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Alert1

Alert1

 4.3/5 (1276 ratings)
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About Alert1

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Alert1 is a medical alert company that helps seniors live safely and independently in their own homes. It offers flexible service plans and a 30-day money-back guarantee. The company operates two certified emergency call centers, requires no long-term contracts and can offer customer service in 190 different languages.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • No long-term contracts
    • Help in 190 different languages
    • Free 30-day trial

    Cons

    • Extra devices increase cost

    Bottom Line

    Alert1 monitoring centers are UL-listed and Five Diamond-certified. Additional Alert1 medical alert systems can get expensive, so you’ll want to determine how you’ll use and wear your device before choosing a package.

    Top Alert1 Reviews

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    Rated with 5 stars
    Verified

    I am extremely happy with Alert services. My mom has mentioned several times how secure she feels knowing she has this system in her home. Every time my mom has used the alert but...

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    Rated with 5 stars
    Verified

    My Dad recently fell again and pushed the button. You were quick to respond and my sister was there in minutes. I am in another state right now, and I received a voicemail stating...

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    What is Alert1?

    Alert1 is a company that offers medical alert systems with a range of customizable options and no long-term contracts or cancellation fees. Alert1 lets you try the service worry-free with its 30-day refund policy. It’s easy to add Alert1 system upgrades to feel safe anywhere in your home, and the company offers several stylish medical alert pendant options.

    Alert1 system packages

    Alert1 provides medical system packages for protection both at home and away with optional fall detection.

    • Home: This landline-based system has a 600-foot range from the base unit. It comes with a waterproof medical alert button that’s compatible with pacemakers.
    • In-the-Home with Fall Detection: This system includes a showerproof medical alert button with fall detection. It can be used with a landline or cellular network services and has a 400-foot range that automatically alerts the service if you fall.
    • On-the-go: You don’t need a landline or cellphone with this plan. Depending on your location, it uses AT&T or Verizon networks for service. The included medical alert button is showerproof and has a 30-day battery life.
    • On-the-go + Fall Detection: This system uses GPS, Wi-Fi and cellular coverage to locate you if a fall is detected or the button is pushed. No landline or cell phone is necessary; it uses the cellular network for service.
    • Bundle: No cell phone or landline is required — this package uses its own AT&T or Verizon network for service. You’ll get the mobile fall detection pendant, home fall detection pendant and a home wristband.

    Alert1 cost

    Alert1 medical alert systems start at $19.95 per month, and there’s no activation fee.

    Monthly rate with annual contractMonthly rate with monthly plan
    In-the-Home$19.95$28.95
    In-the-Home + Fall Detection$29.95$38.95
    On-the-Go$29.95$38.95
    On-the-Go + Fall Detection$39.95$48.95
    On-the-Go + In-the-Home + Fall Detection$49.95$58.95

    Alert1 medical alert accessories

    Alert1 also offers many accessories to help protect you in your home and lessen the chance of accidents.

    • Wall-mounted emergency button: This button connects wirelessly to your base system for a one-time fee of $39.95. It’s showerproof, so you can install it in the bathroom.
    • Emergency lockbox: For $39.95, this hanging lockbox holds up to five keys so emergency personnel can enter your home if needed.
    • Surge guard: Protect your phone line or medical alert device from power surges with the surge guard for $19.95.
    • Fall detection pendant: The pendant is $29.95 or free with an Alert1 subscription. It requires a landline, is showerproof and instantly calls for help if it detects a fall.
    • Pax Plus classic wristband: For $29.95, this is an additional button for the at-home and on-the-go bundle with fall detection. The device is waterproof, and the band is made of soft silicone.
    • Mobile fall detection pendant: You can wear this medical alert button on a necklace or belt attachment. It’s $39.95 or free with an Alert1 subscription.
    • Alarm bracelet: This showerproof bracelet connects wirelessly to the Alert1 base and costs $19.95 or is free with an Alert1 subscription.
    • Alert pendant: This showerproof pendant connects wirelessly and requires a landline. It costs $19.95 or is free with an Alert1 subscription.
    • Kelsi protective case and belt adapter: For $9.95, you can get a protective case for Alert1 Kelsi and Kelsi Pro on-the-go medical alert systems. It comes with a Velcro belt attachment.

