About LifeFone
LifeFone's medical alert devices can be used at home and on the go to summon emergency help, check in with loved ones and monitor the home for hazards. All plans include a 30-day risk-free trial and a price-lock guarantee for the life of the service. While additional services cost extra each month, add-ons like GPS and fall detection increase the value of a subscription.
Overall Satisfaction Rating
- 5 stars
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Pros
- Free spouse coverage
- 30-day trial period
- Price-lock guarantee
Cons
- Additional services cost extra
- Larger mobile pendants
Bottom Line
LifeFone medical alert systems make life easier for both clients and caregivers. The company charges a monitoring fee, but it also offers a 30-day money-back guarantee if you’re not satisfied.
Top LifeFone Reviews
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...My son wanted me to have the ability to get 911 immediately or him or anybody, so he got me the LifeFone. When I tested it, their response was immediate and the reps who came o...
Read full reviewI wear the LifeFone wristwatch 24 hours a day. … I live in a retirement community, but I’m in independent living apartment so I feel much more comfortable having the alert system....
Read full reviewWhat is LifeFone?
LifeFone is a medical alert company that offers emergency response systems for those who spend most of their time alone. LifeFone’s home and mobile medical alert systems have nationwide cellular coverage, immediate assistance and personalized emergency care instructions. LifeFone also has options for smoke, fire and carbon monoxide monitoring services. All LifeFone monitoring centers are located in the United States and staffed with experienced personnel.
How do LifeFone medical alert systems work?
The LifeFone medical alert system is activated by pressing an emergency help button on a wearable LifeFone wristband or pendant, base station or wall-mounted button. The alert system notifies the LifeFone monitoring station. An emergency care agent then tries to establish communication with the customer, and if the customer cannot be reached, the agent dispatches emergency services to the home.
Emergency care agents are available 24/7 to help with non-emergency situations as well. They have access to your medical history and can contact family members and caregivers and reference your personalized care instructions to best assist you.
LifeFone medical alert systems
Traditional LifeFone medical alert systems for seniors can be customized with wall-mounted help buttons placed in high-risk areas for extra protection. The GPS-enabled mobile medical alert systems are best for those who are more active. All LifeFone medical alert systems include the option for automatic fall detection.
- At-Home Landline: A medical alert system for the home that requires a landline to operate. The equipment includes a wearable alert button and a base station with plans starting at $24.95 a month as of publishing.
- At-Home Cellular: A medical alert system for the home that comes with a base station. It includes a wearable emergency button tethered to the base station that wirelessly connects with a nationwide cellular LifeFone monitoring center. Plans start at $30.95 per month as of publishing.
- At-Home and On-The-Go GPS: An alert system that comes with a portable medical alert device, a base station, and a wearable emergency button. The mobile device is rechargeable and has built-in GPS technology. Plans start at $36.95 a month as of publishing.
- At-Home and On-The-Go GPS Pendant: An entire medical alert system in a necklace. This wearable medical alert device has two-way voice capability that protects customers in their homes and on the go. The necklace’s battery life is 30 days. Plans start at $39.95 per month as of publishing.
LifeFone Complete Home Package
LifeFone’s Complete Home Package protects customers from the unexpected by monitoring customer safety on multiple fronts. Plans start at $42.95 a month.
- Personalized emergency care instructions: Customers and caregivers input custom care instructions for specific situations so a call center operator can best assist the customer.
- Carbon monoxide detection and protection: If dangerous levels of carbon monoxide are present in a customer’s house, the medical alert system sounds and immediately notifies the LifeFone call center. A call center operator assists customers accordingly.
- Easy relocation: LifeFone systems are easily uninstalled and transferred to another residence. Placing a call to the emergency response center reactivates the system in the new location.
- 100% lifetime warranty: A lifetime warranty backs all LifeFone equipment units for manufacturer’s defects.
LifeFone accessories
With lots of accessories to choose from, plus services like medication reminders, check-in services and smoke and carbon monoxide monitoring, LifeFone’s medical alert systems are highly customizable to fit a variety of lifestyles.
LifeFone
Wall-Mounted Help Button
$39.95 each as of publishing date
The Wall-Mounted Help Button activates the medical alert system by signaling the response center exactly like a wearable emergency button. Mounts with Velcro.
