Life Alert Reviews

Getting ready to go upstairs when I got up my body was really wild so I sat back down in the chair. I just wasn’t feeling myself so I pressed the Life Alert button. The dispatcher was so nice I knew I was in good hands.

I was sitting on the toilet and my leg fell asleep. I stood up and fell and I couldn’t get up. Life Alert called the fire department and they came and helped me up. Thank you for your help.

I was putting ice trays in the refrigerator, lost my balance. Called Life Alert who called my sons and they came immediately and picked me up. Life Alert stayed on phone till I was safely up. Thank you.

I tripped coming back to my bed in a very dark bedroom. Have now put in night lights to help and use my walker instead of the cane. Life Alert called Fire Department to come and help me back to bed.

She was having congestive heart failure so we hit the Life Alert call button. Rescue services were here in about 5 minutes. She was taken to the hospital we chose. We are very happy with the Life Alert Services.

I do not recommend Life Alert. Unless you plan on keeping the account for three years. We tried to cancel our subscription but was denied. We don’t even use the device anymore because my husband had his medical issues resolved. The device sits there unused, but we still have to pay $89 a month for 3 years. I asked if we could pay a fee to cancel and was told no.

I ordered Life Alert for my 86-year-old grandmother. She wore it one day and refused to wear it again. The ordering process was super easy, very friendly and informative. My rep was Billie. We had the product for 5 days and decided to turn it back in due to my grandmother not wanting it. You can't force an 86-year-old woman to wear something if she doesn't want too. We respected her wishes. When I called Billie back and told her I wanted to cancel, she tried everything in her power to get me to keep it. I respectfully declined. I knew I wouldn't get money back; that's not the problem.

If you don’t mind high pressure sales pitch and follow-up this might be for you. If you’re not satisfied with their customer service and their service in general, too bad. If you try to talk to them and get a refund you’ll be sent around and around in circles for over an hour. I did have a good experience with them with my grandfather, but with my parent that is living, they didn’t listen to him and they end up calling emergency services in the middle of the night which wastes our tax dollars and they were told not to. I would not use this company ever again or recommend it.

Life alert charged a large nonrefundable initiation fee. When we received the product, we tested it. It was difficult to hear the representatives and they had a hard time hearing us. For someone with mild dementia, it was not simple to use—there were too many instructions for what to do inside vs outside the home. We paid for the gps tracking option, but we didn’t understand that there was no way for my dad to contact life alert unless he was in the home. Life alert would not return about $400 and we never used the product.

I fell on kitchen floor. Unable to get up. Life Alert was pushed and help was there in about 10 minutes. Thank you so much.

I love Life Alert, they stay on line until the help arrives—felt safe.

Had a stroke. Life Alert may have saved my life.

All I can say they saved my life. They were great. God Bless Life Alert.

Life Alert is always helpful, courteous & nice.

Called due to emergency unable to breath. Life Alert stayed on the phone and spoke to paramedic. Very thorough

I had heart surgery a CABG—thought I was having a heart attack. Thank you Life Alert for your service.

Fell in floor & could not get up. Life Alert called the rescue squad to come & help me up. Thank you.

Over the course of 3yrs we have utilized Life Alert quite a bit. Every time has been a positive experience dealing with customer experience. Thank you.

Fell & needed help getting up—no injuries. Very polite & helpful. Thanks.

Life Alert saved my life three times.

I had fallen in my bathroom and needed help to get up. Life Alert sent EMS and picked me up. They took my vital signs and I did not request going to the hospital.

Life Alert kept me calm. They kept informing me that the Fire Dept. was on the way. Stayed with me till Fire Dept. got there.

I fell and Life Alert got in touch with EMT and my family.

Used Life Alert twice this year. They were wonderful. Thank you.

I fell on the sidewalk in the front yard while prepping to garden. Ended up with 3 fractures on my humous shoulder. Life Alert came quickly.

Fell & hit my head. I couldn’t get myself up. Called Life Alert & paramedics came.

Life Alert answered quickly. The dispatcher stayed on the line, until EMT arrived, checking on me frequently.

Life Alert is so good professional—they have always taken great care of me & they do care.

Life Alert people who helped me on that day were very helpful. I don’t know them but they were all angels.

My loved one was choking and Life Alert stayed on the line and alerted 911 for us.

My mother fell (2) different times on different days. Life Alert was at location very quickly and helped with getting her to hospital.

I fell and put my teeth through top lip rescue squad & firemen 3 of each came then ambulance with 3 more medics came. Life Alert gave good directions. Went to hospital in ambulance.

Life Alert always stays on the line until one of the firemen talk to Life Alert.

I fell and could not get up. Life Alert helped me up and going again. I have recommended Life Alert to others, and I am glad that I have it.

I had fallen outside coming up my steps. I marked my Life Alert and they sent help to get me up. Thank you.

I fell & broke my right wrist. The emergency crew was very careful. Life Alert has been a godsend. Thank you.

I was clipping weeds & the stick bend and snapped. I fell into the flower bed. I used my pendant & waited for help. The police came & rescue assessed me. No injuries.

Fell out of bed in a deep sleep, unable to get myself up. Life Alert notified EMS. They came, checked me out and helped me up to a chair.

Father’s Day. I fell & broke trochanter in (L) thigh. Life Alert answered immediately. Surgery done the next day. You guys are great. Thanks!

I am 91 years old and live alone. I could not live without Life Alert. They have saved my life three time with broken bones.