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Alert1
Overall Satisfaction Rating
3.08/5
  • 5 stars
    45
  • 4 stars
    5
  • 3 stars
    7
  • 2 stars
    2
  • 1 stars
    36
Based on 95 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Need a medical alert system?

    Alert1

    ConsumerAffairs Unaccredited Brand

    Founded in 1992, Alert1 is committed to helping seniors live safely and independently in their own homes. Medical alert systems are our only business, and Alert1 works hard every day to earn the trust and satisfaction of our customers. Alert1 offers flexible service plans, friendly sales representatives, clear pricing and terms, and a 30-Day Money Back Guarantee. Alert1 is accredited with the Better Business Bureau. Two fully certified and duplicated emergency call centers provide the unmatched reliability, protecting Alert1 customers even if one center shuts down due to a man-made or natural disaster.

    BOTTOM LINE

    Many Alert1 customers chose the device for a family member with a disability. Reviewers praise the company's fast response time and friendly customer service and appreciate that it offers flexible service plans and a 30-day money-back guarantee.

    PROS

    • 30-day money-back guarantee
    • Fast response time
    • Flexible service plans
    • Notifies loved one and emergency medical services
    • Helpful customer service representatives

    CONS

    • Some false alarms have been reported
    • Month-to-month contracts unavailable
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    1238 Alert1 Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 starResolution In Progress
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 14, 2018

    We wanted service for one person. We have been in a crisis situation. The salesperson told me not to be alarmed about 2 services being listed on the invoice. It was how it should be for 2 buttons. I only wanted 1 button, but got coerced into getting 2. The second was never used. My ailing mother got charged double for 2 years. Now that I am canceling, she will pay for another 6 months, and may not even live that long. This company takes advantage of desperate, frail people. I gave 1 star only because it's required to leave a review.

    Alert1 response

    Hello,

    Thank you for letting us know. We are sorry that you did not have a stellar experience with Alert1. We would like to look into your account further, could you please provide the Member name and/or phone number?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 starResolution In Progress
    Verified Reviewer
    Original review: Dec. 11, 2018

    I am trying to return my mom and dad's Alert1 machine. My dad is suffering from dementia and my mom is not on the account. We have called the customer service number to end our service with them as we have moved both my parents to assisted living. They would not give us an address to return it and referred us to a website where my dad would have to fill out paperwork. He is not able to do this and we explained that. After going to this site and reading the reviews that shared the same experience it floors me that this company is still working this scam. If you can't return it, they bill you $600, but won't give you the address to return it. Pretty sneaky! At this point, I would not ever refer anyone to this company. I feel like they are taking advantage of our seniors and their families. We are only trying to do the right thing.

    Alert1 response

    Hello Janice,

    Thank you for your previous email and we do apologize for this inconvenience. To cancel the account please send the equipment to 1000 Commerce Park Drive, Suite 300 Williamsport PA 17701.

    Thank you,

    Alert1

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    Rated with 1 starResolution In Progress
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 6, 2018

    Same complaint as other about full charge of $595 when you cancel service as many others. BEWARE!!! When I finally cancelled the service and returned my mother's pendant and charger wrapped in bubble wrap, I was charged $595 for returned equipment that had nail polish on it. CS was unprofessional and initially stated I had not returned it all and then changed their story to it was returned damaged. If nail polish on a 1.3 year old device costs $595, I am in the wrong business.

    When I finally cancelled the service and returned my mother's pendant and charger wrapped in bubble wrap, I was charged $595 for returned equipment that had nail polish on it. CS was unprofessional and initially stated I had not returned it all and then changed their story to it was returned damaged. I had this service for 1.3 years for my mother who was prone to fall. When she did, thankfully she had the Alert1 pendant and EMT's were dispatched. After her last fall, we realized she couldn't live alone anymore and moved her to a nursing facility. I tried to pause the service while we sorted out her final stay and was informed you have to pay $15 a month to pause the service.

