Lively MobileConsumerAffairs Accredited Brand
Building on five years of mobile medical alert technology, the new and improved, compact (30% smaller than Splash), Lively Mobile Urgent Response device is the easiest way to reach GreatCall’s exclusive 24/7 5Star service.
Lively Mobile is a one-touch, waterproof device that can even be taken in the shower. Fall detection is also available with select packages. Our mobile coverage works across the U.S and offers enhanced GPS location technology in case of emergencies.
Lively Mobile Urgent Response allows you to feel safe and secure while keeping your independence. Lively has no contracts and no cancellation fees. Call us today to learn more!
Award-Winning Customer Service
When you need assistance, our knowledgeable 100% U.S.- based Customer Service Representatives and friendly Operators are there to help.
I have Lively's fall detection but it was usually a false alarm, and Lively was really good. I would definitely recommend them to anyone. I like the feature that has the GPS so my daughters can track me which is wonderful since we're 2,500 miles away. That's always a peace of mind that they know where I'm at and how to get a hold of me if something should happen. The other feature is the keyless entry, so we have a special code just for emergency personnel which I really like. They could come into the house in case I can't get to the door. It's incredible.
I'm 93 years old and I live alone. I had a heart attack and a surgery and had a defibrillator put in. I needed some help. One time, I fell and although my son lives by me, he said that I got to have a Lively Mobile device in case he's gone since he goes to the lake a lot. So he bought one for me and I've been wearing it ever since. I feel good about it because I know I could get help. It doesn't bother me because I know it's for my own goo. But I had a problem with the first device. It didn't work correctly and wouldn't charge. The reps ran something but it still didn't help. So I talked to their reps and they replaced it. I'd tell a friend to get a Lively Mobile device.
My husband is over 80 and he has had medical issues. The Lively Mobile device was suggested to us by our homeowner's association here that it was available and that by having it, we would be assured that my husband would have the response of help if he needs it. I'm one of the benefactors and when I leave the house and knowing that he has it on, he would have some assistance if he fell. He wears it on occasion and it seems to work just fine. It's like having an insurance. There has been a big push for Lively Mobile in the community and I find this in a lot of people in the last couple of years.
I’m a high-fall-risk. I wear my Lively Mobile on my neck all the time, except when I’m sleeping. I put it on as soon as I get up in the morning. I have had fewer worries since getting it. I regularly get a false reading like, “We detected a fall. Please push the button if you really didn’t fall.” I then push the button. I have a really rare, neurological disease and I’m in a support group with other people with the same rare, neurological disease. I've told them that I like Lively Mobile and that I recommend it.
I already had a medical alert device from MobileHelp and their unit was excellent but it consisted of three parts. There was a home base and then one that I wore in my belt and the neck unit. And it was a plain pain in the ass. So when GreatCall came out with a single unit that you wear around your neck, I switched over. It is one simple part that did everything that MobileHelp’s three units accomplished and the costs were about exactly the same. I feel more comfortable wearing GreatCall than not, especially when I'm in the shower. But I had one issue the other day when I put it down and it didn’t seem to charge. Otherwise, my experience has been excellent.
GreatCall has a great product and I recommended it to a neighbor of mine here in Delray Beach and I gave him a flyer which gave him all the information as to how to call GreatCall. He did so but he ended up being connected to a completely different company because someone redirected his phone call to a rival company. My impression is that there's a mole in their marketing office who is being paid by a rival company. I had my neighbor drop the rival company and he called GreatCall again. I was there with him and he is now enrolled in their program.
I feel very secure with Lively Mobile because I am a widow living by myself. The device fits in very well. I have a broken shoulder and I haven't been driving. My daughter has been taking me every place and I haven't been mobile, although I walk around. All I do is push the button if I need help. I take it every place that I go. So far, I have not used it in any place but I feel good knowing I have it, especially at night time, and I feel comfortable. If I need someone at night or someone trying to answer my home, I feel good because I live right here at the police station. If anything happens to me, I just have to push that button and I have someone I can talk to -- the nurse or to the doctor -- and they would send me the help that I need if I get locked outside. I would recommend Lively Mobile anytime to anyone. I'm very satisfied with the experience.
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Lively Mobile was the cheapest medical alert I saw. I put the device on when I go out and when I go to bed and I feel safer with it. I fell a couple of times and I called their team. They were responsive and I was impressed because they were right here on time and did what they were supposed to do. Everything was terrific with Lively Mobile.
