Medical AlertConsumerAffairs Accredited Brand
Medical Alert is a brand under Connect America, the largest independent medical alarm company in North America offering lifesaving at home and on the go medical alarm solutions to consumers, hospitals, home healthcare agencies and healthcare professionals nationwide. Medical Alert allows customers to live independently and safely while staying in their own homes and communities. If help is needed, you can push a button and connect with SIA-certified monitoring professionals at UL-accredited, 5 diamond, fully redundant emergency monitoring centers 24 hours a day, 7 days a week. Fall detection is available on every system so even if you can't push your button you can get help. Medical Alert is recommended by leading hospitals, home healthcare agencies, and healthcare professionals nationwide.
With Medical Alert you can enjoy independence at home or on the go. In any emergency situation, help is only a push of a button away.
My kids were worried about me since I'm living alone and I go out every day. I have the Medical Alert and I'm satisfied with what I have. I’m wearing the bracelet. It's comfortable, easy to use and doesn’t get in my way. Sometimes I hit it but I don't know I did and they always call.
Thanks so much for the feedback! We value our customers and appreciate the time you took to respond here.Best,
Customer Reviews Manager, Medical Alert
I live alone and when I told my son about Medical Alert, he asked me to send him all the information then he signed me up right away. I love being their customer and their service is great. I've had to use the button a lot of times for emergencies and they've always been there every time. I feel secure knowing that there's someone always there who would answer me and send someone to help me. But it made me angry that after I pushed the button and they've established that the paramedics needed to come to my residence, they phoned me back. Obviously, I couldn't get to a phone since I was laying on the floor. Other than that, Medical Alert is the most dependable thing I've ever had in my life and I have recommended it to others. I wish more people would take advantage of it.
Thanks so much for the feedback!
We value our customers and appreciate the time you took to respond here.
Thank you for recommending us to others as well.Best,
I feel safer with Medical Alert. I’m on oxygen and I wear the necklace, only taking it off at night since my box is right next to my bed. I check it once a month with them to make sure it’s working and so far it works okay. They seem to be fast in responding too. It's good to know that you have something you can depend on. I would recommend it.
I live alone, and I needed a medical alert service. Everybody told me that the Medical Alert was good, and someone set it up for me. I wear the Medical Alert all the time and I just don’t worry about my lifestyle. I’ve grown used to it and I don’t even know it’s there. Yesterday, I had to use my emergency help button but I didn’t hit it. My three friends and I were sitting at the table playing cards when I passed out, and they got help for me so fast. The response that Medical Alert gave me was wonderful and my friends were pretty impressed.
I am 86 years old. I’m losing my sight and I don’t hear well. I changed to the latest Medical Alert system and if I fall, it would go off automatically. That is one of the big reasons I got it. The box is in my bedroom and if I’m going down the stairs, I can’t hear it. If I don’t answer, Medical Alert people would come or get a hold of someone on my list.
My son and his wife guide me with my Medical Alert, and my son checks it every so often. I feel aggravated with it though. I got to make sure I got a turtleneck collar or collar of some type so the chain is underneath it. Then when I’m in the shower, it’s aggravating so I put it on the ledge where it’s handy. Then I put it back on after I’ve dried up. It's okay because it's a small shower but it is a good place to fall. So is the stairs and I’ve always got my Medical Alert on when going up and down. I got it on a chain around my neck and I wear the Medical Alert all the time. Then I take it off at night and put it beside my pillow.
In December, I had a debit on my credit card for $120 which hit me out of the blue. I didn’t know what it was for and it was quite a shock. But later I found out it was for $10 a month for 2018. Then on January 25th, the normal amount for Medical Alert was also taken out of my account, which was fine because I expected it. I got two duns from Medical Alert but they had already taken the money out. And as far as I am concerned, we are square and I’m paid off for this year. I ignored them and did not pay anything. My daughter-in-law called Medical Alert to tell them about the duns but she never got through to them at all because the line was always busy or she was put on hold and it was during work hours so she gave up. But since then, I have not gotten a dun.
The company took out 119.00 out of the bank without permission. When brought to their attention they agreed to refund the money and the 30.00 overdraft fees. All they have been doing is giving me the runaround and still have not refunded my money. Closed my contract with them but want my money.
I am very sorry for this and will have someone from my escalation team reach out to you tomorrow to sort this out.
