Life Alert Emergency Response

My mom did not feel well about 2:30am in the morning. While I live only 12 miles away, Life Alert had called me, and my three friend backups to let them know what was going on. They called me as I was driving dark back roads to get to my mom. They also alerted my friends to what was going on. They let me know when the paramedics arrived to my mom and that they had taken her to the hospital. I was so grateful for their detailed customer service. My mom, who is 85 now, is just fine...but she got to the hospital in time. By time I arrived to the hospital she was already in a room with MDs/nurses being taken care of... Thank you Life Alert-

About 3 weeks ago, I fell outside (didn’t get hurt). I pushed my Life Alert button, not sure if it went through. Less than a minute or so my phone rang and it was Life Alert saying, “Paramedics are on the way.” Then asked if I was hurt and then said they would call my daughter. I said my son-in-law was on his way up. I was able to call him. Life Alert called paramedics and son-in-law, and talked to them. So, I am so glad I had it or I would have been in trouble. If I hadn’t had Life Alert, I don’t know what would have happened. Where I fell, no one would have seen me and it would have been an hour and a half before my daughter would have called, and then when I didn’t answer, they would have come up to see where I was, and been really worried… Yes, I am thankful for Life Alert.

What a wonderful, caring company you have! My Life Alert neck pendant was stolen (police know). I quickly was sent another... That, too, was stolen. The woman to whom I spoke was kind and empathetic and said if I paid $25 postage, there would be no charge for another. I told her she took a bad day and turned it in to a beautiful day! As you know, the best advertising, it’s been said, is word of mouth. (I’m on the job!) All the folks at Life Alert are great, with much patience and empathy. Thank you for being you and having this wonderful company!

I am 80 years old and live by myself. Since my son enrolled me in Life Alert I have had to call for help (4) times. The first (3) calls was because I lost my balance and fell down and needed help to get back up. The last time was severe pain in one of my legs and knee in the middle of the night. Had to be taken to the ER for X-Rays and treatment. I cannot tell you what a help Life Alert has been to me. The police that came to my house with the ambulance and the EMTs were so nice to me, and arrived very quickly, and knew exactly how to get in my house and had all my information in order to treat me. Thank you for your service! God bless!

I can’t think of but two times Life Alert has been called purposely, and they have been fast, courteous, and responsible to get 911 out here on the double; and stayed with me while awaiting the arrival of EMTs, talking while waiting to be sure I was not seriously in dire straits. One time was when I fell out of bed between bed and table, first time in 84 years that had happened. Same results. Yes, I am much impressed with Life Alert, as was the medical driver. As a matter of fact, I just finished talking to a friend about them.

I was outside my home when I fell down. I knew I could not get up by myself. I pushed my alarm and Life Alert came on. (In the meantime, a neighbor came and helped me up.) I told Life Alert that I was OK, that a neighbor had helped me. I went to my home, and found Life Alert checking on me. I said I was OK, and they called two contacts, who also checked on me. I really thought Life Alert was excellent...continuing their care through.

When I moved into a senior living with pull cords and people to respond 24/7, I tried to cancel my service. I was not allowed to. I was told by the billing department that all they needed was a letter from my new residence confirming that I have an alert system here. We have continually faxed and emailed the letter and they insist they are not getting it. Sending by certified mail today. They are not customer friendly. Buyer beware.

I called Life Alert to get information about their service for my mother. I spoke with a customer service representative. He informed me that we could do a conference call with my mother to discuss it further. The 3 of us talked about it and my mother decided to go with it. During the conversation the rep never volunteered that there is a 3 year contract. I had to ask if it was month to month or a contract. Even so, my mother said she would go with their service. They took her information and credit card number, etc. They told her they wouldn't charge her card until she signed the contract, which they would send within 3 days. We looked at the reviews of Life Alert and decided not to go with the service after all, because it is very difficult to get out of the contract, even if you provide the paperwork needed from the doctor, etc stating that the person is no longer independent.

I had a sudden episode of extremely painful diverticulitis. Not only that, my blood pressure fell to 80/30 which caused me to almost pass out. I hit my Life Alert pendant and I would say the ambulance arrived in about 10 minutes. I was taken to the ER, which I don’t really remember, but know Life Alert saved my life.

They stayed on the phone, kept me and my granddaughter calm; it’s like someone was with us….The people of Life Alert have been wonderful and it keeps me and my son worry free.