I’m a senior citizen at 84 who lives alone and all of my kids live far away. I’m very independent but I needed some sort of access to help if I needed it. I tried using a medical alert product from a different company but the technology did not work properly. Their technician had to come to the house several times to look at the wires, so I had discontinued it and then I called Lively Mobile. I saw some material about what Lively Mobile was offering and it sounded reasonable and I gave it a try. I put the device in the cradle when I go to bed and put it around my neck when I wake up and so far, so good. It’s perfect and I love it.
I have MS so I fall quite a bit and the GreatCall Lively Mobile is very worthwhile having. I had another one but I always had to carry my telephone ‘cause first, they talk on the machine and it’s about the size of an answering machine. Then if you don’t answer that, they call your phone. With GreatCall, I don’t have to carry my phone and I liked the fact that it talks to me. I pressed the button once and they called back right away. This has a GPS on it too. So it’s supposed to be able to find you. The other one didn’t unless you paid extra for it. I wear my GreatCall Lively Mobile around my neck and it's fine after I shortened the thing it’s hung on. I had to call customer service once because it wasn’t going on the way it was supposed to and they were very nice over the phone.
I'm 78 and I have a balancing issue. And I feel more secure with Lively Mobile around my neck. I did not like the black cord so I changed it and put my gold chain on it which is longer. The device is tucked inside my clothes because I do not like the white light blinking. I wear it backwards and then it's concealed under my clothes. But overall, the device fits very well to my lifestyle.
I was sometimes having problems walking and at my age, I was advised to get a medical alert device. Having one is important especially if you live by yourself. It's very nice to have something that you know can get help if you need it or wherever you're at. I live by myself, so having Lively makes a difference. If something came up, I could push a button and get to some help. I'm also a little more careful since I got it.
I live alone and I have several medical issues. I got a Lively Mobile and it made me feel more secure going to places or even at home. The biggest fear I had was if something happened to me in the house, I couldn't get a hold of anybody. The sense of security with Lively is incredible and it’s gotten me out more. It was very easy to setup and their customer service team was very good. But there was one little detail that happened to me twice. When I put it on the charger, it usually has some kind of chime to let me know that it's in there the right way, but it didn't do that a couple of times. Other than that, I’m really happy that I got Lively Mobile and I don’t want to go without it. I would highly recommend it to anyone.
My mother-in-law’s in independent living and she had taken a couple of falls. We wanted to make sure she had some type of call service in case that happens because she lives by herself. We’re doing quite well with Lively Mobile. We are paying for the service that we have for her, for security reasons, and we’ve been really pleased with the service. We’ve had all good experiences. They called her once, checking on her, and she was able to talk with them. They’ve also called us once saying that she fell and we took care of that right away. They were very cordial. We thought she had fallen but what had happened was her necklace was on her chest and she picked it up and moved it up to her shoulder so it recorded a fall.
So, there was no problem whatsoever and we were able to talk to her right away and it was all good. She feels more confident being by herself and taking a shower when nobody’s there because the device is waterproof and she can call if she falls. It’s providing us an extra layer of protection for her because we live about eight miles away so there’s somebody that’s going to be able to take care of her right away, and then they contact us. It’s also reasonably priced. We would recommend Lively Mobile.
I had quite a few falls. I was in the hospital over Christmas and I pretty much had to use my walker since then. My husband is also not able to pick me up because he has back problems and we can’t call any of our kids because they all work and they also all have some problems with their back. I have the Lively device, the wrist one, and I just keep it in my pocket all the time. I feel better because I have it.
When I had a problem because the device kept beeping somewhere between 4 and 6 pm, I had to call Lively Mobile to see what I should do. Their rep said I should put it on the charger for an about two hours in the afternoon so I've been trying to do that. She also mentioned about me living around a lot of trees, I didn't understand it though. Other than that, the Lively Mobile people have called me a couple of times and they were fine. That Christmas night, I had to be transported by ambulance to the hospital but my granddaughter was here who is an EMT. Lively called the ambulance and the response time was awesome. They were here in about 5 minutes.
I came home one day and my uncle had the Lively Mobile medical alert device and he gave it to me. I plug it in at night time and leave it there all night then I take it off in the morning and hang it around my neck and put it under my t-shirt. Several people had asked me questions about Lively Mobile and I told them that it could save their lives and that all they have to do is to push the button and talk and somebody would come up.
My wife has a pacemaker and some other health issues so we feel more secure that she has the Lively Mobile. We got it set up and they seemed very professional and helpful. But the neck lanyard that she got was worthless. It fastened together with a magnetic catch and it comes apart so she was always losing it. I took that off and tied a nice little bow on it instead. Also, the battery life is terrible as it will only last for less than 24 hours. It has to be recharged so she's without it for about four hours out of every 24 hours. But it has a GPS function and it's not tied to a base station which is exactly why we got it. We've had others that have the base station and she had to stay within 500 feet from that or it will not work.
