UnaliWear Kanega Watch Reviews

The concept of not ever having to remove the watch to recharge, sounds good. However, those batteries have 3 prongs that slide into both the watch and the charger. No matter how gently you slide the battery in, eventually the prongs break off, making the battery unusable. I've had my watch one year and have needed 7 new batteries. The company does not cover them and they are $40 each. In addition, I needed to send the watch in for a repair, due to a battery getting stuck in the device. They charged me $75 to get it back. The overall cost of selecting this medical alert device is cost prohibitive. I don't recommend and have moved on to a different company.

We purchased this watch in 2023 for our mom for $300.00 plus paying the annual fee. We had numerous issues with the watch and batteries, having to wait to jump through their hoops sending photos and numerous phone calls. We had to pay extra to replace batteries, AND on one occasion while waiting for their engineers to come up with a solution while the watch wasn't working, our mom fell and had to wait for several hours until someone came. We asked for refunds on the annual fees for the times that the watch wasn't working, and it was declined. Then, our blessed mom passed away, and we submitted a request for a refund for the remain year, and they demanded that we returned the watch (remember that we paid $300.00 for it to get started) before they would refund. THEN they responded with this as how they calculated the annual charge:

The Kanega Watch has been a lifesaver for my grandma (and mom!). My grandma lives independently and is able to continue to do so because the Kanega provides round the clock coverage in the case of an emergency. And even better, my mom can rest easy, knowing she's safe. We chose the Kanega because the 24/7 monitoring service already knows who she is when an alert comes from the watch. After doing so much research online, we found that the Kanega's coverage and service was far superior to others on the market. Totally worth the price!

I bought this watch for my mother in December 2023. Two months later the screen went blank and it was not usable. I made several calls and wrote emails to the company's customer service department. The calls repeatedly were answered by the "overflow" service department, which was not qualified to actually troubleshoot problems. After a week of no response on how to fix the watch, I returned it. If you want a watch that detects falls and will notify emergency services, I would suggest an Apple Watch. The Apple Watch does everything the Kanega does and more, and it costs less.

The watch band was too large even though the wrist measured within the range for small. And the watch was heavy, too heavy for a small person to sleep when wearing. This may work better for larger folks, but if you're small, I would not recommend it. The $75 return fee is very steep and you need to go through customer service, which tries and tries to change your mind, to return it.

We got the Kanega Watch for my father several years ago. He loves it and he wears it all the time, which is the total point. The fall detection has worked as advertised, and he enjoys asking his watch for the time and date. Tremendous peace of mind for him and our whole family. I highly recommend!

I purchased the watch on 9/6/2023, I received it around 9/11/2023. I lost a battery out of it on 10/2/2023, I had no idea how I lost it. Now on 10/22/2023 the watch band has broken where it attaches with the battery to watch. Very unhappy with the construction as I bought a battery for about $36 plus shipping about 3 weeks after purchase and now about 6 weeks later it is broken. I am emailing the company today to see what they will do about this situation. I paid $918.40. I would expect a better quality.

The service is great. There is very little set up and it is very easy to do. Once we received the watch there were 3 very short videos to watch and then you call the center and they do a test call with you. My Aunt loves the device because it isn't a pendant that gets in the way, flops around or looks out of place when she dresses up and goes out. She also likes the fact that she never has to take it off and can wear it in the shower.