Aloe Care Health

Aloe Care Health Reviews

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Overall Rating4.3 out of 5
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About Aloe Care Health Reviews

Aloe Care offers medical alert systems with 24/7 professional monitoring via a Five Diamond Emergency Response Center. The company’s voice-activated smart hubs let you call for help when needed. Mobile devices have location tracking, fall detection and access to 24/7 professional emergency response.

    Pros & Cons


    • 24/7 emergency response center
    • App for friends and family
    • 30-day money-back guarantee
    • No long-term contract


    • Upfront for equipment costs
    • Some equipment limitations

    Bottom Line

    Aloe Care Health requires upfront payment for the equipment, but it also has features that are a bit uncommon, like voice-activated hands-free alerts, medication reminders and a caregiver communication hub. There’s a range of monthly monitoring options, so most people can find one to fit their budget.

    Featured Reviews

    Conneaut, OH

    I fell and decided to get Aloe Care Health. Customer service was wonderful. Sometimes, I don't even know I have the device on. But I don’t like that I have to charge it every day....

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    Greely, ON

    … Easy to use, intuitive, and very helpful. Personally I am not a fan of voice activation in products, but I do recognize that it could be an important feature for some. Quick res...

    Read full review

    Aloe Care Health medical alert system costs

    Aloe Care offers four packages at different price points. They require an upfront equipment cost, which starts at $99.99, and a monthly charge for monitoring services, which starts at $29.99.

    Aloe Care Health runs frequent promotions and offers free shipping, full refunds within the first 30 days and a free month of service to any essential workers or U.S. military member. Call to ask about what promotions are running or what discounts you qualify for.

    EssentialsMobile Companion GoEssentials PlusTotal Care
    One-time equipment cost $149.99 $99.99 $249.99 $349.99
    Monthly fee $29.99 $29.99 $39.99 $49.99
    Wearable fall detection
    GPS capabilities
    Two-way voice communication

    Aloe Care Health features

    A lot of customers we talk to praise Aloe Care Health for its reliable monitoring, helpful customer service and advanced technology. We like the Aloe Care Companion device in particular — it’s small enough to fit in a standard tablespoon.

    • Aloe Care Companion: The smart wearable device is equipped with sensors and features, including two-way voice communication, automatic fall detection and built-in air quality monitoring.
    • Aloe Care Health app: The user-friendly mobile app lets family members and caregivers stay connected and informed about their loved one's well-being. Through the app, they can receive real-time updates, monitor activity levels and set up customized alerts for specific events or situations.
    • Smart fall sensor: The Total Care bundle from Aloe Care includes a fall sensor that's specifically designed for the bathroom, where many falls occur among older adults.

    Setting up the system

    The Aloe Care Smart Hub is designed to be easy to set up and connect to your home Wi-Fi network. To begin, plug in the Smart Hub and wait for the lights to turn solid green. Then download the Aloe Care app on your smartphone or tablet and follow the step-by-step instructions provided. This will guide you through the process of connecting the Smart Hub to your Wi-Fi network and creating your Aloe Care account.

    A couple of reviewers told us that the system is “difficult to install” and they had “a little trouble with the setup.” If you get confused, the best thing is to call the company for assistance. Reviewers also say that the customer support at Aloe Care Health is excellent.

    Once everything is set up, you can start using the Smart Hub to access all the features and services, such as monitoring and communicating with your loved ones, receiving alerts and managing your settings.

    How does Aloe Care Health compare?

    Compare Aloe Care Health with similarly rated medical alert companies.

    Aloe Care HealthAloe Care HealthADT Medical AlertADT Medical AlertLifelineLifelineMedical GuardianMedical GuardianLife Alert Emergency ResponseLife Alert Emergency Response
    Monitoring fees $29.99-$49.99 per month $29.99 to $39.99 per month $29.95 to $58.95 per month $29.95 to $44.95 per month $49.95 to $69 per month
    Equipment cost $99.99 to $349.99 $0 $0 $0 to $199.95 $0
    Activation fee $0 $0 $79 to $99 $0 $198
    Fall detection Optional Yes Yes Yes No
    Trial period 30 days No No No No
    Read Reviews Read Reviews Read Reviews Read Reviews Read Reviews

    Aloe Care Health FAQ

    How does Aloe Care Health work?

