Bay Alarm Medical

Wonderful experience dealing with your company for my mother. Thank you for your patience and assistance while helping me navigate my mother's change in billing. Thank you again for making the process easy for me to make these changes over the phone so as to complete the process for her. Thank you.

Good service at a great price but can no longer use the alert since my mom has lapsed into deep dementia. Would recommend to others with an elder relative. Thanks for the couple of years of active monitoring. Thanks again.

I received calls about a detection of a low battery. I assumed it was due to a recent power outage in my area. Cristal walked me through the testing of my 2 devices which determined that the low battery alert was caused by one of the devices. She arranged for a replacement to be sent. She was helpful, courteous and professional.

Shauntee ** handled my request to return lockbox and to change emergency access location to my residence. She took care of my request with care and concern and was pleasant in her attitude and eagerness to help. Thank you Shauntee and to Bay Medical for great customer service.

Friendly, helpful, and kind. I was not able to use my system because my son sent me one for Christmas, so I returned Bay Alarm Medical without opening the box. I did not know that he was sending me an alarm system, so I ordered this one. Thanks for helping me order it.

Just a quick note to say "thank-you". I received exactly what I ordered, no hidden fees or charges. My mother's phone line went down for a couple of weeks and these folks were relentless on ensuring there was no problem on their end. Customer service when I set this up was excellent and when it was time to close the account, again I received compassion, support & kindness. I would recommend this company highly. I so appreciated their professionalism.

I have the base unit, pendant, and fall alert starting this week and had submitted my contact list of 4 names with their phone numbers 3 days ago. I called today to add myself (and my mobile phone) to the top of the list as first contact. If I fell and could not get to the base unit to voice a report, I could still say I was down but OK and assist specifying what help I needed. I also asked that the monitoring site call me so I could see the caller ID and forward it to my contacts so "** from Ogden,UT" would not be ignored as a robocall.

Called with reference to change in credit card information. Shauntee ** was very cordial and helpful in making the change and offered to check that equipment was operating properly. I appreciated her help and would recommend the company to others.

I received the kit but the printed instructions were not very clear on how to set it up to work. I called customer services on a Sunday and got a very helpful woman to walk me through the procedure. She was very patient and attentive. I am now set to go, in case I need the services. My complaint is with UPS. They picked up the package from you on 12/26/18 but it was not delivered to me until 1/5/19. It was lost in UPS land. FedEx is more reliable.

I received incredibly poor customer service today when attempting to get a simple billing problem resolved. Long story short - the person I spoke with said they'd have to speak with my dying Grandmother, whom they have NEVER spoken with, to get our problem resolved. I respect any effort toward consumer protection; however, I opened this account, I pay the bill, I have made 100% of the phone calls and emails about it's maintenance, etc. Never once has anyone spoken with my Grandmother regarding her unit, or requested to do so -- until today, when I was told a woman who barely knows her name must speak with a customer service rep to have a simple billing issue resolved.... for the bill that I pay. Unbelievable.

I found the process very good and my helper on the phone did well. Very pleased with the outcome to my inquiry. I needed to order a replacement bracelet for my dear elderly mom. Phone agents very helpful. Great great great.

Up in home system to GPS system - Customer service agent was 5 star. He explained everything perfectly and answered all my questions. He was extremely knowledgeable and helpful. He was a pleasure to deal with. Give him a bonus and an extra day off with pay. Thanks for the great service.

In dealing with this company, I was very satisfied with the customer service person, John **. He was very clear in speaking and very helpful to me, as I am not that experienced with the computer. I did get answers to my questions and he did not rush me. Very satisfied, so far.

I appreciate Shauntee's assistance when updating the info for my mother's contact info. She was courteous and very knowledgeable. She did a great job. She walked me through the process and reminded us to conduct a monthly test which we had never done before.

