Medical Alert Reviews

The devise was supposed to alert to falls. We felt very confident leaving my 92 yr old mother alone because we felt like she would get medical care if she fell. But, she did fall and the devise never alerted the company so neither did it alert 911 or us either.

This company was great while my mom was alive. However, she passed on May 6, 2025. I called to cancel the contract as she had passed and they instructed me to send her equipment back. In July 2025 I sent the equipment back. In January 2026, I was billed $659.40 for the new year. I called and told them that I had already cancelled the contract. They looked up her account and found that I had sent her equipment back and told me they would refund our credit card. In February, the charge was still there so I called again. "Isha" looked up the account and apologized and said the account would be credited. In March, the charge had still not posted so I called again. This time "Michelle" told me that only one piece of the equipment had been returned and that if I returned the rest, they would cancel the contract and refund the money.

These guys are terrible at customer relations. AS far as billing, don't let them take the money directly from you banking account because they will definitely screw it up. They hire morons to talk to you on the phone, and you wonder where they get their info. Very bad experience, and it's still going on more than a year later.

PLEASE DO NOT CHOOSE MEDICAL ALERT!!!! We paid extra per month for fall detection since my husband had Parkinson's disease. He FELL on the kitchen floor; they did NOT DETECT THE FALL!!!! He was on the floor for MANY HOURS!!!! He DID NOT SURVIVE!!!!

Medical Alert is bad and full of lies. After my relative died, I was told by them what to do and they would stop payments from my bank account each month for her device. I am a senior citizen that helped my cousin who was fighting a really bad health condition. I really need my money and not be scammed by Medical Alert who will not stop taking payments out of my bank account..

Medical Alert Connect is awful. I purchased a wrist alert, it was too big, contacted the company, they emailed me a return label, never used or wore the device. I was told 30 days from when they received it back, they would review my refund and for me to call for my refund of $611.40. It is now almost 3 months. I had to file a dispute with my credit card company because after many calls to the company and no refund they still had my $611.40. Now, they have issued a credit for $429.72, not a full refund; therefore Bank of America is in touch with them. They kept $181.68 of my money.... BEWARE OF THIS COMPANY.

The staff was professional, attentive, and genuinely cared about my well-being. From the moment I walked in, everything was organized — no long waiting times, and the doctors took the time to explain every detail clearly. The facility itself is clean, modern, and comfortable, which makes a big difference. I really appreciated the personalized approach and the follow-up after my visit. It’s rare to find a clinic where you feel truly listened to and respected. I definitely recommend this medical center to anyone looking for quality care and professional service.

Poorly run company, poor customer service. Every time we tested the system there was a two minute wait until someone answered. We Cancel our service and then they hit us for a fifty dollar restocking fee.. If you have a loved one who requires immediate assistance if they fall do not use this company.

I returned my Medical Alert and was due a pro rated refund. They received it but I have never received a refund. I have called them twice and each time I was told I would get a refund. The one time I needed it they never responded.

I purchased the "On the Go" pendant in August. It did not work and after several calls to the company when they gave me the run-around about "poor connectivity" in my region (which in fact is by AT&T and is excellent) they finally allowed me to exchange it. Obviously the one they sold me was an old model. The new one works very well and I am quite satisfied. However, I have been constantly (daily) harassed by their "collection team" claiming I owe them money, which I do not since it was paid in full. I finally got that taken care of after many attempts. Now they claim I owe them money from returning the previous pendant.

Cancelled service for deceased mother & mailed back the equipment. 3 years later discover that the annual charge was not removed from my bank account. Medical Alert acknowledges receiving equipment but claims a pendant & help button were missing but FAILED to notify me of same and continue to bill. I’ve called 4 times to attempt resolution to no avail. POOR CUSTOMER SERVICE-AVOID THIS COMPANY! Spoke to Mace, Wil (hung up on me). Said call was being escalated but never received response. Now will alert every agency possible of this deceptive practice.

When you try to cancel the service, they run circles around you trying to delay the process as long as possible so they can keep billing you on your automatic credit card payment. They make it difficult to physically return the equipment and then you must wait. Two more weeks additional to follow up with a return call to the billing department where they tell you it could take up to 30 more days to cancel the system. Upon my cancellation, they billed me for an additional six months +2 additional months of service charges. This company is terrible. Do not use.

This company has the worst customer service I have ever had in my life. You can’t return the product and get a credit. They keep billing and billing. Do not ever buy from this company. Why the company. Target targets and cheats older population because they can get away with it and they do. Don’t use this company under any circumstances.