    In the event of an emergency, Aloe Care lets you or your loved one connect directly to a TMA Five Diamond-certified response center. Its team provides necessary assistance, whether that’s dispatching medical personnel or contacting a family member. You can contact the call center using the voice-activated hub or the system’s care button.

    The major components of Aloe Care medical alert systems are the smart hub, care button and app:

    • Smart hub: The smart hub is a voice-activated smart speaker used for contacting family members or the emergency response center. Because the speaker is voice-activated, you don’t have to wear any devices to call for help. Family members can also call through the smart hub.
    • Care button: This can be worn as a necklace or a watch. You can use it to connect to emergency care by pressing the button if you’re having trouble speaking or are too far from the smart hub for voice activation. (This comes with any package.)
    • Aloe app: The Aloe app helps you work with caregivers to ensure safety at all times. It lets you contact friends and family through the smart hub, provides real-time emergency updates and shows environmental conditions, including air quality and weather. Caregivers can also maintain a group chat within the app and see helpful information, like the user’s allergies and home access.
    How does Aloe Care Health’s fall detection work?

    Unlike most fall detection sensors, Aloe Care’s Smart Fall sensor isn’t wearable. It's specifically designed to be placed in the bathroom. The sensor creates a 3D map of the bathroom by calibrating it through voice prompts as you walk around the perimeter.

    Once the map is set up, it can detect if someone is standing, seated or lying down. If the sensor identifies that someone is lying down for one to two minutes, a voice prompt asks them to stand up. If they don’t within one minute, a two-way call goes through to the emergency assistance, and a notification is sent to the Care Circle through the app.

    How many people can be in my Care Circle?

    Aloe Care says that you can add as many people as you like but typically recommends five people per Care Circle.

    Can you use Aloe Care devices outside the home?

    With the Mobile Companion, users have the option to receive emergency monitoring on the go.

    Does the Aloe Care system require Wi-Fi?

    No, you do not need Wi-Fi. The company recommends Wi-Fi as the primary point of connectivity, but the system can also work on the 4G LTE network.

    Does Aloe Care Health make a good medical alert?

    Aloe Care has effective medical alert systems for at-home and mobile use. The in-home range is only 200 feet, but we like that it comes with features like voice-activated hands-free alerts, medication reminders and a caregiver communication hub.

    “Aloe was the most attractive because it didn't have a contract and it was well-priced. Everything about the experience was spot on,” a reviewer in New York told us. Others agree — but the majority of customers we talk to say they would recommend Aloe Care to a friend.

    Overall, the company offers a range of products and services designed to enhance the safety and well-being of seniors while helping them maintain their independence.

    Aloe Care Health Reviews

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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 11, 2023

    Aloe Care Health is very effective and I feel very safe. It’s faster than I thought. I will have to change where I have the device because I have it downstairs and I like to have a long bath and put music, and I'm not hearing the phone ringing. By the time I come down, I have done a ton of exercise and I couldn't answer. But I'm very glad that the medical device functions so well because it makes me happy. I appreciate it because it's better than in TV. But I would have to find a more neutral location so I can reach it on time.

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    Aloe Care Health
    Response from Aloe Care Health

    I'm so happy we're giving you peace-of-mind, Isabel!

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed March 9, 2023

    I had an issue with being able to access the app. But it was so great because their IT team was so helpful and they didn't give up. When they would come up with ideas and then email me or call me and I would try them and they didn't work, they would go back to the drawing table, and then they got it fixed. It was appreciated. Even though I'm the one with the alert device and I'm a 42-year-old female who's cognitively intact, I can't be in charge of the app myself. I have to put a caregiver in charge of it. That's the only part of the app that I don't like. But it doesn't ever hinder me from being able to do anything. I just can't invite people to my care circle. I have to have my mom invite people to my care circle.

