Medical Care Alert

Medical Care Alert Reviews

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About Medical Care Alert

Medical Care Alert is a Michigan-based company that specializes in medical alert systems. In-home systems start at $29.95 per month; mobile and smartwatch systems start at $39.95 per month. An optional caregiver app and automatic fall detection are available.

    Pros & Cons

    Pros
    • Available nationwide
    • No long-term contracts
    • 14-day trial
    Cons
    • Complicated return policy

    Featured Reviews

    Verified
    Macon, Georgia

    There is no professional installation offered. … Also no dedicated agents are available to answer questions or complaints which is frustrating when you don't know an answer or ju...

    Read full review
    Verified
    Yulee, FL

    … Seamless setup, helpful staff, clear quick emergency response (~30 sec) during testing, speaker / microphone is clear and can be heard over most of house. The wrist and necklace...

    Read full review

    How Medical Care Alert works

    Medical Care Alert’s systems rely on a wearable device, like a smartwatch or pendant, that uses AT&T or Verizon Wireless cellular networks. When you press the panic button or the device detects a fall, the device sends a signal to a trained operator at Medical Care Alert's monitoring center. These centers have certified operators who specialize in senior care available 24/7.

    Once you’re connected to the monitoring center, the operator evaluates the situation and contacts emergency responders or designated caregivers to provide the necessary help. The operator remains on the line until assistance arrives.

    In emergency situations, the monitoring center can provide EMS with a lockbox code to access your home without causing any damage to the door. The device also sends an automatic text message to your family or friends to inform them of the situation.

    Medical Care Alert costs

    Medical Care Alert offers three packages, and you can add fall detection to any package for an extra $10 per month. For an extra $5 per month, you can get the extended protection plan, which covers lost or damaged equipment (deductibles apply).

    A lockbox, which allows you to store a key accessible with a four-digit passcode, is included free with some plans.

    There’s no upfront equipment cost for in-home and home and away systems, but be aware that failure to return all equipment in satisfactory condition will cost you $350.

    How does Medical Care Alert compare?

    Compare Medical Care Alert with similarly rated personal emergency response system (PERS) companies.

    Aging-in-place? Find a modern medical alert system to ensure help is always near.

    Find a match

    Medical Care Alert FAQ

    Who installs the system?

    Medical Care Alert systems are designed to set up yourself. The company offers video tutorials to walk you through the process.

    Are Medical Care Alert devices waterproof?

    The help buttons are waterproof. The SmartWatch PRO is water-resistant and can be safely worn in the shower.

    How does Medical Care Alert fall detection work?

    The Medical Care Alert uses sensor technology to automatically detect a fall and send an alert to the emergency response center. Even if the user can’t speak, the operator will send help. The fall detection pendant is shower-safe, and the user can press the button anytime for emergency help. Fall detection is an optional feature that costs an additional $10 a month.

    What is Medical Care Alert’s return policy?

    After the 14-day risk-free return period, you can get a prorated refund for any prepaid, unused monitoring subscription fees. You’re still responsible for a $50 programming fee, restocking fee and shipping charges.

    Does Medicare cover a Medical Care Alert system?

    Medicare does not cover Medical Care Alert. However, you can use a health savings account (HSA) or flexible spending account (FSA).

    Do we recommend Medical Care Alert?

    Medical Care Alert doesn’t have as many 5-star reviews as some other medical alert companies on our site, but it’s still worth considering — the company’s devices are equipped with features like a panic button, two-way communication and automatic fall detection.

    Overall, Medical Care Alert strives to offer reliable and efficient solutions to enhance the independence and peace of mind of customers. We also like that it offers price guarantees and an in-home, two-week risk-free trial.

    Medical Care Alert Reviews

    Stars Rating

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      How do I know I can trust these reviews about Medical Care Alert?
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      How do I know I can trust these reviews about Medical Care Alert?
      • 4,460,553 reviews on ConsumerAffairs are verified.
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      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10

      Reviewed April 1, 2021

      It could save my life in an unexpected emergency. I live alone and virtually have no visitors. I live with my 3 dogs who of course would not be able to help me. I like the idea of the added security of the alert tag that I could wear.

      Customer ServiceInstallation & SetupStaff

      Reviewed March 18, 2021

      There is no professional installation offered neither is it available even at a cost. Also no dedicated agents are available to answer questions or complaints which is frustrating when you don't know an answer or just have a question about the product or service. It would be assuring to speak to a competent agent when you have questions.

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        Verified purchase
        Staff

        Reviewed July 18, 2018

        Installed Medical Care Alert in May of this year. Seamless setup, helpful staff, clear quick emergency response (~30 sec) during testing, speaker / microphone is clear and can be heard over most of house. The wrist and necklace buttons work over entire house and most of property.

        Medical Care Alert
        Medical Care Alert
        Pinned

        Thanks for your feedback - we’re glad everything is working for your family! Please let us know if you need anything and please remember to test your system weekly.

        Customer Service

        Reviewed March 25, 2018

        Really feel scammed when equipment returned. Returned as instructed with no damage. Company claimed damage and provided pictures that could have been any equipment. Nothing included identifying as our equipment. Company made ridiculous statements and so not only did not return pro-rated fee but charged my card additional $120. Horrible customer service. Beware!

