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Life Alert Reviews

4.9
7,973 reviews
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By: Kathryn Parkman
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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • Upfront fees range between $50 and $200
  • Requires three-year contract
  • Not ideal for online shoppers

Featured Reviews

Dallas, TX
Verified purchase
… I like to wear it when I am driving because it will pick up in the instance of a car accident. The agency calls you through the device, and if there is no answer then they send ...

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Los Angeles, CA
Verified purchase
… I lost my balance and fell down. I didn’t do any injury to any parts of my body but I had to push the button for Life Alert to get me some help. They were able to contact one of...

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Life Alert devices

Life Alert base unit

Pricing varies

Includes 24/7 monitoring. Backup battery lasts 72 hours. Works on cellular or landline connections.

Life Alert emergency pendant

Pricing varies

Pendants are fully waterproof and last for 10 years. Works within 1,000 feet of the base unit.

Life Alert help button

Pricing varies

Waterproof wireless button that connects to the monitoring center. Batteries last up to 10 years.

How Life Alert works

Life Alert offers a medical alert system you can wear as a pendant or bracelet. It connects you to a monitoring center with trained professionals who can help in an emergency.

The pendant has a range of up to 1,000 feet from the base unit, and microphones can amplify up to 150 feet away.

Here's how it works: When you press the button on your Life Alert device, it's like sending up a flare to let the monitoring center know you need help. The help button is designed to be easy to use, even if you have mobility challenges or difficulty with your hands.

When pressed, the pendant transmits a signal to the base unit, notifying the monitoring center. Once connected to the monitoring center, you can speak to an operator through the device. Tell the operator what you need, and they'll dispatch help. If there's no response, Life Alert automatically contacts the proper authorities.

Life Alert costs

Expect to pay $200 upfront to get started. One quote for Life Alert’s monthly service ranged between $50 and $100 — meaning a 36-month contract could total roughly $2,000 to $3,600. Pricing can vary, so it’s best to contact the company directly for the most current rates.

How does Life Alert compare?

Compare Life Alert costs and services with similarly rated medical alert companies.

Life Alert FAQ

Does Life Alert require a landline?

Life Alert can run on a landline or cellular connection.

Does Life Alert have GPS?

Yes, Life Alert offers systems with built-in GPS.

How much does Life Alert cost per year?

You’ll need to pay an activation fee of $198 to get started. A quote at the time of publication placed annual Life Alert costs between $2,000 and $3,600 per year for monitoring, with monthly costs ranging from $50 to $100.

Is Life Alert covered by Medicare?

Life Alert systems usually aren’t covered by Medicare. However, some Medicare Advantage plans might cover some of the cost of Life Alert for seniors — it depends on your provider. You might also qualify for medical alert coverage under your long-term care insurance plan.

What are the alternatives to Life Alert?

For some great Life Alert alternatives, check out our guide to finding the best medical alert companies:

  • Our top pick overall: Bay Alarm Medical
  • Our pick for customer service: Life Alert
  • Our pick for in-home safety: MobileHelp
  • Our pick for on-the-go use: Medical Alert
  • Our pick for a risk-free option: LifeStation

Is Life Alert worth it?

Yes, Life Alert offers a valuable service that most reviewers say is worth it. Life Alert reviews on our site are generally positive, highlighting the company’s reliable service and quick response time, though some say it’s difficult to cancel.

While the price is higher than the average cost of a medical alert system, the company has a long reputation for quality service. You can find cheaper systems with more advanced features, like longer in-home ranges and fall detection, but many people might prefer Life Alert's streamlined set of features and easy-to-understand operation.

» MORE: Questions to ask a medical alert company

Life Alert Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
    • 4,677,304 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Review featured by Life Alert
    Verified purchase

    Reviewed July 31, 2023

    Loved one fell, couldn’t get breathe - Life Alert got my loved one to the hospital right away.

