I'm living all alone and I'm afraid of falling or getting sick, so I thought I need a medical alert. Since my two sisters-in-law have Lively, I talked to one of them about it and decided I could handle the price and so I got one. I know it’s not a total protection but it gives me a sense of comfort knowing that I have it, but I find myself, thinking “Oh boy. Will I remember I got it?” because I am getting more forgetful. I wear it around my neck inside my shirt or on the outside when I’m home. I have done a couple of test calls just to see if they were really there, and they were. I told them immediately that I was doing a test call and they assured me and told me where I was at, so that made me feel better. I also recommended it to somebody else.
I'm old and use a walker, so I needed a medical alert device. A friend of mine had used Lively so I also got my device from them. The last time I called Lively, the team members there took care of everything, and I had somebody out here to help me within a short period of time. However, it is very annoying. I can't wear it around my neck. But other than that, I'd recommend Lively.
I'm living alone in an apartment building and I go out with my dog. I had purchased Splash' medical alert device which gives me an extra protection. I had a different provider before but Splash is convenient that I can take it any place I want to. It also makes me feel a little better having it when I go out at night with the dog and stuff. A couple of times, I had called Splash and their people were very good and helpful.
My father is almost 92 and he has a stiff leg and balance issues so we thought GreatCall Splash would be a good device for him to have. He was using Philips Lifeline before but it was strictly for the house and didn't extend out far enough, and he's not always at home. GreatCall has the GPS and some other abilities so we switched last June of last year. We've had the device for about a week when he had his first fall. We didn't have the fall activation at that time but he was able to push the button and get help.
I feel safer knowing where he is. It gives him a little confidence knowing that if he needs anything, he can either push the button or if he has a fall, he knows that someone will be contacted. The only problem is the batteries are not lasting long enough. I have talked to customer service on several occasions about it and they've been helpful, but we haven't found a real good solution yet. GreatCall is sending a new device out and we should get it someday next week. My father is getting about eight hours a day of battery life. I asked them to check with the technology guys to see if there's anything that can be done to extend the battery life other than disconnecting the fall detection portion.
I live by myself. I'm 80, but I'm in good health. However, there is a chance of me falling, and that's why my daughter made me get a medical alert system. Somebody told me that Lively was cheaper than some of the other providers, so I went with them. So far my device has been good. I keep it on myself all the time. I wear it around my neck and put it in the charger by the bed at night. When I punched the alert button once by mistake, I got a quick response.
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I kept falling at no reason and I broke my shoulder and my wrist. My husband and I did some investigating in some friends that he's had then he went to GreatCall. Just the idea having this device was a relief to me. I wear it everyday for security reasons and I'm more relaxed with it. I would recommend this to anybody.
I have very bad legs and have a heart problem, but I love outdoors. And since I'd be away from the phone, my daughter and son-in-law insisted that I get a Splash alert device. I get a little upset with it when it shows up around my neck because it looks out of place with some of my clothes and I get much lamer because of it, but I'm happy I have the device.
I'm 89 and my legs have crippled up so I hop around with a cane and my two daughters got me a GreatCall device. I recently went hiking and I had it with me. I live alone now so it's handy and with me 24 hours a day. Thank God I haven’t had to use it.
I have an elder that I can't watch when I'm at work for about six to eight hours sometimes during the day. So we got the GreatCall Splash for her. I like the simplicity of it and it's great that I can link it to my phone, and all the information like phone numbers and data for the closest hospitals and medications are all in the system. I've arranged the phone so that if I'm not in town, I just have them go down the line of the contact, who it is and her relation to them.
I set it up by myself, followed the whole procedure and the first day I got it we did a test. We never had to use it yet but now I have the peace of mind that it will work. If she has any trouble, what I'd do is push the button and she knows that someone can hear her and talk to her. Depending upon her circumstances all she has to do is talk and I'll make a decision on who to call or what we need to do. She's 93 and she understands it. We have a lanyard and she walks with a walker so I have the device right on it and all she has to do is push the button. It's within her arm's reach at any time. She didn't like it around her neck which was a nuisance. Overall, I would recommend GreatCall.
I'm 82 years of age and I live alone. To know that should I fall and if I've got the device on at the time then I'm in pretty good shape. I bought it in January, but I never really tested it. And finally about a month ago, I pushed the button and I got an answer. And I told them I'm just checking to see if it works, and it works. I wear it around my neck, and hope I never have to use it. But they're there if I need them. I recommend them.