    All Alert1 medical alert necklaces are compatible with home medical alert buttons, Kelsi mobile medical alert pendants and Life Alert and Lifeline medical alert buttons. Some of the more stylish medical alert necklaces come with magnetic clasps, which may not work for those with a pacemaker.

    Alert1 system upgrades

    Alert1 offers many system upgrades to customize Alert1 devices.

    Alert1 FAQ

    How do Alert1 medical alert systems work?
    If you need help, push the button, and you’ll immediately reach an operator. Alert1 operators are available 24/7 and speak 190 languages altogether. The operator pulls up your information and alerts your emergency contacts. If you’re unable to speak, the operator follows your custom instructions to get you the help you need, staying on the line so you aren’t alone while waiting.
    Does Medicare cover Alert1?
    No, Medicare doesn’t cover Alert1.
    What is Alert1’s average response time?
    It should take 20 to 45 seconds for an Alert1 operator to pull up your information and respond.
    Do I have to sign a contract to get an Alert1 medical alert system?
    No long-term contracts are needed to get an Alert1 medical alert system, though choosing a one-year plan will make your monthly payments lower.
    What is Alert1’s return policy?
    If it’s within the 30-day trial period, you must use the Alert1 device to make a successful test call to the Command Center and then return it in its original condition. Any prepaid shipping, warranty or activation fees are nonrefundable. For more information, contact Alert1 customer service.
    Does it cost extra to add a spouse to an Alert1 monitoring service?
    Yes. It costs extra to add a spouse to Alert1 monitoring services, but you’ll get a discount for a second person in your home.
    Do Alert1 emergency response services require a landline?
    No, the Alert1 mobile alert systems work with their own cellular signal.
    Does Alert1 offer a warranty on medical alert devices?
    Yes, you can purchase the Alert1 Advantage Plan for additional coverage.
    Does Alert1 offer a free trial period?
    Yes, you can try out Alert1 devices for 30 days.
    Are Alert1 medical alert systems waterproof?
    All Alert1 medical alert buttons are water-resistant and made to wear while showering or bathing, though other equipment likely won’t be waterproof.
    How much does Alert1 l cost per month?
    Alert1 monitoring costs start at $19.95 monthly.
    How long do Alert1 batteries last?
    Depending on your Alert1 system, the rechargeable batteries can last from 24 hours to 30 days.

    Do we recommend Alert1?

    Yes. If you need a medical alert system, Alert1 devices are worth considering. There are no cancellation fees and you can try the service risk-free with the company’s 30-day refund policy. Plus, Alert1 systems provide a range of options that are customizable to your needs.

    Alert1 Reviews

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    How do I know I can trust these reviews about Alert1?
    How do I know I can trust these reviews about Alert1 Medical Alerts?
    • 3,428,233 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: July 10, 2021

    Did not work at all. If I could give this -100 stars I would do it. Worst product I have ever received. No joke. I REPEAT: Did not work at all. Defective out of the box. Now have to return this stupid thing. THANK YOU ALERT1 FOR WASTING OUR TIME. 0 out of 10 stars.

    Alert1 response
    Jonathan,

    Thank you for making us aware of this. We are so sorry to hear that the equipment did not work out for you. So that we can further look into this, would you mind providing the member's name or phone number?

    Best,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 7, 2021

    On July 2nd, 2021, I ordered Alert1 senior alert system. I quickly realized I had make a mistake and Mobile Help was better so within about 10 minutes of placing the order, I canceled it. In spite of that, they sent me the system anyway. Thinking it was what I ordered, I opened the package. When I realized that Alert 1 had sent it anyway, I called. I was told they could send me a shipping paid envelope to send it back but would charge me $15. They also told me I will be charged $48.28 of the original $482.80 that I put on a charge card that day. They also told me I must charge the unit and test it before sending it back. All of this in spite of being their customer for about 10 minutes. Interestingly, they did not email or include an invoice or packing slip. I am looking for any help I can get to fight this unfair business practice that obviously preys on the elderly.

