Lifeline

Lifeline's reps have been very nice. I've never had to use my button, but I call about once a month to check it and the rep I talk to is very nice. If I had a question, she would answer it, but I’ve never had one. I wear my device around my neck and I can't wear it next to my skin. I usually wear a T-shirt or a vest type of shirt underneath either a blouse or another long sleeve shirt, and I wear it between those. My skin is so sensitive and I'm allergic to everything. So, it makes me itch if I wear it on my skin. Also, I hate the black cord. But I like the silver cord and I would rather have it than the black or white ones because the white and the black both stick out, but the silver’s sort of muted. I also like its little round flat size better than the square. Other than that, my device is one of the most expensive ones and I don't like that too well. But I like the service.

The Lifeline medical alert device rang a lot of times simply because I turned over wrong at night. I finally learned to put the thing on this table and I can just lay it here. It was about six inches from where I sleep and I let the thing hang down and I can just reach it with my hand if I need it. But I've had a lot of those experiences at first and it was so embarrassing. Every time I'd turn around, I'd bump it. I've even been woken up in the middle of the night before I learned to take the call. The reps are concerned and they’ll ask if I’m okay. I’ll say sorry and we'd go through this routine.

I have received a diagnosis of myasthenia gravis just recently and there's a potential for me not being able to breathe well enough and at the same time, not being able to call for help. Philips Lifeline relieved the problem for me. I am married but my husband and I sleep in different bedrooms on different floors. He's a little deaf, and I couldn't even call for help. It is unlikely that I'm going to end up needing emergency help while I'm in bed in the middle of the night but that was terrifying me. So this is a very stress-relieving thing, even though I may never have to use it. I am keeping the button near the bedside.

My Lifeline device has been pretty good. It's just Lifeline is going away from hard telephone lines, and they're going into this computer thing where your phone line runs through the computer modem. Because of that, there's a 5 or 10-minute delay. I didn't realize this at first because we would press the button to do the monthly check, and at one time, it took over 10 minutes and we couldn't understand why. I talked to one of the people and they were like, “No, the call came in immediately. It did not wait or nothing." She contacted one of those technical guys, talked to him, and he said that it's probably on our end. There's something wrong with the connection. Then I realized and told him we don't have a regular hard line. That was when he said that I got to have a hard line to connect directly to that.

The responses that I've gotten from Lifeline whenever I've happened to activate the device by mistake have been excellent. The quality of the device is excellent, too. But I am very dissatisfied with the lanyard because it doesn't stay attached. There's a good chance that it'll just slip down inside my clothing when I'm out walking and be lost. This particular lanyard came with a new and improved device in December. The old lanyard was just fine. I wish that I detached it when I returned the initial device that I was sent because then I would not be having any problems. I had no idea that they were gonna be sending out such poor-quality equipment.

They have a highly reliable professional staff that is always there. However, if you buy just the cheap plan, which is what I have right now, you're gonna quickly find there are lots of situations where you have no coverage. It's only as good as I can shout. If I fall at the other end of my apartment, it may be hard to shout hard enough.

My Lifeline is very good. I've fallen twice since I had it. But I didn't need it. I was able to get up by myself. But the response was beautiful. I was on the floor and I was able to get up at the time. By the time I got to my seat to relax, they were here. In a matter of minutes, response was there. I didn't push the button and I didn't call for help. But before I knew it, somebody was here to help me. They were also kind and responsive.

Absolutely terrific. It was so easy to set up. I like the fact that they can alert emergency responders if needed. Customer service is superb and they were very knowledgeable about the product. Thank you.

Easy to use. If it registers a fall accidentally it’s easy to cancel the call. Calls go through clearly and the voice on the other end is always pleasant. I’m a high fall risk so I feel tons safer with my device.

With my Lifeline, I feel more comfortable going out by myself. I test it once in a while and it works very well. Their team gets back to me right away. But, I wear it around my neck and sometimes, when I'm sitting down to eat, I hit it against the table and set it off. Other than that, it doesn't bother me. When I accidentally set it off, they told me to just hold the button for two seconds.