Bay Alarm Medical

Just had another wonderful experience with the customer service representative from Bay Alarm today. Bay Alarm was chosen after researching every company possible to help my family feel comfortable with my elderly father living alone without family nearby. Their system is easy to use and I chose Bay Alarm not for the service they provide at a low cost, but mostly because of how I am treated by their customer support team. Every time I have called, including today, I have been treated with patience and kindness and if the question I asked is difficult to answer, they find the answer immediately with just a brief hold. Great customer support and I highly recommend this company and kudos to all of those who work there.

Originally contacted them 2 years ago to get a medical alert bracelet for my aunt who was going to be home for a weekend alone. They were super nice and friendly. The cost of the service is very reasonable. My aunt fell down this week and they had an ambulance there in almost no time. I am impressed. Thank you Bay Alarm.

When PG&E cut power to my area with inadequate notice, I was left without power to the Bay Alarm device. I received a call a few days later responding to my telephone call advising Bay Alarm of that fact and asking that they not call me in the middle of the night because they were seeing that my device was not working. They complied with my request, and the callback was a followup. I was completely satisfied with the way they responded. My one suggestion to them is that they identify themselves on Caller ID rather than just showing that they are a Toll Free Call, as many folks (including me) don't pick up the phone unless they know who's calling.

I chose Bay Alarm Medical to provide for in-home medical alert primarily for my wife who has had heart problems and I don't like being away for long with her alone. The base system works great, but I also got the mobile GPS button for the times she is out and about by herself. The beauty of that device is that it connects by means of cell phone service to the call center but also provides them with your exact location through GPS tracking. We have often tested that feature while traveling and the system never fails to pinpoint our exact location -- to the house number where we may be or the hotel in which we are staying. You speak to the monitor center through the device and even if you are away from home and unsure of your location, they can find you. The folks at Bay Alarm Medical have been extremely helpful and courteous every time we have had contact with them. Their service is excellent and the prices are very reasonable.

Appears to work as promised. I was outside mowing the yard and suddenly an ambulance shows up. Apparently, I accidentally pressed the emergency button. Since I was outside, I did not receive the verification call. The EMTs were very understanding and said it happens quite often. My emergency contacts were also contacted. So far, I am very pleased with the service.

Monitor goes off even when I carefully set it down. Tech advised me to hang it. It did not go off one time when I actually fell. Tech explained that it will usually wait about 50 seconds and since I got up within 10 seconds, it did not need to go off.

My mother’s alert button was unpaired with the base unit after her travel. IT talked me through and solved the problem in minutes. Super helpful and polite. Would recommend Bay to anyone with an elderly parent or anyone with balance/fall issues.

Called during company's stated business hours. Waited on hold, several minutes. Tried entering my number for callback, but it hung up. Tried again, waited about 15 minutes, only to be sent to voicemail. To date no one has returned my call. Had planned to purchase a system for a family member, but will now consider another company.

Trisha helped me get my 80 year old mom set up with the wrist and necklace alarms. She was very caring and empathetic with my stress and emotional state after my mom’s second fall. I couldn’t have asked for a better experience with having to protect a failing family member. Thank you so much Trisha!

Spoke with Bay employee Jabar. He was very professional and answered all my concerns. Thanks. He told me that I was to receive the new unit by next Monday. I appreciate the help and quick service. Thanks to your fine staff for all the help.

The battery charge is unknown. How often to charge? If it goes dead you could carry it around - but useless. Would be safer if the green light always flashed when it was ready. Could then charge it overnight every night and be sure. Please consider this as your instructions. Have zero info re battery charging recommendation.

Your customer service agent was very helpful. He quickly took care of all my needs, explained what needed to be done, walked me through the steps that were needed to shut down and transfer the unit and quickly changed the contact info I needed changed.

I got this system for my mother a few months ago and it has definitely paid off! The fall detection from a recent fall she had worked really well and the response time to get help to her and the professionalism of the Bay Alarm staff was great. I do not live in the same town as my mom and now having seen the system in action, it provides me with a comfort level, that should something happen again, Bay Alarm Medical will get help to her ASAP. I did a lot of research before buying and would highly recommend this system.

