Bay Alarm Medical

Needless to say having Bay Alarm. Gave us peace of mind. Whenever, and quite often, we hit the alarm for Mom the Operator answered immediately. EMS & the NYCFire DEPT came many times. Their quick assessment saved her life! We were blessed!!!

The Customer Service staff has been pleasant and helpful getting things set up correctly. The alarm personnel have been responsive when testing the unit to make sure it is working properly. I hope to never have an emergency, but feel like this would help.

Excellent response time and knowledgeable customer service team. Very helpful with battery replacement as well as when assisting with closing this account. This system was required while I worked as a single entity in a remote location for my company, but I am retiring now.

I placed this order and paid an extra $30 for expedited shipping. It arrived at my parents home in Houston, TX on 2/20 and I arrived a day later and hooked up the unit. During the testing of the unit it only said "Calling for help" and then it did nothing. I called customer service and had to leave a message. No one ever returned my call.

Victoria was exceptional. She provided stellar service, was knowledgeable, patient and efficient. She followed up with me in a few days after our initial conversation and because of her dedicated attention and process, she gained my trust and was able to obtain my commitment to purchasing the product. Her sales, service and client skills are exemplary and should be recognized. Thank you for making this easy did my Victoria. During this difficult time with my mom and her health concerns you provided us with a solution and made it easy for us. Thank you!!!

We both received phone calls two nights in a row on our cell phones that we had a low battery problem with our alarm system. We checked the console and it seemed to be fine. I called in today and talked to a technician and she found the problem immediately. Said the problem was a low battery in my necklace and she would exchange it for a new one. She solved the problem quickly and efficiently! Thank you Bay Medical for having such knowledgeable staff to solve your customers problems!

I responded to a form letter sent to my Mom, Donna **, about a monitoring issue. I did receive an email prior to the letter but it looked suspicious because it said that Bay Alarm was unable to get in touch with our “phone tree”. If that had not been in the email I wouldn’t have been so suspicious. My Mom and I are retired and home constantly and we are the first two on the list.

Due to crazy weather had 14 inches of snow yesterday, which caused a power outage for around an hour. Today received email asking me to call you. Requested to test my equipment to see if functional. Did as requested and system now operable. Quite impressed with your service.

Called Bay Medical for some phone numbers changes to my mother's account. The agent on the phone was courteous and professional. I was able to make a 3 phone number changes and the agent also recommended to me a few very important tips about how listing too many people will affect the last call to 911. I made changes to the list based off the conversation. Thank you!!

BAY ALARM offered my 89 year old mom a decent bargain for a medical alert system; which on one occasion saved her life; due to the speed and efficiency of their staff. The equipment was easy to connect, and worked well, even with my mom's poor hearing.

Fazilat was courteous, professional, and very helpful in helping to renew the medical alert service. Bay Alarm Medical has been consistently helpful when assistance was required and during times of account renewal. It is an easy choice to recommend Bay Alarm Medical to others with a similar need.

I was very pleased with my customer support experience. Your representative was pleasant, capable and ultimately successful in solving the problem I had setting up the system for my wife. I wish I remembered her name - she did a fine job.

I have not needed to use Bay Medical Alarm yet but feel comfortable that they are available. Once while my daughter was setting the system up, she had to disconnect the electricity briefly and we were surprised that someone responded so quickly.

I found wearing the GPS monitoring and fall detection system bulky to wear clipped to my waist (especially with a beltless dress). Also, if I were falling, I perceived the button for the alarm less accessible than a lanyard type. So, I am shopping for a more aesthetically and accessibly pleasing system. Bay Alarm Medical was professional in handling my cancellation request. They informed me that I could keep the equipment, and request future monitoring if I desired.

When my dad activated his alarm this morning 1/31/19, the company did not call me on my home phone, they called an incorrect number which had been disconnected. I was checking with the company to be sure all contact numbers were accurate. Shontay did an excellent job confirming my father's contact numbers and was reassuring and understanding. Everything was resolved to my satisfaction.