Our customers are very important to us and we want to make sure you are 100% satisfied.
We'll get this figured out asap.Best,
Customer Reviews Manager
My mom is 91 and she falls. When I go out, I would come right back, and the nurses told me that I had to be able to get away from the house without being so stressed and worried. They said I needed to have a break and that I needed help. And Medical Alert was one of the things that would be able to help me. We’ve had it for a year now and my mom has fallen and fallen but she refuses to use it. I told her that if she pushed that button, I would even hear the alarm and I could come find her. I try to make her wear the Medical Alert no matter what in case something happens.
I’m hoping my mom would use it and I'm giving her the opportunity to do so. One day, I came home and found her on the porch where she had fallen down. I wasn’t gone really long. Something told me to come right back home. I was walking up the driveway and she was on the ground, waiting for me. Still, it helps me to know that the device is there in case I’m gone and she finally realizes she needs to push the button.
My sister has also told me to put the button by my bed and to keep it because if there was a fire or a burglar, I could push that button and get help. The Medical Alert is a great thing except for those people that say they would get us the Medical Alert for free. I call them to see how you can get it free but you would still have to pay the monthly bill. And when they say they would give you $100 if you pay so and so, that still isn’t free. Nonetheless, the Medical Alert team has been really good and I would recommend the company.
- 1,049,252 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Clara has a Medical Alert and she wears the button around her neck. She has an unsteady gait, she's 81 and sometimes by herself. We tested the button and the response of the Medical Alert team is fairly quick. They recently called her and talked to her about the one she can wear on her wrist and she can wear it anywhere, and it's supposed to work for her. They told her it would be $10. What she understood was they could send the device our for $10 and she didn't realize that they were going to be billing her another $10 every month for it. If she had known that, she would not have gotten it. She's not used it at all yet.
Falling on and off and not being in the best of health made me get a Medical Alert a couple of months ago. I thought I was getting a better one but I’m very disappointed in it. It keeps on going off on me even at times that I don't touch it. I don't like it and I’m ready to go back to my other one.
Medical Alert is the service that I call when I fall and I wear a little thing around my neck. My experience with them was very good. If I fall, I can't get up. There had been a couple of times when I had broken bones and other times when I just fell and didn't break anything, but I couldn't get up. But if I push the button on my little pendant, then almost immediately, for a small town, I'd get the fire department and the ambulance, and sometimes one of the deputy sheriffs. Their 15-20 minutes response is quite good. I haven't had to use it lately. It's probably been a year and a half since I've used it.
At first, the Medical Alert was more for balance than anything else because of my knee replacements. Both knees have been replaced and that has created more of a balance effort now. I just use a cane now. I don't need the cane as much as I do if go down to the grocery store or something like that because there's always furniture to grab on to. But there are days when I feel more unbalanced than other days and I do use my cane in the house. However, I don't like the new pendant at all because it's like a little box and all I can do is to stick it down in between the two compartments in the bra and then it stays put. It bothers me, but I've gotten used to it.
The pendant I had for years was flat and easy to adjust. It was really nice and it never bothered me. I've asked for it more than once and they told me they'd send me one but what they sent me was a little box. I never got the little pendant, which was nice looking. If it happened to fall out of my blouse, it really looks like a little jewelry pendant, kind of an ivory-looking thing. This box thing I have now is ugly. It's dark grey and it's almost an inch square, and the button that you push is not one side and it's blue. I can't miss it so that's okay and that look doesn't have anything to do with the service.
I hope this Medical Alert is going to work when I need it. My children suggested that I needed something because I’m old and I live alone. It’s a little button here that I wear around my neck all the time. I have it here in my house in the city and when I’m at the cottage as well. That's where I really need it because I'm alone up there. I have something to push if I have an emergency and I feel safer. I’m happy with Medical Alert.
My wife had a stroke. Medical Alert was the cheapest at that time, so we got it. She's had it for three years now and the only problem we've had was with the fall alert. We ended up sending it back because the week we got it, we were having two false alarms a day, and we've never had false alarms with Medical Alert. Other than that, service has been well. Their response time has been very good. I would recommend them.
Immediate response, was concerned and asked questions to make sure I was the right person and that I was okay. One incident was when I was in car with someone else driving and the seatbelt hit the alarm. Another incident I was at home and lifted something up to my chest and it hit the alarm. I appreciate the immediate response when the alarm button is hit.