I have osteoporosis and a bad spine. I can't get up and down sometimes because I'm 94 years old. I've used GreatCall one time when I was hurting so bad. I called them and they took me to the hospital. They were very nice, courteous and they treated me real nice. I'm new down here in Georgia and I didn't like the hospitals. But GreatCall was great. They were very considerate, and I wouldn't hesitate to call them again if I really needed them.
I'm 81 years old and I live by myself. I have problems with my legs, so I have to use a walker or cane to get around. My daughter lives down the road from me, but she works too so I'm by myself quite a bit. I got myself a medical alert device from GreatCall. However, I have to keep putting it on charge. It doesn't seem to hold the charge good and seems to not last as long as I thought it would. But their reps were helpful and helped me get it on. I didn't have any problem with them.
Muscles and the balance on my legs are not very strong anymore. A while back, I have a series of falling as well as breaking my hip and shoulder, that's why I have a medical alert device. My daughters chose Lively for me. It keeps me mentally balanced and gives a mental assurance that just in case I fall, I've got a button to push and have some support to call on.
Bought this device 2 days ago for 91 year old mom. Activated device, set up account on computer and downloaded iPhone app. iPhone app device status does not work at all. Gives error message (see attached images). Website also reports error when you click device status. Location service does not work, have taken the device 10 miles away and it says she is at home. Says device is charging when it is not in the charger and vice versa. See images of errors when trying location services. In my opinion this software has a lot of bugs. We are paying for the location service but as far as I can tell it is not functional. But I am sure they will charge me for it.
I'm by myself so I needed some way to alert people if I run into medical difficulties. With GreatCall, I feel more at ease now that I have something. I wear the device around my neck so it really doesn't bother me.
I fell one time and then another time I got too hot and dizzy while I was down at the beach that's why I purchased a GreatCall. It's a separate unit. Customer support was prompt whenever I called and they asked me a bunch of questions.
I bought the phone from Amazon for my 84-year old dad. It was difficult to set up, but my dad's pretty sharp and read through the inch-thick manual. 1st month was fine. Second month, paid a few $ more for overages. Third month, paid nearly triple the bill for overages. This is where the fun began. Tried to login to the account. I could login, but a separate password was needed to view my bill. I had signed up for paperless, but I NEVER received a bill. My password did not work, was told to call. Over a period of several days, I tried multiple times, was on hold over 10 minutes each time. I tried to email customer service but got an error message that the email could not be sent from the site. Reached someone on Facebook, yada, yada was told to call the number.
So I disputed the charges on my credit card, and submitted a transfer request through my legit phone company. They didn't answer the request after 24 hours, so I tried again to call. Waited until I reached someone. There was no offer to help with the outrageous bill, and when I asked was told I could only get a credit moving forward. I'm not an idiot. I'll just get ripped off further and want no part of their scheme. How many thousands of $ are they ripping seniors off for I wonder? 35¢ per minute after 50 minutes on the $35 plan. The poor customer service does not bode well for the likelihood of adequate emergency response.
So my theory as to why customer service is so poor: they are overwhelmed with people complaining about overages on their bill! People on fixed incomes can't afford surprises like that. How many will have to go without food and other essentials because GreatCall assessed hundreds of $ on their phone bill? Shameful!!! I'm out $135 for phone, $35 for activation and $75 for overages, nearly $250 + $60 for new phone, and $40 for activation (that's more than my car payment!). Learned my lesson, please learn from me.
My husband has a lot of chronic illness so he needed a medical alert. I read a lot on GreatCall and it was highly regarded so we got them. I like its versatility. I especially liked it because it's not just local to the house. He can use it anywhere because it has the locator in it which is nice so if he goes over to my daughter’s house or wherever he is, he can use it. The device doesn’t seem to bother him at all. He's not very mobile anymore, so he sits a lot in a chair. So when he moves, he feels much more comfortable having it.
We have called their reps probably six times since we've had it and mostly because he's fallen and not actually gotten hurt, but has needed help to get up. So they immediately called the fire department and it worked very well. Everybody has been very quick to respond. But I told my husband to call them on the monitor because they need to know that we have a garage code so that they can get in if needed. It so happened I've always been there when the fire department comes, so it hasn’t been a problem. I'm concerned, if he's alone one day, that they don’t break down the door to get in to the house. Overall, our experience has been very good and would highly recommend them to anybody else.
