LifeFone
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LifeFone

 4.7/5 (734 ratings)
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LifeFone

About LifeFone

LifeFone's medical alert devices can be used at home and on the go to summon emergency help, check in with loved ones and monitor the home for hazards. All plans include a 30-day risk-free trial and a price-lock guarantee for the life of the service. While additional services cost extra each month, add-ons like GPS and fall detection increase the value of a subscription.

Overall Satisfaction Rating

  • 5 stars
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  • 1 stars

Pros

  • Free spouse coverage
  • 30-day trial period
  • Price-lock guarantee

Cons

  • Additional services cost extra
  • Larger mobile pendants

Bottom Line

LifeFone medical alert systems make life easier for both clients and caregivers. The company charges a monitoring fee, but it also offers a 30-day money-back guarantee if you’re not satisfied.

Top LifeFone Reviews

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Rated with 5 stars
Verified

...My son wanted me to have the ability to get 911 immediately or him or anybody, so he got me the LifeFone. When I tested it, their response was immediate and the reps who came o...

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Rated with 5 stars
Verified

I wear the LifeFone wristwatch 24 hours a day. … I live in a retirement community, but I’m in independent living apartment so I feel much more comfortable having the alert system....

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What is LifeFone?

LifeFone is a medical alert company that offers emergency response systems for those who spend most of their time alone. LifeFone’s home and mobile medical alert systems have nationwide cellular coverage, immediate assistance and personalized emergency care instructions. LifeFone also has options for smoke and fire detection services. All LifeFone monitoring centers are located in the United States and staffed with experienced personnel.

How do LifeFone medical alert systems work?

The LifeFone medical alert system is activated by pressing an emergency help button on a wearable LifeFone wristband or pendant, base station or wall-mounted button. The alert system notifies the LifeFone monitoring station. An emergency care agent then tries to establish communication with the customer, and if the customer cannot be reached, the agent dispatches emergency services to the home.

Emergency care agents are available 24/7 to help with non-emergency situations as well. They have access to your medical history and can contact family members and caregivers and reference your personalized care instructions to best assist you.

LifeFone medical alert systems

Traditional LifeFone medical alert systems for seniors can be customized with wall-mounted help buttons placed in high-risk areas for extra protection. The GPS-enabled mobile medical alert systems are best for those who are more active. All LifeFone medical alert systems include the option for automatic fall detection.

  • At-Home Landline: A medical alert system for the home that requires a landline to operate. The equipment includes a wearable alert button and a base station with plans starting at $24.95 a month as of publishing.
  • At-Home Cellular: A medical alert system for the home that comes with a base station. It includes a wearable emergency button tethered to the base station that wirelessly connects with a nationwide cellular LifeFone monitoring center. Plans start at $30.95 per month as of publishing.
  • At-Home and On-The-Go GPS: An alert system that comes with a portable medical alert device, a base station, and a wearable emergency button. The mobile device is rechargeable and has built-in GPS technology. Plans start at $36.95 a month as of publishing.
  • At-Home and On-The-Go GPS Pendant: An entire medical alert system in a necklace. This wearable medical alert device has two-way voice capability that protects customers in their homes and on the go. The necklace’s battery life is 30 days. Plans start at $39.95 per month as of publishing.

LifeFone accessories

With lots of accessories to choose from, plus services like medication reminders, check-in services and smoke detection, LifeFone’s medical alert systems are highly customizable to fit a variety of lifestyles.

LifeFone caregiver tools

LifeFone also offers apps for iPhones and Androids that provide customers with further assistance and caregiver tools.

  • Daily check-in: A LifeFone care agent calls to check in on a customer daily. The call can be used to check customer wellness, as a medication reminder or for other issues.
  • Activity assurance: This is a simpler check-in service for LifeFone customers. The home base station beeps at a set time each day to check in. To confirm they received the beep, the customer presses a button on the unit.
  • Medication reminders: A tool to remind a customer what medications to take and when to take them. The base unit notifies customers every minute for 30 minutes until the reset button is pressed. Caregivers enter medication reminders through the LifeFone Caregiver Portal.
  • Location service: This allows caregivers to access the location of a customer’s mobile alert device. The location service also provides caregivers information about the status of the mobile device, including low battery and the last time of activity.
  • LifeFone Mobile Alerts: An app available for iPhone and Android that provides customers with immediate assistance. The app operates like traditional medical alert devices, connecting customers to a call center operator when activated. Cell phone coordinates identify the customer’s location, and the operator dispatches emergency services.
  • LifeFone Family Guard: An app available for iPhone and Android that gives family members the ability to monitor locations in real time. Location services cover up to three family members. The LifeFone Family Guard also has all the features included with LifeFone Mobile Alerts — customers press the panic button on the Family Guard app to connect to a call center operator.

How much does LifeFone cost?

LifeFone plans start at $24.95 per month without any add-ons. Fall detection, check-ins and other additional services can increase the monthly cost by $5 to $19. LifeFone purchases do include a 30-day trial.