        Verified purchase
        Fall Detection

        Reviewed June 6, 2016

        I have the Home & Away Elite system with fall detection. My family and friends are all very relieved that I chose this system because I am often away from home by myself, and am now alone at home. While my history of falling includes some while away from home, the majority and the most physically damaging have occurred at home and during the night. I have Narcolepsy (including sleep-walking), Sleep Apnea and other medical conditions that can increase the likelihood of falling. Add my elderly age of 74, a "bad" knee and "bad" ankle. Stumbling has become part of my "normal" routine.

        It can be challenging to find four reasonably "safe" hours to charge the pendant. I wish I could have the wrist band to use when at home during the day, while the pendant is charging, then wear the pendant the rest of the 24 hours. (I found the lanyard too uncomfortable to use. Instead, I use the belt clip to fasten it to the front center of my nightgown, and to my bra the rest of the time.) All-in-all I feel more comfortable and confident to have the pendant with fall detection. The reduction in my fear and that of friends and family is wonderful.

        Medical Care Alert
        Medical Care Alert
        Pinned

        Thanks for your outstanding, detailed review. We're glad you like your system.

        We have just added a new separate button feature to the system, so that you can have a button on while the system is charging. Our customer service team will be in touch to get this sent out to you.

        We appreciate your business and thanks again for the review!

        Verified purchase

        Reviewed June 4, 2016

        It is uncomfortable wearing around the neck. If I attach it to my jeans pocket, anytime I bump into anything it sends off a signal. If I wear it inside my bra strap it works better but I am afraid I am getting too much radiation into my body!

        Medical Care Alert
        Medical Care Alert
        Pinned

        Can you please call our customer service team at 1-877-913-3680? We have options for you to wear the pendant so that it is more comfortable for you. Also, the device has been tested and meets applicable Specific Absorption Rate for RF energy for devices used by the general public. Use the lanyard or belt clip provided to keep the device at least 10mm distance away from either your head or body to ensure compliance with FCC RF Exposure levels. Thanks

        Verified purchase
        Customer ServiceMonitoringPunctuality & SpeedFall DetectionStaff

        Reviewed May 31, 2016

        It became necessary for my father to live alone and we were concerned for his safety -- after reading about the many medical alert systems available, we chose Medical Care Alert. I like the fact that with Medical Care Alert, the voice of the assister can be heard not only through the base unit, but also through the pendant so the wearer can also be covered while out in the yard. We've received low battery alerts from the company, greatly appreciated, and help with replacing the batteries; we've also done periodic system checks with them, which they recommend, to make sure everything is working properly.

        We found out one night when my father accidentally engaged the pendant in his sleep just how well the system works in an emergency -- after three attempts by MCA to speak with my father via the base unit failed, EMTs were called, I was notified by phone; the EMTs and police entered Dad's house using the MCA lockbox; and since it was an accidental alert, by the time I arrived it was all safely over. But the response was immediate, according to plan, and showed us all just how well the system operates, and how well their personnel respond. Customer service has always been prompt and courteous both by phone and e-mail. I highly recommend Medical Care Alert.

        Medical Care Alert
        Medical Care Alert
        Pinned

        We are so happy that your father is wearing his pendant - that's fantastic!

        Please let us know if you ever need anything - our customer service team is here for you and your dad!

        Thanks for the great feedback - it helps us to get better, and helps other families to make good, informed decisions!

        Verified purchase
        Customer ServiceStaff

        Reviewed May 23, 2016

        My 94-yr old mother had her Medical Care Alert bracelet on the bedside table, and the pendant hanging from her walker. She was sound asleep and was awakened by a policeman and rescue squad in her bedroom! I called Medical Care Alert the next day and was assured that it was a button push and NOT a malfunction. My mother insists she did NOT hit the button. I had neglected to program in the Medical Care # so when I got the 800 "unknown" call at midnight, I did not answer it. So it was a comedy of errors. However, my mother now wants to cancel the system saying she doesn't trust it.

        Verified purchase
        Customer Service

        Reviewed May 23, 2016

        Seems like it took a little long before I got a response. After I hung up, I got a constant loud beeping. Finally pushed the red button to stop it. Called customer service. Wish there was a volume control.

        Verified purchase
        Customer ServiceStaff

        Reviewed May 23, 2016

        Our experience was very positive. The medical professionals were extremely kind and caring with every aspect of the event. They were very supportive reminding the whole family they are here for us anytime they are needed. They were very special individuals. We were left feeling my husband would be treated very well and most importantly, with kindness. I appreciate the fast response and wonderful personnel. Thank you!!

        Medical Care Alert
        Medical Care Alert
        Pinned

        We are so glad you got help fast when you needed it...that's the whole reason we are here!

        Thank you so much for sharing your thoughts and experience...it really helps us to know how we can serve you better, and helps other families as they make their decisions.

        Aging-in-place? Find a modern medical alert system to ensure help is always near.

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          Medical Care Alert Company Information

          Company Name:
          Medical Care Alert
          Company Type:
          Private
          Year Founded:
          2008
          Address:
          43334 7 Mile Road, Suite 400
          City:
          Northville
          State/Province:
          MI
          Postal Code:
          48167
          Country:
          United States
          Fax:
          248-213-9778
          Website:
          www.medicalcarealert.com

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