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Medical Alert

Medical Alert
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(800) 852-0856
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Overall Satisfaction Rating 4.43/5
  • 5 stars
    791
  • 4 stars
    132
  • 3 stars
    83
  • 2 stars
    19
  • 1 stars
    68
Based on 1,093 ratings submitted in the last year
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As the nation’s largest independent provider of medical alert systems, Medical Alert is trusted by hundreds of thousands of families, hospitals and healthcare organizations throughout the country–and with good reason.

Medical Alert provides comprehensive at-home and on-the-go medical alert systems to keep you safe and independent while living in your own home and community. Their lightweight, waterproof medical alert systems provide 24/7 monitoring and access to emergency response at the push of a button. Equipment comes at no charge with no activation fees or long-term contracts. Each system is available with Automatic Fall Detection, which senses a fall and connects you to an operator even if you can’t push your button.

Enjoy the independence you love and the security you need knowing that help is always just a button push away. Medical Alert delivers ultimate peace of mind at the best value with extremely affordable prices, unmatched customer service, a clean and transparent shopping experience, and immediate emergency response anytime, anywhere.

BOTTOM LINE

Medical Alert has a range of alert devices and a helpful caregiver app. Costs increase as services are added, but annual payment plans include perks like free shipping and a lockbox discounted service.

PROS

  • Multilingual operators
  • GPS technology and fall detection
  • Wide selection of medical alert systems

CONS

  • Additional cost for extra services

Top Medical Alert Reviews We Found

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Rated with 5 stars
Verified Reviewer Verified Buyer

I wear my Medical Alert all the time and I don't have any problem. I was 82 when I got it. I’m 86 now, and I live alone... I call in and check it every month and their staff has been very cooperative. They are knowledgeable and very kind. I would recommend it highly. I do all the time.

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Rated with 5 stars
Verified Reviewer Verified Buyer

I've had a very good experience with Medical Alert. The other day, I fell and I had to use my button and called… It was wonderful knowing that somebody was checking up on me and making sure I was okay during that period of 5 or 10 minutes before the paramedics came. I felt very safe.

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Medical Alert Call Now Toll Free (800) 852-0856 Learn More
Medical Alert
Call Now Toll Free
(800) 852-0856

What is Medical Alert?

Older adults or individuals with medical issues can continue living independently with the help of mobile and home Medical Alert systems. It only takes one button to notify emergency response or family members for assistance; plus, Medical Alert buttons are lightweight and waterproof, allowing you to wear it comfortably in the shower.

By wearing the Medical Alert pendant or wristband, you can summon help during any crisis or medical emergency. Fall detection technology triggers an automatic connection with an emergency operator even if you’re unable to push the Medical Alert button.

Medical Alert products

Compare Medical Alert systems

All Medical Alert At Home systems come with the option to add automatic fall detection for an additional $10 per month. With the Mobile Medical Alert system, fall detection is included with an annual payment plan.

At Home LandlineAt Home WirelessMobile
Monthly cost$22.95$32.95$37.95
Monthly cost with annual plan$18.95$27.45$32.04
Optional fall detection
GPS
At Home Landline$22.95$18.95
At Home Wireless$32.95$27.45
Mobile$37.95$32.04

About Medical Alert monitoring center

The Medical Alert monitoring center is staffed by highly trained, multilingual operators who answer calls quickly to determine the best course of action, whether its dispatching emergency services or calling an approved emergency contact. Translation services are available in 140 languages, ensuring callers are understood when they need help. Operators are on staff 24/7, including holidays. They will continue talking to you until help arrives, and can instantly contact a family member or caregiver. Regardless of the situation, you’ll speak to someone kind, caring and responsive.

Medical Alert caregiver tools

With the innovative 365Access Caregiver App, it’s easy for family members, neighbors or close friends to keep in touch with you and monitor your health and safety. Instead of waiting for you to call with an emergency, the Medical Alert app gives your caregivers the ability to know where you are and what your status is at all times. 

