Bay Alarm Medical Reviews

I initially came across Bay Alarm after experiencing a heart attack when I was home alone. My sons were quite concerned and started looking for solutions to ensure help would be available should I need it. Bay Alarm seemed like a good fit as it allows me to push a button and communicate with help quickly.

I got a wonderful response from Bay Alarm. I got follow-up calls and not the harassment type. Every couple of weeks, Rachel, the person I worked with, would check in with me. I'd tell her we're not quite ready or we're working through this or that. And she would say she would get back to me in a week or a couple of weeks. And that's exactly the way that it happened. I've had very good luck with Bay Alarm’s customer service. I got the medical alert for my father who is almost 104 and still living independently and right now, it’s sitting on the dining room table. He wears it when he thinks about it. So it's not functioning the way that it's supposed to. He knows he can wear it. It is just forgetting to put it on. Part of it is he doesn't care for the pendant because when he walks, he says it beats against his chest. We have not a stubborn person but someone very much of his own mind. So we just keep working with it.

I'm a little more careful since I got my Bay Alarm device and I feel more safe. Also, the price is reasonable at $39 a month. When I had to use it one time, it was good though it made me update some of my information. It really wasn't an emergency, but I couldn't get ahold of anybody without calling Bay Alarm and my phone wasn't within range. They couldn't just call a neighbor for me because that neighbor wasn't on the list and I didn't have the phone number. So I updated some other information that maybe next time they won't have to call the fire department. They can just call my neighbor to come and help me.

The Bay Alarm device was very helpful to have, because at the last, my neighbor's heart was failing and so she'd get up and try to walk to the bathroom and slide to the floor. She would push the button, and she couldn't hear them so she couldn't tell them because the thing was in the living room and she was in her bedroom. I'm the closest neighbor and Bay Alarm would call me, and I'd get up and go lift her up. She was only 110 pounds, so most of the time, I could lift her up and we were all right. My neighbor was going to get one of the necklace alarms that they could talk to her on, and that would have been fine but she passed away before she could do that.

I've been very satisfied with Bay Alarm. They're a very professional operation and they have been very responsive whenever I have pushed the call button. I started out with two units -- the little fob that I hang around my neck and the home unit, but I had no need for the home unit so I returned that to them. Unfortunately, there was some confusion when they set up my original connection with them. Somehow, they got my partner's name as the principal name to the account so when I wanted to send that equipment back, they said she had to sign off on it. There was real confusion around that and it took a couple of telephone calls on my part to get it squared away. They put the account in my name, which is where it should have been all the time, and took her name off the account. They got it settled and they gave me credit for returning the equipment.

Purchased the watch late in 2024. It for some reason would turn off and I would have to call to "reset" it. Holding the black button for a certain amount of time to restart it. This has happened 3 times. Each time I called, the person who responded was very polite and helpful. Maybe just a bad watch. When the watch is up and running it works well and the service when pressing the HELP button is always good.

I have only one eye which has wet AMD and I find it difficult to attach to my wrist. Also when wearing it at might it frequently comes lose and I find it somewhere in my bed. I have resorted to not wearing it and leave it on my night stand. I would much appreciate a band which fastens like a regular watch.

A 2nd Bay Alert was sent to me without my approval nor the approval of my daughter who was charged $66.00 to return it. I initiated the 1st correspondence to this effect. I will be a 100 yrs old March 20 of this year and your company is taking advantage of me because ultimately the $66.00 comes out of my pocket. I did not ask you to send a 2nd package nor did my daughter. All I received for your nasty threats of charging me was $299.00 each month penalty.

This system is great, easy to use, 100% reliable, and when we press the button for help, the staff on the line are amazing and so friendly and kind and helpful. My husband pressed it accidently and they were so kind and patient and understanding. I am so happy we found this product and service!

Bay Alarm is a good company to go with. I got the medical device in December for my dad and I have better peace of mind. I don't need to worry as much about him on a day-to-day basis. He refuses to use it though. But they're okay.