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    Alert1 response

    Hello Mary,

    Thank you for taking the time to let us know. We are sorry to hear that you had a less than stellar experience and would like to look into your account further. Can you provide the Member name and/or phone number on the account?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 starResolution In Progress
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 20, 2018

    My father passed away last May. I called to inform them in June. When sending back equipment make sure you track it. I didn't. The equipment got lost. After speaking to the company they so graciously are going to charge me $626 for another year of service that my deceased father won't be using. At least they were so kind to not charge me for the lost equipment. Lesson learned that companies like this don't show empathy.

    Alert1 response

    Hello Kevin,

    Thank you for taking the time to review us. We are sorry to hear of your loss and that you did not have a pleasant experience cancelling with us. We would like to look into your account further, can you provide account details, name/phone number on account?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 14, 2018

    IF I could give them Minus points, I would. I got this for my 90 year old mother who is Very alert and I wanted her to have it for emergencies. When she did not need it any longer I called to send it back. They said she would still have to pay for two more months...no problem. We sent it back, and WITHOUT notice, they charged my American Express $559.95. When I caught it, they said it was broken when we sent it back. IT WAS NOT broken, and IF it was, I had paid their extra cost for their extended warranty insurance. They never sent a letter, made a phone call, or anything. They just charged my credit card. This charge was clear to me that the company is dealing with elderly individuals and they just try to take advantage of them if they can. DO NOT DO BUSINESS WITH THIS COMPANY!

    Alert1 response

    Hello Joe,

    Thank you for bringing this to our attention. We are sorry to hear about your experience with us. We would like to look into your account further, can you provide the Member name and/or phone number on the account?

    Thank you,

    Alert1

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    Rated with 2 stars
    Verified Reviewer
    Original review: Oct. 23, 2018

    First of all I wanted to say that my mother used her wrist button once during the year and a half that we were using the service of Alert1. The paramedics came and helped her up and all was fine. The issue was that the main unit bleeped every 15 minutes continuously. We called technical services and they never did get it to stop bleeping. They said that the wrist button and unit were not connecting properly. Next we had a scare of my mother not answering her phone for hours. We were on the way to check on her and called Alert1 to see if they could call into her apartment over the unit in the apartment. We were hoping to see if she would answer the unit in her apartment to calm us as we frantically drove to her apartment. Hopefully not walking into a horrible situation. The girl on the phone was unable to help us.

    The next thing is that Alert1 cancel policy is horrible and not customer oriented. I canceled in November and must pay until April. Customer service is everything to me and I feel that throughout the duration that we have used this service I have gotten less than quality service. When signing up there was a lot information that was not shared with me. This was the first time I have ever used a service like this so I was totally ignorant of having multiple emergency contacts, a key lock box for emergency personnel, etc. I should have been told this upon signing up and paying for the year in advance. If I would have known that cancellation policy I would never have paid a whole year in advance. So the question is would I ever recommend this company or use them again? Sad to say no I would not.

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    Alert1 response

    Hello David,

    Thank you for taking the time to review us. We are sorry to hear about your experience. We would like to look further into your account, can you provide the Member name and/or phone number on the account?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 18, 2018

    I am extremely happy with Alert services. My mom has mentioned several times how secure she feels knowing she has this system in her home. Every time my mom has used the alert button, you've responded almost immediately. Also, Alert calls me to let me know my mom has pressed the button and is in distress. Thank you.

    Alert1 response

    Hi Diane,

    Thank you so much for sharing! We are so happy to hear that we are able to provide that extra sense of security for Mom.

    Best,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 16, 2018

    We never signed a contract and when we no longer needed the service they stated that their policy is you have to pay through the end of the billing cycle. They do not offer a monthly billing cycle or any prorated billing. So therefore, you must pay either quarterly, semi annually or annually. You are forced to pay even after you cancel and return the equipment to the end of the billing cycle. Totally taking advantage of the elderly/disabled population that need this type of service. Mailed back equipment on 10/9/2018. The billing cycle ended on 10/11/2018. Sent it 2 day priority mail, but they never signed for it until 10/15/2018. Made my 79 year old mother pay for the next 3 months. When requested to prorate the charge for the 4 days extra due to the mail processing, they refused. Requested a Supervisor to make things right and returned my call and said, "SORRY, IT IS OUR POLICY".