By downloading this app right to their phones, your family members and caregivers can monitor your location and communicate with you. They can also set up notifications and set preferences for specific information to be shared. Caregivers can be proactive in learning where you are and how you’re doing and the entire group can stay in touch and notify one another if help is needed.

Additional Medical Alert equipment

Medical Alert offers additional equipment to complement either home or mobile emergency response systems.

Mobile Elite

Mobile Elite costs $37.95 per month, but discounts are available with annual and semi-annual payment plans.

The MobileElite Mobile Medical Alert system is perfect for people who are often running errands or doing things outside the house. It’s an emergency button that travels with you, and it can be worn on your wrist or around your neck. The Medical Alert wristband looks like a watch — it’s a lightweight and waterproof help button worn around your wrist that can also convert into a neck pendant. 

Mobile365

Mobile365 costs $10 per month in addition to your plan.

Mobile365 is the automatic fall detection technology that triggers a call to the operator if the system notices you have fallen, even if you’re unable to push the help button. You can speak directly into the device, and it’s waterproof with a 24-hour battery life. The Medical Alert Mobile365 is an excellent idea for people who travel outside of the home frequently.

Medical Alert Reviews

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1 featured review
How do I know I can trust these reviews about Medical Alert?
How do I know I can trust these reviews about Medical Alert?
  • 2,594,823 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 28, 2020

I’m 86 years old, I'm living alone, and my husband had just expired. I talked about getting Medical Alert before but I hadn't done it. Then, four days after that, I fell. I didn’t get hurt but I said to myself, “God, you get me up from here, I’m going to get Medical Alert.” And I did. So far, my time with Medical Alert has been good. One time, I called them because I was interested in getting the fall alert and I got put on hold. After 45 minutes, I had to go to the bathroom, so I said I’d call later. I’m just not used to staying on the telephone for 45 minutes. Then, they called an alarm because they couldn't get me and they felt something had happened to me. And here came all these medics out here, which was very nice, but I didn't need them.

I know that the system works though and it alerts my daughter as well as my grandson. My grandson’s in Bush, Louisiana, but he's in charge of everything. And my daughter works at a medical clinic and they'd call her. Then, they'd call them back, but sometimes, the Medical Alert team would be already on their way. And sometimes, 12 people would show up, which happened twice. But I thanked them for coming and I know I’m covered, so I’m okay.

At another time, they said the thing had gone off a couple times, but I didn't punch the button. I decided that the cords around it were too long. I’m short and I’m sure that if I got it close to the sink and that one was hanging down, I might turn it on. I didn’t want to do that, so I shortened the cords on each one of them and hadn’t had any more problems since. I could wear them around my neck and not worry. I just have to be careful because when you’re short and you’re getting up to the washing machine or around the kitchen, it can set the alarm off.

Other than that, my bill has gone up now. I had to pay $599 a year for both the fall thing and the Medical Alert. Then I got this thing about insurance and I don't need any more insurance on anything. However, they deducted $10 from my bank account and I wasn't too happy about that. But I hadn't been able to get ahold of anybody about that yet. Besides that, I have recommended Medical Alert to several friends because I felt like they needed it as well as I did.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 15, 2020

    The reception and everything is good. The first time I used my Medical Alert, I couldn't breathe very well. I just sat there for a minute to see if I would get there, but it didn't get any better. I stay by myself and the circumstances out here where I stay is a little difficult. So, I went on and called and used it. There was a lot going on here in Jackson and different alert emergencies were going on. So, it took the team a while to get here, but they finally came, picked me up and got me to the hospital. I know it's mainly when you fall or you can't get up or anything like that. But that particular time, because I stay alone, it was a good thing to have.

    When I fell outside that particular day, it was hot, but I was sitting outside and I fell down, and when I went to stand, everything went blank. I was still in my walker. If it had not been for a neighbor here in my complex saw me hit the ground, I would've been just laying there. But I had hit the ground and hit my head, and he just so happened to see me, and that was a wake- up call then that I needed to try to find some kind of way to get me one to have. I don't walk all over my apartment with my phone with me. So, I may leave it in one room, fall in another room, and can't get to it. That was a wake-up call for me.