LifeFone
Leather Carrying Case
$18.95 each as of publishing date
This leather case wraps around the device to protect your mobile alert system. The cover is for on-the-go only.
LifeFone
Mobile Charging Cradle
$39.95 each as of publishing date
A cradle charger for LifeFone mobile medical alert devices that plugs into the wall. Works for on-the-go only.
LifeFone
Hanging Lockbox
$29.95 each as of publishing date
The lockbox hangs around the front door knob and stores an extra set of house keys for emergency access so responders don’t have to break into your home.
LifeFone
Wall-Mounted Master Lockbox
$39.95 each as of publishing date
This lockbox mounts outside your home on a wall near the front door. Stores your keys for emergency access in case friends, family or emergency responders need inside.
LifeFone caregiver tools
LifeFone also offers apps for iPhones and Androids that provide customers with further assistance and caregiver tools.
- Daily check-in: A LifeFone care agent calls to check in on a customer daily. The call can be used to check customer wellness, as a medication reminder or for other issues.
- Activity assurance: This is a simpler check-in service for LifeFone customers. The home base station beeps at a set time each day to check in. To confirm they received the beep, the customer presses a button on the unit.
- Medication reminders: A tool to remind a customer what medications to take and when to take them. The base unit notifies customers every minute for 30 minutes until the reset button is pressed. Caregivers enter medication reminders through the LifeFone Caregiver Portal.
- Location service: This allows caregivers to access the location of a customer’s mobile alert device. The location service also provides caregivers information about the status of the mobile device, including low battery and the last time of activity.
- LifeFone Mobile Alerts: An app available for iPhone and Android that provides customers with immediate assistance. The app operates like traditional medical alert devices, connecting customers to a call center operator when activated. Cell phone coordinates identify the customer’s location, and the operator dispatches emergency services.
- LifeFone Family Guard: An app available for iPhone and Android that gives family members the ability to monitor locations in real time. Location services cover up to three family members. The LifeFone Family Guard also has all the features included with LifeFone Mobile Alerts — customers press the panic button on the Family Guard app to connect to a call center operator.
How much does LifeFone cost?
LifeFone plans start at $24.95 per month without any add-ons. Fall detection, check-ins and other additional services can increase the monthly cost by $5 to $19. LifeFone purchases do include a 30-day trial.
LifeFone FAQ
- Do I have to sign a contract to get a LifeFone medical alert system?
- Contracts are not required to receive a LifeFone medical alert system. However, the company does require a signed service agreement outlining the terms of service.
- What is LifeFone’s cancellation policy?
- It doesn’t cost anything to cancel service, and it can be canceled for any reason. Refunds are issued for any unused, prepaid service once the equipment is returned. LifeFone customer service processes cancellations by phone, email and mail.
- Does it cost extra to add my spouse to LifeFone monitoring services?
- LifeFone coverage for a spouse is included at no additional cost for basic emergency monitoring service.
- Where are LifeFone monitoring centers located?
- LifeFone monitoring centers are located in New York and California.
- Does LifeFone offer a warranty on medical alert devices?
- A lifetime warranty covering the cost of manufacturer's defects is included with all LifeFone medical alert devices. An optional protection plan is available to cover the cost of the equipment if it is lost, stolen or damaged.
- Does LifeFone offer a free trial period?
- All LifeFone systems come with a 30-day free trial.
- Do LifeFone medical alarm systems require a landline?
- The LifeFone At-Home Landline system is the only system with a landline requirement.
- Are LifeFone mobile medical alert systems waterproof?
- LifeFone emergency button wristbands and pendants are waterproof. They are meant to be worn while bathing, when there’s a high fall risk. LifeFone’s voice-in pendant device is water-resistant and can be worn in the shower, but it should not be submerged.
Do we recommend LifeFone?
LifeFone's product lineup features options for most lifestyles, with plenty of add-ons to customize your services. The pricing for basic plans is competitive, but additional services can increase the monthly cost quickly. All products can be returned for a refund within 30 days, and the monthly cost of services is locked in for life. If you need medical alert services and devices for yourself or a loved one, a LifeFone plan may be right for you.
LifeFone Reviews
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We have had at least 2 dozen incidents due to my stroke and they have always responded quickly and notified my family very very expeditiously. Great and personable customer service.
