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Alert1 is a medical alert company that helps seniors live safely and independently in their own homes. It offers flexible service plans and a 30-day money-back guarantee. The company operates two certified emergency call centers, requires no long-term contracts and can offer customer service in 190 different languages.
Pros & Cons
- No long-term contracts
- Help in 190 different languages
- Free 30-day trial
- Extra devices increase cost
Alert1 monitoring centers are UL-listed and Five Diamond-certified. Additional Alert1 medical alert systems can get expensive, so you’ll want to determine how you’ll use and wear your device before choosing a package.
Top Alert1 Reviews
I am extremely happy with Alert services. My mom has mentioned several times how secure she feels knowing she has this system in her home. Every time my mom has used the alert but...Read full review
My Dad recently fell again and pushed the button. You were quick to respond and my sister was there in minutes. I am in another state right now, and I received a voicemail stating...Read full review
What is Alert1?
Alert1 is a company that offers medical alert systems with a range of customizable options and no long-term contracts or cancellation fees. Alert1 lets you try the service worry-free with its 30-day refund policy. It’s easy to add Alert1 system upgrades to feel safe anywhere in your home, and the company offers several stylish medical alert pendant options.
Alert1 system packages
Alert1 provides medical system packages for protection both at home and away with optional fall detection.
- Home: This landline-based system has a 600-foot range from the base unit. It comes with a waterproof medical alert button that’s compatible with pacemakers.
- In-the-Home with Fall Detection: This system includes a showerproof medical alert button with fall detection. It can be used with a landline or cellular network services and has a 400-foot range that automatically alerts the service if you fall.
- On-the-go: You don’t need a landline or cellphone with this plan. Depending on your location, it uses AT&T or Verizon networks for service. The included medical alert button is showerproof and has a 30-day battery life.
- On-the-go + Fall Detection: This system uses GPS, Wi-Fi and cellular coverage to locate you if a fall is detected or the button is pushed. No landline or cell phone is necessary; it uses the cellular network for service.
- Bundle: No cell phone or landline is required — this package uses its own AT&T or Verizon network for service. You’ll get the mobile fall detection pendant, home fall detection pendant and a home wristband.
Alert1 medical alert systems start at $19.95 per month, and there’s no activation fee.
|Monthly rate with annual contract||Monthly rate with monthly plan|
|In-the-Home + Fall Detection||$29.95||$38.95|
|On-the-Go + Fall Detection||$39.95||$48.95|
|On-the-Go + In-the-Home + Fall Detection||$49.95||$58.95|
Alert1 medical alert accessories
Alert1 also offers many accessories to help protect you in your home and lessen the chance of accidents.
- Wall-mounted emergency button: This button connects wirelessly to your base system for a one-time fee of $39.95. It’s showerproof, so you can install it in the bathroom.
- Emergency lockbox: For $39.95, this hanging lockbox holds up to five keys so emergency personnel can enter your home if needed.
- Surge guard: Protect your phone line or medical alert device from power surges with the surge guard for $19.95.
- Fall detection pendant: The pendant is $29.95 or free with an Alert1 subscription. It requires a landline, is showerproof and instantly calls for help if it detects a fall.
- Pax Plus classic wristband: For $29.95, this is an additional button for the at-home and on-the-go bundle with fall detection. The device is waterproof, and the band is made of soft silicone.
- Mobile fall detection pendant: You can wear this medical alert button on a necklace or belt attachment. It’s $39.95 or free with an Alert1 subscription.
- Alarm bracelet: This showerproof bracelet connects wirelessly to the Alert1 base and costs $19.95 or is free with an Alert1 subscription.
- Alert pendant: This showerproof pendant connects wirelessly and requires a landline. It costs $19.95 or is free with an Alert1 subscription.
- Kelsi protective case and belt adapter: For $9.95, you can get a protective case for Alert1 Kelsi and Kelsi Pro on-the-go medical alert systems. It comes with a Velcro belt attachment.
All Alert1 medical alert necklaces are compatible with home medical alert buttons, Kelsi mobile medical alert pendants and Life Alert and Lifeline medical alert buttons. Some of the more stylish medical alert necklaces come with magnetic clasps, which may not work for those with a pacemaker.
Alert1 system upgrades
Alert1 offers many system upgrades to customize Alert1 devices.
$99 as of publishing date
The voice extender has a two-way speaker that can be mounted on a wall or placed on a table.
Fall Protection Package
$200 as of publishing date
Includes two wall-mount buttons, two motion-sensing night lights, adhesive tub strips and a 12-piece set of corner guards.
$8.33/month as of publishing date
Coverage for damage or destruction to devices, free priority shipping on initial orders and free standard shipping on replacements.
$149.95 as of publishing date
A large LED display gives up to four medication reminders per day and includes a 48-hour rechargeable battery backup.
Monitored Smoke Detector
$10/month as of publishing date
Alert1 alarm service automatically notifies the call center if smoke is detected.
How do Alert1 medical alert systems work?