LifeFone FAQ

Do I have to sign a contract to get a LifeFone medical alert system?
Contracts are not required to receive a LifeFone medical alert system. However, the company does require a signed service agreement outlining the terms of service.
What is LifeFone’s cancellation policy?
It doesn’t cost anything to cancel service, and it can be canceled for any reason. Refunds are issued for any unused, prepaid service once the equipment is returned. LifeFone customer service processes cancellations by phone, email and mail.
Does it cost extra to add my spouse to LifeFone monitoring services?
LifeFone coverage for a spouse is included at no additional cost for basic emergency monitoring service.
Where are LifeFone monitoring centers located?
LifeFone monitoring centers are located in New York and California.
Does LifeFone offer a warranty on medical alert devices?
A lifetime warranty covering the cost of manufacturer's defects is included with all LifeFone medical alert devices. An optional protection plan is available to cover the cost of the equipment if it is lost, stolen or damaged.
Does LifeFone offer a free trial period?
All LifeFone systems come with a 30-day free trial.
Do LifeFone medical alarm systems require a landline?
The LifeFone At-Home Landline system is the only system with a landline requirement.
Are LifeFone mobile medical alert systems waterproof?
LifeFone emergency button wristbands and pendants are waterproof. They are meant to be worn while bathing, when there’s a high fall risk. LifeFone’s voice-in pendant device is water-resistant and can be worn in the shower, but it should not be submerged.

Do we recommend LifeFone?

LifeFone's product lineup features options for most lifestyles, with plenty of add-ons to customize your services. The pricing for basic plans is competitive, but additional services can increase the monthly cost quickly. All products can be returned for a refund within 30 days, and the monthly cost of services is locked in for life. If you need medical alert services and devices for yourself or a loved one, a LifeFone plan may be right for you.

LifeFone Reviews

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How do I know I can trust these reviews about LifeFone?
How do I know I can trust these reviews about LifeFone?
  • 3,769,791 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Feb. 4, 2022

My mother has a system from them that is unusable. She spent money on a system that does not trigger and customer service agreed that the pendant is hard to push. It was explained to me that that was because too many false alarms were triggered! Dangerous precedent really is nothing more than a money grab for senior citizens who cannot defend themselves. Be careful and do not trust the reviews. Better systems in other companies for sure.

2 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 1, 2021

    We have had at least 2 dozen incidents due to my stroke and they have always responded quickly and notified my family very very expeditiously. Great and personable customer service.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 16, 2019

    I had a great experience talking to the sales rep. He was knowledgeable about the products. We discussed what I was looking for. He found the best plan for the price I could afford. It arrived in a couple of days and I set it up in a matter of minutes.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 26, 2019

    Thank the good Lord, I haven't had to use the product, but, my whole experience was excellent. My agent Azem was thorough in explaining the product and what all it entailed. Set up was easy and I appreciated being able to pay for 3 months and get a month free. Have recommended product to a cousin. Since I still drive and am out and about appreciate the use of GPS, wristlet and necklace. Base unit great, easy read and operators very helpful. One question, in reading material on product, does not tell if affected by electric outages and how to take off if this happens. Kudos all around so far.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 22, 2019

    Easy set up, Quick response, able to hide under clothes. Very simple set up, charge device, fill out paper work and mail. Not a lot of electronic expertise required! Polite response. No problem testing different locations, staff happy and helpful. Don’t lose it. I think the equipment belongs to the Company and there is a significant charge if lost. Wish it was a watch so I could sleep with it on. Need to remember to put it on in the middle of the night. Afraid it will activate by mistake. If worn to bed?

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 28, 2019

    I lost my husband a couple of years ago and I’m still living in my home. My son wanted me to have the ability to get 911 immediately or him or anybody, so he got me the LifeFone. When I tested it, their response was immediate and the reps who came on the line were friendly. They were concerned and wanna help if they needed to. I wear the device around my neck and I don't like it very much. But I feel safer knowing that I have it.

    6 people found this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 17, 2019

    I fell so I needed to have a medical alert device. I've had LifeFone for about a year. But I don't feel that I’m gonna have to use it. I wear it around my neck but I don’t use it at night.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 14, 2019

    I've had a bad experience with LifeFone. I use a walker and I have a disability situation going, and when I first got LifeFone, we got a lesser setup. Then after about a month, we changed and put in a a little larger one. But when we did get an alert, they could not find my information because they never recorded the fact that I had gone from one station to an upgraded one. So that was a problem. On top of that, the experience when dealing with their reps was very poor. At one point, a good friend went down there and they blamed her for not knowing what was going on. She went back and forth, and they had words. He was telling her she was wrong. Then she found out they had no record of the change of systems. So it turned out to be a waste of time for her to spend about 45 minutes trying to get through. The person she talked to was not very nice either and she told him that.

    I also got a new watch band but I had the watch fall out of the band, which was the trouble I had with the first one. So this watch band is the same as the watch band that I sent in. With the first band, I had found the watch on the floor and the watch band without the watch on my wrist. That was the first experience. I've also been so afraid to use the other pendant because it seems like half of the time that I try to pick it up, it goes off.

    12 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 13, 2019

    I got a LifeFone because I’m home alone all day. It makes me feel that I do have help if I need it. One time, I had accidentally set it off and they checked to see if I was okay.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 12, 2019

    I live alone in a big old farmhouse out in the country. My kids got me a LifeFone. Thus far, I have had to call it once and have help come to get me up when I fell in a snowbank. I've also had their team respond when something gets tangled in the cord of the device when I'm sleeping. I try to get that undone and that makes the signal to them. I feel very comfortable with the device knowing I’ve got it.

    5 people found this review helpful
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    LifeFone Company Information

    Social media:
    Company Name:
    LifeFone
    Year Founded:
    1976
    Address:
    16 Yellowstone Avenue
    City:
    White Plains
    State/Province:
    NY
    Postal Code:
    10607-1324
    Country:
    United States
    Website:
    www.lifefone.com

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