 within 30 days to get a refund for the activation fee, first-month service charge and the cost of the device. Keep in mind that shipping charges aren’t refundable and restocking fees may apply.
    What is Lively's cancellation policy?
    You can cancel Jitterbug Flip2 service at any time, but you will be responsible for charges and overages through the date of final billing.
    Does Jitterbug Flip2 offer a warranty?
    Yes, Lively Flip comes with a one-year standard limited warranty.
    Does Medicare cover Jitterbug Flip2?
    Medicare does not cover Jitterbug Flip2 phones.
    What is Lively’s average response time?
    Operators immediately respond when you press the urgent response button.
    Where are Jitterbug Flip2 monitoring centers located?
    Jitterbug Flip2 monitoring centers have multiple locations, but are all based in the United States.
    Does Jitterbug Flip2 offer a free trial period?
    No, Jitterbug Flip2 doesn’t offer a free trial period.
    Are Jitterbug Flip2 medical alert systems waterproof?
    No, the Jitterbug Flip2 is not waterproof.
    How much does Jitterbug Flip2 cost per month?
    Jitterbug Flip2 plans starts at $14.99 monthly, but your bill depends on which plan you choose.
    Who makes the Jitterbug Flip2 phone?
    The San Diego-based company Lively designed the Jitterbug Flip2 phone. As of the time of publication, it's the newest model of the company's easy-to-use phone for seniors.

    Do we recommend the Jitterbug Flip2?

    Yes. The Jitterbug Flip2 is simple to use and affordable, and it has many helpful features that make it a great option for those looking for a no-fuss phone. In addition, those who purchase health and safety plans can summon help in the event of a fall or other emergency, offering an affordable way to provide a medical alert system for a loved one.

    The Jitterbug Flip2 has an urgent response button, a personal operator and several other features that help ensure you receive help when you need it. Lively, the makers of the Jitterbug Flip2, create thoughtful and useful features for seniors and caregivers alike, such as the Lively Rides feature and the Lively Link app.

    Because this company is well-loved by its users, we recommend Jitterbug Flip2 to seniors looking for a straightforward and easy-to-use phone.

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    How do I know I can trust these reviews about Jitterbug Flip?
    How do I know I can trust these reviews about Jitterbug Flip?
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    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: April 21, 2022

    I am once again wasting my time fighting with my credit card company about this ridiculous phone company. I canceled the phone service for my father. They kept charging him, anyway. They send threatening letters to my sister in Oregon (his address last year). When I call (again) to cancel (again) they keep me on the phone for hours and they say they’re going to cancel it, and then they don’t. Month after month. You can’t take auto pay off. I can’t get my credit card removed. I changed my credit card number and blocked the merchant and won my dispute ($247.42 on 12/29/21), only to have Lively recharge it again (3/4/22). I am spending a lot of time on the phone with my credit card company (who forgot to block them??) and I’m going to cancel that card now.

    Lively is a scam company at best. I’m sure many elderly people’s accounts are managed by a trust and just let this go by. My dad has been on my T-Mobile account for months and months, at half the price of this scam company. I finally got Lively’s email address by emailing one of their subsidiaries, who provided me with it. They try not to have any way you can write to them. I wrote to them and canceled (for the @fifth time), told them I’d been canceled and I would continue to be canceled. They ignored this, too. Never ever ever get hooked up with this company. I anticipate getting bills five years after my father is dead.

    I am now answering bogus phone calls waiting for my ridiculous anonymous credit card company to call me back from my advanced complaint (Fidelity 529 investment card). I’ve had this card for close to 30 years but it’s going to get cut in half as soon as this current dispute is once again paid back. I never would use Lively/Lively flip/Great Call, even if there were no other phone plans on the planet Earth.

    Jitterbug Flip response

    Hello Carol, we are sorry to hear of your experience and appreciate your feedback. We would like to look into this further with you, please look for a private response from us.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2022

    Rep lied about service and price, kept me on the phone for almost an hour giving me his (unwanted) life history and personal story. Told him we wanted only the cell phone service, definitely no texting, etc., was promised that's what we'd get for $14.95 per month for everything x2 phones. Being billed almost $50 after they put on all their unexplained charges and are charging us $.10 per unsolicited scam texts. We gave our numbers to no one else and their records prove we use the phones very little, only turned on when both not at home, once or twice a week at most.

    When I called to complain about being billed for texting we did not use some foreign female kept talking over me and telling me she was right and I was wrong and would not listen or help. Transferred to supervisor who at least was English-speaking and it was the same lies and run around, though he did finally say he would delete the text charges but insisted there is no way to block text calls like the phone calls can be blocked and there is nothing they can do, supposedly because the Feds will not allow them to do so. Lies and more lies.

