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About Aloe Care Health
Aloe Care sells four medical alert system packages and offers monitoring services for a monthly charge. The company’s voice-activated smart hubs let customers call for help when needed, and its packages include features not commonly found in medical alert systems, like motion sensors and air quality monitors. Its Mobile Companion can be added or purchased by itself, which provides monitoring on the go.
Pros & Cons
Pros
- 24/7 emergency response center
- App for friends and family
- Voice-activated smart hub
- Fall detection with mobile plan
Cons
- Must pay upfront for equipment
- Wi-Fi required for Total Care plan
Bottom Line
Aloe Care provides medical alert systems for at-home and mobile use with features like fall detection, motion sensors and a voice-activated smart hub for calling for help. It offers four packages at different price points.
What is Aloe Care Health?
Aloe Care sells monitored medical alert systems with voice-activated hubs and temperature and air quality alerts. The company offers four different medical alert packages: Essentials, Essentials Plus, Total Care and Mobile Companion, which comes as a stand-alone product. The Essentials package works with a 4G hub, the Total Care system requires Wi-Fi and the Mobile Companion runs on 4G LTE.
Each Aloe Care system comes with an app that lets caregivers make calls directly to the hub, and the hub’s backup battery ensures the system continues working even during a power failure. The Total Care app also comes with motion sensors and an automatic fall detection sensor for the bathroom.
How does Aloe Care Health work?
In the event of an emergency, Aloe Care lets you or your loved one connect directly to a TMA Five Diamond-certified response center. Its team provides necessary assistance, whether that’s dispatching medical personnel or contacting a family member. You can contact the call center using the voice-activated hub or the system’s care button.
Aloe Care offers four medical alert system options.
The Essentials package includes:
- Smart hub: The smart hub is a voice-activated smart speaker used for contacting family members or the emergency response center. Because the speaker is voice-activated, you don’t have to wear any devices to call for help. Family members can also call through the smart hub.
- Care button: This can be worn as a necklace or a watch. You can use it to connect to emergency care by pressing the button if you’re having trouble speaking or are too far from the smart hub for voice activation. (This comes with any package.)
- Aloe app: The Aloe app helps you work with caregivers to ensure safety at all times. It lets you contact friends and family through the smart hub, provides real-time emergency updates and shows environmental conditions, including air quality and weather. Caregivers can also maintain a group chat within the app and see helpful information, like the user’s allergies and home access.
The Essentials Plus package includes everything in the Essentials plan, plus the Mobile Companion, which provides medical alert protection on the go.
The Mobile Companion includes:
- Two-way calling: In an emergency, users can call for help or get a call from Aloe Care Health’s monitoring team. This system runs on AT&T’s LTE network.
- Fall detection: This wearable device includes fall detection service at no extra cost.
- Location detection: Caregivers and emergency responders can find you in an emergency thanks to nationwide location detection.
- 24/7 emergency response: Like your at-home Aloe devices, the Mobile Companion promises emergency support any day or night.
- Aloe’s caregiver app: The Mobile Companion also includes access to a caregiver app, with no limit on users.
The Total Care package includes everything from the Essentials Plus package, as well as:
- Automatic fall detection sensor: The fall detection sensor is designed for the bathroom. It’s voice-activated and uses Wi-Fi to send an alert to the hub to contact caregivers or the emergency response center in case of a fall.
- Motion sensors: These communicate with the hub and app to alert friends, family members and the emergency response center of any unusual activity.
Aloe Care Health costs
Aloe Care’s medical alert systems require an upfront equipment cost, which starts at $99.99, and a monthly charge for monitoring services, which starts at $24.99.
| Upfront cost | Monthly monitoring | |
|---|---|---|
| Mobile Companion | $99.99 | $24.99 |
| Essentials | $149.99 | $29.99 |
| Essentials Plus | $249.99 | $39.99 |
| Total Care | $299.99 | $49.99 |
Aloe Care Health runs frequent promotions and offers free shipping, full refunds within the first 30 days and a free month of service to any essential workers or U.S. military member. Call to ask about what promotions are running or what discounts you qualify for.
Additionally, the company doesn’t require long-term contracts — you can cancel monitoring at any time.
Aloe Care Health FAQ
Are Aloe’s medical alert systems monitored?
Yes. Aloe Care’s medical alert systems are monitored by Five Diamond-certified emergency response centers.
Can you use Aloe’s medical alert systems outside the home?
Yes, with the Mobile Companion, users have the option to receive emergency monitoring on the go.
Do you need Wi-Fi for Aloe’s medical alert system?
You might need Wi-Fi depending on the system you choose. The company’s Total Care package requires a Wi-Fi connection for its automatic fall detection and motion sensors. The Essentials package doesn’t require a Wi-Fi connection, however.
