Bay Alarm Medical Reviews

Aside from false alarms, the customer service team was quick and helpful in resolving any issues. Whenever the device has been accidentally triggered, I was contacted promptly to confirm my safety. Despite not wearing the device all the time, having it in places like the shower adds an extra layer of safety. I don't use the device every day, partly because I want to avoid another false alarm, and other times because I have alternative means to reach out for help. Yet, the peace of mind having the devices offers can't be overstated.

In terms of pricing, it feels competitive, although at $600 a year, it's certainly something to consider. Even so, given the reliability of Bay Alarm Medical, the cost seems justified. Customer service is another bright spot; they've been efficient and clear, especially when I needed a lockbox, all was arranged precisely as promised. So, in general, I'm impressed with the organization.

The experience setting up Bay Alarm was conducted by my sister-in-law, who found the process seamless and smooth. I did have to call the company once and I found them friendly and accommodating. When ordering another device for my mother, their customer service honored the previous pricing due to my status as a returning customer, showing their dedication to serving clients efficiently. My mother-in-law calls Bay Alarm once a month and does a check system with them. They're helpful.

In terms of pricing, I found it reasonable, worthy of a five-star rating. Their billing structure is flexible, offering the advantage of getting a month free when paying annually in advance, along with fair reimbursement policies for early cancellations if needed. Overall, I genuinely appreciate their efforts to meet our needs, provide excellent service, and offer a reliable product.

However, the ease with which my mother can accidentally trigger the alarm is a concern. It's happened that she's unintentionally set it off, and then couldn't hear the alarm's communication, which led to paramedics being dispatched. Making the device more foolproof in preventing accidental activations would be beneficial.

Despite these issues, I appreciate the cost, which is one of the best deals available. The positive online feedback and reasonable pricing were significant factors in my decision, with the primary reason being the excellent reviews. Customer service interactions have been handled mostly by my husband, and while there was some dissatisfaction on one occasion, my overall recollection of the service remains positive.

My feedback for the Bay Alarm medical alert device is to consider enhancing its design to reduce accidental triggering and improve auditory feedback. Despite these minor points, I would still rate the experience a 5, and recommend the device based on its affordability and effective emergency response.

During the time we used it, thankfully, we did not have to activate the alarm. My mom's only issue was with the necklace catching on her external port for dialysis, but aside from that, she didn't mind wearing it. She preferred not to have it on her wrist since she already wore a Fitbit.

Canceling the service was smooth; they were understanding about our decision and asked if I wanted to transfer the service to someone else, which I considered. Unfortunately, I didn’t return the call in time 'cause I only had a day to call back to cancel before our next billing cycle and ended up paying for an extra month.

Overall, I would rate Bay Alarm a 5. Their customer service, the quality of the pendant, the price of the service, and the sales process were all excellent. If you have similar needs, I would definitely recommend them.

I've found the system to be quite responsive. In fact, it responds a bit too quickly sometimes. While wearing it, I accidentally pressed the button without realizing it, and they almost dispatched paramedics to my location. This sensitivity makes me a bit hesitant to wear it all the time, although it is comforting to know they are so responsive.

I have tested the system a few times by intentionally pushing the button and was able to communicate easily. However, the accidental activation has led me to keep the device nearby rather than wearing it, as it can be triggered without my knowledge.

One strange aspect is the light indicator which blinks frequently when it's not in use, seemingly consuming battery life, requiring frequent charging. The Bay Alarm device is a great idea, and it seems to be of high quality. Because when I accidentally pushed the button, I wasn't even home. And they were able to find me and try to get help for me.

In terms of day-to-day impact, my family member using the device seems to be sleeping more comfortably. It also grants peace of mind to family members, making it a worthwhile investment in security.

Overall, I am highly satisfied with my decision to opt for Bay Alarm Medical and would undoubtedly recommend their services to friends.

I've been offered free systems, which I've considered going with because I don't have the money, but I really appreciate Bay Alarm's GPS feature. I've had a few falls—thankfully without losing consciousness—and the alarm provides reassurance given my fall risk. Interacting with Bay Alarm's representatives overall has been positive. When I wanted to change my billing date, the process was smooth. They've also been extremely helpful when I’ve accidentally triggered the alarm or needed emergency assistance.

The alarm system has had a life-changing impact on me. It has boosted my confidence to go out and reassured my family, making them comfortable with leaving me alone. Living with MS and needing to use a walker, the system's support has been invaluable and truly freed my mind.

The process of checking the device is straightforward, and it gives us reassurance knowing my mom can easily press a button when needed. This is in contrast to another company we tried earlier, whose button was too difficult to activate. The base unit acts as an additional support system with an option to speak to someone, enhancing the sense of safety. My mom might not be eager about wearing the device, but she understands the importance and has used it when necessary.