    Alert1 response

    Madge,

    Thank you for your review. We are sorry to hear that you did not have a pleasant experience with us. We would like to look into your account further, can you provide the Member name and/or phone number on the account?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Sept. 28, 2018

    This company does the monitoring service but once you agree to the terms and agreements you are stuck for life. The cancellation policy is very unfair to the customer. They automatically deduct your bank account for insurance, renewals, etc without prior notification to you. You have to realize the charge was done and send in their equipment within 30 days or you can forget about a monetary credit to your account. Their customer service agents and supervisors only tell you what they can't do. They only offered a credit for future service. Why would I want to continue service with a company like this. I already got a new monitoring company and am going to send back the equipment and just call it a loss. Now I am forced to pay for a year of service that I will not need or want. Be very careful with this horrible company.

    Alert1 response
    Hello Raymond,

    Thank you for your notes. Within our terms, you will find in section 3.1, termination guidelines with return to address.

    We would like to get a better understanding of your lack of trust within the product. Can you provide the member name and/or phone numbers, so we can review the account and call you?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 28, 2018

    I purchased this service a year ago and paid upfront for the full year. After calling the company to cancel my subscription, I was advised that Alert1 planned to renew my subscription for another year and take the funds from my account. I explained to them that I was not authorizing any withdrawal from my account and that I did not want to continue with the service. I was told that I could request a refund after they received their payment. I find these business practices predatory, taking advantage of seniors who may or may not understand their policies. My advice, do not use this company!!

    Alert1 response
    Julie,

    Thank you for the review. We are sorry you did not have a great experience cancelling. We would like to look into your account to see if we can assist further. Can you provide account details, name/phone number on account.

    Thank You,

    Alert1

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 25, 2018

    My mother fell and was unable to get up on her own. The alert was activated and the fire department was notified. Her roommate provided them with entry and they assisted her. I am grateful for having this system because without it she would've remained on the floor until a male picked her up.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2018

    Button would not push and I lay on the flood for 6 hours and finally I got it to push. Called and they sent a new button. Thanks and everything is ok now and they send me out a new one that goes on my arm too.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2018

    I called Alert 1 when my husband recently fell in the bathroom. I was experiencing terrific knee pain at the same time and was unable to be of aid to my husband. Deerfield fire department arrived within minutes followed by the ambulance. They were able to assess and assist him very quickly. Quite pleased with Alert 1 response. Thank you.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 23, 2018

    Response time was excellent. The operator was accurate and efficient. There were no problems this time or the last time we used your system. That is all I have to say about your service. We will continue to use your products.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    You contacted us yesterday morning (8/22/18) to notify us that Tim had fallen in his apt. Medics were also called and they arrived before we did. When we arrived, Tim was sitting in his chair and was stable and doing well. I much appreciate this service.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    My Dad recently fell again and pushed the button. You were quick to respond and my sister was there in minutes. I am in another state right now, and I received a voicemail stating what happened and that all was fine. We all feel much better since my Dad is wearing the Alert1.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    Alert was pushed. I was called and message left. I called back and girl couldn’t find her account and didn’t know what was going on. Very frustrating. Emergency personnel did arrive was the only good thing. The girl answering phone didn’t have a clue.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    The man that answered my button push was very helpful and calm on the phone. That made me feel more comfortable after me falling out of bed onto the floor. The firemen and the EMT's that came to help me were great too. Thank you :-).

