Life Alert Reviews

I fell in my entryway and broke my nose. My arms were pinned under me and I knew needed help. I wiggled enough so I could get to my Life Alert button. I pressed it and they responded very quickly. I could hear the ambulance and other help coming within minutes. I couldn't reach the deadbolt lock and I was laying right behind the door. The EMS workers managed to get the deadbolt unlocked and carefully stepped over me. I told them I was getting ready to walk my dog when I fell. One of the workers asked if he could walk her and I told him where her leash was. After they got me sitting up, they washed the blood off my face and then checked for any other injuries. They took me to the hospital (my first ambulance ride) to be checked out. Only injury was my broken nose. The First Alert workers have always been very courteous and polite to me, even when I have accidently hit the call button.

I wish I knew how it happened, but when I woke up, I was on the floor and the house was completely dark. Even the TV was off which is unusual for me. Looking around I thought I was in the bedroom until I saw the sofa. I could not get up so, I crawled to the coffee table and found my Life Alert watch and called them. They came right away, but could not get in. The hidden key did not work, but one man found a window unlocked. I have gotten new keys and friends had lights put outside and inside. Life Alert was definitely a life saver for me. They were so polite and I would like to “thank them” for a job well done.

I woke up in the middle of the night and was so weak I couldn’t stand up. I fell in the hallway and was so weak I couldn’t get up. I used my Life Alert to call for help and they got paramedics there. They transported me to the hospital and I was extremely anemic so the hospital gave me a transfusion. I’ve been stronger ever sense. I was getting chemo treatments for cancer and the chemo caused my blood cells to drop. Thanks to having Life Alert I got the help I needed.

I was sick and couldn’t get out of my chair for two hours or more, couldn’t reach the phone to call anyone for help. I pushed the Life Alert button; they came on and reassured me that they sent the firemen to help me get up and moving and checked me out. Life Alert called my daughter and son to tell them that I needed help and they sent the fire department. If it wasn’t for Life Alert, I don’t know how long I would’ve had to sit in the chair and how bad I would get before somebody found me.

A day after vascular surgery I went home. Later in the day I went in the kitchen to get Tylenol and water. I was standing at the kitchen counter, the next thing I knew I was coming to on the floor with blood pouring from my temple. Luckily for me I had my Life Alert; help came within approximately 10 minutes. After ascertaining that I had no broken bones. I was transported to the hospital. I did need stiches very close to my eye and along with the whole right side being one big bruise. I had also broken a toe. Thanks to the EMT’s and Life Alert I am fine.

My father had Life Alert prior to entering assisted living. Upon attempting to cancel the service I was informed that I could not cancel without my dad involved or my POA. My name is on the account as the individual who set up the service. Finally, when it came time to get the equipment shipped back, I was informed that UPS would pick up the equipment with a prepaid label but only Monday through Friday. I work full time and do not have time to sit around the house to wait for UPS. I now am shipping the equipment back and paying to do so. I encourage anyone interested in this service to be aware of how difficult the service is to end.

I do not recommend Life Alert due to the difficulty with cancelling service. My mother, who has dementia, has been unable to use the service for over a year. When I have tried to cancel the service, I have been told by the customer service reps. that my mother must consent to the cancellation, or I must provide a copy of her power of attorney, or have her doctor write a letter stating she is unable to operate the device due to her medical condition.

Cancelling this service is extremely difficult. I was told to email a request with proof that my parents were moved to assisted living with 24/7 care. After a week I called again. I was told they had not received my email and the agent asked me "why are you being like this?" Stonewalling at its finest. They asked to send it again. Two days later they still had not received it though I had cc'd myself both times. Third time the agent gave me the email of a "supervisor" who did magically receive my email. I believe they hope you give up and play this game. Rather than email me a call tag I was told I had to wait for UPS for an entire day (for which an "appointment" was needed). How ridiculous and inconvenient. I would NOT recommend this service. An elderly person would be unable to navigate this cancellation process and I believe it was designed this way.

They ran my CC without my permission for 247.00, even though I asked them not to. When I tried to get my money back, they refused saying they already sent the equipment and until it's returned they wouldn't refund my money. I contacted and reported them to Fraud.gov. The person I initially talked to was Dolly, very pushy. BEWARE.

Would leave a 0 if I could. Found father lying on floor. Necklace flashing with a recording playing. No one ever answered. Call office. Put on HOLD 20 min. Called again. HOLD. Never could get in touch with anyone. It’s been hour and a half now. Light on necklace still blinking. Still in phone on HOLD listening to how wonderful they are and how important you are to them.