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    Aloe Care Health
    Response from Aloe Care Health

    I'm glad our Customer Care team delivered, Andrea! We work really hard to make sure we get that right; it's nice to hear about it when we do.:)

    I looked up your profile, and you should be able to invite people to your care circle yourself, if the following 411 doesn't work or isn't clear, please drop us a line at and we'll be more than happy to help!

    Here are the steps:

    Until then, be well, and thanks so much for the kudos!

    -- Susan, Aloe Care

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      Verified purchase
      Customer ServiceStaff

      Reviewed Jan. 8, 2023

      I was a little disappointed that it didn't work when I was outside my home. I thought that it would work within 100 feet of the base but it didn't. Thankfully, I had my cellphone with me so I was able to call for help. I also set it off inadvertently a few times when I was wearing it on my wrist. So I put it around my neck and I haven't set it off accidentally since.

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      Aloe Care Health
      Response from Aloe Care Health

      Hi Judy - We're very sorry that happened to you & VERY glad you were able to call for help! It may be useful to consider adding the Mobile Companion Go to your service which works nationwide and has built-in fall detection. It's our latest offering and it's a small, powerful device - easy to wear around your neck. I'd be happy to help arrange that for you at a very (very!) low price. We'll contact you directly with more information. Please be safe and well, Judy!

      Verified purchase
      Customer ServiceStaff

      Reviewed Dec. 15, 2022

      Their team is excellent. Now that my mom has the device, I would feel better if she would wear the watch or the neckless. The problem is that she refuses to wear them. So, we just practice her saying emergency three times.

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      Verified purchase
      Customer ServiceInstallation & SetupStaff

      Reviewed Sept. 30, 2022

      I called a couple of different places and the people from Aloe Care have the best product for the best price. Their customer care was phenomenal, too. While I was looking into purchasing their device for my mother, periodically, their reps Tony and Larry, would check in. They would ask about my mom and if I was ready to buy. But there was no pressure. Then when I bought it two years later, they gave me the same sale price that was being offered back in 2020 for Mother's Day. They walked us through setting it up, too.

      My mom's had a couple emergency situations and Aloe Care's reps have been really on the ball. They were super caring and non-judgmental. My mom is now alone at her house and every once in a while, there'll be a glitch or something will happen and my mom calls them, and they respond to her right away. It's nice knowing that there's someone there full time with our mom that we can check in with, even though it’s a machine. We love that device. My mom has lost her independence and this has made such a big difference because she feels safer in her own home. I tell everybody about it.

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      Aloe Care Health
      Response from Aloe Care Health

      Thank you, Ursula! We're so glad we are helping both your mom & the family caregivers! Keeping people safer and bringing peace of mind to everyone in the care circle is so important - it's why we do what we do. We'll share your appreciation with Toni and Barry, too!

      Verified purchase
      Customer ServiceInstallation & SetupTechStaff

      Reviewed March 20, 2023

      When we received the Total Care package, I was out of town so I couldn’t set it up right away. For your information, they start counting the the day you ordered it as part of the trial period. That was disappointing. Anyway, I tried connecting the Smart Hub, that took hours and it still didn’t work even with technical help. I came back the next day, and after trying again, I finally got it to work. The GPS Mobile Companion Go seems to work just fine and no problems setting it up. Have not really traveled with it so I don’t know how well it would work, the Care Button setup was easy enough, I have not been able to get the 2 Motion Sensors to connect or work whatsoever. I have to call a technician and spend more time trying to get those to connect.

      The Fall Sensor setup was relatively easy to setup, but a month and a half later, my app said it was disconnected. I’m talking with the technical support trying to get it to work. I had to take it back to factory settings to try to get it to work. This is hours of my life trying to get this system to do what it’s supposed to do. The people who work for Aloe Care are lovely, that’s the only reason I’m giving this 2 stars. Great concept, I love the idea of it, but there are still too many bugs with the system to work consistently, and it’s too expensive to not work consistently.