Customer Service is not a priority for Medical Alert. Their billing system is a labyrinth of fabrications, and lacks either transparency or accountability. Once you're in their system, it is nearly impossible to avoid hidden fees, get charged without notice, or receive refunds for overpayments.

I've had my Medical Equipment and service for about 2 months, and am satisfied with the operation and service of the equipment. I have a regular neck button, which I seldom use, and a fall-detection device that I wear while in my apartment. The fall-detection works, and is tested monthly. I was very happy with the service until I received a call informing me of "upgrades" that I needed to purchase in the form of price lock guarantees and insurance on the equipment. The agent was rude, insistent, and barely comprehensible due to his accent. I was in the hospital at the time, and did not have access to my contract materials. I had paid for the service annually and told the agent I would review the contract and call them back at my convenience. The agent was rude, and our conversation escalated into a shouting match, at which time I hung up. I am looking at other services to switch to when my current contract is up.

I wear the alert around my neck, & recommended it to friends. One woman fell, PUSHED the alarm button, & in 10 minutes was taken to the hospital, treated, stayed overnight & was able to return to her apartment. I will always wear it, or keep it at my side.

This outfit hires ** scammers who randomly call ** seniors INCLUDING those who are on the national DO NOT CALL list which is a violation of CAN SPAM Act of 2003. Who in sound mind would trust criminals?!?

Medical Alert is a very good place. The only thing that I was unhappy about was when they called me here a while back, and then sent me this letter saying that we needed the insurance thing if something broke now, it's gonna cost us more. I have to pay $55 a year in case and then I wouldn't have to pay for it. But, to me, that's paying in money that I would have paid if something did break. So I wasn't happy about that at all. I did tell them that if they called me for boosting up something, I was gonna be done with it. But overall, I'm satisfied with it.

My wife and I fell on the floor one night and I had to call Medical Alert. But I couldn't get nobody on this thing because electric was out. So I called 911. Medical Alert won't work when electric is off. But when the electric is on, it takes them about five minutes sometimes to respond.

Accidentally, I hit my Medical Alert a couple of times. When I hit it, a message came through on that white receiver and I have a hearing problem and I didn't hear it. So, they called me on my regular phone. The fire department was here and the police department within 10 minutes. But I don't wear it every day. I have it placed in a spot where I could just reach it.

The device feels just like a neck bracelet. Every month I try to check the button and make sure it's working. Medical Alert gets to me within a minute.

Medical Alert was the best device for me. I didn't feel pressured from them. A couple of companies were like, “You gotta get this because you're getting old and you live by yourself.” I got the facts that I needed and I went from there. I feel comfortable that if I need them, they're there. They've answered it when I've dropped it, in a positive way. The other biggest benefit I find is I don't have to push the button if I fall. A lot of alerts, you have to activate it, which is all well and good if you're conscious to think about it. It's not so good if you're unconscious. I've recommended Medical Alert to at least a half dozen people.

If anything came up, I could always call somebody and that's wonderful.

The Medical Alert helps a lot. I try to remember to have it with me all the time or to have it on. The first one did not have the fall alert on it. They sent me another one. But I couldn't tolerate the cord that was on it. It irritated my neck so bad, so we put a chain. That did the same thing. Now I have a loop tied on it and a safety pin to it. I pin it through my shirt. I'm one of those old people that still wash their hair in the sink. I've set it off a couple of times that way. But other than that, I have no problem with it. Last January, I had a heart attack. I called my daughter-in-law who lives 13 miles from here. She said to push the button which I did and they answered right away. They were here with the ambulance right away. Since I had my heart attack, my legs get shaky and I have to sit down quick sometimes. I did the other day and it set it off, just me sitting down hard. My daughter-in-law was there and she was pleased too. That's the fall part of it. It's well worth it.

If had to replace pieces or parts that I use, there was an insurance that would pay for that. If the wristband came off the arm as you walk and you stepped on it, then you get free replacement with this insurance policy. I have bumped something sometime, and I have to tell Medical Alert, "No. I'm fine." They used to have the people that you talk to come on right away. But now there's a message if this not necessary or there's an accident or without an accident, or a false alarm. Then you hold it, count for two seconds and then they say, "Thank you. We see you don't need our help at this time." So it's kind of changed over the time I've gotten it. Last year, I was dizzy and I passed out. I fell on the bathroom floor and broke my hip in four places. I pushed the device and in about 15 minutes, the ambulance were here. It paid for itself. I would have laid there otherwise. Overall, it was a very good experience and it worked for me.