Does Aloe offer more than one package?
Yes, Aloe offers four packages: the Essentials package, the Essentials Plus package, the Total Care package and Mobile Companion. Customers can pay for only mobile monitoring with Mobile Companion, only at-home monitoring with the Essentials package or a combination of both with the Essentials Plus and Total Care packages.
Is Aloe Care Health worth it?
Aloe Care is worth it if you’re looking for a medical alert system with robust features not offered by many competitors. It requires upfront payment for the equipment, but it also provides many features not common in medical alert systems, like voice-activated fall alerts for the bathroom. Additionally, it has a wide range of monthly monitoring options, so most people can find one to fit their budget. The app helps keep you connected with caregivers, and its voice-activated smart hub lets you call for help without wearing a device at all times.
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I had an issue with being able to access the app. But it was so great because their IT team was so helpful and they didn't give up. When they would come up with ideas and then email me or call me and I would try them and they didn't work, they would go back to the drawing table, and then they got it fixed. It was appreciated. Even though I'm the one with the alert device and I'm a 42-year-old female who's cognitively intact, I can't be in charge of the app myself. I have to put a caregiver in charge of it. That's the only part of the app that I don't like. But it doesn't ever hinder me from being able to do anything. I just can't invite people to my care circle. I have to have my mom invite people to my care circle.
I'm glad our Customer Care team delivered, Andrea! We work really hard to make sure we get that right; it's nice to hear about it when we do.:)
I looked up your profile, and you should be able to invite people to your care circle yourself, if the following 411 doesn't work or isn't clear, please drop us a line at support@getaloecare.com and we'll be more than happy to help!
Here are the steps:https://support.aloecare.com/hc/en-us/articles/360041850034-How-do-I-add-Caregivers-to-my-Care-Circle-How-do-they-activate-their-accounts-
Until then, be well, and thanks so much for the kudos!
-- Susan, Aloe Care
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I was a little disappointed that it didn't work when I was outside my home. I thought that it would work within 100 feet of the base but it didn't. Thankfully, I had my cellphone with me so I was able to call for help. I also set it off inadvertently a few times when I was wearing it on my wrist. So I put it around my neck and I haven't set it off accidentally since.
Hi Judy - We're very sorry that happened to you & VERY glad you were able to call for help! It may be useful to consider adding the Mobile Companion Go to your service which works nationwide and has built-in fall detection. It's our latest offering and it's a small, powerful device - easy to wear around your neck. I'd be happy to help arrange that for you at a very (very!) low price. We'll contact you directly with more information. Please be safe and well, Judy!
Aloe was the most attractive because it didn't have a contract and it was well priced. Everything about the experience was spot on.
Their team is excellent. Now that my mom has the device, I would feel better if she would wear the watch or the neckless. The problem is that she refuses to wear them. So, we just practice her saying emergency three times.
I called a couple of different places and the people from Aloe Care have the best product for the best price. Their customer care was phenomenal, too. While I was looking into purchasing their device for my mother, periodically, their reps Tony and Larry, would check in. They would ask about my mom and if I was ready to buy. But there was no pressure. Then when I bought it two years later, they gave me the same sale price that was being offered back in 2020 for Mother's Day. They walked us through setting it up, too.
My mom's had a couple emergency situations and Aloe Care's reps have been really on the ball. They were super caring and non-judgmental. My mom is now alone at her house and every once in a while, there'll be a glitch or something will happen and my mom calls them, and they respond to her right away. It's nice knowing that there's someone there full time with our mom that we can check in with, even though it’s a machine. We love that device. My mom has lost her independence and this has made such a big difference because she feels safer in her own home. I tell everybody about it.
Thank you, Ursula! We're so glad we are helping both your mom & the family caregivers! Keeping people safer and bringing peace of mind to everyone in the care circle is so important - it's why we do what we do. We'll share your appreciation with Toni and Barry, too!
When we received the Total Care package, I was out of town so I couldn’t set it up right away. For your information, they start counting the the day you ordered it as part of the trial period. That was disappointing. Anyway, I tried connecting the Smart Hub, that took hours and it still didn’t work even with technical help. I came back the next day, and after trying again, I finally got it to work. The GPS Mobile Companion Go seems to work just fine and no problems setting it up. Have not really traveled with it so I don’t know how well it would work, the Care Button setup was easy enough, I have not been able to get the 2 Motion Sensors to connect or work whatsoever. I have to call a technician and spend more time trying to get those to connect.
The Fall Sensor setup was relatively easy to setup, but a month and a half later, my app said it was disconnected. I’m talking with the technical support trying to get it to work. I had to take it back to factory settings to try to get it to work. This is hours of my life trying to get this system to do what it’s supposed to do. The people who work for Aloe Care are lovely, that’s the only reason I’m giving this 2 stars. Great concept, I love the idea of it, but there are still too many bugs with the system to work consistently, and it’s too expensive to not work consistently.