My children thought I needed a medical alert device to help me out. I’m 86 years old, I have a tendency for falling, and I live by myself on a farm. So far, I haven’t had any problems with Lively Mobile. Their people I talked to have been very nice and very helpful. But I called them a month ago because I had taken a fall and I thought that when I fell, it would go off. But they said I didn’t have the full contract on it. I'd have to add another $10 which I can’t do being on a restricted budget, so I just have it where if I fall and can’t get help, I can press the button. But I wish I could have that service where if I fall, it would go off.
I put the device on when I get up first thing in the morning and I take it off when I go to bed at night. It hangs around my neck and there’s no inconvenience to it. It’s just there and I am glad to have it. I would recommend Lively Mobile highly because anyone that's my age and has a tendency to fall definitely needs to have something like this.
I have had a couple of dizzy spells which concerned me. I have the Medical Alert already when I got really dizzy while in a Target store. I was throwing up and it was full blown. They called the ambulance and brought me to the emergency, so I did not have to push the button. I’m by myself and I’m 86. I live in a senior mobile home park with a lot of people. The ambulance is right across from us and most of the calls are people who fell in their bathroom, so the device gives me security. I keep it right by my bed at night time. It is quite comfortable to wear and I have never even realized it is on. However, when I did volunteer work, somebody asked, "What's that light that keeps going on and on?" The device was showing through my blouse that day.
The first night I got Lively Mobile, I was holding it in my hand and I bent down to pick up something from the floor. Then, I got a call asking if I was okay or if I fell and I told them, "No". My interaction with their team had been excellent. Every time I call, everybody has always been courteous. Lively Mobile has been very good but they changed the cradle so my device had not been working right and had not been charging. So, they sent one for free. Certified seniors naturally call and the whole device was meant to do it. The gal who is in charge of it is going towards a great cause and I supported her on that. She recommends Lively Mobile to the group in the mobile home park. Everybody can get their own medical alert and it comes in handy.
I needed a medical alert device in case I fall. I wear it around my neck. And since using Lively Mobile, I feel a little more secure. I haven't used it yet but I’ve tested it a couple of times and they respond after a few minutes. The people were great and I'd recommend Lively Mobile.
I'm 80 years old and I live alone. I have a small dog and he's very helpful but when it comes to calling 911, he can't handle it. In the last two years, I've had a number of falls. I'm a retired registered nurse and I have also been involved in counseling people to have Lively Mobile. Plus, I've had back surgery. My mind and everything is still fine but my body is old. I tested the device one time. When I first called, the gal I talked to was excellent. She explained everything that I could think off that I needed to know.
One of the important things for me was many of the other devices around have a very limited area that they cover -- 300 feet from my house. That does not help me much because I go to places and do things. I have no control over what might happen to me 400 feet from the house. Lively Mobile does not lose me and they keep track of me. I tested it and they responded quickly.
I wear the device around my neck because I would be taking it off my wrist or I would have broken it by now. I'm anthropomorphic so I name everything. I named the device Blinky because it blinks. I have friends who chuckle at me in my naming everything but that's one of my trademarks. If I had lighter clothing on or a lighter top, you can see me blinking even if I have hidden it. The device gives me a sense of security. If I fall and knock myself out, I can push the button. I also don't want to be a prisoner to something either. I can just wear it anywhere and go anywhere.
I’ve had Lively Mobile for a year now and it's a good protection because I'm 90 and healthy and I walk a lot alone at daytime and I have driven by myself at night. I would recommend Lively Mobile if someone said they need it.
I've had Lively Mobile for a year and a half and it has saved me once. It was a year before last Easter time and I was alone but by using the button, I was able to get someone to come. They said I saved myself. If I hadn’t had this button, I wouldn’t be here. I still wear it all the time and I don't go outside without it. I wear it on the thing around my neck and stick it in the top part of my bra. I don’t even realize that it’s there. A lot of times, I wake up and still have it on, still blinking. I had another one once, but it wasn’t any good at all. It was on my wrist and it wasn’t handy either. My GreatCall Lively Mobile seems okay and I’m happy with it. A lot of people have medical alert devices and I tell them to keep it. I've also suggested getting one to people who are alone.
I’m 88 years old and living in an independent living facility and I needed something when I travel. I haven’t had to use it at all other than to hook it up. I hooked it up I when was in California. And they told me I was in Stockton, California, so everything was fine. I feel like I have a way to call somebody if I need it. I wear it all the time and it sits on my belt so it’s very comfortable. It works fine. When it runs way down and I put it on a charger, somebody comes on and says, “This is such and such.” And then the voice comes on and it tells me that it’s working all right.
