Bay Alarm Medical

Originally contacted them 2 years ago to get a medical alert bracelet for my aunt who was going to be home for a weekend alone. They were super nice and friendly. The cost of the service is very reasonable. My aunt fell down this week and they had an ambulance there in almost no time. I am impressed. Thank you Bay Alarm.

When PG&E cut power to my area with inadequate notice, I was left without power to the Bay Alarm device. I received a call a few days later responding to my telephone call advising Bay Alarm of that fact and asking that they not call me in the middle of the night because they were seeing that my device was not working. They complied with my request, and the callback was a followup. I was completely satisfied with the way they responded. My one suggestion to them is that they identify themselves on Caller ID rather than just showing that they are a Toll Free Call, as many folks (including me) don't pick up the phone unless they know who's calling.

After reviewing all kinds of products & companies, Bay Alarm was selected. The many questions that our family had were ALL answered professionally and kindly by 'Casey'. We kept Casey's phone number and ordered you product. Shipment (standard) came much quicker than expected. Set up with Casey's help was very easy. A few 'tests' were conducted with Casey on my cell phone. All is well. I want to commend Casey for ALL of her time she spent with me and my family members. She, along with other reps that I called, are very well trained representatives. The internet reviews also state your service is Top Notch. Again, thank you to Casey are your entire group. Take Care & Enjoy Life.

I chose Bay Alarm Medical to provide for in-home medical alert primarily for my wife who has had heart problems and I don't like being away for long with her alone. The base system works great, but I also got the mobile GPS button for the times she is out and about by herself. The beauty of that device is that it connects by means of cell phone service to the call center but also provides them with your exact location through GPS tracking. We have often tested that feature while traveling and the system never fails to pinpoint our exact location -- to the house number where we may be or the hotel in which we are staying. You speak to the monitor center through the device and even if you are away from home and unsure of your location, they can find you. The folks at Bay Alarm Medical have been extremely helpful and courteous every time we have had contact with them. Their service is excellent and the prices are very reasonable.

Appears to work as promised. I was outside mowing the yard and suddenly an ambulance shows up. Apparently, I accidentally pressed the emergency button. Since I was outside, I did not receive the verification call. The EMTs were very understanding and said it happens quite often. My emergency contacts were also contacted. So far, I am very pleased with the service.

Was working in yard and alarm was triggered. I'm sure I did not push the button, but battery almost five years old, so talked to nice CSR and ordered a new button. Mail, just this minute arrived and new button included. Was sorry to bother EMT's and my contact people, but really, really glad the system works. Keep up good work, you are super to deal with.

Fall detection was tested numerous times with negative results. We intentionally dropped the unit on the carpet, then the laminate flooring and couldn't get the unit to indicate a fall. Agent is sending a new button. Very pleased with assistance given.

I was terribly disappointed with Bay Alarm Medical. My device was not shipped to the address that I specifically requested. I called the company and it took 2 1/2 days to have customer service return my calls. I was told "it was probably due to high volume." This was inexcusable in a "life supporting" company. Now, having cancelled, due to their sloppiness, they expect me to pay for shipping back. Just terrible!

Life line fall detection not working consistently - The technician was very helpful, patient, pleasant, and competent. I believe my problem was solved. Having fallen several times with no alarm and no way to contact anyone was very frightening. After lying on the floor for 2 & 1/2. Hours, someone came to my rescue but this is what I am paying your service for. Let's hope the replacement button works properly. Again, your technician was EXCELLENT. Let's do the same for the system.

Agent was courteous, professional & efficient. Email was sent, I called and everything was taken care of in under 2 minutes. The transaction was smooth & seamless. Bay Alarm has been an excellent choice for my family. Thank you so much.

My first occasion to use your billing service. Your representative was knowledgeable and professional. She understood the situation (change of billing data) and resolved the issue with efficiency. It only took one phone call and one transfer to reach your representative. Thank you.

Our experience thus far with Bay Alarm has been quite positive. My spouse inadvertently caused his wrist alarm to go off while on the property. Ultimately when he arrived in the house the phone had been ringing with no response from him. Needless to say, within minutes we had two police officers at the door to check on him and to make sure he was OK. Again, Bay Alarm has not disappointed our family!

Good customer support and easy to use, all of my concerns were answered. The price seems standard for industry. Would like to see gps system's price come down. Insurance on main unit should be less and one time fee. Overall happy with unit.

