Bay Alarm Medical Reviews

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About Bay Alarm Medical

Bay Alarm Medical is a company that specializes in providing medical alert systems and services. It offers home-based and mobile systems with 24/7 professional monitoring services. In-home systems are leased with no upfront costs and must be returned when you cancel. Monthly fees start between $24.95 and $39.95.

Pros
  • Easy to use
  • GPS tracking capabilities
  • Optional fall detection
  • Useful caregiver tools
Cons
  • Upfront equipment charge for most systems
  • Not all devices are 100% waterproof

Featured Reviews

New York, NY
Verified purchase
I purchased the mobile plus SOS package with caregiver tracking and fall detection for $39.95/month plus lockbox. The set up instructions were easy and initial tests were answered...

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Gibsonia, PA
Verified purchase
… The few times it was used, the service was very prompt and given in a very kind and calm way. And when we tested the system on occasion, it was always an easy process. The retur...

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Bay Alarm Medical alert systems

Bay Alarm Medical costs and features

Bay Alarm offers four different medical alert devices: SOS All-In-One 2, SOS Micro, SOS Smartwatch and SOS Home. Monthly costs start at $24.95 for the SOS Home and increase to a starting cost of $39.95 for the SOS Smartwatch.

You can add fall detection to Bay Alarm Medical’s SOS Micro, SOS All-In-One, SOS Smartwatch, and cellular SOS Home packages for an extra $10 per month.

We like that there’s no charge if you trigger the alarm by mistake. However, it does cost extra for a warranty plan ($2.95 per month or $4.95 per month, depending on the device). With the warranty, you get one free device replacement per contractual year and 50% off accessory replacements, so it might be worth it.

How Bay Alarm Medical works

Bay Alarm home medical alert systems consist of a base station and wearable help button, which can be in the form of a pendant or wristband. When a person experiences an emergency or requires assistance, they press the help button on the wearable device. The company also sells several mobile alert systems that don’t require being in proximity to a base station.

Once you’re connected to the monitoring center, the operators dispatch appropriate assistance, such as contacting family members, friends or emergency services.

Medical alert systems are designed to provide assistance and peace of mind, particularly for older adults or people with medical conditions who may require immediate help in case of an emergency. With fall detection, the device can automatically detect a fall and trigger an alert to the monitoring center, even if you’re unable to press the help button.

A reviewer in Minnesota purchased a Bay Alarm system for her mother and was happy with the response she received after falling.

“She had fallen in her home and was stuck between the chair and table,” she said. “Bay Alarm contacted us immediately and we were able to get to her promptly and help her. They stayed on the line and relayed from us to her on the estimated time for us to arrive. It helped relieve her anxiety knowing someone was on the line with direct communication.”

Bay Alarm Medical caregiver app

Bay Alarm’s app (included with SOS Micro, SOS Smartwatch and SOS All-In-One 2) lets you get notifications, track your loved one’s location and more. A reviewer in Pennsylvania highlighted that multiple people can log in to it at the same time — a convenient feature for aging parents who have multiple children.

The app also lets you make changes to your emergency contacts and home entry information, and it sends you notifications when the system’s battery is low.

A reviewer in Louisiana said the tracking app is “kinda confusing,” but a reviewer in California said tech support is very helpful if you contact them with any questions about it.

Bay Alarm Medical vs. Medical Guardian vs. Life Alert

Compare Bay Alarm to similarly rated medical alert companies.

Bay Alarm Medical FAQ

What is Bay Alarm Medical?

Bay Alarm Medical is a home health care service based in Concord, California. It is part of the Balco Properties family of companies.

What is Bay Alarm Medical’s refund and cancellation policy?

Bay Alarm Medical doesn’t hold customers to contracts, so you can cancel at any time without cancellation fees. However, it’s important to note that your account will not be canceled until the equipment has been returned and processed.

Only then does Bay Alarm Medical refund any unused months, minus shipping costs. If you get the quarterly or annual plan and cancel early, Bay Alarm will prorate your refund, minus shipping or any promotions.

How long does it take to get a response once the device is triggered?

Bay Alarm Medical’s average response time is about 45 seconds, and most calls are answered in less than a minute.

Does Medicare, Medicaid or insurance cover Bay Alarm Medical alert systems?

No, Medicare doesn’t cover any of the emergency alert devices, but long-term care insurance might.

How much is Bay Alarm Medical per month?

Bay Alarm Medical monthly costs range from $24.95 to $39.95 per month, depending on the device you choose. Most devices also have optional upgrades, such as fall detection (an additional $10 per month) and a warranty (up to $4.95 per month). Final costs will vary based on which upgrades you select.

Does it cost extra to add my spouse to the monitoring service?

No, free spouse coverage is included in Bay Alarm Medical’s packages.

Is Bay Alarm Medical a good company?