If you need help, push the button, and you’ll immediately reach an operator. Alert1 operators are available 24/7 and speak 190 languages altogether. The operator pulls up your information and alerts your emergency contacts. If you’re unable to speak, the operator follows your custom instructions to get you the help you need, staying on the line so you aren’t alone while waiting.
Does Medicare cover Alert1?
No, Medicare doesn’t cover Alert1.
What is Alert1’s average response time?
It should take 20 to 45 seconds for an Alert1 operator to pull up your information and respond.
Do I have to sign a contract to get an Alert1 medical alert system?
No long-term contracts are needed to get an Alert1 medical alert system, though choosing a one-year plan will make your monthly payments lower.
What is Alert1’s return policy?
If it’s within the 30-day trial period, you must use the Alert1 device to make a successful test call to the Command Center and then return it in its original condition. Any prepaid shipping, warranty or activation fees are nonrefundable. For more information, contact Alert1 customer service.
Does it cost extra to add a spouse to an Alert1 monitoring service?
Yes. It costs extra to add a spouse to Alert1 monitoring services, but you’ll get a discount for a second person in your home.
Do Alert1 emergency response services require a landline?
No, the Alert1 mobile alert systems work with their own cellular signal.
Does Alert1 offer a warranty on medical alert devices?
Yes, you can purchase the Alert1 Advantage Plan for additional coverage.
Does Alert1 offer a free trial period?
Yes, you can try out Alert1 devices for 30 days.
Are Alert1 medical alert systems waterproof?
All Alert1 medical alert buttons are water-resistant and made to wear while showering or bathing, though other equipment likely won’t be waterproof.
How much does Alert1 l cost per month?
Alert1 monitoring costs start at $19.95 monthly.
How long do Alert1 batteries last?
Depending on your Alert1 system, the rechargeable batteries can last from 24 hours to 30 days.
Do we recommend Alert1?
Yes. If you need a medical alert system, Alert1 devices are worth considering. There are no cancellation fees and you can try the service risk-free with the company’s 30-day refund policy. Plus, Alert1 systems provide a range of options that are customizable to your needs.
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I basically pre-paid hundreds of dollars to cause my elderly relative. myself and my family nothing but trouble. The fist device that we received started off okay, but within the first month was having battery issues. We were constantly getting calls to put the device on the charger. We followed directions exactly, spoke with Alert 1 several times and did all kinds of troubleshooting with them.
Finally, Alert 1 figured that we needed a new device after 6 months. The new device was immediately defective. Within 24 hours of opening the box, following directions and immediately bringing to a full charge, we were getting calls that the battery needed charging. For three days, we all received notifications every day that something was wrong, and received random voicemails.
In the middle of the night, we got a call that the button was pressed and they could not get ahold of the relative and we needed to check on them, or they asked if we wanted to send a paramedic. Knowing that the device was already acting up for days, we went to the relative's house and they were completely fine, in bed, device worn properly with no button pushed. One hour later, the same thing happened and then we were informed that now the device was offline with a dead battery. We decided to return the device. Talked to several people at the company, followed directions, put it in the mail.
The day after I mailed it I got called telling me that it still had 75% battery and could I please give them the return tracking information so that they could flag it as in return so nothing could set off the device because now suddenly it was back on and had fall detection and they were worried that with UPS handling it would get set off.
Well that same day at 1:30 am I was called and notified that the paramedics were dispatched to my relative's house for a device that WE NO LONGER HAD, was in the mail and I was assured several times by several people that the device was flagged as return and do not call. Of course, at 1:30 am only the monitoring staff are there to make your life miserable and wake you up for a device you don't have, they can't flag your account to make sure nobody calls and that we don't have the device. I have to wait until 9 am to call customer service. To make matters worse, they would not offer us any type of refund for all the trouble we have had with this. I am trying to escalate to a higher level, but nobody in customer service wants to help. This company lacks communication and organization.
We are sorry to hear of your less than stellar experience. To further investigate this matter for you, can you please provide us with the member's information.Regards,
Alert1 Account Resolution Team
My mother has used Alert1 for a number of years. My last annual payment for the service was in March of 2022. Recently, she went into a nursing home and, as they provide 24/7 care, they took her lanyard button. When I called to cancel the service, I was shocked to learn that Alert1 doesn’t provide a pro-rated refund. They even want $15 for a box with which to send back their equipment. This is utterly unethical.
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Did not work at all. If I could give this -100 stars I would do it. Worst product I have ever received. No joke. I REPEAT: Did not work at all. Defective out of the box. Now have to return this stupid thing. THANK YOU ALERT1 FOR WASTING OUR TIME. 0 out of 10 stars.
Thank you for making us aware of this. We are so sorry to hear that the equipment did not work out for you. So that we can further look into this, would you mind providing the member's name or phone number?Best,
On July 2nd, 2021, I ordered Alert1 senior alert system. I quickly realized I had make a mistake and Mobile Help was better so within about 10 minutes of placing the order, I canceled it. In spite of that, they sent me the system anyway. Thinking it was what I ordered, I opened the package. When I realized that Alert 1 had sent it anyway, I called. I was told they could send me a shipping paid envelope to send it back but would charge me $15. They also told me I will be charged $48.28 of the original $482.80 that I put on a charge card that day. They also told me I must charge the unit and test it before sending it back. All of this in spite of being their customer for about 10 minutes. Interestingly, they did not email or include an invoice or packing slip. I am looking for any help I can get to fight this unfair business practice that obviously preys on the elderly.