I researched all of these medical alert devices and found out Lively Mobile was the only one that had a microphone and speaker built in. You have to carry the others, and I didn’t want to do with that. Others advertise that Lively Mobile charges a lot to activate but that’s minimal because you would pay half of what you pay them for a month with it, and in four or five months, you’ve caught up to the cost.
We were happy for about 4 years with the previous two units (although they wore out sooner than we would like). Just had to replace a 'splash' with a 'Lively'. The Lively's entire call button continually flashes bright white light, which makes the wearer look like ET. My 90 y.o. mother immediately refused to wear it, and I don't blame her. We are looking for an alternate service. It seems really odd that no one realized that elderly people who need to wear the device would like to be discrete about it. Who really wants a light flashing on them when they are out in public, especially in a restaurant or movie theater, or anywhere after dark. The new design with the flashing light is more suitable for an hospital room device than for wearing in public.
Mark, we are sorry to hear that you are not completely satisfied with your Lively Mobile and we appreciate your feedback. We changed the light from green (on the Splash) to white, as the feedback we received was that the green light was hard to see. The flashing light shows the wearer that the service is active and working.
Since using Lively Mobile, I feel more comfortable. I live by myself and having a medical alert device is very important. The only thing that was distracting at times was when the little white light goes off. The light tells me I'm in touch with somebody. But it would be better if it was a little less bright.
I live by myself and I had fallen a couple of times a year ago. One was pretty serious. I didn’t break any bones but I had an internal problem that I wasn’t aware of. When I landed in the hospital, they searched to see what the cause was and I had a gallbladder stone wedged in the duct that goes to the small intestine. There was no way I could have been aware of something like that and after that, I got the GreatCall Lively Mobile device. I try to wear it every day and it’s kind of a nuisance because you can’t wear a necklace or put one over, but I’d rather be safe than sorry. Plus I feel much more confident in being by myself because of one of its features that is so important. I can call if I hear somebody trying to break into the house or they can find me wherever I am. It’s not just for falling down or breaking a bone. But I can also fall and not even need to press the button. If I’m unconscious, they would know it and they would come.
One time, I was leaning over trying to brush up a cat hair from the laundry room and the longer I stayed in that position, the further down I went. All of a sudden, I was sitting on the floor. I tried everything but I couldn’t get myself off the floor. I tried the sink but it was too high to get any leverage. So I pressed Lively Mobile and called, and they came right away. I told them I was not hurt and that I just needed to get up. They asked me to sign something since I didn’t want to go to the hospital.
There was another time that I had the device in my coat pocket. I put it on the back of the chair and went outside to do something. All of a sudden, an ambulance came and they were ready with their kits. I was so embarrassed because I had no idea that I had accidentally pressed the button. But the people who responded were very polite and they told me that they were glad I was okay. I’ve recommended Lively Mobile to many people and two of them purchased one.
I’m a senior and I live alone and I’ve been thinking about a medical alert device for some time so I finally decided to do it. I dealt with the team at Lively Mobile a couple of times and made test calls to see if they could tell where I am but I’m not happy with the results. When I got the unit, part of the sign-up program was telling them addresses like where I live and different places. I tried it from my house and I assume that when they knew the area that I was in it was correct that time but if I was a few blocks away, I still wouldn't be in the area of the same cell phone tower and I don't think they'd know.
I also tried if they could locate me when I was parked on the main street right in front of the post office there in Grants Pass. I’m a snowbird and I go to Grants Pass in the summer. They first came up with a location of an intersection of two highways and it was about a mile and a half away from where I actually was. They asked me if I was there in the last couple of minutes and I said “No, I’m parked,” so then they started looking around the area of parking lots. “Were you in this parking lot or that parking lot,” and “No, I’m parked on the street in front of the post office," and they finally got into a point that was the parking lot that was right across the street from the post office. I practically guided them right through it and it boiled down that they couldn’t find me and even the parking lot across the street. If I had been unconscious in my vehicle they wouldn’t have found me.
I tried it a year later. I was out on the interstate highway and pulled over to a roadside rest. There was a cell tower right there at the rest which is why they were able to find the spot that I was in. I asked the person, “If I was 10 miles down the road somewhere, then you really wouldn’t know where I was,” and he said, “No.” I was expecting they could locate me better than that so I’m a little disappointed. It would have been quicker for me to dial 911 than it would be to call them. But I can see some circumstances where it would be beneficial and still kept the unit.
