Lively Mobile
toll free
Call now for more information

Lively Mobile

toll free
Call now for more information

Consumer Reviews and Complaints

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I have Lively's fall detection but it was usually a false alarm, and Lively was really good. I would definitely recommend them to anyone. I like the feature that has the GPS so my daughters can track me which is wonderful since we're 2,500 miles away. That's always a peace of mind that they know where I'm at and how to get a hold of me if something should happen. The other feature is the keyless entry, so we have a special code just for emergency personnel which I really like. They could come into the house in case I can't get to the door. It's incredible.

12 people found this review helpful

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I'm diabetic and I babysit with my grandkids. I wanted mobile medical alert system because I have one that goes with my house alarm. But that device was just for my property line and it wouldn't go any further. I thought I need something if I'm going to be gone away. Then I called Lively Mobile. I would definitely recommend it.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I’m having a little bit of physical problems and I thought that getting a medical alert device would be a good thing to have because I live by myself. I went with Lively because of the price. It’s a pushbutton and I carry it with my keychain on my everyday outings. I haven’t had to use it but it’s still working. That’s a good thing. It makes me feel like I'm not alone completely, that I have somebody I can depend on. I will recommend it to any senior citizen past 70 because it gives that security that I can always get help.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I'm 72 and I'm very active. I do a lot of volunteer work but people wanted me to get a medical alert device because sometimes I get dizzy, so I got one from Lively. I had problems getting hooked up. I thought when I bought it that they would do it for me but they didn't. I had to call and then they would tell me what to do but I had a hard time so I had to have a neighbor do it and I wasn't too happy about that. In fact, I'm dissatisfied with the experience and I thought of sending it back at that point. I haven't used the device and I don't even wear it but I carry it in my pocket in case I need it.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

GreatCall has a decent price. I'm 74, I don't take too many chances that's why I have their medical alert device. If a person is older, with each passing year they should consider having a medical alert device a necessity and not a frou-frou offering, it's important. My daughter would press the button of the device and the paramedics would take care of me and it has happened twice in two years. They came quickly. When my daughter is not home I sometimes get a little skittish especially if the weather's bad. For instance I was dizzy and they gave me Diclocin and I was able to get away from the dizzy spells.

How do I know I can trust these reviews about Lively Mobile by GreatCall?

  • 696,839 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

My daughters said I had to have a medical alert device. I have fallen before and the paramedics were here but I found out what I should say when I fall but not hurt. I should say I need assistance and that I can't get up. But I got a really nice walker, a small wheelchair and got the Lively Mobile. My son-in-law took care of getting this for me. He called me up and said to get it on my neck. He can see it on his iPad or iPod.

The one time that I used my alert it was a gentleman that was on and he was very nice. He called back again and asked if I'm sure that I'm okay. I appreciated his help. A couple of days ago, I had my alert on the pin that I put on there because a friend of mine came and stayed overnight so I didn't have it on. Then the next day, as I had to put it on, it started beeping. Then come closer in the evening, the green light and a red one start up. So I can't put it on. I should have more charge so I could use it longer but it doesn't. Also, I'm sorry that they didn't get a watch when they bought it for me because that would be great when I go to church. But other than that, it's been fine.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

Lively is real good and I'm very satisfied with it. I needed a medical alert device in case I fall outside, and now I don’t worry about it anymore.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I fell and my husband and I had trouble getting a hold of my daughter so we got a medical alert device. We can maintain our independence much longer than necessary with Lively Mobile. The machine came apart when we were trying to put it on, and their reps called us since they thought it was an emergency. They were very quick, helpful, pleasant, and it went very well.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

My husband has Parkinson’s and I was concerned about him falling when I’m away in town or not available immediately. We got Lively so that it would alert me or one of our family members if something were to happen. Also, we went with this service because it was referred by a close friend who fell and got help through that device. I feel more secure with it. My husband uses it when I’m gone. The device has a little case that goes in his pocket and my concern is that if he falls and it’s in there, he can’t get it and maybe he wouldn’t be able to alert Lively. I mentioned to him that he should have something where he could put it on a wristband like a wristwatch and I think that would be more accessible, but I don’t know if that’s available to order. But so far, we’re very well satisfied and I have recommended Lively to a friend.

