Bay Alarm Medical Reviews

I got a wonderful response from Bay Alarm. I got follow-up calls and not the harassment type. Every couple of weeks, Rachel, the person I worked with, would check in with me. I'd tell her we're not quite ready or we're working through this or that. And she would say she would get back to me in a week or a couple of weeks. And that's exactly the way that it happened. I've had very good luck with Bay Alarm’s customer service. I got the medical alert for my father who is almost 104 and still living independently and right now, it’s sitting on the dining room table. He wears it when he thinks about it. So it's not functioning the way that it's supposed to. He knows he can wear it. It is just forgetting to put it on. Part of it is he doesn't care for the pendant because when he walks, he says it beats against his chest. We have not a stubborn person but someone very much of his own mind. So we just keep working with it.

I'm a little more careful since I got my Bay Alarm device and I feel more safe. Also, the price is reasonable at $39 a month. When I had to use it one time, it was good though it made me update some of my information. It really wasn't an emergency, but I couldn't get ahold of anybody without calling Bay Alarm and my phone wasn't within range. They couldn't just call a neighbor for me because that neighbor wasn't on the list and I didn't have the phone number. So I updated some other information that maybe next time they won't have to call the fire department. They can just call my neighbor to come and help me.

The Bay Alarm device was very helpful to have, because at the last, my neighbor's heart was failing and so she'd get up and try to walk to the bathroom and slide to the floor. She would push the button, and she couldn't hear them so she couldn't tell them because the thing was in the living room and she was in her bedroom. I'm the closest neighbor and Bay Alarm would call me, and I'd get up and go lift her up. She was only 110 pounds, so most of the time, I could lift her up and we were all right. My neighbor was going to get one of the necklace alarms that they could talk to her on, and that would have been fine but she passed away before she could do that.

I've been very satisfied with Bay Alarm. They're a very professional operation and they have been very responsive whenever I have pushed the call button. I started out with two units -- the little fob that I hang around my neck and the home unit, but I had no need for the home unit so I returned that to them. Unfortunately, there was some confusion when they set up my original connection with them. Somehow, they got my partner's name as the principal name to the account so when I wanted to send that equipment back, they said she had to sign off on it. There was real confusion around that and it took a couple of telephone calls on my part to get it squared away. They put the account in my name, which is where it should have been all the time, and took her name off the account. They got it settled and they gave me credit for returning the equipment.

My father is in his 80s and technology is problematic. He, in the beginning, was wearing the necklace at night to bed rolling over and setting it off. I got several calls at 1:00 in the morning. We would have to verify that he was okay. He is terrible about testing it. I try when I go see him to test it because he forgets or doesn't know what to do when it's gone off. It could not be any simpler. But he's 88. I don't know that he would have the wherewithal to use it if he was experiencing something that he could see as being a critical medical emergency. But I feel better having Bay Alarm Medical than I did before. We got an option now.

All they want to do is put you on Hold while they review your account!!!! I called and canceled my account and they still took out the payment. They don’t process anything for you until you’ve been left on hold so long you get mad. You have to get mad for them to want to help you with anything. The watch didn’t work in my area but they tell you that when signing up. Now I get to wait for a refund for something they shouldn’t have taken.

Bay Alarm Medical answered very quickly and contacted the people that they were supposed to contact. They got someone out to assist me within 10 minutes. The device is also comfortable and convenient. I wear it all the time.

My elderly mom had a push button in the kitchen and another push button in the bathroom. She also has the little push button one in her walker. Bay Alarm has good coverage but the price is a little hefty a month. We were paying about $50 a month. It'd be nice if it was a little bit cheaper. Bay Alarm could do some work to get integrated into the health care system, where the health care system can help cover those type of costs.

We've only needed it three times. My mother pressed it once when she needed it. And the other times that we have been there, she answered our phone call and she had fallen. So when we got there, we pressed the button. Assistance came within five minutes. However, my mother hardly wears the device and it sits there because it goes off all the time. I've held it on my palm and it has gone off. It is very sensitive. Bay Alarm Medical would call me and it would be that she was getting undressed at 10:30 at night. Any type of movement, that thing would go off all the time. My brother looked it up one time and my mother had over a hundred times that Bay Alarm called. Sometimes Bay Alarm would speak and sometimes my mother would hear it, but not all the time. Then they call me. They'll come over the thing.

I'm very pleased and satisfied with Bay Alarm Medical. It makes me feel great. I have had to use it a couple of times. When I fell in the bathroom and I couldn't get the door open, I pushed the medic alert button that I have on my wrist and it helped me out very much. They came over right away. My daughter came over too. It was remarkable for me.