    My children pushed me about it way before then that I need to have it because I had a tendency to fall having arthritis. It would sometimes sneak up on me and I could get up and then be okay, and next thing I know, I'm on the ground. A lot of places were so expensive, but I'm on a fixed income. I needed something that I could afford and make sure I have. I had to talk to my cardiologist before I could wear it. He said as long as I didn't put it on the device at all, it wouldn't bother me so I got it tied. When I put it on, it's a distance from the area where the device is. But other than that, I've been happy with it. I saw another friend of mine who has a life alert as well, but she is under different circumstances and she never had to charge it. I charge mine every day. But whenever the green light comes on, I know it's fully charged and everything. I try my best to keep it charged, so when I go out, if I had to use it, I'll be in good hands.

    I would recommend Medical Alert to a friend. There's a lot of people that say they don't need and would say that they don't need it, and I tell them it's a good idea to have simply because if you're in a state where you fall or pass out somewhere, if you have underlying medical issues, it would be good to have because they may be no one around to help you.

    Medical Alert response

    Hi Patricia,

    Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

    Stay safe,
    Alex
    Customer Reviews Manager

    Connect America Medical Alert

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 30, 2020

    Some years back, I saw an advertisement and I had been disillusioned with Life Alert and they were priced so high I couldn't afford it, so I did have to quit it. Then I found an ad and I called Medical Alert and I was on their list for a while until I moved into this area. Every once in a while, I’d push that little button, and I had it until I moved over here. This facility here that I moved into is assisted living, and then they had their own. But all the other places that I was at, they stressed, “Wear it in the bathroom, in the shower. Don't take it off when you shower.”

    I take my device off. I put it on that little ledge. It was in the shower up above the direct spray, but it did get the mist and it killed it. The rep said, “She told you no water.” I said, ”She did not. Nobody told me don’t get it wet." He said, “It’s electronic. You don’t get the electronics wet.” I said, ‘I don’t know electronics.” We had to put a $100 deposit down on that to get it. I told the guy they're gonna have to give me another one. He said for another $100, I can. So I did without it for a while. The only thing that I hadn't quite figured out is if I needed somebody here in my apartment and I pressed for Medical Alert, they wouldn't come directly to my apartment. This facility that I’m in now is built in a square. There's a courtyard in the center, and they can't get inside unless they go to the front door.

    I had to push my button for Medical Alert and my daughter said that the fire department was outside and there are people. Everybody was confused. So, I need some kind of prediction. I don't think it was right for the rep to tell me “Well for another 100, you can have another pendant.” He said, “Well, they cost me more than that.” If he could have kinda given me a little browbeating like, “Don’t get it wet!” I said, “What good is it if you can’t get it in the shower?” But there is that panic button right by the shower. If you fall, you're not gonna be able to reach that panic button. Overall, I’m very satisfied with it.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 11, 2020

    I live alone and I had a heart attack in September. I figured that I really should have something. I decided on the Medical Alert and I've had it since October. But I got very confused because everything wasn't explained fully in the beginning and I really got upset about it. The testing and how to do things were not explained properly. Never having one before or not knowing exactly what to do, it just didn't sit right with me. I did not know I had to take that charger out of the unit and take it with me everywhere I went. But now, I understand that I have to have that with me which only makes sense. So far, so good.

    But I did not know that the watch one could be used either as a necklace or a watch. I did not know that that did not register if I fell. When I called and spoke to a representative, she mailed me the teardrop. But I found out there was a $10 additional charge and I'm confused about that. Now, instead of 40.94 a month, it's costing me 50.94 a month. I love the system and it's very good but they should explain things a little more carefully. When their rep found out that I didn't know, she tried to tell me that I gotta do this. I said we needed to start from square one. I raised my voice and I overspoke her. But after that, everything was fine.