To whom it may concern,
Thank you for sharing this concern, we are happy to confirm that a resolution has been provided and accepted by Barbara.Best,
Alert1 and I have resolved our issue, and are now good. Note: My issue was never based on the products and services provided, as they are 5 star worthy, but with other parts of the agreement.
Payment for yearly subscription was posted on December 23rd. Mom is in care since mid December. Contacted Alert 1 on Monday the 28th to cancel service. Told 'no refund' after speaking with 4 different people, including supervisor. Told I have to pay entire year service of $431 for 5 days of service. These people are disgusting and feast off of the elderly. I will be posting daily about this horrible company because I have nothing better to do than to alert the world how vile, corrupt, and greedy these people are. DO NOT SELECT THIS COMPANY.
Thank you for taking the time to send us your review. In order to look into this further please provide the account information such as the Member's name and/or phone number.Thank you,
My elderly mother has been charged $25 a month for 11 months without someone notifying her that the old machine that stopped working, needed to be returned or there would be a charge on her credit card every month. They said a letter was sent out once. This is unacceptable when the majority of your clients are elderly. And on fixed incomes. She didn't even see the charge. When I complained I was talked to very rudely. And told there was nothing I could do. We will send back the unit and find a better company with better customer service and I will not hesitate to address this companies problems with overcharging and unclear policies so others will be aware.
We are sorry to hear that mom's device wasn't working! Could you please provide the account information such as the Member's name and/or phone number so that we can look into this further?Best,
I purchased the Alert1 for my mom Feb 2020. My mom needs 24/7 care now 10/2020. I contacted the company for a partial refund. We no longer need the service. I prepaid for 1 year. I was told today that I would not receive a refund because I would have to cancel within 30 days. I was NOT told this fact, if so I would have paid monthly or quarterly. They are withholding 5 months of payment that we cannot afford. I was mislead.
We are sorry to hear that you no longer need the Alert1 services. As we are a pre-paid company, there are no refunds after the 30 Day Money Back Guarantee period has passed. We would like to look into this further for you as this should have been advised to you over the phone. Could you please provide the account information such as the Member's name and/or phone number?
We called 2 weeks ago to cancel the service before our renewal on 31 Aug was to take place. The lady of the phone said nothing of if it was charged that it would be non refundable. We have had this service for almost 5 years if not longer, but to charge on 31 Aug and we talk to them today 2 Sep and they say they have a new refund policy is stupid....How can a company like Alert One take advantage of the older generation by saying 3 days into the payment that you don't get a refund, especially after 5 years. Worst company I have ever felt with.
We appreciate you taking the time to bring this to our attention. We would like to look into why the cancellation on the account took so long that it surpassed the renewal. Could you please send the account information such as the Member's name and/or phone number?Best,
My Mother had a stroke a few days ago and will longer need the Alert 1 device, because she will need 24/7 care. She just renewed her year contract plus paid over $300 to have the device repaired. I called Alert 1 and was told they will not give a prorated refund or refund the repair cost. The representative that I spoke to was SO sorry this was happening and that this was the WORST part of her job to tell people that nothing will be done. Now after reading more reviews I see that they will try to renew her contract in the future. Please don't Alert 1, if you do you will be sorry.
Thank you for taking the time to send us your review. We are sorry to hear that you needed to cancel services and would like to look into the account further. Could you please send us the account information such as the Member's name and/or phone number?Thank you,
I have been a client since 2014 8/7 and I recently called Alert1 to let them know that my mother misplaced the unit for well over a year and we need to cancel the service on 7/5/2020. I specifically requested a stop for the rollover fee renewal and we have an understanding between the representative and myself based on the conversation on 7/5/2020. I told Alert1 that I will try to look for the misplaced unit and return it asap. I called again on 8/6/2020 to question a $503.4 charge and Alert1 indicated that this is the service fee for another year that automatically rollovers. I was not a client until 8/7/2014 and I called to cancel the contract where we have an understanding that the unit was misplaced for well over a year. Alert1 still refuses to issue refund.
This is money we do not have and under the circumstance, I have to care for my mother where she is in the process of apply to nursing home. All takes money. Alert1 is engaging in unfair trade practice and should be reprimanded for that. I demand my full refund of $503.40 included the fee for lost unit of $150 for all frustration caused. Alert1 enjoyed collecting fee from me since 2014 and I need justice to be served.
Thank you for your review. As previously explained, we are only able to offer a partial refund as the account was not cancelled until after the renewal had passed and the recorded call was listened to and there was no notice made to Alert1 that the equipment was lost. If you would like to accept this refund offer please give us a call at 1-800-693-5433 Option 2.Best,
Alert1 Company Information
- Company Name:
- Alert1 Medical Alerts
- Company Type:
- Year Founded:
- 1000 Commerce Park Drive, Suite 300
- Postal Code:
- United States
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