Life Alert Reviews

This was the first time I used Life Alert. I’m on oxygen and I wasn’t getting enough. I was having difficulty breathing. Life Alert’s dispatcher stayed on the telephone and helped me calm down. They let me know how far away they were and how long it would take to get here. It was no time at all before I heard them coming through my front door. They were the best. They made me feel more comfortable living by myself.

My friends and I walk every morning. But this morning I was not feeling well. We always walk 3 miles. But this morning we only walked a half mile when I started feeling funny. Called Life Alert because this was not a right feeling. I am 69 years. I am old but not that old. The staff was very helpful. She stayed on the line with my friend until help came. I love you guys. I recommend you to all my family.

My mom fell while trying to get out of bed. She was not hurt and had slid from the bed to the floor and could not get herself up. Because the Life Alert person could not hear my mom (she’s not very audible because she had a stroke almost a year ago and cannot talk very well) they dispatched EMS and they assisted her. So grateful for this service! It is money well spent!!

My legs were injured in a T-bone car crash. The engine block of my car was shoved diagonally across my lap. As a result, if while using my cane, rollator, and fall I’m unable to get up because of my knees. Called Life Alert and the EMTs came to my home within 20 minutes. The 2 gentlemen hoisted me up by placing their arms under my armpits, grabbing their hands and lifting. Once I was up, they examined me for possible need to be taken for a ride to the ER. Once they were satisfied, they notified their dispatch and left it was a very kind and caring event!

I fell in my bedroom late at night and I couldn’t get up so I pushed the button on the Life Alert that is around my neck. The man that answered the Life Alert stayed on the line with me and talked to me until the EMT people got into the bedroom. He made me feel safe during the whole experience. I am very glad I had Life Alert to rely on.

I will never use or recommend Life Alert. Life Alert would not cancel our parents' subscription even after we sent a doctor's note and in writing. They kept charging them 8 more months (but stopped monitoring them) until we called again. They then charged us one more month. My parents aren't able to monitor their finances so they thought it was cancelled. Life Alert took advantage of their age and mental acuity. They refused to refund the money even though they had not been monitoring the last eight months.

Life Alert is the ABSOLUTE WORST company!!! First, the contract with this company was forged by someone and not us but lost the fight in trying to prove this. Secondly, each month when paying your bill, the representatives are the rudest and most incompetent people I have ever dealt with. If I spoke to a customer at my job, the way they speak to you, I would've lost my job a long time ago. No matter how many times you request a supervisor, they end up hanging up on you or fighting with you over the phone. Being "INCOMPETENT" is not a strong enough word to describe this company's ethics. They should be ashamed of themselves!!!! The only reason I gave it one star is because it wouldn't allow me to give it zero stars!!!! BEWARE.

I ordered a Life Alert package for my mother who is 99 years old. After we received the package and tried to set it up for her, it became obvious that is was not going to work in her situation. Her hearing is very bad even with a hearing aid, and the pendant and help button volume are so weak that she was unable to hear and answer when asked if she was having an emergency. I explained this to the people at Life Alert, and let them know that we were told that the volume could not be adjusted, and requested a refund. I finally received a partial refund after a considerable period of time, and yet the refund was not in full for the money paid out. I found out the hard way that the product is not as good as was represented.

Called Life Alert. Fainting, my daughter was notified. Ambulance arrived, was checked by emergency workers. Taken to hospital due to severe dizziness. Kept in hospital.

Mom fell in the kitchen and I was outside. Mom was wearing her Life Alert necklace, and was able to call for rescue. Me, being outside, had no idea she needed help. And her necklace was able to notify emergency car. Life Alert notified me while I was outside that mom had fallen and needed me inside. Thank you.