Personal Living Alert

Personal Living Alert Reviews

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About Personal Living Alert

Personal Living Alert is a medical alert provider that offers a handful of devices and packages for customers. Its main products start at $24.95 per month and don’t require an annual contract for service. 24/7 support is provided by trained and licensed emergency dispatchers. And while it offers a 14-day free trial, returns are subject to a $50 restocking fee.

    Pros & Cons

    • Hospital-grade medical alert equipment
    • No annual contracts
    • 50+ languages available
    • Warranty offered as a monthly upgrade
    • $50 restocking fee

    Personal Living Alert alert systems

    How Personal Living Alert works

    All of Personal Living Alert’s medical alert devices have push-button or fall detection technology that connects you with a live response agent 24/7. The agent will ask you questions to help assess the situation and decide whether to contact a loved one or dispatch emergency services. If you can’t respond, the dispatcher will immediately call for emergency help.

    Its agents work out of a US-based Five Diamond Central Station and are  UL-listed and CSAA-certified, meaning they’re trained to handle many types of emergencies. The company says it also staffs agents that speak over 50 languages, including both English and Spanish.

    Personal Living Alert products

    Compared with other companies on the market, Personal Living Alert sells a pretty wide range of medical alert systems. Its four main medical alert products include a smartwatch, two wearable pendants and an in-home medical alert system package. But it also sells accessories like anti-wandering alert devices, smart outlets, bed and chair exit alarms, medication dispensers and more.

    Personal Living Alert costs

    Depending on your preferred payment method, Personal Living charges a monthly, quarterly or annual fee for most of its products. If you sign up for a monthly plan, you’ll have to pay the first three months in advance. Annual plans can save you up to a month of free service.

    While the company doesn’t charge activation or equipment fees, it does charge a shipping fee on many products. For example, it costs $22 to ship the Belle+ LTE system. If you want warranty protection, you’ll have to pay extra for that too ($6 per month or $72 per year for each device).

    How does Personal Living Alert compare

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    Personal Living Alert FAQ

    What is Personal Living Alert’s return policy?

    Personal Living Alert offers a 14-day trial period in which you can return any device and receive a refund on any prepaid monitoring fees, minus a $50 restocking fee. If you return the device after 14 days, you’ll receive a pro-rated refund and still be charged the $50 fee.

    Does Personal Living Alert offer a warranty?

    Unlike some competitors, Personal Living Alert only offers warranty coverage as a paid add-on service (about $6 per month). This protection plan covers one lost, stolen or damaged system per year, plus 50% coverage for any additional systems or accessories per year.

    Does Personal Living Alert offer fall detection?

    Its smartwatch and wearable pendant include fall detection, but the PLA On-the-Go and in-home systems charge for this service.

    Where is Personal Living Alert available?

    Personal Living Alert alert services are based in the USA and are available 24/7. For GPS and LTE-enabled devices, you must be within coverage limits to get service (varies by product).

    Is Personal Living Alert legit?

    It seems like PLA is a new company, as it has a pretty limited presence online and few reviews. You can test out the company’s service with its 14-day trial. If you aren’t happy with the devices within that time frame, you’ll have to pay a $50 restocking fee.

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    Personal Living Alert Company Information

    Company Name:
    Personal Living Alert
    Boynton Beach
    Postal Code:
    United States

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