profile pic of the author
Verified Reviewer
Satisfaction Rating

I bought a Great Call Lively for my husband about two weeks ago after he became lost while driving home after dark about three weeks ago. I bought it at Walmart and got it activated that day then charged it overnight. But it wouldn't stay charged but about 4 to 6 hours, so I called and talked to a representative and she said was that she was going to update it and if that didn't help to return it to where I bought it which I did. All the information was transferred to new device and again charged for overnight but this one is doing the same and only stays charged for half a day. I like the device but it really isn't doing us much good if it won't stay charged longer than that.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

Before using Lively, I was using another medical alert device. I needed one because I'm old and there's a chance I could fall. My daughter talked to me about Lively and she wanted me to switch. So I ordered it and I have gotten a little bit more independent since using it.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I’m 65 years old and I'm pretty healthy, but I have fallen at times in the past. It would be a problem since I live alone and so I used GreatCall Splash. I feel safer in general with it while I'm in my home. I also feel that it gives me a little bit more assurance if something happens I would be able to press the button. I use it when I go out and get the mail from the mailbox and I don’t wear it when I'm out with other people.

I've had some problems with the system at times and I get really irritated about how long it takes for me to call. I have the cord which has fall detection and a lanyard that came apart. It gets and stays wet. I tried to be very gentle with it, but the cord came out of the clasp a lot. It falls apart sometimes after a month. Then I have to wait 30 minutes to tell them about it. The guy told me to shut off the phone and I wasn’t thinking that I was talking to him. I hit the call button so he called in, then I canceled the call and turned off the phone thinking that it was fine because the guy told me to do so. Then they called my sister in Illinois to ask how I am and then they gave her a phone number to call back, and it was their line that takes 30 minutes and she was panicking the whole time, something was wrong.

They canceled my fall detection until the lanyard came in the mail. One time they sent me the wrong one and they had to send another. Then it takes a week to get it because usually it’ll happen on Friday and I’d get another one in the mail on Tuesday of the next week, so it irritated me that that the fall detection gets cut off every time. I have to call back to get it enabled and I'm on the phone for another 30 minutes. When it came on, I tried to cancel it, and I still got somebody calling. But I left it for a few seconds because I should talk to them so they don’t screw up about me canceling this. I was told I should cancel it, but I let them come on because I wanted to make sure I talk to somebody so they won’t panic my sister in Illinois about it.

Then the phone has been acting a little strange in the last few days. I was lying down watching TV and I just moved the bed and all of a sudden it said that it’s connecting to GreatCall, the fall detection enabled out of nowhere. I didn’t know it had shut off or it came back on so I've been a little worried about it, it isn't working right.

Also, they should also have something on a device that’s supposed to be able to take in the shower and a cord that is waterproofed. Also, the battery on the fall detection is ridiculous. Sometimes it goes off if I sit up early and stay up really late. It only goes for around 20 hours at a time. They need to get better batteries as it has been one reason where I'm considering of using a different service. I have had a number of irritating things with their customer service, the wait times on the line and the product. However, I'm keeping the service because it's relatively cheap and it gives me some peace of mind.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I'm 85 and work out on a garden. There were times that I have to go down the basement and right now, the driveway is very slippery, so I was worried about crawling. I could get up if everything was alright but no one would ever find me down the basement if something happened down there and I have a very big yard. Lively was recommended to me and I went and bought it. I put the device in a pocket of my coat in the winter and in the summer, I wear it on the carrier that they sent to me with the button on the back of my jeans. It's very comfortable to wear. If I pushed the button and held it, 911 would know that something was wrong and they would come and find me. It gives me confidence particularly to go outside.

3 people found this review helpful

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I live in an isolated area and I'm alone much of the time so I got a medical alert device. I can reach it if I need to. I travel a lot but I know my Lively device is hooked up to cellular towers so I'm covered no matter where I go. Lively is the best out there because it's not like other alert systems wherein one has to be home. So far, it's been excellent.