    Thanks for your vote!
    Review featured by Life Alert
    Verified purchase

    Reviewed July 28, 2023

    “I fell and couldn’t get up” not a joke anymore! Thanks Life Alert!

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    Review featured by Life Alert
    Verified purchase
    Customer Service

    Reviewed July 26, 2023

    Life Alert had always been polite, generous, concerned and helpful. They also respond in a timely matter.

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    Page 1 Reviews 0 - 5
    Verified purchase

    Reviewed Feb. 19, 2025

    I was sitting in a chair in my living room getting ready to read when the power went out. I got up to get my flashlight in my bedroom, but I could not find my way. It was so pitch black that I became disoriented. I stood for about five minutes realizing that I had to do something because I was afraid of falling. I pressed my Life Alert button knowing that help would be coming. Soon my sister-in-law arrived followed by several first responders. That’s how Life Alert helped me.

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      Verified purchase
      Staff

      Reviewed Feb. 17, 2025

      I wish I knew how it happened, but when I woke up, I was on the floor and the house was completely dark. Even the TV was off which is unusual for me. Looking around I thought I was in the bedroom until I saw the sofa. I could not get up so, I crawled to the coffee table and found my Life Alert watch and called them. They came right away, but could not get in. The hidden key did not work, but one man found a window unlocked. I have gotten new keys and friends had lights put outside and inside. Life Alert was definitely a life saver for me. They were so polite and I would like to “thank them” for a job well done.

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      Verified purchase
      Customer Service

      Reviewed Feb. 14, 2025

      I woke up in the middle of the night and was so weak I couldn’t stand up. I fell in the hallway and was so weak I couldn’t get up. I used my Life Alert to call for help and they got paramedics there. They transported me to the hospital and I was extremely anemic so the hospital gave me a transfusion. I’ve been stronger ever sense. I was getting chemo treatments for cancer and the chemo caused my blood cells to drop. Thanks to having Life Alert I got the help I needed.

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      Verified purchase
      Customer ServiceMonitoring

      Reviewed Feb. 13, 2025

      I was sick and couldn’t get out of my chair for two hours or more, couldn’t reach the phone to call anyone for help. I pushed the Life Alert button; they came on and reassured me that they sent the firemen to help me get up and moving and checked me out. Life Alert called my daughter and son to tell them that I needed help and they sent the fire department. If it wasn’t for Life Alert, I don’t know how long I would’ve had to sit in the chair and how bad I would get before somebody found me.

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      Verified purchase

      Reviewed Feb. 12, 2025

      A day after vascular surgery I went home. Later in the day I went in the kitchen to get Tylenol and water. I was standing at the kitchen counter, the next thing I knew I was coming to on the floor with blood pouring from my temple. Luckily for me I had my Life Alert; help came within approximately 10 minutes. After ascertaining that I had no broken bones. I was transported to the hospital. I did need stiches very close to my eye and along with the whole right side being one big bruise. I had also broken a toe. Thanks to the EMT’s and Life Alert I am fine.

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      Verified purchase

      Reviewed March 28, 2025

      I fell, Life Alert called an ambulance that took me to the ER.

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      Verified purchase
      MonitoringStaff

      Reviewed March 28, 2025

      The Life Alert dispatcher stayed on the line until the emergency people arrived to take me to the hospital. Excellent service, so worth it…. Thank you!

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      Verified purchase
      Staff

      Reviewed March 27, 2025

      Mom fell, Life Alert talked to her and kept her calm. They sent help. Thank you, so much.

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      Verified purchase
      Punctuality & Speed

      Reviewed March 27, 2025

      Fell twice at home. Using my neck alarm, called Life Alert who notified police, etc. Help arrived within a very short time.

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      Verified purchase
      Customer Service

      Reviewed March 26, 2025

      Communication is key when it comes to emergencies. Life Alert communicated consistently throughout the emergency.

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      Life Alert Company Information

      Company Name:
      Life Alert Emergency Response, Inc.
      Website:
      www.lifealert.com

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