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Bay Alarm Medical

Bay Alarm Medical
Overall Satisfaction Rating 4.65/5
  • 5 stars
    121
  • 4 stars
    12
  • 3 stars
    6
  • 2 stars
    1
  • 1 stars
    2
Based on 142 ratings submitted in the last year

For over 60 years, Bay Alarm Medical's singular mission has been to protect the most important things in life: family, health and independence. We pride ourselves in providing the highest level of safety, honesty and customer service. All of our clients are fully protected with industry-leading medical alert systems and backed by one of the nation's most reliable 24 hour medical alert emergency call centers.

Bay Alarm Medical Gallery (1)

BOTTOM LINE

Bay Alarm Medical offers a comprehensive menu of products and services without long-term contracts. Add-ons can get pricey, but there are budget options to cover the basics.

PROS

  • GPS technology
  • Optional automatic fall detection
  • 30-day free trial

CONS

  • Add-on services can get expensive

Top Bay Alarm Medical Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

Bay Alarm Medical has been very helpful, courteous, and knowledgeable in ordering and assisting after delivery with questions and set up. We called back and added the bracelet to our order, and they handled it promptly. Thank you for your assistance.

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Rated with 5 stars
Verified Reviewer Verified Buyer

Every one was patient with me. They stayed on the phone until it was fully tested.. It was a relief to know that all the systems were active. All of my questions were answered and I was encouraged to test every month. Thank you.

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About Bay Alarm Medical

Bay Alarm Medical provides 24/7 emergency response services at a competitive price. With the push of a button, a Bay Alarm Medical operator connects with emergency personnel or the user's approved emergency contacts. 

Bay Alarm Medical alert devices are made in the United States and connect to U.S.-based monitoring centers. Wireless Bay Alarm Medical alert devices run on the AT&T cellular network but don’t require an existing AT&T account — cellular service is included in the cost of the device.

Bay Alarm Medical alert packages

Bay Alarm Medical offers discounted bundle packages for medical alert devices used in the home and on the go.

  • In-Home Medical Alert: The Bay Alarm Medical in-home medical alert is designed to be stationary at home but is lightweight enough to move around the house. It accesses help with the push of one button and provides a 32-hour battery backup. Reception is clear and easy to understand, and the service can include automatic fall detection.
  • Mobile GPS Help Button: Powered by 4G LTE, the Mobile GPS Help Button summons emergency medical help when needed. The unit includes GPS technology that informs emergency operators the exact location of the user, allowing users independence from checking in with others while providing caregivers the ability to monitor movements. The wearable, lightweight and barely noticeable device features clients tracking and optional auto fall buttons.
  • In-Car Medical Alert: The In-Car Medical Alert can provide peace of mind for users who don’t want to give up the ability to drive their car. Users can summon help, and the device instantly detects a crash. It provides two-way communication if help is called. The device plugs easily into the car’s cigarette lighter/12V auxiliary power outlet and maintains a GPS signal, letting caregivers track the driver and document trip information. Add-ons include in-home medical alert buttons and GPS buttons to carry all the time.
  • 360° Protection Bundle: This has all of the Bay Alarm Medical services available in one package. With the 360° Protection Bundle, users can access the In-Home Alert, Mobile Alert and Car Alert systems. It’s a comprehensive bundle that comes with an all-in-one discount that has every potential place for emergency calls covered. This package can include fall detection, wall buttons and lockboxes.

Bay Alarm Medical price comparison

Bay Alarm Medical pricing depends upon the user's chosen bundle. Occasionally, a Bay Alarm medical promo code will be available for a discount.

ProductBasic ProtectionPreferred ProtectionPremium Protection
In-Home Medical Alert$19.95/month$39.95/month$59.95/month
Mobile GPS Help Button$29.95/month$39.95/month$49.95/month
In-Car Medical Alert$29.95/month$49.95/month$59.95/month
360° Protection Bundle$59.95/month$69.95/month$79.95/month

Bay Alarm Medical accessories

Bay Alarm Medical accessories can be added to the different medical alert plans for extra protection.

Lockbox
  • $39.95
  • Combination-style lock
  • Holds up to 5 sets of keys

The Bay Alarm Medical lockbox goes on your outside door and is programmed with an entry code emergency personnel can access when they respond to an emergency inside your home. It protects your property and it protects you from having to let them in.