    Alert1 response

    To whom it may concern,

    Thank you for sharing this concern, we are happy to confirm that a resolution has been provided and accepted by Barbara.

    Best,

    Alert1

    Be the first one to find this review helpful

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      Customer increased Rating by 2 stars!
      Verified Reviewer Verified Buyer
      Resolution response: Jan. 22, 2021

      Alert1 and I have resolved our issue, and are now good. Note: My issue was never based on the products and services provided, as they are 5 star worthy, but with other parts of the agreement.

      Original review: Dec. 28, 2020

      Payment for yearly subscription was posted on December 23rd. Mom is in care since mid December. Contacted Alert 1 on Monday the 28th to cancel service. Told 'no refund' after speaking with 4 different people, including supervisor. Told I have to pay entire year service of $431 for 5 days of service. These people are disgusting and feast off of the elderly. I will be posting daily about this horrible company because I have nothing better to do than to alert the world how vile, corrupt, and greedy these people are. DO NOT SELECT THIS COMPANY.

      Alert1 response

      Hello John,

      Thank you for taking the time to send us your review. In order to look into this further please provide the account information such as the Member's name and/or phone number.

      Thank you,

      Alert1

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Dec. 14, 2020

      My elderly mother has been charged $25 a month for 11 months without someone notifying her that the old machine that stopped working, needed to be returned or there would be a charge on her credit card every month. They said a letter was sent out once. This is unacceptable when the majority of your clients are elderly. And on fixed incomes. She didn't even see the charge. When I complained I was talked to very rudely. And told there was nothing I could do. We will send back the unit and find a better company with better customer service and I will not hesitate to address this companies problems with overcharging and unclear policies so others will be aware.

      Alert1 response

      Hello Rebecca,

      We are sorry to hear that mom's device wasn't working! Could you please provide the account information such as the Member's name and/or phone number so that we can look into this further?

      Best,

      Alert1

      Be the first one to find this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Oct. 21, 2020

      I purchased the Alert1 for my mom Feb 2020. My mom needs 24/7 care now 10/2020. I contacted the company for a partial refund. We no longer need the service. I prepaid for 1 year. I was told today that I would not receive a refund because I would have to cancel within 30 days. I was NOT told this fact, if so I would have paid monthly or quarterly. They are withholding 5 months of payment that we cannot afford. I was mislead.

      Alert1 response

      Hello Gwen,

      We are sorry to hear that you no longer need the Alert1 services. As we are a pre-paid company, there are no refunds after the 30 Day Money Back Guarantee period has passed. We would like to look into this further for you as this should have been advised to you over the phone. Could you please provide the account information such as the Member's name and/or phone number?

      Thank you.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Sept. 2, 2020

      We called 2 weeks ago to cancel the service before our renewal on 31 Aug was to take place. The lady of the phone said nothing of if it was charged that it would be non refundable. We have had this service for almost 5 years if not longer, but to charge on 31 Aug and we talk to them today 2 Sep and they say they have a new refund policy is stupid....How can a company like Alert One take advantage of the older generation by saying 3 days into the payment that you don't get a refund, especially after 5 years. Worst company I have ever felt with.

      Alert1 response

      Hello David,

      We appreciate you taking the time to bring this to our attention. We would like to look into why the cancellation on the account took so long that it surpassed the renewal. Could you please send the account information such as the Member's name and/or phone number?

      Best,

      Alert1

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 2, 2020

      My Mother had a stroke a few days ago and will longer need the Alert 1 device, because she will need 24/7 care. She just renewed her year contract plus paid over $300 to have the device repaired. I called Alert 1 and was told they will not give a prorated refund or refund the repair cost. The representative that I spoke to was SO sorry this was happening and that this was the WORST part of her job to tell people that nothing will be done. Now after reading more reviews I see that they will try to renew her contract in the future. Please don't Alert 1, if you do you will be sorry.

      Alert1 response

      Hello Tim,

      Thank you for taking the time to send us your review. We are sorry to hear that you needed to cancel services and would like to look into the account further. Could you please send us the account information such as the Member's name and/or phone number?