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    My mom is 84 and lives with my sister. She is frequently alone when my sister is working so we bought the Alert1 system for peace of mind. The system saved her life when she was in excruciating pain from a heart episode. Even though my sister was upstairs at the time, my mom was in pain and unable to call out for help. She hit the Alert1 button and your team responded immediately. The ambulance was called and the operator also called my sister's cell phone to alert and they called me as well. The Alert1 team is professional, responsive and fantastic! Thank you so much!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    My mom is accidentally hitting her fall button often. Everyone from Alert1 who checks in, are always very pleasant and understanding. The few times last week when EMS was dispatched they followed the protocol. It turned out that she didn't hear the intercom or the phones and she was fine. I'm glad to know that Alert1 is there for her and our peace of mind.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 22, 2018

    Our account is listed under my husband, Billy **. We are very satisfied with this service. The only thing that was misunderstood when we purchased this service was that once the button was pushed that the person on your side would be able to hear my husband as long as he was within range of the machine. We are going to need to relocate the device inside our home so if it is pushed again then the person from your side can hear him clear enough that an ambulance may not need to be called. However, I appreciate that they always ere on the side of caution and contact EMS when he can't be heard.

    The only other suggestion I would have is can a text message be sent in addition to the call? The reason I say that is because of the number of robocalls these days I have not answered my phone on a couple of occasions because I thought they were robocalls. Thankfully my work phone was called when I couldn't be reached by my cell. Just thought a text would be another form of communication that could be used. We are very satisfied with this service & I would HIGHLY recommend it to anyone that I felt needed the service.

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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 20, 2018

    Alert1 is the most unethical and unprofessional company I ever dealt with. Their cancellation policy is ambiguous. Their contract does not state the address where to return the equipment. Consumer has to call to ask for the address and even after they receive the equipment, no refunds are given prepaid charges. Luckily my 97 year mom did not need to use their services, no one knows if they would have a send help in case of emergency. I do not recommend Alert1 to anyone.

    Alert1 response
    Hello Danny,
    Thank you for your notes. Within our terms, you will find in section 3.1, termination guidelines with return to address.

    We would like to get a better understanding of your lack of trust within the product. Can you provide the member name and/or phone numbers, so we can review the account and call you?

    Thank you,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 17, 2018

    My mother moved in 2016 and cancelled her service. She died last year. I have begun receiving multiple phone calls that are harassing me to return the equipment. We are attempting to locate whether the equipment was returned or not. In the meantime I have been getting phone calls every day that question whether my mother has died and why the equipment was not returned. I will never recommend your company to anyone and find that the harassment when we are grieving and trying to see if the equipment was returned in 2016.

    Alert1 response
    Amy,

    Sorry to hear of your loss. We would like to review the account further. Can you please provide additional details?

    Thank You,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 15, 2018

    This company is very deceptive in terms of their return policy. Received a unit. Left unopened, I requested a full refund (as stated in their contract). They would not process a refund UNLESS I open the box, assemble, set-up, and test to make sure it is operable, and then repackage and send back!! This makes no sense! They state that the unit was checked before shipping, and unless something happened in transit (not my liability), it should still be operable. The company representative (Dakota) was very rude, and would not accommodate my refund. This type of deceptive business tactic is exactly what is wrong with these types of companies, and certainly makes me question how they would have responded if my loved one was in crisis. I strongly urge you to do business elsewhere... buyer beware.

    Alert1 response
    Hello Steve,

    Sorry to hear you did not have a stellar experience with Alert1. We would like to further look into your account, if you would kindly provide the Member name and/or phone number.

    Thank You,

    Alert1

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 14, 2018

    This experience started out decent. I had leased this equipment for 3 yrs, for my elderly family member. When I chose to return the device, the experience turned sour. This company continued to try and bill me, after returning equipment. I ended up cancelling my credit card, so they couldn’t continue charging it. Then, they started with collection calls and letters, stating I owed them for a whole future year ($399). I told them this was unacceptable and unethical practice. The equipment had been returned for months and contract had expired.

    It was on a yearly contract time frame. To top it all off, they recently sent me a bill stating now I owed them for not returning the equipment. I have the proof that they received the equipment from shipper. I also confirmed that it was received by an Alert1 representative. But, now they’re saying I owe ($899), for 1 year future service and not returning equipment. This company apparently has very unethical people running it. Honestly, they’re a bunch of liars and scam artists. Whatever you do, don’t use this POS company for anything. Please, learn from my misfortune. I certainly have, after the fact.

    View more
    Alert1 response
    Hello Michael,

    Thank you for taking the time to post a review. We would like to look into your account with more detail and help come to a resolution. Can you provide the Member name and/or phone number on the account?

