Bay Alarm Medical

We received 2 letters today that our account is being stopped due to not paying our bills. Willa was very upset and always pays her bills on time and felt helpless. After a phone call to your company and speaking with a representative that was difficult to understand, her credit card had expired in April but we were never contacted until today. The representative said they’d sent emails but it was to another address which I never gave you. Willa doesn’t have a computer. I’m very disappointed with your way of handling this matter and if it weren’t for her safety I would cancel services. I’m still contemplating looking for another service that is more supportive and that has better communication.

My complaint is that I cancelled the contract and mailed back the base unit which was received by Bay Alarm this morning tracking the shipment but I haven't received any acknowledgement or confirmation that no further payments will be taken from my account.

Last week I received a letter stating my account had been cancelled due to lack of payment. This was the first I had known there was a problem. When I called I was told this was the third notice that had been sent. I did not receive the first two. Not 10 minutes after I hung up from talking to someone about my account, I receive a text asking for a review. Bay Alarm can't bother to send me a text about non-payment - but within minutes can send a text about a review. Very poor communication. I had never been late with a payment before!

I had questions about my mother's system - the representative helped me test the system, find out where the problem was and how it can be remedied. They will be sending out a new help button, and she said she would have it set up in necklace form for my mom. She was knowledgeable, friendly and answered my questions! Very much appreciated.

The alarm was too heavy. The lanyard was too heavy, too long (had to have 6 inches hanging down the back of my neck). I was told by Bay Alarm (after I received it and was wearing it that I HAD to wear it on outside of clothing! NO WAY WAS I DOING THAT - it would make alarm swing out into the way every time I tried to lean forward for any reason!!! Lanyard could not be changed to different type due to method of attaching it!

My elderly mother accidentally let her subscription to Bay Alarm Medical lapse and leaving a balance owed. My call to get it straightened out was handled by a very efficient and friendly young woman. Setting up a 3 way call between the 3 of us, she was able to resubscribe my mother and give me peace of mind. What a pleasant experience!

The sales associate (Victoria) was professional, knowledgeable, friendly and very helpful. She took her time in explaining the different plans that are offered and spoke slowly and clearly. She answered all my questions, more than once, and made helpful suggestions when I asked. It was a pleasure doing business with her.

I had good experience. I decided to not try using in house VOIP for several reasons, so I changed to cellular in the house. It is costing a lot more, but I will give it a good try. Customer Service was very helpful.

Equipment operation and quick response by your team. I misjudged and overstepped the bottom step impacting concrete sidewalk. Hospital ER, CAT scan indicated no broken bones, just minor concussion, and abrasions on right forehead and side of head. No treatment rendered in ER. Sent me the with instructions to clean and medicate abrasions. Apply an ice pack to reduce swelling. No headache, but some minor soreness on right side of body.

Lauren was extremely helpful and professional in helping me enter my mother’s information in the system. I am a first time user and she guided me through the process. She asked for and was able to clarify all the pertinent information.

After reviewing all kinds of products & companies, Bay Alarm was selected. The many questions that our family had were ALL answered professionally and kindly by 'Casey'. We kept Casey's phone number and ordered you product. Shipment (standard) came much quicker than expected. Set up with Casey's help was very easy. A few 'tests' were conducted with Casey on my cell phone. All is well. I want to commend Casey for ALL of her time she spent with me and my family members. She, along with other reps that I called, are very well trained representatives. The internet reviews also state your service is Top Notch. Again, thank you to Casey are your entire group. Take Care & Enjoy Life.

Peace of mind that my mother in Atlanta who lives alone has this service! I researched many companies and chose this one, and I am in the process of arranging this for my mother in law who is trying to resume independent living after a lengthy, life threatening hospitalization. Thanks to Bay Medical, we are able to have confidence in their safety!

We happen to have a AT&T tech checking on a phone connection and he was very helpful in assisting hooking this up so it went well with installation. I can't see 5 stars yet till I see how well my mother-in-law handles this system. She is legally blind and partially deaf so the real test will be with her experience. We do have more peace of mind it's there if she needs it.

I just wanted to let you know that we set up the system for my mom and it was easy. A call to the technician and a minor problem was quickly resolved. The system works great. Thank you. I would recommend Bay Alarm to friends. I am sure my mom would too.

Phone was disconnected. I was able to push one of the buttons on the back of the device and all was then well. The person who contacted me was polite and gave me a telephone number to call if I needed more help.

The young lady on the phone was so sweet! I lost my bracelet a week ago and can't find it anywhere. I called to see if Bay Alarm could locate it for me, but she explained they couldn't. She is sending me a new one, and I'll only have to pay for the shipping. The representative was super pleasant on the phone. I wish all Customer Service folks were like her. Thank you.

