Bay Alarm Medical

I just wanted to let you know that I had to update my credit card info and change something on my account and the people that helped me were kind and very helpful. I like that someone answers the phone and I didn't have to push a bunch of numbers to get to a live person. Both people that I talked to were very sweet and very helpful and informative. I appreciate the peace of mind knowing that my Dad will have someone to talk to if he falls. Thanks to Jessica and I don't remember the name of the first man I talked with, but he was great as well.

We purchased Bay Alarm system when my mother insisted she wanted to remain in her home. The alarm system worked great for my mother. She had fallen in her home and was stuck between the chair and table. Bay Alarm contacted us immediately and we were able to get to her promptly and help her. They stayed on the line and relayed from us to her on the estimated time for us to arrive. It helped relieve her anxiety knowing someone was on the line with direct communication.

Finally setup system for mother. Setup support was awesome. Then realized I had been charged for 4 months prior to setup. No one mentioned when I purchased and agreed to contract that it needed to be set up right away. Don’t think it’s fair that I was charged and unit was still in box. Billing had no empathy for the fact that an older person could not set it up. All I ask is for where it states that I must set it up within a period of time. Billing was rude and not very understanding. Unacceptable. I hope to see the contract in my email as I ask the billing agent to send. Karl

I called the call center because my 96 year old neighbor is signed up for your service. The wait time was ridiculously long. I waited over 40 minutes to talk to someone. That is not acceptable. I'd give that 1 star if I could. However, the person who handled our call would have gotten 5 stars. I wish I knew her name. You probably can find out and you should. She was patient, courteous, kind, funny, and gave me an indication she was there for more than just taking care of my needs, she seemed like she actually cared about my neighbor and myself. Please let her know that she is responsible for turning a difficult situation into one of satisfaction. She's a great reflection of your company...NOW...please fix the phone hold situation. Regards, Michael **

I would like to commend a customer service representative with the name Zack. He was very polite and professional with an old frustrated man. I can say that the company in Utah and Idaho are excellent, but getting to Bay Alarm is terrible, they transfer to Bay Alarm and sometimes disconnected after waiting with no human contact. Today I tried again, your answering service was prompt and even took my # if we were disconnected. Today I got an answer at Bay Alarm and after 9 minutes I was informed I was 14 in line. After 30 minutes Zack answered and was very patient with an old frustrated customer, I don’t know what happens when the connection is not completed.; In the past nothing or someone finally calls back, not real responsive!

My sister got my mother the wearable device that can connect her to the operator at the push of a button. My mother never wears device because she complains that it turns on by itself. I did not believe her until I wore the device around my neck: it sent an alert after 2 minutes I wore it and I was only sitting down talking to my mom; it has a motion sensor that supposedly activates the alarm automatically when it detects a fall; however sensor appears too sensitive and any sort of motion appears to set it off. My mother says that medical alarm unit is for bedridden living mummies who hardly move at all...

Alert system works as they describe it my issue with them is customer service. A lot of confusion about which item is causing alert system to go off if not done by you. Also when there is an item problem message doesn’t get transferred to correct place and there were alerts sent to everyone on list. Difficult to get through to get a problem like that get taken care of.

The service Bay Medical provided was great. The few times it was used, the service was very prompt and given in a very kind and calm way. And when we tested the system on occasion, it was always an easy process. The return process was easy and the customer service representatives are very nice, professional, patient, and helpful!

I’m shipping back the base unit and has some questions, so I called - it took a while to get an customer service person, but it was a Monday after the holidays so I waited. My questions were answered in detail, so I’m happy!

Very easy process to order and set up. Every time we did a system check the BAM person was very professional, kind and immediate. The equipment is simple and reliable. Would recommend to anyone! The pendant was easy to use and we ordered a beautiful charm to snap the pendant into and made a nice necklace if you did not know it was a medical necklace!