Alert1 Reviews

My 88 year old mother had an Alert1 pendant. I got the fall detection support on it as well, but when she had a stroke and fell, it did not detect the fall and when we could not contact her and someone went to check on her, she was laying on her bedroom floor with a massive stroke that killed her. While in the midst of making arrangements for her funeral, Alert 1 gave me a deadline to return the pendant, which I did. The post office was three days late getting the pendant delivered to them, so they ended up charging me another $49.99 for the month. I am very disappointed in their service and would not recommend them to anyone.

Alert1 charged my credit card in March. My loved one passed away less than two months later. They refuse to prorate and refund yet they expect me to drive an hour to get the device, box it up and ship it back at my expense. And then it’s my responsibility to contact them and give the tracking number. Awful company.

They have NO Technical Support on weekends. Make that make sense. My sister lives with my 90 year old mother. Sister was unexpectantly in the hospital. Mom was fine to be home alone for a couple of nights. On the second day I tested her Alert 1 system and it didn't work. There is no place to call for help on the weekends. You can purchase a system, but you can't fix one. I typically don't check on her until a little later in the morning so as not to wake her up. Called her at 9:30am - no answer. Thought she might be in the bathroom so I waited 10 minutes. Again no answer.

After a lot of issues with this system, we decided to cancel. It was paid up for monitoring through April 26th. After contacting them to cancel the service on the 23rd, they said they would have to receive the equipment back by mail by the 26th for us not to be charged again. If the monitoring is paid for through the 26th, how is it going to be shipped and received by the 26th? Called back to try and get another person and was told the same policy. This policy is nothing but a way to take advantage of the elderly. This equipment had constant issues, and we sure never received any pro-rated days for the inconveniences, but they want to count shipping days as part of your monitoring. Stay away from this company. Ridiculous and predatory.

I (the brother) ordered a Elderly necklace for my 80+ sister, who had fallen my times, and lives alone. I never received the necklace and called Alert-1, many times asking to replace it. They told me to contact UPS, which I did. UPS says they are waiting on Alert-1 to provide some paperwork. Alert-1 have gone around and around circles. Alert-1 did charge me the 1st month. When I realize, they taking me in circle, I ask for refund. They told me I would have to pay an additional $150, and they would send out new equipment. This is a terrible way to treat the elderly. It is a scam. I would definitely not work with this company!!! They are only after money, not service!!!!

We ordered this system for my father 5 years ago and it has been a lifesaver on more than 5 occasions. When called, their response was always quick. They followed up with calls to designated members per our request as well as 911. The staff were always polite. Alert 1 offers a wrist alert as well as a pendant. I had heard that returns may be an issue but I had no problem at all. I returned the device and our account was closed.

I have had an Alert1 system for over a decade, but consumed with care for my ailing husband didn't attend to costs. Now that he has passed, I want to keep the device for my own safety and checked the price. Over $500 annually though the website says they are charging half this. Customer service rep said that the website was giving an introductory offer though the website itself never indicates this, offered to keep charging me the same amount though there are it appears many other reliable companies that charge far less. Thoroughly disgusting.

I basically pre-paid hundreds of dollars to cause my elderly relative. myself and my family nothing but trouble. The fist device that we received started off okay, but within the first month was having battery issues. We were constantly getting calls to put the device on the charger. We followed directions exactly, spoke with Alert 1 several times and did all kinds of troubleshooting with them.

My mother has used Alert1 for a number of years. My last annual payment for the service was in March of 2022. Recently, she went into a nursing home and, as they provide 24/7 care, they took her lanyard button. When I called to cancel the service, I was shocked to learn that Alert1 doesn’t provide a pro-rated refund. They even want $15 for a box with which to send back their equipment. This is utterly unethical.

Did not work at all. If I could give this -100 stars I would do it. Worst product I have ever received. No joke. I REPEAT: Did not work at all. Defective out of the box. Now have to return this stupid thing. THANK YOU ALERT1 FOR WASTING OUR TIME. 0 out of 10 stars.

On July 2nd, 2021, I ordered Alert1 senior alert system. I quickly realized I had make a mistake and Mobile Help was better so within about 10 minutes of placing the order, I canceled it. In spite of that, they sent me the system anyway. Thinking it was what I ordered, I opened the package. When I realized that Alert 1 had sent it anyway, I called. I was told they could send me a shipping paid envelope to send it back but would charge me $15. They also told me I will be charged $48.28 of the original $482.80 that I put on a charge card that day. They also told me I must charge the unit and test it before sending it back. All of this in spite of being their customer for about 10 minutes. Interestingly, they did not email or include an invoice or packing slip. I am looking for any help I can get to fight this unfair business practice that obviously preys on the elderly.