Contacted Bay after shopping online for medical emergency personal call alarm for my wife. Contacted Bay because of excellent customer reviews. Ordering was easy - good assistance from CSR in recommendations. Received unit promptly - easy to hook up and tested immediately. Received call from center within 15 seconds!!! So far really impressed.

Having this service has been such a blessing to myself, my siblings and most importantly, my aging mother. They are prompt, thorough, professional and so easy and pleasant to interact with. Highly recommend to anyone who may need peace of mind that your loved one will have medical help immediately at any time of day or night.

I've had very successful communication with Bay Medical Alarm, which I've set up for my mother. I did quite a bit of research and found the company was one of the top rated in professional reviews. The customer support has been very helpful.

We had a problem with resetting my mother's medical alert system. KC was very helpful and concerned. She talked me through the process and stayed on line until the problem was resolved. I appreciated her concern for my loved one.

I chose Bay Alarm Medical to provide for in-home medical alert primarily for my wife who has had heart problems and I don't like being away for long with her alone. The base system works great, but I also got the mobile GPS button for the times she is out and about by herself. The beauty of that device is that it connects by means of cell phone service to the call center but also provides them with your exact location through GPS tracking. We have often tested that feature while traveling and the system never fails to pinpoint our exact location -- to the house number where we may be or the hotel in which we are staying. You speak to the monitor center through the device and even if you are away from home and unsure of your location, they can find you. The folks at Bay Alarm Medical have been extremely helpful and courteous every time we have had contact with them. Their service is excellent and the prices are very reasonable.

In my tests, my Bay Alarm Medical mobile system has returned incorrect location data to the call center 50% of the time (in 10 activation and non-activation tests). This is because the system does not recognize false or obsolete GPS data. I keep BAM only because of one invaluable feature: 24/7 tracking data with family access. I switched from Medical Guardian to BAM primarily for this reason. This feature requires functional password access to the data. Customer service is poor. Establishing an account password has been an anguishing process and password is still not working. BAM provides no help to synchronize passwords with Reliatrac.

Appears to work as promised. I was outside mowing the yard and suddenly an ambulance shows up. Apparently, I accidentally pressed the emergency button. Since I was outside, I did not receive the verification call. The EMTs were very understanding and said it happens quite often. My emergency contacts were also contacted. So far, I am very pleased with the service.

I have been struggling with this company since September. The alarm machine shorts out the FIOS telephone. Bay Alarm states that it wasn't their problem. I had a Verizon come to evaluate the situation two times. Both times they confirmed it was the fault of Bay Alarm. (Yes I paid $100 for 2 Verizon visits.) Finally, after months, Bay Alarm sends new machine...same problem. It's fine, unless you plug it in. Shorts out telephone every time. Rude customer service who don't listen. Three times I was told that a supervisor would call back. Still waiting... AVOID THIS COMPANY! Thankfully, we did not have a life and death situation...but could have. I don't resort to social media, but no response otherwise. Still waiting Bay Alarm - call me!

After appealing to the Bay Alarm Medical Alert System about the cost of an optional program with them, their customer service representative contacted me and we worked out a very fair solution. I appreciate that they not only listened to me but also reached out several times to make my subscription with them reasonable and within my budget. I pay for the service for my legally blind mother. I am very appreciative of their follow through to help me.

Attempted to test service as I had been instructed to do. First time on Sat., July 14, I pressed button on unit near my phone. Light went on and it said "Calling for Help twice" and disconnected! I Was able to call in and after a lot of back and forth with Vanessa and then Rebecca, was able to determine that the call came in at 11:33 am. I pressed reset; they said there was glitch of some kind. The next day I was able to connect by pressing the button I wear, but again was not offered help. Finally got through with help of my visiting son. SUPPOSEDLY NOW CONNECTED CORRECTLY, BUT... IF IT HAD NOT BEEN A TEST YOU WOULD HAVE LEFT ME HIGH AND DRY. Extremely dissatisfied with service. After first disconnect someone should have called me via phone.

I contacted your customer service department on two occasions and was cut off both times. The reps said to stay on the line which I did and then they were gone. I tried a third time about an hour later and got through with no problem. Bad service getting cut off.

Updated credit card information. I was very satisfied with her customer service skills. She listened to my concerns and was very polite. I was very appreciative of her verifying who I was before making any changes to my account. Overall excellent customer service. Thank you guys and keep up the excellent customer service.

We were very pleased with the service Bay Alarm provided us. My mom felt comfortable knowing she could reach someone in an emergency. She utilized the system twice while she had it. Emergency personnel were dispatched to help her right away. Thank You for your service.

When I first looked into getting a medical pendant for my Mother who suffers from congestive heart failure, I read many reviews on the different companies out there. Bay Medical came up not as the top recommended company, but somewhere in the middle. I think what attracted me the most about their product was that the price was a little cheaper than other companies. Well, you get what you pay for!