Help Buttons
  • $1.95 per month
  • Up to 1,000' coverage
  • Waterproof

Additional medical alert buttons are available for you, your spouse, and any roommates or family members who live with you. You can wear it around your wrist or neck for mobility, it's waterproof, and its battery has a five-year lifespan. You can get each extra buttons for an additional $1.95 per month.

Wall Button
  • $2.95 per month
  • Waterproof
  • 5-year battery life

Bay Alarm Medical wall buttons should go in high-risk and high-traffic areas around your home, where you can easily press them for help. They’re extremely easy to see, waterproof and highly adhesive. If you don’t want to wear a button all the time, buy a single wall button for $2.95 per month or four for $10 per month.

Protection Plan
  • $5 per month
  • Supports up to 1,800 watts
  • 600 Joule surge protection

The Bay Alarm Medical Protection Plan provides additional peace of mind by keeping your medical alerts safe from power surges, flood, voltage spikes or other damaging incidents. The plan includes surge protectors, lights and warranties. The cost is $5 per month and covers up to $300.

Vile of Life
  • $8.95
  • Provides medical information to EMS
  • Durable plastic with magnetic strip

The Vial of Life is free with a new subscription or can be purchased separately for $8.95. It’s great for anyone who wants to keep all medical and contact information in one place. If you cannot communicate when emergency personnel arrives, they only need to look at this information.

DSL
  • $24.95
  • One-time charge
  • For In-Home Medical Alert systems

If you’re using high-speed internet in your home through DSL, you want to keep the signals from getting crossed. A DSL filter will do that, and if you don’t have your own, you can buy one directly from Bay Alarm Medical for $24.95.

HIGH-SPEED PHONE CORD
  • $9.95
  • One-time charge
  • 25” long

Bay Alarm Medical offers a 25-foot high-speed phone cord that’s compatible with both analog and digital applications. For some, a longer cord can allow more flexibility where the base station is located. 

Bay Alarm Medical Reviews

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2 featured reviews
How do I know I can trust these reviews about Bay Alarm Medical?
How do I know I can trust these reviews about Bay Alarm Medical?
  • 2,779,025 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2020

I called the call center because my 96 year old neighbor is signed up for your service. The wait time was ridiculously long. I waited over 40 minutes to talk to someone. That is not acceptable. I'd give that 1 star if I could. However, the person who handled our call would have gotten 5 stars. I wish I knew her name. You probably can find out and you should. She was patient, courteous, kind, funny, and gave me an indication she was there for more than just taking care of my needs, she seemed like she actually cared about my neighbor and myself. Please let her know that she is responsible for turning a difficult situation into one of satisfaction. She's a great reflection of your company...NOW...please fix the phone hold situation. Regards, Michael **

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 17, 2020

    I would like to commend a customer service representative with the name Zack. He was very polite and professional with an old frustrated man. I can say that the company in Utah and Idaho are excellent, but getting to Bay Alarm is terrible, they transfer to Bay Alarm and sometimes disconnected after waiting with no human contact. Today I tried again, your answering service was prompt and even took my # if we were disconnected. Today I got an answer at Bay Alarm and after 9 minutes I was informed I was 14 in line. After 30 minutes Zack answered and was very patient with an old frustrated customer, I don’t know what happens when the connection is not completed.; In the past nothing or someone finally calls back, not real responsive!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 28, 2020

    I had questions about my mother's necklace device, it had been accidentally triggered. I needed to know if there was something wrong with the device and if there was something that needed to be corrected or upgraded. The the customer associate, John, was able to answer them. He was kind, efficient and knowledgeable.

    Bay Alarm Medical response

    Hi Holly - Thank you for your feedback regarding your recent experience. We are pleased to hear, John, was able to assist you and provide the proper customer care. We are certainly glad that it was just a false alarm and mom is doing well. Please remind mom to test the device at least once per month. Feel free to give us a call to run a test with her over the phone or if there are any other questions.

