Bay Alarm Medical Reviews

My mother is 86 years old, and she falls every once in a while. She had some kind of device that was only local to her residence, but then they discontinued that. So, we decided to get something that was more robust, as she gets older, she needed that. We did a lot of research, and Bay Alarm seemed to have a very reputable device. It was priced competitively, and we liked the service on both the sales side. Their reps are very personable. They gave me their personal phone number or contact info, instead of just calling the 800-number. A lot of email interactions and questions were answered very, very quickly. They have a very good response time.

My mom lives a few doors away from me and my wife, and since she lives alone, I wanted her to have that the kind of security that a medical alarm gives. I did online comparisons of different companies and one of them had a lot of advertising on TV, but I chose not to trust a paid advertisement. Bay Alarm Medical sounded like it was the best choice, so we went with them. Their price was also better than the competition. My mom keeps the necklace button on her at all times, except for when bathing or showering. It's available for her and she knows it. She can go about her daily routines, never having to worry about us being away and her being alone when she can press that button and have emergency help come within minutes. So, it's really a peace of mind for her and for us.

I did a search on programs that were less expensive than Medic Alert because I needed to decrease my expenditures each month. Plus, I had a little unsatisfactory experience with Medic Alert when I lost my electricity. When it came back on, a voice came on from the main device that I had downstairs in my family room. I was upstairs in bed, and I thought there was a man in my house. We went the route with the police and the whole nine yards. There was nobody in my house. The device was just rebooting itself. That was when I decided to look for something else. I found Bay Alarm and I went with them.

I researched all the different options in my area and did a chart. I looked at everything that we needed then I read at least 40 referrals off of everyone that made the first cut. Then I called Bay Alarm Medical and a gentleman helped me set everything up. We spoke about all the different options, what I thought dad needed, and what he didn't need. It seemed like we were only on the phone for 45 minutes and we were all set, then we received the box in a couple of days. Our experience with the device so far has really been good. My dad has passed and I haven't called to cancel it yet, but I need to. I wished that he could talk to the home base through the monitoring, the necklace, but they couldn't seem to get to do that. But they could hear him calling and they would talk.

The guy from Bay Alarm Medical who we talked to was great and helpful. My mom chose the pendant. But she doesn't care for it because it's a rope around her neck, and every time she leans down, it gets in the way of everything. When we bought it, they didn't say that it has to be exposed, because she'd rather have it under her sweater or her blouse. She has it on right now, it looks like a cowbell on her. I wanted her to have something on her wrist, and she wanted something around her neck. I don't know if somebody else had a kind of pendant, and she likes the looks of that, but Bay Alarm didn't have anything like that that would work. So, she has this goofy thing around her neck where it looks like a car remote or a garage door remote and it's bigger than those.

I have some health issues and I'm home alone all day, every day. And Bay Alarm is my only course of action if I should have a heart attack. I thought one of the necklaces could be worn while I’m driving or away from home, although I later realized I had misunderstood that feature. I have a watch where if I put it on, I push a button if I'm having a problem. I wear it every day from the time I get up until I go to bed. It's light, and you learn to not realize it's there. I also have a necklace, and if I fall, it will detect my fall. So far, I'm very happy with it. I really bought it more for my disabled son. He’s intellectually disabled, so he doesn't understand, and it’s more for his well-being than mine. He needs my help. Price-wise, I'm happy with it.

I leave Bay Alarm medical alert by my bed, because I'm assuming that if I need it, it's going to be when I'm in my bedroom. I got it because I'm living alone. I charge it up to keep it working, but I don't test it. I haven't had to use it but I ensure that it's always in working order. Although I have a lot of security systems set up, it makes me feel a little bit more secure.

We needed help as a first time user. Christy was very detailed and patient walking us through a change in coverage and testing the equipment. Great customer service!

I feel comfortable having Bay Alarm. I was worried about falling and since they are the most reasonable choice among the medical alert companies that I know, I went with them. I wear the device when I'm alone. But when I'm with family, I don't bother because they’re there to help in case anything happens. I had a case where my alarm fell and I didn't realize it. They got in touch with me and before I knew it, my children and the local sheriff's office were all notified to check me down. So, the device works well and it does what it's supposed to do.

I got Bay Alarm for my elderly mother. We have no concerns right now. She tests it once a month. It made us more at ease. We're satisfied with it.