    We look forward to hearing from you.
    Thank You,

    Alert1

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 11, 2018

    My dad fell getting out of bed and could not get up. He pressed the call button and help was sent to him. He was okay but just too weak to get up by himself. Alert1 worked! So glad we got it for him.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2018

    You are always on top of things. You made calls to everyone in family immediately with details of what happened. My mother falls frequently. You made my mother feel comfortable and reassured her that she can press the button any time and not to feel silly. That is what you are there for. Thank you!

    Be the first one to find this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2018

    I am a new customer. I had another system that worked just fine. I changed to Alert1 for the GPS service. Yesterday I fell and the button did not work! I laid on the floor for 10 hours until my nurse arrived. At the hospital tests showed a concussion and multiple injuries. Today I called Alert1 and spoke to Conner. I was told no service on weekends (8/4/2018) and to call on Monday - 8/6/2018. So here I am alone with no service. Conner was unconcerned and kept repeating "call on Monday". This is 24/7 service? Technical service only Mon to Fri. I would advise anyone to check this flaw in this company before ordering. I will get my old service back!!!

    Alert1 response
    Hello Kay,
    Thank you for your review. We am extremely sorry to hear of the situation. We do apologize, our office hours for customer service, is Monday - Friday, however our technical support is open 24/7.

    We would to further look into your account, can you provide the Member name or phone number on the account,s o we can contact you?

    Thank You,

    Alert1

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2018

    I had just hooked up the system Sunday night. My dad fell on Tuesday. Everything worked the way it was supposed to. The emergency squad was called, and I was called after that. It was loud enough for my dad to hear an answer.

    Be the first one to find this review helpful
    Customer increased Rating by 2 stars!
    profile pic of the author
    Verified Reviewer
    Resolution response: July 30, 2018

    We came to an agreement that I would pay only the 1st of three equal payments to resolve the issue. I am satisfied with the outcome.

    Original review: July 26, 2018

    I purchased a device for my grandparents when my grandfather became ill with cancer. He passed away and I continued to keep the account for my grandmother. The device stopped working and Alert1 sent out a new device. I have since received a ***FINAL NOTICE*** which was in fact my first notice, that I owed $559.95 for either un-returned or a damaged device.

    I spoke to a representative who told me the device had indeed been received and to disregard the notice. She called me back shortly after to tell me she was mistaken and the device had been hit by lightning and I would have to pay the full amount unless I signed up for a device warranty for an additional charge - in which case they would discount my fee to $450. I asked for proof or some type of document to show the device had indeed been struck by lightning. None could be provided. Horrible policy! I will be canceling this service and will certainly not be making any recommendations to anyone.

    View more
    Alert1 response
    Pam,

    Thank you for providing a review. We are sorry you did not have a pleasant experience with us. We would like to look further into your account, can you provide the name or phone number on the account?

    We look forward to hearing from you.

    Alert1

    2 people found this review helpful
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    Alert1 Medical Alerts expert review by Shelley Webb

    Choose between multiple home and on-the-go options to find a medical alert system that suits your lifestyle. Affordable pricing and 30-day refund policy make choosing a response system even easier.

    • No long-term contract: Receive service on your terms and end when needed.

    • 24/7 monitoring centers: U.S.-based emergency operators are highly trained and remain on the line with you until help arrives.

    • 30-day refund policy: If you’re not happy with your equipment or service, return it within the first 30 days of service for a full refund.

    • Multilingual protection: Highly trained operators can provide support in 190 languages.

    Profile picture of Shelley Webb
    Shelley Webb Senior Products Contributing Editor

    Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.

    Alert1 Company Information

    Company Name:
    Alert1 Medical Alerts
    Company Type:
    Private
    Year Founded:
    1988
    Address:
    1000 Commerce Park Drive, Suite 300
    City:
    Williamsport
    State/Province:
    PA
    Postal Code:
    17701
    Country:
    United States
    Phone:
    800-693-5433
    Website:
    www.alert-1.com
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