I'm old and I can't get around anymore. So I got a Medical Alert and I've had it for a year now and it's comfortable.
Somebody got me a Medical Alert device, but I don't wear it. I tried to wear it for a while but I'm not happy with. It's not comfortable. The old one I had was much more comfortable and a little smaller, which I liked. I keep my Medical Alert device by the bed. I can walk a mile and a half every day with my dog. So, it's not something that I feel I need for, and I'd be happy to turn it in. But I'm trying to please my family.
I'm very fortunate that I'm not in bed and I'm up and moving and taking care of my house. And so, I don't love my device and I don't hate it. But, it's just a waste. I'm spending some ridiculous amount for something I never ordered. Still, if I feel that I need it, I'll put it on. It's very sensitive. I'm supposed to bathe with it on but I'd rather take it off. And the first time I started to take a shower and I decided I wanted to take it off, it slipped out of my hand and I had a bunch of people at my front door at 10:30 at night. There were three fire trucks, too, and the people looked at me like they thought I was crazy, and I was. But they were quick and very prompt. The people that were doing the work were good. I'll keep my Medical Alert device.
I live alone and I turned 90 in January. I like being by myself. I have COPD and bad feet. My son lives across the street but he's not always home. My son and my daughter make sure that I have everything that I truly need. I have the Medical Alert and I feel safer. The people are very courteous when I talk with them. I wear it around my neck and that stays with me all the time. I sleep with it. I got a good phone by my bed too and I'm well fixed up. I've had the device a long time. But I was asleep one time and the bell went off but it didn't wake me up. The medics come out here because they didn't get any response. The Fire Department was here before you could bat an eye. My son was called but he got in here at the same time as the medical people. This was about 5 o'clock in the morning. They made sure I was okay so I was happy about that. I'd recommend Medical Alert to anybody.
I think I prefer the old style of button that I had to do manually, as this type is very sensitive to movement, though I do believe it would be more helpful in case of automatic notification due to a fall. As it is it sends out false need for help and because I am nearly deaf I can't respond on the base because I am not able to understand what is being said, I need the telephone with captioning, which I have on the above number.
I’ll be 91 in March and I have diabetes. I don’t walk too good so I’m on a walker in the house and I have Medical Alert here just for safety. I feel a lot safer just knowing that I just have to push the button if I need help. I’m in a seniors’ park and I don’t move too far away from the house. I have knocked it once on the counter in the kitchen and the buzz came on. Somebody in the park here told me to keep it on backwards, which I did, and I’ve never had that problem since. I’d leave it on at night and I have a shower with it on too. I never take it off. So far, I’m fine with it. I’ve never had to use it though. I’m lucky I’ve not fallen in the house or anything.
A friend talked me into getting a Medical Alert and so far, I'm doing all right with it. I've had it for several years. But for a while back, I accidentally would get it set off. So, I got scared I'd make it go off and then get a call. It's in my bedroom now. Nonetheless, I'm satisfied with them.
While I was in bed sitting up and watching TV, I took my Medical Alert necklace off and tossed it next to me. That was enough to get an alert and all of a sudden, I heard some beeping noises. I thought it was my house alarm so I got up and checked that. Then I heard a voice talking and I thought someone was in the house. Then the voice asked if I was all right and I told her I was. I explained to her how I tossed the necklace which must have triggered the device. It was a great experience.
I also have the wristband which I have in my shower and the other necklace which I have hanging on my headboard. So, I have an alert if I'm in my bed, in my shower, and when I'm doing stuff around the house. I'm pretty well covered. The strap for the wrist one needs to be improved because that is already falling apart and I had to staple it together. It's plain white and they couldn't be make it any slimmer or in a better color. But I put it on a silver chain that I have and it looks better. The cord was also very uncomfortable on the first device that I got. Then, the falling down one came later when someone called from Medical Alert's office and wanted to know if I wanted that. I said yes because if you get over 80, you start losing your balance a lot. And if your feet aren't planted perfectly well, your body is going to fall whichever way you've got your feet twisted up which happened to me a couple of times.