    There was a time I wore the teardrop and I had a turtleneck sweater on. The teardrop was on the outside of the sweater and I went out. It was like a necklace and it was moving around. About 10 minutes after I got home, I had the rescue and the fire department here. They knocked on the door and I told them to come in. They asked if I was all right to which I replied I was fine. They said they had been trying to reach me as my unit kept going off. I said, "My unit goes off? Nobody called me."

    I found out during this instance that when they call to see if you are all right, it comes up as an unknown number. When you answer the phone, they say, "Medical Alert." I don't answer my phone if it comes up as an unknown number because there are too many spam things going on and too many con artists. I told them that. They told me to check my phone because they were on the line with the rescue department. They had tried to get me four times. Sure enough, it was all unknown or a mobile number. It was not from around here too. I didn't like that. When Medical Alert calls you, it should say something on your phone other than unknown.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 18, 2019

    I needed a medical alert system and I ordered one through Medical Alert. I was in the garage and I had the door open. It was raining, and I couldn’t get up. I was cleaning my deep freeze out there and I kind of slipped. I thought, “I’m gonna fall. I might as well sit down and I can get up,” and I couldn’t get up at all. I was on the other side of the garage, and I crawled to the door of the garage to see if I can lift myself up by holding on to the retracts and I couldn’t. I crawled over to the porch and I couldn’t do anything on the porch, and I was getting wet. Finally, with all the effort I had, I held on to everything, and it took me an hour to get in the house. And I thought, “Well, listen, lady. You’re 95. You better get one.” I feel safer and a little more secure ever since they plugged my system in. I’ve been happy as a lark.

    Medical Alert called me and wanted me to change over to another system where if I fell down and will be unconscious, it will be better. But it was a larger unit. Also, it wasn’t gonna serve my purposes. When I got the information on it, it said that I had to take it off at night. I don’t take this one off at night, because if I get up at night, I won’t risk anything. I gotta be careful because if I break an arm, a leg, or my back, I’ll be in a nursing home, and I can’t afford a nursing home. I live alone, too. I’m using a walker in the house and I’m really watching what I do, and I don’t walk and talk. And if I go someplace, I go with my family.

    I’m supposed to test my Medical Alert device every month. I’m afraid to do it for fear I don’t get it turned back on right. But my niece is a nurse and she comes and takes me to the doctors. And so I have her help me, and we do it. The girls at Medical Alert are so nice. I asked, “Aren’t I supposed to be paying you a bill for the following year?” The rep said, “Well, I can do it right here.” She went ahead and took care of it, and I paid $200 for the year. I’d gladly pay it.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 24, 2020

    I started service with this company 6/15/19. I paid $94.43 every three months for service. The last payment I made was on 9/15/20. I called to end service on 9/29/20. On 10/29/20, I returned the device (following instructions) in the original box with a return USPS label provided by the company. The USPS confirmed that the device was in the company's hands on 10/30/20. By 11/24/20, I still did not see a credit in my account. I called to inquire about it. I was told that a credit of only $29.95 would be processed and that it could take up to an additional 25 days. $29.95 represents one month of service when in fact it was returned 6 weeks ahead of the expiration of the pre-paid period. I was told by the customer service representative that they just 'round' up and retain the extra funds! I was also told that, had I not called to inquire about my refund, the company would have retained ALL of my funds! This is unscrupulous business practice.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2020

    I'm very well pleased with Medical Alert. I haven't had to really use it yet, but it's there for me. I keep it around my neck 24 hours a day. I'm pretty much homebound. I live by myself. Once in a while, I'll make a mistake and they’ll have to call me and get me to shut it off. I feel a whole lot better having the Medical Alert because I'm by myself. All I gotta do is mash this little button and they'll come and take care of me. I feel really comfortable with it. I'm very satisfied with it.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 19, 2020