      Thank you,

      Alert1

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Aug. 7, 2020

      I have been a client since 2014 8/7 and I recently called Alert1 to let them know that my mother misplaced the unit for well over a year and we need to cancel the service on 7/5/2020. I specifically requested a stop for the rollover fee renewal and we have an understanding between the representative and myself based on the conversation on 7/5/2020. I told Alert1 that I will try to look for the misplaced unit and return it asap. I called again on 8/6/2020 to question a $503.4 charge and Alert1 indicated that this is the service fee for another year that automatically rollovers. I was not a client until 8/7/2014 and I called to cancel the contract where we have an understanding that the unit was misplaced for well over a year. Alert1 still refuses to issue refund.

      This is money we do not have and under the circumstance, I have to care for my mother where she is in the process of apply to nursing home. All takes money. Alert1 is engaging in unfair trade practice and should be reprimanded for that. I demand my full refund of $503.40 included the fee for lost unit of $150 for all frustration caused. Alert1 enjoyed collecting fee from me since 2014 and I need justice to be served.

      Alert1 response

      Hello Andrew,

      Thank you for your review. As previously explained, we are only able to offer a partial refund as the account was not cancelled until after the renewal had passed and the recorded call was listened to and there was no notice made to Alert1 that the equipment was lost. If you would like to accept this refund offer please give us a call at 1-800-693-5433 Option 2.

      Best,

      Alert1

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 28, 2020

      I originally bought the service for my father in law. He died two months after purchasing the product. They would not refund my money so I decided to give it to my husband's Aunt. When it came due for another year (ten months later) I had forgotten completely about it all. Without me knowing they attempted to bill the credit card (that I do not have anymore) on the due date. When it did not go through they contact me through email. I responded immediately to the email but did not hear anything back from them, so I assumed it was taken care of (I should not have assumed). Then after a couple of weeks I started getting the phone calls. I talked to them twice and explained that I did not have it anymore and they should talk to the owner of it now. They said I told them to bill me in the future.

      I do not remember saying that but find it hard to believe I would say for them to charge me over 500.00 for a button I am not using anymore. They would do nothing to work with me. They stated since it was after the due date (which is the only time they attempted to get a hold of me) I had to pay for the entire year. I told them I was not going to do that and they needed to cancel. He told me on the phone it does not matter when it is cancelled. I still owe for an entire year. I responded to multiple emails explaining and wanting to work something but they started to harass my husband's 80 year old Aunt to get payment.

      We have sent back the equipment, Alert 1 has refused any and all attempts to work with them to get this settled. So communication from me has stopped. Just be careful because they are NOT willing to work with you if you need to cancel and they bill you without any warning and they do not want you to know when your due date is until after the fact. I get that it is HIDDEN in the terms of agreement but this is shady business for a company that is supposed to be there for you or your loved ones.

      Alert1 response

      Hello Donica,

      Thank you for taking the time to bring this to our attention. We are sorry to hear that you did not receive your billing reminder and would like to look into this further for you. Could you please provide the account information such as the Member's name and/or phone number?

      Thank you,

      Alert1

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: June 12, 2020

      If you no longer need your Alert1 button and have prepaid on an annual renewal plan, Alert1 will not pro-rate a refund for you on any time remaining on your yearly contract. So you will be paying for a service you won't be using. I find this very distressing. This is probably explained somewhere in the contract, but I can't believe the lack of compassion for people who really need those funds. The actual service of the product and the people monitoring the system was great, but when it comes down to dollars and cents, this company has shown me what they truly care about.

      Alert1 response

      Hello Elliot,

      Thank you for taking the time to send us your review. You are correct that in our Terms and Conditions, it does explain that there are no refunds after the renewal. However, we would like to look into the account further for you to see if there is something we can do to assist in these difficult times. Could you please provide the account information such as the Member's name and/or phone number?

      Best,

      Alert1

      4 people found this review helpful

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        Alert1 Company Information

        Company Name:
        Alert1 Medical Alerts
        Company Type:
        Private
        Year Founded:
        1988
        Address:
        1000 Commerce Park Drive, Suite 300
        City:
        Williamsport
        State/Province:
        PA
        Postal Code:
        17701
        Country:
        United States
        Website:
        www.alert-1.com