    Thank you,

    Bay Alarm Medical

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 13, 2020

    I received a low battery warning for my dad's medical alert machine, and was very concerned. I called your number, which was given in the original voicemail message, and was delighted with the competent person who helped me. She checked on my dad's system and told me that it was the main unit that had showed a problem, but that it now was working fine. Had he experienced a brief power outage? Yes, he had. She also explained that the battery life of both the main unit and wrist button are monitored, so I would be notified well in advance when a new wrist unit was needed. This is a great relief to me, and I was thrilled with the kindness and competence of your employee as she explained this aspect of your system to me. Thank you!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 10, 2020

    I ordered the Bay Alarm Medical Alert system for my mom in December 2019. The packaging was great and the instructions were clear and easy to understand. It took about a minute to set up and then we tested the system with great response. The next day, I completed the paperwork and forms for any first responders— who to contact, how to get into the house, etc. I decided to mail my paperwork with instructions to the Bay Medical team and first responders instead of faxing or emailing.

    The Bay Alarm Medical paperwork was clear that until they received the instructions from me, they had no liability in taking action on any calls. Unfortunately, my mom fell within a couple days of connection, she pressed her neck device and was too far away to hear a representative on the speaker. The response agent didn’t have my instructions and still called 911 for an ambulance and my mom was taken to the emergency room. I was highly impressed with the system and the process and have already recommended it to an elderly neighbor and to my friends and family on social media. Thank you for what you do!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 4, 2021

    The service Bay Medical provided was great. The few times it was used, the service was very prompt and given in a very kind and calm way. And when we tested the system on occasion, it was always an easy process. The return process was easy and the customer service representatives are very nice, professional, patient, and helpful!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 28, 2020

    I’m shipping back the base unit and has some questions, so I called - it took a while to get an customer service person, but it was a Monday after the holidays so I waited. My questions were answered in detail, so I’m happy!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 26, 2020

    Very easy process to order and set up. Every time we did a system check the BAM person was very professional, kind and immediate. The equipment is simple and reliable. Would recommend to anyone! The pendant was easy to use and we ordered a beautiful charm to snap the pendant into and made a nice necklace if you did not know it was a medical necklace!

    Bay Alarm Medical response

    Hi Susan - Thank you for taking the time to review us. It is greatly appreciated. We are so happy to hear that our representative was able to assist you and provide you with quality care and kindness. Your recommendation means a lot to us. Thank you again. Please do not hesitate to reach out if you need anything else.

    All the best,

    Bay Alarm Medical

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 24, 2020

    On Dec 21st (Monday) I spoke with a saleswoman. I wanted to purchase the services for my cousin Carolyn **. She was in the hospital and coming out shortly. The sales woman assured me that the unit would ship that day or the next and it would be 3 to 5 days in transit. So I ordered the unit and service. No shipment that day or the next so I called and was told by customer support that the unit would ship on Tuesday or Wednesday. No shipment. On Thursday I called again and was told the unit would ship today. Today I received an email saying a tracking number was assigned but no record of the item in the postal system, just a record of the tracking number. The saleswoman said it was being shipped UPS. The shipment is actually being shipped via USPS.

    USPS has been sending me notices nearly every day saying they are experiencing high levels of mail and much will be delayed. This was another lie when the saleswoman said it would be shipped by UPS. She lied to get the sale. I think you should find this sale and explain to her that sales people should not lie to customers. I am totally pissed off and may cancel this if not received by Dec 31st as promised by the customer support person.

    Bay Alarm Medical response

    Hello - Thank you for taking the time to share your feedback regarding the shipment of your order. We have already relayed your feedback with the appropriate supervisor and they will be taking a look at the account, notes made, as well as auditing the phone call. We will definitely take your feedback as a training opportunity for our representative. Our team takes pride in being ethical, honest, and trustworthy - so we do not believe this was an intentional act, but more of a miscommunication. We are happy to see your order did arrive before 12/31. While the processing was delayed due to the holiday season, it did arrive within 4 days. We apologize for any frustration and inconvenience this has caused. Again, we truly appreciate you bringing this to our attention and we will be working closely with the representative to ensure we provide more training to help them succeed. Please give us a call should you need further assistance with installation or testing - we're always happy to help! Please send our best wishes to Carolyn.