Alert1 and I have resolved our issue, and are now good. Note: My issue was never based on the products and services provided, as they are 5 star worthy, but with other parts of the agreement.

My elderly mother has been charged $25 a month for 11 months without someone notifying her that the old machine that stopped working, needed to be returned or there would be a charge on her credit card every month. They said a letter was sent out once. This is unacceptable when the majority of your clients are elderly. And on fixed incomes. She didn't even see the charge. When I complained I was talked to very rudely. And told there was nothing I could do. We will send back the unit and find a better company with better customer service and I will not hesitate to address this companies problems with overcharging and unclear policies so others will be aware.

I purchased the Alert1 for my mom Feb 2020. My mom needs 24/7 care now 10/2020. I contacted the company for a partial refund. We no longer need the service. I prepaid for 1 year. I was told today that I would not receive a refund because I would have to cancel within 30 days. I was NOT told this fact, if so I would have paid monthly or quarterly. They are withholding 5 months of payment that we cannot afford. I was mislead.

We called 2 weeks ago to cancel the service before our renewal on 31 Aug was to take place. The lady of the phone said nothing of if it was charged that it would be non refundable. We have had this service for almost 5 years if not longer, but to charge on 31 Aug and we talk to them today 2 Sep and they say they have a new refund policy is stupid....How can a company like Alert One take advantage of the older generation by saying 3 days into the payment that you don't get a refund, especially after 5 years. Worst company I have ever felt with.

My Mother had a stroke a few days ago and will longer need the Alert 1 device, because she will need 24/7 care. She just renewed her year contract plus paid over $300 to have the device repaired. I called Alert 1 and was told they will not give a prorated refund or refund the repair cost. The representative that I spoke to was SO sorry this was happening and that this was the WORST part of her job to tell people that nothing will be done. Now after reading more reviews I see that they will try to renew her contract in the future. Please don't Alert 1, if you do you will be sorry.

I have been a client since 2014 8/7 and I recently called Alert1 to let them know that my mother misplaced the unit for well over a year and we need to cancel the service on 7/5/2020. I specifically requested a stop for the rollover fee renewal and we have an understanding between the representative and myself based on the conversation on 7/5/2020. I told Alert1 that I will try to look for the misplaced unit and return it asap. I called again on 8/6/2020 to question a $503.4 charge and Alert1 indicated that this is the service fee for another year that automatically rollovers. I was not a client until 8/7/2014 and I called to cancel the contract where we have an understanding that the unit was misplaced for well over a year. Alert1 still refuses to issue refund.

I originally bought the service for my father in law. He died two months after purchasing the product. They would not refund my money so I decided to give it to my husband's Aunt. When it came due for another year (ten months later) I had forgotten completely about it all. Without me knowing they attempted to bill the credit card (that I do not have anymore) on the due date. When it did not go through they contact me through email. I responded immediately to the email but did not hear anything back from them, so I assumed it was taken care of (I should not have assumed). Then after a couple of weeks I started getting the phone calls. I talked to them twice and explained that I did not have it anymore and they should talk to the owner of it now. They said I told them to bill me in the future.

If you no longer need your Alert1 button and have prepaid on an annual renewal plan, Alert1 will not pro-rate a refund for you on any time remaining on your yearly contract. So you will be paying for a service you won't be using. I find this very distressing. This is probably explained somewhere in the contract, but I can't believe the lack of compassion for people who really need those funds. The actual service of the product and the people monitoring the system was great, but when it comes down to dollars and cents, this company has shown me what they truly care about.

I am 76 years old and had to cancel my service as my financial situation because oh COVID 19.. Immediately she told me I had to have the equipment In by June 6th or they would have to charge me and they are no refund very abruptly.. I tried to tell her I was not notified.. She gave me the e-mail address which was my son.. which I think was given to her at the beginning of the service.. but I am the one that is billed. We had a words.. I sent the equipment overnight. It arrived. It came but the building was closed.. Again I called different person. She said that wasn’t their fault. I tried to explain but she said sorry and hung up on me... So much for “we are in this together". I waiting to see if I am charged. Please no senior citizen use this company!,,

This is an absolute scam and it's reprehensible to take advantage of dead people's estates during a pandemic! They have continuously charged my dead father after he died! They were notified of his death, continued to charge him, renewed him for another 6 months, and they refuse to give a refund. Not even a refund for the next 4 months.. And they charged it to his credit card right after they knew he dead! They said I can donate the rest of the time to someone else. How is this not illegal? YOU SHOULD BE ASHAMED.