The man I spoke with was very helpful and considerate. I told him we no longer needed your services and he not at all judgmental. He even explained to me how to power down the unit. Thank you for the peace of mind we had while our mother was with your company.

I experienced initial difficulty with the landline unit after support tech determined that it was not compatible with your unit. An upgraded to a cell unit was required with additional cost. I agreed and it was received without the safety button. This concerned me, so another call to you. Shauntee answered all my queries and helped me with installation. She is most knowledgeable, helpful and personable. My heartfelt thanks.

I accidentally tripped over the power cord to the base unit. I had forgotton that wall outlet had the top plug was a switched plug commonly used for bedroom lamps. It took a couple tries when the agent suggested using the lower plug. It was a standard plug in and of course worked. Agent was friendly and helpful. It just took a while to discover the wall plug issue.

Shauntee was professional and helpful on the phone in helping me cancel my father's subscription. She was prompt and courteous in resolving the matter. I will consider using the company again when he is ready. At the time he is not happy wearing the product and she suggested another type. We will consider at a later date.

Wonderful experience dealing with your company for my mother. Thank you for your patience and assistance while helping me navigate my mother's change in billing. Thank you again for making the process easy for me to make these changes over the phone so as to complete the process for her. Thank you.

Good service at a great price but can no longer use the alert since my mom has lapsed into deep dementia. Would recommend to others with an elder relative. Thanks for the couple of years of active monitoring. Thanks again.

I received calls about a detection of a low battery. I assumed it was due to a recent power outage in my area. Cristal walked me through the testing of my 2 devices which determined that the low battery alert was caused by one of the devices. She arranged for a replacement to be sent. She was helpful, courteous and professional.

Shauntee ** handled my request to return lockbox and to change emergency access location to my residence. She took care of my request with care and concern and was pleasant in her attitude and eagerness to help. Thank you Shauntee and to Bay Medical for great customer service.

Friendly, helpful, and kind. I was not able to use my system because my son sent me one for Christmas, so I returned Bay Alarm Medical without opening the box. I did not know that he was sending me an alarm system, so I ordered this one. Thanks for helping me order it.

Just a quick note to say "thank-you". I received exactly what I ordered, no hidden fees or charges. My mother's phone line went down for a couple of weeks and these folks were relentless on ensuring there was no problem on their end. Customer service when I set this up was excellent and when it was time to close the account, again I received compassion, support & kindness. I would recommend this company highly. I so appreciated their professionalism.

I have the base unit, pendant, and fall alert starting this week and had submitted my contact list of 4 names with their phone numbers 3 days ago. I called today to add myself (and my mobile phone) to the top of the list as first contact. If I fell and could not get to the base unit to voice a report, I could still say I was down but OK and assist specifying what help I needed. I also asked that the monitoring site call me so I could see the caller ID and forward it to my contacts so "** from Ogden,UT" would not be ignored as a robocall.

Called with reference to change in credit card information. Shauntee ** was very cordial and helpful in making the change and offered to check that equipment was operating properly. I appreciated her help and would recommend the company to others.

I received the kit but the printed instructions were not very clear on how to set it up to work. I called customer services on a Sunday and got a very helpful woman to walk me through the procedure. She was very patient and attentive. I am now set to go, in case I need the services. My complaint is with UPS. They picked up the package from you on 12/26/18 but it was not delivered to me until 1/5/19. It was lost in UPS land. FedEx is more reliable.

I received incredibly poor customer service today when attempting to get a simple billing problem resolved. Long story short - the person I spoke with said they'd have to speak with my dying Grandmother, whom they have NEVER spoken with, to get our problem resolved. I respect any effort toward consumer protection; however, I opened this account, I pay the bill, I have made 100% of the phone calls and emails about it's maintenance, etc. Never once has anyone spoken with my Grandmother regarding her unit, or requested to do so -- until today, when I was told a woman who barely knows her name must speak with a customer service rep to have a simple billing issue resolved.... for the bill that I pay. Unbelievable.

I found the process very good and my helper on the phone did well. Very pleased with the outcome to my inquiry. I needed to order a replacement bracelet for my dear elderly mom. Phone agents very helpful. Great great great.