I have had some problems with my Medical Alert. Sometimes, I don’t have any trouble at all and other times, I seem to get it out of order. But it usually works. I’ve never had any chance to talk to their team except sometimes, the cat steps on the machine and sets everything up. And I can explain to them that there’s nothing wrong. But if I lay the device that I wear on anything metal, it affects it. And any time I touch something metal, the Medical Alert goes off. If I can wear the device without it going off when I touch a metal, it’s fine. I don’t understand why it’s going off when I haven’t fallen. If I wear it, put it on at night and then put it back on next morning, it may go off. The last time I’ve had it, it went off three or four times and I had not fallen at all. I think whatever I laid it down on affected the Medical Alert button. But I’m satisfied in having it and I would tell a friend to wear it if they’re at an age when they are worried about falling.
I had fallen and I live alone. I decided it was a pretty good insurance to have a medical alert device and I've been with Medical Alert for six years now. I’ve been speaking with Kim and everything is good with her and me. I've used the device one time and I was satisfied with their service. Their response time was very good.
I got a new device recently and it was supposed to be an updated thing and better whenever I fell and so on. But I used it incorrectly. When I was leaving the house, I took it off and put it in my purse. It turned out that it was the wrong place to put it because my purse ended on the floor of the car and it set the alarm off. Then I left the house and the poor alert people were trying to get me. They sent some people out and it was a big fiasco here. They searched for me, called my daughter who was in Florida, and they panicked her. As a result, when I came home to find all that had happened, I decided that that was probably too sensitive for me and that I should go back to the old one.
Now Kim got me to wearing the new version of the sensitive one and she said that it’s less sensitive. I've been more careful with it, too. I’m not alerting anybody and I don’t take it off when I go places. I've learned to put it on and leave it on. I've gotten other people to get this also. They’ve inquired if I was happy with it and they have gotten it through me.
I'm 83 and I haven't fallen or anything but I would be a bit off balance sometimes. So, I thought I'd just try Medical Alert and see how it'd go with me. I got two Medical Alert. The latest one that I got was the one that would go off if you fall and I'm paying an extra $30 for it. The other one was the one you could sleep in which I'm comfortable with. Now, I wear it around my neck and I sleep in it. I'm so used to it that I'm having a hard time getting used to the new one. It's a waste of money because I'm not really using it. I might send it back after three months.
Everything is going pretty smooth with Medical Alert. I know that the device is working because a little bump and they've called me up and got in touch with me. The gentleman and lady I spoke with from time to time were very courteous and kind. One time, I was in the bathroom and it bumped against the counter for a minute. Then they were right on the ball wanting to know if I was okay. The device is very sensitive and I was wondering if it can be not so sensitive. But I'm glad that it goes off. So far, I'm satisfied with the experience. The Medical Alert device is a nice thing to have and all people, especially older people who live by themselves, should have one. It's a good protection.
Theresa has rheumatoid arthritis pretty bad and she’s an amputee. So she spend most of the time in a wheel chair. She is prone to fall here lately and she’s had a few many strokes. I got a call last night from Medical Alert or somebody there that was offering a system that would work in long range. I ended up ordering the fall button a while back but I was gonna return it. Theresa has to take the one off at night and put the other one on, and she’s not able to do that. So I didn’t think that was going to work out although she did have a fall the other day. But she was able to push the button and get help. The fall button is probably okay. I had it paid for three months in advance. I might activate it and try for a little bit. Since using Medical Alert, I feel a little more at ease when I got to leave the house.
Sometimes, she’ll hit the button accidentally. But if I’m in the house, I can cancel it. When I’ve been around, Medical Alert's response time is okay. But any time you get an emergency, you’d think time goes slower before you get help. But overall, it’s sufficient. Anybody that’s prone to fall or have medical problems, Medical Alert is well worth their money to have that little peace of mind if you’re concerned about it.
I live alone and I fell in the basement one time and I couldn't get up out of there. I got the Medical Alert device and I've felt more at ease since. The response time is wonderful. If I get sick, I punch the button and the reps come to the phone, ask me if I need help and tell me that help is on its way. I enjoy it, it's great and I'd tell my friends to get it.
I work so many hours during the day away from home while my husband's home. He loves to do things outside so I mainly got a Medical Alert in case he had problems and if he's out working. Yet he doesn't always wear it. Right now, it keeps going off and on. The phone's messed up, the green light comes on and the red light's blinking. Other than that, if others really need Medical Alert then it's necessary.