    I'm too sick to even leave the house except by ambulance and my husband is afraid to not have cell phones so he can get hold of me when he has to go shopping, etc. If anybody can tell me about an actually good and honest affordable cell phone provider, please let me know. Two months has been too long with these cheats.

    Jitterbug Flip response

    Hello, we apologize about your recent experience, and we appreciate your feedback. Please look for a private message from us so we can further assist you.

    4 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 15, 2022

      Opened Lively Account for my mom, in July 2021. On 2/14 we decided to purchase a 2nd Lively phone for my dad and bring his number over from Verizon. 2/14 Call #1 - After holding for 20 min, explaining adding 2nd line to Lively acct, provided all the information, we were disconnected. Call #2 - Another 15 min wait time. Explained again what I wanted to do yet the rep ported my dad's number OVER my mom's #. She apologized and was submitting all the necessary documentation to correct. She informed me that I hadn't activated the new phone yet and I would need to do that, then they would be able to port the new # over to the new phone. She assured me we would NOT lose my mom's #.

      Call #3 - Activated new phone. Rep said to wait 30 minutes and then call back, once activated they can port the # over. Call #4 - Again 20 min wait time. RUDE rep - said nothing she can do, we would have to wait 1-3 days, etc. I asked to speak to supervisor, she told me supervisor will tell me the same thing and REFUSED TO LET ME SPEAK TO SUPERVISOR. Ultimately she said Supervisor R. ** is walking over to customer service to make sure this is handled but I would still have to call back 2/15. 2/15 - Call #5 - 20 minute wait, lady was very nice, showed my mom's # back to her phone so it had been corrected. Now - we need to port my dad's # from Verizon to the new phone. She works on it a bit and said she made an error - apologized, she ported my dad's # OVER my mom's # again!! OMG - exact same thing as yesterday.

      She was very apologetic and assured me she was submitting everything to correct. I was on the call a long time while she was going this and she again assured me that someone would call me back within 4 hours. Call #6 -4 hours go by and no one calls me so I call back. 20 min wait, rep answers and I explain I'd like a Supervisor to ensure this is handled correct, wait another 15 min for Supervisor who hears me out, said he documented account but could not help me, he has to refer me to acct service where again I wait for 20 minutes to speak to another rep. Rep answers, I explain AGAIN... I told her PRIORITY #1 - We cannot lose my mom's number # as that is their primary # with all doctors, etc. She cannot tell me where that # is and cannot assure we will get it back, she asks to put me on hold while she contacts another team and disconnects.

      Call #7 - 15 minute hold. Rep reads notes, I explain RIORITY #1 - WE CANNOT LOSE MY MOM'S NUMBER # as that is their primary # with all doctors, etc. Rep is talking to her Supervisor, we get disconnected. Call #8 20 minute hold. Rep reads notes, I explain RIORITY #1 - We cannot lose my mom's number # as that is their primary # with all doctors, etc. Rep is talking to her Supervisor, we get disconnected.

      Call #9 20 minute hold. Rep reads notes, I explain PRIORITY #1 - We cannot lose my mom's number # as that is their primary # with all doctors, etc. Rep is talking to her Supervisor, said she sees previous notes and they are working to correct, give it 2-4 hours and if not corrected to call back. NO ABSOLUTELY NOT - please let me speak to a supervisor who can actually help me, we get disconnected - imagine that. Call #10 - I've been on hold for 33 minutes so far and still waiting! Truly been on the phone today 4 1/2 hours w/ Lively overall trying to get their error corrected!! UNACCEPTABLE! I've also filed a complaint with the FCC Ticket No. ** regarding porting problem.

      Jitterbug Flip response

      Hi Rhonda, we apologize about your recent experience and we appreciate your feedback. Please look for a private message from us so we can further assist you.

      3 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Feb. 13, 2022

      Too difficult to get help. Extremely long wait times. Getting operator for Lyft was impossible. Only reason not a 1 rating was the niceness of the beleaguered help staff. The scrolling was very cumbersome.

      Jitterbug Flip response

      Hello Joseph, we apologize for your recent experience with the wait times. We appreciate your feedback and are working to add resources to support our customers. Please look for a private message from us so we can further assist you.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 5, 2022

      They don't even get one star, they get zero. A scam company. The phone did not work, the customer service people could not make it work, there was no easy way to cancel, they charged my mother for a plan way higher than she ordered, and they hacked it immediately and someone else used it. They made the comment that we must have bought it from some third party, like their abuse was our fault. No, we bought it from the company and only because it was rated as good for seniors. Don't ever buy this phone or use this company. They are scam artists.