Bay Alarm Medical is a good option for older adults who want a wearable help button. Upfront costs are a little higher than other top medical alert companies, but we like that Bay Alarm has a 15-day risk-free trial, no long-term contracts and GPS location tracking for no additional fee. It’s also one of our top picks for medical alerts with fall detection.

Bay Alarm is easy to set up and has excellent service, but “the device is sensitive so it takes a little getting used to find the best spot to wear, carry or attach it,” according to a reviewer in New York.

» LEARN: Questions to ask a medical alert company

Bay Alarm Medical Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceStaffDelivery & Shipping

    Reviewed June 27, 2025

    My wife died and without her, I'm all by myself, so I thought it would be good to have the alarm thing in case of an emergency. Bay Alarm Medical had a good reputation, so I went with them. My experience with the system has been mixed but largely positive. I did have a few false alarms, which were a bit inconvenient. One wasn't even my fault, it somehow got triggered during shipping and I was receiving calls from EMTs in California asking if I was all right. I told that I was but m in Massachusetts. The good news is that this gave me confidence in the system’s reliability.

    Aside from false alarms, the customer service team was quick and helpful in resolving any issues. Whenever the device has been accidentally triggered, I was contacted promptly to confirm my safety. Despite not wearing the device all the time, having it in places like the shower adds an extra layer of safety. I don't use the device every day, partly because I want to avoid another false alarm, and other times because I have alternative means to reach out for help. Yet, the peace of mind having the devices offers can't be overstated.

    In terms of pricing, it feels competitive, although at $600 a year, it's certainly something to consider. Even so, given the reliability of Bay Alarm Medical, the cost seems justified. Customer service is another bright spot; they've been efficient and clear, especially when I needed a lockbox, all was arranged precisely as promised. So, in general, I'm impressed with the organization.

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      Verified purchase
      Customer ServiceInstallation & SetupStaffBilling

      Reviewed June 26, 2025

      I initially got the Bay Alarm medical device for my mother-in-law, who sometimes feels unsure about using it since she's used to wearing bracelets. However, when she's alone, the device gives her peace of mind by ensuring she's never left helpless in the event of a fall. If there's no one there, she puts it on because she's afraid. But my sister-in-law is there with her, so she usually doesn't wear it at all. I recently ordered a second device for my mother, although she hasn't received it yet.

      The experience setting up Bay Alarm was conducted by my sister-in-law, who found the process seamless and smooth. I did have to call the company once and I found them friendly and accommodating. When ordering another device for my mother, their customer service honored the previous pricing due to my status as a returning customer, showing their dedication to serving clients efficiently. My mother-in-law calls Bay Alarm once a month and does a check system with them. They're helpful.

      In terms of pricing, I found it reasonable, worthy of a five-star rating. Their billing structure is flexible, offering the advantage of getting a month free when paying annually in advance, along with fair reimbursement policies for early cancellations if needed. Overall, I genuinely appreciate their efforts to meet our needs, provide excellent service, and offer a reliable product.

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      Verified purchase
      Customer ServiceMonitoring

      Reviewed March 22, 2025

      I purchased a medical alert device with Bay Alarm for my 86-year-old mother after conducting some online research. It was highly rated, and the price was excellent. There have been instances where the service proved effective. One time, my mother accidentally pushed the button, and they couldn't reach her. Bay Alarm sent paramedics who entered the house without causing any damage, and they managed to contact me. This incident worked out perfectly, showcasing their efficient response.

      However, the ease with which my mother can accidentally trigger the alarm is a concern. It's happened that she's unintentionally set it off, and then couldn't hear the alarm's communication, which led to paramedics being dispatched. Making the device more foolproof in preventing accidental activations would be beneficial.

      Despite these issues, I appreciate the cost, which is one of the best deals available. The positive online feedback and reasonable pricing were significant factors in my decision, with the primary reason being the excellent reviews. Customer service interactions have been handled mostly by my husband, and while there was some dissatisfaction on one occasion, my overall recollection of the service remains positive.

      My feedback for the Bay Alarm medical alert device is to consider enhancing its design to reduce accidental triggering and improve auditory feedback. Despite these minor points, I would still rate the experience a 5, and recommend the device based on its affordability and effective emergency response.

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      Verified purchase
      Customer ServiceSales & MarketingFall DetectionBilling

      Reviewed Jan. 22, 2025

      I tried Bay Alarm for my mom after she moved in with us, to ensure we felt comfortable leaving her home alone. I did consider a few other companies online, but Bay Alarm seemed to fit our needs best. However, after only a couple of months, we moved her into assisted living, so I canceled the service.

      During the time we used it, thankfully, we did not have to activate the alarm. My mom's only issue was with the necklace catching on her external port for dialysis, but aside from that, she didn't mind wearing it. She preferred not to have it on her wrist since she already wore a Fitbit.