A couple of weeks ago, my hot water heater went out in the garage and my son came by. He took the old one out and put a new one in. I was running around the garage without my walker and I fell down behind him. When I went down, he turned around and kept my head from hitting a cabinet. He talked to the Lively Mobile team on the cellphone while I was talking to them on the necklace, and it was pretty good. Lively Mobile is on my neck everyday and it serves its purpose.
Our mother will be 92 next week. She has poor hearing but she’s in good health and she lives by herself in a retirement home. She has the Lively Mobile with her in case she has an emergency. We really like it for her and the device gives her peace of mind. The device is quite appropriate for her and she has it on a little necklace. It’s very light and it’s not cumbersome. It’s easy for her to handle. She takes it with her when she leaves her apartment and goes to the laundry so she feels she can call somebody if anything should happen. It works out well. But she sometimes forgets to recharge. Other than that, she says the unit itself is fine and she’s very happy with it. Also, the Lively Mobile reps have been awesome. They have been very helpful and have always been sweet and kind.
My mother is going to be 92, and a year ago, we got Lively Mobile for her after she fell and ended up in the hospital. She fell in the bathroom and couldn’t get up for an hour to let us know that she fell. She lives in a senior complex and there is a cord there but she couldn’t reach it to call for help. My brother who lives in Florida asked me to find out where we could get a medical alert device at the best price. Our mother looked up Lively Mobile and it was the one that she wanted so we went with that one.
I have the app downloaded on my phone and it tells me when she leaves the house, when she comes home and everything she does in her building. The only time the device is being used outside of her building is when I pick her up and I don’t do that very often because I do all her shopping, or she goes with the seniors to one of their events outside the building. This one is $31 a month and we’re hesitating even to renew it because it's pricey. Still, I would absolutely recommend Lively Mobile to somebody.
My son got the Lively Mobile device for me when he came to visit me and he takes care of the bills. He knew I was alone and I have just a little old folk’s problem so I need one. I understand that if I push the button in the middle, they would answer. I would tell them what was going on, where I am and if they’d be able to get in in case it’s late ‘cause old folks lock up. It is very helpful to me because most of the time I’m alone. I just try not to forget it. I take my medicine and pin the device on me, and I scurry around. I get around pretty good.
Lively Mobile questions and answers
- What needs do Lively products and services fulfill, and how do you fulfill those needs better than your competition?
- Before Lively, traditional medical alert devices offered limited value with poor design and that were more often left on the nightstand than worn to protect people.
In designing Lively, we aimed to set a new standard in digital health technology for older adults by offering ease of use and features that go well beyond a medical alert response device that only calls for help. We also recognized that delivering an attractive style that consumers would love to wear is just as imperative. As a result, Lively’s friendly design and valuable benefits are represented throughout the entire product experience.
- What problem is Lively trying to solve?
- Lively (www.mylively.com) keeps you safer from falls and other emergencies with a stylish safety watch for 24/7 emergency response and smart home device that provides insight of certain daily living activity to keep you healthy as well.
- What sets your company apart from the competition?
- The Lively stylish safety watch brings modern design and features to a product category long overdue for a transformation, including 24/7 help at the push of a button when it's needed plus missed medication reminders, step counting and more.
- How does your Lively measure success?
- We measure success by making our customers happy while wearing their safety watch to stay safe and well and bringing relief to family members who may worry about their elder loved ones.
- What’s the most common misconception consumers have about your industry? Your company?
- At Lively, we aim to celebrate the lifestyle of consumers with good design and an experience that celebrates living well with a rich connection to loved ones instead of the fear-based attitude of other medical alert products on the market.
- How has your industry changed in the last 5 to 10 years?
- Despite the ‘battle for the wrist’ happening in the health wearable space, no one delivers safety and fosters wellness among those that are the most vulnerable with the highest healthcare costs.
Furthermore, family members provide 83 percent of senior care in the U.S. at a cost to families of nearly $522 billion a year. As such, our industry needs to serve more than 100 million people who are over the age of 50 in the U.S. with a strong desire to stay independent and live on their own as long as possible as well as more than 43 million family caregivers who want to help ensure their loved ones are safe.
- What is something you wish every consumer knew about Lively?
- At Lively, we want to be assured that older adults who live on their own are reveling healthily and happily in their independence. Lively is our way of making this happen.
- How has your company grown or evolved?
- Lively was founded by Iggy Fanlo, David Glickman and Keith Dutton in the summer of 2012 and is headquartered in San Francisco. With collective backgrounds that include working at some of the world’s most innovative consumer product companies, they’ve formed a vibrant team of talented individuals who share a passion for changing the way older adults stay connected across generations.