Julia is amazing, she helped me with all of my questions and answered them in a timely manner! With her help, I went ahead and purchased the on-the-go option for my grandmother! Now I can breathe easier knowing she will get instant help because I am hundreds of miles away!

I was very happy with the lady that corrected my new card information. She was easy to talk to and efficient. The staff was direct and helpful. I have had Bay Alarm for two years now and it is a very good co.

My father has used Bay Alarm for many years, paid $225 annually plus, and is now in assisted living and doesn't need it anymore. Tried to cancel, woman on phone was nice & told us just to send an email but now we have just rec'd a letter saying we need to send in old equipment or pay $295. Equipment is old and obsolete. I really feel Bay Alarm is being greedy and gouging the elderly.

We researched and decided that this was the company for my mother. Everyone we spoke to were so nice, helpful and professional. Unfortunately, the device was not able to pick up the AT&T cell tower and it would not work inside my mother’s house. It worked across the street! Thank you anyway. I’m sorry to not be able to use your system.

I received my equipment and then separately received instructions for the installation. I had one question, called the # provided in the instructions and 10 minutes later was set up and ready to go. The responders on the initial phone call and during the test were very clear with their instructions and professional.

The man gave me good instructions how to shut it off so I could go back to Indiana. Very professional but friendly. I don’t understand which way is the highest on your stars, but that’s what I would give him. Thank you.

Needless to say having Bay Alarm. Gave us peace of mind. Whenever, and quite often, we hit the alarm for Mom the Operator answered immediately. EMS & the NYCFire DEPT came many times. Their quick assessment saved her life! We were blessed!!!

The Customer Service staff has been pleasant and helpful getting things set up correctly. The alarm personnel have been responsive when testing the unit to make sure it is working properly. I hope to never have an emergency, but feel like this would help.

Excellent response time and knowledgeable customer service team. Very helpful with battery replacement as well as when assisting with closing this account. This system was required while I worked as a single entity in a remote location for my company, but I am retiring now.

I placed this order and paid an extra $30 for expedited shipping. It arrived at my parents home in Houston, TX on 2/20 and I arrived a day later and hooked up the unit. During the testing of the unit it only said "Calling for help" and then it did nothing. I called customer service and had to leave a message. No one ever returned my call.

Victoria was exceptional. She provided stellar service, was knowledgeable, patient and efficient. She followed up with me in a few days after our initial conversation and because of her dedicated attention and process, she gained my trust and was able to obtain my commitment to purchasing the product. Her sales, service and client skills are exemplary and should be recognized. Thank you for making this easy did my Victoria. During this difficult time with my mom and her health concerns you provided us with a solution and made it easy for us. Thank you!!!

We both received phone calls two nights in a row on our cell phones that we had a low battery problem with our alarm system. We checked the console and it seemed to be fine. I called in today and talked to a technician and she found the problem immediately. Said the problem was a low battery in my necklace and she would exchange it for a new one. She solved the problem quickly and efficiently! Thank you Bay Medical for having such knowledgeable staff to solve your customers problems!

I responded to a form letter sent to my Mom, Donna **, about a monitoring issue. I did receive an email prior to the letter but it looked suspicious because it said that Bay Alarm was unable to get in touch with our “phone tree”. If that had not been in the email I wouldn’t have been so suspicious. My Mom and I are retired and home constantly and we are the first two on the list.

Due to crazy weather had 14 inches of snow yesterday, which caused a power outage for around an hour. Today received email asking me to call you. Requested to test my equipment to see if functional. Did as requested and system now operable. Quite impressed with your service.

Called Bay Medical for some phone numbers changes to my mother's account. The agent on the phone was courteous and professional. I was able to make a 3 phone number changes and the agent also recommended to me a few very important tips about how listing too many people will affect the last call to 911. I made changes to the list based off the conversation. Thank you!!

BAY ALARM offered my 89 year old mom a decent bargain for a medical alert system; which on one occasion saved her life; due to the speed and efficiency of their staff. The equipment was easy to connect, and worked well, even with my mom's poor hearing.

Fazilat was courteous, professional, and very helpful in helping to renew the medical alert service. Bay Alarm Medical has been consistently helpful when assistance was required and during times of account renewal. It is an easy choice to recommend Bay Alarm Medical to others with a similar need.