Bay Alarm Medical has always provided great customer service and it was no different this time while talking with Shauntee. My mother had the Bay Alarm service for over three years and had no complaints. She recently moved to an assisted living facility where they already provide the same service to all residents so she had to cancel the Bay Alarm service. If not for that, she would still be a customer. I had a question today with regards to turning in the home devices and Shauntee easily cleared things up for me. I would recommend Bay Alarm Medical to anyone considering this type of service. Reliable system and great support staff.

I started Bay Alarm Medical service for my elderly mom with the understanding that it can be cancelled at any time for a full refund of any unused time of service. On the website it clearly states such a policy. When she passed away I contacted Bay Alarm Medical requesting termination of a service no longer needed. Instead of cancelling it they made me keep the service for an additional month because they requested a death certificate to cancel. Had I known my mom would not only have to die but also provide an official death certificate to cancel the month to month contract I would have chosen someone else.

I needed to cancel my mom's system, I did not want to get charged $155. Ezmerelda (sp), was very helpful and understanding. It was a relief to have my problem taken care of and I was feeling very reassured when I hung up. Thanks for your kind assistance.

I had to update my credit card info for my mom Theila ** and order a necklace. Everyone was kind and courteous. I wanted to get the necklace for her and Shauntee found out that we had an old model and now we're getting the new model and new necklace without having to pay anything different. I would recommend Bay Alarm before any other alert company. The price is very reasonable. We've had Bay Alarm for quite a few years and never had a problem.

It has been a pleasure being a customer of Bay Alarm. Prices remain competitive. The agent I worked with to cancel my contract was extremely pleasant and helpful. Hang on to her!!! She's more than a 5. Happy holidays to all.

I just talked to Shauntee about needing to return a product because my circumstances had changed over the past year. Add to that, my "year" had been devastating and I recall very little. Shauntee was kind, very professional and quickly assessed the situation with good answers and we are now in the process of solving what could have been a most difficult situation. In addition to being so helpful, she was tolerant and reassuring given my quirky sense of humor. How refreshing to find such a kind, knowledgeable, professional and capable CS person.

I just got my monitor 12-18, I called for help in setting it up and had some questions. They walked me through the process and answered all of my questions and were very reassuring about my medical alarm I will now be using. Thank you.

Assistant was very patient and did not let me off the line until she was sure everything was working properly. I appreciate all the help I have been given from Bay Medical. Today Peggy was very helpful and made me feel at ease by not rushing me.

I appreciate the peace of mind Bay Alarm Medical has given to me and my family. Although I never had an emergency in the two years with the company I experienced immediate responses every time I accidentally activated or tested the device. I highly recommend Bay Alarm Medical.

My credit card on file had expired. I got an email to that effect, so called to update the card info. The notification email was timely, and the phone call to update the credit card went smoothly. I was very happy with the service.

Found Bay Alarm very responsive to questions and ready to help. The responders are always very polite and quick. My only complaint was with the original salesperson who failed to tell me I was there was a watch available and that I was getting the sensitive fall button which kept giving false alarms. She also failed to inform me that the large red stick on HELP buttons cost more. I imagine she must be on commission!

Ms. ** was very courteous and quite knowledgeable about my product. She was able to tell me exactly what I had to do to make sure my alert system was working. Their response was right on target with what we were told.

Originally contacted them 2 years ago to get a medical alert bracelet for my aunt who was going to be home for a weekend alone. They were super nice and friendly. The cost of the service is very reasonable. My aunt fell down this week and they had an ambulance there in almost no time. I am impressed. Thank you Bay Alarm.

Received exceptional customer service from Trish when ordering Bay Alarm Medical Alert Systems for two of my relatives today. Trish communicated clearly and eloquently, providing succinct information about my interests and did not push for add-ons other than informing me they were available.

The contact person was courteous and prompt, resolved my issue within a minute or two, very pleasant. Overall the company was fantastic during every encounter I had with them, if it wasn't for the fact that dementia prevented the person from remembering to wear the device for falling or to know what the box was for, we would still be using their services.

The advertisement stated a 30 day free trial. We received the unit but the phone connection would not work. We call the tech. service and he stated the system does not work with Verizon Wireless. We cancel the service because it did not work. No refund was offered or received.