2 people found this review helpful

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I had fallen a few times and broke my hip so I got GreatCall Lively and it gives peace of mind to my daughter and some of my friends more than it does to me. I'm not afraid, but they're afraid for me to stay at the house by myself. I wear my medical alert device all the time but I take it off at night. It fits the purpose. It's been very satisfactory to me and I'm happy with Lively.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

It's a comfort to know that I have Lively and that I can use it if I need it. I live alone and one day I was tending a room that I couldn’t get out of. The lock on the door broke and I wished I would have taken my alarm with me. It certainly would have been handy.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I'm happy with Lively. I feel more secure having it and it’s something that’s handy to have. I get more relaxed and don’t worry about falling over dead in my house and nobody finding me. I have fallen different times before so I need it. When I go out by myself, I have it on and if something might happen, I have something I can use to call for help. I recommend it.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

My Lively medical alert device that I got because I had two knee replacements is convenient and comfortable to wear. Though I haven't had to use it, it would be easy if I need to. I would recommend Lively.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I don’t walk too well so I have to use a wheelchair and my family was afraid that when I went out to get the mail at the mailbox I would fall and then I would be outside and couldn’t get to a phone. Thus, I needed a medical device. I feel that Lively is something a person needs because I'm living by myself and I have a couple of steps I have to go up and down to get the paper. I feel more secure with it and happen to have a little phone stuck in a pocket somewhere.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I wear GreatCall Lively around my neck and the only time I take it off is when I put it on the charger at night. I'm 81 years old and I'm falling a lot so I got a medical alert device. I'm very satisfied with it and I feel more confident having it especially if I fall and can't get up, or if I'm outside and fall.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I had a stroke so I got Lively and now I can take the shower with confidence. I wear the medical alert device around my neck and wear it wherever I go. Their team was great and in the one time I needed them, I called and they stayed on the call with me until the first responder showed up. Overall, Lively is very responsive and easy to use.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I've tested Lively to see if it works. I picked it up, pressed the button and had somebody through the microphone on the device. I think I trust the system in case of emergency, but I can't say that I know from experience.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I have very brittle bones and had a spontaneous hip fracture. And I could have one anywhere, anytime so I got GreatCall Lively and wear it 24/7. I have to have the fall alert and my device does work. I got down on my hands and knees the other day to pull something out from under the desk and the device was hanging down from my neck. It touched the rug and went off, and there was somebody on the phone immediately.

I like it very much but I don't like the model that I bought. It is convenient to use but it's not comfortable. It's a really big one and it's heavy. It would be nice to have a lighter one. I've seen online that there are new models which are smaller and I'm interested in looking into that, but I want the same functionality because it's great. I only charge it and put it on for ten minutes when I'm watching the evening news and that's it. It's a very good product for the price that I paid for it. I've recommended it to several people and they have bought it. I wish I had gotten it before.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I was alone and my son was very concerned so I got a medical alert device which primarily I ignore unless I need it and that is what I wanted. I didn't want something that was invasive or people calling me and bothering me about it and up to today, that has been working pretty well with Lively. However, the device is very heavy. They need to make it smaller. Also, they need to fix their phone problem because people with medical alert devices need to be dealt with in a much better way. My device malfunctioned and apparently it wasn't working right from the beginning. It obviously was a malfunctioning device because it would wake me up in the middle of the night saying, "This is GreatCall," and scare the wits out of me which shouldn't be done to a heart patient. I called Lively and was on hold for four hours. They do not have enough staff to answer the phone.

They sent the device back and said it was under warranty but they charged me for the replacement so I'm not very happy. Also, when I was told what the bill was, it wasn't right and they said they would fix it but they still haven't. I'm going to have to spend another four hours on the phone to get them to remove a charge that shouldn't be there in the first place. They are a much better service than my previous one, but I can't get help.