I'm 85 years old and live by myself. We worry about a fall or a mishap and I wanted to get a hold of someone no matter where I was so I carry the Lively device faithfully. The long lanyard is too cumbersome and not practical, and I would like to see a real belt clip put on that which would be handy, but I haven't had to use it in a real situation, so far. The only time I had an occasion to talk to them was when I was traveling. I went through airport security, put the device on the belt to go through the screen and forgot to pick it up at the other end so I temporarily misplaced it. But somehow, GreatCall got the word that I didn't have the device on me. They contacted my son who contacted me by phone and said that he'd been notified by GreatCall that my device had been abandoned. I then called GreatCall and told them I really lost it but then got it back. We were able to communicate and everything got resolved.
I fell a couple of times at home while I was all alone. After the last fall, I thought that it is not a good idea to be alone and not have something like a medical alert device. I was having trouble getting the Lively device to charge so I called to make sure it was working because it wasn’t charging right. Other than that, I’ve had no problems with the device lately. It goes with me wherever I go. I just wish it would be a little bit lighter around the neck.
I'm very dissatisfied with Lively because it’s too big. I couldn’t stand that heavy thing on my wrist but it works. One time, it went off because I leaned over the chair and my button went in that hole and set it off. The service provided by reps was wonderful though.
My wife's 86 years old, and her kids thought she should have a medical alert device. She wears the device as a necklace and she's comfortable with it, but there had been no major changes. She wears it because her kids want her to wear it. There was one time she was stuck on a pair of steps and I called GreatCall. Their team members were confident and useful.
My husband passed away, I’m 70 years old and all by myself, so nobody would know if I had fallen or anything. My family took a vote and decided I needed to have a medical alert device with me at all times. In fact, my husband ordered the GreatCall before he died so that I would have something at home if he was gone. It’s for protection. It came in while he was in the hospital and didn’t get set up. After he died, a friend of mine set it all up and said I need to use it and have it with me all the time. I have it with me all the time, but I’ve never had to use it. I dropped it one time and it said, “Welcome to GreatCall. How can we help you?” It was wonderful. I’m very confident that if something happened, it would work. I always wear pockets and I have my cell phone in one pocket and my alert in the other pocket. As long as I have it, I feel protected.
A medical alert device was provided for me by the health department when I went to Broomfield. I didn't want to live up there, so when I moved I had to give up my device. I'm 96 and I didn't want to fall somewhere and couldn't get up. I don't have the strength that I used to have so I decided to get a GreatCall device. I keep it around my neck and at night when I go to bed I take it off and put it on the charger. Then, when I get up, I can tell it's charged and I put it back on my neck. One time I bumped it and didn't realize that I bumped it until an operator came on and started talking to me. I just said that I was okay. They were on the ball and that was good service.
My 96 year old father has used a 5Star push button emergency alert device for several years. When we heard about the new fall detection, offered by this company, the additional $30.00/month sounded well worth the assurance that if he fell and was unable to press the button that help would still arrive. The push button alert has always worked with a quick response call, but when I tested the new device by falling myself--twice on a bed and then to be sure, I landed on the floor--it did not work.
I called to let 5Star know and was told that I would get a call back in 2 days--when I didn't hear back I called them and the person I spoke to said that the fall device only works when you fall and lay still. If you move at all it assumes you can press the button and the emergency alert does not activate. I have worked as an ER nurse and know that many people fall and writhe in pain or break their wrists or have their hands pinned under their bodies so they cannot use their hands, but they do move. So the fall detection only works if you are paralyzed, unconscious or dead.
My main reason for the upgrade was for the assurance that if my dad fell and was hurt and in pain and not able to press the button, that help would arrive. The fall detection as it now functions is practically useless. They did give me a refund and returned me to the basic push button service, but I spent a lot of time on the telephone and not until after speaking to 4 people did I finally get the information that explained the problem. They listened to my complaint and hopefully will emphasize the limitations -- no movement at all for it to work. If I had been told that upfront I would have not ordered the upgrade.
When my husband died, my children said I couldn’t stay home without the Lively device. I still go outside. Once in a great while, I’ll forget to put it on but when I step out my front door, I have it around my neck and I’ll feel safe because I know if I fall, I can get help. I also feel safer with it around people because I know if they mess with me and try to hurt me, all I’ve got to do is push the button. My daughter knows exactly where I’m at anywhere I go and that’s wonderful. So far, so good. The only thing is that some people are not able to pay what I pay for it. But I am blessed so far that I can pay. A senior citizen has a free device but it’s not like Lively's which is better.
I'm getting older and I thought it may be a good idea to have something just in case. With GreatCall, it's a matter of peace of mind. I charge it every night and I wear it. I would recommend GreatCall to anybody that needs it.