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      Response from Aloe Care Health

      Hi Irina - very sorry to hear of the issues you experienced with us! One quick point to clarify, the monitoring (and the monitoring fee) begins once a device is plugged in. We do not charge for monitoring when the order is placed. I believe in your case, the Mobile Companion Go was plugged in as soon as it arrived, thereby activating our service. Is that right? If not, please reach out to us (support @ getaloecare dot com) and we will, of course, make it right! To your other point, our team said they sent out replacement Mobile Sensors this week - I do hope that fixes the issue and gets you fully onboard. Please don't hesitate to reach out, Irina, we're always happy to help! Thank you and be well! Susan at Aloe Care

      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed March 3, 2023

      Once I received the package, it was difficult to install because there were a lot of imposed limitations on where you can set up the gear. Once the panel that detects falls was setup up, it almost immediately malfunctioned and turned off. It never came back on again. For a short while, the hub and the bracelet were functioning properly but. very quickly my grandmother was getting constantly bombarded with messages from the HUB asking if she was ok.

      Very quickly, none of the equipment worked due to some Wi-fi issues according to a telephone rep. He assured me the matter would be resolved as quickly as possible. That never happened, and the issue had to be escalated to one of the engineers who just couldn't crack the case either. I threw the towel in and wanted to cancel my subscription. This is when it became clear that the companies policy on closing accounts revolves around a phone call where they can then cancel your subscription, but not refund you the money for the last two months of service when the equipment wasn't working.

      I've researched a lot of these devices and I really thought it would be a good product. WRONG. Turns out it's only slight above mediocre marketing. My grandmother lives alone and I don't want to have ever worry about something coming to visit to find her on the floor after having a stroke just several days before. I'll pay good money for the chance of something like that happening to be reduced to .000001%. The sad reality is it looks like these companies don't thoroughly test their equipment and just rush everything to market whether it provides the safety and peace of mind it advertises. So I send a sincere thank you to the reps at Aloe Health Care for reminding me that black-hearted businessmen and women are still staunchly defending their inferior products under the guise of providing care for your family. Keep climbing. Those well-earned riches are almost in your grasp.

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      Response from Aloe Care Health

      Hello Maciej,

      I dug in on your situation a bit, and it sounds like the issues did stem from a change in internet provider, and it's clear we weren't able to solve the issue for your family. I'm very sorry about that - this is certainly not the outcome any of us want.

      It does look like the team initially refunded you the hardware cost and one of the two months of monitoring service - we just refunded you for the other month (it may take up to 10 days to show up on your cc, so just a bit more patience, please).

      Again, Maciej - I'm very sorry we couldn't make this work for you and your grandmother.

      Wishing you and your family all the best,

      Susan at Aloe Care

      Verified purchase
      Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedOnline & AppStaff

      Reviewed Jan. 7, 2023

      Aloe was the most attractive because it didn't have a contract and it was well priced. Everything about the experience was spot on.

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      Verified purchase

      Reviewed March 31, 2022

      The cost seems reasonable and the quality seems good. We're satisfied.

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      Verified purchase
      Customer ServiceStaff

      Reviewed March 20, 2022

      I got Aloe for my dad. If he fell or hit the button, it would trigger something. It was just there for peace of mind. It was an emergency alert to let the users know that something happened. If they needed an ambulance, they could also use that. The device has a nice design. It looked like a watch and it didn't feel intrusive. It had a great speaker. If you couldn't get to the button, you could shout a certain word and the device would hear it. It would say, “Hey, you need this person?” My mom used the device too and it had a button for my mom to just call me if she couldn’t get to her cell phone. That was cool. There was also a button directly to the care team and there was more than just one person. It got to my sister, my husband, and my daughter. You could put other people on the list and that would go to everybody.

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        Aloe Care Health Company Information

        Company Name:
        Aloe Care Health
        12 East 49th Street, 11th Floor
        New York
        Postal Code:
        United States

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