Questions regarding paperwork and no lockbox delivered. Page was wonderful and answered my questions. Her knowledge, patience, and exemplary customer service was very impressive. I hope you recognize what an asset Page is to your organization. Please share this with Page.

Thank you so much for the wonderful service on the phone. Unfortunately I forget the name of the representative who assisted me. She was awesome, answered all the questions and was very kind!! Next time I will make sure I ask her to repeat her name.

June 17, 2019, called with questions on the service and addition equipment. Spoke with June, she was very informative and patient, answered all my concerns. Excellent skills. I realize how busy they were but she never rushed my questions, always nice and polite, which I appreciate.

Bay Alarm Medical has been very helpful, courteous, and knowledgeable in ordering and assisting after delivery with questions and set up. We called back and added the bracelet to our order, and they handled it promptly. Thank you for your assistance.

DEVICE did not work... Was a wireless cellphone style. I upgraded to landline console and was willing to pay more. They sent device missing key component after calling me twice to verify. Google is littered with glowing reviews for Bay Alarm and they are all ADs or paid shills. Be careful. This operation also has INDIA handle all complaints and billed me for months after I cancelled. Horrible operation, pure dreck.

I spoke with technical support and they were courteous and professional. I spoke with two different people and both were super. Mark called my 93-year-old mother and walked her through the process of reconnecting her alert button. They were very supportive and got Mom's unit back online.

Tested our unit, seemed to work properly. When we disconnected from Bay Alarm, a very loud busy signal was noted. I called tech support but while talking to them, the machine called in again. When we disconnected from that call. the unit reset and was ready to go. Tech support was very nice and helpful.

Representative was courteous, responsive and attentive. She was able to make the service address change quickly and accurately. Remained on the phone for the duration of the test to ensure the system was working properly. All and all a great customer experience.

Very good service to replace carry pouch for mobile device. We are very thankful that Bay Medical is taking care of us. Every time I call I have been very well treated. Thank you for your courtesy and efficient service. I will be glad to recommend Bay Medical whenever I can. Bill

I placed a phone call to Bay Alarm Medical for the purpose of canceling my account that provided in-home monitoring services for my mother. The only reason for canceling this service is because my mother now resides in an assisted living facility. The customer service representative was very helpful and courteous and was very clear in giving me instructions to accomplish my goal. Thanks!!!! J.

This alert system has been wonderful for me for the last year. Today will be my first day in an assisted living home. I was completely satisfied with the service I receive while using the fall monitoring device. Even when I mashed the button by accident, someone was always there, 24/7 to give my family peace of mind.

The person we contacted was very helpful in resolving our concerns. We needed to add a primary contact number and also tested the devices. She also informed us that we should not be leaving the gps device on the charger.

Very efficient, kind and cooperative people to deal with. As a new user, it was nice to know that the learning curve with a new product is supported by a great staff. I commend them highly. It is so rewarding knowing that I have coverage no matter where I am.

We received an email from Bay Alarm immediately after having a thirty minute power outage. The email explained that our equipment from Bay Alarm might have been affected. I called and everyone was wonderful. They wanted me to test all which I did. The people answering my calls (inside and gps) were so helpful and understanding. No service was interrupted and I thank Bay Alarm for their notice of detail for each client and for their extremely kind, efficient employees!

Phones quit working, saying "line in use." Repairman said something was hijacking the line. We thought it might be Bay Medical since we could hear you, along with LOUD noise. We disconnected you. Still didn't work. They did something to repair phones, then everything worked, including BM. Your technician stayed on line with the Spectrum guys until all was repaired. He was very patient and very helpful. I thanked him several times. I'm overjoyed and impressed with your customer team. My THANKS to you all.

Every one was patient with me. They stayed on the phone until it was fully tested.. It was a relief to know that all the systems were active. All of my questions were answered and I was encouraged to test every month. Thank you.

The company was very professional and on the ball from ordering the service, to billing to returning calls or cancelling the service when it was no longer needed due to the passing of the client. Each time the service was needed they handled everything as needed. I would recommend them highly.