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I had a great experience talking to the sales rep. He was knowledgeable about the products. We discussed what I was looking for. He found the best plan for the price I could afford. It arrived in a couple of days and I set it up in a matter of minutes.
Thank the good Lord, I haven't had to use the product, but, my whole experience was excellent. My agent Azem was thorough in explaining the product and what all it entailed. Set up was easy and I appreciated being able to pay for 3 months and get a month free. Have recommended product to a cousin. Since I still drive and am out and about appreciate the use of GPS, wristlet and necklace. Base unit great, easy read and operators very helpful. One question, in reading material on product, does not tell if affected by electric outages and how to take off if this happens. Kudos all around so far.
Easy set up, Quick response, able to hide under clothes. Very simple set up, charge device, fill out paper work and mail. Not a lot of electronic expertise required! Polite response. No problem testing different locations, staff happy and helpful. Don’t lose it. I think the equipment belongs to the Company and there is a significant charge if lost. Wish it was a watch so I could sleep with it on. Need to remember to put it on in the middle of the night. Afraid it will activate by mistake. If worn to bed?
I lost my husband a couple of years ago and I’m still living in my home. My son wanted me to have the ability to get 911 immediately or him or anybody, so he got me the LifeFone. When I tested it, their response was immediate and the reps who came on the line were friendly. They were concerned and wanna help if they needed to. I wear the device around my neck and I don't like it very much. But I feel safer knowing that I have it.
I fell so I needed to have a medical alert device. I've had LifeFone for about a year. But I don't feel that I’m gonna have to use it. I wear it around my neck but I don’t use it at night.
I've had a bad experience with LifeFone. I use a walker and I have a disability situation going, and when I first got LifeFone, we got a lesser setup. Then after about a month, we changed and put in a a little larger one. But when we did get an alert, they could not find my information because they never recorded the fact that I had gone from one station to an upgraded one. So that was a problem. On top of that, the experience when dealing with their reps was very poor. At one point, a good friend went down there and they blamed her for not knowing what was going on. She went back and forth, and they had words. He was telling her she was wrong. Then she found out they had no record of the change of systems. So it turned out to be a waste of time for her to spend about 45 minutes trying to get through. The person she talked to was not very nice either and she told him that.
I also got a new watch band but I had the watch fall out of the band, which was the trouble I had with the first one. So this watch band is the same as the watch band that I sent in. With the first band, I had found the watch on the floor and the watch band without the watch on my wrist. That was the first experience. I've also been so afraid to use the other pendant because it seems like half of the time that I try to pick it up, it goes off.
I got a LifeFone because I’m home alone all day. It makes me feel that I do have help if I need it. One time, I had accidentally set it off and they checked to see if I was okay.
I live alone in a big old farmhouse out in the country. My kids got me a LifeFone. Thus far, I have had to call it once and have help come to get me up when I fell in a snowbank. I've also had their team respond when something gets tangled in the cord of the device when I'm sleeping. I try to get that undone and that makes the signal to them. I feel very comfortable with the device knowing I’ve got it.
I did a lot of research online and LifeFone seemed to have good reviews. Also, the price was competitive. There was a lot of monitoring systems out there that people had a lot of trouble with and I didn’t see any of those types of reviews on LifeFone so, we went with them. My mom had been in the hospital and she had 24/7 care with me being here during the day and we had home health aides in the evening to stay with her. Her prognosis improved so, we went to me staying over here during the day and then she has the fall detection monitor at night to replace the folks who were coming over. The only way that I can leave in the evening is that I know she’s got that on.
I don’t live that far from her. Our instruction is to call me first if she does not respond and then, I can be over here in less than five minutes. Usually, when the monitor goes off, my mom is in bed and she said that the reps were very courteous. They would ask her if she was okay and she would tell them yes. I told her that it means that it’s working. The gentleman I talked with prior to signing on explained how the pendant worked. It has a gyroscope in there and the other thing as far as what might set it off falsely. So, that gave us a little bit more information than what we were getting just reading what was online. We got the device in the middle of November last year and I’m very satisfied at this point. I hope it stays that way.
LifeFone Company Information
- Company Name:
- LifeFone
- Year Founded:
- 1976
- Address:
- 16 Yellowstone Avenue
- City:
- White Plains
- State/Province:
- NY
- Postal Code:
- 10607-1324
- Country:
- United States
- Website:
- www.lifefone.com