If everyone is complaining about the same thing, Alert1 should wake up and change their policies. My mom's device kept waking her up saying it detected a fall. She left it on at night because her issue was that sometimes she was too dizzy to get up in the morning so she needed help. Other times she would go someplace and get lost and forget who she was or where she lived. She would get woken up all night asking if she fell. So she called to cancel. They said they could get it to stop waking her up. She said she was too frustrated and wanted it turned off. They told her to send it back to cancel.

Due to a Covid19 job loss, I cancelled the Alert1 monthly service for my mother (I live with her) as it is an extra expense I cannot afford right now. Upon trying to cancel I was told that she received a new pendant in 2014 and we would have to return it with all of the hardware. I have no issue returning the hardware, but we NEVER received a pendant. She has a wristband, which we are returning with the rest of the hardware. The agent insisted she must have received a pendant, which we have no record of (we have all of the original paperwork and box), and said I would have to pay a replacement fee of $29.97 (originally $59.99 and she said as a courtesy she was giving me a discount) for the pendant that we never received.

I live alone, so when I fell, I pressed the button on my Alert1 pendant because I didn't think I could get up by myself. However, I was able to scoot across the floor to reach my stairs and was able to pull myself up by the hand rails on either side of the stairs. My alarm button worked exactly as it was supposed to, and I am grateful for your quick response.

Everything was good until I had to cancel. I bought this for my grandfather and we used the service for about a year. The dispatch service was always great. HOWEVER, when my grandfather passed away we cancelled the service. They said they needed the device back, so we sent it back. While it was being sent back, they drafted my bank account for another three months! (We were on the three month plan) I called twice and both times I ended up so mad I thought I would have a heart attack.

Called today to cancel service after several years of using alert one. Was told my mother needed to return base, wrist button, necklace and door key holder. Stated she did not have a wrist button device. Claimed one was requested and mailed in 2016 to my 92-year-old mother. She would not have known where to call for that. Guess we will end up paying for it since there is not one to return. Was told when she signed up the door key holder was free for signing up. Now that we are canceling they have changed. A return postage sticker would cost 15.00 to get. Ask for a two-month refund and the rep could not do that. Very rude. I hope nobody else gets fooled with them and their lies.

I ordered this Alert1 device and system for my elderly grandmother 6 months ago. When it arrived we discovered it did not work in her apartment. The company told us that sometimes it does not work in locations with bad reception (that is also written on the Instructions that came with the device). I should have returned it at that time but our family was dealing with a medical crisis at the time and it was not my priority. I paid for the service for six months. That was my responsibility and I am not disputing that charge. I have paid this company over $500.00. Since the device does not work in my grandmother's apartment and has NEVER been used, I do not wish to keep paying for it.

ALERT 1 Monitoring service was fine until I had to cancel, because my 88 year old mother fell and had to go to Rehab. After I returned their device, they charged my mom's account of $565.95! I had called them and asked them to suspend our services, but they would not, saying that I had to pay them for not having any service!? That's why I cancelled our service. Shortly thereafter, is when they charged my 88 year old widowed mother the $565.95. I called them and even talked to one of their "Supervisors", but they wouldn't budge! I am formally disputing their authority to debit my mother's account without me or mother's written or verbal approval!

We leased an Alert 1 unit for my mother for several years. On July 31, 2019 my credit card was charged $395.40 for the next year. ($32.95 per month). The beginning of March this year, I called to cancel service as mom had passed. I was given instructions regarding the return. I asked about a refund. I was told that because I prepaid for the service there would be no refund, but I would have a credit. (In my estimate the credit would be $$131.80 - $164.75 - keep that number in mind.)

Alert 1 automatically charges my 96 year old father-in-law's account each year in March for the following year's service. I called on March 17th, 2020 and told them that he was in a nursing home and no longer needed the service, and he had not used it for several months after a fall landed him in the hospital, and eventually he was transferred to a nursing home where he did not need it anymore. They told me they could not cancel the service until the equipment is returned.