    All the best,

    Bay Alarm Medical

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 23, 2020

    I tried to call Customer Service multiple times between Dec. 7 and 22. I sat on hold for an average of 20 minutes each time before giving up. Finally, after 25 minutes on hold Dec. 22 June answered the phone. She was professional and polite, but unfortunately was unable to answer questions related to a Nov. 25 issue (I was promised a call on this issue which I never received).

    Bay Alarm Medical response

    Hi Lisa - Thank you for your feedback regarding your recent experience. We are so sorry to hear that we were unsuccessful at assisting you. Could you please email us at support@bayalarmmedical.com with further details so we can ensure we get you the help needed. We look forward to speaking with you.

    Thank you,

    Bay Alarm Medical

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    Bay Alarm Medical FAQ

    How do Bay Alarm Medical alert devices work?
    The Bay Alarm Medical device works reliably and efficiently in three easy steps. First, the user will encounter a problem and press the button on their mobile, in-home, wall-mounted or car emergency device. A trained emergency operator immediately accepts the call, finds your location and identifies what you need. Then, the operator will contact family members, neighbors or a trusted friend to assist you. The operator can also dispatch emergency medical attention if required.
    What is Bay Alarm Medical’s average response time?
    Bay Alarm Medical’s average response time is about 45 seconds, and most calls are answered in less than a minute.
    Does Medicare cover Bay Alarm Medical alert systems?
    No, Medicare doesn’t cover any of the emergency alert devices through Bay Alarm Medical.
    Do I have to sign a contract to get a Bay Alarm Medical alert system?
    No, no long-term contracts required to get a Bay Alarm Medical alert system.
    What is Bay Alarm Medical’s cancellation policy?
    Bay Alarm Medical does not charge cancellation fees as long as you return all equipment in its original packaging.
    When is Bay Alarm Medical customer service available?
    Bay Alarm Medical customer service is available by phone Monday–Friday from 6:00 a.m.–7:00 p.m., plus Saturday and Sunday from 8:00 a.m.–12:00 p.m. and 12:30 p.m.–4:30 p.m., PST.
    Does it cost extra to add my spouse to Bay Alarm Medical monitoring service?
    No, free spouse coverage is included in Bay Alarm Medical’s packages.
    Where are Bay Alarm Medical monitoring centers located?
    All operators answering emergency calls are based in the United States. Centers are in California, Idaho and Utah.
    Does Bay Alarm Medical offer a warranty on medical alert devices?
    Yes, Bay Alarm Medical base and mobile alert systems are protected by a warranty as long as the defect or problem occurred because of normal wear and not due to abuse, misuse or neglect. If your Bay Alarm Medical device wears out or is defective, the device will be replaced at no cost to you.
    Does Bay Alarm Medical offer a free trial period?
    Yes, you can use the Bay Alarm Medical device for 30 days risk-free — if you decide you don’t like the device at the end of the trial period, return it for a full refund.
    Does Bay Alarm Medical require a landline?
    Bay Alarm Medical devices don’t require a landline, though Bay Alarm Medical has systems that are compatible with a landline if you already have one. If you don’t, you can use the in-home cellular service or the GPS model.
    Are Bay Alarm Medical mobile medical alert systems waterproof?
    Bay Alarm Medical equipment is waterproof and can safely be worn in the shower or while taking a bath. Wall alert systems are also protected against steam and water.
    How much does Bay Alarm Medical cost per month?
    Cost of Bay Alarm Medical per month begins at $19.95 and increases according to plan level. Bay Alarm Medical monthly costs depend on the device and the service selected.

    Do we recommend Bay Alarm Medical?

    Yes. With 24/7 monitoring service and GPS-enabled devices, optional fall detection and additional protection plans, Bay Alarm Medical offers emergency response systems to suit many lifestyles and budgets. Bay Alarm Medical alert reviews indicate exceptional customer service and easy installation. Plus, you can try a Bay Alarm Medical device for 30 days to see if its a good fit without any risk.

    Bay Alarm Medical Company Information

    Social media:
    Company Name:
    Bay Alarm Medical
    Company Type:
    Private
    Year Founded:
    1946
    Formerly Named:
    Bay Alarm Medical
    Address:
    2600 Stanwell Drive
    City:
    Pacheco
    State/Province:
    CA
    Postal Code:
    94520
    Country:
    United States
    Website:
    www.bayalarmmedical.com