Bay Alarm Medical Reviews

I knew that I had to get something for the long-range haul for this type of problem. It's something that would be able to notify people in the family. And first, call me to make sure that I was actually having a problem before they called anybody else. Those are the things that drew me to Bay Alarm Medical. The reps are always upbeat, willing to answer any questions that I had. And they're not averse to having a little conversation about how their day is going or are they ready for Christmas. They were so nice when I called in to check and see if the mechanisms were all working and they said, "You can call in and check as many times as you want." That always makes me feel good.

Setting up the service with Bay Alarm was plain and simple. The reps just walk you through everything and if there are any questions, I need to call them. Once it’s set up, they remind you to test your equipment once a month. My mom bumped into her alarm once and it came right on. My dad has a mobile button that has a GPS and walking out of the grocery store, the lanyard broke and the button fell on the ground.

We received the devices and started using them. We have not had a real emergency during the time that we've had them, but we've had three false alarms just getting used to having the equipment and the button getting in the way when we're doing something else. The people have been very kind, considerate and understanding that mistakes are made. It's not a perfect system for us as well. It would be better if we could speak through the device that we wear rather than having to get to the main box in case of a real need. The need to answer a phone or get to the main box will prove to be a handicap. Besides that, we're satisfied and happy with Bay Alarm. Any time we've needed to be on the telephone with them, they've always been very helpful and courteous.

I got Bay Alarm for my grandma. I have a necklace that's beside her couch. But the main thing is having them put up periodically throughout the house, one beside the bed and one in the bathroom. If she were to fall and didn't have any way to use the phone and she couldn't really remember numbers, she could just find the button on the wall and push it. So, I really like the big button emergency. It's been a good experience. It's been used twice. One by accident, and one time, she hit it. They were fast to respond. They were real nice and talked with my grandma. It gives me ease of comfort.

Having Bay Alarm, I'm no longer worried about falling or injuring myself or having a sudden heart attack because I just press a button and I get help. However, I was not happy with the way they introduced me to the system. I had to call up and ask a lot of questions to learn how to use it. When you test the device, the first thing that comes on is a recording that says, "If this is not an emergency, press the button again for several seconds." Later, I found out that you're not supposed to do this. Even though they tell you to do this, they then later on tell you not to do that. This is ridiculous. I had to have one of their people explain to me about it.

I've had the device off the last couple days because when I went to leave my dog out of her cage, the watch rubbed against her cage, sending it into the alarm mode. That was the only bad experience that I had. It's sensitive. It's very comfortable. However, if I bump something, the device is sensitive. The company was good. They called me back on the box that comes with the kit and they got back to me really quickly. I told them it was just an accident bump. They just asked me a bunch of questions. For somebody that had a heart attack, it would be different. They would be needing something a little more touchy.

The reps from Bay Alarm have been very helpful and the device has been very good. My husband and I have not had to use it other than put it on very first thing in the morning and put it on the charger very last thing at night. When we first got it, we pushed the alarm as a test and we do that on a regular basis as requested. So, it's been all very positive for us. We have a great deal of security, knowing that either one of us, should one of us be away from the other one a bit, could get help immediately.

Their service was better and they were a little bit less expensive than a couple of the other brands. They had all the services I was looking for. I've tested the device a few times and it works perfectly. But I'm looking at some new services with other people that are less expensive.

Bay Alarm has been very good. I bought it mostly because I live alone, and for nights with the doors locked. I didn't want somebody breaking down the door if I had to call emergency. The lockbox out here made me feel a lot better. I'd like to order a Bella Band for my button to wear on the wrist and it's difficult. It says, "Order," but it doesn't go there.

My daughter wanted to have a system set up, so she reviewed several systems similar and picked Bay Alarm. She liked what she heard or read about it. My experience with their team has been okay. I forget to test it. But once in a while, I hit the button and they respond very fast. It’s a good device.