2 people found this review helpful

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I live alone and got the Lively device for security. It was my family that was concerned about it. My device accidentally got punched when it was in my purse and I got a difficult time hearing their reps but other than that I've had no issues with them. I occasionally wear the device around my neck but it bothers me because it moves around so it's either in my purse or sitting next to wherever I'm sitting.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I fall quite often and my sons are at work so they settled that I needed to be able to get help when I need it. I feel safe with my GreatCall medical alert device and I wear it everyday. It's a little large and I have a fall detection on it so it makes it extra thick. One time my son and I were doing something with it then it got bumped on and they answered right away. We didn't mean to push the button but somehow he was here with me and they were right there in the call. I'm glad to have it.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I've had heart surgery and I have a bad back, so Lively's device is gonna be useful to me because I would never know if I'm gonna fall. When I was setting it up the team was helpful and there wasn't any problem. I have recommended it.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I was in an accident so my kids were bugging me to get a medical alert device and I needed something in case I go out although I don't go out at night anymore. I used to have a medical alert through the state. I have GreatCall now and it's the same because I really haven't used it. I beeped it one time by mistake and boom, they were there right away. They were buzzing and I didn't know what the heck they're buzzing. I wasn't used to hearing it and I've never heard it before so I went around the house trying to figure out what it was. I finally figured it out because they called. I like it and it's fine so far. I've got it on a lanyard necklace but it's heavy.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

My husband heard about Lively through the senior center that we belong to and we heard good things about it. I got the necklace version and used it once to see how to do it and the team responded right away. They did what they were supposed to do.

profile pic of the author
Verified ReviewerVerified Buyer
Satisfaction Rating

I got the necklace from GreatCall Lively, and it works for me. However, I wish I didn't have the big black thing hanging on my neck. While I haven’t had to use the device since I had it, I've accidentally mashed it one time, and Lively's team responded right away.

Question and Answers - Lively Mobile

What needs do Lively products and services fulfill, and how do you fulfill those needs better than your competition?

Before Lively, traditional medical alert devices offered limited value with poor design and that were more often left on the nightstand than worn to protect people.

In designing Lively, we aimed to set a new standard in digital health technology for older adults by offering ease of use and features that go well beyond a medical alert response device that only calls for help. We also recognized that delivering an attractive style that consumers would love to wear is just as imperative. As a result, Lively’s friendly design and valuable benefits are represented throughout the entire product experience.

What problem is Lively trying to solve?

Lively (www.mylively.com) keeps you safer from falls and other emergencies with a stylish safety watch for 24/7 emergency response and smart home device that provides insight of certain daily living activity to keep you healthy as well.

What sets your company apart from the competition?

The Lively stylish safety watch brings modern design and features to a product category long overdue for a transformation, including 24/7 help at the push of a button when it's needed plus missed medication reminders, step counting and more.

How does your Lively measure success?

We measure success by making our customers happy while wearing their safety watch to stay safe and well and bringing relief to family members who may worry about their elder loved ones.

What’s the most common misconception consumers have about your industry? Your company?

At Lively, we aim to celebrate the lifestyle of consumers with good design and an experience that celebrates living well with a rich connection to loved ones instead of the fear-based attitude of other medical alert products on the market.

How has your industry changed in the last 5 to 10 years?

Despite the ‘battle for the wrist’ happening in the health wearable space, no one delivers safety and fosters wellness among those that are the most vulnerable with the highest healthcare costs.

Furthermore, family members provide 83 percent of senior care in the U.S. at a cost to families of nearly $522 billion a year. As such, our industry needs to serve more than 100 million people who are over the age of 50 in the U.S. with a strong desire to stay independent and live on their own as long as possible as well as more than 43 million family caregivers who want to help ensure their loved ones are safe.

What is something you wish every consumer knew about Lively?

At Lively, we want to be assured that older adults who live on their own are reveling healthily and happily in their independence. Lively is our way of making this happen.

How has your company grown or evolved?

Lively was founded by Iggy Fanlo, David Glickman and Keith Dutton in the summer of 2012 and is headquartered in San Francisco. With collective backgrounds that include working at some of the world’s most innovative consumer product companies, they’ve formed a vibrant team of talented individuals who share a passion for changing the way older adults stay connected across generations.

Lively Mobile Company Profile

Company Name:
Lively Mobile by GreatCall
Company Type:
Private
Address:
10935 Vista Sorrento Pkwy Suite 200
City:
San Diego
State/Province:
CA
Postal Code:
92111
Country:
United States
Phone:
Website:
https://www.greatcall.com/landing/lively-alert/medical-alert