I wanted to say thank you for such great service. Just this week I sent in the Personal Protection Plan for my mother. Today, after a fall, my mom had to push the button and ask for non-emergency assistance. Your support for her during the time of pushing the button and help arriving is greatly appreciated. THANKS for being a voice of comfort for her while she was waiting on help.
I ordered a system today for my father in law. I am looking forward to receiving and installing it. If the customer service is even close to what I received today, we will be very happy that we made the decision to do this.
Thanks for helping me order a medical alert system for my mother. Amira was very helpful and now I will rest easier. Amira answered all of my questions and was very cordial and friendly. Thanks so much!! I will be sure to recommend you to all of my friends who have elderly parents.
I've had the service since October, 2014 and up until this year luckily I never used the service. This year I had to call them twice. I had fallen and I couldn't get up (the TV ad is so true). I was amazed, the EMT's were here in about 1/2 hour. The EMT's were so kind and put me at ease right away. They made it seem – no big deal. They made sure I didn't need to go to the hospital and away they went. I can't say enough about the care and professionalism they showed.
Agent was respectful, knowledgeable, understanding and brought my concern to a positive conclusion. The issue that was addressed was as follows: Patient using the service had called Bay Alarm Medical to cancel the service entirely. That request was improper and service needed to be restored.
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Richelle was very helpful with the questions I had ordering the medical alarm system. She gave me additional information about having a lock box for emergency crews to use in case of emergency. She gave me her direct number if I had any additional questions. I felt very comfortable with her answers. She was very pleasant and knowledgeable about this product. Richelle handled my order very professional.
Rachelle was helpful in explaining the system and its costs. However, for some unknown reason her email went into my junk mail. I received a voice mail asking that I respond to your message and when I did not see it in my inbox that's when I checked the junk mail and found it there.
Was not sure who to call in regards to changing location of emergency key to gain entry to my Mother's home. The lady who answered my call was absolutely wonderful! She was so friendly and knowledgeable. With a few question she was able to take care of everything. She made it so easy to change something so important for the well-being of my Mother in case of a emergency. I am so thankful that I chose Bay Alarm for my Mother of 89. It's a relief that I have one less thing to worry about! Thank you. New.
I was asked by my in-laws to both research and determine the best in-home medical alert system for their purchase. My father-in-law recently suffered a stroke and this necessitated such an investment for them. I will tell you that I did a great deal of research comparisons and opted with your company as my choice in large part because of your employee Rachelle **.
Rachelle was open to both my initial lengthy vetting with efficiency in succinct answers to my questions but more importantly at the time of actually completing the purchase over the phone in a family conference call from my in-laws home. I was able with Rachelle's help to do all the preliminary set up with her ahead of time so that very little had to be worked out within the family conference call the following day. I explained to Rachelle that I wanted the process finalized as much as possible prior to the my in-laws' involvement over the phone as at their age are not always patient when confronted with a multitude of choices! I also could count on Rachelle that I could reach her with an immediate turn around on my call to her the next day as soon as my husband and I arrived at his parent's house an hour and a half drive from us.
Rachelle called back at my message quickly as agreed and not only did we review all that we had set up prior by phone but also she answered the questions of both my husband and his parents. This she did with an expertise that also included casual shared laughter and sweetness on her part. The agreement came immediately for on line signature as well the UPS tracking record information. Your company should be very proud of your representative, Rachelle **, as she does you proud! I hope she will receive the merits she deserves!
Rachelle ** gave amazing customer service. She was knowledgeable and helpful. She was courteous, polite and friendly. She showed the utmost professionalism and I am very pleased with her service and would recommend Bay to anyone I know looking for an alert system.
I worked with Rochelle. She was friendly, helpful, and answered all of my questions regarding the alert system. She was great. BUT I would recommend that the irritating beep noise in the background be removed. There are silent recording devices.
I am purchasing this device on behalf of my mother. Ms. Rachelle ** was very helpful on the phone in answering all my initial questions and in my follow up call. She spoke clearly and carefully, which is important for older customers. She sounded confident and careful in her answers to be accurate and straightforward.
I was surprised with the understanding and swiftness of the online chat rep. She locked in on what I needed and wanted and immediately had a telephone rep call me within 5 minutes. I'm signed up and waiting for my wristband.
Hi John - We appreciate you taking the time to share your experience with our services. We hope that you are feeling much better. Thank you for trusting in us to be there for you and keep you safe. Please feel free to give us a call if you need anything else. We are here for you John. Sincerely, Bay Alarm Medical
Original review: Oct. 18, 2016
I was very weak and was unable to get up from the bed, could not get to the phone. I pressed the button on my necklace and within minutes my daughter and the EMT were there to assist me. I am currently in rehab after a week in the hospital where all tests were negative. I was reluctant to use this but I am a believer now. Thank you again for your quick response.
I could not have asked for a better experience!! Rachelle ** was both kind and professional. She was quite knowledgeable about the product and answered every question I asked her. Thank you Rachelle for your help and your kindness!