      Jitterbug Flip response

      We are sorry to hear of your recent experience and we appreciate your feedback. Lively strives to provide the highest level of Customer Service available. Your feedback is highly appreciated and will help us improve our ability to serve you and other users of our products.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 21, 2021

      Very disappointed with this phone for my elderly mom. In order to make a phone call from contacts mom has to drill down too many times to finally be able to make a call. I've read that there are updates to add features that should have been available from the beginning such as speed dial, outer screen display time, etc. I just bought the phone today. The info re-update a is eons old, so why were brand new phones not already updated or updated as soon as the phone was activated. Also I had to troll the internet to even find out there was an update available. On top of this, even if we can get this darn thing updated, now mom will have to rely on memory who is #1, #2, etc. The makers should really have held a focus group of users 85+. They would see the phone IS NOT designed for the elderly. So, I'm dumping this phone after one month and going back to a simpler, regular phone. This phone is not useful to any elderly person.

      Jitterbug Flip response

      Hello Deborah, we are sorry to hear of your recent experience and we appreciate your feedback. If you need any assistance, please call our Customer Service Team.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 9, 2021

      Service personnel indifferent to customer issues...unwilling to offer assistance...overall poor phone reception...phone requests left unaddressed...probably best to acquire phone service with more reputable, prudent, reliable, known communication service.

      Jitterbug Flip response

      We are sorry to hear of your recent experience and we appreciate your feedback. Lively strives to provide the highest level of Customer Service available. Your feedback is highly appreciated and will help us improve our ability to serve you and other users of our products. We hope to hear back from you soon

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 20, 2021

      I ordered a Jitterbug flip phone because my husband cannot manage a regular phone. I asked if the phone had speed dial because he can just press one number and is able to contact me. They mailed the phone to me and it does not have speed dial. They said they would send me a mailing label to send it back. This was two weeks ago. When the mailing label didn't come, I called and they said my request was denied. So they lied to me again. I don't think I should have to pay to send the phone back. I'm going to try calling my bank and have the charge (for the phone) refunded. I thought this was a reputable company but apparently it is not!

      Jitterbug Flip response

      We're sorry to hear that you were not completely satisfied with the Jitterbug Flip phone. This phone does offer the speed dial feature and there is instruction to set it up in the user guide. The Jitterbug Flip2 offers the Alexa feature which allows you to connect to a number in the phonebook. Please look for a private message from us so we can further assist you with the return of your phone.

      7 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: Aug. 27, 2021

      It's a shame the Jitterbug flip phone I'd owned since 2007 has been "shut off" and I was forced to "upgrade" to a more modern version in 2019. The old phone was very simple and had much better sound quality. Still, the new phone is handy for traveling and if the POTS landline phone is on the blink.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 8, 2021

      We recently purchased a Lively flip cell phone for my 94 yr old mother in law (03/2021). The serious problem with this phone is the position of the volume controls - they are on the right side of the phone, on the numbers pad portion (bottom) when the phone is flipped opened. The only possible way to hang on to the phone is to hold it (for most right-handed people) in one's right hand. To answer a call or make a call, one has to push the "OK" button to answer a call, or after pushing buttons to dial someone.

      For a senior who is trying to hang on to the cell phone when pushing numbers, they have to have a pretty firm grip on the lower (numbers pad) portion of the phone. That puts the right hand thumb directly over the volume control. What we discovered is that it is very easy for our mom to push the volume control lower button inadvertently, and pretty quickly the ring volume has been turned to "Silent"! Or worse, when talking, the sound of the person talking to her goes way down, so it becomes very hard to hear. That volume control lever/button is definitely in a very poor place!

      One solution would be to allow for LOCKING the sound (and basically disabling the volume buttons on the side), or possibly making a "left-handed" phone which might have the volume control on the left side, which might work for a right handed person. My mother in law inadvertently kept turning off the ringer volume with her right thumb so she never heard any incoming calls - very frustrating to her daughters. Ultimately she is not able to always check this volume to make sure it is always up, not on "silent". Admittedly this sounds like an easy problem to solve, and is for most people, but it doesn't work for the elderly.

      28 people found this review helpful

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        Jitterbug Flip Company Information

        Company Name:
        Jitterbug Flip
        Formerly Named:
        Lively Flip
        City:
        San Diego
        State/Province:
        CA
        Postal Code:
        92130
        Country:
        United States
        Website:
        www.lively.com