Lifeline Reviews

Absolute hopeless and apparently captive organisation, more there for themselves and potential shareholders than anyone else, completely goddamn inept for practical purposes, and quite useless unless you feel bored or you want someone to try not to push you right over the edge. Be prepared to educate them on life experience more often than not.

While we were satisfied with the actual fall detection service, there were billing issues throughout our time using Lifeline for both our parents. And it took multiple calls over months to get anything resolved. I can’t imagine how difficult it must be for elderly/disabled customers to resolve issues themselves.

Lifeline is the best choice I could've made. They treat you like family not a customer or a paycheck. They really care about your well-being and safety. Fast response to your concern and safety. With all my chronic physical and mental health issues I'm thrilled to found them on Facebook. Now my children and grandchildren don't have to worry as much as they did about me being alone. Thank you again Lifeline. You saved my life.

I would DEFINITELY NOT RECOMMEND LIFELINE. My Mum has fallen 3 times. Her LIFELINE didn’t activate all 3 times. The first time it FAILED Lifeline said it was a soft fall and that’s why the LIFELINE FAILED. The second time it FAILED she broke her right wrist. The third time it FAILED my 93 year old mother laid on the floor in the dark for 9 hours with a black eye, a concussion and her other arm was broken. Blood everywhere. We found her in the morning. She was in pain and terrified. She is in care now and safe. LIFELINE offered a 3 month refund. Which they paid. I think LIFELINE needs to refund any money we paid to the company BECAUSE IT DIDN’T WORK! So No, LIFELINE didn’t work for my Mum and I would not recommend anyone trust their loved ones with LIFELINE or waste their money on a guaranteed product that FAILED.

Was billed from Lifeline before I received equipment. Didn't need at that point and returned immediately, unopened. They billed me for 2nd month. They told me it would take 30 days to get refund. Now 6 weeks later and still no refund. Have called repeatedly. Told it's pending... When I signed up initially, they withdrew my money within 20 minutes!!! Most seniors are on fixed income. Buyer beware.

I have only had Lifeline a few days but the peace of mind I have had is invaluable.

We received a lifeline pendant that would not charge. I immediately canceled the service and returned the device. 6 months later we are still being billed even though I call them and dispute the charges every.single.month. Save yourself the headache and aggravation, look for another option. Lifeline sucks!

Worst company ever. I will never deal with Lifeline again. I had just received the return address yesterday. Now I’m getting emails saying immediate attention to return the Device immediately but it’s paid till end of the month. Will not recommend this company.

I am very happy with my Lifeline watch. It is very easy to use and I love the heart rate button and the walk and distance one. I was going to buy a walk monitor and now I don't need to do that, Also your staff are great and very helpful.

Worst customer service ever. Took 2 hours NOT to resolve issue. They installed a hardwired system and refuse to uninstall it. Wheelchair bound 92yo. They were rude and condescending. Told me to find a man to help. It was impossible to install new system even with expert's helping. How they stay in business escapes me.

I have been trying to cancel this service for 5 months. I have received confirmation that they received the equipment but I have been charged and continue to receive invoices. No refund has been issued, and I am continuing to call to have this resolved. Cancellation is a horror show with them.

When I was a customer, service was great. I canceled my service in October and returned the equipment. I was told that I had to pay my monthly bill because of when I canceled. That is not the issue. I paid $47.51 on 2/18/26. Billing keeps harassing me for payment even saying that they don’t have a record of my payment. Rollie **

These people are crooks. We used their monitoring system for several years for my elderly mother. She passed away in early August of 2025. Within a couple of weeks I called to cancel the service and I returned the equipment as Lifeline asked. They told me the automatic billing would stop but it continued. I called after two months of charges and they said they would issue a refund. They didn't. So I called my credit card company, stopped the automatic payments, and challenged the charges. The credit card company resolved the disputes in my favor and I thought the matter was done.

We decided to try the wrist system for my mother - my fingers could barely get it fastened, much less the fingers of an arthritic person. We called about switching the wrist equipment out for the necklace equipment. We were told this was an easy process. They would send us the new equipment and then we would return the old equipment and we would not have to pay anything else. We were told to ignore all the billing letters and that she would not owe anything else. This was not the case. They decided that since my mom had the wrist equipment out of their system for “around” a month, that she would be billed for that equipment overlap and that they would change the year dates of service that she had prepaid for by shifting it up a month to justify the extra month of service she was being billed for.

I ordered a Lifeline Wrist Watch that was huge, didn't fit my wrist, was never activated, was returned, they have the proof, but yet they keep billing me every month for the past 4 months.

I found it highly inappropriate that they (the parent company of Life Assure) ask for a donation when I called to cancel the service when our father died…Who in the corporate structure of this company thought that the consumers would want to make this contribution on their behalf in order for them to get a tax break? Heartless, profiteers with no sense of decency.

I contacted Life Line and signed up for a year of service for my mother who lives alone. Unfortunately the device would not connect after several attempts with very poor communication (it said it was connecting but didn't, and then when I read the manual it stated to move to a different location to get connection - doesn't seem like a good solution for someone who has fallen and can't get up). I contacted the company and sent the device back in early October, here it is the middle of January and I still have not received a refund.

So far it hasn't made me too trustworthy. We were told the first thing once the Lifeline necklace is received to do was to press the button to call to active services. The woman on the other end did not have a clue and was wanting to call 911. There was a horrible connection so she called the Lifeline necklace and was talking through it asking if there was an emergency. When she was told that we had just received the the Lifeline Alert necklace and we were making sure it was activated that there was no emergency all she could say was, "OH!! Okay but is there an emergency???" NO!! All we need to make sure is that it works correctly!! Praying this will truly work in case there is a "Real" emergency and my Father needs help!! And no I cannot honestly recommend this to anyone until it is proved useful in case of an emergency.

I had an issue with my mini pendant and they were quick to respond and solve the problem. They were unable to resolve the problem with my existing mini pendant so they quickly sent me a new mini pendant along with a new charger.

Have received a phone call once every week or so about a problem with our credit card. Have called them over and over and no problem exists BUT they still keep calling. Talked to customer service 3 times today. First call dropped, second call put on hold and never came back, third call was told it's a problem with their new system. This has been going on for months. Will find a new company.