I was falling a lot outside because I like to garden and I fell a couple of times and I couldn’t get up. It was suggested that I get an alert. It took me about a week or two and then I decided to get a Medical Alert. Their rep was very courteous. You’re not supposed to wear it in bed and I always take it off. One night, I was very, very tired and I didn’t take it off when I went to bed. I must have been very restless that night and I hit the button. Their reps called and I said I was okay. I went back to bed and I kept hearing somebody talking but I couldn’t understand, I just kept sleeping. And then, I got up and I went to the bathroom.
When I was sitting in the bathroom, I saw somebody coming up my steps with a flashlight. It was the security coming to check on me. I said, “I’m fine.” I went back to bed and they left. Everything worked out okay. I feel more confident with Medical Alert. I still fall but I’m able to get up. But if I ever can’t, I’ll be pushing that button. I’m very well pleased with them. Medical Alert is beneficial for people who are falling. My experience with Medical Alert was wonderful and I would definitely recommend them.
I've put on the Medical Alert device for a number of years now. And when they have a new device out, I ordered it. But when it came, I wasn’t impressed. So I phoned them and I told them that I didn’t think the device was like it is when the salesperson was explaining what it did. The rep said that if I fall, I would still be heard. But I couldn’t figure it out. I’m not stupid but I like to know the ins and outs of things. And to this date, I still don’t know how it works. I thought body heat would turn this on. I couldn’t figure out the rep's explanation. The device was large and there's that little button. It would have been worn around my neck and I don’t want that. When you’re bent over, it’s hard enough. I’m very assertive and quick, and I’m almost ready to phone the Better Business Bureau. I told Medical Alert that I don’t want the device and I want to return it. I wanted them to credit my credit card.
That happened last January. I’m more concerned of getting it there than the refund. It wasn’t on my last bill but they might have missed the billing. Medical Alert is a big company and I’m too old for bills. But when you have to order things, you have to use your Visa and I’m not a big Visa bill person. I haven’t had my refund yet so it might be on this bill. But if it isn’t, I’ll be phoning them. I am quick to fire off. But the lady I talked to was so nice. As far as the service, I don’t need it and I’ve never had to call emergency. But I wear my little button on me and I’ve never had an issue. I’m certainly looking forward to see the refund. I’d rather spend it than give it away.
I wear a device for heart murmur and I also have a Medical Alert that I'm very happy with. I have it around my neck and I keep setting it off when I lean against the table. One time I had it in my pocket when I was going into the bathroom then I put my hand in the pocket and it set if off. I keep hearing a man say, "Emergency." The Medical Alert team responds immediately and is very good. They're very clear, understandable, and they use my name saying, "Rita, Rita where are you? Do you need help?" That's very good. I was really annoyed with the device during the days it keeps going off but I should be really annoyed with myself. Then I had my son shorten the elastic material that I had it on, and I haven't had any episodes so it works out fine. Now, we have a safer feeling and I'm very satisfied with it.
I’m 94 and I have heart problems. I was in the hospital for two months and I felt I had to sell my home and move into an apartment. Then I got a Medical Alert device and I have it now for about two and a half years. Their reps were very nice. I would encourage my friends to get one.
On my house alarm system, I have an emergency call and it's a choice of police or ambulance. I took the medical part of it where you can't respond to anybody. It's just you push the button who you wanted to send, emergency rescue or police, and I have that sort of as a backup. It's just comforting to have it and to know it's there. Then, my significant other talked about getting Medical Alert and my children were here and thought it was a good idea. We did and my partner who passed away a year ago would set it off when he sleeps at night. The response was right away and they were all very nice people that answered and ready to help us out.
My device is on a pendant and I wear it under my clothes. I have other buttons and I have this button that I wear all the time. If I fall, I can push it and if I can't, then poor me. I really would like a button that if I push it, there would be some communication because the monitor thing is in the central part of my house and if I'm outside, we can't communicate. But I'm okay. I'm going to be moving and I will call to give my new information and just take everything with me.
But my device is too long and I could not adjust it. It's also difficult to break it open. I returned over the fall button quite some time ago and I was supposed to get a refund by the end of February. When I called to find out where it was, the guy said, “You have to call us to cancel it.” I wrote a letter and explained all of that. Then the lady said it would take a month and then the month went by. I called and whoever I spoke to was very nice and said she would call somewhere to see if she could expedite it and get the credit back to me. I was supposed to get $50 credit with $60 monitoring fee for six months for that particular button. But I was happy with my device and I let people know I wear the button.