Hi Barbara! Thank you so much for sharing your feedback. We hope your mom is recovering well from the fall she had prior to having our system. We are glad to hear you guys felt safe and comfortable in choosing our system and services, Rachelle is glad to hear how happy you guys are. Please do not hesitate to give us a call if you need anything else. Best regards, Bay Alarm Medical
Original review: Oct. 17, 2016
Rachelle was very warm and caring when I called. My 84 year old Mom fell and broke her hip 3 weeks ago. She was fortunate enough to reach her cell phone or I wouldn't have found her till 15 hours later. Rachelle was very helpful in getting me set up with the systems I needed for my Mom to be safe and comfortable in her home. I researched online before selecting your company based on the positive reviews. Thank you.
Hi Stanely! Thank you for sharing your feedback. We are glad to hear Trish provided you with great customer service. If you refer a friend make sure they tell us, so both you and your friend receive a 1 month free credit :) You will get one for every friend you recommend, there are no limits! Give us a call if you have any questions. Thank you, Bay Alarm Medical
Original review: Oct. 17, 2016
After being recommended by a friend, I contacted Bay Alarm Medical to inquire about their services for my 82 year old mother who presently lives alone. Trish was very helpful. She explained all of my options assisting me with selecting the best system for my mother's living situation. Trish was very professional with no pressure. I know several families faced with similar circumstance as mine, when asked, I have no reservations recommending Bay Alarm Medical.
I chose Bay Alarm Medical device after researching various medical alert devices and noting that the Bay Alarm Medical alert device, as well as the company, were consistently highly rated. I am very satisfied with the device and the customer service.
Julianne was very helpful and answered all my question regarding upgrading my current equipment. I am researching adding GPS equipment and she gave me all the information, and was not pushy, when I said I was going to check out other companies. Due to this pleasant CS rep I have decided to continue my current alarm package and add the GPS equipment to it. Happy customer!???
Hi Amy - Thank you for sharing your experience with us. We are glad everything went well when testing the system. Its definitely important for customers to test the system/button at least once a month so we are happy to hear everything is working properly! Give us a call if you need any further assistance. Best regards, Bay Alarm Medical
Original review: Oct. 14, 2016
When we decided to test to see if we were properly connected. We were immediately connected with someone who inquired about my mom's well being. When I mentioned we were just testing unit, we were asked several questions about my mother and how she was and if she was here. The associate was very polite. We had a good experience.
We had a great experience with our representative Ashley. She was very knowledgeable and helped my grandfather to get all set up. We researched the best medical alarm service and after much careful review online we decided to make the call yesterday. Ashley was very thorough and explained how everything will work and when we can expect the shipment to arrive. She was prompt in getting necessary documents right over to me and the greatest thing of all... is how friendly she was. I can tell she enjoys being helpful and that is such a wonderful quality in our busy day and age. God bless. And Thank you!!
Hi Rosemary! We have passed your feedback along to Eduardo and he is so happy to hear that you are pleased with his assistance. We appreciate you taking the time to review your recent experience with us! Please feel free to contact us if you have any questions or concerns. Thank you, Bay Alarm Medical
Original review: Oct. 12, 2016
I found Eduardo to be extremely courteous and helpful while setting up Bay Alarm for my elderly aunt. Having no previous experience with this situation, he walked me through it and we successfully completed the transaction in a timely manner.
I purchased a medical alert system from Bay Alarm today. I had been comparing companies, and systems for a few weeks. I spoke with Eduardo a few week ago and then again today. He was very helpful and was a deciding factor on my purchase for my mother. Thank you for the great customer service Eduardo!
Everyone that I have spoken to from start to finish of the alert system have been very courteous, answered off my questions. The people were very helpful, and explained everything from start to finish.
I have been very pleased with the initial installation process. The staff has been very professional and this system allows me to have assurance that when I am in need of assistance I can receive it through Bay Alarm Medical.
Hi Michael - Thank you so much for taking the time to share your feedback. We are glad to hear you are happy with our system and services. Feel free to give us a call if you have any questions. Sincerely, Bay Alarm Medical
Original review: Oct. 9, 2016
I have been really impressed by the professional and courteous attitude shown to me by Bay Alert Medical. Great service and always extending help. I would highly recommend them to any person looking for protection from health issues while living alone.
I was unable to open my lock box, after many attempts trying to lift the handle, one of your employees suggested I lift the lid. It opened. All of my frustrations and worries disappeared. She was the third employee I spoke with.
Rep provided invaluable service and was able to assist in a professional, courteous, manner. Rep knew exactly how to resolve problem and was patient while I followed her directions in setting up system. It is rare that I receive this type of outstanding service.
My customer service agent was informative, enthusiastic and empathetic to my challenges and was able to quickly and fluidly describe what would be resolve my concern. Having great customer service agents is priceless and I hope you know how much Trisha ** is an asset to your organization.
Bay Alarm Medical Company Profile
- Company Name:
- Bay Alarm Medical
- Company Type:
- Year Founded:
- Formerly Named:
- Bay Alarm Medical
- 2600 Stanwell Drive
- Postal Code:
- United States