When I talk to the reps of Medical Alert, it sounds like they know what they're talking about. If I fall and I have this on, I can just press it and help will come. That's wonderful.

I’m satisfied with Medical Alert. The only problem I had was that I mailed back the unit and it took a long time for them to give me a rebate on that. The fellow that I talked to acted like I was stupid and he talked over me and he wouldn't really listen to my side. Other than that, the actual unit is okay.

On July 11th of 2022, I got up to go to the bathroom in the middle of the night and for some reason, I fell. My Medical Alert was on the counter charging. I wasn't wearing it in bed. I had to crawl over on the floor, drag myself over to a chair and had to reach up. I finally reached it. I hesitated quite a while about calling it. Then I pushed the button. They came on and asked if it was an emergency. I said, “Yes, it was, but don't call the medics to come. Call my daughter.” They did. She came over. She couldn't get me up, so she called the medics and had them come and take me to the hospital. I had a broken hip. My Medical Alert was very helpful.

The Medical Alert reps explained everything. I fell and broke my hip, so my grandkids wanted me to take the device. I wear it all the time, but I've never had to use it.

I have the necklace and it got pushed a couple of times, and they were out here immediately. So it works. The only complaint I had when I got it was it had a black velvet chain thing for around my neck and I don't like it. So I went to the jewelry store in a small town from here and had her put a stainless steel chain on it. Other than that, I am perfectly satisfied with it.

When I'm by myself, I wear the device every day. Sometimes I like to wear it, and sometimes I don't. When I've had to push my button though, they've come and they've been very good. When I fell, they helped me stand up.

The only thing I didn't want was Medical Alert charged me $89.95 every three months. And they took out $15. I wanna know what that was for, and they said for insurance on the equipment. I told them that I live alone and I take care of that so I could save $15 out of my month-to-month check. They took it off. I'm satisfied with the device.

Medical Alert has served me well. They have always been super nice and quick. The device has helped me several times. I fell into my bathroom one time and a shower curtain rod fell and hit me on the head. I mashed the button, and I called my son. They both were here in no time. If you're by yourself and you're handicapped or old, get it. It makes me feel safe. It makes me know I could get help if I need it.

My husband sits outside a lot and when I'm in the house or if I go shopping, my problem is that he doesn't remember to push the button when he falls. One time, put in a walk-in tub and I had a painting on the floor. He walked into the glass and had a piece of glass stuck on his leg. I couldn't get him up, so I pushed for Medical Alert. I thought I would have a quicker response but everybody came. And as I have a gated community, the guys from security and fire came. They helped get him up and they had to Steri-Strip his cut. It wasn't that bad of a cut and he didn't have to go to the hospital.

I've had very good experience with my Medical Alert and everything's gone fine since I've had it. I've used it several times and the response is pretty quick. I live 10 minutes from the fire station. I've recommended them to two friends who bought them.

The Medical Alert response team got out here very fast when I used my device. Once, when there was a storm, I thought the beeping sound was coming from the machine and I don’t remember if I touched it or not. Soon, there were four people out my door. The alarm was going off. The customer support reps have been fabulous. The only problem is, I have short-term memory loss and I forget to test it too often. But they call me and check with it. The device is very good and I'm well satisfied with it.

I'm 89 and my son thought I needed a Medical Alert. I've had mine not quite a year and it's fine. There was a time that I called because the light was red and I had to find the button on the side. I thought it was on the bottom, but it's on the side to turn it on. This device is very helpful. I wear it every day. I unfasten it at night because I'm a roamer when I sleep and I had set it off once doing that. The response was immediate so I know it works.

I accidentally used the device one time. I was outside and I got out of my truck and drove off. The ambulance people came down and got the key out of the lock box and looked through the house for me. My son finally ran me down. I like Medical Alert. It's worth the money and it works. I would recommend it. It's to give you a little sense of security. You feel more relaxed to have some way to let someone know that something is wrong.

The reps at Medical Alert were very helpful. Any questions we had, they were able to answer. They gave me some insight into what the benefits of having Medical Alert are, other than what I saw on TV. We’ve had some call-ins ‘cause my mother accidentally pressed it. When they called us, we just told them, “Sorry, she pressed it by mistake. She’s doing something else.”