      Canceling the service was smooth; they were understanding about our decision and asked if I wanted to transfer the service to someone else, which I considered. Unfortunately, I didn’t return the call in time 'cause I only had a day to call back to cancel before our next billing cycle and ended up paying for an extra month.

      Overall, I would rate Bay Alarm a 5. Their customer service, the quality of the pendant, the price of the service, and the sales process were all excellent. If you have similar needs, I would definitely recommend them.

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      Verified purchase
      Staff

      Reviewed Jan. 22, 2025

      I initially came across Bay Alarm after experiencing a heart attack when I was home alone. My sons were quite concerned and started looking for solutions to ensure help would be available should I need it. Bay Alarm seemed like a good fit as it allows me to push a button and communicate with help quickly.

      I've found the system to be quite responsive. In fact, it responds a bit too quickly sometimes. While wearing it, I accidentally pressed the button without realizing it, and they almost dispatched paramedics to my location. This sensitivity makes me a bit hesitant to wear it all the time, although it is comforting to know they are so responsive.

      I have tested the system a few times by intentionally pushing the button and was able to communicate easily. However, the accidental activation has led me to keep the device nearby rather than wearing it, as it can be triggered without my knowledge.

      One strange aspect is the light indicator which blinks frequently when it's not in use, seemingly consuming battery life, requiring frequent charging. The Bay Alarm device is a great idea, and it seems to be of high quality. Because when I accidentally pushed the button, I wasn't even home. And they were able to find me and try to get help for me.

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      Verified purchase
      Customer Service

      Reviewed June 27, 2025

      My family concluded that Bay Medical was the best choice based on their price. Since incorporating the medical alert into my routine, it has given me peace of mind, allowing me to feel less worried. During the evenings, I sometimes forget to put the device on if I need to get up at night, which is a bit of a hassle. But other than that, my interaction with Bay Alarm's customer service was fine when I contacted them to ensure everything was working properly.

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      Verified purchase
      Staff

      Reviewed June 26, 2025

      I liked what I saw when I did an internet search. Bay Alarm’s positive customer ratings and reasonable costs stood out. Although we weren't experiencing any particular issues, I wanted to ensure a sense of security for my family. My interactions with the company's representatives were professional and comfortable, contributing to a satisfactory experience.

      In terms of day-to-day impact, my family member using the device seems to be sleeping more comfortably. It also grants peace of mind to family members, making it a worthwhile investment in security.

      Overall, I am highly satisfied with my decision to opt for Bay Alarm Medical and would undoubtedly recommend their services to friends.

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      Verified purchase
      Customer ServiceStaffBilling

      Reviewed June 26, 2025

      I signed up for Bay Alarm based on ads I read and a conversation I had with a rep, Michelle. My only disappointment was I have not been able to connect with her after I got this system. I had questions afterwards and there has been no response back from her. Once the sale was done, it felt like I was just another completed transaction.

      I've been offered free systems, which I've considered going with because I don't have the money, but I really appreciate Bay Alarm's GPS feature. I've had a few falls—thankfully without losing consciousness—and the alarm provides reassurance given my fall risk. Interacting with Bay Alarm's representatives overall has been positive. When I wanted to change my billing date, the process was smooth. They've also been extremely helpful when I’ve accidentally triggered the alarm or needed emergency assistance.

      The alarm system has had a life-changing impact on me. It has boosted my confidence to go out and reassured my family, making them comfortable with leaving me alone. Living with MS and needing to use a walker, the system's support has been invaluable and truly freed my mind.

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      Verified purchase

      Reviewed June 26, 2025

      I found Bay Alarm through Consumer Reports and was impressed by their positive reviews. I decided to get it for my father and I'm very pleased with its quality and would give it top marks, even though we've not had any emergencies requiring its use just yet. Our experience has been absolutely flawless, and we're extremely happy with the product.

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      Verified purchase
      Fall Detection

      Reviewed June 17, 2025

      The device is for my mother. She's had hip replacements and was falling quite a bit and lives by herself. Since she lives alone, having a reliable medical alert device was essential for her safety and our peace of mind. Both the watch and necklace options were considered, though we found the watch strap didn’t hold up well initially. Thankfully, the necklace has been a better fit, staying on securely.

      The process of checking the device is straightforward, and it gives us reassurance knowing my mom can easily press a button when needed. This is in contrast to another company we tried earlier, whose button was too difficult to activate. The base unit acts as an additional support system with an option to speak to someone, enhancing the sense of safety. My mom might not be eager about wearing the device, but she understands the importance and has used it when necessary.

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      Bay Alarm Medical Company Information

      Social media:
      Company Name:
      Bay Alarm Medical
      Company Type:
      Private
      Year Founded:
      1946
      Formerly Named:
      Bay Alarm Medical
      Address:
      2600 Stanwell Drive
      City:
      Pacheco
      State/Province:
      CA
      Postal Code:
      94520
      Country:
      United States
      Website:
      www.bayalarmmedical.com

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