I had a different medical alert provider before, but it was only in the house, and the device is supposed to be with me all the time. GreatCall has always been there when I needed them. I'm very happy with their device. I live by myself, and my children think that I need it so I feel like someone knows where I am. When I got locked out, they helped and stayed with me until someone let me out.
I have severe arthritis in my knees and also heart problems. The combination of both makes me very short of breath. I’m very unstable on my feet and this past week, I twisted one knee. I live alone too with a one-eyed dog and a blind cat. It gives me a lot more confidence and comfort that I have the GreatCall. Prices were reasonable too. There was this one instance when I noticed that the device's charging light was red when I went to bed. I thought the battery was getting bad. I charged it all night but it was still red the next day. I punched the button to see if it was working and it all did something from there because by the end of the day, it was back to green. That was the only time I called GreatCall aside from when I called to make sure it was working when it was brand new.
I wear the device around my neck, put it down inside my bra and go. By putting it down through the bra, it doesn’t stick out. That way it’s right there where my hand would go. I take it off and charge it when I go to bed. When I get up in the middle of the night to go to the bathroom, it’s charged and I put it back on. It’s been a very good experience. In fact, I'm recommending GreatCall to a friend of mine as of today.
I'm 77 years old and I live alone in a condominium. Back in July, I fell out on my front porch and my arm went over the railing and I broke three ribs. One of the lawn workers helped me get up and got me in the house, but I couldn’t move my left arm and I could hardly breathe. I called my daughter and she had to miss work to take me to the emergency room. That’s when I decided I'd better get a medical alert device. I wear it around my neck during the day, and when I get ready to go to sleep, I take it off. If I need them, I just have to push the button. So far, it's been an okay experience except for yesterday. My glasses hit the device when I took them off. The GreatCall guys called, checked on me and made sure I was all right. Other than that, I would recommend GreatCall.
Question and Answers - Lively
What needs do Lively products and services fulfill, and how do you fulfill those needs better than your competition?
- Before Lively, traditional medical alert devices offered limited value with poor design and that were more often left on the nightstand than worn to protect people.
In designing Lively, we aimed to set a new standard in digital health technology for older adults by offering ease of use and features that go well beyond a medical alert response device that only calls for help. We also recognized that delivering an attractive style that consumers would love to wear is just as imperative. As a result, Lively’s friendly design and valuable benefits are represented throughout the entire product experience.
What problem is Lively trying to solve?
- Lively (www.mylively.com) keeps you safer from falls and other emergencies with a stylish safety watch for 24/7 emergency response and smart home device that provides insight of certain daily living activity to keep you healthy as well.
What sets your company apart from the competition?
- The Lively stylish safety watch brings modern design and features to a product category long overdue for a transformation, including 24/7 help at the push of a button when it's needed plus missed medication reminders, step counting and more.
How does your Lively measure success?
- We measure success by making our customers happy while wearing their safety watch to stay safe and well and bringing relief to family members who may worry about their elder loved ones.
What’s the most common misconception consumers have about your industry? Your company?
- At Lively, we aim to celebrate the lifestyle of consumers with good design and an experience that celebrates living well with a rich connection to loved ones instead of the fear-based attitude of other medical alert products on the market.
How has your industry changed in the last 5 to 10 years?
- Despite the ‘battle for the wrist’ happening in the health wearable space, no one delivers safety and fosters wellness among those that are the most vulnerable with the highest healthcare costs.
Furthermore, family members provide 83 percent of senior care in the U.S. at a cost to families of nearly $522 billion a year. As such, our industry needs to serve more than 100 million people who are over the age of 50 in the U.S. with a strong desire to stay independent and live on their own as long as possible as well as more than 43 million family caregivers who want to help ensure their loved ones are safe.
What is something you wish every consumer knew about Lively?
- At Lively, we want to be assured that older adults who live on their own are reveling healthily and happily in their independence. Lively is our way of making this happen.
How has your company grown or evolved?
- Lively was founded by Iggy Fanlo, David Glickman and Keith Dutton in the summer of 2012 and is headquartered in San Francisco. With collective backgrounds that include working at some of the world’s most innovative consumer product companies, they’ve formed a vibrant team of talented individuals who share a passion for changing the way older adults stay connected across generations.
Lively Company Profile
- Company Name:
- Lively by GreatCall
- Company Type:
- 10935 Vista Sorrento Pkwy Suite 200
- San Diego
- Postal Code:
- United States
- (844) 611-0635