Alert1

I basically pre-paid hundreds of dollars to cause my elderly relative. myself and my family nothing but trouble. The fist device that we received started off okay, but within the first month was having battery issues. We were constantly getting calls to put the device on the charger. We followed directions exactly, spoke with Alert 1 several times and did all kinds of troubleshooting with them.

My mother has used Alert1 for a number of years. My last annual payment for the service was in March of 2022. Recently, she went into a nursing home and, as they provide 24/7 care, they took her lanyard button. When I called to cancel the service, I was shocked to learn that Alert1 doesn’t provide a pro-rated refund. They even want $15 for a box with which to send back their equipment. This is utterly unethical.

Did not work at all. If I could give this -100 stars I would do it. Worst product I have ever received. No joke. I REPEAT: Did not work at all. Defective out of the box. Now have to return this stupid thing. THANK YOU ALERT1 FOR WASTING OUR TIME. 0 out of 10 stars.

On July 2nd, 2021, I ordered Alert1 senior alert system. I quickly realized I had make a mistake and Mobile Help was better so within about 10 minutes of placing the order, I canceled it. In spite of that, they sent me the system anyway. Thinking it was what I ordered, I opened the package. When I realized that Alert 1 had sent it anyway, I called. I was told they could send me a shipping paid envelope to send it back but would charge me $15. They also told me I will be charged $48.28 of the original $482.80 that I put on a charge card that day. They also told me I must charge the unit and test it before sending it back. All of this in spite of being their customer for about 10 minutes. Interestingly, they did not email or include an invoice or packing slip. I am looking for any help I can get to fight this unfair business practice that obviously preys on the elderly.

Payment for yearly subscription was posted on December 23rd. Mom is in care since mid December. Contacted Alert 1 on Monday the 28th to cancel service. Told 'no refund' after speaking with 4 different people, including supervisor. Told I have to pay entire year service of $431 for 5 days of service. These people are disgusting and feast off of the elderly. I will be posting daily about this horrible company because I have nothing better to do than to alert the world how vile, corrupt, and greedy these people are. DO NOT SELECT THIS COMPANY.

My elderly mother has been charged $25 a month for 11 months without someone notifying her that the old machine that stopped working, needed to be returned or there would be a charge on her credit card every month. They said a letter was sent out once. This is unacceptable when the majority of your clients are elderly. And on fixed incomes. She didn't even see the charge. When I complained I was talked to very rudely. And told there was nothing I could do. We will send back the unit and find a better company with better customer service and I will not hesitate to address this companies problems with overcharging and unclear policies so others will be aware.

I purchased the Alert1 for my mom Feb 2020. My mom needs 24/7 care now 10/2020. I contacted the company for a partial refund. We no longer need the service. I prepaid for 1 year. I was told today that I would not receive a refund because I would have to cancel within 30 days. I was NOT told this fact, if so I would have paid monthly or quarterly. They are withholding 5 months of payment that we cannot afford. I was mislead.

We called 2 weeks ago to cancel the service before our renewal on 31 Aug was to take place. The lady of the phone said nothing of if it was charged that it would be non refundable. We have had this service for almost 5 years if not longer, but to charge on 31 Aug and we talk to them today 2 Sep and they say they have a new refund policy is stupid....How can a company like Alert One take advantage of the older generation by saying 3 days into the payment that you don't get a refund, especially after 5 years. Worst company I have ever felt with.

My Mother had a stroke a few days ago and will longer need the Alert 1 device, because she will need 24/7 care. She just renewed her year contract plus paid over $300 to have the device repaired. I called Alert 1 and was told they will not give a prorated refund or refund the repair cost. The representative that I spoke to was SO sorry this was happening and that this was the WORST part of her job to tell people that nothing will be done. Now after reading more reviews I see that they will try to renew her contract in the future. Please don't Alert 1, if you do you will be sorry.

I have been a client since 2014 8/7 and I recently called Alert1 to let them know that my mother misplaced the unit for well over a year and we need to cancel the service on 7/5/2020. I specifically requested a stop for the rollover fee renewal and we have an understanding between the representative and myself based on the conversation on 7/5/2020. I told Alert1 that I will try to look for the misplaced unit and return it asap. I called again on 8/6/2020 to question a $503.4 charge and Alert1 indicated that this is the service fee for another year that automatically rollovers. I was not a client until 8/7/2014 and I called to cancel the contract where we have an understanding that the unit was misplaced for well over a year. Alert1 still refuses to issue refund.