    The Medical Alert team has been fine. There are problems with my alert button in terms of my daily life. I go to the gym five days a week. There are certain machines I can't use because it hits with the metal alert thing that is around my neck. I have to be really careful with it because I have a pacemaker. Because it has a magnet in it, it can interfere with the pacemaker. I would tell people to look at what's available around, and compare prices and things before they agreed to purchase a device.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 18, 2020

    I'm glad to have Medical Alert because I’ve been falling. Lately, when I fall, I would be by the kitchen thinking that the sink catches me. Everybody there is polite and nice. I like that about them. Also, they are always on time. I had the device on the wrist but it kept falling off and wouldn’t stay fastened so they sent me one around the neck. Then, when I kept falling, they sent me one that goes around the neck, which I paid extra for, and it would go off if I fall. I would tell others to get Medical Alert because it's very helpful.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 17, 2020

    I'm older and I fall a lot and I needed Medical Alert's service. I haven't used it since I had it. But I've fallen a lot of times. I'd call my son. He'd come over and help me up. I'm supposed to check it once a month. They're nice. They take a little too long to answer. The other day, I called and they answered right away, but then it was a while. If I was in a real trouble, it’d be five minutes that somebody would be here. I've never timed it, but it seems a long time. Other than that, I feel safer with my Medical Alert device. I would, but I wouldn't want to go to sleep at night without this alert. Just knowing that it's there, that if anything happened at night, I could get help. It's a relief to me.

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    Medical Alert FAQ

    How do Medical Alert systems work?
    Medical Alert systems work by directly connecting you with an emergency operator during a crisis. When the help button is pushed, an operator will answer and establish communication. Then, help is summoned and a family member or caregiver is contacted for you.
    Does Medicare cover Medical Alert?
    Medicare plans do not typically cover Medical Alert or any similar emergency systems.
    What is Medical Alert’s average response time?
    Medical Alert calls are answered in less than a minute by qualified, highly trained operators who will speak to you in your native language.
    Do I have to sign a contract to get a Medical Alert medical alert system?
    You’ll need to sign a Monitoring Agreement to comply with privacy laws, but no long-term service contracts are required.
    What is Medical Alert’s return policy?
    You can cancel your service and return your equipment at any time without charge by contacting Medical Alert customer service.
    Does it cost extra to add my spouse to Medical Alert monitoring service?
    You won’t have to pay extra for your spouse to add a second device. And with annual payment plans, an extra wearable pendant or wristband is provided.
    Where are Medical Alert monitoring centers located?
    All Medical Alert monitoring stations are located in the United States. The operators are trained, qualified and able to communicate in several languages.
    Do Medical Alert emergency response services require a landline?
    No. If you have a landline, you can set up your monitoring device through that landline; however, wireless technology is also available.
    Does Medical Alert offer a warranty on medical alert devices?
    Medical Alert equipment is guaranteed to work and if it doesn’t, you can return it for a replacement through Medical Alert customer service.
    Does Medical Alert offer a trial period?
    Yes. Medical Alert offers a 30-day money-back guarantee so you can return your equipment and cancel your service for a full refund within that time.
    Are Medical Alert systems waterproof?
    Medical Alert medical systems are waterproof. You can continue wearing your pendant or wristband in the shower or the bath.
    How much does Medical Alert cost per month?
    Low-cost Medical Alert systems start at $19.99. Customers get discounts, free shipping and additional equipment when they choose the semi-annual or annual payment plans.

    Do we recommend Medical Alert?

    Yes. Medical Alert services keep people safe inside and outside of their homes by summoning help and notifying caregivers. The Medical Alert help button removes the cumbersome step of having to find a phone and dial for help. The system is easy to set up and operate. There are several payment plan options, a helpful caregiver app and a well-trained staff of emergency operators who can speak several languages. While costs can multiply as services are added, the annual payment plan offers perks like free shipping, a lockbox and a free month of service.

    Medical Alert Company Information

    Company Name:
    Medical Alert
    Address:
    1 Belmont Ave, 12th Floor
    City:
    Bala Cynwyd
    State/Province:
    PA
    Postal Code:
    19004
    Website:
    www.medicalalert.com