Life Alert

Life Alert Reviews

Life Alert Reviews
4.9(7,673)
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About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or on the wristband, and the company advertises that its pendants have a 10-year battery life and do not require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association (TMA).

Pros & Cons

Pros
  • 24/7 professional monitoring
  • Pendants do not require regular charging
  • Waterproof equipment
Cons
  • Upfront fees range between $50 and $200
  • Requires three-year contract
  • Not ideal for online shoppers

Featured Reviews

Verified
Dallas, TX

… I like to wear it when I am driving because it will pick up in the instance of a car accident. The agency calls you through the device, and if there is no answer then they send ...

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Verified
Los Angeles, CA

… I lost my balance and fell down. I didn’t do any injury to any parts of my body but I had to push the button for Life Alert to get me some help. They were able to contact one of...

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Life Alert devices

How Life Alert works

Life Alert offers a medical alert system you can wear as a pendant or bracelet. It connects you to a monitoring center with trained professionals who can help in an emergency.

The pendant has a range of up to 1,000 feet from the base unit, and microphones can amplify up to 150 feet away.

Here's how it works: When you press the button on your Life Alert device, it's like sending up a flare to let the monitoring center know you need help. The button is designed to be easy to use, even if you have mobility challenges or difficulty with your hands.

When pressed, the pendant transmits a signal to the base unit, notifying the monitoring center. Once connected to the monitoring center, you can speak to an operator through the device. Tell the operator what you need, and they'll dispatch help. If there's no response, Life Alert automatically contacts the proper authorities.

Life Alert costs

Expect to pay around $200 upfront to get started. Life Alert’s cost typically ranges between $50 and $100 per month for service. Contact terms are for 36 months, making the total payment between around $2,000 and $3,600. For the most accurate Life Alert pricing information, it’s best to contact the company directly.

How does Life Alert compare?

Compare Life Alert costs and services with similarly rated medical alert companies.

Life Alert FAQ

Does Life Alert require a landline?

Life Alert can run on a landline or cellular connection.

Does Life Alert have GPS?

Yes, Life Alert offers systems with built-in GPS.

How much does Life Alert cost per year?

Depending on the services you choose, Life Alert costs around $600 to $1,200 per year.

Is Life Alert covered by Medicare?

Life Alert systems usually aren’t covered by Medicare. However, some Medicare Advantage plans might cover some of the cost of Life Alert for seniors — it depends on your provider. You might also qualify for medical alert coverage under your long-term care insurance plan.

What are the alternatives to Life Alert?

For some great Life Alert alternatives, check out our guide to finding the best medical alert companies:

Is Life Alert worth it?

Life Alert offers a valuable service. Most Life Alert reviews on our site are generally positive, highlighting the company’s reliable service and quick response time, though some say it’s difficult to cancel.

While the price is higher than the average cost of a medical alert system, the company has a long reputation for quality service. You can find cheaper systems with more advanced features, like longer in-home ranges and fall detection, but many people might prefer Life Alert's streamlined feature set and easy-to-understand operation.

» MORE: Questions to ask a medical alert company

Life Alert Reviews

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    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2024

    My legs were injured in a T-bone car crash. The engine block of my car was shoved diagonally across my lap. As a result, if while using my cane, rollator, and fall I’m unable to get up because of my knees. Called Life Alert and the EMTs came to my home within 20 minutes. The 2 gentlemen hoisted me up by placing their arms under my armpits, grabbing their hands and lifting. Once I was up, they examined me for possible need to be taken for a ride to the ER. Once they were satisfied, they notified their dispatch and left it was a very kind and caring event!

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      Verified purchase
      Customer ServiceStaff

      Reviewed Feb. 12, 2024

      I pressed my Life Alert button. They responded immediately. She asked about the problem. I told her I fell in the bathroom and hit my head on the cabinet corner. She asked if I was bleeding and she said help is on the way. They were almost immediately there. She stayed on the line with me. I was taken to the emergency room. I received 4 stiches in my head and spent 4 days in the hospital.

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      Verified purchase
      Staff

      Reviewed Jan. 26, 2024

      I fell in my living room. I hit my head on the way to the floor and was unable to get up out of the floor. My best friend was here but she is 85 years old and could not help me. I pushed the Life Alert button on my necklace and asked for help. The Life Alert people stayed on the line and talked to me until the help they requested arrived. EMS took me to the ER and I was admitted.

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      Verified purchase

      Reviewed Dec. 20, 2023

      I was in the bathroom about 4pm when I got up from the stool. I lost my balance and fell face first onto the tile floor. I was lying in a pool of blood and didn’t have my telephone on me, so I hit my Life Alert button on my neck. So, in about 10 minutes a fireman came to my rescue and stopped the bleeding. I had a broken nose and needed five stitches. I live 10 miles from town.

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      Verified purchase
      MonitoringPunctuality & Speed

      Reviewed Dec. 11, 2023

      They got EMT ambulance to us so quickly, I couldn’t believe the speed. Much faster than if I had phoned 911. I had fallen outside my kitchen door when a downpour hit from one second to the next. I dislocated my left shoulder and fractured my nose that bled heavily because I’m on Plavix (blood thinner). Life Alert got me help so fast, I scarcely had time to pack a few things for the ER.

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      Verified purchase
      Staff

      Reviewed Aug. 30, 2024

      As always Life Alert was very courteous and helpful. It is very comforting in knowing that we can rely on your service. Thank you.

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      Verified purchase
      Staff

      Reviewed Aug. 30, 2024

      My emergency was I couldn’t breathe right. I ended up having double ammonia. These [Life Alert] workers were very serious and helpful. This was my second time of being saved by your gang. Thank you.

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      Verified purchase
      Customer Service

      Reviewed Aug. 29, 2024

      Fell at 2:00am. Daughter was sleeping and did not hear me call her. Life Alert is truly a life saver!

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      Verified purchase
      Customer ServiceStaff

      Reviewed Aug. 29, 2024

      I fell and Life Alert help was here within a very short time after I called. Very nice, very reassuring.

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      Customer Service

      Reviewed Aug. 28, 2024

      Got an immediate response. Asked for an ambulance. Life Alert stayed on the line with me until helped arrived and notified my emergency contacts.

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      Life Alert Company Information

      Company Name:
      Life Alert Emergency Response, Inc.
      Website:
      www.lifealert.com

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