Hi Irina - very sorry to hear of the issues you experienced with us! One quick point to clarify, the monitoring (and the monitoring fee) begins once a device is plugged in. We do not charge for monitoring when the order is placed. I believe in your case, the Mobile Companion Go was plugged in as soon as it arrived, thereby activating our service. Is that right? If not, please reach out to us (support @ getaloecare dot com) and we will, of course, make it right! To your other point, our team said they sent out replacement Mobile Sensors this week - I do hope that fixes the issue and gets you fully onboard. Please don't hesitate to reach out, Irina, we're always happy to help! Thank you and be well! Susan at Aloe Care
Once I received the package, it was difficult to install because there were a lot of imposed limitations on where you can set up the gear. Once the panel that detects falls was setup up, it almost immediately malfunctioned and turned off. It never came back on again. For a short while, the hub and the bracelet were functioning properly but. very quickly my grandmother was getting constantly bombarded with messages from the HUB asking if she was ok.
Very quickly, none of the equipment worked due to some Wi-fi issues according to a telephone rep. He assured me the matter would be resolved as quickly as possible. That never happened, and the issue had to be escalated to one of the engineers who just couldn't crack the case either. I threw the towel in and wanted to cancel my subscription. This is when it became clear that the companies policy on closing accounts revolves around a phone call where they can then cancel your subscription, but not refund you the money for the last two months of service when the equipment wasn't working.
I've researched a lot of these devices and I really thought it would be a good product. WRONG. Turns out it's only slight above mediocre marketing. My grandmother lives alone and I don't want to have ever worry about something coming to visit to find her on the floor after having a stroke just several days before. I'll pay good money for the chance of something like that happening to be reduced to .000001%. The sad reality is it looks like these companies don't thoroughly test their equipment and just rush everything to market whether it provides the safety and peace of mind it advertises. So I send a sincere thank you to the reps at Aloe Health Care for reminding me that black-hearted businessmen and women are still staunchly defending their inferior products under the guise of providing care for your family. Keep climbing. Those well-earned riches are almost in your grasp.
Hello Maciej,
I dug in on your situation a bit, and it sounds like the issues did stem from a change in internet provider, and it's clear we weren't able to solve the issue for your family. I'm very sorry about that - this is certainly not the outcome any of us want.
It does look like the team initially refunded you the hardware cost and one of the two months of monitoring service - we just refunded you for the other month (it may take up to 10 days to show up on your cc, so just a bit more patience, please).
Again, Maciej - I'm very sorry we couldn't make this work for you and your grandmother.
Wishing you and your family all the best,Susan at Aloe Care
The cost seems reasonable and the quality seems good. We're satisfied.
I got Aloe for my dad. If he fell or hit the button, it would trigger something. It was just there for peace of mind. It was an emergency alert to let the users know that something happened. If they needed an ambulance, they could also use that. The device has a nice design. It looked like a watch and it didn't feel intrusive. It had a great speaker. If you couldn't get to the button, you could shout a certain word and the device would hear it. It would say, “Hey, you need this person?” My mom used the device too and it had a button for my mom to just call me if she couldn’t get to her cell phone. That was cool. There was also a button directly to the care team and there was more than just one person. It got to my sister, my husband, and my daughter. You could put other people on the list and that would go to everybody.
I was scanning through the computer trying to find an appropriate device. Some of the companies were very specific that they were Apple oriented. Aloe Care is Apple oriented but it wasn't put out there specifically so that was a little bit of a disappointment. I have not been able to get the app on my computer or on my phone. But my brothers and sisters have not had that issue, so they were able to make that happen.
The device set itself off last night. When I first got it and we first turned it on, we had to make sure it was working. We did a test on the 24th or the 25th. That went through to the person and they responded to us. That was great. Since I couldn’t get the app on my phone, I called Aloe back. The person said, “I’ll need email addresses so we can invite people.” I called them back once and gave them all the phone numbers and email addresses.
Come to find out the first email address I gave was that of my older brother, who is busy doing taxes right now for people. He got the first email invite. In the invite, it said, “You need to invite everybody else.” I didn’t understand why they asked for everybody else's email if we weren't inviting them. My son was good enough to let me use his phone to get into the app and go look through and invite my other siblings through the system. When my son's around, I can do what I need to do. That's the only drawback. Also, the device is a little bulkier than I would like. But it's not bad and it's not heavy. It has to be a receiver and it has to just be able to communicate with us. The device also charges every night.
Aloe Care Health Company Information
- Company Name:
- Aloe Care Health
- Address:
- 12 East 49th Street, 11th Floor
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10017
- Country:
- United States
- Website:
- get.aloecare.com